About us... Big Bear. Mental Health Alliance

About us... Big Bear Mental Health Alliance Serving the Mental Health Needs of Residents of the San Bernardino Mountain Communities The mission of ...
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About us... Big Bear

Mental Health Alliance Serving the Mental Health Needs of Residents of the San Bernardino Mountain Communities

The mission of the Big Bear Mental Health Alliance is to combine the strengths and resources of its members to increase access to treatment options for the underserved/un-served members of the community who are experiencing severe and/or disabling mental illness; and to work together to obtain funding for this endeavor. The BBMHA is a partnership of 5 community agencies — Lutheran Social Services, DOVES, The MOM and DAD Project, Healthy Start Student Support Program and Big Bear Center for Change— founded in 2007 to find ways to better meet the mental health service needs of the community.

Photo Credit: All photos take by Phillip Flores, PF-otography.

The result was the Alliance for Behavioral and Emotional Treatment (ABET) contract with the San Bernardino County Department of Behavioral Health to provide these services:  Full time Psychiatry  Added Therapeutic Counseling Services  Dual Diagnosis Services for those with both mental health and substance abuse issues  Peer Advocacy Services  Van Transportation to and from member agencies for services  Service Referral both to member agencies and outside resources  24/7 Crisis Line and Counseling  Publication of a mountain-wide Resource Directory

41945 Big Bear Blvd. Ste. 220 P.O.Box 1927 Big Bear Lake, CA 92315 Phone: (909) 866-5070 Crisis Line: (866) 729-9633

41943 Big Bear Blvd. P.O.Box 3646 Big Bear Lake, CA 92315 Phone: (909) 866-1546 Crisis Line (800) 851-7601 Healthy Start Student Support Program

351 Maple Hill Big Bear City, CA 92315 P.O.Box 1708 Big Bear Lake, CA 92315 (909) 585-6257

41820 Garstin Drive Big Bear Lake, CA 92315 P.O.Box 1649 Big Bear Lake, CA 92315 (909) 878-2326

Big Bear Center for Change 41945 Big Bear Blvd. P.O.Box 6070 Big Bear Lake, CA 92315 (909) 878-0101

The Alliance Partners

Fun Fact: Big Bear Lake is 7 miles long, and has over 22 miles of shoreline.

Adoption .................................................... 1 Adult Education Services ........................... 1 Adult Protective Services/Elder Abuse ...... 1 AIDS .......................................................... 1 Alcohol Treatment ..................................... 2 Anger Management Programs ................... 2 Animals ...................................................... 2 Birth Control ............................................. 2 Car Seat Program ....................................... 3 Child Care Assistance Programs ................ 3 Children’s Services .................................... 4 Clothing Assistance ................................... 6 Counseling  Addiction –Drug/Alcohol ................. 6  Anger Management ........................... 7  Batterers’ Treatment ......................... 7  Child .................................................. 7  Child Abuse ...................................... 7  Co-Dependency Group ..................... 7  Domestic Violence ............................ 7  Family ............................................... 8  Grief Loss, Trauma ........................... 8  In-Home Support .............................. 8  Marriage ............................................ 8  Mental Health.................................... 9  Substance Abuse ............................... 9  Suicide/Depression ........................... 9  Teen/Parent ..................................... 10  Women’s Support Groups............... 10 Courts ....................................................... 10 Disabilities ............................................... 11 Domestic Violence ................................... 11  Counseling..................................... 11  Restraining Orders......................... 11  Shelter............................................ 11

Food Assistance ....................................... 12 Health Care .............................................. 13 Hispanic Services .................................... 16 Homeless/Housing Assistance................. 16 Hospitals .................................................. 17 Job Training ............................................. 18 Law Enforcement/Fire ............................. 18 Legal Assistance ...................................... 20 LGBTQ .................................................... 21 Literacy ................................................... 21 Mentally Disabled ................................... 21 Parenting .................................................. 22 Pregnancy ................................................ 22 Rape/Sexual Assault ................................ 23 School District ......................................... 23 Senior Citizen Services............................ 24 Social Services (County) ......................... 25 Suicide ..................................................... 25 Supervised Visitations ............................. 25 Support Groups ........................................ 26 Teen Services  Alcohol/Drugs ............................. 26  Family Planning .......................... 27  Gay & Lesbian ............................ 27  Parenting ..................................... 27  Runaway ..................................... 27  STD’s .......................................... 27  Suicide......................................... 28  Teen Dating Violence ................. 28 Transportation.......................................... 28 Utilities Assistance .................................. 29 Victim Services ....................................... 30 211 Resource & Info…………………… 30

