AIRPORTS AUTHORITY OF INDIA RAJIV GANDHI BHAWAN, SAFDARJUNG AIRPORT, NEW DELHI – 110 003 [TENDER FEE: RS.1125.00 ]
E-Tender Only TENDER DOCUMENT For Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years Tender No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Issued To (Name and Address of Bidder)
: ………………….……………………..
Date of Issue
: …………………………………………
Issued By
: …………………………………………
Executive Director (I.T.) AAI CHQ, RGB, SAP, New Delhi – 3
TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
CONTENTS S. # 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21.
ITEM Index Important Notes for bidders and about e-TAPS Notice Inviting Tender (Press) Envelope “A” Eligibility Requirements (Section D) Envelope “B” General Information & Guidelines (Section A) Terms & Conditions (Section B) General Scope of Work, Technical & Qualitative Requirements (Section C) Format for Submission of “Eligibility Requirements and Undertaking” (Annexure-I) Performa for EMD-Bank Guarantee (Annexure-II) Checklist (Annexure –III) Minimum Qualification for Manpower Deployed for Helpdesk Services (Annexure –IV) Details of manpower deployed (Annexure –V) Format for intimation of force majeure occurrence (Annexure –VI) Application for extension of time (Annexure –VII) Undertaking for Labour Legislations (Annexure –VIII) Envelope “C” Instructions for Filling Price Schedule On AAI E-Portal Price Bid (Annexure-IX) General E-PROCUREMENT Tender Guidelines
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page No. 1-2 3-4 5-6 7 8-18 19 20-24 25-36 37-42 43-44 45-48 49-52 53-54 55-56 57 – 58 59-62 63-64 65 66 67-68 69-74
Page 1of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 2of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Important Notes for bidders: 1. Hard copy may be sought by AAI offline for verification, after opening of the e-bid response on AAI e-tender portal, Hard copies of the EMD shall be submitted positively for confirmation by AAI. 2. For any difference/discrepancies between hard and uploaded e-bid responses on AAI etender portal, then the copy available to AAI through e-tender portal only shall be taken into cognizance not the hard copy. 3. All queries by bidders may be referred to AAI through AAI e-tender portal only using Queries and Replies action button/ collaboration folder of e-tender under reference before opening of bids. The queries submitted to AAI by means other than e-tender portal will not be replied. 4. Any queries received by AAI after the stipulated “last date of receipt of queries” will not be considered for reply. 5. Bidders shall quote only prices in the prescribed Price Bid Performa on AAI e-tender portal. 6. Calculation of Net Cost to AAI shall be done by AAI only.
Important Milestones: S. # 1. 2. 3.
Activity Date of Publishing of E-Tender on AAI e-tender portal Last Date of sale of tender & payment of Tender Fee Last Date of Receipt of Queries by AAI
Date 12-12-2013 03-01-2014 23-12-2013
5.
Last Date of Reply of Queries by AAI Last Date of Submission of Bid response
26-12-2013 03-01-2014
6. 7.
Date of Opening of Eligibility Bid Date of Opening Technical Bid & Price Bid
03-01-2014 Will be informed in due course
4.
About help desk services of e-TAPS e-TAPS is stands for e-Tendering And Procurement System. It is an e-tendering portal of Airports Authority of India (AAI) and is based on the SAP SRM module. The details of e-TAPS are: OEM : M/s SAP India Pvt. Ltd. Make/Model/Version : SRM 7.01 When external as well as internal users access the e-TAPS system of AAI, they may have some operational queries. These operational queries are received and resolved by personnel deputed for the helpdesk services. These queries may be received through telephone and / or email. These queries are resolved by the helpdesk personnel by providing guidance and training to the external as well as internal users. Sometimes, the queries are also resolved by accessing console of users through remote accessing software like team viewer/ ammyy etc. Resolution of these queries are time bound and must be properly documented. Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 3of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 4of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
AIRPORTS AUTHORITY OF INDIA Notice Inviting Tender e- Procurement Tenders are invited by Executive Director (IT) on behalf of Chairman, Airports Authority of India (AAI) from eligible bidders for Name of work: Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years Tender No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013 e-Tender Bid Invitation No.: 1000002603 For further details like tender, corrigendum/addendum and registration please visit AAI Website E-Tender portal at https://etender.aai.aero/irj/portal and O/O Executive Director (IT), Airports Authority of India, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi-110003 Fax: +91-11-24652407 , Tel: +91-11-24645858 E-mail:
[email protected];
[email protected]
Executive Director (IT)
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 5of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 6of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
ENVELOPE “A” SECTION – D ELIGIBILITY REQUIREMENTS
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 7of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
SECTION - D ELIGIBILITY REQUIREMENTS Tenders from eligible bidders are invited by Executive Director (IT) on behalf of Chairman, Airports Authority of India (AAI) for the works as detailed below: 1. Details of works: Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years 2. Estimated Cost: INR ` 2776464.00/3. Earnest Money Deposit: INR ` 55529.00/(EMD) 4. ELIGIBILITY CRITERIA 4.1. a) The bidder firm shall be Authorized Service Provider/Business Partner of M/s SAP India Pvt. Ltd. b) The bid response shall be submitted in the name of the firm in whose name bid documents has been purchased. c) Bidder firm(s) shall submit an undertaking stating its firm or its partners or its directors have not been black listed or any case is pending or any complaint regarding irregularities is pending, in India or abroad, by any global international body like World Bank/International Monetary Fund/ World health Organization etc. or any Indian State/ Central Governments Departments or Public Sector Undertaking of India. Bidder firm(s) not meeting this criterion may not apply. At any stage of evaluation if it is found that bidder firm has given wrong or misleading information then bid of such bidder firm(s) shall not be evaluated further and shall be liable for rejection. In such cases, the corresponding bidder firm’s EMD shall be forfeited and the bidding firm shall be blacklisted for a period of 05 years in AAI. d) Bidder firm shall submit proof for Authorized Service Provider/Business Partner of M/s SAP India Pvt. Ltd. e) No bidder firm or its subsidiary firm or its parent firm shall be allowed to submit alternate or partial bids. Bidder firm shall submit an undertaking stating the same. f) The bidder firm shall possess the skilled manpower required for execution of the subject scope of work in the tender. Bidder firm shall submit an undertaking stating that no part of the scope of work shall be sublet or outsourced to any third party without written consent from AAI. The requisite consent of AAI, in this regard, may be taken by the successful bidder after award of work and before commencement of work. Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 8of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
g)
Bidder firm shall undertake that complete responsibility of completion of scope of work shall be of the bidder firm only to carry out works as per the scope of tender. h) Certified English translation must be submitted along with documents which are not in English language. i) If the entity participating in tender is a private or public limited company, Partnership Firm or Sole Proprietor and any of the Directors/ Partners/ Sole Proprietor of such company is also a Director of any other company or partner of a concern or a Sole Proprietor having established business with AAI and has outstanding dues payable to the Authority, then the said entity may not be allowed in AAI tenders. Bidder firm(s) shall submit an undertaking stating its firm or its partners or its directors or Sole Proprietor do not have any outstanding dues payable to the Airports Authority of India. j) For all those bidders/ contractors whose experience certificate is issued by Govt. / Semi Govt. / PSU, it is not required to submit TDS Certificate for the cost of work done. However, TDS Certificate must be provided by the bidders/ contractors whose experience certificate as per para 4.3 is issued by Private Organizations. 4.2. ANNUALIZED AVERAGE FINANCIAL TURNOVER: The bidder firm shall have annualized average financial turnover of at least `8,32,939/- (Rupees Eight Lakhs Thirty Two Thousand Nine Hundred Thirty Nine Only) or equivalent during last three financial years, ending 31 st March or 31st December of previous year, as per practice prevailing in the country of the firm. As a proof of financial turnover, copy of abridged Balance Sheet along with Profit & Loss account of the firm (bidder) for last three years shall be submitted. 4.3. EXPERIENCE: The bidder shall have successfully executed orders conforming to any one of a1 to a3 listed below, for help desk services of e-tendering and procurement system during last seven years. The bidder shall submit copies of relevant work/purchase orders in proof of experience of works claimed by him under this Para. Value Criteria (a1 to a3) a1) One order of value more than or equivalent to INR 2221171/-. Or a2) Two orders each of value more than or equivalent to INR 1388232/-. Or a3) Three orders each of value more than or equivalent to INR 1110586/-.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 9of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
4.4.
PERFORMANCE CERTIFICATE: Bidder shall submit performance certificate in respect of the experience of works claimed by bidder against experience (Para 4.3) above. These certificates may be duly attested and issued by the end user agencies and shall be endorsed by the bidder, may indicate amongst following: a) Name & scope of work b) Date & No. of contract/order c) Contract value/ quantity d) Date of completion of works e) Contact Details like Email/Phone no. /Fax No.
4.5. For the evaluation of this tender & for assessing the eligibility, technical & financial criteria the date of Publishing of NIT in press shall be taken as reference. 4.6. The bidder firm shall have valid Service Tax Registration in respect of firm and shall submit same with the Pre Qualification bid in Envelope A. 4.7. The bidder firm shall have valid PAN and TIN and shall submit same with the Pre-Qualification bid in Envelope A. 4.8. The bidder firms who have qualified the eligibility criteria shall only be considered for opening of technical and /or commercial bid. 4.9. The bidder firm shall possess the skilled manpower required for execution of the subject work. The minimum qualification and experience for the manpower to be deployed is specified at Annexure IV. 4.10. Tender Document shall be signed only by the bidder Firm’s authorized signatory & not by any representative. 4.11. Bidder Firm(s) shall submit complete contact details of authorised signatory along with authorization certificate on NON JUDICIAL STAMP PAPER of Rs.100/-, signed by authorised Director(s) of Firm, so that AAI can refer its queries and receive authorised replies from the authorised signatory. No replies/queries from other than authorised signatory shall be accepted / considered by AAI. At any stage of evaluation of tender, by AAI, if it is found that the firms in competition has formed a cartel or consortium to mislead AAI, then such bids shall be summarily rejected without assigning any reasons to bidder firms. Such firms shall be dealt by AAI according to other provisions of the tender. 5. The tender fee shall be (inclusive of VAT) of Rs. [1125.00] & shall be nonrefundable. Tender fee shall be submitted through AAI E-Tender portal payment gateway of HDFC bank using debit or credit VISA/MASTER card. 6. Tender documents shall be obtained from Airports Authority of India ETender Portal only, through use of registered login id/password or through Guest user login id, up to 1500 Hrs on 03-01-2014. Bidders, who have Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 10of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
positive intent to participate, can create a bid response only through AAI etender portal after online payment of non refundable tender fee. Duly complete e-bid response shall be submitted on the AAI e-tender portal only along with the copy of EMD. Any amendment or corrigendum to the tender document shall be posted only on AAI E-tender portal. 7. Each tender shall accompany the EARNEST MONEY DEPOSIT, in the form of a) Demand Draft /Pay Order in INR in favour of “AIRPORTS AUTHORITY OF INDIA” payable at NEW DELHI from a Nationalized / Scheduled bank (as per RBI schedule but not cooperative bank). OR b) “EMD Bank Guarantee” from a Nationalized/Scheduled Bank (as per RBI Schedule but not cooperative bank) having office in India, in the prescribed Performa as per Annexure-II. 8. EMD BANK GUARANTEE : a) EMD Bank Guarantee (EMD BG) shall be valid for a period of six months from the notified date of opening of the tender without any conditions by the bidder. In case of any extension of tender opening date, bidder shall arrange to extend validity of such EMD Bank Guarantee, suitably, within two weeks, at no cost to AAI. b) Bidder shall provide name, designation, address, Fax & phone of the bank issuing BG for confirmation purpose. c) Bidder firm shall not change or alter or modify, in any way, the language/contents of Annexure I (Performa for submitting Eligibility requirements and Undertaking) & Annexure II (EMD Bank Guarantee). d) Any bid submitted with changed or altered or modified language /contents of the said Annexure I & II then the Bid of the firm may be liable to be rejected. e) No interest or any other expenses, whatsoever, shall be payable by AAI on the EMD in any manner. f) Generally EMD in form of DD/Pay order shall be en-cashed by AAI. g) AAI is liable to return EMD amount in INR as per INR received by AAI in Para f above. h) Bidders shall provide to AAI requisite authorization for refund & Bank Account details for return of EMD to it . i) The EMD of the unsuccessful bidder shall be returned, on request. j) If due some reason AAI cancels this tender then EMD of all bidders without any interest shall be returned back. 9.
