AWARDS & CERTIFICATIONS
2013
Awards 2013
TOTAL Domes7c Interna7onal
Business Commercial Corporate Transforma7on People Management Services Annual Report Communica7ons GCG Human Capital Exhibi7on Management
: 81 : 59 : 22 : 12 : 12 : 12 : 11 : 11 : 10 : 5 : 3 : 3 : 1 : 1
COMMERCIAL
CUSTOMER LOYALTY AWARD 2013 NET PROMOTER LEADER The Net Promoter Score (NPS) Leader for Airlines Category By SWA, Net Promoter, Hachiko December 18, 2013
SERVICES
GCG
INDONESIA TRAVEL & TOURISM AWARDS 2013/14 Category: Indonesia Leading Interna7onal Airline By ITTA Founda7on December 16, 2013
GOOD CORPORATE GOVERNANCE AWARD 2013 Most Trusted Company Based on Corporate Governance Percep7on Index (CGPI) by SWA, IICG December 16, 2013
PEOPLE MANAGEMENT
COMMERCIAL
AKUNTAN AWARD 2013 "Akuntan of The Year 2013” by Ikatan Akuntan Indonesia (IAI) December 12, 2013
43rd CREATIVITY INTERNATIONAL AWARDS 2013 -‐ GOLD Magazine Design – Complete Award for Garuda Indonesia In-‐flight magazine Colours, March 2013 Agency Fish by Crea7vity Interna7onal Awards December, 2013
HUMAN CAPITAL
HUMAN CAPITAL
HUMAN CAPITAL
PEOPLE MANAGEMENT
INDONESIA HUMAN CAPITAL STUDY (IHCS) 2013 1. The Best For Human Capital Ini7a7ve -‐ Industrial Rela7onship 2. The Best For Human Capital Ini7a7ve -‐ Culture Development 3. The Best For All Criteria 4. The Best For CEO Commitment by Business Review, Dunamis Human Capital December 5, 2013
CORPORATE TRANSFORMATION
SERVICES
ANUGERAH BUMN 2013 “Juara 1 BUMN Jasa Non Keuangan Berdaya Saing Terbaik” by BUMN Track December 5, 2013
PIAGAM PENGHARGAAN “Perusahaan Pemeduli Terhadap Penyandang Disabilitas Upaya Peningkatan Kesejahteraan Sosial (UPKS) Dalam Rangka Hari Disabilitas Internasional (HDI) Tingkat Provinsi DKI Jakarta Tahun 2013” by Kepala Dinas Sosial Provinsi DKI Jakarta December 5, 2013
COMMUNICATIONS
PEOPLE MANAGEMENT
PEOPLE MANAGEMENT
PENGHARGAAN SERIKAT PERUSAHAAN PERS (SPS) INDONESIA PUBLIC RELATIONS AWARDS & SUMMIT (IPRAS)
1. Korporasi Pilihan SPS 2013 Corporate of The Year 2013 2. CEO Pilihan SPS 2013 CEO of The Year 2013 3. Tokoh PR Pilihan SPS 2013 PR People of The Year 2013 by SPS November 29, 2013
BUSINESS
INDONESIA SUSTAINABLE BUSINESS AWARDS 2013 “Logis7c & Transporta7on”
by Sustainable Business Awards (SBA) November 28, 2013
CORPORATE TRANSFORMATION
2013 STRATEGY INTO PERFORMANCE EXECUTION EXCELLENCE (SPEX2) AWARD “The Best in Airline Industry” by GML Consul7ng, Fortune Indonesia Magazine November 25, 2013
SERVICES
INDONESIAN CUSTOMER SATISFACTION AWARD (ICSA) 2013 “The Best in Achieving Total Customer SaVsfacVon” Category: Airline
by Fron7er Consul7ng Group, SWA November 20, 2013
BUSINESS
ECONOMIC CHALLENGES AWARDS 2013 Category: Airline Industry Sector
by Metro TV
November 15, 2013
COMMUNICATIONS
PR PROGRAM & PEOPLE OF THE YEAR 2013
“Best of the Best MarkeVng Public RelaVons Program 2013” Program: Garuda Indonesia & Liverpool FC Experience
by MIX November 7, 2013
COMMERCIAL
DIGITAL MARKETING AWARD 2013 “Great Performing Website” Category: Airlines
by Survey One, Majalah Marke7ng November 7, 2013
GCG
THE 5th IICD CORPORATE GOVERNANCE CONFERENCE AND AWARDS “BEST RIGHT OF SHAREHOLDERS 2013” by The Indonesian Ins7tute for Corporate Directorship (IICD) October 30, 2013