Adoption/Foster Care Agency: Services: Address: Phone: Hotline: Contact:: Email: Hours: Bilingual:

Arrowhead Foster Family Agency Foster Care PO Box 4737 Blue Jay, CA 909-336-1416; Fax: 909-336-7785 1-800-863-8636 Jill Neuman, Administrative Assistant [email protected] 9am-4pm M-F; Hotline after hours N

Agency: Services: Address: Phone: Contact: Website:

Children and Family Services (CVS) Foster Care Information 1504 S Gifford St. San Bernardino, CA 92415 909-386-1100 Fax: 909-387-8522 Foster Care Manager http://hss.co.san-bernardino.ca.us/dcs/departmentinfo/ Office_Locations Hours: M-F: 8:00 AM—5:00 PM Bilingual: Y

Adult Education Services Agency: Career Center of Big Bear Services: Specializing in Career, Education and Life Planning. Metrix Learning, GED, Work Experience, OJT, etc. Address: 572 Knickerbocker Road, P.O. Box 1642, Big Bear Lake, 92315 Phone: 909-866-2624 Contact: Ms. Cheryl Hunter Website: www.facebook.com/BigBearCareerCenter Hours: M-F: 8:30 AM-5:00 PM; Hotline after hours Bilingual: Y

Adult Protective Services Agency: Adult Protective Services Services: Services and activities necessary to prevent or remedy situations in which vulnerable adults are being endangered Address: 412 W. Hospitality Lane, San Bernardino, CA Phone: 1-877-565-2020 Hotline: 1-877-565-2020 Contact: Ask for on call supervisor if needed Website: www.sbcounty.gov Hours: 8:30am-5:00pm M-F; Hotline after hours

AIDS Agency: Services: Address: Phone: Hours:

Discreet STD Testing HIV/STD Testing 15248 Eleventh St. #189 Victorville, CA 92395 1-760-513-0938 M-F 7:00AM—6:00PM

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Alcohol Treatment Agency: Services: Address: Phone: Hours:

Alcoholics Anonymous Support Services P.O. Box 1416, Big Bear Lake, 92314 909-866-2765 24/7

Agency: Services: Address: Phone: Hours:

Big Bear Center for Change Treatment, Education, DUI and PC-1000 41945 Big Bear Blvd. Ste. 208 Big Bear Lake, CA 909-878-0101 7am-5pm M-F

Anger Management Programs Agency: Crest Forest Family Services Services: Batterer’s treatment program Address: 23406 Crest Forest Dr, Crestline CA Phone: 909-338-4689 Agency: Lutheran Social Services Community Care Center Services: Anger management classes Address: 41945 Big Bear Blvd., Big Bear Lake, CA P.O. Box 1927 Phone: 909-866-5070 Hotline: 866-729-9633 Hours: 8:00 am - 7:00 pm M-Th; 9:00am-1:00pm F

Animals Agency: Services: Address: Phone: Hotline: Contact: Website: Hours:

Animal Control Animal control for strays 351 N. Mountain View, San Bernardino, CA 1-800-472-5609 1-800-472-5609 N www.sbcounty.gov/ac 8-5, M-F (Window Services) Emergency Dispatch 24/7

Agency: Services: Address: Phone: Contact: Hours:

Animal Shelter Division of animal care and control 42080 North Shore Drive, Big Bear Lake 909-866-4943 N Sun closed, Wed 12pm-2pm then 3pm-7pm, other days 10am-1pm, then 2pm-5pm

Birth Control Agency: Reproductive Health Services Services: Birth Control Pills Address: 477 Summit Blvd, Big Bear Lake, CA P.O.Box 2835 Phone: 1-800-722-4777 Hours: 8-5, M-F Bilingual: Y 2

Fun Fact: Big Bear’s population is currently 20,000 people.

