AIR INDIA LIMITED EXPRESSION OF INTEREST Air India Limited, wholly owned by Govt. of India, which operates international & domestic flights, invites Expression of Interest from reputed Business process organization (BPO) having fully integrated services & wide experience in Airline/travel industry with specific knowledge base of Fare Audit Services. Interested and qualifying service providers may submit their Expression of Interest in sealed envelope by 8th Mar 2016 by, 1600 hrs. IST, clearly superscripted with the reference” AI/Fare Audit2016/EOI-01” with due date 8th Mar 2016. For a brief on the proposal and format for responding to this advertisement, please log on to the tenders section of our website, www. airindia.in or contact on email to [email protected]

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Request for Proposal: Ref 1. Organizational Background 1.1. Air India Limited as a full service airline currently carries more than 18 million passengers annually. 1.2. Air India currently operates approximately 350 flights daily (excluding code share with other airlines) to various destinations in India and abroad with presence within India, and to/from the UK, Europe, USA and America, Gulf, Middle East, Africa , Far East, South East Asia & Australasia. 1.3. Air India is also a member of the Star Alliance. 1.4. The airline is hosted on Passenger Services System (PSS) provided by SITA. 1.5. Fares are filed through ATPCO to all online and offline destinations. Predominantly travel agencies sell AI inventory globally and in India through the GDS. Inventory and fares are also distributed through Air India’s own website www.airindia.in . Special deals are offered to consolidator agents and major corporate houses. 1.6. Air India is amongst the leading airlines in terms of fare records, holding about 1 million fare records and 83,000 rules in ATPCO. The fare and fare related data amounts to nearly 8,00,000 average transactions per month or 350 filing requests per month (This is an indicative figure). 2. Objective: Air India Limited (AI) wishes to appoint a Service Provider to effectively and efficiently manage the Fare audit activity of Passenger documents including EBTs, across Air India ‘s network in Air India City Booking Offices and Airport Offices ,both domestic & international BSPs (Billing and Settlement Plan )(including the USA region), General Sales Agent (GSA) , Ground Handler, Web sales , Call Centre and Mobile Application which aims to identify revenue leakages and situations arising out of errors in ticketing and incorrect application of fares and rules.

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Service provider to provide a fully managed end to end revenue recovery solution for all AI coded documents. Such documents are in the range of 15 million + per annum. Interested service provider(s) should submit their proposal with a brief introduction of their company profile; latest technology / software applications used by them & also fill up the attached format. 3. Evaluation of the EOI This EOI is being issued to identify / shortlist prospective parties who have interest and capabilities to render the fare audit services on professional lines, fully exploiting the potential of their technology & human resources in the overall interest of developing Aviation in the Country. Based on the outcome of the EOI, the subsequent exercise of RFP seeking detailed technical/ financial bid may be taken forward. The decision of Air India in this regard would be final and Air India reserves the right not to proceed further in this regard. The final selection of Interested Party shall be on the basis of technical expertise and financial soundness of the Party and based on the revenue accruing to Air India. 4.

Prospective parties are hereby requested to submit their EOIs in hard copy form in sealed envelopes, addressed clearly superscripted with the reference” AI/Fare Audit-2016/EOI-01” with due date 8h Mar2016 and delivered to the following on or before due date & time specified in the EOI: Materials Management Department 2nd FLOOR, MM Admin section Air India Limited OLD AIRPORT, KALINA, SANTA CRUZ (EAST), MUMBAI - 400 029, INDIA

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Format for Expression of Interest. 1

Name of the Service Provider

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Registered Address

3

Type of incorporation (Pvt. / Public/ Proprietorship, Partnership firm etc.)

4

Name , Address, Contact of the Proprietor/Director/ Owner/ Partner

5

Corporate E mail Id of the Proprietor/Director/ Owner/ Partner

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Name , Address, Phone Number & Email ID of single point contact Person

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Date of incorporation

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Statutory registration /License of the service provider supported by documentary proof. (PAN/ Service Tax Registration etc.)

10

Years of experience in Fare audit services / Similar jobs.

11

Average Annual Turnover of last three years. (Support by documentary proof)

13

Nature of works undertaken by the service provider.

14

Accreditations/ certifications/awards if any

15

Brief Profile of the service provider. enclose brochure if any )

( May

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List of major clientele handled by the service provider ( preferably Airlines)

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A brief description of the service provider’s experience in fare Audit in aviation industry.

18

Address of the company’s website. (if any)

19

Any other relevant information about your company

1. I understand that this invitation for EOI does not give rise to any right to the prospective Service Provider and is not an offer or an invitation to offer. 2. I confirm that our company is not blacklisted by Air India Limited or any other Govt./Public Sector Undertakings as also not involved in any lawsuit 3. Air India Limited reserves the right to accept or reject any or all the EOIs or modify the terms hereof without assigning any reasons. 4. I also certify that all the information furnished above is true and correct.

SEAL & SIGN OF AUTHORISED PERSON. PLACE:

DATE: