A.K.A Couples’ Therapy

NAFSA Annual Conference Denver June 3, 2016

OVERHEARD IN THE NAFSA EXPO HALL

Does this sound familiar?

NAFSA Annual Conference Denver June 3, 2016

Lisa Chieffo University of Delaware

Anthony C. Ogden Michigan State University Kris Holloway CISabroad

Rich Kurtzman Barcelona SAE

NAFSA Annual Conference Denver June 3, 2016

Why are we here? 1. To critically examine traditional partnership approaches between university/college education abroad offices and providers; 2. To elucidate and challenge commonly assumed goals and motivations of HEIs and IEOs; 3. To identify practical strategies for developing more collaborative and innovative partnerships.

NAFSA Annual Conference Denver June 3, 2016

What’s our history together? 1920/30s, “Campus Programs”

1960s, “1st Wave Providers”

1940/50s, “Early Consortia”

1990s, “Companies”

1970/80s, “2nd Wave Providers”

2000/10s, “Short-Term & Custom”

NAFSA Annual Conference Denver June 3, 2016

University of Delaware 1920s

NAFSA ANNUAL CONFERENCE DENVER JUNE 3, 2016

What are our ups and downs? Major Advantages • Portfolio diversification • Staffing and resource allocation • Customized programming • Health, safety & security • Innovation & expertise

Major Disadvantages • Tuition “flight” & program cost • Varying quality • Turnover among representatives • Staying updated & informed

NAFSA Annual Conference Denver June 3, 2016

Education Abroad Organizations

Does this sound familiar?

NAFSA Annual Conference Denver June 3, 2016

Let’s hear your perspectives… 1. What do you look for in an education abroad provider? 2. What are you current arrangements with your partner organizations? 3. What’s working well? What’s not working well?

NAFSA Annual Conference Denver June 3, 2016

Ten Tips: Working with providers… 1. Re-think the term “third-party provider”. 2. Find a match between your goals and their capacity. 3. Shift focus from where students study to what they study. 4. Establish a vetting mechanism. 5. Request to see results. 6. Ask about the organization’s mission, values, and priorities.

NAFSA Annual Conference Denver June 3, 2016

Ten Tips: Working with providers… 7.

Assess your institution’s comfort level with various types of provider organizations. 8. Investigate where the provider has been and consider where they are going. 9. Insist they respect your systems, structures, and protocols. 10. Discuss how they will advance your promotion and outreach efforts.

NAFSA Annual Conference Denver June 3, 2016

International Education Organizations

Does this sound familiar?

NAFSA Annual Conference Denver June 3, 2016

Let’s hear your perspectives… 1. What do you look for in an institutional partner? 2. What are you current arrangements with partner institutions? 3. What’s working well? What’s not working well?

4. What new collaborations can you envision?

NAFSA Annual Conference Denver June 3, 2016

Ten Tips: Working with institutions… 1. Let’s call ourselves Education Abroad Organizations.

2. Align your strengths with university’s goals. 3. Know the standards of good practice.

4. Remember that you are international educators. 5. Be honest in your marketing and recruiting efforts.

NAFSA Annual Conference Denver June 3, 2016

Ten Tips: Working with institutions… 6. Think beyond the study abroad fair. 7. Negotiate, don’t dictate, how visits will happen. 8. Ask for transparency in universities’ vetting mechanisms. 9. Expect as much from university partners as they expect from you. 10. Prepare timely, measured responses in times of challenge.

NAFSA Annual Conference Denver June 3, 2016

1. How can you use these tips to solve some of your problems?

2. How can we improve the things that are not working well? 3. What more do you want from the other party? 4. What new collaborations can you envision?

NAFSA Annual Conference Denver June 3, 2016

Now, what do we do? Renew vows? Diagnosis?

Divorce?

NAFSA ANNUAL CONFERENCE DENVER JUNE 3, 2016

Rich Kurtzman [email protected]

Lisa Chieffo [email protected]

Kris Holloway [email protected]

Anthony C. Ogden [email protected]

NAFSA Annual Conference Denver June 3, 2016

NAFSA Annual Conference Denver June 3, 2016