Car Seat Program Agency: California Highway Patrol Services: Provide evaluations on children’s safety seats and installation Phone: 909-383-4247 Hours: M-F: 8:00 AM—5:00 PM, Emergency 911 24/7 Agency: Services: Address: Phone: Website:

The Mom & Dad Project Information on children’s safety seats 41820 Garstin Drive, Bike Bear Lake, CA 909-878-2326 www.momanddadproject.com

Child Care Assistance Agency:

Bear Valley Community Nursery Co-op in the Pines Services: Preschool for ages 2 years 9 months and older, must be toilet trained Address: 800 Greenspot Drive, Big Bear City, CA Phone: 909-585-2444 E-Mail: [email protected]

Agency: Services: Address: Phone:

Boys & Girls Club of the Mountain Child care, education program 607 Forest Shade Dr, Crestline, CA 909-338-0418

Agency: Services: Address: Phone: Contact: Hours: Bilingual:

First Baptist Early Childhood Education Center Preschool and childcare for ages 2-kinder only 41960 Big Bear Blvd Big Bear Lake - PO Box 1546 909-866-7865 Pam Newman (Director) 7am-6pm M-F N

Agency: KIDSNCARE Services: Provides subsidized child care assistance and Early Childhood Education throughout San Bernardino County Address: 1111 E Mill St., San Bernardino CA Phone: 909-890-0018 Hotline: 909-890-0032 Website: www.kidsncare.com Hours: 7am-4pm M-F Bilingual: Y Agency: Mt. Calvary Lutheran Preschool Services: Preschool Address: 32054 Hunsaker Way, Running Springs CA

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Child Care Assistance (cont’d) Agency: Rainbow Kids Club Services: Supervised morning and afternoon child care (kindergarten-6th grade) at 3 valley elementary schools, organized field trips, special events, and recreation activities for children (transportation provided for field trips) Address: Baldwin Lane, North Shore, and Big Bear Elementary schools Office: 41220 Park Ave Big Bear Lake, CA 92315 Phone: 909-866-9700 Fax: 909-860-9706 Hotline: 909-866-6480 Contact: Reese Troublefield E-Mail: [email protected] Website: www.bigbearparks.com Hours: 7am to start of regular school hours, 3pm-6pm after school Agency: Services: Address: Phone:

Rim of the World Recreation Child Care 26577 Hwy 18, Rim Forest ,CA 909-338-4934

Children’s Services Agency: Services: Address: Phone:

Arrowhead Lutheran Camp Facilities for groups P.O.Box 11, Crest Park, CA 909-336-2076

Agency: The Desert/Mountain Children’s Center Services: The DMCC provides individual, group and family counseling. Address: 17800 Highway 18, Apple Valley, CA 92307 Phone: (760) 242-6336 Website: http://www.dmchildrenscenter.org/

Agency: Healthy Start Student Support Program Services: For children and families in the BBV. Healthy Start Community Collaborative and school based outreach linking services and supports for health, mental health, social services, and youth development. Provides clothing, food, and school supplies for homeless families under the McKinneyVento Homeless Act Address: Big Bear High School 351 Maple Lane, Sugarloaf CA P.O. Box 1708 BBL Phone: 909-585-6257 Contact: Tanya Perry (Healthy Start Supervisor) E-Mail: [email protected] Website: www.bearvalleyhealthystart.org Hours: 8am-4:30pm M-F Bilingual: As needed 4

Children’s Services (cont’d) Agency: Big Bear Valley Recreation and Park District Services: Recreation and parks, child care, programming Address: 41220 Park Ave., Big Bear Lake, CA PO Box 2832 Phone: 909-866-9700 Fax: 909-866-9706 Contact: Reese Troublefield (District Manager) Website: www.bigbearparks.com Hours: 8am-5pm M-F Agency: Bear Valley Unified School District Services: School District Office Address: 42271 Moonridge Rd., Big Bear Lake, CA PO Box 1529 Phone: 909-866-4631 Contact: Kurt Madden (Superintendent) Website: www.bearvalleyusd.org Hours: 7:30am-4:30pm Bilingual: N Agency: Services: Address: Phone: Hotline: Bilingual:

Child Abuse Hotline Conduct investigations for child abuse 1504 S. Gifford Ave., San Bernardino, CA 909-386-1100 1-800-827-8724 Y