Bid response complete in all respects as per tender shall be uploaded and submitted as per E-tender portal, latest by 03-01-2014 up to 1500 Hrs. For training on use of AAI E-tender portal, bidder shall contact AAI IT Department. AAI shall not be responsible in any form for any loss of document or incorrect
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 11of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
uploading/submission of tenders on AAI e-portal. 10. Bid responses uploaded and submitted on AAI e-tender portal as per instructions on AAI e-tender portal and available for opening at the schedule time of opening shall only be considered for opening by AAI on 03-01-2014 at 1530 Hrs. IST ONLINE only, in the O/O General Manager (IT), AAI, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi – 110 003 by the duly constituted committee. 11. Hard copies of ENVEPLOE A or B, response uploaded by bidders on AAI etender portal may be asked by AAI from bidders, available after Para 10, as clarifications/ confirmation of contents. 12. Airports Authority of India (AAI) reserves the right to reject any or all the tenders or part thereof without assigning any reason there-of, and to call for any other details or information from any of the bidder. 13. AAI shall not be responsible for delay/ loss/ non-receipt of e-tender bid response/ hard copy sent by post or for loss in contents submitted on AAI etender portal. 14. COMPLUSARY COMPLIANCE CONFORMATIONS by all participating bidders a) The instructions given in the tender document are binding on the bidder and submission of the tender shall imply unconditional acceptance of all the items & conditions by the bidder. b) Each and every page of submitted tender document including documentation shall be serially numbered & indexed. Bidders shall enclose relevant documents in their bid document to support their claims of experience/ eligibility/ compliance meeting criteria mentioned under different clauses of the tender. c)In case some false information is submitted by any bidder in support of experience, performance certificate, financial turnover etc., and then the bidder tender shall be rejected and EMD may be forfeited. d) AAI shall be sole judge in the matter of short listing bidders at all stages of the tender and the decision of AAI shall be final and binding on the bidders. 15. Language The language of all submission shall be English. 16. ADDRESS FOR CORRESPONDENCE All completed tender documents and enquiries regarding clarification/ interpretation in connection with this tender by authorised signatory shall be addressed to: Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 12of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Executive Director (I.T.) Airports Authority of India, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi - 110 003. Fax: +91-11-24652407, Tel: +91-11-24645858 E-mail:
[email protected];
[email protected]; 17. 17.1 a)
b) c) d)
TENDERING PROCEDURE Bidder’s E-bid response documents on AAI e-tender portal once opened on AAI e-tender portal is final. No amendment in any portion of the bid is permitted/ possible through AAI e-tender portal, after opening of the 1st stage of e-bid responses, on AAI e-tender portal by AAI. One bidder firm shall submit only one e-bid solution response on AAI eTender portal. This e-Tender e-bid response shall consist of THREE envelopes – Envelope A, B & C. The documents to be uploaded in “Envelope A” e-bid response are listed as under and to be uploaded in ‘PQQ’ folder under Technical Bid/ Attachment action button on AAI e-tender portal: 1. Undertaking as per Annexure – I of Eligibility requirements 2. Earnest Money Deposit (EMD) scanned copy and Original EMD in sealed envelope should be submitted by the bidder to AAI within 48Hrs after opening of the on line eligibility bid. 3. Annexure III. (Check List) 4. Proof of being Authorised Service Provider/Business Partner of M/s SAP India Pvt. Ltd. for SAP SRM. 5. Submission against requirements against different Para’s of this Tender “ELIGIBILITY REQUIREMENTS”. 6. Certified copies of abridge balance sheets along with profit & loss account. 7. Undertaking for Para (c), (e), (f), (g), (i) of Para (4.1) -Eligibility criteria. 8. Copies of relevant work/purchase orders in proof of experience of works claimed by the bidder in Para 4.3 9. Performance certificates duly attested and issued by the end user as per Para 4.4 above. 10. Unfilled Tender document along with all corrigendum after endorsement (signed) by the bidder on each page as a proof of reading. 11. The declaration/ compliance statement for Section-D – Eligibility Requirements.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 13of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
12.
Undertaking as per Annexure VIII for Labour Legislations.
Envelope A e-bid response shall accompany proof of payment of EMD. There shall be no exemption to any bidder, on account of any reason/ registration. Tenders not accompanied by the requisite valid EMD shall be summarily rejected. e)
The documents to be uploaded in TECHNICAL BID “Envelope B” e-bid response are listed as under and to be uploaded in ‘Tech Bid’ folder under Technical Bid/ Attachment action button on AAI e-tender portal: 1. The declaration/ compliance statement for Section-A – General Information and guidelines; Section-B – Terms & conditions and Section–C – Technical & Qualitative Requirement, complete in all respects duly signed and stamped by the bidding firm authorized signatory. 2. Complete details of proposed manpower to be deployed for helpdesk services of e-tendering SAP SRM shall be mentioned as per Annexure V. 3. Duly signed and stamped document w.r.t PF Registration Number. 4. Duly signed and stamped document w.r.t ESI/Medical Insurance. 5. Questionnaire duly filled placed at pg. no 41
f)
It shall be clearly understood that Technical Bid is only for technical evaluation of solution/servies offered by bidder firm to AAI as per scope of this tender. No conditional offer to different sections of this tender shall be submitted to AAI. Technical bid shall not contain Price of quote/ information; otherwise the technical bid of such bidding firm shall be technically disqualified.
g)
h)
Envelope C “PRICE BID” 1. Envelope C “PRICE BID” for items in Annexure-IX shall be filled / punched by bidder firm in electronic form on AAI e-Tender portal only (HARD COPY OF PRICE BID SHALL NOT BE SUBMITTED TO AAI) 2. The bidder shall indicate monthly rate per manpower deployed i.e. unit price for man-month. The unit price for man-month (inclusive of all duties and taxes except service tax) and service tax as applicable, in the respective columns of on-line Financial Form. 3. The net cost to AAI shall be calculated as shown in Annexure- IX. 4. In case of any missing, discrepancy or vague information on the above, the bid is liable to be rejected. 5. The rates shall be in whole numbers and shall be entered in figures as well as in words. 6. NO CONDITION, WHATSOEVER, SHOULD BE STIPULATED IN THIS PART.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 14of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
7. In the event of any ambiguity, the Unit price for man-month given in Financial Bid shall be taken as the correct basis for calculating all other data. In the event of any errors or ambiguity in Unit price for manmonth in the Financial Bid of the bidder shall be rejected. 8. The Bidder shall indicate service tax as applicable, in the respective column of on-line Financial Form. Any change of service tax announced by the Govt. after the date of opening of the Bid shall be payable as per actual. However, in the event of no breakup of taxes given by the bidder in online financial form, the upward revision of duties if any after the date of submission shall be borne by the bidder. 9. The prices quoted by the bidder shall remain firm on the date of submission of the Bid and shall not be subject to variation on any account. A bid submitted with an adjustable price quotation will be treated as non-responsive and rejected. i)
Non submission of any of the aforesaid documents or submission of any of the aforesaid documents in a manner which is in non conformance with the relevant clause of the tender document shall result in rejection of tender.
17.2
All changes, alterations, corrections in the bid shall be signed in full, with date, by the person(s) signing the bid. Erasure and/or overwriting on correcting fluid are not permissible.
17.3
Tenders, in which any of the particulars and prescribed information are missing or are incomplete, in any respect and/or prescribed conditions are not fulfilled, shall be considered non responsive and are liable to be rejected.
18. OPENING OF TENDER DOCUMENT:
a) In step 1, Envelope A e-bid responses shall be opened online on e-tender portal in respect of bidders whose bids are positively submitted and available on AAI e-tender portal, on the designated date of opening of tender/e-bid response, online. Envelope A e-bid response in soft copy available on AAI e-tender portal along with clarifications, if any, shall be evaluated and bidders meeting eligibility requirements as specified herein in the tender (ELIGIBILITY REQUIREMENTS section-D) shall be informed and considered for further participation in Technical and price bid. b) i) In step 2, Envelope B (Technical bid) e-bid responses only of short listed vendors in step-1, shall be opened online on AAI e-tender portal (suitable date shall be informed by AAI in due course to all the bidders). Content of Envelope B Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 15of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
containing submissions / Compliances against different Para’s of section A, B & C shall be checked /verified by AAI along with clarifications if any submitted by bidders on AAI e-portal, against AAI queries. ii) Bidders meeting/ not meeting Tender criteria even after clarifications sought by AAI for meeting/ not meeting the eligibility or technical criteria in step 1 or 2. The EMD of unsuccessful bidders shall be returned and no further communication regarding progress of this tender shall be made by AAI to such bidders. They shall not be considered for further participation in step 2 or 3, as the case may be.
