Avaya Modular Messaging with Microsoft Exchange Storage Using Separate Voice and Mailboxes Issue 1.0

Avaya Solution & Interoperability Test Lab Avaya Modular Messaging with Microsoft Exchange Storage Using Separate Voice and E-mail Mailboxes – Issue ...
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Avaya Solution & Interoperability Test Lab

Avaya Modular Messaging with Microsoft Exchange Storage Using Separate Voice and E-mail Mailboxes – Issue 1.0 Abstract These Application Notes describe an example of an Avaya Modular Messaging solution that uses Microsoft Exchange server for the message store with a separate voice mailbox and email mailbox for each user. Possible reasons for having a separate voice mailbox in Microsoft Exchange from the email mailbox include: • Support of separate storage servers for voice and email. • Ease of supporting separate voice and email backup and retention policies • Ease of restricting user capabilities normally associated with email clients (e.g., forwarding voicemails outside of an organization). • Ease of restricting users capabilities normally associated with voicemail access (e.g., listening to emails over a telephone connection). This document also describes some implications for users that result from having separate mailboxes.

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1. Introduction Figure 1 shows the configuration used to test an arrangement where voice messages and email messages are handled by separate Active Directory accounts for the same user.

Avaya S8700 Servers

Avaya Modular Messaging Avaya G650 Messaging Application Server Media Gateway T1/QSIG Microsoft Exchange 2003

.238

.234

.5 (clan) .6 (medpro) 192.40.40.0/24

192.168.80.0/24

Avaya P363TPWR .1 ..237 Microsoft Active Directory/ DNS

192.60.60.0/24

.1

"sam splitter" x4111

.234 Microsoft Exchange 2003

Figure 1: Separate Voice Email Mailbox Modular Messaging Test Configuration The Avaya Modular Messaging Application Server (MAS) interfaces to the telephone users through Avaya Communication Manager and interfaces to the Microsoft Exchange server for message storage. Each user is configured with two accounts in Microsoft Active Directory each with an associated Microsoft Exchange mailbox. One account is used for voice messages and the other for email.

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2. Equipment and Software Validated The following equipment and software were used for the sample configuration provided: Equipment/Application

Version

Avaya Messaging Application Server Dialogic D/480JCT-1T1

3.1 (7.1.383.3)

Avaya Communication Manager/S8700 Server

4.0.1 (R014x.00.1.731.2)

Avaya C363T-PWR Multi-service Communication Switch

4.5.14

Microsoft Office Outlook 2003 on Windows XP Client Microsoft Exchange Server and Active Directory with Domain Controller and Global Catalog on Dell Power Edge 860

(11.8169.9172) SP3 Microsoft Windows XP Professional SP2 Microsoft Exchange Server 2003 SP2 Version 6.5 (Build 7638.2: Service Pack 2) Microsoft Windows 2003 Server SP2

3. Avaya Modular Messaging Configuration This document will not fully describe the Avaya Modular Messaging MAS installation or configuration, but configuration relative to the separate mailbox application will be shown. As stated in the introduction, the Avaya Modular Messaging MAS was installed to use Microsoft Exchange server for message storage. To see which Microsoft Active Directory and Exchange servers a particular Avaya MAS is associated with: Step 1) Log into the MAS server with an account with appropriate privileges. Step 2) From the Start button, select ProgramsÆAvaya Modular MessagingÆVoice Mail

System Configuration.

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As shown below, this configuration has one voicemail domain (“smm”).

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Step 3) Under the VoiceMail domain smm, select Message Application ServersÆMAS1-

SITE1-1ÆMessaging where MAS1-SITE1-1 is the name of the Avaya MAS. The Exchange server and Active Directory server configured for the MAS are shown in the Mail Server Name and Primary Directory Server text boxes, respectively.

