Auto Sentry flex User Manual—Version 1.1 July 13, 2010

Copyright © 2010 Innovative Control Systems, Inc. Portions of this document may contain information that is ICS proprietary

Auto Sentry flex User Manual—Version 1.1

About the Auto Sentry flex Innovative Control Systems is proud to present the new Auto Sentry flex. It is the latest version of the industry-leading Auto Sentry eXP express pay station. The name, flex, emphasizes versatility in a wide variety of car wash solutions: express lanes, flex serves, express exteriors and in-bays. Some key improvements include the following:

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A redesigned touch-screen area for an easier customer reach and reduced radius of touch during the transaction process. A large, 15-inch, sunlight-readable screen. A customized user interface with redesigned buttons and backgrounds and complimentary promotional videos. An optional built-in site intercom for customer assistance. An optional multi-cassette bill dispenser for up to three denominations. Large capacity bill dispenser cassettes.

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Fujitsu® brand—2,000 used or 2,300 new. De La Rue® / Talaris™ brand—2,600 used or 2,900 new.

Bill acceptor with a 1,000-bill capacity. Up to three coin hoppers in 0.25, 1.00 and token denominations. Bi-directional card reader with high-throughput and fast processing. Rear mounted service-access door to the unit.

Copyright © Innovative Control Systems

July 13, 2010

Auto Sentry flex User Manual—Version 1.1

Information in this manual is subject to change without notice. Companies, names and data used in examples within the manual are fictitious unless otherwise noted. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose without the express written permission of Innovative Control Systems, Inc.

© 2010 Innovative Control Systems, Inc. All rights reserved.

Innovative Control Systems, Inc. 1349 Jacobsburg Road Wind Gap, PA 18091 (610) 881-8120

July 13, 2010

Copyright © Innovative Control Systems

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Auto Sentry flex User Manual—Version 1.1

Table of Contents Chapter 1:

Introduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19 Version Considerations - - - - - - - - - - - - - - - - - - - - - - - - - 19 Related Documents - - - - - - - - - - - - - - - - - - - - - - - - - - - 19 Audience - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19 Operating Requirements - - - - - - - - - - - - - - - - - - - - - - - - - 20 System Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20 Tunnel Controller - - - - - - - - - - - - - - - - - - - - - 20 Tunnel Master Software - - - - - - - - - - - - - - - - - - 20 Virtual Safe Configuration - - - - - - - - - - - - - - - - - - - - - - - - 21 Enabling or Disabling the Virtual Safe - - - - - - - - - - - - 21 Flex-Serve Facilities With the Virtual Safe - - - - - - - - - - 21 Flex-Serve Facilities Without the Virtual Safe - - - - - - - - 22 Auto Sentry flex Hardware Description - - - - - - - - - - - - - - - - - - 23 Touch Screen - - - - - - - - - Single Board Computer (SBC) - - Parallel Input/Output Board (PIO)Bill Acceptor - - - - - - - - - Coin Acceptor - - - - - - - - - Bill Dispenser - - - - - - - - - Coin Hopper - - - - - - - - - Card Reader - - - - - - - - - Printer - - - - - - - - - - - - -

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Operating- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 29 Introducing the Auto Sentry flex Touch-Screen - - - - - - - - - - - - - - 29 About About About About About About About

Touch-Screen Configurations - Custom Graphics - - - - - - Damage Waiver Videos - - - - Welcome Videos- - - - - - - Product Information Clips - - Custom Text Fields - - - - - the Secondary Language Display

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Understanding Purchasing Scenarios - - - - - - - - - - - - - - - - - - - 34 About Purchase Button Combinations - - - Purchasing a Wash with No Extra Services - Purchasing a Wash with an Extra Service - Purchasing a Wash with a Wash Code - - - Paying the Attendant to Purchase a Wash - Purchasing a Wash with a Coupon - - - - - Purchasing a Wash with a Fleet Account Card

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Auto Sentry flex User Manual—Version 1.1 Purchasing a Wash with a Club Card - - - - - - - - - - - - 47 Purchasing a Wash with a Club Tag - - - - - - - - - - - - - 49 Sensing a High Vehicle Profile - - - - - - - - - - - - - - - 51 Understanding Payment Scenarios - - - - - - - - - - - - - - - - - - - - 53 About Credit Card and Gift Card Combinations Cash and Coin Payment Combinations - - - - Dispensing Change - - - - - - - - - - - - - Payment Process Feedback - - - - - - - - - Drive Ahead Screen - - - - - - - - - - - - - About Gift Card Payments - - - - - - - - - - Adding Value to a Gift Card - - - - - - - - - Adding Value to a Gift Card with Bonus Increase Pay Difference - - - - - - - - - - - - - - - About Token Coins and Token Notes - - - - - About Receipt Options - - - - - - - - - - - -

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About Errors and Command Buttons - - - - - - - - - - - - - - - - - - - 66 Card Authorization Failure - - - - - Card Maximum Timeout - - - - - - Card Duplicate Transaction - - - - Wash Code Not Valid - - - - - - - Wash Code Expired - - - - - - - - Credit Due for Wash Payment - - - Credit Due for Cancelling Transaction Unspecified Error - - - - - - - - - Wash Busy - - - - - - - - - - - - Help Button - - - - - - - - - - - Back, Cancel and Replay Buttons - - English and Spanish Buttons - - - - -

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Servicing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 73 Service Unit Features - - - - - - - - - - - - - - - - - - - - - - - - - - 74 Accessing the Service Unit- - - - - - - - - - - - - - - - - - - - - - - - 74 Adding Funds - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 77 Adding Coins or Coin Tokens - - - - - - - - - - - - - - - - 77 Adding Bills - - - - - - - - - - - - - - - - - - - - - - - 78 Verifying Coin Hoppers - - - - - - - - - - - - - - - - - - - - - - - - - 79 Removing Funds - - - - - - - - - - - - - - - - - - - - - - - - - - - - 79 Removing from Bill Dispenser, Bill Acceptor or Coin Acceptor - 80 Removing from Coin Hopper or Coin Token Hopper - - - - - 80 Terminal Operations - - - - - - - - - - - - - - - - - - - - - - - - - - 81 Bump Shift - - - - - - - - - - - - - - - - - - - - - - - - 81 Close Terminal - - - - - - - - - - - - - - - - - - - - - - 82 Open Terminal - - - - - - - - - - - - - - - - - - - - - - 82

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Auto Sentry flex User Manual—Version 1.1 Diagnostics - - - - - - - - - - - - - - - - - - - - - - - - 82 Bill Dispenser Diagnostics and Life History - - - - - - - - - - 84 Exiting the Service Unit Screen - - - - - - - - - - - - - - - 84 Terminal Balances - - - - - - - - - - - - - - - - - - - - - - - - - - - - 84 Cash Management - - - - - - - - - - - - - - - - - - - - - - - - - - - - 87 About Auto Sentry flex Entries in the Cash Management Journal87 Automatically Created Shifts in the Cash Management Journal 88 Manually Created Shifts in the Cash Management Journal - - - 88 Adds in the Cash Management Journal- - - - - - - - - - - - 89 Removes in the Cash Management Journal - - - - - - - - - - 90 Servicing Tips - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 91 Stagger Times for Cash Removal - - - - - - - - - - - - - - 91 Check Balances Periodically - - - - - - - - - - - - - - - - 91 Verify Cash Management Transactions Daily - - - - - - - - - 91

Chapter 4:

Customizing- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 93 Using Custom Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - 93 About Custom Buttons, PLUs and Profiles - - - Sizing Custom Buttons - - - - - - - - - - - - Naming Custom Buttons - - - - - - - - - - - Saving Custom Buttons - - - - - - - - - - - - Enabling Custom Buttons - - - - - - - - - - - Custom Button Layout Examples - - - - - - - Custom Button, Small, 6 or 5 Services - - - - - Custom Button, Medium, 4 Services - - - - - - Custom Button, Large, 3 Services - - - - - - - Custom Button, Extra Large, Two or One Service -

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Using Videos - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 98 About Promotional Clips - - - - - - - - - - Ordering Video Clips - - - - - - - - - - - - Recording Video Clips - - - - - - - - - - - Naming Video Clips - - - - - - - - - - - - Saving Video Clip Files - - - - - - - - - - - Video Clip Specifications - - - - - - - - - - Enabling Video Clip Files for Standard Buttons Enabling Video Clip Files for Custom Buttons- Enabling Welcome Videos and Damage Waivers

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Using Profiles and Profile Times - - - - - - - - - - - - - - - - - - - - 102 About Wash Selections Based on the Day and Time Displaying Days, Evenings and Weekends Profiles Displaying Holiday Profiles - - - - - - - - - - Displaying Busy and Slow Profiles - - - - - - - Displaying Inclement Weather Profiles - - - - Displaying a Twenty-Four Hour Wash Profile - - -

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Auto Sentry flex User Manual—Version 1.1 Displaying Wash Selections Based on Vehicle Class About Wash Selections Based on Transaction Type Displaying Retail Profiles - - - - - - - - - - - Displaying Fleet Profiles - - - - - - - - - - - - Displaying Presell Profiles - - - - - - - - - - - Displaying Paid Profiles - - - - - - - - - - - - Displaying Club Profiles - - - - - - - - - - - - -

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Using Tokens - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 109 Dispensing Tokens as Part of a Promotion - - - - - - - - - -109 Accepting Tokens as Part of a Promotion - - - - - - - - - -112 Registering a Token in the Token Setup Dialog Box- - - - - -114 Using Frequency Promotions - - - - - - - - - - - - - - - - - - - - - 115 About Promotional PLUs and Extra Services - - - - - - - - -117 Redeeming a Presell Ticket - - - - - - - - - - - - - - - -118 Using Wash Club Promotions - - - - - - - - - - - - - - - - - - - - - - 119 Creating a Wash Club - - - - - - - - - - - Creating the PLU for a Wash Club - - - - - Assigning Services to the Club Package - - - Creating, Linking and Enabling the Club Profile Selling a Club Package at the POS - - - - - Redeeming a Club Wash - - - - - - - - - - -

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Using Fundraiser Promotions - - - - - - - - - - - - - - - - - - - - - 126 Enabling the Fundraiser Buttons - - - - - - - - - - Setting Up Fundraiser Coupon Codes - - - - - - - - Setting Up Fundraiser Extra Choices - - - - - - - - Setting Up Fundraisers in the Active Settings Dialog Box Processing a Fundraiser Sale - - - - - - - - - - - - Viewing Reports for Fundraising Purchases - - - - - -

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Using Time-Limited PLUs - - - - - - - - - - - - - - - - - - - - - - - 134

Chapter 5:

Reporting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 137 Reporting on All Devices - - - - - - - - - - - - - - - - - - - - - - - 137 Reporting on a Specific Shift and Device - - - - - - - - - - - - - - - - 137 About the Cash Management Summary Heading - - - - - - - - - - - - - Row Headers and Totals - - - - - - Column Headings - - - - - - - - - Row Headings - - - - - - - - - - Bill Acceptor & Coin Acceptor - - - Bill Dispenser & Coin Hoppers - - - Refund Due and Total Cash - - - - -

Report - - - - - - - - - - - - - - - - - - - - - -

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Reporting Performance Updates via Email or Text Message - - - - - - - 142 Setting Tunnel Master Performance Update Options - - - - -144

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Chapter 6:

Configuring - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 149 Server Configuration- - - - - - - - - - - - - - - - - - - - - - - - - - 149 Profiles - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 151 Creating a New Profile - - - - - - - - - - - - - - - - - - - - - - - - - 151 Adding Extra Services to a Profile - - - - - - - - - - - - - - - - - - - 152 Removing Profiles, Base Washes and Extras - - - - - - - - 153 Profile Times - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 153 About Profile Times Entry Logic- - - - - - - - - - - - - - 155 Adding a New Profile Time - - - - - - - - - - - - - - - - 157 Club Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 158 Linking a Club and a Profile - - - - - - - - - - - - - - - 159 About the Active Settings Dialog Box - - - - - - - - - - - - - - - - - - 159 Using the Active Settings Dialog Box to Select Coupons - - - - - - - - - 160 Assigning Coupons to Profiles - - - - - - - - - - - - - - - 162 Using the Active Settings Dialog Box for Groups and Types - - - - - - - - 165 A Typical Group and Type Example - - - - - - - - - - Creating Groups and Types - - - - - - - - - - - - - - Assigning Groups and Types to PLUs in the Service Table Assigning PLUs with Groups and Types to Profiles- - - - Groups and Types Summary - - - - - - - - - - - - - Setting Groups and Types in the Active Settings Dialog Box

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Auto Sentry Stations - - - - - - - - - - - - - - - - - - - - - - - - - - 172 Auto Auto Auto Auto Auto Auto Auto Auto Auto Auto Auto Auto Auto Auto

Sentry Sentry Sentry Sentry Sentry Sentry Sentry Sentry Sentry Sentry Sentry Sentry Sentry Sentry

Stations, DeviceInt, ComPorts Settings Stations, DeviceInt, Control Settings - Stations, DeviceInt, Debug Settings - Stations, DeviceInt, RFID Settings - - Stations, Touch, Coin Acceptor Settings Stations, Touch, Control Settings - - Stations, Touch, Credit Card Settings Stations, Touch, Debug Settings - - - Stations, Touch, Dispenser Settings - Stations, Touch, Gift Card Settings - Stations, Touch, Hoppers Settings - - Stations, Touch, MainOptions Settings Stations, Touch, Receipt Settings - - Stations, Touch, Shift Settings - - - -

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Auto Sentry Tokens - - - - - - - - - - - - - - - - - - - - - - - - - - 187 About Token Coupons - - - - - - Programming Coupons - - - - - - Enabling Coupons at the Auto Sentry Programming the Bill Acceptor - - -

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Auto Sentry flex User Manual—Version 1.1 Auto Sentry Frequency Promotion - - - - - - - - - - - - - - - - - - - 190 Auto Sentry Tag Read Logs - - - - - - - - - - - - - - - - - - - - - - 192 About Manager Overrides Filter - - - - - - - - - About Filter Conditions- Illustrated Filter ExamplesPurge Records - - - - - -

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Auto Sentry Languages - - - - - - - - - - - - - - - - - - - - - - - - 197 Comments - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 198 Editing Secondary Language Comments - - - - - - - - - - -198 Adding a Record to the Auto Sentry Comments Dialog Box - -199 Fields - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 200 About On-Screen Text vs. Images- - About Default Language Field Settings Editing Language Fields - - - - - - Adding and Deleting Language Fields -

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Auto Sentry Terminal Diagnostics - - - - - - - - - - - - - - - - - - - 205 Graphing Terminal Diagnostics - - - - - - - - - - - - - - -206 Printing Terminal Diagnostics Graph - - - - - - - - - - - -207 Printing Terminal Diagnostics Table - - - - - - - - - - - -208 Auto Sentry POS Gate Controller - - - - - - - - - - - - - - - - - - - - 209 Change History - - - - - - - - - - - - - - - - - - - - - - - - - - - - 220

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Auto Sentry flex User Manual—Version 1.1

List of Tables Table 1:

System Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20

Table 2:

Audio Prompts for Wash Purchase with One Extra Service - - - - - - - - - - - - - - 39

Table 3:

Audio Prompts for Wash Purchase with Wash Code - - - - - - - - - - - - - - - - - 41

Table 4:

Audio Prompts for Wash Purchase with Pay Attendant - - - - - - - - - - - - - - - - 43

Table 5:

Audio Prompts for Purchase with Coupon and No Extra Services - - - - - - - - - - - 45

Table 6:

Audio Prompts for Wash Purchase with a Fleet Account Card - - - - - - - - - - - - - 47

Table 7:

Audio Prompts for Wash Purchase with a Fleet Account Card - - - - - - - - - - - - - 49

Table 8:

Audio Prompts for Wash Purchase with a Club Tag - - - - - - - - - - - - - - - - - - 51

Table 9:

Audio Prompts for Special HVP Wash Purchase - - - - - - - - - - - - - - - - - - - 53

Table 10: Audio Prompts for Add Value to Gift Card- - - - - - - - - - - - - - - - - - - - - - 59 Table 11: Audio Prompts for Add Value to Gift Card with Promotional Increase - - - - - - - - - 62 Table 12: Audio Prompts for Add Value to Gift Card with Promotional Increase - - - - - - - - - 64 Table 13: Audio Prompt for Card Authorization Failure - - - - - - - - - - - - - - - - - - - - 67 Table 14: Audio Prompts for Invalid Wash Code- - - - - - - - - - - - - - - - - - - - - - - - 68 Table 15: Audio Prompts for Expired Wash Code - - - - - - - - - - - - - - - - - - - - - - - 69 Table 16: Audio Prompts for Unspecified Error - - - - - - - - - - - - - - - - - - - - - - - - 71 Table 17: Audio Prompt for Help Button - - - - - - - - - - - - - - - - - - - - - - - - - - - 72 Table 18: Service Unit Screen Icon Descriptions- - - - - - - - - - - - - - - - - - - - - - - - 76 Table 1:

Diagnostics Screen Icon Descriptions - - - - - - - - - - - - - - - - - - - - - - - - 83

Table 2:

Description of Each Area in the Terminal Balances Dialog Box - - - - - - - - - - - - 85

Table 1:

Button Sizes and Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 95

Table 2:

Video and Audio Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 100

Table 3:

Business Considerations for Wash Club Promotion - - - - - - - - - - - - - - - - - - 119

Table 4:

TEXT Server Fields - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 144

Table 5:

Text- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 145

Table 6:

Auto Sentry Server Configuration - - - - - - - - - - - - - - - - - - - - - - - - - 150

Table 7:

Profile Time Fields - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 154

Table 8:

Club Settings Fields - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 158

Table 9:

Auto Sentry Stations, DeviceInt, Comports Settings - - - - - - - - - - - - - - - - - 174

Table 10: Auto Sentry Stations, DeviceInt, Control Settings - - - - - - - - - - - - - - - - - - 174

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Table 11: Auto Sentry Stations, DeviceInt, Debug Settings - - - - - - - - - - - - - - - - - - 175 Table 12: Auto Sentry Stations, DeviceInt, RFID Settings - - - - - - - - - - - - - - - - - - - 176 Table 13: Auto Sentry Stations, Touch, Coin Acceptor Settings - - - - - - - - - - - - - - - - 176 Table 14: Auto Sentry Stations, Touch, Control Settings - - - - - - - - - - - - - - - - - - - 177 Table 15: Auto Sentry Stations, Touch, Credit Card Settings - - - - - - - - - - - - - - - - - 180 Table 16: Auto Sentry Stations, Touch, Debug Settings - - - - - - - - - - - - - - - - - - - - 181 Table 17: Auto Sentry Stations, Touch, Dispenser Settings - - - - - - - - - - - - - - - - - - 182 Table 18: Auto Sentry Stations, Touch, GiftCard Settings- - - - - - - - - - - - - - - - - - - 182 Table 19: Auto Sentry Stations, Touch, Hoppers Settings - - - - - - - - - - - - - - - - - - - 184 Table 20: Auto Sentry Stations, Touch, MainOptions Settings - - - - - - - - - - - - - - - - - 185 Table 21: Auto Sentry Stations, Touch, Receipt Settings - - - - - - - - - - - - - - - - - - - 186 Table 22: Auto Sentry Stations, Touch, Shift Settings - - - - - - - - - - - - - - - - - - - - 187 Table 23: Auto Sentry Tokens - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 188 Table 24: Auto Sentry Frequency Promotion - - - - - - - - - - - - - - - - - - - - - - - - 191 Table 25: Auto Sentry Tag Read Logs - - - - - - - - - - - - - - - - - - - - - - - - - - - - 193 Table 26: Auto Sentry Language Comments - - - - - - - - - - - - - - - - - - - - - - - - - 198 Table 27: Primary and Secondary Language Fields - - - - - - - - - - - - - - - - - - - - - - 203 Table 28: Auto Sentry Terminal Diagnostics - - - - - - - - - - - - - - - - - - - - - - - - - 206 Table 29: Auto Sentry POS Gate Controller - - - - - - - - - - - - - - - - - - - - - - - - - 210 Table 30: Document Change History - - - - - - - - - - - - - - - - - - - - - - - - - - - - 220

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List of Figures Figure 1. Facility with Virtual Safe, Two Setups - - - - - - - - - - - - - - - - - - - - - - - 22 Figure 2. Facility Without Virtual Safe- - - - - - - - - - - - - - - - - - - - - - - - - - - - 23 Figure 3. Touch Screen Example - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 24 Figure 4. SBC - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 24 Figure 5. PIO Board - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25 Figure 6. Bill Acceptor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25 Figure 7. Coin Acceptor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26 Figure 8. Example Standard and Optional Bill Dispensers - - - - - - - - - - - - - - - - - - - 26 Figure 9. Coin Hopper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27 Figure 10. Card Reader - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27 Figure 11. Printer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 28 Figure 12. Standard Welcome Screen, Video to Left - - - - - - - - - - - - - - - - - - - - - - 30 Figure 13. Standard Welcome Screen, Video to Right - - - - - - - - - - - - - - - - - - - - - 30 Figure 14. Welcome Screen, Two-Button Configuration - - - - - - - - - - - - - - - - - - - - 31 Figure 15. Welcome Screen with Custom Graphics - - - - - - - - - - - - - - - - - - - - - - - 31 Figure 16. Example Custom Video - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32 Figure 17. Example Promotional Clips - - - - - - - - - - - - - - - - - - - - - - - - - - - - 33 Figure 18. Example Custom Text Field - - - - - - - - - - - - - - - - - - - - - - - - - - - - 33 Figure 19. Example Spanish Language Interface - - - - - - - - - - - - - - - - - - - - - - - - 34 Figure 20. Example Payment Type Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - 35 Figure 21. Welcome to Select Wash Screen - - - - - - - - - - - - - - - - - - - - - - - - - - 36 Figure 22. Select Wash to Select Extra Service Screen - - - - - - - - - - - - - - - - - - - - - 36 Figure 23. Select Extra Service to Insert Cash or Credit Screen - - - - - - - - - - - - - - - - - 37 Figure 24. Wash Purchase with One Extra Service - - - - - - - - - - - - - - - - - - - - - - - 38 Figure 25. Wash Purchase with Paid Wash Code - - - - - - - - - - - - - - - - - - - - - - - - 40 Figure 26. Wash Purchase with Pay Attendant- - - - - - - - - - - - - - - - - - - - - - - - - 42 Figure 27. Wash Purchase with Coupon and No Extra Services - - - - - - - - - - - - - - - - - 44 Figure 28. Wash Purchase with Fleet Account Card - - - - - - - - - - - - - - - - - - - - - - 46 Figure 29. Wash Purchase and Extra Service with Club Card - - - - - - - - - - - - - - - - - - 48 Figure 30. Wash Purchase with Club Tag - - - - - - - - - - - - - - - - - - - - - - - - - - - 50

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Figure 31. Wash Purchase with Special HVP Button - - - - - - - - - - - - - - - - - - - - - - - 52 Figure 32. Credit Card and Gift Card Payment Combinations - - - - - - - - - - - - - - - - - - 54 Figure 33. Cash Payment Combinations - - - - - - - - - - - - - - - - - - - - - - - - - - - - 55 Figure 34. Dispensing Change- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 55 Figure 35. Insert Cash or Credit Screen, Partial Payment - - - - - - - - - - - - - - - - - - - - 56 Figure 36. Purchase Wash to Drive Ahead Screen - - - - - - - - - - - - - - - - - - - - - - - - 56 Figure 37. Gift Card Add Value Option - - - - - - - - - - - - - - - - - - - - - - - - - - - - 57 Figure 38. Gift Card Add Value Option with Promotional Increase - - - - - - - - - - - - - - - - 60 Figure 39. Pay Difference on Gift Card - - - - - - - - - - - - - - - - - - - - - - - - - - - - 63 Figure 40. Token Payment of $1.00 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 64 Figure 41. Receipt Printing Options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 65 Figure 42. Card Authorization Failure - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 66 Figure 43. Card Maximum Timeout - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 67 Figure 44. Card Duplicate Transaction - - - - - - - - - - - - - - - - - - - - - - - - - - - - 67 Figure 45. Wash Code Not Valid - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 68 Figure 46. Wash Code Expired - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 69 Figure 47. Credit Due for Wash Payment - - - - - - - - - - - - - - - - - - - - - - - - - - - 69 Figure 48. Credit Due for Cancelling Transaction - - - - - - - - - - - - - - - - - - - - - - - - 70 Figure 49. Unspecified Error - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 70 Figure 50. Wash Busy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 71 Figure 51. Help Button- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 71 Figure 52. Back, Cancel and Replay Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - 72 Figure 53. English and Spanish Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - - 72 Figure 54. Service Unit Screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 73 Figure 55. Auto Sentry Cash Management Security Rights - - - - - - - - - - - - - - - - - - - - 74 Figure 56. Service Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 75 Figure 57. Service Unit Screen Icons - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 80 Figure 58. Exit Button on Service Unit Screen - - - - - - - - - - - - - - - - - - - - - - - - - 84 Figure 59. Automatically Created Shift in Cash Management Journal - - - - - - - - - - - - - - - 88 Figure 60. Before a Bump Shift Command - - - - - - - - - - - - - - - - - - - - - - - - - - - 89 Figure 61. After a Bump Shift Command - - - - - - - - - - - - - - - - - - - - - - - - - - - - 89 Figure 62. Two Shifts in Register Reports Screen - - - - - - - - - - - - - - - - - - - - - - - - 89

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Figure 63. Add from Safe to Bill Dispenser - - - - - - - - - - - - - - - - - - - - - - - - - - 90 Figure 64. Remove from Bill Acceptor to Safe - - - - - - - - - - - - - - - - - - - - - - - - - 90 Figure 65. Custom Button Enabled for PLU 21 - - - - - - - - - - - - - - - - - - - - - - - - - 94 Figure 66. Custom Button, Small, 6 or 5 Services - - - - - - - - - - - - - - - - - - - - - - - 97 Figure 67. Custom Button, Medium, 4 Services - - - - - - - - - - - - - - - - - - - - - - - - 97 Figure 68. Custom Button, Large, 3 Services - - - - - - - - - - - - - - - - - - - - - - - - - 98 Figure 69. Custom Button, Extra Large, Two or One Service - - - - - - - - - - - - - - - - - - 98 Figure 70. Example Standard Buttons with Associated Info Buttons - - - - - - - - - - - - - - - 99 Figure 71. Example Video Clip File in AVI Files Directory - - - - - - - - - - - - - - - - - - - - 100 Figure 72. Example PLU with Video Clip Enabled - - - - - - - - - - - - - - - - - - - - - - - 101 Figure 73. Custom Buttons with Video Clips Enabled - - - - - - - - - - - - - - - - - - - - - - 102 Figure 74. Detailed Profile Times Dialog Box - - - - - - - - - - - - - - - - - - - - - - - - - 103 Figure 75. Example Weekday, Weekend and Evenings Profile Times - - - - - - - - - - - - - - - 104 Figure 76. Example Holiday Profile Times- - - - - - - - - - - - - - - - - - - - - - - - - - - 104 Figure 77. Example Slow and Busy Profile Times- - - - - - - - - - - - - - - - - - - - - - - - 105 Figure 78. Example Inclement Weather Profile Times - - - - - - - - - - - - - - - - - - - - -106 Figure 79. Example Twenty-Four Hour Profile Times - - - - - - - - - - - - - - - - - - - - - - 106 Figure 80. Example Twenty-Four Hour Profile Times with HVP Alternatives - - - - - - - - - - - 106 Figure 81. Example Retail Transaction Type - - - - - - - - - - - - - - - - - - - - - - - - - 107 Figure 82. Example Fleet Profile Time - - - - - - - - - - - - - - - - - - - - - - - - - - - - 107 Figure 83. Example Presell Profile Time - - - - - - - - - - - - - - - - - - - - - - - - - - - 108 Figure 84. Example Paid Profile Time - - - - - - - - - - - - - - - - - - - - - - - - - - - - 108 Figure 85. Example Club Profile Time - - - - - - - - - - - - - - - - - - - - - - - - - - - - 109 Figure 86. Coin Hopper with $5.00 Token - - - - - - - - - - - - - - - - - - - - - - - - - - - 110 Figure 87. Example Tokens and Hopper Setup for a PLU - - - - - - - - - - - - - - - - - - - - 111 Figure 88. Take Coin Message - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 112 Figure 89. Stations, Touch, CoinAcceptor Dialog Box for Configuring Tokens - - - - - - - - - - - 113 Figure 90. Wash Paid with 5.00 Token - - - - - - - - - - - - - - - - - - - - - - - - - - - - 114 Figure 91. Token Setup Dialog Box for a Five-Dollar Token Coin- - - - - - - - - - - - - - - - -114 Figure 92. Frequency Promotion Package Example - - - - - - - - - - - - - - - - - - - - - - 115 Figure 93. Free Wash Assigned as Frequency Promotion - - - - - - - - - - - - - - - - - - - - 116 Figure 94. Example Frequent Promotion Receipt with Wash Code - - - - - - - - - - - - - - - - 116

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Figure 95. Promotional PLU Assigned to Extra Service - - - - - - - - - - - - - - - - - - - - 117 Figure 96. Receiving Free Wash PLU - - - - - - - - - - - - - - - - - - - - - - - - - - - - 117 Figure 97. Frequency Promotion Profile and Profile Time - - - - - - - - - - - - - - - - - - - 118 Figure 98. Exterior AS Club PLU 475, Partially Complete - - - - - - - - - - - - - - - - - - - 121 Figure 99. Exterior AS Club PLU 475, Complete - - - - - - - - - - - - - - - - - - - - - - - 122 Figure 100.Example Club Package PLU - - - - - - - - - - - - - - - - - - - - - - - - - - - 123 Figure 101.Example Wash Club Profile- - - - - - - - - - - - - - - - - - - - - - - - - - - - 124 Figure 102.Club and Profile Linked in Club Settings - - - - - - - - - - - - - - - - - - - - - - 124 Figure 103.Club Flush Member Profile Enabled - - - - - - - - - - - - - - - - - - - - - - - - 124 Figure 104.Club Customer Paid and Signed Up - - - - - - - - - - - - - - - - - - - - - - - - 125 Figure 105.Club Member Redeemed Wash, Bought Extra Services - - - - - - - - - - - - - - - 126 Figure 106.Fundraising Button Enabled - - - - - - - - - - - - - - - - - - - - - - - - - - - 128 Figure 107.Example Fundraising Package PLU - - - - - - - - - - - - - - - - - - - - - - - - 129 Figure 108.Extra Donation Fundraiser PLU - - - - - - - - - - - - - - - - - - - - - - - - - - 130 Figure 109.Active Settings Dialog Box with Fundraiser Coupon Codes - - - - - - - - - - - - - - 130 Figure 110.Example Screen Progression for Fundraiser Purchase - - - - - - - - - - - - - - - - 132 Figure 111.Example Fundraising Purchase Receipt - - - - - - - - - - - - - - - - - - - - - - 133 Figure 112.Fundraising Report - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 134 Figure 113.Example Advanced Setup Screen - - - - - - - - - - - - - - - - - - - - - - - - - 135 Figure 114.Profile and Profile Time That Includes a Time-Limited PLU - - - - - - - - - - - - - 135 Figure 115.Example Cash Management Summary Report - - - - - - - - - - - - - - - - - - - 138 Figure 116.Example Total and Non Cash Report Totals - - - - - - - - - - - - - - - - - - - - 139 Figure 117.Example Bill Acceptor and Coin Acceptor Report Totals - - - - - - - - - - - - - - 140 Figure 118.Example Bill Dispenser and Coin Hoppers Report Totals- - - - - - - - - - - - - - - 141 Figure 119.Example Refund Due and Total Cash Report Totals - - - - - - - - - - - - - - - - - 142 Figure 120.Example TEXT Server Program - - - - - - - - - - - - - - - - - - - - - - - - - - 143 Figure 121.Text Messaging Dialog Box - - - - - - - - - - - - - - - - - - - - - - - - - - - - 145 Figure 122.Auto Sentry Menu - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 149 Figure 123.Auto Sentry Server Configuration - - - - - - - - - - - - - - - - - - - - - - - - - 149 Figure 124.Profile with Three Base Services - - - - - - - - - - - - - - - - - - - - - - - - - 152 Figure 125.Example Profile Times- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 154 Figure 126.Timing for the Exterior Club Member Profile- - - - - - - - - - - - - - - - - - - - 158

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Figure 127.Example Club Setting Dialog Box- - - - - - - - - - - - - - - - - - - - - - - - - - 159 Figure 128.Active Settings Dialog Box, Upper and Lower Sections - - - - - - - - - - - - - - - - 160 Figure 129.PLU Parameters for $10.00 Coupon Package - - - - - - - - - - - - - - - - - - - - 161 Figure 130.Coupon as Package - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 162 Figure 131.Active Settings With and Without Assigned Coupons - - - - - - - - - - - - - - - - - 163 Figure 132.Coupon Selection- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -164 Figure 133.Receipt from Coupon Sale- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 164 Figure 134.Shift Report Showing Coupon Wash Package Purchase - - - - - - - - - - - - - - - - 165 Figure 135.Categories Dialog Box- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 167 Figure 136.Example Exterior Services with Group and Type Settings- - - - - - - - - - - - - - - 168 Figure 137.Example Interior Services with Group and Type Settings - - - - - - - - - - - - - - - 168 Figure 138.Extra Services Assigned to Royal Flush Wash - - - - - - - - - - - - - - - - - - 169 Figure 139.Extra Services Assigned to Fabulous Fridays Base Wash - - - - - - - - - - - - - - - 169 Figure 140.Group and Type Areas in Active Settings Dialog Box - - - - - - - - - - - - - - - - - 170 Figure 141.Four Selections for Group and Type Settings - - - - - - - - - - - - - - - - - - - - 171 Figure 142.Two Selections for Group and Type Settings - - - - - - - - - - - - - - - - - - - - 172 Figure 143.Auto Sentry Stations Dialog Box - - - - - - - - - - - - - - - - - - - - - - - - - - 173 Figure 144.Auto Sentry Stations, DeviceInt, ComPorts Settings - - - - - - - - - - - - - - - - - 174 Figure 145.Auto Sentry Stations, DeviceInt, Control Settings - - - - - - - - - - - - - - - - - - 174 Figure 146.Auto Sentry Stations, DeviceInt, Debug Settings - - - - - - - - - - - - - - - - - - - 175 Figure 147.Auto Sentry Stations, DeviceInt, RFID Settings - - - - - - - - - - - - - - - - - - - 175 Figure 148.Auto Sentry Stations, Touch, Coin Acceptor Settings- - - - - - - - - - - - - - - - -176 Figure 149.Auto Sentry Stations, Touch, Control Settings - - - - - - - - - - - - - - - - - - - - 176 Figure 150.Auto Sentry Stations, Touch, Credit Card Settings - - - - - - - - - - - - - - - - - - 179 Figure 151.Auto Sentry Stations, Touch, Debug Settings - - - - - - - - - - - - - - - - - - - - 181 Figure 152.Auto Sentry Stations, Touch, Dispenser Settings- - - - - - - - - - - - - - - - - - - 181 Figure 153.Auto Sentry Stations, Touch, GiftCard Settings - - - - - - - - - - - - - - - - - - -182 Figure 154.Auto Sentry Stations, Touch, Hoppers Settings - - - - - - - - - - - - - - - - - - - 183 Figure 155.Auto Sentry Stations, Touch, MainOptions Settings - - - - - - - - - - - - - - - - - 184 Figure 156.Auto Sentry Stations, Touch, Receipt Settings - - - - - - - - - - - - - - - - - - - 185 Figure 157.Auto Sentry Stations, Touch, Shift Settings - - - - - - - - - - - - - - - - - - - - - 186 Figure 158.Auto Sentry Tokens - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 187

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Figure 159.Standard-Order MEI Car Wash Coupons - - - - - - - - - - - - - - - - - - - - - - 188 Figure 160.Accept Token Notes in Station Settings - - - - - - - - - - - - - - - - - - - - - - 189 Figure 161.Auto Sentry Frequency Promotion - - - - - - - - - - - - - - - - - - - - - - - - 190 Figure 162.Auto Sentry Tag Read Logs - - - - - - - - - - - - - - - - - - - - - - - - - - - - 192 Figure 163.Manager Override Example- - - - - - - - - - - - - - - - - - - - - - - - - - - - 193 Figure 164.Tag Read Log Date Range - - - - - - - - - - - - - - - - - - - - - - - - - - - - 195 Figure 165.Example Filter Table Search Expressions - - - - - - - - - - - - - - - - - - - - - 196 Figure 166.Purge Records Dialog Box - - - - - - - - - - - - - - - - - - - - - - - - - - - - 197 Figure 167.Auto Sentry Description Area in Service Table - - - - - - - - - - - - - - - - - - - 198 Figure 168.Auto Sentry Language Comments - - - - - - - - - - - - - - - - - - - - - - - - - 199 Figure 169.Record Selected to Delete - - - - - - - - - - - - - - - - - - - - - - - - - - - - 200 Figure 170.Retire Record Warning- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 200 Figure 171.Auto Sentry Language Fields - - - - - - - - - - - - - - - - - - - - - - - - - - - 201 Figure 172.Language Fields and Images on Touch Screen - - - - - - - - - - - - - - - - - - - 202 Figure 173.Auto Sentry Terminal Diagnostics - - - - - - - - - - - - - - - - - - - - - - - - - 205 Figure 174.Terminal Diagnostics Graph Menu- - - - - - - - - - - - - - - - - - - - - - - - - 206 Figure 175.Average CPU Temperature Bar Graph - - - - - - - - - - - - - - - - - - - - - - - 207 Figure 176.Example Printed Bar Graph Report - - - - - - - - - - - - - - - - - - - - - - - - 208 Figure 177.Example Terminal Diagnostics Report - - - - - - - - - - - - - - - - - - - - - - - 208 Figure 178.Gate Control Device and Software - - - - - - - - - - - - - - - - - - - - - - - - 209 Figure 179.Auto Sentry POS Gate Controller - - - - - - - - - - - - - - - - - - - - - - - - - 209

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CHAPTER 1:

Introduction

Congratulations, and thank you for purchasing the Auto Sentry flex.

Version Considerations Release 1.1 of this document included content based on the following ICS software versions:

• • • •

Tunnel Master® software version 5.14B2. Touch.exe software version 5.2.8.12. DeviceInt.exe software version 2.4.4.17. AutoSentryServer.exe version 3.1.10.6.

Subsequent updates are summarized in “Change History” on page 220.

Related Documents The following documents are available for further reference:

• • •

Customer Maintenance Procedures 12_21_07.pdf Customer Maintenance Procedures with DeLaRue Feb 08.pdf ICS RFID User Manual 03-19-2008.pdf

Audience This document was written for Auto Sentry flex owners and operators. Some familiarity with Tunnel Master software and Auto Sentry flex operations is assumed.

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Operating Requirements Before you begin, the Auto Sentry flex should be installed and operational. This guide will help you configure the system. Installation instructions are not included. Maintenance instructions are found in separate documents.

System Overview The Auto Sentry flex terminal works together with your tunnel controller and Tunnel Master software. Table 1: System Overview Module

Communication Process

Auto Sentry flex

Sends sales activity information to Tunnel Master software for reporting purposes. Communicates with the tunnel controller to sequence cars from the Auto Sentry flex to the entrance of the car wash tunnel.

Tunnel Controller

Sends wash activity information to Tunnel Master software for reporting purposes.

Tunnel Master

Provides configuration information for both the Auto Sentry flex and the tunnel controller.

Tunnel Controller The tunnel controller is the hardware and software that controls the operation of your car wash tunnel. Once the car reaches the tunnel entrance, the controller takes over from the Auto Sentry flex and sequences the car in the tunnel. The importance of this sequencing is to ensure that the customer is receiving the wash he purchased. Tunnel Master Software Tunnel Master software can operate as a control, configuration and management system, providing sales, marketing, reporting and labor information. Specifically for the Auto Sentry flex, Tunnel Master provides a way to configure options, wash services, promotions and reports. This includes the base wash services to display at the Auto Sentry flex, upgrades (or extra services) to display, payment options accepted, whether or not to accept pre-paid wash tickets, etc. All aspects of the tunnel controller are also configured in Tunnel Master. Mandatory outputs (tunnel equipment that turns on for every car), selective outputs (turns on based on services purchased), start and stop times are examples of some of the tunnel controller data configured within Tunnel Master.

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Introduction

Virtual Safe Configuration You can use the optional virtual safe with the Tunnel Master cash management system.

NOTE: If you are a new customer, you will need to make a choice about whether the virtual safe is enabled or disabled for your site. Speak to your ICS service technician during your installation for more information. The virtual safe is a software-based repository of the reserve cash, coins, checks, token notes and token coins at your site, which are not currently in circulation at each attended and unattended terminal. Enabling or Disabling the Virtual Safe If you are a new ICS customer, then before you begin using your Auto Sentry flex and cash management software, you will decide to enable or disable the virtual safe. In either case, you can use cash management software to monitor the liquidity (cash on hand) at your site across devices.

• •

If you enable the virtual safe, you can monitor total liquidity. If you disable the virtual safe, you cannot monitor total liquidity for all devices. Some additional record keeping will be necessary.

Flex-Serve Facilities With the Virtual Safe If you are a flex-serve facility, you can configure your Auto Sentry flex to use the virtual safe. This is shown in the first half of the diagram below. But the virtual safe can be disabled for the POS and HH device(s) at your site. This is shown in the second half of the diagram below.

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Figure 1. Facility with Virtual Safe, Two Setups

NOTE: If the Auto Sentry flex is configured to use the virtual safe, then you cannot bump a shift at the Auto Sentry flex. Flex-Serve Facilities Without the Virtual Safe Your Auto Sentry flex can be configured to not use the virtual safe at all. If this is your preference, then the virtual safe must also be disabled for the POS and HH device(s) at your site. This is known as the "Bump Shift" option because it gives you the ability to bump, or create a new, shift at the Auto Sentry flex.

•

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This setup is convenient for customers who utilize an armored car company to service the cash at the Auto Sentry flex.

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Auto Sentry flex User Manual—Version 1.1

Introduction

Figure 2. Facility Without Virtual Safe

Auto Sentry flex Hardware Description The Auto Sentry flex is equipped with various hardware and software components you can configure. Touch Screen The Auto Sentry flex touch screen is durable and generally resistant to harsh environments. The entire unit, including the touch screen, has been rated IPX NEMA 4X. The enclosure is constructed for either indoor or outdoor use to provide a degree of protection against falling dirt, rain, sleet, snow, windblown dust, splashing water, and hose-directed water. It will be undamaged by the external formation of ice on the enclosure, and includes protection against corrosion.

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Figure 3. Touch Screen Example

Single Board Computer (SBC) The SBC provides processing and memory for the Auto Sentry flex. Different peripheral devices (e.g., bill dispenser, bill acceptor, etc.) connect to the SBC through various communication ports (COM1, COM2, USB, etc.).

Figure 4. SBC

Parallel Input/Output Board (PIO) Most of the field wiring is terminated on the PIO board.

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Introduction

Figure 5. PIO Board

Bill Acceptor The bill acceptor can accept paper media (i.e., bills or coupon notes). It provides four-way acceptance to allow the bills to be inserted in any direction. The bill acceptor will also accept bills that may be torn, wrinkled, faded, or dirty.

Figure 6. Bill Acceptor

Coin Acceptor The installed coin/token acceptor can be programmed to distinguish and accept up to 6 different coins or tokens. The coin acceptor will have to learn the coins and tokens you are choosing to accept and dispense.

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Figure 7. Coin Acceptor

Bill Dispenser The standard, ATM-grade bill dispenser includes one cassette which can be configured to dispense a denomination of your choosing, typically ones. The optional multi-denomination bill dispenser is expandable to two or three cassette units. It can be programmed to dispense various media (i.e., denominations and token notes). Each cassette is equipped to hold approximately 2,200 (new, U.S.) notes.

Figure 8. Example Standard and Optional Bill Dispensers

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Introduction

Coin Hopper Each coin hopper can dispense approximately 300 coins per minute.One hopper can hold at approximately 600 coins, depending on the coin’s value. Up to three hoppers can be installed.

Figure 9. Coin Hopper

Card Reader The card reader will accept credit, gift and fleet cards. This device includes dual heads to simplify the customer’s transaction by allowing the card to be inserted in multiple directions.

CARD READER

CARD READER

FRONT VIEW

SIDE VIEW

Figure 10. Card Reader

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Printer The installed high-speed printer is designed to provide your customers with a 3-inch wide receipt or ticket, with or without barcodes depending on your configuration preferences. This device has a low power consumption rate and will detect when the printer paper is reaching the end of the roll.

Figure 11. Printer

CHAPTER 2:

Operating

This chapter includes descriptions of the screens presented to a customer, beginning with a basic wash purchase and extra services. It includes an explanation of the on-screen buttons, messages, and graphics used to interact with the terminal. Most of these options can be changed to suit your particular needs and preferences.

Introducing the Auto Sentry flex Touch-Screen The Auto Sentry flex includes two main configurations for the first welcome screen shown to customers:

•

•

Video on left, buttons on right. Standard for Auto Sentry flex. This configuration was found to be more usable. It reduced the radius of interaction between the touch-screen interface and the hardware components. Customers who used the video-on-left interface completed their transactions more quickly. Video on right, buttons on left. Older configuration for Auto Sentry eXP.

For more information on left-right video options, see “Auto Sentry Stations” on page 172.

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VIDEO BOX

PURCHASE BUTTONS

CONTROL BUTTONS STATUS MESSAGE

VIRTUAL RECEIPT

Figure 12. Standard Welcome Screen, Video to Left

VIDEO BOX

PURCHASE BUTTONS

CONTROL BUTTONS STATUS MESSAGE VIRTUAL RECEIPT

Figure 13. Standard Welcome Screen, Video to Right

For more information about enabling left-right video displays, see “Auto Sentry Stations, Touch, MainOptions Settings” on page 184. About Touch-Screen Configurations Touch screens shown in this manual may not appear exactly the same as touch screens displayed on your Auto Sentry flex. The Auto Sentry flex was built to be custom tailored to your car wash requirements. For example, if you do not accept wash codes, then the Enter Wash Code button can be turned off for your Auto Sentry flex.

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Figure 14. Welcome Screen, Two-Button Configuration

About Custom Graphics In addition to your configuration settings, the Auto Sentry flex can be visually customized with your own graphics, including fonts, color schemes, logos and backgrounds. This is similar to the application of a custom skin on popular media players and other software applications. With a fully customized skin, you can use the Auto Sentry flex to build brand recognition.

Figure 15. Welcome Screen with Custom Graphics

Contact ICS for more information about designing custom graphics for your Auto Sentry flex. A separate charge may apply. Custom audio and video prompts are not available at this time.

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About Damage Waiver Videos You can include damage waiver videos on the Auto Sentry flex.

• •

Damage waiver videos inform customers of potential vehicle damage caused by tunnel equipment operations. A Yes button requires customers to provide consent. ICS does not provide standard damage waiver videos. You can record your own damage waiver video, and then enable it at the Auto Sentry flex.

For more information about enabling damage waiver videos, see “Customizing” on page 93. About Welcome Videos You can include welcome videos on the Auto Sentry flex. Welcome videos typically feature a short welcome message before customers interact with the terminal.

Figure 16. Example Custom Video

•

Welcome videos can be produced to market your facility and services. For example, a welcome video might promote your gift cards or club memberships.

About Product Information Clips You can include short informational clips at the Auto Sentry flex. Informational clips typically feature products such as tire shine and sealer wax.

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Figure 17. Example Promotional Clips

•

Customers view clips by pressing the Info button next to the extra service featuring the product.

NOTE: The following clips are available: Rain-X®, tire shine, polish wax, sealer wax and under carriage. These short promotional clips are provided at no charge. Contact ICS for more information.

For more information about enabling product information clips, see “Using Videos” on page 98. About Custom Text Fields You can adjust many of the text fields shown on the Auto Sentry flex touchscreen interface.

Figure 18. Example Custom Text Field

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In the previous example, a standard “Select Wash” heading is normally included at the top of the first screen where a customer chooses his wash. That message can be adjusted to something else, for example, “Today’s Wash Menu.” Many other text fields can be adjusted according to your requirements and preferences.

For more information about configuring text fields, see “Fields” on page 200 About the Secondary Language Display The Auto Sentry flex touch screen interface can be fully translated into Spanish.

Figure 19. Example Spanish Language Interface

You can configure the button text and many other text fields to your own Spanish-language requirements. A standard set of Spanish-language buttons is also included with your Auto Sentry flex.

For more information on setting language options, see “Auto Sentry Languages” on page 197.

Understanding Purchasing Scenarios Before a customer purchases a wash at the Auto Sentry flex, a process to identify the customer must first take place. The Auto Sentry flex must determine various conditions. For example:

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Is this a club customer? Is this a fleet customer?

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• • •

Operating

Is this a high vehicle profile? Is the customer redeeming a presell ticket? Is the customer redeeming a coupon?

Once identified, the Auto Sentry flex can display the correct screens to meet customer requirements. About Purchase Button Combinations You can add or remove the following purchase buttons on your Auto Sentry flex touch screen.

1

2

3

4

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Figure 20. Example Payment Type Buttons

NOTE: Payment buttons shown in figure above also available in Spanish. In the figure above: 1 Buy Wash With Cash Or Card Button. 2 Buy Wash Button. Used if you do not accept credit cards. 3 Wash Code Button. Used to enter a five-digit pre-sell ticket code. 4 Pay Attendant Button. Used to give payment directly to car wash attendant. 5 Enter Coupon Button. Used to enter a three- or four-digit coupon code. Purchasing a Wash with No Extra Services The following examples show a single wash purchase, with no upgrades, paid in cash—the simplest scenario for a customer.

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WELCOME SCREEN

SELECT WASH SCREEN

Figure 21. Welcome to Select Wash Screen

A customer can touch the Buy Wash button on the welcome screen. The Select Wash screen appears. On the Select Wash screen, a customer can choose from up to (i.e., a maximum of) six wash buttons, as shown in the example above. Washes are defined in Tunnel Master Services dialog box.

SELECT WASH SCREEN

SELECT EXTRA SERVICE SCREEN WASH SELECTION SHOWN ON VIRTUAL RECEIPT TOTAL SALE CALCULATED

Figure 22. Select Wash to Select Extra Service Screen

A customer can touch a wash button on the Select Wash screen. The Select Extra Services screen appears. On the Select Extra Services screen, a customer can choose from up to six extra service buttons. Three common examples are shown in the figure above. Extra services are defined in Tunnel Master Services dialog box.

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SELECT EXTRA SERVICE SCREEN

Operating

INSERT CASH OR CREDIT CARD SCREN

Figure 23. Select Extra Service to Insert Cash or Credit Screen

A customer can touch the No Upgrade button on the Select Extra Service screen. The Insert Cash or Credit Card screen appears, where a customer can finalize the transaction by inserting one or more payment methods.

For more information on payment methods, see “Understanding Payment Scenarios” on page 53. Purchasing a Wash with an Extra Service The following example shows a car wash purchase with one extra service.

NOTE: Customers have an opportunity to purchase an extra service offering only once (i.e., the Select Extra Service screen appears only once). To offer customers a choice to purchase more than one extra service, you can create a button containing a combination of two or more extra services.

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2

3

4

Figure 24. Wash Purchase with One Extra Service

In the figure above, the virtual receipt shows basic wash and extra service.

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Table 2: Audio Prompts for Wash Purchase with One Extra Service Screen

Transcription

1

Welcome to the car wash. If you have a valid wash code, please press the button on the screen labeled enter wash code. If you would like to purchase a car wash, please press the button on the screen labeled buy wash. Or insert cash or credit card at any time.

2

Buy wash. Please select a car wash from the list on the left by simply touching that item on the screen.

3

Thank you. Please select an extra service. Or push the no extra service button located at the bottom of the screen.

4

Thank you. Please insert cash or card.

Purchasing a Wash with a Wash Code Wash codes are used for both paid tickets and presell (unpaid) tickets. Paid tickets are the most common usage. For example, a car wash sold at a fuel pump might generate a paid ticket wash code. The customer pays for the wash at the fuel pump and receives a ticket with a five-digit wash code. He then enters the wash code to redeem the wash at the Auto Sentry flex. A presell ticket is not paid. For example, a customer might receive a presell ticket from a greeter using a portable hand-held unit to presell the line. The presell ticket includes a wash code. The customer enters the five-digit wash code to load wash choices he has already selected, and then pays for the wash at the Auto Sentry flex.

NOTE: Presell tickets can also be configured for use with frequency promotions, where a customer is eligible for a discount or a free wash in the future based on the current wash selection.

For more information about frequency promotions, see “Auto Sentry Frequency Promotion” on page 190. A wash code is unique. Once a wash code is redeemed, that wash code is no longer valid. Wash codes are linked to Presell and Paid transaction types in the Tunnel Master Profile Times dialog box.

For more information about enabling profiles and profile times for wash codes, see “Profile Times” on page 153.

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The following example shows a car wash purchased with a paid wash code. 1

3

2

4

Figure 25. Wash Purchase with Paid Wash Code

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In the figure above, the customer arrives with a wash code on a receipt. He touches Enter Wash Code, and then enters the wash five-digit code. The virtual receipt shows an $18.87 upgrade credit. Table 3: Audio Prompts for Wash Purchase with Wash Code Screen

Transcription

1

—

2

Welcome to the car wash. If you have a valid wash code, please press the button on the screen labeled enter wash code. If you would like to purchase a car wash, please press the button on the screen labeled buy wash. Or insert cash or credit card at any time.

3

Enter code. Please enter the five-digit code you received when you purchased your car wash using the numeric keypad on the left. [User input.] One. Seven. Eight. Zero. One.

4

You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then proceed toward the car wash.

Paying the Attendant to Purchase a Wash The following example shows a car wash purchased by paying the car wash attendant.

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Figure 26. Wash Purchase with Pay Attendant

In the figure above, the virtual receipt shows a $0.00 credit for the Pay Attendant selection.

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Table 4: Audio Prompts for Wash Purchase with Pay Attendant Screen

Transcription

1

Welcome to the car wash. If you have a valid wash code, please press the button on the screen labeled enter wash code. If you would like to purchase a car wash, please press the button on the screen labeled buy wash. Or insert cash or credit card at any time.

3

Please take your receipt, wait for the gate to fully open and proceed carefully toward the car wash. The car wash attendant will help you complete your car wash purchase.

Purchasing a Wash with a Coupon Coupons are typically used for promotions offering money off a wash. For example, if a customer arrives at a special time of day when the discount is offered on select washes, then he can enter a coupon code. Coupons can also be used to provide free washes. Unlike wash codes, coupons are not unique. You can set up a coupon code, and then make it active for any customer. The coupon code is good for unlimited redemptions, as long as you have activated it at the Auto Sentry flex terminal. Coupons can be set up in Tunnel Master software as package PLUs, which combine a specific discount with a wash or extra service. Coupons are activated in the Auto Sentry > Active Settings dialog box.

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The following example shows a car wash purchased with a coupon. 1

2

3

Figure 27. Wash Purchase with Coupon and No Extra Services

In the figure above, the customer touches Enter Coupon. He enters a three-digit code. The virtual receipt shows a $2.00 coupon package with a $10.00 total sale.

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Table 5: Audio Prompts for Purchase with Coupon and No Extra Services Screen

Transcription

1

Welcome to the car wash. If you have a valid wash code, please press the button on the screen labeled enter wash code. If you would like to purchase a car wash, please press the button on the screen labeled buy wash. Or insert cash or credit card at any time.