c) i) In Step 3, Envelope C, Price bid of short listed vendors in step 2, shall be opened on AAI e-tender portal (Suitable date shall be informed by AAI in due course to all the bidders.) ii) Price Bid opened on AAI e-tender portal only shall be evaluated by AAI as per tender conditions. iii) To shortlist bidders in step 1/2/3, opened e-bids responses of eligible bidders shall be scrutinised by AAI to ensure whether the same are in conformity with the tender requirements. Bidder shall provide complete information to substantiate compliance of the requirements listed in the tender. In case of incomplete compliance statement or inadequate information, tender shall be finalized on the basis of the information available. It shall, therefore, be in the bidders' interest to give complete and comprehensive particulars, description and details while submitting their e-bid responses. However, AAI may seek clarifications on tender requirements or any other information deemed necessary. The queries raised shall be replied positively within the time specified, failing which the evaluation shall be done on the basis of the information available. 19. REJECTION & RETURN OF TENDER: a) Airports Authority of India (hereinafter abbreviated as AAI) reserves the right to reject any or all parts of tender without assigning any reason. The hard copy of bids and/ or clarifications, if any, sought from bidders will not be returned back by AAI. b) AAI also reserves the right at its sole discretion not to award any order under the tender called. AAI shall not pay any cost incurred in the preparation and submission of any tender or any cost incidental to it. c) Tenders, in which any of the particulars and prescribed information is vague, missing or is incomplete, in any respect and/or prescribed conditions are not fulfilled, shall be considered non-responsive and are liable to be rejected. d) If the bidder gives wrong information in his tender, AAI reserves the right to reject such tender at any stage or to cancel the Contract, if awarded and forfeit the Earnest Money Deposit. e) The information contained in the tender shall be comprehensive and to the point. The tenders containing information other than sought, with a motive to confuse or delay the finalization process are likely to be rejected. Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 16of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
f) Canvassing in any form in connection with the tenders is strictly prohibited and the tenders submitted by the Contractors who resort to Canvassing are liable for rejection. g) Should a bidder have a relation or relations employed in the capacity of an officer of AAI, the authority inviting tender shall be informed of the fact along with the offer, failing which AAI, at its sole discretion shall reject the tender or cancel the contract and forfeit the Earnest Money Deposit. h) Should a bidder feel that it shall not participate/ compete further in the tender then such bidders shall communicate to AAI in writing about its intention, before opening of Envelope C “PRICE BID”. Bids of such bidders shall be rejected by AAI. EMD of such bidders shall be returned by AAI. 20. DECLARATION OF SHORT LISTING a) The acceptance of the tender shall be intimated to the successful bidder by AAI through FAX / letter / telephone / e-mail etc. b) AAI shall be the sole judge in the matter of short listing and the decision of AAI shall be final and binding. 21. CURRENCY OF QUOTE: a) Currency of quote shall be Indian Rupees only. This tender shall be an item rate tender and rate quotes of items shall be valid during the concurrency /pendency of the contract including extension of time limits any granted by AAI. 22. PAYMENT BY AAI: a) PAYING AUTHORITY: Executive Director (IT) Airports Authority of India, IT Division, Corporate Headquarters, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi b) Payment terms to the contractor will be as per the clause no: - 10 (Payment Terms) mentioned in “SECTION –B: TERMS & CONDITIONS of this tender document. c) In addition the bidder should also comply the following. This tender shall be an item rate tender and rates shall be valid during the concurrency/ pendency of the contract including extension of time limits any granted by AAI. Currency of price quote(s) shall be Indian Rupees only. Bidder shall quote the rates in figures on AAI e-tender portal. The rates quoted in figures shall be in International numerals and whole numbers. The amount for each item shall be worked out and the all requisite totals given. Special care shall be taken to write rates in figures as well as in words, and the amounts in figures only. The Total Amount shall be written both in figures and in words, if any discrepancy is found in total, then the rates which correspond with the amount worked out by the bidder shall be taken as correct. If the amount of an item is Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 17of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
not worked out by the contractor or it does not correspond with rates written either in figures or in words, then the rates quoted by the contractor in words shall be taken as correct. Where the rates quoted by the bidder in figure and in words tally but the amount is not worked out correctly, the rates quoted by the bidder shall unless otherwise preceed be taken as correct and not the amount. If agency fails to quote the rate in words & in figure and amount (both) the same shall be assumed to be included in the total tendered amount. Prices quoted by the bidder shall be inclusive of all the taxes and duties except service taxes. . NOTHING EXTRA SHALL BE PAID ON ANY ACCOUNT. No additional price break up is permitted. EXECUTIVE DIRECTOR (IT) Declaration: The General Information and Guidelines given in Section D (Eligibility Requirements) of the Tender Document are read, understood and hereby accepted unconditionally and shall be complied with. I/We agree to abide by the Eligibility Requirements, contained in this section of Tender Document and shall form part of contract conditions and provisions. I/We hereby unconditionally accept these Eligibility Requirements of AAI’s tender documents in its entirety for the AAI/CHQ/ITD/eTAPS/HLPDSK/2013 for Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years. It is certified that I/we have not stipulated any condition(s) in our tender offer. In case any condition(s) are found in our tender offer, the same shall be treated as withdrawn. Signature of bidder firm authorized Signatory Name: ……………………………………………....... On behalf of: ………………………………………... Telephone: …………………………..….. Fax: ………………………………..……..…………... E mail: ................................................... Firms Stamp:.………….……………………………
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 18of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
ENVELOPE “B” SECTION – A, B & C TECHNICAL BID
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 19of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
SECTION – A: GENERAL INFORMATION AND GUIDELINES 1. General i. This tender e-bid response is to be submitted in three parts i.e. 1st part “ELIGIBILITY REQUIREMENT BID”, 2nd part “TECHNICAL BID” & 3rd part “PRICE BID”. 1st part “ELIGIBILITY REQUIREMENT BID” and 2nd part “TECHNICAL BID” are to be uploaded on AAI e-tender portal in “PQQ” and “Tech Bid” respectively under “Technical Bid/ Attachments” action button of the e-tender under reference, as digitally signed scanned documents not larger than 10 MB ,(DOC, PDF, JPG, ZIP, RAR) and 3rd part “PRICE BID” i.e. ANNEXURE- IX Price quotes against the items is to be punched on AAI e- tender portal in online electronics form only under “Items” tab of the e- tender under reference. ii. All submissions by bidder firm on AAI e- tender portal shall be in English language and documents shall be digitally signed using appropriate class of digital certificate issued by Indian Digital Certificate issuing authority. iii. All queries by bidders may be referred to AAI through AAI e-tender portal only using Queries and Replies action button/ collaboration folder of e-tender under reference before opening of bids. The queries submitted to AAI by means other than e-tender portal will not be replied. iv. Any queries received by AAI after the stipulated “last date of receipt of queries” will not be considered for reply.
v. Only Eligibility requirements Bid, Technical Bid and Price Bid positively submitted (by pressing Submit action button) before Last date and time of submission, by bidding firm through AAI e- tender portal, tender under reference web page, shall be available to AAI for opening on designated dates of opening of Eligibility Bid, Technical Bid and Price Bid. vi. Positively submitted eligibility/Technical/Price Bids of bidders available to AAI on AAI e-tender portal only, at the Time of Opening of Bid stage response, for opening shall be opened on AAI e- tender portal and examined by AAI. vii. Communication shall be sent by AAI to both qualified and not qualified bidders. viii. Technical Bid of only bidders qualifying eligibility requirement criteria evaluated by AAI shall be opened on the AAI e- Tender portal for further participation in the bid. ix. Price bid of only technically qualified bidders (evaluated by AAI) shall be opened on the AAI e-portal. x. Price Bid of technically qualified bidding firms opened on AAI e-tender portal by AAI shall then be examined and evaluated by AAI for overall economy, as per tender terms & conditions, and the overall lowest economical quote against the complete scope of work defined in this tender shall be considered for award. xi. This tender sets out the terms and conditions, general, operational and qualitative requirements to be met for AAI/CHQ/ITD/e-TAPS/HLPDSK/2013 for Provision of helpdesk services for e-tendering and procurement system (eTAPS) application, AAI for three years as per specifications/terms & conditions Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 20of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
given in Section-C of the tender Document. The requirement is for IT Division, CHQ, AAI. xii. This tender document includes requirements in respect of manpower deployed for help desk services, their numbers, qualification, experience, duties and responsibilities, schedules, support services etc. xiii. The bidder firm shall assume complete responsibility for rendering help desk support services for e-tendering as described in Section – C. 2. Tender Document: i. This tender document consists of Three Sections. The bidder firm shall read, understand and shall comply with all the sections, without any conditions i.e. Section-A, Section-B and Section-C. ii. The instructions given in the e-tender document are binding on the bidding firm and submission of the e-tender bid response by bidders shall imply unconditional acceptance of all the terms & conditions by the bidder firm. iii. Deviations to the tender conditions contained in three sections are not permitted to any bidder firm on any account of any registration/ certification.
3. Educational Qualification & experience, Language of Technical Bid i. Hard copy of Eligibility requirement Bid, technical bid (not Price Bid), as uploaded on AAI e-tender portal as per Section A Para 1& 2 may be asked to be submitted by AAI. The hard copies may be submitted at O/O General Manager (IT) Directorate of Information Technology Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi 110003 ii. The Technical Bid document shall contain details of educational, professional qualification and experience deployed for the help desk services which helps in easy understanding and Technical evaluation of offered services. 4. This is an item rate tender, only rates quoted in Annexure- IX on AAI e-Tender portal shall be considered. If agency fails to quote the price of any items on AAI e-portal then it shall be considered free to AAI shall be assumed to be included in the total tendered amount. 5. Opening of Tender Technical Bid Documents i. Technical Bid e-bid response shall be opened on the designated date of opening of tender on AAI e-tender portal. Technical Bid shall be evaluated for overall solution to tender criteria’s in different sections of this document and shall be informed of meeting / not meeting tender criteria. ii. Bidder firm(s), whose Technical Bid is meeting tender requirements in different sections, shall be considered technically qualified bidder(s) & shall Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 21of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
iii.
iv.
only be approved for opening of Price Bid on AAI e-tender portal. Price Bid of Bidder firms not technically qualified by AAI shall not be approved for opening of price bid. AAI shall not be liable for any loss/delay in receipt/submission of complete tender document on account of any reason. No correspondence shall be entertained from the bidder firm after opening of Price Bid of the Tender. Date of acceptance and opening of tender can be extended on discretion of Executive Director (IT).
6. Comparison and Evaluation of Tenders: i. The tenders positively submitted & opened on AAI e-tender portal only shall be evaluated by AAI to ascertain the complete scope contained in the tender document. ii. The tenders shall be compared on the basis of price quoted by the bidder firm for the entire scope of proposal on AAI e-tender portal. iii. While evaluating the Tenders, the benefit of CENVAT credit available to AAI shall be taken into consideration. The lowest Tender shall be decided on the basis of Net Cost to AAI. The Net Cost to AAI for works shall be calculated as under: (A) Gross Amount quoted by the firm (B) Service Tax, as applicable (included in price quotes for tendered items at (A) above) Net Cost to AAI: Gross Amount quoted at (A) minus Service Tax, as applicable. 7. Award of Contract i. The acceptance of the tender shall be intimated to the successful bidder firm by AAI through FAX / letter / telephone / e-mail etc. ii. AAI shall be the sole judge in the matter of award of contract and the decision of AAI shall be final and binding on bidding firm. 8. Consignee The complaint logs, e-mails, duty roaster, attendance register and other service related documents shall be the property of AAI and shall be delivered to the AAI Project Manager. 9.
