Audials One 10 Manual

This manual gives a quick introduction to the main features of Audials One 10. Manual was built at: 2013-04-09

ii | OpenTopic | TOC

Contents Installation & Setup Installation from CD 4

4 Audials One USB Version 5 8

First steps with Audials One Overview of Audials One 8 Symbols used by Audials One 10 Radio: Getting music from internet radio stations Finding, listening to and recording a station 17 Automatic recording of multiple stations 19 Saving a recently heard song 20 Specifying which stations are displayed 20 Adding a radio station manually 21 Scheduled radio recording 22 a scheduled radio recording 23 Avoiding duplicate media files 24 Searching for music and videos Searching by keywords 25 Getting better search results with plugins 25 Amazon to complete your media collection 26

15

Creating 25

Buy songs via

Music wishes: Getting music wishes fulfilled Getting music wishes fulfilled 28 Adding songs to your wishlist that are not located in the artist browser 29

27

Podcasts

31

Music television

33

Streaming: Recording what you see and hear Save music: Recording music while surfing 35 Direct recording into tracks 36 Sound recording into tracks 36 Continuous sound recording 37 Save music recordings automatically 37 Save video: Recording videos while surfing 38

34

Converter Converting media files 44 Tunebite CD Writer 46

42 Converting an iTunes audio book 45

Installing the Audials

Copy DVD Copying a DVD 47

47

Media center Exporting to devices 50 Burning a CD or DVD 50 Creating ringtones 51 Connecting to own and external media collections 51

48 Anywhere:

Player: Playing, editing and exporting media files Creating a playlist 54

53

Setting an output format via conversion profile Creating and editing a conversion profile 56

56

Editing recordings Tag Your Media Collection 58 Turning off tagging of recorded files 59 The Audio Cutter 59 Cutting a song 60 Cutting individual songs from a continuous recording 62

58

Controlling the recording and converting process

64

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Limiting the amount of recorded files 65 Options & Configuration Improving performance: Setting a custom temporary files folder 66

66

Your personal Audials account

67

License Information

68

Troubleshooting Audials One Audials One crashes 69 Audials One does not activate 71 Retrieving a lost license key and the corresponding product version 72 Updating Audials One to the latest version 72 Reporting technical problems to the support team 73Turning on writing log files 74 Reproducing and describing a problem 74 Sending problem information to technical support 75

69

4 | OpenTopic | Installation & Setup

Installation & Setup This article answers the most frequently asked questions regarding installing Audials One.

Questions & Answers Regarding Installation Can I install and use my product on several computers? Yes, you can install your product on several computers, even with only one license key. Restriction: It is not possible to run your product with the same license key on several computers at the same time. Where can I download older product versions? You can find all older versions linked for download in the support forum: Version History. What are the system requirements? The system requirements are listed on the product download page.

Installation from CD A CD installation is required if you acquired Audials One as a product box with the installation CD. Before you start installing: • Please ensure that your computer is connected to the Internet. • Disable your firewall and anti-virus programs during the installation. Only by doing so can the installation be completed, as the installation assistant automatically downloads the latest version of the software. 1. Insert the installation CD. The installation starts automatically. 2. Follow the instructions through the installation procedure. Note: To install the product, you must enter the activation key. The activation key is printed on the case of the installation CD. As soon as the installation is complete, Audials One starts up and can be used immediately. Important: Please save the installation CD and activation key in a secure location. If you should have to reinstall, you will require both.

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Audials One USB Version You can install Audials One to a USB device, e.g. a USB stick, a USB hard disk or a mobile phone. This way, you can take Audials One with you wherever you go. Audials One USB stores all its working data on that USB device. Simply connect the USB device to any Windows PC, e.g. your friend's computer or your computer at work. Audials One USB starts automatically and works without having to actually install the software on that computer.

Audials One USB installation requirements • You need at least 400 MB of free disk space on the USB device to install Audials One. 1 GB free disk space is recommended. • USB 1.1 or later • USB device formatted with the FAT32 file system • PC with Windows operating system

Installing Audials One to a USB device The regular product setup contains an option to install Audials One to a USB device. 1. Download the setup file. 2. Connect the USB device to your computer. 3. Open the download folder. Double-click the symbol of the setup file Audials_OneSetup.exe to launch the installation procedure. 4. In step "Setup is ready to install - Choose installation type", select USB and choose your USB device from the list of connected devices. 5. click Install. Follow the instructions through the installation procedure. This may take a few minutes. Please wait. 6. When Setup is complete, select Launch installed product now and click Finish. Audials One USB starts up, ready to work. Notice the small symbol as part of the product logo which indicates you are running Audials One USB. Restriction: Do not disconnect the USB device during installation and execution of the USB version.

Working with Audials One USB To run the USB version on a computer: Plugin your USB device to the computer. Audials One starts automatically.

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Note: Windows 7 users: Open the device folder and excute StartAudials One.exe manually. Notice the small symbol as part of the product logo which indicates you are running Audials One USB. Note: • Do not disconnect the USB device during installation and execution of the USB version. • The first time you run the USB version with a computer, a driver setup may be necessary. It runs automatically. Follow the given instructions.

Uninstalling Audials One USB Audials One USB stores all its working data on a USB device. However, when you connect that USB device to a computer to run Audials One USB, some additional information needs to be stored on the computer, e.g. drivers and start menu and desktop shortcuts for convenience. What to uninstall

How to uninstall

Uninstall Audials One from USB device

To remove Audials One USB from a USB device, simply delete all the files from the device using e.g. Windows File Explorer.

Remove all traces and information left on a computer after using Audials One USB

Open the Audials One start menu entry and click Help and Support > Clean Audials One USB off the computer .

Questions and Answers for Audials One USB I already have Audials One installed on my computer. Can I install on a USB device, too? Yes, you can install on USB anytime and on as many devices as you want. Where does Audials One USB store my new music and videos? All content which is recorded or converted with Audials One is saved to the USB device. Can I run the USB version on the USB device (e.g. my mobile phone) itsself, without connecting the device to a computer? No, that is not possible. Audials One USB runs very slow. What gives? The performance of the USB version strongly depends on the speed of your USB connection and USB device. It is recommended to use USB 1.1 or later. If Audials One takes long to start or reacts slowly, also try working with a different USB cable or device. How should I best format my USB stick?

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We recommend to format the device with the FAT32 file system.

8 | OpenTopic | First steps with Audials One

First steps with Audials One After installing Audials One, you should make yourself familiar with Audials One's user interface and find out what can accomplish with the software.

Overview of Audials One Get an overview about the main user interface of Audials One and get to know the framework of your Audials One.

Main user interface The interface of your installed product might differ in details, but the basic structure is the same.

Figure 1: Main user interface of an Audials product (Audials One Platinum)

What is it?

Description

Navigation pane

Audials One is organized in views. Each view offers you special features. Switch views and get to know the

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What is it?

Description different functions of Audials One.

Currently selected view

Each view provides information for and control over specific tasks. Read on: Things you can do with Audials One

Player

In this area you find the playback controls as well as information about the currently selected media file, radio station, music TV channel or podcast. Here, you can edit or add tags. Read on: Player: Playing, editing and exporting media files on page 53 and Tag Your Media Collection on page 58

Playlist

All recorded files appear here. Here, you can listen to and watch your media files, create playlists, export media files or edit your songs. Read on: Creating a playlist on page 54

Output format

Activate a conversion profile to set an output format for your recordings, according to your playback device. With a conversion profile activated, all recordings will be converted to the selected output format, automatically. Note: If you want to edit the tags of your songs, select a conversion profile

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What is it?

Description that converts music files into MP3 files. Read on: Setting an output format via conversion profile on page 56

Status and processing line

The status line gives you an overview of how many files are currently being recorded and converted. Read on: Controlling the recording and converting process on page 64

Standard storage

Select a standard storage for your recordings. Audials One will save all your recordings on this device. Read on: Controlling the recording and converting process on page 64

Symbols used by Audials One This topic lists important symbols used by Audials One and explains their meaning.

What are icons? Small pictures or symbols on the user interface are called icons. Icons can represent functions, features or content. Symbols used by Audials One

General symbols used throughout Audials One Table 1: General symbols used throughout Audials One. Symbols used by Audials One Symbol

Description

Meaning

Green plus sign

This symbol denotes buttons, with which you may add various elements, e.g. station, wishes, podcasts or files.

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Symbol

Description

Meaning

Red X

This symbol denotes buttons, with which you may delete various elements. For example, you may delete stations from your favorites, delete media files from the player or wishes from your wishlist.

Green arrow

This symbol denotes both ongoing recordings, as well as buttons that can be used to start recording or converting.

This symbol denotes buttons, with which you can stop White hand on a red running processes. You can stop individual recording hexagon and conversion processes, or you can click Stop all to stop all recordings and processes currently running.

Pin

This symbol labels the Pin button. Click the pin button to pin the current category to the Home view. In future, you can go to this category from the Home view with just a single click.

Pencil

This symbol labels the Edit menu. Select a media file and open the edit menu to see all your edit options for this file (for example cutting, tagging or normalizing).

Broken scissors

This symbol labels the Cut button whenever cutting features are not available for a media file. Click the button to find out more about why cutting is not possible for the selected file.

File folder

This symbol denotes folders.

Blue figurine

This symbol denotes artists.

Note

This symbol denotes songs.

CD

This symbol denotes albums.

Text "Hit"

This symbol denotes popular songs in the artist database.

Tag

This symbol labels commands for working with tags.

Filter

This symbol labels the button for setting filter options. If any filter is active, the button is highlighted in color.

Gear wheel

This symbol denotes files that are currently being finished.

Yellow LED display

This symbol denotes views and features that are currently active and ready for activities like recordings and data transfer.

This symbol denotes views and features that are Green LED display currently running with activities like recordings and data transfer.

