AirWatch End User Enrollment Guide

AirWatch End User Enrollment Guide Android | MDM Enrollment **Disclaimer: This guide is designed around AirWatch’s best practices for MDM enrollment....
Author: Myron Bond
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AirWatch End User Enrollment Guide Android | MDM Enrollment

**Disclaimer: This guide is designed around AirWatch’s best practices for MDM enrollment. Guides can be updated by Administrators to reflect different policies and application use. **

Introduction Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

This guide is intended to assist you with enrolling your Android device into AirWatch Mobile Device Management (MDM). After successful enrollment, your device can be managed by you or your company’s Helpdesk remotely. Enrollment should take approximately 15 minutes, but time may vary based on the speed of your internet connection. The following prerequisites need to be completed before beginning enrollment: •

Ensure you have the latest version of Android OS on your device



Internet connection (cellular or wireless)



A Google account is required on the device to download the AirWatch MDM agent from the Play Store



[Other company requirements] Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 1: Download the App Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

On your device, click on the Google Play Store app and search for “AirWatch Agent”. You will see the application as shown below. Select the app and choose Install then Accept & Download.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 2: Launch the AirWatch Application Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

Once you have the application downloaded, you can begin enrollment. First, Open the AirWatch Agent application.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 3: Enter Your Corporate Email Address Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

Once the Agent has launched, select Email Address to enroll using your corporate email address. After you have entered your email, click Continue.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 4: Download Service Application Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

Next you will be prompted to install the service application for your device model. This app is required by AirWatch for MDM functionality. When prompted, select OK. From the Play Store select Install and Accept to download the app.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 5: Activate Service Application Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

After the Service Application is downloaded, select Activate to allow the app to run as a device administrator. This is required for AirWatch applications.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 6: Authenticate Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

On the next screen, you will be asked to authenticate to AirWatch with a username and password. This will be your Active Directory credentials, or other credentials provided by your company. Then select Continue.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 7: Accept Terms of Use Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

If your company has set up a Terms of Use, you will be prompted to accept this before you can complete enrollment. After reading through the policy, select Accept at the bottom.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 8: Grant Permissions to AirWatch Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

Now you can begin to ensure you device is compliant with your company policies. First select Get Started. On the following screen you will be prompted to activate AirWatch as a device Administrator. First select Continue and then Activate.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 9: Set Device Passcode Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

If your device doesn’t already have a passcode that is compliant with your company’s policy, you will be prompted to create a passcode. Select Device Settings and then PIN or Password (depending on the level of security required). Enter and confirm your PIN.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 10: Install AirWatch Applications Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

Next, you will be asked to install any applications that your company required. Select Configure and then click Play Store by the applications you wish to install. Once you are taken to the Play Store, click Install and Accept to download the app. Hit the back button to go back to the AirWatch Agent.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 11*: Configure Email (Native Client) [OPTIONAL] Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

If an email profile has been configured on your device, you will be asked to set up your email during the enrollment process. Select Continue and enter your email password when prompted. To access your email, click on the native Email app on your device

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 11*: Configure Email (AirWatch Inbox) Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

[OPTIONAL]

Other Information

If your company has email configured through AirWatch, you will be prompted to authenticate to your email account upon downloading the AirWatch Inbox. After you enter your email password, email will sync to your device. This sometimes takes a few minutes.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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Step 12: Complete Enrollment Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

After your email has been configured, hit back to navigate back to the AirWatch Agent. Select Continue on the Install Applications page. You can now Exit the install wizard. You will be redirected to the AirWatch Agent status screen where you can view your device information.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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How to Access AirWatch Content Locker [OPTIONAL] Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

End Users can access corporate documentation and resources through the AirWatch Content Locker. To access the resources, first select the Content Locker application from your device. When the app launches, enter your enrollment credentials to authenticate. If enabled, you can access corporate content repositories through the Content Locker app.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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How to Access AirWatch Browser [OPTIONAL] Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

To access the AirWatch Browser, select the icon from the home screen. Once the Browser launches, you can access bookmarks that have been pushed down from your company. To access bookmarks, select the menu button in the top right corner, then select Bookmarks. You can now navigate to any recommended sites.

Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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FAQ Introduction

Download App

Enroll

Set Device Passcode

Install AirWatch Apps

Configure Email

Other Information

Your enrollment is now complete, however you may find some of the additional information below helpful.

Q: How can I check my device status?

A: You can check your device status on your phone by launching the AirWatch MDM Agent application. Q: Where can I view applications that my company suggests I download? A: You can view suggested applications through the App Catalog inside of the AirWatch Agent Q: Can I manage my device remotely? A: Yes. If enabled by your company, you can manage your device remotely by going to https://dsXXX.awmdm.com/mydevice. Q: I’m still having issues with AirWatch or Email. Who do I contact?

A: Please contact your local Service Desk. Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

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