Build Better Business Communications with VoIP

Build Better Business Communications with VoIP Many businesses have issues with their business communications. They miss phone calls, they spend a great deal of time at other locations out of necessity, and they often lack the tools they need to properly do their jobs when they are not at their desks. Let’s take a look at Steve. Steve’s a regular, everyday, run-of-themill business owner. He started his business in 1998 right out of college, and it’s grown nicely ever since. But lately, Steve’s been noticing a problem in his office – much of it stemming from his employee’s frustrations. They report they have to be “too many places at once,” and miss important phone calls. And worse yet – they sometimes can’t get deals closed simply because they couldn’t properly present things to potential clients while out of the office. Steve is about to be introduced to the incredible world of VoIP.

VoIP Unifies Business Communications

As mentioned, Steve’s people often complain about their business communications. Their sales numbers rely heavily on three main factors: interacting with their existing and potential clients, going out on sales calls, and collaborating internally in meetings.

“Small businesses that switch to VoIP reduce the cost of their local calls by up to 40%, [while also reducing] the cost of their international calls by up to 90%.” – Tech.co

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Build Better Business Communications with VoIP

The biggest problem with their business communications is that each aspect of their sales duties conflict with the others. If they are in meetings, they are away from their desk phones and not out making new sales calls. If they are out making sales calls, they are again unable to answer the phone and unavailable for meetings. By migrating the office to VoIP, Steve can give his people the best of all three worlds. Now, his people can program their phone system to ring at their desk in the hours they’re typically there. When in meetings, they can have phone calls redirected to mobile devices or even to a customized voicemail message informing callers they’re in a meeting. They can even have voicemails sent to mobile devices or sent as an attachment in an email. If they’re heading out to a sales call or to lunch, they’re given the power to dictate how best to deal with incoming calls and messages. Suddenly, Steve’s people are much happier and more productive. Way to go, Steve!

“By leveraging VoIP solutions, [our client] saw increased reliability, scalability, and improved business communications within its offices and with its customers and patients” – Nextiva

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Build Better Business Communications with VoIP

VoIP Increases Business Communications

Another issue Steve’s employees voice concern over is their lack of access to sales aids while out of the office. “If only I had access to the things at my desk when on sales calls, I’d be killing it,” they often say. Steve looks into securing tablets to help his people, but they require a Wi-Fi signal as well as extensive steps to get past network security to access just a portion of these aids.

By using VoIP, Steve’s people are given remote access to the network through their devices, made especially simple if working in the Cloud. Instantly, they can seamlessly access the tools they need to do their jobs as though seated at their desks. Security is also enhanced while granting easier access to those with the proper credentials. In addition, Steve’s employees are able to use features such as: Mobile App Softphones – with the VoIP app installed on their mobile devices, Steve’s people can take their business line wherever they go without the need for a physical headset. They can receive and place calls from their office number, join a conference call, even forward calls to a custom voicemail message – all through their mobile device. Video Conferencing – VoIP simplifies the video conference process, letting Steve’s employees communicate with clients in a much more personal, almost “in person” way. They can use body

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Build Better Business Communications with VoIP

language and eye contact to enhance communication and make stronger personal connections. Screen Sharing – with the touch of a button, Steve’s employees can send requests to clients – whether at their desk or on their mobile device ­– and immediately share their screens as they explain what they’re seeing. Helpful both for client relations and internal desk-to-desk meetings. Call Transfers ­– Steve hears a lot of complaints from his people about clients calling them by mistake, trying to reach another employee. If they’re using call forwarding in the field, they just have to tell the caller to hang up and call someone else. With VoIP, they can now press a couple of buttons on their mobile device and immediately send the caller to the correct person. Within two weeks of the migration to VoIP, Steve finds himself constantly being thanked by his people for giving them the tools to succeed. They’re excited about their numbers, and Steve is excited about the future.

VoIP is a Huge Savings over Traditional Business Phones

Steve’s business is doing well, but he knows it could be doing better. Besides the business communications issues, Steve has noticed his monthly operating expenses are very high and only seem to be increasing. After a quick look at his monthly expenditures, he realizes one of his consistently very high bills is the fee charged for his business lines. Steve would love to reduce the amount, but he has used the same telephone company since he started his business.

“Small businesses that switch to VoIP reduce the cost of their local calls by up to 40%, [while also reducing] the cost of their international calls by up to 90%.” – Tech.co

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Build Better Business Communications with VoIP

When he looks into the costs for VoIP, Steve sees his giant capital expense would diminish to one of the organization’s least-expensive monthly bills. After he decides to take the plunge and migrate his phone system to VoIP, Steve picks up his new desk phone and makes his first call. The voice on the other end comes in loud and crystal clear. With all of the many additional features and unified communications VoIP offers, Steve shakes his head in amazement that he and his team now have so many new helpful tools at their disposal, all for a greatly reduced price. Enjoy it, Steve. You’ve earned it.

Look to Diverge IT – We’re Great with VoIP

At Diverge IT, we’ve heralded the incredible diversity and great savings of VoIP for years. We have the experience to determine the exact setup which would best benefit your office and your people. We can show you how to use all the features and tools available to you and your team. Steve took the plunge and switched to VoIP – and you can easily do the same. Talk to your Diverge IT consultant about how VoIP can specifically help your company take its business communications to the next level.

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