2

Enter coupon. Please enter the numeric code located on your coupon. [User input.] One. Nine. One.

3

Please insert cash or card.

For more information about coupons, see “About the Active Settings Dialog Box” on page 159. Purchasing a Wash with a Fleet Account Card A fleet account is available for customers who want to include multiple vehicles on a single billing account. For example, a state police station can establish a single billing account for the entire fleet of patrol cars. Fleet wash selections are typically restricted to one or two choices. Fleet account cards are commonly issued to authorized users. Those cards contain unique code numbers, which are accepted at the Auto Sentry flex. Fleet accounts cards are optionally secured with a pin number. Fleet accounts are created in Tunnel Master. Accounts are assigned to customers in the Customer dialog box. Fleet account card code numbers are also assigned to customers in the Customer dialog box. Fleet account wash selections are enabled in the Profiles and Profile Times dialog boxes. The following example shows a car wash purchased by a customer using a fleet card, which has been assigned to an approved fleet account recognized by the Auto Sentry flex. In this example, the customer swipes his fleet card, and must then enter a PIN. After the customer touches Buy Wash, he receives no wash selection choices—only the Basic Wash for $5.00. This limitation is configured in the fleet profile. However, fleet accounts do not need to be restricted to a single wash choice. You can offer fleet customers a limited (e.g., one or two) set of choices, or you can offer a full menu selection as it appears for regular, non-fleet customers.

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2

3

4

Figure 28. Wash Purchase with Fleet Account Card

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In the figure above, customer swipes fleet card. A PIN is required. The virtual receipt shows a recognized fleet account. The card processed. A $5.00 basic wash is charged to the fleet account. Table 6: Audio Prompts for Wash Purchase with a Fleet Account Card Screen 1

Transcription Please enter you pin number. [User input. Security beeps, not audio prompts, provide feedback for digits.]

2

Welcome to the car wash. If you have a valid wash code, please press the button on the screen labeled enter wash code. If you would like to purchase a car wash, please press the button on the screen labeled buy wash. Or insert cash or credit card at any time.

3

Buy wash.

4

You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then proceed toward the car wash.

Purchasing a Wash with a Club Card Clubs are available for customers who join pre-paid wash clubs. For example, you might sell a $30.00 per month wash club, entitling members to redeem unlimited basic washes at $5.00 a wash. Or you might entitle club customers to $5.00 off any regular wash choice. Wash club members are commonly issued wash club cards. Wash clubs can also be implemented with the ICS Auto Passport wireless tag system. See “Purchasing a Wash with a Club Tag” on page 49 for more information. Club card memberships are created in Tunnel Master software, and then sold at the point-of-sale cash register. Clubs are linked to profiles in the Auto Sentry Club Settings dialog box. Club profiles are then enabled in the Profile Times dialog box. In the following example, the Basic Club profile offers no wash choices for the customer to select. Instead, the Auto Sentry flex automatically selects the Club Basic Wash for the club customer since it is the only one available in the Basic Club profile. Upgrade selections are made available. The example shows a club member redeeming the Club Basic Wash, and then selecting the $4.00 Shield and Shine upgrade.

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Figure 29. Wash Purchase and Extra Service with Club Card

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In the figure above, the club customer swipes club card. The club name is shown at the top of the screen. The virtual receipt shows a pre-approved club service and a unique club ID number. The club customer selects shield and shine extra service and pays $4.00 cash. Table 7: Audio Prompts for Wash Purchase with a Fleet Account Card Screen

Transcription

1

Welcome to the car wash. If you have a valid wash code, please press the button on the screen labeled enter wash code. If you would like to purchase a car wash, please press the button on the screen labeled buy wash. Or insert cash or credit card at any time.

2

Please select an extra service. Or push the no extra service button located at the bottom of the screen.

3

Thank you. Please insert cash or card. [Customer inserts dollar bills]. To complete your car wash purchase, please insert bills into the acceptor to the right of the screen.

4

You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then proceed toward the car wash.

Purchasing a Wash with a Club Tag Clubs are available for customers who join pre-paid wash clubs. For example, you might sell a $30.00 per month wash club, entitling members to redeem unlimited basic washes at $5.00 a wash. Or you might entitle club customers to $5.00 off any regular wash choice. ICS Auto Passport club accounts, which are implemented with wireless tags affixed to vehicle windshields, require separate hardware and software, including a reader and mounted antennas. Club tag accounts can be sold at the POS cash register. Club tag memberships are created in Tunnel Master software. Clubs are linked to profiles in the Auto Sentry Club Settings dialog box. Club profiles are then enabled in the Profile Times dialog box. The process for redeeming a club wash using a club tag is very similar to the process for redeeming a club wash using a traditional club card. In the following example, the No Limit club offers all six wash choices for the customer to select. Each one is discounted by $5.00 with the sixth choice, Basic Wash, reduced to $0.00. Upgrade selections are made available. The example shows a No Limit club member redeeming the Basic Wash and a $4.00 Shield and Shine upgrade.

NOTE: This example begins with a screen labeled “Please Wait While We Verify Your Membership.” When the ICS Auto Passport system is installed on an Auto Sentry flex lane, then that Auto Sentry flex will always display “Please Wait While We Verify Your Membership.”

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Figure 30. Wash Purchase with Club Tag

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In the figure above, the club customer arrives. The system checks for a tag ID and active membership status. The club name is shown at the top of the screen. The wash choices include a pre-approved service list. The virtual receipt shows a pre-approved club service and a unique club ID number. The club customer selects shield and shine extra service and pays $4.00 cash. Table 8: Audio Prompts for Wash Purchase with a Club Tag Screen

Transcription

1

Welcome to the car wash. Please wait while we verify your membership.

2

Please select a car wash from the list on the left by simply touching that item on the screen. Thank you.

3

Please select an extra service. Or push the no extra service button located at the bottom of the screen.

4

Please insert cash or card. [Customer inserts dollar bills]. To complete your car wash purchase, please insert bills into the acceptor to the right of the screen.

5

You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then proceed toward the car wash.

Sensing a High Vehicle Profile Customers with high vehicle profiles (HVP), such as cargo and conversion vans, can receive a different set of wash choices at the Auto Sentry flex.

NOTE: Separate hardware must be installed to enable the high vehicle profile sensor. Separate HVP PLUs are created in the Services dialog box, and then added to an HVP profile in the Profiles dialog box. HVP profiles are enabled Auto Sentry flex in the Profile Times dialog box. The following example shows a customer selecting from a special list of services for high vehicle profiles. The customer selects the Truck and Van Wash for $20.00.

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Figure 31. Wash Purchase with Special HVP Button

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In the figure above, the customer selects Truck and Van Wash. This is a special button included with the HVP profile. The virtual receipt shows a Truck and Van Wash for $20.00. Table 9: Audio Prompts for Special HVP Wash Purchase Screen

Transcription

1

Welcome to the car wash. If you have a valid wash code, please press the button on the screen labeled enter wash code. If you would like to purchase a car wash, please press the button on the screen labeled buy wash. Or insert cash or credit card at any time. [Customer input.] Buy wash.

2

Please select a car wash from the list on the left by simply touching that item on the screen. [Customer input.] Thank you.

3

Please insert cash or card. [Customer inserts a $20.00 bill.]

4

You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then proceed toward the car wash.

Understanding Payment Scenarios A customer will first select a wash service and an upgrade, as described in the previous section. Next, the customer must select a payment type of either cash or card. Cash payment methods include the following:

• • •

Cash bills Coins Token coins and notes (i.e., MEI® brand coins and coupons)

Card payment methods include the following:

• • •

Credit cards Gift cards Fleet cards

NOTE: The Auto Sentry flex does not accept debit cards since there is no provision for a secure pin pad. About Credit Card and Gift Card Combinations The on-screen credit card and gift card payment options depend on the settings configured in Tunnel Master for your site. For example, if you do not

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accept American Express®, then that card logo can be removed from available payment options. The following figure shows nine possible screens presented to customers who have not yet selected a payment type (i.e., cash or card). Only one of these screens will be implemented for your site, depending upon your ability to accept different payment types. Visa® and MasterCard® are configured as one option (i.e., the Visa-Master field turns on or off both cards at once). Additionally, a generic Please Insert Cash or Card graphic is available showing no card logos.

VISA/MASTERCARD

VISA/MASTERCARD DISCOVER

VISA/MASTERCARD AMERICAN EXPRESS

VISA/MASTERCARD DISCOVER GIFT CARD

VISA/MASTERCARD AMERICAN EXPRESS GIFT CARD

VISA/MASTERCARD AMERICAN EXPRESS DISCOVER

VISA/MASTERCARD GIFT CARD

VISA/MASTERCARD AMERICAN EXPRESS DISCOVER GIFT CARD

NONE

Figure 32. Credit Card and Gift Card Payment Combinations

Cash and Coin Payment Combinations If the customer selects a payment type of cash, then one of the following screens is displayed depending upon whether your Auto Sentry flex accepts bills only, or both bills and coins. A coin-only payment option is not available.

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INSERT CASH ONLY

INSERT BILLS OR COINS

Figure 33. Cash Payment Combinations

NOTE: Once a cash payment type is selected, the transaction must be finalized with cash. The customer cannot split the payment with cash and credit. Dispensing Change If the customer requires change, and the Auto Sentry flex is able to provide the correct amounts, then the following screen is displayed.

Figure 34. Dispensing Change

For more information about the change dispensing error screen, see “Credit Due for Wash Payment” on page 69. Payment Process Feedback As the customer inserts payment, various information points provide feedback on the payment process. The figure below shows a customer paying with cash. The total amount owed is $7.00. The customer has already inserted $5.00. The amount due is $2.00.

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Figure 35. Insert Cash or Credit Screen, Partial Payment

• • •

A status message shows the payment type and amount received. A virtual receipt also shows the payment type and amount received. A balance due message shows amount owed.

Drive Ahead Screen After the customer has inserted the correct cash payment amount, the Drive Ahead screen appears.

Figure 36. Purchase Wash to Drive Ahead Screen

In the figure above:

• •

56

The customer inserted $1.00. The virtual receipt updates the amount received. Balance Due shows $1.00. The customer inserts final $1.00. Status box shows Sale Complete. The receipt is printed. Customer is instructed to drive ahead.

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About Gift Card Payments Gift cards can be used to provide full or partial payment. Split payments are allowed for gift cards. If a customer swipes a gift card and the remaining balance on the gift card is not sufficient to complete the sale, then the option is given to add value to the gift card or to complete the transaction with cash or card. Adding Value to a Gift Card The following example shows a customer selecting the Add Value to Gift Card option. 1

2

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Figure 37. Gift Card Add Value Option

In the figure above, the customer selected a $30.00 Hand Wax Super Wash and paid with a gift card. The card contained a balance of only $20.00, and so the Insufficient Funds screen appeared. The customer

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selected Add Value to Gift Card, and then entered $20.00, which he paid in cash. This left a $10.00 balance on the gift card. + $20.00

Beginning Balance on Gift Card

+ $20.00

Add Value to Gift Card

- $30.00

Cost of Wash

-------+ $10.00

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Ending Balance on Gift Card

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Table 10: Audio Prompts for Add Value to Gift Card Screen 1

Transcription The value on your gift card is less than the total purchase amount. If you would like to add value to your gift card, please press the button on the screen labeled add value to gift card. If you would like to pay the difference with cash or credit card, please press the button on the screen labeled pay difference. [User input. Add value.] Add value.

2

Using the numeric keypad on the screen, please enter the amount you would like to add to your gift card. When you are finished, please press the button on the screen labeled enter. If you make a mistake, please press the button on the screen labeled clear and try again. [User input.] Two. Zero. [User presses Enter.]

3

Please insert cash or card. [Customer inserts a $20.00 bill.]

4

You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then proceed toward the car wash.

Adding Value to a Gift Card with Bonus Increase The following example shows a customer selecting the Add Value to Gift Card option with a percentage bonus increase offered.

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Figure 38. Gift Card Add Value Option with Promotional Increase

In the figure above, the customer selected a $30.00 Hand Wax Super Wash and paid with a gift card. The card contained a balance of only $10.00, as shown in the status box above the virtual receipt. The

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Insufficient Funds screen appeared. The customer selected Add Value to Gift Card, and then entered $20.00, which he paid in cash. A ten percent promotional increase was in effect, which added another $2.00 to the value of the card. The card was processed successfully and charged $30.00. This left a $2.00 balance on the gift card. + $10.00

Beginning Balance on Gift Card

+ $20.00

Add Value to Gift Card

+ $ 2.00

Bonus Promotion of 10%

- $30.00

Cost of Wash

-------+ $ 2.00

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Table 11: Audio Prompts for Add Value to Gift Card with Promotional Increase Screen 1

Transcription The value on your gift card is less than the total purchase amount. If you would like to add value to your gift card, please press the button on the screen labeled add value to gift card. If you would like to pay the difference with cash or credit card, please press the button on the screen labeled pay difference. [User input. Add value.] Add value.

2

Using the numeric keypad on the screen, please enter the amount you would like to add to your gift card. When you are finished, please press the button on the screen labeled enter. Your gift card will increase by the bonus percentage shown at no additional charge. If you make a mistake, please press the button on the screen labeled clear and try again. [User input.] Two. Zero. [User presses Enter.]

3

Please insert cash or card. [Customer inserts a $20.00 bill.]

4

[Card processed for $30.00.]

5

You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then proceed toward the car wash.

Pay Difference The following example shows a customer selecting the Pay Difference option.

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Operating

1

2

3

4

Figure 39. Pay Difference on Gift Card

In the figure above, the customer selected a $30.00 Hand Wax Super Wash and paid with a gift card. The card contained a balance of only $10.00, as shown in the status box above the virtual receipt. The Insufficient Funds screen appeared. The customer selected Pay Difference Cash or Card, and then paid $20.00 in cash. The card was processed successfully and charged $10.00. This left a $0.00 balance on the gift card. + $10.00

Beginning Balance on Gift Card

+ $20.00

Pay Difference in Cash

- $30.00

Cost of Wash

-------+ $0.00

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Ending Balance on Gift Card

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Table 12: Audio Prompts for Add Value to Gift Card with Promotional Increase Screen 1

Transcription The value on your gift card is less than the total purchase amount. If you would like to add value to your gift card, please press the button on the screen labeled add value to gift card. If you would like to pay the difference with cash or credit card, please press the button on the screen labeled pay difference. [User input. Pay difference cash or card.] Pay difference.

2

Please insert cash or card. [Customer inserts a $20.00 bill.]

3

[Card processed for $10.00.]

4

You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then proceed toward the car wash.

About Token Coins and Token Notes Your Auto Sentry flex can be programmed to accept token coins and token notes (i.e., coupons). The following example shows Token $1.00 in the status message box, indicating the customer made a partial payment of $1.00 with a token. You can limit the number and type of tokens accepted per transaction.

Figure 40. Token Payment of $1.00

For more information about configuring token settings, see the following: “Auto Sentry Stations, Touch, Coin Acceptor Settings” on page 176; “Auto Sentry Tokens” on page 187.

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About Receipt Options You can configure your Auto Sentry flex to print a receipt automatically or to prompt a customer to press a button for a receipt. In the following figure:

• •

The first example shows a customer who purchased the $5.00 basic wash with cash. The Print Receipt button is configured to appear since the Auto Sentry flex does not automatically print a receipt. The second example shows the Thank You message, which appears when one or more receipts automatically print after the transaction is finalized.

Figure 41. Receipt Printing Options

For more information, see “Auto Sentry Stations, Touch, Receipt Settings” on page 185.

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About Errors and Command Buttons Various error messages provide instructions to customers when an unexpected condition occurs. Command buttons such as Cancel and Back help customers navigate the touch-screen interface. Card Authorization Failure If a card fails to authorize, an error message is displayed. Customers are given the option to cancel or try again.

Figure 42. Card Authorization Failure

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Table 13: Audio Prompt for Card Authorization Failure Screen 1

Transcription The credit card you provided has failed to authorize. Please check the card and try again.

Card Maximum Timeout If a card reaches the maximum timeout period, the following screen is displayed.

Figure 43. Card Maximum Timeout

Card Duplicate Transaction If a card is used to process a duplicate transaction, the following screen is displayed.

Figure 44. Card Duplicate Transaction

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Wash Code Not Valid The following screen is displayed if a wash code is not valid.

Figure 45. Wash Code Not Valid Table 14: Audio Prompts for Invalid Wash Code Screen 1

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Transcription The wash code you entered is not valid. Please check the code and try again.

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Wash Code Expired The following screen is displayed if a wash code is expired.

Figure 46. Wash Code Expired Table 15: Audio Prompts for Expired Wash Code Screen 1

Transcription The wash code you entered has expired. Please check the code and try again.

Credit Due for Wash Payment The following screen is displayed when a customer overpays for a wash with cash, coin or token and the Auto Sentry flex cannot dispense change.

Figure 47. Credit Due for Wash Payment

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Credit Due for Cancelling Transaction The following screen is displayed when a customer inserts cash, coin or token, and then presses Cancel before finalizing a wash selection.

Figure 48. Credit Due for Cancelling Transaction

Unspecified Error The following screen is displayed when a customer encounters an unspecified error, such as when no services are available in the current Profile Times dialog box.

Figure 49. Unspecified Error

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Table 16: Audio Prompts for Unspecified Error Screen 1

Transcription An error has occurred. Please push cancel and try again.

Wash Busy The following screen is displayed if the wash tunnel is busy and the gate is not raised.

Figure 50. Wash Busy

Help Button The Help button is available for customers who need more information about using the Auto Sentry flex touch-screen interface.

Figure 51. Help Button

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Table 17: Audio Prompt for Help Button Screen 1

Transcription You may press the button below labeled replay to hear the instructions for the screen that you are viewing. Press the button below labeled cancel at any time to go back to the first screen. If you continue to experience difficulty using the automated attendant, please notify the attendant.

Back, Cancel and Replay Buttons The Back, Cancel and Replay buttons are available help customers navigate the Auto Sentry flex touch-screen interface.

Figure 52. Back, Cancel and Replay Buttons

English and Spanish Buttons The English and Spanish buttons are available change the Auto Sentry flex touch-screen interface between English-language and Spanishlanguage.

Figure 53. English and Spanish Buttons

For more information, see “Auto Sentry Languages” on page 197.

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CHAPTER 3:

Servicing

You can use the Service Unit screen to add and remove money from the bill dispenser or coin hoppers; remove money from the bill or coin acceptors; verify the coin hoppers; and access a Diagnostics screen.

Figure 54. Service Unit Screen

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Service Unit Features

• • • • •

Add—Adds bills to the dispenser or coins to the hopper. Remove—Take funds from the unit Verify—Empty selected coin hopper and get a count of coins dispensed. Close Terminal—Close the current terminal upon exiting the Service Unit screen. The unit displays the message Car Wash Is Closed Diagnostics—Offers a receipt printer test and a dispense test for the bill and coin dispensers. Also displays Bill Dispenser Diagnostics and History, as well as a listing of current Software Revisions.

NOTE: Security rights in the Miscellaneous group include Auto Sentry Cash Management. These right must be set to All for users who wish to use the Service Unit screen.

Figure 55. Auto Sentry Cash Management Security Rights

Accessing the Service Unit To access the Service Unit screen for the Auto Sentry flex, first locate one of the service buttons: in either the upper-left chamber or in the lower chamber.

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SERVICE UNIT BUTTON UPPER-LEFT CHAMBER

SERVICE UNIT BUTTON LOWER CHAMBER

Figure 56. Service Buttons

To log in to the Auto Sentry flex, follow these steps: 1 Open the door with a hex key, and then locate the service button. 2 Press and hold the button for a few seconds, and then release. The Service Unit screen appears on the touch screen.

NOTE: If held too long, the service button will reboot the unit. 3 Log in with your four-digit numerical password, and then press Enter. To access the Auto Sentry flex, your user password must be numerical. Alphanumeric passwords are not accepted.

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Table 18: Service Unit Screen Icon Descriptions Bill Dispenser Group. For units that include a multi-denomination dispenser. ▪ Each bill dispenser shows the assigned denomination (e.g., $1.00) and the current amount (e.g., 50) within the dispenser.

Reset Button and Coin Hoppers. ▪ Coin and token hoppers show the assigned denomination (e.g., $1.00) and the current amount (e.g., 50) within the coin hopper. ▪ The Reset button is used to send a reset command to the selected device (e.g., if bill dispenser is jammed).

Reset. Typically used if the bill dispenser is jammed. Also for coin hoppers. ▪ Press the bill dispenser or coin hopper icon. ▪ Press the Reset button. A reset string is sent to the device. Message Sent To Reset… appears in the information box.

Bill Acceptor, Coin Acceptor, Commands. ▪ Bill and coin acceptor shows the total amount (top line) and number (bottom line) of bills and coins received. ▪ Command buttons include Add, Remove, Verify, Start, Stop and Edit.

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Table 18: Service Unit Screen Icon Descriptions (Continued) Close Terminal, Open Terminal. Do this when you need to open or close the Auto Sentry flex. When the terminal is closed, customers cannot purchase washes. ▪ Press Close Terminal. The following message appears: Select device and function to perform. After both are selected, press Start button to begin operation. ▪ Press Exit to display Wash Closed on the touch screen. ▪ Press Open Terminal. The terminal is opened. Diagnostics. For more advanced testing and history information. Bump Shift. Create a new shift for reporting and cash management purposes. Keypad, Enter, Exit and Verification Box. Use the keypad to log in and for numerical input. ▪ Verification amounts appear in the rectangular Verification Box below the Enter and Exit buttons. ▪ Use the Exit button to exit the Service Unit screen.

Adding Funds This section includes instructions for adding funds to the Auto Sentry flex. Adding Coins or Coin Tokens Do this when you need to replenish the coins in an AS terminal. 1 On the Service Unit screen, press a coin or token hopper icon.

2 Press Add, and then press Start. The instruction box displays a message, for example:

▪

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Enter total amount (in dollars) you are adding to Hopper 1. Press the ENTER button when finished.

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3 Enter the dollar amount on the keypad. The amount appears in the keypad display. 4 Press Enter. The dollar amount is confirmed in the verification box.

▪

(Optional) If the amount is incorrect, press Cancel to start over.

5 Press Enter to confirm. The amount is added and the instruction box confirms the transaction. The quantity is displayed on the coin hopper icon. 6 Take the receipt. 7 Slide out the coin hopper drawer. Physically add coins, and then slide the drawer back. Adding Bills Do this when you need to replenish the bills in an Auto Sentry flex bill dispenser.

NOTE: About bill dispenser capacities.

▪ ▪

Fujitsu® brand—2,000 used or 2,300 new. De La Rue® / Talaris™ brand—2,600 used or 2,900 new.

1 On the Service Unit screen, press a bill dispenser icon.

2 Press Add, and then press Start. The instruction box displays the following message:

▪

Enter total amount (in dollars) you are adding to Dispenser 1 (or 2 or 3). Press the ENTER button when finished.

3 Enter the amount on the keypad. The amount appears in the keypad display. 4 Press Enter. The amount is confirmed in the verification box.

▪

(Optional) If the amount is incorrect, press Cancel to start over.

5 Press Enter to confirm. The amount is added and the instruction box confirms the transaction. The quantity is displayed on the bill dispenser icon. 6 Take the receipt.

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7 Slide out the bill dispenser drawer. Physically add bills, and then slide the drawer back.

Verifying Coin Hoppers To audit the coin totals in the Auto Sentry flex for accuracy, the Service Unit provides a Verify function. This function dispenses all of the coins held within a selected hopper, and then returns the total quantity. This total quantity can be used to verify the quantity or dollar-coin amount currently represented in the selected hopper. To verify the contents of a hopper, follow these steps: 1 On the service unit screen, select a coin hopper icon.

2 Have a bag or bucket ready to collect the coins, if necessary. 3 Press Verify, and then press Start. The coin hopper is emptied. 4 Press Stop when coin hopper is empty. 5 If the amount is correct:

▪

Press Stop. Ending Bank Unchanged appears in the instruction box. No receipt is printed.

6 If the amount is not correct:

▪ ▪ ▪ ▪ ▪

Press Edit, and then enter the correct amount. Enter the total number of coins, not the dollar amount. The system will calculate the dollar amount for you. Press Stop to finish. Ending bank has been adjusted by… appears in the instruction box. Take the receipt.

Removing Funds Selecting the Remove command tells the software to zero out the amount (or quantity in the case of tokens) at the selected device. This is recorded in the software. The command does not physically cause bills or coins to be

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dispensed from the device. You must manually remove the bills or coins after completing the Remove command. Removing from Bill Dispenser, Bill Acceptor or Coin Acceptor To remove funds from the bill dispenser, bill acceptor, or coin acceptor, follow these steps: 1 On the Service Unit screen, press an icon.

BILL ACCEPTOR

BILL DISPENSER

COIN ACCEPTOR

Figure 57. Service Unit Screen Icons

2 Press Remove, and then press Start. A message appears in the information box. For example, 600 bills removed from Bill Dispenser. 3 Slide out the bill dispenser, bill acceptor or coin acceptor drawer. Collect the bills or coins, and then slide the drawer back. Removing from Coin Hopper or Coin Token Hopper To remove coins from the coin hopper or coin token hopper, follow these steps: Part One: Verify the Hopper 1 On the service unit screen, select a coin hopper or coin token hopper icon.

2 Have a bag or bucket ready to collect the coins, if necessary. 3 Press Verify, and then press Start. The hopper is emptied. 4 Press Stop when the hopper is empty. 5 Count the number of coins.

•

If the amount is correct:

▪

80

Press Stop. Ending Bank Unchanged appears in the instruction box. No receipt is printed.

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If the amount is not correct:

▪ ▪ ▪ ▪ ▪

Press Edit, and then enter the correct amount. Enter the total number of coins, not the dollar amount. The system will calculate the dollar amount for you. Press Stop to finish. Ending bank has been adjusted by… appears in the instruction box. Take the receipt.

Part Two: Entering the Remove Command 6 Press the same coin hopper or coin token hopper icon you selected in step 1 above.

7 Press Remove, and then press Start. A message appears in the information box. For example, 100 coins removed from Hopper 1 (coin value = $0.25).

Terminal Operations The Auto Sentry flex will automatically close the shift each night at midnight. The Close Terminal button is used when closing the wash at the end of business to prevent customers from attempting to purchase a wash. A message will be displayed on the screen to indicate that the Wash is Closed. Bump Shift If you are using Tunnel Master 5.05 build 4 or later, then you can enable or disable the virtual safe for your Auto Sentry flex. If you disable the virtual safe at your Auto Sentry flex, then you can bump a shift at the Auto Sentry flex. For example, you might service the Auto Sentry flex in the middle of the day by removing all the cash and replacing the bill dispenser with a fresh cassette. At this point, you might want to create a new shift for the Auto Sentry flex. You can use the Bump Shift button at the Auto Sentry flex to create a new shift. To bump a shift, follow these steps:

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1 Log in to the Auto Sentry flex with your four-digit password. 2 Touch Bump Shift. The following message appears: "Attempting to bump shift. . . " "New shift [nnnn] Created Successfully"

You can see the new shift in the Cash Management journal and the register reports screen.

For more information, see “Manually Created Shifts in the Cash Management Journal” on page 88. Close Terminal Select the Close Terminal button or use the override switch if installed at the facility.

Open Terminal Select Open Terminal button or use the override switch if installed at the facility.

Diagnostics The diagnostics screen displays information about the bill dispenser. You can also test the printer and issue a dispense command to the bill dispenser and coin hoppers.

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Table 1: Diagnostics Screen Icon Descriptions Click Test to print a test receipt.

Select the bill dispenser, coin or token hopper, and then press Dispense. A single bill or coin is ejected from the device. This is not recorded in the software. You should replace the bill or coin after it has been dispensed. Click Refresh to redisplay the dispenser diagnostics. This will take another reading of all the sensors and display the health again. Click Exit to leave the diagnostics screen.