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Symbols used for Internet radio stations Table 2: Symbols used for Internet radio stations. Symbols used by Audials One Symbol

Description

Meaning

Filled gray arrow

This symbol denotes stations that are suitable for recordings with automatic song cutting features. The fuller the arrow, the greater the amount of songs that can be recorded per hour.

Empty gray arrow

This symbol denotes stations that are not suitable for recordings with automatic song cutting features. Anyhow you have the opportunity to record these stations continuously. How to record a station continuously...

Green arrow

This symbol denotes both ongoing recordings, as well as buttons that can be used to start recording or converting. This symbol denotes stations which are recorded, but their currently playing song will be discarded.

Yellow arrow

This is because the song would be incomplete, since it began playing before recording was started. The station will enter normal recording state as soon as a new song begins. Frequently asked questions about recording

Yellow star

This symbol denotes radio stations that are included in your favorites.

Bar graph

This symbol denotes the popularity of a station. The greater the number of bars indicated, the greater the popularity among Audials One users.

Radio with white eye

This symbol indicates that some stations are hidden due to customized settings for station quality. The eye symbol vanishes if you change the quality settings back to default, or if you choose even less restrictive settings. Click Manage bitrates and stream types to Specifying which stations are displayed.

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Symbols used for Podcasts Table 3: Symbols used for Podcasts. Symbols used by Audials One Symbol

Description

Meaning

Purple radio mast

This symbol labels the podcasts menu.

Yellow star with green arrows

This symbol denotes subscribed podcasts. If you subscribe a podcast Audials One will download new episodes automatically as soon as they are available.

Symbols used for Converter Table 4: Symbols used for Converter. Symbols used by Audials One Symbol

Description

Meaning

Red padlock

This symbol denotes files for which playback is restricted in some way. For example, playback could only be possible on this computer, or only possible with a valid music service subscription.

Red exclamation point

This symbol denotes files on which an error has occurred during playback or converting.

Symbols used for Wishes Table 5: Symbols used for Wishes. Symbols used by Audials One Symbol

Description

Meaning

Magic wand

This symbol denotes wishes, and recordings which were recorded by the Music wishes view. You can Getting music wishes fulfilled to get them fulfilled.

Note with a green arrow

This symbol denotes songs on your wishlist that are currently being recorded.

Note with a green dot

This symbol denotes songs on your wishlist that have already been recorded (fulfilled wishes).

Bar graph

This symbol denotes the popularity of a certain artist. Song wishes for popular artists are generally fulfilled faster than those by unpopular artists.

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Symbols used in Media center Table 6: Symbols used in Media center. Symbols used by Audials One Symbol

Description

Meaning

List with a green plus

This symbol labels the button for adding files to the currently selected playlist.

Photo

This symbol denotes files that are neither audio nor video files. This can e.g. be cover pictures (image files).

Yellow LED display

This symbol denotes your Anywhere connection status. Yellow means active and waiting for data transfer.

Green LED display

This symbol denotes your Anywhere connection status. Green means ongoing data transfer.

Symbols used for the Player Table 7: Symbols used for the Player. Symbols used by Audials One Symbol

Description

Meaning

Green check mark

This symbol denotes reviewed media files in a playlist.

List with red X

This symbol labels the button for removing a media file from a playlist. This symbol denotes linked audio files in a playlist. Linked files are not saved on your computer.

Blue arrow

Whenever you use the music search, you have the possibility to add a link to your playlist instead of actually downloading the file. Linked files can be played as long as the URL is valid and your computer is connected to the Internet. You cannot edit tags of linked files.

Filmstrip with blue arrow

This symbol denotes linked video files in a playlist.

Euro

This symbol denotes songs in your playlist that have been purchased from Amazon.

Symbol is not in this list? The symbol you seek explanation for is not in this list? .

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Radio: Getting music from internet radio stations Audials One contains a large list of Internet radio stations, categorized by country, genre, ...

Navigating through the Radio view The Radio view organizes stations into categories, like for example music genres. • Navigating through the categories, you can always use the button view. Use the button to go back to the previous category.

to get back to the start

• Mind the bread crumbs above to always see where you are at the moment. For example: . • You can pin a category to create a link on the Home view. Navigate to the desired tab and click . In the future, you can go to the category from the Home view with just a single click. • Click above and select By popularity, by station (a-z), by recordability or by bitrate to sort the list of stations. You can sort radio stations in any category.

Recordability of radio stations Whenever you record a radio station Audials One saves every played song as an individual file. However, this works for stations that are suitable for recording with automatic song cutting features only. The recordability of a radio station is characterized by a gray arrow: or The fuller the arrow, the greater the amount of songs that can be recorded per hour. Finding, listening to and recording a station

Mass recording and manual recording The Radio view controls for Finding, listening to and recording a station (records the selected station) and Automatic recording of multiple stations on page 19 (records stations according to the current category as displayed on the button).

.

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Figure 2: Radio view: manual or mass recording

Symbols used for Internet radio stations Table 8: Symbols used for Internet radio stations. Symbols used by Audials One Symbol

Description

Meaning

Filled gray arrow

This symbol denotes stations that are suitable for recordings with automatic song cutting features. The fuller the arrow, the greater the amount of songs that can be recorded per hour.

Empty gray arrow

This symbol denotes stations that are not suitable for recordings with automatic song cutting features. Anyhow you have the opportunity to record these

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Symbol

Description

Green arrow

Meaning stations continuously. How to record a station continuously... This symbol denotes both ongoing recordings, as well as buttons that can be used to start recording or converting. This symbol denotes stations which are recorded, but their currently playing song will be discarded.

Yellow arrow

This is because the song would be incomplete, since it began playing before recording was started. The station will enter normal recording state as soon as a new song begins. Frequently asked questions about recording

Yellow star

This symbol denotes radio stations that are included in your favorites.

Bar graph

This symbol denotes the popularity of a station. The greater the number of bars indicated, the greater the popularity among Audials One users.

Radio with white eye

This symbol indicates that some stations are hidden due to customized settings for station quality. The eye symbol vanishes if you change the quality settings back to default, or if you choose even less restrictive settings. Click Manage bitrates and stream types to Specifying which stations are displayed.

Finding, listening to and recording a station Find a station by it's name and listen to it or record it. 1. Switch to the Radio view, located on the left side of the Audials One window. 2. Enter the station name into the Search for stations search box. Note: Frequently asked questions about recording 3. Click the desired station in the list of search results. You can now continue with further steps 4. To add the station to your favorites: In the radio toolbar click . The station will be added to your favorites. 5. To listen to the station: In the Player, click . Audials One starts to play back the station (see Figure 3: Detail from the Radio view on page 18). 6. To record the station:

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Recordability ,

How to record Click

,

Record selected

Click next to the Record button and select Continuous recording Audials One starts recording the station. To record an arbitrary set of stations of your choice 7. You can repeat steps 2 on page 17, 3 on page 17 and 6 on page 17 for any number of stations. After a few minutes, Audials One finishes recording the first songs. All recorded files appear in the Player. The station is played back. You can start recording any time by clicking

Record selected.

Figure 3: Detail from the Radio view

Table 9: Important symbols for recording radio stations Symbol

Description

Meaning

Green arrow

This symbol denotes both ongoing recordings, as well as buttons that can be used to start recording or converting. This symbol denotes stations which are recorded, but their currently playing song will be discarded.

Yellow arrow

This is because the song would be incomplete, since it began playing before recording was started. The station will enter normal recording state as soon as a new song begins. Frequently asked questions about recording

Empty gray arrow

This symbol denotes stations that are not suitable for recordings with automatic song cutting features. Anyhow you have the opportunity to record these stations continuously. How to record a station continuously...

Filled gray arrow

This symbol denotes stations that are suitable for recordings with automatic song cutting features. The

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Symbol

Description

Meaning fuller the arrow, the greater the amount of songs that can be recorded per hour.

If you record a station continuously, later you can cut out songs manually. Cutting individual songs from a continuous recording

Frequently asked questions about recording I cannot find the station I'm looking for. What can I do? There are two frequent reasons why stations cannot be found: 1) Your quality settings might be to high. Click Manage bitrates and stream types on the bottom of the station list Specifying which stations are displayed. Click All stations and OK. Search for the station again by typing it's name into the Search for stations text box. In case you find the station now: Add it to your favorites. Note: It is recommended to set the quality settings back to default after you found the station. 2) The station is not in our database. Adding a radio station manually. What to do if the arrow stays yellow and no recorded songs appear in the Player? In this case, the station you are trying to record is not sufficiently suitable for recordings with automatic song cutting features. Stop the recording and click next to the Record button and select Continuous recording. Audials One will record the station until you stop the recording. You can cut songs out of this long recording later.

Automatic recording of multiple stations Whenever you start a mass recording Audials One will record multiple stations according to the currently shown category. The Mass recording button changes according to the currently displayed category and always tells you what will be recorded. If you want to see all currently recording stations switch to the category Recording stations. 1. Switch to the Radio view in the navigation pane located on the left side of the Audials One window. 2. Click a category. 3. Click Mass recording. Audials One selects popular stations according to the selected category. After a few minutes, Audials One finishes recording the first songs. All recorded files appear in the Player.

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Example: Mass recording for the genre Pop To get songs of a certain genre, choose the desired genre and let Audials One choose stations to record. 1. Switch to the Radio view in the navigation pane located on the left side of the Audials One window. 2. Click Genre, scroll down and then click Pop. 3. Click Mass recording (Pop stations). Audials One selects popular stations that play the specified genre, and starts recording. After a few minutes, Audials One finishes recording the first songs. All recorded files appear in the Player.

Saving a recently heard song When your are listening to a station Audials One creates a history which allows you to save recently heard songs. Here is how the history works: • The history lists recently played songs and goes back up to 10 songs. • The history only works for stations that are indicated as being suitable for recording. • The history button becomes visible as soon as one song has been played completely. Click a song to save it.

Figure 4: The history shows a list of recently played songs

1. Listen to a radio station as usual. The history button becomes visible as soon as the first song has been played completely. 2. Click History below the name of the station you are listening to. 3. Click the song you would like to save. The song is saved and appears in the Player after a few seconds.

