Angus Work Order System Customer Guide

You may log into the Angus work order system by clicking on the link from your building’s website OR by visiting http://www.ng1.angusanywhere.com/Tenant/IrvineCompany/IrvineCompany/default.aspx.

Once you arrive at this screen, please enter your Login Name and Password to begin. Note: If you forget your password click on the underlined words Click Here to request it via e-mail or call your management office directly.

This is the Service Requests screen. It is the default screen you will see when you log into the Angus work order system.

You may quickly view work order requests and their status. To change the view, you may select from the following options by using the drop down boxes shown here and then clicking Search.

To sort the data by request number, date submitted, status, etc, please click on the corresponding column header.

Placing a Work Order To place a work order, click on New Request. (From the “My Profile” screen, click on “Service Requests” to return to the main page.)

This is the New Requests screen.

The Property, Building, Floor & Suite, Priority, and Date Required fields should default for you. Please use drop down boxes to change these fields only when applicable.

You must select the Request Type and enter Details. To send the work order, click on Submit. NOTE: By selecting the proper Request Type you will help ensure the appropriate team member is dispatched to address your service request.

In the event of an emergency, DO NOT use the work order system. Please call the management office immediately.

Requesting an Estimate To request an estimate, click on New Request from the Service Request menu.

The Property, Building, Floor & Suite, Priority, and Date Required fields should default for you. Please use drop down boxes to change these fields only when applicable.

Fill in the Details of your request. Please be as specific as possible so that your request can be processed quickly. Check the Estimate Required box to flag this work order as one requiring an estimate. To send the work order, click Submit.

This is the Request Confirmation screen. After review click on Done.

On the main Service Requests page, all work orders pending an estimate will display a red “E” icon.

Approving an Estimate An email will be sent when an estimate is ready and awaiting approval. NOTE: Approvals are made electronically in the system.

On the main Service Requests page, all work orders with estimates awaiting approval will display a yellow “E” icon.

Open the request by clicking on the Request Number.

Review the estimate details. In the Estimate Authorization section select Approve Estimate to authorize the charges and the work or Reject Estimate to cancel the work.

Notes for Property Management may be included by typing in the Additional Notes box. Select a time for the work to be done.

Click Save My Decision to submit the approval or rejection.

The work order will now appear with a green “E” icon in the main Service Request page.

This is the Reservations screen.

To make a new reservation, please click here.

NOTE: Viewing and sorting reservations works exactly the same way as viewing and sorting service requests.

Select the property and building where the room is located from the dropdown menus.

Enter the date, time, and duration of the booking.

Select the resource (room) type and the actual resource (room) from the drop-down menus.

Click Continue.

Enter any notes that may be needed (example: catering being delivered at a certain time).

Click on Reserve to submit the booking.

NOTE: Once the booking has been approved by your Property Manager, you will receive an email confirmation.

To view or cancel a reservation, click on the reservation number.

Click on Cancel Reservation to cancel the reservation.

Managing Users Tenant Managers have access to an Administration section. This allows the Tenant Manager to give system access to employees (“Colleagues”).

To give an employee access, click on New Colleague.

Fill in the General Information for the employee you would like to add. If your company occupies multiple floors or suites, you may designate a specific floor or suite for the employee to place requests for.

Enter the employees Username and Password (if they already have access to the After-Hours Air System it is a good idea to use the same login information). Under Permissions, check Active and Can Request Service to enable their account.

NOTE: For the employee to receive emergency notifications, the emergency information must be filled out.

If you would like the employee to receive an email with their username and password, check the box. To submit the information, click Save.

To view the employees with access to the system, click on My Colleagues.

To view work orders requested by employees, click on Service Requests and then All Requests.

Requests can be searched for by Colleague, Submitted, Request Type, and Status.

Managing Your Profile To change your profile, please click here.

This is the My Profile screen.

The only information that should be changed on this screen is: Phone, Fax, E-mail, Emergency Phone 1 & 2, Emergency E-mail, Emergency SMS, Username, and New Password. Please DO NOT change any other fields without contacting the management office.

To save your changes, click on the “Save” button.

To Sign Out please click here. Note: Your session will time out after 60 minutes of non-use. At that time, you will be asked to re-enter your Username and Password to log back into the system.