ƙƗƘƜ ACTIVITY AND SUSTAINABLE DEVELOPMENT REPORT

CONTENTS Interview with Élisabeth Borne, Œ…–›“‘…’…’ˆ of RATP 2 RATP’s new trajectory 6 ƈƇ—˜–…˜‰‹‡”–“Ž‰‡˜—8

œ‰‡™˜š‰“‘‘˜˜‰‰12 –‹…’—…˜“’…—˜–™‡˜™–‰14 Global presence 16 ˜–“’‹”‰–Š“–‘…’‡‰ Š“–˜Œ‰†‰’‰ȝ˜“Š”…——‰’‹‰–—18 œ‡‰‰’‡‰’ ”…——‰’‹‰–—‰–š‡‰20 Innovation in all areas 50

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Board of Directors 10

EXCELLENCE IN PASSENGER SERVICE

‰—™””“–˜‰– of sustainable cities 70

An enhanced transport service in Île-de-France 22

˜…˜‰‘‰’˜“Š‡“‘”–‰Œ‰’—š‰’‡“‘‰89

Focus on the new Stif contract 26

Consolidated balance sheet 90 …—Œȣ“›—˜…˜‰‘‰’˜91 “–Š“–‡‰ĺ‰’š–“’‘‰’˜… …’ˆ—“‡…’Š“–‘…˜“’92

“’ȝ–‘‰ˆ‘“‘‰’˜™‘ in France …’ˆ’˜‰–’…˜“’…‘…–‰˜—28 Stress-free, safe travel 32 ‰‡“‘’‹…’ˆ‡“’’‰‡˜‰ˆ public areas 36 ‰‡“‘‰˜“ …’‰œ˜Ŀ‹‰’‰–…˜“’—˜…˜“’42 Service culture shared †…—˜…Ț44

PRIORITY 

PRIORITY 

INNOVATION IN ALL AREAS

A KEY SUPPORTER OF SUSTAINABLE CITIES

Innovation as a driver of development 52

Solutions tailored to local needs 72

A world leader in automatic metro systems 56

Saving energy and reducing CO2 emissions 74

Focus on the Grand Paris Express project 60

Bus2025 programme underway 76

Leading the worldwide tram revival 62

Exemplary practices 78

Bus networks designed to provide the best possible local service 64 Being an innovative employer: fundamental to the Group’s development 66

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Inventing the city of tomorrow 80 The COP21 partnership 82 Supporting economic and social progress 84

02/06/2016 18:50

1ƙŢDES INNOVATIONS DANS TOUS LES DOMAINES

INTERVIEW WITH ÉLISABETH BORNE, CHAIRWOMAN AND CEO OF RATP Œ…˜›…—˜Œ‰‘…’ Œ‹Œ‹Œ˜“ŠƉƇƈƌń ‰—‹’‰ˆ…’‰›‡“’˜–…‡˜˜Œ…˜›‹“š‰–’“™– relationship with Stif – the Île-de-France transport …™˜Œ“–˜ś™’˜ƉƇƉƇĽŒ—›…—…‰‘‰—˜“’‰Š“– ĽŠ“‡™—‰ˆ“’˜Œ‰’‰‹“˜…˜“’—…——““’ …—†‰‡…‘‰ĺ…’ˆ›‰…‡Œ‰š‰ˆ…†……’‡‰ˆ …‹–‰‰‘‰’˜Ľ˜‹š‰—™—…‡‰…–š‰›“Š˜Œ‰’‰œ˜Šš‰‰…–— and represents a vote of confidence by Stif. It is an …‘†˜“™—…’ˆˆ‰‘…’ˆ’‹‡“’˜–…‡˜ĺ†™˜…–‰…—˜‡“’‰Ľ ˜›‘…‰™—–…—‰“™–‹…‘‰ĺ”…–˜‡™…–“’˜Œ‰ ’‰˜›“–ĺ›Œ‰‡“’˜’™’‹˜“”™˜“™–”…——‰’‹‰–—…˜˜Œ‰ heart of our efforts. Œ‰’‰›‡“’˜–…‡˜’‡™ˆ‰—’‡–‰…—‰ˆ“†‹…˜“’— –‰‹…–ˆ’‹—‰–š‡‰Š–‰•™‰’‡…’ˆ•™…˜ĺ›˜Œ‡‰…’‰– ”™†‡…–‰…—…’ˆ˜–…’—剒Œ…’‡‰ˆ”…——‰’‹‰– ’Š“–‘…˜“’…’ˆ‘“–‰—˜…ŠŠ“’˜Œ‰‹–“™’ˆ›˜Œ’ ˜Œ‰’‰˜›“–—Ľ˜Œ…–‰‡“–ˆ’š‰—˜‘‰’˜†™ˆ‹‰˜ “ŠƀƏĽƌ†“’“š‰–Šš‰‰…–—ĺ’‡™ˆ’‹ƀƋĽƉ†“’ Š–“‘ň—“›’–‰—“™–‡‰—ĺ˜Œ‰‡“’˜–…‡˜‹š‰—™— ˜Œ‰‘‰…’—˜“…‡Œ‰š‰“™–˜…–‹‰˜—›˜Œ“™˜’‡–‰…—’‹ “™–ˆ‰†˜Ľ‰››“–Œ…–ˆ˜“‹‰˜š…™‰Š“–‰š‰–‰™–“ ›‰—”‰’ˆĽˆ“’‹˜Œ…˜ĺ›‰›—Œ“›˜Œ‰…ˆš…’˜…‹‰— “Š“™–’˜‰‹–…˜‰ˆ‘“ˆ‰˜Œ…˜‡“‘†’‰—“”‰–…˜“’—ĺ ‘…’˜‰’…’‡‰…’ˆ‰’‹’‰‰–’‹Ľ

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Œ…˜›˜Œ‰’š‰—˜‘‰’˜ †™ˆ‹‰˜†‰—”‰’˜“’ń ‰Œ…š‰˜›“‘…’…‘—ļˆ‰š‰“”’‹…’ˆ‘“ˆ‰–’—’‹ “™–’‰˜›“–—Ľ’ƉƇƈƌ囓–‡“’˜’™‰ˆ“’Š“™–‘‰˜–“ ’‰‰œ˜‰’—“’—Ľ™’’‰’‹›“–—˜…’‹”…‡‰“’˜Œ‰ ’“–˜Œ‰–’‰œ˜‰’—“’“Š’‰ƈƋĺ›Œ‡Œ›†‰˜Œ‰ †…‡†“’‰“Š˜Œ‰ –…’ˆ…–—’‰˜›“–Ľ’˜Œ‰˜–…‘ ’‰˜›“–ĺ›‰…–‰…—“”–‰”…–’‹“–‡…––’‹“™˜Š“™– ‰œ˜‰’—“’”–“Ž‰‡˜—Ľ‰›‘”–“š‰…’™‘†‰–“Š†™— –“™˜‰—ĽŒ–“™‹Œ˜Œ“—‰‰ŠŠ“–˜—囉›†‰…†‰˜“”–“šˆ‰ Œ‹ŒĿ•™…˜”™†‡˜–…’—”“–˜˜“‘“–‰”‰“”‰’˜Œ‰ C‰Ŀˆ‰Ŀ–…’‡‰–‰‹“’Ľ ˜˜Œ‰—…‘‰˜‘‰ĺ›‰…–‰’š‰—˜’‹’“–ˆ‰–˜“‘…‰ “™–’‰˜›“–——…Š‰–…’ˆ‘“–‰‘“ˆ‰–’ĽŒ‰…™˜“‘…˜“’ “Š‘‰˜–“’‰Ƌ—™’ˆ‰–›…ĺ…’ˆ‡“’Š–‘—“™–‹“†… ‰…ˆ‰–—Œ”’‘“ˆ‰–’‘‰˜–“——˜‰‘—Ľ‰…–‰™”‹–…ˆ’‹ “™–˜–…’—“’’‰…’ˆ‘‰˜–“’‰Ɛĺ…’ˆ›‰Œ…š‰ ‡“‘”‰˜‰ˆ˜Œ‰–‰Š™–†—Œ‘‰’˜“ŠƍƍƎƐ˜–…’—“’ ’‰Ľ—…—“—”‰’ˆ’‹…–‹‰…‘“™’˜—“Š‘“’‰ “’˜Œ‰‘‰˜–“…’ˆ’Š–…—˜–™‡˜™–‰ĺ›Œ‡Œ˜“›’—Ľ —”…–˜“Š˜Œ…˜’š‰—˜‘‰’˜ĺ›‰‘…ˆ‰‰œ‡‰”˜“’… ‰ŠŠ“–˜—’ƉƇƈƌ–‰‹…–ˆ’‹˜–…‡…’ˆ†……—˜–‰”…‡‰‘‰’˜

“’’‰ĽŒ…˜‡“‘”‰œ”–“Ž‰‡˜›…—‡…–‰Š™ ‡“’ˆ™‡˜‰ˆ˜“‘’‘—‰ˆ—–™”˜“’˜“C‰Ŀˆ‰Ŀ–…’‡‰ –‰—ˆ‰’˜—…’ˆ˜“™–—˜—Ľ’ˆ›‰…–‰‹“’‹…Ŀ“™˜˜“‘‰‰˜ ‰š‰’‘“–‰…‘†˜“™—˜…–‹‰˜—Š“–˜Œ—”–“Ž‰‡˜’˜Œ‰ —™‘‘‰–“ŠƉƇƈƍĽ‰…–‰‡“’˜’™’‹˜“™”‹–…ˆ‰“™– —˜…˜“’—Ľ—–‰‹…–ˆ—”…——‰’‹‰–’Š“–‘…˜“’囉Œ…š‰ ˜…‰’—˜‰”—˜“”–“šˆ‰’‰›ˆ‹˜…—‰–š‡‰—ĺ—™‡Œ…— ˜Œ‰…””—”“–˜……’ˆ˜Œ‰ʼn‘“’Ŋ…””ĺ›Œ‡Œ ”–“šˆ‰—†‰˜˜‰–’Š“–‘…˜“’˜“’‰”…——‰’‹‰–—Ľ Œ‰—‰”–“Ž‰‡˜—…–‰Œ‰”’‹˜“‘…‰…‘“ˆ‰–’ …’ˆ’’“š…˜š‰‡“‘”…’Ľ

To what extent do these ”–“‹–…‘‘‰—ˆ‰”‰’ˆ“’“™– —˜–“’‹Š’…’‡…”‰–Š“–‘…’‡‰ń ™–Š–‘‹–“›˜Œ‘“‘‰’˜™‘‰’…†‰ˆ™—˜“’‡–‰…—‰ “™––‰š‰’™‰†ƌĽƎǷ˜“ƀƌĺƌƌƍ‘“’’ƉƇƈƌĺˆ–š‰’ ’”…–˜‡™…–†‹–“›˜Œ’“™–—™†—ˆ…–‰—ĺ…’ˆ“™–’‰˜ ’‡“‘‰˜“˜…‰ˆƀƋƊƎ‘“’Ľœ‡™ˆ’‹’“’Ŀ–‰‡™––’‹ …’ˆ˜‰‘”“–…–Š…‡˜“–—ĺ’‰˜’‡“‘‰›…—ƀƊƇƉ‘“’ĺ —˜…†‰›˜Œ–‰—”‰‡˜˜“ƉƇƈƋĽ˜Œ˜Œ‰’‰› ƉƇƈƍĿƉƇƉƇ˜Š‡“’˜–…‡˜ĺ“™–’‰˜’‡“‘‰—‰ ˜“‘“š‰†…‡˜“…–“™’ˆƀƉƇƇ‘“’’ƉƇƈƍĽ ›“™ˆ‰‘”Œ…——‰˜Œ…˜…‘“—˜…“Š˜Œ…˜’‰˜’‡“‘‰ —–‰’š‰—˜‰ˆ’™”‹–…ˆ’‹“™–’‰˜›“–—ĽŒ——‰˜— …”…–˜’“™–’ˆ™—˜–ĺ—’‡‰“™–”…——‰’‹‰–—…–‰˜Œ‰‘…’ ones who benefit. RATP’s sound financial health allows us to invest ’”‰“”‰…’ˆ…˜˜–…‡˜˜Œ“—‰›˜Œ˜Œ‰——˜“ˆ‰š‰– ˜Œ‰˜‰‡Œ’““‹‰—…’ˆ”‰–Š“–‘…’‡‰“Š…Ɖƈ—˜Ŀ‡‰’˜™– ’‰˜›“–Ľ‰›–‰‡–™˜ƊĺƇƇƇ’‰›‰‘”“‰‰—’ C‰Ŀˆ‰Ŀ–…’‡‰’ƉƇƈƍĽ™–”“‡’Š…š“™–“Š›“–Š“–‡‰ ’˜‰‹–…˜“’…’ˆ‰•™…“””“–˜™’˜‰—‘‰…’—˜Œ…˜›‰› …—“˜…‰“’ƏƌƇ”‰“”‰“’…———˜‰ˆ‡“’˜–…‡˜—Ľ

WE WANT TO BE A DRIVING FORCE BEHIND SMART, SUSTAINABLE CITIES ƚ

“The new 2016-2020 contract signed with Stif will put more of our —˜…Ț“’˜Œ‰‹–“™’ˆ within the network, delivering enhanced safety and service quality.”

INTERVIEW WITH ÉLISABETH BORNE, CHAIRWOMAN AND CEO OF RATP

“™–—™†—ˆ…–‰—…–‰‘…’‹ ‹““ˆ”–“‹–‰——Ľ Œ—˜Œ…˜‘”“–˜…’˜ń —‘…’˜…’’‹˜—‘“‘‰’˜™‘’–…’‡‰…’ˆ ’˜‰–’…˜“’…‘…–‰˜—Ľ™†—ˆ…–‰—’“›…‡‡“™’˜Š“– “š‰–ƉƇǷ“Š“™––‰š‰’™‰ĺ‘”–“š’‹˜Œ‰ –“™”ň— Š’…’‡…”‰–Š“–‘…’‡‰Ľ ™—˜…—‘”“–˜…’˜ĺ˜Œ“™‹Œĺ ˜Œ‰–ˆ‰š‰“”‘‰’˜‰’Œ…’‡‰—“™–‰œ”‰–˜—‰ĺŒ‰”’‹™— ˜“‘”–“š‰“™–—‰–š‡‰’…–‰‹“’—’›Œ‡Œ›‰ operate and particularly in Île-de-France. In France, ‰š–‰’‰›‰ˆ…“Š˜—‘…Ž“–‡“’˜–…‡˜—’ƉƇƈƌ and won new ones in Valenciennes, Laon and Épernay. ™˜—ˆ‰–…’‡‰ĺ‰š†–“™‹Œ˜’˜“—‰–š‡‰˜Œ‰ ‰œ˜‰’—“’˜“˜Œ‰‹‰–—‘‰˜–“…’ˆ—”–‰”…–’‹˜Œ‰†™— ’‰˜›“–’…ˆŒĽŠ˜‰–…—™‡‡‰——Š™‘“š‰’˜“ ™—‡…’ĺ˜…—…†“™˜˜“†‰‡“‘‰…‘…Ž“–‡“™’˜–Š“– RATP Dev. The expertise offered by the Group via its “˜Œ‰–—™†—ˆ…–‰—śœœĺĺ–“‘“‘³˜–“ĺ “‹—Ŀ–…’—”“–˜—…’ˆ‰‡˜³ś›…—…—“’ˆ‰‘…’ˆ…—˜ ‰…–Ľ—˜–…ĺ“™–Ž“’˜š‰’˜™–‰›˜Œĺ—‰œ”…’ˆ’‹ rapidly in France – where it is heavily involved in the –…’ˆ…–—”–“Ž‰‡˜ś…’ˆ…†–“…ˆĽ–…‹‡…ĺŠš‰—˜–… ‰‘”“‰‰—ˆ‰ˆ’…˜‰––†‰…‡‡ˆ‰’˜’ƉƇƈƌĺ…‘…Ž“– —“™–‡‰“Š‹–‰Š˜“˜Œ‰Š…‘‰—‡“’‡‰–’‰ˆ†™˜…—“˜Œ‰ ‡“‘”…’Ľ

The Board of Directors has …ˆ“”˜‰ˆ“™–—˜–…˜‰‹Š“– the Group’s future. What will ‡Œ…’‹‰ń ‰‘™—˜““˜“˜Œ‰Š™˜™–‰˜“”–‰”…–‰Š“–—“‘‰‡–™‡… ˆ‰š‰“”‘‰’˜—ļŠ“–‰œ…‘”‰ĺ‡“‘”‰˜˜“’›†‰ introduced at a faster pace in Île-de-France, and the –…’ˆ…–—’‰˜›“–—†‰’‹‡–‰…˜‰ˆĽŒ…š‰—‰˜˜Œ–‰‰ ”–“–˜‰—ļ…‘’‹Š“–‰œ‡‰‰’‡‰’”…——‰’‹‰–—‰–š‡‰ĺ ”–“‘“˜’‹’’“š…˜“’’……–‰…—ĺ…’ˆ”™˜˜’‹˜Œ‰ –“™”Š“–›…–ˆ…—…‰—™””“–˜‰–“Š—™—˜…’…†‰‡˜‰—Ľ ‰›…””˜Œ“—‰”–“–˜‰—Š–“‘ƉƇƈƍ˜Œ–“™‹Œ …–“™’ˆƈƇ‹…‘‰Ŀ‡Œ…’‹’‹”–“Ž‰‡˜—’š“š’‹‡“’‡–‰˜‰ action.

–‰‰‘”“‰‰—–‰…ˆ Š“–˜Œ“—‰‡Œ…‰’‹‰—ń ’”™–—™’‹˜Œ‰—‰”–“Ž‰‡˜—囉›—˜‰’…’ˆ˜…˜““™– ”…——‰’‹‰–—ĺ˜–…’—”“–˜…™˜Œ“–˜‰—吓‡…“ŠŠ‡…—…’ˆĺ “Š‡“™–—‰ĺ‰‘”“‰‰—Ľ’ƉƇƈƍĺ›…’˜… –“™” ‰‘”“‰‰—˜“Œ…š‰…—…“’˜Œ‰†‹‡Œ…‰’‹‰—…Œ‰…ˆ “Š™—ĽŒ‰–”–“”“—…—›†‰™—‰ˆ†“™–—˜–…˜‰‹ ‹–“™”—˜“ˆ‰˜‰–‘’‰“™–’‰›ˆ–‰‡˜“’…—”…–˜“Š“™– ʼn³Š—ƉƇƉƌŊ”–“‡‰——ĽŒ…š‰—”‰’˜…“˜“Š˜‘‰“’˜Œ‰ ‹–“™’ˆ—’‡‰…––š‰ˆ…˜ĽŒ‰–‰š‰–Œ…š‰†‰‰’ĺ Œ…š‰‘‰˜Œ‹Œ”–“Š‰——“’…—˜…ŠŠ›Œ“…–‰”–“™ˆ˜“ †‰“’‹˜“˜Œ—‹–‰…˜”™†‡Ŀ—‰–š‡‰‡“‘”…’Ľ˜—† ›“–’‹˜“‹‰˜Œ‰–˜Œ…˜›‰›†™ˆ˜“‘“––“›ň—Ľ …’…‹‰‘‰’˜Ŀ‰‘”“‰‰ˆ…“‹™‰—…—“‡–™‡…˜“˜Œ‰ –“™”ň—”“‡Ľ’ƉƇƈƌĺ˜Œ‰Œ‹Œ•™…˜“Š˜Œ…˜ ˆ…“‹™‰‰’…†‰ˆ™—˜“Š“–‘…’™‘†‰–“Š…‹–‰‰‘‰’˜— ›˜Œ—˜…ŠŠ–‰”–‰—‰’˜…˜š‰†“ˆ‰—ĺ’‡™ˆ’‹“’‰ –‰‹…–ˆ’‹”–“Š‰——“’…‰•™…˜†‰˜›‰‰’‘‰’…’ˆ ›“‘‰’…’ˆ…’“˜Œ‰––‰‹…–ˆ’‹˜Œ‰‰‘”“‘‰’˜“Š people with disabilities.

RATP has adopted a new †–…’ˆ—‹’…˜™–‰Ľ Œ…˜ˆ“‰—˜‘‰…’ń ™–’‰›†–…’ˆ—‹’…˜™–‰ʼn‰‘…’ˆ‰žĿ’“™—…š‰Ŋ ”“—˜“’—…—…‹“†…‰œ”‰–˜’—™—˜…’…†‰˜–…š‰ …’ˆ—‘…–˜‡˜‰—劓–˜Œ‰†‰’‰Š˜“Š”…——‰’‹‰–—Ľ ˜—…”–“‘—‰˜Œ…˜›‰‘™—˜…‰‰”Ľ˜‰‘†“ˆ‰— ˜Œ‰š…™‰—“Š—“ˆ…–˜…’ˆ›“–’‹’˜Œ‰”™†‡ ’˜‰–‰—˜ĺ›Œ‡Œ…–‰—“ˆ‰…–˜“Ľ˜‰‘”Œ…——‰— “™–‡“‘‘˜‘‰’˜˜“…‡Œ‰š’‹ˆš‰–—‰ĺ—™—˜…’…†‰…’ˆ ‡š—‰ˆ‡˜‰—Ľ™––‰…Ŀ‰—˜…˜‰–‰ˆ‰š‰“”‘‰’˜—˜–…˜‰‹ —…‹““ˆ‰œ…‘”‰Ľ“ˆ‰–’—…˜“’›“–“’“™–‘‰˜–“ ›“–—Œ“”—…’ˆ†™—‡‰’˜–‰—ĺ—™‡Œ…—˜Œ‰…‹’Ŀ–³’³‰— †™—‡‰’˜–‰ĺ›Œ‡Œ‡…‘‰’˜“—‰–š‡‰’ƉƇƈƌ劓–‘—”…–˜ “Š”–“‹–…‘‘‰˜Œ…˜’‡™ˆ‰——“‡…Œ“™—’‹ĺ”™†‡ …‘‰’˜‰—…’ˆ“ŠŠ‡‰—吉…ˆ’‹˜“…ˆš‰–—‰‘œ“Š™—‰—

A record

€8.5 billion will be invested by 2020.

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…’ˆ‡“‘‘™’˜‰—Ľ—›‰…—†‰’‹…‰—™””“–˜‰–“Š ‘“†˜ĺ—…‘…Ž“–‡“’˜–†™˜“–˜“‡˜Š‰…’ˆ —Œ‰”’‹˜“‡–‰…˜‰Š–‰—Œˆ’…‘—‘’‡˜ˆ—˜–‡˜—Ľ

—“‘‰“Š˜Œ“—‰š‰Œ‡‰—’ƉƇƈƍ…’ˆƉƇƈƎ…—”…–˜“Š“™– ™—ƉƇƉƌ”–“‹–…‘‘‰Ľ˜Œ˜Šň——™””“–˜ĺ›‰…‘ to ensure that all of our Île-de-France fleet consists “Š‡‰…’†™—‰—śƏƇǷ‰‰‡˜–‡…’ˆƉƇǷ–™’’’‹“’ †“ ś…’ˆ…–‰†…—‰ˆ’‘“ˆ‰–’—‰ˆ†™—‡‰’˜–‰—Ľ ’…˜‰ƉƇƈƍĺ“™–Š–—˜…Ŀ‰‰‡˜–‡†™—–“™˜‰›†‰’ operation. By 2025, Paris will be one of the first cities ’˜Œ‰›“–ˆ˜“Œ…š‰‡“‘”‰˜‰ˆ…’‰’‰–‹˜–…’—˜“’ “Š˜Œ—’ˆĽ

As part of its sustainable cities approach, RATP has —‰˜…‘†˜“™—˜…–‹‰˜—–‰‹…–ˆ’‹ ‰’‰–‹˜–…’—˜“’ĽŒ…˜— To what extent have the ˜Œ‰‡™––‰’˜”“—˜“’ń ›…—…’“ŠŠ‡…”…–˜’‰–“Š˜Œ‰Ɖƈ‹“†… events that have caused such ‡‘…˜‰‡“’Š‰–‰’‡‰Œ‰ˆ’…–—’…˜‰ƉƇƈƌĺ…’ˆ›‰ ‹–‰Š’–…’‡‰…’ˆ™–“”‰ laid on hybrid buses to carry several tens of thousands of participants to the event’s various locations. As part —’‡‰ …’™…–ƉƇƈƌ‡Œ…’‹‰ˆ “ŠƉƈ囉”–‰—‰’˜‰ˆƈƊ‰’š–“’‘‰’˜…ĿŠ–‰’ˆ ň—ˆ…Ŀ˜“Ŀˆ……‡˜š˜‰—ń †™—”–“˜“˜”‰—‘…ˆ‰†‡“‘”…’‰—Š–“‘…–“™’ˆ˜Œ‰ ›“–ˆĺ’‡™ˆ’‹—‰š‰–…›“–ˆ‰œ‡™—š‰—Ľ‰›˜‰—˜

“Our new brand signature ‘Demandez-nous la ville’ –‰ȣ‰‡˜—“™–‡“‰‡˜š‰ ambition to play an integral role in developing smart cities and sustainable mobility for our passengers.”

‘™—˜—˜…–˜†Œ…’‹˜Œ‰‰œ‰‘”…–‰ŠŠ“–˜—…’ˆ ”–“Š‰——“’…—‘—Œ“›’†—˜…ŠŠĺ›Œ“‰’—™–‰ˆĺ in difficult conditions, that we continued to provide “™–”™†‡—‰–š‡‰Š“–˜Œ‰†‰’‰Š˜“Š“™–”…——‰’‹‰–—Ľ “‹‰˜Œ‰–›˜Œ˜Œ‰”™†‡…™˜Œ“–˜‰—囉˜““‘‰…—™–‰— ˜“’‡–‰…—‰˜Œ‰—…Š‰˜“Š“™–”…——‰’‹‰–—…’ˆ—˜…ŠŠĽ The new contract with Stif includes the creation “ŠƉƇƇŽ“†—’“–ˆ‰–˜“‘…‰“™–’‰˜›“–—…Š‰–ĺ ’‡™ˆ’‹ƈƇƇ’‰˜›“–”–“˜‰‡˜“’…’ˆ—‰‡™–˜“ŠŠ‡‰–—Ľ Œ“—‰“ŠŠ‡‰–—›Œ…š‰’‰›–‰—”“’—†˜‰—Ľ™– ”…——‰’‹‰–—‡…’‡“™’˜“’™—˜“‘…’˜…’˜Œ‰Œ‹Œ‰—˜ ‰š‰“Šš‹…’‡‰Ľ ‰‘™—˜…—“’‡–‰…—‰“™–‰ŠŠ“–˜—˜“Š“—˜‰–—“‡… ‡“Œ‰—“’…’ˆ˜Œ‰”–’‡”‰“Š›“–’‹˜“‹‰˜Œ‰–冓˜Œ “’“™–’‰˜›“–—…’ˆ›˜Œ’“™–‡“‘”…’Ľ›“‰…–— …Š˜‰–“™–ʼn ™ˆ‰˜“—‰‡™…–—‘…’ˆ’‰™˜–…˜Ŋ›…— distributed within RATP, I decided in 2015 to set up an ethics unit, which will ensure that RATP sets …’‰œ…‘”‰’˜Œ—…–‰…Ľ

RATP is an official partner “Š…–—ň†ˆ˜“Œ“—˜˜Œ‰ƉƇƉƋ ‘”‡ …‘‰—ĽŒˆˆ“™ ˆ‰‡ˆ‰˜“˜…‰”…–˜ń Œ‰‘”‡…’ˆ…–…‘”‡ …‘‰—…–‰”“”™…–‹“†… events that unite the world. They represent values that —Œ…–‰—ļ–‰—”‰‡˜ĺ˜‰…‘—”–˜…’ˆ —‰ŠĿ‘”–“š‰‘‰’˜Ľ“…‘”–“™ˆ˜Œ…˜‡…’™—‰˜— ™’•™‰‰œ”‰–˜—‰’—™—˜…’…†‰˜–…š‰˜“—™””“–˜˜Œ‰ Paris bid.

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2

RATP’S NEW TRAJECTORY

PROMOTING INNOVATION IN ALL AREAS

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The Group is driven by its culture of ’’“š…˜“’…’ˆ›“–—Œ…–ˆ˜“ˆ‰š‰“” ——˜‰‘—…’ˆ“–‹…’—…˜“’—˜“–‰‘…’ …˜˜Œ‰‰…ˆ’‹‰ˆ‹‰“Š…‘“ˆ‰—“Š ˜–…’—”“–˜ĺ’‡™ˆ’‹˜–…‘—写—‰—呉˜–“ …’ˆĽ™–…‘†˜“’—˜“†‰‡“‘‰ …‰…ˆ’‹”…‰–’—‘…–˜‘“†˜ĺ “Ț‰–’‹”…——‰’‹‰–—…’’‡–‰…—’‹†–“…ˆ …’ˆ’’“š…˜š‰–…’‹‰“Š—‰–š‡‰—…’ˆ “Ț‰–’‹˜Œ‰‘ˆ““–Ŀ˜“Ŀˆ““–˜–…š‰ —“™˜“’—Ľ’”™–—™’‹˜Œ…˜…‘†˜“’囉 —Œ“›…‹˜ĺ“”‰’’‰——…’ˆ’š‰’˜š‰’‰——Ľ ‰˜…‰…ˆš…’˜…‹‰“Š’’“š…˜“’…‡–“—— the Group’s various business lines. We develop collaborations with partners …’ˆ‰’˜˜‰—“Š…—ž‰—…’ˆŠ–“‘ ˆȚ‰–‰’˜†…‡‹–“™’ˆ—ĺ—‰‰‡˜‰ˆŠ“–˜Œ‰– …†˜˜“’’“š…˜‰Ľ™—˜“‘‰–—…–‰…›…— …˜˜Œ‰Œ‰…–˜“Š“™–•™‰—˜Š“–’’“š…˜“’Ľ

1 PRIORITIES

AIMING FOR EXCELLENCE IN PASSENGER SERVICE

…——‰’‹‰–—…–‰˜Œ‰‹–“™”ň—‡‰’˜–… ‡“’‡‰–’Ľ—˜‰’’‹˜““™–”…——‰’‹‰–— —…”–“–˜Ľ‰›“–Œ…–ˆ˜“…‡Œ‰š‰ technical and operational excellence, ’‡™ˆ’‹˜‹Œ˜‡“’˜–““š‰–—…Š‰˜——™‰— …’ˆ–——–‰…˜’‹˜“˜—†™—’‰——Ľ‰ —‰‰˜““Ț‰–”…——‰’‹‰–—…Œ‹Œ‰š‰“Š —‰–š‡‰’……–‰…—ļ˜–…’—”“–˜ĺ”…——‰’‹‰– ’Š“–‘…˜“’ĺ…‘†‰’‡‰ĺ”‰–—“’…—‰–š‡‰ …’ˆ‡“‘‘‰–‡…–‰…˜“’—Ľ‰…ˆ…”˜“™– processes and use our expertise as part “Š…‡“’˜’™“™—‘”–“š‰‘‰’˜…””–“…‡ŒĽ —˜–š’‹Š“–‰œ‡‰‰’‡‰ĺ›‰‘”–“š‰“™– ‰‡“’“‘‡…’ˆ—“‡…”‰–Š“–‘…’‡‰Ľ

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Ɲ People Investing in people is the primary source of our excellence. Dedication to the general interest RATP is a public sector service company that is socially responsible and committed to its communities.

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Respect Respect is an essential part of our role in order to manage the diversity of both our employees and our passengers.

RATP GROUP: A KEY SUPPORTER OF SUSTAINABLE CITIES

Professional approach to customer service ‰™—‰“™–ȝ–—˜Ŀ‡…——‰œ”‰–˜—‰…’ˆ know-how to maximise the satisfaction of all our customers. A taste for challenges We take on the day-to-day and future challenges in the public transport industry with passion and an innovative, competitive spirit.

Œ‰‹–“™”‘…’˜…’—‡“—‰–‰…˜“’— with local participants in urban policy. ‰…–‰ȝ–‘‡“‘‘˜˜‰ˆ˜“—™—˜…’…†‰ ˆ‰š‰“”‘‰’˜…’ˆ—™—˜…’…†‰˜–…š‰Ľ ‰‰œ”“–‰’‰›—“™˜“’—˜“—…š‰‰’‰–‹ …’ˆ‡“‘†…˜‡‘…˜‰‡Œ…’‹‰Ľ‰ˆ‰š‰“” constructive interaction with all —˜…‰Œ“ˆ‰–—内—‰ˆ“’–‰—”‰‡˜…’ˆ ˜–…’—”…–‰’‡Ľ™–‰œ‰‘”…– ‰’š–“’‘‰’˜…‡“‘‘˜‘‰’˜—‰˜—™—…”…–˜Ľ

Openness ™–‰Ȟ‡‰’‡—ˆ–š‰’†“™–…†˜ to listen to our customers and our stakeholders.

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ƘƗ  PROJECTS

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Asserting our position as an international group meeting the highest global standards Œ‰ˆš‰–—‰–…’‹‰“Š experience and expertise ›˜Œ’˜Œ‰‹–“™” —…’…ˆš…’˜…‹‰›‰’‰‰ˆ to develop and on which ›‰‘™—˜‡…”˜…—‰Ľ Œ‰ˆ‰š‰“”‘‰’˜“™˜—ˆ‰ Île-de-France enables us ˜“™—‰“™–——’“˜Œ‰– ‡˜‰—冖“…ˆ‰’’‹“™– ‰œ”‰–‰’‡‰…’ˆ‡–‰…˜’‹ value for the Group. ‰’‰‰ˆ˜“˜…‰…‘“–‰ ‡“…†“–…˜š‰ĺȣ™ˆ …””–“…‡Œś’š“š’‹ Š‰‰ˆ†…‡ĺ’“›‰ˆ‹‰ “Š‰œ—˜’‹’˜…˜š‰—ĺ ’Š“–‘…˜“’…’ˆˆ…˜…ĺ —˜…Ț‰œ‡Œ…’‹‰—厓’˜ …’…——›“–…’ˆ…—Œ…–‰ˆ ‡™˜™–‰ś˜“†‰’‰ȝ˜˜Œ‰ Group as a whole. At the —…‘‰˜‘‰ĺ…˜Œ“™‹Œ Œ…—‘”–“š‰ˆ˜— ”‰–Š“–‘…’‡‰ĺ›‰’‰‰ˆ to bolster our business ‘“ˆ‰˜“—…Š‰‹™…–ˆ“™– ˆ‰š‰“”‘‰’˜…’ˆ’‡–‰…—‰ ‡–“——Ŀˆ—‡”’‰—’‰–‹‰— in essential processes, ›Œ‡Œ‘™—˜™’ˆ‰–‹“ ‡“’˜’™“™—‘”–“š‰‘‰’˜Ľ

02

03

Bolstering Improving the Group’s safety engineering and security culture performance for ˜Œ‰†‰’‰ȝ˜“Š ň—“’‹Ŀ˜‰–‘ ˆ‰š‰“”‘‰’˜…’ˆ—™‡‡‰—— internal and external clients depend not only on our …†˜˜“‘”–“š‰ ‡“’˜’™“™—˜Œ‰•™…˜ of our service, but above all to have full control over safety issues and the Š™’ˆ…‘‰’˜…–™‰—˜Œ…˜ ‹“š‰–’“™–…‡˜š˜‰—Ľ™– ‹‰’‰–…—…Š‰˜…’ˆ —‰‡™–˜”“‡Š“–‘—”…–˜ “Š“™–‡“‘‘˜‘‰’˜…’ˆ ‘™—˜–‰‘…’…‰Š“‡™—ĺ in accordance with the –“™”ň—“†‹…˜“’—…’ˆ responsibilities as a ”™†‡Ŀ—‰‡˜“–‡“‘”…’Ľ This is especially ‘”“–˜…’˜…˜…˜‘‰›Œ‰’ ›‰…–‰’š‰—˜’‹–‰‡“–ˆ …‘“™’˜—’‘“ˆ‰–’—…˜“’ and technical ˆ‰š‰“”‘‰’˜—ĺ›Œ‰’ security issues are ”…–˜‡™…–‘”“–˜…’˜…’ˆ when the Group’s ˆ‰š‰“”‘‰’˜’‰‰ˆ— ˜“†‰…‡‡“‘”…’‰ˆ †…””–“”–…˜‰–— ‘…’…‹‰‘‰’˜Ľ

ň—’˜‰‹–…˜‰ˆ ‰’‹’‰‰–’‹‘“ˆ‰Œ…— ”–“š‰’‰Ț‰‡˜š‰ĺ…“›’‹ ™—˜“‘”‰‘‰’˜‘…Ž“– ”–“‹–…‘‘‰—›Œ‰ ’‰˜›“–—–‰‘…’Š™ operational, such as …™˜“‘…˜’‹‘‰˜–“’‰ƈ …’ˆ†–’‹’‹ƍƇ‘ “Š˜–…‘’‰—’˜“—‰–š‡‰ in three years.

“›‰š‰–ĺ‹š‰’ļ Ţ˜Œ‰’‡–‰…—’‹ˆ‰‘…’ˆ— “Š˜Š…’ˆ“™–Š™’ˆ’‹ providers; • the exceptional level “Š’š‰—˜‘‰’˜˜Œ…˜›‰…–‰ †‰’‹…“›‰ˆ˜“ ™’ˆ‰–˜…‰…˜…˜‘‰›Œ‰’ ”™†‡‘“’‰—’—Œ“–˜ supply; • the arrival of Grand Paris lines and the construction “Š˜–…‘’‰—Ɛ…’ˆƈƇ…’ˆ ‘‰˜–“’‰ƈƌ†“˜Œ‰– entities, ‘™—˜‡“’˜’™‰˜“ ‘”–“š‰˜—’š‰—˜‘‰’˜ —˜–…˜‰‹…’ˆ˜— ‰’‹’‰‰–’‹”‰–Š“–‘…’‡‰ ˜“‘‰‰˜˜Œ‰‰œ”‰‡˜…˜“’— of its internal and external ‡‰’˜—‘“–‰‰Ț‰‡˜š‰ĺ ’˜‰–‘—“Š‘…’…‹’‹–—ĺ ‰…ˆ˜‘‰—…’ˆ‡“—˜Ľ

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Starting the general mobilisation of the company for the RER ‰’‰‰ˆ˜“‘“ˆ‰–’—‰ ˜Œ‰…’ˆ—™†—˜…’˜… ’‡–‰…—‰”…——‰’‹‰– —…˜—Š…‡˜“’’˜‰–‘— “Š’Š“–‘…˜“’ĺ’‡ˆ‰’˜ ‘…’…‹‰‘‰’˜ĺ‡‰…’’‰——ĺ ‡“‘Š“–˜…’ˆ”™†‡…–‰…—Ľ ’‰—…’ˆ…–‰ ˜Œ‰†…‡†“’‰“Š˜Œ‰ Île-de-France public ˜–…’—”“–˜——˜‰‘…’ˆ ‡…––Œ™‹‰’™‘†‰–— of people. “…‡Œ‰š‰˜Œ…˜ĺ›‰‘™—˜ ‡…––“™˜‘…Ž“– ‘“ˆ‰–’—…˜“’›“–ĺ adjust our processes, ‘”‰‘‰’˜…’…‘†˜“™— ’š‰—˜‘‰’˜”–“‹–…‘‘‰ …’ˆ‘…‰™—‰“Š“™–†‰—˜ ——Ľ

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Developing our ability to innovate more quickly RATP has always had a culture of innovation. “›ĺŒ“›‰š‰–ĺ…˜…˜‘‰ ›Œ‰’˜‰‡Œ’““‹…’ˆ˜Œ‰ ways people travel are ‡Œ…’‹’‹’‡–‰…—’‹ •™‡ĺ›‰‘™—˜ co-ordinate an active, Group-wide innovation —˜–…˜‰‹ś‡“š‰–’‹ technical, service-related …’ˆˆ‹˜…’’“š…˜“’ ś—“˜Œ…˜›‰‡…’–‰‘…’ …˜˜Œ‰‡™˜˜’‹‰ˆ‹‰’ “–ˆ‰–˜“‘‰‰˜“™–™—‰–—ň ‰œ”‰‡˜…˜“’—…’ˆ‡“‘”‰˜‰ ‰Ț‰‡˜š‰Ľ

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Increasing RATP’s economic, social and Œ‰ˆ‹˜…–‰š“™˜“’˜Œ…˜ environmental contribution as part is currently underway of a smart cities —–…ˆ‡…‡Œ…’‹’‹“™– relationship with approach Ț‰–’‹ new personalised and digital services

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Modernising our road network in order to face the competition

™–›“–˜“”–‰”…–‰Š“– Š™˜™–‰‡“‘”‰˜˜“’—š˜…Ľ ‰›—‰‰‡“‘”‰˜˜“’ ”…——‰’‹‰–—’˜‰–‘—“Š on the new Grand Paris ˜Œ‰–…‡‡‰——˜“’Š“–‘…˜“’ Œ‰‹–“™”—’“˜ lines and our established 06 07 just an urban public …’ˆ˜Œ‰‰‘‰–‹‰’‡‰“Š †™—’‰˜›“–›†‰ transport operator. new personalised services. ‰Œ…š‰™’•™‰‰œ”‰–˜—‰ “”‰’‰ˆ™”˜“‡“‘”‰˜˜“’ Remaining Making —…–‰…ˆ‰…ˆ’‹ ’ƉƇƉƋĽ ’‘…’…‹’‹’˜‰‹–…˜‰ˆ ˜Œ‰›…›˜Œ…–…’‹‰ a highly innovative metro operations “ˆ‰–’—’‹“™––“…ˆ “Šˆ‹˜…—‰–š‡‰—˜Œ…˜…–‰ ˜–…’—”“–˜——˜‰‘— ’‰˜›“–—‡–™‡…’ employer and a growth driver ›ˆ‰™—‰ˆ†”…——‰’‹‰–— ’‹“†…‡˜‰—Ľ‰›…’˜ ‘”–“š’‹˜—•™…˜…’ˆ continuing to put for the Group in ˜“Œ‰”ˆ‰š‰“”—‘…–˜ in Île-de-France, and our ‰’š–“’‘‰’˜…Š““˜”–’˜ĺ people at the heart Île-de-France and ‘“†‰…””—™—‰ˆ†“’‰ ‡˜‰—…’ˆ†‰–‰‡“‹’—‰ˆ…— and will help us to achieve of our development worldwide in every two Île-de-France …‰”…–˜‡”…’˜’˜Œ‰‘ĺ ˜Œ‰Œ‹Œ‰—˜‰š‰“Š as shown by our new residents. expertise. Œ‰‹–“™”Œ…— –“›’‹™—‰“Š‘‰˜–“

“›‰š‰–ĺ’…‡“‘”‰˜˜š‰ †–…’ˆ—‹’…˜™–‰ —˜–“’‹›“–Š“–‡‰Ŀ–‰…˜‰ˆ ——˜‰‘—–‰”–‰—‰’˜—…’ ʼn‰‘…’ˆ‰žĿ’“™—…š‰ŊĽ values and principles, opportunity for the Group, ‰’š–“’‘‰’˜’›Œ‡Œ ‰‘™—˜‡“’˜’™‰˜“ ˆ‹˜…˜‰‡Œ’““‹— partly related to the ’˜‰–‘—“ŠŠ™˜™–‰ ‡…™—’‹–…”ˆ‡Œ…’‹‰ĺ›‰ cultivate our social role ”…–‰’˜‡“‘”…’ň——˜…˜™— invitations to tender as ‘™—˜›“–Œ…–ˆ˜“—”‰‰ˆ …’ˆ“™–’š“š‰‘‰’˜ …—…’”‡ť”™†‡Ŀ—‰‡˜“– part of the Grand Paris in city life, particularly up our adoption of that ’ˆ™—˜–……’ˆ‡“‘‘‰–‡… project and international †˜…’‹…ˆš…’˜…‹‰“Š ˜‰‡Œ’““‹ĺ…’ˆ‘“–‰ entity). invitations to tender our special position in ‹‰’‰–…˜…‰…ˆš…’˜…‹‰ We will continue to pay in which RATP Dev is Île-de-France. of all new opportunities close attention to ”…’’’‹˜“†ˆĽ To support our sustainable Œ™‘…’–‰—“™–‡‰ ‰‘™—˜‹…’–‰‡“‹’˜“’ ˜“‘”–“š‰˜Œ‰‡™—˜“‘‰– ˜–…š‰“Ț‰–’‹ĺ›‰‘™—˜ ‰œ”‰–‰’‡‰…’ˆ“™––…’‹‰ ‘…’…‹‰‘‰’˜ for our operational also step up our of services, based on ”–“‡‰——‰—ś’‡™ˆ’‹—— excellence and our ‰’š–“’‘‰’˜…‰Ț“–˜— ”…——‰’‹‰–—ň’‰› …’ˆ‡…–‰‰–‘…’…‹‰‘‰’˜ ‡™˜˜’‹Ŀ‰ˆ‹‰ …’ˆ˜™–’˜Œ‰‘’˜“ ś…—›‰…—‘”–“š’‹ …‡Œ‰š‰‘‰’˜—ĺ”…–˜‡™…– …—”–…˜“’—Ľ‹˜… …ˆ—˜’‹™—Œ’‹Š‰…˜™–‰Ľ ˜‰‡Œ’““‹—…—“…›… ‰‘”“‰–Ŀ›“–Š“–‡‰ ’…™˜“‘…˜‡‘‰˜–“ “Š‘”–“š’‹“™–’˜‰–’… –‰…˜“’—…’ˆ•™…˜ ——˜‰‘—ĽŒ‰…–—‘‰˜–“ processes. “ŠŠ‰…˜›“–ĺ…’ˆ ‘™—˜–‰‘…’“™–—Œ“” ‘“˜š…˜’‹“™–—˜…Ț˜“ ›’ˆ“›ĺ’‡™ˆ’‹† ˆ‰…›˜Œ’‡–‰…—’‹ ‡“‘”…–—“’›˜Œ˜Œ‰’‰› ‡“‘”‰˜˜“’Ľ –…’ˆ…–—‘‰˜–“’‰—ĺ †™˜—“‘™—˜“™–”–“Ž‰‡˜— outside France.

