BOOK NORWEGIAN FOR GROUPS Create reservations for your groups simply and quickly via Book Norwegian. This is what you can do: • Create bookings within your approved allotment and enter names. • Make booking changes within your approved allotment yourself before the release date. • Choose stateroom numbers directly and access detailed information about the staterooms’ interior. • Enter special requests such as ordering extra pillows or dietary needs. • Book shore excursions and/or restaurant reservations for all ships, entertainment shows for Norwegian Epic, Norwegian Breakaway and Norwegian Getaway and spa treatments for Norwegian Epic (Please check our complete manual for FIT bookings for details on how to book these extras). So you can confirm a reservation to your clients right away. After completing the booking, you will receive your Norwegian Cruise Line Reservation ID, which you may retrieve anytime. Book Norwegian is available 24/7!

General information for using Book Norwegian •

Requests in addition to your allotment: Via Book Norwegian you will see all available categories, as well those that you are not holding in your allotment. Please only book the categories within your allocation that are stated on the contract, as we only ensure the agreed rates for those categories and the approved number of cabins. If you have a request for a category you are not holding in the allotment, please contact our groups department. They will be happy to assist with verifying rates and availability.

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After the release date: After the release date of the group no additional bookings and changes/cancellations are permitted via Book Norwegian. Please contact the groups department in such cases via Email.

Please see detailed instructions for all features of Book Norwegian regarding groups on the following pages!

Norwegian Cruise Line Groups Department: / E-Mail: [email protected] Phone: 00800 0310 21 21 (toll-free from landline network*) *Rates differ for calls from mobile network. 1

Book Norwegian – Group bookings The menu “Groups” allows you to book delegates within a group and manage your existing groups.

By clicking on the Groups menu you will be guided to the search and manage groups screen below, where you will be able to retrieve your groups either by entering the Group ID or by entering the Group Name, Ship and Sail From/Sail To date. Please hit the Search button to locate your group.

In Groups search results the group will appear and will provide you with additional information about the group you just retrieved (e.g. sailing date, number of guests).

Click on the Group ID in order to see more details of this group. Norwegian Cruise Line Groups Department: / E-Mail: [email protected] Phone: 00800 0310 21 21 (toll-free from landline network*) *Rates differ for calls from mobile network. 2

Already booked delegates will be displayed here:

When selecting Add Delegate you will be asked to provide the number of passengers on the next page:

After clicking on the Start Search button you will be referred to the below page; Click on Select in order to continue with the booking:

Norwegian Cruise Line Groups Department: / E-Mail: [email protected] Phone: 00800 0310 21 21 (toll-free from landline network*) *Rates differ for calls from mobile network. 3

On this screen you can see the available categories. Please note that the column „Group” indicates which categories are held within your allotment (“Yes”) and which are available on FIT basis (“No”). Usually group blocks are being held in double occupancy. If you are trying to book single, triple or quad cabins, please be aware that these will show as “No” as not blocked within your group then. You may surely go ahead and add these cabins to your group. Prices displayed may differ from the prices within your contract and have to be reconfirmed by the groups department. If selecting a cabin category which is not held within your group (“No”) we would therefore kindly ask you to contact our groups department to check the correct pricing.

Important: before selecting a category, click in the Current Promo column.

Norwegian Cruise Line Groups Department: / E-Mail: [email protected] Phone: 00800 0310 21 21 (toll-free from landline network*) *Rates differ for calls from mobile network. 4

You’ll get to the detailed price overview Price Programs:

Please note that you may add the pre-paid service charges by selecting promotion code CEPSC here if required (Only if you haven’t added the pre-paid service charge on group level already); Click on Refresh prices after selecting the service charge and then click on Apply Promotion to continue with the booking process. On the next page Stateroom you can see all available staterooms for the selected category.

Norwegian Cruise Line Groups Department: / E-Mail: [email protected] Phone: 00800 0310 21 21 (toll-free from landline network*) *Rates differ for calls from mobile network. 5

By clicking on the stateroom number a pop-up window with stateroom attributes will be opened and will help you in consulting your clients.

In order to select the stateroom number tick the checkbox. The selected stateroom will be marked in the deck plan on the right side of the page. You can also select a stateroom via the deck plan directly. Click on Select after selecting the cabin.

Norwegian Cruise Line Groups Department: / E-Mail: [email protected] Phone: 00800 0310 21 21 (toll-free from landline network*) *Rates differ for calls from mobile network. 6

The next page is then Travel Protection which you can skip by clicking on Continue button. On the Guest Info tab you can either search for an existing guest – click on Search – or create a new guest profile – click on Create.

If you search for an existing guest you need to insert the Latitudes Rewards ID or search by Last Name/Surname, First Name in combination with either birthdate or phone number:

Norwegian Cruise Line Groups Department: / E-Mail: [email protected] Phone: 00800 0310 21 21 (toll-free from landline network*) *Rates differ for calls from mobile network. 7

If you create a new guest profile, please enter as much passenger information as available. All boxes marked with “*” are mandatory fields. By selecting the Save and Continue button you will be redirected to the Guest Info page and asked to enter the passenger details for your second guest:

To get to the next page after Guest Info please click on the Special Requests tab. Here you can select special requests such as e.g. Extra Pillows in the cabin or a Birthday Cake if one of the guests is celebrating his/her birthday during the cruise:

Please click on Continue button in order to proceed with the booking. Norwegian Cruise Line Groups Department: / E-Mail: [email protected] Phone: 00800 0310 21 21 (toll-free from landline network*) *Rates differ for calls from mobile network. 8

The following page will provide you with additional price information. In case prices do not match your contracted rates please be so kind and contact our groups department to check and confirm the correct rates.

After clicking on the Continue button you will be guided to the payment schedule screen of the booking which will indicate the payment terms for the delegate.

Norwegian Cruise Line Groups Department: / E-Mail: [email protected] Phone: 00800 0310 21 21 (toll-free from landline network*) *Rates differ for calls from mobile network. 9

Please note that this screen is not applicable for group bookings and the terms and conditions in the group contract substitute the payment terms displayed on this screen.

By selecting the button Confirm booking (no payment) you will store the reservation and will be transferred to the Reservation Summary page as follows. Please kindly check the details again. In case of any further questions please do not hesitate to contact our groups department.

Norwegian Cruise Line Groups Department: / E-Mail: [email protected] Phone: 00800 0310 21 21 (toll-free from landline network*) *Rates differ for calls from mobile network. 10

On the upper left hand side of the page you will find some useful additional links. Please note that Travel documents will be provided after full receipt of payment. If you have to cancel a delegate please contact our groups department. Groups Department Contact Information E-Mail: [email protected] Tel.: 00800 03 10 21 21 (toll-free from landline network*) Fax: 00800 03 10 21 22 (toll-free from landline network*) * Rates differ for calls from landline network Norwegian Cruise Line Groups Department: / E-Mail: [email protected] Phone: 00800 0310 21 21 (toll-free from landline network*) *Rates differ for calls from mobile network. 11