Avaya Support Credential Guide • Avaya Implementation Professional Specialist (AIPS) • Avaya Support Professional Specialist (ASPS) • Avaya Certified Implementation Specialist (ACIS) • Avaya Certified Support Specialist (ACSS) • Avaya Certified Solution Expert (ACSE)
February 1, 2013
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Purpose: This guide provides background and planning information for the following Avaya Professional Credential Program support credentials: • Avaya Implementation Professional Specialist (AIPS) • Avaya Support Professional Specialist (ASPS) • Avaya Certified Implementation Specialist (ACIS) • Avaya Certified Support Specialist (ACSS) • Avaya Certified Solution Expert (ACSE). Information in the document is presented as of February 1, 2013 unless noted otherwise. For the latest information on the Avaya Professional Credential Program and the training curriculums that support it, log-in to the Avaya Learning Center www.avaya-learning.com.On the Avaya Professional Credential Program landing page you will find: • • • • • • •
Complete Credential Curriculum Maps with Training availability and pricing Test Preparation and Foundational Knowledge Certification Learning Partners Credential Program Policies and Procedures Access to Credential Logos and Certificates How to register to take an Avaya credential exam at Pearson VUE Testing Centers News Highlights covering the most recent enhancements to Avaya Learning Center offerings and Avaya Professional Credential Program.
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Table of Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 12.1 12.2 12.3 12.4
Avaya Professional Credential Program Overview ........................................................... 4 Avaya Support Credential Program Structure ................................................................... 5 Avaya Implementation Professional Specialist (AIPS) ...................................................... 6 Avaya Support Professional Specialist (ASPS) ................................................................ 6 Avaya Certified Implementation Specialist (ACIS) Description ......................................... 7 Avaya Certified Support Specialist (ACSS) Description ................................................... 7 Avaya Certified Solution Expert (ACSE) Description ........................................................ 8 Credential Portfolio Overview ............................................................................................ 8 Support Credential Testing Scenarios .............................................................................. 9 Support Credentials Plan-of-Record ............................................................................... 10 Preparing For and Scheduling Avaya Online Tests and Proctored Exams ................... 11 Support Credential Core Training Course Curriculum Maps .......................................... 12 Small and Medium Enterprise (SME) Communications .................................................. 14 Unified Communications .................................................................................................. 16 Contact Center................................................................................................................. 26 Networking ....................................................................................................................... 32
Appendix A - AIPS, ASPS, ACIS and ACSS Knowledge and Skills Matrices ................................. 35
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1. Avaya Professional Credential Program Overview The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed customer expectations. The Avaya Professional Credential Program currently consists of Sales and Support credentials. Sales Credentials
Support Credentials
Sales & Design
Sales
APSS
Technology Fundamentals
Foundational Knowledge
ACSE Support
Implement
Technology Fundamentals Online Tests
ASPS
ACSS
AIPS
ACIS
Foundational Knowledge
Support Proficiency
APDS
Sales Proficiency
Design
Implement & Support
Proctored Exams
Online Tests
Sales and Design Credentials • Avaya Professional Sales Specialist (APSS) • Avaya Professional Design Specialist (APDS) Implementation and Support Credentials • Avaya Implementation Professional Specialist (AIPS) • Avaya Support Professional Specialist (ASPS) • Avaya Certified Implementation Specialist (ACIS) • Avaya Certified Support Specialist (ACSS) • Avaya Certified Solution Expert (ACSE) Avaya uses a blend of online tests and proctored exams to validate competencies. APSS, APDS, AIPS and ASPS credentials are awarded based upon passing online tests. ACIS, ACSS and ACSE credentials incorporate proctored exams as a requirement to earn the credential. This guide provides background and planning information for Avaya Support Credentials. The Avaya implementation and support credentials validate knowledge and skills in the areas of product implementation, administration, maintenance and troubleshooting for Avaya Solutions. The ACSE credential will be available by the end of 2013. To earn the ACSE credential will require at a minimum holding a subset of product support certifications within an Avaya Solution offer.
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2. Avaya Support Credential Program Structure Certification credentials use proctored exams delivered through Pearson VUE Test Centers. Professional Specialist credentials use non-proctored online tests delivered via the Avaya Learning Center.
ACSE Avaya Certified Solution Expert
ASPS
ACSS
Support
Avaya Support Professional Specialist
Avaya Certified Support Specialist
Implement
Avaya Implementation Professional Specialist
AIPS
Technology Fundamentals
ACIS Avaya Certified Implementation Specialist
Support Proficiency
(Planned for end of 2013)
Foundational Knowledge Online Tests
Proctored Exams
Not all products have both Professional Specialist and Certification credentials. The types of credentials and the number of tests/exams to earn a credential is a function of the product’s complexity in the areas of implementation, administration and support. When both an Implementation and Support credential exists for a product, holding the Implementation credential may be a requirement to earn the Support credential. Be sure to check the Support Credential Curriculum Map for detailed credential requirements. When holding the Implementation credential is a requirement, passing the Implementation test or exam first is recommended but not required; credential tests or exam may be taken in any order. In support of the Avaya Professional Credential Program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates. Fundamental to all earning Avaya Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
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3. Avaya Implementation Professional Specialist (AIPS) This credential qualifies that the candidate has a basic-to-intermediary level of technical proficiency necessary to install and implement Avaya products. Qualified candidates typically have a minimum of 2 years’ experience in the relevant technologies and up to 1 year of experience in implementing the Avaya product. The candidate can apply knowledge and skills to: • • • •
Demonstrate knowledge of the preparation required for the implementation Install the product hardware and software Test, validate, and troubleshoot the implementation Configure the product for hand-off to Day 2 administration
The Avaya Implementation Professional Specialist (AIPS) credential: • • • •
Is available to everyone Uses online tests delivered via the Avaya Learning Center The credential is valid for 2 years Certificates are issued and credential logos are available
4. Avaya Support Professional Specialist (ASPS) This credential qualifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya products. Qualified candidates typically have a minimum of 4 years’ experience in the relevant technologies and up to 2 years’ experience in supporting the Avaya product. The candidate can apply knowledge and skills to: • • • • • •
Demonstrate product architecture knowledge (components, features and functions) Install the product hardware and software Test, validate, and troubleshoot the implementation Configure the product for hand-off to Day 2 administration Administer, maintain, and troubleshoot intermediate to advanced configurations Interpret and resolve customer technical issues related to the products and components
As with the Avaya Implementation Professional Specialist (AIPS) credential, the Avaya Support Professional Specialist (ASPS) credential: • • • •
Is available to everyone Uses online tests delivered via the Avaya Learning Center The credential is valid for 2 years Certificates are issued and credential logos are available
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5. Avaya Certified Implementation Specialist (ACIS)
Description This credential certifies that the candidate has a basic-to-intermediary level of technical proficiency necessary to install and implement Avaya products. Qualified candidates typically have a minimum of 2 years’ experience in the relevant technologies and up to 1 year of experience in implementing the Avaya product. The candidate can apply knowledge and skills to: • • • •
Demonstrate knowledge of the preparation required for the implementation Install the product hardware and software Test, validate, and troubleshoot the implementation Configure the product for hand-off to Day 2 administration
The Avaya Certified Implementation Specialist (ACIS) credential: • Is available to everyone • Uses proctored exams delivered via Pearson VUE Testing Centers • The Certification is valid for 2 years • Certificates are issued and credential logos are available
6. Avaya Certified Support Specialist (ACSS) Description This credential certifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya products. Qualified candidates typically have a minimum of 4 years’ experience in the relevant technologies and up to 2 years’ experience in supporting the Avaya product. The candidate can apply knowledge and skills to: • • • • • •
Demonstrate product architecture knowledge (components, features and functions) Install the product hardware and software Test, validate, and troubleshoot the implementation Configure the product for hand-off to Day 2 administration Administer, maintain, and troubleshoot intermediate to advanced configurations Interpret and resolve customer technical issues related to the products and components
As with the Avaya Certified Implementation Specialist (ACIS), the Avaya Certified Support Specialist (ACSS): • • • •
Is available to everyone Uses proctored exams delivered via Pearson VUE Testing Centers The Certification is valid for 2 years Certificates are issued and credential logos are available
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7. Avaya Certified Solution Expert (ACSE) Description The ACSE credential will be available by the end of 2013. To earn the Avaya Certified Solution Expert credential will require at a minimum holding a subset of product support certifications within an Avaya Solution offer. ACSE certifies a candidate has achieved a broad understanding of and competence in implementation, troubleshooting, maintaining and administration across multiple products comprising an Avaya Solution. This Solution Expert Certification represents the highest level credential achievement of Avaya support expertise and experience, truly differentiating best in class engineers. ACSE Certifications are valid for 2 years and are open to all audiences. Certificates and logos will be available. For additional support credential comparative information see Appendix A – AIPS, ASPS, ACIS and ACSS Knowledge and Skills Matrices.