Execution of Works i. The works shall be carried out under the supervision of the Project Manager of AAI at the CHQ, IT Division, Safdarjung Airport, New Delhi-3, according to the terms and conditions of this tender/ contract.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 22of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Declaration: The General Information and Guidelines given in Section A of the Tender Document are read, understood and hereby accepted unconditionally and shall be complied with. I/We agree to abide by the General Information and Guidelines, contained in this section of Tender Document and shall form part of contract conditions and provisions. I/We hereby unconditionally accept these General Information and Guidelines of AAI’s tender documents in its entirety for the AAI/CHQ/ITD/e-TAPS/HLPDSK/2013 for Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years.
It is certified that I/we have not stipulated any condition(s) in our tender offer. In case any condition(s) are found in our tender offer, the same shall be treated as withdrawn. Signature of bidder firm authorized Signatory
Name: ……………………………………………....... On behalf of: ………………………………………... Telephone: …………………………..… Fax: ………………………………..……..…………... E mail: ..................................................... Firms Stamp:.………….……………………………
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 23of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 24of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
SECTION – B: TERMS & CONDITIONS For stating compliance: Write “C” in the third column below. For stating Non-compliance: Write “NC” in the third column below. For stating Partial compliance or conditional compliance: Write “PC” in the third column below. S. No
REQUIREMENT
Statement of compliance/ agreement
1. 1General Specifications/Terms & Conditions The manpower deployed for helpdesk services shall mark their i. daily attendance in attendance register kept at IT Division, CHQ, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi-110003. ii.
Monthly duty roaster of manpower deployed shall be submitted one week advance to Project Manager, AAI.
iii.
The manpower deployed for helpdesk services shall maintain a daily log for all the activities carried out during the duty hours through call management software tool or manually maintained in register.
iv.
The project manager AAI shall monitor, verify the daily attendance and activity log prepared by helpdesk support staff.
v.
All these documents, call reports, activity logs, duty roaster shall be the property of AAI.
vi.
The manpower deployed for helpdesk services should not have any adverse Police records/criminal cases against them. Contractor would be responsible to make adequate enquiries about the character and antecedents of the persons before their engagement for the purpose. Contractor will also ensure that the personnel deployed are medically fit. The Service Provider shall withdraw such employees who are not found suitable by the office for any reasons immediately on receipt of such a request from AAI and provide suitable replacement thereof.
vii.
The helpdesk support staff’s working should be polite, cordial, positive and efficient while handling the assigned work and their action shall promote goodwill and enhance the image of
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 25of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
AAI. The service provider shall be responsible for any act of indiscipline on the part of the personnel deployed by support staff. viii.
ix.
Contractor shall replace immediately any of its personnel, if they are unacceptable, to AAI because of any security risk, incompetence, conflict of interest and breach of confidentiality or improper conduct upon receiving written notice from AAI. The Contractor shall have to provide F, ESI/Medical Insurance details of manpower/support staff deployed for helpdesk services at AAI.
x.
The bidder shall submit proof of salary disbursement/compliance as required under minimum wage act of Government of India for skilled, semi- skilled and non-skilled manpower.
xi.
The bill shall accompany copies of PF,ESI/Medical Insurance challans, attendance sheet, service tax challan etc. failing which a portion of the bill amount shall be held up till the proof is furnished, at the discretion of AAI. The contractor is liable to make the arrangement of substitute against absentee staff. At any time if it is found that some staff are absent and no substitute has been provided, the penalty @ Rs 500/- per engineer per day from the quarterly bill of the contractor shall be applicable in addition to the deduction on pro-rata basis of absentee period from the quarterly bill.
xii.
xiii.
The Project manager, AAI shall monitor the performance of each help desk support staff .In case the performance of a particular engineer /staff is found to be unsatisfactory, the project manager, AAI shall ask for a replacement through a written communication. The vendor will have to replace the concerned staff within 7 days failing which the penalty referred vide Sr No xii above shall be applicable and the concerned employee shall not be allowed entry in AAI.
Vendor shall furnish following documents in respect of the manpower who will be deployed by it in AAI before the commencement of work or replacement of any help desk: a) Bio-data of the person with photograph affixed. b) Verification of antecedents of persons by local police Signature & Seal of Bidder Firm xiv.
TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 26of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
authority or receipt of requested submitted to local police authority for verification of antecedents of persons. c) Proof of Professional Qualification and experience of deployed manpower. xv.
02 number of manpower shall be deployed per day - one manpower per shift.
xvi.
The deployed manpower shall work in the shift as under: Shift Start Time End Time Shift 1 0730hrs 1530hrs Shift 2 1130hrs 1930hrs
xvii.
The shift timing can be changed based on the requirement of AAI.
2.
Right to Accept or Reject the Tenders
i.
The i right to accept/reject the tender in full or in part/parts shall rest with AAI. However, AAI does not bind itself to accept the i lowest tender and reserves to itself the authority to reject any or all the tenders received without assigning any reason whatsoever. Tenders, in which any of the particulars and prescribed information is missing or is incomplete, in any respect and/or prescribed conditions are not fulfilled, shall be considered non responsive and shall be rejected may be without any queries from AAI. AAI reserves the right to accept or reject any bid or a part of the bid or to annul the bidding process and reject all bids, at any time prior to award of contract without assigning any reason whatsoever and without thereby incurring any liability to the affected bidder or bidders on the grounds for the Buyer’s action. Pursuant to para iii above, the documentation submitted by bidder shall not be returned unless the bidder explicitly states this request at the time of submission of the tender. AAI also reserves the right at its sole discretion not to award any order under the tender called. AAI shall not pay any costs incurred in the preparation and submission of any tender.
ii.
iii.
iv.
v.
vi.
If the bidder gives wrong information in his Tender, AAI reserves the right to reject such tender at any stage or to cancel the contract, if awarded, and forfeit the Earnest Money. Tenders that are not accompanied with Earnest Money Deposit (EMD) shall be rejected outright.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 27of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
vii.
3.
Should a bidder have a relation or relations employed in AAI in the capacity of an officer, the authority inviting tender, shall be informed. In the event of failure to inform and in a situation where it is established that the relation or relations employed in AAI has / have tried to influence the tender proceedings then AAI at its sole discretion may reject the tender or cancel the contract and forfeit the Earnest Money. Termination of Contract at Purchaser’s Initiative
i.
The contract can be terminated by either AAI or contractor with notice of three months. Contractor shall handover the all documents to AAI at the time of closure of contract. Else, the services /deliveries shall be rectified at the risk and cost of contractor.
ii.
AAI shall terminate the contract and takeover the Help Desk System at any time without notice, in case the services are not found satisfactory. Under such conditions, all the liabilities /deliveries shall be recovered at risk and cost of contractor.
4.
Earnest Money Deposit (EMD)
i.
In case of any extension of tender opening date, bidder firm shall arrange to extend validity of such EMD Bank Guarantee, suitably, within one weeks of communication from AAI. EMD Bank Guarantee shall be valid for a period of six months from the notified date of opening of the tender/Technical Bid. In case of any extension of tender opening date, bidder firm shall arrange to extend validity of such EMD Bank Guarantee, suitably, within two weeks of tender opening. The EMD of all unsuccessful bidder firms shall be returned only after the contract has been awarded to the successful bidder firm (whose EMD shall be retained). The EMD of the successful bidder firm shall be returned only after the successful bidder firm submits the performance bank guarantee in the prescribed Performa, as required in Para 5 of this section. If the successful bidder firm fails to submit the performance bank guarantee and fails to enter into a contract with AAI within 30 calendar days after the date of issue of P.O. the EMD amount shall be forfeited. No interest or any other expenses, whatsoever, shall be payable by AAI on the EMD in any manner to any type of bidder. If due some reason AAI cancels this tender then EMD of all bidder firms without any interest shall be returned back to
ii.
iii.
iv. v.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 28of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
5. i.
ii.
iii.
iv.
v.
vi.
vii.
bidder firm or its authorized representative/ Indian agent/ signatory/ partner. Performance Bank Guarantee (PBG) Performance Bank Guarantee shall be furnished @ 10% of awarded value in PO within 30 calendar days of issue of purchase order. In case the bidder firm fails to submit the bank guarantee within stipulated period for complete concurrency period of contract, no payment for the work done in respect of first running account bill shall be released to the bidder firm. Moreover, interest @ 1 Percent pm or @ 12 Percent p.a. on Performance Guarantee amount would be levied (nonrefundable) for delayed period of submission. The same shall be deducted from running bills. The Performance Guarantee shall be valid for 6 months beyond the scheduled date of completion of work, and shall remain valid as per provisional extension granted by the Project -In-charge. If the agency fails to extend the validity of the Performance Guarantee, the same shall be en-cashed by AAI and shall be returned only as per other provision of contract at discretion of AAI. Successful Bidder firm shall not change the language contents of PBG language; if any successful bidding firm PBG is found not conforming to the language then AAI may ask to resubmit the same within the stipulated period or else AAI may at its discretion foreclose or rescind or cancel the purchase order without giving reasons and forfeit the EMD/PBG. The performance guarantee amount shall be payable to AAI without any condition whatsoever and the guarantee shall be irrevocable by the bidder firm. The performance guarantee shall be deemed to govern the following guarantees from the successful bidder firm, in addition to the other provisions of the guarantee. The successful and satisfactory operation of manpower deployed for help desk services in accordance with the specifications and other relevant documents. The performance guarantee is intended to secure the performance of the entire system. However, it is not to be construed as limiting the damages stipulated in any other clause. The performance guarantee shall be returned to the bidder firm at the end of the period of defect liability or warranty without interest.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 29of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
6.
Force Majeure
i.
AAI may grant an extension of time limit set for the completion of the work, in case the timely completion of the work is delayed by force majeure beyond the AAI/bidder firm's control, subject to. Force majeure is defined as an event of effect that cannot reasonably be anticipated such as acts of God (like earthquakes, floods, storms etc.), acts of states, the direct and indirect consequences of wars, hostilities, national emergencies, civil commotions and strikes (only those which exceed a duration of ten continuous days) at bidder firm manufacturing premises etc. The bidder firm’s right to an extension of the time limit for completion of the work in above mentioned cases is subject to the following procedures: That within 10 days after the occurrence of a case of force majeure but before the expiry of the stipulated date of completion of the milestone, the bidder firm informs the AAI in writing that the bidder firm considers himself entitled to an extension of the time limit. That the bidder firm produces evidence of the date of occurrence and the duration of the force majeure in an adequate manner by means of documents drawn up by responsible authorities. That the bidder firm proves that the said conditions have actually been interfered with the carrying out of the Contract. That the bidder firm proves that the delay occurred is not due to his own action or lack of action. Apart from the extension of the time limit, force majeure does not entitle the bidder firm for any relaxation or to any compensation of damage or loss suffered. DISPUTE RESOLUTION, ARBITRATION & JURISDICTION
ii.
iii.
iv. v. vi.
7.