Clear Memory. DeLaRue® bill dispensers only. Clears bill calibration settings. Unit will need to be reprogrammed to learn bills. Lock. DeLaRue bill dispensers only. Physically locks the cassette so it cannot be removed.

Version information may include but is not limited to the following application names:

• • • • • •

CAPS.exe. Credit card clearing software. AutoSentryServer.exe. Sever application. ICSAPI.dll. Application programming interface. Touch.exe. Auto Sentry flex touch-screen software. Deviceint.exe. Device interface software. Bill Acceptor. Configured bill acceptor for the Wash Valet.

You can access this information when communicating with ICS support for field upgrades and enhancements.

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Bill Dispenser Diagnostics and Life History Sensor Health, Pot Level (potentiometer) and Legend are displayed for Fujitsu™ brand bill dispensers. Pot Level shows the MDS sensor health. Life History is displayed for both Fujitsu and De La Rue™ brand bill dispensers. Life history shows errors, etc. on the board until it is reset. Exiting the Service Unit Screen Once all maintenance has been completed in the main Service Unit screen or Diagnostics screen, select the Exit button.

Figure 58. Exit Button on Service Unit Screen

Terminal Balances In Tunnel Master, select POS > Terminal Balances to see the Terminal Balances dialog box. The Terminal Balances dialog box shows the total bills, coins and tokens in each Auto Sentry flex terminal. You can also select Safe to view balances in the virtual safe. The numbers are updated in real time as customers make purchases at your Auto Sentry flex. Therefore, you can view the Terminal Balances dialog box to decide whether you should add to or remove the cash in your Auto Sentry flex.

For more information, see “Adding Funds” on page 77 and “Removing Funds” on page 79.

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1

4

2

5 3

6

7 The table below provides descriptions of each numbered area in the figure. Table 2: Description of Each Area in the Terminal Balances Dialog Box Area

1

Description Area 1 of 7: Selection Box. You can select Safe or any Auto Sentry flex terminal. ▪ You cannot view POS machines in this screen. POS balances are not recorded in the Terminal Balances dialog box. You must go to the POS itself to see how much cash is in the drawer.

2

Area 2 of 7: Bill Acceptor/Safe. This shows the denomination (e.g., Twenties), quantity (e.g., 26) and amounts (e.g., $520.00) of bills in the bill acceptor or safe.

3

Area 3 of 7 Coin Acceptor/Safe. This shows the denomination (e.g., Quarters), quantity (e.g., 42), and value (e.g., $10.50) of coins in the coin acceptor or safe. Coin acceptors can be configured to recognize up to six different types of coins or tokens. The Twos coin field is available for Canadian sites.

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Table 2: Description of Each Area in the Terminal Balances Dialog Box (Continued) Area

Description

4

Area 4 of 7: Bill Dispenser and Coin Hoppers. The Dispenser area shows the denomination (e.g., $1.00), quantity (e.g., 1000) and amount (e.g., $1,000.00) of bills in each of the three bill dispensers. The Hoppers area shows similar information for each of the three coin hoppers. In this example: ▪ The first coin hopper dispenses $1.00 coins. It contains 50 coins totaling $50.00. ▪ The second coin hopper dispenses $.25 coins. It has 100 coins totaling $25.00. ▪ The third coin hopper dispenses $5.00 token coins. It has 30 tokens totaling $150. ▪ The combined total of the bill dispenser and three coin hoppers is $4725.00. This area does not display information for the safe. Therefore, if you select Safe in the selection box, this area will show zeros or empty fields. Remember, coin hoppers dispense coins, while coin acceptors accept coins.

5

86

Area 5 of 7: Bill Acceptor/Safe. This area shows the type (e.g., $1.00 Cpn), amount (e.g., 4) and value (e.g., $4.00) of token notes or coupons in the bill acceptor or safe. The bill acceptor can be configured to recognize up to three different types of token bills. N/A appears if no bill token type is configured.

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Table 2: Description of Each Area in the Terminal Balances Dialog Box (Continued) Area

Description

6

Area 6 of 7: Coin Acceptor/Safe. This area shows the type (e.g., $1.00 Token), amount (e.g. 13) and value (e.g., $13.00) of coin tokens in the coin acceptor or safe. Coin acceptors can be configured to recognize up to six different types of coins and tokens. N/A appears if no coin token type is configured.

7

Area 7 of 7: Totals for AS Terminal/Safe. This area shows combined totals for type and value in the bill acceptor, coin acceptors, bill dispenser, and coin hoppers. ▪ Bills. The combined dollar amount for all bills. ▪ Coins. The combined dollar amount for all coins in the acceptors and hoppers. ▪ Cash. Bills plus coins. ▪ Tokens. The combined value of token coins and notes in the acceptors and dispensers. ▪ Total. Cash plus tokens.

Cash Management Cash management is a set of Tunnel Master software menu commands that provide detailed financial tracking capabilities for your Auto Sentry flex and attended POS devices. Cash management provides a system to track cash flow in and out of your car wash. To access the main cash management journal in Tunnel Master, select POS > Cash Management. About Auto Sentry flex Entries in the Cash Management Journal Your cash management journal shows various entries for your Auto Sentry flex:

• • •

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New shifts Adds Removes

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Automatically Created Shifts in the Cash Management Journal Each time the Auto Sentry flex creates a new shift—either automatically or with the Bump Shift command—an entry appears in the cash management journal.

Figure 59. Automatically Created Shift in Cash Management Journal

When a shift is opened automatically, as shown in the figure above, cash management software begins a new shift for both the virtual safe and the Auto Sentry flex. The virtual safe shift was automatically opened at 12:00:00 AM. This is shown in the first line of the cash management journal. The Auto Sentry flex began its shift at 12:02:00 AM. This is shown in the second and third lines. The second entry (1235 in the Journal column) shows the Auto Sentry flex began shift 1790 (1790 in the AS column) at 12:00:02 AM for $100.00. 1790 is the shift number for the Auto Sentry flex. This shift number will appear in the AS column for all activities that affect the Auto Sentry flex during the day (4/2/2007) while the shift is open. The third line shows the Auto Sentry flex (shift 1790 in the AS column) processed a carry over for $100.00 at 12:00:02 AM. This is the amount of money left in the Auto Sentry flex bill acceptor and coin acceptor from the previous shift. (This amount does not include the bill dispenser and coin hoppers). All three journal entries were automatically verified (i.e., AUTO appears in the Verified column). No user intervention was required to create these entries in the cash management journal. Manually Created Shifts in the Cash Management Journal A new Auto Sentry flex shift is created with the Bump Shift command on the Service Unit screen. This is available for customers who are not using the virtual safe at any attended or unattended terminal.

For more information about virtual safe setup options, see “Virtual Safe Configuration” on page 21. You can see the new shift in the Cash Management journal and the register reports screen.

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Figure 60. Before a Bump Shift Command

In the figure above, the Auto Sentry flex shift number is 1591 before the bump shift command.

Figure 61. After a Bump Shift Command

In the figure above, the Auto Sentry flex shift number is 1592 after the bump shift. Both shifts appear in the Register Reports screen.

Figure 62. Two Shifts in Register Reports Screen

Adds in the Cash Management Journal An auto-verified entry is created in the Cash Management journal (POS > Cash Management) whenever you add funds to the Auto Sentry flex.

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Figure 63. Add from Safe to Bill Dispenser

In the figure above, entry 1392 shows a $1,500.00 Adds command. The denomination was 1,500 ones, coming from the virtual safe (From: Safe) to the bill dispenser (To: AS1:Dispenser). USER1 appears in the Name column. It is the user name associated with the four-digit numeric login password entered upon accessing the Auto Sentry flex terminal. AUTO appears in the Verified column, indicating the entry is automatically verified.

NOTE: For customers without the virtual safe, the From: box contains Bank instead of Safe. Removes in the Cash Management Journal An unverified Removes entry appears in the Cash Management journal (POS > Cash Management) whenever you remove funds from the Auto Sentry flex.

Figure 64. Remove from Bill Acceptor to Safe

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The cash management journal shows a Removes entry (1399) for $462.00. The denominations included 5 twenties, 19 tens, 25 fives and 47 ones. The money was taken from the bill acceptor (From: AS1:Bill Acceptor) and put into the virtual safe (To: Safe). Then entry is unverified. A verify command can be used to change the amount, if required.

NOTE: For customers without the virtual safe, the To: box contains Bank instead of Safe.

Servicing Tips The following tips are provided to help you service your Auto Sentry flex. Stagger Times for Cash Removal Theft is an unfortunate reality in the car wash business. By varying the time of day and/or day of week you access your Auto Sentry flex, you can make it more difficult for potential criminals to predict your business practices. Remember, it is often safer to leave money in the Auto Sentry flex than to open it late at night. If theft is a more serious consideration for your site, consider an armored-car service. For example, an armored-car company might service your Auto Sentry flex by emptying the acceptors, replacing the dispensers, and then bumping the shift. Armored car personnel can be trained to log in and use the Auto Sentry flex Service Unit screen to maintain accurate cash management records. Check Balances Periodically You can view the balances for each Auto Sentry flex as often as you like in the Terminal Balances screen (POS > Terminal Balances). The numbers are updated in real time as customers make purchases. By monitoring these balances, you will know when to add funds if levels fall too low. Bill dispensers can be configured to accept ones or fives with a typical maximum capacity between 1,000 to 1,500 bills. You can also remove bill acceptor funds before maximum capacity is reached, typically 1,000 bills. Verify Cash Management Transactions Daily The Verify command in Cash Management is available to help you locate and correct discrepancies in the Cash Management journal. Use the Verify command whenever you remove money from the Auto Sentry flex. It is not necessary to verify entries—Tunnel Master software will continue to operate with unverified journal entries. It is, however, good business practice:

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•

92

For example, say someone else created the Removes entry in the cash management journal. You can double-check the amount shown in the journal against an actual count of the cash received. If you find a mistake, you can use the Verify command to make changes and correct the mistake.

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CHAPTER 4:

Customizing

This chapter includes information on using your Auto Sentry flex to promote and market your car wash. This chapter includes information about the following: custom buttons; video clips; profiles and profile times; tokens; frequency promotions; wash clubs; fundraisers; and time-limited PLUs.

Using Custom Buttons Custom buttons are used in place of the standard buttons presented to customers at the Select Wash and Select Extra Services screens. You can enable custom buttons to make your Auto Sentry flex stand out in various ways:

• • •

Custom buttons can increase brand recognition for your car wash. They can be used with time-sensitive profiles to offer a different “look and feel” for special promotional periods. They can include familiar product logos for tire shine, wax, etc.

About Custom Buttons, PLUs and Profiles Your custom button is assigned to one or more PLUs in the Service Table dialog box. The PLU is added to a profile, which may contain other PLUs. Other PLUs in the profile can also link to custom buttons. (If not, then a combination of standard and custom buttons will appear). When the profile is active, based on settings in the Profile Times dialog box, then the custom buttons will be used at the Auto Sentry flex touchscreen. Different sized buttons are displayed based on how many services are contained in the profile. For example, if the profile contains two services, then the extra-large button size is used. But if the profile contains six services, then the small button size is used.

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Figure 65. Custom Button Enabled for PLU 21

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Customizing

In the figure above:

• •

• •

In the Service Table dialog box, PLU 21 is shown. The Display box contains Fullserv, which is a reference to the custom button file name. Including a file name in this box enables the custom button. PLU 21 is part of the Custom Bitmaps profile, with one other base wash. Since there are two services in the profile, the extra-large (X) size custom button is required. The number of services in the profile determines the required size of the custom buttons. The FullservX.bmp file is located in the ICS/BMPFiles/Primary/Custom directory. It will be used whenever PLU 21 is part of the active profile at the Auto Sentry flex. The custom button appears on the Auto Sentry flex touch-screen, along with another custom button and associated Info buttons.

Sizing Custom Buttons You can create up to four different sizes for each custom button:

• • • •

Extra Large—X Large—L Medium—M Small—S

The following table contains specifications for each button size. Table 1: Button Sizes and Specifications Size

Suffix

Pixel Dimensions (W X H)

Number of Buttons per Screen

Example File Name

Extra Large

X

465 X 230

1 or 2

FullservX.bmp

Large

L

465 X 150

3

FullservL.bmp

Medium

M

465 X 100

4

FullservM.bmp

Small

S

465 X 81

5 or 6

FullservS.bmp

Naming Custom Buttons File names are a maximum of eight characters plus a suffix (X, L, M or S). Following the suffix is the file extension .bmp. Custom button files must be saved as the Bitmap image format. An example file name follows:

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FullservX.bmp

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Saving Custom Buttons You must save custom button files on the Auto Sentry flex drive (e.g., by using a network connection).

• •

Save primary-language custom button bitmap files here: \ICS\BMPFiles\Primary\Custom Save second-language custom button bitmap files here: \ICS\BMPFiles\Secondary\Custom

Enabling Custom Buttons You can use the Service Table dialog box to enable custom buttons. To enable a custom button, follow these steps: 1 Select Config > Service Configuration > Service Table. The Service Table dialog box appears. 2 Browse to the PLU number for which you want to enable a custom button. 3 Click Edit. The Service Table dialog box is available to edit. 4 In the Display box, type the file name of the custom button. Do not type the size suffix (e.g., S, M, L or X). Do not type the .bmp file extension. 5 Click Save when you are finished. The custom button is enabled for the PLU.

NOTE: The Use Custom BMP check box in the Service Table dialog box is not used. Neither checking it nor clearing it will affect the appearance of custom buttons on the Auto Sentry flex touch screen. Custom Button Layout Examples The following figures show examples of how each size custom button is displayed on the Auto Sentry flex touch screen. The number of buttons that appears on screen depends upon the number of services included in the profile.

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Custom Button, Small, 6 or 5 Services

Figure 66. Custom Button, Small, 6 or 5 Services

Custom Button, Medium, 4 Services

Figure 67. Custom Button, Medium, 4 Services

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Custom Button, Large, 3 Services

Figure 68. Custom Button, Large, 3 Services

Custom Button, Extra Large, Two or One Service

Figure 69. Custom Button, Extra Large, Two or One Service

Using Videos Videos are available to provide welcome messages, damage waivers and more detailed product promotions or wash service descriptions. The most commonly used videos are promotional clips. About Promotional Clips Clips can be assigned to base wash services or extra services. They can be associated with custom buttons or standard buttons. Info buttons on the Auto Sentry flex touch screen provide access to video clips.

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Figure 70. Example Standard Buttons with Associated Info Buttons

Ordering Video Clips The following clips are available:

• • • • •

Rain-X® Tire shine Polish wax Sealer wax Under carriage

These short promotional clips are provided at no charge. Contact ICS for more information. Recording Video Clips You can record your own video clips. If the clip includes a narrator, he or she should be recorded in a portrait setting with the head and top of shoulders just inside the frame. Naming Video Clips Video clip file names are a maximum of eight characters. Saving Video Clip Files Video clips must be saved as audio-video interleave (.avi) format. You must save video clip files on the Auto Sentry flex drive (e.g., by using a network connection).

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Save primary-language video clip files here: \ICS\AVIFiles\Primary\

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Save second-language video clip files here: \ICS\AVIFiles\Secondary\

Figure 71. Example Video Clip File in AVI Files Directory

Video Clip Specifications A video clip file must be saved in the audio-video interleave (.avi) format with the following specifications: Table 2: Video and Audio Specifications Parameter

Setting Video Specifications

Codec

Microsoft® MPEG-4 Video Codec V3

Frame Size for Clip

Width, 352—Height, 288

Frame Size for Welcome Video

Width, 720—Height, 480

Frame Rate

29.970 (NTSC)

Pixel Aspect Ratio

1.0

Field Order

Lower field first (B) Audio Specifications

100

MP3 Codec

MPEG Layer-3 (MPEG-2 Layer 3)

Bit Depth

32 kBit/s

Sample Rate

22,050 Hz

Channel

Mono

To Set Volume Level

Normalize –12 dB

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Enabling Video Clip Files for Standard Buttons To enable a video clip for a standard wash or extra service button, you can add a reference to the video clip file name in the Display box of the Service Table dialog box.

Figure 72. Example PLU with Video Clip Enabled

In the figure above:

• •

The Service Table dialog box is shown for PLU 5, Body Shield. In the Display box, polish appears. This associates the video clip file named polish.avi with PLU 5.

Enabling Video Clip Files for Custom Buttons Custom buttons can appear along with video clips. Both are referenced in the Display box. To enable a video clip for a custom button, you must name the video clip file the same name as the custom button file, and then save it in the correct directory on the Auto Sentry flex drive. For example:

• •

You might include a custom button named polishX.bmp in the \ICS\BMPFiles\Primary\Custom directory. You might also include a video clip named polish.avi in the \ICS\AVIFiles\Primary\ directory.

Both files are referenced by the term polish in the Display box.

NOTE: The video clip file name does not include a suffix (e.g., X, L, M or S).

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Once video clips are saved in the Auto Sentry flex directory, they are automatically enabled for any PLU that uses the custom button with the same name.

Figure 73. Custom Buttons with Video Clips Enabled

Enabling Welcome Videos and Damage Waivers To enable a welcome video or damage waiver, follow these steps: 1 After you have recorded the file, name it as follows:

▪ ▪

For a welcome video, name the file CustomAdvertise.avi. For a damage waiver video, name the file DamageWaiver.avi.

2 Save the file here:

▪

C:\ICS\AVIFiles

3 Restart Touch.exe. The video is enabled.

NOTE: Except for the size, the specifications for welcome videos and damage waivers are the same as the specifications for promotional clips. Promotional clips are 352 by 288 pixels. Welcome videos and damage waivers are 720 by 480 pixels.

For more information, see “Video Clip Specifications” on page 100.

Using Profiles and Profile Times A profile is a group of base washes and extra services. A profile can be enabled or disabled at the Auto Sentry flex. For example, you might create a basic profile that is enabled for ordinary operations. You might also create a promotion profile to encourage more business at slower times and days.

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By using a profile to contain your services, you can display a customized wash menu to customers at the Auto Sentry flex. Profiles can be enabled based on the following parameters:

• • •

Day and time Vehicle class (standard-vehicle profile or high-vehicle profile) Transaction type (retail, fleet, presell, paid and club)

This section includes general information about how you might use different profile times. It does not included detailed, step-by-step instructions on how to create wash services, profiles or profile times. That information is contained in the “Configuring” chapter. For more instructions, see “Profiles” on page 151. The following example shows a detailed Profile Times dialog box. This example setup includes profiles for standard offerings, early-bird specials, fleets, high-vehicle profiles, upgrades, etc.

Figure 74. Detailed Profile Times Dialog Box

About Wash Selections Based on the Day and Time You can configure Auto Sentry flex to offer a different set of wash options based on various conditions, which might include the following:

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Weekdays, weekends and evenings Holidays

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• • •

Slow times and busy times Inclement weather Twenty-four hour washes

You can use the Profile Times dialog box to set up these conditions. Using the Day, Start Time, and Stop Time fields, you can create your own profile times. Examples are shown in the following figures. Displaying Days, Evenings and Weekends Profiles The first example shows a set of profile times to differentiate between days, evenings and weekends.

Figure 75. Example Weekday, Weekend and Evenings Profile Times

In the example above, the wash is open from 6:00 a.m. to 9:00 p.m., seven days a week. The the four profile times enable the Auto Sentry flex to display three different profiles:

• • •

The Day profile is used for weekdays between 6:00 AM and 5:00 PM. The Evenings profile is used for weekdays between 5:00 PM and 9:00 PM. The Weekends profile is used on Saturday and Sunday between 6:00 AM and 9:00 PM.

Displaying Holiday Profiles The next example shows the same set of profile times as the previous example. But they have been edited to provide a special LABOR DAY wash profile selection.

Figure 76. Example Holiday Profile Times

In the example above, the four profile times in the previous example were edited to enable the Auto Sentry flex to display a new LABOR DAY profile.

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You might want this profile to be active for an entire weekend, not just on Labor Day itself:

• • •

A new LABOR DAY profile time is active on Monday between 6:00 AM and 9:00 PM, which is Labor Day itself. The LABOR DAY profile is also active on Saturday and Sunday between 6:00 AM and 9:00 PM. The Days and Evenings profiles are active on weekdays between 6:00 AM and 9:00 PM, except for Monday. The LABOR DAY profile time on Monday takes precedence on Monday since it is a more specific time range.

Displaying Busy and Slow Profiles The next example shows how you can provide different profiles for your busy times, slow times and normal times.

Figure 77. Example Slow and Busy Profile Times

In the example above, four profiles enable the Auto Sentry flex to display wash selections based on how busy the wash is expected to be. This wash is open 8:00 a.m. to 9:00 p.m. on weekdays and 24-hours on weekends. During slow times, for example, you might offer free upgrades. During busy times, you might limit the number of wash choices and upgrades to provide a speedier selection process and wash experience:

• • • •

The Busy profile is used for weekdays between 8:00 AM and 1:00 PM. The Slow profile is used for weekdays between 1:00 PM and 3:00 PM. The Normal profile is used for weekdays between 3:00 PM and 9:00 PM. The Weekends profile is used 24-hours a day on Saturdays and Sundays.

Displaying Inclement Weather Profiles The next example shows how you can create profiles and profile times to deal with inclement weather conditions. You might consider creating special profiles for things such as rainy days, snowy days, and (if you are located in the Midwest) stretches of heavy bug activity when you offer extra bug remover.

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Figure 78. Example Inclement Weather Profile Times

In this example, Sunday is a rainy day:

•

•

The Rainy Day profile is active for Sunday between 6:00 AM and 9:00 PM. Note how it was not necessary to create a new profile time. Instead the existing Sunday profile time was changed “on the fly.” It can be changed back to Weekends after the rain stops. The remaining profile times are unchanged from the previous example.

Displaying a Twenty-Four Hour Wash Profile The next example shows how a twenty-four hour wash might be set up.

Figure 79. Example Twenty-Four Hour Profile Times

This example includes a set of profile times to differentiate between weekdays and weekends for a 24-hour wash.

• •

The Weekdays profile is active between 12:00 a.m. and 12:00 a.m. on weekdays. The Weekends profile is active between 12:00 a.m. and 12:00 a.m. on Saturday and Sunday.

Displaying Wash Selections Based on Vehicle Class Vehicle class is either Standard or HVP. The following example shows how a twenty-four hour wash might be set up if each Standard class has an associated HVP class.

Figure 80. Example Twenty-Four Hour Profile Times with HVP Alternatives

In the figure above:

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The Weekdays profile is active 24 hours a day on weekdays. This profile is for Standard vehicles. The Weekdays HVP profile is also active 24 hours a day on weekdays. This profile is for HVP vehicles. The Weekends profile is active all day on Saturday and Sunday. This profile is for Standard vehicles. The Weekends HVP profile is also active all day on Saturday and Sunday. This profile is for HVP vehicles.

About Wash Selections Based on Transaction Type Transaction types include retail, fleet, presell, paid and club. Displaying Retail Profiles The Retail transaction type is a default. When a customer selects the Buy Wash button at the Auto Sentry flex, then the system attempts to match the day, time and class. If a match is found, the profile associated with the Retail transaction type is used.

Figure 81. Example Retail Transaction Type

Displaying Fleet Profiles The Fleet transaction type is active for customers who swipe a fleet card at the Auto Sentry flex. It can also be active for customers with Auto Passport windshield tags if the required hardware and software is installed. You might create fleet profiles to offer a limited set of wash choices. Fleet accounts can be invoiced with Tunnel Master software.

Figure 82. Example Fleet Profile Time

In the illustration above, a new profile time with Fleet in the Transaction box was added to the previous example.

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•

The Longford Landscapes Fleet profile is active All days from 6:00 AM to 9:00 PM. If the systems recognizes a valid fleet account customer, this profile is used.

Displaying Presell Profiles The Presell transaction type is active for customers with unpaid wash tickets who select Enter Wash Code on the Auto Sentry flex touch screen. Presell tickets can be used with frequency promotion campaigns. Customers who receive a presell ticket get a wash code for an open (i.e., unpaid) service. The associated profile might include upsell extra services.

Figure 83. Example Presell Profile Time

In the figure above:

•

The FREQUENCY PROMOTION profile is active on All days from 6:00 AM to 9:00 PM. A customer with a presell ticket who selects Enter Wash Code will receive this profile, which might contain wash upgrades and extra services.

For more information about frequency promotions, see “Auto Sentry Frequency Promotion” on page 190. Displaying Paid Profiles The Paid transaction type is active for customers with pre-paid wash tickets who select Enter Wash Code on the Auto Sentry flex touch screen. Paid wash codes might been given at a fuel pump or quick lube. A customer who receives a paid ticket gets a wash code to redeem his purchase. The associated profile might include upsell extra services.

Figure 84. Example Paid Profile Time

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In the figure above:

•

The Prepaid Wash Tickets profile is active for All days from 6:00 AM to 9:00 PM. A customer with a paid ticket who selects Enter Wash Code will receive this profile, which might contain wash upgrades and extra services.

Displaying Club Profiles The Club transaction type is active for customers who belong to wash clubs. A club customer can swipe a club card. Clubs can also be active for customers with Auto Passport windshield tags if the required hardware and software is installed.

Figure 85. Example Club Profile Time

In the figure above:

•

The No Limit Club profile is active for All days from 6:00 AM to 9:00 PM. A customer with an active club membership will receive this profile.

Using Tokens You can configure your Auto Sentry flex to dispense and accept token coins, which are often used for redeemable free wash or wash service promotions. Token coins are often used this way during grand openings to provide free car washes, generate repeat business and establish goodwill. Tokens are also commonly given to customers as bonuses for purchasing premium wash services. Dispensing Tokens as Part of a Promotion This section deals with dispensing tokens as part of a promotion. Dispensing tokens is the first part of a two-part process. The second part of the process involves accepting tokens, which is described in the next section.

For more information, see “Accepting Tokens as Part of a Promotion” on page 112.

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The following procedure illustrates how you might configure an Auto Sentry flex coin hopper to dispense a $5.00 token for customers who purchase the $30.00 Hand Wax Super Wash. You can use this procedure as a guideline to help develop a token promotion specific to your own requirements. To configure the Auto Sentry flex coin hopper to dispense tokens, follow these steps: 1 In Tunnel Master, select Auto Sentry > Stations, and then browse to the Touch and Hoppers screen for the Auto Sentry flex you want to configure.

NOTE: After you make changes in any Auto Sentry > Stations screen, you must remember to restart Touch.exe software on the corresponding Auto Sentry flex terminal. Doing so will enable the changes. 2 Click Edit. The dialog box is available to edit.

Figure 86. Coin Hopper with $5.00 Token

3 In one of the first three boxes, type the token value. For example, if you want the first coin hopper to dispense five-dollar tokens, then type 5 in the Coin1Value box. 4 In one of the next three boxes, type the maximum number of tokens the hopper will dispense. For example, if you typed 5 in the Coin1Value box above, then you should select the MaxCoin1Dispense box. Type the maximum number of tokens you want the hopper to dispense. 5 Select one of the last three boxes. For example, if you selected Coin1Value and MaxCoin1Dispense in the previous steps, then select Token1Name. Type a name for the coin hopper. This establishes the device as a token hopper instead of a coin hopper. The example shows Five Dollar Token as the name. This name will be displayed on the screen and on the receipt when a token is dispensed. 6 Click Save, and then click Exit. The Auto Sentry flex is now configured to dispense tokens. Next, you can enable a PLU to dispense a token coin:

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1 Select Config > Service Configuration > Service Table. The Services dialog box appears. 2 Browse to the PLU you want to configure, and then click Edit. The PLU is available to edit.

Figure 87. Example Tokens and Hopper Setup for a PLU

3 In the Tokens/Hopper area, do the following:

▪

▪

In the first box, type the number of tokens to dispense. For example, if you want to dispense one token, type 1. This amount cannot exceed the MaxCoinDispense value you typed in the previous procedure. In the second box, select the hopper number. For example, if you configured the first hopper to dispense tokens in the previous procedure, then select 1.

