AWARDS  &  CERTIFICATIONS  

2013  

Awards  2013  

TOTAL     Domes7c   Interna7onal  

Business   Commercial   Corporate  Transforma7on People  Management Services   Annual  Report   Communica7ons GCG     Human  Capital   Exhibi7on   Management  

 

 :  81    :  59    :  22    :  12    :  12    :  12    :  11    :  11    :  10    :  5    :  3    :  3    :  1      :  1  

COMMERCIAL

   

CUSTOMER  LOYALTY  AWARD  2013   NET  PROMOTER  LEADER   The  Net  Promoter  Score  (NPS)  Leader  for     Airlines  Category   By  SWA,  Net  Promoter,  Hachiko   December  18,  2013  

SERVICES

GCG  

INDONESIA  TRAVEL  &  TOURISM  AWARDS  2013/14   Category:  Indonesia  Leading  Interna7onal  Airline   By  ITTA  Founda7on   December  16,  2013  

GOOD  CORPORATE  GOVERNANCE  AWARD  2013   Most  Trusted  Company   Based  on  Corporate  Governance   Percep7on  Index  (CGPI)     by  SWA,  IICG   December  16,  2013  

PEOPLE  MANAGEMENT

COMMERCIAL

   

AKUNTAN  AWARD  2013   "Akuntan  of  The  Year  2013”   by  Ikatan  Akuntan  Indonesia  (IAI)   December  12,  2013  

43rd  CREATIVITY  INTERNATIONAL  AWARDS  2013  -­‐  GOLD   Magazine  Design  –  Complete   Award  for  Garuda  Indonesia   In-­‐flight  magazine  Colours,  March  2013   Agency  Fish   by  Crea7vity  Interna7onal  Awards   December,  2013  

HUMAN  CAPITAL

HUMAN  CAPITAL

HUMAN  CAPITAL

PEOPLE  MANAGEMENT

INDONESIA  HUMAN  CAPITAL  STUDY  (IHCS)  2013     1.  The  Best  For  Human  Capital  Ini7a7ve  -­‐  Industrial  Rela7onship   2.  The  Best  For  Human  Capital  Ini7a7ve  -­‐  Culture  Development   3.  The  Best  For  All  Criteria   4.  The  Best  For  CEO  Commitment   by  Business  Review,  Dunamis  Human  Capital     December  5,  2013

 

 

CORPORATE  TRANSFORMATION

SERVICES

ANUGERAH  BUMN  2013   “Juara  1  BUMN  Jasa  Non  Keuangan     Berdaya  Saing  Terbaik”   by  BUMN  Track   December  5,  2013  

PIAGAM  PENGHARGAAN   “Perusahaan  Pemeduli  Terhadap  Penyandang  Disabilitas     Upaya  Peningkatan  Kesejahteraan  Sosial  (UPKS)     Dalam  Rangka  Hari  Disabilitas  Internasional  (HDI)     Tingkat  Provinsi  DKI  Jakarta  Tahun  2013”     by  Kepala  Dinas  Sosial  Provinsi  DKI  Jakarta   December  5,  2013  

COMMUNICATIONS

PEOPLE  MANAGEMENT

PEOPLE  MANAGEMENT

PENGHARGAAN  SERIKAT  PERUSAHAAN  PERS  (SPS)   INDONESIA  PUBLIC  RELATIONS  AWARDS  &  SUMMIT  (IPRAS)  

1.  Korporasi  Pilihan  SPS  2013  Corporate  of  The  Year  2013     2.  CEO  Pilihan  SPS  2013  CEO  of  The  Year  2013     3.  Tokoh  PR  Pilihan  SPS  2013  PR  People  of  The  Year  2013     by  SPS   November  29,  2013  

 

BUSINESS    

INDONESIA  SUSTAINABLE  BUSINESS  AWARDS  2013   “Logis7c  &  Transporta7on”  

by  Sustainable  Business  Awards  (SBA)   November  28,  2013  

CORPORATE  TRANSFORMATION

2013  STRATEGY  INTO  PERFORMANCE   EXECUTION  EXCELLENCE  (SPEX2)  AWARD   “The  Best  in  Airline  Industry”   by  GML  Consul7ng,  Fortune  Indonesia  Magazine   November  25,  2013  