8. Credential Portfolio Overview The Avaya Professional Credential Program is structured to support the Avaya Solution Tracks, enabling individuals to develop a holistic understanding of Avaya product portfolio. The following diagram illustrates Avaya’s Solutions Tracks with available support credentials as of February 1, 2013. Support Credentials by Solution Track As of February 1, 2013
Professional Specialists
Certified Specialists
Implementation
Support
Implementation
Support
Avaya Implementation Professional Specialist (AIPS)
Avaya Support Professional Specialist (ASPS)
Small and Medium Enterprise (SME) Communications
Avaya Certified Implementation Specialist (ACIS)
Avaya Certified Support Specialist (ACSS)
SME Communications (1)
SME Communications (0)
SME Communications (1)
SME Communications (1)
Unified Communications
Unif ied Communications (4)
Unif ied Communications (4)
Unif ied Communications (6)
Unif ied Communications (11)
Contact Center (0)
Contact Center (0)
Contact Center (4)
Contact Center (7)
Networking (1)
Networking (1)
Networking (1)
Networking (4)
Technician
Maintenance Support
Technician
Maintenance Support
Solution Tracks
Contact Center Networking Professional Role
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9. Support Credential Testing Scenarios The diagram below illustrates possible Professional Specialist and Certification credential testing scenarios Example #2
Maintenance & Troubleshooting Test / Exam
Example #3
Administration Test / Exam
Maintenance & Troubleshooting Test / Exam
- ASPS or ACSS - AIPS or ACIS
Example #1
Implementation Test / Exam
Implementation Credential Only No Support Credential Available
Example #4
Implementation Test / Exam
Implementation Test / Exam
Implementation Credential Implementation Credential is a Requirement is a Requirement To Earn Support Credential To Earn Support Credential
Implementation, Maintenance & Troubleshooting Test / Exam Support Credential includes Implementation Requirements
Example 1 –Requires passing: • An Implementation online test or proctored exam • No Support Credential is Available Example 2 –Requires passing: • A Support Maintenance & Troubleshooting online test or proctored exam • A Support Administration online test or proctored exam • An Implementation online test or proctored exam (Holding the Implementation credential) Example 3 –Requires passing: • A single Support Maintenance & Troubleshooting online test or proctored exam • An Implementation online test or proctored exam (Holding the Implementation credential) Example 4 –Requires requires passing: • A single Support credential Implementation & Maintenance online test or proctored exam • The implementation requirements are captured in the one online test or proctored exam. Note: Credential structure examples shown above are for illustrative purposes only. Details on the individual AIPS, ASPS, ACIS and ACSS online tests or proctored exams required; including core course curriculum maps are available in Section 12.
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10. Support Credentials Plan-of-Record Following is the status of Avaya Support Credentials as of February 1, 2013. It reflects credential curriculum maps available, under development, planned and/or retiring.
Credential Curriculum Maps Curriculum Maps by Core Courseware Portfolio Small and Medium Enterprise Communications Avaya Small and Medium Enterprise Communications (Avaya IP Office) Unified Communications Avaya Application Enablement Services Avaya Aura® Application Server 5300 R2 Avaya Aura® Application Server 5300 R3 Avaya Modular Messaging with IBM Lotus Domino Message Store Avaya Hospitality Messaging Server 400 Avaya Message Networking Avaya Modular Messaging with Microsoft Exchange Avaya one-X® Speech Avaya Agile Communication Environment™ Avaya Aura® Communication Manager (R5.2.1) Avaya Aura® Conferencing - Standard Edition Avaya Aura® Communication Manager and CM Messaging - Embedded (R6.x) Avaya Aura® Conferencing (R7.x) Avaya Aura® Messaging Avaya Aura® Session Manager and System Manager Avaya B5800 Branch Gateway Avaya CallPilot® Avaya Communication Server 1000 for Avaya Aura® Avaya Modular Messaging with Avaya Message Store Avaya one-X® UC Soft Clients Avaya Session Boarder Controller Enterprise Radvision Scopia® Solution Contact Center Avaya Aura® Contact Center Avaya Aura® Contact Center CCT and Multimedia Avaya Aura® Call Center Elite Avaya Interaction Center Avaya Aura® Contact Recording and Avaya Aura® Quality Monitoring Avaya Aura® Experience Portal with Proactive Outreach Manager Avaya Contact Center Control Manager Avaya Proactive Contact Avaya Workforce Management Networking Avaya Wireless LAN 8100 Avaya Stackable Ethernet Routing Switch and Virtual Services Platform (VSP)
AIPS
ASPS
Available
ACIS
ACSS
Retires 3/31/13
Available
Available Available Available Available Available Available Available Available Available Available Available Available
Available
Available Available
Available Available Available Available Available Available Available Available Available Available
Available Available Available (1) Available
Available Available Available Available Available Available Available
Available Available
Avaya Ethernet Routing Switch Avaya Virtual Services Platform 9000 Avaya VPN Gateway Avaya Virtualization Provisioning Service (VPS)
Available
Available Available Available Available
(1) ACIS is available Avaya Aura® Call Center Elite & Avaya Call Management System
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Please note that as the Avaya Professional Credential Program evolves, information on changes is posted to regular communication platforms (IE: Avaya Learning Center, Avaya Connect Program portal, Avaya Sales portal) and distributed through standard communication channels. Details on individual Support Credential test/exam requirements, including core training course curriculum maps are available in Section 12.