4 Click Save, and then click Exit. The PLU is configured to dispense tokens. Next, you can configure the Auto Sentry flex Token Setup list to include the token as an accepted value. This dialog box includes a globally recognized list of valid tokens for all Auto Sentry flex terminals at your site.

For more information on the Token Setup dialog box, see “Registering a Token in the Token Setup Dialog Box” on page 114. Finally, you should fill the coin hopper with the correct token coins. Keep in mind that the hopper may be sized to a particular coin denomination. For example, quarter coin hoppers are sized to dispense quarters. Therefore, the tokens must be the correct size for the hopper you have configured.

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For more information on adding tokens to the Auto Sentry flex, see “Adding Funds” on page 77.

Figure 88. Take Coin Message

In the figure above, the sale of a $30.00 Hand Wax Super Wash is complete. Before the customer is instructed to drive ahead, a $5.00 token is dispensed. A reminder message to take the coin is displayed. Accepting Tokens as Part of a Promotion After you have configured the Auto Sentry flex to dispense token coins for a promotion, you should also configure it to accept tokens. If not, your customers will not be able to redeem their token coins for wash services. To configure the Auto Sentry flex to accept token coins, follow these steps: 1 In Tunnel Master, select Auto Sentry > Stations, and the browse to the Touch and Coin Acceptor screen for the Auto Sentry flex you want to configure.

NOTE: After you make changes in any Auto Sentry > Stations screen, you must remember to restart Touch.exe software on the corresponding Auto Sentry flex terminal. Doing so will enable the changes. 2 Click Edit. The dialog box is available to edit.

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Figure 89. Stations, Touch, CoinAcceptor Dialog Box for Configuring Tokens

3 In the AcceptMultipleTokens box, type Y if you want to allow a customer to use more than one token per transaction. Type N if not. 4 In one of the coin value boxes (e.g., Coin1Value), type the value of the tokens you want to accept. For example, type 5. You might do this if you configured the first coin hopper to dispense five-dollar tokens (as illustrated in the previous procedure). If a coin hopper dispenses five-dollar tokens, then you will likely want a coin acceptor to accept five-dollar tokens. 5 In the corresponding is-token box (e.g., IsCoin1Token), type Y. This configures the software to recognize tokens instead of currency at the coin acceptor. 6 Click Save, and then click Exit. The coin acceptor is configured to accept tokens. Next, you can configure the Auto Sentry flex Token Setup list to include the token as an accepted value. This dialog box includes a globally recognized list of valid tokens for all Auto Sentry flex terminals at your site.

For more information on the Token Setup dialog box, see “Registering a Token in the Token Setup Dialog Box” on page 114. Finally, you should program the coin acceptor to recognize the correct token coins. Keep in mind that the channel you program on the acceptor must match the channel you configured in the previous procedure. For example, if you configured Coin1Value (i.e., channel one) as a five-dollar token, then you should also program channel one on the coin acceptor to recognize your five-dollar tokens.

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Figure 90. Wash Paid with 5.00 Token

In the figure above, the sale of a $5.00 Basic Wash is complete. The receipt shows the customer paid with a $5.00 token. Registering a Token in the Token Setup Dialog Box The Token Setup dialog box is where you register any token coin or token note that is configured for your Auto Sentry flex terminals. In this example, we will register a five-dollar token in the Token Setup dialog box. This can be done once, and when complete is valid for any coin hopper or coin acceptor that is configured for five-dollar tokens. To register a five-dollar token in the Token Setup dialog box, follow these steps: 1 Select Auto Sentry > Tokens. The Token Setup dialog box appears. 2 Click Edit. The dialog box is available to edit.

Figure 91. Token Setup Dialog Box for a Five-Dollar Token Coin

3 In the Coins area, select any of the six boxes (e.g., Token 1). The number of the box you select is not important. For example, you might have configured the first coin hopper to accept five-dollar tokens. This does not mean you need to select the Token 1 box in the Token Setup dialog box. 4 Type 5 in the box you selected, click Save, and then click Exit. The fivedollar token is now registered as an accepted token value. It is valid for all coin hoppers and acceptors at any Auto Sentry flex.

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Using Frequency Promotions The following example shows a frequency promotion. The promotion is available to customers who purchase the premier “Royal Flush” wash. The promotion uses a package PLU to offer a basic free “Straight Wash” wash. The Straight Wash is redeemed with a wash code printed on a presell ticket.

For more information on using the Auto Sentry Frequent Promotion Configuration dialog box, see “Auto Sentry Frequency Promotion” on page 190. The first step is to establish the package PLU. In this example, the package includes a “Straight Wash” base wash and a $5.00 discount, which is equal to the cost of the wash.

1. PACKAGE INCLUDES A BASE WASH (1) AND A DISCOUNT (2).

2.

Figure 92. Frequency Promotion Package Example

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The next step is to assign the promotional package PLU to the “Royal Flush” wash in the Auto Sentry Frequent Promotion Configuration dialog box. FREE STRAIGHT WASH PACKAGE ASSIGNED TO ROYAL FLUSH WASH

Figure 93. Free Wash Assigned as Frequency Promotion

When the frequency promotion is active (i.e., the Active checkbox is selected), a customer who purchases the “Royal Flush” wash will also receive a presell ticket containing the wash code. WASH CODE

Figure 94. Example Frequent Promotion Receipt with Wash Code

In the example above, the presell ticket shows WASH CODE 73232. This is the five-digit code a customer enters at the Auto Sentry flex by touching the Enter Wash Code button. In summary, PLU 192, “Free Straight Wash,” is offered for any customer who purchases PLU 1, “Royal Flush,” wash. The offer Expires (Days) in 7 days and is Active. The Auto Sentry flex will print a presell ticket showing PLU 192 and a wash code. If Active is unchecked then no ticket is produced.

NOTE: The Active field makes it simple to turn promotions on and off without having to remove the promotional PLU and/or expiration days.

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About Promotional PLUs and Extra Services You can assign a promotional PLU to a base wash, as described above. You can also assign a promotional PLU to an extra service. The extra service promotional PLU overrides the base service promotional PLU (with respect to which ticket is printed). For example, say a customer purchases a base wash and an extra service, both of which contain promotional PLUs. A presell ticket is printed with the extra service promotional PLU only (i.e., the extra service promotional PLU overrides the base service promotional PLU).

Figure 95. Promotional PLU Assigned to Extra Service

In the figure above:

• •

Free Straight Wash promotional PLU 192 is assigned to Royal Flush. Free Royal Flush wash promotional PLU 190 assigned to Heavy Detail extra service.

Figure 96. Receiving Free Wash PLU

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Next, at the Auto Sentry flex:

• • •

Customer selects Royal Flush Wash. Customer also selects Heavy Detail extra service. Customer receives a receipt with a five-digit wash code good for PLU 190, Free Royal Flush.

Redeeming a Presell Ticket A customer can redeem a presell ticket at the Auto Sentry flex. Typically, a frequency promotion profile and a Presell profile time is created to facilitate this. When such a profile and profile time is set up in Tunnel Master, then customers who select Enter Wash Code at the Auto Sentry flex touch screen will receive the correct extra service selections.

Figure 97. Frequency Promotion Profile and Profile Time

In the figure above, the FREQUENCY PROMOTION profile is created with base wash PLUs 190 and 192. These PLUs must match the PLUs assigned to a wash in the Auto Sentry Frequent Promotion Configuration dialog box. If not, the associated extra services will not be displayed. Next, the Profile Times dialog box is shown. It includes a profile time for the FREQUENCY PROMOTION profile. The Transaction type for this profile time must be Presell.

For more information about Presell profile times, see “About Wash Selections Based on Transaction Type” on page 107.

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Using Wash Club Promotions You will need to make various business decisions before you establish a wash club program. For example, a car wash might offer the following three base washes:

• • •

$5.00 Basic Wash $7.00 Plus Wash $10.00 Premium Wash

The following table lists some common considerations and suggested decision-making guidelines. Table 3: Business Considerations for Wash Club Promotion Consideration Price?

Suggestion

Discussion

Based on frequency of visits

Wash club pricing can be determined by estimating the average number of visits a customer will make in a given time period. For example, say you estimate your average club customer will visit your car wash two or three times a week. You offer a $30.00 club membership good for a maximum of 10 visits per month. The redemption value of each wash is $5.00. Therefore, the customer will break even after six washes. Six washes redeemed at $5.00 a wash is $30.00. The customer can continue to redeem washes up to a maximum of 10 per month. Each subsequent wash redeemed beyond six increases the savings for the customer. In effect, the club is a slidingscale price structure that rewards customers who visit more frequently. In our example, seven washes redeemed is $4.29 a wash. Eight is $3.75. Nine is $3.33, and 10 is $3.00.

Frequency?

Monthly

You can bill (or renew) your wash club at given intervals: monthly, quarterly, etc. Monthly billing is a popular choice. Corporate customers might prefer quarterly billing.

Limitations?

None

You can limit the days of the week for which the club is active. For example, you might decide to offer the wash club only on slow days (e.g., Tuesdays and Wednesdays). Most often, however, the wash club is not limited.

What Wash?

Most economical base wash or second-level wash

Most often, a club is associated with the lowest-priced base wash. However, you can customize a club program for any of your services.

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Table 3: Business Considerations for Wash Club Promotion Consideration Upgrades?

Suggestion All other base washes

Discussion If your club wash is associated with the lowest-priced base wash, you can offer wash upgrades to each additional base wash. The customer savings remains constant. For example, say an Exterior AS Wash Club member redeemed all 10 $5.00 base washes in a month. So, he received $50.00 in washes but paid only $30.00 for the club, a $20.00 savings. Now suppose he paid an extra $5.00 to upgrade one of his washes from the $5.00 base wash to the $10.00 Premium wash. He was charged an additional $5.00. His total cost for the club and upgrade that month was $35.00. He received $55.00 in services (nine $5.00 washes and one $10.00 wash). His savings is still $20.00. But the car wash received an extra $5.00 in sales. Upgrades offer more business for the car wash and more selection for the customer.

Payment Options?

Autobilling

Customers who pay by credit card can be automatically renewed on a regular basis (e.g., monthly) until they notify the car wash to discontinue their membership.

Creating a Wash Club Before a customer can purchase a membership in the wash club, a wash club PLU must be set up in Tunnel Master software. In the following examples, the wash club is PLU 475, the Exterior AS Club. You can select your own number and name for the club you will create.

NOTE: This example outlines the process for a single-site club program using Tunnel Master software and your Auto Sentry flex. Multisite programs require a different process with additional software. Creating the PLU for a Wash Club A PLU is created in the service table dialog box of Tunnel Master.

NOTE: Before you begin, you will need to know which PLU numbers are available, and which are already in use. To access the service table and create a new wash club PLU, follow these steps: 1 Select Config. > Service Configuration > Service Table. The Services screen appears. 2 Click Add. The Services screen is available to edit. Add

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3 Complete the following:

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In the PLU box, type an unassigned PLU number (e.g., 475). In the Profit Center list, select WA.

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In the Name box, type a name for the wash club (e.g., Exterior AS Club). This will be displayed at the POS to describe the wash. In the Operation area, select Club. In the Description area, select Base. In the Price box, type the price of the club (e.g., $30.00).

Your service table dialog box should look similar to the following:

Figure 98. Exterior AS Club PLU 475, Partially Complete

4 Enter the following:

•

• •

Club Count. The number of washes offered for the wash club (e.g., 10). For clubs redeemed at the Auto Sentry flex terminal, this field is informational only. The actual limitations are assigned in the Club Settings screen. See “Club Settings” on page 158 for more information. Redeem Value. The dollar amount of the assigned base wash (e.g., $5.00). For clubs redeemed at the Auto Sentry flex terminal, this field is informational only. Expiration Period. The number of days the customer has to receive the services offered through the club (e.g., 31). When the club is sold at the point of sale, this field is used to calculate the customer’s club membership expiration date. For clubs redeemed at the Auto Sentry flex terminal, this field is informational only.

5 Select a tax rate in the Tax Rate area.

NOTE: While club memberships can be taxed, keep in mind that the serTax Rate 1

vices redeemed might also be set up as taxable in the system. 6 Check Append Expiration. If it is not checked, people who renew their club membership before it expires will lose days. For example, a renewing 30-day club customer who renews on day 28 will get the amount of

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days in the Expiration Period box from the purchase date instead of 30 more days appended to the end date of his existing club membership. Your service table dialog box should now look similar to the following:

Figure 99. Exterior AS Club PLU 475, Complete

7 Click Save. The Exterior AS Club is now configured (under PLU 475 in our example). These settings define the terms of the club when sold at the POS. Assigning Services to the Club Package The following illustrations provide a very brief overview. More considerations include the following: selling clubs at the POS, issuing card numbers, creating club packages, creating club profiles, linking clubs and profiles, and enabling club profiles. These topics are outside the scope of this document. They are covered at length in the RFID User Manual, available directly from ICS.

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You can create a club package PLU in the Services dialog box.

Figure 100. Example Club Package PLU

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The package name is Club: Flush. Its price is $0.00. PLU 103, Ext.AS Club Discnt 1, is a discount. Its price is –$4.72 (not shown). PLU 3, Flush Wash, is a base wash. Its price is $4.72 (not show). The two services together total $0.00, which is the package price.

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Creating, Linking and Enabling the Club Profile You can create the club profile in the Profiles dialog box.

Figure 101. Example Wash Club Profile

You can link the club and its profile in the Club Settings dialog box.

Figure 102. Club and Profile Linked in Club Settings

You can enable the club profile in the Profile Times dialog box.

Figure 103. Club Flush Member Profile Enabled

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Selling a Club Package at the POS Customers can purchase and be signed up for the club at your POS. (You cannot sell clubs at the Auto Sentry flex). NEW CUSTOMER STATE

LICENSE NUMBER PLU NUMBER FOR CLUB MEMBERSHIP

CARD ISSUED

Figure 104. Club Customer Paid and Signed Up

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Redeeming a Club Wash Finally, the paid club customer can redeem his wash and purchase extra services at the Auto Sentry flex.

Figure 105. Club Member Redeemed Wash, Bought Extra Services

Using Fundraiser Promotions Fundraising and charity car washing, which were once viewed as detrimental to professional car washes, are now becoming a profitable marketing channel for many operators. For example, the Car Wash Operators of New Jersey (www.cwonj.com) has teamed up with the New Jersey Department of Environmental Protection (www.cleanwaternj.com) to form an alliance program for fundraisers. The program allows charities to sign up with a local car wash for charity events. You can use your Auto Sentry flex to facilitate such a program at your wash. You can set up multiple charities at the same time. Such programs have been shown to increase ticket average and enhance a car wash’s image within the community. Following is a brief outline of an example fundraiser process: 1 The non-profit fills out a form, which can be online if your site has a web presence. The form provides basic information about the charity, including a sales month, a Federal Identification Number, and a four-digit code that will be disseminated to the charity friends, family, and supporters. 2 You run the sales month concurrent with the calendar month. Each nonprofit is allowed to participate once per year. 3 About a week or two before the sales month begins, a representative from the non-profit completes a liability form, and then picks up about 250 business-card sized instructions to hand out to their supporters. The

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instructions include a blank space for the non-profit to fill in its name, four-digit code, and sales month. 4 You can also provide the non-profit with an initial email blast to send to its list, plus weekly updates to track progress. 5 When the non-profit's supporters drive up to the Auto Sentry flex, they press a Fundraising button, and then enter the appropriate four digit code. This unique PLU code is a package which contains your fundraising selections. For example, you might offer a $10 car wash separated into a $6 charge to the car wash and a $4 donation to the charity. After entering the code, customers are then asked if they would like to make an additional donation of $1, $3, or $5, of which 100% goes to the nonprofit. 6 The customer then pays with cash or credit card. 7 At the end of the sales month, you can run a report with the totaled donations plus any additional donations, and then mail a check to the nonprofit or call them to pick it up. Enabling the Fundraiser Buttons Create a fundraiser button following the custom-button parameters outlined earlier.

For more information on custom buttons, see “Using Custom Buttons” on page 93. You can also request a Fundraising image file from ICS. The fundraiser button replaces the following file:

•

C:\ICS\BMPFiles\Primary\MainForm.Coupon.bmp

Rename MainForm.Coupon.bmp to MainForm.Coupon.Original.bmp Name the fundraiser button file MainForm.Coupon.bmp, and then save it to the C:\ICS\BMPFiles\Primary\ directory. Restart Touch.exe on the Auto Sentry flex. The button appears on the main welcome screen.

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Figure 106. Fundraising Button Enabled

Setting Up Fundraiser Coupon Codes After you have enabled the fundraiser button, you can create a fundraising PLU package. You should create separate fundraising donation PLUs for tracking and reporting purposes.

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Figure 107. Example Fundraising Package PLU

In the figure above, fundraising package PLU 600 includes two services:

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Hand Wax Superwash, which is a $30.00 wash. Boy Scout Troop 671, which is a $2.00 fundraising donation PLU for tracking purposes. It is set up as an Extra service in the wash detail (WD) profit center. This enables the package to charge an extra $2.00 for the fundraiser. But since the extra-charge PLU is in the wash detail profit center, it will not fire tunnel relays. It will, however, show up on reports.

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Setting Up Fundraiser Extra Choices You can also prompt customers to select an extra amount for the fundraiser donation.

Figure 108. Extra Donation Fundraiser PLU

In the figure above, PLU 402, Add Extra $3.00, is a three-dollar extra service in the wash detail (WD) profit center. This allows a customer to donate an additional amount to the fundraiser. You can create more than one PLU like this so a customer will have multiple choices (e.g., $2.00, $3.00, $4.00 and $5.00). Setting Up Fundraisers in the Active Settings Dialog Box You can enable fundraiser coupon codes in the Active Settings (Auto Sentry > Active Settings) dialog box.

Figure 109. Active Settings Dialog Box with Fundraiser Coupon Codes

In the figure above, three PLUs are active for the Normal profile. They are 670, 671 and 672, all named Boy Scout Troop 671. Each includes a

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different base wash with a $2.00 donation. Additionally, the Extra Services area includes four choices for an additional donation. Processing a Fundraiser Sale Once your PLUs and packages are set up and enabled in the Active Settings dialog box, customers who receive the PLU code from the fundraising organization can redeem their fundraiser washes at the Auto Sentry flex.

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Figure 110. Example Screen Progression for Fundraiser Purchase

In the figure above: 1 The customer arrives at the Auto Sentry flex where the Fundraising button is active.

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2 The customer touches the Fundraising button, and then enters his fundraiser code, which is 600 in this example. This code is linked to package PLU 600, which has been enabled in the Active Settings dialog box. The package contains a $30.00 base wash and a $2.00 charitable donation. 3 The customer is then prompted to make an extra donation. Or he can press No Upgrade to skip the screen. The customer selects the $3.00 button, which includes a description explaining that 100 percent of this donation goes to the fundraising organization. 4 The customer can pay with cash or credit card. The receipt shows his purchase included a wash named Boy Scout Troop 671 and an extra $3.00 donation for a total sale of $35.00.

Figure 111. Example Fundraising Purchase Receipt

Viewing Reports for Fundraising Purchases If you have established your fundraising packages and PLUs in the way suggested previously, then your reports will show purchases for each fundraising wash.

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Figure 112. Fundraising Report

In the figure above an example shift report shows a single fundraiser purchase. The package PLU 600 is not shown, even though this was the coupon code entered by the customer at the Auto Sentry flex touch screen. Instead, the individual services that comprise the PLU package are listed:

• • •

PLU1, Hand Wax Super Wash, appears in the first section labeled WASH. PLU 402, Add Extra $3.00, appears in the section labeled HAND FINISH SERVICES. This is the extra $3.00 donation selected by the customer after the initial fundraising wash purchase. PLU 6000, Boy Scout Troop 671, also appears in the section labeled HAND FINISH SERVICES. Recall how the PLU was created as an extra service in the wash detail profit center. Thus, it is listed in the hand finish services section. Also note how naming the PLU with the name of the fundraising organization helps for tracking purposes. In this case it is named Boy Scout Troop 671. This makes it easier to total the donations by organization name.

Using Time-Limited PLUs You can globally disable a PLU from appearing on the Auto Sentry flex by editing that PLU’s Advanced Settings dialog box.

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Customizing

To see the Advanced Settings dialog box, select Config > Service Configuration > Service Table, and then click Advanced.

Figure 113. Example Advanced Setup Screen

In the figure above, the Advanced Setup Screen includes valid days and times for the Hand Wax Super Wash, making it a time-limited PLU. These times are from 9:00 a.m. to 5:00 p.m., Monday through Friday. This example might apply if the car wash detail center, where the hand wax service is applied, is open only during those times selected. Limiting the days and times for a PLU like this is another way to manage the services offered at your Auto Sentry flex. Time-limited PLUs override profiles and profile times.

Figure 114. Profile and Profile Time That Includes a Time-Limited PLU

In the figure above, PLU 1, Hand Wax Super Wash, is included in a profile that has been activated for All days, including Saturday and Sunday. Yet Hand Wax Super Wash is a time-limited PLU—it is not offered on weekends.

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Therefore, the Auto Sentry flex will not display Hand Wax Super Wash on a Saturday or Sunday, even if it is included in the active profile.

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CHAPTER 5:

Reporting

You can view a Cash Management Report for your Auto Sentry flex.

Reporting on All Devices To view a consolidated Cash Management Report for all devices, follow these steps: 1 Select POS > Cash Management. The Cash Management Journal appears. 2 Click Print. The Print Record Options dialog box appears. 3 Select an option, and then click Enter. The Cash Management Report appears.

▪ ▪ ▪

Summary. Summed totals for activity at each device. Detail. Time and journal numbers for activity at each device. Only summed totals for operations. Detail with Operations. Time and journal numbers for activity at each device, including specific operations.

Reporting on a Specific Shift and Device To view a specific Cash Management Report for a shift and device, follow these steps: 1 Select POS > Register Reports, and then select the following check boxes:

▪

AS Cash Summary

2 In the Shift area, check the shift/device(s) for which you want to generate a report. 3 Click File > Print Preview or click Print. The Cash Management Summary report appears.

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About the Cash Management Summary Report Following is an example Cash Management Summary report, with added explanatory highlights and labels.

Figure 115. Example Cash Management Summary Report

The Cash Management Summary report for the AS terminal shift 1790 shows cash and noncash transactions. This illustration shows each section surrounded by a rectangle with a section heading. These sections and headings are not included on actual reports. Details on each section are given below: Heading This part shows the company address and phone number, the user login ID of who generated the report, the report title and number of pages. The date and time appear, along with the date range, which is separately selected in the Date Range dialog box. Also shown are the device name (e.g., AS1), the description associated with the device (as selected in the AutoSentry > Stations dialog box, e.g., User1), the shift number (e.g., 1790), date and time the shift was opened and closed. If it is a consolidated report (i.e., the Consolidate check box is selected in the POS > Register Reports screen) then CONSOLIDATED REPORT appears in the heading. Row Headers and Totals This part shows the row headers (e.g., Beginning Bank, Adds, etc.), Total and Non Cash sums.

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Figure 116. Example Total and Non Cash Report Totals

More details about the row and column headings are given below. Column Headings Columns headings include Total and Non Cash.

• •

Total. The cash and noncash totals (not just cash totals). For example, the total operations of $225.00 includes $150.00 in noncash transactions. Non Cash. Noncash totals for the AS terminal, including credit cards, fleet accounts, wash codes, coupons and gift cards (but not checks since AS terminals do not accept checks as a payment type).

Row Headings Row headings include Beginning Bank, Adds, Operations, Removes, Edits and Deposits.

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Beginning Bank. The amount of cash, coins and tokens in the AS terminal at the beginning of its shift. Adds. The amount of funds added to the bill dispenser and coin hoppers by an operator. Adds are performed by authorized personnel at the Service Unit screen. This row heading will appear only if someone accessed the AS terminal to perform an Add function. Operations. Customer transactions, including cash and noncash purchases. Removes. The amount of funds taken from the bill acceptor, coin acceptor, bill dispenser and coin hoppers. Removes are performed by authorized personnel at the Service Unit screen. This row heading will appear only if someone accessed the AS terminal to perform a Remove function.

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•

•

Edits (not shown in above example). The changes made to the totals at each coin hopper or bill dispenser. This appears if an authorized user accessed the AS terminal to verify the hoppers or dispensers. If the amounts were incorrect, then the differences appear in this row. Deposits (not shown in above example). The total deposits taken to the bank. Authorized users of Cash Management can select Options > Deposit to prepare a bank deposit.

Bill Acceptor & Coin Acceptor This part shows totals for the Bill Acceptor and Coin acceptor. More details about the column headings are given below.

• •

• •

Bill Acceptor, Bills. The total bills at the bill acceptor. Bill acceptors can be programmed to recognize various bill denominations, typically $1.00, $2.00, $5.00, $10.00 and $20.00. Bill Acceptor, Tokens. The total token notes at the bill acceptor. Note the difference between a token note vs. a token coin. The bill acceptor can be programmed to recognize token notes of specific denominations (e.g., $1.00 and $5.00 notes). Coin Acceptor, Coins. The total coins received by the coin acceptor. Coin acceptors can be programmed to recognize various coin denominations, typically pennies, nickels, dimes, quarters, and dollars. Coin Acceptor, Tokens. The total tokens received by the coin acceptor. Coin acceptors can be programmed to recognize various token denominations (e.g., $1.00 tokens).

Figure 117. Example Bill Acceptor and Coin Acceptor Report Totals

•

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In this example, you can see the Beginning Bank was $70.00 in bills for the bill acceptor and $30.00 in coins for the coin acceptor, for a total of $100.00, which appeared as the Beginning Bank entry in the Cash Management journal. There were no Adds (you cannot add funds to bill acceptors and coin acceptors). Operations included $75.00 in bills for the bill acceptor. Removes included ($125.00) in bills at the bill acceptor and

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Reporting

nothing at the coin acceptor. The Ending Bank included $20.00 in bills at the bill acceptor and $30.00 in coins at the coin acceptor. Finally, we might assume the $20.00 ending bank at the bill acceptor includes two $10.00 bills, since 2 appears in the Quantity row. The Quantity row also includes 120 in the coins column. This indicates that the sum of 120 coins equates to $30.00. You can select POS > Terminal Balances to see those specific coin denominations in the coin acceptor. Bill Dispenser & Coin Hoppers This part shows the totals for the Bill Dispenser and Coin Hoppers. More details about the column headings are given below.

• • • •

Dispenser. The total value of bills in the dispenser (e.g., $390.00). Standard bill dispensers can be configured to dispense one type of bill, typically $1.00 or $5.00. $1.00. The total $1.00 coins in the first coin hopper (e.g., $10.00). $0.25. The total quarters in the second coin hopper (e.g. $40.00). $1.00. The total tokens valued at $1.00 in the third coin hopper (e.g., 10). AS terminals can have a maximum of three coin hoppers. Note the amounts in the last $1.00 column are not formatted as currency because they are tokens, and thus not included in the Total or Total Cash amounts.

Figure 118. Example Bill Dispenser and Coin Hoppers Report Totals

•

In this example, for the Bill Dispenser, you can see the Beginning Bank was $390.00. The Adds were $100.00. No Operations or Removes occurred. The Ending Bank was $490.00. Quantity shows the total bills and/or coins left in change (e.g., 490 bills, 10 $1.00 coins, 160 $0.25 coins, and 10 tokens valued at $1.00).

Refund Due and Total Cash This part of the report shows the total refunds due and total cash for the AS terminal. More details about the column headings are given below.

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•

•

Refund Due. The change which the AS terminal could not provide to customers due to insufficient funds at the bill dispenser and coin hoppers. Customers are given printed receipts for refunds and instructed to see the attendant, who typically provides a refund at the POS. Total Cash. The total cash for the AS terminal, including the bill acceptor, coin acceptor, bill dispenser and coin hoppers. This total does not include amounts shown in token columns.