SERVICES

INDONESIAN  CUSTOMER  SATISFACTION  AWARD  (ICSA)  2013   “The  Best  in  Achieving  Total  Customer  SaVsfacVon”     Category:  Airline  

by  Fron7er  Consul7ng  Group,  SWA   November  20,  2013  

BUSINESS    

ECONOMIC  CHALLENGES  AWARDS  2013   Category:  Airline  Industry  Sector  

by  Metro  TV    

November  15,  2013  

COMMUNICATIONS

PR  PROGRAM  &  PEOPLE  OF  THE  YEAR  2013  

“Best  of  the  Best  MarkeVng  Public  RelaVons  Program  2013”     Program:  Garuda  Indonesia  &  Liverpool  FC  Experience  

by  MIX   November  7,  2013  

COMMERCIAL

   

DIGITAL  MARKETING  AWARD  2013   “Great  Performing  Website”     Category:  Airlines  

by  Survey  One,  Majalah  Marke7ng     November  7,  2013  

GCG

THE  5th  IICD  CORPORATE  GOVERNANCE   CONFERENCE  AND  AWARDS   “BEST  RIGHT  OF  SHAREHOLDERS  2013”   by  The  Indonesian  Ins7tute  for  Corporate   Directorship  (IICD)   October  30,  2013  

MANAGEMENT

4th  INFOBANK  BUMN  AWARDS  2013   BUMN  KATEGORI  INDUSTRI  NON-­‐KEUANGAN   YANG  BERPREDIKAT  “SANGAT  BAGUS”   “VERY  GOOD”  CATEGORY:  SOE  NON-­‐FINANCE    

by  Infobank   October  30,  2013  

COMMERCIAL

   

INDONESIA  MOST  FAVORITE  NETIZEN  BRAND  2013   Category:  Airline  

by  Marketeers,  MarkPlus  Insight   October  28,  2013  

PEOPLE  MANAGEMENT

CORPORATE  TRANSFORMATION

TRAVEL  RAVE  LEADERS  GALA   Travel  Business  Leader  Award  in  Asia  Pacific  (TBLA)  

PAYLOAD  ASIA  AWARD  2013  

“The  2013  Travel  Business  Leader  of  the  Year”  

by  Singapore  Tourism  Board,  CNBC   October  22,  2013  

The  Rising  Star  Carrier  of  The  Year   Presented  to  SBU  Garuda  Cargo   by  Con7neo  Media  Pte  Ltd   October  17,  2013  

SERVICES

BUSINESS

BEST  IN  TRAVEL  2013  

GKPM  AWARDS  2013  

BEST  CABIN  SERVICE  

by  Asia  Smart  Travel   October  03,  2013  

CSR  Best  Prac7ce  for  MDG’s     Kategori:  MDGs  Tujuan-­‐1,  MDGs  Tujuan-­‐7   by  Menteri  Koordinator  Bidang  Kesejahteraan  Rakyat   Republik  Indonesia   October  02,  2013  

COMMUNICATIONS

SERVICES

ANUGERAH  BUSINESS  REVIEW  2013  

INDONESIA  BEST  BRAND  PLATINUM  2013  

“The  Best  Corporate  CommunicaVon   of  The  Year  2013”   by  Business  Review   September  24,  2013  

Product  Category:  Airline  Service  

by  SWA,  MARS   September  20,  2013  

SERVICES

CORPORATE  TRANSFORMATION

PASSENGER  CHOICE  AWARDS  2013  

INDONESIA’S  TOP  50  

“Top  5  Best  Overall  Passenger  Experience“   “Top  5  Best  Ground  Experience”     “Top  5  Best  Inflight  Publica7on”  

by  Koran  SINDO   August  27,  2013  

“Best  in  Region  :  Asia  and  Australasia”  

by  Airline  Passenger  Experience  Associa7on  (APEX)   September  9,  2013  

“Company  Excellent  Achievement”  

COMMERCIAL

   