Specifying which stations are displayed You can hide stations with low sound quality or a certain stream type by specifying settings according to your choice. Your settings affect the number of shown radio stations.

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1. Switch to the Radio view in the navigation pane, located on the left side of the Audials One window. > Manage bitrates and stream types. 2. On the radio toolbar click The Manage bitrates and stream types dialog opens. 3. Change the settings according to your needs: Option

Note

Minimum quality of streams

Select a high quality to avoid recordings from stations with low sound quality.

Minimum recordability

Select Medium or higher to only see radio stations that are suitable for recordings with automatic song cutting features.

4. Click OK to apply your new settings. The specified settings also apply to mass recording and wishlist recording.

Frequently asked questions How can I restore the default settings? On the radio toolbar click > Manage bitrates and stream types and click Set to defaults.

Adding a radio station manually In case you cannot find an Internet radio station in Audials One you can add the station to the Audials One station list manually. Attention: Stations with a low bit rate might not be visible due default settings. If you cannot find the station you are searching for: Please Specifying which stations are displayed, so that all stations are visible, and repeat the search before you try to add the station manually. To add a new station you require the station's streaming URL. Tip: Determining the correct streaming URL can be tricky as it is different from the station's website URL. Winamp users: open the stream with Winamp. Winamp will then display the stream properties. There you will also find the streaming URL. Adding a radio station manually 1. Locate the station's streaming URL. To locate a station's streaming URL 2. Visit the website of the radio station and open the stream with an external media player.

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Note: Some stations do not allow their streams to be opened with an external media player. In such a case, please try looking in our forum for assistance. Other Audials users may be able to help you locate the sought-after streaming URL. Always provide the web address of the station that you would like to add. 3. Copy the station's streaming URL from stream properties. To add the radio station to the Audials One station list 4. Switch to the Radio view in the navigation pane located on the left side of the Audials One window. 5. On the radio toolbar click

> Add station manually....

6. Paste the station's streaming URL in the upper text box. If a connection can be established, the station name will appear in the lower text field. 7. Click Add. The station will be added to the list of stations. The station will be added to your favorite list automatically.

Scheduled radio recording You can program scheduled recordings to let Audials One record a certain radio station at a given time, automatically. Note: Audials One must be running to do scheduled recordings. While Audials One is not running, no scheduled recordings can be done.

Manage scheduled recordings On the the radio toolbar, click > Manage scheduled recordings to open the Scheduled Recordings dialog. This dialog displays all your past and future scheduled recordings, along with their status.

Running scheduled recordings Click the category Recording stations to see all currently running scheduled recordings. Audials One displays all currently recording stations in the Radio recording list. Note: This category is only visible if Audials One is currently recording and will disappear if no recording is running.

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Finished scheduled recordings Find all your finished scheduled recordings in the Player, ready for playback.

Questions and Answers Do I need to let Audials One run to make the scheduled recording work? Yes. Audials One needs to run to do scheduled radio recordings. Audials One displays a warning when you are about to exit the program, but a scheduled recording would start in the near future. What's the difference between a scheduled recording and a recording job? Scheduled recordings have a defined start time and a defined end time. They can begin at any point of time in the future. Recording jobs, on the other hand, can only be defined for already running recordings. Jobs start right-away, and end for example after 100 tracks have been recorded. Can I schedule recordings so that they are always recorded automatically? Or do I have to schedule them again every time? You have to schedule every single recording. Automatically repeated radio recordings are not possible.

Creating a scheduled radio recording You can program scheduled recordings to let Audials One record a certain radio station at a given time, automatically. 1. Switch to the Radio view in the navigation pane, located on the left side of the Audials One window. 2. Select the station you would like to create a scheduled recording for. > Create scheduled recording for selected station.... 3. On the radio toolbar click 4. Choose a recording start date and time, and an end date and time. Note: When choosing date and time, mind that Audials One works with your computer's date and time settings. Make sure your computer's clock is not running slow or fast. 5. Optional: In the Comment box, type a text to be able to tell this recording apart other scheduled recordings. 6. Click OK. Your new scheduled recording is now displayed in the list of scheduled recordings. Audials One will automatically start and finish this recording at the given date and time. Remember: Audials One needs to run to do scheduled radio recordings.

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To see all your scheduled recordings click > Manage scheduled recordings. On the list of scheduled recordings you can edit your recordings or simply check their status.

Frequently asked questions about scheduled recordings Can I schedule recordings so that they are always recorded automatically (for example every week)? Or do I have to schedule them again every time? You have to schedule every single recording. Automatically repeated radio recordings are not possible.

Avoiding duplicate media files Recording processes sometimes create several copies of one song in your output folder. You can avoid that by setting filters which are based on the files in your existing collection and on the files already recorded by Audials One. Restriction: The duplicate filter settings apply to views Radio and Music wishes, only. To filter out duplicates 1. Go to Options > Filters. 2. Under Filter duplicates, select one of the following settings to avoid duplicate files: Options

Description

Only keep best version. All versions with worse quality are deleted!

Audials One will compare the quality of a new recording with the quality of its already existing copy. The copy with inferior quality will be overwritten (or discarded, respectively). Note: Reviewed recordings will never be overwritten or discarded. Instead, an additional copy will be created for these files.

If a reviewed version (green check marks) exists: don't record. Otherwise: Only keep best version. All versions with worse quality are deleted! 3. Click OK.

Same as above, but: For existing files you have set reviewed, no additional copy will be created.

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Searching for music and videos The Music search functionality works well for finding specific media content on the Internet and select what content to record. Moreover you have the possibility to add a link of a media file to your playlist instead of downloading it. You can search for: • music files (MP3, WMA, M4A) • video files (AVI, WMV, Quicktime) Double-click a search result to get a preview.

Searching by keywords Search the web for media content by entering keywords. 1. Switch to the Music search view located on the left side of the Audials One window. 2. Enter a search keyword, for example an artist name or song title. Click Search. Wait for search results. Please have some patience, when searching for uncommon keywords. to see or hear a preview in the Player. 3. Optional: Select a file and click 4. Select the desired files and • click Record to record the file. • click to link the file. The file will be playable like a normal recorded file as long as the link is valid and you are online. All recorded and linked files appear in the Player. Note: If your search does not return any results, try altering the keyword.

Getting better search results with plugins This article explains how to install additional search plugins to produce better results when searching for music and videos. By targeting music community websites and video portals, these plugins can multiply the number of your matches. 1. Visit our forum (http://audials.com/plugins/en). 2. Download a whole plugin pack (*.aplp), or a plugin for a specific source (*.aplg).

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3. Save the file to your computer (for example to your Desktop). 4. In Audials One, click Options > Search plugins > Add... 5. Choose the plugin you have saved on your computer. 6. Restart Audials One. 7. Optional: Click Options > Search plugins to see if the new plugins are active.

Buy songs via Amazon to complete your media collection Audials One offers you the possibility to easily purchase songs from Amazon in order to complete your media collection. Note: The possibility to purchase songs from Amazon via Audials One is exclusively available in Germany!

What you need to purchase songs from Amazon via Audials One • an Amazon Account • the Amazon Downloader

How to activate and deactivate the Amazon search results In the Music search view: Click the button labeled with the Amazon symbol located to the right of the Search button to activate and deactivate the Amazon search feature.

Questions and answers concerning purchasing songs from Amazon via Audials One The mp3 download failed. Something went wrong and I didn't get my song! Is there any chance to get this song without paying twice? Yes. You can restart the download without paying twice. I found out that the tracks (or tags) from the same album differ in Amazon and the Audials One-Music search. Which album version do I get when I choose to buy an album via Audials One Music search? The album version as seen in Amazon. If I accidently delete a purchased song via Audials One-Music search - is it gone (deleted from my hard drive)? No. Audials One copies purchased songs. You should still have the file in the Amazon Downloader target folder.

OpenTopic | Music wishes: Getting music wishes fulfilled | 27

Music wishes: Getting music wishes fulfilled The Music wishes view fulfills your music and video wishes. Instead of actively searching for media content yourself, you simply enter your wishes and activate Audials One to fulfill them one by one. You can put diverse media content on a wishlist: artists albums individual tracks You can have an arbitrary mixture of such items on a wish list. Audials One will search websites and radio stations and record your music wishes.

Importing and exporting wishlists Import

On the wishlist toolbar, click the current wishlist. Click >> > Save wishlist as.... Choose a folder and click Save.

Export

On the wishlist toolbar, click the current wishlist. Click . Select the saved wishlist (for example My Wishlist.A1wish) and click Open.

Balancing speed and quality of wish fulfilling Audials One offers several settings, which allow you to customize the speed of wish fulfilling and the quality of wish recordings. In short: Get more wishes fast, or wait a little longer to get better recording quality. Try out different settings to find out which are the best for your needs. Mediatype

You can choose whether you want Audials One to record audio files only or video files as well (for example music videos from Youtube). Note: You can activate a converting profile to have all recorded video files converted into audio files automatically.

28 | OpenTopic | Music wishes: Getting music wishes fulfilled

For more information please read Setting an output format via conversion profile on page 56. You can choose whether you want Audials One to record from radio stations or from music websites as well (for example Youtube). Please mind: If you check radio stations only it will take a while until you get the first results. The more frequently played and the more popular a wish item, the faster it is fulfilled.

Sources

Check Filter out cover and live versions to filter out song titles including the terms "live" or "cover". On the one hand songs recorded from radio stations have usually a better quality than songs recorded from music websites. On the other hand if you choose to record from radio stations exclusively you might have to wait a while before the required songs are played in the radio so that they can be recorded. Note: Speed also depends on the popularity of a wish. If an artist or a song is not popular, it will not be played as much on the radio and therefore such a wish takes longer to fulfill.

Symbols used for Wishes Table 10: Symbols used for Wishes. Symbols used by Audials One Symbol

Description

Meaning

Magic wand

This symbol denotes wishes, and recordings which were recorded by the Music wishes view. You can Getting music wishes fulfilled to get them fulfilled.

