Application Lifecycle Management Benefits SAP AGS Global Partner Management

ALM Value Calculator

© 2011 SAP AG. All rights reserved.

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ALM Value Calculator rolled out to 50 Partner globally

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Tool is calculating the value of the different ALM process steps

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Another step to enable partners to articulate the value of the SAP Solution Manager, SAP Application Lifecycle Management and ultimately support to customers

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ALM Value Calculator Detailed Calculation of cost savings broken down into one time cost savings and annual cost savings

© 2011 SAP AG. All rights reserved.

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ALM Value Calculator

© 2011 SAP AG. All rights reserved.

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ALM Value Calculator on the Partner Portal

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Video which explains the Value of SAP ALM Value Calculator

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Overview slide deck of the ALM process and value of each process steps rolled out to partners

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Partner Feedback: Huge help to explain value of SAP Solution Manager

© 2011 SAP AG. All rights reserved.

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Greater Demand for IT

IT shifting from managing information systems to supporting business processes and business differentiation Complexity is rising and time frames are decreasing Extreme pressure on IT to deliver more with less

© 2011 SAP AG. All rights reserved.

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CIO / IT Management Priorities

Source: http://mkting.cio.com/StateoftheCIOJanuary2010-FINAL.pdf

 Better align IT initiatives with business requirements  Accelerate Innovation and Change while ensure business continuity and high performance  Reduce TCO (Total Cost of Ownership) © 2011 SAP AG. All rights reserved.

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Business Value and Competitiveness Is at Risk Serious System Management Challenges Biggest Challenges in Managing Systems Today

IT can‟t deliver value

Others (e.g. hard to get ROI from upgrade)

Takes too long for IT respond to changing requirements

IT is inflexible

IT is too slow System Integration

Cost of managing IT is too expensive

Can't reconfigure business process as needed

IT costs too much

Source: D. Gaughen, AMR Research at itSMF USA Forum “Integrated IT Service Management to Measure and Optimize IT for Business Value” June 25, 2009 © 2011 SAP AG. All rights reserved.

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How to Tackle these Challenges? With an Integrated, ITIL-based Application Lifecycle Management Approach

Point Solutions

Plan

Optimize

Operate Design

Build & Test

Integrated, ITIL-oriented ALM

Requirements

Deploy

Requires manual integration and/or customer integration Disparate and not consistent information for the entire life-cycle

Requirements

Optimize

Design

Application Lifecycle Management Build & Test

Operate

Deploy

Run

Build

IT Process continuity and consistency between each phase (e.g. change management) Improved visibility and transparency

Hinders collaboration between phases and between business and IT

Better collaboration between distributed IT (Dev./Ops.), business, and partner teams

Process gaps and disruptions

Leverages ITIL best practices

© 2011 SAP AG. All rights reserved.

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Integrated Application Lifecycle Management SAP Has Developed a Holistic, Integrated and Open Approach Based on ITIL

End-to-end Application Life-Cycle Management processes Requirements Optimize

Design

SAP Solution Manager and integrated SAP and 3rd-party management tools

Operate

Build and Test

Service, support, and education

Deploy

Organizational best practices

Application Lifecycle Management from SAP provides processes, tools, services, and an organizational model to manage SAP and non-SAP solutions throughout the complete application lifecycle © 2011 SAP AG. All rights reserved.

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Application Lifecycle Management Processes An Approach in Six Phases of ITIL Application Management

SAP supports best practices in 11 core Application Lifecycle Management process areas, providing guidance on how to manage SAP and non-SAP applications in the most efficient and structured way Upgrade Management Landscape Transformation Maintenance Management Business Process Operations

Solution Documentation Requirements

Optimize

Solution Implementation Design

Build and Test

Operate

Deploy

Technical Operations Application Incident Management © 2011 SAP AG. All rights reserved.

Template Management Test Management Change Control Management

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Application Lifecycle Management An approach in six phases of ITIL application management Upgrade Management 

Landscape Transformation 

Management of business and IT driven changes in SAP landscapes

Management of corrective software packages, Reduction of waste in custom code

Ensure business continuity Provide Business KPIs Business process benchmarking

Optimize

 Design

 Build and Test

Operate

Application Incident Management

© 2011 SAP AG. All rights reserved.

Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex landscapes with diverse technology stacks

Standardize configuration across multiple projects

Test Management

Deploy

 

Central monitoring & alerting infrastructure Unique End-User Experience monitoring Central administration tools

  

Discover and realize enhanced business functionality Avoid disruption of business

Template Management

Technical Operations   

Solution Implementation 

Business Process Operations   

Central documentation of processes, system landscape, custom code, partner applications, …

Requirements

Maintenance Management 

Solution Documentation 

Comprehensive project support for release transitions

Change impact analysis End-to-end test management

Change Control Management   

Integrated quality management Synchronized transports of various components Controlled and documented adjustment of business processes incl. approval process

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Following SAP‟s ALM Approach you will have a “Single Source of Truth” Established All systems All training information

All business processes

All maintenance activities

Business Process Operations All service planning, deliver and follow-up information

Optimize

Design

Operate

Build and Test

All change information All service level information © 2011 SAP AG. All rights reserved.

The entire documentation

Requirements

Deploy

All test information All customer developments and functional enhancements All incident and problem information

All monitoring data 13

An Open and Integrated Approach for the Entire Application Lifecycle SAP Solution Manager

Solution

Preconfigured business proecsses

Test Plan

Test automation

SAP Quality Center by HP

Automated Test Scripts

Testing

© 2011 SAP AG. All rights reserved.

Learning Map

SAP ProductivityPAK by RWD/ANCILE Training/ Simulations

SAP Central Job Scheduling by Redwood

SAP IT Service Management

Job Scheduling

Ticketing

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Application Lifecycle Management from SAP Implement high-quality solutions faster and operate them at lower cost

Accelerated Innovation • • •

Operate at Lower Cost

Achieve Superior Quality

© 2011 SAP AG. All rights reserved.

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Benefits Solution Documentation Solution Documentation

IT Benefits

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Reduced efforts for documentation of business process and related technical objects due to content (Business Process Repository), tool support (Solution Manager Documentation Assistant) and guided procedure

• •

•

Facilitates business improvements

•

Less business disruptions due to faster

e.g. business triggered change requirements through transparency of implemented business processes and underlying system infrastructure incident/problem resolution time through higher transparency

Reduced efforts for updating business process and technical documentation

Business Benefits

•

Enhanced solution and usage transparency

Support business process standardization through comparison of business processes at different locations

•

Enables simple and fast system consolidation triggered by business scenarios like mergers&acquisitions

© 2011 SAP AG. All rights reserved.

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Customer Quotes Solution Documentation

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“We are running the usage analysis that comes with the solution documentation assistant in SAP Solution Manager to identify and confirm which transactions and reports are actively used, and how many times they are executed in our system. Because we blueprint in SAP Solution Manager, the collected data will be used to accelerate the documentation of our business processes. To date, we have been able to use the usage analysis to assess the level of risk associated with change requests, based on included objects and the number of actual executions in our productive system." Renee Gannon, Tools and Methodology, Senior Manager, Newell Rubbermaid Inc.

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"SAP Solution Manager has, in a revolutionary way, helped us to get instant control over our SAP landscape and projects and change requests. Utilizing it's functionalities, such as diagnostics, test management, and process documentation, has lowered the costs for expanding and maintaining our SAP landscape, whilst, at the same time giving us much wider visibility and improved control. We have now continued with the next step, and are implementing the enhanced transport management system and the change request management functionality. SAP has really succeeded in delivering a comprehensive and well-defined framework.“ Roderik Mooren, IT Director, Mölnlycke Health Care AB

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"With this expert-guided implementation session for solution documentation of SAP Solution Manager, we are able to understand the concept of the solution-documentation functionality. After doing some set-up for our demo-system landscape, and we expect this methodology will save us over 30% of efforts in our future project and solution implementation.“ MS.Lei Yongmei, IT Superviser, Taiyuan Iron & Steel (Group) Co., Ltd.

© 2011 SAP AG. All rights reserved.

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Benefits Solution Implementation

IT Benefits

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Accelerated creation of conceptual design

Solution Implementation

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Business Benefits

Faster realization of business benefits associated with new functionality.

(Business Blueprints)

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Faster configuration due to implementation content

•

Reduced time to market/value.

•

Lower operations cost and increased robustness of the solution due to reduced

•

Improved user satisfaction.

•

Solution supports business strategy plans

•

Reliable and up-to-date business process

workarounds/custom code and standardized documentation

•

documentation

Reduced risk/effort regarding enhancements and/or modifications.

© 2011 SAP AG. All rights reserved.