Agency: Services: Address: Phone:

Crestline Head Start Children’s services 23407 Crest Forest Dr, Crestline, CA 909-388-0180

Agency: Services: Address: Phone:

Mountain Kids Christmas Fund, Children Services P.O. Box 80 Crestline, CA 909-338-0180

State Preschools Agency: Services: Address: Phone:

Baldwin Lane Elementary School Provides free preschool for low income families 44500 Baldwin Lane, Sugarloaf, CA 909-585-7766

Agency: Services: Address: Phone:

Big Bear Elementary School Provides free preschool for low income families 40940 Pennsylvania Ave., Big Bear Lake, CA 909-866-4638

Agency: Services: Address: Phone:

North Shore Elementary School Provides free preschool for low income families 765 N. Stanfield Cutoff, Big Bear Lake, CA 909-866-7501

Agency: Services: Address: Phone: 5

San Bernardino County Preschool Services Department Provides Head Start and State Preschool Services 662 S. Tippecanoe, San Bernardino, CA 888-543-7025

Clothing Assistance Agency: Crest Forest Family Services Services: Clothing assistance, Counseling Address: 23406 Crest Forest Dr, Crestline, CA Phone: 909-338-4689 Agency: Services: Address: Phone: Contact: Hours: Note:

The DOVES Nest Thrift Shop 217 W. Big Bear Blvd. Big Bear City, CA 909-585-5698 Jane Hewitt 10am -5pm, Tuesday - Saturday Donations may be dropped off during business hours only, or call for pick up of large items

Agency: Services: Address: Phone:

Hummingbird Project Thrift Shop 400 W. Big Bear Blvd. Big Bear City, CA 909-584-8642

Agency: Mountain Hearts and Lives Services: Clothing assistance, Basic needs resource center Address: 24028 Lake Drive Suite A, Crestline CA 92325 P.O.Box 4644 Blue Jay, CA 92317 Agency: Services: Address: Phone: Hours:

Senior Citizens of Big Bear Valley Thrift Shop 1031 W. Big Bear Blvd. Big Bear City, CA 909-585-0131 Winter Hours: 10:00AM-3:00PM Monday-Saturday Summer Hours: 10:00AM-4:00PM Monday-Saturday

Counseling

Addiction Agency: Services: Address: Phone: Hours:

Alcoholics Anonymous Support Services P.O. Box 1416 Big Bear Lake, CA 92315 (909) 866-2765 24/7

Agency: Alcohol Hotline Services: Alcohol treatment referrals Hotline: 1-800-252-6465 Agency: Services: Address: Phone: Hours:

Big Bear Center for Change Treatment, education, DUI and PC-1000 41945 Big Bear Blvd. Ste. 208, Big Bear Lake, CA 909-878-0101 7AM-5PM M-F 6

Counseling (cont’d)

Addiction Agency: Smoking Helpline Services: Tobacco cessation, free telephone counseling Hotline: 1-800-766-2888 Agency: Services: Address: Phone: Website:

SB County Health Services Prevention program for alcohol & drug abuse 120 Carousel, San Bernardino CA 1-800-782-4264 www.sbcounty.gov

Anger Management Agency: Services: Address: Phone: Hours:

Lutheran Social Services Anger Management Classes 41945 Big Bear Blvd., Big Bear Lake, CA 909-866-5070 8:00amto 7:00pm M-Th Friday 9am-1pm

Batterers’ Treatment Agency: Services: Address: Phone: Hours:

Lutheran Social Services Court Ordered Batterers’ Treatment 41945 Big Bear Blvd., Big Bear Lake, CA 909-866-5070 8:00am to 7:00pm M-Th ; Friday 9am-1pm

Child Abuse Counseling

Fun Fact: Big Bear offers two ski and snowboard resorts, Snow Summit and Bear Mountain.

