Public Services & Administration challenges Bureaucracy
Citizen must adapt to processes and requirements
Focused in administration itself, not in the citizen
Each area working isolated - Lack of or little integration
Administrative Burden
Public employee demotivated
People with little or without access to Internet and ICT services
Little use of ICT administrative processes
ICT investments: not leveraged, inneficient usage
Lack of transparency
Ministry of Modernization OUR MISION To bring Innovation to Public Administration to: OUR VISION A Modern Administration with the Citizen in the center:
• • • •
Provide Services to our citizens easier, simpler and faster Empower Public employees to be change management agents Promote openess and transparency ICT as a facilitator Close to the citizen
Knowing citizen needs and adaptng services to them
Integrated Among Public Orgs Among Public – Civil
Innovative Promote adoption of New Technologies
Transparent
Open Data and Open Government
Agile Through Simplification
Effective - Efficient Lowering costs while improving quality
Why a Government Modernization Plan? The improvement of Government capacities is a neccesary condition to economic, productive and social development of the country Public Administration has to serve its citizens moving towards a 21st century Government
Modernization Plan: Working Pillars Digital Country
Human Resources Development Modernization 21st century Government
Results-based Management and Public Commitments
Technology and Digital Government
Open Government and Public Innovation
Technology and Digital Government
Digital Administration Easy, online and remote procedures
Technology and Plan de Tecnología y Government Digital Gobierno Digital Main Projects : • • • • • •
Digital Identity – Digital Signature Electronic Processes Transparent Government purchases Infrastructure leverage Adoption of new technologies Vertical solutions: Health, Public Works, Citizen ID
WWW.ARGENTINA.GOB.AR
We are unifying 100% of digital channels (currently +500) of the entire Public Administration in a single online web and mobile app.
Open Government and Public Innovation
Government Accountability Govern with the citizens Transparency + Participation + Collaboration
Open Government and Gobierno Abierto Public e Innovation Innovación Pública Main Projects: • Open Data National Platform • Open Innovation Ecosystem • Citizen Participation
OPEN DATA PLATFORM
Ministerio de Modernización de la Nación
nd 2do Plan de Acción Argentina - OGP
OGP – 2 ACTION PLAN
Ministerio de Modernización de la Nación
Electronic System of Price Publicity of Argentina (SEPA)
Through an online platform, citizens can access and compare supermarket prices to make better choices.
Public Consultation Platform
Ministerio de Modernización de la Nación
Results-based Management and Public Commitments
A new management culture Planning + Results + Quality services
Results-based Management and Public Commitments
Main Projects: • Planning System in the Government • Monitoring the commitments made to citizens • Control Panel to monitor projects
Human Resources Development
Empower Public Administration employees Reconognized + Valued
Human Resources Development Desarrollo de los Recursos Humanos Main Projects : • Improve Public Administration career • Bring ICTs to employees • Capacity-building through INAP • Develop a Government school for high level Officials • Public and Open application to public servant positions
Digital Country Strategy
Smart cities in the Country Sharing services + Connectivity + Capacity Transparency + Digital services
Digital Country Strategy País Digital Main Projects : • Digital services shared in the entire country • Efficient usage of technological capacity • Connectivity to the entire country through public and free WiFi • Transparency in provinces and municipalities
Municipalities Current Status
Big municipalities
9% Public and Free WIFI
3% Public and Free WIFI
Only 6% of the municipalities access to online procedures
Only 3% of the municipalities access to online procedures
82% of cities that do not publish Data Management or do it in basic level
Medium municipalities
100 % Public and Free WIFI
100 % of the municipalities access to online procedures
Small municipalities
100 % of the cities do not publish Data Management or do it in basic level
85% of cities do not publish Data Management or do it in basic level
Digital Country: Products inAbril Progress Comprometido • Free WiFi
• Infrastructure
• Control Panel
• Collaborative Environment • Citizen Management
• Vaccination Card
• Municipal Web
• Live
Pais Digital
Thank you!
María Inés Baqué Secretary of Public Management and Innovation Ministry of Modernization