If any dispute of any kind whatsoever arises between the authority (AAI) and contractor in connection with or arising out of contract or the execution of works, whether during execution of works or after their completion and whether before or after the repudiation or termination of contract, including any disagreement by either party with any action, opinion, instruction determination, certificate or valuation of engineer; the matter in dispute shall in first place, be referred to the Dispute Resolution committee (DRC) appointed by Chairman, AAI. ii. DRC thus constituted may act as ‘conciliator’ and will be guided by principles of ‘conciliation’ as included in part III of Arbitration & conciliation Act 1996. DRC should take into Signature & Seal of Bidder Firm Page 30of 74 i.
TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
iii. iv.
v.
8.
consideration, rights and obligations of parties, usage to trade concerned and circumstances surrounding the dispute(s), including any previous business practices between parties. Efforts of DRC should be to come to an amicable settlement of outstanding disputes. If parties agree a written settlement will be drawn up and signed by the parties. DRC will authenticate the settlement agreement and furnish a copy to each party. DRC will give its report within 45 days of its constitution. If the dispute between the parties is not resolved by the DRC, then matter shall be referred to a sole arbitrator to be appointed by the Chairman, Airports Authority of India in accordance to the provisions of The Arbitration and Conciliation Act, 1996 of India. The governing law will be Indian Law and the award of the arbitrator shall be final and binding on the parties. The venue of the arbitration shall be at New Delhi. All questions, disputes or difference arising under and out of, in connection with the contract if concluded shall if required to be referred to any court of law, be referred to the courts in India at New Delhi and the said court shall have jurisdiction and decide matters according to the laws of India. Price
The bidder firm shall confirm that quoted prices shall be firm and fixed and subject to no escalation whatsoever till the validity period of the tender/ contract. The bidder shall use on-line Financial Bid Form on the e-tender ii. portal for their price offer. The bill of material for all items with scheduled quantities indicated in Annexure- IX of the tender will be reflected in the on-line Financial Bid. It may be noted that only duly submitted bids shall be evaluated and bids just saved but not submitted the Financial Bid shall not be part of the evaluation process. iii. The bidder shall indicate unit price for man-month (inclusive of all duties and taxes except service tax) and service tax in the respective column son on-line Financial Form. The net cost to AAI shall be calculated as shown in Annexureiv. IX. v. The net cost to AAI as calculated as per Para iv above shall be used for calculating the total amount in the Financial Bid. vi. In the event of any ambiguity, the unit price for man-month given in Financial Bid shall be taken as the correct basis for calculating all other data. In the event of any errors or ambiguity in monthly unit rates in the Financial Bid of the Signature & Seal of Bidder Firm i.
TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 31of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
vii.
viii.
ix.
x. xi. xii.
9.
bidder shall be rejected. Only normal rates of Service Tax shall be considered. Bidder firm shall be responsible for quotes of service tax at wrong rates and shall defend itself at its own cost with government/Tax authorities. The Bidder shall indicate service tax as applicable, in the respective column of on-line Financial Form. Any change of service tax announced by the Govt. after the date of opening of the Bid shall be payable as per actual. However, in the event of no breakup of taxes given by the bidder in online financial form, the upward revision of duties if any after the date of submission shall be borne by the bidder. The prices quoted by the bidder shall remain firm on the date of submission of the Bid and shall not be subject to variation on any account. A bid submitted with an adjustable price quotation will be treated as non-responsive and rejected. The bidder shall quote only one price for each item of same specification against the nomenclature in Financial Form. The bidder shall quote for all the items as per Annexure - IX. Post offer discount, if any, offered by the bidders shall not be considered. Bidders’ planning to offer discount shall therefore modify their offers suitably while quoting and shall quote clearly net price taking into account discount, free supply etc. However, such discounts from the firm declared as L1 on the basis of post bid negotiations if any shall be considered and such negotiated offers when agreed by AAI & the bidder shall form a part of the financial Bid. Validity of Tender
The tender (Bid) shall remain valid for a minimum of 180 days from the date of opening of the technical bid. The bidder shall not be entitled, to revoke or cancel the offer or to vary any term thereof, during the said period of validity without the consent in writing of AAI. In case of the bidder revoking or cancelling the offer or varying any term in regard thereof, the bidder's earnest money deposit shall be forfeited. ii. If there is any delay in finalization due to unforeseen factors, all the bidders shall be asked to extend the validity for an appropriate period, specifying a date by which tender is expected to be finalized. However, the tender process shall not be vitiated if any tenderer declines to extend the offer as requested for. 10. Payment Term : Payment to the bidder firm shall be made in the following Signature & Seal of Bidder Firm Page 32of 74 i.
TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
manner:i. No mobilization advance shall be paid for any activity. ii. The payment shall be made on quarterly basis after completion of period subject to successful satisfactory services rendered. iii. The certificate of satisfactory service during the quarter for which the payment has been requisitioned from the Project Manager, AAI shall be a mandatory requirement for the release of the payment. iv. The payment shall be governed by the Govt. policies and any taxation applicable at source shall be deducted from the quarterly payment. In case of any such deduction, the necessary certificate in due format shall be provided by AAI. v. The 100% of the charges minus the recoveries (if any as described at Para x) shall be paid after the successful completion of period and on satisfactory performance certification from the Project Manager AAI. vi. The AAI has defined the scope of work in the Section C and vendor shall be responsible for deliveries of services accordingly. The vendors shall be responsible for providing of minimum number of manpower staff as per Annexure IV at AAI site during period of contract throughout Monday to Saturday without fail between 07.30 AM – 07.30 PM for the effective implementation of this contract. The staff shall maintain a daily log for all the activities carried out during the duty hours through call management software tool. The project manager AAI shall monitor, verify the daily attendance and activity log prepared by helpdesk support staff. vii. The contractor shall have to provide PF, ESI/Medical Insurance details of manpower/support staff to be deployed for helpdesk services. viii. The contractor shall submit proof of salary disbursement/compliance as required under minimum wage act of Government of India for skilled, semi- skilled and non-skilled manpower. ix. The bill shall accompany copies of PF, ESI/Medical Insurance challans, attendance sheet, service tax challan etc. failing which Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 33of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
a portion of the bill amount shall be held up till the proof is furnished, at the discretion of AAI x. The contractor is liable to make the arrangement of substitute against absentee staff with prior intimation to AAI. At any time if it is found that some staff are absent and no substitute has been provided, the penalty @ Rs 500/- per engineer per day from the quarterly bill of the contractor shall be applicable in addition to the deduction on pro-rata basis of absentee period from the quarterly bill. xi. The Project manager, AAI shall monitor the performance of each help desk support staff .In case the performance of a particular engineer /staff is found to be unsatisfactory, the project manager, AAI shall ask for a replacement through a written communication. The vendor will have to replace the concerned staff within 7 days failing which the penalty referred vide Para x shall be applicable and the concerned employee shall not be allowed entry in AAI. xii. The contractor shall ensure that each help desk person shall maintain mobile phone or communication equipment in operational state for day to day co-ordination and deliveries for smooth services deliveries purpose and expenditure of the same shall be borne by the contractor. 11. Patents, Liability & Compliance Of Regulations i. i Successful bidder shall also protect and fully indemnify the AAI from any claims from successful bidder's workmen/employees, their heirs, dependents, representatives etc. or from any person(s) or bodies/ companies etc. for any act of commission or omission while executing the order. ii.
Successful bidder shall be responsible for compliance with all requirements under the laws and shall protect and indemnify completely the AAI from any claims/penalties arising out of any infringements.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 34of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
12. Deviation in Quantity i AAI reserves the right to change the quantity (i.e. number of manpower) to be deployed by +/-50% of the tendered quantity. In that case, payment shall be released as per manpower deployed on pro-rata basis.
Declaration: The terms and conditions given in Section B given in the Tender Document are read, understood and hereby accepted unconditionally and shall be complied with. I/We agree to abide by the Terms and Conditions, contained in this section of Tender Document and shall form part of contract conditions and provisions. I/We hereby unconditionally accept(s) these Terms and Conditions of AAI’s tender documents in its entirety for the tender No.: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013 -- Provision of helpdesk services for etendering and procurement system (e-TAPS) application, AAI for three years. It is certified that I/we have not stipulated any condition(s) in our tender offer. In case any condition(s) are found in our tender offer, the same shall be treated as withdrawn.
Signature of Bidder firm authorized Signatory
Name: ……………………………………………..…... On behalf of : ……………………………………… Telephone: ……………………………………….. Fax: …………………………………………………… E-mail: …………….………………………………... Firms Stamp:…………….…………………………
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 35of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 36of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
SECTION – C SOW, TECHNICAL & QUALITATIVE REQUIREMENTS GENERAL SCOPE OF WORK, TECHNICAL & QUALITATIVE REQUIREMENTS NOTE: The tenderer shall submit only one proposal that meets the specification of this tender document. 1. For stating compliance: Write “C” in the third column below. 2. For stating Non-compliance: Write “NC” in the third column below. 3. For stating Partial compliance or conditional compliance: Write “PC” in the third column below. 4. Against each compliance statement, attached the specific document, if any (from which the stated compliance could be verified in fourth column below) 5. Qualification/experience of the manpower better than those mentioned below shall be accepted. S. N
Requirement.
Statement of Reference compliance
page & para no. of supporting document, if any, as per para 17.1 (e) 2 of Section D “ Eligibility Requirements ”
1
Scope of work:
a
Dawn to Dusk Help Desk Support services ( 07:30 AM to 07:30 PM) from Monday to Saturday as per specification. The manpower shall be utilized in shift basis during working hours(07:30 AM to 07:30 PM) from Monday to Saturday as per specifications. Technical support/assistance (on‐line, email, telephonic and AAI site) during the tendering process to Bidders and Purchasers. Helpdesk shall have trained manpower on SAP ‐SRM module for e-tendering. Day to day operation of help desk is to co‐ordinate with AAI users at Regional /Airport locations for resolving the issues like wise – IT
b c d e
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 37of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
f
g
h
i
2
Network of AAI, Client side configuration for DSC, e‐portal GUI, JAVA download, Remote desktop support/team viewer assistance etc. During breakdown helpdesk support team shall have to extend services & coordination with system integrator & agencies like SAP, Payment Gateway Bank, PKI and DSC, SSL and others as required till resolution of the problems. Confirmation of satisfactory call closure documentation for both side users i.e. Purchaser as well as bidders through electronic communication mode. Each help desk person shall maintain mobile phone or communication equipment in operational state for providing help desk services and expenditure of the same shall be borne by the contractor. Each help desk person must have good working knowledge of Hindi and English.
Educational/Professional Qualification: MCA/ BE(Electronics/ Computer Science/IT) / B.Tech (Electronics/ Computer Science/IT)/ M.Sc.(Computer Science) or B.C.A./B.Sc.(Computer Science / Engineering / IT)
3
Experience after professional qualification:
a
MCA/ BE(Electronics/ Computer Science/IT) / B.Tech (Electronics/ Computer Science/IT)/ M.Sc.(Computer Science) with minimum six month experience of similar services. or B.C.A./B.Sc.(Computer Science / Engineering / IT) with minimum two years experience of similar services..