Agency: Lutheran Social Services Services: Court Ordered Child Abuse Counseling Address: 41945 Big Bear Blvd., Big Bear Lake, CA P.O. Box 1927 Phone: 909-866-5070 Hours: 8:00am to 7:00pm M-Th ; Friday 9am-1pm

Domestic Violence Agency: DOVES Outreach Center-Big Bear Services: Domestic Violence Peer & Group Counseling, Adult & Children’s DV Therapy Address: 41943 Big Bear Blvd., Big Bear Lake, CA 92314 Phone: 909-866-1546 Hotline: 1-800-851-7601 E-Mail: [email protected] Website: www.doves4help.org Hours: 9:00am-5:00pm M-F 7

Counseling (cont’d)

Domestic Violence Agency: DOVES Outreach Center-Twin Peaks Services: Domestic Violence Peer & Group Counseling, Adult & Children’s DV Therapy Address: 26696 Hwy 189, PO Box 49, Twin Peaks, CA Phone: 909-337-1900 Hotline: 1-800-851-7601 E-Mail: [email protected] Website: www.doves4help.org Hours: Call for appointment

Family Agency: Crest Forest Family Services Services: Family counseling Address: 23406 Crest Forest Dr, Crestline CA Phone: 909-338-4689

Agency: Services: Address: Phone: Hours:

Lutheran Social Services Counseling Children & Families 41945 Big Bear Blvd. Big Bear Lake, CA 909-866-5070 8:00am to 7:00pm M-Th; 9:00am-1:00pm Fri

Grief, Loss, Trauma Agency: Services: Address: Phone: Hotline:

Lutheran Social Services Counseling Children & Families 41945 Big Bear Blvd. Big Bear Lake CA 909-866-5070 1-866-729-9633

In-Home Support Agency: Services: Address: Phone:

Lutheran Social Services Call for specific services 41945 Big Bear Blvd. Big Bear Lake CA 909-866-5070

Marriage Agency: Services: Address: Phone: 8

Lutheran Social Services Call for specific services 41945 Big Bear Blvd. Ste. 222 Big Bear Lake, CA 909-866-5070

Counseling (cont’d)

Mental Health Agency: Services: Address: Hotline: Hours:

ABET Mental Health Crisis Line Emergency Mental Health Counseling - suicide, trauma 41945 Big Bear Blvd. Ste. 222 Big Bear Lake CA 1-866-729-9633 24/7

Agency: Services: Address: Phone: Hours: Bilingual:

Community Crisis Response Team Psychiatric Emergencies 850 E. Foothill Blvd. Rialto CA 909-421-9233 8:00am-10:00pm M-F & Saturday 8am-5pm Y

Agency: Crest Forest Family Services Services: Family counseling Address: 23406 Crest Forest Dr, Crestline, CA Phone: 909-338-4689

Agency: The Desert/Mountain Children’s Center Services: The DMCC provides individual, group and family counseling. Address: 17800 Highway 18, Apple Valley, CA 92307 Phone: (760) 242-6336 Website: http://www.dmchildrenscenter.org

Substance Abuse Agency: Services: Address: Phone: Hours:

Big Bear Center for Change Treatment, prevention, DUI and PC-1000 41945 Big Bear Blvd. Ste. 208, Big Bear Lake, CA 909-878-0101 7am-5pm M-F

Agency: Services: Address: Phone:

Rim Family Services Drug , DUI counseling 28545 Hwy 18, Skyforest, CA 909-336-1800

Suicide/Depression Agency: Services: Address: Hotline: Hours:

ABET Mental Health Crisis Line Emergency Mental Health Counseling - suicide, trauma 41945 Big Bear Blvd.. Ste. 222 Big Bear Lake, CA 1-866-729-9633 24/7

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Counseling (cont’d)

Suicide/Depression Agency: Lutheran Social Services Services: Emergency Mental Health Counseling - Suicide, Trauma Address: 41945 Big Bear Blvd. Ste. 222 Big Bear Lake, CA Phone: 909-866-5070 Hotline: 1-866-729-9633 Hours: 24/7

Teen/Parent Agency: Services: Address: Phone:

Lutheran Social Services Counseling services, therapy 41945 Big Bear Blvd. Big Bear Lake CA 909-866-5721

Women’s Support Groups Agency: DOVES of Big Bear Valley Services: Women support groups: DV Education, Boundaries, Life Skills, Peer Support, Parenting Address: 41943 Big Bear Blvd. Big Bear Lake, CA Phone: 909-866-1546 Hotline: 1-800-851-7601 E-Mail: [email protected] Website: www.doves4help.org Hours: Call for class time Bilingual: All services and support groups are offered in Spanish