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BOARD OF DIRECTORS

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  ļ    ĺĺ ĺ Ľ    ĺ      Ľ    ň Ľ

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GOVERNMENT REPRESENTATIVES 01 Marie-Anne Bacot, ‘‰‘†‰–“Š˜Œ‰ ‰’‰–…“™’‡ Š“–˜Œ‰‰’š–“’‘‰’˜ …’ˆ—™—˜…’…†‰ˆ‰š‰“”‘‰’˜ 02 Élisabeth Borne, Œ…–›“‘…’…’ˆ Œ‰Šœ‰‡™˜š‰Ȟ‡‰–“Š 03 Jean-François Carenco, –‰Š‰‡˜“Š˜Œ‰C‰Ŀˆ‰Ŀ–…’‡‰–‰‹“’ and prefect of Paris 04 Denis Charissoux, Deputy Director “Š˜Œ‰™ˆ‹‰˜ˆ‰”…–˜‘‰’˜ 05 Gilles Leblanc, –‰‹“’……’ˆ’˜‰–ˆ‰”…–˜‘‰’˜… –‰‡˜“–ĺC‰Ŀˆ‰Ŀ–…’‡‰”™†‡›“–— …’ˆ”…’’’‹ 06 Solenne Lepage, ˜–…’—”“–˜’š‰—˜‘‰’˜–‰‡˜“– …˜‹‰’‡‰ˆ‰—…–˜‡”…˜“’— de l’État 07 Roland Peylet, ‘‰‘†‰–“Š˜Œ‰“’—‰ˆň1˜…˜ 08 Augustin de Romanet, Œ…–‘…’…’ˆŒ‰Šœ‰‡™˜š‰ Ȟ‡‰–“Š³–“”“–˜—ˆ‰…–— 09 Catherine Sueur, French Treasury auditor

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MEMBERS WITH SPECIFIC EXPERTISE IN THE TRANSPORT FIELD 10 Xavier Girre, Œ‰Š’…’‡…Ȟ‡‰–“Š 11 Patrice Raulin, Š“–‘‰–Œ…–‘…’“Š“‡³˜³ “’Ŀ™–’‰––“š…–‰ť–…˜™’’‰Ŧ

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BUSINESS EXECUTIVES ƸƉ Michèle Bellon, Š“–‘‰–Œ…–›“‘…’“Š 13 Chiara Corazza, ‰‰‹…˜‰‹‰’‰–… of Paris Île-de-France ‰‡“’“‘‡‡…”˜… Sophie Mahieux(1), Œ‰Šœ‰‡™˜š‰Ȟ‡‰–“Š–³ˆ˜ ‘™’‡”…ˆ‰…–— REPRESENTATIVES OF PUBLIC TRANSPORT USERS

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14 Michel Babut, ť…˜“’…Š‰ˆ‰–…˜“’ of transport users) 15 Stéphane Bernardelli, ’…Šť…˜“’…™’“’“Š’“’Ŀ”–“ȝ˜ Š…‘Ŧ“–‹…’—…˜“’—

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LOCAL AUTHORITY REPRESENTATIVES FROM AREAS DIRECTLY AFFECTED BY THE COMPANY’S ACTIVITIES 16 Gilles Carrez, Š“–…Ŀˆ‰Ŀ…–’‰ĺ ‘…“–“Š‰‰––‰™œĿ—™–Ŀ…–’‰ 17 Annick Lepetit, …’ˆ‡“™’‡“–Š“–…–— EMPLOYEE REPRESENTATIVES 02 05 04

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18 Laurence De Wilde-Ghikh, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜…˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†’—… 19 Abdel Halim Lalouani, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜…˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ† 20 Didier Le Pahun, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜…˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†’—… 21 Claire Jeunet-Mancy, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜…˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†Ŀ  22 Karen Marquez, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜…˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ† 23 Fabrizio Piras, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜…˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†  24 Gilles Saveret, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜…˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†  25 Michel Rizzi, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜…˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†  26 Gilles Roué, ‰‰‡˜‰ˆ‰‘”“‰‰–‰”–‰—‰’˜…˜š‰ Š–“‘˜Œ‰—˜—™””“–˜‰ˆ†  OTHER BOARD MEMBERS

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27 François Poupard, “š‰–’‘‰’˜‡“‘‘——“’‰–ĺ Director General of infrastructure, ˜–…’—”“–˜…’ˆ‘…–˜‘‰…Ț…–—…˜˜Œ‰ ’—˜–“Š˜Œ‰’š–“’‘‰’˜ĺ’‰–‹ …’ˆ…–˜‘‰Ț…–— 28 Noël de Saint-Pulgent,

‰…ˆ“Š˜Œ‰‰‡“’“‘‡…’ˆȝ’…’‡… control board for transport BOARD SECRETARY 29 Jérôme Harnois BOARD ATTENDEES 30 Jean-Marc Cador, ‰‡–‰˜…–“Š˜Œ‰›“–—‡“™’‡ Members of the Executive Committee

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ťƈŦ“”Œ‰…Œ‰™œĺ›Œ“—‰˜‰–‘“Š“Ȟ‡‰ …—“Š–³ˆ˜‘™’‡”…ˆ‰…–—‰œ”–‰ˆ “’ƈƏ‰†–™…–ƉƇƈƍĺ–‰—‹’‰ˆŠ–“‘Œ‰– ”“—˜“’…—ˆ–‰‡˜“–“Š“’˜Œ‰—…‘‰ date.

EXECUTIVE COMMITTEE  1 ĺ   ĺ    ĺ      ŀŀ Ľ 01

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01 Élisabeth Borne Œ…–›“‘…’…’ˆ Œ‰Šœ‰‡™˜š‰Ȟ‡‰– 02 Alain Le Duc Œ‰Š’…’‡…Ȟ‡‰– 03 François-Xavier Perin Œ‰Šœ‰‡™˜š‰Ȟ‡‰–ĺ RATP Dev 04 Jean Agulhon Director,

™‘…’‰—“™–‡‰— and social policy, ť ‰…’‹™Œ“’—™‡‡‰‰ˆ‰ˆ ‰–‹‰‰’…™ˆ “’Ƌ”–ƉƇƈƍŦ 05 Christian Galivel œ‰‡™˜š‰‡‰Ŀ–‰—ˆ‰’˜ĺ –“Ž‰‡˜—剒‹’‰‰–’‹ …’ˆ’š‰—˜‘‰’˜—

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06 Franck Avice Director, ‰–š‡‰—凙—˜“‘‰––‰…˜“’— and public areas 07 Nathalie Leboucher Director, ˜–…˜‰‹ĺ’’“š…˜“’ …’ˆˆ‰š‰“”‘‰’˜ 08 Philippe Martin œ‰‡™˜š‰‡‰Ŀ–‰—ˆ‰’˜ĺ –…’—”“–˜…’ˆ‘…’˜‰’…’‡‰ operations 09 Anaïs Lançon Director, “‘‘™’‡…˜“’— …’ˆ†–…’ˆ—˜–…˜‰‹ 10 Jérôme Harnois Chief assistant ˜“˜Œ‰Œ…–›“‘…’

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ORGANISATIONAL STRUCTURE ƛƙƗƘƝ

ÉRIC DYEVRE Infrastructure management

Director XAVIER LÉTY Stif contract

Deputy Director PASCALE DUGOS Control and audit

Deputy Director

ÉLISABETH BORNE Œ…–›“‘…’…’ˆŒ‰Šœ‰‡™˜š‰Ȟ‡‰– Œ…–›“‘…’ of the Supervisory Board of operational subsidiary RATP DEV JÉRÔME HARNOIS Œ‰Š…———˜…’˜˜“˜Œ‰Œ…–›“‘…’ ‰‡–‰˜…–˜“˜Œ‰œ‰‡™˜š‰“‘‘˜˜‰‰

PATRICE OBERT Ethics

Deputy Director

PHILIPPE MARTIN  AND   œ‰‡™˜š‰ Vice-President

FRANCK AVICE ĺ    Director

• General operations ‡“’˜–“–““‘

‰–š‡‰—凙—˜“‘‰– relations and public areas

-ŀ PERIN Chief œ‰‡™˜š‰ŠŠ‡‰–

RATP DEV Transport operations subsidiary France and international

CHRISTIAN GALIVEL  ĺ     œ‰‡™˜š‰ Vice-President • Grand Paris Ţ’š‰—˜‘‰’˜— • General safety control

CYRIL CONDÉ

FRANCK AVICE

RER

SEM

DIT

‰‹“’…œ”–‰——‰˜›“–

Services and ‘™˜‘“ˆ…Œ™†—

‰š‰“”‘‰’˜ĺ innovation and “‡…—˜–…˜‰‹

MICHEL DAGUERREGARAY

PATRICIA DELON

PHILIPPE VENTEJOL

LAURENT FOURTUNE

MTS

CML

‰˜–“ĺ–…’—”“–˜…’ˆ Services

™—’‰——ˆ‰š‰“”‘‰’˜

MOP

OLIVIER DUTHUIT

–“Ž‰‡˜‹‰’‰–… ‡“’˜–…‡˜’‹

PATRICE LOVISA BUS

™—…’ˆ˜–…‘’‰˜›“–— SYLVIE BUGLIONI MRF

“’‹—˜“‡ť–…Ŧ ŀ MRB

“’‹—˜“‡ť†™—Ŧ

M2E

•™”‘‰’˜ and public area ——˜‰‘— PROMOMÉTRO ™†‡…–‰…‘…’…‹‰‘‰’˜ subsidiary IXXI Services subsidiary France and international

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ŀ  ING

’‹’‰‰–’‹   ŀ SIT

’Š“–‘…˜“’…’ˆ ˜‰‰‡“‘‘™’‡…˜“’ ——˜‰‘—

JÉRÔME MARTRES Rail safety

Deputy Director EMMANUEL TRAMOND

‡‰ĿŒ…–›“‘…’“Š ‰’‹’‰‰–’‹—™†—ˆ…– SYSTRA

Senior executives

Deputy Director BETTY CHAPPE ‰ˆ…˜“’“Ȟ‡‰–

NICOLAS BLAIN Œ‰Š“Š—˜…Ț

މ…˜“’—›˜Œ‡“’—™‘‰– associations Ţ…—™…˜…———˜…’‡‰“Ȟ‡‰–

ALAIN LE DUC  FINANCIAL  Chief Financial ŠŠ‡‰–

NATHALIE LEBOUCHER  ĺ   Director

JÉRÔME HARNOIS Chief assistant to ˜Œ‰Œ…–›“‘…’

ANAÏS LANÇON  AND BRAND   Director

JEAN AGULHON

  Director

SDG CGF

SID

Financial and ‘…’…‹‰‘‰’˜‡“’˜–“

˜–…˜‰‹ĺ’’“š…˜“’ …’ˆˆ‰š‰“”‘‰’˜

RÉMI FEREDJ VAL

Real-estate policy, ”™–‡Œ…—’‹…’ˆ“‹—˜‡— SEDP Real-estate subsidiary Logis-Transports —“‡…Œ“™—’‹ subsidiary

TELCITÉ / NAXOS ‰‰‡“‘——™†—ˆ…– RATP i

‰•™‰—˜—Š–“‘˜Œ‰ …’…‹‰‘‰’˜“…–ˆ Secretary to the Board of Directors DANIEL CHADEVILLE

COM

“‘‘™’‡…˜“’— …’ˆ†–…’ˆ—˜–…˜‰‹

GIS

Social Policy

ÉLÉONORE LACROIX

JUR

RATP group Foundation

‰‹……Ț…–—

Secretary General

STÉPHANE GOUAUD SEC

Security PHILIPPE VAPPEREAU Risk management

Deputy Director Ţ…˜…”–“˜‰‡˜“’“Ȟ‡‰– Ţ˜–…˜‰‹…’ˆ‘…–‰˜ analysis ‰‘†‰–“Š˜Œ‰œ‰‡™˜š‰“‘‘˜˜‰‰ Subsidiaries ——“’—

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GLOBAL PRESENCE THE RATP GROUP APPLIES ITS EXPERTISE IN SIX MODES OF TRANSPORT ACROSS 14 COUNTRIES AND FOUR CONTINENTS.

metro

tramway

UNITED STATES

train

bus

intercity

FRANCE Boulogne-sur-Mer (62)

Tucson

New York Washington Austin

  Intercity presence   Urban presence

cable transport

Valenciennes (59) Charleville-Mézières (08)

Laon (02)

ParisÎle-de-France

Rennes (35)

Châteaudun (28)

La Roche-sur-Yon (85)

Épernay (51)

Orléans (45) Vierzon Bourges (18) Moulins (03) Vienne (38)

BRAZIL

Rio de Janeiro   Intercity presence   Urban presence

I 16 I

Annemasse (74)

Aix-les-Bains (73)

SWITZERLAND

MOROCCO

CHINA

Geneva Casablanca Shenyang

Nanjing Hong Kong

ITALY ALGERIA

Florence

Algiers Constantine Oran

INDIA

Intercity presence Urban presence

Mumbai

UNITED KINGDOM

SAUDI ARABIA Riyadh

SOUTH KOREA Seoul

Manchester

SOUTH AFRICA London Bath Bournemouth Intercity presence Urban presence

PHILIPPINES Johannesburg-Pretoria ’

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Manila

STRONG PERFORMANCE FOR THE BENEFIT OF PASSENGERS

SOLID GROUP RESULTS   

ƀƌƐƇ‘“’ š‰–—™—ƀƋƏƎ‘“’’ƉƇƈƋ

   ŀ  

ƀƌĺƌƌƍ‘“’ “Š‡“’—“ˆ…˜‰ˆ–‰š‰’™‰ť –“™”Ŧ ’ƉƇƈƌ嚉–—™—ƀƌĺƉƌƍ‘“’’ƉƇƈƋ ǹƌĽƎǷťǹƋĽƌǷ‰œ‡™ˆ’‹‡™––‰’‡ ‰Ț‰‡˜—Ŧ

ň 

ƀƊƇƉ‘“’  

ƀƈĺƇƋƍ‘“’ š‰–—™—ƀƐƐƇ‘“’’ƉƇƈƋ

Œ‰ –“™”ň—–‰‡™––’‹“”‰–…˜’‹’‡“‘‰ť–‰‡™––’‹ Ŧ–“—‰ƀƈƇƊ‘“’Ľ˜–””’‹“™˜˜Œ‰”“—˜š‰ ‰ŠŠ‰‡˜“Š”™–‰…‡‡“™’˜’‹Š…‡˜“–—ť‡…’‡‰…˜“’“Š ”–“š—“’—…’ˆ…ˆŽ™—˜‘‰’˜—Ŧĺ“”‰–…˜’‹’‡“‘‰ –“—‰ƀƈƍ‘“’Ľ œ‡™ˆ’‹’“’Ŀ–‰‡™––’‹…’ˆ˜‰‘”“–…–˜‰‘—ĺ˜Œ‰ –“™”ň—’‰˜’‡“‘‰…˜˜–†™˜…†‰˜““›’‰–—“Š˜Œ‰ ‡“‘”…’›…——˜…†‰…˜ƀƊƇƉ‘“’ĺˆ™‰’ ”…–˜‡™…–˜““›’Š…˜“’ś…’ˆ˜Œ‰–‰Š“–‰…‘˜‰ˆ ’‡–‰…—‰’”…‘‰’˜—†˜Š˜“ś›‰…˜–…ŠŠ‡ ‹–“›˜Œť”…–˜ˆ™‰˜“˜‰––“–—˜…˜˜…‡—Ŧ…’ˆ ‰œ”‰’ˆ˜™–‰“’‰’—™–’‹‡“’—˜…’˜‘”–“š’‹ —‰–š‡‰•™…˜Š“–”…——‰’‹‰–—’˜Œ‰C‰Ŀˆ‰Ŀ–…’‡‰ –‰‹“’Ľ’‡™ˆ’‹‡‰–˜…’…‡‡“™’˜’‹˜‰‘—…’ˆ˜Œ‰ –‰ˆ™‡˜“’’Š’…’‡…‰œ”‰’—‰—ĺ’‰˜’‡“‘‰›…— ƀƋƊƎ‘“’Ľ

ƀƈĺƈƈƋ

‘“’š‰–—™— ƀƏƏƌ‘“’’ƉƇƈƋ

ǹƈƎĽƊǷ

20.6 %

ƀƈĺƈƋƊ‘“’

‰œ‡™ˆ’‹‡™––‰’‡‰Ț‰‡˜—

PRODUCTIVITY GAIN

+1.2 points

RATP Dev

‰•™…˜“ƉƇĽƍǷ of consolidated Group revenue š‰–—™—ƀƐƈƋ‘“’’ƉƇƈƋ

Growth in 2015 was driven by increased provision in Île-de-France and, ‘“–‰‘”“–˜…’˜ĺ‘“‘‰’˜™‘…‘“’‹ň—˜–…’—”“–˜—™†—ˆ…–‰—Ľ‰š ‹‰’‰–…˜‰ˆ“š‰–ƎƇǷ“Š˜—–‰š‰’™‰“™˜—ˆ‰–…’‡‰ĺ’‡™ˆ’‹ƋƇǷŠ–“‘˜Œ‰  …“’‰ĺ›Œ‰˜—–‰’‡Œ†™—’‰——…—“—…›š‰–—˜–“’‹‹–“›˜Œ“Š…‘“—˜ƊƇǷĽ

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’‹“’‹‰Ț“–˜—“š‰–—‰š‰–…‰…–—˜“‡™˜ ”–“ˆ™‡˜“’‡“—˜—…’ˆ‘”–“š‰‰Ȟ‡‰’‡‰ˆ ˜“Š™–˜Œ‰–”–“ˆ™‡˜š˜‹…’—’ƉƇƈƌĽ RATP also created jobs, in line with decisions to increase transport provision …’ˆ‘‰‰˜—‰–š‡‰•™…˜˜…–‹‰˜—Ľ—…–‰—™˜ĺ …š‰–…‹‰Œ‰…ˆ‡“™’˜–“—‰†ƊƇƇĽ

KEY FIGURES FOR RATP EPIC (ÎLE-DE-FRANCE REGION)

RECORD INVESTMENT IN ÎLE-DE-FRANCE 



ƀƈĺƏƊƉ‘“’

ƀƋĺƎƋƇ‘“’ š‰–—™—ƀƋĺƍƎƍ‘“’ĺ™”ƈĽƋǷ

š‰–—™—ƀƈĺƌƏƇ‘“’’ƉƇƈƋĺ…’’‡–‰…—‰“ŠƈƍǷ



‰Š™ȝ‰ˆ˜Œ‰…‘†˜“™—’š‰—˜‘‰’˜”…’—‰˜“™˜’˜Œ‰ƉƇƈƉĿƉƇƈƌ˜Š ‡“’˜–…‡˜ĽŒ‰”‡ň—’‰˜›“–—›‰–‰‹–…’˜‰ˆ…–‰‡“–ˆ…‘“™’˜“Š’š‰—˜‘‰’˜ ’ƉƇƈƌĺ›˜Œ˜›“‘…’“†Ž‰‡˜š‰—ļ Ţˆ‰š‰“”˜–…’—”“–˜”–“š—“’†”–“šˆ’‹’‰›—‰–š‡‰—…’ˆ’‡–‰…—’‹‰œ—˜’‹ transport capacity; Ţ”–‰”…–‰Š“–˜Œ‰Š™˜™–‰†”–‰—‰–š’‹ň—‰œ—˜’‹…——‰˜—˜Œ–“™‹Œ‰Ț‰‡˜š‰ ‘…’˜‰’…’‡‰…’ˆ‘“ˆ‰–’—…˜“’“Š‰•™”‘‰’˜…’ˆ’Š–…—˜–™‡˜™–‰ĺ†™˜…—“ †ˆ‰š‰“”’‹’‰›—‰–š‡‰—Ľ

ƀƌƈƉ‘“’ š‰–—™—ƀƌƇƍ‘“’ĺ ‰•™…˜“ƈƇĽƏǷ“Š–‰š‰’™‰

 

ƀƐƎƋ‘“’ š‰–—™—ƀƐƌƍ‘“’ĺ™”ƈĽƐǷ

DEBT UNDER CONTROL

ƊĺƉƌƌĽƋ

‘“’Ž“™–’‰—Œ…’ˆ‰ˆ †˜Œ‰”‡ťƈŦ’ƉƇƈƌťǹƇĽƐǷŦ

 ƚƘƙƗƘƜ

ƀƌĺƈƏƉ‘“’

š‰–—™—ƀƋĺƐƐƎ‘“’…˜Ɗƈ‰‡‰‘†‰–ƉƇƈƋ Œ‰”‡ň—’‰˜ˆ‰†˜–“—‰†ƀƈƏƌ‘“’ĺ˜…’‹ ˜†…‡˜“˜—‰‡‰‘†‰–ƉƇƈƊ‰š‰ĺ†‰‡…™—‰ “Š…’’‡–‰…—‰’’š‰—˜‘‰’˜‰’…†’‹™—˜“‘‰‰˜ “™–‡“’˜–…‡˜™…“†‹…˜“’—Ľš‰–˜Œ‰‡“’˜–…‡˜ň— Š“™–Ŀ‰…–˜‰–‘ĺˆ‰†˜›†‰—˜…†‰Ľ

’ƉƇƈƌĺ˜Œ‰‹–“™”–‰‡–™˜‰ˆ “–’˜‰‹–…˜‰ˆ…‘“—˜ƍĺƇƇƇ”‰“”‰ļ 2,500 people at the subsidiaries and ƊĺƋƇƇ…˜˜Œ‰”…–‰’˜‡“‘”…’ ťƉĺƐƇƇ’‰›Œ–‰—…’ˆ…‘“—˜ƌƇƇ”‰“”‰ “’‰‘”“‘‰’˜—™””“–˜‡“’˜–…‡˜—ŦĽ Œ‰”‡˜“““’‘“–‰˜Œ…’ ƎƇƇ”‰“”‰“’‹“š‰–’‘‰’˜Ŀ—™†—ˆ—‰ˆ youth contracts. Œ‰”…–‰’˜‡“‘”…’ň—”™–‡Œ…—‰— ‹‰’‰–…˜‰ˆ…‘“—˜ƉƍĺƇƇƇ’ˆ–‰‡˜Ž“†—Ľ

Metro

RER

Bus (2)

Tramway

ƘĺƜƘƠĽƟ

ƛƝƠĽƗ

ƘĺƗƗƞĽƚ

ƙƜƝĽƛ

–0.4%

–1.0%

+0.6%

+14.9%

Orlyval

ƙĽƠ

–5.6%

ťƈŦ’‡™ˆ’‹’‰—ˆ‰‰‹…˜‰ˆ˜“—ť“‡…˜–…’—”“–˜…™˜Œ“–˜‰—Ŧĺ…’ˆ –š…Ľ ťƉŦ”‡—‡“”‰ļ’‡™ˆ’‹’‰—ˆ‰‰‹…˜‰ˆ˜“—ť“‡…˜–…’—”“–˜…™˜Œ“–˜‰—Ŧ and STL.

–…Ȟ‡“’ň—’‰˜›“–—’˜Œ‰C‰Ŀˆ‰Ŀ–…’‡‰–‰‹“’–“—‰ˆ™‰ ˜“’‡–‰…—‰ˆ–“…ˆ˜–…’—”“–˜”–“š—“’ĺ”…–˜‡™…–“’˜Œ‰˜–…‘ ’‰˜›“–ĺ’›Œ‡Œ˜›“’‰›’‰—ťƍ…’ˆƏŦ‡…‘‰’˜“—‰–š‡‰ ’‰‡‰‘†‰–ƉƇƈƋĽ “›‰š‰–ĺ˜–…Ȟ‡“’˜Œ‰‘‰˜–“…’ˆ’‰˜›“–— ›…—†…ˆ…Ț‰‡˜‰ˆ†˜‰––“–—˜…˜˜…‡—’ …’™…–…’ˆ“š‰‘†‰–Ľ –…Ȟ‡“’˜Œ‰›…—…—“…Ț‰‡˜‰ˆ†˜–…‡…’ˆ†……—˜–‰”…‡‰‘‰’˜ ›“–“’’‰Ľ–…Ȟ‡–“—‰’‰”˜‰‘†‰–…’ˆ‡˜“†‰–冓“—˜‰ˆ †˜Œ‰’˜–“ˆ™‡˜“’“Š…Ŀž“’‰˜–…š‰‡…–ˆ—Ľ

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EXCELLENCE IN PASSENGER SERVICE An enhanced transport service in Île-de-France 22 Focus on the new Stif contract 26 “’ȝ–‘‰ˆ‘“‘‰’˜™‘ in France and international markets 28 Stress-free, safe travel 32 Welcoming and connected public areas 36 Welcome to a next-generation station 42 Service culture shared †…—˜…Ț44

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ƘŢEXCELLENCE IN PASSENGER SERVICE

An enhanced transport service in Ile-de-France     Cŀŀļ  ĺ  ĺ   Ľ

METRO LINE 1 SHOWING THE VERSATILITY OF AUTOMATIC METRO SYSTEMS Œ‰’“’‰—˜–‰˜‡Œ“Š’‰›…—‡“—‰ˆĺ ˜Œ‰‘‰˜–“’‰ƈň—‡…”…‡˜›…—”™—Œ‰ˆ ˜“˜—‘˜˜“‡“”‰›˜Œ˜Œ‰–‰—™˜’‹ ’‡–‰…—‰’”…——‰’‹‰–’™‘†‰–—ļ‹…”— between trains were reduced to 100 seconds …ˆ…Š“–…›‰‰’ ™ĺ…’ˆ˜Œ‰’…˜”‰… ˜‘‰—’™‹™—˜Ľ“…‡Œ‰š‰˜Œ…˜ĺŠ“™–‰œ˜–… ˜–…’—‰š‰’˜™…’˜‰’ˆ‰ˆŠ“–‘‰˜–“’‰ƈƋ ›‰–‰˜‰‘”“–…–†–“™‹Œ˜’˜“—‰–š‡‰“’ ‘‰˜–“’‰ƈĺ…’ˆ˜Œ‰˜–…’‘…’˜‰’…’‡‰ ›“–—Œ“”…ˆŽ™—˜‰ˆ˜—“–‹…’—…˜“’Ľ

WORK UNDERWAY ON METRO LINE 14 STATIONS ‰˜–“’‰ƈƋň—’’‰‰œ—˜’‹—˜…˜“’—›‰–‰ ˆ‰—‹’‰ˆ˜“Œ…’ˆ‰‰‹Œ˜Ŀ‡…––…‹‰˜–…’—…Š˜‰– ˜Œ‰’‰ň—’“–˜Œ‰–’‰œ˜‰’—“’‡“‘‰—’˜“ “”‰–…˜“’ĽŒ‰‰œ”‰‡˜‰ˆ’‡–‰…—‰’”…——‰’‹‰– Š“›—‘‰…’—˜Œ…˜‰’˜–…’‡‰—’‰‰ˆ˜“†‰ …ˆˆ‰ˆ“–…ˆŽ™—˜‰ˆĺ…’ˆ“˜Œ‰–‡Œ…’‹‰—…–‰ ’‰‰ˆ‰ˆ˜“‘…‰˜‰…—‰–˜“‹‰˜…–“™’ˆ the stations.

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‰ȝ‹™–‰

12

additional Ƈƈ˜–…’— have been ordered to increase provision on ‘‰˜–“’‰—Ɖĺƌ …’ˆƐĽ

Extensions to four metro lines and four tram lines

More buses and trams ’‡‰‰”˜‰‘†‰–ƉƇƈƌĺ—œ˜–…‘ ’‰—…’ˆƈƊ†™—’‰—Œ…š‰—‰‰’ increased provision, as approved †˜ŠĽ’˜Œ‰˜–…‘’‰˜›“–ĺ overall provision has risen †ƌĽƌǷĽŒ‰’‡–‰…—‰—…–‰ …–‰—”“’—‰˜“˜Œ‰‹–“›’‹—™‡‡‰—— “Š‡‰–˜…’’‰—ĺ—™‡Œ…—˜–…‘’‰ T5, which are already very busy …˜”‰…˜‘‰—‰——˜Œ…’˜Œ–‰‰ ‰…–—…Š˜‰–‡“‘’‹’˜“—‰–š‡‰Ľ ’˜Œ‰†™—’‰˜›“–ĺ…ˆˆ˜“’… –‰—“™–‡‰—Œ…š‰‘…’†‰‰’…ˆ on for suburban routes, to ’‡–‰…—‰Š–‰•™‰’‡…˜”‰…˜‘‰— “’›‰‰ˆ…—ĺ…’ˆ…˜˜Œ‰›‰‰‰’ˆ “’—“‘‰–“™˜‰—Ľ —”…–˜“Š˜Œ‰ƉƇƈƍĿƉƇƉƇ‡“’˜–…‡˜ —‹’‰ˆ›˜Œ˜Šĺ˜Œ‰˜‘‰˜…†‰— “Š…–“™’ˆƋƇ†™—–“™˜‰—› †‰…ˆŽ™—˜‰ˆ’ƉƇƈƍĺˆ‰”‰’ˆ’‹ on actual traffic conditions, ˜“’‡–‰…—‰–‰‹™…–˜Ľ“…‡Œ‰š‰ that, additional buses will †‰†–“™‹Œ˜’˜“—‰–š‡‰“’˜Œ“—‰ –“™˜‰—…’ˆƈƍƇˆ–š’‹Ž“†— will be created.

”‹–…ˆ‰ˆȣ‰‰˜— In 2015, RATP continued its ‘…Ž“––“’‹Ŀ—˜“‡‘“ˆ‰–’—…˜“’ ”–“‹–…‘‘‰—Ľ’’‰ĺ the introduction of new doubleˆ‰‡‰–ƇƐ˜–…’—‡“’˜’™‰ˆ …˜…–…˜‰“Š˜›“˜–…’—”‰–‘“’˜ŒĽ ˜Œ‰Š–—˜•™…–˜‰–“ŠƉƇƈƎĺ˜Œ— ”–“‹–…‘‘‰›’‡–‰…—‰˜Œ‰’‰ň— ‡…”…‡˜†ƊƇǷ‡“‘”…–‰ˆ›˜Œ ƉƇƇƏĽ’˜Œ‰‘‰˜–“’‰˜›“–ĺ …Š˜‰–’‰—Ɖ…’ˆƌ名’‰Ɛ–‰‡‰š‰ˆ ’‰›Ƈƈ˜–…’—Ľ…—“ —˜‰””‰ˆ™”˜Œ‰™”‹–…ˆ’‹“Š˜— bus fleet, which is now ”–“‹–‰——’‹…˜…–…˜‰“ŠƋƇƇ†™—‰— ”‰–‰…–š‰–—™—ƊƇƇ”–‰š“™—Ľ

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‰˜–“’‰‰œ˜‰’—“’—†–’‹ ‡“‘‘™’˜‰—‡“—‰–˜“‹‰˜Œ‰–…’ˆ ›‘…‰˜‰…—‰–˜“‡“’’‰‡˜ †‰˜›‰‰’˜Œ‰‡™––‰’˜’‰˜›“–…’ˆ ˜Œ‰Š™˜™–‰ –…’ˆ…–—œ”–‰—— lines. As part of that effort, RATP ˜‰…‘——˜…–˜‰ˆ›“–’‹“’Š“™– ‘…Ž“–”–“Ž‰‡˜——’‡‰ƉƇƈƌĽ“˜Œ‰ “–˜Œ“Š…–—ĺ˜™’’‰†“–’‹ ‘…‡Œ’‰——˜…–˜‰ˆ›“–“’’‰ƈƋĺ ›Œ“—‰‰œ˜‰’—“’˜“…–‰ˆ‰ …’˜Ŀ™‰’›–‰ˆ™‡‰‡“’‹‰—˜“’ “’’‰ƈƊŠ–“‘˜Œ‰—™‘‘‰–“Š ƉƇƈƐĽ“™–’‰›—˜…˜“’—›—‰–š‰ Š…—˜Ŀ‹–“›’‹ˆ—˜–‡˜—˜“˜Œ‰“–˜Œ “Š…–—Ľ’˜Œ‰’“–˜Œ‰–’—‰‡˜“’ of line 12, two new stations are †‰’‹†™˜’™†‰–š‰–—Ľ“˜Œ‰ …—˜ĺ…’…‹–‰‰‘‰’˜›…—–‰…‡Œ‰ˆ to finance the first extension of line 11 to Rosny-sous-Bois, and ”–‰”…–…˜“–›“–Œ…—†‰‹™’Ľ “˜Œ‰“™˜Œĺ›“–“’‰œ˜‰’ˆ’‹ ’‰Ƌ˜“…‹’‰™œ—˜…–˜‰ˆ’ ™Ľ ’˜Œ‰˜–…‘’‰˜›“–ĺŠ“™–’‰ extensions are either underway ťƊ˜““–˜‰ˆň—’²–‰—…’ˆƍ ˜“–“Š…Ŧ“–†‰’‹”–‰”…–‰ˆ ťƈ…’ˆƎŦĽ

ƘŢEXCELLENCE IN PASSENGER SERVICE

Progress on RER line B ‰–š‡‰•™…˜“’’‰ ‘”–“š‰ˆ—Œ…–”’ƉƇƈƌĺ…’ˆ the punctuality indicator has –—‰’Šš‰”“’˜——’‡‰ƉƇƈƊĽ Œ‰—‰‹““ˆŠ‹™–‰—…–‰ˆ™‰ in particular to the collaboration †‰˜›‰‰’˜‰…‘—Š–“‘ …’ˆ˜Œ“—‰“Š“†˜³—…’ˆ ³—‰…™ĺ›Œ‡Œ…–‰’‡Œ…–‹‰ of the southern and northern sections of the line respectively. Œ‰—’‹‰‡“’˜–“‡‰’˜–‰…˜ Denfert-Rochereau station has been fully operational since 2015, ”–“šˆ’‹…†‰˜˜‰––‰—”“’—‰ to traffic disruptions across the whole line. The construction “Š…˜Œ–ˆ”…˜Š“–‘…˜‰’Š‰–˜Ŀ “‡Œ‰–‰…™‘‰…’—˜Œ…˜”…——‰’‹‰–— ˜–…š‰’‹Š–“‘˜Œ‰“™˜Œ’˜“ Paris can continue their journey in the event of disruption. They now have alternative solutions to continue their northbound journey. Various infrastructure …ˆŽ™—˜‘‰’˜”–“Ž‰‡˜—›‰–‰ approved and financed in 2015, —™‡Œ…—˜Œ‰‡–‰…˜“’“Š˜™–’’‹ …–‰…—…˜–—…Ŀ‰ĺ‘”–“š‰‘‰’˜ ˜“˜Œ‰˜–…‡…“™˜…˜…’˜Ŀ³‘Ŀ

²—ĿŒ‰š–‰™—‰…’ˆ˜Œ‰…ˆˆ˜“’ “Š—‹’…—ĺ›Œ‡Œ›…—“Œ‰” ‘…‰˜Œ‰’‰‘“–‰–“†™—˜Ľ

RER A: a priority for RATP ’‰‡…––‰—ƊƇƏ‘“’ ”…——‰’‹‰–—”‰–‰…–ĺ…’’‡–‰…—‰ “ŠƉƇǷ’˜Œ‰…—˜ƈƇ‰…–—ĺ…’ˆ is now one of the busiest lines ’˜Œ‰›“–ˆĽ™˜“‘…˜‡˜–…’ ‡“’˜–“—ĺ›Œ‡Œ…–‰…–‰…ˆ†‰’‹ ™—‰ˆ“’˜Œ‰‘‰˜–“’‰˜›“–ĺ› be introduced on the line’s central section between Nanterre et Fontenay-sous-Bois by 2018.

Œ—›‘…‰˜Œ‰’‰ň—“”‰–…˜“’ ‘“–‰‰ŠŠ‡‰’˜ĺ–‰ˆ™‡’‹–™—ŒĿ Œ“™–Ž“™–’‰˜‘‰—’˜Œ‰‡‰’˜–… —‰‡˜“’†…’‰—˜‘…˜‰ˆ˜›“ ‘’™˜‰—Ľ‰š‰–…”…’—›‰–‰ ‡“‘‘‰’‡‰ˆĺ“–…””–“š‰ˆ…’ˆ Š’…’‡‰ˆĺ’ƉƇƈƌ˜“‘”–“š‰ –‰‹™…–˜…’ˆ‰š‰’˜™…‰’Œ…’‡‰ the service on the line’s eastern —‰‡˜“’ļ‰œ˜‰’ˆ’‹˜Œ‰…™˜“‘…˜‡ ˜–…’‡“’˜–“——˜‰‘ť…‡‰‘Ŧś already used on the central section – to the Val-de-Fontenay/ “—ĿŒ…‘”——‰‡˜“’ĺ…ˆŽ™—˜’‹ infrastructure on the Boissy †–…’‡Œĺ…’ˆ‡–‰…˜’‹…ˆˆ˜“’… ‹…–…‹‰—”…‡‰—…˜Œ‰——Ľ

10 MORE MI09 TRAINS FOR THE RER A Œ‰”…’˜“†™’‰›ˆ“™†‰Ŀˆ‰‡‰–ƇƐ ˜–…’—ĺ›Œ‡Œ‡…’‡…––‘“–‰”…——‰’‹‰–—˜Œ…’ ˜Œ‰˜–…’—˜Œ‰…–‰–‰”…‡’‹ĺ›…—’‡–‰…—‰ˆ ˜“ƈƋƇ˜–…’—’“–ˆ‰–˜“’‡–‰…—‰”–“š—“’ on the Boissy, Chessy and Poissy branches.

MODERN TRAINS ON THE RER B ‡“‘”‰˜‰ˆ˜Œ‰–‰’“š…˜“’“Š ƍƍƎƐ˜–…’—’ƉƇƈƌĺ…Š˜‰–’š‰—˜’‹ —“‘‰ƀƊƇƇ‘“’Ľ

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INCREASED COORDINATION BETWEEN RATP-SNCF ON RER LINE A

‰ȝ‹™–‰

The operational centres run †ĺ˜Œ‰’‰ň—‘…’“”‰–…˜“–ĺ and SNCF, which operates two ›‰—˜‰–’—‰‡˜“’—ĺ…–‰—‰‰’‹‹–‰…˜‰– co-ordination now that each “”‰–…˜“–ň—˜‰…‘’‡™ˆ‰— …‡“––‰—”“’ˆ‰’˜Š–“‘˜—”…–˜’‰–Ľ ’…˜‰ƉƇƈƌĺ˜Œ‰‡Œ…–‘‰’“Š and SNCF initiated a project ˜“‡–‰…˜‰…™’Š‰ˆ‘…’…‹‰‘‰’˜ ˜‰…‘˜““”‰–…˜‰˜Œ‰’‰’ƉƇƈƍĽ

20Ƿ

’‡–‰…—‰’˜–…Ȟ‡ in 10 years ’‰‡…––‰— ƊƇƏ‘“’ ”…——‰’‹‰–—”‰–‰…– and is now one of the busiest lines in the world.

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ƘŢEXCELLENCE IN PASSENGER SERVICE

FOCUS ON THE NEW STIF CONTRACT

€8.5 billion

will be spent on a record investment plan, including €4.2 billion of RATP’s own capital.

’š‰—˜‘‰’˜ĺ—˜…Ț“’˜Œ‰‹–“™’ˆ…’ˆ—‰–š‡‰•™…˜ lie at the heart of the new 2016-2020 contract signed by Stif and RATP on 5 November 2015. Œ‰’‰›‡“’˜–…‡˜‹š‰—…’ˆ”…——‰’‹‰–—‹““ˆš—†˜“š‰–˜Œ‰ ’‰œ˜Šš‰‰…–—ĺ›˜Œ…’’š‰—˜‘‰’˜”…’˜“˜…’‹ƀƏĽƌ†“’Ľ ˜›‰’…†‰™—˜“‹“‰š‰’Š™–˜Œ‰–ĺ”–“šˆ’‹‘“–‰—‰–š‡‰—剒—™–’‹ …‹–‰…˜‰–”–‰—‰’‡‰Š“–“™–—˜…ŠŠ…’ˆ’‡–‰…—’‹”–“š—“’Š“–”…——‰’‹‰–—Ľ —–‰‹…–ˆ—‘”–“š’‹˜Œ‰—‰–š‡‰ĺ˜Œ‰…‡‡‰’˜—“’’‡–‰…—’‹–‰‹™…–˜ĺ ‘”–“š’‹‡‰…’’‰——…’ˆŒ…š’‹‘“–‰”‰“”‰“’˜Œ‰‹–“™’ˆ’“™– ’‰˜›“–—Ľ˜˜Œ‰—…‘‰˜‘‰ĺ›‡“’˜’™‰˜“™”‹–…ˆ‰˜—”™†‡ …–‰…—…’ˆ˜–…’—ĺ…’ˆ›”–“šˆ‰”…——‰’‹‰–—›˜Œ’‡–‰…—’‹…‘“™’˜— “Š”‰–—“’…—‰ˆˆ‹˜…’Š“–‘…˜“’Ľ‰Œ…š‰…—“™’ˆ‰–˜…‰’˜“‘‰‰˜ ’‡–‰…—‰ˆ–‰•™–‰‘‰’˜—–‰‹…–ˆ’‹‡“–”“–…˜‰—“‡…–‰—”“’—†˜ĺ ›“–Š“–‡‰’˜‰‹–…˜“’剒‰–‹˜–…’—˜“’…’ˆ˜Œ‰‰’š–“’‘‰’˜… ‘…’…‹‰‘‰’˜“Š’ˆ™—˜–…—˜‰—ĽŒ‰’‰›‡“’˜–…‡˜—ˆ‰‘…’ˆ’‹…’ˆ …‘†˜“™—写˜…—“‘“˜š…˜’‹Ľ˜‹š‰—…’’‡‰’˜š‰˜“…—˜…ŠŠ ˜“‹“Š™–˜Œ‰–’”™–—™˜“Š”…——‰’‹‰–—…˜—Š…‡˜“’ĺ…—›‰…—‰’‡“™–…‹’‹ “’‹“’‹’’“š…˜“’…’ˆ…‡’“›‰ˆ‹’‹“™–‡…”…‡˜Š“–˜‰‡Œ’‡… excellence.

More people on the ground Œ‰’‰˜›“–ň—”–“˜‰‡˜“’…’ˆ—‰‡™–˜‹–“™” will be reinforced by 100 new officers and ›…ˆˆ…’“˜Œ‰–ƈƇƇ‰‘”“‰‰—˜““™–’‹Œ˜ †™——™””“–˜˜‰…‘—Ľ

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Œ“—‰–‰—“™–‡‰—›ȝ’…’‡‰˜Œ‰ ‘…’˜‰’…’‡‰ĺ‘“ˆ‰–’—…˜“’…’ˆ ˆ‰š‰“”‘‰’˜“Š’‰˜›“–—ĺ’“–ˆ‰– ˜“”–“šˆ‰”…——‰’‹‰–—›˜Œ…†‰˜˜‰– service.

ƊƍƇ

additional jobs will be created from the start of the contract: ƉƇƇ“Ȟ‡‰–—˜“’‡–‰…—‰”…——‰’‹‰– —…Š‰˜…’ˆ”‰…‡‰“Š‘’ˆĺ …’ˆƈƍƇ†™—ˆ–š‰–—Š“––“™˜‰—˜Œ…˜ —‰‰˜Œ‰‘“—˜˜–…Ȟ‡”–“†‰‘—Ľ

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closely monitored indicators measuring performance and passenger satisfaction.

WHO OWNS THE INFRASTRUCTURE?

RATP / STIF WHO DOES WHAT?

—˜Œ‰‰‹…“›’‰– “Š˜Œ‰–…’‰˜›“–’Š–…—˜–™‡˜™–‰Ľ

WHO DECIDES ON SERVICE PROVISION AND TICKET PRICES? ˜Šˆ‰˜‰–‘’‰—˜–…’—”“–˜—‰–š‡‰ ”–“š—“’…’ˆ˜‡‰˜”–‡‰—Ľ

WHO OWNS THE ROLLING STOCK? ˜Š—˜Œ‰‰‹…“›’‰–“Š˜Œ‰–“’‹—˜“‡ …’ˆ˜““’‹…˜‘…’˜‰’…’‡‰›“–—Œ“”—Ľ

WHO FINANCES INVESTMENTS? ˜Š…’ˆŽ“’˜ȝ’…’‡‰˜Œ‰–‰”…‡‰‘‰’˜…’ˆ –‰’“š…˜“’“Š–“’‹—˜“‡“’‰œ—˜’‹’‰—Ľȝ’…’‡‰— ˜Œ‰–‰”…‡‰‘‰’˜“Š’Š–…—˜–™‡˜™–‰…’ˆ“˜Œ‰–…——‰˜—™—’‹ ˜Œ‰‡…—Œȣ“›˜‹‰’‰–…˜‰—‰…‡Œ‰…–ĽŒ‰‘‰˜–“…’ˆ ˜–…‘’‰‰œ˜‰’—“’—Š“–‘’‹”…–˜“Š˜Œ‰ť‡‰’˜–… ‹“š‰–’‘‰’˜ŗ–‰‹“’”–“Ž‰‡˜Ŧ‡“’˜–…‡˜…–‰Ž“’˜ȝ’…’‡‰ˆ† ‡‰’˜–…‹“š‰–’‘‰’˜ĺ˜Œ‰Région or the départements.

˜Šȝ’…’‡‰—ƈƇƇǷ“Š˜Œ‰”™–‡Œ…—‰”–‡‰ …’ˆ‘…’˜‰’…’‡‰‡“—˜“Š’‰›–“’‹—˜“‡ intended to develop rail transport provision.