WORD  OF  MOUTH  MARKETING   MOST  #1  RECOMMENDED  BRAND  

First  Winner  In  Flight  /  Airline  Service  Category  

by  SWA,  onbee   August  29,  2013  

COMMERCIAL

   

BUMN  MARKETING  AWARD  2013   Bronze  Winner,  Category  Strategic  

by  BUMN  Track   August  27,  2013  

COMMERCIAL

   

BUMN  MARKETING  AWARD  2013   Special  Corporate  Marke7ng   Recogni7on  Award  2013  

by  BUMN  Track   August  27,  2013  

PEOPLE  MANAGEMENT

SENAYAN  CITY  INFINITE  MERIT   AWARD  2013   Presented  to  Mr.  Emirsyah  Satar  

by  Senayan  City   August  18,  2013  

ANNUAL  REPORT

ANNUAL  REPORT

AWARDS  FOR  ANNUAL  REPORT  GARUDA  INDONESIA  2012

AWARDS  FOR  ANNUAL  REPORT  GARUDA  INDONESIA  2012

INTERNATIONAL  BUSINESS  AWARDS  (IBA)   BRONZE  STEVIE  WINNER   Best  Annual  Report  (Print)   by  Stevie  Awards  

ARC  AWARDS  INTERNATIONAL  XXVII  

August  14,  2013  :  Results  announced   October  14,  2013  :  Awards  Ceremony  

 

SILVER  in  the  category/classifica7on     Tradi7onal  Annual  Report:  Airline  

by  Mercomm  

July  31,  2013  :  Results  announced   September  26,  2013  :  Awards  Ceremony  

hmp://www.stevieawards.com/pubs/iba/awards/408_2913_24118.cfm hmp://www.mercommawards.com/arc/awardWinners/categoryWinners/tradi7onal.htm

BUSINESS    

BUSINESS    

A  LISTED  COMPANY  IN  SUSTAINABLE  RESPONSIBLE   INVESTMENT  (SRI)  KEHATI  INDEX  

INDONESIA  GREEN  COMPANY  ACHIEVEMENT  2013  

by  Indonesian  Biodiversity  Founda7on   July  31,  2013  

by  SWA   July  31,  2013  

 

 

COMMERCIAL

INDONESIA  MOST  FAVORITE     WOMEN  BRAND  2013  

“Category:  Airline”   by  Marketeers,  MarkPlus  Insight   July  25,  2013  

 

 

THE  INDONESIA  BRAND  CHAMPION  AWARD  2013  

by  Marketeers,  MarkPlus  Insight   July  25,  2013  

 

ANNUAL  REPORT

AWARDS  FOR  ANNUAL  REPORT  GARUDA  INDONESIA  2012

2012  VISION  AWARDS   ANNUAL  REPORT  COMPETITION  

1.  2.  3.  4. 

First  Rank  (Pla7num  Award)  category  Transporta7on  &  Logis7cs   Ranking  at  #6  Top  100  Annual  Reports  Worldwide   Ranking  at  #4  Top  50  Annual  Reports  In  The  Asia-­‐Pacific  Region     Best  In-­‐House  Annual  Report  –  Pla7num  –  Worldwide  

by  League  of  American  Communica7ons  Professionals  (LACP)   July  15,  2013   hmp://lacp.com/2012vision/awards-­‐annual-­‐report-­‐compe77on-­‐pt-­‐garuda-­‐indonesia.htm

COMMERCIAL

EXHIBITION

THE  1ST  CHAMPION  OF     INDONESIA  ORIGINAL  BRAND  2013   “Product  Category:  Airline  Service”   by  SWA   July  4,  2013  

BUMN  INNOVATION  EXPO  &  AWARD  2013   “Pemenang  II  Stan  Terbaik”   by  Debindo,  Kementerian  BUMN  RI   June  30,  2013  

 

 

BUSINESS      

BUSINESS      

PEOPLE  MANAGEMENT

INDONESIA  GREEN  AWARDS  2013   Category:     1.  Pelestari  Hutan   2.  Pelopor  Pencegahan  Polusi   3.  Pemimpin  Pelestari  Bumi  (for  Pak  Emirsyah  Satar)     by  The  La  Tofi  School  of  CSR       June  25,  2013  