Figure 119. Example Refund Due and Total Cash Report Totals

•

In this example, no refunds are due. Looking at the Total Cash column, you can see the AS terminal Beginning Bank was $540.00; Adds were $100.00; Operations were $75.00; Removes were ($125.00); and the Ending Bank was $590.00.

Reporting Performance Updates via Email or Text Message Your Auto Sentry flex can report performance updates via email or text message. The TEXT Server program is available for reporting performance updates to a valid email or text messaging account.

• •

To start the TEXT Server program, double-click TextServer.exe in the D:\ICS\PROGS\ directory. To enable emails or text messages, click Start. The Status window begins to log TEXT Server activity.

NOTE: Entries to TEXT Server can be made only when the Stop button is grayed out (e.g., TEXT Server must be stopped before you make changes).

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Figure 120. Example TEXT Server Program

Contact your email provider to get the following required information:

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Mail Server Port (e.g., 25 for many providers) Authentication Required Use SSL User Name Password

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Table 4: TEXT Server Fields Field

Description

Company Name

The name of the company (e.g., your car wash name).

From

Email or contact. This must appear like an email account (e.g., [email protected]).

Email Directory

D:\ICS\EXPORT (default) Two subdirectories include Alerts and Performance. Files are added to each directory by the Auto Sentry flex. These files are then emailed by TEXT Server to the addresses listed in the address fields (explained below). If necessary, you can delete all old email and text messages in the Alerts and Performance folders. This is to prevent the old messages from being sent out

Polling Delay (minutes)

Time interval for which TEXT Server will look for files in the email directory (i.e., Alerts and Performance folders).

Name

Enter the name of the individual to receive email.

Number

Optional. For text messaging alerts. Example: [email protected]

Address

Select the appropriate cellular provider from the drop down menu. Default selections include the following: @vtext, @tmomail.net, @txt.att.net, @messaging.sprintpcs.com You can also type your own entry (e.g., @mymailprovider.com).

Alerts

Click to receive error alerts.

Performance

Click to receive performance updates.

Add

Click Add to add a recipient to the list.

Clear

Click Clear to clear the list.

Edit Address

Right-click an address, and then select Edit Address to change information for that entry.

Delete Address

Right-click an address, and then select Delete Address to delete that entry.

Setting Tunnel Master Performance Update Options The following section includes details on how to configure Tunnel Master to provide performance updates via email or text message. Emails or text messages work together with the TEXT Server program, explained in the previous section. To see the Text Messaging dialog box, select Stats > Text Messaging.

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Reporting

Figure 121. Text Messaging Dialog Box Table 5: Text Field

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Description

Enabled

Check to enable performance updates.

From

Time to start sending performance update emails or text messages.

To

Time to stop sending performance update emails or text messages.

Time Period (Minutes)

Selections include 15, 30 or 60. This is the time period used to send performance update emails or text messages.

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Table 5: Text Field Fields

Description Cars. A count of PLUs of a Base service type within the WA (wash) profit center. It does not include, for example, Base services from the WD profit center. Likewise, it does not include Misc. transactions from other profit centers (e.g., LB, IM, etc.). It is only Base wash services from the WA profit center. Sales/Car. Average pre-tax sales per car, as Cars is defined (above). Extra Sales/Car. Average pre-tax Extra sales per car. Of the total Cars (above), this is the number of vehicles that also purchased Extra services from the WA profit center. This is the only type of service counted in this number. It does not include, for example, Extra services from the WD profit center or Other services from the WA profit center. Likewise, it does not include Misc. transactions from other profit centers (e.g., LB, IM, etc.). It is only Extra services from the WA profit center. %Buying Extras. The percentage of vehicles purchasing Extra services from the WA profit center. Man Hours. This number reflects the total number of hours worked for all employees who have clocked into the system time clock, up to the time that is being viewed. By taking this and comparing it to the Req. Man Hours figure the manager can determine if he or she should send workers home or if additional workers should be brought onto the time clock. Note:Employees working who are not clocked into the system time clock will not be accounted for and these important operational indicators will be inaccurate. Cars/Man Hour. The Cars/Man Hour (CPMH) is an industry standard in the calculation of labor productivity for full service car washes. Though the car wash industry has identified a 3.0 ratio as being the benchmark level for most full service car wash operations, this ratio becomes impossible to achieve at lower car volume levels and possible to exceed at higher volumes. Other factors such as facility layout, type of wash operation, (e.g., hand wash vs. equipment) will affect the productivity of a particular facility. It is therefore recommended that the operator carefully review the facility to ascertain the desired ratio and manage this ratio on an hourly basis, based on car volumes. The Cars/Man Hour ratio is determined by dividing the number of transactions which include a "Base" service divided by the number of hours worked of all employees who have clocked into the system time clock.

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Reporting

Table 5: Text Field Fields (cont.)

Description Labor/Car. This performance indicator identifies the actual labor cost per car during the measured time frame. This is calculated by taking the total dollar value of all wages paid divided by the number of vehicles (Base transactions) processed up to the time the report is calculated. Labor/Sales. Another industry standard for calculating productivity in full-service car washes is the %Labor/Sales. Again, standards have indicated 33—35% to be a desirable level. This percentage however is likely to be lower for sites using Auto Sentry flex terminals. An aggressive salesperson selling a lot of high-dollar services will push this indicator lower; whereas, a salesman selling only baselevel services will push this indicator higher. It is therefore recommended that a good operator focus on Required man-hours for manpower productivity and use the % Labor/Sales indicator as a reference to overall facility sales performance. This percentage figure is computed by taking all sales and dividing that total by the total dollar value of the labor on the time clock up to the time the report is calculated.

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E-Mail/Text Msg

Check to enable an email or text message for this indicator.

Profit Key

Shows the configured profit keys for your site.

Profit Center

Description of the profit key (e.g., WD is Hand Finish Services).

Active

Check to receive selected performance indicators for the specific profit key.

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CHAPTER 6:

Configuring

This chapter includes descriptions of the Auto Sentry menu in Tunnel Master.

Figure 122. Auto Sentry Menu

NOTE: Many of these settings are configured by ICS technicians during installation. Therefore, you should contact ICS support if you are not sure of the correct settings.

Server Configuration Select Auto Sentry > Server Configuration to see the Server Configuration dialog box.

Figure 123. Auto Sentry Server Configuration

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Table 6: Auto Sentry Server Configuration Field

Type

Description

Event Path

Alphanumeric

Directory on PC where event files are stored. Event files include receipts, shutdown requests, etc. The directory entered here must exist on the PC (usually D:\ICS\EVENT).

Gate Bounce

Numeric

Gate bounce (in seconds) for fifth loop input from multiple terminals. Server will ignore multiple loop input messages if they are received within this period of time.

Tunnel Control

Selection

Used to determine which tunnel is controlled by the Auto Sentry Server. Primary: There is only one tunnel or there are two tunnels with two Auto Sentry Servers running and this Auto Sentry Server is controlling the "Primary" tunnel. Secondary: There are two tunnels with two Auto Sentry Servers running and this Auto Sentry Server is controlling the "Secondary" tunnel. Both: There are two tunnels with one Auto Sentry Server and, therefore, this Auto Sentry Server is controlling both tunnels

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Password

Alphanumeric

Password for the Service Terminal dialog box, which is accessed by clicking Service on the Auto Sentry Server application.

Gate Timeout

Numeric

Maximum amount of time (in seconds) that an Auto Sentry can hold the gate token. The Auto Sentry makes a request to the server to obtain the gate token. Once granted, the Auto Sentry is allowed to place the car on the stack and fire (open) the physical gate. The Auto Sentry should then free (release) the gate token before this timeout period another Auto Sentry can obtain the token.

Use Wash Shift

Checkbox

If checked, the Auto Sentry Server will create a wash tunnel controller shift and act as a tunnel controller. Generally, this should only be checked if interfacing with an in-bay automatic (rollover).

Reset Stack

Checkbox

Resets (empties) the stack when the Auto Sentry Server is launched (if checked). The stack that is emptied is based on the Tunnel Control setting (above).

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Table 6: Auto Sentry Server Configuration (Continued) Field

Type

Description

Free Wash Code

Numeric

Wash code used to generate free washes. Generally, this is set for new sites wishing to test the car wash equipment and/or generate a customer base (by granting free washes for the first couple of days). This must be a five digit number.

Maximum Cars on Stack

Numeric

Maximum number of cars physically able to fit between Auto Sentry flex and tunnel entrance. If this maximum limit is reached, the Auto Sentry flex will not let another car through the gate.

Free Wash Service

Numeric

Wash service given for the free wash code. This is a PLU that must be configured in the Service Table.

Enable Error Reporting

Checkbox

If checked, then error messages generated by Auto Sentry will be e-mailed and/or text messaged.

Delay (minutes)

Numeric

How often error messages are sent.

Error URL

Alphanumeric

Uniform Resource Locator (URL) where error messages are described. The system will automatically launch a web browser with this address and error code generated when an error happens. This will help the manager take appropriate action based on the error generated.

Profiles Profiles are pre-designed groups of services you create. After you create an empty profile, you can fill it with base wash PLUs and extra service PLUs. By using a profile to set up your services in advance, you can display a customized wash menu to the customer at the Auto Sentry flex.

Creating a New Profile The following examples use a wash club profile named Exterior Club Member. You can select your own profile name and PLU numbers. To create a new profile, follow these steps: 1 Select Auto Sentry > Profiles. The Auto Sentry Configuration screen appears.

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Add

2 Select File > Add or click Add. A Profile Key number is generated and the screen is available to edit. 3 In the Profile Name box, type a name for the profile (e.g., Exterior Club Member). 4 In the Base field, type the PLU number of a base wash, and then press the Tab key. The PLU name appears, and the service is added to the Base list. Press the Insert key to see a list of available PLUs.

•

Repeat step 4 to continue adding base wash PLUs to the Base list until the list is complete. This list will be displayed to customers at the Auto Sentry flex when the profile is active.

5 Click Save when you are finished. The profile is saved.

Figure 124. Profile with Three Base Services

NOTE: You can add up to six base washes in the list. Washes must be of type Base. You cannot add Extra Service, Discount or Other services to the Base list.

Adding Extra Services to a Profile You can add extra services to profiles. These services are linked to each base wash in the profile. For example, a $5.00 basic wash might not include extra services. Therefore, you might want to offer triple foam, wax and tire dressing. You can configure these extra offerings in the profile. To add extra services to a base wash in a profile, follow these steps:

Previous and Next Record

Edit

152

1 Select Auto Sentry > Profiles. The Auto Sentry Configuration screen appears. 2 Use the previous and next record buttons to browse to the profile, and then click Edit. The profile is available to edit. 3 Select a PLU number in the Base area. This is the PLU to which you will add extra services.

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4 Select the first empty box in the Extra area. Type a PLU in the box, and then press the Tab key. The extra service is added to the base wash you selected in step three.

• •

You can press the Insert key to display the available PLU numbers. Repeat steps three and four for each PLU to which you want to add extra services.

5 Click Save when you are finished. The extra services are added to the base washes in the profile. These extra services will be available for customers to purchase at the Auto Sentry flex. Removing Profiles, Base Washes and Extras You can edit or remove profiles, base washes, and extras. Follow these steps: 1 Select Auto Sentry > Profiles. The Auto Sentry Configuration screen appears. 2 Use the previous and next record buttons to browse to the profile you want to edit or remove. 3 Do one of the following:

• • •

Retire

To remove an entire profile, select the name in the Profile Name box. To remove a base wash from the profile, select the base wash in the Base area. To remove an extra service from the profile, select the base wash PLU number in the Base area, and then select the extra service PLU number in the Extras area.

4 Select File > Retire or click Retire. The base service or extra service is removed from the profile. If you selected a profile name, the following message appears: Are You Sure You Want to Retire This Record? Click Yes to continue.

NOTE: If you retire a profile, it is automatically removed from the Auto Sentry Time Settings screen (Auto Sentry > Profile Times).

Profile Times After you have created a profile, you can set up profile times. Profile times control what profiles are displayed at the Auto Sentry flex. You can create multiple profile times for your site. Profile times include the following fields:

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Day

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• • • • •

Start Time Stop Time Class Transaction Profile

Figure 125. Example Profile Times

The following table provides more detailed information about each field. Table 7: Profile Time Fields Field

154

Function

Day

Day of week the profile is valid for (i.e., Sunday, Monday, etc). “All” may also be used as a default to use for any day not specified. As an example (using the profiles configured in the figure above), if a customer arrives on Monday morning between 6—8 a.m., he will receive the services assigned to the Early Bird Standard profile. However, Tuesday does not contain any profiles between 6—8 a.m. A customer who arrives on Tuesday between 6—8 a.m. will receive the services assigned to Standard Offerings (for All days).

Start Time

Time the profile starts.

Stop Time

Time the profile ends.

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Table 7: Profile Time Fields (Continued) Class

Standard—Standard size vehicle (i.e., the high vehicle profile sensor is not activated). HVP—High Vehicle Profile (i.e., the high vehicle profile sensor is activated). You might use the HVP setting for a profile that includes increased pricing for tall vehicles or for services that include retracts. You can create alternate HVP profile times for each of your Standard profile times.

Transaction

This field interacts with customer choices at theAuto Sentry flex. When the customer swipes a fleet card, for example, the software will search for a valid (i.e., correct day and time) profile time with Fleet in the Transaction column. If one is found, the Auto Sentry flex will display the wash choices configured in the associated profile. Retail—Default transaction type. Select Retail if the transaction is not Fleet, Presell, Club or Paid. This is the case for a customer who arrives at the Auto Sentry flex and selects Buy Wash. Fleet—Select Fleet if the profile applies to customers who are members of a fleet account. Fleet transactions are determined by the customer swiping a fleet card and optionally entering a PIN. Individual fleet accounts must be assigned to one or more profiles. Presell—Select Presell if the profile applies to customers who will use a presell ticket. Presell transactions are determined by the customer selecting Enter Wash Code on the Auto Sentry flex touch-screen. Paid—Select Paid if the profile applies to customers who will use a paid receipt to redeem a wash (e.g., customers who purchase a wash at the fuel pump or a quick lube). Paid transactions are determined by the customer selecting Enter Wash Code on the Auto Sentry flex touch screen. Club—Used when customer participates in a Club and/or the site is using RFID.

Profile

Profile to use based on the above five conditions (i.e., Day, Start Time, Stop Time, Class, Transaction).

About Profile Times Entry Logic Each row in the Profile Times dialog box is logically evaluated to determine whether it should be used as the active profile time. This logical evaluation is based on the parameters you select. In general, the more specific the parameter, the greater preference it is given. 1 The first step is to determine the day of the week:

▪ ▪

Specific days are selected first If no specific day is a match, then the All selection is used.

2 The second step is to determine the current time:

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Specific time ranges are used first. The more specific the range, the higher its priority. For example, say the current day and time is Monday at 2:00 p.m. You might have two profile times for Monday. One is given a general time range (e.g., 8:00 a.m. through 8:00 p.m.). The

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other is given a specific time range of 1:00 p.m. to 3:00 p.m. Therefore, it will be used for customers who arrive between 1:00 p.m. and 3:00 p.m. The more specific range is selected first.

▪

Both the day and time parameters are class- and transaction-independent.

3 The third step involves class and transaction parameters. These parameters are used together to determine the profile.

▪ ▪

▪

▪

▪

156

Standard—These profile times are used for standard sized vehicles or if no HVP profile time is found for a sensed HVP customer. HVP—These profile times are optional. You do not need to create separate HVP profile times for each corresponding standard profile time. If no HVP profile time is available, then an appropriate standard profile time will be used. Retail—This is the default transaction type for customers who select Buy Wash at the Auto Sentry flex touch screen. In this case, the system first determines the correct profile time based on the Day and Time settings. If the customer is sensed as a standard vehicle, the system next looks for the Standard (class) and Retail (transaction) profile time. If the customer is sensed as an oversized vehicle, the system instead looks for the HVP (class) and Retail (transaction) profile time. If an HVP profile time does not exist, then the standard profile time is used. Fleet—This is the transaction type for the customer who swipes a fleet card. For example, the system locates the particular fleet account customer and checks to see if he is in an oversized vehicle. If so, the system checks the list of fleet transactions given the day and time to determine if any HVP classes are configured. If so, it compares these profiles to the ones assigned to the fleet. If a match is made, then that profile is used. If no match is found, the system compares the list of Standard (class) profiles to the ones assigned to the fleet. If a match is made, then that profile is used. If no match is made, then an error is produce (invalid fleet account). Presell—This is the transaction type for a customer who has a presell (unpaid) ticket and selects Enter Wash Code at the Auto Sentry flex touch screen. This profile can be used in an attempt to up-sell frequency promotions, although it would work with any unpaid ticket. The system first determines if the customer is in an oversize vehicle. If so, the system checks to see if an HVP (class) and Presell (transaction) profile time exists within the given day and time. If so, then that profile is used. If not, then the system checks to see if a Standard (class) and Presell (transaction) profile time exists. If found, that profile is used. If no Presell transaction is found, the system

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skips the extra service screen and moves to the payment screen. No error is produced, since this is still a valid transaction (simply no upsell feature has been configured). Note: For presell profiles, the system is attempting to determine whether any extra services are available to display. The base wash used is the one already in the ticket table (i.e., pre-sold). Therefore, a single “Presell” profile could be used for multiple types of presell tickets. The profile can include up to six base washes. For example, if you have a presell ticket with an “Exterior” base wash, you can show a list of extra services that might include vacuuming, tri-foam wax and towel dry. If the presell ticket has a “Full Service” base wash, then the extra services might be limited to tri-foam wax only. Since the base wash is different, the extra services displayed can be different. You configure the various base wash—extra service combinations in the Profiles dialog box.

▪

Paid—This is the transaction type for a customer who has a paid ticket and selects Enter Wash Code at the Auto Sentry flex touch screen. The system first determines if the customer is in an oversized vehicle. If so, the system checks to see if an HVP (class) and Paid (transaction) profile time exists within the given day and time. If so, then that profile is used. If not, then the system checks to see if a Standard (class) and Paid (transaction) profile time exists. If found, that profile is used. If no Paid transaction is found, the system skips the extra service screen and finalizes the transaction (i.e., puts the car on the stack, etc.). No error is produced since this is still a valid transaction (simply no up-sell feature has been configured). For paid profiles, the system is attempting to determine any extra services to display. The base wash used is the one already in the ticket table (paid). Therefore, the same profile could be used for multiple paid tickets. See the note above about presell tickets.

Adding a New Profile Time To add a new profile time, follow these steps: 1 Select Auto Sentry > Profile Times. The Auto Sentry Time Settings screen appears. 2 Select the Profile column of the last record. The profile is selected. Edit

3 Select File > Edit or click Edit. The Profile Time is available to edit. 4 With the cursor still located in the Profile column of the last record, press Tab. A new record is created below the last one. 5 Type or select values for each empty field. Keep in mind you will be making choices based on the club profile you created in the previous section

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(e.g., Exterior Club Member). So it might help to select the profile in the Profile column first, and then complete the remaining fields.

NOTE: When completing the fields in the Profile Time screen, you can type the first letter or number, and then press Tab. The field will be autofilled with the closest matching selection. For example, in the Start Time field you can type 8, and then press Tab. The field will be auto-filled with 8:00:00 AM. 6 Click Save when you are finished. The new profile time is saved and wash choices will appear at the Auto Sentry flex based on the values of each field and the profile. For the Exterior Club Member example described above, the profile time would appear as shown in the figure below.

Figure 126. Timing for the Exterior Club Member Profile

Club Settings You can use the Club Settings dialog box to link a wash club PLU with the wash club profile. The table below provides more detailed information about each field in the Club Settings dialog box. Table 8: Club Settings Fields Field

158

Function

Club Name

All available club PLUs in the Service Table.

PLU

The PLU assigned to the selected Club Name.

Profile Name

All available Profiles set up in the Auto Sentry > Profiles screen.

Maximum Allowed Washes

Total number of washes in a specified period (e.g., one per day). This value is independent of the Club Count field for the club PLU in the service table.

Within This Period (Days)

Frequency limits or length of time for the customer to receive the club washes. For example, you can limit the customer to one wash per day and three washes per week within a 30-day expiration period.

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Linking a Club and a Profile To link a club and a profile, follow these steps: 1 Select Auto Sentry > Club Settings. The Auto Sentry Club Settings screen appears. Edit

2 Select File > Edit, or click Edit. The Club Settings Screen is available to edit.

Figure 127. Example Club Setting Dialog Box

3 Select a club in the Club Name list (e.g., Exterior AS Club). 4 Select a profile in the Profile Name list (e.g., Exterior Club Member). The club and the profile are linked. 5 Type additional frequency limits in the Maximum Allowed Washes area and in the Within This Period (Days) area. 6 Click Save when you are finished.

About the Active Settings Dialog Box The Active Settings dialog box includes two main areas:

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The upper half includes coupon and extra service settings for the active profiles. The lower half includes Group and Type settings, which are used to globally enable or disable specific services.

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Figure 128. Active Settings Dialog Box, Upper and Lower Sections

Using the Active Settings Dialog Box to Select Coupons To enable coupons at the Auto Sentry flex, you must first create a coupon PLU. Coupon PLUs have the following parameters:

• • • •

160

Coupon PLUs are three- or four-digit numbers (e.g., 100 or 1000). Profit Center is WA (wash), or WD (wash detail). Operation Type is Package. Description is Base.

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Figure 129. PLU Parameters for $10.00 Coupon Package

In the figure above:

• • • • •

PLU codes between100 and 9999. Operation is package. Profit Center is WA (wash) or WD (wash detail). Description is Base. Package contains a base wash and a $1.00 discount (not shown).

NOTE: You should not create coupon PLUs as Standard services. The wash controller may not recognize three- and four-digit PLUs. Therefore, coupon PLUs are not recognized as standard services by the controller. They must be defined as packages, which include a standard service (two-digit PLU) and a discount. Coupon PLUs are created as packages.

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Figure 130. Coupon as Package

In the figure above:

• •

PLU 190 is a package containing PLU 1 (Royal Flush Wash) and PLU 1900 (a $1.00 discount). The total package price is $10.00, which is $1.00 off the $11.00 Royal Flush Wash.

Assigning Coupons to Profiles Once you have created coupon PLUs, you can assign them to profiles.

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Figure 131. Active Settings With and Without Assigned Coupons

In the figure above:

• •

The first example shows an Active Settings dialog box with no coupons for Day profile. The second example shows an Active Settings dialog box with $1.00 coupon (PLU 190) and Rain X Complete (PLU 5) for the Day profile

To assign a coupon to a profile, follow these steps: 1 Select Auto Sentry > Active Settings. The Active Settings screen appears. 2 Click Edit. The screen is available to edit. 3 In the Active Profile box, select a profile. This is the profile to which you will add coupon selections at the Auto Sentry flex screen. 4 In the Service area, select a coupon, and then click Add. The coupon is added to the profile.

•

(Optional): In the Coupon Wash area, select a coupon, and then type a PLU number in the Extra Services area. The extra service selection is added to the coupon.

5 Click Save when you are finished.

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This coupon will appear at the Auto Sentry flex when the profile is active.

Figure 132. Coupon Selection

In the figure above:

• • •

Customer touches Enter Coupon. Customer enters coupon code, which is the coupon PLU. Extra service selection is presented.

After the customer finalizes his selection, a receipt is printed with the coupon package name (e.g., $1.00 coupon) and any extra services.

Figure 133. Receipt from Coupon Sale

•

The receipt shows a coupon selection and extra service for a total sale of $12.00.

The shift report for the Auto Sentry flex includes details about the coupon wash package purchase.

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Figure 134. Shift Report Showing Coupon Wash Package Purchase

Using the Active Settings Dialog Box for Groups and Types The Group and Type selections in the Active Settings dialog box are useful for situations where you want to turn off specific services for all profiles. To understand groups and types, some introductory discussion is required. The following sections include this introductory material:

• • • •

“A Typical Group and Type Example” on page 165. “Creating Groups and Types” on page 167. “Assigning Groups and Types to PLUs in the Service Table” on page 168. “Assigning PLUs with Groups and Types to Profiles” on page 169

Read these sections to understand these pre-requirements. If you already understand groups and types, you can skip to the following section:

•

“Setting Groups and Types in the Active Settings Dialog Box” on page 170.

A Typical Group and Type Example Imagine your site had the following standard profiles:

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Day Evening Fabulous Fridays Weekend

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• • •

Rain Snow Club

Now imagine that you have created the following extra services for your wash detail profit center:

• • • •

Hand Wax Engine Clean Light Detail Heavy Detail

Furthermore, you would like to distinguish between the exterior and interior detailing services. In the examples above, you might think of the Hand Wax and Engine Clean detailing services as exterior types, and the Light Detail and Heavy Detail as interior types. If your detailing center is closed, or if your detailing employees are not available to work, then you will need to remove some or all of your detailing extra services from the Auto Sentry flex touch-screen interface. Or perhaps you can handle the interior but not the exterior detailing services. You might want to remove only the exterior detailing services from the Auto Sentry flex touch-screen interface. Using only the Profiles dialog box, you could create separate “no-interiordetailing-service” and “no-exterior-detailing-service” profiles for each of your standard profiles. However, this quickly becomes cumbersome. You have seven standard profiles. Each profile will need an additional two “nodetailing” profiles. You will have a total of 21 profiles in all. Instead, you can create categories to filter services out of the seven standard profiles. Categories include Group and Type descriptions.

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Creating Groups and Types You create groups and types in the Categories dialog box (Config > Service Configuration > Categories).

Figure 135. Categories Dialog Box

In the figure above:

• •

A new Detail group is added to the Group list. New Exterior and Interior types are added to the Type list.

NOTE: An important use of groups and types is for ICS quick lube customers who use Lube Master® software. Therefore, some Group and Type selections you may see are system defaults and cannot be changed or deleted. These include groups of Auxiliary and Filter, along with types of Air, Breather, Labor, Oil, PVC and Parts.

See the Tunnel Master Exterior user manual for more information about creating groups, types and units in the Categories dialog box. See page 116 in the file titled Ext_40Manual.PDF, which is located in the E:\Manual\ directory.

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Assigning Groups and Types to PLUs in the Service Table In the Service Table dialog box, you can assign groups and types. Do this after you have created groups and types in the Categories dialog box. Assignments are made in the following ways:

• • •

Only a Group Only a Type Both a Group and Type

The following examples show four extra service PLUs which have been assigned to both a Group and a Type.

Figure 136. Example Exterior Services with Group and Type Settings

In the figure above:

•

Services 60 and 63 are two extra services in the wash detail profit center. They are assigned to the Detail group and the Exterior type.

Figure 137. Example Interior Services with Group and Type Settings

In the figure above:

•

Services 61 and 62 are two more extra services in the wash detail profit center. They are also assigned to the Detail group. But their type is Interior, not Exterior.

All four examples above show Group and Type settings for extra services in the Wash Detail profit center. However, any PLU from any profit center can be assigned to a Group, Type or both. The PLU does not need to be an

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extra service. You can assign groups and types to PLUs in whatever way is best for your site’s specific requirements. Assigning PLUs with Groups and Types to Profiles Finally, you can use the Profiles dialog box to assign the PLU services that include groups and types to your standard profiles.

Figure 138. Extra Services Assigned to Royal Flush Wash

In the figure above:

• •

Profile name is Day. Extra services are assigned to base wash 1, Royal Flush. Each extra service is assigned to a group and type in the Service Table dialog box.

Figure 139. Extra Services Assigned to Fabulous Fridays Base Wash

In the figure above:

• •

Profile name is Fabulous Fridays. Extra services are assigned to base wash 8, Fabulous Fridays. Each extra service is assigned to a group and type in the Service Table dialog box.