11. Preparing For and Scheduling Avaya Online Tests and
Proctored Exams Preparing for Avaya Support Online Tests and Proctored Exams Log-in to the Avaya Learning Center at www.avaya-learning.com and visit the Avaya Professional Credential Program Landing Page for a complete listing of available credentials, their curriculum maps and all associated training to prepare for Avaya credential online tests or proctored exams. Training is recommended and core training courses are often supplemented as part of a comprehensive study program. Review the credential, online test / proctored exam and all curriculum map training course descriptions to determine the scope of training and experience most appropriate for you to prepare for the online test or proctored exam. Technology Fundamentals Selling, designing, implementing and maintaining Avaya Products / Solutions require a solid understanding of the core technologies upon which they are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA). Access the “Foundational Knowledge” link on the Avaya Professional Credential Program landing page to learn more about these important programs. Taking an Avaya Online Test Avaya online tests are taken via the Avaya Learning Center. Students are required to establish a profile within the Avaya Learning Center prior to registering for an Avaya online test. To register for an Avaya online test, please visit www.avaya-learning.com. Scheduling a Proctored Exam at Pearson VUE Test Centers Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent business partners primarily in the commercial and academic market spaces. Availability of testing centers varies by city/state/geographic region based upon business partner participation in the Pearson VUE testing program.
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As independent business partners, Pearson VUE Test Centers establish their own hours of operation and testing seat capacity. Reservations are accepted on a first come / first serve basis independent of the vendor exam chosen. Test Center, Online or Pearson VUE Call Center reservations all work from the same inventory of available testing sessions. Contacting a Pearson VUE Test Center can provide candidates with the best understanding of what parameters drive a Center’s days / hours of operation; this can be particularly helpful for Testing Centers associated with academic institutions. Pearson VUE encourages candidates to book testing sessions well in advance (2+ months) to help ensure individual requirements can be met. Candidate demand often fluctuates. Visit the Pearson VUE website at www.pearsonvue.com/avaya to see currently available Avaya exams, regional exam pricing and register for a proctored exam session.
12. Support Credential Core Training Course Curriculum
Maps Section 12 Table of Contents Core Training Course Curriculum Maps as of February 1, 2013 Curriculum Maps by Core Courseware Portfolio Small and Medium Enterprise Communications Avaya Small and Medium Enterprise Communications (Avaya IP Office) Unified Communications Avaya Application Enablement Services Avaya Aura® Application Server 5300 R2 Avaya Aura® Application Server 5300 R3 Avaya Modular Messaging with IBM Lotus Domino Message Store Avaya Hospitality Messaging Server 400 Avaya Message Networking Avaya Modular Messaging with Microsoft Exchange Avaya one-X® Speech Avaya Agile Communication Environment™ Avaya Aura® Communication Manager (R5.2.1) Avaya Aura® Conferencing - Standard Edition Avaya Aura® Communication Manager and CM Messaging - Embedded (R6.x) Avaya Aura® Conferencing (R7.x) Avaya Aura® Messaging Avaya Aura® Session Manager and System Manager Avaya B5800 Branch Gateway Avaya CallPilot® Avaya Communication Server 1000 for Avaya Aura® Avaya Modular Messaging with Avaya Message Store Avaya one-X® UC Soft Clients Avaya Session Boarder Controller Enterprise Radvision Scopia® Solution
AIPS
ASPS
Page 14
ACIS
ACSS
Page 14
Page 15
Page 16 Page 16 Page 17 Page 17 Page 18 Page 18 Page 18 Page 18 Page 19 Page 19 Page 19 Page 19
Page 20
Page 22 Page 23
Page 20 Page 21 Page 21 Page 21 Page 22 Page 23 Page 24 Page 24 Page 24 Page 25
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Section 12 Table of Contents Core Training Course Curriculum Maps as of February 1, 2013 Curriculum Maps by Core Courseware Portfolio Contact Center Avaya Aura® Contact Center Avaya Aura® Contact Center CCT and Multimedia Avaya Aura® Call Center Elite Avaya Interaction Center Avaya Aura® Contact Recording and Avaya Aura® Quality Monitoring Avaya Aura® Experience Portal with Proactive Outreach Manager Avaya Contact Center Control Manager Avaya Proactive Contact Avaya Workforce Management Networking Avaya Wireless LAN 8100 Avaya Stackable Ethernet Routing Switch and Virtual Services Platform (VSP)
AIPS
ASPS
ACIS
ACSS
Page 26 Page 27 Page 28 Page 28
Page 27 Page 28 Page 29 Page 29 Page 30 Page 30 Page 31
Page 32 Page 32
Avaya Ethernet Routing Switch Avaya Virtual Services Platform 9000 Avaya VPN Gateway Avaya Virtualization Provisioning Service (VPS)
Page 33
Page 32 Page 33 Page 33 Page 34
Following is a view of the core training course Curriculum Maps for Avaya Support Credentials as of February 1, 2013. For the most current information on the Avaya Support Credential Curriculum Maps including Foundational Knowledge and Supplemental Learning options visit the Avaya Learning Center www.avaya-learning.com. For questions about the Avaya Professional Credential Program and scheduling training please contact the Avaya Learning Helpdesk. •
[email protected] • US Toll Free: 1.800.288.5327
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12.1 Small and Medium Enterprise (SME) Communications AIPS - Avaya IP Office (AIPS - 4000) Avaya Learning Virtual Campus Avaya SMB Implementation Collaborative Learning License (10S00005E) is now offered thru Avaya Learning's Virtual Campus and includes all IP Office Learning Components for Implementation including IP Office Fundamentals. The components include self-directed APIS lecture content, Ask the Mentor sessions, and Instructor Facilitated Lab practices. To prepare for the 4000 Avaya IP Office Basic Implementation Online Test complete one of the following courses: For Avaya Learning Virtual Campus IP Office curriculum take: ALive Engage 10S00005E SMB Implementation Collaborative Learning License
30.00 hours
IP Office Technical Basic Implementation Workshop: V-Classroom 4S00004V IP Office Technical Basic Implementation Workshop
40.00 hours
Online Test
4000
Avaya IP Office Basic Implementation Online Test
1.75 hours
ACIS - SME Communications (ACIS - 6401) Retires March 31, 2013 Avaya Learning Virtual Campus Avaya SMB Implementation Collaborative Learning License (10S00005E) is now offered thru Avaya Learning's Virtual Campus and includes all IP Office Learning Components for Implementation including IP Office Fundamentals. The components include self-directed ACIS lecture content, Ask the Mentor sessions, and Instructor Facilitated Lab practices. To prepare for the 6402 Avaya IP Office Implementation Exam complete one of the following offers: For Avaya Learning Virtual Campus IP Office curriculum take: ALive Engage 10S00005E SMB Implementation Collaborative Learning License
30.00 hours
IP Office Technical Basic Implementation Workshop: V-Classroom 4S00004V IP Office Technical Basic Implementation Workshop
40.00 hours
Exam
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6402
Avaya IP Office Implementation Exam
1.50 hours
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12.1 Small and Medium Enterprise (SME) Communications ACSS - SME Communications (ACSS - 3000) Avaya Learning Virtual Campus Avaya SMB Support Collaborative Learning License (0S00010E) is now offered thru Avaya Learning's Virtual Campus and includes all IP Office Learning Components. The components include IP Office Fundamentals, ACIS and ACSS self-directed lecture content, Ask the Mentor sessions, and Instructor Facilitated Lab practices. Choose one of the following offers to prepare for the ACSS-3000 Exam: To prepare for the 6402 Avaya IP Office Implementation Exam and the 3001 Avaya IP Office Maintenance and Troubleshooting Exam in Avaya Learning Virtual Campus IP Office curriculum take: ALive Engage 0S00010E SMB Support Collaborative Learning License 54.00 hours To prepare for the 3001 Avaya IP Office Maintenance and Troubleshooting exam complete the following course: V-Classroom 5S00004V IP Office Advanced Configuration Application Workshop Exam
15 P a g e
3001 ACSS - Avaya Small and Medium Enterprise (SME) Communications
24.00 hours 1.50 hours
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12.2 Unified Communications AIPS - Application Enablement Services (AES) (AIPS - 4100) To earn the AIPS - Application Enablement Services (AES) credential: Web Classroom V-Classroom
AVA00962WEN Application Enablement Services 4.0 Overview ATI02595IEN Avaya Application Enablement Services Implementation and Administration ATI02595VEN Avaya Application Enablement Services Implementation and Administration
Online Test
ATI02595AEN
Application Enablement Services Implementation and Administration Online Test
2.00 hours 16.00 hours 24.00 hours 0.50 hours
AIPS - Avaya Aura® Application Server 5300 R2 (AIPS - 4101) To earn the AIPS - Avaya Aura® Application Server 5300 R2 credential: Classroom V-Classroom V-Classroom
6524C 6581X 6584X
Avaya Aura AS 5300 Release 2.1 Implementation Avaya Aura AS 5300 Release 2.1 Unified Communications Features and Services Avaya Aura AS 5300 Release 2.1 RTS Unified Communications Features & Services
Online Test Online Test Online Test
6524J 6581J 6584J
Avaya Aura® Application Server 5300 R2.1 – Implementation Avaya Aura® AS 5300 R2.1 UC Features & Services Online test Avaya Aura® AS 5300 R2.1 RTS UC Features & Services Online test
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80.00 hours 32.00 hours 16 .00 hours 1.00 hours 1.00 hours 1.00 hours
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12.2 Unified Communications AIPS - Avaya Aura® Application Server 5300 R3 (AIPS - 4102) To earn the AIPS - Avaya Aura® Application Server 5300 R3 credential: Take these courses to prepare for the Stackable ERS and VSP Maintenance Online Test (7D00087A) Avaya Stackable ERS and VSP Installation, Configuration and Maintenance: Web 7D00080W Avaya Stackable ERS and VSP Product Overview Complete one of the following learning activities V-Classroom 7D00085V Stackable ERS & VSP Installation, Configuration an... Classroom 7D00085I Stackable ERS & VSP Installation, Configuration an...
