Avigilon Control Center System Integration Guide with Software House C•Cure 9000

INT-CCURE-C-Rev2

Copyright © 2013 Avigilon. All rights reserved. No copying, distribution, publication, modification, or incorporation of this document, in whole or part, is permitted without the express written permission of Avigilon. In the event of any permitted copying, distribution, publication, modification, or incorporation of this document, no changes in or deletion of author attribution, trademark legend, or copyright notice shall be made. No part of this document may be reproduced, stored in a retrieval system, published, used for commercial exploitation, or transmitted, in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission of Avigilon. Software House, C•Cure and C•Cure 9000 are registered trademarks of Tyco International Ltd and its respective companies. Avigilon has made every effort to identify trademarked properties and owners on this page. All brands and product names used in this document are for identification purposes only and may be trademarks or registered trademarks of their respective companies. Avigilon Tel +1.604.629.5182 Fax +1.604.629.5183

http://www.avigilon.com Revised 2013-7-10

Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1 1 2 2 2

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking the License in Avigilon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking the License in C•Cure 9000 . . . . . . . . . . . . . . . . . . . . . . . . . Enabling the Integration in C•Cure 9000 . . . . . . . . . . . . . . . . . . . . . . .

3 3 3 3 4

Avigilon Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Assigning Logical IDs to Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Adding an Integration User in Avigilon . . . . . . . . . . . . . . . . . . . . . . . . . 6

C•Cure 9000 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Adding Avigilon Servers and Cameras . . . . . . . . . . . . . . . . . . . . . . . . . 7 Adding Server Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Adding Camera Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Avigilon Integration Software Does Not Install . . . . . . . . . . . . . . . . . . Avigilon Server Component Not Available . . . . . . . . . . . . . . . . . . . . . Camera Is Not Imported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Video Is Displayed But Video Alarms Are Not Occurring . . . . . . . . . .

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Avigilon Control Center System Integration Guide with Software House C•Cure 9000

Introduction The Avigilon Control Center system integration with the Software House C•Cure 9000® software allows users to use the C•Cure 9000 interface to access Avigilon Control Center features. Specifically, users can view live and recorded video, and control PTZ devices from the Avigilon Control Center through the C•Cure 9000 software.

Requirements Vendor

Requirements

Avigilon

Control Center Server Software 4.12.0 and later

Avigilon

Control Center Client Software 4.12.0 and later

Avigilon

Avigilon Third Party Integration Licence: ACC-CCURE9-NVR

Avigilon

Avigilon-C•Cure 9000 integration executable file: Avigilon CCure Integration.exe

The file can be downloaded at http://avigilon.com/#/support-and-downloads/forsoftware/acc-integration-and-plug-in-downloads/ Software House

C•Cure 9000 version 1.93, 2.02, 2.10R2

Software House

C•Cure 9000 Integration Software License: CC9000-AVIGILON

Server Requirements The following table lists the system requirements for an Avigilon HD NVR Server with a recording capacity of 32 MB/s from up to 128 cameras. The specifications below are intended for an HD NVR Server with only remote viewing: Recommended Requirements OS

Windows XP SP2, Windows XP SP2 x64, Windows Vista 32-bit or 64-bit, Windows Server 2003 SP2, Windows Server 2008, or Windows 7. A 64-bit operating system is recommended.

CPU

Intel Quad Core Xeon 2.0 GHz processor.

System RAM

4 GB DDR2

Video card

n/a

Network card

1 Gbps Intel Pro/1000 or Broadcom NetXtreme II Server Adapters

Hard drives

SATA-II 7200 RPM Enterprise Class Hard Drives

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Client Requirements The following table lists the minimum requirements for a Client that uses the integration for viewing video: Minimum Requirements Monitor resolution

1280 x 1024

OS

Windows XP with Service Pack (SP) 2 or later, Windows Vista, or Windows 7 (32-bit or 64-bit)

CPU

Intel Single Core 2.4 GHz processor

System RAM

1 GB

Video card

PCI Express, DirectX 9.0c compliant with 128 MB RAM (Intel GMA 900 or better, NVIDIA 6600 or better, ATI X1300 or better)

Network card

100 Mbps

Hard disk space

500 MB

Software Upgrade Avigilon software and integration upgrades are available for download from the Avigilon website. Check http://avigilon.com/#/support-and-downloads regularly for available upgrades. For information about the latest Software House C•Cure 9000 upgrades see the Software House website: http://www.swhouse.com/Support/upgrade_center.aspx

For More Information For more detailed information about the procedures outlined in this guide, refer to the specific software documentation. • Avigilon Control Center Client User Guide • Avigilon Control Center Server User Guide • C•Cure 9000 Help • C•Cure 9000 Server Management Application User Guide • C•Cure 9000 Licensing User Guide

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Avigilon Control Center System Integration Guide with Software House C•Cure 9000

Installation All C•Cure 9000 services and components must be turned off before the integration can be installed. The Avigilon-C•Cure 9000 integration software (Avigilon CCure Integration.exe) must be installed on either a server or client that is connected to your C•Cure 9000 system. NOTE: Integration upgrades can be installed on any machine that was previously running the integration.