MANAGEMENT
4th INFOBANK BUMN AWARDS 2013 BUMN KATEGORI INDUSTRI NON-‐KEUANGAN YANG BERPREDIKAT “SANGAT BAGUS” “VERY GOOD” CATEGORY: SOE NON-‐FINANCE
by Infobank October 30, 2013
COMMERCIAL
INDONESIA MOST FAVORITE NETIZEN BRAND 2013 Category: Airline
by Marketeers, MarkPlus Insight October 28, 2013
PEOPLE MANAGEMENT
CORPORATE TRANSFORMATION
TRAVEL RAVE LEADERS GALA Travel Business Leader Award in Asia Pacific (TBLA)
PAYLOAD ASIA AWARD 2013
“The 2013 Travel Business Leader of the Year”
by Singapore Tourism Board, CNBC October 22, 2013
The Rising Star Carrier of The Year Presented to SBU Garuda Cargo by Con7neo Media Pte Ltd October 17, 2013
SERVICES
BUSINESS
BEST IN TRAVEL 2013
GKPM AWARDS 2013
BEST CABIN SERVICE
by Asia Smart Travel October 03, 2013
CSR Best Prac7ce for MDG’s Kategori: MDGs Tujuan-‐1, MDGs Tujuan-‐7 by Menteri Koordinator Bidang Kesejahteraan Rakyat Republik Indonesia October 02, 2013
COMMUNICATIONS
SERVICES
ANUGERAH BUSINESS REVIEW 2013
INDONESIA BEST BRAND PLATINUM 2013
“The Best Corporate CommunicaVon of The Year 2013” by Business Review September 24, 2013
Product Category: Airline Service
by SWA, MARS September 20, 2013
SERVICES
CORPORATE TRANSFORMATION
PASSENGER CHOICE AWARDS 2013
INDONESIA’S TOP 50
“Top 5 Best Overall Passenger Experience“ “Top 5 Best Ground Experience” “Top 5 Best Inflight Publica7on”
by Koran SINDO August 27, 2013
“Best in Region : Asia and Australasia”
by Airline Passenger Experience Associa7on (APEX) September 9, 2013
“Company Excellent Achievement”
COMMERCIAL
WORD OF MOUTH MARKETING MOST #1 RECOMMENDED BRAND
First Winner In Flight / Airline Service Category
by SWA, onbee August 29, 2013
COMMERCIAL
BUMN MARKETING AWARD 2013 Bronze Winner, Category Strategic
by BUMN Track August 27, 2013
COMMERCIAL
BUMN MARKETING AWARD 2013 Special Corporate Marke7ng Recogni7on Award 2013
by BUMN Track August 27, 2013
PEOPLE MANAGEMENT
SENAYAN CITY INFINITE MERIT AWARD 2013 Presented to Mr. Emirsyah Satar
by Senayan City August 18, 2013
ANNUAL REPORT
ANNUAL REPORT
AWARDS FOR ANNUAL REPORT GARUDA INDONESIA 2012
AWARDS FOR ANNUAL REPORT GARUDA INDONESIA 2012
INTERNATIONAL BUSINESS AWARDS (IBA) BRONZE STEVIE WINNER Best Annual Report (Print) by Stevie Awards
ARC AWARDS INTERNATIONAL XXVII
August 14, 2013 : Results announced October 14, 2013 : Awards Ceremony
SILVER in the category/classifica7on Tradi7onal Annual Report: Airline
by Mercomm
July 31, 2013 : Results announced September 26, 2013 : Awards Ceremony
hmp://www.stevieawards.com/pubs/iba/awards/408_2913_24118.cfm hmp://www.mercommawards.com/arc/awardWinners/categoryWinners/tradi7onal.htm
BUSINESS
BUSINESS
A LISTED COMPANY IN SUSTAINABLE RESPONSIBLE INVESTMENT (SRI) KEHATI INDEX
INDONESIA GREEN COMPANY ACHIEVEMENT 2013
by Indonesian Biodiversity Founda7on July 31, 2013
by SWA July 31, 2013
COMMERCIAL
INDONESIA MOST FAVORITE WOMEN BRAND 2013
“Category: Airline” by Marketeers, MarkPlus Insight July 25, 2013
THE INDONESIA BRAND CHAMPION AWARD 2013
by Marketeers, MarkPlus Insight July 25, 2013
ANNUAL REPORT
AWARDS FOR ANNUAL REPORT GARUDA INDONESIA 2012
2012 VISION AWARDS ANNUAL REPORT COMPETITION
1. 2. 3. 4.