 

CORPORATE  TRANSFORMATION

SKYTRAX  AWARDS  2013  

"THE  WORLD'S  BEST  ECONOMY  CLASS"   ”BEST  ECONOMY  CLASS  AIRLINE  SEAT”  

by  Skytrax     June  18,  2013  

 

 

website:   www.worldairlineawards.com

CORPORATE  TRANSFORMATION

COMMERCIAL

CORPORATE  IMAGE  AWARD  2013  

WEB  BUMN  AWARDS  2013   by  BERITASATU.COM   June  10,  2013  

“Category:  Airlines”  

by  Bloomberg  Businessweek,     Fron7er  Consul7ng  Group   June  12,  2013  

PEOPLE  MANAGEMENT

COMMUNICATIONS

BUMN  BEST  PR  OFFICER   by  Forum  Humas  BUMN   June  5,  2013  

BUMN  BEST  PR  PROGRAM   by  Forum  Humas  BUMN   June  5,  2013  

SERVICES

CORPORATE  TRANSFORMATION

SERVICE  QUALITY  AWARD  2013  

INDONESIA  MOST  ADMIRED  COMPANIES  2013   by  Warta  Ekonomi   May  28,  2013  

“Category:  Interna7onal  Airline”  

by  Service  Excellence,  Carre   May  28,  2013  

BUSINESS

BUSINESS

PENGHARGAAN  ATAS  PENCAPAIAN  KINERJA   DAN  TEROBOSAN  YANG  DILAKUKAN  DALAM   “PELAKSANAAN  PROGRAM  BUMN  PEDULI”  

PENGHARGAAN  ATAS  PENCAPAIAN  KINERJA   DAN  TEROBOSAN  YANG  DILAKUKAN  DALAM   “BUMN  PENYAMBUNG  NUSANTARA”  

 

 

THE  ACHIEVEMENT  AWARDS  PERFORMANCE   BREAKTHROUGH  AND  CONDUCTED  WITHIN   "CARES  PROGRAM  IMPLEMENTATION  SOE"  

THE  ACHIEVEMENT  AWARDS  PERFORMANCE   BREAKTHROUGH  AND  CONDUCTED  WITHIN   "SOE  CONNECTIVE  NUSANTARA"  

by  Kementerian  BUMN  

by  Kementerian  BUMN  

 

 

 

 

May  19,  2013  

May  19,  2013  

PEOPLE  MANAGEMENT

THE  BEST  CEO  2013  

“The  1st  Rank  of  The  Best  CEO  2013”        

by  SWA,  Ipsos  and  Dunamis  Organiza7on  Services  

May  13,  2013  

 

 

CORPORATE  TRANSFORMATION

CORPORATE  TRANSFORMATION

FORTUNE  MOST  ADMIRED  COMPANIES  2013  

FORTUNE  MOST  ADMIRED  COMPANIES  2013  

“The  Third  Winner  in  Cross–Sector  Industry”  

by  Fortune  Indonesia     May  2,  2013  

 

 

“The  First  Winner  in  Infrastructure,  U7li7es     and  Transporta7on  Industry”        

by  Fortune  Indonesia     May  2,  2013  

 

 

SERVICES

GCG

THE  20  BEST  AIRLINES  IN  THE  WORLD   Ranking  at  #7  

PENGHARGAAN  NASIONAL     HAK  KEKAYAAN  INTELEKTUAL  2013  

by  Business  Insider   April  26,  2013  

by  Kementerian  Hukum  dan  Hak  Asasi  Manusia  RI   Direktorat  Jenderal  Hak  Kekayaan  Intelektual  

In-­‐Flight  Experience:  80   On-­‐Time  Performance:  74  

 

 

http://www.businessinsider.com/the-20-best-airlines-in-the-world-2013-4

NATIONAL  AWARDS   INTELLECTUAL  PROPERTY  RIGHTS  2013  

Ministry  of  Law  and  Human  Rights  of  Indonesia   Directorate  General  of  Intellectual  Property  Rights  