Note with a green arrow

This symbol denotes songs on your wishlist that are currently being recorded.

Note with a green dot

This symbol denotes songs on your wishlist that have already been recorded (fulfilled wishes).

Bar graph

This symbol denotes the popularity of a certain artist. Song wishes for popular artists are generally fulfilled faster than those by unpopular artists.

Getting music wishes fulfilled

OpenTopic | Music wishes: Getting music wishes fulfilled | 29

When you enter items on your wishlist, Audials One will record music and music videos from Internet radio stations and web sites like Youtube, automatically. Use the Music wishes view to for example get all the media files from a specific artist. Note: The artist browser data is updated on a regular basis. However, sometimes it takes a while for a new album, song or artist to appear in the database. The artist database data is used for the recommendation function that assists you with selecting and submitting your music wishes. The wishlist, however, can also be used without this data and also fulfills wishes for songs and artists that are not located in the artist browser. 1. Switch to the Music wishes view in the navigation pane, located on the left side of the Audials One window. 2. On the wishlist toolbar, click the Music wishes menu to open the Artist Browser. 3. In the Search for artists, albums or songs: box, enter the artist name of the sought-after artist. 4. Click Wish. The selected item appears on your wishlist. Repeat steps 3 on page 29 and 4 on page 29 to add more wishes. 5. In the upper-right corner of the Artist Browser window, click the Close button to close the Artist Browser. 6. Click Fulfill. All songs by the artist will be recorded. The number of wishes already fulfilled will be displayed on the bottom of the Music wishes view. All files recorded will appear in the Player.

Recording specific albums Instead of single songs, you can add whole albums to your wish list. 1. Open the Artist Browser. 2. Enter artist name. 3. Click the name of the artist you are looking for from the recommended search results. 4. Select item in the album list. 5. Click Wish. 6. In the upper-right corner of the Artist Browser window, click the Close button to close the Artist Browser. 7. Click Fulfill. All songs of the chosen album will be recorded.

Adding songs to your wishlist that are not located in the artist browser You can add songs to a wishlist that are not located in the artist database. The artist browser data is updated on a regular basis. However, sometimes it takes awhile for a new album, for example, to appear in the database. The artist database data is used for the

30 | OpenTopic | Music wishes: Getting music wishes fulfilled

recommendation function that assists you with selecting and submitting your music wishes. The wishlist, however, can also be used without this data and also fulfills wishes for songs that are not located in the artist browser. 1. Open the artist browser as usual. 2. Enter the complete name of the sought-after song. 3. Select the displayed option (this corresponds to your entry exactly) in the drop-down menu under matching tracks. 4. Click Wish, even if the list of results is empty. The artist or track will now appear on your wishlist. 5. Close the artist browser and click

Fulfill.

Audials One will record your wish as usual. Note: If a song is not very popular it will not be played in radio stations frequently. That means that it takes longer to fulfill unpopular wishes than popular ones.

OpenTopic | Podcasts | 31

Podcasts Podcasts are regular broadcasts on a specific topic, like news, sports, music, comedy and so on. Podcast shows are called episodes.

Navigating through the Podcasts view The Podcasts view organizes podcasts into categories. This is how you navigate through the Podcasts view: • Navigating through the categories, you can always click Click to go back to the previous category.

to get back to the Home view.

• Mind the bread crumbs above the bread podcasts list to always see where you are at the moment. For example: . • You can pin a category to create a link on the Home view. Navigate to the desired tab and click . In the future, you can go to the category from the Home view with just a single click.

Finding a podcast There a two ways to find a podcast: • Type a podcast name into the Search for podcasts textbox to find a certain podcast. • Browse the categories to find podcasts by genre. To change the language settings for podcasts: Click > Manage language limitations. Select a primary language. Select Secondary language and choose a secondary language. Click OK.

Favoring and subscribing a podcast Favor

If you favor a podcast, the podcast will be added to your favorites.

Subscribe

If you subscribe to a podcast, Audials One will always download the latest episode of this podcast automatically, as soon as it is available. The podcast will also be added to your favorites.

32 | OpenTopic | Podcasts

Manage subscribed and favored podcasts On the Home view, click Favorites to find a list of all favored and subscribed podcasts. • To unsubscribe from a podcast: Select a subscribed podcast and click > Unsubscribe podcasts. • To show all episodes of a podcast: Select a podcast and click All episodes below.

OpenTopic | Music television | 33

Music television With Music television, you can easily access music tv stations playing the latest charts.

Watch music television • Double-click a station to watch the live stream. • Or click to add a station manually which is not yet in the station list.

34 | OpenTopic | Streaming: Recording what you see and hear

Streaming: Recording what you see and hear The Audials One Streaming functions let you record any media file you watch or listen to while you are surfing.

About the Streaming function Working with streamed media content means you can listen to or watch the content but the content will not be saved to your computer. The Audials One Streaming functions offer you a legal way to save any music or video stream from the Internet. Note: Even though it is possible to record Internet radio stations with the Save music function, we recommend to use the Radio view. The Radio view offers you a few comfortable radio features that are not available in the Save music view.

What to record how? What to record while surfing

You should use these functions

Step-by-step

Songs that I listen to

Audio/ music recording

Save music: Recording music while surfing on page 35

Video clips that I watch

Video recording

Save video: Recording videos while surfing on page 38

Audio tracks from video clips Video recording that I watch

Save video: Recording videos while surfing on page 38 Note: Select a converting profile that converts videos to audio formats (for example "All to MP3").

Longer audio broadcasts that I listen to (for example concerts or lectures).

Continuous sound recording

Continuous sound recording on page 37

OpenTopic | Streaming: Recording what you see and hear | 35

• Detailed step-by-step instructions for recording specific websites and portals are available on our website. • Legal information about Audials Software

Save music: Recording music while surfing If you want to record the music you are listening to while surfing in the Internet you can use the Save music view. Audials One detects the music you are listening to and saves the songs on your PC. Choosing the right recording tool 1. Switch to the Save music view in the navigation pane, located on the left side of the Audials One window. 2. Click Audio/ music recording. A dropdown menu opens.

Figure 5: The Video recording dropdown menu

3. Mind the recommendations for popular web sites (green). • Click the recording tool that is recommended for the web site or program you want to record from. • If there is no recommendation for the web site or program you want to record from: Try to record with Direct Recording into tracks. Note: If you have troubles recording with Direct Recording into tracks or Sound Recording into tracks try to record the desired audio stream with Continuous sound recording. 4. Optional: Click Save automatically and check all offered options to have all your Save music recordings Save music recordings automatically. Follow the corresponding step-by-step instructions for •

Direct recording into tracks on page 36

36 | OpenTopic | Streaming: Recording what you see and hear

• •

Sound recording into tracks on page 36 Continuous sound recording on page 37

Direct recording into tracks Activate this feature while you are surfing to have all detected songs saved on your PC automatically. 1. Switch to the Save music view in the navigation pane, located on the left side of the Audials One window. Direct Recording into tracks. 2. Click Audio/ music recording > 3. Play back the music you want to record. All detected songs will be listed in the Save music view. 4. Pick a song from the list and click Save. The song will be saved on your computer and appears in the Player after a while. Do you have troubles recording with this recording tool? Try to record the desired music with Sound recording into tracks on page 36.

Sound recording into tracks Activate this feature while you are surfing or simply listening to music to record what you are listening to. Audials One will split and tag the songs automatically. Important: Tips for a successful recording: 1. Prepare the program you want to record from: • Set volume to 100%. • If the program offers options for gapless playback or crossfading, make sure to deactivate both options. Usually, you can find these options in the settings of your playback software. For example: Edit > Preferences... > Playback 2. To avoid recording sound from other programs, exit these programs (for example messenger programs, other media players, ...). 1. Switch to the Save music view in the navigation pane, located on the left side of the Audials One window. Sound Recording into tracks. 2. Click Audio/ music recording > A dialog opens. 3. Click Start recording now. Audials One starts recording what you hear. 4. Play back the music you want to record.

OpenTopic | Streaming: Recording what you see and hear | 37

All recorded songs will be listed in the Save music view. If you set customized tags, Audials One will use them for every song during this recording session. 5. Pick a song from the list and click Save. The song will be saved on your computer and appears in the Player after a while. Do you have troubles recording with this recording tool? Try to record the desired music with Continuous sound recording on page 37.

Continuous sound recording Some songs cannot be detected automatically. In this case you can record the audio stream with the Continuous sound recording function. Close other programms during the recording process to avoid disruptions, since Audials One records everything you hear. 1. Switch to the Save music view in the navigation pane, located on the left side of the Audials One window. Continuous sound recording. 2. Click Audio/ music recording > 3. Click OK. Audials One starts the continuous sound recording. 4. Play back the music you want to record. Everything you hear will be recorded. 5. Click Audio/ music recording to stop and save the recording. The track will be saved on your computer and appears in the Player after a while. You can now Cutting individual songs from a continuous recording.

Save music recordings automatically Whenever you record music from web sites with the Save music function you can choose to have your recordings saved automatically. Click Save automatically. Several choices are offered for configuration: Options

Description

Social radios

Check to record and save media files from social radios, automatically.

Links to MP3 files

Check to record and save all MP3 files that are linked from the visited web sites.

Sound recordings

Check to record and save sound recordings automatically.

When all options are not checked, items will only be preloaded and shown in the list, ready to be recorded and saved, individually. Select from several choices

38 | OpenTopic | Streaming: Recording what you see and hear

Figure 6: Save recordings automatically

Save video: Recording videos while surfing If you want to record the videos you are watching while surfing in the Internet you can use the Save video view. Audials One detects the videos you are watching and saves them on your PC. Choosing the right recording tool 1. Switch to the Save video view in the navigation pane, located on the left side of the Audials One window. 2. Click Video recording. A dropdownmenu opens.

