APEX HOTELS IS ONE OF THE UK’S LEADING OPERATORS OF CONTEMPORARY CITY CENTRE HOTELS. Entering the world of work can be a time of both excitement and apprehension. At Apex Hotels we aim to make this a positive and educational experience; working as a Modern Apprentice will provide the knowledge, skills and confidence to set you on the right track for a fulfilling and rewarding career within the hospitality leisure and tourism sector.
The apprenticeship is designed to be completed over a 12 month period and you will have the opportunity to learn new skills, acquire knowledge and have the opportunity to practice “hands on” in either Food & Beverage, Front Office, Housekeeping or in the Kitchen. You will follow the standards as set out on the SQA framework and will have an inhouse assessor supporting you to make sure that you understand all the key aspects of your role.
OUR VALUES
AUTHENTICITY In addition, we will provide you with experiences, masterclasses and workshops to enhance your learning and development. The content of each MA programme can be seen further on in this information booklet. You will be employed on a full time permanent basis, working 40 hours per week and for the duration of your 12 month Apprenticeship you will be paid £7.00 per hour*. If you are interested in this great opportunity then please apply through www.apexhotelscareers.co.uk
TRUST
TEAMWORK EXEMPLARY QUALITY
INDEPENDENCE FAIRNESS
OUR ESSENCE A WARMER WELCOME
ENGAGING
INVITING
FRIENDLY DYNAMIC
OUR PERSONALITY
PASSIONATE
FUN PROUD
PRAGMATIC
CAN-DO ATTITUDE * Variation applies for over 25’s after 12 months.
HONESTY
FOOD & BEVERAGE
CUSTOMER SERVICE
TECHNICAL SKILLS
Welcome to Apex Hotels (Online Module) Give customers a positive impression of yourself and your organisation Work effectively as part of a Hospitality Team Provide a counter / takeaway service Service Food at the table Provide a Silver Service Provide a Buffet / Carvery Service Service Alcoholic and Soft Drinks Prepare and serve Cocktails Prepare and serve Wines Prepare and serve dispensed and instant hot drinks Resolve customer service problems Promote additional services or products to customers Deal with customers across a language divide Maintain customer service through effective handover Dealing with Aggression Training Communication Masterclass
Using point of sale equipment to process customer orders Maintain and deal with payments Payment Card Industry (PCI) Compliance Awareness (Online Module) Maintain Cellars and Kegs Clean drinks dispense lines Maintain food safety when storing, holding and serving food
KNOWLEDGE & EXPERIENCE Welcome to Apex Hotels (Online Module) Health & Safety (Online Module) Allergen Awareness (Online Module) Menu KnowledgeBeverage / Wine Knowledge Maintain a safe, hygienic and secure work environment Menu KnowledgeBeverage / Wine Knowledge Coffee Knowledge Masterclass Wine Knowledge Masterclass Cocktail Masterclass Prepare and clear areas for counter service Prepare and clear the bar area Receive, store and issue drinks stock
PERSONAL DEVELOPMENT
4 Week 1:1 Review 12 Week 1:1 Review Case Study 1 Case Study 2 1:1 Career discussion
KITCHEN
CUSTOMER SERVICE
TECHNICAL SKILLS
Welcome to Apex Hotels (Online Module) Give customers a positive impression of yourself and your organisation Work effectively as part of a Hospitality Team Providing a front of house “Warmer Welcome” for all our customers Dealing with Aggression Training Communication Masterclass
Prepare basic hot and cold desserts Produce cold starters and salads Produce Healthier dishes Maintain an efficient use of food resources Prepare, operate and clean specialist food preparation and cooking equipment Cook Vegetables Prepare and finish simple fruit and salad dishes Prepare and cook Fish Prepare and cook Meat and Poultry Provide a Counter / Takeaway Service Present menu items to a defined Brand Standard
KNOWLEDGE & EXPERIENCE Welcome to Apex Hotels (Online Module) Health & Safety (Online Module) Food Safety Level 2 (Online Module) Allergen Awareness (Online Module) Working in a Kitchen (Online Module) Have knowledge of all Menu items on offer Beverage / Wine Knowledge Set up and close Kitchen Complete Kitchen documentation Promote new menu items Maintain a safe, hygienic and secure working environment Pastry Masterclass Stock ordering Menu design and compilation
PERSONAL DEVELOPMENT 4 Week 1:1 Review 12 Week 1:1 Review Case Study 1 Case Study 2 Work experience at another Apex Hotel property 1:1 Career discussion
FRONT OF HOUSE
CUSTOMER SERVICE
TECHNICAL SKILLS
Welcome to Apex Hotels (Online Module) Give customers a positive impression of yourself and your organisation Work effectively as part of a Hospitality Team Providing a front of house “Warmer Welcome” for all our customers Service that Sells (Online Module) Dealing with Aggression Training Enquiry & Complaint Handling Communication Masterclass
Deal with the arrival of customers (Section A) Dealing with bookings (Section A) Prepare customer accounts and deal with departures (Section A) Deal with communications as part of the reception function (Section A)
KNOWLEDGE & EXPERIENCE Welcome to Apex Hotels (Online Module) Health & Safety (Online Module) Allergen Awareness (Online Module) Maintain a safe, hygienic and secure working environment Provide tourism information services to customers (Section A) Opera Masterclass
PERSONAL DEVELOPMENT
4 Week 1:1 Review 12 Week 1:1 Review Case Study 1 Case Study 2 Work experience at another Apex Hotel property 1:1 Career discussion
HOUSEKEEPING
CUSTOMER SERVICE
TECHNICAL SKILLS
Welcome to Apex Hotels (Online Module) Give customers a positive impression of yourself and your organisation Work effectively as part of a Hospitality Team Maintain customer service through effective handover (Section A) Deal with customers across a language divide (Section A) Providing a front of house “Warmer Welcome” for all our customers Service that Sells (Online Module) Dealing with Aggression TrainingCommunication Masterclass
Collect linen and make beds (Section A) Clean windows from the inside (Section A) Maintain housekeeping supplies (Section A) Carry out periodic room servicing and deep cleaning (Section A) Provide a linen service (Section A) Clean and maintain soft floors and furnishings (Section A) Clean, maintain and protect hard floors (SVQ Unit (Section A) Work using different chemicals and equipment (Section A)
KNOWLEDGE & EXPERIENCE Welcome to Apex Hotels (Online Module) Health & Safety (Online Module) Allergen Awareness (Online Module) Maintain a safe, hygienic and secure working environment Provide tourism information services to customers (Section A) Deep Cleaning, Pantry and Trolley Masterclass Cleaning Products & Effective Use Workshop (Supplier) Laundry Masterclass Train the Trainer Workshop
PERSONAL DEVELOPMENT
4 Week 1:1 Review 12 Week 1:1 Review Case Study 1 Case Study 2 Work experience at another Apex Hotel property 1:1 Career discussion
