Dialog Television User Manual

SELF HELP OPTIONS

Accessing Programme Schedules Mobile Alerts:

You can set SMS reminders on selected programmes and a SMS will reach you 15 minutes prior to the programme. Simply dial #679# EPG and follow the instructions.

Mobile Recommendations:

Receive daily recommendations about Dialog TV programming via SMS. Registration FREE. To activate, type PROMO DTV and SMS to 7777 To deactivate, type PROMO REMOVE DTV and SMS to 7777

TV:

To access a Seven Day channel schedule, simply press the 'EPG' button on your remote. You may need to wait for 30 seconds for the data to appear on the screen. Just press the side arrow keys to switch through the days.

Web:

Log on to www.dialog.lk/tv and select 'TV Programme Guide' under 'Quick Links' to download a PDF file.

Activating Individual Channels From your Dialog Mobile Activate: ON Your Dialog TV Account Number Channel Number and send to 679 Deactivate: OFF Your Dialog TV Account Number Channel Number and send to 679

From other mobile networks Activate: ON Your Dialog TV Account Number Channel Number and send to 077 0 679 679 Deactivate: OFF Your Dialog TV Account Number Channel Number and send to 077 0 679 679 1

Dialog Television User Manual

SELF HELP OPTIONS Conditions • You will receive a notification on your TV upon

activation.

• Monthly auto renewal will apply. To deactivate

please refer instructions above.

• This rental will be in addition to your monthly base

package.

• Below rentals are subject to change without prior

notice.

1

49.00

22 +

399.00

40

99.00

2

49.00

23 +

399.00

41

99.00

3

49.00

24

199.00

42

49.00

4

49.00

25

99.00

43

99.00

6

199.00

26

99.00

44

99.00

8

99.00

27

99.00

45

99.00

9

99.00

28

99.00

46

99.00

10

99.00

29

99.00

47

99.00

11

99.00

30

99.00

48

99.00

12

99.00

31

99.00

49

99.00

14

99.00

33

99.00

50

15

49.00

34

49.00

51

99.00

16

49.00

35

49.00

52

99.00

18

49.00

36

49.00

54

19

199.00

37

49.00

55

99.00 99.00

20 +

399.00

38

49.00

56

21 +

399.00

39

49.00

57 74

�

�

�

299.00

299.00

299.00 49.00

 Monthly rental for Sun TV, KTV and Sun Music Bouquet is Rs. 299/-* + Monthly rental for HBO, HBO Hits, HBO Signature and HBO family Bouquet is Rs. 399/-* * Taxes applicable

2

Dialog Television User Manual

SELF HELP OPTIONS

IVR:

Check Your Dialog TV Bill

Dial 456 just as you would check your Dialog mobile bill, and select Option 2.

USSD:

Dial #679# from your Dialog mobile.

SMS: From your Dialog Mobile: Type BILL and send to 679. From another Dialog Mobile: Type BILL Your Dialog TV Account Number and send to 679 from a friends or family member’s Dialog mobile connection.

IMPORTANT SAFETY INSTRUCTIONS Power Supply:

95~240V AC 50/60Hz (general)

Location:

Place the receiver in an indoor location with good ventilation, suitable temperature, no direct sunlight, low humidity and low vibration. Unplug the STB during lightning, storms or when unused for long periods of time. Place the receiver at least 30cm away from the wall and do not put heavy objects or any electrical appliance on top of the receiver.

Avoid Overloading:

Do not overload wall outlets, extension cords or adapters as this can result in fire or electric shock.

CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN! CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK) NO SERVICEBLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL

3

Dialog Television User Manual

IMPORTANT SAFETY INSTRUCTIONS The symbol, is intended to alert the user to the presence of uninsulated 'dangerous voltage' within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons

The symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product

WARNING:

To reduce the risk of fire or electric shock, do not expose this device to rain or moisture.

Note:

If not used for long periods of time, please remember to pull out the power cable or turn off the power.

Cleaning:

Disconnect the STB from the wall socket before cleaning. Use a dry cloth to dust the STB.