Servers Install the following on any server in your network. • C•Cure 9000 server software • Avigilon Control Center Server software

Client • Install the C•Cure 9000 client software on any workstation that requires access to the C•Cure 9000 system.

Checking the License in Avigilon After you have installed all the required software, check that the Avigilon Third Party Integration license was properly applied. 1. Open the Avigilon Control Center Admin Tool. 2. Select the Settings tab and click Licensing. The License Activation dialog box appears. The dialog box must say Integration Connections: Yes or the software was not properly licensed.

Checking the License in C•Cure 9000 1. In the C•Cure 9000 Administration Station or the C•Cure 9000 Monitoring Station, select Help > About. 2. In the About C•Cure 9000 dialog box, select the License tab. 3. In the Options list, check that Avigilon Control Center is listed.

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Enabling the Integration in C•Cure 9000 After you check the licenses, you must enable the integration in the C•Cure 9000 software. 1. Open the C•Cure 9000 Server Management Application. 2. Ensure the CrossFire Service and Server Component Framework are running. If not, click Start Server Component Framework. 3. Select the Server Components tab. 4. Right-click the Avigilon server component and select Start server component. The server component is labeled Avigilon.NextGenConnectedProgram.Server. The traffic light icon beside the Avigilon server component turns green.

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Avigilon Control Center System Integration Guide with Software House C•Cure 9000

Avigilon Configuration Once the required licence and software have been installed, configure the Avigilon Control Center for the integration. See the Avigilon Control Center Client User Guide for more information about each of the required configurations.

Assigning Logical IDs to Cameras In the Avigilon Control Center Client software, assign a logical ID to each camera. The C•Cure 9000 software will only detect cameras with a logical ID. By default, cameras do not have a logical ID. 1. In the Avigilon Control Center Client software, right-click a camera in the System Explorer and select Setup. 2. In the camera Setup dialog box, click General. 3. In the General settings dialog box, enter a Logical ID for the camera. The logical ID must be unique number. The logical ID should have no more than nine digits.

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Adding an Integration User in Avigilon To protect the security of the Avigilon Control Center Server, add a user to the Avigilon software specifically for connecting to the integration. See the Avigilon Control Center Client User Guide for details about how to add users. This user must have the following permissions to enable all the integration features: • View Live Images •

Use PTZ Controls

•

Lock PTZ Controls

•

Trigger Manual Recording

• View Recorded Images •

Export Images

•

Backup Recorded Images

The integration user name and password is used to add Avigilon servers to the C•Cure 9000 application.

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Avigilon Control Center System Integration Guide with Software House C•Cure 9000

C•Cure 9000 Configuration After the Avigilon Control Center configurations are complete, configure C•Cure 9000 to use the integration. See the C•Cure 9000 Help for more information about each of the configurations.

Adding Avigilon Servers and Cameras 1. Open the C•Cure 9000 Administration Workstation.

2. Select the Video tab. 3. In the Video Tree pane, right-click Company Name and select Avigilon Video Server > New.

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4. In the Video Server Editor, give the server a name and description.

5. Enter the username and password you created for the integration. See Adding an Integration User in Avigilon on page 6 for more information. 6. Enter the Avigilon server IP address. If the integration software was installed on the same server as the Administration Workstation software, enter the localhost IP address instead (typically 127.0.0.1). 7. Select the Enable check box then click Connect. 8. Click the Import Cameras button when it becomes enabled. NOTE: Only cameras that have logical IDs are imported into the C•Cure 9000 system. See Assigning Logical IDs to Cameras on page 5 for more information. 9. Click Save and Close. The new server and imported cameras are added to the Video Tree pane.

Adding Server Alarms You can create a server alarm that is triggered by the Avigilon server’s online or offline status. 1. Open the C•Cure 9000 Administration Workstation. 2. In the Video Tree pane, right-click the Avigilon server and select Edit.