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Customer Quotes Solution Implementation

“

"We compliment our SAP skills in the area of SAP Solution Manager with the Run SAP methodology for our projects. We reduced our implementation effort by 10% with the Run SAP roadmap for implementation of end-to-end solution operations standards in SAP Solution Manager.“ Corina Weidmann, Managing Director, Bautzen IT Consulting GmbH

“

"To better manage our current SAP landscape, and meet the requirements of the upcoming upgrade projects, we are planning a SAP Solution Manager implementation. As trusted support advisor, the local SAP Enterprise Support advisory delivered two knowledge-transfer sessions within two hours to introduce the latest capabilities. The explanation of application lifecycle management tools, standards, and processes was aligned with our IT landscape and operations. It's really practical and definitely accelerated the innovation of our processes. We saved at least one month to research and explore the technical and functional details suitable for our requirements. The advisory convinced us of the benefit of SAP Enterprise Support, and was the best definition of value-added support." Mr. Li Xuefeng, Information Technology Director, Hebei Datang Information Technology CO Ltd.

“

"We have implemented the SAP ECC 6.0 solution within our organization and we had used SAP Solution Manager to manage the implementation road map. We had derived benefits of using this approach where we were able to save costs on hardware for storing documents and had a reduction of 10-15% on the efforts spent on tracking and monitoring the implementation process using external systems.“ Sameer K. Mohammed, Managing Director, Jaleel Holdings © 2011 SAP AG. All rights reserved.

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Benefits Template Management

IT Benefits

Business Benefits Template Management

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Re-use of templates and related contents (docs, TA, IMG, BC sets test cases etc.) in global rollout implementations

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Reduced analysis and deployment efforts of global template adaptations (compare & adjust capability)

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Accelerated global process template rollouts

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Faster execution of business triggered change requests of global process template

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Ensures local process compliance in global rollout implementations

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Ease business process standardization by adjusting current solution and governing compliance to standard

© 2011 SAP AG. All rights reserved.

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Customer Quotes Template Management

“

"We were interested in new ERP HCM Performance Management functionality in EhP4, in particular the improved WebDynpro user interface and offline Adobe Interactive form capabilities. We implemented two appraisal templates (Multi-Source Feedback and Performance Agreement/Development Plan) within 4 months used across all divisions resulting in a much more user-friendly and intuitive system to support Woodside's performance management process." Gerda Becker, SAP Services Manager, Woodside Energy Limited

© 2011 SAP AG. All rights reserved.

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Benefits Test Management

IT Benefits

Business Benefits Test Management

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Reduced testing efforts for preparation (test

•

business process

scoping, case creation), management and reporting

•

Reduced test execution efforts

(reduced test

scope BPCA, automatic testing)

•

Reduced efforts for end-user training documentation

•

Less incidents after go live

© 2011 SAP AG. All rights reserved.

Faster time to benefit of related change in

•

Higher reliability and availability of business process directly after go live

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Customer Quotes Test Management

“

"The business process change analyzer pilot service has been very helpful in our efforts towards implementing business process change analysis and realizing the benefits of SAP Solution Manager. Following the guidance provided during this service, we have been able to document two core business processes in SAP Solution Manager, giving us an opportunity to reuse the documentation in testing and other scenarios. In addition, the analysis results have helped us to identify the test scope more quickly than in the past when we had to figure it out manually. The time required has been reduced by 50%, and so has the time for the testing execution. With this service, we have learnt more about how powerful SAP Solution Manager is!" Jinbiao Xu, CIO, XinAo (China) Gas Investment Limited Company

“

"During our ERP & XI/PI upgrade project, we had the challenge of extensive testing to be done by our internal teams and our partner. We needed to perform exhaustive tests, and keep the test phase costs low. We have successfully leveraged the Run SAP testmanagement scenario of SAP Solution Manager at Ferrero. By using the test-management practices and e-Catt automation, we were able to run tests reliably and we have achieved a test phase cost reduction of 40%.“ Giovanni Croci, Senior Application Manager, GSC, Ferrero S.p.A. Direzione Sistemi Informativi

“

While merging two large Supplier Relationship Management systems together with TSystems we introduced the Run SAP E2E standard test management based on SAP Solution Manager. Here, in particular a custom-developed defect management process has been implemented. With this approach it‟s possible to include onsite as well as offshore resources efficiently on a case-to-case basis, reducing the error correction time by about 20%."

Jörg Fuhr, Solution Delivery Procurement, Corporate IT, Deustche Telekom AG © 2011 SAP AG. All rights reserved.