Attached Documents.
passing Attached Documents.
14. TENDERER's SUBMITTALS Tenderer shall submit in the technical bid the following detailed information/ certificates: Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 38of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
a. A full detail of manpower deployed for helpdesk services for e-tendering services as per Annexure V b. Clause wise compliance must be furnished (for the General conditions, Special conditions of the contract, particular specifications and technical specifications) by the tenderer in the technical bid. Supporting documents for the claimed facilities/ features should also be attached while submitting the technical bid. c. Tender document duly signed along with seal of the firm at each page. d. Section-C- Compliance to Technical and Qualitative requirements duly signed and stamped by bidder. e. "Questionnaire" (given on page no. 41) duly filled must be furnished by the Tenderer in the Technical Bid, without which the offer is liable for rejection. Tender offers without the above documents are liable to be rejected. 15. Price Bid The Price bid shall consist of: a) Bill of material/schedule of quantities with rate and amount. 16. PROCEDURE TO BE FOLLOWED BY THE TENDERER AFTER AWARD OF WORK a. Contractor, on award of work, shall contact the AAI Project Manager & sign agreement on non-judicial stamp paper of appropriate amount. b. In no case, AAI shall be liable on behalf of contractor to any other third party contractor/ Government of India/ State/ Regulatory authorities. c. Any liability arising out of third party contacts by contractor or its men working at site shall be only to contractors account and shall be deducted from contractor’s payments. 17. AGREEMENT: a) Contractor or his authorized representative, within 15 days of award of work, shall contact the AAI Project Manager & sign agreement on non-judicial stamp paper of appropriate amount. b) These terms & conditions shall form part of the agreement. 18. CORRUPT PRACTICES: The contractor shall not offer or give or agree to give to any person in the employment of AAI (the Purchaser) or working under the orders of the Purchaser any gift or consideration of any kind as an inducement or reward for Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 39of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
doing or forbearing to do or having done or for borne to do any act in relation to the obtaining or execution of the contract or any other contract with the purchaser or for showing or forbearing to show favour or disfavour to any person in relation to the contract or any other contract with the purchaser. Any breach of the aforesaid condition by the Contractor, or any one employed by him or acting on his behalf whether with or without the knowledge of the Contractor, or by any one employed by him or acting on his behalf shall entitle the Purchaser to cancel the Contract and all or any other Contracts with the Contractor and to recover from the Contractor the amount of any loss arising from such cancellation in accordance with the provisions of this contract.
Declaration: The terms and conditions given in Section C given in the Tender Document are read, understood and hereby accepted unconditionally and shall be complied with. I/We agree to abide by the Terms and Conditions, contained in this section of Tender Document and shall form part of contract conditions and provisions. I/We hereby unconditionally accept(s) these Terms and Conditions of AAI’s tender documents in its entirety for the tender No. AAI/CHQ/ITD/eTAPS/HLPDSK/2013 -- Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years. It is certified that I/we have not stipulated any condition(s) in our tender offer. In case any condition(s) are found in our tender offer, the same shall be treated as withdrawn.
Signature of Bidder firm authorized Signatory
Name: ……………………………………………..…... On behalf of : ……………………………………… Telephone: ……………………………………….. Fax: …………………………………………………… E-mail: …………….………………………………... Firms Stamp:…………….………………………… Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 40of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
QUESTIONNAIRE Tenderer must submit the "Questionnaire" (applicable for both the systems) duly filled for Technical evaluation, without which the offer is liable for rejection. Tenderer must write their answer in the right side box for each question in Yes or No and must produce documents in support of their claim in this regard as & where required. Yes/No
Question 1. Are you the Authorised service provider /Business Partner of the SAP SRM ? 2. Have you enclosed Clause-wise compliance & comments in the technical bid? 3. a. Have you enclosed Un-priced Bill of Material in the Technical Bid? b. Are the rates indicated in the Price Bid are monthly unit rate of manpower deployed and it is inclusive of all duties, levies except service tax? c. Is applicable Service Tax indicated in the Price Bid? 4. Have you enclosed in your technical bid the detailed information as per Tenderer's submittals? 5. Have you enclosed proof of qualification & experience of all the proposed manpower? 6. Have you enclosed duly signed and stamped PF Registration Number Document? 7. Have you enclosed duly signed and stamped ESI/ Medical Insurance Document?
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 41of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 42of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Annexure:-I PROFORMA FOR SUBMITTING ELIGIBILITY REQUIREMENT UNDERTAKING FOR SUBMITTING BID *TO BE SUBMITTED WITH ELIGIBILITY CRITERIA (ENVELOPE “A”)+ To, General Manager (IT) Airports Authority of India, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi - 110 003 Sub: Submission of Bid – Tender No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013 -Provision of helpdesk services for e-tendering and procurement system (eTAPS) application, AAI for three years Sir, Having examined the conditions of contract and specifications including addenda, I/we, the undersigned, offer to undertake Tender No: AAI/CHQ/ITD/eTAPS/HLPDSK/2013 -- Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years in conformity with the specifications, terms & conditions of Tender. 1. I/We agree to abide by the terms and provisions of the said conditions of the contract and provisions contained in the notice inviting tender and Price Bid. I/We hereby unconditionally accept the tender conditions of AAI’s tender documents in its entirety for the above work. It is certified that I/we have not stipulated any condition(s) in our Price offer. In case any condition(s) are found in our tender offer, the same may be treated as withdrawn. 2. E- Bid response submitted by us is prepared as per the tender document and submitted on AAI e-tender portal. 3. We understand that AAI is not bound to accept the lowest or any bid. AAI may change, at its discretion tendered quantities maximum by +/- 50 percent. 4. I/We hereby submit the earnest money of Rs………………. for the tender for the above mentioned work in the form of demand draft /EMD Bank Guarantee. 5. That , I/We declare that I/We have not paid and shall not pay bribe to any officer of AAI for awarding this contract at any stage during its execution or at the time of payment of bills, and further if any officer of AAI asks for bribe/gratification, I shall immediately report it to the Appropriate Authority in AAI. 6. That, I/We undertake that AAI’s tender document shall form part of contract agreement. 7. We understand that only the Prices quotes available to AAI on opening of Price Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 43of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Bid at AAI e-tender portal (without conditions and options) shall only be taken for Price Comparison. 8. We also undertake that we are deploying manpower for help desk services for eTAPS application against Section C of technical bid, for which compliance statement is submitted for perusal and have quoted Prices on AAI e-tender portal for the same. 9. Bid submitted on AAI e-tender portal are as per the instructions contained in Section A, B & C of Tender and we also understand that if it is found to be contrary our Bid offer stands summarily rejected by AAI. Thanking you Yours faithfully Dated: Signature of the bidder Name:……………………..…… Telephone:……………………….. Fax:……………………………. E-mail: ….....………………… Stamp:……………………………… Witness...................... Signature.................... Address......................
List of enclosures: a. b. Note: This duly filled undertaking shall be submitted in the ENVELOPE A & B without which the bid of the bidder firm shall be liable for rejection.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 44of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Annexure – II PROFORMA FOR EMD - BANK GUARANTEE (On Non-judicial stamp paper of Rs.100.00) The Chairman, Airports Authority of India, CHQ, Rajiv Gandhi Bhavan, Safdarjung Airport, New Delhi – 110 003, INDIA Dear Sir, We (full name of the banker) hereby refer to the tender for (fill in the name of work) between the Airports Authority of India as purchaser and M/s. (fill in the name of bidder) as bidder providing in substance for the provision for __________________ as particularized in said tender, to which specific reference is made. Under the terms of said tender, the bidder is required to provide a bank guarantee in a form acceptable to the purchaser for the amount of Rs. ________ on account of EMD. In view of the foregoing and pursuant to the terms of the said tender, which tender is referred to and made a part thereof as fully and to the same extent as if copied at length hereon, we hereby absolutely and unconditionally guarantee to the purchaser, performance of the terms and conditions of the said tender. The guarantee shall be construed as an absolute, unconditional and direct guarantee of the performance of the tender without regard to the validity, regularity or enforceability of any obligation of the parties to the tender. The purchaser shall be entitled to enforce this guarantee without being obliged to resort initially to any other security or to any other remedy to enforce any of the obligations herein guaranteed any shall pursue any or all of its remedies at one or at different times. Upon default of the tender, we agree to pay to the purchaser on demand and without demur the sum of Rs.___________ or any part thereof, upon presentation of a written statement by the purchaser that the amount of said demand represents damages due from the bidder to the purchaser by virtue of breach of performance by the bidder under the terms of the aforesaid tender. The determination of the fact of breach and the amount of damages sustained and or liability under the guarantee shall be in the sole discretion of the purchaser whose decision shall be conclusive and binding on the guarantor. It is mutually agreed that the purchaser shall have the fullest liberty without affecting in any manner our obligation hereunder with or without our consent to vary any of the terms of the said tender or to extend the time for performance by the bidder, from time to time any of the powers exercisable by the purchaser against the tender and either to forebear or on force any of the terms and conditions relating to the said tender and we Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 45of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
shall not be relieved from our liability by reasons of any variation of any extension being granted to the tender or for any forbearance act or commission on the part of the purchaser or any indulgence by the purchaser to the bidder or by any such matter or thing whatsoever which under the law relating to the sureties would but for this provision have effect of so relieving our obligation. This guarantee is confirmed and irrevocable and shall remain in effect until ________ (the validity shall be six months from the date of opening of Tender) and such extended periods which shall be mutually agreed to. We hereby expressly waive notice of any said extension of the time for performance and alternation or change in any of the terms and conditions of the said tender. Very truly yours, _____________________
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 46of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
(Authorized Signatory of the Bank) PROFORMA FOR EMD - BANK GUARANTEE (Contd….) (Letter of understanding from the Depositor to Bank to be submitted along with EMD to Airports Authority of India)
The Branch Manager, …………..Bank, …………………,
Sub: - My/Our Bank Guarantee bearing no. ………….dated for……….amount………….. issued in favour of Airports Authority of India
Sir, The subject Bank Guarantee is obtained from your branch for the purpose of Earnest Money on account of contract awarded/ to be awarded by M/s AAI to me /us. I hereby authorize the Airports Authority of India in whose favour the deposit is made to close the subject Bank Guarantee before maturity/on maturity towards adjustment of dues without any reference/consent/notice from me our side and the bank is fully discharged by making the payment to Airports Authority of India Signature of the Depositor
Place: Date:
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 47of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 48of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Annexure – III [TO BE SUBMITTED ALONG WITH ELIGIBILITY ENVELOPE] As per the Instructions contained in eligibility requirement Sections & Annexure of this tender document S.N
Description
Status
Is the bidder firm a registered in India?
YES/NO.
2.
Is the bidder has valid Service Tax Registration in India? Has the bidder attached a copy of the same?
YES/NO
3.
Is the bidder has valid Income Tax Registration in India? Has the bidder attached a copy of the same?
YES/NO
4.