First Rank (Pla7num Award) category Transporta7on & Logis7cs Ranking at #6 Top 100 Annual Reports Worldwide Ranking at #4 Top 50 Annual Reports In The Asia-‐Pacific Region Best In-‐House Annual Report – Pla7num – Worldwide
by League of American Communica7ons Professionals (LACP) July 15, 2013 hmp://lacp.com/2012vision/awards-‐annual-‐report-‐compe77on-‐pt-‐garuda-‐indonesia.htm
COMMERCIAL
EXHIBITION
THE 1ST CHAMPION OF INDONESIA ORIGINAL BRAND 2013 “Product Category: Airline Service” by SWA July 4, 2013
BUMN INNOVATION EXPO & AWARD 2013 “Pemenang II Stan Terbaik” by Debindo, Kementerian BUMN RI June 30, 2013
BUSINESS
BUSINESS
PEOPLE MANAGEMENT
INDONESIA GREEN AWARDS 2013 Category: 1. Pelestari Hutan 2. Pelopor Pencegahan Polusi 3. Pemimpin Pelestari Bumi (for Pak Emirsyah Satar) by The La Tofi School of CSR June 25, 2013
CORPORATE TRANSFORMATION
SKYTRAX AWARDS 2013
"THE WORLD'S BEST ECONOMY CLASS" ”BEST ECONOMY CLASS AIRLINE SEAT”
by Skytrax June 18, 2013
website: www.worldairlineawards.com
CORPORATE TRANSFORMATION
COMMERCIAL
CORPORATE IMAGE AWARD 2013
WEB BUMN AWARDS 2013 by BERITASATU.COM June 10, 2013
“Category: Airlines”
by Bloomberg Businessweek, Fron7er Consul7ng Group June 12, 2013
PEOPLE MANAGEMENT
COMMUNICATIONS
BUMN BEST PR OFFICER by Forum Humas BUMN June 5, 2013
BUMN BEST PR PROGRAM by Forum Humas BUMN June 5, 2013
SERVICES
CORPORATE TRANSFORMATION
SERVICE QUALITY AWARD 2013
INDONESIA MOST ADMIRED COMPANIES 2013 by Warta Ekonomi May 28, 2013
“Category: Interna7onal Airline”
by Service Excellence, Carre May 28, 2013
BUSINESS
BUSINESS
PENGHARGAAN ATAS PENCAPAIAN KINERJA DAN TEROBOSAN YANG DILAKUKAN DALAM “PELAKSANAAN PROGRAM BUMN PEDULI”
PENGHARGAAN ATAS PENCAPAIAN KINERJA DAN TEROBOSAN YANG DILAKUKAN DALAM “BUMN PENYAMBUNG NUSANTARA”
THE ACHIEVEMENT AWARDS PERFORMANCE BREAKTHROUGH AND CONDUCTED WITHIN "CARES PROGRAM IMPLEMENTATION SOE"
THE ACHIEVEMENT AWARDS PERFORMANCE BREAKTHROUGH AND CONDUCTED WITHIN "SOE CONNECTIVE NUSANTARA"
by Kementerian BUMN
by Kementerian BUMN
May 19, 2013
May 19, 2013
PEOPLE MANAGEMENT
THE BEST CEO 2013
“The 1st Rank of The Best CEO 2013”
by SWA, Ipsos and Dunamis Organiza7on Services
May 13, 2013
CORPORATE TRANSFORMATION
CORPORATE TRANSFORMATION
FORTUNE MOST ADMIRED COMPANIES 2013
FORTUNE MOST ADMIRED COMPANIES 2013
“The Third Winner in Cross–Sector Industry”
by Fortune Indonesia May 2, 2013
“The First Winner in Infrastructure, U7li7es and Transporta7on Industry”
by Fortune Indonesia May 2, 2013
SERVICES
GCG
THE 20 BEST AIRLINES IN THE WORLD Ranking at #7
PENGHARGAAN NASIONAL HAK KEKAYAAN INTELEKTUAL 2013
by Business Insider April 26, 2013
by Kementerian Hukum dan Hak Asasi Manusia RI Direktorat Jenderal Hak Kekayaan Intelektual
In-‐Flight Experience: 80 On-‐Time Performance: 74