Avoid objects and liquids from entry:

Do not insert any small objects such as coins into the receiver and also keep liquids away, as it may result in a short circuit.



Ventilation openings:

4

The receiver’s ventilation openings prevent itself from heating. Do not block them as it may cause malfunctioning. Ensure that free airflow is maintained around the receiver.

Dialog Television User Manual

CONNECTING STB (SET TOP BOX) TO TV RCA Video /Audio Connector

Connect your LNB cable into the Set Top Box LNB IN socket

Connect the supplied RCA cables to the Set Top Box RCA outputs and your TV’s RCA inputs

5

Dialog Television User Manual

CONTROLS AND FUNCTIONS Front Panel

1

1

Power

9

8

2

3

4

5

6

7

– Press to switch between operation and standby modes.

2 - 3 VOL+ VOL-

– Adjust the volume when watching a channel, or move to the left or right item in the menu.

4 - 5 CH+ CH-

– Change the previous or next channel when watching TV, or move to the next higher or lower item in the menu.

6

OK

– Press to display program list or confirm an item in the menu.

7

Menu

– Press to display main menu.

8

Remote sensor /LED Display

– Remote sensor receives IR commands from the RCU. The display will show the current channel number. While the receiver is in standby mode, the display will show the current time.

9

Colored indicators

– From left to right, green indicator indicates the machine is being set on its standby mode. Red indicates program software inside the unit. Yellow indicates the satellite signal is being blocked.

6

Dialog Television User Manual

CONTROLS AND FUNCTIONS Rear Panel

1

2

3

4

5

6

7

8

9

10

11

1 ON / OFF

– Main power switch.

2 Power Cord

– 90~240v.

3 Terminal Satellite Signal Output

– To link with another receiver to form the loop connection.

4 Terminal Satellite Signal Input

– To link with a terminal which comes from the satellite antenna.

5 Terminal Digital Optic Audio Signal Output 6 Interface, Serial Data

– To exchange data with the PC.

7 Interface, S-Video

– A video output clearer than composite video.

8 Terminal, Audio Signal Output

– To link with the corresponding terminals on a TV set. LEFT/ RIGHT.

9 Terminal, Video Signal Output

– To link with a TV set with the Video terminal.

10 Terminal, RF Signal Input 11 Terminal, RF Signal Output

– To insert into a RF terminal on a TV set.

7

Dialog Television User Manual

CONTROLS AND FUNCTIONS Remote Control Unit (RCU) 11

01 19 02

12 13

03 04 05

14

06

15 16 17 18

07 08 09 10

1

To set into the standby mode.

9

2

To reveal the signal level of the satellite input.



Use ,

3

To show channel’s EPG data send



area & repress the key to recover to the normal status.



from the service provider (Dialog TV).

10 To unfold mail box.

4

To enter the Main Menu interface or exit menu.

11

5

To select or adjust the parameter.

12 To reveal the channel information.



Volume adjustment decrease/ increase

13 To return to the last grade menu.

6

Menu mode; to move cursor downwards /

14 To show the stored channel list.



upwards.





Non Menu : to turn over the channel backwards/

15 To open or undo the function of caption.



forwards.

16 To get the TIMER menu to set timer.

7

To reveal the favorite channel in the FAV list.

17 To enter the status of graphics context (optional).

8

To switch channel between the present & the last.

18 To instruct the scene between the active &

Press the key for one rectangle to appear. /

To Mute Audio.

Menu mode: to confirm the operation.

the inactive (only on the TV status is effective).

19 Numeric Keys.

8

, OK, Key to amplify the selecting

Dialog Television User Manual

SETTINGS AND OPERATIONS Restore to Factory Settings This operation deletes all data and settings currently saved and returns the system to the initial status. 1 2 3 4

Press ‘Menu’ button Select ‘Systems’ Enter password (0000) Select ‘factory reset – Red button on the RCU

Parental Control In order to prevent certain channels being viewed. To enable the Parental Control 1 Press ‘Menu’ button 3 Enter password (0000) 5 Select ‘Parental Control’