WHO IS IN CHARGE OF OPERATIONS? —˜Œ‰ˆ‰—‹’…˜‰ˆ “”‰–…˜“–“Š‰œ—˜’‹“–‰œ˜‰’ˆ‰ˆ’‰—ļ Ţ™’˜Ɗƈ‰‡‰‘†‰–ƉƇƉƋ Š“–˜Œ‰†™—’‰˜›“–Ļ Ţ™’˜Ɗƈ‰‡‰‘†‰–ƉƇƉƐ Š“–˜Œ‰˜–…‘’‰˜›“–Ļ Ţ™’˜Ɗƈ‰‡‰‘†‰–ƉƇƊƐ Š“–˜Œ‰‘‰˜–“…’ˆ’‰˜›“–—Ľ

’‡‰‰‡‰‘†‰–ƉƇƇƐĺ’…‡‡“–ˆ…’‡‰›˜Œ –‰‹™…˜“’—“’”™†‡—‰–š‡‰“†‹…˜“’—…’ˆ ˜Œ‰–‰’‡Œ…›“’˜Œ‰“–‹…’—…˜“’…’ˆ–‰‹™…˜“’ “Š–…˜–…’—”“–˜ĺ˜ŠŒ…—’˜–“ˆ™‡‰ˆ‡“‘”‰˜˜š‰ †ˆˆ’‹Š“–’‰›’‰—劓–…‘“ˆ‰—“Š˜–…’—”“–˜Ľ

WHO PAYS? †‰…–—˜Œ‰’ˆ™—˜–…–— ť‡“—˜ĺ‡“‘”…’‡‰›˜Œ—‡Œ‰ˆ™‰ˆ˜–…’—‰–š‡‰ĺ ‘”‰‘‰’˜…˜“’“Š˜Œ‰’š‰—˜‘‰’˜”…’ŦĽ

˜Š”…—’…‡‡“–ˆ…’‡‰›˜Œ˜Œ‰˜‰–‘——‰˜“™˜ ’…ȝš‰Ŀ‰…–‡“’˜–…‡˜ťƉƇƈƍĿƉƇƉƇŦĽ

RATP and Stif share the commercial risk (passenger fares).

Œ…˜ň—’‰œ˜ń When RATP’s monopolies come to an end (2024, 2029 and 2039): ˜Œ‰–“’‹—˜“‡—–‰˜™–’‰ˆ˜“˜Šĺ›Œ‡Œ‡“‘”‰’—…˜‰—“’˜Œ‰†…——“Š‡…––’‹š…™‰Ļ ˜Š—‰‰‡˜—˜—“”‰–…˜“–ť—ŦŠ““›’‹…‡“‘”‰˜˜š‰†ˆˆ’‹”–“‡‰——ť“–…˜Œ–ˆ”…–˜ŦĻ ˜Š‡“’˜’™‰—˜“”…Š“–˜Œ‰™—‰…’ˆ‘…’˜‰’…’‡‰“Š˜Œ‰–…’‰˜›“–’Š–…—˜–™‡˜™–‰Ľ

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ƘŢEXCELLENCE IN PASSENGER SERVICE

“’ȝ–‘‰ˆ‹–“›˜Œ ‘“‘‰’˜™‘’–…’‡‰ and international ‘…–‰˜—       ƀƙ Cŀŀ  ƙƗƙƗĽƙƗǷ ĺ  ƀƘĺƘƙƗƙƗƘƜĽ

DOUBLE SUCCESS IN CHAMPAGNE-ARDENNE

MOBIPÔLE IN RUEIL-MALMAISON, IN THE ÎLE-DE-FRANCE REGION RATP has been appointed as operator of the ’‰›“†”ؐ‰†™——˜…˜“’’™‰Ŀ …‘…—“’ĺ›Œ‡Œ——‰–š‰ˆ†’‰ …’ˆ‰‹Œ˜†™—–“™˜‰—Ľœœ›…—…””“’˜‰ˆ˜“ ”–“šˆ‰‘™˜‘“ˆ……’ˆ‘™˜Ŀ‡…––‰– ”…——‰’‹‰–’Š“–‘…˜“’ĺ…’ˆ–“‘“‘³˜–“›…— ‹–…’˜‰ˆ˜Œ‰‡“’˜–…‡˜Š“–‘…’…‹’‹˜Œ‰—‰‡™–‰ ƋƌƇĿ—”…‡‰³‹“†‰”…–ĽŒ‰ –“™” operates 20 bus stations in Île-de-France and —’“›…‰”…‰–’˜Œ—†™—’‰——…–‰…Ľ

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RATP Dev won the tender to operate “™š³“ĺ˜Œ‰†™—’‰˜›“–’1”‰–’…ĺ›Œ‡Œ —‰–š‰—Ɖƈ˜“›’—›˜Œ—œ–‰‹™…––“™˜‰—…’ˆ ƈƇ“’Ŀˆ‰‘…’ˆ–“™˜‰—Ľ“‡³˜³ˆ‰˜–…’—”“–˜— ˆ³”…–˜‰‘‰’˜…™œˆ‰……–’‰ťŦ›…— selected to operate the express bus route between Paris and Paris-Vatry airport. RATP Dev also operates in eastern France ›˜ŒťŒ…–‰š‰Ŀ³ž²–‰—Ŧ…’ˆ Œ…‘”…‹’‰“†˜³—’˜Œ‰…–’‰–‰‹“’Ľ

EXTENSION TO THE ALGIERS METRO ’ƌ ™ƉƇƈƌ后…ž…Å–ť…—™†—ˆ…– “Š‰šŦ†–“™‹Œ˜’˜“—‰–š‡‰˜Œ‰Š–—˜ ‰œ˜‰’—“’˜“’‰ƈ“Š˜Œ‰‹‰–—‘‰˜–“ĺ ›Œ‡Œ›—‰–š‰ –‰…˜‰–‹‰–—Ľ‰š‰–… Š™–˜Œ‰–‰œ˜‰’—“’—…–‰‡™––‰’˜†‰’‹†™˜ĺ Š“–‡“‘”‰˜“’†‰˜›‰‰’ƉƇƈƎ…’ˆƉƇƉƇĽ ’‹‰–…剚…—““”‰–…˜‰—ĺvia ‰˜–…‘ĺ˜Œ–‰‰˜–…‘’‰—’‹‰–—ĺ–…’ …’ˆ“’—˜…’˜’‰ĺ…’ˆ’ƉƇƈƍ›—˜…–˜ ”–‰Ŀ“”‰–…˜“’…›“–“’˜–…‘——˜‰‘—’ˆ ‰††‰—…’ˆ™…–‹…Ľ

‰ȝ‹™–‰

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‘“’Ž“™–’‰— by 2022 on the Transvilles ’‰˜›“– in Valenciennes, where RATP ‰š—’˜‰’ˆ’‹ ˜“ˆ“‘“–‰›˜Œ less. RATP Dev Œ…—‡“‘‘˜˜‰ˆ ˜“‡…––’‹…’ ‰œ˜–…‘“’ ”…——‰’‹‰–—“š‰– a seven-year period, despite a reduction “Š…‘“—˜ƈƇǷ in total service ‡“š‰–…‹‰Ľ

Nord-Pas-de-CalaisPicardie region: a new stronghold in France ’…ˆˆ˜“’˜“˜—‰œ—˜’‹—˜–“’‹ presence in central France and ˜Œ‰ŒØ’‰Ŀ”‰—–‰‹“’ĺ RATP Dev carried out three transactions in 2015 that ‡“’—ˆ‰–…†—˜–‰’‹˜Œ‰’‰ˆ its position in the Nord-Pasˆ‰Ŀ……—Ŀ‡…–ˆ‰–‰‹“’Ľ ’‰‡‰‘†‰–ĺ˜Œ‰˜–…’—”“–˜ authority for Valenciennes and ˜—…–‰…‡“’Š–‘‰ˆ˜Œ…˜˜›…— …›…–ˆ’‹‰š…—‰š‰’Ŀ‰…– ‡“’˜–…‡˜˜““”‰–…˜‰…’ˆ‘…’˜…’ ˜Œ‰‘™˜‘“ˆ…’‰˜›“–’˜Œ‰ city of Valenciennes, which RATP Dev had provisionally been “”‰–…˜’‹—’‡‰ƈ …’™…–ƉƇƈƌĽ Œ‰’‰˜›“–’‡™ˆ‰—˜›“˜–…‘ ’‰—…’ˆƊƇ†™—–“™˜‰—ĺ and serves 81 towns with ƊƌƇĺƇƇƇ’Œ…†˜…’˜—Ľ‰‡“’ˆĺ ‰š…‡•™–‰ˆ’˜–‰”–—‰—ĺ which specialises in intercity and —‡Œ““†™—‰—Ľ’˜–‰”–—‰—Œ…—

four subsidiaries and six sites in ˜Œ‰–‰‹“’ĺ›˜ŒƊƌƇ‰‘”“‰‰— and 250 vehicles. Lastly, RATP Dev won the contract to operate ˜Œ‰™’‰˜›“–’˜Œ‰…—ˆ‰ …“’–‰‹“’凓š‰–’‹ƊƏ˜“›’— in the Aisne département. In that –‰‹“’剚…—““”‰–…˜‰— ˜Œ‰†™—’‰˜›“–’“™“‹’‰Ŀ—™–Ŀ ‰–ĺ›Œ‡Œ‡“‘”–—‰—ƉƇ™–†…’ routes, nine suburban routes, four “‡…–“™˜‰—…’ˆ…’“’Ŀˆ‰‘…’ˆ transport service.

Acknowledged service quality The continued trust shown †‰šň—‘…Ž“–‡‰’˜— —…’…‡’“›‰ˆ‹‰‘‰’˜“Š˜Œ‰ •™…˜…’ˆ—‰–š‡‰”–“šˆ‰ˆ†˜— “‡…˜‰…‘—Ľ’‰œ…—ĺ˜Œ‰‡˜“Š

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Austin reappointed RATP Dev to –™’˜—†™—’‰˜›“–Š“–…’“˜Œ‰– Š“™–‰…–—’“’‰“Š˜Œ‰…–‹‰—˜ urban bus public transport ‡“’˜–…‡˜—’˜Œ‰ť…–“™’ˆ Ɓƍƌ‘“’”‰–‰…–ŦĽŒ‰ ˜–…’—”“–˜…™˜Œ“–˜›…—ˆ‰‹Œ˜‰ˆ ›˜Œ˜Œ‰—‹’Š‡…’˜‘”–“š‰‘‰’˜— achieved by RATP Dev in several ‘…Ž“–’ˆ‡…˜“–——’‡‰˜—˜…–˜‰ˆ “”‰–…˜’‹˜Œ‰’‰˜›“–ĺ—™‡Œ …—”…——‰’‹‰–—…˜—Š…‡˜“’ĺ ‘…’˜‰’…’‡‰•™…˜…’ˆ punctuality. In Haute-Savoie, near the Swiss border, the city of ’’‰‘…——‰–‰…””“’˜‰ˆƉĺ which has operated its bus ’‰˜›“–—’‡‰ƉƇƇƊ劓–…—œĿ‰…– period. In particular, RATP Dev will develop new transport —“™˜“’—˜Œ…˜’˜‰‹–…˜‰›˜Œ˜Œ‰ –‰…˜‰– ‰’‰š…‘™˜‘“ˆ… ’‰˜›“–ĽŒ‰…‘—˜“‡…”˜™–‰ ……–‹‰–”–“”“–˜“’“Š˜Œ‰ˆ…Ŀ˜“Ŀ ˆ…Ž“™–’‰—‘…ˆ‰†‡–“——Ŀ †“–ˆ‰–›“–‰–—Ľ’‡‰’˜–…–…’‡‰ĺ ˜Œ‰‡˜“Š‰–ž“’…—“ reappointed RATP Dev, for …Š™–˜Œ‰–‰‹Œ˜‰…–—ĺ˜“–™’…’ ™–†…’†™—’‰˜›“–˜Œ…˜Œ…—†‰‰’ –‰‡“’Š‹™–‰ˆ˜“‘…‰˜‘“–‰ attractive, with increased service Š–‰•™‰’‡…˜”‰…˜‘‰—Ľ

ƘŢEXCELLENCE IN PASSENGER SERVICE

Greater presence in Italy Autolinee Toscane won the final tender process to operate all urban and intercity buses in the ™—‡…’–‰‹“’Š“–ƈƈ‰…–—Ľ “’Š–‘…˜“’“Š˜Œ—‡“’˜–…‡˜ĺ which will involve 2,800 buses …’ˆƈƇƇ‘“’‘“ŠŽ“™–’‰—ĺ ‘…‰—‰š˜…ň—‰…ˆ’‹ Š“–‰‹’˜–…’—”“–˜“”‰–…˜“–Ľ Œ‰‡“’˜–…‡˜†–’‹—˜“‹‰˜Œ‰– routes that are currently operated †ƈƋˆŠŠ‰–‰’˜‡“‘”…’‰—Ľ RATP Dev already had a —™†—˜…’˜…”–‰—‰’‡‰’˜…ļ Š“–‰œ…‘”‰ĺ˜“”‰–…˜‰—˜–…‘’‰ 1 in Florence, and will operate ˜›“‘“–‰’‰—˜Œ‰–‰›Œ‰’˜Œ‰ ‡“‘‰’˜“—‰–š‡‰Ľ‰š— …—““’‰“Š˜Œ‰‘…’—Œ…–‰Œ“ˆ‰–— in La Ferroviaria Italiana, which “”‰–…˜‰—˜›“–‰‹“’…˜–…’’‰— and several bus routes around –‰žž“ĺ’™—‡…’Ľ

WORKING WITH LAKHRAIM BUSINESS GROUP IN THE MIDDLE EAST ‰š—‹’‰ˆ…—˜–…˜‰‹‡”…–˜’‰–—Œ”›˜Œ …Œ–…‘™—’‰—— –“™”’˜Œ‰ˆˆ‰…—˜ĺ via its Zain Capital LLC subsidiary. The partnership increases RATP Dev’s ability ˜“˜…‰”…–˜’‘…Ž“–™–†…’…’ˆ˜–…’—”“–˜ ”…’’’‹”–“Ž‰‡˜—’˜Œ‰’˜‰ˆ–…†‘–…˜‰—Ľ

SYSTRA-COWI WORKING ON A HIGH-SPEED RAIL LINE IN SWEDEN BUS NETWORK IN RIYADH, SAUDI ARABIA ’”–ƉƇƈƌ囓–†‰‹…’“’˜Œ—‰’˜–‰’‰› ’‰˜›“–ĺ›Œ‡Œ——‡Œ‰ˆ™‰ˆ˜“‡“‘‰’˜“ service in 2018 with a fleet of 1,000 vehicles.

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ň—‰’‹’‰‰–’‹—™†—ˆ…–—˜–…Ž“’‰ˆ Š“–‡‰—›˜Œ‰’‘…–ň—“›˜“›’˜Œ‰‡“’˜–…‡˜ Š“–‰’‹’‰‰–’‹—˜™ˆ‰—“’˜Œ‰˜Œ–ˆ—‰‡˜“’ “Š˜Œ‰—˜£’‰’Œ‹ŒĿ—”‰‰ˆ–…’‰Ľ Œ—‰…—˜‰–’’–‰”–‰—‰’˜—˜Œ‰—˜…–˜“Š…’‰› ‹‰’‰–…˜“’“Š–…’Š–…—˜–™‡˜™–‰…’ˆ› ‡“’’‰‡˜ £–’…›˜Œ’Ú”’‹ĺ‡“š‰–’‹ …ˆ—˜…’‡‰“Š…–“™’ˆƈƌƇ‘Ľ

Already two million sightseeing customers

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‰…–‰—˜‰””’‹™”“™–‹–“›˜Œ ’˜Œ‰—‹Œ˜—‰‰’‹‘…–‰˜ĺ…‘’‹ ˜“†‰‡“‘‰…›“–ˆ‰…ˆ‰–’ ˜Œ——‰‹‘‰’˜ĺ›Œ‡Œ—“”‰’˜“ ‡“‘”‰˜˜“’…’ˆŒ‹Œ™‡–…˜š‰Ľ RATP Dev already operates tourist bus service in Paris, “’ˆ“’…’ˆ‰›“–ĺ …’ˆ—…‘’‹˜“ˆ“™†‰˜— revenue in this business area ˜“ƀƈƉƇĿƈƌƇ‘“’†ƉƇƉƇĽ ’ƉƇƈƌĺ˜…‡•™–‰ˆ…–‰‘…’’‹ —Œ…–‰—’”‰’“™–’…–—ĺ ’›Œ‡Œ˜…–‰…ˆ“›’‰ˆ…ƌƈǷ —˜…‰Ľ’˜Œ‰ ĺ˜“™–—˜—š—˜’‹ Windsor, Cardiff and Bath can also discover these cities on tourist bus routes operated by ‰šĽ’‰…–ƉƇƈƍĺ

‰š…™’‡Œ‰ˆœ˜–…”“˜…’ĺ …’’˜‰–’…˜“’………’‡‰…‘‰ˆ …˜‡“‘†’’‹˜Œ‰†‰—˜˜“™–—˜ —‰–š‡‰—’˜Œ‰›“–ˆň—‘…’ ˜“™–—˜ˆ‰—˜’…˜“’—Ľœ˜–…”“˜…’ …‘—˜“†–’‹˜“‹‰˜Œ‰–—‰š‰–… —‹Œ˜—‰‰’‹—‰–š‡‰—…–“™’ˆ˜Œ‰ ›“–ˆ™’ˆ‰–˜Œ‰—…‘‰†…’’‰–ĺ ‡“‘†’’‹‰…‡Œ“”‰–…˜“–ň—“‡… ‰œ”‰–˜—‰’˜“…—˜–“’‹ ’˜‰–’…˜“’…’‰˜›“–Ľ

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‘“’Ž“™–’‰—”‰–‰…– “’˜Œ‰ȝ–—˜’‰ “Š˜Œ‰™‘†…‘‰˜–“ ˜Œ…˜‡…‘‰’˜“—‰–š‡‰ ’ƉƇƈƋĽŒ——… ‘…Ž“–—™‡‡‰——Š“– RATP Dev Transdev Asia in the world’s ŠŠ˜Œ‘“—˜”“”™…˜‰ˆ city, where the ”“”™…˜“’—‹–“›’‹ †ƋǷ”‰–‰…–Ľ

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Systra: stronger presence across all continents Systra, a subsidiary of RATP and ĺŒ…—ƌĺƇƇƇ‰‘”“‰‰—…‡–“—— the world, and has won several ‘…Ž“–‡“’˜–…‡˜—’‡™ˆ’‹ ‡“’˜–…‡˜—Š“–˜Œ‰Š™˜™–‰‘‰˜–“’‰ ’‰ˆ’…ĺ…™ˆ–…†…Ľ Systra is a world leader in public transport infrastructure and †“—˜‰–‰ˆ˜—‹“†…”“—˜“’— ’ƉƇƈƌĽ˜…‡•™–‰ˆ  “’—™˜…’˜—˜ˆ’˜Œ‰ …’ˆ Tectran – a consultancy and ‰’‹’‰‰–’‹‡“‘”…’ś’–…žĽ ˜…—“—‹’‰ˆ…’…‹–‰‰‘‰’˜˜“—‰˜ ™”…Ž“’˜š‰’˜™–‰›˜Œ‹‰–…ň— ’…˜“’…–…˜–…’—”“–˜‡“‘”…’ ‡“š‰–’‹‰’‹’‰‰–’‹—˜™ˆ‰—ĺ ‘“’˜“–’‹…’ˆ“š‰–—‹Œ˜“Š–… projects.

ƘŢEXCELLENCE IN PASSENGER SERVICE

Stress-free, safe travel       ĺ  Ľ    ĺ    ĺ   Ľ

Heavy investment in the rail network Railway safety is an absolute priority for us, and our security –™‰—…–‰…‘“’‹˜Œ‰‘“—˜ —˜–’‹‰’˜’˜Œ‰›“–ˆĽ“‰’—™–‰ —…Š‰˜ĺ›‰†‰’‰Š˜Š–“‘Œ…š’‹ ——’…˜Œ–‰‰…–‰…—“Š ‰’‹’‰‰–’‹ĺ‘…’˜‰’…’‡‰…’ˆ operations. We own our rail ť‘‰˜–“…’ˆŦ’‰˜›“–’C‰Ŀ de-France, and in 2015 we spent “š‰–ƀƋƇƇ‘“’“’‘…’˜…’’‹ …’ˆ‘“ˆ‰–’—’‹…‰‰‘‰’˜— –‰•™–‰ˆ˜“‰’—™–‰˜Œ…˜˜Œ‰ ’‰˜›“––™’——‘““˜Œ…’ˆ ——…Š‰ĺ’‡™ˆ’‹›“–“’ ‰’‹’‰‰–’‹—˜–™‡˜™–‰—ĺ˜Œ‰ –‰’‰›……’ˆ‘“ˆ‰–’—…˜“’ “Š“”‰–…˜“’……———˜…’‡‰——˜‰‘— …’ˆ—‹’…’‹›“–Ľ’ƉƇƈƍĺ ›‰›—”‰’ˆ“š‰–ƀƌƇƇ‘“’ “’“™–‰œ—˜’‹’Š–…—˜–™‡˜™–‰Ľ “–——‡Œ‰ˆ™‰ˆ˜“˜…‰”…‡‰ Š“–—Œ“–˜”‰–“ˆ—ˆ™–’‹˜Œ‰’‹Œ˜ ś…—˜’‹†‰˜›‰‰’˜Œ–‰‰…’ˆ˜Œ–‰‰

…’ˆ…Œ…ŠŒ“™–—“’…š‰–…‹‰ś …˜›‰‰‰’ˆ—…’ˆˆ™–’‹˜Œ‰ —™‘‘‰–ĺ˜“‡…™—‰…—˜˜‰—‰–š‡‰ disruption as possible. The …™˜“‘…˜“’“Š’‰Ƌ›…—“ increase safety, particularly with ˜Œ‰’—˜……˜“’“Š”…˜Š“–‘ screen doors in all stations.

GAUTRAIN: HIGH SAFETY LEVELS IN SOUTH AFRICA ˜Œ“’“’‰’‡ˆ‰’˜”‰–‘“’ ”…——‰’‹‰–—ĺ …™˜–…’ś›Œ‡Œ‡“’’‰‡˜— –‰˜“–…›˜Œ “Œ…’’‰—†™–‹ś—…‡Œ‰š’‹ –‰‡“–ˆ”‰–Š“–‘…’‡‰—婍š‰‰…–—…Š˜‰– ‡“‘’‹’˜“—‰–š‡‰Ľ˜Œ…—ƍƇƇ—…Š‰˜ “ŠŠ‡‰–—ĺ…’ˆƈĺƉƇƇ‡…‘‰–…—Œ…š‰†‰‰’ installed in stations and on the line.

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‘“Š˜™’’‰—ĺ ƊƇ‘“Š†–ˆ‹‰— and viaducts, over 22,000 sets of points and over ƈƇĺƇƇƇ—‹’…—ľ The safety of RATP’s ’‰˜›“–—’ Île-de-France relies on –‹“–“™— ‘…’˜‰’…’‡‰ …’ˆ“’‹“’‹ ‘“ˆ‰–’—…˜“’ of rail structures and ‰•™”‘‰’˜Ľ

ESTABLISHING A SAFETY CULTURE IN MUMBAI Œ‰™‘†…‘‰˜–“ĺ›Œ‡ŒŒ…—†‰‰’“”‰–…˜‰ˆ †‰š–…’—ˆ‰š—…—’‡‰ƉƇƈƋĺ ‡‰‰†–…˜‰ˆ˜—Š–—˜†–˜Œˆ…’ ™’‰ƉƇƈƌĽ ‘”–‰——š‰ĺ˜Œ‰‘‰˜–“Œ…——‰‰’’“—‰–“™— ”…——‰’‹‰–…‡‡ˆ‰’˜—’…‡˜›Œ‰–‰Š…˜… accidents are a daily occurrence. That success —˜Œ‰–‰—™˜“ŠŒ‰…š’š‰—˜‘‰’˜’—˜…ŠŠ ˜–…’’‹…’ˆ‰ŠŠ“–˜—˜“–…—‰”…——‰’‹‰– awareness.

A SHARED CONCERN WITHIN THE GROUP ˆ‰ˆ‡…˜‰ˆ–…›…—…Š‰˜™’˜ĺ–‰”“–˜’‹ ˆ–‰‡˜˜“˜Œ‰Œ…–›“‘…’凓š‰–—˜Œ‰›Œ“‰ ‹–“™”›˜Œ…’…’’™……™ˆ˜”–“‹–…‘‘‰Ľ ’ƉƇƈƌĺ˜—›“–’–…’‡‰’‡™ˆ‰ˆ—™”‰–š—“’ “Š‘‰˜–“…’ˆ˜–…‡—…’ˆ˜Œ‰‘…’…‹‰‘‰’˜ “Š…™˜“‘…˜‡–…’‰—ť‘‰˜–“’‰ƈ…’ˆ –š…Ŧ’”““–›‰…˜Œ‰–‡“’ˆ˜“’—Ľ ™˜—ˆ‰C‰Ŀˆ‰Ŀ–…’‡‰ĺ˜Œ‰™’˜““‰ˆ…˜ ‡“‘”…’‡‰›˜Œ—‹’…—“’˜Œ‰…’‡Œ‰—˜‰– ˜–…‘’‰˜›“–…’ˆ…™ˆ˜‰ˆ˜Œ‰…²š‰‡…†‰ car, in Haute-Savoie.

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Exceptional project on RER line A ’Ɖƌ ™ƉƇƈƌ囉†‰‹…’ …’‰œ‡‰”˜“’……–‹‰”–“Ž‰‡˜ ˜“–‰”…‡‰…˜–…‡—…’ˆ†……—˜ “’˜Œ‰ƈƉ‘™’ˆ‰–‹–“™’ˆ —‰‡˜“’“Š˜Œ‰†‰˜›‰‰’ Nanterre-Préfecture and Vincennes. The extent of the ›“–—…’ˆ˜Œ‰˜‰‡Œ’‡……’ˆ “‹—˜‡…——™‰—’š“š‰ˆ‘‰…’ that we need to shut down the ’‰‡“‘”‰˜‰“’”…–˜“Š˜Œ…˜ —‰‡˜“’‰š‰–—™‘‘‰–†‰˜›‰‰’ 2015 and 2018. This will be the Š–—˜˜‘‰˜Œ…˜‡“—™–‰—Œ…š‰‰š‰– Œ…””‰’‰ˆ“’’‰ĺ›Œ‡Œ —”…–˜“Š˜Œ‰’‰˜›“–ň—†…‡†“’‰Ľ Between 2015 and 2021, we will ’š‰—˜ƀƈƇƇ‘“’’˜Œ—”–“Ž‰‡˜ĺ which is vital to ensure safety “’…’‰˜Œ…˜—’‡–‰…—’‹†™—Ľ ’‰Œ…——‰‰’˜–…ŠŠ‡‹–“› constantly since it was created, ›˜Œ”…——‰’‹‰–’™‘†‰–—“Š™” ˜“ƈĽƉ‘“’“’…›“–’‹ˆ…Ľ

ƘŢEXCELLENCE IN PASSENGER SERVICE

More people on the ground in the Île-de-France network In Île-de-France, we have adopted …”–“…‡˜š‰’‰˜›“–—™”‰–š—“’ —˜–…˜‰‹ĺ’š“š’‹ƍĺƇƇƇ‰‘”“‰‰— in contact with the public in ˜–…’—”“–˜…–‰…—ĽŒ‰ƉƇƈƍĿƉƇƉƇ Stif contract reiterates the need Š“–”…——‰’‹‰–ĿŠ…‡’‹—˜…ŠŠ’ …‘‰˜–“…’ˆ—˜…˜“’—ĺ Š–“‘“”‰’’‹™’˜‡“—’‹˜‘‰ĺ …“’‹›˜Œ‘“†‰˜‰…‘—˜“ ’‡–‰…—‰˜Œ‰’™‘†‰–“Š—˜…ŠŠ “’˜Œ‰‹–“™’ˆ›Œ‰–‰’‰‰ˆ‰ˆĽ Œ‰“‡˜‰’’‹Œ˜†™—’‰˜›“– will also see additional support staff.

More network protection and security resources “‹‰˜Œ‰–›˜Œĺ—˜Œ‰ “’˜–…’—”“–˜‡“‘”…’˜Œ…˜Œ…— …—”‰‡…˜‰…‘剒—Œ–’‰ˆ† statute, of sworn, trained and …–‘‰ˆ’‰˜›“–”–“˜‰‡˜“’…’ˆ security officers. The terrorist …˜˜…‡—˜Œ…˜˜““”…‡‰’…–— ’‘ˆĿ“š‰‘†‰–‹…š‰–—‰ ˜“…’‰œ‡‰”˜“’…ˆ‰”“‘‰’˜

of these officers, who postponed ‰…š‰…’ˆ˜–…’’‹’“–ˆ‰– ˜“–‰”“–˜Š“–ˆ™˜ĽŒ‰˜‰…‘ ›†‰’‡–‰…—‰ˆ†ƈƇǷ˜“ 1,100 officers. A bill enacted ’…–‡ŒƉƇƈƍ‹š‰—’‰˜›“– protection and security officers ’‰›”“›‰–—ļ˜“‡…––“™˜š—™… ’—”‰‡˜“’—“Š™‹‹…‹‰ĺ˜“—˜“” and search people with their consent, and to relax the conditions in which officers “’ˆ™˜‘…›‰…–”…’‡“˜Œ‰—Ľ

INCREASED EFFORTS TO COMBAT FARE-DODGING In 2015, as part of our anti-fraud policy, ›‰—“™‹Œ˜˜“—˜–‰…’‰›†……’‡‰†‰˜›‰‰’ ‰ŠŠ“–˜—’‘™˜‘“ˆ……–‰…—›Œ‰–‰Š…–‰Ŀˆ“ˆ‹’‹ —‡“‘‘“’…’ˆ˜Œ‰”–‰—‰’‡‰“Š“™–—˜…ŠŠ “’˜Œ‰–“…ˆ’‰˜›“–ĺ‘”–“š‰‘‰’˜—’˜Œ‰Š’‰ ‡“‰‡˜“’–…˜‰…’ˆ‡Œ…’‹‰—’‡“’˜–“ ˜‰‡Œ’•™‰—ĽŒ…˜†……’‡‰’‡™ˆ‰—˜‰…‘—˜Œ…˜…–‰ ‘“–‰‘“†‰…’ˆ…‹‰ĺ›“–’‹›˜Œ—…Š‰˜ ˜‰…‘—˜“‡–‰…˜‰…—‰’—‰“Š’—‰‡™–˜…‘“’‹ Š…–‰Ŀˆ“ˆ‹‰–—劓–˜Œ‰†‰’‰Š˜“Š˜Œ‰š…—˜‘…Ž“–˜ “Š“™–”…——‰’‹‰–—›Œ“‡“‘”›˜Œ˜Œ‰…›Ľ

REDUCTION IN ANTI-SOCIAL BEHAVIOUR For the fifth season of the “Restons civils sur ˜“™˜‰…‹’‰Ŋ‡…‘”…‹’…‹…’—˜…’˜Ŀ—“‡… †‰Œ…š“™–囉‡“‘‘——“’‰ˆ…’‰›—™–š‰Š–“‘ “Š–‰—…†“™˜˜Œ‰‰œ”‰–‰’‡‰“Š”…——‰’‹‰–— in Île-de-France, which showed that the overall Š–‰•™‰’‡“Š…’˜Ŀ—“‡…†‰Œ…š“™–Š‰ƍǷ between 2012 and 2015.

CAMPAIGNS AGAINST THE HARASSMENT OF WOMEN ’Ɛ“š‰‘†‰–ƉƇƈƌ囉…™’‡Œ‰ˆ …‡…‘”…‹’‰’˜˜‰ˆʼn…‡‰…™ Œ…–‡²‰‘‰’˜ĺ“™š–“’—’“—š“œŊ ’š“š’‹”“—˜‰–—…’ˆ“™ˆ—”‰…‰– …’’“™’‡‰‘‰’˜—ĺ…—›‰…——™””“–˜’‹ ˜Œ‰‹“š‰–’‘‰’˜ň—ʼn˜“”ś-…—™ŠŠ˜Ŋ ‡…‘”…‹’Ľ

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SAFETY: A RESPONSIVE ORGANISATION

BUS ROUTE , . PM: AN INCIDENT HAPPENS ON A BUS

A SHARED AND COMPLEMENTARY ORGANISATION 24/7 ONE RATP SECURITY CONTROL CENTRE 9 operators

The driver activates his hidden alarm. Video recording is triggered.

ONE POLICE CONTROL CENTRE  police officers

SHARING THE RADIO WAVES

The alarm is transmitted to RATP’s security control centre.

, RADIOLOCATED BUSES

An operator locates the bus and listens to what is happening on board.

Network protection and security group

6.14 pm: network protection and security officers and/or the police arrive at the scene and deal with the incident.

in RATP buses, trams, metro carriages and trains

On the Île-de-France networks

, SWORN RATP OFFICERS

He locates the network protection and security team nearest to the incident and instructs it to attend the scene. He also informs the police.

, FIXED CAMERAS AND , ONBOARD CAMERAS

10 minutes

, POLICE OFFICERS

Railway police (BRF)

the network protection and security group’s target response time in cases of physical harm

 NETWORK PROTECTION AND SECURITY teams deployed daily across the entire network THEIR DUTIES INCLUDE: ENSURING THE SAFETY OF PEOPLE AND PROPERTY ON THE RATP NETWORK INTERVENING WHEN AN INCIDENT TAKES PLACE I  I

1602067_RATP_RA_2015_p20_49_GB.indd 35

02/06/2016 18:56

ƘŢEXCELLENCE IN PASSENGER SERVICE

‰‡“‘’‹ and connected public areas ĺ ĺ   ň ļ        Ľ

CLEAN PUBLIC AREAS AND TRAINS THROUGHOUT THE DAY

THE NEW NANTERRE-UNIVERSITÉ STATION

Cleanliness is a priority for RATP, and we spend ƀƎƇ‘“’”‰–‰…–“’˜Ľ‰…‘—’“›‡‰…’“™– ˜–…’—ˆ™–’‹˜Œ‰ˆ…Ľ ‰…—““–‹…’—‰ˆ…–‹‰Ŀ—‡…‰ʼn“™”ˆ‰”–“”–‰ŁŊ ˆ‰‰”Ŀ‡‰…’’‹“”‰–…˜“’—’…’™‘†‰–“Š stations in 2015.

’‰‡‰‘†‰–ƉƇƈƌĺ…Š˜‰–Šš‰‰…–—“Š›“–ĺ ˜Œ‰ƎƌĺƇƇƇ”‰“”‰›Œ“™—‰˜Œ—‘™˜‘“ˆ… hub in the western part of Île-de-France —˜…–˜‰ˆ™—’‹˜Œ‰’‰›†™ˆ’‹ĺ›Œ‡ŒŒ…— †‰‰’‰’˜–‰–‰†™˜…’ˆ—‘™‡Œ‹Œ˜‰–˜Œ…’ before. It is accessible to people with ˆ—…†˜‰—ĺ›˜ŒŠš‰Š˜—…’ˆƈƊ‰—‡……˜“–—Ľ

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250

‰ȝ‹™–‰

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‘‰˜–“—˜…˜“’— had been renovated as part of the “Renouveau ˆ™³˜–“Ŋ ”–“‹–…‘‘‰† the end of 2015. The renovation ›“–‡“‘†’‰— ‡“’˜‰‘”“–…– ˆ‰—‹’›˜Œ structures that reflect the Œ‰–˜…‹‰“Š˜Œ‰ past.

A facelift for the metro and RER ‰…–‰‡…––’‹“™˜…‘…Ž“–‘‰˜–“ –‰’“š…˜“’”–“‹–…‘‘‰ĺ‰’˜–‰ funded by RATP, as part of the ³˜–“ƉƇƊƇ”–“Ž‰‡˜ĽŒ‰”–“Ž‰‡˜ —‡–‰…˜’‹”™†‡…–‰…—˜Œ…˜…–‰ ‘“–‰‘“ˆ‰–’劐™ˆ…’ˆŠ™’‡˜“’…ĺ ›˜Œ–‰’“š…˜‰ˆ”…˜Š“–‘—…’ˆ ›…›…—…’ˆ–‰Š˜˜‰ˆ˜‡‰˜Œ…—Ľ Œ‰…–—‘‰˜–“ň—›Œ˜‰˜‰—…–‰… ‰‡“‘”“’‰’˜“Š˜—‘…‹‰ĺ…’ˆ…–‰ ‘…’‹…‡“‘‰†…‡’…–‰’“š…˜‰ˆ stations, which also feature the …˜‰—˜˜‰‡Œ’““‹‰—Ľ—‘…– ”–“‹–…‘‘‰Œ…—…—“—˜…–˜‰ˆ’ —˜…˜“’—Ľ˜›‘…‰”™†‡…–‰…— ‰…—‰–˜“’…š‹…˜‰˜Œ–“™‹Œ†‰˜˜‰– ”…——‰’‹‰–’Š“–‘…˜“’ĺ…—›‰ …—’‡–‰…—’‹…‡‡‰——†˜…’ˆ ‘”–“š’‹˜Œ‰’˜‰–Š…‡‰†‰˜›‰‰’ station and city. Central and –‰‹“’…‹“š‰–’‘‰’˜—…–‰Œ‰”’‹ ˜“Š’…’‡‰˜Œ‰—‰—˜…˜“’ –‰’“š…˜“’—ĺ›Œ‡Œ›˜…‰”…‡‰ ™’˜ƉƇƉƇĽ–“™’ˆƀƉƇ‘“’›…— …—“—”‰’˜’ƉƇƈƌ“’‘…’‹˜Œ‰ ™’ˆ‰–‹–“™’ˆ’‰˜›“–—‘“–‰ ›…˜‰–˜‹Œ˜ĺ—’‡‰˜Œ‰—™†Ŀ—“’C‰Ŀ ˆ‰Ŀ–…’‡‰—”–“’‰˜“›…˜‰–—‰‰”…‹‰Ľ

A new station design ’ƉƇƈƌ囉—˜…–˜‰ˆ–“’‹“™˜ ʼn–…˜ˆň™’“’Ŋĺ…’‰›—˜…˜“’ ˆ‰—‹’…’ˆ‘”–“š‰ˆ—‹’…‹‰ĺ ˜“‹š‰”…——‰’‹‰–—…‡‰…–‰–š‰› “Š˜Œ‰—‰–š‡‰—…š……†‰’‘‰˜–“ …’ˆ—˜…˜“’—ĺ…’ˆ˜“Œ‰” ˜Œ‰‘‹‰˜…–“™’ˆ‘“–‰‰…—Ľ Œ‰’‰›—˜…˜“’ˆ‰—‹’‡“š‰–— ˜‡‰˜Œ…—…’ˆ’Š“–‘…˜“’ …–‰…—ĺˆ–‰‡˜“’…—‹’…‹‰ĺ ’˜‰–”Œ“’‰—…’ˆ‘…”—ĺ…’ˆ —Œ‰”’‹˜“‘…‰”™†‡…–‰…— ‘“–‰™—‰–ĿŠ–‰’ˆĽ‘‰˜–“…’ˆ —˜…˜“’—›Š‰…˜™–‰˜Œ‰’‰› —˜…˜“’ˆ‰—‹’’ƉƇƈƍĺ…’ˆ… ˜–…‘’‰˜›“–…’ˆ†™——˜…˜“’— ’ƉƇƈƎĽ

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Stations that interact better with the city “”–“šˆ‰…†‰˜˜‰–›‰‡“‘‰ ˜“’‡–‰…—’‹’™‘†‰–—“Š ”…——‰’‹‰–—ĺ—“”‰’’‹ additional entrances and ‰’…–‹’‹˜‡‰˜Œ…—’‡‰–˜…’ —˜…˜“’—ĽŒ‰Œ™†…˜ Châtelet-Les Halles lies at the heart of the Île-de-France ’‰˜›“–ĺ›˜Œ‘“–‰˜Œ…’ ƎƌƇĺƇƇƇ”…——‰’‹‰–—”‰–ˆ…Ľ ˜—’˜Œ‰‘ˆ—˜“Š……–‹‰Ŀ—‡…‰ renovation, and has had an …ˆˆ˜“’…‰’˜–…’‡‰ť“–˜‰‰–‹‰–Ŧ —’‡‰‰†–™…–ƉƇƈƌ唉’ˆ’‹ ˜Œ‰“”‰’’‹“Š…’‰›‰’˜–…’‡‰ ’ƉƇƈƍ‹š’‹ˆ–‰‡˜…‡‡‰——˜“˜Œ‰ ‘‰˜–“…’ˆŠ–“‘…‡‰ …–‹™‰–˜‰ˆ‰…š…––‰ĽŒ¡˜‰…™ “™‹‰‘‰˜–“—˜…˜“’ť’‰ƋŦ Œ…’ˆ‰—ƉƇĺƇƇƇ”…——‰’‹‰–—”‰– ˆ…ĺ…’ˆ›“ŠŠ‰–˜Œ‰‘‘“–‰ —”…‡‰ĺ‡“‘Š“–˜…’ˆ—‰–š‡‰—›˜Œ …‘™‡Œ…–‹‰–˜‡‰˜Œ……’ˆ…’ …ˆˆ˜“’…‰’˜–…’‡‰Ľ……–ˆ‘‰˜–“ —˜…˜“’ť’‰ƏŦ’“›Œ…—…’ …ˆˆ˜“’…‰’˜–…’‡‰Š‰…˜™–’‹ ‰—‡……˜“–—ĺ‘…’‹˜‰…—‰–˜“ ‡“’’‰‡˜›˜Œ˜Œ‰Ɖ˜–…‘’‰Ľ

ƘŢEXCELLENCE IN PASSENGER SERVICE

Ever-expanding digital services ‰…–‰‡“’—˜…’˜ˆ‰š‰“”’‹’‰› ‘“†‰—‰–š‡‰—˜“Œ‰”“™– ‡™—˜“‘‰–—ĽƊ ŗƋ ‘“†‰—‰–š‡‰ —’“›“”‰–…˜“’…“’˜›“ ’‰—…’ˆ‘‰˜–“’‰ƈĽ’‡‰ 2015, personalised service alerts are sent via the RATP app and Twitter accounts until services —˜“”–™’’’‹Š“–˜Œ‰ˆ…Ľ’‰› version of the RATP Scope website includes three new —‰‡˜“’—ťʼn™•™“˜ˆ‰’Ŋĺ ʼn“™——‰—Ŋ…’ˆʼn –…’ˆ…’‹‰ŊŦ to help users understand the ˆ…Ŀ˜“Ŀˆ…‡Œ…‰’‹‰—”–‰—‰’˜‰ˆ †“”‰–…˜’‹—™‡Œ…‡“‘”‰œ ’‰˜›“–Ľ

monRERA ’‰›…””‡…‰ˆʼn‘“’Ŋĺ ›Œ‡Œ”–“šˆ‰—’Š“–‘…˜“’ ˜“”…——‰’‹‰–—“’’‰ĺ has been available since “š‰‘†‰–ƉƇƈƌĽ…——‰’‹‰–—‡…’ —‰‰ĺ’–‰…˜‘‰ĺ›Œ‰–‰˜Œ‰–’‰œ˜ ˜–…’—“’˜Œ‰’‰˜›“–Ľ Œ‰‡…’—‰‰˜Œ‰˜‘‰˜…†‰—“Š ˜–…’——‰–š’‹˜Œ‰–ˆ‰—˜’…˜“’ĺ …“’‹›˜Œ˜Œ‰–‰—˜‘…˜‰ˆ Ž“™–’‰˜‘‰—Ľ’‰›—˜‡‰– ‰‰”—”…——‰’‹‰–—’Š“–‘‰ˆ’ the event of a service disruption. Œ‰‡…’˜Œ‰’‡‡˜Œ–“™‹Œ˜“ ˜Œ‰Ŷŝ›˜˜‰–Š‰‰ˆĽ

1,500 IMAGE SCREENS

…Š“Š“™–ƊĺƇƇƇ’‰›—‡–‰‰’—Œ…ˆ†‰‰’ ’—˜…‰ˆ†˜Œ‰…™˜™‘’“ŠƉƇƈƌĽŒ‰—‡–‰‰’— ”–“šˆ‰–‰…Ŀ˜‘‰˜‘‰˜…†‰’Š“–‘…˜“’“’ †™—‰—ĺ˜–…‘—…’ˆ˜–…’—‡“’’‰‡˜’‹›˜Œ‘‰˜–“ —˜…˜“’—ĽŒ‰›‰š‰’˜™…‹š‰”…——‰’‹‰–— ‘™˜Ŀ‡…––‰–—‰–š‡‰—˜…˜™—’Š“–‘…˜“’ in Île-de-France.

12 APPS HAVE BEEN SELECTED for the launch of the new RATP Apps portal. ‰š‰–……””—™—‰ˆ…˜…‘…ˆ‰…š……†‰† as part of its open data approach.