OpenTopic | Streaming: Recording what you see and hear | 39

Figure 7: The Audio recording dropdown menu

3. Mind the recommendations for popular web sites (green). • Click the recording tool that is recommended for the web site you want to record from. • If there is no recommendation for the web site you want to record from: Try to record with Pick videos. Note: If you have troubles recording with Pick videos or Save all videos try to record the desired video with Record from screen. Follow the corresponding step-by-step instructions for •

Pick Videos on page 39



Save all Videos on page 40



Record from Screen on page 40

Pick Videos Activate this feature while you are surfing to get a list of all detected videos. Pick videos and save them by recording or downloading them. 1. Switch to the Save video view in the navigation pane, located on the left side of the Audials One window. 2. Click Video recording > Pick videos. A small window appears in the upper right corner of your screen. 3. Start surfing with your preferred browser. All detected videos will be listed in the small window in the upper right corner of your screen. 4. Choose a video you want to record and click Record Now.

40 | OpenTopic | Streaming: Recording what you see and hear

Audials One starts recording the desired video. As soon as the download is completed the video disappears from the recording window. 5. Optional: Switch back to the Save video view to see a list of all your video recordings. The video will be saved on your computer and appears in the Player after a while. If you have troubles recording with this recording tool? Try to record the desired video with Record from Screen on page 40.

Save all Videos Activate this feature while you are surfing to have all detected videos saved on your PC automatically. 1. Switch to the Save video view in the navigation pane, located on the left side of the Audials One window. 2. Click Video recording > Save all videos. A small window appears in the upper right corner of your screen. 3. Start playing videos in your browser. Audials One starts recording all detected videos. 4. Optional: Switch back to the Save video view to see a list of all your video recordings. The videos will be saved on your computer and appear in the Player after a while. Do you have troubles recording with this recording tool? Try to record the desired video with Record from Screen on page 40.

Record from Screen Some videos cannot be detected automatically. In this case you can record the video with the Record from screen function. Whenever you record videos with Record from screen Audials One records everything you see and hear. That means for example that the controls of the video player will be recorded whenever they are visible. Incidental noises, such as those from a chat program will also be recorded. Important: Close other programms during the recording process to avoid disruptions. 1. Switch to the Save video view in the navigation pane, located on the left side of the Audials One window. 2. Click Video recording > Record from screen. A small window appears in the upper right corner of your screen. 3. If you have not done so far: Open the desired video in your web browser. 4. Click Auto mode. 5. Click Detect + Record.

OpenTopic | Streaming: Recording what you see and hear | 41

Audials One will detect the video and mark it with a blue border. 6. Play the video. Audials One starts to record the played video. 7. Click Stop to stop the screen recording. 8. Optional: Switch back to the Save video view to see a list of all your video recordings. The video will be saved on your computer and appears in the Player after a while.

Downloading a Youtube video The easiest way to download a certain Youtube video is to paste the video link in the Paste a video URL text box and have Audials One download it. 1. Switch to the Save video view in the navigation pane, located on the left side of the Audials One window. 2. Select a Youtube video. 3. Copy the URL of the Youtube video from the adress bar of your browser. 4. Click

to paste the link in the Paste a video URL text box.

5. Click . Audials One starts downloading the video. The video will be saved on your computer and appears in the Player after a while.

42 | OpenTopic | Converter

Converter Use the Converter to convert media files to another file formats. In this manner you can make your media collection playable on all your external devices. Convert your media files: • Convert media files to a format compatible with a special playback device, for example an MP3 player. • Convert media files to unrestricted file formats like MP3, WMA or AAC.

Output formats supported by Audials One Audials One supports converting to the following formats: • • • • • • • •

MP3 M4A/AAC FLAC WMA WMV MP4 AVI and others

How can I find out which output formats are supported by my playback devices? External devices use preferred formats for playing back media files (e.g. AAC/M4A used by the iPod). To find out which output formats are supported by your playback devices, or which formats work with those devices best, check the manufacturer's information. Audials One offers Conversion Presets which work well for the most popular devices.

OpenTopic | Converter | 43

Symbols used in the Converter view Table 11: General symbols used throughout Audials One. Symbols used by Audials One Symbol

Description

Meaning

Green plus sign

This symbol denotes buttons, with which you may add various elements, e.g. station, wishes, podcasts or files.

Red X

This symbol denotes buttons, with which you may delete various elements. For example, you may delete stations from your favorites, delete media files from the player or wishes from your wishlist.

Green arrow

This symbol denotes both ongoing recordings, as well as buttons that can be used to start recording or converting.

This symbol denotes buttons, with which you can stop White hand on a red running processes. You can stop individual recording hexagon and conversion processes, or you can click Stop all to stop all recordings and processes currently running.

Pin

This symbol labels the Pin button. Click the pin button to pin the current category to the Home view. In future, you can go to this category from the Home view with just a single click.

Pencil

This symbol labels the Edit menu. Select a media file and open the edit menu to see all your edit options for this file (for example cutting, tagging or normalizing).

Broken scissors

This symbol labels the Cut button whenever cutting features are not available for a media file. Click the button to find out more about why cutting is not possible for the selected file.

File folder

This symbol denotes folders.

Blue figurine

This symbol denotes artists.

Note

This symbol denotes songs.

CD

This symbol denotes albums.

Text "Hit"

This symbol denotes popular songs in the artist database.

Tag

This symbol labels commands for working with tags.

Filter

This symbol labels the button for setting filter options. If any filter is active, the button is highlighted in color.

44 | OpenTopic | Converter

Symbol

Description

Meaning

Gear wheel

This symbol denotes files that are currently being finished.

Yellow LED display

This symbol denotes views and features that are currently active and ready for activities like recordings and data transfer.

This symbol denotes views and features that are Green LED display currently running with activities like recordings and data transfer. Table 12: Symbols used for Converter. Symbols used by Audials One Symbol

Description

Meaning

Red padlock

This symbol denotes files for which playback is restricted in some way. For example, playback could only be possible on this computer, or only possible with a valid music service subscription.

Red exclamation point

This symbol denotes files on which an error has occurred during playback or converting.

Converting media files The Converter allows you to convert media files to another file format, for example unrestricted formats like MP3, WMA or AAC. 1. Switch to the Converter view, located on the left side of the Audials One window. 2. Click

Files > Add files... or drag and drop files from a playlist.

3. Choose the files to convert. 4. Click Open. The files appear on the list in the Converter view. 5.

Important: For files marked with a red padlock symbol , you need to be able to play them back in order to have Audials One convert them by re-recording. For all files marked with a red padlock symbol, please make sure that you have sufficient rights to play the files with your playback software before you continue. Remember to check your music service subscriptions, too.

6. Click the current conversion profile below to choose a target format (see Figure 8: Setting a target format on page 45). 7. Click

Start to start the converting process.

Note: For best results, do not perform other tasks which would cause processor workload during the conversion.

OpenTopic | Converter | 45

All files that finished converting move from the input list to the Player. Tip: The original file is not modified by the conversion. This guarantees you cannot destroy any file. If a conversion result does not meet your expectations, simply convert the original file once more, using different settings. Set a target format by choosing a conversion profile (here: Optimized for burning to a DVD).

Figure 8: Setting a target format

Example: Convert media files to burn them to DVD 1. Start Audials One. 2. In the conversion section, choose Optimized for burning to DVD from the list of available conversion settings. 3. Start working with Audials One as usual. All recorded files will automatically be converted. 4. To burn the recorded files to a DVD, follow these instructions: Burning a CD or DVD on page 50. Note: You need to playback the DVDs with a DIVX-compatible DVD player.

Converting an iTunes audio book The recommended method to convert audiobooks is by using the Audials Tunebite CD Writer. This method makes sure the audiobook is split into several sections. Installing the Audials Tunebite CD Writer. 1. Switch to the Converter view. 2. Click the menu button with the name of the current conversion setting, and choose a target format. 3. Start iTunes. 4. In iTunes: Click File > New Playlist . 5. In iTunes: Add the audiobook to the playlist (e.g. by drag-and-drop). 6. In iTunes: Right-click the name of the playlist, and select Burn Playlist to Disc. 7. When burning, use the following settings: CD Burner

Audials Tunebite CD-R

Preferred speed

Maximum possible

Disc format

Audio CD

Include CD text

yes

46 | OpenTopic | Converter

During the virtual burning process, Audials One converts all files from the playlist to the format you have selected. All files that finished converting appear in the Player.

Installing the Audials Tunebite CD Writer To convert audiobooks, you first have to install the Audials Tunebite CD Writer. The Audials Tunebite CD Writer is a virtual CD writer and does not require any CDs. Use it with your playback software to convert files. 1. Switch to the Converter view. 2. Click Audiobooks. A dialog appears that guides you through the necessary steps for installing additional software components. The Audials Tunebite CD Writer is installed now. Use it with your playback software to convert files.

OpenTopic | Copy DVD | 47

Copy DVD The Copy DVD view allows you to record any DVD and to save its content to your computer. : The Copy DVD view is not a burning tool. For instructions on how to burn media files see: Burning a CD or DVD on page 50.

Copying a DVD With the Copy DVD view, you can save a DVD to your computer to watch it, burn it or to export it to external devices. 1. Switch to the Copy DVD view in the navigation pane, located on the left side of the Audials One window. 2. Optional: Choose a conversion profile to set an output format: Conversion profile

Choose this...

Optimized for burning to a DVD (MP3/AVI)

...if you want to burn the DVD to a DVD again.

iPad/ iPhone/ iPod (AAC/MP4)

...if you want to export the movie to your iPad, iPhone or iPod. ...to customize a conversion profile for your external device.

3. Insert the DVD to be recorded into your DVD drive. When the DVD has been read in, the Next button becomes available. 4. Click Next. 5. If possible: Select language and title to be recorded. 6. Click

Start copying or

Record.

Note: In some cases Audials One needs to re-record the DVD. Re-recording means the DVD is played back in full length and recorded from your screen's output. In this case your screen will be blocked during the recording process to avoid disturbance. Please wait while copying is in progress. As soon as the copying process is finished, the output file will appear in the Player.