2 Select ‘Systems’ 4 Select ‘System Settings’ 6 Select ‘ON/OFF’

To set Channels for blocking 1 Press ‘Menu’ button 2 Select ‘Edit Channel’ 3 Select ‘Edit TV Channels’ 4 Select from Green button on RCU to LOCK/UNLOCK

Favorite Channel Selection Access favorite channels by adding them to this shortcut key. Add to favorite list 1 Press ‘Menu’ button 2 Select ‘Edit Channel’ 3 Select ‘Edit favorite channel’ 4 Add channels by pressing the yellow button on RCU Edit channels from favorite list 1. Press ‘Menu’ button 2. Select ‘Edit Channel’ 3. Select ‘Edit favorite channel’ 4. Select the respective channel from the favorite list from keys 5. Use the four color keys on the RCU for the necessary function Delete (Red Key) Lock (Green Key) Lock Fav (Yellow Key) Sort (Blue Key)

9

Dialog Television User Manual

SETTINGS AND OPERATIONS Timer Settings This function allows programming of the receiver to perform designated time based actions, including timer based wakeup/ sleep of the STB. 1. Press ‘Timer’ Button on the RCU 2.

Menu bar will appear with timer settings. Use accordingly

keys to choose

a.

Timer number

– To choose timer order

b.

Timer status

– To switch between Enable/ Disable

c.

Timer mode

– To switch between ON/OFF

d.

Timer repeat

– To switch between ONCE/DAILY

e.

Timer on

– Alter value from the digit keys

f.

Channel name – Press OK for the channel list & select the channel accordingly

g.

Current time

– Automatically chosen from the signal frequency

Program Guide – EPG EPG shows the event information on the current channel by time zone. EPG is divided into daily, weekly & extended mode. When the EPG button is pressed, the daily mode is displayed as a default. Press EPG button on the RCU.

Manual Scan The function allows searching for channels on a manual mode. 1. 2. 3. 4.

Press ‘Menu’ button Select ‘Installation’ Enter password (0000) Select ‘Scan’

Performance The function allows verifying the link quality and the power. Press the ‘SAT’ button on the RCU.

10

Dialog Television User Manual

TROUBLESHOOTING

Seq No

Fault Identification

Possible Causes for Error

Possible Action (By Customer)

1

Error Messages - E-04 / E-05 / E-06 / E-07

Smart Card problem

Remove, clean contacts, re-insert

2

Error Messages - E-17

Smart Card / STB mismatch

Place the original SIM card in the original STB

3

Error Messages - E-30

Waiting for authorization

Wait for 2 minutes and if message does not disappear automatically, call the Dialog TV hotline

4

Error Messages - E-48/ E-52

No reception

Check Weather/ Dish alignment

5

Error Messages - E-50

No services tuned

Rescan + check all TPs level & quality

6

STB - No Power (No LEDs ON)

Power unit failure

Check power supply

7

STB - No Power (Only Red LED is ON)

Power unit failure

Call the Dialog TV hotline – 077 7 679 679

8

STB - STB 8888/ 0000/ LOCK

STB issue

Try a factory reset

9

STB - STB non-responsive

STB issue

Power reset

10

STB - STB restarting

STB issue

Power reset/ factory reset

11

Video - Blank (No audio and video)

STB not responding/ cable error

Power reset/ check AV cables

12

Video - Blank but can see Information Bar

MPEG decoding problem

Channel swap/ power reset/ factory reset

13

Video - Black and white only

Video standard mismatch

Check settings on TV/ check STB video output setting (PAL)

14

Video - Abnormal colors

Video output problem

Check settings on TV/ check STB video output setting (PAL)/ power reset/ factory reset

15

Video - No video but can hear audio

Video decoding problem

Check video cable/ Channel swap/ power reset/ factory reset

16

Video - Video freeze

STB not responding/ signal interference

Power reset/ channel re-scan/ factory reset

17

Video - Some channels / channel blocks missing

Signal interference

Rescan + check all TPs level & quality

18

Audio - No audio

Audio decoding problem

Power reset/ check AV cables

19

Audio - Audio corrupted

Audio decoding problem

Power reset/ factory reset/ check for loose connections

20

Remote - No response

RCU issue

Check battery and polarity

11

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