RATP SUBSIDIARY IXXI ”…‰ˆ…‘…Ž“––“‰’ˆ‰š‰“”’‹ ˜Œ‰˜‘‰˜…†‰—‘™…˜“–’˜–“ˆ™‡‰ˆ ’‡“’’‰‡˜“’›˜Œ˜Œ‰˜–…‡…’ˆ †……—˜–‰”…‡‰‘‰’˜›“–—“’ ’‰’—™‘‘‰–ƉƇƈƌĽ

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RATP Apps: a selection of useful tools Œ‰””—”…˜Š“–‘ĺ›Œ‡Œ has been available since “š‰‘†‰–ƉƇƈƌ“’›››Ľ–…˜”ĽŠ–ĺ †–’‹—˜“‹‰˜Œ‰–˜Œ‰‘“—˜™—‰Š™ …””—Š“–‹‰˜˜’‹…–“™’ˆ C‰Ŀˆ‰Ŀ–…’‡‰ĽŒ‰”“–˜……‘— ˜“‘…‰Ž“™–’‰——‘”‰–…’ˆ ‘“–‰‰’Ž“…†‰Š“–”…——‰’‹‰–—Ľ ””—…–‰—‰‰‡˜‰ˆ…‡‡“–ˆ’‹˜“ several criteria, such as whether they are useful and relevant for ”…——‰’‹‰–—ĺ›Œ‰˜Œ‰–˜Œ‰…–‰ intuitive and easy to use, and ˜Œ‰–ˆ‰—‹’Ľ“–‰œ…‘”‰ĺ ʼn…–—Ŀ…“–˜‰Ŋ˜‰— ”…——‰’‹‰–—‰œ…‡˜›Œ‰–‰˜“—˜ or stand on a train so that, when ˜Œ‰‹‰˜“ŠŠĺ˜Œ‰…–‰–‹Œ˜’ front of the exit or connection ˜Œ‰’‰‰ˆĽʼn‡‡‰——†‰Ľ’‰˜Ŋ—˜— all places of interest that have accessible facilities for people ›˜Œ–‰ˆ™‡‰ˆ‘“†˜Ľʼn˜“”‰‰’Ŋ ‹š‰—‡“‘”–‰Œ‰’—š‰’Š“–‘…˜“’ about bus journeys, such as the ‰—˜‘…˜‰ˆ–‰‘…’’‹Ž“™–’‰ ˜‘‰Ľʼn…–—‰˜–“‘™…˜“–Ŋ —…‹…‘‰˜Œ…˜—‘™…˜‰—ˆ–š’‹ ……–—‘‰˜–“˜–…’Ľ

MOBILE AND ONLINE

MY INFO IN ONE CLICK

FACEBOOK ň—Š…’”…‹‰”–“šˆ‰— ’‰›—…†“™˜˜Œ‰’‰˜›“– …’ˆ”…–˜’‰–—Œ”—ĺ…’ˆ”–“‘“˜‰— RATP’s innovative services More than 120,000 fans

RATP WEBSITE www.ratp.fr ‰˜›“–”–‰—‰’˜…˜“’ĺ Group news, ”…——‰’‹‰–—‰–š‡‰—ĺ‰˜‡Ľ 11 million visits per month

ƙƛ FOR INDIVIDUAL LINES ‰…Ŀ˜‘‰—‰–š‡‰—˜…˜™—’Š“–‘…˜“’ …’ˆ’‰›—“’‰…‡Œ‘‰˜–“ĺ …’ˆ˜–…‘’‰ More than 200,000 followers

scope

RATP Scope

ONE CUSTOMER SERVICE ACCOUNT (@ClientsRATP)

www.ratp.fr/ratpscope †‰Œ’ˆĿ˜Œ‰Ŀ—‡‰’‰—““…˜˜Œ‰ ’‰˜›“–ň—“”‰–…˜“’—ĺ˜“ȝ’ˆ“™˜ Œ“›˜›“–—…’ˆ˜Œ‰ˆ…Ŀ˜“Ŀˆ… ‡Œ…‰’‹‰—˜”–‰—‰’˜— 17,700 unique visitors per month

4,100 followers

YOUTUBE 1,640,000 views

maRATP ‰–—“’…—‰ˆĺ–‰…Ŀ˜‘‰˜–…Ȟ‡ updates, useful addresses, ‰œ‡™—š‰“Ț‰–— Over 66,000 visitors per month

SOUNDCLOUD Over 2,000 subscribers in 2015

OPEN DATA RATP transport data accessible to developers, project leaders and —˜…–˜Ŀ™”—ĺŒ‰”’‹˜Œ‰‘‡–‰…˜‰ services and apps that are useful to people in Île-de-France Almost 7,500 visitors per month in 2015 on average

VISIT PARIS BY METRO

RER A engineering work, service stops at 10.30 pm

A new application that tells ”…——‰’‹‰–—›Œ‰–‰˜Œ‰–’‰œ˜˜–…’—ĺ ›Œ‰’˜›…––š‰…’ˆ˜Œ‰–‰—˜‘…˜‰ˆ Ž“™–’‰˜‘‰Ľ

5,800 followers

LinkedIn

18,700 connections

VIADEO

12,000 subscribers

IN STATIONS

The next bus will arrive in 5 min.

TRAFFIC

An app to help tourists discover Paris ť…š……†‰’ƈƇ…’‹™…‹‰—Ŧ Downloaded over 1.3 million times since 2013

monRERA

@RATP RECRUTE

OFFICIAL APP ‰—‹’‰ˆ˜“‹š‰”…——‰’‹‰–—’C‰Ŀˆ‰Ŀ–…’‡‰ the best possible travel experience 2.3 million users per month

ƚƠ

‡–“——˜Œ‰’‰˜›“–ĺ—‡–‰‰’—ˆ—”… –‰…Ŀ˜‘‰˜–…Ȟ‡’Š“–‘…˜“’ Š“–…†™—–“™˜‰—…’ˆ‘‰˜–“ĺ …’ˆ˜–…‘’‰— ƈĺƌƇƇ‘…‹‰—‡–‰‰’—Œ…ˆ†‰‰’ installed by the end of 2015, ”–“šˆ’‹‘™˜‘“ˆ…ű ’Š“–‘…˜“’Š–“‘…“”‰–…˜“–—űű in Île-de-France

* Metro – RER – trams – buses – trains. ** RATP – SNCF – Optile network.

ƘŢEXCELLENCE IN PASSENGER SERVICE

PHOTOGRAPHY IN THE SPOTLIGHT WITH “LA RATP INVITE…”

‰ȝ‹™–‰

™–ʼn…’š˜‰ľŊ”–“‹–…‘‘‰ ”–“‘“˜‰—”Œ“˜“‹–…”Œĺ›Œ‡Œ—…’…–˜Š“–‘ closely associated with travel. In 2015, ƈƍ—˜…˜“’—’˜Œ‰C‰Ŀˆ‰Ŀ–…’‡‰’‰˜›“– hosted exhibitions by several artists. For ‰œ…‘”‰ĺ …–– –™…‰–˜—Œ…–‰ˆ›˜Œ“™– ”…——‰’‹‰–—ƎƇ”Œ“˜“—“Š‡“™’˜–‰—…’ˆ‡˜‰— that he has explored on his travels. ”…–˜’‰–‰ˆ˜Œ‰ ‰™ˆ‰…™‘‰‘™—‰™‘ …’ˆ˜—ʼnŒ””‰ …—‘…’ĺ1˜“’’‰žĿ‘“ŁŊ ”Œ“˜“‹–…”Œ‡–‰˜–“—”‰‡˜š‰ĺ—™””“–˜’‹˜Œ‰ ‰œŒ†˜“’†”–‰—‰’˜’‹Œ—›“–’—”‰‡… …–‹‰Š“–‘…˜—›˜Œ’˜—”™†‡…–‰…—Ľ Œ‰Ɖƈ’˜‰–’…˜“’…‡‘…˜‰ conference was also an opportunity for us ˜“—Œ“›‰†…—˜¢“…‹…ˆ“ň—ʼn ‰’‰——Ŋ project to a wide audience.

ƈƍ

RATP stations displayed exclusive ›“–—† ”Œ“˜“‹–…”Œ‰– Bruce Gilden ˜Œ–“™‹Œ“™˜ ˜Œ‰—™‘‘‰– of 2015, —Œ“›’‹Œ— vision of urban

travel in five cities in which the Group operates ť “’‹ “’‹ĺ “Œ…’’‰—†™–‹ĺ …’‡Œ‰—˜‰–ĺ ‰›“– and Paris).

ƛƗ

Escaping through art ™–”™†‡…–‰…—…–‰—“‡…”…‡‰— Œ“—˜’‹‰’˜‰–˜…’‘‰’˜…’ˆ ‡™˜™–…‰š‰’˜—˜Œ…˜†–‹Œ˜‰’ ”…——‰’‹‰–—ňˆ…Ž“™–’‰—…’ˆ create social connections. In …–—ĺƊƇƇ…–˜—˜—…–‰…‡‡–‰ˆ˜‰ˆ …—ʼn‰˜–“™—‡…’—ŊĽŒ—š‰– ”“”™…–”–“‹–…‘‘‰ĺ›Œ‡ŒŒ…— ’—”–‰ˆ“˜Œ‰–’‰˜›“–—…–“™’ˆ ˜Œ‰›“–ˆĺ”–“šˆ‰—‰’Ž“‘‰’˜ ˜“”…——‰’‹‰–—…’ˆŒ‰”—ˆ‰š‰“” “™’‹˜…‰’˜Ľ—…“’‹Ŀ —˜…’ˆ’‹”…–˜’‰–“Š˜Œ‰“‡ ‰’‰’‰‘™—‡Š‰—˜š…ĺ…’ˆ ˆ™–’‹˜Œ‰ƉƇƈƌŠ‰—˜š… exclusively displayed 12 posters ˆ‰—‹’‰ˆ†™—˜–…˜“–—…’ˆ cartoonists in Duroc station, ›Œ‡Œ›…—–‰’…‘‰ˆʼn™–“‡Ŋ for the occasion. Poetry is …’“˜Œ‰–Š“–‘“Š‡™˜™–… ‰œ”–‰——“’”–“‘“˜‰ˆ† ˜Œ–“™‹Œ˜——™””“–˜Š“–‰š‰’˜— —™‡Œ…—ʼn–’˜‰‘”—ˆ‰—“²˜‰—Ŋ …’ˆ˜—ʼn‰—‹’‰—‰˜ˆ‰—–‘‰—Ŋ ”–“‹–…‘‘‰Ľ

Honing passengers’ cookery and rugby skills ™†‰–—˜…˜“’…‹…’Œ“—˜‰ˆ ™‹†…–’…–‡ŒƉƇƈƌĺ…˜ ˜Œ‰˜‘‰“Š˜Œ‰œ…˜“’—–™‹† ˜“™–’…‘‰’˜ĺ…’ˆ˜Œ‰’…‹…’ ’‰”˜‰‘†‰–Š“–˜Œ‰™‹†“–ˆ ™”ĺ›Œ‡Œ›…—Œ“—˜‰ˆ’˜Œ‰ Ľ ’…ˆˆ˜“’˜“™‹†…–ň— ”“”™…–›“–—Œ“”—ĺ›Œ‡Œ’‡™ˆ‰ ”‰’…˜…’ˆ—‡–™‘—‘™…˜“–—ĺ “ŠŠ‰–‰ˆ”…——‰’‹‰–—˜Œ‰ chance to experience a very British clubhouse. ’“š‰‘†‰–ĺ˜Œ–‰‰‰…ˆ’‹‡Œ‰Š— ‡“‘‘˜˜‰ˆ˜“”–“‘“˜’‹–‰’‡Œ ‹…—˜–“’“‘”™˜“’…‡““‰– ˆ‰‘“’—˜–…˜“’…’ˆ˜…—˜’‹ĺ…’ˆ ‹…š‰“™˜…ˆš‡‰’–“‘‰—’ ‘‰˜–“—˜…˜“’Ľ

“LE COULOIR DU TEMPS” WITH CNRS YELLOW BUSES INTRODUCES THE GALLERY BUS “–—†ƈƈ”…’˜‰–—…–‰’“›˜–…š‰’‹˜Œ‰ –“…ˆ—“Š“–—‰˜ĺ…‡‡“‘”…’‰ˆ†”…——‰’‹‰–—“’ …ˆ“™†‰Ŀˆ‰‡‰–†™—“”‰–…˜‰ˆ†‰šň—  —™†—ˆ…–ĽŒ——…’‰››…“Š†–’‹’‹…–˜ ˜“˜Œ‰”‰“”‰ĺ†™˜…—““Š”–“‘“˜’‹†™—‰—…—… ‘‰…’—“Š˜–…’—”“–˜Ľ

ƛƘ

How can a space, an object or a practice turn into …’˜‰‘“Š‡™˜™–…“–’…˜™–…Œ‰–˜…‹‰ĺ›“–˜Œ “Š‡“’—‰–š…˜“’…’ˆ–‰—˜“–…˜“’ń…’ˆ …’—›‰–‰ˆ˜Œ…˜•™‰—˜“’›˜Œ”‡˜™–‰—ĺ’—˜…’‹ …ƈƊƋĿ‘‰˜–‰Š–‰—‡“’…›…›…’“’˜”…–’…——‰Ŀ ‰’š‰’ñ‰‘‰˜–“—˜…˜“’’…–—Ľ

JAZZ À VIENNE š‰–—™‘‘‰–剚ĺvia its Vienne “†˜³——™†—ˆ…–ĺ—™””“–˜—˜Œ—Ž…žžŠ‰—˜š…ĺ ”–“šˆ’‹Š‰—˜š…Ŀ‹“‰–—›˜ŒŠ–‰‰—Œ™˜˜‰†™—‰— ˜“˜Œ‰Š…‘“™—Œ³¡˜–‰’˜•™‰š‰’™‰Ľ

ƘŢ 

‰‡“‘‰˜“ …’‰œ˜Ŀ‹‰’‰–…˜“’ station   CŀŀŧƛĺƘƘĺƘƙƘƛŨ ƙƗ  Ľ   ĺĺ     ĺ  ĺ Ľ       ňĽ

ARCHITECTURE THAT IS UNCOMPLICATED, FLUID, WELCOMING AND ENVIRONMENTALLY-FRIENDLY Œ‰—˜…˜“’‰…ˆ—“™’˜“…—”…‡“™—˜‡‰˜Œ…˜Œ…˜ —‰…—˜“’…š‹…˜‰Ľ˜—“–‹…’—‰ˆ˜“‹š‰”…——‰’‹‰–— a clear overview of the space and the vital transport —‰–š‡‰—…š……†‰ť˜‡‰˜‘…‡Œ’‰—ĺ–‰‡Œ…–‹’‹”“’˜—ĺ ’Š“–‘…˜“’“——ĺ’˜‰–…‡˜š‰’Š“–‘…˜“’˜‰–‘’…—ĺ ‰˜‡ĽŦĽ‰…–‰™—’‹Œ‹ŒĿ•™…˜ĺ—™—˜…’…†‰‘…˜‰–…—ĺ …’ˆ……ˆŽ™—˜…†‰‹Œ˜’‹——˜‰‘˜Œ…˜‡–‰…˜‰—”™†‡ …–‰…—›˜Œ…—‰’—‰“Š‡“‘Š“–˜…’ˆ…‡…‘ĺ—…Š‰ ‰’š–“’‘‰’˜Ľ‰…–‰™—’‹‰‡“Ŀˆ‰—‹’”–’‡”‰—…’ˆ ˜…’‹’˜“…‡‡“™’˜‰’š–“’‘‰’˜…‡–˜‰–…†™—’‹ –‰‡‡…†‰ĺ‰’š–“’‘‰’˜…ĿŠ–‰’ˆ‘…˜‰–…—Ľ ‹‰“˜Œ‰–‘…Œ‰…˜”™‘”——˜‰‘’—˜…‰ˆ’˜Œ‰ Š“™’ˆ…˜“’›…—–‰‹™…˜‰—˜Œ‰‡‘…˜‰›˜Œ’˜Œ‰ —˜…˜“’…’ˆ‘”–“š‰—˜—‡…–†“’Š““˜”–’˜Ľ

AN INTERMODAL HUB THAT INTERACTS WITH THE CITY

A MULTIMODAL HUB Œ‰—˜…˜“’—“”‰’“’˜“…—•™…–‰ “–‡“š‰–‰ˆ…–‰…ĺ‘…’‹˜‰…— ˜“‡“’’‰‡˜›˜Œ“˜Œ‰–Š“–‘— “Š˜–…’—”“–˜ĺ†“˜Œ”™†‡ť†™—‰—ĺ ˜–…‘—ĺ‰˜‡ĽŦ…’ˆ’ˆšˆ™…ť†‡‡‰—ĺ ›…’‹ĺ‰˜‡ĽŦ児“’‹›˜Œ…Š“–‘— “Š—Œ…–‰ˆ˜–…š‰ť–ˆ‰Ŀ—Œ…–’‹ĺ ‡…–Ŀ—Œ…–’‹ĺ‰˜‡ĽŦĽ

ƛƙ

A BEACON IN THE CITY Œ‰—˜…˜“’—……’ˆ‘…–’˜Œ‰ urban landscape, and ensures …—‘““˜Œ˜–…’—˜“’†‰˜›‰‰’˜Œ‰ ‡˜…’ˆ˜Œ‰˜–…’—”“–˜’‰˜›“–Ľ

EASY AND INTUITIVE TO GET AROUND

REAL-TIME INFORMATION AN ACCESSIBLE STATION Station facilities provide the Œ‹Œ‰—˜‰š‰“Š…‡‡‰——†˜Š“– ”‰“”‰›˜Œ–‰ˆ™‡‰ˆ‘“†˜ĺ ’‡™ˆ’‹›ˆ‰’‰ˆ˜‡‰˜†…––‰–—ĺ escalators and lifts, and sound ‹™ˆ…’‡‰——˜‰‘—Ľ

CLEAR, ACCURATE SIGNAGE ˜…˜“’—‹’—‹™ˆ‰”…——‰’‹‰–— easily towards trains or the city, ‡“’’‰‡˜’‹—‰–š‡‰—唐…‡‰— of cultural interest and local …‘‰’˜‰—ťŒ“—”˜…—ĺ˜“›’Œ…—ĺ —Œ“””’‹…–‰…—ĺ‰˜‡ĽŦĽ MULTIMODAL SCREENS Œ‰—‰—‡–‰‰’—…–‰—˜–…˜‰‹‡… ”…‡‰ˆ˜“†‰š—†‰˜“˜Œ‰…–‹‰—˜ ’™‘†‰–“Š”‰“”‰ĺ”–“šˆ’‹ ‡“’—˜…’˜™”ˆ…˜‰ˆ’Š“–‘…˜“’ …†“™˜…––š…˜‘‰—唓——†‰ ‡“’’‰‡˜“’—…’ˆ˜–…Ȟ‡—˜…˜™— …‡–“——˜Œ‰›Œ“‰’‰˜›“–Ľ Œ‰…—“”–“šˆ‰“˜Œ‰–’Š“–‘…˜“’ …—–‰•™–‰ˆĺ—™‡Œ…—’‰›—“’—‰–š‡‰ ˆ—–™”˜“’—剒‹’‰‰–’‹›“–—…’ˆ security.

STAFF ON THE GROUND ™–—˜…Ț—˜‰’˜“”…——‰’‹‰–—…’ˆ ˆ“˜Œ‰–™˜‘“—˜˜““Ț‰–˜Œ‰‘˜Œ‰ †‰—˜”“——†‰—‰–š‡‰Ľ“–‰œ…‘”‰ĺ ˜Œ‰‡…––˜…†‰˜—˜Œ…˜Œ‰”˜Œ‰‘ ”–“šˆ‰–‰…Ŀ˜‘‰’Š“–‘…˜“’ “’˜–…Ȟ‡…’ˆ˜Œ‰‡˜Ľ

NEW SERVICES

CONNECTED PUBLIC AREAS ˜›“–‰–—’‰‰ˆ˜“—˜… ‡“’’‰‡˜‰ˆ“’˜Œ‰‘“š‰…’ˆĺ›˜Œ ‡Œ…–‹’‹”“’˜—…’ˆĿ…‡‡‰——ĺ ›‰‰’…†‰˜Œ‰‘˜“›“–‰’–“™˜‰Ľ

SOCIAL SPACES ™–”™†‡…–‰…—Œ“—˜š…–“™—Š“–‘—“Š…–˜—˜‡‰œ”–‰——“’Ľ Œ‰Œ‰””‰“”‰˜“—Œ…–‰…‡“’˜‰‘”“–…–™–†…’‡™˜™–‰Ľ ‰–‘…’‰’˜’—˜……˜“’—…’ˆ˜‰‘”“–…–‰œŒ†˜“’—…’ˆ‰š‰’˜— š‰’™””…——‰’‹‰–—ňŽ“™–’‰—…’ˆ‹š‰˜Œ‰‘“””“–˜™’˜‰—˜“—Œ…–‰ experiences and interact with other people.

ƛƚ

LOCAL RETAILERS Retail outlets are selected …‡‡“–ˆ’‹˜“˜Œ‰—˜…˜“’ň—‡‰’˜‰‰ …’ˆ‰’š–“’‘‰’˜ĺ…’ˆ‘…‰ day-to-day life easier for our ”…——‰’‹‰–—Ľ

ƘŢEXCELLENCE IN PASSENGER SERVICE

A service culture shared by all —˜…Ț       ĺ  Ľ

ALGIERS METRO …——‰’‹‰–’™‘†‰–—“’˜Œ‰Š–—˜’‰“Š˜Œ‰ ‹‰–—‘‰˜–“ś›Œ‡Œ‰šĺvia Ž…ž…Å–ĺ†–“™‹Œ˜’˜“—‰–š‡‰’‡˜“†‰–ƉƇƈƈś …–‰’‡–‰…—’‹‰š‰–‰…–ĺ…’ˆ”…——‰’‹‰– —™–š‰—…–‰—Œ“›’‹…—…˜—Š…‡˜“’–…˜‰“ŠƐƏǷĽ

NAVIGO OPERATION ’ƈ‰”˜‰‘†‰–ƉƇƈƌĺ˜Š’˜–“ˆ™‡‰ˆ˜Œ‰ƀƎƇ ‘“’˜Œ…Ŀž“’‰…š‹“”…——Ľ‰˜““ ‰œ‡‰”˜“’…‘‰…—™–‰—˜“—™””“–˜˜Œ‰‘“š‰ĺ …––…’‹’‹Š“–…’‰œ˜–…ƉƇƇ‰‘”“‰‰—˜“›“– ’ƊƊ—˜…˜“’—Š“–…˜Œ–‰‰Ŀˆ…”‰–“ˆĺ˜“’Š“–‘ ”…——‰’‹‰–—…’ˆ‰œ”…’˜Œ‰”–‡’‹‡Œ…’‹‰— adopted by Stif.

A TRIPLE AWARD-WINNING COMMUNICATION CAMPAIGN ’ƉƇƈƌĺ“™–”™†‡‡“‘‘™’‡…˜“’‡…‘”…‹’ ›“’˜Œ–‰‰…›…–ˆ—’˜Œ‰ƉƐ th Grands Prix “‘‘™’‡…˜“’ȗ’˜–‰”–—‰ĺ›’’’‹‰—˜ “‘‘™’‡…˜“’…’ĺ“—˜ŠŠ‰‡˜š‰ …‘”…‹’ĺ…’ˆ…’ “’“™–…†‰‰’˜“’Ľ’˜Œ‰ “”“‘“–”“–…˜‰™—’‰——›…–ˆ—ƉƇƈƍĺ ˜…—“›“’˜Œ‰“”“‘ “ˆ…›…–ˆ’ ˜Œ‰”™†‡Ŀ’˜‰–‰—˜…ˆš‰–˜—’‹‡…˜‰‹“–Ľ

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“Š”…——‰’‹‰–— surveyed said ˜Œ‰›‰–‰—…˜—ȝ‰ˆ ›˜Œ˜Œ‰——˜‰‘ adopted to deal ›˜Œ˜Œ‰ line A closure in —™‘‘‰–ƉƇƈƌ and with the way their needs were addressed ˆ™–’‹˜Œ…˜ period.

œ‡‰”˜“’…‰Ț“–˜— to address an unprecedented situation We deployed exceptional resources to help people in C‰Ŀˆ‰Ŀ–…’‡‰Š…‡’‹˜Œ‰Š–—˜Ŀ‰š‰– ‡“—™–‰ś†‰˜›‰‰’Ɖƌ ™…’ˆ ƉƊ™‹™—˜ƉƇƈƌś“Š˜Œ‰‡‰’˜–… —‰‡˜“’“Š’‰ĺ›Œ‡Œ ‡…––‰—™”˜“ƈĽƉ‘“’ ”…——‰’‹‰–—”‰–ˆ…Ľ‰ˆ‰š—‰ˆ …‡“‘”–‰Œ‰’—š‰”…’†…—‰ˆ on the three principles of ’Š“–‘’‹ĺ‹™ˆ’‹…’ˆ‘…’…‹’‹ ”…——‰’‹‰–Š“›—Ľ‰…–†‰Š“–‰ the closure, we started …’‰œ‡‰”˜“’…’Š“–‘…˜“’ ”–“‹–…‘‘‰ĺ›Œ‡Œ›‰‹–…ˆ™… †™˜™”ĺ˜“’Š“–‘”‰“”‰…†“™˜ ˜Œ‰”…–˜…’‰‡“—™–‰ĺ—™‹‹‰—˜ …˜‰–’…˜š‰–“™˜‰—…’ˆ‘…’…‹‰

”…——‰’‹‰–Š“›—ˆ™–’‹˜Œ‰ ‡“—™–‰Ľ˜…˜“’—˜…ŠŠĺ˜‡‰˜ ’—”‰‡˜“–—ĺ“™’‹”‰“”‰ on “emplois d’avenirŊ‰‘”“‘‰’˜ support contracts and seasonal ›“–‰–—Œ–‰ˆ˜“Œ‰”˜“™–—˜— were present in all stations …ŠŠ‰‡˜‰ˆĺ…’ˆ›‰‘…ˆ‰—™–‰ ›‰Œ…ˆ‰’“™‹Œ”‰“”‰“’ ˜Œ‰‹–“™’ˆ˜“‹™ˆ‰”…——‰’‹‰–— …’ˆ…’—›‰–˜Œ‰–•™‰—˜“’—Ľ This unprecedented effort, —™””“–˜‰ˆ†”“›‰–Š™ˆ‹˜… –‰—“™–‡‰—ś’‡™ˆ’‹…ˆ‰ˆ‡…˜‰ˆ website, a journey planner and –‰…Ŀ˜‘‰™”ˆ…˜‰—†˜‰œ˜‘‰——…‹‰ ś‘˜‰ˆ˜Œ‰‘”…‡˜“Š˜Œ‰ ˜‰‘”“–…–‡“—™–‰Ľ

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Closer to our customers —”…–˜“Š˜Œ‰ʼn…ˆ‰’Ŋ —‰–š‡‰‡“’‡‰”˜ĺ›‰…–‰–“’‹“™˜ “™–ʼn‘†˜“’‡‰’˜Ŋ…””–“…‡Œ across the whole of RATP. The approach has three aspects, ’˜‰’ˆ‰ˆ˜“‰’—™–‰…Œ‹ŒĿ•™…˜ ‡™—˜“‘‰–‰œ”‰–‰’‡‰ļ›‰‡“‘’‹ public areas, innovative services and proactive staff who have –‰‡‰š‰ˆʼn‰–š‡‰Ŋ˜–…’’‹Ľ “—˜“Š“™–—˜…ŠŠ’““’‹‰–Œ…š‰ ˜“—‰˜‡‰˜—†‰‡…™—‰˜‡‰˜ ‘…‡Œ’‰—…–‰‘“–‰›ˆ‰ available, and so they now have ‘“–‰—‡“”‰˜“…———˜”…——‰’‹‰–— …’ˆ”–“šˆ‰˜Œ‰‘›˜Œ ’Š“–‘…˜“’ĽŒ‰ʼn‰–š‡‰Ŋ …””–“…‡Œ’š“š‰——˜…ŠŠ›“–’‹ ”–“…‡˜š‰ĺ†‰’‹‘“–‰š—†‰ ˜“”…——‰’‹‰–—…’ˆ˜…’‹˜Œ‰ ’˜…˜š‰˜“Œ‰”˜Œ“—‰˜Œ‰˜Œ’ ’‰‰ˆŒ‰”’˜‡‰˜Œ…—ĺ’ ›…›…—…’ˆ“’”…˜Š“–‘—Ľ The approach was introduced ’ƉƇƈƌ“’“™––“…ˆ’‰˜›“–—ĺ ›Œ‰–‰›‰Œ…š‰ƈƋĺƇƇƇ†™—…’ˆ ˜–…‘ˆ–š‰–—’ˆ–‰‡˜‡“’˜…‡˜ ›˜Œ”…——‰’‹‰–—ĺ…’ˆ›‡“’˜’™‰ ’ƉƇƈƍĽ

ƘŢEXCELLENCE IN PASSENGER SERVICE

RATP Service Academy

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Œ‰–“Ŀ“™˜“Šʼn‰–š‡‰Ŋ —†…—‰ˆ“’˜–…’’‹”–“šˆ‰ˆ ˜“‰‘”“‰‰—†˜Œ‰‰–š‡‰ ‡…ˆ‰‘Ľ“–‰˜Œ…’˜›“˜Œ–ˆ— “Š‡™—˜“‘‰–—‰–š‡‰—˜…ŠŠ’ ˜Œ‰‘‰˜–“…’ˆ’‰˜›“–— ‡“‘”‰˜‰ˆʼn‰–š‡‰Ŋ ˜–…’’‹’ƉƇƈƌĽ™—˜“‘‰–ĿŠ…‡’‹ ‰‘”“‰‰—…–‰…—“†‰’‹ ‹–…ˆ™…‰•™””‰ˆ›˜Œ‘’Ŀ ˜…†‰˜—…’ˆ—‘…–˜”Œ“’‰—Ľ™– business-specific apps ensure that ˜Œ‰…›…—Œ…š‰’Š“–‘…˜“’ “’ĿŒ…’ˆ˜“Œ‰””…——‰’‹‰–——‰‰‡˜ …–“™˜‰“–”–‡‰…’ˆ‹š‰˜Œ‰‘ –‰…Ŀ˜‘‰’Š“–‘…˜“’“’—‰–š‡‰ status and the availability of …‘‰’˜‰—‰‰—‡……˜“–—Ľ

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…š‹“‡…–ˆ—“—˜‰š‰–ˆ… on the Île-de-France ’‰˜›“– With the alert ——˜‰‘ introduced in 2015, when we find a travelcard “’˜Œ‰’‰˜›“–ĺ ›‰’Š“–‘˜Œ‰ “›’‰–†‰Ŀ‘…

or text ‘‰——…‹‰Ľ The owner can ˜Œ‰’”‡™” the travelcard Š–“‘˜Œ‰ station where it was found ›˜Œ’ƉƋŒ“™–—Ľ

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Bringing after-sales service closer to our customers We have 3.4 million Navigo card users, and every year we handle 1.5 million after-sales service requests (lost or damaged cards, expired cards, etc.). We now offer after-sales service in all our 415 contact points (ticket and information counters) across the RATP Île-de-France networks. As soon as customers report their travelcard lost or stolen, they are given a temporary travelcard and they receive text messages informing them of when they can pick up their new card in the station of their choice.

On average, it takes only 16 hours for us to make a new card available after receiving a request. We find more than 160,000 items of lost property on our Île-de-France networks every year. With our new in-house app, when customers tell our staff that they have lost an item, we can look for it in real time across all of the RATP networks.

METROLINK TRAINING ACADEMY In Manchester, RATP Dev has set up an academy to train enough tram drivers to cope with the tripling of the network. A driving simulator has been developed in-house, and an e-learning platform is provided for customer relations staff.

“MON TRAM, MON STYLE” In May 2015, RATP staff and assistants went to meet passengers in eight stations on the T6 and T8 tram lines that opened in December 2014. The aim was to give customers all the information they needed to make the best possible use of this rapidly developing mode of transport.

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ƘŢEXCELLENCE IN PASSENGER SERVICE

Helping passengers with disabilities ˜Œ“™‹Œ›‰—”‰’ˆ…“˜“Š ‘“’‰“’‘…’‹ň— ˜–…’—”“–˜’‰˜›“–—…‡‡‰——†‰ĺ“™– policy in this area also depends “’—˜–“’‹—˜…ŠŠ‡“‘‘˜‘‰’˜Ľ We train and raise awareness …‘“’‹“™–—˜…ŠŠĺ—“˜Œ…˜˜Œ‰ ˆ‰š‰“”˜Œ‰–‹Œ˜’—˜’‡˜—Ľ ’…“‡Œ‰Ŀ—™–Ŀ“’剚ň— —™†—ˆ…–“ŠŠ‰–—˜“…‡‡“‘”…’… ”…——‰’‹‰–—›˜Œ–‰ˆ™‡‰ˆ‘“†˜ ˜Œ‰Š–—˜˜‘‰˜Œ‰˜–…š‰††™—Ľ ‹™ˆ‰˜“†‰—˜”–…‡˜‡‰Œ…—†‰‰’ prepared in conjunction with the …‡‡‰——†˜…ˆš—“–‡“‘‘˜˜‰‰ĺ ˜Œ–“™‹Œ›Œ‡Œ›‰›“–›˜Œ… …–‹‰’™‘†‰–“Š…——“‡…˜“’—“’ solutions and services that will ‘”–“š‰˜Œ‰›…›‰‘‰‰˜˜Œ‰ ’‰‰ˆ—“Š”…——‰’‹‰–—›˜Œ

ˆ—…†˜‰—Ľ’ƉƇƈƌ囉“–‹…’—‰ˆ sessions in which people with sensory deficits assessed innovative facilities such as sound ‹™ˆ…’‡‰——˜‰‘—…˜—˜…˜“’ ‰’˜–…’‡‰—…’ˆ…˜’Š“–‘…˜“’ ‡“™’˜‰–—ĺ˜‡‰˜‘…‡Œ’‰—›˜Œ š“‡‰’˜‰–Š…‡‰—ĺ—‹’…‹‰…’ˆ Braille handrails. ‰…—“—˜…–˜‰ˆ’—˜…’‹›…–’’‹ strips at the top of staircases ’ƌƎ‘‰˜–“—˜…˜“’—…’ˆ˜Œ–‰‰ —˜…˜“’—’ƉƇƈƌĽ

PASSENGER-FOCUSED COUNTERS ˜Œ‰‰’ˆ“ŠƉƇƈƌ児‘“—˜…˜‡‰˜‡“™’˜‰–— ’˜Œ‰C‰Ŀˆ‰Ŀ–…’‡‰‘‰˜–“’‰˜›“–Œ…ˆ†‰‰’ –‰”…‡‰ˆ›˜Œ”…——‰’‹‰–’Š“–‘…˜“’‡“™’˜‰–—Ľ Œ‰–“Ŀ“™˜“Š“‘”˜“–—Ŀ™†‡“™’˜‰–—’ —˜…˜“’—›…—…—“’‰…–’‹‡“‘”‰˜“’Ľ

“METTEZ DU BUS DANS VOTRE VIE” “–˜Œ–‰‰›‰‰—’‰”˜‰‘†‰–…’ˆ‡˜“†‰–ĺ —˜…ŠŠ—‰˜™”…’™‘†‰–“Š”“”Ŀ™” —Œ“›–““‘—…’ˆ‡…––‰ˆ“™˜“’Ŀ—˜–‰‰˜ ‘…–‰˜’‹’‰…–˜“—˜…˜“’—“’—‰‰‡˜‰ˆ lines. Those efforts were intended to ”–“‘“˜‰†™—‰—’…’“š‰›…ĺ…’ˆŠ“‡™—‰ˆ Š“–˜Œ‰Š–—˜˜‘‰“’“‡…—‰–š‡‰—Ľ

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‰‘”“‰‰— ˜…’‹”…–˜’ the Festival des Infos Services ›‰’˜˜“‘‰‰˜ ”…——‰’‹‰–—…˜ ƉƉ“‡…˜“’—“’‹ ˜Œ‰’‰˜›“–’ ‰‡‰‘†‰–ƉƇƈƌĺ

˜“’Š“–‘˜Œ‰‘ about RATP’s Š™–…’‹‰“Š services and special offers.

S3A ACCREDITATION FOR METRO LINE 10 ’‰‡‰‘†‰–ƉƇƈƌ呉˜–“’‰ƈƇ›…— ˜Œ‰Š–—˜˜“†‰…›…–ˆ‰ˆ˜Œ‰Ɗ…†‰ĺ ›Œ‡Œ—Œ“›—˜—‡“‘‘˜‘‰’˜˜“ ›‰‡“‘’‹ĺ’Š“–‘’‹ĺ—™””“–˜’‹…’ˆ ‰’—™–’‹…‡‡‰——˜“”‰“”‰›˜Œ‘‰’˜… disabilities.

AWARD-WINNING GAUTRAIN RATP Dev’s South African subsidiary won the Global AirRail Alliance Award for the excellent •™…˜“Š˜Œ‰…–”“–˜‡“’’‰‡˜“’—‰–š‡‰ “ŠŠ‰–‰ˆ†˜—‰œ”–‰——˜–…’‡“’’‰‡˜’‹ “Œ…’’‰—†™–‹›˜Œ–‰˜“–…Ľ …™˜–…’ň— ”…——‰’‹‰–—…˜—Š…‡˜“’—‡“–‰—“š‰–ƐƇǷĽ

Ever increasing range of tourist services š‰–‰…–ĺ‘“–‰˜Œ…’ƊƇ‘“’ ˜“™–—˜—ĺƋƏǷ“Š›Œ“‘‡“‘‰ Š–“‘…†–“…ˆĺ™—‰ň— ˜–…’—”“–˜’‰˜›“–—Ľ˜”‰… ˜“™–—˜˜‘‰—ĺ…’ˆ”…–˜‡™…– ˆ™–’‹˜Œ‰—™‘‘‰–囉… “’‘“–‰˜Œ…’ƉƇƇ‘™˜’‹™… ʼn‹–‰‰’Ž…‡‰˜Ŋ—˜…ŠŠ˜“›‰‡“‘‰ ˜Œ‰‘’˜Œ‰Ɗƍ—˜…˜“’—˜Œ…˜—‰‰ ˜Œ‰…–‹‰—˜˜“™–—˜’™‘†‰–—Ľ™– ʼn—˜…–—†‰˜–“Ŋ…””ĺ›Œ‡Œ ›…—…™’‡Œ‰ˆ’ƉƇƈƊ…’ˆ— …š……†‰’ƈƇ…’‹™…‹‰—ĺ‘…‰— ˜‰…—‰–Š“–˜“™–—˜—˜“‹‰˜…–“™’ˆ …’ˆ—–‰‹™…–™”ˆ…˜‰ˆĽ™˜—ˆ‰ Gallieni station, close to the ™–“’‰—’˜‰–’…˜“’…‡“…‡Œ

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station, we have opened a tourist ’Š“–‘…˜“’‡‰’˜–‰Ľ‰…—“…‡˜ …—˜“™–‹™ˆ‰—ĺ›˜Œ“™–’‹—ŒĿ …’‹™…‹‰—˜“†™—…™ˆ“‹™ˆ‰— …’ˆ“™–ʼn‰‡–‰˜—ˆ‰…–—Ŋ…””ĺ which helps tourists discover ˜Œ‰‡˜ň—‘“—˜™’™—™…”…‡‰—Ľ ’‰”˜‰‘†‰–ƉƇƈƌĺ †‰‡…‘‰˜Œ‰ƈƊthŠ“™’ˆ‰–‘‰‘†‰– “Š‰‡“‘‰˜…†ĺ…”…˜Š“–‘ dedicated to innovation in the ˜“™–—˜’ˆ™—˜–Ľ™–’š“š‰‘‰’˜ ’˜Œ…˜”…˜Š“–‘›‰’…†‰™— ˜“‰’Œ…’‡‰“™––…’‹‰“Š˜“™–—˜ services.

INNOVATION IN ALL AREAS Innovation as a driver of development 52 A world leader in automatic metro systems 56 Focus on the Grand Paris Express project 60 Leading the worldwide tram revival 62 Bus networks designed to provide the best possible local service 64 Being an innovative employer: fundamental to the Group’s development 66

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ƙŢINNOVATION IN ALL AREAS

Innovation as a driver of ˆ‰š‰“”‘‰’˜  ň ĺ ƙƗƘƝ  ļ ň   ň Ľ

ELECTRONIC TICKETING AT YELLOW BUSES ’ƉƇƈƌ剚ň——™†—ˆ…–’“™–’‰‘“™˜Œ ť’˜‰ˆ ’‹ˆ“‘Ŧ…™’‡Œ‰ˆʼnŒ‰“š‰Ŋĺ…’…”” ˜Œ…˜‰’…†‰—”…——‰’‹‰–—˜“†™…’ˆˆ“›’“…ˆ —’‹‰ĿŽ“™–’‰˜‡‰˜—ĺˆ…˜–…š‰‡…–ˆ—…’ˆ ‘“’˜Œ”…——‰—Ľ‰“›™—‰—Œ…ˆ…–‰…ˆ›“’ …’…›…–ˆŠ“–‰—˜‘…–˜‡…–ˆ‡‰˜’‹‰–š‡‰ with its Glo Card.