Groups and Types Summary The previous sections covered the following steps:

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A Typical Group and Type Example. Creating Groups and Types. Assigning Groups and Types to PLUs in the Service Table. Assigning PLUs with Groups and Types to Profiles. After you have finished each of these steps, you can use the Active Settings dialog box to filter out specific groups and types from the Auto Sentry flex touch-screen interface. Setting Groups and Types in the Active Settings Dialog Box The Group and Type check boxes in the Active Settings dialog box are available for you to turn on and turn off services at the Auto Sentry flex touch-screen interface. These services must have been assigned Group and Type settings. They must also be assigned to profiles. That is, the service must first be assigned to a profile and that profile must be active. Then checking and unchecking the Group and Type boxes will add and remove that service from the Auto Sentry flex interface. If the service is not assigned to a profile, then the Group and Type boxes will have no effect on the interface.

NOTE: The Active Settings dialog box will filter Groups first then Types. To select groups and types in the Active Settings dialog box, follow these steps: 1 Select Auto Sentry > Active Settings. The Active Settings dialog box appears. Group and Type areas are on the bottom half of the dialog box.

Figure 140. Group and Type Areas in Active Settings Dialog Box

2 Click Edit. The dialog box is available to edit. 3 Do the following:

Select All Remove All

170

▪ ▪ ▪

To filter on groups, select or clear the check boxes in the Group area. To filter on types, select or clear the check boxes in the Type area. Click Select All and Remove All to select and clear all check boxes.

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4 Click Save when you are finished. The PLUs assigned to the groups and types you selected or cleared are shown or removed from the Auto Sentry flex touch-screen interface. These settings are immediately valid for the active profile.

See the following figures for illustrations.

Figure 141. Four Selections for Group and Type Settings

In the figure above:

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The illustrations show an example where Exterior and Interior types are shown. The Group filter is applied first. All services assigned to the Detail Group are displayed. Services assigned to the Auxiliary and Filter groups are removed. The Types filter is applied second. Services assigned to both the Exterior and Interior Types are displayed. All others are removed. The customer sees all four extra services assigned to Detail (Group), Exterior and Interior (Types).

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Figure 142. Two Selections for Group and Type Settings

In the figure above:

• • • •

The illustrations show an example where only Interior Types are shown. The Group filter is applied first. The Detail group is shown. Only those services with the Type of Interior are displayed. The customer sees only two extra services—those assigned to Detail (Group), and Interior (Type).

Auto Sentry Stations The commonly referenced name for this dialog box is “Stations.” It is used quite heavily for Auto Sentry flex configuration. The Stations dialog box includes more than 130 individual fields in 14 separate pages. This section includes a brief description of each field.

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Configuring

APPLICATION

CATEGORY

Figure 143. Auto Sentry Stations Dialog Box

The fields are broken down into three sections to help facilitate data entry:

• • •

Machine Application Category

Use the scroll arrows to select the different choices. Scroll Arrows

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Auto Sentry Stations, DeviceInt, ComPorts Settings The following table provides descriptions of the DeviceInt and ComPorts settings in the Auto Sentry Stations dialog box.

Figure 144. Auto Sentry Stations, DeviceInt, ComPorts Settings Table 9: Auto Sentry Stations, DeviceInt, Comports Settings Field

Description

BillAcceptor

Bill acceptor port (COM1—9, 0 = none).

BillDispenser

Bill dispenser port (COM1—9, 0 = none).

CoinAcceptor

Coin acceptor port (COM1—9, 0 = none).

CreditCard

Credit card reader port (COM1—9 or USB, 0 = none).

PLC

Parameter no longer supported. Was usually set to 0 for PLC port.

PrinterName

Name of the printer installed (HECON-C56, FTP629 or FTP629U).

PrinterPort

Port printer is on (COM1-9 or USB, 0 = none).

Auto Sentry Stations, DeviceInt, Control Settings The following table provides descriptions of the DeviceInt and Control settings in the Auto Sentry Stations dialog box.

Figure 145. Auto Sentry Stations, DeviceInt, Control Settings Table 10: Auto Sentry Stations, DeviceInt, Control Settings Field

174

Description

AcceptTokenNote

Set to Y if accepting MEI® token notes, otherwise false N. See “Auto Sentry Tokens” on page 187 for more information.

CanadianMode

Parameter no longer supported. Was used for accepting Canadian bills.

OnBounce

Time in seconds to wait for true measurement of a vehicle. Used to weed out false-positive readings of nonvehicle activity.

OnDelay

Time in seconds to wait (after sensing the presence of a car) before changing touch from the "bubble" screen to the main option screen

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Table 10: Auto Sentry Stations, DeviceInt, Control Settings (Continued) Field

Description

ScreenBrightLevel

The screen brightness. Range is 16—26. Default is 26, which draws approximately 2.0 V. Setting the level above 26 will result in no change of brightness.

ScreenDimLevel

The screen dimness. Range is 2—10. Default is 2, which draws approximately 0.2 V.

SlowHopper

Set to Y to slow the hopper down when dispensing coins (dispenses one at a time) otherwise set to N. Default setting is N.

Auto Sentry Stations, DeviceInt, Debug Settings The following table provides descriptions of the DeviceInt and Debug settings in the Auto Sentry Stations dialog box.

Figure 146. Auto Sentry Stations, DeviceInt, Debug Settings Table 11: Auto Sentry Stations, DeviceInt, Debug Settings Field

Description

LogToDisk

For debugging purposes. Should be "N"

Monitor

For development debugging purposes. Should be "N"

Auto Sentry Stations, DeviceInt, RFID Settings The following table provides descriptions of the DeviceInt and RFID settings in the Auto Sentry Stations dialog box.

Figure 147. Auto Sentry Stations, DeviceInt, RFID Settings

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Table 12: Auto Sentry Stations, DeviceInt, RFID Settings Field

Description

AntennaSequence

Antenna to use for this lane.

Attenuation

How much power to send to the antennas. Range from 0—150, where 0 = full power.

CommandPort

Port to use to talk to the reader. Should be 23.

IPAddress

IP address of the RFID reader.

MinimumReadCount

Minimum number of reads necessary to count as a valid RFID tag.

Password

Password used to login to the reader. Should be 'password'.

ReaderName

Reader used for RFID. 9800 and 9900 are valid choices.

User

User name used to login to the reader. Should be 'alien'.

Auto Sentry Stations, Touch, Coin Acceptor Settings The following table provides descriptions of the Touch and Coin Acceptor settings in the Auto Sentry Stations dialog box.

Figure 148. Auto Sentry Stations, Touch, Coin Acceptor Settings Table 13: Auto Sentry Stations, Touch, Coin Acceptor Settings Field

Description

AcceptMultipleTokens

Set to Y if you wish to accept more than one token per transaction, otherwise set to N.

Coin1—6Value

Dollar value of the coin programmed on line one, two, three, etc.

IsCoin1—6Token

Set to Y if the coin programmed on line one, two, three, etc., is a token. Otherwise set to N.

Auto Sentry Stations, Touch, Control Settings The following table provides descriptions of the Touch and Control fields in the Auto Sentry Stations dialog box.

Figure 149. Auto Sentry Stations, Touch, Control Settings

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Table 14: Auto Sentry Stations, Touch, Control Settings Field

Description

AdminRFIDCard

The manager RFID card number used as an override for customers with RFID tags that do not read.

ConveyorHold

Time in milliseconds to hold the conveyor/gate output (i.e., 500 represents ½ of a second).

Description

The name (descriptive) of the Auto Sentry terminal. This will appear on shift reports.

DisplayClubName

Set to Y to display the name of the club profile on the buy wash screen (for recognized club members). Otherwise set to N.

FontColor

Font color to use for displaying non-service text on the interface. Most text in the Auto Sentry > Languages > Fields is affected by this setting. Only use if not using custom graphics.

Gate

Indicator that represents how terminals are stacked (valid range is 0 to 2). Zero (0) means terminals are not stacked (i.e. there is only one terminal or one terminal per tunnel and, therefore, cars can be added to the stack at will). One (1) represents terminals that are stacked side by side which requires the terminal to fire a gate output. The gate input represents the terminals actual gate state (NOT the other terminals gate state). Two (2) represents terminals that are stacked front to back (there are no physical gates in this scenario). For the terminal closest to the wash entry, the gate input MUST NOT be used (always off - this terminal can always add the car to the stack). For the other terminal, the gate input represents whether or not a car is at the terminal in front of this terminal (i.e. the proximity sensor from the first terminal is wired to the gate input of the second terminal).

GrossTimeout

Gross period of inactivity to wait (in seconds) before returning to base state.

ImagineIP ImaginePassword

Not supported.

ImagineUser

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MaxAmbientTemp

Not supported.

MaxInBayWashTime

In-bay only. In seconds (e.g., 15 minutes = 900). Maximum amount of time the wash busy signal can be active before an alert is sent via email or text message. For example, a vehicle pulls into the bay and a wash busy signal is sensed. Fifteen minutes later the wash busy signal is still sensed. If MaxInBayWashTime is set to 900, then an alert is sent.

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Table 14: Auto Sentry Stations, Touch, Control Settings (Continued) Field

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Description

MultipleLanguages

Set to true (1) for multiple languages (primary/secondary), otherwise false (0). Primary/secondary avi files, bitmaps, and text (in tunnel master) must be defined if this is set to true (1).

NoExtraBuyTimeOut

When on the extra service screen, this represents the time to wait (in seconds) before the system automatically selects “no extra services.”

PostCode

System generated. User cannot change setting.

RebootHour

Hour to reboot computer (0—23). Set to 24 or greater to disable feature.

RestartDelay

Timeout to wait when at the final screen before returning to the base state. This gets set if a user starts the transaction by touching the screen instead of being sensed by sensor. Also gets set if stacking and wash is busy (via gate control).

SecondaryTunnel

Set this to true (1) if the site contains two tunnels, you are stacking and this terminal stacks to the "secondary" (as opposed to the "primary") tunnel. Otherwise, set to false (0 - default).

ShortCutName

Name of shortcut used to launch touchint.exe (usually "Interface.lnk")

ShortCutPath

Path where shortcut resides (usually C:\ICS)

Stacking

Add car to stack (1 = true, 0 = false)?

Station

Unique station identifier. If using PCCharge, set this to the user name.

SwitchEnabled

Set to false (0) if the service unit switch is to be ignored, otherwise true (1). Only for rebooting purposes.

UseWashDetail

Print wash detail "WD" ticket (1 = true, 0 = false)?

UseWashOpen

Use signal from rollover (or some other external source) to determine if wash is open (1 = true, 0 = false)?

UseWashOpenLabel

Display text field on bitmap when wash is closed/out of service. If the owner does not have a custom bitmap for this feature, set it to true (1), otherwise false (0).

WashBusyWaitTmr

In-bay only. Estimate (in seconds) of how long it will take for a customer to drive into the In-Bay. When this timer expires, the Auto Sentry flex will try to program the next wash if there is one queued up. If not, it will go to the initial touch screen.

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Table 14: Auto Sentry Stations, Touch, Control Settings (Continued) Field

Description

WashClosed

System generated. User cannot change setting.

WashEqptErrTmr

In-bay only. For handling equipment errors when wash goes busy. In seconds. When system goes into error mode when wash is busy, it will wait for the WashEqptErrTmr before closing the wash.

WashEquipment

In-bay only. May be set to any of the following recognized parameters: BELANGER_VECTOR, or BELANGER_FREESTYLE DNS_ODYSSEY ISTOBAL PDQ_G5 or PDQ_4000 RYKO or RYKO2 SUPERIOR TMJ WESUMAT Parameters are case sensitive. Default is NULL. Contact ICS support for more detailed information.

Auto Sentry Stations, Touch, Credit Card Settings The following table provides descriptions of the Touch and Credit Card fields in the Auto Sentry Stations dialog box.

Figure 150. Auto Sentry Stations, Touch, Credit Card Settings

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Table 15: Auto Sentry Stations, Touch, Credit Card Settings Field

Description

AmericanExpress

Set to Y if site accepts American Express® cards, otherwise N. Only effects the buy wash bitmap that is displayed.

CAPS

Use CAPS interface for clearing credit card transactions. Currently, CAPS interfaces to Lynk and TransActive. If this is set to true ("Y"), then set either Lynk or Transactive to "Y" (below), depending upon which processor is being used (generally Lynk). DEPRECATED IN VERSION 5.14 B2.

CAPSHost

Machine name or IP Address of machine which is running CAPS.

CAPSPort

Port number CAPS is listening on (generally 32511).

CardPath

Path used to produce the file for clearing. If using PCCharge, set this to where the program was installed (usually C:\Program Files\Active-Charge).

Discover

Set to Y if site accepts Discover® cards, otherwise N. Only effects the buy wash bitmap that is displayed.

Interface

CAPS, CAGE, or PCCHARGE. If set to CAGE, the system will use the file encryption method for the drop files sent through CAGE software.

Lynk

Use Lynk eCommerce Credit Card system. DEPRECATED IN VERSION 5.14 B2.

MerchantID

Merchant number. Defined by PCCharge, ICVerify or TransActive. Only required if Interface is not CAGE.

PCCharge

Use PCCharge interface (Y = true, N = false) DEPRECATED IN VERSION 5.14 B2.

180

Processor

Name of the credit card processor. Numerous settings are possible. Common ones include LYNK, VISA and TFIR. If set to TFIR, the system will process cards through TransFirst®.

StoreID

Store ID assigned by Lynk eCommerce

TaxCreditCard

Set toY if credit card sales are taxable, but cash sales are not. Otherwise set to N. Currently, this is only necessary for New York locations.

TerminalID

Terminal ID assigned by Lynk eCommerce

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Table 15: Auto Sentry Stations, Touch, Credit Card Settings (Continued) Field

Description

TimeOut

Timeout (in seconds) to wait for credit card to clear.

Transactive

Use TransActive credit card processor (Y = true, N = false)?

Visa-Master

Set to Y if site accepts Visa/MC cards, otherwise N. Only effects the buy wash bitmap that is displayed.

Auto Sentry Stations, Touch, Debug Settings The following table provides descriptions of the Touch and Debug fields in the Auto Sentry Stations dialog box.

Figure 151. Auto Sentry Stations, Touch, Debug Settings Table 16: Auto Sentry Stations, Touch, Debug Settings Field

Description

EnhancedLog

Set toY for enhanced logging, otherwise set to N. Enhanced logging is only used for debugging purposes, so it should generally be set to N.

Monitor

For software development debugging. Set to N.

Auto Sentry Stations, Touch, Dispenser Settings The following table provides descriptions of the Touch and Dispenser fields in the Auto Sentry Stations dialog box.

Figure 152. Auto Sentry Stations, Touch, Dispenser Settings

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Table 17: Auto Sentry Stations, Touch, Dispenser Settings Field

Description

BDType

Bill dispenser type. Valid choices include F100, F400 and NMD50.

Cassett1Denomination

Dollar value of the bills in the 1st bill dispenser

Cassett2Denomination

Dollar value of the bills in the 2nd bill dispenser

Cassett3Denomination

Dollar value of the bills in the 3rd bill dispenser

MaxNoteDispense

Maximum amount of bills allowed to be dispensed from the bill dispenser (per transaction).

Auto Sentry Stations, Touch, Gift Card Settings The following table provides descriptions of the Touch and GiftCard fields in the Auto Sentry Stations dialog box.

Figure 153. Auto Sentry Stations, Touch, GiftCard Settings Table 18: Auto Sentry Stations, Touch, GiftCard Settings Field

182

Description

AddValuePromo

% Increase to use for recharging gift cards. Set to 0 if promotion is not in use, otherwise set to the proper %. For example, if this value is set to 10 (for 10%), then if a customer recharges a gift card with $20.00, the value added to the gift card would be $22.00 (20 + 2). The customer would be charged only the $20.00.

GiftClerk

Gift clerk. Usually not necessary, however if using World Gift Card and Use Require Clerk ID is checked, then you must provide the Gift Clerk ID here.

GiftMerchantID

Merchant ID for World Gift Card. May be blank if using WashCard gift cards.

GiftPath

Path to produce file for clearing. If using World Gift, set this path to the same path as the CardPath above. If using WashCard, set this path to the same directory the WashCard Interface program is looking at.

GiftProcessor

"WRLD" for World Gift Card. "WCRD" for WashCard.

GiftTimeOut

Timeout (in seconds) to wait for gift card to clear.

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Table 18: Auto Sentry Stations, Touch, GiftCard Settings (Continued) Field

Description

Interface

Set to "PCCharge" if clearing gift cards through PCCharge Payment Server or "CAPS" for clearing gift cards through CAPS processor.

MaxIncrease

Maximum dollars customer is allowed to add to the gift card.

MinIncrease

Minimum dollars customer is allowed to add to the gift card.

Auto Sentry Stations, Touch, Hoppers Settings The following table provides descriptions of the Touch and Hoppers fields in the Auto Sentry Stations dialog box.

Figure 154. Auto Sentry Stations, Touch, Hoppers Settings

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Table 19: Auto Sentry Stations, Touch, Hoppers Settings Field

Description

Coin1Value

Dollar value of the coins in hopper one (i.e. .25)

Coin2Value

Dollar value of the coins in hopper two (i.e. .25)

Coin3Value

Dollar value of the coins in hopper three (i.e. .25)

MaxCoin1Dispense

Maximum amount of coins to dispense from hopper one (per transaction). If hopper one contains tokens, set this value to zero (0)

MaxCoin2Dispense

Maximum amount of coins to dispense from hopper two (per transaction). If hopper two contains tokens, set this value to zero (0)

MaxCoin3Dispense

Maximum amount of coins to dispense from hopper three (per transaction). If hopper three contains tokens, set this value to zero (0)

Token1Name

If dispensing tokens, user-defined name for hopper one. Displays on screen and receipt when a credit is owed for tokens

Token2Name

If dispensing tokens, user defined name for hopper two. Displays on screen and receipt when a credit is owed for tokens

Token3Name

If dispensing tokens, user defined name for hopper three. Displays on screen and receipt when a credit is owed for tokens

Auto Sentry Stations, Touch, MainOptions Settings The following table provides descriptions of the Touch and MainOptions fields in the Auto Sentry Stations dialog box.

Figure 155. Auto Sentry Stations, Touch, MainOptions Settings

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Table 20: Auto Sentry Stations, Touch, MainOptions Settings Field

Description

AllowCard

Credit cards accepted ("Y" = true, "N" = false).

AllowCash

Cash accepted ("Y" = true, "N" = false).

AllowCode

Presell tickets accepted ("Y = true, "N" = false)

AllowPay

Pay attended feature ("Y" = on, "N" = off)

ExpressClub

Set to Y if you wish the system to bypass the main choice menu (buy wash, enter code, enter coupon) if a club member is recognized. Otherwise set to N.

NoVideo-OnlyAudio PayOutput

Output to fire if pay attendant is selected (0 = no output).

SellClubs

Set to Y if you wish to sell clubs from the Auto Sentry flex, otherwise set to N.

ShowVideoToLeft

Set to Y if you want the video to be displayed on the left hand side of the screen. Otherwise set to N and the video will be displayed on the right hand side of the screen.

WashType

Valid values are "Presell", "Conveyor" or "Automatic".

Auto Sentry Stations, Touch, Receipt Settings The following table provides descriptions of the Touch and Receipt fields in the Auto Sentry Stations dialog box.

Figure 156. Auto Sentry Stations, Touch, Receipt Settings

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Table 21: Auto Sentry Stations, Touch, Receipt Settings Field

Description

BarCodeReceipt

Print barcode on receipt ("Y" = true, "N" = false). You generally only need the barcode if you are manually stacking from the input terminal and want to scan the ticket

BarCodeTicket

Print barcode on presell ticket ("Y" = true, "N" = false). You generally only need the barcode on the presell ticket if you are manually stacking from the input terminal and want to scan the ticket.

ChangeErrorMsg1

Error message to print on receipt when touch is incapable of dispensing the correct change (coin out, bill dispenser failure, etc)

ChangeErrorMsg2

Error message to print on receipts when touch is incapable of dispensing the correct change (coin out, bill dispenser failure, etc). This is appended to ChangeErrorMsg1

Count

Number of receipts to print. Set to 0 if you want the system to prompt the customer to print a receipt

PrintClubReceipt

If Y then a receipt will print for a club transaction regardless of Count setting above.

PrintCreditReceipt

If Y then a receipt will print if transaction is paid by credit/gift/ fleet regardless of Count setting above.

TokenErrorMsg1

Error message to print on receipts when touch is incapable of dispensing the correct tokens.

TokenErrorMsg2

Error message to print on receipts when touch is incapable of dispensing the correct tokens. This is appended to TokenErrorMsg1.

Auto Sentry Stations, Touch, Shift Settings The following table provides descriptions of the Touch and Shift fields in the Auto Sentry Stations dialog box.

Figure 157. Auto Sentry Stations, Touch, Shift Settings

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Table 22: Auto Sentry Stations, Touch, Shift Settings Field

Description

AutoBump

Parameter no longer supported. Was used to automatically bump the shift at midnight (closes the previous shift at 11:59 pm the previous day and opens a new shift at 12:00 am the current day).

CloseOnExit

Parameter no longer supported. Was used to close the register shift whenever the touch application is shutdown ("Y" = true, "N" = false).

CouponLength

Number of digits in PLU for coupons (may be set to 3 or 4).

MaxTransactionAmount

Set the register to desired dollar value for maximum cash amount to be accepted by AutoSentry per transaction.

Auto Sentry Tokens The Token Setup dialog box (Auto Sentry > Tokens) is where you register any token coin or token note that is configured for your Auto Sentry flex terminals.

Figure 158. Auto Sentry Tokens

In the figure above:

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$1.00 token bills are registered. $5.00 token coins are registered.

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Table 23: Auto Sentry Tokens Field

Type

Description

Coupon 1— Coupon 3

Numeric

Dollar amount of coupons accepted at any Auto Sentry flex. You can configure up to three coupons for $1.00, $5.00 and $10.00.

Token 1— Token 6

Numeric

Dollar amount of token coins accepted at any Auto Sentry flex. You can configure up to six token coins.

NOTE: The Tokens Setup dialog box is where you register token values globally for all acceptors and dispensers. To enable (e.g., turn on) the token coins or notes, you can use the Auto Sentry Stations, Touch, Coin Acceptor and Auto Sentry Stations, Touch, Hoppers dialog box. You can also limit the number of token coins accepted per transaction to one.

For an example showing a five-dollar token registered as part of a promotion example, see “Registering a Token in the Token Setup Dialog Box” on page 114.

For more information, see “Auto Sentry Stations, Touch, Coin Acceptor Settings” on page 176 and “Auto Sentry Stations, Touch, Hoppers Settings” on page 183. About Token Coupons The Auto Sentry flex includes an MEI® brand bill acceptor. You must use MEI coupons that can be ordered from MEI. You can order generic or custom coupons.The bill acceptor will recognize $1.00, $5.00 and $10.00 coupons.

Figure 159. Standard-Order MEI Car Wash Coupons

Contact your MEI sales associate or distributor for a complete overview, product pricing and ordering information. MEI can help you design your own coupon program and graphics. Visit http://mei.anro.com/ or call 1-800-3458215.

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Programming Coupons To program the Auto Sentry flex to accept coupons, follow these steps: 1 Select Auto Sentry > Tokens. The Token Setup dialog box appears. Edit

2 Click Edit. The fields are available to edit. 3 Select a Coupon 1, Coupon 2 or Coupon 3 box, and then type one of the following dollar amounts in the box:

▪ ▪ ▪

$1.00 $5.00 $10.00

NOTE: Tunnel Master software will recognize only $1.00, $5.00, and $10.00 dollar coupons. Any other denominations are invalid. Save

4 Click Save. Continue to the next procedure, Enabling Coupons at the Auto Sentry To enable the Auto Sentry flex to recognize coupons, follow these steps: 1 Select Auto Sentry > Stations. The Station Settings dialog box appears. 2 Select the machine, DeviceInt and Control in the three selection boxes.

Edit

3 Click Edit. The dialog box is available to edit. 4 In the AcceptTokenNotes box, type Y.

Figure 160. Accept Token Notes in Station Settings

Save

5 Click Save when you are finished. The Auto Sentry flex will now recognize token notes (i.e., coupons). Programming the Bill Acceptor You can program the bill acceptor to recognize coupons. 1 Open the Auto Sentry flex rear-access chamber so you can see the back of the bill acceptor.

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2 Locate the service button on the back of the unit. Depress the button once to enter coupon set-up mode. Depressing again will exit the mode. 3 Insert coupon and verify it was accepted.

▪ ▪

Accepted: Coupon returned immediately. Rejected: Coupon returned after approximately 10 seconds.

For more specific programming information, see the Operation and Service Guide from MEI for your series bill acceptor (e.g., AE 2000 series).

Auto Sentry Frequency Promotion The Auto Sentry flex can print a presell ticket containing a promotional service based on what the customer purchases. To configure the promotion, select Auto Sentry > Frequency Promotion.

Figure 161. Auto Sentry Frequency Promotion

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Table 24: Auto Sentry Frequency Promotion Field

Description

Promotion PLU

The PLU for the service being offered. Often set up as a package PLU with a base wash and a discount.

Promotion Name

Automatically filled in based on the Promotion PLU (name of the promotional service).

Expires (Days)

Length (in days) the promotion is valid for before considered expired.

Active

Checked means the promotion is active. Unchecked means it is currently not active.

Promotional Receipt Text (1-8)

Text that prints on the bottom of the ticket.

To add a promotional service in the Auto Sentry Frequent Promotion Configuration dialog box, follow these steps: 1 Select Auto Sentry > Frequency Promotion. The Auto Sentry Frequent Promotion Configuration dialog box appears. Edit

2 Click Edit. The dialog box is available to edit. 3 Do the following:

▪ ▪ ▪ ▪ Save

In the Promotion PLU area next to the standard PLU that will receive the promotion, type the promotion PLU number in the box. You can also select a box, and then press the Insert key to see a PLU list. In the Expires (Days) area in the same row as the promotion PLU, type the number of days for which the promotion is valid. In the Active area, select the checkbox to make the promotion active. Clear the check box to make the promotion inactive. In the Promotional Receipt Text area, type a message to appear on the receipt.

4 Click Save when you are finished. The promotion is added to the list.

For an example frequency promotion program, see “Using Frequency Promotions” on page 115.

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Auto Sentry Tag Read Logs You can view RFID tag read data in the Tag Read Log dialog box. All tag reads includes Date, Time, Transaction, Machine, Antenna, Tag, and number of Reads.

Figure 162. Auto Sentry Tag Read Logs

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Table 25: Auto Sentry Tag Read Logs Field

Description

Date

Date the tag was read. All dates are shown; data is not filtered by the current settings in the Date Range dialog box.

Time

Time the tag was read.

Transaction

The unique transaction number assigned to each read event. You might see back-to-back, duplicate transaction numbers in the tag read log. This means the tag was read twice (e.g., if the customer pressed cancel). It does not mean two transactions exist with the same transaction ID. Note: Transaction numbers can also be found in the Transaction column of the View Register Transactions screen. Select POS > View Register Transactions to find a transaction number and see more details (e.g, total, ticket number, payment type).

Machine

ID number of unattended terminal processing the transaction.

Antenna

Identifying number of antenna. Usually 0 or 2. Manager overrides also appear in this column. For example, #302 means a manager with card number 302 issued an override for the associated customer tag number.

Tag

Identification number on customer RFID tag.

Reads

Number of successful reads. A negative one (–1) means the transaction was issued by a manager override.

About Manager Overrides The manager card provides a simple way to override the RFID system and provide a wash to customers directly at the Auto Sentry flex touch screen. You can view manager override transactions in the Tag Read Log. An example is given in the figure below.

Figure 163. Manager Override Example

In the figure above:

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The Transaction column includes multiple instances of 1701805. The Antenna column shows card #390. The Tag column shows 4052.

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•

The Reads column shows –1, indicating a manager override.