40.00 hours 40.00 hours
Take these courses to prepare for the Avaya Aura® Application Server 5300 R3 Implementation Online Test (OU00122A) Classroom 0U00120I Avaya Aura® Application Server 5300 R3 Implementation and Commissioning Classroom 0U00121I Avaya Aura® Application Server 5300 R2 to R3 Upgrade V-Classroom 0U00122V Avaya Aura® Application Server 5300 R3 RTS UC Features and Services Delta
80.00 hours 32.00 hours 16.00 hours
Take these courses to prepare for the Avaya Aura® AS 5300 R2.1 RTS UC Features and Services Online Test (6584J) V-Classroom 6584X Avaya Aura AS 5300 Release 2.1 RTS Unified Communications Features & Services
16.00 hours
Take these courses to prepare for the Avaya Aura® AS 5300 R 2.1 Configuration, Administration and Maintenance Online Test (6585J) V-Classroom 6585X Avaya Aura AS 5300 Release 2.1 Configuration, Administration and Maintenance
40.00 hours
Take these online tests to earn the credential PA - Implement: Avaya Aura® Application Server 5300 R3 Online Test 0U00122A Avaya Aura® Application Server 5300 R3 Implementation Online Test Online Test 6584J Avaya Aura® AS 5300 R2.1 RTS UC Features & Services Online Test Online Test 6585J Avaya AuraTM AS 5300 R2.1 Configuration, Administration, and Maintenance Online Test Online Test 7D00087A Stackable ERS & VSP Maintenance Online Test
6.00 hours
1.50 hours 1.00 hour 1.00 hour 1.00 hour
AIPS - Avaya Modular Messaging with IBM Lotus Domino Message Store (AIPS - 4200) To earn the AIPS - Avaya Modular Messaging with IBM Lotus Domino Message Store credential: Classroom Classroom
AVA00909H00 1M00100I
Modular Messaging 3.1 Implementation for IBM Lotus Domino Avaya Modular Messaging Caller Applications
Online Test Online Test
AVA00909AEN 1M00100A
Modular Messaging 3.1 Implementation for IBM Lotus Domino Message Store Online Test Avaya Modular Messaging Caller Applications Online Test
17 P a g e
24.00 hours 16.00 hours 0.50 hours 0.50 hours
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12.2 Unified Communications ASPS - Avaya Hospitality Messaging Server 400 (ASPS – 5203) To earn the ASPS - Avaya Hospitality Messaging Server 400 credential: Web
0M00135O
Hospitality Messaging Server 400 Implementation, Administration, and Maintenance
5.00 hours
Online Test
0M00135A
Hospitality Messaging Server 400 Implementation, Administration, and Maintenance Online Test
1.00 hour
ASPS - Avaya Message Networking (ASPS - 5200) To earn the ASPS - Avaya Message Networking credential: Classroom
ATI02046IEN
Avaya Messaging Networking Implementation
Online Test
ATI02046AEN
Avaya Message Networking Implementation and Maintenance Online test
16.00 hours 1.00 hour
ASPS - Avaya Modular Messaging with Microsoft Exchange (ASPS - 5201) To earn the ASPS - Avaya Modular Messaging with Microsoft Exchange credential: Web Classroom Assessment
AVA01096WEN Avaya Modular Messaging 4.0 Administration for Microsoft Exchange AVA01097H00 Avaya Modular Messaging 4.0 Implementation for Microsoft Exchange AVA01097AEN Avaya Modular Messaging 4.0 Implementation for Microsoft Exchange Assessment
Online Test
5201
4.00 hours 24.00 hours 1.00 hour
Avaya Modular Messaging for Microsoft Exchange Implementation and Maintenance Online Test
1.50 hours
ASPS - Avaya one-X® Speech (ASPS - 5202) To earn the ASPS - Avaya one-X® Speech credential Classroom
ATI02056IEN
one-X Speech Implementation
Online Test
ATI02056AEN
Avaya one-X® Speech Implementation and Maintenance Online Test
16.00 hours 1.00 hours
ACIS - Avaya Agile Communication Environment™ (ACIS - 6007) To earn the 6007 ACIS - Avaya Agile Communication Environment™ Credential: Avaya Agile Communication Environment™ Installation and Administration - Please choose one of the following: Classroom 4U00134I Avaya Agile Communication Environment™ Installation and Administration V-Classroom 4U00134V Avaya Agile Communication Environment™ Installation and Administration Exam
18 P a g e
6007
Avaya Agile Communication Environment™ Implementation Exam
40.00 hours 40.00 hours 1.50 hours
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12.2 Unified Communications ACIS - Avaya Communication Manager (R5.2.1) (ACIS - 6006) Fundamental skills and capabilities to maximize the value of this curriculum and improve preparation for associated exams: Learning Link
Avaya Aura® Fundamental Technology Curriculum
To earn the ACIS 6006- Avaya Aura® Communication Manager and CM Messaging - Embedded (R6.x) credential: Avaya Media Servers and Media Gateways Implementation Workshop - Please choose one of the following: Classroom AVA00838H00 Avaya Media Servers and Media Gateways Implementation Workshop V-Classroom ATC00838VEN Avaya Media Servers and Gateways Implementation Workshop Labs Exam
6006
40.00 hours 40.00 hours
Exam: Avaya Aura Communication Manager (R5.2.1) Implementation Exam
2.00 hours
ACIS - Avaya Aura® Conferencing - Standard Edition (ACIS - 6304) Take this Exam to earn the Avaya Aura® Conferencing - Standard Edition Credential: Exam
6304
Avaya Aura® Conferencing - Standard Edition Implementation Exam
1.75 hours
ACIS - Avaya Aura® Communication Manager and CM Messaging – Embedded (R6.x) (ACIS - 6002) Fundamental skills and capabilities to maximize the value of this curriculum and improve preparation for associated exams: On Demand On Demand Online Test
1A00232E 1A00233E 1U00015A
Avaya Aura® Essentials Avaya Aura® Communication Manager Fundamentals Avaya Aura® Fundamental Technology Online Test
5.00 hours 8.00 hours 1.00 hour
To earn the ACIS 6002- Avaya Aura® Communication Manager and CM Messaging - Embedded (R6.x) credential: Avaya Aura® Communication Manager Implementation - Please choose one of the following: Classroom ATI02348IEN Avaya Aura Communication Manager Implementation V-Classroom ATI02348VEN Avaya Aura Communication Manager Implementation
40.00 hours 40.00 hours
V-Classroom
ATI01731VEN
Avaya Aura® Communication Manager Messaging Embedded Implementation
16.00 hours
Exam
6002
Avaya Aura® Communication Manager and CM Messaging (6.0) Implementation Exam
19 P a g e
2.00 hours
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12.2 Unified Communications ACSS - Avaya Aura® Communication Manager and CM Messaging - Embedded (ACSS – 3100) To earn the ACSS - Avaya Aura® Communication Manager and CM Messaging - Embedded credential: Implementation courses and exams: Learning Link ACIS-6002: ACIS Avaya Aura® Communication Manager and CM Messaging - Embedded (6.X) Exam
6002
Avaya Aura Communication Manager and CM Messaging
2.00 hours
Administration courses and exams: Classroom 5U00041I Avaya Aura® Communication Manager Administration Exam
3100
40.00 hours
Avaya Aura® Communication Manager Administration Exam
