AirWatch for Windows Phone 8 Device

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Overview

Requirements

What is AirWatch

Supported Platforms and Devices

AirWatch is the mobile device management (MDM) system provided by UMHS to ensure security for smart phones and tablets that connect to the UMHS environment. AirWatch provides service to its mobile device customers through the following: 

A user portal to self-manage devices in cases of theft, loss or a forgotten passcode.

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An enhanced security profile designed to ensure proper safeguards for protected information.

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The ability to publish applications to enrolled devices.

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Devices enroll in one of two different profiles, MiChart or UMHS, to access recommended applications such as Epic’s Haiku or Cisco’s AnyConnect VPN application.

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Rich reporting for asset tracking and compliance audits. In order to access your UMHS Outlook email, calendar, and contacts on your mobile device, AirWatch enrollment is required. Otherwise, you may only access these services through Outlook Web Access.

There are limitations for certain mobile devices, and due to age, manufacturer-specific applications, or security features. Some devices will not function with AirWatch. This document provides directions for Windows Phone 8 devices only; however, AirWatch is supported on the following platforms: 

Apple iOS 6.0 or higher (preferred)

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Android by HTC, Samsung, and LG running Android version 4.0 or higher

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Windows Phone 8

Before You Begin Make sure your device is fully charged and plugged into a charger. 

Remove existing UMHS Outlook connections.

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Back up your data. This process varies among devices and manufacturers. Please follow the manufacturer recommendations for data backup.

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Have a 6-digit alphanumeric or all numeric passcode ready for your device.

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Know your UMHS Uniqname and Level-2 password.

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Verify stable internet connectivity or join the UMHS-802.1X Wi-fi network. Installation may take approximately 10 minutes to complete.

Last Updated:9/28/2015

AirWatch for Windows 8| Page 1 of 5

AirWatch for Windows Phone 8 Device

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Job Aid Remove Existing UMHS Outlook Connections

Join the UMHS-802.1X Wi-fi Network

This is only required if you currently access your UMHS outlook email on the device.

It is preferred that you enroll in AirWatch while you are at a UMHS facility. Wi-fi is available through the UMHS802.1X Wi-fi network.

Before you enroll in AirWatch, remove any existing Outlook/Exchange connections already on your device – otherwise the new AirWatch connection to Outlook/Exchange will not work properly! 1. Tap Apps. 2. Tap Settings. 3. Scroll down and select Accounts. 4. Select the Microsoft Exchange ActiveSync account. 5. Select the UMHS Exchange mail address. 6. Access the Additional Options menu in Sync Settings. 7. Tap Remove Account. 8. Tap Remove Account again to delete all of the account’s content. 

The existing UMHS Outlook account has been removed.

9. Return to the home screen. The AirWatch enrollment process restores your UMHS Exchange email connection. If existing connections are not removed prior to AirWatch installation, the enrollment process may generate an error or duplicate a connection to UMHS Exchange. If you forget this step and have a duplicate connection, un-enroll your device from AirWatch and delete any remaining UMHS Exchange connections, then re-enroll in AirWatch.

Last Updated:9/28/2015

If you wish to enroll at home or outside the network, ensure sure you have a strong Internet connection before beginning. Go to Settings and connect to a Wi-fi network. 1. While at a UMHS facility, select Settings from either the notification menu or the main application launcher. 2. Select Wi-fi and verify it is set to On. 3. Select the UMHS-802.1X network from the list of available Wi-fi networks. 4. Depending on your device, enter your Uniqname in either the User name or identity field, and your Level-2 password in the Password field. 5. Accept the certificate. At this point your device is configured for use on UMHS’ wireless network.

Passcode and Related Security Policies 

Passcode length = 6 (this could be all numbers or alphanumeric)

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Passcode history = 13 (this means each time you set a passcode it remembers the previous thirteen entries and will require a new, unique value)

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Passcode age = 365 days (after which you will be required to set a new passcode)

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Number of failed login attempts prior to device wipe = 10

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Auto Lock = at least 5 min (user can select more secure value)

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Grace period before lock = at least 5 min (user can select more secure value)

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Diagnostic data will not be sent to Microsoft. AirWatch for Windows 8| Page 2 of 5

AirWatch for Windows Phone 8 Device

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Job Aid 

Personal information, such as location, applications used, cellular usage, or websites visited will not be tracked by the AirWatch mobile device management system.

Enroll your Device in AirWatch Instructions assume you are on UMHS Wi-fi. 1. Scroll down and tap Settings. 4. Enter your @med.umich.edu email address. Please not that this will not work with @umich.edu addresses. This will not work with @umich.edu addresses. 2. Tap workplace. 5. Tap sign in. 

Iif you are asked for a server, tap sign in again (it shouldn’t do this but it might happen on occasion during sign in)

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The Authenticate window appears.

3. Tap add account.

6. Select UMHS Standard. Do Not select UMHS MiChart.

7. Tap Next. Last Updated:9/28/2015

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AirWatch for Windows Phone 8 Device

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8. Enter your Level-2 ID and password. 9. Tap Next. 12. Review the Terms of Use and tap Accept. 

A search is performed for settings.

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A screen appears indicating that the account has been added

10. Select the applicable Device ownership. 11. Tap Next.

13. Leave the Install company app check box selected. 14. Tap done. Last Updated:9/28/2015

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AirWatch for Windows Phone 8 Device

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Job Aid 15. Tap back to return to main screen.

Delete the AirWatch MDM Agent from your Windows Phone 8 Device If you no longer need AirWatch on your Windows Phone 8 device, delete the AirWatch MDM Agent using the following steps:

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If you do not already have a password set that meets security policies, a prompt appears requesting you create a new password.

1. Scroll down and tap Settings. 2. Tap workplace.

16. Tap set. 

Air Watch MDM Agent is now in the system applications list.

17. Tap Air Watch MDM Agent. It automatically configures on upon the first opening. Once this is done you can view emails through normal methods. The first time you open your email you will need to re-enter your level-2 password.

3. Press and hold the AirWatch MDM Agent icon. 4. Tap Uninstall. 

A message appears, requesting confirmation that you want to uninstall the app.

5. Tap Yes.

Last Updated:9/28/2015

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