48 | OpenTopic | Media center

Media center If you would like to manage your entire media collection, Media center provides you with such options. Player not only helps you playback your media files, but also helps you create playlists, export media files and edit tags.

The Media center The Media center clearly arranges and displays your music and media collection. The Media center also helps you organize your existing music collection and new recordings. It also offers editing features and copies files from your computer to other playback devices or cloud storage services. What you can do with the Media center. • • • • • •

Creating a playlist Exporting to devices Tag Your Media Collection on page 58 Find any media file by name or criteria Add folders to your media collection Creating ringtones on page 51

Find a media file To find a media file, enter the name of the media file in the Filter text box. Double click the matching media file to play it.

Standard storage

Figure 9: Standard storage

OpenTopic | Media center | 49

You can set a custom standard storage. All recordings will be saved on the selected storage automatically. Note: Button unavailable? You can only change the standard storage when no recordings are currently running. Stop all recording processes and try again.

Symbols used for the Player Table 13: Symbols used for the Player. Symbols used by Audials One Symbol

Description

Meaning

Green check mark

This symbol denotes reviewed media files in a playlist.

List with red X

This symbol labels the button for removing a media file from a playlist. This symbol denotes linked audio files in a playlist. Linked files are not saved on your computer.

Blue arrow

Whenever you use the music search, you have the possibility to add a link to your playlist instead of actually downloading the file. Linked files can be played as long as the URL is valid and your computer is connected to the Internet. You cannot edit tags of linked files.

Filmstrip with blue arrow

This symbol denotes linked video files in a playlist.

Euro

This symbol denotes songs in your playlist that have been purchased from Amazon.

Symbols used in Media center Table 14: Symbols used in Media center. Symbols used by Audials One Symbol

Description

Meaning

List with a green plus

This symbol labels the button for adding files to the currently selected playlist.

Photo

This symbol denotes files that are neither audio nor video files. This can e.g. be cover pictures (image files).

Yellow LED display

This symbol denotes your Anywhere connection status. Yellow means active and waiting for data transfer.

Green LED display

This symbol denotes your Anywhere connection status. Green means ongoing data transfer.

50 | OpenTopic | Media center

Exporting to devices Audials One offers import and export functionality to copy music and video files from your PC to external devices or from external devices to your PC. Exporting media files can be done within the Player as well as within the Media center view. The Player offers basic export functionality. The Media center view offers more flexibility regarding the import and export of sets of files at once. Importing media files can only be done within the Media center view.

Example: Exporting songs to an external storage Seven songs are selected for the export to an external storage. By clicking Copy 7 below the selected files will be exported to the external device.

Figure 10: Exporting songs to an external storage

Burning a CD or DVD Audials One can burn your media files to audio CDs as well as data CDs/DVDs containing media files in their original format (for example MP3 CDs). 1. Select CD Burner from the Export storage dropdown menu above the playlist.

OpenTopic | Media center | 51

2. Select the files you want to burn from the current playlist. to burn the selected files. 3. Click Copy The burning assistant opens. It will guide you through the burning process. 4. Follow the instructions given by the burning assistant.

Advanced task: Burning arbitrary file sets You can also burn arbitrary file sets which are not stored on the same playlist, but spread across your media collection. 1. Switch to the Music view. 2. Select CD Burner from the Export/import storage dropdown menu below. 3. Click View > Use checkboxes, to activate checkboxes. 4. Browse your collection and check all media files you would like burn. 5. Click Burn below, to export the checked files to the burning device. The burning assistant opens. It will guide you through the burning process. 6. Follow the instructions given by the burning assistant.

Creating ringtones Audials One can create ringtones from MP3 songs for your mobile phone. Your mobile phone must support one of the following formats: WAV, MP3, WMA, WMV, OGG The maximum length for a ringtone is 30 seconds. 1. From the menu of export storages, select Ringtone creator. 2. Select a song from the current playlist, and click Ringtone creator. Audials One processes the song. The marked area indicates the ringtone. 3. Drag the marked area to adjust its position. 4. Drag the borders of the marked area to trim the ringtone. 5. You can playback your selection to test the ringtone. 6. Click Continue with step 3..., and follow the instructions to upload your ringtone to your mobile phone.

Anywhere: Connecting to own and external media collections With Audials-Anywhere your media collection is available anywhere: Access your media collection on-the-go (e.g. with your smartphone).

What is Audials-Anywhere? You may use Anywhere to:

52 | OpenTopic | Media center

• Make your media collection available to all your devices so that you have the possibility to access your media collection on-the-go (e.g. with your smartphone).

Prerequisites for the exchange of media files with an external device • • • •

You have an Audials account You are signed in on both devices with the same Audials-Account Both devices are on and connected to the internet An Audials-program currently runs on both devices (e.g. Audials One and Audials on the other one) Note: Install Audials on external devices to avoid troubles with your license key.

LED Display for Anywhere Symbol

Description

Meaning

Green LED display

This symbol denotes your Anywhere connection status. Green means ongoing data transfer.

Yellow LED display

This symbol denotes your Anywhere connection status. Yellow means active and waiting for data transfer.

Questions and answers concerning Anywhere Where can I see and edit all my Anywhere-connections? In any media center view choose Anywhere > Manage anywhere connections... to see and edit all your Anywhere-connections.

OpenTopic | Player: Playing, editing and exporting media files | 53

Player: Playing, editing and exporting media files All files recorded or converted by Audials One appear in the Player. The Player displays information about your media files and offers useful functions to for example play, filter, sort, edit, review and delete your media files, as well as your individual playlists.

The Player All recorded and converted files are then displayed in the Player. As you will first listen to your recorded media here, Player provides you with options for inspecting and editing quality. What you can do with the Player. • • • • • •

Creating a playlist on page 54 Export playlists Tag Your Media Collection on page 58 The Audio Cutter Review media files Delete media files

Exporting files to external devices Exporting media files can be done within the Player as well as within the Media center view. The Player offers basic export functionality. The Media center view offers more flexibility regarding the import and export of sets of files at once. Click the target device button to export the selected files to an external device (e.g. CD Burner).

54 | OpenTopic | Player: Playing, editing and exporting media files

Figure 11: Exporting in the Player

Symbols used for the Player Table 15: Symbols used for the Player. Symbols used by Audials One Symbol

Description

Meaning

Green check mark

This symbol denotes reviewed media files in a playlist.

List with red X

This symbol labels the button for removing a media file from a playlist. This symbol denotes linked audio files in a playlist. Linked files are not saved on your computer.

Blue arrow

Whenever you use the music search, you have the possibility to add a link to your playlist instead of actually downloading the file. Linked files can be played as long as the URL is valid and your computer is connected to the Internet. You cannot edit tags of linked files.

Filmstrip with blue arrow

This symbol denotes linked video files in a playlist.

Euro

This symbol denotes songs in your playlist that have been purchased from Amazon.

Creating a playlist Create individual or generated playlists to burn them or simply listen to them. 1. In the Player, open the Playlist menu and click

New.

OpenTopic | Player: Playing, editing and exporting media files | 55

The Player now displays an empty playlist. 2. Switch to any Media center view in the navigation pane, located on the left side of the Audials One window. 3. Drag and drop one or more files from the Media center view on the left side to the empty playlist in the Player on the right side. Repeat this step to add as many files as you want. 4. Optional: To give your playlist a name: Open the Playlist menu and click Rename.... Type in a playlist name and click OK to rename the playlist. You created a new playlist. You can add media files to your new playlist. All changes will be saved automatically. You can manage all your playlists in the Playlist view.

Generate a playlist by genre or artist Create a generated playlist by genre or artist to burn them or simply listen to them. 1. In the Player open the Playlist menu and click Generate.... 2. Type in a genre or an artist's name. 3. Select one of the offered matches and click OK. Audials One will generate a playlist from your music collection with media files which fit to the genre or artist. 4. Optional: To give your playlist a name: Open the Playlist menu and click Rename.... Type in a playlist name and click OK to rename the playlist. You created a new playlist. You can delete media files from and add media files to your new playlist. All changes will be saved automatically. You can manage all your playlists in the Playlist view. Note: If some songs don't seem to fit to the genre you typed in they might have mismatched genres. You can Tag Your Media Collection.

56 | OpenTopic | Setting an output format via conversion profile

Setting an output format via conversion profile Activate a conversion profile to set an universal output format for all your recordings.

What is a conversion profile for? By activating a conversion profile, you set one output format for all your recordings. All files will be converted automatically right after recording. You can use an existing conversion profile or create a new conversion profile with custom settings.

Examples for useful conversion profiles iPad/iPhone/iPod (AAC + MP4)

...to have your recordings ready to export them to your iPhone. Audials One offers specific conversion profiles for many devices like Tablets, Smartphones and MP3 player.

Optimized for burning to a DVD (MP3 + AVI)

... or another conversion profile that converts audio files into MP3 files if you want to edit tags. Tag editing is possible for MP3 files only.

All to MP3 (only take audio track from videos)

...if you don't want video files in your music collection. All recorded video files will be converted into MP3 songs automatically.

Select Convert to activate the universal conversion profile. Select a conversion profile. Switch to expert mode to edit the chosen conversion profile or to create an own individual conversion profile.

Figure 12: Activate, choose or edit a conversion profile

Creating and editing a conversion profile

OpenTopic | Setting an output format via conversion profile | 57

Create and edit conversion profiles according to your needs. The pre-configured profiles for playback devices work in most cases. You can, however, edit the default settings and create customized conversion profiles, if you so choose. For lots of playback devices, such as Apple products, Blackberrys and many others, Audials One offers various conversion profiles. You may select one of the options available for your conversion profile or create a completely customized profile. Note: Instead of choosing one of the available converting settings, you may completely customize your settings. Just click Create new custom profile... in the profile menu for converting settings. 1. In any view: click

to view expanded converting options (expert mode).