JOURNEY SIMULATOR DURING THE RER LINE A CLOSURE

FOUR-WEEK TRIAL FOR THE  FASTPOINT APP

™–’‹˜Œ‰‡“—™–‰“Š’‰’—™‘‘‰–ƉƇƈƌĺ ’˜–“ˆ™‡‰ˆ…’‰›˜““Š“–˜—”…——‰’‹‰–— ’˜Œ‰Š“–‘“Š…Ž“™–’‰—‘™…˜“–˜Œ…˜”–“”“—‰— …’™‘†‰–“Š…˜‰–’…˜š‰–“™˜‰—ĺ˜…’‹’˜“…‡‡“™’˜ ‰‡“’‹‰—˜“’Ľ

˜ …–‰ˆ‰“’’‰‡‰‘†‰–ƉƇƈƌĺ ”…——‰’‹‰–—›‰–‰…†‰˜“ˆ“›’“…ˆ …Š‘ś‹š‰’…›…Š“–Š–‰‰†‰˜–“†™—ĺ ň—…ˆš‰–˜—’‹—…‰—†–“‰–…‹‰™’˜ś’ “’“’‰‘’™˜‰™—’‹…’‰›™˜–…Š…—˜ ˆ“›’“…ˆ’‹—“™˜“’Ľ

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Speeding up the Group’s digital transformation A culture deeply rooted in a rich history “–‰…–—›‰Œ…š‰†‰‰’…‘…——’‹ ›“–ˆŠ–—˜—ĺ’‡™ˆ’‹˜Œ‰Š–—˜ –™††‰–Ŀ˜–‰‘‰˜–“—ĺ˜Œ‰Š–—˜ …™˜“‘…˜‡˜–…’“”‰–…˜“’ ——˜‰‘—ĺ˜Œ‰Š–—˜›ˆ‰Ŀ‹…™‹‰ …™˜“‘…˜‡‘‰˜–“ĺ…’ˆ˜Œ‰Š–—˜ ‡“’˜…‡˜‰——˜–…š‰”…——‰—Ľ™– ’˜‰‹–…˜‰ˆ‰’‹’‰‰–’‹‘“ˆ‰Œ…— ”–“š‰’‰ŠŠ‰‡˜š‰ĺ…“›’‹™—˜“ ‡…––“™˜‘…Ž“–™”‹–…ˆ‰—˜““™– ’‰˜›“–—›Œ‰‰‰”’‹˜Œ‰‘Š™ “”‰–…˜“’…ĺ—™‡Œ…—…™˜“‘…˜’‹ ‘‰˜–“’‰ƈ…’ˆ—““’’‰Ƌĺ…’ˆ †–’‹’‹ƍƇ‘“Š˜–…‘’‰—’˜“ —‰–š‡‰’“’˜Œ–‰‰‰…–—Ľ™– —˜–…˜‰‹—˜“—˜–‰’‹˜Œ‰’˜Œ— ‡™˜™–‰’“–ˆ‰–˜“–‰‘…’…˜˜Œ‰ ‰…ˆ’‹‰ˆ‹‰“Š˜‰‡Œ’““‹‰—˜Œ…˜ are central to our business – such …—…™˜“‘…˜‡‘‰˜–“——˜‰‘—…’ˆ ——˜‰‘—Š“–“”‰–…˜’‹–……’ˆ†™— ’‰˜›“–—ś…’ˆ˜“‡“’Š–‘“™– —˜…˜™—…—…‰…ˆ‰–’—‘…–˜ ‘“†˜Ľ

“’‹›˜Œ˜Œ‰›››Ľ–…˜”ĽŠ– website’s journey planner, which —‡“’—™˜‰ˆƈĽƉ‘“’˜‘‰—”‰– ˆ…ĺ›‰“ŠŠ‰–…’‘“†‰…”” ťƉĽƊ‘“’™—‰–—ŦŠ‰…˜™–’‹… personalised alert service, Twitter updates, and broadband ’™’ˆ‰–‹–“™’ˆ…–‰…—Ľ™–ˆ‹˜… ——˜‰‘—…–‰š˜…’‘”–“š’‹ ˜Œ‰–‰…Ŀ˜‘‰’Š“–‘…˜“’ ›‰”–“šˆ‰˜“”…——‰’‹‰–—…’ˆ “™–ˆ…“‹™‰›˜Œ˜Œ‰‘Ľ’ƉƇƈƌĺ Š™–˜Œ‰–—˜–‰’‹˜Œ‰’‰ˆ˜— –…’‹‰“Šˆ‹˜…—‰–š‡‰—›˜Œ˜Œ‰ launch of RATP Apps, a portal ’‡™ˆ’‹ƈƉ‘“†‰…””—˜Œ…˜…‘ ˜“‘…‰”…——‰’‹‰–—ňˆ… Ž“™–’‰—‰…—‰–ĺ…’ˆʼn‘“’Ŋĺ …’…””—”‰‡…ˆ‰—‹’‰ˆ˜“ ‘”–“š‰”…——‰’‹‰–’Š“–‘…˜“’ “’’‰Ľ“‰’‡“™–…‹‰ ˜Œ‰ˆ‰š‰“”‘‰’˜“Š…’ ‰‡“——˜‰‘囉Œ…š‰”™–—™‰ˆ“™– open data policy as part of the ’‰›‡“’˜–…‡˜›˜Œ˜Šļ˜–…’—”“–˜ data are now accessible to developers and start-ups to enable ˜Œ‰‘˜“‡–‰…˜‰’‰›—‰–š‡‰—Ľ

Ɯƚ

Data as decision-making tools —…’“”‰–…˜“–“Š—‘…–˜˜–…’—”“–˜ ——˜‰‘—囉‹‰’‰–…˜‰…Œ™‹‰ …‘“™’˜“Šˆ‹˜…ˆ…˜…Ľ Œ‰——˜‰‘—›‰‡™––‰’˜™—‰’ Île-de-France allow us to convert ‘“’—“Š”‰‡‰—“Šˆ…˜… Š–“‘˜Œ‰‘“†‰’‰˜›“–’˜“ —˜…˜—˜‡…’ˆ‡…˜“–—’–‰…˜‘‰Ľ Those statistics then help ™—˜“‘”–“š‰“™–˜–…’—”“–˜ provision and to advise ”…——‰’‹‰–—“’˜Œ‰–Ž“™–’‰—Ľ In 2015, with the Group’s support, RATP Dev launched its Data Rush project, which explores innovative solutions for ”–“‡‰——’‹†‹ˆ…˜…’“–ˆ‰– ˜“…———˜ˆ‰‡—“’Ŀ‘…’‹Ľ ‘—’‡™ˆ‰ˆ‰š—’‹’‰› —‰–š‡‰—˜…“–‰ˆ˜“‡™—˜“‘‰– ’‰‰ˆ—…’ˆ…ˆ“”˜’‹‘“–‰™—‰Š™ ‰”‰–Š“–‘…’‡‰’ˆ‡…˜“–—Ľ

ƙŢINNOVATION IN ALL AREAS

Partnerships in all areas Part of the Group’s innovation —˜–…˜‰‹—˜“Š“–‘…ˆš‰–—‰–…’‹‰ of external partnerships that ‰’…†‰™—˜“”“““™–——…’ˆ cross-fertilise our expertise. —”…–˜“Š˜Œ…˜—˜–…˜‰‹ĺ’ ‰‡‰‘†‰–ƉƇƈƌ’‰ˆ™” ›˜Œĺ–…’‹‰…’ˆ ‰‘…˜“ ˜“‡–‰…˜‰ž›…“™˜“’—ĺ …Ž“’˜š‰’˜™–‰Š“‡™—’‹ “’ˆ‰š‰“”’‹‡“’˜…‡˜‰——˜–…š‰ solutions based on two industry —˜…’ˆ…–ˆ—ļ˜Œ‰…”—“

’˜‰–’…˜“’…‡“’˜…‡˜‰——˜‡‰˜’‹ —˜…’ˆ…–ˆ…’ˆť‰…–‰ˆ “‘‘™’‡…˜“’Ŧ‘“†‰Ŀ”Œ“’‰ ˜‰‡Œ’““‹Ľ—’‹˜Œ‰–‘“†‰ ”Œ“’‰—ĺ”…——‰’‹‰–—›†‰…†‰ ˜“†™…’ˆ—˜“–‰˜Œ‰˜‡‰˜—˜Œ‰ ’‰‰ˆĺ›Œ‰–‰š‰–˜Œ‰‘‹Œ˜†‰Ľ ‰›“ŠŠ‰–˜Œ‰ž›…“™˜“’— –…’‹‰˜“˜–…’—”“–˜…™˜Œ“–˜‰—…’ˆ ‡“‘”…’‰—’ƉƇƈƍĽ‰…–‰…—“ ’‡Œ…–‹‰“Š˜Œ‰”™†‡˜–…’—”“–˜ section of the Nouvelle France ’ˆ™—˜–‰‰—‰ŠĿˆ–š’‹‡…– ‹“š‰–’‘‰’˜”…’Ľ

–“‘‰Š˜˜“–‹Œ˜ļ š‰–“™ĺ“Š ‰‘…˜“ĺ1—…†‰˜Œ“–’‰ĺ Œ…–›“‘…’…’ˆ of RATP, Stéphane Richard, Œ…–‘…’…’ˆ“Š –…’‹‰ĺ ™…™‘‰³”ĺ Œ…–‘…’“ŠĽ

DEVELOPMENT OF CONTACTLESS TRAVEL ž›…“™˜“’——…—‘”‰ĺ‘“ˆ‰–’˜‡‰˜’‹ —“™˜“’ˆ‰—‹’‰ˆ˜“‘…‰˜‰…—‰–Š“–”…——‰’‹‰–— ˜“‹‰˜…–“™’ˆĽ—’‹˜Œ‰–‘“†‰”Œ“’‰—ĺ ”…——‰’‹‰–—›†‰…†‰˜“†™˜–…’—”“–˜˜‡‰˜— ˆ–‰‡˜™—’‹…’…””ĺ…’ˆ—˜“–‰˜Œ‰‘—‰‡™–‰ “’˜Œ‰–—Ľ

ADAPTING CABLE TRANSPORT TO URBAN SETTINGS —’š“š‰ˆ’…’ȗ”–“Ž‰‡˜’“›’…—Ɖĺ ““’‹…˜˜Œ‰’˜‰–…‡˜“’†‰˜›‰‰’”™†‡˜–…’—”“–˜ …’ˆ‡…†‰˜‰‡Œ’““‹ĽŒ‰…‘—˜“”–“‘“˜‰ ˜Œ‰™—‰“Š‡…†‰‡…–—’™–†…’—‰˜˜’‹—Ľ

INVENTED IN JOHANNESBURG, DUPLICATED IN ALGIERS AND MANCHESTER RATP Dev’s South African subsidiary has ˆ‰š‰“”‰ˆ—“Š˜›…–‰˜Œ…˜‘…‰—˜‰…—‰–˜“ ”…’‡“‘”‰œ›“–—’š“š’‹…’™‘†‰–“Š contractors on operational transport lines. Œ‰—“Š˜›…–‰Œ…—†‰‰’…ˆ“”˜‰ˆ’‹‰–—…’ˆ ›—““’†‰™—‰ˆ“’‰˜–“’ň—’‰˜›“–“Š —‰š‰’˜–…‘’‰—’˜Œ‰’˜‰ˆ ’‹ˆ“‘Ľ

Ɯƛ

[BOUGE !]: ACCELERATING RATP’S DEVELOPMENT ™–‰’˜–‰”–‰’‰™–…‡“…‡Œ’‹——˜‰‘ …“›—‰‘”“‰‰—˜“‰…ˆ’’“š…˜š‰ projects with the benefit of expertise …’ˆ…ˆš‡‰Š–“‘“™˜—ˆ‰‰’˜–‰”–‰’‰™–—Ľ The candidates selected explore various —‡‰’…–“—呉‰˜”“˜‰’˜…‡‰’˜—…’ˆ”™˜ ˜“‹‰˜Œ‰–…†™—’‰——”…’ĽŒ‰…‘— …›…—˜Œ‰—…‘‰ļ˜“‡–‰…˜‰’’“š…˜š‰ …’ˆ‰‡“’“‘‡…š…†‰”–“ˆ™‡˜—Ľ

RATP labels ’™‘†‰–“ŠŒ‹ŒĿš…™‰Ŀ…ˆˆ‰ˆ solutions based on RATP’s ’˜‰‹–…˜‰ˆ‰’‹’‰‰–’‹›“–ĺ which have been tried and tested “’˜Œ‰ –“™”ň—’‰˜›“–—ĺ…–‰’“› …‡’“›‰ˆ‹‰ˆ…—…‘“’‹˜Œ‰†‰—˜ ’˜Œ‰†™—’‰——Ľ…’“Š˜Œ‰‘Œ…š‰ †‰‰’…ˆ“”˜‰ˆ†‘…’™Š…‡˜™–‰–— and other public transport ’‰˜›“–—Ľ‰…–‰Š“–‹’‹…Œ‰…ˆ

ˆ“›’˜Œ…˜”…˜Œĺˆ‰š‰“”’‹—‰š‰–… ’’“š…˜š‰…’ˆŒ‹Œ…‘†˜“™— ”–“‹–…‘‘‰——™‡Œ…—™—ƉƇƉƌ…’ˆ ³˜–“ƉƇƊƇĽ’ƉƇƈƍ囉›…”” ……†‰”–“‘“˜’‹˜Œ…˜‰œ”‰–˜—‰ ˜“…‡…˜…“‹™‰“Š’’“š…˜š‰ ‰’‹’‰‰–’‹—“™˜“’—ĺˆ‰š‰“”‰ˆ ›˜Œ’˜Œ‰‹–“™”ĺ˜Œ…˜—Œ“› ‡“‘‘‰–‡…”“˜‰’˜…Ľ

notre ambition pour les territoires

ƜƜ

Encouraging employeedriven innovation ˜Œ’˜Œ‰‹–“™”ĺ ›‰‰’‡“™–…‹‰’’“š…˜“’˜Œ–“™‹Œ …’™‘†‰–“Š‡“‘”‰˜˜“’— and collaborative tools. ’‰‡‰‘†‰–ƉƇƈƌĺ˜Œ‰‰’‹’‰‰–’‹ ˆ‰”…–˜‘‰’˜ň—’’“š…˜“’™’˜ –‰‡‰š‰ˆ…‹“ˆ‘‰ˆ…’˜Œ‰ …›…–ˆ—“–‹…’—‰ˆ†’’“šň‡˜‰™–—ĺ …’…——“‡…˜“’˜Œ…˜”–“‘“˜‰— ‰‘”“‰‰Ŀˆ–š‰’’’“š…˜“’Ľ ‰šň—’’“šȗ “‡Œ…‰’‹‰ ”–“ˆ™‡‰ˆ‘“–‰˜Œ…’ƈƇƇ‰’˜–‰— Š–“‘ƊƊ—™†—ˆ…–‰—…–“™’ˆ ˜Œ‰›“–ˆĽ’‰“Š˜Œ‰‰‰’˜– –‰•™–‰‘‰’˜—›…—˜Œ…˜’’“š…˜“’— should be capable of replication, and so we have been able to reuse ˜Œ‰‘’‘“–‰˜Œ…’ƎƇ”–“Ž‰‡˜— across our other subsidiaries in less ˜Œ…’‰‹Œ˜‰‰’‘“’˜Œ—Ľ

ƙŢINNOVATION IN ALL AREAS

A world leader ’…™˜“‘…˜‡ ‘‰˜–“——˜‰‘—      ŀ    ĺ    ĺ     Ľ

MÉTRO2030 —‡™––‰’˜‰’‹…‹‰ˆ’“’‰“Š ˜—…–‹‰—˜‰š‰–‘‰˜–“‘“ˆ‰–’—…˜“’ ”–“‹–…‘‘‰—ĽƉƇƊƇ囉›™—‰…“™– ‰œ”‰–˜—‰˜“‰’—™–‰˜Œ…˜˜Œ‰…–—‘‰˜–“ —™”˜“˜Œ‰‡Œ…‰’‹‰—“Š˜“‘“––“›ň—‡˜Ľ

METRO LINE 5: THE MOST HIGHLY RATED LINE IN PARIS ‰˜–“’‰ƌŒ…—”–“š‰ˆš‰–”“”™…– …‘“’‹C‰Ŀˆ‰Ŀ–…’‡‰–‰—ˆ‰’˜——’‡‰˜Œ‰ ’‰›‡˜—˜–…’‡“‘‘…’ˆ…’ˆ‡“’˜–“ ——˜‰‘›…—’˜–“ˆ™‡‰ˆĽ

SYSTRA IN MEDINA Systra – RATP and SNCF’s public transport ‰’‹’‰‰–’‹Ž“’˜š‰’˜™–‰śŒ…——‹’‰ˆ… ‡“’˜–…‡˜“’†‰Œ…Š“Š˜Œ‰…ˆ’…Œ–…’—˜ “’—™˜…’˜—‡“’—“–˜™‘˜“‡…––“™˜ ”–‰‘’…–—˜™ˆ‰—“’˜Œ‰Š™˜™–‰‘‰˜–“ ——˜‰‘’‰ˆ’…ť…™ˆ–…†…ň——‰‡“’ˆ‡˜Ŧĺ ˜Œ‰–‰†‡“’Š–‘’‹˜——˜–“’‹”–‰—‰’‡‰’˜Œ‰ –‰‹“’Ľ—˜–…Œ…—…–‰…ˆˆ‰—‹’‰ˆ…’ˆ†™˜ ˜Œ‰›“–ˆň—†™—‰—˜‘‰˜–“’‰’‰‡‡…ĺ›Œ‡Œ ‡…––‰—ƎƉĺƇƇƇ”…——‰’‹‰–—”‰–Œ“™–Ľ

ƜƝ

EFQM® CERTIFICATION FOR METRO LINE 14 ’‰‡‰‘†‰–ƉƇƈƌ名’‰ƈƋ†‰‡…‘‰˜Œ‰Š–—˜ ˜““†˜…’˜Œ‰®‰–˜Š‡…˜‰“Šœ‡‰‰’‡‰ĺ ›Œ‡Œ›…—‡–‰…˜‰ˆ†™–“”‰…’Š“™’ˆ…˜“’ ˜“‰’…†‰˜—‘‰‘†‰–—˜“…——‰——…’ˆ ‘”–“š‰˜Œ‰–•™…˜Ľ

Gradual redeployment of rubber-tyre metro trains

Automation of a second metro line Š˜‰–’‰ƈ名’‰Ƌ—’“›†‰’‹ Š™…™˜“‘…˜‰ˆ…—”…–˜“Š…’ ‰œ‡‰”˜“’…”–“Ž‰‡˜˜Œ…˜—‡…™—’‹ ’“‘…Ž“–˜–…ŠŠ‡ˆ—–™”˜“’Ľ ň—‡“‘”–‰Œ‰’—š‰–…’‹‰ “Š‰’‹’‰‰–’‹ĺ‘…’˜‰’…’‡‰…’ˆ “”‰–…˜“’…——‘‰…’—˜Œ…˜˜ ‡…’‘‰‰˜˜Œ‰Œ™‹‰˜‰‡Œ’““‹‡… …’ˆ“–‹…’—…˜“’…‡Œ…‰’‹‰— involved. By 2022, the project ›’š“š‰’“‡“—™–‰—“’‘‰˜–“ ’‰Ƌĺ›Œ‡Œ‡…––‰—…‘“—˜ ƍƌƇĺƇƇƇ”…——‰’‹‰–—”‰–ˆ…Ľ ˜›‡“’——˜“Š’—˜…’‹ ”…˜Š“–‘—‡–‰‰’—˜“Š˜˜Œ‰ ‡™–š…˜™–‰“Š‰œ—˜’‹—˜…˜“’—ĺ ™”‹–…ˆ’‹——˜‰‘—ť—™‡Œ …——‹’…’‹ĺ˜–…‡‰•™”‘‰’˜ …’ˆ‡“‘”™˜‰–—‰ˆ‘…’“‰™š–’‹ —˜…˜“’—Ŧ…’ˆ’˜–“ˆ™‡’‹ ƌƉ…™˜“‘…˜‡˜–…’—ĺ˜Œ‰Š–—˜ “Š›Œ‡Œ›—Œ…–‰˜Œ‰˜–…‡— ›˜Œ˜–…ˆ˜“’…˜–…’—ˆ™–’‹ …‡Œ…’‹‰“š‰–”‰–“ˆĽ

Octys, a new train control system ň—‰’‹’‰‰–’‹ˆ‰”…–˜‘‰’˜ is world-renowned for its expertise ’’˜‰‹–…˜’‹ˆ‹˜…˜‰‡Œ’““‹ ’˜“˜–…’˜–…ŠŠ‡‘…’…‹‰‘‰’˜ ——˜‰‘—Ľ’‡‰ ™ƉƇƈƌ呉˜–“ ’‰ƌŒ…—†‰‰’™—’‹‡˜—ĺ˜Œ‰ ’’“š…˜š‰˜–…’‡“‘‘…’ˆ…’ˆ ‡“’˜–“——˜‰‘ˆ‰—‹’‰ˆ† ‰’‹’‰‰–—…’ˆˆ‰š‰“”‰ˆ›˜Œ ‘…’™Š…‡˜™–‰–—Ľ‡˜——…Š…‹—Œ” ’’“š…˜“’“Š˜Œ‰³˜–“ƉƇƊƇ ”–“‹–…‘‘‰…’ˆ›†‰‹–…ˆ™… –“‰ˆ“™˜…‡–“——˜Œ‰‘‰˜–“ ’‰˜›“–Ľ˜—…’…™˜“‘…˜‡ˆ‹˜… ‡“’˜–“——˜‰‘Š“–’“’Ŀ…™˜“‘…˜‰ˆ ‘‰˜–“’‰—ļ‡“‘”™˜‰–—“’˜–…’— …’ˆ“’˜Œ‰‹–“™’ˆ›“–‡“’—˜…’˜ ˜“‰’—™–‰˜Œ…˜‘‰˜–“˜–…’—–™’ —…Š‰…’ˆ›˜Œ“”˜‘…‰ŠŠ‡‰’‡Ľ ‡˜——…–‰…ˆ’—‰–š‡‰“’’‰ Ɗ…’ˆ—‡™––‰’˜†‰’‹’˜–“ˆ™‡‰ˆ “’’‰ƐĽ

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RATP was the world’s first “”‰–…˜“–˜“‰œ”‰–‘‰’˜›˜Œ –™††‰–Ŀ˜–‰‘‰˜–“˜–…’—’˜Œ‰ ƈƐƌƇ—Ľ’ƉƇƈƌĺ˜Š…™’‡Œ‰ˆ …’…‘†˜“™—˜–…’–‰”…‡‰‘‰’˜ ”–“‹–…‘‘‰’š“š’‹…’“–ˆ‰– Š“–Ɗƌ‰‹Œ˜Ŀ‡…––…‹‰ƈƋ˜–…’—Ľ Œ‰—‰˜–…’—…–‰‘“–‰Š‰œ†‰ĺ ‰‡“’“‘‡…’ˆ…‡‡‰——†‰ĺ…’ˆ‡…’ †‰ˆ‰š‰–‰ˆ’Šš‰Ŀĺ—œĿ“–‰‹Œ˜Ŀ ‡…––…‹‰š‰–—“’—ĺ›˜Œ“–›˜Œ“™˜ a driver’s cabin. The first trains will ‡“‘‰’˜“—‰–š‡‰’—™‘‘‰–ƉƇƈƐ “’’‰ƈƋĺ›Œ‡Œ—‡™––‰’˜†‰’‹ ‰œ˜‰’ˆ‰ˆĺ…“›’‹ƏƐ…’ˆ Ƈƌ˜–…’—˜“†‰–‰ˆ‰”“‰ˆ ‹–…ˆ™…“’‘‰˜–“’‰—ƈĺƋ…’ˆ ƍĽ‰›ƈƋ˜–…’—›…—“ —™””‰‘‰’˜˜Œ‰Š‰‰˜“’’‰Ƌ…’ˆ ˜Œ‰‰œ˜‰’ˆ‰ˆ’‰ƈƈĽŒ—‡“‘”‰œ ”–“‹–…‘‘‰–‰•™–‰—ň— š…–“™———˜“›“–’”‰–Š‰‡˜ Œ…–‘“’ĺ’“–ˆ‰–˜“ˆ‰š‰“”˜Œ‰ ˜‰‡Œ’‡…’˜‰–Š…‡‰—–‰•™–‰ˆ˜“ ‰’—™–‰˜Œ…˜˜–…’—…–‰‡“‘”…˜†‰ ›˜Œ˜Œ‰–…——˜‰‘—“ŠŠ“™–‘‰˜–“ ’‰—Š‰…˜™–’‹ˆŠŠ‰–’‹ˆ‰‹–‰‰— “Š…™˜“‘…˜“’Ľ

THE RATP GROUP:

ESTABLISHED LEADER IN AUTOMATED METRO SYSTEMS INNOVATING FOR PASSENGERS IN THE PAST, PRESENT AND FUTURE PARIS ƐƇǷ“Š˜Œ‰…–— ‘‰˜–“™—‰—…™˜“‘…˜‰ˆ ‡“’˜–“——˜‰‘— ƘƠƜƘ

ƘƠƞƠ

PARIS †‰‹’—˜‰—˜’‹ …™˜“‘…˜‰ˆ‡“’˜–“ ——˜‰‘—

PARIS ’‰ƈƋĺ˜Œ‰ȝ–—˜Š™Ŀ …™˜“‘…˜‰ˆĺ…–‹‰Ŀ‡…”…‡˜‘‰˜–“ĺ ‡“‘‰—’˜“—‰–š‡‰ ƘƠƠƚ

ƘƠƠƟ

PARIS —˜…–˜—“”‰–…˜’‹–š…ĺ …Ŀ˜”‰…™˜“‘…˜‰ˆ‹Œ˜ –…›…˜“—‰–š‰–…–”“–˜

PARIS Line 1 is fully …™˜“‘…˜‰ˆ

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ƙƗƘƙ

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SÃO PAULO ‰š“”‰–…˜‰—˜Œ‰ȝ–—˜ Š™…™˜“‘…˜‰ˆ‘‰˜–“’‰ ’…˜’‘‰–‡…

PARIS ’‰Ƌ—Š™ …™˜“‘…˜‰ˆ

FOUR LEVELS OF AUTOMATION

CONTROLLED MANUAL DRIVING Œ‰ˆ–š‰–‘…’…‹‰— ……—”‰‡˜—“Šˆ–š’‹ ˜Œ‰˜–…’‘…’™…Ľ

ŀ CONTROL WITH DRIVER Œ‰˜–…’—“”‰–…˜‰ˆ™—’‹…™˜“‘…˜‰ˆ ‡“’˜–“—ĽŒ‰ˆ–š‰–—’‡Œ…–‹‰ “Š“”‰’’‹…’ˆ‡“—’‹ˆ““–—ĺ authorises the start-up of the train, ‘“’˜“–—˜Œ‰˜–…‡—…’ˆŒ…’ˆ‰— unexpected situations.

AUTOMATED DRIVING  ŀ ”‰–—“’ť’“˜…ˆ–š‰–Ŧ— on board to open and close doors and handle incidents.

FULLY AUTOMATED DRIVING Œ‰–‰…–‰’““’Ŀ†“…–ˆ—˜…ȚĽ Œ‰‡“’˜–“——˜‰‘‘…’…‹‰— all operations, which are —™”‰–š—‰ˆ–‰‘“˜‰ by a control centre.

EXPERTISE ACROSS SEVERAL CONTINENTS PARISŧŨ “–‰˜Œ…’ƌ‘“’”…——‰’‹‰–—”‰–ˆ…

SEOULŧ  Ũ ƋƇƇĺƇƇƇ”…——‰’‹‰–—”‰–ˆ…

ƉŒ‹ŒĿ‡…”…‡˜ 11 lines lines ƈ’…––“›Ŀ‹…™‹‰’‰ťŦ Ȅ”…˜Š“–‘—‡–‰‰’ˆ““–—

1 line

MANILAŧ Ũ ‘“—˜ƌƇƇĺƇƇƇ”…——‰’‹‰–— per day

ALGIERSŧ Ũ ƌƎĺƇƇƇ”…——‰’‹‰–—”‰–ˆ…

MUMBAIŧŨ ƍƇƇĺƇƇƇ”…——‰’‹‰–— per day eventually

1 line 1 line

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1 line

Metro line 14: still setting the standard

‰ȝ‹™–‰

’‰ƈƋ›…—˜Œ‰›“–ˆň—Š–—˜ ›ˆ‰Ŀ‹…™‹‰…™˜“‘…˜‰ˆ‘‰˜–“ ’‰›Œ‰’˜‡…‘‰’˜“—‰–š‡‰ĺ …’ˆ—‡“’—˜…’˜†‰’‹™”ˆ…˜‰ˆ ˜“–‰‘…’…˜˜Œ‰‡™˜˜’‹‰ˆ‹‰Ľ ‡‡‰‰–…˜“’…’ˆ†–…’‹Œ…š‰ †‰‰’“”˜‘—‰ˆ…’ˆ…––š…—’˜“ …’ˆˆ‰”…–˜™–‰—Š–“‘—˜…˜“’—…–‰ —’‡Œ–“’—‰ˆĺ‡™˜˜’‹‰’‰–‹ ‡“’—™‘”˜“’†ƈƌǷĽŒ…— …™’‡Œ‰ˆ…ƀƈƈƌ‘“’ ”–“‹–…‘‘‰˜“‰’…†‰’‰ƈƋ

to deal with the increase ’”…——‰’‹‰–Š“›—‰œ”‰‡˜‰ˆ ˜“–‰—™˜Š–“‘˜Œ‰’‰‰œ˜‰’—“’Ľ Additional entrances will be ‡–‰…˜‰ˆ…˜‘”…ˆ‰—…’ˆ“™– …’˜Ŀ1‘“’—˜…˜“’—ĺ›Œ‰ ‰–‡—˜…˜“’›™’ˆ‰–‹“ …‘…Ž“–™”‹–…ˆ‰˜“‘…‰˜‰…—‰– Š“–”…——‰’‹‰–—˜“‹‰˜…–“™’ˆĽ

85

seconds between trains ’˜Œ‰‘“–’’‹ rush hour “’‘‰˜–“ ’‰ƈƋ’…–—ĺ ˜Œ‰—Œ“–˜‰—˜‹…” in the world “’……–‹‰Ŀ capacity …™˜“‘…˜‰ˆ ‘‰˜–“’‰Ľ ƈƎ‰…–—…Š˜‰– ‡“‘’‹’˜“ service and …Š˜‰–‡…––’‹

over a billion ”…——‰’‹‰–—ĺ ‘‰˜–“’‰ƈƋ has proven ˜—“’‹Ŀ˜‰–‘ reliability, despite rapid ‹–“›˜Œ’ ˜–…Ȟ‡Ľ

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ƙŢINNOVATION IN ALL AREAS

Focus on the Grand Paris œ”–‰——”–“Ž‰‡˜ ƙƗƘƜň    ļ   ƘƛĻ      11 ŧ ŨĻ  ňŀ     ƘƜň  Ľ

Work on metro line 14’s northern extension well underway Œ‰‰œ˜‰’—“’“Š’‰ƈƋ˜“ …–‰ˆ‰…’˜Ŀ™‰’ĺ›Œ‡Œ— —‡Œ‰ˆ™‰ˆ˜“‡“‘‰’˜“—‰–š‡‰ ’—™‘‘‰–ƉƇƈƐĺ›†‰˜Œ‰Š–—˜ —‰‡˜“’“Š˜Œ‰ –…’ˆ…–—œ”–‰—— ’‰˜›“–ĽŒ‰˜›“‘…‡Œ’‰—†“–’‹ ƌĽƏ‘“Š…ˆˆ˜“’…˜™’’‰— —˜…–˜‰ˆ›“–’…˜‰ƉƇƈƌĺ…’ˆ ‡“’—˜–™‡˜“’›“–“’˜Œ‰Š“™–’‰›

stations is underway. ™†—‰•™‰’˜ĺ…’‰›ƈĽƎ‘ ‰œ˜‰’—“’›˜…‰˜Œ‰’‰˜“ Saint-Denis Pleyel, where ˜›‡“’’‰‡˜›˜Œ’‰—ƈƌĺƈƍ …’ˆƈƎ“Š˜Œ‰ –…’ˆ…–—œ”–‰—— ’‰˜›“–Ľ

WITH FOUR NEW AUTOMATED LINES …’ˆ˜›“’‰‰œ˜‰’—“’—˜“˜…’‹ƉƇƇ‘児“’‹ ›˜ŒƍƏ’‰›—˜…˜“’—†‰˜›‰‰’’“›…’ˆƉƇƊƇĺ –…’ˆ…–—œ”–‰———…—˜–…˜‰‹‡”–“Ž‰‡˜Š“– ˜Œ‰C‰Ŀˆ‰Ŀ–…’‡‰–‰‹“’Ľ

MANAGING THE FUTURE NETWORK’S INFRASTRUCTURE …›ĺ—˜Œ‰’‰˜›“–ň—’Š–…—˜–™‡˜™–‰ ‘…’…‹‰–…’ˆ›†‰’‡Œ…–‹‰“Š˜‰‡Œ’‡… ‘…’…‹‰‘‰’˜Š“–˜Œ‰’‰› –…’ˆ…–—œ”–‰——’‰—Ľ We will therefore be responsible for the new ’‰˜›“–ň——…Š‰˜…’ˆ…š……†˜Ľ—˜Œ‰‘…’…‹‰– “Š…‡‰’˜™–Ŀ“ˆ‘‰˜–“——˜‰‘囉Œ…š‰…–…–‰ …ˆš…’˜…‹‰ļ…’“š‰–š‰›“Š…’’Š–…—˜–™‡˜™–‰ Š‰‡‡‰—”…’’’‹—‰š‰–…ˆ‰‡…ˆ‰—Ľ

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‰ȝ‹™–‰

ƊƇ

‘™’ˆ‰–‹–“™’ˆ ‰˜–“’‰ƈƋ will be the †…‡†“’‰“Š˜Œ‰ Grand Paris ’‰˜›“–ĺ ‡“’’‰‡˜’‹›˜Œ the four other Grand Paris œ”–‰——’‰— ťƈƌĺƈƍĺƈƎ…’ˆ 18), 11 Paris ‘‰˜–“’‰—…’ˆ ȝš‰’‰— ťĺĺĺ…’ˆ ŦĽ˜›—‰–š‰ ‘…Ž“–‰‡“’“‘‡ ‡‰’˜–‰—‰ ™’‹—ĺ˜Œ‰

“™–‡‰ļ“‡³˜³ du Grand Paris, ™’‰ƉƇƈƌĽ

RATP: network owner of line 14’s southern extension In February 2015, operational “›’‰–—Œ”“Š’‰ƈƋň——“™˜Œ‰–’ ‰œ˜‰’—“’˜“–…–”“–˜ť…ƈƋĿ‘ ™’ˆ‰–‹–“™’ˆ—‰‡˜“’Ŧ…’ˆ“Š˜Œ‰ ——˜‰‘—“’˜Œ‰…–‰ˆ‰…’˜Ŀ ™‰’ś…’˜Ŀ‰’—‰‰—‰‡˜“’ ›…—˜–…’—Š‰––‰ˆŠ–“‘  to RATP. RATP will therefore †‰˜Œ‰’‰˜›“–“›’‰–Š“–˜Œ‰ line’s southern extension and ——˜‰‘—……“’‹˜Œ‰’‰Š–“‘ …’˜Ŀ‰’—‰‰˜“–…–”“–˜Ľ Pre-project studies are underway.  –‰‘…’—’‡Œ…–‹‰“Š”™†‡ interest declaration procedures, …’ˆ‘…’…‹‰‘‰’˜ĺ‡“’—˜–™‡˜“’ …’ˆˆ‰š‰“”‘‰’˜›“–’…–‰…— —™––“™’ˆ’‹—˜…˜“’—ĺ–‰…˜“’— ›˜Œ“‡…‡“‘‘™’˜‰—…’ˆ —˜–…˜‰‹‡‡“‘‘™’‡…˜“’Ľ

Connections with the RATP network ƈƍ‰œ—˜’‹“–Š™˜™–‰—˜…˜“’—“’ ň—‘‰˜–“…’ˆ’‰˜›“– ›‡“’’‰‡˜›˜Œ’‰—†‰’‹†™˜ † ļ‰‹Œ˜“’˜Œ‰—“™˜Œ‰–’ section of line 15, five on the eastern section of line 15, two on the western section of line 15 …’ˆ“’‰“’’‰ƈƏĽň—˜…— —˜“›“–›˜Œ ˜“‰’—™–‰˜Œ…˜ ”…——‰’‹‰–—Œ…š‰•™‡…’ˆ‰…— –“™˜‰—˜Œ–“™‹Œ˜Œ‰—‰—˜…˜“’—ĺ and to adjust stations to deal with ’‡–‰…—‰ˆ”…——‰’‹‰–Š“›—›Œ‰–‰ ’‰‰ˆ‰ˆĽ’˜Œ‰—™‘‘‰–“ŠƉƇƈƌĺ RATP’s Board of Directors and Stif’s board approved the pre”–“Ž‰‡˜—˜™ˆ‰—–‰…˜’‹˜“ connections with the southern section of line 15. Detailed ˆ‰—‹’—…–‰‡™––‰’˜†‰’‹ˆ–…›’ ™”Ľ–‰‘’…–—˜™ˆ‰—…–‰…—“ underway for the other sections.

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›“–ˆň—…–‹‰—˜ Š““ˆ‘…–‰˜ĺ …“’‹›˜Œ– airport and the Saint-Denis Pleyel hub, which has direct connections with Charles-deGaulle airport.

Systra: progress on all fronts ’ ™’‰ƉƇƈƌĺ…‡“’—“–˜™‘‰ˆ †—˜–…ť…Ž“’˜š‰’˜™–‰†‰˜›‰‰’ …’ˆŦ…’ˆ’‡™ˆ’‹ ‰˜‰‡…’ˆ›…—’…‘‰ˆ…—˜Œ‰ ”–“Ž‰‡˜‘…’…‹‰–Š“–˜Œ‰—“™˜Œ‰–’ ‰œ˜‰’—“’“Š…–—‘‰˜–“’‰ƈƋĽ ’ …’™…–ƉƇƈƍĺ˜Œ‰—…‘‰ ‡“’—“–˜™‘‰ˆ†—˜–……—“ won the infrastructure project ‘…’…‹‰‘‰’˜‡“’˜–…‡˜Š“–˜Œ‰ ›‰—˜‰–’—‰‡˜“’“Š‘‰˜–“’‰ƈƌĺ ›Œ‡Œ›…“›”…——‰’‹‰–— ˜“˜–…š‰†‰˜›‰‰’“’˜ˆ‰²š–‰— and Saint-Denis Pleyel stations ’“’ƉƋ‘’™˜‰—ĽŒ‰—‰‡“’˜–…‡˜— …–‰’…ˆˆ˜“’˜“˜›““˜Œ‰–‘…Ž“– ”–“Ž‰‡˜—˜Œ…˜—˜–…—Œ…’ˆ’‹ Š“– ļ˜—˜Œ‰”–“Ž‰‡˜‘…’…‹‰– Š“–’Š–…—˜–™‡˜™–‰›“–“’˜Œ‰ —“™˜Œ‰…—˜—‰‡˜“’“Š’‰ƈƌťŠ–“‘ “—ĿŒ…‘”—˜“‰Ž™ŠĿ“™— –…‹“’Ŧĺ…’ˆ”–“Ž‰‡˜‘…’…‹‰–Š“– –……™˜“‘…˜“’…’ˆ–“’‹—˜“‡ “’’‰—ƈƌĺƈƍ…’ˆƈƎ…—›‰ …—”–“šˆ’‹”–“Ž‰‡˜“›’‰– …———˜…’‡‰Š“–——˜‰‘—“’…“Š those lines. As a result, Systra will †‰…‰”…–˜’‰–“Š“‡³˜³ˆ™ –…’ˆ…–—…—˜†–’‹—˜Œ‰˜Œ–‰‰ sections into service between now …’ˆƉƇƊƇĽ

ƙŢINNOVATION IN ALL AREAS

 ‰…ˆ’‹ the worldwide ˜–…‘–‰šš… ň  ĺ ĺ       ĺ    Ľ

Numerous projects underway simultaneously in Île-de-France

northeast Paris – we have already split its operation into ˜›“‡“’’‰‡˜’‹—‰‡˜“’—Ľ

Š˜‰–’…™‹™–…˜’‹—‰š‰’’‰› lines and extensions since the end of 2012, RATP has, on behalf “Š˜Šĺˆ‰—‹’‰ˆĺ†™˜…’ˆ†–“™‹Œ˜ ’˜“—‰–š‡‰…˜–…‘’‰˜›“–˜Œ…˜ ‡“’’‰‡˜—›˜Œ…–‹‰Ŀ‡…”…‡˜–… ’‰˜›“–—’C‰Ŀˆ‰Ŀ–…’‡‰Ľ –…‘—’“›‡…––…•™…–˜‰–“Š… ”…——‰’‹‰–—“’˜Œ‰C‰Ŀˆ‰Ŀ–…’‡‰ –“…ˆ’‰˜›“–ĺ…’ˆ˜—˜Œ‰˜Œ–ˆĿ …–‹‰—˜’™–“”‰’˜‰–‘—“Š ”…——‰’‹‰–’™‘†‰–—Ľ“˜“’ ˜Œ…˜ĺ†™˜’ƉƇƈƌ“™–˜‰…‘— ›“–‰ˆ“’—‰š‰’”–“Ž‰‡˜—–‰…˜’‹ to new extensions that will Š™–˜Œ‰–’‡–‰…—‰˜Œ‰˜–…‘ ’‰˜›“–ň—‡“š‰–…‹‰ĽŒ—˜–…‘ –‰šš…Œ…—†‰‰’‘…ˆ‰”“——†‰ †“™–Š™’˜‰‹–…˜‰ˆ—‰–š‡‰ĺ ›Œ‡Œ’‡™ˆ‰—™”—˜–‰…‘—˜™ˆ‰—ĺ advice to local authorities, installation of infrastructure, “”‰–…˜“’—…’ˆ‘…’˜‰’…’‡‰ ›“–Ľ“‰’—™–‰—‰–š‡‰–‰‹™…–˜ “’˜Œ‰Ɗ’‰ś›Œ‡Œ—ˆ™‰ ˜“†‰‰œ˜‰’ˆ‰ˆ…‹…’˜“›…–ˆ—

RATP Dev: a triple award-winner in the United Kingdom ’ƉƇƈƌĺ‰˜–“’‰š ‘˜‰ˆ…’ˆ˜–…’—”“–˜…™˜Œ“–˜ Š ›“’˜Œ‰ʼn…Ž“––“Ž‰‡˜Ŋ ”–ž‰’˜Œ‰ ›…–ˆ— ť’“›’…—˜Œ‰—‡…–—“Š ˜Œ‰˜–…‘’ˆ™—˜–ŦŠ“–˜Œ‰’‰ ˜“…’‡Œ‰—˜‰–…–”“–˜ĺ›Œ‡Œ ‡…‘‰’˜“—‰–š‡‰…‰…–…Œ‰…ˆ “Š—‡Œ‰ˆ™‰Ľ’‰…–ƉƇƈƍĺ this wholly-owned subsidiary “Š‰š›…—’…‘‰ˆ ʼn”‰–…˜“–“Š˜Œ‰‰…–Ŋ’˜Œ‰  …’ˆ™—˜–›…–ˆ—冉…˜’‹“ŠŠ ‡“‘”‰˜˜“’Š–“‘Œ‰…š–… ’‰˜›“–“”‰–…˜“–—Ľ‰˜–“’ ‰š‘˜‰ˆ…—“–‰‡‰š‰ˆ ™–“”‰…’® accreditation, ›Œ‡Œ–‰›…–ˆ—‡“‘”…’‰— …‡Œ‰š’‹—™—˜…’…†‰‰œ‡‰‰’‡‰ …’ˆˆ‰š‰“”’‹…Œ‹ŒĿ•™…˜ “–‹…’—…˜“’…‡™˜™–‰Ľ

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Œ‰—‰˜Œ–‰‰…‡’“›‰ˆ‹‘‰’˜— “Š•™…˜…–‰‰—”‰‡… ‘”–‰——š‰—’‡‰‰˜–“’ ‰š‘˜‰ˆŒ…—“š‰–—‰‰’ …’‰…–Ŀ˜–”’‹’˜Œ‰…’‡Œ‰—˜‰– ’‰˜›“–—’‡‰˜˜“““š‰–˜— operation in 2011. Its seven lines ’“›‡“š‰–ƐƉ‘…’ˆŠ‰…˜™–‰ ƐƉ—˜…˜“’—ĺ‘…’‹˜˜Œ‰’˜‰ˆ

’‹ˆ“‘ň—…–‹‰—˜˜–…‘’‰˜›“–Ľ

DESIGN PRIZE FOR FURNITURE ON THE T6 LINE RATP won an Observeur du Design award ś˜Œ‰‰…ˆ’‹ˆ‰—‹’…›…–ˆ’–…’‡‰śŠ“–˜Œ‰ innovative furniture concepts used in stations on ˜Œ‰ƍ˜–…‘’‰ĺ›Œ‡ŒŠ‰…˜™–‰Š™‘“ˆ™…–˜ĺ ’“š‰‹–…”Œ‡—…’ˆŒ‹ŒĿ•™…˜‘…˜‰–…—Ľ

TWO MAJOR UNDERGROUND TRAM STATIONS IN VIROFLAY ’—™‘‘‰–ƉƇƈƍĺ˜Œ‰Š’…˜›“—˜…˜“’— ť–“Š…Ŀš‰ …™‡Œ‰…’ˆ–“Š…Ŀš‰–“˜‰Ŧ “’˜Œ‰ƍ›‡“‘‰’˜“—‰–š‡‰ĽŒ‰”…˜Š“–‘— ›Œ…’ˆ‰˜Œ‰›“–ˆň—“’‹‰—˜–™††‰–Ŀ˜–‰˜–…‘—ĺ ƉƇ‘‰˜–‰—†‰“›‹–“™’ˆĽ

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ƐƇƇĺƇƇƇ journeys per day in Île-de-France

ň—˜–…‘ ’‰˜›“–Œ…— ˜–”‰ˆ’—ž‰ in the space of two years. ˜——‰š‰’˜–…‘ lines now cover …‘“—˜ƈƇƇ‘ĺ ‘…’‹˜˜Œ‰ Š…š“™–˜‰‘“ˆ‰ of transport for both ”…——‰’‹‰–—…’ˆ “‡…“Ȟ‡…—Ľ

Development across all continents

A TOURIST TRAM LINE IN HONG KONG ‰š—™†—ˆ…– “’‹ “’‹–…‘›…— —‰œ”“–’‹…’‰›‘…–‰˜›˜Œ˜Œ‰ …’™…–ƉƇƈƍ …™’‡Œ“Šʼn–…‘–…‘‡“™–Ŋĺ…—‹Œ˜—‰‰’‹ ˜–…‘’‰˜Œ…˜Š“–‘—”…–˜“Š˜Œ‰œ˜–…”“˜…’ project.

‰š—…—“ˆ‰š‰“”’‹… ˜–…‘’‰˜›“–’…—Œ’‹˜“’ĺ ›Œ‰–‰˜—˜‰…‘—‘…ˆ‰ ”–‰”…–…˜“’—’ƉƇƈƌ˜“†–’‹ ’˜“—‰–š‡‰˜Œ‰Š–—˜˜–…‘’‰ ’‰†–™…–ƉƇƈƍĽ‰…—“Œ…š‰ …—˜–“’‹”–‰—‰’‡‰’‹‰–…ĺ “”‰–…˜’‹˜Œ–‰‰’‰˜›“–—’ ‹‰–—ĺ–…’…’ˆ“’—˜…’˜’‰ via‰˜–…‘ĺ…’ˆ›‰Œ…š‰—‰š‰–… other lines underway. For ‰œ…‘”‰ĺ’ƉƇƈƍ›‰›—˜…–˜”–‰Ŀ “”‰–…˜“’…›“–“’˜–…‘——˜‰‘— ’ˆ‰††‰—…’ˆ™…–‹…Ľ ‰˜–…‘—…—“—‰˜˜“—˜…–˜›“–’‹

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“’’‰›”–“Ž‰‡˜—’ƉƇƈƎĺ’‡™ˆ’‹ …˜–…‘’‰’“—˜…‹…’‰‘ĺ one in Setif and an extension to ˜Œ‰“’—˜…’˜’‰’‰Ľ’“–“‡‡“ĺ ›“–Œ…——˜…–˜‰ˆ“’˜Œ‰ construction of a second line, the operation of which will be put “™˜˜“˜‰’ˆ‰–’ƉƇƈƎĺ…Š˜‰– the success of the first line, ›Œ‡Œ—‡™––‰’˜‡…––’‹“š‰– ƈƊƇĺƇƇƇ”…——‰’‹‰–—”‰–ˆ…Ľ The Dubai line, on which Systra ‡…––‰ˆ“™˜‰’‹’‰‰–’‹—˜™ˆ‰— …—›‰…—‘…’…‹’‹…’ˆ —™”‰–š—’‹‡“’—˜–™‡˜“’›“–ĺ —…˜˜Œ‰‡™˜˜’‹‰ˆ‹‰“Š˜–…‘ ——˜‰‘—ļ˜—˜Œ‰Š–—˜˜–…‘ ”–“Ž‰‡˜’˜Œ‰ˆˆ‰…—˜ĺ ˜Œ‰›“–ˆň—Š–—˜˜–…‘’‰˜“ operate without any overhead power lines on any part of its –“™˜‰ĺ…’ˆ˜Œ‰Š–—˜——˜‰‘ ˆ‰—‹’‰ˆŠ“–‰œ˜–‰‘‰ ˜‰‘”‰–…˜™–‰—’‡™ˆ’‹‰’‡“—‰ˆĺ …–Ŀ‡“’ˆ˜“’‰ˆ”…˜Š“–‘—Ľ Š˜‰–˜Œ‰Š–—˜—‰‡˜“’‡…‘‰ ’˜“—‰–š‡‰’…˜‰ƉƇƈƌ囓– “’…’‰‰œ˜‰’—“’†‰‹…’’ƉƇƈƌ …’ˆ˜—ˆ™‰˜“—˜…–˜“”‰–…˜’‹ ’˜‘‰Š“–œ”“ƉƇƉƇĽ

ƙŢINNOVATION IN ALL AREAS

™—’‰˜›“–—ˆ‰—‹’‰ˆ to provide the best possible local service   ĺ       Ľ

A hierarchy of bus routes Cities are now constantly in flux, ›˜Œ’‡–‰…—’‹‰œ˜‰’ˆ‰ˆ”‰… travel periods, and journey routes …–‰†‰‡“‘’‹’‡–‰…—’‹ ˆš‰–—‰Ľ’˜“™‹Œ‰‡“’“‘‡˜‘‰—ĺ †™—‰—…–‰…‹““ˆ›…“Š‘‰‰˜’‹ ’‰›˜–…š‰’‰‰ˆ—…’ˆ”–“šˆ’‹ the best possible service in less ˆ‰’—‰…–‰…—Ľ‡‡“–ˆ’‹ĺ ˜Œ‰‹–“™”—…ˆ“”˜’‹…’ ’’“š…˜š‰…””–“…‡Œ’š“š’‹ …Œ‰–…–‡Œ“Š”–‘…–ĺ—‰‡“’ˆ…– …’ˆŠ‰‰ˆ‰––“™˜‰—ĽŒ‰’‡–‰…˜’‹ …†™—’‰˜›“–Š–“‘—‡–…˜‡Œ’ Riyadh, we carried out in-depth …’…——“Š‘“†‰”Œ“’‰ˆ…˜…ĺ ™—’‹†‹ˆ…˜…˜‰‡Œ’•™‰—ĺ ˜“—‰‰‡˜–“™˜‰—…’ˆ‘…œ‘—‰ ‡…˜‡Œ‘‰’˜…–‰…—Ľ‰š…—“ won the tender process held †˜Œ‰…‡ˆ™“™–‹‰˜–‰‹“’ ťƈƎ˜“›’—’‡™ˆ’‹œĿ‰—Ŀ…’—Ŧĺ –‰—™˜’‹’…ƉƌǷ‡“—˜—…š’‹Š“– ˜Œ‰”™†‡”™–—‰ĽŒ‰’‰˜›“– now consists of an enhanced “–˜ŒĿ“™˜Œ†…‡†“’‰ĺ›˜Œ …†™—‰š‰–ƉƇ‘’™˜‰—ĺ…Š‰‰ˆ‰– —‰–š‡‰…’ˆ“’Ŀˆ‰‘…’ˆ˜–…’—”“–˜ Š“–—‰‡“’ˆ…–‡…˜‡Œ‘‰’˜…–‰…—Ľ ’‡‰’˜–…–…’‡‰ĺ‰–ž“’ has renewed its contract to

“”‰–…˜‰…’‰˜›“–˜Œ…˜Œ…— ™’ˆ‰–‹“’‰‰œ˜‰’—š‰ –‰‡“’Š‹™–…˜“’˜“’‡™ˆ‰ —œ–‰‹™…––“™˜‰—’‡™ˆ’‹ one circular route.

