Applied Management Syllabus – Fall Semester 2012 Instructor: Shana Martin, M.B.A. Section: 21381 Email: [email protected] Homepage: http://occonline.occ.cccd.edu/online/smartin Required Text: Daft/Marcic (2013, 2011) Understanding Management 8e, South-Western CENGAGE Learning. Students are required to purchase Aplia. Purchasing options include: Bookstore: The bookstore is selling the hard copy book packaged with the Aplia access. They also rent the textbook but if you choose this option, you will need to purchase the Aplia access card as well from them or from the publisher. It is $112 and includes the eBook. Online: The publisher, Cengage, sells the same package (hard copy book and Aplia access card). Contact Cengage: http://www.cengagebrain.com/shop/en/US/storefront/US?cmd=CLHeaderSearch&fieldValue=978128532 4760

Ebook Students can purchase access to Aplia (always includes the ebook) for less money directly at: http://www.cengagebrain.com/shop/search/9781111580247

Course Delivery: This is a 16-week course meeting Tuesday nights from 6:30 pm- 9:40 pm. All assignments and exams are to be completed through Aplia. Please check Aplia before class each Tuesday night for last-minute announcements! Aplia Resources Student FAQ's: http://www.aplia.com/support/student_faq.jsp Your Aplia Access code is: QCXG-LC88-2BCJ Course Learning Objectives Students will learn basic management principles and be able to apply them to both private and public sectors of the workplace in times of uncertainty. After this course, students should be able to 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Identify and analyze the characteristics of successful managers and organizations. List the roles, responsibilities, and skills required of managers in today’s changing organizations. Identify the environmental conditions and pressures facing today’s managers and organizations. Evaluate appropriate methods for planning, organizing, influencing and controlling for organizational effectiveness. Identify the tools and techniques used by management scientists. Discuss the process of decision-making and compare individual and group decision-making. Define the planning function in terms of managerial responsibilities and decisions. Discuss the relationships between the planning and organizing functions. Compare specific techniques that are used to bring about structural, people and technological changes. Identify the main factors that affect quality and the manager’s role in controlling quality.

Contacting me outside of class Email me at [email protected] if you have any questions outside of class. Please Do NOT leave me a voicemail message; I rarely check my voicemail so you will not get a timely response. E-mails need to be polite and respectful. I do NOT respond to e-mails I perceive as rude, irreverent, or grammatically incorrect (this includes poor organization of thought, spelling errors, typos, and more.) Do NOT e-mail me questions that are 1) in the syllabus and/or have already been addressed in class or in an announcement I have posted in Aplia, 2) questions that you can answer by being resourceful (meaning resources have already been provided to you) and/or 3) anything else that is outside of the scope of this course. If you do not receive a response from me within 48 hours, that means your question falls into one of the aforementioned categories. Important information about coursework and grades Trying to negotiate a higher grade in the class is not acceptable. Do not try to negotiate submitting assignments late, completing extra credit assignments, or taking an incomplete to make up for missing work. Do not request that I make special considerations for you – a waste of both of our time. If you are unable to keep up with the pace of the course and the coursework required, drop the class before the deadline. Your grade will be determined by your careful attention to deadlines in addition to the quality of your work! Assignments All assignments must be submitted via Aplia by the deadline to receive credit. If you miss class, you are responsible for checking Aplia for any and all assignments. Please do not come to me. Exams There is one midterm and one final in this course. Both exams will be delivered via Aplia. Please check the syllabus for the dates the exams will be available. Please note that if you experience any technical difficulties, there is no guarantee that you will have an opportunity to retake the exam. Only if Cengage can verify that there was a technical problem on their end will I make arrangements for you to retake the exam. Make sure you have a reliable Internet connection while taking exams. If you do not have a reliable connection at home, I highly recommend that you take the exams for this class on campus. Please note that in my four years of teaching online, Internet disruptions have been extremely rare and will not be accepted as an excuse for not taking/finishing an exam! Participation Participation means contributing regularly to class/group discussions. Read chapters before class and come prepared for discussion. In addition, each week, students will bring in an article on business or management in the recent news (sources can be from online media or print publications/newspaper). Each student will need to discuss his/her article at least once during the semester. Participation is 25% of your grade! Attendance & Punctuality Due to the subject matter and interactive format of this class, it is critical to attend each class. In the business world, if you miss work, you notify your boss in advance. I expect the same courtesy. If you