Not shown here, but included in the configuration: • • •

Enabled Call Me, Notify Me, Message Waiting Indicator PBXs Avaya G3(QSIG) Audio Encoding G711 mulaw

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4. Microsoft Exchange Configuration Two “Storage Groups” were used for this configuration, as shown in the Exchange System Manager view. The “email” mailbox was placed in the First Storage Group Mailbox Store. The mailbox for voicemail was placed in the Second Storage Group Voice Mailbox Store. The procedures for this are shown later in this document. Alternatively, either type of mailbox could have been placed on another exchange server (e.g., EXCH-SITE2-1), as long as the Modular Messaging MAS “Peer Electronic Mail Server” configuration shown in Section 3 Step 3 was configured for that server.

5. Microsoft Active Directory and Mailbox creation 5.1. “Email Account” The first account created was for email only and is configured in the conventional way, as described in this subsection:

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Step 1) From the Active Directory or Exchange Server, run the Active Directory Users and

Computers Microsoft Management Console Snap in.

Step 2) Select Users and right-click to select NewÆUser. Fill in the form and select Next.

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Step 3) Fill in the next form with the account password and select Next.

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Step 4) Fill in the form. Note that, as stated above, the “email” mailbox is configured for the

First Storage Group Mailbox Store in this example. Select Next.

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Step 5) Review the summary information. Select Finish.

5.2. “Voicemail” Account Configuration In this subsection, the Active Directory account for voicemail is created. This account will have an exchange mailbox created which will store voice messages from the Avaya Modular Messaging System. The procedure is similar to that given in reference [2], Chapter 11 “Subscriber Accounts (Microsoft Exchange 2000/2003)”, subsection Procedure 2 “Creating Voice-Mail-Only Subscriber Accounts”. Step 1)

From the Active Directory or Exchange Server, run the Active Directory Users and Computers Microsoft Management Console Snap-in.

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Step 2)

Select Users and right-click to select NewÆUser. Fill in the form. Choose First name and Last name entries that will make this mailbox easy to find. The User login name is set to the voice mailbox number and the domain is the voicemail domain. Select Next.

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Step 3)

Enter a password for this account. If it is desirable that the user not use email clients to retrieve messages, choose a password that will not be shared with the user. Note that the password for the Telephone User Interface (TUI) is configured separately, later in this procedure. Select Next.

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Step 4) Configure the form as shown below. Note that the Mailbox store in this configuration

is one that has been configured specifically to hold voice mail messages. Optionally, this Mailbox store could be on a separate server (e.g., EXCH-SITE-2). Select Next.

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Step 5) Review the information shown. Then select Finish.

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Step 6) From “Active Directory Users and Computers”, Users folder in the target domain,

select the newly created account and right-click to select Properties. At the General tab, ensure that the Telephone number is set to correspond to the user’s extension and the E-mail is set to correspond to the user’s extension with an @domain suffix.

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Step 7) Under the Member Of tab, ensure that the Domain Users group and any Voicemail

distribution group that applies are included. (Available Voicemail distribution groups are listed in “Active Directory Users and Groups” in the “Octel” folder.)

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Step 8) Select the Account’s Modular Messaging tab. Check the Enable Modular

Messaging checkbox. (It may be necessary to wait a few minutes to allow the servers to update.). Configure the user’s extension in the text boxes as shown and also the TUI password (numbers only, to be used for telephone access to the account).

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Step 9) Select Advanced… and activate features to be activated or configured by the user.

Select OK.

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Step 10) Select User Options and activate or configure features as desired. Select OK.

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Step 11) If the “Notify me” feature is activated, the rule must be modified to send the

notification of a new voice message email to an email address. Otherwise, by default, the notification email would be sent to the user’s “voicemail” mailbox, which would not be useful, generally. To update the notification destination, select the active rule (e.g., “Automatic Notify Me rule”). Select the email destination, which follows the phrase “send an email to” and is by default a “.”. Enter the desired destination (SMTP:[email protected] in this case) and select Apply.

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Step 12) Select the Account tab and verify that the settings are as desired.

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Step 13) To keep the voicemail address from the email address lists, select the Exchange

Advanced tab and select Hide from Exchange address lists. Select OK.