Is the bidder Authorized Service Provider/Business Partner of M/s SAP IndiA Pvt. Ltd for the services in the Tender of.
YES /NO
5.
Has the bidder attached Authorisation Letter in ORIGINAL from M/s SAP IndiA Pvt. Ltd in case of Authorized Service Provider/Business Partner ?
YES/NO
6.
Has the bidder enclosed undertaking stating its firm/Directors have not been black listed or any case pending for any irregularity in India or abroad?
YES/NO
1.
Signature & Seal of Bidder Firm
Reference Remarks Documents Reference Page No. / REMARKS Volume OF No./ Tenderer, if Envelope Any No Reference Page No. / REMARKS Volume OF No./ Tenderer, if Envelope Any No Reference Page No. / REMARKS Volume OF No./ Tenderer, if Envelope Any No Reference Page No. / REMARKS Volume OF No./ Tenderer, if Envelope Any No. Reference Page No. / REMARKS Volume OF No./ Tenderer, if Envelope Any No. Reference Page No. / REMARKS Volume OF No./ Tenderer, if Envelope Any No Page 49of 74
TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
7.
Have the bidder enclosed its complete contact / address details?
8.
Has the bidder enclosed complete contact /address details of its authorized signatory for the tender?
9.
Does the Bidder Firm meet average Financial Turn Over criteria for last three years?
10.
Has the bidder read all the Sections and Annexures contained in this tender?
11.
As a proof of reading, has the bidder signed and stamped all the pages of the tender and enclosed a completely unfilled tender document with its bid?
12.
Has the bidder scanned and uploaded scanned copy of all the hard bound documents submitted to AAI?
YES/NO
YES/NO
YES/NO
YES/NO
YES/NO
YES/NO
Has the bidder enclosed Tender Fee as per instructions in NIT of the tender? 13.
YES/NO Tender Fee Details:_______________________ ______
Reference Page No. Volume No./ Envelope No Reference Page No. Volume No./ Envelope No Reference Page No. Volume No./ Envelope No. Reference Page No. Volume No./ Envelope No. Reference Page No. Volume No./ Envelope No. Reference Page No. Volume No./ Envelope No. Reference Page No. Volume No./ Envelope No.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
/
REMARKS OF Tenderer, if Any
/
REMARKS OF Tenderer, if Any
/
REMARKS OF Tenderer, if Any
/
REMARKS OF Tenderer, if Any
/
REMARKS OF Tenderer, if Any
/
REMARKS OF Tenderer, if Any
/
REMARKS OF Tenderer, if Any
Page 50of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Has the bidder enclosed EMD as per instructions in NIT of the tender? 14.
YES/NO EMD Details:_______________________ ______
15.
Has the bidder enclosed unconditional acceptance of the bid as per Annexure I and undertaking against different Para`s of tender.
16.
As per bidder its bid meet which criteria of work experience?
17.
Has the bidder enclosed Performance Certificates and copies of work/purchase order as per Para 4.3 & 4.4 section D from end user agency? Details: 1. 2. 3. 4. 5.
18.
19.
Has the bidder enclosed Certified copies of abridge balance sheets along with profit & loss account.
Has the bidder enclosed undertaking Labour Legislations as per Annexure VIII?
YES/NO
a1 to a3
YES/NO
YES/NO
YES/NO
Reference Page No. / Volume No./ Envelope No. Reference Page No. / Volume No./ Envelope No. Reference Page No. / Volume No./ Envelope No. Reference Page No. / Volume No./ Envelope No.
Reference Page No. / Volume No./ Envelope No. Reference Page No. / Volume No./ Envelope No
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
REMARKS OF Tenderer, if Any
REMARKS OF Tenderer, if Any
REMARKS OF Tenderer, if Any
REMARKS OF Tenderer, if Any
REMARKS OF Tenderer, if Any
REMARKS OF Tenderer, if Any
Page 51of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 52of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Annexure -IV Minimum Qualification for Manpower Deployed for Helpdesk Services
Sr. No.
Minimum Qualification
Working Site
Minimum No of resources proposed
1
MCA/ BE(Electronics/ Computer Science/IT) / B.Tech (Electronics/ Computer Science/IT)/ M.Sc.(Computer Science) with minimum six month experience of similar services. or B.C.A./B.Sc.(Computer Science / Engineering / IT) with minimum two years experience of similar services..
IT Division, Rajiv Gandhi Bahwan, Safdarjung Airport, Airports Authority of India, New delhi-110003
2
Note : The calculation of manpower required at the time of commencement indicated above is minimum which may increase or decrease during the period of contract as and when requirement accessed from time to time .
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 53of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 54of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Annexure V Details of manpower deployed Sr.
Name of the
No.
Employee
Qualification
Experience
Date of
Documents
(No. of
Joining
Attached
years)
the Firm
Educational Professional 1 2 3 4 5 6 7 8 9 10
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 55of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 56of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Annexure – VI FORMAT FOR INTIMATION OF FORCE MAJEURE OCCURRENCE To The General Manager(IT), Information Technology Division, New Admin Block, Airports Authority of India, Safdarjung Airport, New Delhi - 110 003.
: - “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years” Tender No. : - AAI/CHQ/ITD/e-TAPS/HLPDSK/2013 Name of Work
Subject: Intimation regarding Force Majeure Case: Sir, Pursuant to Clause No.6 of section B - FORCE MAJEURE, it is for your kind information that a case of force majeure has since occurred. Details are given below: Date of Detail of Activity affected Likely Requested Extension occurrence Incident Delay
We are entitled to an extension in the date of completion as requested above. Bar Chart with revised schedule of activities is attached. Please approve the extension in the time. Evidence of the date of occurrence is also enclosed. It is certified that performance of the Contract has been interfered with. It is also certified that the incident has not occurred due to our own action and that there has not been any lack of action by us in preventing the occurrence. We are only claiming the extension in the date of completion of the activity (ies) and not claiming the loss incurred in the course of the incident. Yours truly,
(Project Leader) Enclosures: 1. Revised Bar Chart. 2. Evidence of the occurrence of the Force Majeure case (….. sheets)
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 57of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 58of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Annexure-VII APPLICATION FOR EXTENSION OF TIME Part-I
1. Name of the Contractor 2. Name of the work as given in the agreement 3. Agreement No. 4. Contract Amount 5. Date of Commencement of work as per agreement 6. Period allowed for completion of work as per agreement 7. Date of completion stipulated in agreement 8. Date of actual completion of work 9. Period for which extension is applied for. 10. Hindrances on account of which extension is applied for with dates on which hindrances occurred and the period for which these are likely to last. Sl
Name
of Date
of Date
No Hindrance occurrence over of
of Period of Overlapping Net of hindrance Period
hindrance
2
3
extension if any applied
hindrance 1
Remarks
for 4
5
6
7
Total period for which extension is now applied for on account of hindrances mentioned above. Month Days
11. Extension of time required for extra work.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 59of 74
8
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
12. Details of extra work and the amount involved:Total value of extra work
Proportionate period of extension of time based on estimated amount put to tender on account of extra work.
(a)
(b)
13. Total extension of time required for 10 & 11. Submitted to the Project Leader___________________________.
Signature of Contractor Dated_______________________
Part II (For Official Use)
1. Date of receipt of application from _____________________________________ Contractor for the work of __________________________________ in the office of the General Manager (IT) _____________________________________. 2. Recommendations of the project Leader as to whether the reasons given by the contractor are correct and what extension, if any, is recommended by him. If he does not recommend the extension, reasons for rejection should be given.
Dated: Installation In-charge
Signature of the
(To be filled in by the Project Leader) 1. Date of receipt in the Office:2. Project Leader’s remarks regarding hindrances mentioned by the contractor. (i) Serial No (ii) Nature of hindrance (iii) Date of occurrence of hindrance (iv) Period for which hindrance is likely to last
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 60of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
(v) Extension of time applied for by the contractor (vi) Overlapping period, if any, giving reference to items which overlap (vii) Net period for which extension is recommended (viii) Remarks as to why the hindrance occurred and justification for extension recommended. 3. Project Leader’s Recommendations. The present progress of the work should be stated and whether the work is likely to be completed by the date up to which extension has been applied for. If extension of time is not recommended, what compensation is proposed to be levied under Clause 32 of the agreement.
Signature of Project Leader
Signature of Accepting Authority
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 61of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 62of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Annexure:-VIII PROFORMA FOR SUBMITTING ELIGIBILITY REQUIREMENT UNDERTAKING FOR LABOUR LEGISLATIONS *TO BE SUBMITTED WITH ELIGIBILITY CRITERIA (ENVELOPE “A”)+ To, General Manager (IT) Airports Authority of India, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi - 110 003 Sub: Submission of Bid – Tender No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013 -Provision of helpdesk services for e-tendering and procurement system (eTAPS) application, AAI for three years Sir, Having examined the conditions of contract and specifications including addenda, I/we, the undersigned, offer to undertake Tender No: AAI/CHQ/ITD/eTAPS/HLPDSK/2013 -- Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years in conformity with the specifications, terms & conditions of Tender. 1. I/We agree to obtain and abide by all necessary licences/permissions from the authorities concerned as provided under the various labour legislations including the labour licence obtained as per provisions of Contract labour(Regulation & Abolition) Act, 1970. 2. I/We shall ensure regular and effective supervision and control of the personnel deployed by me/us and give suitable direction for undertaking the contractual obligations. Thanking you Yours faithfully Dated: Signature of the bidder Name:……………………..…… Telephone:……………………….. Fax:……………………………. E-mail: ….....………………… Stamp:……………………………… Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 63of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 64of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
ENVELOPE “C” PRICE BID
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 65of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
INSTRUCTIONS FOR FILING PRICE SCHEDULE AS PER ANNEXURE IX ON AAI EPROCUREMENT PORTAL TENDER NO. AAI/CHQ/ITD/e-TAPS/HLPDSK/2013 FOR AAI/CHQ/ITD/e-TAPS/HLPDSK/2013 for Provision of helpdesk services for etendering and procurement system (e-TAPS) application, AAI for three years a) b) c) d) e)
f) g)
Prices quoted by the b idder shall be inclusive of all taxes and duties excluding service tax. Details of Price Bid items are to be referred strictly as per the format provided in Annexure IX. Prices Filled in Annexure IX equivalent format on AAI e-Tender portal shall only be taken for Price Comparisons. Bidder shall fill the monthly unit rate inclusive all taxes and duties except service tax in the Price Column of Online e-tender Form. Service tax, as applicable must be specified. In case of any change of duty announced by the Govt. after the date of opening of the Bid shall be payable as per actual. However, in the event of no breakup of taxes given by the bidder in online financial form, the upward revision of duties if any after the date of submission shall be borne by the bidder. Any type of concessional forms such as Form C or D shall not be supplied by AAI. If any bidder does not write a quote against any item of Annexure IX which shall be construe as cost is included in some other item & is free to the AAI and all taxes and duties in respect of service shall be borne by the contractor.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 66of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Annexure IX PRICE BID MAY BE REFERRED ON AAI E-PROCUREMENT PORTAL Total Manpower Required (A) = 02 Number of months in a year (B) = 12 Quantity of man months required per year (QTY) = A x B = 24 TITLE: Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years PRICE SCHEDULE
S.No.