1.50 hours
Maintenance and Troubleshooting courses and exams: Classroom 5U00040I Avaya Aura Communication Manager Maintenance and Troubleshooting
40.00 hours
Avaya Aura Communication Manager Messaging Embedded, Administration, Maintenance and Troubleshooting Please choose one of the following: Classroom 5M00050I Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance and Troubleshooting V-Classroom 5M00050V Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance and Troubleshooting Assessment
5M00050A
Exam
3101
24.00 hours 24.00 hours
Avaya Aura® Communication Manager Messaging Embedded Administration, Maintenance and Troubleshooting Avaya Aura® Communication Manager and CM Messaging
1.00 hour 1.75 hours
ACSS - Avaya Aura® Conferencing (7.x) (ACSS – 3202) To earn the ACSS - Avaya Aura® Conferencing (7.x) credential: V-Classroom
5U00120V
Avaya Aura® Conferencing 7.x Implementation, Maintenance, and Troubleshooting
Exam
3202
Coming soon - Avaya Aura® Conferencing (R7.x) Implementation and Maintenance Exam
20 P a g e
40.00 hours 1.75 hours
February 1, 2013 V1
12.2 Unified Communications ACSS - Avaya Aura® Messaging (ACSS - 3203) To earn the courses the 3203 ACSS - Avaya Aura® Messaging credential: Implementation Course V-Classroom 5C00062V
Avaya Aura Messaging Implementation
24.00 hours
Administration, Maintenance and Troubleshooting Course V-Classroom 5C00063V Avaya Aura Messaging Administration, Maintenance and Troubleshooting Exam
3203
28.00 hours
Avaya Aura® Messaging Implementation and Maintenance Exam
1.75 hours
ACSS - Avaya Aura® Session Manager and System Manager (ACSS - 3101) To earn the ACSS - Avaya Aura® Session Manager and System Manager credential: On Demand
5U00106W
Avaya Aura® System Manager Overview
1.50 hours
On Demand
5U00105W
Avaya Aura® Session Manager Overview
4.00 hours
Please choose either: 1) both virtual Instructor-led courses (5U00095V and 5U00096V) or 2) the Instructor Led course (5U00097I): V-Classroom 5U00095V Avaya Aura® System Manager Implementation, Administration Maintenance and Troubleshooting V-Classroom 5U00096V Avaya Aura® Session Manager Implementation, Administration Maintenance and Troubleshooting Classroom 5U00097I Avaya Aura® Session and System Manager Implementation. Administration Maintenance and Troubleshooting Exam 3102 Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam
16.00 hours 64.00 hours 80.00 hours 1.75 hours
ACSS - Avaya B5800 Branch Gateway (ACSS – 3106) Fundamental skills and capabilities to maximize the value of this curriculum and improve preparation for the associated exams: Learning Link
ACSS - Avaya Aura® Session Manager and System Manager
To earn the ACSS - Avaya B5800 Branch Gateway credential: V-Classroom 5U00005V Avaya B5800 Branch Gateway Implementation and Maintenance Exam
21 P a g e
3106
Avaya B5800 Branch Gateway Implementation and Maintenance Exam
32.00 hours 1.50 hours
February 1, 2013 V1
12.2 Unified Communications ACIS - CallPilot® (ACIS - 6303) To earn the 6303 ACIS -Avaya CallPilot® credential: Classroom
0329C
Avaya CallPilot 5.0 Installation and Configuration
Exam
7303
Avaya CallPilot™ Implementation Exam
40.00 hours 1.50 hours
ACSS - CallPilot® (ACSS - 3205) To earn the 3205 ACSS - Avaya CallPilot® you must also hold the 7303 ACIS - Avaya CallPilot® credential: Implementation course and exams: Learning Link ACIS - Avaya CallPilot® Credential Exam
7303
Avaya CallPilot™ Implementation Exam
1.50 hours
To earn the 3205 ACSS - Avaya CallPilot® credential: Administration Course and Exam Classroom 0327C Avaya CallPilot 5.0 System Administration and Applications Exam
22 P a g e
7304
Avaya CallPilot® Maintenance Exam
40.00 hours 1.50 hours
February 1, 2013 V1
12.2 Unified Communications ACIS – Avaya Communications Server 1000 for Avaya Aura® (ACIS - 6005) To earn the courses the 7003 ACIS - Avaya Communication Server 1000 for Avaya Aura® credential: Option 1: Take these courses if you are new to this product: Web 6374W Avaya Communication Server 1000 UCM Architecture Fundamentals
8.00 hours
Choose one of these two: V-Classroom 0200F Classroom 0200C
Meridian 1 and Communication Server 1000 7.0 Familiarization Meridian 1 and Avaya CS 1000 7.5 Familiarization
16.00 hours 16.00 hours
Choose one of these two: V-Classroom 6351X Classroom 6351C
Avaya Communication Server (CS) 1000 7.5 System Administration & Management Avaya Communication Server 1000 7.5 System Administration & Management
24.00 hours 24.00 hours
Classroom
Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade
40.00 hours
6376C
Option 2: Take this course if you have had previous training or knowledge up to Release 6.0: Classroom 9U00166I CS 1000 Upgrade and Avaya Aura Integration Boot Camp
40.00 hours
Option 3: Take this course if you have had previous training or knowledge up to Release 7.0: V-Classroom 6380F What’s New with Avaya Communication Server 1000 Release 7.5
8.00 hours
Exam
1.50 hours
7003
Avaya Communication Server 1000 for Avaya Aura® Implementation Exam
ACSS - Avaya Communications Server 1000 for Avaya Aura® (ACSS - 3105) To earn the 7003 ACIS - Avaya Communication Server 1000 for Avaya Aura® credential: Learning Link Exam
7003
ACIS - Avaya Communication Server 1000 for Avaya Aura® Implementation Credential Avaya Communication Server 1000 for Avaya Aura® Implementation Exam
1.50 hours
To earn the 3105 ACSS - Avaya Communication Server 1000 for Avaya Aura® credential: Maintenance Courses: Option 1: Take these courses if you are new to this product: Classroom 0956C Avaya Communication Server 1000 IP BARS/NARS Classroom 0781C Avaya CS 1000 7.5 Dialing Plan Design and IP Peer Networking
40.00 hours 40.00 hours
Option 2: Take this course if you have had previous training or knowledge up to Release 6.0 and 7.0: Classroom 9U00166I CS 1000 Upgrade and Avaya Aura Integration Boot Camp
40.00 hours
Exam
23 P a g e
7004
Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam
1.75 hours
February 1, 2013 V1
12.2 Unified Communications ACSS - Avaya Modular Messaging with Avaya Message Store (ACSS - 3200) To earn the 3200 ACSS -Avaya Aura® Messaging credential: Implementation Courses and Exams: Classroom ATI01139IEN Avaya Modular Messaging Implementation for Avaya Message Store Assessment ATI01139AEN Avaya Modular Messaging Implementation for Avaya Message Store Assessment Classroom ATI01140IEN Avaya Modular Messaging Single Server Implementation Assessment ATI01140AEN Avaya Modular Messaging Single Server Implementation Assessment
24.00 hours 0.50 hours 8.00 hours 0.50 hours
Administration Course and Exam: Classroom 1M00101I Avaya Modular Messaging MSS Administration Assessment 1M00101A Avaya Modular Messaging MMS Administration Assessment