6. Microsoft Outlook This section describes a way to add voice mailbox access to a Microsoft Outlook client. This is an option in addition to Telephone User Interface (TUI) access and Exchange Web Access. Outlook supports access to only one account of type “Exchange” per user profile. In this example, it is assumed that Outlook is configured for email access for that account and that voice mail access is to be added as an account of a different type. Step 1) Select StartÆControl Panel. Select Mail. Select E-mail Accounts…. Select View

or change existing e-mail accounts.

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Step 2) From the E-mail Accounts screen, select Add….

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Step 3) Select IMAP as the Server Type. Select Next.

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Step 4) Complete the Internet E-mail Settings (IMAP). The E-mail Address is the email

address of the voice account. The Incoming mail server and Outgoing mail server are the exchange server that hosts the account. The User Name is the account logon and the Password is the Account password (not the modular messaging TUI password.).

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Step 5) Select More Settings…. The Mail Account is the label for the account and can be

changed to reflect the mailbox contents, as shown. Select OK.

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Step 6) Select Finish.

Step 7) Close the Mail Setup Dialog Box.

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Step 8) Optionally, in Microsoft Outlook, the name of the mailbox can be changed by

selecting the mailbox and right-click Properties. On the properties form, select Advanced.... The Name can be changed to reflect the mailbox contents.

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One Outlook instance can now be used to access both mailboxes.

7. Verification Steps After configuration, follow all the typical procedures for verifying a provisioned Modular Messaging configuration, including: • Call Coverage and pickup scenarios • Message Waiting Indication

8. Test Summary The following are descriptions of tests representative of those run on the configuration: •

Email client access to Voicemail test (Restricted and non-Restricted): o With the voice mail account (“sam splitter 4111”) configured leave voice messages and show that an outlook client can log in and retrieve messages from the account. ƒ Reset the Active Directory Account password to a value that will be unknown to the tester. ƒ Disable Exchange access features. ƒ Allow the change to propagate to the other servers. ƒ Attempt to Log in to that account again with Outlook and verify that the user cannot connect (Outlook can only be used in off-line mode and does not obtain updated information.)

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o Repeat the above procedure with Outlook Web Access (e.g., http://exch-site11/exchange/4111). •

Avaya Modular Messaging Outlook Client and Restricted Outlook client: o These clients do not apply in this configuration (they cannot be used to let an Outlook client that is configured to use the “email mailbox” also open the voicemail mailbox.



Avaya Modular Messaging Web Subscriber Options o Open a browser to http://mas1-site1-1/wso/SubLogin.aspx and verify that the options can be set for the test mailbox (x4111). o Install the Subscriber Options client on a client PC and, with the Outlook client logged to the voice account, verify that the voice account options can be set.



Verify that the following Avaya Modular Messaging features continue to operate: o Call Answer o Message Waiting Indication o Find Me o Message Retrieval o Personal Greetings o Notify Me

9. Conclusion These Application Notes describe the configuration involved in an example where separate email and voicemail accounts and mailboxes are used in a scenario where Microsoft Exchange is used for both email and voicemail storage. This configuration can be used to support voice messaging storage on a Microsoft Exchange server, while keeping the email and voicemail operationally separate.

10. Additional References From support.avaya.com: • •

[1] “Modular Messaging for Microsoft Exchange Release 3.1 Installation and Upgrades” [2] “Modular Messaging Release 3.1 with Microsoft Exchange Messaging Application Server (MAS) Administration Guide”

From www.microsoft.com: •

[3] “Administration Guide for Microsoft Exchange Server 2003”

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©2008 Avaya Inc. All Rights Reserved.

Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations provided in these Application Notes are believed to be accurate and dependable, but are presented without express or implied warranty. Users are responsible for their application of any products specified in these Application Notes. Please e-mail any questions or comments pertaining to these Application Notes along with the full title name and filename, located in the lower right corner, directly to the Avaya Solution & Interoperability Test Lab at [email protected]

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