This illustration might show how a customer arrived at 9:52 AM and attempted to redeem a wash at machine 7. The customer tried again at 9:55 AM. This may indicate that the customer pressed Cancel at the Auto Sentry flex. At 10:01 AM, a manager override was provided to the customer with card #309. The transaction number 1701805 was then finalized for the wash purchase. Filter You can use the Filter Tables dialog box to view only those Tag Read Log records that meet your specified conditions. For example, you might want to view all records containing a –1 (i.e., manager override) in the Reads column for the past year. To filter Tag Read Log records in the Filter Tables dialog box, follow these steps: 1 Select Auto Sentry > Tag Read Logs. The Tag Read Log dialog box appears. 2 Select Options > Filter. The Filter Tables dialog box appears. 3 In the Filters on fields area, type conditions in one or more of the fields. 4 Click OK when you are finished. The filter is applied to the Tag Read Log table. About Filter Conditions Use the following guidelines for filter conditions:

▪

▪ ▪

Formats. Use the Tag Read Logs table as a guideline for the correct filter term format. For example, if the Tag column contains four- and five-digit entries that begin with a # symbol, then use that format when searching on the Tag filter term. If the filter term is an incorrect format, then the search will return no results (i.e., a blank table) or you may see an error message (e.g., “The filter expression is not valid.”). Time. The Time field is not easily available for searching. The format is milliseconds since midnight. In most cases, you should leave this field empty. Greater than and less than. You can use greater than (>) or less than (12/1/2008. To search for all Reads less than 25, type Tag Read Logs. The Tag Read Log dialog box appears. 2 Select Options > Purge Records. The Purge Records dialog box appears.

Figure 166. Purge Records Dialog Box

3 In the Date box, type a date. Any records older or equal to the date you type will be deleted. 4 Click OK. A final warning appears. Confirm that the date you typed is correct. Click Yes to confirm (or No to cancel).

5 The records are deleted and the Tag Read Log table is updated.

Auto Sentry Languages The Auto Sentry Languages menu item includes two selections:

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Comments—For editing, adding and deleting secondary language descriptions to wash selection buttons displayed at the Auto Sentry flex. Fields—For editing primary and secondary text fields that are displayed on the Auto Sentry flex touch-screen interface.

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Comments You can set secondary language comments for your service selection buttons. These comments appear when customers select the secondary language interface (e.g., Spanish).

NOTE: The Primary language comments for the service selection button are configured separately. The PLU itself contains this text. Select Config > Service Configuration > Service Table, and then edit the Auto Sentry Description area.

Figure 167. Auto Sentry Description Area in Service Table

The following table provides a description of each field in the Auto Sentry Comments dialog box. Table 26: Auto Sentry Language Comments Field

Description

PLU

Number of product look-up code to which you assign a secondary language comment.

Service Name

Name of service.

Comment1

This provides a description of the service in a secondary language. Comment1 appears on the button’s first line on the touch-screen.

Comment2

This provides a description of the service in a secondary language. Comment2 appears on the button’s second line on the touch-screen.

Editing Secondary Language Comments To edit secondary language comments, follow these steps: 1 Select Auto Sentry > Languages > Comments. The Auto Sentry Comments dialog box appears. Edit

2 Click Edit. The dialog box is available to edit. 3 In a PLU box, type the number of a PLU available at the Auto Sentry flex. Press Tab when you are finished. The service name appears in the Service Name box.

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4 In the Comment1 box, type a secondary language comment. This comment will appear on the first line of the description on the button. 5 In the Comment2 box, type a secondary language comment. This comment will appear on the second line of the description on the button. Save

6 Click Save when you are finished. The comments are saved for the PLU. The following figure shows an example of two comments for PLU 1.

Figure 168. Auto Sentry Language Comments

In the figure above:

• • • •

PLU1, Royal Flush, is the Service Name. Comments are added to both the Comment1 and Comment2 fields. The customer touches the Español button. When the Royal Flush wash button is shown, Comment1, Protección, appears on the first line. Comment2, Cera, appears on the second line.

Adding a Record to the Auto Sentry Comments Dialog Box To add a record to the Auto Sentry Comments dialog box, follow these steps: 1 Select Auto Sentry > Languages > Comments. The Auto Sentry Comments dialog box appears. 2 Click Edit. The dialog box is available to edit. 3 Select the last box in the last row of the table, and then press Tab. A new record is added to the table. Deleting a Record from the Auto Sentry Comments Dialog Box The following procedure describes how to delete an entire record from the Auto Sentry Comments dialog box.

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NOTE: Do not follow this procedure if you want to delete only the text in the Comment1 or Comment2 box. To delete the text only, click Edit, select the text, and then press delete. To delete an entire record from the Auto Sentry Comments dialog box, follow these steps: 1 Select Auto Sentry > Languages > Comments. The Auto Sentry Comments dialog box appears. 2 Select any field in the record you want to delete. The box is highlighted.

Figure 169. Record Selected to Delete

Retire

3 Click Retire. A warning appears.

Figure 170. Retire Record Warning

4 Click Yes. The record is deleted.

Fields The Auto Sentry flex includes primary and secondary language fields for various messages and prompts on the touch screen interface. In the Auto Sentry Fields dialog box, you can change the text associated with primary and secondary language fields.

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Figure 171. Auto Sentry Language Fields

About On-Screen Text vs. Images Each screen on the Auto Sentry flex includes a combination of language fields and images. Your changes to the language fields will not affect images. Your changes will only affect on-screen text that is based on language fields.

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Figure 172. Language Fields and Images on Touch Screen

In the figure above:

•

•

The first set of examples shows text that is based on language fields. You can change this text by editing language fields in the Auto Sentry Fields dialog box. Some examples include Purchase Wash, Balance Due and the status message. In the second set of examples, the same screens are shown. In these screens, images are circled. These images are derived from image files (e.g., bitmaps). You cannot change the text associated with these images since the text is part of a single graphic file. Some examples include Please Insert Bills or Coins and the Back, Replay, etc. buttons.

About Default Language Field Settings Each field in the Auto Sentry Fields dialog box is shown in the table below. For your reference, the table includes default Primary Language and Secondary Language settings.

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Table 27: Primary and Secondary Language Fields Field

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Primary Language

Secondary Language

Thank You

Thank You

Gracias

Insert Cash

Insert Cash

Dinero efectivo de Encarte

Cash

Cash

Dinero efectivo

Change

Change

Cambio

Token

Token

Señal

Credit

Credit

Crédito

A Credit Is Owed To You

A Credit Is Owed To You

Le deben a un Crédito

Please Take Your Receipt To An

Please Take Your Receipt To An

Por favor Tome Su Recibo A un

Attendant For Your Change

Attendant For Your Change

Asistente Para Su Cambio

Fleet PIN

Fleet PIN

Número de identificación personal raudo

Fleet Customer Code

Fleet Customer Code

Código de Cliente Raudo

Enter PIN

Enter PIN

Entre en número de identificación person

Card Failure

Card Failure

Fracaso de Tarjeta

Please Wait

Please Wait

Por favor Espere

Insert Slowly

Insert Slowly

Encarte Despacio

Processing

Processing

Procesamiento

Remove Quickly

Remove Quickly

Quite Rápidamente

Authorization Failure

Authorization Failure

Fracaso de Autorización

Invalid Credit Card

Invalid Credit Card

Tarjeta de Crédito Inválida

Process Timeout

Process Timeout

Intervalo de espera de Proceso

Has Expired

Has Expired

Ha Expirado

Purchase Wash

Purchase Wash

Compra Se lava

Select Wash

Select Wash

Escogido Se lavan

Select Extra Service

Select Extra Service

Seleccione Servicio Suplementario

No Base Wash Service

No Base Wash Service

Ninguna Base Lava a Servicio

Enter Wash Code

Enter Wash Code

Entre Lavan a Código

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Table 27: Primary and Secondary Language Fields (Continued) Field

Primary Language

Secondary Language

Car Wash Code

Car Wash Code

Código de Túnel de lavado

Coupon Wash Code

Coupon Wash Code

Cupón Lava a Código

Enter Coupon

Enter Coupon

Entre en Cupón

Invalid Service Selected

Invalid Service Selected

Servicio Inválido Seleccionado

Subtotal

Subtotal

Total parcial

Total Sale

Total Sale

Venta Total

Tax

Tax

Impuesto

Sale Complete

Sale Complete

Venta Completa

Fatal System Error

Fatal System Error

Error de Sistema Fatal

Please Notify Attendant

Please Notify Attendant

Por favor Notifique a Asistente

Too Many Items

Too Many Items

Demasiados Artículos

Is Not Valid

Is Not Valid

No Es Válido

Insufficient Funds

Insufficient Funds

The balance on your gift card of

The balance on your gift card of

is less than total. What would

is less than total. What would

you like to do?

you like to do?

Refund Credit

Refund Credit

Add Value to Gift Card

Add Value to Gift Card

Balance Due

Balance Due

Balance Due

Club Account

Club Account

Club Account

Exceeded Maximum Washes

Exceeded Maximum Washes

Exceeded Maximum Washes

Select Club

Select Club

Select Club

Enter Zip Code

Enter Zip Code

Introducir el código postal

Editing Language Fields To edit language fields, follow these steps: 1 Select Auto Sentry > Languages > Fields. The Auto Sentry Fields dialog box appears.

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2 Click Edit. The dialog box is available to edit. 3 Select a box in the Primary Language list or Secondary Language list, and then type your changes. 4 Click Save when you are finished. The changes will appear on the Auto Sentry flex touch-screen interface. Adding and Deleting Language Fields Please note the following:

• •

You cannot add rows to the table in the Auto Sentry Fields dialog box. The number of rows in the table is preconfigured and cannot be changed. You cannot delete rows from the table in the Auto Sentry Fields dialog box. However, if you delete the text in the Primary Language or Secondary Language boxes, then that text will not appear on the Auto Sentry flex touch-screen interface.

Auto Sentry Terminal Diagnostics You can view the Terminal Diagnostics screen to see diagnostic information on one or more machines and provide graphs to display the performance over a set date range. To view the information, select Auto Sentry > Terminal Diagnostics.

NOTE: You can adjust your date range to see a range of diagnostic data.

Figure 173. Auto Sentry Terminal Diagnostics

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Table 28: Auto Sentry Terminal Diagnostics Field

Description

Post Date

Date the data was written to database.

Post Time

Time the data was written to database.

Machine

Machine ID of the unit being measured.

Recorded

Actual time the data was collected from the unit. Data is collected every 30 minutes.

CPU

Temperature of central processing unit on motherboard in degrees farenheit. Max. temp. is 181° F. If max. temp. is exceeded, alarm will sound.

Board

Temperature of motherboard in degrees Fahrenheit. Max. temp. is 158° F. If max. temp. is exceeded, alarm will sound.

Fan 1

Speed of primary cooling fan in RPM.

Fan 2

Speed of secondary cooling fan in RPM.

+3

+3 V DC monitor on motherboard.

+5

+5 V DC monitor on motherboard.

+12

+12 V DC monitor on motherboard.

Graphing Terminal Diagnostics To see the terminal diagnostics data in bar graph format, click Graph, and then select the diagnostic measure you want to graph.

Figure 174. Terminal Diagnostics Graph Menu

A CPU Temp bar graph example is shown below.

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Figure 175. Average CPU Temperature Bar Graph

The bar graph example above shows Auto Sentry units 6 and 7. The average CPU temperature is graphed for a date range of 12/1/2008 to 12/ 31/2008. Only the first 15 days are shown. Unit 6 shows average temperatures around 70° F. Unit 7 show average temperatures around 110° F. Printing Terminal Diagnostics Graph You can print the terminal diagnostics graph. An example printed version of previous Average CPU Temperature bar graph is shown below.

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Figure 176. Example Printed Bar Graph Report

In the figure above:

•

The printed version of the bar graph report is shown. The entire date range (12/1—12/31) appears.

Printing Terminal Diagnostics Table You can print the terminal diagnostics table.

NOTE: Double-check your date range before printing a table report. Reports spanning a large date range can be long (e.g., 50 or more printed pages). An example section of a printed report is shown below.

Figure 177. Example Terminal Diagnostics Report

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In the figure above:

• • •

The Page count shows 14 pages are required for one week of operation. Machine 7 CPU and Board temperatures are higher than Machine 6. Machine 7 does not show RPM measurements for Fan1. Machine 7 may not have an operating fan. Therefore, its CPU and Board temperatures are higher.

Auto Sentry POS Gate Controller Gate control software and hardware allows customers to use both ICS Wireless Service Advisor (i.e., hand held units) and POS computers (i.e., cart systems) to sequence vehicles on the stack. With the ICS gate control system, these devices can also be used as backups in place of Auto Sentry terminals. To act as a backup, the gate output for each particular lane must be physically wired to both the Auto Sentry and a USB-IIRO-4 controller (shown below). Gate control software communicates with the Auto Sentry server software to properly sequence vehicles on the stack.

Figure 178. Gate Control Device and Software

The Auto Sentry > POS Gate Control dialog box allows you to configure settings for an existing USB-IIRO-4 device.

Figure 179. Auto Sentry POS Gate Controller

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Table 29: Auto Sentry POS Gate Controller Field

Description

Machine Key

System key of selected machine.

Machine ID

Unique machine identification number.

Host

IP address of machine where AutoSentryServer.exe is running.

Port

Port number on which AutoSentryServer.exe is listening.

Station

Station name for gate control device. Station name must be unique per device communicating with AutoSentryServer.exe.

Secondary Tunnel

Check to enable gate control device to stack cars to a secondary tunnel.

For more information, a technical brief titled Gate Control Configuration, dated April 29, 2008, is available from Innovative Control Systems.

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Index Symbols % buying extras text messaging dialog box, 146 +12 terminal diagnostics, 206 +3 terminal diagnostics, 206 +5 terminal diagnostics, 206

A AcceptMultipleTokens stations, 176 AcceptTokenNote stations, 174 Active frequency promotion, 191 text messaging dialog box, 147 Active settings about, 159 coupons, 160 Active settings dialog box about groups and types, 165 fundraisers, 130 groups and types, 170 Add text server program, 144 Adding bills, 78 coins, 77 tokens, 77 Adding bills, 78 Adding funds, 74 Address text server program, 144 Adds cash management summary report, 139 AddValuePromo stations, 182 AdminRFIDCard stations, 177 Advanced settings dialog box, 134 Alerts text server program, 144 AllowCard stations, 185 AllowCash stations, 185 AllowCode stations, 185

AllowPay stations, 185 AmericanExpress stations, 180 Antenna tag read log dialog box, 193 AntennaSequence stations, 176 Attenuation stations, 176 Audio specifications, 100 Authentication required text server program, 143 AutoBump stations, 187

B Back button, 72 BarCodeReceipt stations, 186 BarCodeTicket stations, 186 BDType stations, 182 Beginning bank cash management summary report, 139 Bill acceptor about, 25 programming for token coupons, 189 Bill dispenser about, 26 capacities, 78 BillAcceptor stations, 174 BillDispenser stations, 174 Bills adding, 78 removing, 80 Board terminal diagnostics, 206 Bump shift, 77, 81 Buttons payment buttons, 35

C CanadianMode stations, 174 Cancel button, 72

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Auto Sentry flex User Manual—Version 1.1 CAPS stations, 180 CAPSHost stations, 180 CAPSPort stations, 180 Card duplicate transaction, 67 maximum timeout, 67 Card authorization failure, 66 Card reader about, 27 CardPath stations, 180 Cars text messaging dialog box, 146 Cars/man hour text messaging dialog box, 146 Cash management, 87 Cash management summary report, 138 Cassett1Denomination stations, 182 Cassett2Denomination stations, 182 Cassett3Denomination stations, 182 Categories, 167 Change dispensing, 55 ChangeErrorMsg1 stations, 186 ChangeErrorMsg2 stations, 186 Clear text server program, 144 Clear memory DeLaRue bill dispenser, 83 Close terminal, 77, 82 CloseOnExit stations, 187 Club count, 121 Club settings about, 158 club name, 158 linking club and profile, 159 maximum allowed washes, 158 plu, 158 profile name, 158 within this period (days), 158 Clubs example program, 119 plu, 120 profile times, 109 Coin acceptor

212

about, 25 Coin hopper about, 27 verifying, 79 Coin1Value stations, 176, 184 Coin2Value stations, 184 Coin3Value stations, 184 CoinAcceptor stations, 174 Coins adding, 77 removing, 80 verifying, 79 CommandPort stations, 176 Comment1 comments dialog box, 198 Comment2 comments dialog box, 198 Comments, 198 Comments dialog box adding, 199 deleting, 199 editing, 198 Company name text server program, 144 ConveyorHold stations, 177 Count stations, 186 Coupon 1 token setup, 188 CouponLength stations, 187 Coupons, 160 assigning to profiles, 162 token coupons, 188 CPU terminal diagnostics, 206 Credit cards screen options, 53 Credit due, 69 cancelling transaction, 70 CreditCard stations, 174 Custom buttons, 93 layout examples, 96 naming, 95 saving, 96 sizing, 95 Custom graphics

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Auto Sentry flex User Manual—Version 1.1 about, 31

D Date tag read log dialog box, 193 Delay (minutes) server configuration, 151 Delete address text server program, 144 Deposits cash management summary report, 140 Description stations, 177 Diagnostics, 82 Discover stations, 180 Dispense, 83 Dispensing bills, coins and tokens for testing, 83 DisplayClubName stations, 177 Drive ahead screen about, 56

E Edit address text server program, 144 Edits cash management summary report, 140 Email directory text server program, 144 E-Mail/text msg text messaging dialog box, 147 Enable error reporting server configuration, 151 Enabled text messaging dialog box, 145 Encryption credit card settings, 180 English button, 72 Error URL server configuration, 151 Event path server configuration, 150 Expiration period, 121 Expires (days) frequency promotion, 191 ExpressClub stations, 185 Extra sales/car text messaging dialog box, 146

F Fan 1

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terminal diagnostics, 206 Fan 2 terminal diagnostics, 206 Fatal system error, 70 Fields dialog box about, 200 adding, 205 editing, 204 Fleet profile times, 107, 156 FontColor stations, 177 Free wash code server configuration, 151 Free wash service server configuration, 151 Frequcny promotion, 115 Frequency promotion dialog box about, 190 From text messaging dialog box, 145 text server program, 144 Fundraisers active settings dialog box, 130 buttons, 127 coupon codes, 128 example, 126 example sale, 131 extra choices, 130 reports, 133

G Gate stations, 177 Gate bounce server configuration, 150 Gate timeout server configuration, 150 Gift card adding value with bonus increase, 59 screen options, 53 Gift cards about, 57 adding value, 57 GiftClerk stations, 182 GiftMerchantID stations, 182 GiftPath stations, 182 GiftProcessor stations, 182 GiftTimeOut stations, 182

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Auto Sentry flex User Manual—Version 1.1 GrossTimeout stations, 177 Groups about, 165 active settings dialog box, 170 creating, 167

H Help button, 71 High vehicle profile about, 51 Host pos gate controller dialog box, 210 HVP profile times, 156

I ImagineIP stations, 177 ImaginePassword stations, 177 ImagineUser stations, 177 Interface stations, 180, 183 IPAddress stations, 176 IsCoin1Token stations, 176

L Labor/car text messaging dialog box, 147 Labor/sales text messaging dialog box, 147 Languages, 197 Legend, 84 Life history, 84 Linking club and profile, 159 Lock DeLaRue bill dispenser, 83 LogToDisk stations, 175 LYNK, 180 Lynk stations, 180

N Name text server program, 144 NoExtraBuyTimeOut stations, 178 Notes. See Token coupons NoVideo-OnlyAudio stations, 185 Number text server program, 144

M Machine tag read log dialog box, 193 terminal diagnostics, 206 Machine ID pos gate controller dialog box, 210

214

Machine key pos gate controller dialog box, 210 Mail server text server program, 143 Man hours text messaging dialog box, 146 Manager override about, 193 MaxAmbientTemp stations, 177 MaxCoin1Dispense stations, 184 MaxCoin2Dispense stations, 184 MaxCoin3Dispense stations, 184 Maximum allowed washes, 158 Maximum cars on stack server configuration, 151 MaxInBayWashTime stations, 177 MaxIncrease stations, 183 MaxNoteDispense stations, 182 MaxTransactionAmount stations, 187 MerchantID stations, 180 MinimumReadCount stations, 176 MinIncrease stations, 183 Monitor stations, 175 MultipleLanguages stations, 178

O OnBounce stations, 174 OnDelay stations, 174

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Auto Sentry flex User Manual—Version 1.1 Open terminal, 77, 82 Opening the Wash Valet, 82 Operating requirements, 20 Operations cash management summary report, 139

P Paid profile times, 157 Paid tickets profile times, 108 Password server configuration, 150 service unit, 75 stations, 176 text server program, 143 Payment cash, 54 coins, 54 credit card, 53 gift card, 53, 57 gift card, add value, 57 gift card, add value with bonus increase, 59 gift card, pay difference, 62 receipt options, 65 scenarios, 53 tokens, 64 PayOutput stations, 185 PCCharge stations, 180 Performance text server program, 144 Performance updates, 142 PIO board, 24 PLC stations, 174 PLU comments dialog box, 198 creating, for wash club, 120 PLUs advanced settings, 134 coupons, 160 groups and types, 168 time-limited, 134 Polling delay (minutes) text server program, 144 Port pos gate controller dialog box, 210 text server program, 143 POS gate controller dialog box about, 209 Post date terminal diagnostics, 206

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Post time terminal diagnostics, 206 PostCode stations, 178 Potentiometer (Pot) level, 84 Presell profile times, 108, 156 Presell ticket redeeming with frequency promotion, 118 PrintClubReceipt stations, 186 PrintCreditReceipt stations, 186 Printer about, 28 testing, 83 PrinterName stations, 174 PrinterPort stations, 174 Processor stations, 180 Profile times, 153 about, 153 adding new, 157 class, 106, 155 club, 109 day, 154 examples, 102 fleet, 107 paid, 108 presell, 108 profile, 155 retail, 107 start time, 154 stop time, 154 transaction, 107, 155 Profiles, 151 adding extra services, 152 create new, 151 creating new, 151 removing washes and extras, 153 retire, 153 Profit center text messaging dialog box, 147 Profit key text messaging dialog box, 147 Promotion name frequency promotion, 191 Promotion PLU frequency promotion, 191 Promotional receipt text frequency promotion, 191 Purchasing a wash

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Auto Sentry flex User Manual—Version 1.1 club card, 47 club tag, 49 coupon, 43 fleet account, 45 including extra service, 37 no extra service, 35 pay attendant, 41 presell ticket, 39

R ReaderName stations, 176 Reads tag read log dialog box, 193 RebootHour stations, 178 Receipt testing printer, 83 Receipt options, 65 Recorded terminal diagnostics, 206 Redeem value, 121 Refresh, 83 Removes cash management summary report, 139 Removing bills, 80 coins, 80 tokens, 80 Removing funds, 79 Replay button, 72 Reporting, 137 Reset stack server configuration, 150 RestartDelay stations, 178 Retail profile times, 156

S Sales/car text messaging dialog box, 146 ScreenBrightLevel stations, 175 ScreenDimLevel stations, 175 Secondary language about, 34 Secondary tunnel pos gate controller dialog box, 210 SecondaryTunnel stations, 178 SellClubs stations, 185

216

Sensor health, 84 Server configuration dialog box, 149 Service name comments dialog box, 198 Service unit, 73 accessing, 74 adding bills, 78 adding funds, 74 bill acceptor, 76 bill dispenser, 76 bump shift, 77, 81 close terminal, 77, 82 coin acceptor, 76 coin hopper, 76 diagnostics, 82 features, 74 open terminal, 77, 82 password, 75 removing funds, 79 reset button, 76 terminal operations, 81 verifying coin hoppers, 79 verifying coins, 79 Servicing, 73 ShortCutName stations, 178 ShortCutPath stations, 178 ShowVideoToLeft stations, 185 Single-board computer, 24 SlowHopper stations, 175 Spanish button, 72 Stacking stations, 178 Standard profile times, 156 Station pos gate controller dialog box, 210 stations, 178 Stations about, 172 StoreID stations, 180 SwitchEnabled stations, 178

T Tag tag read log dialog box, 193 Tag read log dialog box about, 192 filtering records, 194

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Auto Sentry flex User Manual—Version 1.1 manager override, 193 purging records, 197 Tax rate for wash club plu, 121 TaxCreditCard stations, 180 Terminal balances, 84 Terminal diagnostics about, 205 graphing, 206 printing, 207 TerminalID stations, 180 Text fields customizing, 33 Text messaging, 142 Text messaging dialog box about, 144 Text server program, 142 TFIR, 180 Time tag read log dialog box, 193 Time period (minutes) text messaging dialog box, 145 TimeOut stations, 181 To text messaging dialog box, 145 Token 1 token setup, 188 Token coupons, 188 enabling, 189 programming, 189 programming bill acceptor, 189 Token notes. See Token coupons Token setup dialog box, 114, 187 token coupons, 188 Token1Name stations, 184 Token2Name stations, 184 Token3Name stations, 184 TokenErrorMsg1 stations, 186 TokenErrorMsg2 stations, 186 Tokens about, 64 accepting with promotion, example, 112 adding, 77 dispensing with promotion, example, 109 registering in token setup dialog box, 114 removing, 80

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Touch screen about, 23 configurations, 29, 30 Transaction tag read log dialog box, 193 Transactive stations, 181 TransFirst, 180 Tunnel control server configuration, 150 Types about, 165 active settings dialog box, 170 creating, 167

U Use SSL text server program, 143 Use wash shift server configuration, 150 User stations, 176 User name text server program, 143 UseWashDetail stations, 178 UseWashOpen stations, 178 UseWashOpenLabel stations, 178

V Verifying coin hoppers, 79 coins, 79 Version, 19 Version information in the diagnostics screen, 83 Videos about, 98 enabling damage waiver, 102 enabling promotional clips, 101 enabling welcome video, 102 ordering promotional clips, 99 promotional clips, 98 specifications, 100 Videos, damage waiver about, 32 Videos, product promotions about, 32 Videos, welcome about, 32 Virtual safe about, 21

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Auto Sentry flex User Manual—Version 1.1 enabling or disabling, 21 VISA, 180 Visa-Master stations, 181

W Wash busy, 71 Wash code expired, 69 not valid, 68 WashBusyWaitTmr stations, 178 WashClosed stations, 179 WashEqptErrTmr stations, 179 WashEquipment stations, 179 WashType stations, 185 Within this period (days), 158

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Notes

Change History

Table 30: Document Change History Document Version

Reviewer Initials

Date(s)

1.0

02/26/2009

1.1

07/13/2010

Description First release.

MR

Limited content updates in this release. ▪ Updated Credit Card Settings table. ▪ Updated bill dispenser images.

Auto Sentry, Lube Master and Tunnel Master are registered trademarks of Innovative Control Systems, Inc. Touch ‘N Clean and Wash Valet are trademarks of Innovative Control Systems, Inc. American Express is a registered trademark of American Express Company. De La Rue is a registered trademark of De La Rue Holdings, Plc. Discover is a registered trademark of Discover Financial Services Corporation. Fujitsu is a registered trademark of Fujitsu Limited Corporation. Mastercard is a registered trademark of MasterCard International Incorporated. Rain-X is a registered trademark of Pennzoil-Quaker State Company. Talaris is a trademark of Talaris, Ltd. TransFirst is a registered trademark of TransFirst, LLC. Visa is a registered trademark of Visa International Service Association. Windows and Internet Explorer are registered trademarks of Microsoft Corporation. All other company or product names are referenced for identification and may be trademarks of their respective owners. No part of this document may be reproduced in any form or by any means, including but not exclusive to electronic, mechanical, photocopying, etc., without the prior written permission of Innovative Control Systems. This document and the information contained within subject to change without notice. UM 100308 Auto Sentry flex User Manual Version 1.1 July 13, 2010 Innovative Control Systems, Inc. 1349 Jacobsburg Road Wind Gap, PA 18091 www.washnet.com 610-881-8000 610-881-8120 - Fax [email protected]