24.00 hours 1.00 hour
Exam
3200
Avaya Modular Messaging with Avaya Message Store Implementation and Maintenance Exam
1.75 hours
ACSS - Avaya one-X® UC Soft Clients (ACSS-3104) To earn the ACSS - Avaya one-X® UC Soft Clients credential: Web Web
4U00022W Web Based Course: one-X® Communicator Basic Feature Set Implementation ATC00386WEN Avaya one-X Mobile - Extension To Cellular
Please choose either 1) Virtual Instructor-led course (5U00070V) or 2) Instructor-led (5U00070I): V-Classroom 5U00070V Avaya one-X® Client Enablement Services Implementation and Maintenance Classroom 5U00070I Avaya one-X® Client Enablement Services Implementation and Maintenance Exam
3104
Avaya one-X® UC Soft Clients Implementation and Maintenance Exam
4.00 hours 2.00 hours
40.00 hours 40.00 hours 1.75 hours
ACSS - Avaya Session Border Controller Enterprise (ACSS-3107) To earn the ACSS - Avaya Session Border Controller Enterprise credential: V-Classroom
5U00015V
Avaya Session Border Controller Enterprise Implementation and Maintenance
Exam
3107
Avaya Session Border Controller Enterprise Implementation and Maintenance Exam
24 P a g e
24.00 hours 1.50 hours
February 1, 2013 V1
12.2 Unified Communications ACSS - Radvision Scopia® Solution (ACSS - 3103) To earn the ACSS - Radvision Scopia Solution credential: Classroom
0U00430I
Radvision Scopia® Solution for Video Communications
Exam
3103
Coming Soon: 3103 - Radvision Scopia® Solution for Video Communications Exam
25 P a g e
40.00 hours 1.25 hours
February 1, 2013 V1
12.3 Contact Center ACIS - Avaya Aura® Contact Center (ACIS - 6202) To earn 6202 ACIS - Avaya Aura® Contact Center Implementation credential: Avaya Aura® Contact Center Implementation credential - Please choose one of the following courses and the related assessment test. Web 3615W Configure Avaya Communication Server 1000 for Avaya Aura® Contact Center Assessment 3615J Configure Avaya Communication Server 1000 for Avaya Aura® Contact Center Assessment Web Assessment
3616W 3616J
Configure Avaya Aura® Communication Manager for Avaya Aura® Contact Center Configure Avaya Aura™ Communication Manager for Avaya Aura® Contact Center Assessment
Avaya Aura® Contact Center Implementation - Please choose one of the following: Classroom 3608C Avaya Aura Contact Center Installation and Commissioning Classroom 3621C Avaya Aura Contact Center Installation, Configuration and Scripting Essentials Exam
26 P a g e
6202
Avaya Aura® Contact Center Implementation Exam
3.50 hours 0.50 hours 3.50 hours 0.50 hours
40.00 hours 80.00 hours 1.50 hours
February 1, 2013 V1
12.3 Contact Center ACSS - Avaya Aura® Contact Center (ACSS 3300) To earn the 3300 ACSS - Avaya Aura® Contact Center credential, take the te following courses and exams: Maintenance and Troubleshooting courses and exam: Avaya Aura® Contact Center - Please choose the 5C00012I OR the 5C00010I and 5C00011I courses Classroom 5C00012I Avaya Aura® Contact Center Maintenance and Troubleshooting Boot Camp OR Classroom 5C00010I Avaya Aura Contact Center Maintenance Classroom 5C00011I Avaya Aura Contact Center Troubleshooting Exam
3301
Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
Administration courses and exams: Avaya Aura® Contact Center - Please choose the 3609C or the 3609X and the 3610C, OR the 3621C course Classroom 3609C Avaya Aura Contact Center Administration OR V-Classroom 3609X Avaya Aura® Contact Center Administration Classroom 3610C Avaya Aura® Contact Center - Orchestration Designer Scripting OR Classroom 3621C Avaya Aura Contact Center Installation, Configuration and Scripting Essentials Exam
3300
Avaya Aura® Contact Center Administration Exam
40.00 hours 32.00 hours 32.00 hours 1.75 hours
40.00 hours 40.00 hours 40.00 hours 80.00 hours 1.75 hours
Implementation courses and exams: Learning Link ACIS - Avaya Aura® Contact Center (ACIS - 6202) Exam
6202
Learning Link Exam
Avaya Aura® Contact Center Implementation Exam
1.50 hours
ACIS - Avaya Aura® Contact Center CCT and Multimedia (ACIS - 6209) 6209
Avaya Aura® Contact Center CCT and Multimedia Implementation Exam
1.50 hours
ACIS - Avaya Aura® Contact Center CCT and Multimedia (ACIS - 6209) To earn 6209 ACIS - Avaya Aura® Contact Center CCT and Multimedia Credential Classroom
3608C
Avaya Aura Contact Center Installation and Commissioning
40.00 hours
Classroom
3607C
Avaya Aura Contact Center Multimedia Implementation
24.00 hours
Exam
6209
Avaya Aura® Contact Center CCT and Multimedia Implementation Exam
27 P a g e
1.50 hours
February 1, 2013 V1
12.3 Contact Center ACIS - Avaya Aura® Call Center Elite and Avaya Call Management System (ACIS - 6201) To earn 6201 ACIS - Avaya Aura® Call Center Elite and Avaya Call Management System Implementation Credential: Avaya Aura® Call Center Elite Implementation and Configuration - Please choose one of the following: Classroom 5C00091I Avaya Aura® Call Center Elite Implementation and Configuration V-Classroom 5C00091V Avaya Aura® Call Center Elite Implementation and Configuration
32.00 hours 32.00 hours
Avaya Call Management System Installation and Maintenance - Please choose one of the following: Classroom ATI00685IEN Call Management System Installation & Maintenance V-Classroom ATI00684VEN Call Management System Installation & Maintenance
16.00 hours 16.00 hours
Exam
6201
Avaya CC on Communication Manager and Call Management Implementation Exam
2.00 hours
ACSS - Avaya Aura® Call Center Elite (ACSS - 3304) To earn 3304 ACSS - Avaya Aura® Call Center Elite Implementation Credential, take the following courses and exams: Administration course and exam: Classroom 5U00041I Avaya Aura® Communication Manager Administration Exam
3100
Avaya Aura® Communication Manager Administration Exam
Implementation course and exam: Avaya Aura® Call Center Elite Implementation and Configuration - Please choose one of the following: Classroom 5C00091I Avaya Aura® Call Center Elite Implementation and Configuration V-Classroom 5C00091V Avaya Aura® Call Center Elite Implementation and Configuration Exam
3304
Avaya Aura® Call Center Elite Implementation and Maintenance Exam
40.00 hours 1.50 hours
32.00 hours 32.00 hours 1.75 hours
ACIS - Avaya Interaction Center (ACIS - 6205) To earn the 6205 ACIS - Avaya Interaction Center Credential, take this course: Choose an Instructor-Led or a Virtual Instructor-Led course: Classroom ATA01820IEN IC Planning and Implementation V-Classroom ATA01820VEN IC Planning and Implementation Exam
28 P a g e
6205
Avaya Interaction Center Implementation Exam
40.00 hours 40.00 hours 1.75 hours
February 1, 2013 V1