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Benefits Change Control Management

IT Benefits

Business Benefits

Change Control Management

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Reduced amount of emergency and failed changes (due to change governance with classifying , approval process, clustering)

•

Reduced efforts for change process (due to integrated solution of transparent workflow and technical systems, efficient transport management, audit trail for documentation)

•

Reduced testing effort due to reduced number of

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Faster time to value of requested change

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Better predictability of time to value of changes

•

Improved end-user satisfaction

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Less business disruptions due to enhanced system stability by reducing emergency changes

•

Providing required transparency (e.g. legal/regulatory requirement) and control of change

changes

•

Faster deployment of transports without backlog © 2011 SAP AG. All rights reserved.

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Customer Quotes Change Control Management

“

“The recent success of Amtrak's Conference Room Pilots for the implementation of SAP Solution Manager's service desk and change request management has positioned Amtrak's SAP COE to reduce the cost of managing monthly production support release transports via change request management's automation, as well as increasing the reliability that the transports are migrated through the landscape in the correct order. It also enables Amtrak's Customer COE to leverage future benefits from change request management, which include enabling CTS+ for managing portal and BI transports and retrofitting via N+1 landscape.” Lou Maroulis, PMP, Director of SAP Integration/Release Management, Amtrak

“

“Unilever is a SAP MaxAttention customer, who, with the assistance of SAP Solution Manager expertise, implemented the change management functionality thus gaining significant benefits. The cost of the implementation was recovered in under nine months by cost reduction and cost avoidance, incidents from change releases were reduced to 0 from 2-5 per change, and incidents caused by version issues were reduced to 0 from 1 every 2-3 months." Nancy Emslie, Project Manager - IT Innovation Management,Unilever Europe IT Accounts Payable Department UKCR

“

"With the Change Management empowering service provided by SAP MaxAttention, we understood the capabilities of SAP Solution Manager in supporting Application Change Management during the whole application life cycle. Now, we are confident that SAP Solution Manager, enterprise edition, and SAP best practices will help us to improve significantly our change management concept, increase system availability, and traceability of change management during corrective maintenance and rollouts in the rest of companies.“ José Miguel Gil Fuentes, Director Aplicaciones Corporativas, FOMENTO DE CONSTRUCCIONES Y CONTRATAS, S.A.

© 2011 SAP AG. All rights reserved.

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Benefits Application Incident Management

IT Benefits

Business Benefits

Application Incident Management

•

Reduced incident/problem handling efforts due to root-cause analysis (ABAP, J2EE, .Net), knowledge search internal and notes transparency

•

•

availability of business processes

•

© 2011 SAP AG. All rights reserved.

Higher commitment to external and internal business partner through proactive SLA management (e.g. problem resolution status and reporting)

Reduced unplanned downtime (faster ticket resolution due to root-cause analysis and integration of satellite systems - Solution Manager - SAP backbone support - third party tools)

Increased business productivity due to higher

•

Reduction of follow-up costs (interests, penalties, unplanned labor costs etc.)

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Customer Quotes Application Incident Management

“

"We are happy to say that the SAP Solution Manager has saved us at least 20% of our time and efforts in our incident reporting to resolution process. The end-to-end integration of the service desk and root cause analysis functionalities on a single platform ensures faster time to resolution for our SAP solution compared to a third-party tool which we were previously using.“ Alwin Albar, IT Manager, PT Timah (Persero) Tbk.

“

"We developed an original help desk tool and had been using it successfully, but it took a lot of effort to analyze trends broken down by installation and category. Formulating it as a system and cutting off the manual procedures were our big challenges. To change things for the better, we decided to switch from our own tool to the SAP Solution Manager service desk. Expert Guided Implementation for the SAP Solution Manager service desk, a continuous quality check for SAP Enterprise Support, helped to reduce one personmonth of implementation time, which would have been required for operational fit/gap analysis, and mastering basic technical knowledge.“ Nobuyoshi Sasaki, General Manager, Trusco Nakayama Corporation

“

"With the help of Dimension Info Tech Co.,Ltd., we are able to resolve incidents 10% more efficiently, after using SAP Solution Manager service desk functionality for incident management. Also, by implementing SAP Solution Manager system monitoring and SAP EarlyWatch Alert tools, our system availability has increased to more than 99.5%!" Li.Zhang, SAP Maintenance Team Leader, Shanghai Titan Sports Goods Co.,Ltd

© 2011 SAP AG. All rights reserved.

