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Agenda Business Continuity Strategy
Agenda Business Continuity Strategy 1 | • Key disaster scenario and planning assumptions • Crisis management team and recovery team structure • ...
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Loren Montgomery
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Agenda Business Continuity Strategy
1 |
•
Key disaster scenario and planning assumptions
•
Crisis management team and recovery team structure
•
Recovery team activation
•
High-level recovery walkthrough
•
Critical application recovery time objectives
•
Business recovery strategies
Business Continuity Planning • Sample Business Recovery Strategy
©2009 Hyperion Global Partners.
Key Disaster Scenario
1.
Office is unavailable, but not destroyed
2.
Systems are down, but not destroyed
3.
Outage of at least 3 days, but not more than 30 days
4.
Senior Staff work from home
5.
A contingent of staff will be set up in an alternate worksite
Planning Assumptions
2 |
1.
Decision makers will be available to work
2.
Knowledgeable staff will be available to work
Business Continuity Planning • Sample Business Recovery Strategy
©2009 Hyperion Global Partners.
Crisis Management and Recovery Team Structure
Crisis Management and Recovery Team Structure Executive Group or Board of Directors
CRISIS MANAGEMENT TEAM LEADER CEO/CFO/Incident Commander
LEGAL TEAM Chief Counsel
COMPLIANCE TEAM
CORPORATE COMMUNICATIONS TEAM Comms Director
INTERNAL/ EXTERNAL COMMUNICATIONS TEAM
HUMAN RESOURCES TEAM HR Director/Mgr
Receptionist
Staffing
IT TEAM CTO
Recovery of impacted Systems Remote user support
Benefits
Alternate workspace setup
Payroll/Time Entry
Normal operations
Office Recovery and Salvage Team
FACILITIES/ PROTECTIVE SERVICES
MARKETING SUPPORT Marketing Dir
Mail/Overnight
Consumer
A/P/A/R
Editorial Services
Risk Mgmt
Facilities Alt site setup Copies Records Food Service
Helpdesk
Call Center
3 |
Business Continuity Planning • Sample Business Recovery Strategy
©2009 Hyperion Global Partners.
Education & Tools Promotional/ Campaign Planning
FINANCIAL TEAM CFO
Wire transfers Payroll Billing Tax Sales Mktg/ Forecasting
Short-term Crisis – 1-3 Days Outage – General Recovery Steps
Short Term Office Outage (1-3 days)
4 |
CMT/Incident Commander discuss options, action plan and communications strategy
Comms Team sends notification to all offices and Staff
Fail systems over as needed, continue on going failover analysis based upon situation
Support remote users
Determine timing for status updates
Restore local systems
Business Continuity Planning • Sample Business Recovery Strategy
©2009 Hyperion Global Partners.
Senior Exec’s work from home, staff stay home with some exceptions
Fail back to Primary Location
Resolve local issue with standard problem resolution
Send final return to work date/time communication to all impacted users and Senior Exec’s in each office
Primary Location Unavailable (longer than 3 days) – General Recovery Steps
Admin
IT
Primary Location Unavailable Mgmt
Exec’s
5 |
Assemble CMT and other recovery teams as needed
Other offices notified of crisis , instructed to implement recovery procedures on behalf of impacted office as needed
Systems fail over to DR site
Hold daily CMT meetings, prepare status report from all teams to present to Executive team
Notify Alternate Location to prepare for influx of personnel. Exec’s work from home or go to Alternate Location
Set up alt workspace with workstations, network gear, etc
Per agreed upon timing, update emergency website, hotline and yourcompany.com with updates and send regular communications to Company
Hold daily meetings to discuss critical dates and timing
Business Continuity Planning • Sample Business Recovery Strategy
©2009 Hyperion Global Partners.
Set up additional local workspace as needed
Support remote users
Recover primary systems when possible
Expand recovery of critical functions as needed
Fail back to Primary Location
Recover office, return to work
Regional Disaster – General Recovery Steps
Assemble CMT and other recovery teams as needed
Other offices notified of crisis, instructed to implement recovery procedures on behalf of impacted office as needed
Set up alt workspace in alternate location, notify users
Mail redirected to alternate location if possible, then to alt site as it is established
Establish emergency response group to respond to Sr. Exec’s/staff requests
Expand workspace and recovery of critical functions as needed
Admin
Regional Disaster
IT Systems fail over to DR site
Mgmt
Exec’s
6 |
Hold daily CMT meetings, prepare status report from all teams to present to Executive team
Set up alt worksite with workstations, network gear, etc
Per agreed upon timing, update emergency website, hotline and yourcompanyname.com with updates and send regular communications to Company
Hold daily meetings to discuss critical dates and timing
Business Continuity Planning • Sample Business Recovery Strategy
©2009 Hyperion Global Partners.
Support remote users
Recover primary systems when possible
Fail back to Primary Location
Recover office, return to work
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