miss more than two classes it may adversely affect your grade. It is your responsibility to drop this course! Class begins: Promptly at 6:30 p.m. Class ends: Promptly at 9:40 p.m. Late arrival/early departure: Habitual behavior in this area will adversely affect your grade. Extra Credit There is one extra credit assignment worth 25 points. Please refer to the assignment schedule of the syllabus for details. Electronic Devices All cell phones, PDA’s (Blackberry’s), pagers and the like must be turned off before class begins. Food None permitted in class. Dishonesty OCC Academic Honesty Policy will be strongly enforced. Plagiarism, cheating, and any other form of academic dishonesty are not tolerated and may result in a failed grade, suspension, or expulsion. For details, please see the OCC Handbook. Special Needs Please notify me if you have any special classroom requirements, and I will give my best effort to accommodate your needs. Syllabus Disclaimer The syllabus is a general guideline for the course and is subject to change at my discretion. Grading Assignments/Problem Sets Discussion/Participation Midterm Exam Final Exam Group Project Total possible without Extra Credit Extra Credit Total possible with Extra Credit

Percentage of grade 20% 25% 15% 20% 20% 100% 2% 102%

Scale 90-100 80-90 70-80 60-70 60 and below

A B C D F

Course Schedule Week of 8/27

Topics Innovation for Turbulent Times

Week 1

9/3 Week 2

9/10 Week 3

9/17 Week 4

The Environment and Corporate Culture

Managing in a Global Environment

Managerial Ethics and Corporate Social Responsibility

Reading Make sure you have registered for Aplia. See “Aplia” section in the syllabus for details Read: Chapter 1 Aplia: Review: PowerPoint Chapter 1 Problem Sets: Take Problem Set for Chapter 1 (due Sunday 9/9) In class Discussion: Intro to the course Ethical Dilemma: Can Management Afford to Look the Other Way? Case for Critical Analysis: Elektra Products, Inc. Videos: Camp Bow Wow; In Good Company Read: Chapter 2 Aplia: Review: PowerPoint Chapter 2 Problem Sets: Take Problem Set for Chapter 2 (due Sunday 9/9) In class Discussion: Student takeaways, student article(s) Ethical Dilemma: Competitive Intelligence Predicament Case for Critical Analysis: Rio Grande Supply Company Videos: Camp Bow Wow; Charlie Wilson’s War Read: Chapter 3 Aplia: Review: PowerPoint Chapter 3 Problem Sets: Take Problem Set for Chapter 3 (due Sunday 9/16 ) In class Discussion: Student takeaways, student article(s), assign groups for Group Project Ethical Dilemma: AH Biotech Case for Critical Analysis: Shui Fabrics Videos: Holden Outerwear; Lost in Translation Read: Chapter 4 Aplia: Review: PowerPoint Chapter 4 Problem Sets: Take Problem Set for Chapter 4 (due Sunday 9/23 ) In class Discussion: Student takeaways

Week of

Topics

9/24

Managerial Planning and Goal Planning

Week 5

10/1

Managerial Decision Making

Week 6

10/8 Week 7

10/15

Designing Adaptive Organizations

Managing Change and Innovation

Week 8

10/22

Managing Human

Reading Ethical Dilemma: Should We Go Beyond the Law? Case for Critical Analysis: Empress Luxury Lines Group Projects Videos: Theo Chocolate; The Emperor’s Club Read: Chapter 5 Aplia: Review: PowerPoint Chapter 5 Problem Sets: Take Problem Set for Chapter 5 (due Sunday 9/30 ) In class Discussion: Student takeaways Ethical Dilemma: Inspire Learning Corporation Case for Critical Analysis: Nielson Media Research Group Projects Videos: Modern Shed; Inside Man Read: Chapter 6 Aplia: Review: PowerPoint Chapter 6 Problem Sets: Take Problem Set for Chapter 6 due Sunday 10/7 ) In class Discussion: Student takeaways Ethical Dilemma: The No-Show Consultant Case for Critical Analysis: Who Gets the Project? Group Projects Videos: Plant Fantasies; Failure to Launch Read: Chapter 7 Aplia: Review: PowerPoint Chapter 7 Problem Sets: Take Problem Set for Chapter 7 (due Sunday 10/14) In class Discussion: Student takeaways Ethical Dilemma: A Matter of Delegation Case for Critical Analysis: FMB&T Group Projects Videos: Modern Shed; Rendition Read: Chapter 8 Aplia: Review: PowerPoint Chapter 8 Problem Sets: Take Problem Set for Chapter 8 (due Sunday 10/21) In class Discussion: Student takeaways, student business article Ethical Dilemma: Crowdsourcing Case for Critical Analysis: Southern Discomfort Group Projects Mid-term Study Guide Videos: Holden Outerwear; Field of Dreams Read: Chapter 9

Week of Week 9

10/29

Topics Resources and Diversity

Week 10

Dynamics of Behavior in Organizations

11/5

Leadership

Week 11

11/12

Motivating Employees

Week 12

11/19 Week 13

Managing Communication

Reading Aplia: Review: PowerPoint Chapter 9 Problem Sets: Take Problem Set for Chapter 9 (due Sunday 10/28) In class Discussion: Student takeaways Ethical Dilemma: Sunset Prayers Case for Critical Analysis: Commonwealth Worldwide Chauffered Transportation Group Projects Videos: Barcelona Restaurant Group; Played ***Midterm available in Aplia 10/24 – 10/28 (90 minutes to complete 50 questions; covers chapters 1-8) Read: Chapter 10 Aplia: Review: PowerPoint Chapter 10 Problem Sets: Take Problem Set for Chapter 10 (due Sunday 11/4) In class Discussion: Student takeaways Ethical Dilemma: Should I Fudge The Numbers? Case for Critical Analysis: Reflex Systems Group Projects Videos: Mitchell Gold & Bob Williams; Because I Said So Read: Chapter 11 Aplia: Review: PowerPoint Chapter 11 Problem Sets: Take Problem Set for Chapter 11 (due Sunday 11/11) In class Discussion: Student takeaways Ethical Dilemma: Too Much of a Good Thing? Case for Critical Analysis: Mountain West Health Plans, Inc. Group Projects Videos: Camp Bow Wow; Doomsday Read: Chapter 12 Aplia: Review: PowerPoint Chapter 12 Problem Sets: Take Problem Set for Chapter 12 (due Sunday 11/18) In class Discussion: Student takeaways Ethical Dilemma: To Renege or Not to Renege? Case for Critical Analysis: Kimbel’s Department Store Group Projects Videos: Living Social Escapes; Friday Night Lights (1) Read: Chapter 13 Aplia: Review: PowerPoint Chapter 13 Problem Sets: Take Problem Set for Chapter 13 (due Sunday 11/25) In class

Week of

Topics

11/26

Leading Teams

Week 14

12/3 Week 15

12/10 Week 16 No class this week!

Managing Quality and Performance

Reading Discussion: Student takeaways Ethical Dilemma: On Trial Case for Critical Analysis: Hunter-Worth Group Project Presentations Videos: Plant Fantasies; Friday Night Lights (II) Read: Chapter 14 Aplia: Review: PowerPoint Chapter 14 Problem Sets: Take Problem Set for Chapter 14 (due Sunday 12/2) In class Discussion: Student takeaways Ethical Dilemma: One for All and All for One? Case for Critical Analysis: Calgary Oil Shale Technologies, Inc. Group Project Presentations Videos: Holden Outerwear; Welcome Home, Roscoe Jenkins Read: Chapter 15 & Appendix A (Small Business Start-ups Aplia: Review: PowerPoint Chapter 15 Problem Sets: Take Problem Set for Chapter 15 (due Sunday 12/9) In class Discussion: Student takeaways Ethical Dilemma: The Wages of Sin? Case for Critical Analysis: Lincoln Electric Final Study Guide Videos: Barcelona Restaurant Group; In Bruges Final Exam Available in Aplia from 12/5 to 12/12 (120 minutes to complete 75 questions; Cumulative, heavy on ch 9-15/Appendix A!)