FREE WI-FI ON ROISSYBUS AND ORLYBUS Tourists can use onboard Wi-Fi to plan ˜Œ‰–…––š…’…–—“–‡Œ‰‡Š‹Œ˜ ˆ‰˜…—…’ˆˆ‰…—’–‰…Ŀ˜‘‰Ľ

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1,000 buses in Riyadh RATP Dev and its Saudi partner Saptco have ˜…‰’“’˜Œ‰ ‡Œ…‰’‹‰“Š —‰˜˜’‹™”…†™— ’‰˜›“–†ƉƇƈƏ in a capital city ›˜Œ’“‰œ—˜’‹ public transport ——˜‰‘ĽŒ‰ ’‰˜›“–—†…—‰ˆ on a hierarchy of routes to

A CRM SYSTEM FOR RATP DEV NETWORKS ’ƉƇƈƌ剚—˜…–˜‰ˆ–“’‹“™˜… ť™—˜“‘‰–‰…˜“’—Œ”…’…‹‰‘‰’˜Ŧ——˜‰‘ …‡–“——˜—’‰˜›“–—’–…’‡‰ĺ’“–ˆ‰–˜“”–“šˆ‰ ”…——‰’‹‰–—›˜Œ’Š“–‘…˜“’˜…“–‰ˆ˜“˜Œ‰– ”‰–—“’…–‰•™–‰‘‰’˜—Ľ

GLOBAL: A MODELLING TOOL —‡“’˜’™…‰’Œ…’‡’‹˜Œ‰˜–…ŠŠ‡ Š“–‰‡…—˜’‹——˜‰‘˜™—‰—Š“–’‰˜›“–”–“š—“’’‹ …’ˆŠ“–‰š…™…˜’‹˜–…’—”“–˜”–“Ž‰‡˜—ĽŒ‰——˜‰‘ĺ ‡…‰ˆʼn “†…Ŋĺ—…Œ‹ŒĿ”‰–Š“–‘…’‡‰‘™˜‘“ˆ… ‘“ˆ‰’‹˜““˜Œ…˜…“›—™—‰–—˜“‡“‘”…–‰ different scenarios.

ensure the best ”“——†‰‡“š‰–…‹‰ …’ˆ—‰–š‡‰ļŠ“™– Œ‹ŒĿŠ–‰•™‰’‡ bus routes, two circular routes, ƈƍ–‰‹™…––“™˜‰— …’ˆƎƇŠ‰‰ˆ‰– routes.

Making travel easy with digital services

A new commercial approach

’’‰†““’‹ĺ“’Ŀˆ‰‘…’ˆ ˜–…’—”“–˜ĺ‹‰““‡…˜“’剗˜‘…˜‰ˆ …––š…˜‘‰—“’˜–…ˆ˜“’…–“™˜‰— …’ˆŽ“™–’‰”…’’’‹—‰–š‡‰—…–‰ …˜““—˜Œ…˜…–‰†‰’‹™—‰ˆ˜“ ‰’Œ…’‡‰˜–…š‰’…’‰‡“’“‘‡… š…†‰›…ĺ†™˜…—“˜“‘”–“š‰ ’‰˜›“–—ň‡“‘‘‰–‡…—˜–…˜‰‹‰—Ľ Ɖť‰š…’ˆ–…’—”“–˜— ”™†‡—‹‰’‰š“—ŦŒ…—Œ…ˆ˜— ‡“’˜–…‡˜’’’‰‘…——‰–‰’‰›‰ˆ Š“–—œ‰…–—Ľ˜—ˆ‰š‰“”’‹’‰› ˜–…š‰—“™˜“’—˜Œ…˜’˜‰‹–…˜‰ ›˜Œ˜Œ‰‘™˜‘“ˆ…’‰˜›“–’ Greater Geneva, as well as ”–‰”…–’‹˜“—‰˜™”…’’’“š…˜š‰ ˆ‹˜…˜–…š‰‡‰’˜–‰ĽŒ‰‰œ”–‰—— line between Paris and Paris-Vatry …–”“–˜ĺ›Œ‡Œ‡…‘‰’˜“—‰–š‡‰ ’‰‡‰‘†‰–ƉƇƈƌĺŒ…—…’“’’‰ ˜‡‰˜—˜“–‰˜Œ…˜‡…’†‰…‡‡‰——‰ˆ via‘“†‰”Œ“’‰Ľ

™–”†™——™†—ˆ…–…ˆ“”˜‰ˆ …’‰’˜–‰’‰›‡“‘‘‰–‡… —˜–…˜‰‹˜“›’˜Œ‰‡“’˜–…‡˜ ˜Œ…˜‡“š‰–—’’‰‘…Ž“–”’‰— –‰—“–˜—’‡™ˆ’‹…Ŀˆň—²–‰ĺ ‹’‰—…’ˆ……‹’‰Ľ”†™— Œ…—’—˜…‰ˆ…™˜“‘…˜‡“—— in tourist offices and bus stations, …’ˆŒ…—‰•™””‰ˆŒ“˜‰—…’ˆ ‡…–‰˜…‰–—ň“ŠŠ‡‰—›˜Œ˜‰–‘’…— ˜Œ…˜…“›˜Œ‰‘˜“—‰†™—˜‡‰˜—Ľ Alpbus has also increased online sales via tourist office websites, …’ˆŒ…——‰˜™”ʼn††™—Ŋ websites for each resort ť‰Ľ‹Ľ›››Ľ˜‹’‰—††™—Ľ‡“‘ŦĽ

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ƙŢINNOVATION IN ALL AREAS

‰’‹…’’’“š…˜š‰ ‰‘”“‰–ļ Š™’ˆ…‘‰’˜…˜“˜Œ‰ –“™”ň—ˆ‰š‰“”‘‰’˜   ňĺ   ĺ ŀ      Ľ

ADDICTION-PREVENTION MONITORING CENTRE ň—“‡‡™”…˜“’…Œ‰…˜Œˆ‰”…–˜‘‰’˜ has adopted an addition prevention —˜–…˜‰‹ĺ—‰˜˜’‹™”…—‡‰’˜Š‡…’ˆ‰˜Œ‡… …ˆˆ‡˜“’Ŀ”–‰š‰’˜“’‘“’˜“–’‹™’˜‡…‰ˆ ʼn—‰”…ŊĽ—‰”…Œ‰”—‰‘”“‰‰—˜“ –‰‡“‹’—‰–—†‰Œ…š“™–…’ˆ…ˆ“”˜‘“–‰ suitable behaviour.

AN INSIGHT INTO WORKING AT NIGHT ’˜Œ‰’‹Œ˜“Šƈƌ‡˜“†‰–ƉƇƈƌĺƉƇˆ“‡˜“–— …’ˆƊƇ’™–—‰—›Œ“›“–Š“–‘‰˜ ƈƏƇ‰‘”“‰‰—›“–’‹…˜’‹Œ˜…‡–“———œ †™—’‰——™’˜—ĽŒ‰…‘›…—˜“–…—‰…›…–‰’‰—— …‘“’‹˜Œ“—‰‰‘”“‰‰—…’ˆ‹š‰˜Œ‰‘…ˆš‡‰ …†“™˜˜Œ‰‘”“–˜…’‡‰“Š‰…˜’‹”–“”‰–ĺ —‰‰”’‹›‰…’ˆŒ…š’‹…Œ‰…˜ŒŠ‰—˜‰Ľ

TOP EMPLOYER For the 5th consecutive year, the RATP parent ‡“‘”…’›…—…›…–ˆ‰ˆ…“”‘”“‰™–— –…’‡‰…›…–ˆ’ƉƇƈƌĽŒ‰…›…–ˆ—‘…ˆ‰ †˜Œ‰“”‘”“‰–—’—˜˜™˜‰˜“–‰‡“‹’—‰ –‰’‡Œ‡“‘”…’‰—Š“–‰œ‡‰‰’‡‰’Œ™‘…’ resources practices.

COLLECTIVE AGREEMENTS IN NORTH AFRICA ‡“‰‡˜š‰…‹–‰‰‘‰’˜›…——‹’‰ˆ…˜˜Œ‰ Ž…ž…Å–—™†—ˆ…–’‹‰–…’ƉƇƈƌĽ…—“’˜Œ‰ —…‘‰—™†Ž‰‡˜…—“—˜…–˜‰ˆ…˜‰˜–…‘ĺ˜Œ‰‰š —™†—ˆ…–˜Œ…˜“”‰–…˜‰—˜Œ‰ –“™”ň—‹‰–…’˜–…‘ ’‰—ĺ›˜Œ…š‰›˜“—‹’’‹…’…‹–‰‰‘‰’˜’ƉƇƈƍĽ

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ƌǷ “Š—“‡………–‘— raised in 2015 were followed by …—˜–‰’“˜‡‰ at the parent ‡“‘”…’ťƍǷ’ ƉƇƈƋŦĽŒ‰—“‡… ……–‘——˜‰‘ developed by RATP and

adopted by its French subsidiaries ——˜Œ‹Œ ‰Ț‰‡˜š‰’ ”–‰š‰’˜’‹ ‡“’ȣ‡˜Ľ

Quality of working life: a distinguishing feature

³ȝ—ƉƇƉƌļ an inclusive process

Health and safety: twin priorities

Œ‰‹–“™”ň—ˆ‰š‰“”‘‰’˜ –‰‰—“’—˜–“’‹”‰–Š“–‘…’‡‰ ’†“˜Œ˜Œ‰‰‡“’“‘‡…’ˆ ‰‘”“‰‰Ŀ–‰…˜“’—Š‰ˆ—Ľ “–“™–‰‘”“‰‰—囉”–“šˆ‰ …—‰‡™–‰›“–’‹‰’š–“’‘‰’˜ …’ˆ…›ˆ‰–…’‹‰“Š‡…–‰‰– “””“–˜™’˜‰—Ľ‰‘…’˜…’ –‰‹™…–ˆ…“‹™‰›˜Œ—˜…ŠŠ –‰”–‰—‰’˜…˜š‰†“ˆ‰—児“›’‹ ™—˜“ˆ—‡™——˜Œ‰‡Œ…‰’‹‰—›‰ Š…‡‰…’ˆ‘‰‰˜˜Œ‰‘‡“‰‡˜š‰Ľ ‰…–‰‡“‘‘˜˜‰ˆ˜“—˜‰’’‹ ˜““™–‰‘”“‰‰—…’ˆ‰’‹…‹’‹ ˜Œ‰‘’ˆ…“‹™‰ĺ…’ˆ’ƉƇƈƍ ˜Œ‰›†‰…†‰˜“˜…‰”…–˜’ ……–‹‰Ŀ—‡…‰’‡™—š‰”–“Ž‰‡˜˜“ draw up our future business plan, †…—‰ˆ“’˜Œ‰˜Œ–‰‰—˜–…˜‰‹‰—…’ˆ 10 projects we adopted in 2015.

‰…˜Œ…’ˆ—…Š‰˜…˜›“–…–‰ two concerns that, in 2015, ”–“‘”˜‰ˆ™—…’ˆ“™– “‡‡™”…˜“’…Œ‰…˜Œˆ‰”…–˜‘‰’˜ to adopt new initiatives and ”–“Ž‰‡˜—–‰‹…–ˆ’‹˜Œ‰”–‰š‰’˜“’ “Š…—†‰—˜“—–——…’ˆ˜Œ‰ …——‰——‘‰’˜…’ˆ”–‰š‰’˜“’ “Š…–ˆ™“™—›“–’‹‡“’ˆ˜“’—Ľ As part of the new contract —‹’‰ˆ›˜Œ˜Šĺ˜Œ‰”…–‰’˜ ‡“‘”…’Œ…—™’ˆ‰–˜…‰’˜“‡…–– “™˜›“–˜“–‰ˆ™‡‰‰‘”“‰‰—ň ‰œ”“—™–‰˜“ˆ‰—‰‰‘——“’— …’ˆŠ’‰”…–˜‡‰—’™’ˆ‰–‹–“™’ˆ spaces. Within RATP Dev, —™†—ˆ…–‰—’‡™ˆ’‹‰œ˜³ƐƊĺ ²š–‰…’ˆ…–—™’“—Œ…š‰ —˜…–˜‰ˆ˜“…””“’˜–—”–‰š‰’˜“’ representatives.

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At RATP, we want to achieve ‡“’—˜…’˜‘”–“š‰‘‰’˜—’“™– ‰‘”“‰‰—ň•™…˜“ŠŠ‰…˜›“–ĺ …’ˆ˜“‘…‰˜Œ…˜“’‰“Š“™–‰ ˆ—˜’‹™—Œ’‹Š‰…˜™–‰—Ľ ‡‡“–ˆ’‹ĺ›‰…–‰’‡–‰…—’‹ “™–”–‰š‰’˜“’‰ŠŠ“–˜—ĺ”–“šˆ’‹ ‡…–‰‰–—™””“–˜…’ˆ˜…’‹’˜“ …‡‡“™’˜›“–ŗŠ‰†……’‡‰ †™—’‹˜Œ‰‰œ”‰–˜—‰“Š“™– “‡‡™”…˜“’…Œ‰…˜Œˆ‰”…–˜‘‰’˜Ľ In 2015, our subsidiaries in –…’‡‰ť’‡™ˆ’‹ĺ ‰‘ň™—吉œ˜³ƐƊĺ³“†™— …’ˆ–š…‰–š‡‰Ŧ…’ˆ…†–“…ˆ ť’ ‰’‰š…ĺ…’‡Œ‰—˜‰–吋‰–—ĺ …—…†…’‡…ĺ‰˜‡ĽŦ˜““—˜‰”— ˜“‘˜›“–’š“š’‹“’‹Œ“™–— …’ˆ˜“–‰“–‹…’—‰›“–’‹ …˜’‹Œ˜ĺ›Œ‡Œ‰…ˆ—˜“…–ˆ™“™— ›“–’‹‡“’ˆ˜“’—…’ˆŒ‰…˜Œ –——Ľ‰š‰–…’˜‰ˆ ’‹ˆ“‘ —™†—ˆ…–‰—ť“’ˆ“’’˜‰ˆ ™—›…—ĺ“’ˆ“’“š‰–‰‹’ĺ “™–’‰‘“™˜Œ–…’—”“–˜ŦŒ…š‰ —”‰‡Š‡”“‡‰—˜“‘”–“š‰˜Œ‰ way they address issues faced †—“…˜‰ˆ›“–‰–—Ľ

ƙŢINNOVATION IN ALL AREAS

‰”’‹›“‘‰’˜“Š™ȝ their potential In 2015, RATP continued and stepped up its proactive policy ˜“‰’—™–‰˜Œ…˜›“‘‰’Š™Š˜Œ‰– ”“˜‰’˜…›˜Œ’˜Œ‰‡“‘”…’Ľ ˜˜Œ‰”…–‰’˜‡“‘”…’ĺ…’ …‹–‰‰‘‰’˜“’‰•™…˜†‰˜›‰‰’ ‘‰’…’ˆ›“‘‰’›…——‹’‰ˆ’ “š‰‘†‰–†…–‰”–‰—‰’˜…˜š‰ ™’“’“–‹…’—…˜“’—ĽŒ—›…— ˜Œ‰Š“™–˜Œ…‹–‰‰‘‰’˜“Š˜—’ˆļ ’˜›‰Œ…š‰™’ˆ‰–˜…‰’ ˜“ˆ“‰š‰–˜Œ’‹”“——†‰˜“’‡–‰…—‰ ˜Œ‰”–“”“–˜“’“Š›“‘‰’’“™– ›“–Š“–‡‰…’ˆ‘…’…‹‰‘‰’˜

‡“‘‘˜˜‰‰—ĺ…’ˆ˜“‰’—™–‰ …‹““ˆ›“–ŗŠ‰†……’‡‰Ľ Œ“—‰‡“‘‘˜‘‰’˜—›†‰ —™””‰‘‰’˜‰ˆ†…’‰›“RATP …™Š³‘’’Ŋ›“‘‰’ň—’‰˜›“–Ľ Within the Group, several —™†—ˆ…–‰—Œ…š‰—‹’‰ˆ‹‰’ˆ‰– ‰•™…˜…‹–‰‰‘‰’˜—…’ˆ…–‰ ’‡–‰…—’‹˜Œ‰”–“”“–˜“’ “Š›“‘‰’’˜Œ‰–›“–Š“–‡‰—Ľ ˜“™–‹‰—…’ˆœœĺ ƊƇǷ“Š‰‘”“‰‰—…–‰›“‘‰’ĺ ›Œ‰…˜“‹—Ŀ–…’—”“–˜— ˜Œ‰Š‹™–‰—ƌƇǷĽ

IN 2015, THE RATP GROUP RECRUITED OR INTEGRATED ALMOST 6,000 PEOPLE

ENCOURAGING JOB TRANSFERS ’˜Œ‰‹–“™”剑”“‰‰—…–‰ ‰’‡“™–…‹‰ˆ˜“˜…‰…ˆš…’˜…‹‰“Š“™– ”“‡‰—˜Œ…˜‰’…†‰˜Œ‰‘˜“‘“š‰†‰˜›‰‰’ occupations and subsidiaries. In 2015, the ’™‘†‰–“Š”…–‰’˜Ŀ‡“‘”…’‰‘”“‰‰— ›“–’‹…˜‰š—™†—ˆ…–‰—’‡–‰…—‰ˆ †ƉƌǷĺ›Œ‰˜Œ‰’™‘†‰–“Š”‰“”‰ —‰‡“’ˆ‰ˆ˜“‰’‹’‰‰–’‹—™†—ˆ…–—˜–… –‰‘…’‰ˆŒ‹Œ…˜ƈƊƌĽŒ‰—‰Ž“†˜–…’—Š‰–— Œ‰”˜“ˆ——‰‘’…˜‰ň—‡™˜™–‰“Š ‰œ‡‰‰’‡‰…’ˆ‰’–‡Œ“™–‰‘”“‰‰—ň ‡…–‰‰–ˆ‰š‰“”‘‰’˜Ľ

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That represents 2,500 people at subsidiaries …’ˆƊĺƋƇƇ…˜˜Œ‰”…–‰’˜‡“‘”…’ťƉĺƐƇƇ’‰› Œ–‰—…’ˆ…‘“—˜ƌƇƇ”‰“”‰“’‰‘”“‘‰’˜ —™””“–˜‡“’˜–…‡˜—ŦĽŒ‰”‡˜“““’‘“–‰ ˜Œ…’ƎƇƇ”‰“”‰“’‹“š‰–’‘‰’˜Ŀ—™†—ˆ—‰ˆ youth contracts.

COMMITMENT TO PEOPLE WITH DISABILITIES RATP and its French subsidiaries are ‡“‘‘˜˜‰ˆ˜“‰‘”“’‹…’ˆ’˜‰‹–…˜’‹ people with disabilities, as shown by RATP’s —‰š‰’˜Œ…‹–‰‰‘‰’˜–‰…˜’‹˜“˜Œ‰ ‰‘”“‘‰’˜“Š”‰“”‰›˜Œˆ—…†˜‰—’ ‰‡‰‘†‰–ƉƇƈƌĽ˜‰’˜–‰ĺ‰šň— intercity transport subsidiary in the Indre …’ˆŒ‰––‰‹“’“Š–…’‡‰ĺƉƇǷ“Š‰‘”“‰‰— have disabilities.

ETHICS UNIT In late 2015, RATP set up an ethics unit, which reports ˜“˜Œ‰Œ…–›“‘…’…’ˆ—‰ˆ †…˜–‡‰†‰–˜Ľ˜—˜…——˜“Œ‰” ‰’—™–‰‡“‘”…’‡‰›˜Œ˜Œ‰ ”–’‡”‰—“Š—‰‡™…–—‘ĺ’‰™˜–…˜ …’ˆ’“’Ŀˆ—‡–‘’…˜“’’˜Œ‰ ›“–”…‡‰ĺ…’ˆ˜“”–“šˆ‰…—˜…ŠŠ with practical assistance on those ‘…˜˜‰–—Ľ

Improved training ’˜Œ‰‹–“™”ĺ˜–…’’‹—… ‡“–‰“’‹Ŀ˜‰–‘ˆ–š‰–“Š‘”–“š‰ˆ ›“–Š“–‡‰ĺ”‰–—“’……’ˆ‰‡“’“‘‡ ”‰–Š“–‘…’‡‰Ľ˜˜Œ‰”…–‰’˜ ‡“‘”…’ĺ˜Œ–‰‰•™…–˜‰–—“Š“™– —˜…ŠŠ˜…‰”…–˜’˜–…’’‹‰…‡Œ ‰…–…’ˆ˜Œ‰ƉƇƈƌ˜–…’’‹†™ˆ‹‰˜ –‰”–‰—‰’˜‰ˆ…†“™˜ƎǷ“Š˜“˜… ‹–“——”…–“ĺ’‡™ˆ’‹ƉǷ Š“–’ˆ™‡˜“’˜–…’’‹Ľ Œ‰‹–“™”Œ…—… –“™” ’š‰–—˜ĺ›Œ‡Œ’‡™ˆ‰— …˜–…’’‹‡‰’˜–‰‡…‰ˆ˜Œ‰ ʼn…‘”™—Ŋ’“—‰ť‰’‰Ŀ‰˜Ŀ …–’‰département). The Group ’š‰–—˜ň—…‘—˜“Š“—˜‰– …‡™˜™–‰…’ˆ—Œ…–‰ˆ——ĺ …’ˆ˜“‰’—™–‰˜Œ…˜“™–˜–…’’‹ ——˜‰‘ˆ‰š‰–—‡“’˜’™… ‘”–“š’‹”‰–Š“–‘…’‡‰Ľ

Œ‰ –“™”’š‰–—˜”–“šˆ‰— ‡–“——Ŀˆ—‡”’…–˜–…’’‹ ś…’ˆ‘…’…‹‰‘‰’˜˜–…’’‹ in particular – for all Group ‰‘”“‰‰—–‰‹…–ˆ‰——“Š‹–…ˆ‰ĺ †…‡‹–“™’ˆ“–Ž“†Ľ’ƉƇƈƌĺ˜Œ‰ ’š‰–—˜‰œ”…’ˆ‰ˆ˜“’‡™ˆ‰ …’…’‡‰‡…ˆ‰‘ĺ…“’‹—ˆ‰ “™–‰–š‡‰ĺ™–‡Œ…—’‹…’ˆ

™‘…’‰—“™–‡‰—‡…ˆ‰‘Ľ

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A KEY SUPPORTER OF SUSTAINABLE CITIES Solutions tailored to local needs 72 Saving energy and reducing CO2 emissions 74 Bus2025 programme underway 76 Exemplary practices 78 Inventing the city of tomorrow 80 The COP21 partnership 82 Supporting economic and social progress 84

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ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES

Solutions tailored to local needs             Ľ

BUSES FITTED WITH BICYCLE CARRIERS IN THE UNITED STATES …–‹‰’™‘†‰–“Š†™—‰—–™’’’‹“’˜Œ‰™–†…’ ’‰˜›“–—“Š‰š—™†—ˆ…–‡“’…ˆ –…’—˜…–‰‰•™””‰ˆ›˜Œ†‡‡‰‡…––‰–—ĺ ˜“‰’‡“™–…‹‰”‰“”‰˜“™—‰†‡‡‰—˜“‹‰˜ Š–“‘˜Œ‰–†™——˜“”˜“˜Œ‰–Š’…ˆ‰—˜’…˜“’Ľ

“DEMANDEZ-NOUS LA VILLE” ™–’‰›†–…’ˆ—‹’…˜™–‰ĺ…ˆ“”˜‰ˆ’ƉƇƈƌĺ positions RATP as an expert in sustainable ˜–…š‰ĺŠ“–˜Œ‰†‰’‰Š˜“Š”…——‰’‹‰–—Ľ ˜–‰”–‰—‰’˜—…—˜–“’‹‡“‘‘˜‘‰’˜˜Œ…˜ –‰Š‰‡˜—“™–‰ŠŠ“–˜—˜“Œ…š‰‘“–‰ ‰‘”“‰‰—…š……†‰“’˜Œ‰‹–“™’ˆ˜“Œ‰” …’ˆ—˜‰’˜“‡™—˜“‘‰–—ĽŒ‰Š–—˜‘‰ˆ… ‡…‘”…‹’™—’‹˜Œ‰’‰›†–…’ˆ—‹’…˜™–‰ Š“‡™—‰ˆ“’—™—˜…’…†‰ˆ‰š‰“”‘‰’˜ĺ…’ˆ ‰‘”Œ…——‰ˆ‰œ…‘”‰—“Š“™–‡“‘‘˜‘‰’˜ and innovations in this area.

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–‰‹“’… ˆ‰š‰“”‘‰’˜ …‹‰’‡‰—

A systemic approach to travel Public transport is naturally ‹““ˆŠ“–˜Œ‰‰’š–“’‘‰’˜ĺ †™˜—™—˜…’…†‰˜–…š‰‘™—˜†‰ …””–“…‡Œ‰ˆ’…——˜‰‘‡›…ĺ ‡“š‰–’‹˜Œ‰”…——‰’‹‰–ň—Ž“™–’‰ …—…›Œ“‰ĺŠ–“‘ˆ““–˜“ˆ““–Ľ ˜ĺ›‰…–‰ˆ‰š‰“”’‹˜–…š‰ ‰‡“——˜‰‘—˜Œ…˜‘…‰˜‰…—‰– ˜“‘“š‰†‰˜›‰‰’…‡“–‰”™†‡ ˜–…’—”“–˜’‰˜›“–…’ˆ“˜Œ‰– ‘“ˆ‰—“Š˜–…’—”“–˜ť–ˆ‰Ŀ—Œ…–’‹ĺ ˜…œ—ĺ†‡‡‰—ĺ›…’‹ĺ‰˜‡ĽŦĽ As part of that door-to-door approach, in Île-de-France ›‰Œ…š‰’˜‰‹–…˜‰ˆ˜Œ‰³†ň —‰ŠĿ—‰–š‡‰†‰——˜‰‘ ’˜““™–Ž“™–’‰”…’’‰–——˜‰‘ since 2015. RATP provides its ”…——‰’‹‰–—›˜Œ‡“š‰–‰ˆ†‰ –…‡—˜Œ…˜Œ…š‰˜“˜…‡…”…‡˜ Š“–ƈĺƉƇƇ†‰—…˜ƐƋ—˜…˜“’—’ C‰Ŀˆ‰Ŀ–…’‡‰Ľ’‰”˜‰‘†‰–ƉƇƈƌĺ ˜“”–“‘“˜‰‘™˜‘“ˆ…˜–…š‰’ Aix-les-Bains, RATP Dev – which ’“›“”‰–…˜‰—˜Œ‰’ˆ‰…’‰˜›“– ś…™’‡Œ‰ˆ…†‰Œ–‰—‰–š‡‰ ’š“š’‹˜›“—‰‡™–‰“‡…˜“’— ›˜Œ—”…‡‰—Š“–…–“™’ˆƌƇ†‰—Ľ ’˜Œ‰’˜‰ˆ˜…˜‰—ĺ’™‘‰–“™— ’‰˜›“–—“”‰–…˜‰ˆ†‰š

’‰œ…—ť™—˜’…’ˆ“–˜“–˜ŒŦĺ ““–…ˆ“ť““–…ˆ“”–’‹—Ŧ …’ˆ“–˜Œ…–“’…ťŒ…–“˜˜‰Ŧ …–‰”–“‘“˜’‹–ˆ‰Ŀ—Œ…–’‹ …—…›…“Š†–’‹’‹”…——‰’‹‰–— to their bus stops.

Mapping the changing travel landscape in France Œ‰‹–“™”—…›…— —˜‰’’‹˜“˜Œ‰–‰•™–‰‘‰’˜— and aspirations of transport authorities, to understand their ’‰‰ˆ—…’ˆ‘‰‰˜˜Œ‰‘…— effectively as possible. The urban ˜–…š‰‰•™…˜“’—‡™––‰’˜†‰’‹ ‡Œ…’‹‰ˆ†…–‰ˆ™‡˜“’’˜Œ“—‰ authorities’ financial resources, extensions to urban transport ’‰˜›“–—…’ˆ‰ŠŠ“–˜—˜“˜…‰’˜“ …‡‡“™’˜”…——‰’‹‰–—ň’ˆšˆ™… needs. In 2015, RATP Dev and the Villes de France association ‘…””‰ˆ˜Œ‰‡Œ…’‹‰—˜Œ…˜…–‰ ˜…’‹”…‡‰ĺ’“–ˆ‰–˜“‡“‘‰ up with innovative solutions.

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—’‹˜— ’‰˜›“–“Š ‹–…——Ŀ–““˜— branches, RATP carried out an analysis of ‡“‘‘™’˜‰— in Île-de-France ˜“‹…™‹‰ ‡Œ…’‹‰— ’Œ“™—’‹ĺ ‰‘”“‘‰’˜ and transport by 2025 and identify the expectations of local residents.

Bus2025: inventing the bus of tomorrow In the next few years, bus services ›—‰‰‘…Ž“–‡Œ…’‹‰—’˜Œ‰…–— –‰‹“’ĺ’‡™ˆ’‹˜Œ‰’˜–“ˆ™‡˜“’ “Š˜Œ‰ –…’ˆ…–—’‰˜›“–ĺ ˜Œ‰–‰“–‹…’—…˜“’“Š˜Œ‰–“…ˆ ’‰˜›“–…’ˆ‰’‰–‹˜–…’—˜“’ initiatives. RATP’s Bus2025 ”–“Ž‰‡˜ś…™’‡Œ‰ˆ’…˜‰ƉƇƈƋ with the support of Stif – is intended to create a fleet of ƋĺƌƇƇ‡‰…’†™—‰—’C‰Ŀˆ‰Ŀ–…’‡‰ by 2025. As well as that ˜‰‡Œ’““‹‡……—”‰‡˜ĺ˜Œ‰”–“Ž‰‡˜ ’š“š‰—‘…Ž“–Š“–›…–ˆĿ““’‹ ˆ—‡™——“’—…†“™˜Œ“›˜Œ—‘“ˆ‰ of transport can evolve by 2025. –“™’ˆƋƇ“‡……™˜Œ“–˜‰—ĺ ‘…’’˜Œ‰“™˜‰–—™†™–†—“Š …–—ĺ˜““”…–˜’…›“–’‹‹–“™” “’‘…’‹˜Œ‰–“…ˆ’‰˜›“––‰…ˆ Š“–˜Œ‰™”‡“‘’‹’˜–“ˆ™‡˜“’ “Š –…’ˆ…–—œ”–‰——児“’‹—ˆ‰ ˜Šĺ …’ˆ‰’š–“’‘‰’˜… …’ˆ˜“›’”…’’’‹‰œ”‰–˜—Ľ —™‘‘…–“Š—˜™ˆ‰—›…— published in 2015 entitled “Bus2025 : inventons ensemble le bus de demain”ĺ—Œ“›’‹ Š“™–…š‰’™‰—˜“†‰‰œ”“–‰ˆļ ˜…’‹’˜“…‡‡“™’˜˜Œ‰ˆš‰–—˜ “Š‡“‘‘™’˜‰—…’ˆ˜Œ‰–’‰‰ˆ—Ļ ‘…’‹†™—‰—‘“–‰’˜‰‹–…˜‰ˆ ’˜“‡˜‰—Ļ‘‰‰˜’‹˜Œ‰‡Œ…‰’‹‰ “Š‡“’’‰‡˜‰ˆ˜–…š‰Ļ…’ˆ–‰˜Œ’’‹ †™—˜–…š‰’˜‰–‘—“Š†“˜Œ‰’‰–‹ transition and service innovation.

ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES

…š’‹‰’‰–‹ …’ˆ–‰ˆ™‡’‹ 2‰‘——“’—         Ľ   ƘƜǷƙƗƙƗĺ   ƙƗǷ  ŀ  ƙƗƗƛĽ    ĺ  Ľ

POWER LIMITERS BEING TESTED ON MANCHESTER’S TRAM SYSTEM ’˜Œ‰’˜‰ˆ ’‹ˆ“‘ĺ‰˜–“’‰š˜ˆ —‰œ”‰–‘‰’˜’‹›˜Œ…”“›‰–‘˜’‹——˜‰‘ “’˜Œ‰…’‡Œ‰—˜‰–˜–…‘——˜‰‘˜“–‰‹™…˜‰˜Œ‰ ”“›‰–ˆ–…››Œ‰’…˜–…‘—˜…–˜—™”Ľ

A METRO STATION THAT PROVIDES HEAT TO ITS NEIGHBOURS

CO2 EMISSIONS ’ƉƇƇƍĺ›…—–…’‡‰ň—Š–—˜˜–…’—”“–˜ operator to carry out a Bilan Carbone® …™ˆ˜Ľ‰…–‰‡“‘‘˜˜‰ˆ˜“˜…’‹’˜“ account our carbon footprint. ’ƉƇƈƌ囉‡…––‰ˆ“™˜‰œ”‰–‘‰’˜— ›˜Œ–‰’‡Œ‰’š–“’‘‰’˜……’ˆ‰’‰–‹ ‡“’˜–“…‹‰’‡ˆ‰‘‰“’…’‰›‘‰˜Œ“ˆ “Š•™…’˜Š’‹‹–‰‰’Œ“™—‰‹…—‰‘——“’— ’“–ˆ‰–˜“‘‰…—™–‰˜Œ‰‘”…‡˜“Š …‹š‰’…‡˜“’Ľ

‰…–‰’—˜…’‹…‹‰“˜Œ‰–‘…Œ‰…˜”™‘”’ the walls of the new Porte de Clichy and …–‰ˆ‰…’˜Ŀ™‰’‘‰˜–“—˜…˜“’—†‰’‹ †™˜’’“–˜Œ‰–’…–—ĽŒ‰——˜‰‘—›–‰‡“š‰– ‰’‰–‹˜Œ…˜—’…˜™–…”–‰—‰’˜’˜Œ‰‹–“™’ˆĽ ˜…–‰ˆ‰…’˜Ŀ™‰’ĺ˜Œ…˜‰’‰–‹›’“˜ “’”“›‰–˜Œ‰—˜…˜“’ň—Œ‰…˜’‹…’ˆ …–‡“’ˆ˜“’’‹——˜‰‘—†™˜…—“‡“š‰–ƋƇǷ“Š ˜Œ‰Œ‰…˜’‹–‰•™–‰‘‰’˜—“Š…’‰‹Œ†“™–’‹ †™ˆ’‹‡“’˜…’’‹ƏƇŒ“‘‰—Ľ

ƞƛ

‰ȝ‹™–‰

ƊƈƋ

stations in the C‰Ŀˆ‰Ŀ–…’‡‰’‰˜›“– “–‰‰Ȟ‡‰’˜ materials Œ‰’†™’‹’‰›–“’‹—˜“‡ĺ we always include specifications –‰…˜’‹˜““›‰’‰–‹ ‡“’—™‘”˜“’…’ˆ‰’‰–‹ ‰ŠŠ‡‰’‡Ľ‰‹‰’‰–…˜š‰†–…’‹ —…‰Š…‡˜“–’–‰ˆ™‡’‹‰’‰–‹ ‡“’—™‘”˜“’ĽŒ‰‘“ˆ‰–’—…˜“’ “Š–“’‹—˜“‡“’’‰…’ˆ ˜Œ–‰‰C‰Ŀˆ‰Ŀ–…’‡‰‘‰˜–“’‰— ˜Œ…˜™—‰–‰‹‰’‰–…˜š‰‰‰‡˜–‡… †–…’‹——˜‰‘——–‰ˆ™‡’‹ ˜–…‡˜“’‰’‰–‹‡“’—™‘”˜“’”‰– ”…——‰’‹‰–††‰˜›‰‰’ƉƇǷ…’ˆ ƌƌǷĽŒ‰…™˜“‘…˜“’“Š‘‰˜–“ ’‰Ƌ劓“›’‹“’Š–“‘˜Œ‰ …™˜“‘…˜“’“Š’‰ƈĺ—Œ“™ˆ –‰ˆ™‡‰‰’‰–‹‡“’—™‘”˜“’† ‘“–‰˜Œ…’ƈƌǷ‡“‘”…–‰ˆ›˜Œ a traditional line.

Lower building energy consumption ‘”‰‘‰’˜—…’…‡˜š‰ ‰’‰–‹”‰–Š“–‘…’‡‰”“‡ˆ™–’‹ the renovation or construction of its tertiary and industrial sites. –“‘˜Œ‰ˆ‰—‹’”Œ…—‰“Š”–“Ž‰‡˜— onwards, we always consider whether it is appropriate to use –‰’‰›…†‰‰’‰–‹‰—…’ˆ‰’‰–‹ –‰‡“š‰–——˜‰‘—ĽŒ‰—˜“–…‹‰ …’ˆ‘…’˜‰’…’‡‰—ˆ’‹—“’˜–…‘ ’‰—Ɖ…’ˆƊ†Œ…š‰‰’‰–‹Ŀ ‰ŠŠ‡‰’˜š‰’˜…˜“’…’ˆŒ‰…˜’‹

——˜‰‘—†…—‰ˆ“’Œ‰…˜”™‘”— ‡“’’‰‡˜‰ˆ˜“‹‰“˜Œ‰–‘‡—‰’—“–— …’ˆ…’‰…–˜Œ‡“’˜…‡˜‡““’‹˜™†‰ ——˜‰‘ĽŒ‰—˜“–…‹‰…’ˆ ‘…’˜‰’…’‡‰—ˆ’‹—“’’‰Ɗ Œ…—ƐƇƇ‘ǃ“Š”Œ“˜“š“˜…‡”…’‰— ”–“ˆ™‡’‹‰‰‡˜–‡˜“’˜Œ‰––““Šĺ ›Œ‰˜Œ‰—˜“–…‹‰…’ˆ ‘…’˜‰’…’‡‰—ˆ’‹—“’’‰Ə Š‰…˜™–‰˜Œ‰–‘…’—™…˜“’ĺ ƈĺƍƇƇ‘2“Š‹–‰‰’–““Šĺ ƈƋƋ”Œ“˜“š“˜…‡”…’‰—ĺ …‹‰“˜Œ‰–‘…——˜‰‘…’ˆ…›…˜‰– –‰‡‡’‹——˜‰‘Ľ“‘‰‰˜ ˜Œ‰—™—˜…’…†‰†™ˆ’‹”…’ ›‰…ˆ“”˜‰ˆ’ƉƇƇƐ囉…–‰…—“ ‡“‘‘˜˜‰ˆ˜“–‰ˆ™‡’‹‰’‰–‹ ‡“’—™‘”˜“’’“™–˜‰–˜…– †™ˆ’‹—†ƋƇǷ†‰˜›‰‰’ƉƇƇƍ and 2020. The results of our ƉƇƈƋ‰’‰–‹…™ˆ˜…–‰š‰– ‰’‡“™–…‹’‹Ľ‰–‰ˆ™‡‰ˆ‰’‰–‹ ‡“’—™‘”˜“’†ƈƐǷ…‡–“——… “™–˜‰–˜…–†™ˆ’‹—†‰˜›‰‰’ ƉƇƇƋ…’ˆƉƇƈƋĽ™–Œ‰…ˆ“ŠŠ‡‰ —Œ“›‰ˆ˜Œ‰›…Š“–›…–ˆļ˜Œ‰ ‰’‰–‹Ŀ‰ŠŠ‡‰’˜“š‰–Œ…™“Š˜— ˜‰‡Œ’‡…——˜‰‘—›…—“’‰“Š the reasons why, in April 2015, ˜›…—…›…–ˆ‰ˆ“”‰–…˜“’…  ťŒ‹Œ‰’š–“’‘‰’˜…•™…˜Ŧ

ƞƜ

had been fully converted to ‹Œ˜’‹† the end of 2015. ’ƉƇƈƍĺ ›†‰‡“‘‰ ˜Œ‰ȝ–—˜‘…Ž“– established transport ’‰˜›“–˜“ convert all of its ‹Œ˜’‹˜“Ľ The project involves –‰”…‡’‹ ƉƌƇĺƇƇƇ‹Œ˜— across an area “Šƈ‘“’‘2 and will reduce ‹Œ˜’‹”“›‰– ‡“’—™‘”˜“’ †ƌƇǷĽ

certification in the “Sustainable †™ˆ’‹Ŋ…’ˆʼn™—˜…’…†‰ ‘…’…‹‰‘‰’˜Ŋ‡…˜‰‹“–‰—Ľ

Widespread adoption of environmentallyfriendly driving “Š˜Œ‰”…–‰’˜‡“‘”…’ň— ƈƋĺƇƇƇ†™—ˆ–š‰–—–‰‡‰š‰ ‰’š–“’‘‰’˜…ĿŠ–‰’ˆˆ–š’‹ classes as part of their initial …’ˆ“’‹“’‹˜–…’’‹Ľ’…’’™… ‡“‘”‰˜˜“’‡…‰ˆʼn1‡“Ŀ‡Œ…‰’‹‰Ŋ –‰‡“‹’—‰—˜Œ‰†™—–“™˜‰—…’ˆ ‘…’˜‰’…’‡‰‡‰’˜–‰—˜Œ…˜…‡Œ‰š‰ ˜Œ‰‹–‰…˜‰—˜–‰ˆ™‡˜“’—’Š™‰ ‡“’—™‘”˜“’Ľ’˜Œ‰’˜‰ˆ ˜…˜‰—噐’‹˜“’™˜“™— “‘”…’‘…ˆ‰‰’š–“’‘‰’˜…Ŀ Š–‰’ˆˆ–š’‹˜—‘…’”–“Ž‰‡˜ ’ƉƇƈƌĽ’™–“”‰ĺ“‘”…‹’‰ ˆ‰˜–…’—”“–˜ˆ™…‡ˆ™“™–‹‰˜ ťŦŒ…—‹š‰’˜——˜…ŠŠ …’’‡‰’˜š‰˜“…‡Œ‰š‰‰’‰–‹ —…š’‹—Ľ ‰‘ň™—’ ‰’‰š……’ˆ  “™–—‡…–’˜Œ‰ŒØ’‰Ŀ ”‰—–‰‹“’Œ…š‰’˜–“ˆ™‡‰ˆ ‰‰‡˜–“’‡‘“’˜“–’‹“ŠŠ™‰ ‡“’—™‘”˜“’™—’‹’‡…–† —“Š˜›…–‰ĺ›Œ‡Œ…“›—“’‹“’‹ ˜‘‰˜…†‰“”˜‘—…˜“’Ľ

ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES

Bus2025 ”–“‹–…‘‘‰™’ˆ‰–›… ƙƗƙƜĺňƛĺƜƗƗŜ  Ŝ   Ľ     ĺ    ĺ     ƙƗƘƜĽ

˜Œ“™–™—ƉƇƉƌ”–“‹–…‘‘‰ĺ we want all of our Île-de-France fleet to consist of clean buses śƏƇǷ‰‰‡˜–‡…’ˆƉƇǷ–™’’’‹ “’†“ ś‘…’‹…–—“’‰ of the world’s first cities to …‡Œ‰š‰‰’‰–‹˜–…’—˜“’“’—™‡Œ …—‡…‰ĽŒ‰”–“‹–…‘‘‰ĺ supported by transport authority Stif, will enable us to cut the ‹–‰‰’Œ“™—‰‹…—‰‘——“’—“Š“™– †™—’‰˜›“–†ƏƇǷ…’ˆ“™– “š‰–…‡…–†“’Š““˜”–’˜†ƌƇǷĽ It fits with Stif’s intention to –‰‘“š‰ˆ‰—‰†™—‰—‰’˜–‰Š–“‘ ˜Œ‰C‰Ŀˆ‰Ŀ–…’‡‰’‰˜›“–Ľ ’‰‡‰‘†‰–ƉƇƈƌĺ˜Œ‰™‰†™—ś …ƈƉĿ‘‰˜–‰†™—ˆ‰š‰“”‰ˆ†˜Œ‰ ““–³‹–“™”ś›…—™’š‰‰ˆ…— ”…–˜“ŠƉƈĽ’ƉƇƈƍĺ˜Œ— ‘“ˆ‰›†‰™—‰ˆ“’“™– ’‰˜›“–ň—Š–—˜Š™Ŀ‰‰‡˜–‡†™— route. The project was selected by ˜Œ‰™–“”‰…’’“’Š“–˜—‰ ť‰–“‘——“’–†…’™— —˜‰‘Ŧ”–“‹–…‘‘‰ĺ›Œ‡Œ intends to spur the adoption “Š‰‰‡˜–‡†™—‰—’…–‹‰‡˜‰—Ľ

Experiments on two routes ’‰‡‰‘†‰–囉—˜…–˜‰ˆ…‘…Ž“– ”–“‹–…‘‘‰“Š˜‰—˜—…’ˆ ‰œ”‰–‘‰’˜—“’š…–“™—‰‰‡˜–‡ †™—…’ˆ–‰‡Œ…–‹’‹˜‰‡Œ’““‹‰— ’–‰…ĿŠ‰“”‰–…˜’‹‡“’ˆ˜“’—Ľ ’ƉƇƈƍ…’ˆƉƇƈƎĺ‰œ”‰–‘‰’˜—

on standard vehicles provided †–ž…–ť”…’Ŧ哐…–—ť“…’ˆŦ …’ˆ™˜“’‹ťŒ’…Ŧ’”…–˜’‰–—Œ” ›˜Œ‰˜–‡Œ…–‰†™—ť–…’‡‰Ŧĺ …’ˆ…˜‰–† ‰™‰žť–…’‡‰Ŧĺ› ‡“’˜’™‰“’˜›““Š˜Œ‰’‰˜›“–ň— ‰–“™˜‰—ťƉƈ…’ˆƈƋƎŦĽ˜˜Œ‰ —…‘‰˜‘‰ĺ›‰›˜‰—˜š…–“™— –‰‡Œ…–‹’‹˜‰‡Œ’““‹‰—ĺ’‡™ˆ’‹ —“›“š‰–’‹Œ˜‡Œ…–‹’‹’†™— centres, but also end-of-route –‰‡Œ…–‹’‹…’ˆʼn“””“–˜™’—˜‡Ŋ –‰‡Œ…–‹’‹›Œ‰’†™—‰—…––š‰ …˜ˆ‰”“˜—Ľ“‹‰˜Œ‰–›˜Œ˜Œ‰ ’“›‰ˆ‹‰‹…’‰ˆŠ–“‘“”‰–…˜’‹ …Š™Ŀ‰‰‡˜–‡Š‰‰˜“’–“™˜‰ƊƋƈ in real-life conditions, these ‰œ”‰–‘‰’˜—›—Œ“›™—Œ“› ˜Œ‰š…–“™—‘“ˆ‰—”‰–Š“–‘…’ˆ ˜Œ‰–‘”…‡˜“’‘…’˜‰’…’‡‰ ť–‰…†˜“Š‰•™”‘‰’˜ĺ‰’‰–‹ ‡“’—™‘”˜“’ĺ–…’‹‰ĺ–‰‡Œ…–‹’‹ …’ˆ‰’‰–‹–‰‡“š‰– ”‰–Š“–‘…’‡‰ŦĽ‰›‡…––“™˜ —™–š‰—˜“‹…™‹‰˜Œ‰“”’“’— …’ˆ‰œ”‰‡˜…˜“’—“Š”…——‰’‹‰–—ĺ drivers and local residents. After ˜Œ‰—‰‰œ”‰–‘‰’˜—囉› ”–‰”…–‰˜‰’ˆ‰–”–“‡‰——‰—Š“–†™ †™—”™–‡Œ…—‰—Š–“‘ƉƇƈƎĺ›˜Œ …–‹‰Ŀ—‡…‰ˆ‰š‰–‰—Š–“‘ƉƇƈƐĽ

Developing ˜Œ‰†“ ȣ‰‰˜ ’ƉƇƉƌĺƉƇǷ“Š“™–†™—Š‰‰˜ ›…—“†‰–™’’’‹“’†“ ĺ ‘…’“’–“™˜‰—›Œ‰–‰†™—‰—

ƞƝ

’‰‰ˆ˜“Œ…š‰…“’‹–…’‹‰Ľ ’‡‰ƈ ™’‰ƉƇƈƌĺ˜Œ‰ƐƇ standard buses based at the Créteil bus station that previously –…’“’’…˜™–…‹…—Œ…š‰†‰‰’ –™’’’‹“’†“ Ľ’ƉƇƈƏĺ …“Š˜Œ‰‡‰’˜–‰ň—ƉƋƇ—˜…’ˆ…–ˆ and articulated buses will run on bioGNV.