April  26,  2013  

PEOPLE  MANAGEMENT

CORPORATE  TRANSFORMATION

CEO  INOVATIF  UNTUK  NEGERI   by  GATRA   April  15,  2013  

CUSTOMER  SATISFACTION  AWARD   DOMESTIC  AIRLINE  OF  THE  YEAR  2012   by  Roy  Morgan   March  28,  2013  

CORPORATE  TRANSFORMATION

ASEAN  PREMIUM  AIRLINE  OF  THE  YEAR   by  Frost  &  Sullivan     March  28,  2013  

BUSINESS    

PENGHARGAAN  AKSI  UNTUK  BUMI  2013   KATEGORI  BISNIS   “ACTION  FOR  THE  EARTH”  AWARDS    2013   CATEGORY:  BUSINESS     by  WWF  Indonesia  &     komunitas  EARTH  HOUR  Indonesia   March  23,  2013  

SERVICES

INDONESIA  SERVICE  TO  CARE  AWARD  2013   by  Marketeers,  MarkPlus  Insight   March  18,  2013  

BUSINESS

Penghargaan  atas  parVsipasi  SBU  Garuda  Cargo     dalam  mensukseskan  pelaksanaan  Sistem  Na*onal  Single     Window  (NSW)  Airportnet  Bandar  Udara  Internasional     Soekarno-­‐Hafa  untuk  mendukung  Indonesia  Na*onal  Single     Window  (INSW)   AppreciaTon  for  parTcipaTon  SBU  Garuda  Cargo   in  the  success  of  the  implementaTon  of  the  Single  NaTonal     System  Window  (NSW)  Airportnet  InternaTonal  Airport   Soekarno-­‐HaXa  to  support  the  Indonesia  NaTonal  Single   Window  (INSW)  

by  Menteri  Perhubungan  RI   Minister  of  TransportaTon  RI   March  13,  2013  

SERVICES

PEOPLE  MANAGEMENT

CALL  CENTER  AWARD  2013  

INDONESIA  MOST  ADMIRED  CEO  2013   by  Warta  Ekonomi   February  26,  2013  

“CONTACT  CENTER  SERVICE  EXCELLENCE  AWARD  2013”  

by  Service  Excellence,  Carre   March  7,  2013  

ANNUAL  REPORT

AWARDS  FOR  ANNUAL  REPORT  GARUDA  INDONESIA  2011

2011/2012  VISION  AWARDS   ANNUAL  REPORT  COMPETITION  

1.  2.  3.  4. 

First  Rank  Top  100  Annual  Reports  Worldwide     First  Rank  (Pla7num  Award)  category  Aerospace  &  Defense   First  Rank  (Pla7num  Award)  category  Transporta7on  &  Logis7cs   Special  Achievement  Award  :  The  Most  Engaging  Annual  Report  (Pla7num)  worldwide  

by  League  of  American  Communica7ons  Professionals  (LACP)   February  25,  2013     hmp://www.lacp.com/201112vision/awards-­‐annual-­‐report-­‐compe77on-­‐pt-­‐garuda-­‐aerospace.htm

COMMERCIAL

TOP  BRAND  AWARD  2013   “Category:  Airlines”   by  majalah  Marke7ng  &  Fron7er   February  8,  2013  

COMMUNICATIONS

INDONESIA  INHOUSE  MAGAZINE   AWARD  2013   Gold  Winner  –  The  Best  of  State  Owned   Enterprise  Inhouse  Magazine  (InMA)  2013   Award  for  VIEW  Edi7on  No.3/2012   Internal  Magazine  of  Garuda  Indonesia  

by  SPS   February  8,  2013  

SERVICES

ASIA  PACIFIC  AIRLINE  FOOD  AWARDS  2012   The  Best  Long-­‐haul  Airline  Food   Top  5  Short-­‐haul  Airline  Food   by  Skyscanner   January  14,  2013   Top  5  Long-­‐haul  Airline  Food   1.  Garuda  Indonesia   2.  Korean  Air   3.  Singapore  Airlines   4.  AirAsiaX   5.  Air  China    

Top  5  Short-­‐haul  Airline  Food   1.  Singapore  Airlines   2.  Garuda  Indonesia   3.  Korean  Air   4.  Philippine  Airlines   5.  China  Southern