2. Click the current setting for audio files. The audio profile menu will open. 3. Choose a pre-configured converting option. 4. Repeat steps 2 on page 57 and 3 on page 57 for the video file settings and click Save. 5. Enter a name for your converting profile and click OK. Your new converting profile is now saved. 6. Optional: Select the check box before configuring to activate your converting profile. Your new converting profile has been activated. Now your files will be recorded using your settings.

58 | OpenTopic | Editing recordings

Editing recordings

Tag Your Media Collection The Media center can search for additional information (tags) for songs and videos, and automatically add this information to your existing collection. You may also edit tags for individual songs in the bottom of the player, if, for example, an album name is incorrect or if you would like to change the spelling of a song. 1. Switch to any view in Media center (for example All media files). 2. Select all media files that are to be edited Note: While the function is in operation, you may not use other Audials One functions. Since editing thousands of songs would take awhile, it is recommended to tag large collections over night. 3. Click > Tags from internet in the tool bar above the media list. Audials One edits all selected files. This could take a while.

Manually Edit Tag Information You may also modify tag information manually for individual files, for example to change the spelling of an album. 1. Browse through your collection and select all the files you wish to edit from the media list below. 2. Click

> Edit Tags.

3. Edit the properties of the selected files with additional information in the area to the upper right. 4. Click

> Save all changed files to save your changes.

You can edit as many songs as you like. All changed files and the in orange until you save the tags.

button will be displayed

OpenTopic | Editing recordings | 59

Figure 13: Manual tag editing

Turning off tagging of recorded files Audials One automatically tags the recorded files, and adds lyrics to songs. This article explains how to switch off this feature. 1. Go to Options > Convert & Process. 2. Clear the Add ID3 tags check box. 3. Clear the Add lyrics check box. 4. Click OK.

The Audio Cutter Edit your recordings with the edit function to enhance their quality. In the following you will read more about the edit function, what you can do and how it works.

What you can do with the editing function The editing function is the right tool for you if you are not satisfied with the quality of a recording. You can use the editing function to: • fade in the beginning or to fade out the end of a song • change the length of a song by editing the beginning and end of a recording • split continuous recordings into smaller tracks

60 | OpenTopic | Editing recordings

Note: If you would like to prevent incomplete songs from being recorded, you can adjust the settings accordingly in Options > Filters.

Restrictions for the editing function Note: If you generally want to edit your recordings it is recommended to activate a converting profile which converts all your audio files to MP3 automatically. See Setting an output format via conversion profile on page 56. Table 16: Restrictions for the editing function Which file would you like to edit?

How much of the song can be Note edited?

Continuous MP3 recording in Complete recording the Radio view MP3 files recorded with the Radio view

Complete recording

All other MP3 files

Complete recording

File with another format (non-MP3)

None

Additional 60 seconds lead and overrun time

It is only possible to edit MP3 files. Convert the file to MP3 to enable the editing function. See Converting media files on page 44.

Cutting a song If you are not satisfied with the current song recording, you can use the cutting editor to edit the recording, the fade-in or fade-out. Restriction: It is only possible to edit MP3 files. If the Cut button appears dimmed, your file is not an MP3 file. See Restrictions for the editing function on page 60.

OpenTopic | Editing recordings | 61

Figure 14: Recording editor for individual songs. This figure depicts the most important functions in the recording editor.

Table 17: Detailed descriptions of recording editor functions Name

Description

Position indicator

The position indicator displays the current position in the audio track. Click any spot in the audio track to change the position.

Scissors

Use the scissors to set the beginning and end of the song.

Fade-in/-out

Use the fade-in/-out controller to create a fade-in/-out or adjust its duration.

Play

Plays the song from the position indicator's current spot.

Test

Plays the song beginning or end allowing you to test the current recording settings.

1. Click on the song in the Player that you wish to edit. 2. Click Cut in the tag area above the Player. The cutting editor opens. Note: If the Cut button appears dimmed, your file is not an MP3 file. See Restrictions for the editing function on page 60. 3. Click the audio track to set the playback marker and click the point marked. 4. Move

to adjust the song beginning and move

to play the song back from

to adjust the duration of a fade.

Tip: Zoom out to see the complete editable part of the song. 5. Click

to test the modifications made.

6. Click Track end and repeat steps 4 on page 61 to 5 on page 61. 7. Click Save if you are satisfied with the result. You can now play back the edited song in the player.

62 | OpenTopic | Editing recordings

Cutting individual songs from a continuous recording Use the recording editor to cut individual songs from a continuous recording you have made.

Figure 15: Recording editor for continuous audio recordings. This figure depicts the most important functions.

Table 18: Detailed descriptions of the recording editor for continuous recordings Name

Description

White area

Depicts the area that will be cut out and saved as a song from the long audio track by clicking save. You can increase, decrease and reposition this area.

Position indicator

The position indicator displays the current spot in the audio track. Click any spot in the audio track to change the position.

Test

Plays the white marked area allowing you to test the current recording settings.

Play

Plays the song from the position indicator's current spot.

Zoom

Zoom in on the area displayed in the audio track to edit more precisely or zoom out to have a better overview of the recording.

Fade-in (increasing volume)

Adds a fade-in from the beginning of a song to the position indicator's current spot.

Is a button unavailable?

You can only use this function if the position indicator is inside the white area.

OpenTopic | Editing recordings | 63

Name

Description

Is a button unavailable?

Fade-out (decreasing volume)

Adds a fade-out from the position You can only use this function if indicator's current spot to the end of the position indicator is inside the the song. white area!

Delete fadein/-out

Deletes all fades

Can only be used after having placed a fade-in/-out.

Set song start

Set the song start at the position indicator's current spot.

Can only be used when the position indicator is outside the white area.

Set song stop

Set the song stop at the position indicator's current spot.

Can only be used when the position indicator is outside the white area!

1. Before you start: Please refer to the figure and explanations above to use the cutting editor. 2. Select the continuous recording in the Player you would like to edit. 3. Right-click the selected file and click Cut continuous recording.... The recording editor will open. 4. Edit as many songs from a continuous recording as you would like. Each song will be saved individually and will then appear in the playback list. 5. Close the cutting editor when you are done editing. The continuous recording remains unaffected.

64 | OpenTopic | Controlling the recording and converting process

Controlling the recording and converting process The status line provides information about the current state of the ongoing recording and processing activities.

Status line The status line is located at the bottom of each view. The status line shows: • information about how many files are currently recorded and processed in total (summedup for all views together) • information showing where output files are saved • information on the ongoing activity of the current view Click

to expand the status line and see a detailed processing list.

Processing list The processing list lists all files that are currently recorded, converted or queued for processing. The processing list allows you to see and control the processing of individual media files (e.g. start and stop recording, clean up the list, etc.).

Figure 16: Expanded processing list

Click

to collapse the processing list and see the view's status line.

OpenTopic | Controlling the recording and converting process | 65

Standard storage

Figure 17: Standard storage

You can set a custom standard storage. All recordings will be saved on the selected storage automatically. Note: Button unavailable? You can only change the standard storage when no recordings are currently running. Stop all recording processes and try again.

Speeding up processing on multi-core CPUs As default, only one file at a time is processed. If your computer has multiple processor cores, go to Options > Convert & Process to increase the number of simultaneous encodings.

Limiting the amount of recorded files Automatic recording of music and videos can use up a lot of hard disk space. By defining a Job, you can limit automatic recording by setting a maximum for the files to be recorded. The limit applies to both the Radio view and the Music wishes view. 1. Switch to the Radio or the Music wishes view in the navigation pane, located on the left side of the Audials One window. 2. Click Job. 3. Select the type of limitation. For example, select Data limit. 4. Select a limit value. For example, select 300 MB. The recording processes will stop after the set limit is reached (in the given example, after recording 300 MB of data).

66 | OpenTopic | Options & Configuration

Options & Configuration This article covers options and configuration for Audials One. If you are an advanced user who wants to optimize the results delivered by Audials One, you can configure your software as described in the following topics:

Improving performance: Setting a custom temporary files folder If you have more than one hard disk drive, setting the temporary files folder to your fastest drive can speed up the performance of Audials One. 1. Go to Options > Output . 2. Under Temporary files, click .... 3. Select a folder and click OK.

OpenTopic | Your personal Audials account | 67

Your personal Audials account With your Audials account, not only can you sign in to the program, but also to the forum and Audials Community. An Audials account has lots of advantages.

A joint account for Audials One, the forum and the community Why use an Audials account? • Sign in to the Audials forum using your Audials account to find help for your product. • If you are signed in, you may share wishlists with the Community. • If you are using Audials One on more than one computer, sign in using the same Audials account to automatically update your favorites on any computer. • Enter your sign-in information when filling out the contact form to reach the technical support team via e-mail. Note: If you already have an account for the Audials forum, you may simply use that account without having to create a new one.

Questions and answers on your Audials account Do I have to be signed in to use all the functions in Audials One? No. Even if you are not signed in, you will still have access to all of the functions in Audials One. I have already created an account for the Audials forum. May I use this account to sign in to Audials One? Yes. If you have already created an account for the forum or Community, you do not need to create a new one. I forgot my password or my user name. How can I sign in using my Audials account? Visit the Community website. Enter your username or e-mail address (please use the same email address you used to create your Audials account) and click E-mail new password. A new password will then be sent to your e-mail address automatically. You will be adressed with your username at the very top of the e-mail. Follow the given instructions in the e-mail. Where can I edit my Audials account (for example to change my password or nickname)? In Audials One, click Account in the lower left-hand corner. Click Edit Account.... The Audials Forum opens in your Browser. Click My Audials Account > User account. Here you may edit your Audials Account.

68 | OpenTopic | License Information

License Information This page describes how to handle license information and procuct activation. Note: Please keep your license information in a safe place. We strongly suggest to print it out, and file it with other important documents.

License Key After ordering your product through our website, you will receive an e-mail with your serial number and your license key. The license key is 65 characters long. You need your license key to activate Audials One.