HYBRID BUSES: A TRANSITIONAL SOLUTION

†–ˆ†™—‰—…–‰…’’˜‰–‘‰ˆ…˜‰—˜‰” †‰˜›‰‰’ˆ‰—‰…’ˆ‰’š–“’‘‰’˜…ĿŠ–‰’ˆ buses. In Île-de-France, where we stopped †™’‹ˆ‰—‰†™—‰—’ƉƇƈƌĺ…–“™’ˆƈƌƇŒ†–ˆ buses were in service at the end of the year, …’ˆ›‰…‘˜“’‡–‰…—‰˜Œ…˜Š‹™–‰˜““š‰– ƌƉƇ†‘ˆĿƉƇƈƍĽ †–ˆ†™—‰—‡“’—™‘‰ ƈƇĿƉƇǷ‰——Š™‰˜Œ…’˜Œ‰…˜‰—˜‹‰’‰–…˜“’ “Š™–“ƍˆ‰—‰†™—‰—ĽŒ‰˜‰‡Œ’““‹…—“ –‰ˆ™‡‰—’“—‰…’ˆ”…–˜‡‰‰‘——“’—児˜Œ“™‹Œ ˜Œ‰‡“—˜†‰˜›‰‰’ƌƇǷ…’ˆƍƇǷ‘“–‰Ľ

RATP’S ELECTRIC AND bioGNV BUSES ƙƗƘƜ

ELECTRIC BUSES ƚƛƘ ƘƗƗǷ ƙƗƘƝ Porte de Clignancourt Charles-de-Gaulle – Étoile

ƙƗƙƜ 

ƘƗƗǷ ŀ FRIENDLY FLEET Cŀŀ  ƙƗǷbioGNV BUSES ƟƗǷ

’ƉƇƈƍĺ–“™˜‰ƊƋƈ›†‰˜Œ‰ȝ–—˜ to be served entirely by standard ‰‰‡˜–‡†™—‰—śĽ‰ĽƉƊ““–³ ™‰†™—‰—ś‰…‡Œ‡…”…†‰“Š‡…––’‹ …˜‰…—˜ƐƇ”…——‰’‹‰–—Ľ Œ‰Œ…š‰…–…’‹‰“ŠƈƏƇ‘ĺ and do not need to be –‰‡Œ…–‹‰ˆˆ™–’‹˜Œ‰–ˆ…—‰–š‡‰Ľ

BUS ROUTE EXPERIMENTS

ƙƘ Gare Saint-Lazare Stade Charléty – Porte de Gentilly and

Ƙƛƞ Église de Pantin Sevran – Avenue Ronsard

BELLIARD BUS STATION

SCHEDULE FOR  ƙƗƙƜ  ƙƗƘƜŀƙƗƘƞ ‰—˜—…’ˆ‰œ”‰–‘‰’˜—“’…‰œ—˜’‹‰‰‡˜–‡Ŀ†™— …’ˆ–‰‡Œ…–‹’‹˜‰‡Œ’““‹‰—Ľ

To the North of Paris, this station will carry “™˜’‹Œ˜Ŀ˜‘‰–‰‡Œ…–‹’‹“ŠƉƊ™‰†™—‰— –™’’’‹“’˜Œ‰ƊƋƈ–“™˜‰ĺ‰…‡ŒƈƉ‘‰˜–‰— “’‹ĽŒ‰—˜…˜“’—…–‰…ˆ˜Œ‰ˆ‰”“˜ Š“–˜Œ‰“’˜‘…–˜–“†™—…’ˆ –…š‰–—‰…˜‹’“‰—Ŀ‡Œ…˜‘’†™—‰—Ľ

ƙƗƘƞŀƙƗƙƜ Tenders held for the widespread roll-out of ‰‰‡˜–‡…’ˆ†“‹…—†™—‰—Ľ

‰˜›‰‰’ƉƇƈƌ…’ˆƉƇƈƎĺ these two routes, which are representative of the broad RATP ’‰˜›“–ĺ›˜–…—˜…’ˆ…–ˆƈƉĿ‘‰˜–‰ electric buses provided by several ”–“ˆ™‡‰–—ť–ž…–哐…–—…’ˆ™˜“’‹ĺ ”™— ‰™‰ž’ƉƇƈƍŦĺ …“’‹›˜Œ“˜Œ‰–”–“Ž‰‡˜—ĺ in real operational conditions.

Traverse Batignolles – Bichat

CRÉTEIL BUS STATION ’‡‰ƈƐƐƐĺ˜Œ——˜…˜“’Œ…—†‰‰’ Œ“‘‰˜“ƐƇ†™—‰—–™’’’‹“’ ’…˜™–…‹…—Ľ–“‘ƉƇƈƍĺ˜Œ‰ —˜…˜“’ň—ƈƋƇ—˜…’ˆ…–ˆ†™—‰—› be fuelled with bioGNV.

This local route is fully accessible ˜“”‰“”‰›˜Œ–‰ˆ™‡‰ˆ‘“†˜ĺ …’ˆ——‰–š‰ˆ†‰‰‡˜–‡‘’†™—‰— ›˜Œ‡…”…‡˜“Š™”˜“ƉƇ”…——‰’‹‰–—Ľ Œ‰—‰‘’†™—‰—›–‰ˆ™‡‰‰’‰–‹ ‡“’—™‘”˜“’†…–“™’ˆƍƇǷ …’ˆ‹–‰‰’Œ“™—‰‹…—‰‘——“’— †“š‰–ƐƇǷĽ

MONTMARTROBUS

bioGNV BUSES

bioGNV BUSES ARE BASED AT THE CRÉTEIL  ŀŀĺ AND MAINLY SERVE TOWNS IN THE INNER SUBURBS OF PARIS. THE ROUTES CONCERNED ARE AS FOLLOWS:

ƙƛ ƘƗƚ ƘƗƛ ƘƗƠ ƘƘƞ ƘƟƘ ƙƗƟ ƙƘƞ ƙƟƘ ƚƗƟ ƚƞƙ ƚƠƚ ƞƞ

Œ‰“’˜‘…–˜“†™—–“™˜‰ Œ…—™—‰ˆ—‘…‰‰‡˜–‡†™—‰— since 2001, and in late 2015 ’˜–“ˆ™‡‰ˆ’‰›ƌƌĿ—‰…˜‰–‘ˆ†™—‰— ›˜Œ…–…’‹‰“Š…–“™’ˆƈƉƇ‘Ľ

ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES

œ‰‘”…– practices   ŀ ĺŀ     Ľ

ANTI-VIBRATION INSULATION UNDER RER LINE A ’ ™…’ˆ™‹™—˜ƉƇƈƌĺ…—”…–˜“Š˜Œ‰ ˜–…‡…’ˆ†……—˜–‰”…‡‰‘‰’˜”–“Ž‰‡˜ĺ anti-vibration insulation was installed under ˜Œ‰˜–…‡’—‰’—˜š‰…–‰…—Ľ˜‘˜—˜Œ‰ vibration caused when trains pass, which can —“‘‰˜‘‰—†‰Š‰˜†“‡…–‰—ˆ‰’˜—Ľ

RECYCLING OLD UNIFORMS Œ‰’›‰’˜–“ˆ™‡‰ˆ’‰›™’Š“–‘—Š“– ƉƎĺƇƇƇ“”‰–…˜“’…‰‘”“‰‰—’˜Œ‰ C‰Ŀˆ‰Ŀ–…’‡‰’‰˜›“–ĺ›‰’˜–“ˆ™‡‰ˆ… ‡“‘‘™’˜Ŀ†…—‰ˆ——˜‰‘Š“–‡“‰‡˜’‹…’ˆ –‰‡“š‰–’‹“ˆ™’Š“–‘—’”…–˜’‰–—Œ”›˜Œ ‰‰…—ˆ‰“——“’—ĺ…‡“‘”…’”–“‘“˜’‹ —“‡…’˜‰‹–…˜“’˜Œ…˜—”…–˜“Š‘‘…ñ— –…’‡‰ĽŒ‰’˜…˜š‰‡“‰‡˜‰ˆƉƍ˜“’’‰— “Š‡“˜Œ’‹ĺ…’ˆƏƎǷ“Š˜Œ‰‘…˜‰–… ›…—–‰‡“š‰–‰ˆ…’ˆ‡“’š‰–˜‰ˆ’˜“˜‰‘——™‡Œ as reels of recycled thread and dust cloths.

A WATER-BORNE PROJECT —”…–˜“Š˜Œ‰”–“Ž‰‡˜˜“‰œ˜‰’ˆ‘‰˜–“ ’‰ƈƉ˜“™†‰–š‰–—ĺ˜Œ‰”–“œ‘˜ “Š˜Œ‰…’˜Ŀ‰’—‡…’……“›‰ˆ‘…˜‰–…— and excavation residues to be transported “’›…˜‰–†…‡“’š““Šš‰——‰—˜Œ–“™‹Œ ˜Œ‰˜™’’‰†‰˜›‰‰’…–‰ˆň™†‰–š‰–— …’ˆ˜Œ‰˜…’—†–ˆ‹‰Ľˆ“’‹˜Œ—冉˜›‰‰’ ƋƇĺƇƇƇ…’ˆƌƇĺƇƇƇ–‰˜™–’Ž“™–’‰—†˜–™‡ were avoided.

ƞƟ

PROTECTING BIODIVERSITY IN URBAN AREAS At RATP’s Paris head office, we have —‰˜™”…ƉƇƇ‘2™–†…’…‹–‡™˜™–‰ showcase in partnership with ‹–“…–—‰‡Œť…–—’—˜˜™˜‰ “Š˜‰‡Œ’““‹Š“–Š‰ĺŠ““ˆ…’ˆ ‰’š–“’‘‰’˜…—‡‰’‡‰—ŦĽ‰…–‰ …—“‰œ”‰–‘‰’˜’‹›˜Œ‰‡“Ŀ”…—˜™–‰ “’”…˜Š“–‘—“’’‰ĺ—“˜Œ…˜ ›‰‡…’–‰‰——“’‘‰‡Œ…’‡…š‰Œ‡‰— ›Œ‰’‘…’˜…’’‹‹–‰‰’—”…‡‰—Ľ

Saving water and other resources

Eco-design and continuous improvement process ‰—”“’—†‰”™–‡Œ…—’‹ĺ ‰‡“Ŀˆ‰—‹’…’ˆ‰’š–“’‘‰’˜… ’Š–…—˜–™‡˜™–‰‘…’…‹‰‘‰’˜…–‰ central to the Group’s practices. ‡‡“–ˆ’‹ĺ˜Œ‰”…–‰’˜‡“‘”…’ Œ…—…ˆ“”˜‰ˆ‹™ˆ‰’‰— Š“–Š…‡˜“–’‹—™—˜…’…†‰ ˆ‰š‰“”‘‰’˜’˜“…”Œ…—‰— “Š”–“Ž‰‡˜—ĽŒ‰’‰›‘…’˜‰’…’‡‰ —˜‰Š“–˜–…’—“’‘‰˜–“’‰Ɛ ‡…‘‰’˜“—‰–š‡‰’ƉƇƈƌĺ…’ˆ has two retention basins under ˜Œ‰˜–…‡—ļ…˜˜‘‰—“ŠŒ‰…š rainfall, they control the flow of rainwater into the city’s collection ——˜‰‘Ľ Œ‰’‰›ƈƋ‘‰˜–“˜–…’— “–ˆ‰–‰ˆ’ƉƇƈƌ›†‰ƐƌǷ recyclable. The production sites —‰‰‡˜‰ˆ˜“‘…‰˜Œ‰’‰›™’Š“–‘— for RATP staff underwent strict ›“–Š“–‡‰Ŀ–‰…˜‰ˆ…™ˆ˜—Ľ’ƉƇƈƌĺ 10 audits were carried out, and one production site was rejected as a result.

“‘…‰˜Œ‰†‰—˜”“——†‰™—‰ of water resources, the parent ‡“‘”…’–‰™—‰—”…–˜“Š˜— —‰‰”…‹‰›…˜‰–…’ˆ™—‰———˜‰‘— ˜“–‰‡‡‰›…˜‰–™—‰ˆŠ“–›…—Œ’‹ …˜‘“—˜“Š˜—’‰›’ˆ™—˜–…—˜‰—Ľ …—Œ’‹Š…‡˜‰—Š“–˜–…‘— operated by RATP Dev’s subsidiary ’…—…†…’‡……–‰‰•™””‰ˆ›˜Œ …›…˜‰––‰‡‡’‹——˜‰‘ĽŒ—— also the case at all Île-de-France ˜–…‘‘…’˜‰’…’‡‰—˜‰—˜Œ…˜Œ…š‰ ‡“‘‰’˜““”‰–…˜“’—’‡‰ƉƇƇƎĽ In South Africa, the Gautrain’s ——˜‰‘Š“–›…—Œ’‹˜–…’—…“›— ›…˜‰–˜“†‰–‰™—‰ˆŠ“–—œ‘“’˜Œ—Ľ In order to preserve our various resources, we were also involved ’‡–‡™…–‰‡“’“‘ˆ—‡™——“’— ’ƉƇƈƌ劓–‰œ…‘”‰˜…’‹”…–˜ ’˜Œ‰‡–‡™…–‰‡“’“‘‡“’Š‰–‰’‡‰ “–‹…’—‰ˆ†˜Œ‰˜“Š…–—Ľ

Action to improve health ‰…–‰’‡–‰…—’‹“™–’š‰—˜‘‰’˜ ’–‰ˆ™‡’‹’“—‰…’ˆ”“™˜“’ …–—’‹Š–“‘“™–’ˆ™—˜–… activities. In 2015, we adopted a new plan of action to reduce ‰‘”“‰‰—ō‰œ”“—™–‰˜“ ”…–˜‡™…˜‰‘…˜˜‰–’˜Œ‰…–Ľ

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In Île-de-France, that plan of …‡˜“’›†‰‘“’˜“–‰ˆ™’ˆ‰– ˜Œ‰’‰›ƉƇƈƍĿƉƇƉƇ‡“’˜–…‡˜›˜Œ Stif. For ten years, RATP has †‰‰’‘”‰‘‰’˜’‹…‘…Ž“– ’š‰—˜‘‰’˜”…’˜“’—˜……’ˆ ‘”–“š‰š‰’˜…˜“’——˜‰‘—˜Œ…˜ ‡–‡™…˜‰…–™’ˆ‰–‹–“™’ˆĽ’ˆ‰– ˜Œ…˜”…’ĺƀƐƌ‘“’›…——”‰’˜ †‰˜›‰‰’ƉƇƇƋ…’ˆƉƇƈƌ…’ˆ …Š™–˜Œ‰–ƀƋƌ‘“’›†‰—”‰’˜ †‰˜›‰‰’ƉƇƈƍ…’ˆƉƇƉƇĽ ‰…–‰†–’‹’‹’˜“—‰–š‡‰ •™‰˜‰–˜–…’—ś’‡™ˆ’‹˜Œ‰’‰› ƇƐ˜–…’—“’’‰ĺ›Œ‡Œ …–‰ƊĽƌˆ‰‡†‰—•™‰˜‰–˜Œ…’˜Œ‰ “ˆƍƈ˜–…’—ś…’ˆ‡…––’‹ “™˜–‰‘‰ˆ…›“–“’˜–…‡—Ľ These are two of the ways we are –‰ˆ™‡’‹˜Œ‰’“—‰‡…™—‰ˆ†“™– established Île-de-France rail ’‰˜›“–Ľ‰Œ…š‰…˜…–‹‰˜“Š …ˆˆ–‰——’‹…’“—‰†…‡—”“˜— ’“™–’‰˜›“–†ƉƇƉƇĽ’“™˜Œ Africa, our subsidiary has ’—˜…‰ˆ’“—‰Ŀ–‰ˆ™‡’‹›…— …“’‹—‰’—˜š‰…–‰…—“Š˜Œ‰ express line between “Œ…’’‰—†™–‹…’ˆ–‰˜“–…Ľ

ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES

’š‰’˜’‹ the city “Š˜“‘“––“›   ŀ ĺ      Ľ      ŀ    ĺ  Ľ

A STUDENT RESIDENCE COMBINED WITH A METRO WORKSHOP Œ‰‘…’˜‰’…’‡‰›“–—Œ“”Š“–‘‰˜–“ ’‰Ɛĺˆ…˜’‹Š–“‘ƈƐƊƋĺŒ…—†‰‰’‰’˜–‰ –‰†™˜…’ˆ—’‡‰—™‘‘‰–ƉƇƈƌŒ…—†‰‰’ —‰–š‡’‹˜Œ‰’‰ň—’‰›˜–…’—ĽŒ‰ …–‡Œ˜‰‡˜™–‰“Š˜Œ‰˜›“’‰›‘…’˜‰’…’‡‰ Œ…——’‰‰”’‹›˜Œ˜Œ‰—˜‰ň—’ˆ™—˜–… ‡Œ…–…‡˜‰–ĺ›Œ‰…—“Œ‰”’‹˜Œ‰‘ ˜“’˜‰‹–…˜‰›˜Œ˜Œ‰–™–†…’—‰˜˜’‹ˆ™‰ ˜“Š‰…˜™–‰——™‡Œ…—‹–‰‰’–““Š—Ľ –‰“–‹…’—’‹˜Œ‰—˜‰ĺ›‰›‰–‰…—“…†‰ ˜“†™ˆ…–‰—ˆ‰’‡‰Š“–—˜™ˆ‰’˜—…’ˆ“™’‹ ›“–‰–—‡“‘”–—’‹ƎƏ—˜™ˆ“…”…–˜‘‰’˜—…˜ one end of the plot.

THE NEW, SEMI-UNDERGROUND, LAGNY-PYRÉNÉES BUS STATION Œ‰…‹’Ŀ–³’³‰—†™——˜…˜“’’˜Œ‰ƉƇ th arrondissement “Š…–—‡…‘‰’˜“—‰–š‡‰’˜Œ‰—‰‡“’ˆŒ…Š“ŠƉƇƈƌĽ ˜—‡…”…‡˜Œ…—†‰‰’’‡–‰…—‰ˆ†ƍƇǷ…’ˆ˜—’“› ˜Œ‰†…—‰Š“–ƈƏƋ†™—‰—Ľ˜—’“›…‘œ‰ˆĿ™—‰—˜‰ĺ›˜Œ ˜—™””‰–Š““–—‡“’˜…’’‹ƊƇĺƇƇƇ‘2 of office space. Œ‰‰œ˜‰’—“’“Š˜Œ‰’‰‹Œ†“™–’‹—‡Œ““…’ˆ…ƍƍĿ”…‡‰ ’™–—‰–›†‰‡“‘”‰˜‰ˆ’ƉƇƈƎĽ

JOURDAN-CORENTIN-ISSOIRE: 650 NEW HOMES Œ‰’›‰’‰‰ˆ‰ˆ˜“‰œ”…’ˆ˜Œ‰“’˜–“™‹‰ †™—‡‰’˜–‰ĺ›‰ˆ‰‡ˆ‰ˆ˜“–‰ˆ‰—‹’˜Œ‰ layout of the plot, which has been a bus ‡‰’˜–‰—’‡‰ƈƏƏƋĽ’ƉƇƈƌ囓–—˜…–˜‰ˆ“’ ˜™–’’‹˜Œ‰”“˜’˜“…‹‰’™’‰™–†…’ district, in which industrial activity and “ŠŠ‡‰—‡“Ŀ‰œ—˜›˜Œ‘“–‰˜Œ…’ ƍƌƇ—˜™ˆ‰’˜ĺ—“‡…Œ“™—’‹…’ˆ”–š…˜‰ Œ“‘‰—ĺ”™†‡…‘‰’˜‰—…’ˆ…—Œ“”Ľ

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‰ȝ‹™–‰

Ɗ ĺƉƇƇ ’‰›Œ“‘‰— in Île-de-France

…’˜“–‰ˆ‰š‰“”…™‹–…–ˆň—‘…’˜‰’…’‡‰›“–—Œ“”Š“–‘‰˜–“’‰Ɛťƈƌth arrondissement of Paris).

A diverse, civilised city š‰’‹–“›’‹ˆ‰‘…’ˆŠ“–”™†‡ transport and the introduction of new buses and trains, we are –‰“–‹…’—’‹“™–Š…‡˜‰—…—”…–˜ “Š–‰…Ŀ‰—˜…˜‰–‰ˆ‰š‰“”‘‰’˜ ›“–˜Œ…˜—‰‡™–‰—˜Œ‰“’‹Ŀ˜‰–‘ future of those facilities while ’˜‰‹–…˜’‹˜Œ‰‘‘“–‰’˜“˜Œ‰– “‡…—‰˜˜’‹—Ľ˜…˜‘‰›Œ‰’ ‘“—˜’ˆ™—˜–…Ž“†—…–‰“’ ˜Œ‰“™˜—–˜—“Š‡˜‰—囉…–‰ –‰ˆ‰š‰“”’‹“™–’ˆ™—˜–…—˜‰— …’ˆ†™ˆ’‹—™”‰–—˜–™‡˜™–‰—˜Œ…˜ ’‡™ˆ‰—“‡…ť…˜‰…—˜ƌƇǷŦ …’ˆ”–š…˜‰Œ“™—’‹ĺ“ŠŠ‡‰—…’ˆ ”™†‡…‘‰’˜‰—’‡™ˆ’‹—‡Œ““— and nurseries. In the ZAC des “‡—†™—’‰——”…–’…’˜Ŀ ™‰’ĺ˜Œ‰…–‡Œ˜‰‡˜™–…”…’—Š“– ˜Œ‰Š™˜™–‰‘…’˜‰’…’‡‰›“–—Œ“” Š“–‘‰˜–“’‰ƈƋ’‡™ˆ‰˜Œ‰ ‡“’—˜–™‡˜“’“ŠƈƊƇ—“‡…Œ“™—’‹ units on its upper floors, which will help to increase the diversity “Š˜Œ—Š“–‘‰–’ˆ™—˜–…ˆ—˜–‡˜Ľ

ƉƇƉƋĺ˜Œ‰ ‹–“™”› †™ˆ‘“–‰˜Œ…’ ƊĺƉƇƇŒ“‘‰—ĺ ’‡™ˆ’‹“š‰– 2,100 social Œ“™—’‹™’˜—ĺ …‡–“——‰‹Œ˜ sites in Paris and nine in the suburbs. In particular, we Œ…š‰—‹’‰ˆ …‘‰‘“–…’ˆ™‘ “Š™’ˆ‰–—˜…’ˆ’‹ with the City of Paris to create 2,000 new Œ“‘‰—’˜Œ‰ capital.

˜Œ‰—˜–‰‰˜ĺ‹Œ˜›‰—…–‰†‰’‹ ’—˜…‰ˆ’…ƊĺƌƇƇ‘2 central ‹…–ˆ‰’“’˜“”“Š˜Œ‰ˆ‰”“˜ĽŒ‰ ”…’˜“–‰ˆ‰š‰“”…™‹–…–ˆň— ‘…’˜‰’…’‡‰›“–—Œ“”Š“–‘‰˜–“ ’‰Ɛťƈƌth arrondissement of Paris) extends the urban fabric “Š˜Œ‰ˆ—˜–‡˜†‡–‰…˜’‹…’‰› —˜–‰‰˜…’ˆ›…›…’…”“˜“Š land that is currently closed off. ƍƌǷ“Š˜Œ‰”“˜ň—…–‰…›†‰ ‹–‰‰’—”…‡‰Ľ

Two specialist subsidiaries: SEDP and Logis-Transports Architectural and environmental quality …‡Œ–‰…Ŀ‰—˜…˜‰–‰ˆ‰š‰“”‘‰’˜ ”–“‹–…‘‘‰Š“–‘—”…–˜“Š…’ ’˜‰‹–…˜‰ˆ”…’’’‹”“‡˜“ inject new life into city districts. “—˜“Š˜Œ‰ “™–ˆ…’Ŀ“–‰’˜’Ŀ ——“–‰›“–—Œ“”— ťƈƋth arrondissement of Paris), “’›Œ‡Œ›“–†‰‹…’’ƉƇƈƌĺ ›†‰‡“š‰–‰ˆ›˜Œ…‹–‰‰’–““Šĺ ‡–‰…˜’‹…ƈĽƉĿŒ‰‡˜…–‰‹…–ˆ‰’ above the future bus centre. Œ‰…–‡Œ˜‰‡˜™–…ˆ‰—‹’“Š˜Œ‰ …‹’Ŀ–³’³‰—†™—‡‰’˜–‰†–’‹— ’…˜™–…‹Œ˜’˜“˜Œ‰›“–—Œ“”Ľ —›‰…—…–‹‰›’ˆ“›—Š…‡’‹

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RATP’s real-estate policy is supported by two subsidiaries that have developed expertise in ‡“’—˜–™‡˜’‹†™ˆ’‹—写˜…—“ ’›“–’‹›˜Œ–‰—ˆ‰’˜—˜“†–’‹ ˜Œ‰‘˜“Š‰’˜Œ‰‡“’˜‰œ˜“Š ˜Œ‰–‡˜…’ˆˆ—˜–‡˜Ľ ť“‡³˜³ˆň³˜™ˆ‰—‰˜ˆ‰ ˆ³š‰“””‰‘‰’˜”…˜–‘“’…Ŧ —ň—–‰…Ŀ‰—˜…˜‰ˆ‰š‰“”‘‰’˜ ‡“‘”…’…’ˆ›“–—“’…—˜…‹‰— “Š…†™ˆ’‹ĺ’‡™ˆ’‹ ”–‰‘’…–ˆ‰—‹’吅’ˆ ‘…’…‹‰‘‰’˜ĺ—‡Œ‰ˆ™’‹…’ˆ project-owner assistance. “‹—Ŀ–…’—”“–˜—ĺ˜Œ‰—“‡… Œ“™—’‹—™†—ˆ…–—‰˜™”’ƈƐƌƐ ˜“Œ“™—‰—ŒŠ˜Ŀ›“–‰–—ĺ —’“›…–‰‡“‹’—‰ˆ—“‡…Œ“™—’‹ specialist in Île-de-France.

ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES

Œ‰Ɖƈ partnership  ƙƘ 

ƙƗƘƜĽ     ƙƘň  ĺ Ľ

IN-HOUSE BLOG

FIRST COMMUNICATION CAMPAIGN ň—Š–—˜…ˆš‰–˜—’‹‡…‘”…‹’ś “Demandez-nous la ville” – was launched ˜“‡“’‡ˆ‰›˜ŒƉƈ…’ˆ‹…š‰”–…‡˜‡… ‰œ…‘”‰—“ŠŒ“››‰…–‰›“–’‹‰š‰–ˆ… ˜“‡–‰…˜‰…‘“–‰—™—˜…’…†‰‡˜Ľ —›‰…—˜–…ˆ˜“’…††“…–ˆ…ˆš‰–˜—’‹ ’‘‰˜–“…’ˆ”™†‡…–‰…—ĺ ˜Œ‰‡…‘”…‹’…—“˜““…‘“–‰ ’“š‰…””–“…‡Œ’‡™ˆ’‹ˆ–‰——’‹ Š“™–—˜…˜“’—…’ˆƉƈ —Œ™˜˜‰›…˜’‹…–‰…—Ľ

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“‡“’˜’™‰˜Œ‰Ɖƈˆ‰†…˜‰›˜Œ’ 囉—‰˜™”…’’˜‰–’…†“‹‡…‰ˆ ʼn‰—囉ŁŊŠ“–…“Š“™– ƋƌĺƇƇƇ‰‘”“‰‰—ĽŒ—ˆ—‡™——“’Š“–™‘ …“›‰ˆ…—˜…ŠŠ˜“Š’ˆ“™˜…†“™˜‡‘…˜‰ ‡Œ…’‹‰——™‰—劓“›‡“’Š‰–‰’‡‰—ĺˆ—‡“š‰– initiatives adopted by RATP’s various ˆ‰”…–˜‘‰’˜—ĺ…’ˆˆ—‡™——…’ˆ”–“”“—‰ new ideas.

SEBASTIÃO SALGADO PHOTO EXHIBITION ‰˜›‰‰’ƉƋ“š‰‘†‰–…’ˆƎ‰‡‰‘†‰–ƉƇƈƌĺ ƈƉ‘‰˜–“—˜…˜“’—ˆ—”…‰ˆ…—‰‰‡˜“’ “Š”Œ“˜“—Š–“‘˜Œ—Š…‘“™—–…ž…’…–˜—˜ň— Genesis”–“Ž‰‡˜Ľ —›“’ˆ‰–Š™†…‡Ŀ…’ˆĿ›Œ˜‰ ”Œ“˜“—›‰–‰˜…‰’“’Œ—˜–…š‰—…–“™’ˆ˜Œ‰ ›“–ˆĺ—Œ“›’‹˜Œ‰”™†‡˜Œ‰†‰…™˜“Š’…˜™–‰ …’ˆ‘…’‹˜Œ‰‘…›…–‰“ŠŒ“›Š–…‹‰˜Œ‰– world is.

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clean bus prototypes ’Ɖ‰‡‰‘†‰–ĺ to coincide with Ɖƈĺ …––…’‹‰ˆ an exclusive presentation “ŠƈƊ ‰’š–“’‘‰’˜…Ŀ friendly bus prototypes, ’‡™ˆ’‹—‰š‰–… ›“–ˆȝ–—˜—ĺ“’ ˜Œ‰Œ…‘”Ŀˆ‰Ŀ …–—‰—”…’…ˆ‰ in Paris. The prototypes run on electricity, †“‹…—“– Œˆ–“‹‰’…’ˆ …–‰‘…ˆ‰†ƈƉ ‘…’™Š…‡˜™–‰–—

A responsible transport system “’‹—ˆ‰…’ˆ›˜Œ˜Šň— —™””“–˜ĺ—‰˜™”……–‹‰Ŀ capacity, low-carbon public ˜–…’—”“–˜——˜‰‘˜“‡…––˜Œ‰ several tens of thousands “Š”‰“”‰˜…’‹”…–˜’Ɖƈ •™‡…’ˆ’‡“‘Š“–˜Ľ—›‰ …—…’‹“’‰œ˜–……’ˆ‘‰˜–“ —‰–š‡‰—囉ˆ‰”“‰ˆƍƇŒ†–ˆ †™—‰—…’ˆ…——‹’‰ˆƈƌƇˆ–š‰–— ˜“˜…‰ˆ‰‰‹…˜‰—˜“‰“™–‹‰˜ ”…–Š–“‘˜Œ‰’‰…–‰—˜…’ˆ ‘‰˜–“—˜…˜“’—Ľ™–‰’‹’‰‰–’‹ ˆ‰”…–˜‘‰’˜ˆ‰—‹’‰ˆ˜‰‘”“–…– †™——˜…˜“’—‰•™””‰ˆ›˜Œˆ‹˜… —‰–š‡‰—ĺ™—’‹…–“™’ˆƋƇ–‰‡‡‰ˆ —Œ””’‹‡“’˜…’‰–—Ľ˜Œ’ ˜Œ‰‡“’Š‰–‰’‡‰ž“’‰ĺ‰‰‡˜–‡ ‘’†™—‰—ˆ–š‰’†‰‘”“‰‰— “Š‰š—™†—ˆ…–“†‡˜³ ‡…––‰ˆ…‡‡–‰ˆ˜‰ˆ”‰“”‰Š–“‘ ƍ…‘˜“‘ˆ’‹Œ˜Ľ–“™’ˆ ƊƇ†™—‰—–™’’’‹“’’…˜™–…‹…— were also deployed to carry ‰‰‡˜‰ˆ“ŠŠ‡…—˜…’‹”…–˜’ ˜Œ‰‡‘…˜‰—™‘‘˜“–‹…’—‰ˆ by the City of Paris.

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Raising public awareness ň—’‰˜›“–—…–‰™—‰ˆ† ‘“’—“Š”…——‰’‹‰–—‰š‰–ˆ…ĺ and are an excellent vehicle for –…—’‹”™†‡…›…–‰’‰——“Š —™—˜…’…†‰ˆ‰š‰“”‘‰’˜˜Œ‰‘‰—Ľ —…–‰—™˜ĺ›‰›‰–‰…’‘”“–˜…’˜ ‘‰ˆ™‘Š“–‹‰˜˜’‹…‡–“——˜Œ‰‰ Ɖƈ‘‰——…‹‰—Ľ‰”–’˜‰ˆ…’ˆ displayed visuals of the ‡“‘‘™’‡…˜“’‡…‘”…‹’ ˆ‰—‹’‰ˆ†˜Œ‰Ɖƈ“–‹…’—‰–— …‡–“——ƍƇƇ“‡…˜“’—’‘‰˜–“ …’ˆ”™†‡…–‰…—Ľ

Involvement in numerous partnerships Œ‰‹–“™””…‰ˆ…”–“Ŀ …‡˜š‰–“‰’˜Œ‰š…–“™—Ɖƈ round-tables and debates, and

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Š–“‘……–“™’ˆ the world. They represent various ˜‰‡Œ’““‹‰— “Ț‰–’‹…’ alternative to diesel. Several ‘“ˆ‰—›†‰ tested as part of the Bus2025 ”–“‹–…‘‘‰Ľ

we put forward our vision of sustainable transport connected ›˜Œ˜Œ‰—‘…–˜‡˜Ľ‰…—“‹“˜ involved in several partnerships ˜“”–“‘“˜‰ƉƈĿ–‰…˜‰ˆ ‡…‘”…‹’—…’ˆ‰š‰’˜—’“™– public areas. They included the ň—’‰›ʼn“š‰˜Œ‰‡‘…˜‰Ŋ ‡…‘”…‹’ĺ›Œ‡Œ‰’‡“™–…‹‰— people to use public transport …’ˆ˜…‰”–…‡˜‡…—˜‰”— ˜“‡“‘†…˜‡‘…˜‰‡Œ…’‹‰ĺ the 11th“’Š‰–‰’‡‰“Š“™˜Œ ťƈƈŦ›Œ‡Œ›…—…˜˜‰’ˆ‰ˆ †ƌĺƇƇƇ“™’‹”‰“”‰ĺ…’ˆ the Nés quelque part interactive ‰œŒ†˜“’…’ˆ—Œ“›“–‹…’—‰ˆ †‹‰’‡‰Š–…’¯…—‰ˆ‰ ˆ³š‰“””‰‘‰’˜’˜Œ‰…‰˜˜‰ ”…–Ľ’˜Œ‰Œ…‘”—Ŀ1—³‰—ĺ ƈƇˆ–š‰–—˜““”…–˜ ’…ˆ‰‘“’—˜–…˜“’“Š˜Œ‰““–³ ‹–“™”ň—”–“˜“˜”‰‰‰‡˜–‡˜–…‘ ‡…‰ˆʼn™‰˜–…‘Ŋĺ›Œ‡Œ–‰•™–‰— no rails or overhead power supply.

ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES

™””“–˜’‹ ‰‡“’“‘‡ and social ”–“‹–‰——      Ľ    Ľ      Ľ

LILI DANS LE MÉTRO This educational video released to coincide ›˜Œ˜Œ‰…™˜™‘’†…‡Ŀ˜“Ŀ—‡Œ““”‰–“ˆ— …‘‰ˆ…˜‡Œˆ–‰’—˜…–˜’‹—‰‡“’ˆ…–—‡Œ““ who travel by public transport alone.

METRO LINE 11: DRIVING LOCAL REDEVELOPMENT

THE 9TH EDITION OF THE MERCREDIS DU RUGBY ‡…‘”…‹’…˜˜–…‡˜‰ˆƊƇƇ—‰‡“’ˆ…–Ŀ—‡Œ““ ‡Œˆ–‰’Š–“‘”–“–˜‰ˆ™‡…˜“’ž“’‰— ’C‰Ŀˆ‰Ŀ–…’‡‰ĺ˜“”–“‘“˜‰—“‡…‡“Œ‰—“’ on public transport in a fun way.

’ …’™…–ƉƇƈƌĺ—‹’‰ˆ…˜–…’—”“–˜Ŀ –‰ˆ‰š‰“”‘‰’˜‡“’˜–…‡˜›˜Œ˜Šĺ³‹“’C‰Ŀˆ‰Ŀ –…’‡‰ĺ–…’‡‰ň—‡‰’˜–…‹“š‰–’‘‰’˜…’ˆ˜Œ‰“‡… authorities concerned. It provides for a ‡“‘”–‰Œ‰’—š‰–‰ˆ‰š‰“”‘‰’˜“Š…–‰…—…–“™’ˆ˜Œ‰ ‰œ˜‰’ˆ‰ˆ’‰ƈƈĺ’‡™ˆ’‹Œ“™—’‹ĺ—Œ“”—ĺ—‰–š‡‰—ĺ …‘‰’˜‰—…’ˆ‹–‰‰’—”…‡‰—Ľ

THE JOBS AND INTEGRATION BUS ’…“‡Œ‰Ŀ—™–Ŀ“’ĺ…—”…–˜“Š…’’˜…˜š‰ ˆ‰—‹’‰ˆ†‰š…’ˆ˜Œ‰˜“›’ň—Ž“†—…’ˆ ’˜‰‹–…˜“’ˆ‰”…–˜‘‰’˜ĺ…†™—˜–…š‰‰ˆ…–“™’ˆ the town’s various districts for two days in “š‰‘†‰–˜“’Š“–‘”‰“”‰…†“™˜›“–Š“–‡‰ ’˜‰‹–…˜“’“””“–˜™’˜‰—Ľ

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Promoting workforce integration

Workforce integration clauses in contracts

The Group has an active policy “Š–‰‡–™˜’‹…’ˆ˜–…’’‹”‰“”‰ Š–“‘˜—“‡…”“”™…˜“’—Ľ …’ˆ—“‘‰“Š˜——™†—ˆ…–‰— –‰‡–™˜“™’‹”‰“”‰›Œ“ˆ“’“˜ Œ…š‰…†™—ˆ–š’‹‡‰’‡‰…’ˆ ˜–…’˜Œ‰‘…—†™—ˆ–š‰–—Ľ In 2015, in Île-de-France, over ƎƇƇ”‰“”‰›˜Œ“™˜‰‘”“‘‰’˜ “–•™…ȝ‡…˜“’—†‰’‰ȝ˜‰ˆŠ–“‘ ň—›“–Š“–‡‰’˜‰‹–…˜“’ ”“‡˜Œ–“™‹Œ‹“š‰–’‘‰’˜Ŀ —™†—ˆ—‰ˆ‰‘”“‘‰’˜—™””“–˜ ”…’—ť—Ŧ…’ˆš“‡…˜“’… ˜–…’’‹‡“’˜–…‡˜—ĽŒ“—‰— …“›™—˜“˜…‰“’”‰“”‰›˜Œ –‰‘“˜‰‰‘”“‘‰’˜”–“—”‰‡˜— …—”…–˜Ŀ˜‘‰…———˜…’˜˜–…ŠŠ‡ ‘…’…‹‰–—ĽŒ‰Œ‰”‘”–“š‰ ‘…’…‹‰‘‰’˜“Š”…——‰’‹‰–Š“›— “’”…˜Š“–‘—›Œ‰’˜–…’—…––š‰ …’ˆˆ‰”…–˜Š–“‘“™–—˜…˜“’—Ľ We also provide active assistance ’”™˜˜’‹˜“‹‰˜Œ‰–’ˆšˆ™… ‡…–‰‰–”…’—…’ˆŒ‰”’‹˜Œ‰‘ ’˜“›“–Ľ

We also help people access ‰‘”“‘‰’˜†’‡™ˆ’‹ ›“–Š“–‡‰’˜‰‹–…˜“’‡…™—‰— ’“™–›“–—‡“’˜–…‡˜—Ľ “–˜Œ‰‘‰˜–“’‰ƈƋ‰œ˜‰’—“’ĺ …”–“‹–…‘‘‰˜–…’’‹”‰“”‰ ˜““”‰–…˜‰˜™’’‰†“–’‹ ‘…‡Œ’‰—›…——‰˜™”’ partnership with the Gustave ŠŠ‰…””–‰’˜‡‰˜–…’’‹‡‰’˜–‰ĺ …˜‰‘”“–…–›“–’˜‰‹–…˜“’ ‰’˜‰–”–—‰ĺ“™‹™‰—ĺ …’ˆ ˜Œ‰…’‰“‘‘™’‰–‰‹“’… association of nine towns to the North of Paris. We set up …Ž“’˜——˜‰‘Š“–‘‰‰˜’‹—— –‰•™–‰‘‰’˜—›˜Œ”‰…˜‹’“‰—ĺ ›Œ‡Œ—›“–’‹“’˜Œ‰—“™˜Œ‰–’ ‰œ˜‰’—“’˜“‘‰˜–“’‰Ƌ’…–—Ľ ’ƌ‡˜“†‰–ƉƇƈƌĺĺ …’ˆ“‡³˜³ˆ™ –…’ˆ…–——‹’‰ˆ …‡“‘‘˜‘‰’˜‡Œ…–˜‰– –‰‹…–ˆ’‹ –…’ˆ…–—”–“Ž‰‡˜—Ľ ’‰“Š˜Œ‰…‘——˜“‘…‰˜ easier for people currently excluded Š–“‘˜Œ‰…†“™–‘…–‰˜˜“‹‰˜Ž“†—Ľ

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ƉƍĺƇƇƇ jobs were created indirectly by RATP’s purchases in 2015, all …“’‹˜— ”–“‡™–‰‘‰’˜ ‡Œ…’Ľ™– relations with —…–‰ ‹“š‰–’‰ˆ by a charter of best practice, ‡“‘‘˜˜’‹™— to responsible, sustainable relationships with our suppliers as part of continuous ‘”–“š‰‘‰’˜ approach.

Learning how to get around with mobility workshops The ability to use public transport —…š˜…”…–˜“Š’˜‰‹–…˜’‹’˜“ …‡“‘‘™’˜“–Š’ˆ’‹…Ž“†Ľ As a result, we have developed ʼn‘“†˜›“–—Œ“”—ŊŠ“–”‰“”‰ ›Œ“…–‰—“‡…Š–…‹‰“–Œ…š‰ “›˜‰–…‡‰š‰—Ľ’˜Œ‰‘ĺ ”‰“”‰‰…–’Œ“›˜“–‰…ˆ‘…”—ĺ ™’ˆ‰–—˜…’ˆ—‹’—…’ˆ‡Œ““—‰˜Œ‰ –‹Œ˜˜‡‰˜Ľ’ƉƇƈƌ児‘“—˜ ƉƇƇ‘“†˜›“–—Œ“”—…˜˜‰’ˆ‰ˆ by around 2,000 people were “–‹…’—‰ˆ†‰‘”“‰‰—“Š˜Œ‰ ”…–‰’˜‡“‘”…’ĺ…’ˆ…–“™’ˆ ƋƇ† …’ˆ˜Œ‰ “’ˆ…˜“’‹–‡“’˜–‰ň‰œ‡™—“’ ť…‡‰Ŧ™’ˆ‰–…’“™˜—“™–‡’‹ …‹–‰‰‘‰’˜Ľ‰š —™†—ˆ…–‰—…–‰’“›Œ“ˆ’‹ ˜Œ‰—‰›“–—Œ“”—…—›‰Ľ We have also continued our ‰ˆ™‡…˜“’…‰ŠŠ“–˜—˜“‡Œ…’‹‰ how people with disabilities and –‰ˆ™‡‰ˆ‘“†˜…–‰š‰›‰ˆĺvia …—‰–‰—“Š…’‘…˜‰ˆŠ‘—‡…‰ˆ ʼn‡‡‰——†‰‰’—‰‘†‰Ŋ that won …›…–ˆ—…˜Š“™–’˜‰–’…˜“’…Š‘ festivals in 2015.

ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES

Partnering charitable projects Œ‰‹–“™”“™’ˆ…˜“’…—“ ‡“’˜–†™˜‰—˜“˜Œ‰‰‡“’“‘‡…’ˆ —“‡…ˆ‰š‰“”‘‰’˜“Š˜Œ‰–‰‹“’— where RATP and its subsidiaries “”‰–…˜‰ĺ—™””“–˜’‹‡Œ…–˜‰— ˜Œ…˜›“–˜“”–“‘“˜‰‰•™… opportunities, access to culture …’ˆ‰ˆ™‡…˜“’凓‘‘™’˜ relations and outreach projects. Œ‰‰—˜’…˜“’’˜–ň…ˆ‰ ”–“‹–…‘‘‰”–“šˆ‰—Š’…’‡… support to projects led by charities, and in 2015 helped Ƌƌ‡Œ…–˜‰—›˜Œ”–“Ž‰‡˜—˜Œ…˜ †‰’‰Š˜‰ˆƈƐĺƇƇƇ”‰“”‰Ľ Œ‰—‰”–“Ž‰‡˜—…–‰‘“—˜“Š˜‰’ –™’˜Œ–“™‹Œ—˜–™‡˜™–‰—‡–‰…˜‰ˆ by the local residents. In 2015, ˜Œ‰“™’ˆ…˜“’…’ˆ›“–‰ˆ

›˜Œ‘‡–“‡–‰ˆ˜”“’‰‰–ˆ‰ to set up a “Business start-up ”…˜Š“–‘Ŋ…˜ …‰’‘‰˜–“ —˜…˜“’ť“’’‰ƊŦĽŒ‰ “™’ˆ…˜“’…—“›“–—›˜Œ ˜Œ‰…–‡“™–—‡™˜™–‰”–“‹–…‘‘‰ĺ ˜…’‹”…–˜’‡™˜™–… ”…–˜’‰–—Œ”—˜Œ…˜…‘˜“†–“…ˆ‰’ public access to culture. In 2015, …—”…–˜“Š˜Œ…˜”–“‹–…‘‘‰ĺ ˜—™””“–˜‰ˆ˜Œ‰–‡Œ‰—˜–‰ˆ‰ Paris’ children’s choir project, ›Œ‡Œ–‰‡–™˜‰ˆ“™’‹‡Œ“–—˜‰–— Š–“‘™†‰–š‰–—…’ˆ…’˜Ŀ Denis in the suburbs of Paris.

HORTON’S KIDS IN WASHINGTON DC In late 2015, to support the launch of the first ˜–…‘’‰’…—Œ’‹˜“’ĺ˜Œ‰“™’ˆ…˜“’ …’ˆ‰š‘‰–‡…—˜…–˜‰ˆ˜“›“–›˜Œ ˜Œ‰ “–˜“’ň— ˆ—…——“‡…˜“’˜“—™””“–˜ —‰‡“’ˆ…–—‡Œ““‡Œˆ–‰’š’‹’ˆ‰”–š‰ˆ ˆ—˜–‡˜—…“’‹˜Œ‰˜–…‘’‰ň—–“™˜‰Ľš‰– ‘“’˜Œĺ‰š‘‰–‡…‰‘”“‰‰—› …‡‡“‘”…’‡Œˆ–‰’“’‡™˜™–…ĺ–‰‡–‰…˜“’… …’ˆ—”“–˜’‹“™˜’‹—Ľ

WORKING WITH SCIENCES-PO PARIS IN AFRICA Œ‰“™’ˆ…˜“’Œ…——˜–‰’‹˜Œ‰’‰ˆ˜— partnership with Sciences-Po Paris as part “Š˜Œ‰™–“”‰ĿŠ–‡…”–“Ž‰‡˜Ľ˜Œ…—‹–…’˜‰ˆ †™–—…–‰—˜“˜Œ–‰‰—˜™ˆ‰’˜—Š–“‘—™†Ŀ…Œ…–…’ Š–‡…ť ‰’……’ˆ‹‰–Ŧĺ…Š˜‰–‹–…’˜’‹ †™–—…–‰—’ƉƇƈƋ˜“˜Œ–‰‰—˜™ˆ‰’˜—“Š‹‰–…’ “–‹’ĽŒ‰—˜™ˆ‰’˜—–‰‡‰š‰‘‰’˜“–’‹ Š–“‘‰š‰œ‰‡™˜š‰—Ľ

AN ARTISTIC PROJECT TO CELEBRATE THE T8 TRAM LINE’S FIRST BIRTHDAY ‰…–…Š˜‰–†–’‹’‹˜Œ‰Ə˜–…‘’‰’˜“—‰–š‡‰ĺ …’ˆ˜Œ‰“™’ˆ…˜“’›“–‰ˆ›˜Œ˜Œ–‰‰“‡… charities to celebrate that anniversary. They “–‹…’—‰ˆ…’…–˜—˜‡…’ˆ‡™˜™–…‰š‰’˜’š“š’‹ ˜–…‘™—‰–—…’ˆ–‰—ˆ‰’˜—’˜Œ‰˜Œ–‰‰˜“›’——‰–š‰ˆ †˜Œ‰’‰ť…’˜Ŀ‰’—卐‰˜…’‰™—‰…’ˆ1”’…Ŀ —™–Ŀ‰’‰Ŧĺ’‡™ˆ’‹”–‰”…–…˜“’—…’ˆ’š“š‰‘‰’˜ on the day itself.

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MOTIVATED SUBSIDIARIES

Strong community focus for the Foundation’s 20th anniversary To celebrate its 20th anniversary, ˜Œ‰“™’ˆ…˜“’‰’‡“™–…‹‰ˆ –“™” ‰‘”“‰‰—˜“‹š‰™”˜Œ‰–—”…–‰ ˜‘‰˜“Œ‰”…–“™’ˆƊƇ‡Œ…–˜‰— ‰…ˆ’‹‡“‘‘™’˜”–“Ž‰‡˜—Ľ As a result of the Les Heures “ˆ…–‰—’˜…˜š‰ĺ—“‘‰ ƉƍƇ –“™”‰‘”“‰‰—’–…’‡‰ …’ˆ…†–“…ˆ—‹’‰ˆ™”Š“–…˜“˜… “ŠƉĺƇƇƇŒ“™–—“Šš“™’˜‰‰–›“–Ľ The event also raised the profile of the charities involved. “–‰‘”“‰‰—ĺ˜Œ‰’˜…˜š‰‹…š‰ ˜Œ‰‘˜Œ‰“””“–˜™’˜˜“˜…‰”…–˜ in projects of their choice in a way that fits with their schedule. The initiative shows the “™’ˆ…˜“’ň—‰ŠŠ“–˜—˜“‰’‡“™–…‹‰ ˜Œ‰š“™’˜‰‰–›“–ˆ“’‰† –“™” ‰‘”“‰‰—囓–’‹‡“—‰›˜Œ ‡Œ…–˜‰—…’ˆ…‡˜’‹…—…‡…˜…—˜ for charitable action.

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’˜Œ‰–‰‹“’—…’ˆ‡“™’˜–‰—’›Œ‡Œ˜Œ‰ operate, RATP Dev subsidiaries are often best placed to understand the needs “Š‡“‘‘™’˜‰—…’ˆ‡Œ…–˜‰—Ľ‡‡“–ˆ’‹ĺ ˜Œ‰…–‰˜Œ‰ˆ–š’‹Š“–‡‰†‰Œ’ˆ˜Œ‰ Foundation’s initiatives and partnerships. ’‰“™ĺ“™˜Œ “–‰…ĺ˜Œ‰“™’ˆ…˜“’ ›“–‰ˆ›˜Œ˜Œ‰—™†—ˆ…–˜Œ…˜“”‰–…˜‰— ‘‰˜–“’‰Ɛ˜“—™””“–˜˜Œ‰…—…–…’‹ charity as part of the Les Heures “ˆ…–‰—‰š‰’˜Ľ…—…–…’‹›“–—›˜Œ ”‰“”‰—™ŠŠ‰–’‹Š–“‘”Œ—‡…ĺ‡“‹’˜š‰ĺ ‰‘“˜“’…“–ˆ‰š‰“”‘‰’˜…ˆ—…†˜‰—ĺ Œ‰”’‹˜Œ‰‘˜“’˜‰‹–…˜‰’˜“˜Œ‰›“–ˆ “Š›“–Ľ

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”–“Ž‰‡˜—ˆ‰š‰–’‹ ˆ–‰‡˜†‰’‰ȝ˜— ˜“…‘“—˜ ƉƊĺƇƇƇ”‰“”‰ were supported by the RATP ‹–“™”“™’ˆ…˜“’ in 2015.

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ƚŢA KEY SUPPORTER OF SUSTAINABLE CITIES

CONDENSED FINANCIAL AND CSR INFORMATION Consolidated statements of comprehensive income 89 Consolidated balance sheet 90 Consolidated statements “Š‡…—Œȣ“› 91 Workforce, environmental and social information 92

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CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME Œ‰ȝ’…’‡…—˜…˜‰‘‰’˜—…–‰”–‰—‰’˜‰ˆ’˜Œ“™—…’ˆ—“Š‰™–“—Ľ

1 • Income statement ƚƘŗƘƙŗƙƗƘƜ

‰š‰’™‰ť“Š›Œ‡Œ–‰š‰’™‰Š–“‘ȝ’…’‡…‡“’‡‰——“’…——‰˜—ƑƘƜƟ‘“’’ƙƗƘƜ …’ˆƑƘƜƝ‘“’’ƙƗƘƛŦ ˜Œ‰–’‡“‘‰Š–“‘“–ˆ’…–…‡˜š˜‰— Revenue Cost of sales ˜Œ‰–”™–‡Œ…—‰—…’ˆ‰œ˜‰–’…‡Œ…–‹‰— …œ‰—“˜Œ‰–˜Œ…’’‡“‘‰˜…œ Payroll costs ˜Œ‰–“”‰–…˜’‹‰œ”‰’—‰— EBITDA ‰”–‰‡…˜“’…’ˆ…‘“–˜—…˜“’…“›…’‡‰ Provisions, net Gain on disposal of assets …’“’“˜Œ‰–‡“’—“ˆ…˜“’—‡“”‰‡Œ…’‹‰— ‘”…–‘‰’˜ ˜Œ‰–“”‰–…˜’‹’‡“‘‰ť‰œ”‰’—‰—Ŧ ’‡“‘‰Š–“‘‰•™˜Ŀ…‡‡“™’˜‰ˆ‰’˜˜‰— Operating income after share of net income from equity-accounted entities ’…’‡…’‡“‘‰ Financial expenses ‰˜ȝ’…’‡…‰œ”‰’—‰ Pre-tax income ’‡“‘‰˜…œ Consolidated net income Attributable to owners of the company ˜˜–†™˜…†‰˜“’“’Ŀ‡“’˜–“’‹’˜‰–‰—˜—

ƜĺƜƜƝĺƚƜƜ ƛƜƟĺƞƘƞ ƝĺƗƘƜĺƗƞƙ ťƞƜƠĺƙƗƘŦ ťƟƞƜĺƜƙƙŦ ťƙƛƠĺƠƘƝŦ ťƚĺƘƙƘĺƠƚƜŦ ťƜƛĺƛƙƞŦ ƠƜƛĺƗƞƗ ťƚƞƗĺƠƜƜŦ ƛĺƞƘƞ Ƙĺƙƚƚ ƚƜĺƚƚƗ ťƘƞŦ Ƙƚ ƛĺƝƘƞ ƝƙƠĺƗƗƟ ƝƗĺƙƛƘ ťƙƚƚĺƟƗƚŦ ťƘƞƚĺƜƝƙŦ ƛƜƜĺƛƛƝ ťƠĺƜƠƜŦ ƛƛƜĺƟƜƗ ƛƚƞĺƙƜƚ ƟĺƜƠƟ

ƚƘŗƘƙŗƙƗƘƛ

ƜĺƙƜƝĺƜƟƠ ƜƞƘĺƛƠƟ ƜĺƟƙƟĺƗƟƟ ťƟƛƗĺƘƞƘŦ ťƟƙƗĺƘƛƞŦ ťƙƚƝĺƚƗƜŦ ťƚĺƗƘƠĺƚƝƚŦ ťƛƠĺƘƠƙŦ ƟƝƙĺƠƘƗ ťƚƜƘĺƘƝƞŦ ťƚĺƝƠƗŦ ťƝĺƜƜƗŦ ƚĺƛƚƘ ťƘƛŦ ƙƠƛ ƘƘĺƗƘƘ ƜƘƝĺƙƙƝ ƠĺƙƗƘ ťƙƘƝĺƛƙƗŦ ťƙƗƞĺƙƘƠŦ ƚƗƠĺƗƗƞ ťƝĺƘƜƗŦ ƚƗƙĺƟƜƞ ƙƠƟĺƘƠƘ ƛĺƝƝƜ

2 • Other comprehensive income ˜Œ‰–˜‰‘—“Š‡“‘”–‰Œ‰’—š‰’‡“‘‰…–‰—Œ“›’’‰˜“Š˜…œĽ ƚƘŗƘƙŗƙƗƘƜ

Net income …’—…’ˆ“——‰—“’–‰‘‰…—™–’‹…š……†‰ĿŠ“–Ŀ—…‰ȝ’…’‡……——‰˜— Œ…’‹‰’˜Œ‰Š…–š…™‰“Š‡…—Œȣ“›Œ‰ˆ‹‰— “–‰‹’‡™––‰’‡˜–…’—…˜“’ˆȚ‰–‰’‡‰— Œ…–‰Š–“‘‰•™˜Ŀ…‡‡“™’˜‰ˆ‰’˜˜‰—“Š‡“‘”–‰Œ‰’—š‰’‡“‘‰˜Œ…˜‘…†‰–‰‡…——ȝ‰ˆ˜“”–“ȝ˜“–“—— “˜…“˜Œ‰–‡“‘”–‰Œ‰’—š‰’‡“‘‰˜Œ…˜‘…†‰–‰‡…——ȝ‰ˆ˜“”–“ȝ˜“–“—— ‰‘‰…—™–‰‘‰’˜“Šˆ‰ȝ’‰ˆ†‰’‰ȝ˜…†˜ť…——‰˜Ŧ Œ…–‰Š–“‘‰•™˜Ŀ…‡‡“™’˜‰ˆ‰’˜˜‰—“Š‡“‘”–‰Œ‰’—š‰’‡“‘‰˜Œ…˜‘…’“˜†‰–‰‡…——ȝ‰ˆ˜“”–“ȝ˜“–“—— “˜…“˜Œ‰–‡“‘”–‰Œ‰’—š‰’‡“‘‰˜Œ…˜‘…’“˜†‰–‰‡…——ȝ‰ˆ˜“”–“ȝ˜“–“—— Income and expense recognised under other components of comprehensive income TOTAL COMPREHENSIVE INCOME FOR THE PERIOD ˜˜–†™˜…†‰˜““›’‰–—“Š˜Œ‰‡“‘”…’ “’Ŀ‡“’˜–“’‹’˜‰–‰—˜—

ƟƠ

ƛƛƜĺƟƜƗ ťƘĺƠƛƟŦ ƘƚĺƠƞƟ ƚĺƞƝƝ ƙĺƠƟƚ ƘƟĺƞƟƗ ƟƛĺƗƛƗ ťƛƟŦ ƟƚĺƠƠƙ ƘƗƙĺƞƞƙ ƜƛƟĺƝƙƚ ƜƚƠĺƘƞƜ ƠĺƛƛƟ

ƚƘŗƘƙŗƙƗƘƛ

ƚƗƙĺƟƜƞ Ɨ ťƙƘĺƙƜƛŦ ƟĺƞƠƛ ƛĺƝƝƛ ťƞĺƞƠƜŦ ťƘƙƘĺƘƚƗŦ ťƞƞƜŦ ťƘƙƘĺƠƗƜŦ ťƘƙƠĺƞƗƗŦ ƘƞƚĺƘƜƞ ƘƝƜĺƠƛƜ ƞĺƙƘƙ



CONSOLIDATED BALANCE SHEETS Assets

Equity and liabilities ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

…”˜…—˜“‡

ƛƚƚĺƚƝƞ

ƛƚƚĺƚƝƞ

Goodwill

ƚƞƗĺƙƙƝ

ƙƜƛĺƜƙƗ

Reserve for assets allocated by the State

ƙƜƗĺƞƗƗ

ƙƜƗĺƞƗƗ

’˜…’‹†‰…——‰˜—

ƝƗƟĺƞƜƞ

ƝƗƜĺƚƙƚ

Reserves

ƙĺƜƜƚĺƛƙƙ

ƙĺƘƜƜĺƙƗƘ

ƜĺƛƠƛĺƛƝƞ

ƜĺƚƙƚĺƠƠƛ

Property, plant and ‰•™”‘‰’˜

•™˜…‡‡“™’˜‰ˆ’š‰—˜‘‰’˜—

ƘƚƞĺƗƗƜ

ƘƛƙĺƛƘƟ

š……†‰ĿŠ“–Ŀ—…‰ȝ’…’‡… assets

ƚƠĺƘƛƞ

ƞĺƠƛƞ

‰–š…˜š‰ȝ’…’‡… ’—˜–™‘‰’˜—ś’“’Ŀ‡™––‰’˜

ƙƟƛĺƘƜƚ

ƙƞƜĺƝƠƞ

Financial concession assets – non-current

ƚĺƠƛƙĺƛƜƗ

ƚĺƞƞƘĺƞƝƠ

ƜƘƟĺƜƝƘ

ƜƞƟĺƝƛƙ

ƚƘĺƗƛƘ

ƙƚĺƛƟƟ

˜Œ‰–ȝ’…’‡……——‰˜— – non-current Deferred tax assets

Non-current assets

Inventories Trade and other receivables

ƘƘĺƛƙƜĺƟƗƞ

ƘƠƟĺƙƘƗ

ƘƗĺƠƟƚĺƞƠƟ

ƘƞƟĺƠƚƛ

‰˜…’‰ˆ‰…–’’‹—

ƛƚƞĺƙƜƚ

ƙƠƟĺƘƠƘ

Equity attributable to owners of the company

ƚĺƝƞƛĺƞƛƙ

ƚĺƘƚƞĺƛƜƠ

“’Ŀ‡“’˜–“’‹’˜‰–‰—˜—

ƚƚĺƜƗƝ

ƚƚĺƘƠƛ

Equity

ƚĺƞƗƟĺƙƛƟ

ƚĺƘƞƗĺƝƜƚ

–“š—“’—Š“–‰‘”“‰‰†‰’‰ȝ˜—

ƝƟƘĺƛƠƚ

ƞƜƟĺƞƠƝ

˜Œ‰–”–“š—“’—ś’“’Ŀ‡™––‰’˜

ƘƜƟĺƙƟƠ

ƘƜƘĺƜƗƜ

“…’—…’ˆ†“––“›’‹— – non-current

ƜĺƚƠƛĺƞƗƜ

ƜĺƗƗƜĺƟƘƚ

‰–š…˜š‰ȝ’…’‡…’—˜–™‘‰’˜— – non-current

ƛƟĺƝƜƙ

ƛƘĺƘƟƠ

Deferred tax liabilities

ƚƝĺƚƝƙ

ƙƟĺƘƝƞ

˜Œ‰–˜–…ˆ‰‡–‰ˆ˜“–—

ƜƟƝ

ƙĺƟƘƗ

Non-current liabilities

ƝĺƚƙƗĺƗƟƞ

ƜĺƠƟƟĺƙƟƗ

˜Œ‰–”–“š—“’—ś‡™––‰’˜

ƝƘĺƞƛƚ

ƝƙĺƝƞƟ

ƠƛƚĺƘƝƟ

ƞƞƗĺƟƗƚ

Tax receivables

ƘƞĺƘƜƟ

Ƙƛĺƛƚƞ

‰–š…˜š‰ȝ’…’‡… ’—˜–™‘‰’˜—ś‡™––‰’˜

ƟƟĺƚƙƛ

ƙƟĺƛƚƝ

ƙƞƙĺƜƚƝ

ƙƝƠĺƘƜƠ

“…’—…’ˆ†“––“›’‹—ś‡™––‰’˜

ƙĺƙƞƛĺƠƝƜ

ƙĺƠƙƛĺƜƘƗ

ƝƠƝĺƝƝƠ

‰–š…˜š‰ȝ’…’‡…’—˜–™‘‰’˜— – current

ƚƘĺƙƟƟ

ƙƛĺƛƞƗ

Trade payables and related accounts

ƙĺƗƛƠĺƝƘƚ

ƙĺƗƟƛĺƠƛƠ

Financial concession assets – current ˜Œ‰–ȝ’…’‡……——‰˜— – current

ƛƜƜĺƟƝƠ

…—Œ…’ˆ‡…—Œ‰•™š…‰’˜—

ƘĺƗƜƘĺƝƟƞ

ƘĺƚƘƞĺƜƗƟ

’‡“‘‰˜…œ…†˜‰—

ƝĺƟƘƜ

ƛĺƙƗƛ

Current assets

ƚĺƗƙƝĺƠƜƙ

ƚĺƙƞƜĺƠƛƝ

Current liabilities

ƛĺƛƙƛĺƛƙƛ

ƜĺƘƗƗĺƟƘƘ

ƘƛĺƛƜƙĺƞƜƠ

ƘƛĺƙƜƠĺƞƛƛ

TOTAL EQUITY AND LIABILITIES

ƘƛĺƛƜƙĺƞƜƠ

ƘƛĺƙƜƠĺƞƛƛ

TOTAL ASSETS

ƠƗ

CONSOLIDATED STATEMENTS OF CASH FLOW Consolidated net income ’‡“‘‰Š–“‘‰•™˜Ŀ…‡‡“™’˜‰ˆ‰’˜˜‰—

ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƛƛƜĺƟƜƗ

ƚƗƙĺƟƝƗ

ťƛĺƝƘƞŦ

ťƘƘĺƗƘƘŦ

‰”–‰‡…˜“’…’ˆ…‘“–˜—…˜“’

ƚƟƙĺƠƚƘ

ƚƠƙĺƗƠƠ

‰”–‰‡…˜“’…’ˆ…‘“–˜—…˜“’“Š‡“’‡‰——“’…——‰˜—

ƙƠƞĺƜƝƜ

ƚƗƟĺƗƠƟ

…’—Š–“‘…——‰˜ˆ—”“—…—

ťƞƝĺƟƛƗŦ

ƚĺƛƜƚ

Ƙĺƚƚƙ

ťƜĺƠƘƞŦ

ƘĺƗƛƝĺƙƙƙ

ƠƟƠĺƜƟƚ

˜Œ‰–’“’Ŀ‡…—Œ˜‰‘— …—Œȣ“›Š–“‘“”‰–…˜“’—…Š˜‰–’‰˜ȝ’…’‡…‰œ”‰’—‰…’ˆ˜…œ ˆŽ™—˜‘‰’˜“Š˜…œ‰œ”‰’—‰ť’‡“‘‰Ŧ

ƠĺƜƠƜ

ƝĺƘƜƗ

Œ…’‹‰’›“–’‹‡…”˜…‰œ‡™ˆ’‹’š‰—˜‘‰’˜—…’ˆ‹–…’˜—

ťƙƚĺƘƛƝŦ

ƠƛĺƙƟƙ

’‡“‘‰˜…œ‰—”…ˆ

ťƘƛĺƜƜƝŦ

ťƙƙĺƚƞƘŦ

ƘĺƗƘƟĺƘƘƜ

ƘĺƗƝƞĺƝƛƛ

Net cash provided by operating activities Ț‰‡˜“Š—‡“”‰‡Œ…’‹‰— ™–‡Œ…—‰“Š”–“”‰–˜ĺ”…’˜ĺ‰•™”‘‰’˜…’ˆ’˜…’‹†‰…——‰˜— Purchase of concession assets

ťƞƞĺƙƚƛŦ

ťƝƟĺƛƜƟŦ

ťƘĺƘƙƙĺƟƚƠŦ

ťƞƞƙĺƘƙƙŦ

ťƞƞƞĺƜƠƠŦ

ťƟƟƙĺƛƛƘŦ

™–‡Œ…—‰“Š“˜Œ‰–ȝ’…’‡……——‰˜—

ťƙĺƚƠƙŦ

Ɨ

Œ…’‹‰’“…’—…’ˆ…ˆš…’‡‰—‹–…’˜‰ˆ

ťƟĺƞƚƝŦ

ťƘƗĺƛƙƙŦ

Œ…’‹‰’›“–’‹‡…”˜…–‰…˜’‹˜“’š‰—˜‘‰’˜—…’ˆ‡“’‡‰——“’…——‰˜—

ťƚƛĺƞƛƝŦ

ƛƝĺƟƠƚ

’š‰—˜‘‰’˜‹–…’˜—–‰‡‰š‰ˆ‰œ‡™ˆ’‹‡“’‡‰——“’…——‰˜—

ƜƗƞĺƞƞƚ

ƙƞƞĺƟƙƟ

’š‰—˜‘‰’˜‹–…’˜—–‰‡‰š‰ˆŠ“–‡“’‡‰——“’…——‰˜—

ƚƟƚĺƠƛƞ

ƚƛƜĺƜƝƙ

Œ…’‹‰’’š‰—˜‘‰’˜‹–…’˜—˜“†‰–‰‡‰š‰ˆ

ťƘƛƘĺƘƞƚŦ

ťƞĺƘƚƜŦ

ƙƟĺƗƠƗ

ƘƟƙĺƞƚƝ

–“‡‰‰ˆ—Š–“‘ˆ—”“—…—“Š”–“”‰–˜ĺ”…’˜‰•™”‘‰’˜…’ˆ’˜…’‹†‰…——‰˜— –“‡‰‰ˆ—Š–“‘ȝ’…’‡……——‰˜—

ƘĺƜƞƜ

šˆ‰’ˆ—–‰‡‰š‰ˆŠ–“‘‰•™˜Ŀ…‡‡“™’˜‰ˆ‰’˜˜‰— Net cash used in investing activities “’Ŀ‡“’˜–“’‹’˜‰–‰—˜—ś—Œ…–‰“Š‡Œ…’‹‰—’‡…”˜…

ƝĺƠƗƜ

ƜĺƟƟƚ

ťƘĺƙƚƝĺƛƚƗŦ

ťƟƟƘĺƝƞƜŦ

ťƜƠƙŦ

ƚƠƝ

ƜƠƞĺƛƛƙ

ƙƛƙĺƠƗƛ

‰”…‘‰’˜“Š†“––“›’‹—

ťƝƗƘĺƚƛƝŦ

ťƜƗƞĺƠƛƛŦ

Œ…’‹‰’‡“‘‘‰–‡…”…”‰–

ťƘƗƠĺƠƜƜŦ

ƜƚƝĺƝƘƟ

ƘƘƟĺƠƙƙ

ťƘƝĺƙƘƟŦ

Increase in accrued interest

ťƠĺƘƘƠŦ

ťƚĺƟƙƞŦ

šˆ‰’ˆ—”…ˆ˜“’“’Ŀ‡“’˜–“’‹’˜‰–‰—˜—

ťƠĺƠƙƝŦ

ťƚĺƞƘƟŦ

–“‡‰‰ˆ—Š–“‘——™…’‡‰“Š†“––“›’‹—

Œ…’‹‰’‡…—Œ‡“…˜‰–…

˜Œ‰–‡…—Œȣ“›Š–“‘ȝ’…’‡’‹…‡˜š˜‰— ‰˜‡…—ŒŠ–“‘ȝ’…’‡’‹…‡˜š˜‰— Ț‰‡˜“Š‡Œ…’‹‰—’˜Œ‰‰œ‡Œ…’‹‰–…˜‰

ƛĺƞƘƗ

ƠĺƘƞƚ

ťƠĺƟƝƛŦ

ƙƜƞĺƚƟƛ

ťƜƛŦ

ƛĺƞƛƘ

Net change in cash and cash equivalents

ťƙƙƟĺƙƚƙŦ

ƛƛƟĺƗƠƛ

…—Œ…’ˆ‡…—Œ‰•™š…‰’˜—…˜ …’™…–Ƙ

ƘĺƙƙƠĺƟƠƠ

ƞƟƘĺƟƗƜ

…—Œ…’ˆ‡…—Œ‰•™š…‰’˜—…˜‰‡‰‘†‰–ƚƘ

ƘĺƗƗƘĺƝƝƞ

ƘĺƙƙƠĺƟƠƠ

Net change in cash and cash equivalents

ťƙƙƟĺƙƚƙŦ

ƛƛƟĺƗƠƛ

ƠƘ



WORKFORCE, ENVIRONMENTAL AND SOCIAL INFORMATION ’˜—˜Œ–ˆ–‰”“–˜’‹‰…–ĺ‹–“™”Œ…—…ˆŽ™—˜‰ˆ˜—–‰”“–˜’‹—‡“”‰Ľ˜Œ…—‡Œ“—‰’˜“’‡™ˆ‰˜Œ‰”…–‰’˜‡“‘”…’…’ˆ ƉƋ‰š—™†—ˆ…–‰—“”‰–…˜’‹’–…’‡‰ĺ™–“”‰“–‰—‰›Œ‰–‰ in the world that are representative of the Group’s core business, š‰–—™—ƈƍ’ƉƇƈƋĽŒ‰‡Œ…’‹‰—’’ˆ‡…˜“–—‡“‘”…–‰ˆ›˜Œ”–‰š“™— ‰…–—‘…’–‰…˜‰˜“˜Œ‰’˜‰‹–…˜“’“Š‰‹Œ˜’‰›—™†—ˆ…–‰—ļŠ“™– ’–…’‡‰ť ĺ’‡Œ…–‹‰“Š˜Œ‰’‰˜›“–’…‰’‡‰’’‰—ĺĺ ›Œ‡Œ“”‰–…˜‰—˜Œ‰’‰˜›“–’˜Œ‰“™“‹’‰Ŀ—™–Ŀ‰––‰‹“’ĺ…–— ‰––‰–ĺ…’ˆ’˜Œ‰š‰’‰—–‰‹“’Ŧ…’ˆŠ“™–’˜Œ‰’˜‰ˆ

’‹ˆ“‘ť“’ˆ“’“š‰–‰‹’ĺ ‡Œ‘“’ˆ˜ˆĺ›Œ‡Œ“”‰–…˜‰’ “’ˆ“’…’ˆ˜Œ‰”—“‘…–‰…剐›’—–…š‰’…’‡Œ‰—˜‰–…’ˆ Œ‰–‹’…“’ˆ“’‹Œ˜—‰‰’‹“™–ũŪŦĽ’‡™ˆ’‹˜Œ‰—‰’‰› —™†—ˆ…–‰—‘‰…’—˜Œ…˜˜Œ‰—‡“”‰’“›‡“š‰–—‰’˜˜‰—–‰”–‰—‰’˜’‹ ƐƋĽƐƊǷ“Š‡“’—“ˆ…˜‰ˆ–‰š‰’™‰…˜‰‡‰‘†‰–ƊƈĺƉƇƈƌĽ —–‰‹…–ˆ—•™…˜…˜š‰’Š“–‘…˜“’ĺ˜Œ‰ –“™”ˆ‰‡ˆ‰ˆ˜“’‡™ˆ‰… “Š˜—ȝ–—˜Ŀ˜‰–—™†—ˆ…–‰—ť‰‡˜³ŗ…œ“—ĺœœĺ–“‘“‘³˜–“ĺ …’ˆ“‹—Ŀ–…’—”“–˜—Ŧ’…ˆˆ˜“’˜“‰šĽ

SOCIAL Total Group headcount Parent + relevant subsidiaries

Work-related accidents ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

™˜‘‰‰•™š…‰’˜—ťŦ

ƜƝĺƞƙƟ

ƜƛĺƗƘƛ

ƛƠĺƛƝƚ

Physical headcount

ƜƞĺƟƗƘ

ƜƛĺƞƠƗ

ƜƗĺƗƗƞ

ť‡…‰’ˆ…–ˆ…—Ŧ

™‘†‰–“ŠŒ“™–—›“–‰ˆ

Breakdown by age % of physical headcount

–‰•™‰’‡ ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

ƛĽƘƟ

ƛĽƛƘ

ƞĽƞƚ

ƙƝĿƚƜ

ƙƞĽƙƚ

ƙƞĽƟƜ

ƙƞĽƛƘ

ƚƝĿƛƜ

ƚƙĽƛƜ

ƚƙĽƜƛ

ƚƚĽƞƛ

ƛƝĿƜƜ

ƙƟĽƟƗ

ƙƟĽƠƟ

ƙƠĽƙƗ

ƞĽƚƛ

ƝĽƙƘ

ƛĽƠƙ

’ˆ‰–ƙƝ

ƜƝǹ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

ƙĺƞƛƗ

ƙĺƞƛƗ

ƙĺƝƛƠ

ƘƞƗĺƝƞƙ

ƘƜƝĺƝƞƠ

ƘƚƛĺƟƜƗ

™‘†‰–“Š“—˜Ŀ˜‘‰›“– accidents ™‘†‰–“Šˆ…—‰…š‰

Œ‰–‰”“–˜’‹——˜‰‘‡“š‰–—ƙƛ—™†—ˆ…–‰—‡“‘”…–‰ˆ›˜ŒƘƝ˜Œ‰”–‰š“™—‰…–ĺi.e.ƠƛĽƠƚǷ “Š˜Œ‰ –“™”’˜‰–‘—“Š–‰š‰’™‰Ľ

ƚƘŗƘƙŗƙƗƘƜ

ƟƚĺƛƞƘĺƠƘƛ ƞƠĺƘƠƙĺƞƙƚ ƝƟĺƟƘƟĺƘƝƛ ƚƙĽƟƚ

ƚƛĽƝƗ

ƚƟĽƛƠ

ƙĽƗƛ

ƘĽƠƟ

ƘĽƠƝ

ƙƗƘƜ

ƙƗƘƛ

ƙƗƘƚ

Severity

Training ™‘†‰–“Š˜–…’’‹Œ“™–—

ƙĺƜƞƚĺƘƙƙ

ƙĺƘƚƘĺƘƘƜ ƙĺƗƞƝĺƚƟƝ

Gender equality Breakdown by geographical area % of physical headcount

ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

ƟƘĽƝƘ

ƟƚĽƚƠ

ƠƗĽƠƞ

™–“”‰‰œ‡™ˆ’‹–…’‡‰

ƠĽƗƘ

ƞĽƗƗ

ƝĽƛƟ

Rest of world

ƠĽƚƟ

ƠĽƝƘ

ƙĽƜƝ

France

™–“”‰—†…—‰ˆ“’…‹‰“‹–…”Œ‡…ˆ‰ȝ’˜“’…’ˆ˜Œ‰–‰Š“–‰’‡™ˆ‰—›˜ž‰–…’ˆĽŒ‰’‡–‰…—‰ˆ ”‰–‡‰’˜…‹‰Š“––‰—˜“Š˜Œ‰›“–ˆ—ˆ™‰˜“˜Œ‰…ˆˆ˜“’“Š‰‹Œ˜‘“–‰’˜‰–’…˜“’…—™†—ˆ…–‰— ˜“˜Œ‰–‰”“–˜’‹—‡“”‰Ľ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

ƘƟĽƟƜǷ

ƘƠĽƗƟǷ

ƘƠĽƜƞǷ

–“”“–˜“’“Š›“‘‰’ …‘“’‹—‰’“–‰œ‰‡™˜š‰—

ƙƟĽƟƟǷ

ƚƗĽƛƙǷ

ƚƚĽƙƚǷ

ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

ƟƟ

Ɯƙ

ƛƘ

ƘĺƝƟƜ

ƘĺƛƠƚ

ƘĺƛƚƠ

Disability employment and inclusion France scope

Breakdown by gender % of physical headcount

ƚƘŗƘƙŗƙƗƘƜ

–“”“–˜“’“Š›“‘‰’’ the total physical headcount

ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

“‘‰’

ƘƟĽƟƜ

ƘƠĽƗƟ

ƘƠĽƜƞ

‰’

ƟƘĽƘƜ

ƟƗĽƠƙ

ƟƗĽƛƚ

ƙƗƘƜ

ƙƗƘƛ

ƙƗƘƚ

ƛƠ

ƞƠ

ƜƠ

™‘†‰–“Š”‰“”‰›˜Œ disabilities hired “˜…’™‘†‰–“Š”‰“”‰ declared to have a disability

Œ‰—‰ȝ‹™–‰—“’…””˜“–…’‡‰ť”…–‰’˜‡“‘”…’…’ˆ–‰’‡Œ—™†—ˆ…–‰—’˜Œ‰—‡“”‰ŦĽ

Collective agreements ™‘†‰–“Š…‹–‰‰‘‰’˜——‹’‰ˆ ˆ™–’‹˜Œ‰‰…–

Ơƙ

ENVIRONMENTAL INFORMATION

SOCIAL INFORMATION

‰–˜ȝ‰ˆ’ˆ™—˜–…—˜‰—

Number of direct/indirect jobs

™‘†‰–

ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

ƞƘ

ƝƠ

ƝƝ

Industrial sites with an environmental management system ƚƘŗƘƙŗƙƗƘƜ

™‘†‰–

ƚƘŗƘƙŗƙƗƘƛ

Ɵƛ

ƚƘŗƘƙŗƙƗƘƚ

Ɵƙ

ƞƞ

ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

ƞƚƛ

Ɲƙƛ

ƛƙƝ

Persons(1) exposed to noise levels above the maximum limit —”‰‡ȝ‰ˆ†™–“”‰…’–‰‡˜š‰ƉƇƇƉŗƋƐŗ Parent company

™‘†‰–

ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

ƜƟƚ

ƝƙƗ

ƞƘƝ

Total water consumption supplied through a public network (regardless of use) ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

ƘĺƘƟƝĺƘƗƝ

ƘĺƙƗƞĺƗƚƛ

ƠƙƗĺƜƚƘ

Total energy consumption ˜“‰ť˜Œ“™—…’ˆ˜“’’‰—“Š“ ‰•™š…‰’˜ŦťƘŦ

ƙƜĺƞƚƟ

Direct jobs

ƘƗĺƟƟƞ

Indirect jobs

ƘƛĺƟƜƘ

ťƘŦ Œ…’‹‰“Š‘‰˜Œ“ˆ““‹’ƙƗƘƜĽ

ƙƗƘƜ

ƙƗƘƛ

ƙƗƘƚ

ƛĺƟƠƠ

ƛĺƞƙƛ

ƛĺƜƙƛ

Proportion of suppliers based in France ť’”‰–‡‰’˜…‹‰Ŧ

Ơƞ

ƠƜĽƟ

ƠƜĽƟ

–“”“–˜“’“Š—…‘“’‹ˆ–‰‡˜ suppliers ť’”‰–‡‰’˜…‹‰Ŧ

Ɲƞ

Ɲƛ

ƝƚťƘŦ

ƛƜƚ

ƚƝƘ

ƚƛƚťƘŦ

™‘†‰–“Šťˆ–‰‡˜Ŧ—™””‰–— ˜“˜Œ‰”…–‰’˜‡“‘”…’

“˜…”™–‡Œ…—‰—Š–“‘— ť’‘“’—“Š‰™–“—)

’š“‡‰ˆ”™–‡Œ…—‰—Š–“‘—…—… proportion of total invoiced purchases ťƙƟǷ‰œ‡™ˆ’‹‰’‰–‹…’ˆ–“’‹ —˜“‡Ŧ

ťƘŦ ‰—ˆ‰’˜—‰œ”“—‰ˆ˜“’“—‰‰š‰—…†“š‰˜Œ‰‘…œ‘™‘‘˜Ľ

‘ƚ

–‰‡˜ŗ’ˆ–‰‡˜Ž“†—‡–‰…˜‰ˆ˜Œ–“™‹Œ ”™–‡Œ…—’‹ť’š“‡‰ˆ”™–‡Œ…—‰—Ŧ

Suppliers

Stakeholder complaints about noise and vibrations ™‘†‰–

ƙƗƘƜťƘŦ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

ƙƠƗĽƞƟ

ƙƜƟĽƚƝ

ƙƜƝĽƜƜ

Partnerships

In %

™‘†‰–“Š†‰’‰ȝ‡…–‰— ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

Rail traction

ƚƛĽƝ

ƚƞĽƜ

ƚƝĽƞ

Bus traction

ƛƜĽƛ

ƛƗĽƞ

ƚƠĽƜ

™ˆ’‹—

ƙƗĽƗ

ƙƘĽƟ

ƙƚĽƟ

ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

ƠƠĺƙƛƠĽƞ

ƠƙĺƜƞƞ

ƠƘĺƝƚƘ

ťƘŦ ˜ƚƘ‡˜“†‰–ƙƗƘƜĽ

Greenhouse gas emissions from buildings “’’‰—“Šƙ‰•™š…‰’˜

Greenhouse gas emissions from transport services(1) “’’‰—“Šƙ‰•™š…‰’˜

ƚƘŗƘƙŗƙƗƘƜ

ƚƘŗƘƙŗƙƗƘƛ

ƚƘŗƘƙŗƙƗƘƚ

ƝƙƚĺƝƝƟ

ƜƙƙĺƗƟƘ

ƛƟƗĺƟƜƜ

ƙƗƘƛ

ƙƗƘƚ

ƘƗƝ

ƘƗƠ

ƟƝ

ƙƗƘƜťƘŦ

ƙƗƘƛ

ƙƗƘƚ

ƙƘƛ

ƙƘƛ

ƙƚƟ

ƙƙĺƟƗƞ

ƚƚĺƜƝƠ

ƝƜĺƗƗƗ

Projects supported by the Foundation ™‘†‰–“Š”–“Ž‰‡˜—

ƚƘŗƘƙŗƙƗƘƜ

ƙƗƘƜ

”‡’ˆ‡…˜“–Ľ

ťƘŦ Ƙ˜“‰ǾƘƘĽƝƚ ŒĽ

Breakdown of energy consumption by use

ƘƝĽƝǷ ƘƛĽƟǷťƘŦ

ťƘŦ …˜……ˆŽ™—˜‰ˆŠ“–‘‰˜Œ“ˆ““‹…ˆ“”˜‰ˆ’ƙƗƘƛĽ

™‘†‰– ƚƘŗƘƙŗƙƗƘƜ

ƘƞǷ

ťƘŦ –“™”’ˆ‡…˜“–ĺ‰œ‡™ˆ’‹˜Œ‰–š…‰–š‡‰…’ˆ‰˜–“’—™†—ˆ…–‰—Ľ

Ơƚ

PAPER AND ENVIRONMENTAL CALCULATOR By using Cocoon Offset rather than non-recycled paper, the environmental impact was reduced by:

Source: carbon footprint data evaluated by Labelia Conseil in accordance with the Bilan Carbone® methodology. Calculations are based on a comparison between the recycled paper used versus a virgin fibre paper according to the latest European BREF data (virgin fibre paper) available. Results are obtained according to technical information and subject to modification.

Agissez pour le recyclage des papiers avec la RATP et Ecofolio.

1602067_RATP_RA_2015_p70-96_GB.indd 94

02/06/2016 18:52

GRAPHIC DESIGN AND LAYOUT PHOTO CREDITS Ÿ ‰…’Ŀ–…’¯“—…™†“™——’ŗť”ĽƉĺƌĺƈƇĺƈƈĺƈƉĺƈƊĺƉƉĺƉƐĺƊƇĺƊƈĺƊƋĺƊƍĺƋƈĺƋƊĺƋƋĺƋƏĺƋƐĺƌƊĺƌƎĺƍƊĺƍƌĺƎƏĺƏƊŦĽ Ÿ‰’—™˜˜“’ŗť”ĽƍĺƉƉĺƉƊĺƉƋĺƉƏĺƊƉĺƊƊĺƊƍĺƋƇĺƋƈĺƋƉĺƋƊĺƋƌĺƋƍĺƋƎĺƋƏĺƌƋĺƌƐĺƍƇĺƍƍĺƍƏĺƍƐĺƎƉĺƎƊĺƎƋĺƎƏĺƏƇĺƏƉĺƏƋĺƏƌŦĽ Ÿ–™’“…–‹™‰–˜‰ŗť”ĽƎĺƏĺƐĺƈƇĺƈƈĺƈƉĺƈƊĺƉƌĺƉƍĺƊƏĺƋƇĺƋƈĺƋƊĺƋƋĺƋƎĺƋƏĺƌƉĺƌƋĺƌƌĺƌƍĺƍƋĺƍƍĺƍƎĺƍƏĺƎƉĺƎƋĺƎƌĺƎƐĺƏƋŦĽ Ÿ1–‡“™ž³ŗť”ĽƎĺƉƋĺƉƌĺƊƎĺƋƊĺƌƎŦĽ Ÿ‰—‰Œ…‘‰–—ť”ĽƋƎŦĽŸ ‰…’Ŀ…–‡…š–‰ť”ĽƌƋŦĽŸ ‰——‡……–’—Œ…›ť”ĽƎƉŦĽŸ–…’¯“—…†™–“’ť”ĽƏƎŦĽŸ“…‘–‰ť”ĽƋƉŦĽ Ÿ™‰——‰˜“’ŸŒ–—˜ȗ …’˜‰’†‰’ť”ĽƏƈŦĽŸ‰”Œ’‰“™˜…’˜ť”ĽƌƉŦĽ ™—˜–…˜“’ŗ‘³ž…’‰…Œ…ť”ĽƋƉĺƋƊŦś‰šť”ĽƊƇĺƊƈĺƊƉĺƋƎĺƍƊĺƎƉĺƏƍŦĽ

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RATP GROUP “‘‘™’‡…˜“’‰”…–˜‘‰’˜ ƌƋĺ•™…ˆ‰……”³‰ ƎƌƌƐƐ…–—‡‰ˆ‰œƈƉŢ–…’‡‰ www.ratp.fr