http://www.businessinsider.com/the-20-best-airlines-in-the-world-2013-4
NATIONAL AWARDS INTELLECTUAL PROPERTY RIGHTS 2013
Ministry of Law and Human Rights of Indonesia Directorate General of Intellectual Property Rights
April 26, 2013
PEOPLE MANAGEMENT
CORPORATE TRANSFORMATION
CEO INOVATIF UNTUK NEGERI by GATRA April 15, 2013
CUSTOMER SATISFACTION AWARD DOMESTIC AIRLINE OF THE YEAR 2012 by Roy Morgan March 28, 2013
CORPORATE TRANSFORMATION
ASEAN PREMIUM AIRLINE OF THE YEAR by Frost & Sullivan March 28, 2013
BUSINESS
PENGHARGAAN AKSI UNTUK BUMI 2013 KATEGORI BISNIS “ACTION FOR THE EARTH” AWARDS 2013 CATEGORY: BUSINESS by WWF Indonesia & komunitas EARTH HOUR Indonesia March 23, 2013
SERVICES
INDONESIA SERVICE TO CARE AWARD 2013 by Marketeers, MarkPlus Insight March 18, 2013
BUSINESS
Penghargaan atas parVsipasi SBU Garuda Cargo dalam mensukseskan pelaksanaan Sistem Na*onal Single Window (NSW) Airportnet Bandar Udara Internasional Soekarno-‐Hafa untuk mendukung Indonesia Na*onal Single Window (INSW) AppreciaTon for parTcipaTon SBU Garuda Cargo in the success of the implementaTon of the Single NaTonal System Window (NSW) Airportnet InternaTonal Airport Soekarno-‐HaXa to support the Indonesia NaTonal Single Window (INSW)
by Menteri Perhubungan RI Minister of TransportaTon RI March 13, 2013
SERVICES
PEOPLE MANAGEMENT
CALL CENTER AWARD 2013
INDONESIA MOST ADMIRED CEO 2013 by Warta Ekonomi February 26, 2013
“CONTACT CENTER SERVICE EXCELLENCE AWARD 2013”
by Service Excellence, Carre March 7, 2013
ANNUAL REPORT
AWARDS FOR ANNUAL REPORT GARUDA INDONESIA 2011
2011/2012 VISION AWARDS ANNUAL REPORT COMPETITION
1. 2. 3. 4.
First Rank Top 100 Annual Reports Worldwide First Rank (Pla7num Award) category Aerospace & Defense First Rank (Pla7num Award) category Transporta7on & Logis7cs Special Achievement Award : The Most Engaging Annual Report (Pla7num) worldwide
by League of American Communica7ons Professionals (LACP) February 25, 2013 hmp://www.lacp.com/201112vision/awards-‐annual-‐report-‐compe77on-‐pt-‐garuda-‐aerospace.htm
COMMERCIAL
TOP BRAND AWARD 2013 “Category: Airlines” by majalah Marke7ng & Fron7er February 8, 2013
COMMUNICATIONS
INDONESIA INHOUSE MAGAZINE AWARD 2013 Gold Winner – The Best of State Owned Enterprise Inhouse Magazine (InMA) 2013 Award for VIEW Edi7on No.3/2012 Internal Magazine of Garuda Indonesia
by SPS February 8, 2013
SERVICES
ASIA PACIFIC AIRLINE FOOD AWARDS 2012 The Best Long-‐haul Airline Food Top 5 Short-‐haul Airline Food by Skyscanner January 14, 2013 Top 5 Long-‐haul Airline Food 1. Garuda Indonesia 2. Korean Air 3. Singapore Airlines 4. AirAsiaX 5. Air China
Top 5 Short-‐haul Airline Food 1. Singapore Airlines 2. Garuda Indonesia 3. Korean Air 4. Philippine Airlines 5. China Southern