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Avigilon Control Center System Integration Guide with Software House C•Cure 9000

3. In the Video Server Editor, select the Alarms tab then click Add.

4. In the Property column, select Video Server Alarm. 5. In the Values column, select what triggers the alarm — when the server becomes Offline or Online. 6. In the Action column, select how you want C•Cure 9000 to respond to the alarm. 7. If you selected Video Camera Action, select the Action Type tab and select the server and camera that will perform the action. 8. In the Schedule column, select when the alarm can be triggered. 9. Click Save and Close.

Adding Camera Alarms You can add a camera alarm that is triggered by a camera event, like motion detection. 1. In the C•Cure 9000 Administration Workstation, right-click a camera in the Video Tree pane and select Edit.

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2. In the Video Camera Editor, select the Alarms tab then click Add.

3. In the Property column, select Video Camera Alarm. If you are configuring an analog encoder, you can also select Videoloss. 4. In the Value column, select what triggers the alarm. •

If you selected the Video Camera Alarm property, select Motion.

•

If you selected the Videoloss property, click the Value column setting. When the check box appears, mark the check box for True or clear the check box for False.

5. In the Action column, select how you want C•Cure 9000 to respond to the alarm. 6. On the bottom half of the window, select any available options to further define the selected Action setting. 7. In the Schedule column, select when the alarm can be triggered. 8. Click Save and Close.

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Avigilon Control Center System Integration Guide with Software House C•Cure 9000

Using the Integration Now that the integration has been installed and configured, you can use the C•Cure 9000 system to monitor video and alarms detected by cameras connected to the Avigilon system. See the C•Cure 9000 Help for more information about using the different features in the C•Cure 9000 system.

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Troubleshooting If the following troubleshooting solutions do not resolve your issue, contact Avigilon Technical Support – http://avigilon.com/#/support-and-downloads/

Avigilon Integration Software Does Not Install When you try to install the Avigilon CCure Integration.exe, an error message appears. The integration may continue to install but the installation is unsuccessful and you are unable to locate any instance of the Avigilon Control Center in the C•Cure 9000 system. This issue typically occurs when the user installing the integration does not have access to the C•Cure 9000 database. To resolve this issue, uninstall the Avigilon C•Cure 9000 integration software, then reinstall it through the user account that installed the C•Cure 9000 server software.

Avigilon Server Component Not Available When you try to enable the integration in the C•Cure 9000 software (as described in Enabling the Integration in C•Cure 9000 on page 4) the Avigilon server component is not listed. Check that the following integration requirements were met and the integration was installed correctly: • You have an integration license from Avigilon and Software House. • Both the Avigilon Control Center Server software and the C•Cure 9000 Server software are installed on the same network. • When you installed the integration software, all C•Cure 9000 services and components were turned off. • You installed the latest version of the Avigilon C•Cure 9000 integration found on the Avigilon website: http://avigilon.com/#/support-and-downloads/for-software/accintegration-and-plug-in-downloads/

Camera Is Not Imported After you’ve added the Avigilon server and cameras to the C•Cure 9000 software, a camera that you require is not listed in the Video Tree pane. There are typically two reasons why the camera does not appear in the C•Cure 9000 software: 1. The camera does not have a logical ID. •

Perform Assigning Logical IDs to Cameras on page 5.

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Avigilon Control Center System Integration Guide with Software House C•Cure 9000

2. The camera is connected to an Avigilon Control Center Server that has not been added to the C•Cure 9000 software. You can correct this by performing one of the following: •

Add the Avigilon Control Center Server to the C•Cure 9000 software. See Adding Avigilon Servers and Cameras on page 7 for more information.

•

Connect the camera to a server that has already been connected to the C•Cure 9000 software. In the Avigilon Control Center Client software, select Tools > Connect/ Disconnect Cameras and disconnect the camera from its current server then connect it to the server that is linked to C•Cure 9000. You may need to import cameras from the server to C•Cure 9000 again — see Adding Avigilon Servers and Cameras on page 7 for more information.

Video Is Displayed But Video Alarms Are Not Occurring While you monitor video, you observe a motion event but the related alarm does not activate. The integration service may not have started correctly. Reboot the service: 1. Open the C•Cure 9000 Server Management Application. 2. Ensure the CrossFire Service and Server Component Framework are running. If not, click Start Server Component Framework. 3. Select the Server Components tab. 4. Right-click the Avigilon server component and select Start server component. The server component is labeled Avigilon.NextGenConnectedProgram.Server. The traffic light icon beside the Avigilon server component turns green.

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