12.3 Contact Center ACSS - Avaya Contact Recording and Avaya Quality Monitoring (ACSS – 3306) To earn the ACSS - Avaya Contact Recording and Avaya Quality Monitoring credential: Implementation courses and exams: Web 5C00636W Avaya Contact Recording and Avaya Quality Monitoring Administration Classroom 3622C Avaya Contact Recording and Avaya Quality Monitoring Installation and Configuration
6.00 hours 40.00 hours
Administration courses and exams: Classroom 3623C Avaya Contact Recording and Avaya Quality Monitoring Administration
40.00 hours
Maintenance and Troubleshooting courses and exams: Classroom 5C00637I Avaya Contact Recording and Avaya Quality Monitoring Maintenance and Troubleshooting
24.00 hours
Exam
3306
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam
1.50 hours
ACSS - Avaya Aura® Experience Portal with Proactive Outreach Manager (ACSS - 3305) To earn the 3305 ACSS - Avaya Aura® Experience Portal with Proactive Outreach Manager Implementation and Maintenance credential, take these courses: Administration courses: Web 4C00101W Web 4C00074W
Avaya Aura® Experience Portal Administration Avaya Proactive Outreach Manager (POM) Administration and Configuration
4.00 hours 4.00 hours
Implementation courses: Avaya Aura® Experience Portal with Proactive Outreach Manager - Please choose one of the following: Classroom 4C00100I Avaya Aura® Experience Portal Implementation V-Classroom 4C00100V Avaya Aura® Experience Portal Implementation
32.00 hours 32.00 hours
Maintenance and Troubleshooting courses: Avaya Aura® Experience Portal with Proactive Outreach Manager - Please choose one of the following: Classroom 5C00090I Avaya Aura® Experience Portal, Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager Troubleshooting V-Classroom 5C00090V Avaya Aura® Experience Portal, Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager Troubleshooting Exam
29 P a g e
3305
Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
24.00 hours 24.00 hours 1.75 hours
February 1, 2013 V1
12.3 Contact Center ACSS - Avaya Contact Center Control Manager (ACSS - 3302) To earn the ACSS - 3302 Avaya Contact Center Control Manager Credential, take these courses: Implementation courses and exams: Please choose 4C00070V or the 4C00070I course: V-Classroom 4C00070V Avaya Contact Center Control Manager Implementation and Maintenance Classroom 4C00070I Avaya Contact Center Control Manager Implementation and Maintenance
40.00 hours 40.00 hours
Administration courses and exams: V-Classroom 4C00071V Avaya Contact Center Control Manager for Administrators Release 7.0
24.00 hours
Exam
3302
Avaya Contact Center Control Manager Implementation Exam
1.75 hours
ACSS - Avaya Proactive Contact (ACSS - 3303) To earn the 3303 ACSS - Avaya Proactive Contact Implementation and Maintenance credential, take these courses: Implementation, Maintenance, Troubleshooting courses and exam: Avaya Aura® Proactive Contact - Please choose one of the following: Classroom ATA00781IEN Avaya Proactive Contact 5.0 Implementation & Configuration V-Classroom ATA00781VEN Avaya Proactive Contact 5.0 Implementation & Configuration
40.00 hours 40.00 hours
Administration courses and exam: Avaya Aura® Proactive Contact - Please choose one of the following: V-Classroom 4C00072V Avaya Proactive Contact 5.0 Basic System Supervisor Classroom AVA00989H00 Avaya Proactive Contact 5.0 Basic System Supervisor
24.00 hours 24.00 hours
Avaya Aura® Proactive Contact - Please choose one of the following: V-Classroom 4C00073V Avaya Proactive Contact 5.0 Advanced System Supervisor Classroom AVA00990H00 Avaya Proactive Contact 5.0 Advanced System Supervisor
16.00 hours 16.00 hours
Exam
30 P a g e
3303
Avaya Proactive Contact Implementation and Maintenance Exam
1.75 hours
February 1, 2013 V1
12.3 Contact Center ACSS - Avaya Workforce Management (ACSS – 3307) To earn the ACSS- Avaya Workforce Management credential: Implementation and Maintenance courses and exams: Classroom 5C00639I Avaya Workforce Management Implementation & Maintenance Exam
31 P a g e
3307
40.00 hours
Coming Soon - Avaya Workforce Management Implementation and Maintenance Exam
February 1, 2013 V1
12.4 Networking AIPS - Avaya Wireless LAN 8100 (AIPS - 4400) To earn the AIPS - Avaya Wireless LAN 8100 credential: V-Classroom V-Classroom
6769X 4D00045V
Wireless LAN 8100 Implementation & Management Avaya VENA Unified Access Implementation
24.00 Hours 8.00 hours
Online Test
7D00060A
PA Wireless LAN 8100 Implementation Online Test
1.00 hour
ASPS - Avaya Stackable Ethernet Routing Switch and Virtual Services Platform (ASPS – 5400) To earn the ASPS - Avaya Stackable Ethernet Routing Switch and Virtual Services Platform credential: Web
7D00080W
Avaya Stackable ERS and VSP Product Overview
Please choose one of the following courses: V-Classroom 7D00085V Stackable ERS & VSP Installation, Configuration and Maintenance Classroom 7D00085I Stackable ERS & VSP Installation, Configuration and Maintenance Online Test
7D00087A
Stackable ERS & VSP Maintenance Online Test
6.00 hours
40.00 hours 40.00 hours 1.00 hours
ACSS - Avaya Ethernet Routing Switch (ACSS – 3600) To earn the ACSS - Avaya Ethernet Routing Switch credential: Maintenance and Troubleshooting courses and exams: Web 5D00014W ERS 8000 Series Product Overview
6.00 hours
ERS 8000 Series Installation and Configuration - Please choose one of the following: V-Classroom 5D00017V ERS 8800/8600 Installation and Configuration Classroom 5D00017I ERS 8800/8600 Installation and Configuration
40.00 hours 40.00 hours
V-Classroom
16.00 hours
7D00067V
Network Management and Policy Services
ERS 8000 Series Advanced Configuration and Maintenance - Please choose one of the following: V-Classroom 5D00018V ERS 8000 Advanced Configuration and Maintenance Classroom 5D00018I ERS 8000 Advanced Configuration and Maintenance
40.00 hours 40.00 hours
V-Classroom
5D00115V Avaya VENA Enterprise Fabric Implementation
24.00 hours
Exam
3605
32 P a g e
Avaya Ethernet Routing Switch Implementation and Maintenance Exam
1.75 hours
February 1, 2013 V1
12.4 Networking ACIS - Avaya Virtual Services Platform 9000 (ACIS - 6102) To earn the ACIS - Avaya Virtual Services Platform 9000 credential: Choose an Instructor-Led or a Virtual Instructor-Led course: V-Classroom 6782X Avaya Virtual Services Platform 9000 Installation and Configuration Classroom 6782C Avaya Virtual Services Platform 9000 Installation and Configuration Exam
6102
Avaya Virtual Services Platform 9000 Implementation Exam
40.00 hours 40.00 hours 1.50 hours