A.0 A.1 A.2 A.3 A.4
DESCRIPTION TO BE OFFERED AS PER Specifications (C) Provision of manpower for helpdesk services for eTAPS application as per terms and conditions in the tender document for First Year
UNIT (D)
QTY (E)
Each
24
Lot
1
Each
24
Lot
1
Each
24
Service Tax for First Year, as applicable Provision of manpower for helpdesk services for eTAPS application as per terms and conditions in the tender document for Second Year Service Tax for Second Year, as applicable Provision of manpower for helpdesk services for eTAPS application as per terms and conditions in the tender document for Third Year
A.5
Service Tax for Third Year, as applicable
Lot
1
F.0
Total Service tax, as applicable (A.1+A.3+A.5)
LOT
1
H.0
Gross Total Cost (A.0+A.1+A.2+A.3+A.4+A.5)
S.No Description 1 Gross Total Cost (H.0) 2 Service Tax , As applicable (F.0) 3 Net cost to AAI (1 minus 2) (TOTAL ……………………………………………… ONLY) Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
UNIT PRICE FOR MAN MONTH (F)
Total Price
Page 67of 74
TOTAL PRICE (G) = (E) x (F)
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 68of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
General E-PROCUREMENT Tender Guidelines E-PROCUREMENT Tendering Tender documents can be down loaded from Airports Authority of India Website http://etender.aai.aero/irj/portal or www.aai.aero under E-tender tab. Procedure to Download Tender a) PC / Laptop setting : Before any bidder start the process of downloading tender from E-Tender Portal, the standard PC / Laptop setting is mentioned below for reference. b) Java: To view some of the components, you need to install Java Component. Java Component is available on the home page of the etender portal. c) Proxy: If you are unable to access AAI e- Tender portal or Bid Documents, check if you are using proxy to connect to internet or if your PC is behind any firewall. Contact your system administrator to enable connectivity. Please note that standard Port for HTTPS (443) connectivity shall be enabled on your proxy/firewall. Dial-up internet connectivity without Proxy settings is another option. d) Pop-ups: Pop-ups shall be enabled on AAI e-Procurement URL and Bid Documents URLs. This is required to view tender documents. Active-x controls: Maintain the settings as described in Internet Explorer settings document to enable digital signature signing and verification. Parameter Allow Scrip lets Automatic prompting for ActiveX controls Binary and script behaviors Download signed ActiveX controls Download unsigned ActiveX controls Initialize and script ActiveX controls not marked as safe Run ActiveX controls and plug-ins Script ActiveX controls marked safe for Scripting Use Pop-up Blocker
Value
Enable Enable Enable Enable Enable Enable Enable Enable Disable
e) E-Tendering Participation Requirements: Participants are required to carry out the following activities: a. Registration: free of cost Registration of participants shall be done on AAI’s e-Tender Portal, at http://etender.aai.aero/irj/portal. b. Login id: Bidder shall obtain login id & password to use the AAI e-Tender Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 69of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Portal. To obtain the same click “Apply for Access Authentication” on AAI e-Tender Portal and fill in details.. On saving the participant details, a initial login & password for the registered participant shall be generated by the system and the login & password shall be sent to the bidder’s above filled in /registered e-mail id. On receipt of email, the login id /password is ready for use by the registered participant/bidder on AAI e-Tender Portal. Participant is prompted to change password after initial login .For resetting the password, either lost/forgotten, registered participant should contact AAI. f) General guidelines for bidders: General guide lines for bidders to proceed further in the AAI tender process are available in the AAI’s e-Tender Portal under Self Help Files Tab. Bidders shall go through/read and understand the guidelines before submitting their bids on-line. For latest e-Tender guidelines bidding firms are requested to visit AAI eTender portal http://etender.aai.aero/irj/portal from time to time. g) Digital Certificate: Bidder shall have a legally valid class III digital certificate as per Indian IT Act, 2000, from the licensed Certifying Authorities, operating under the Root Certifying Authority of India (RCAI), Controller of Certifying Authorities (CCA) of India (Please see www.cca.gov.in) for digital signing & encryption of their technical/Price Bids. Licenced CA's in India are: a) Safe Script b) NIC c) IDRBT d) TCS e) Mtnl Trustline f) GNFC g) e-MudhraCA h) On-line E-Tendering: For all AAI tenders hosted on AAI e- Tender Portal, the Bids shall be submitted on-line only. However, documents which have to be submitted in originals like EMD and any other documents mentioned in the tender documents have to be submitted offline as advised in this tender document. All queries to AAI and responses from AAI shall be through AAI etender Portal only Direct e-mail queries/meeting is discouraged by AAI. i) On-Line Training & technical assistance for interested bidders shall be available as follows: a. Bidder’s training support system: Detailed information in this regard have been provided to the bidders at AAI’s e-Tender Portal under the Self Help Tab. b. Training support system for registered bidders is given inside the portal and visible to the registered bidders only.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 70of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
c. For any technical assistance bidders may contact as mentioned below: Sl.
Timings Between
no. (08:00-19:00Hrs)
Help
Desk Escalation
Number
#
From
Till
1.
08:00 Hrs
19:00 Hrs
Matrix
E-mail address
011-24626632
[email protected]
011-24632950 Ext-3512, 08510096161 08510096262 08510096363 2.
Mr Mukesh Kumar Manager(IT)
011-24632950,
After
Ext-3505
hours
4
[email protected] of
issue 3.
Mr Kuldip Singh
011-24651507
Joint General
After
12
[email protected]
hours
Manager(IT) 4.
Mr. J M Jolly
011-24657900
After
24
[email protected]
General Manager(IT) hours The above mentioned help desk numbers are intended only for queries related to the issues on etendering portal and help needed on the operation of the portal. For queries related to the tenders published on the portal, bidders are advised to contact concerned Bid Manager from AAI.
j) Amendment to Tender document At any time, prior to scheduled date of submission of bids, AAI if it deems appropriate to revise any part of this tender or to issue additional data to clarify and interpretation of provisions of this tender, it may issue addendum / corrigendum to this tender. Any such addendum / corrigendum shall be deemed to be incorporated by this reference into this tender and binding on the bidders. Addendum / corrigendum will be notified through AAI’s e-Tender Portal at http://etender.aai.aero/irj/portal k) Clarifications of Bid Documents Bidder, requiring any clarification of the tender Document, may submit their queries requesting clarifications, if any, through provision of AAI’s e-Tender Portal at http://etender.aai.aero/irj/portal in the format given below in Microsoft Excel. Signature & Seal of Bidder Firm Page 71of 74 TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Name of Bidder: S.No.
Section No.
Clause No.
Page Existing Clarificatio Number in Provision in n Sought Section Clause
Request for clarifications received from bidders shall be responded by AAI till the schedule indicated above or as extended thereto by AAI. Replies to Clarifications by AAI will be uploaded through AAI’s e-Tender Portal. The bidders are advised to visit AAI’s e-Tender portal at http://etender.aai.aero/irj/portal regularly. a. Clarifications and other documents, if and when issued by AAI, shall be in relation to the tender and hence shall be treated as their extension. b. AAI makes no representation or warranty as to the completeness or accuracy of any response, nor does AAI undertake to reply all the queries that have been posted by the Bidders. c. In order to provide reasonable time to bidders to take the amendments into account for preparing their bids, AAI may, at its discretion, extend the deadline for the submission of bids suitably. d. AAI do not undertake or provide warranty to any participants in the AAI tender, for receipt of bid document in part of full, for the completeness or accuracy of its content, uploaded/submitted as bid response on e-tender portal nor does AAI take the responsibility of availability of the bid response .It shall open the tender response documents posted by the bidders available on the e-Tender Portal, at the time of opening of the tenders. However it shall extend all technical –economical feasible mechanisms to facilitate built participants confidence in the AII bid process. l) Composition of Bids and General Guidelines for bid process a. Bidder shall download digitally signed tender documents after logging into AAI e-tender portal and pay tender fee online using 4-series credit card/debit card. b. Bidders shall submit their bids before scheduled last date & time of submission through AAI’s e-Tender Portal (http://etender.aai.aero/irj/portal) only using their own AAI e-tender portal registered login id /password. c. AAI’s e-Tender portal will not allow bidders to submit their tender, after the scheduled date & time of submission. Mere saving of document on AAI etender portal does not means bid response has been submitted. Bidders have to show their positive intent by pressing “Submit” tab in the bid concerned. d. Bidder can alter n-number of times their technical & price bid before last Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 72of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
date & time of tender submission. The e-bid response can be opened on line by AAI only after the time and date for opening of bid. e. No part of the bid is visible to AAI before opening of concerned section/stage of the bid. All the Statements, documents, certificates etc., uploaded by the bidders shall be downloaded and verified for their completeness/ compliances against different paras of the Tender (Section/stages). The clarifications, particulars, if any, required from the bidders by AAI, will be obtained through query provision available to AAI in AAI’s e-Tender portal. Bidders shall upload/submit their bid query response/ clarifications through AAI e-Tender portal only. The result of each stage of bid evaluations shall be displayed on AAI`S E-Tender portal and shall be visible to all the bidders who participated in this tender. m) On-line E-Tendering General Guidelines i. System shall not permit upload/submit bid response after the scheduled date& time of submission. ii. The bidder may correct, modify or withdraw his bid after submission but prior to scheduled last date & time of submission of bids. iii. No part of bid response can be modified by any bidder, subsequent to the schedule time of submission of bids. iv. To assist in the evaluation and comparison of bids AAI may, at its discretion ask the bidder for the clarification / confirmation of compliance of its bid. The request for clarification / confirmation of compliance and the response shall be through query provision available in AAI ASP E-Tender portal. v. Bidders may submit their response to AAI queries through provision of AAI E-Tender Portal Only vi. No post bid clarification / confirmation of compliance at the initiative of the bidder shall be accepted /entertained. n) Preparation of Bids Bids shall be prepared and submitted on E- tender portal as required by tender. Copies of original Documents uploaded on-line at AAI’s e-Tender portal during bid response submission nay be sought by AAI for verification. No other separate documents shall be entertained /accepted or considered by AAI.
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 73of 74
TITLE: “Provision of helpdesk services for e-tendering and procurement system (e-TAPS) application, AAI for three years”
Page Intentionally Left Blank
Signature & Seal of Bidder Firm TENDER No: AAI/CHQ/ITD/e-TAPS/HLPDSK/2013
Page 74of 74
![NATIONAL INSTITUTE OF IMMUNOLOGY NEW DELHI INDIA BID DOCUMENT (Limited Tender) PRESS TENDER [TWO BID]](https://kipdf.com/img/300x300/national-institute-of-immunology-new-delhi-india-b_5b19dd0d7f8b9aef8c8b4597.jpg)