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Benefits Technical Operations

IT Benefits

Business Benefits

Technical Operations

•

Less unplanned downtime due to proactive

•

application monitoring

Reduced negative business impact due to decreased unplanned downtime

•

Less incidents due to proactive application monitoring

•

Higher system reliability

•

Less efforts for reporting due to automated

•

Better business process and business user efficiency due to better system performance

generation (technical SLA/OLA reporting)

•

Reduced daily system checks due to proactive monitoring and administration

© 2011 SAP AG. All rights reserved.

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Customer Quotes Technical Operations

“

"Coca-Cola FEMSA is the biggest Coke bottler in the world. With the help of the SAP MaxAttention team, Coca-Cola FEMSA adopted strategic ALM processes for monitoring its business processes, systems, and interfaces. As a result, while its installation grew considerably in the last five years (with the database growing eightfold, and with five times as many users), its costs have remained relatively consistent, increasing by only 6%. In addition, by freeing up resources with automated monitoring, the company could focus on using business process improvement methods to boost the technical performance of its business processes – its custom program runtime was reduced from 11,602 milliseconds to 3,416 milliseconds, for example, and the average dialog response time dropped by 0.2 seconds." Hector A. Calva, CIO, Refrescos y Aguas Minerales S.A. de C.V. (FEMSA)

“

"Statoil manages a budget of several billion Norwegian Krone with SAP Resource and Portfolio Management. Since we faced various performance issues, our management requested a quick solution. SAP MaxAttention provided the SAP Business Process Performance Optimization service. The SAP Solution Manager end-to-end trace analysis performed within the service helped to quickly identify the root cause of the performance bottlenecks across different systems. The SAP service team provided a detailed action plan with recommendations. After implementation of the recommended actions, we expect the overall system performance to improve by 30% to 85%.“ Mr. Olav Nyvold, Project Manager, Statoil ASA

“

"By establishing root cause analysis and identifying performance optimization potentials, our SAP Portal solution has experienced no unplanned outages. With proactive steps in place, we have addressed performance issues within our application lifecycle, which have translated to reduced costs, simplification of systems, and core process solutions." Ulf Westoven, Section Manager, P&G

© 2011 SAP AG. All rights reserved.

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Benefits Business Process Operations

IT Benefits •

•

Business Benefits Business Process Operations

Indicators for stabilizing & improving business

•

High transparency

processes

•

Basis for business process optimization

about core business processes

•

Positive impact on performance

through identification of areas for improvements

•

Reduced efforts for business oriented SLA monitoring •

Positive impact on customer satisfaction

and reporting/alerting

•

Improved reporting quality

Less incident/problems due to proactive interface

•

Higher process and end-user efficiency

•

monitoring (proactive detection of customizing error, design gaps, etc.)

•

Less efforts for job management and business process automation through central

(e.g. reduced Days Sales Outstanding)

•

Internal business process benchmarking over organizational units

management of background jobs

© 2011 SAP AG. All rights reserved.

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Customer Quotes Business Process Operations

“

"With Business Process Analysis/Monitoring service from SAP Enterprise Support, SD/MM/WM/PM modules were analyzed for business backlog in AMECO production system. Further more, WM module was monitored by SAP Solution Manager to automatically control the inbound and outbound process. This results in an more transparent business data and support reaction time to backlog is reduced 25% compared to old manual monitoring."

Liu Wei, Basis Lead, Beijing Aircraft Maintenance&Engine Corporation

“

"The project management office of the SAP CRM operational project delivered a set of key performance indicators related to core business processes managed via SAP CRM integrated with financial applications and enterprise data warehouse. Thanks to SAP Solution Manager diagnostics, we are now able to measure the number of Web service calls, and now we know the business generated out of the markets in financialinstruments directive transactions, and financial customer info sheets. It also has the advantage of tracking the usage of SAP CRM from the business perspective, which is one of our KPIs.“ Antonella Sinapi, PMO of CRM Project, Poste Italiane S.p.A.

“

"During the business process monitoring (BPM) service, SAP set up the monitoring for our procure-to-pay and order-to-cash business processes and cross-application components such as background job monitoring. The BPM service showed value in having a single source of truth for monitoring via SAP Solution Manager rather than doing everything manually, and will help us reduce backlog efficiently by getting updates from SAP Solution Manager about the current status of our business processes.“ Jerry Murkowski, IT-Basis Manager, ADC Telecommunications, Inc.

© 2011 SAP AG. All rights reserved.