Activation Key If you bought your product in a store, your product box contains a product CD and an activation key printed on the CD envelope. The activation key is 13 digits long. You have to provide the activation key during installing Audials One from CD.

OpenTopic | Troubleshooting Audials One | 69

Troubleshooting Audials One When you encounter problems with Audials One, please follow the instructions below. If you have one of the following issues, follow the links to get help:

Up-to-date troubleshooting info from the support team Check out the online support page which contains the latest information on currently known problems and workarounds, offered by the Audials One technical support team: • Support information on the Audials One website

General troubleshooting steps If none of the issues above match your situation, continue through the following steps. These steps fix many problems with Audials One. 1. Update Audials One. See Updating Audials One to the latest version on page 72 for instructions. 2. Make sure your computer is up to date. See Windows 7 Help for more information.

Still need help with your problem? If nothing helped and you could not find a satisfying answer in any of the information resources, please ask your question on the forum or report the problem to our technical support team. • Ask a question • Reporting technical problems to the support team on page 73 • Support information on the Audials One website

Audials One crashes A crash is what occurs when a software unexpectedly closes or quits. This procedure guides you through the steps to fix a crash, and to report and get help fixing a crash. Many crashes can be fixed by following steps 1 on page 70 and 2 on page 70. Try these first before reporting a crash.

70 | OpenTopic | Troubleshooting Audials One

To fix a crash 1. Update Audials One. See Updating Audials One to the latest version on page 72 for instructions. 2. Make sure your computer is up to date. See Windows 7 Help for more information. If the crash persists, continue with the following steps. To report a crash and get help fixing a crash 3. Reproduce the problem situation. When Audials One crashes, the The Crash reporter window appears. 4. Enter your email address in the Crash reporter window (compare Figure 18: Crash reporter windows after a crash occured. Gathering information (left), and form to submit the report (right). on page 71) and send the report. Providing your email address along with the report allows the support team to identify your crash report. 5. Open the support contact form at http://audials.com/contact/en and fill in the requested information. Amongst other things: a) Enter your username and password. The contact form now displays your account email address. Verify that it is the same address you used when sending the crash report in step 3 on page 70. If the address used in the crash report differs, enter information about it in the description textfield (e.g. "Address I used for crash report: [email protected]"). b) Enter a summary of your problem and description on how to make the problem occur. Also add a short note telling when you send the report (e.g. "a few minutes ago", or "yesterday"). 6. Submit the contact form. You will receive a confirmation email within a few minutes. The support team usually answers your request within 72 hours. The support team will guide you through the necessary procedures to fix your issue.

The Crash reporter The Crash reporter component is a small program accompanying Audials One. It detects severe problems occuring in the product and automatically collects technical information about the problem situation and context. You can choose to send this information to the Audials One developers to help fixing such issues. Tip: Crash reports help a lot to improve the stability of the software. Sending reports is highly recommended. Although you can provide your email address along with a report, you will usually not be contacted after you sent a report. This is because the developers fixing a problem have all information they need and don't require more input from your side.

OpenTopic | Troubleshooting Audials One | 71

To actually get help fixing a crash, or to e.g. get feedback about when a crash will be fixed, you need to follow steps 3 on page 70 to 6 on page 70 as described above.

Figure 18: Crash reporter windows after a crash occured. Gathering information (left), and form to submit the report (right).

Audials One does not activate This article covers the most common problems which may occur during product activation, and how to solve them. Message The entered key is not a valid license key.

Please check the entered license key for typing errors. The license key is 65 characters long. The safest way to enter the key is to copy-and-paste it from your license e-mail. Fore more information, see Activating Audials One.

The entered key is not valid for this product, or matches a prior/an updated product version.

You entered a correct license key, yet it is not valid for the product or the product version that you have installed. A typical cause for this message: your license key is valid for an older product version. You can find all older versions linked for

Instruction

72 | OpenTopic | Troubleshooting Audials One

Message

Instruction

download in the support forum: Version History. You can use this key This text tells explicitly for ... which product and which product version the entered key does match to. Install the named product version and try to activate Audials One again.

Other frequent problems with activation Audials Tunebite users: My license key was accepted without any error message. Audials Tunebite still only converts 10 minutes of my video files. What's up? You might have purchased Audials Tunebite Premium. Please note that Audials Tunebite Premium only offers capabilities for audio file conversion. Please refer to our website for further information on the different versions of Audials Tunebite. My key is shorter, it has only 10 or 13 digits instead of 65 characters. And it is not accepted. What's up? Have you purchased a product box with an installation CD? Your key is an activation key which can only be entered during installing from CD. See Installation from CD on page 4 for instructions.

Retrieving a lost license key and the corresponding product version Retrieve your license key of the product you originally purchased in case of loss. Restriction: This option is only available for customers who purchased the software through our website (http://audials.com) at Element5/Digital River GmbH. If you purchased the product through other resellers, please contact those resellers for further assistance. 1. Open the License FAQ on our website. 2. Provide the e-mail address employed for purchase. You will receive an e-mail including the license key and a link to download the version you had originally purchased.

Updating Audials One to the latest version

OpenTopic | Troubleshooting Audials One | 73

If you encounter problems or errors with Audials One, you should make sure you have the latest version of the software installed. Updates are minor patches, provided to fix bugs and to improve the usability of products. Updates only override internal program files. All your personal settings, output files, and data like wishlists and favorites etc., will be preserved. Note: Updates within the same major version number are free. Example: If you bought Audials One version 10, updates to any version 10.x are offered for free. To check which version you have installed 1. Start Audials One and open Options > General. Under group Product activation, click About installed version. The displayed About Dialog shows name and version number of your installed product on the first line. 2. Compare your installed product's version number to the latest available version's number. Installed version

Where to find the latest version

Audials One 10.x (for example 10.2.14807.700)

product download page

Audials One 9.x or older

Version History

Note: If both numbers are equal, you don't need to update. You are already running the latest version. To update Audials One to the latest available version, if both numbers are not equal 3. Exit Audials One. 4. Download the setup file. 5. Open the download folder. Double-click the symbol of the setup file Audials_OneSetup.exe to launch the installation procedure. 6. Select Standard installation, then click Install. Follow the instructions through the installation procedure. This may take a few minutes. Please wait. You are now running the latest version of Audials One.

Reporting technical problems to the support team The support team can assist you with solving problems best if you collect log files, system and product information, screenshots and information on how to reproduce your problem. Follow the steps below in order. Follow the links to get detailed instructions for each step: Note: You need a free Audials account to post questions on the forum and to contact the support team.

74 | OpenTopic | Troubleshooting Audials One

Turning on writing log files When troubleshooting technical problems, you should activate writing log files. Log files will help the technical support team to identify the problem. A log file is a text file which contains a protocol of the technical operations of the software. This protocol allows the technical support team and the software developers to understand the exact behaviour of the software. To turn on writing support logs 1. Go to Options > General . 2. Optional: Delete all old log files. If you intend to reproduce an error or problem and to report it to the support team, it is recommendable to delete all old log file content. This will ensure the amount of log files is as small as possible. a) Click Open log folder to open the log file folder. The log file folder consists several subfolders, each containing a number of text files. b) Select and delete all subfolders. c) Close Windows Explorer and go back to Audials One. 3. Select the Write support information to log files check box. 4. Click OK. Audials One is now writing log files while you use the software as usual. To turn off writing log files, clear the Write support information to log files check box in step 3 on page 74.

Reproducing and describing a problem To get advise on problems from other users or the support team, it is important to note down exactly what you do to get into the problem situation. In case of technical failures, or if the support team already requested to do so, make sure to Turning on writing log files before you reproduce your problem situation. To describe a problem 1. Sum up the error or problem in one or two sentences in your own words. • Include information about when the problem occurred for the first time. If you remember anything special that you've done around that time (e.g. updated the product, installed a new firewall software ...), add that information, too. 2. Repeat the steps that lead to your problem. For each step, shortly note down what you do. • Quote the exact titles of dialogs, text messages etc. that are displayed. • Quote the exact labels of buttons, check boxes, etc. that you click. 3. When you have reached the error or problem situation, create one or more pictures of the screen (a so-called screenshot) showing the situation.

OpenTopic | Troubleshooting Audials One | 75

You can create screenshots using a graphics painting program like e.g. Microsoft Paint. See Windows 7 Help for more information. You can now Turning on writing log files.

Sending problem information to technical support The support team requires you to collect information on how to reproduce your problem, along with technical information on your system, to work on a technical problem. The following steps assume you have already followed the instructions about Turning on writing log files on page 74 and Reproducing and describing a problem on page 74. To send problem information to the support team 1. Collect log file information from the log folder: a) Start Audials One. Go to Options > General . Click Open log folder to open the log file folder. b) Select all subfolders and combine them into one compressed file (zip file). See Windows 7 Help for further information. 2. Drag all screen shots you have created to the compressed file to add them. 3. Optional: Create a system information file and add it to the compressed file. a) Save a system information file. See Windows 7 Help for further information. b) Drag the system information file to the compressed file to add it. 4. Open the support contact form at http://audials.com/contact/en and fill in the requested information. Amongst other things: a) Product name and version number: Open Options > General. Under group Product activation, click About installed version. The displayed About Dialog shows name and version number of your installed product on the first line. b) Summary of your problem and description on how to make the problem occur. 5. Browse to the compressed file you have created in steps 1 on page 75 to 3 on page 75 and add it as attachment. 6. Submit the contact form. You will receive a confirmation e-mail within a few minutes. The support team then usually answers your request within 72 hours.

Questions and Answers I have written an e-mail to the support team and still got not answer. What now? Did you receive a confirmation e-mail within a few minutes after you sent your e-mail? If not, please check your e-mail and especially spam filter settings. Maybe the support's answer was misclassified as spam.

76 | OpenTopic | Troubleshooting Audials One

If you still got no support answer after a few days, something went wrong. We're sorry! Please try again. Make sure to check for any confirmation or error message during submitting the support form.