Healthcare Organizations Population Health Management
Business Advisor Services for McKesson Risk Manager™
Experience faster time to value with customized rollout and adoption plan
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Develop a solid outcomes achievement plan
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Support proactive performance improvement with actionable insights
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Benefits 3 Create a risk management roadmap
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Specialized services
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Features 6 Contact us
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Experience faster time to value with customized rollout and adoption plan
When your healthcare organization is held accountable for cost and quality, you need actionable data to help optimize your performance across the care continuum. You need tools that help you fully explore your data, understand its repercussions and affect change within your organization. But do you have the skillsets necessary to help you identify the right quality metrics or interpret predictive models? We can help you be successful under risk- and value‑based contracts with your payers and employers. Our Business Advisor Services can help you reap the benefits of McKesson Risk Manager more quickly — for faster time to value and return on your investment. We will help establish a solid foundation for your quality and risk management program by providing experienced oversight, program design skills, execution experience, rollout services Experience faster time and adoption support.
to value with customized rollout and adoption plan
2
Develop a solid outcomes achievement plan
3
Support proactive performance improvement with actionable insights
3
Benefits 3 Create a risk management roadmap
4
Specialized services
5
Features 6 Contact us
2
8
Develop a solid outcomes achievement plan We’ll work with your executive champion to develop a comprehensive rollout and adoption plan using our proprietary Outcomes Achievement Framework™ methodology, which uses a phased approach to ease provider adoption and support. Your plan is based on evidence-based best practices and is aligned with your organizational goals and strategies. The plan will include high-level recommendations to promote greater satisfaction and adoption among physicians and other stakeholders. We will involve individuals and teams such as your quality/performance improvement leaders, care management leaders, ambulatory network manager, chief financial officer (CFO), accountable care organization (ACO) and/or clinical integration (CIN) leaders, chief medical officer (CMO), and chief medical informatics officer (CMIO). Our experience has demonstrated that the most successful projects require the participation and sponsorship of your C-suite executives.
Support proactive performance improvement with actionable insights Your Outcomes Achievement Framework plan will include high-level action plans to achieve value-based milestones, aligning your program with clinical metrics and your customized cost and utilization goals. Our business advisors will review your workflow, issue process improvement recommendations, help you evaluate your resources, and develop data sharing and communication plans. In concert with your implementation team, our business advisors will work to synchronize your operational needs with the technical build specifications, optimizing the core functionality of McKesson Risk Manager to deliver actionable insight sooner from your physician reports, population reports, facility reports, and cost and utilization reports.
Benefits Business Advisor Services for McKesson Risk Manager can help your organization: • Develop a baseline risk management roadmap and continuous adoption plan • Realize rapid return on investment • Link your goals to achievable outcomes • Establish governance process • Review and analyze results
Experience faster time to value with customized rollout and adoption plan
2
Develop a solid outcomes achievement plan
3
Support proactive performance improvement with actionable insights
3
Benefits 3 Create a risk management roadmap
4
Specialized services
5
Features 6 Contact us
3
8
Create a risk management roadmap Our business advisors will help develop a risk management roadmap that goes beyond your go-live, designed to position your organization for optimized performance, quality of care and cost performance. The roadmap will identify optimized processes and value-based milestones to put you on the path to success. It will be facilitated by our team during implementation and for up to six months post go-live.
Experience faster time to value with customized rollout and adoption plan
2
Develop a solid outcomes achievement plan
3
Support proactive performance improvement with actionable insights
3
Benefits 3 Create a risk management roadmap
4
Specialized services
5
Features 6 Contact us
4
8
Specialized services
• Pharmacy management: Improved pharmacy management offers one of the fastest opportunities for ROI. We’ll assess your current program, identify opportunities for savings and design a new pharmacy program customized to your needs.
In addition to your custom Outcomes Achievement Framework plan, you can take advantage of our specialized services for McKesson Risk Manager to build on your success: • Continuous adoption: In a riskbased environment, you must continually evolve your clinical programs to meet changing needs. Our post-implementation assessments help you examine utilization and performance to determine optimization recommendations. We will then develop scorecards of defined metrics and program goals for ongoing evaluation of your redesigned program.
• Campaign design and execution: You’ve identified patients with gaps in care. Now what? We can work with you to design and execute outreach campaigns to both providers and patients, in order to encourage compliance with care guidelines.