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Benefits Maintenance Management

IT Benefits „

•

•

Business Benefits Maintenance Management

Reduced Maintenance/installation efforts

due to MOpZ (e.g. less efforts to find relevant information due to context, structured and up-to-date information in SAP Solution Manager, calculates needed SW components and SPs, guided procedure

Reduced number of incidents as know bugs are

•

Reduced unplanned downtime and hence reduced negative business impact

•

Better system reliability

•

Higher business process efficiency due to better system performance

already fixed proactively

•

Better system performance

as performance improvements are shipped as part of SPs, EHPs and/or releases

© 2011 SAP AG. All rights reserved.

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Customer Quotes Maintenance Management

“

"With SAP Application Lifecycle Management best practices, we have adopted the maintenance optimizer. It has significantly reduced the amount of administration to maintain our SAP landscape. The optimizer simplifies the tasks associated with change management, and validates the order and requirement for our service packs across our landscape." Tom Janes, Senior SAP Business and Technical Solutions Specialist , Bluewater Power Distribution Corp.

“

"Crystal, under the CCoE, adopts the SAP best practices and SAP support standards. With the Business Process Monitoring standard, we can save half of our resources on monitoring our key business processes . Furthermore, with the Maintenance Optimizer, getting the right support package stacks for multiple systems is at least 50% faster.“ Mr Karl Ting, General Manager – IS, Knitters Ltd. 3/F Crystal Industrial Bldg

© 2011 SAP AG. All rights reserved.

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Benefits Upgrade Management IT Benefits

•

•

Upgrade Management

Reduced analysis/test efforts for custom objects (Add-on, modifications etc.) through scoping

•

with Upgrade Impact Analyzer and Custom Development Management Cockpit Functionality

•

Reduced efforts for downtime management

•

with Downtime Manager (central management of planning, notification and execution)

•

Business Benefits

Lower maintenance and corrections efforts for custom code which can be optimized, deleted or brought back to SAP standard coding

© 2011 SAP AG. All rights reserved.

Less business disruptions due to reduced planned downtime

Higher flexibility towards business needs through better solutions agility

Less waiting time for business user due to better performance

•

Reduced potential risk of daily business operation

•

Higher business continuity

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Customer Quotes Upgrade Management

“

Within our custom-code management process at Procter & Gamble we used a new tool SAP called Clonefinder to cover our release control use case. This tool gives us full transparency on versions of custom code across our complex multi-system landscape, where one development system feeds 36 managed SAP ERP systems. Together with an SAP development team from SAP Active Global Support we evolved the tool to handle our complex data volumes. After some code improvements the overall runtime to evaluate a complex custom-code scenario decreased over 90%. This will save us a lot of time in preparing for each cut over and improve quality, as the new functionality with impressive performance will give us the opportunity to make conistency checks on the complete scope of custom code release." Gerd Siemering, Application Manager ALM Tools, PROCTER & GAMBLE

“

"SAP's holistic concept of custom code management is a comprehensive and well defined framework, with many capabilities provided within SAP's application management lifecycle, available in the SAP Solution Manager. It empowers us to manage the current as-is situation, in term of providing us a framework to gain transparency and control of the quantity, quality, and technical severity aspects of the custom code that we have today. The custom development management cockpit also provides us clearing and change-impact analysis tools to allow us to identify and adjust custom objects for upgrade projects and support package implementations. This change-impact analysis tool will replace a third-party tool that we have been using. Not only we can leverage standard SAP tools and avoid additional software expenditure, but also, the tools in SAP Solution Manager are more comprehensive than anything we can find in the market to support our mid- and long-term strategy." Eric Yip, Manager, Business Solutions & Enterprise Architecture, Holcim (US) Inc.

© 2011 SAP AG. All rights reserved.

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What the Analysts Say Results of an IDC SAP Solution Manager ROI Study

© 2011 SAP AG. All rights reserved.

•

On average, SAP Solution Manager customers did not have to increase their IT staff sizes to support new activity. This results in an average savings of $393,307 because the customers avoided new hires. Additionally, the current IT staff is 11% more productive since the deployment

•

On average, downtime incidents were reduced by 8.4% and hours per incident were cut by 50.8%

•

The three-year discounted benefit is an average total of $4,489,438 or $126,378 per 1,000 users

•

The results show an aggregate ROI of 463%; the payback period is 4.3 months.

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Application Lifecycle Management: Available Information Assets

Requirements Optimize

Design

service.sap.com/alm

Operate

Build and Test

sdn.sap.com/irj/sdn/alm

Deploy

© 2011 SAP AG. All rights reserved.

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