ACSS - Avaya Virtual Services Platform 9000 (ACSS - 3601) To earn the ACSS - Avaya Virtual Services Platform 9000 credential: Implement courses and exams: Virtual Services Platform 9000 Installation, choose an Instructor-Led or a Virtual Instructor-Led course: V-Classroom 6782X Avaya Virtual Services Platform 9000 Installation and Configuration Classroom 6782C Avaya Virtual Services Platform 9000 Installation and Configuration Exam
6102
Avaya Virtual Services Platform 9000 Implementation Exam
40.00 hours 40.00 hours 1.50 hours
Maintenance and Troubleshooting courses and exams: Virtual Services Platform 9000 Advanced Maintenance, choose an Instructor-Led or a Virtual Instructor-Led course: V-Classroom 6783X Avaya Virtual Services Platform 9000 Advanced Maintenance and Troubleshooting Classroom 6783C Avaya Virtual Services Platform 9000 Advanced Maintenance and Troubleshooting
40.00 hours 40.00 hours
V-Classroom
7D00067V
Network Management and Policy Services
16.00 hours
V-Classroom
5D00115V
Avaya VENA Enterprise Fabric Implementation
24.00 hours
Exam
3601
Avaya Virtual Services Platform 9000 Maintenance and Troubleshooting Exam
1.75 hours
ACSS - Avaya VPN Gateway (ACSS - 3602) To earn the ACSS - Avaya VPN Gateway credential: Avaya VPN Gateway Configuration and Management V-Classroom 7956X Avaya VPN Gateway Configuration and Management Exam
33 P a g e
3602
Avaya VPN Gateway Implementation and Maintenance Exam
40.00 hours 1.50 hours
February 1, 2013 V1
12.4 Networking ACSS - Avaya Virtualization Provisioning Service (VPS) (ACSS - 3603) To earn the ACSS - Avaya Virtualization Provisioning Service (VPS) credential: V-Classroom
7D00066V
Avaya COM and VPS Implementation and Management
Exam
3603
Avaya Virtualization Provisioning Service Implementation and Maintenance Exam
34 P a g e
24.00 hours 1.50 hours
February 1, 2013 V1
Appendix A - AIPS, ASPS, ACIS and ACSS Knowledge and Skills Matrices AIPS / ACIS
ASPS / ACSS
These credentials validate that the candidate has a basic-to-intermediary level of technical proficiency necessary to install and implement Avaya products.
These credentials validate that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya products.
Qualified candidates typically have a minimum of 2 years experience in the relevant technologies and up to 1 year of experience in implementing the Avaya product. The candidate can apply knowledge and skills to: • • • •
Demonstrate knowledge of the preparation required for the implementation Install the product hardware and software Configure the product for hand-off to Day 2 administration Test, validate, and troubleshoot the implementation
Qualified candidates typically have a minimum of 4 years experience in the relevant technologies and up to 2 years experience in supporting the Avaya product. The candidate can apply knowledge and skills to: • • • • • •
Preparing to implement 1. Determine what information needed from an internal or external project kickoff meeting 2. Gather the data needed for the implementation 3. Prepare your laptop with the appropriate access software tool 4. Locate the latest application patch or firmware 5. Locate the appropriate software/operating system for the order 6. Perform any pre‐registration that is necessary 7. Analyze licensing requirements 8. Document the type of phones ordered 9. Insure protocol for phone is supported 10. Determine who is responsible for installation
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Demonstrate product architecture knowledge (components, features and functions) Install the product hardware and software Test, validate, and troubleshoot the implementation Configure the product for hand-off to Day 2 administration Administer, maintain, and troubleshoot intermediate to advanced configurations Interpret and resolve customer technical issues related to the products and components
Product Architecture Evaluate design/configuration implications and issues regarding system configurations: 1. Management element 2. Routing / Traffic / Call flows / Protocols / Quality of Service 3. Impact on services and features Implementation of the product Complete and support Day1 implementation tasks: 1. Demonstrate knowledge of the preparation required for the implementation 2. Install the product hardware and software 3. Configure the product for hand-off to Day 2 administration 4. Test, validate, and troubleshoot the implementation
February 1, 2013 V1
AIPS / ACIS
ASPS / ACSS
Install Hardware and Software 1. Perform an inventory of the equipment 2. Unpack and prepare the equipment 3. Mount product / gateway in a rack (as applicable) 4. Mount product / server in a rack (as applicable) 5. Add memory or other necessary hardware configuration (based on application) 6. Load the appropriate software (bundle, Communication Manager, operating system, and/or application software)
Administration of the product Apply administration as it relates to core components: 1. Use administration user interfaces, tools, and utilities 2. Understand file structure and database 3. Manage user accounts, IDs, and privileges 4. Manage physical and logical devices 5. Manage components (state and status) 6. Collect and manage administrative data 7. Troubleshoot administration issues
Configure the Software/Firmware 1. Configure the product base server via web browser 2. Configure the base server via CLI 3. Load license and authentication files 4. Create the necessary logins 5. Configure the product / gateway 6. Setup remote access into
Maintenance of the product Define maintenance as it applies to the core components: 1. Performance Optimization 2. Security 3. Apply engineering guidelines for tolerances, limits and standards 4. Alarms 5. Upgrades & Migrations 6. Backups & restore 7. MACs
Test and Validate the Implementation 1. Perform application acceptance testing 2. Register the license file for product 3. Test the alarms 4. Demonstrate and perform a backup to an external device with the customer 5. Dialog and document procedures for disaster recovery, administration support and remote support Telephone numbers/URL with customer. 6. Perform a follow up call or email within 5 to 10 days after cutover Diagnose Installation Problems 1. Analyze a hardware installation that fails 2. Analyze a failed software installation 3. Analyze a problem in the hardware, software, endpoints and application configurations.
Troubleshooting the product Apply troubleshooting as it applies to the core components: 1. Use fault‐management user interfaces, tools, and utilities 2. Collect, manage, and analyze fault data 3. Generate and interpret reports and log files 4. Monitor/Interpret status and fault indicators 5. Perform emergency recovery 6. Isolate and troubleshoot faults 7. Clear alarms
(End of document)
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February 1, 2013 V1