• ACO readiness: Are you ready to take on accountable care contracts? We’ll assess your program and technology capabilities, help you design a quality and performance program and create a data governance structure using a bestin-class healthcare analytics model.
Experience faster time to value with customized rollout and adoption plan
2
Develop a solid outcomes achievement plan
3
Support proactive performance improvement with actionable insights
3
Benefits 3 Create a risk management roadmap
4
Specialized services
5
Features 6 Contact us
5
8
Features Business Advisor Services for McKesson Risk Manager include: • One-year engagement throughout implementation for up to six months post go-live • Experienced oversight via dedicated business advisors team • Outcomes Achievement Framework methodology to guide implementation process • Identification of key champions, executive sponsor and project team • Design skills and execution experience • Rollout services and adoption support • Stakeholder education and executive coaching • Quarterly on-site visits
• Sophisticated data analysis: While McKesson Risk Manager includes a broad array of commonly used reports, sometimes you need to dig deeper. We can leverage the information in your solution to create complex, custom data queries to evaluate performance and identify opportunities for improvement with your business goals’ exact parameters. • Rapid insights for population management: Using claims data, we can help you extract insight on your patient populations from the start, even while you are still in implementation phase. This allows you to identify and begin working with a set of high-risk patients or high utilizers to gain rapid ROI before rolling out your full risk management program. • Practice variation: Drive cost out of your expense structure by identifying variation in care. It’s estimated that 80% of your organization’s costsaving opportunity can be traced back to care variations by just a handful of providers.1 By identifying these variations, you can reduce overall cost by 3–4%2 for more efficient operations.
• Transformation planning and guided outcomes achievement: Our experts can help you successfully navigate transition economics by guiding you through the development of data governance strategic alignment for your move toward an analyticsdriven culture. 1 Glass, David, Craig Lisk and Jeff Stensland. “Refining the Hospital Readmissions Reduction Program.” Medpac, September 7, 2012. Retrieved October 17, 2013, from http://www.medpac.gov/ transcripts/readmissions%20Sept%2012%20presentation.pdf 2 “Physician Variation Opportunity Assessment: Identify unwarranted variation driving excess costs.” The Advisory Board Company. Retrieved October 17, 2013, from www.advisory.com/ Research/Physician-Executive-Council/Tools/2013/PhysicianVariation-Assessment
Experience faster time to value with customized rollout and adoption plan
2
Develop a solid outcomes achievement plan
3
Support proactive performance improvement with actionable insights
3
Benefits 3 Create a risk management roadmap
4
Specialized services
5
Features 6 Contact us
6
8
Phase Kickoff
Task Develop the Outcomes Achievement Framework plan • Identify your team, key champions and executive sponsor • Link goals to outcomes • Establish governance process • Develop baseline risk management roadmap, physician and patient engagement processes, and continuous adoption plan
Build
Develop recommendations around workflow optimization Translate operational goals into technical build specifications
Educate
Provide stakeholder education focused on achieving identified outcomes
Review
Review and analyze results • Work with the executive team to review progress on a monthly basis and provide coaching where needed (remote) • Leverage quarterly on-site visits to improve continuous adoption strategy
Figure 1: This timeline represents a typical high-level project plan for Business Advisor Services in a McKesson Risk Manager implementation.
Experience faster time to value with customized rollout and adoption plan
2
Develop a solid outcomes achievement plan
3
Support proactive performance improvement with actionable insights
3
Benefits 3 Create a risk management roadmap
4
Specialized services
5
Features 6 Contact us
7
8
Contact us To learn more about Business Advisor Services for McKesson Risk Manager, please contact your account manager.
Experience faster time to value with customized rollout and adoption plan
2
Develop a solid outcomes achievement plan
3
Support proactive performance improvement with actionable insights
3
Benefits 3 Create a risk management roadmap
4
Specialized services
5
Features 6 Contact us
8
8
McKesson Corporation Connected Care & Analytics 1145 Sanctuary Parkway Suite 200 Alpharetta, Georgia 30009 www.mckesson.com 888.743.8735
Copyright © 2013 McKesson Corporation and/or one of its subsidiaries. All rights reserved. All other product or company names mentioned may be trademarks, service marks or registered trademarks of their respective companies. 2013-2885
Experience faster time to value with customized rollout and adoption plan
2
Develop a solid outcomes achievement plan
3
Support proactive performance improvement with actionable insights
3
Benefits 3 Create a risk management roadmap
4
Specialized services
5
Features 6 Contact us
8