Courts, SB County Agency: Address: Phone: Website:

Victorville Court 14455 Civic Dr. Victorville CA 760-245-6215 www.sbcounty.gov/courts

Agency: Address: Phone: Website:

San Bernardino Court 351 N. Arrowhead Ave. San Bernardino CA 909-387-3922 www.sbcounty.gov/courts

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Disabilities Agency: Services: Phone: Website:

California Telephone Access Program Distributes telecommunications equipment & services 1-877-546-7414 www.ddtp.org

Agency: Services: Address: Phone:

Inland Regional Center Mental retardation, cerebral palsy, prior to age 18 1365 South Waterman Ave. San Bernardino , CA 909-890-3000

Agency: Meals on Wheels Services: Senior meals from Crestline thru Green Valley Lake Phone: 909-336-5469

Agency: Services: Address: Phone:

San Bernardino Health Services Medical & Financial help for children with disabilities 120 Carousel San Bernardino, CA 1-800-782-4264

Agency: Services: Phone: Bilingual:

State of California Disability Disability services 1-800-480-3287 1-866-658-8846

Domestic Violence Agency: DOVES– Domestic Violence Education and Services Services: Domestic Violence Peer & Group Counseling, Adult and Children’s DV-related Therapy, 24/7 Shelter, Restraining Orders Address: 41943 Big Bear Blvd. Big Bear Lake , CA P.O.Box 3646 Phone: 909-866-1546 Fax: 909-866-8580 Hotline: 1-800-851-7601 E-Mail: [email protected] Contact: Helen Adams, Executive Director Website: www.doves4help.org Hours: 9am-5pm M-F

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Domestic Violence Agency: DOVES– Twin Peaks Services: Domestic Violence Peer & Group Counseling, Adult and Children’s DV-related Therapy, Restraining Orders Address: 26696 Hwy 189 P.O. Box 49 Twin Peaks, CA 92391 Phone: 909-337-1900 Hotline: 1-800-851-7601 E-Mail: [email protected] Hours: Call for appointment

Food Assistance Agency: Services: Address: Phone: Contact: Hours:

Believers Chapel Food Bank every Thurs. 12pm-3pm 42180 Moonridge Rd.. Big Bear Lake , CA 909-866-2552 Pastor Eric Tuesdays—-9:00 AM—11:00 AM

Agency: Services: Address: Phone:

Big Bear Foursquare Church Food Bank every Tuesday 12pm-3pm 515 W. Big Bear Blvd. Big Bear City, CA 909-585-7455

Agency: Crest Forest Family Services Services: Food assistance Address: 23406 Crest Forest Dr., Crestline, CA Phone: 909-338-4689 Agency: Lake Arrowhead Cooperative Services: Food assistance Phone: 909-337-8686 Agency: Mountain Hearts and Lives Services: Food assistance Address: P.O. Box 4644 Blue Jay, CA Phone: 909-337-9922 Agency: Seventh Day Adventist Services: Food bank 4th Monday of the month 12pm-2pm Address: 349 North Shore Drive, Big Bear City, 92314 Phone: 909-585-2275

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Food Assistance (cont’d) Agency: Services: Address: Phone: E-Mail: Hours: Bilingual: Other:

St. Joseph Catholic Church Food Bank Tuesdays 9am-11am 42242 North Shore Dr. Big Bear Lake CA 909-866-3030 [email protected] Tuesdays: 9am—11am Y Bring I.D. and proof of physical address. Working families can arrange an appointment for pick-up.

Agency: Services: Address: Phone: Contact: E-Mail: Other:

Big Bear Lake United Methodist Church Free Simple Supper 2nd & 4th Thursday of the month 1001 Holden/ North shore. Big Bear City CA 909-585-4089 Pat Hubby [email protected] Food pantry 2nd Tuesday of the month 10am—11am Bring I.D. and proof of address Call Monday or Thursday 9:30—3:30 to sign up And have bag prepped. Bilingual: N

Agency: USDA Food Commodities/Comm. Action Partnership Services: Food Bank 4th Monday of the month 12pm Address: Senior Citizen Center 42651 Big bear Blvd; Big Bear Lake, 92315 Phone: 909-909-723-1580 Other: Bring proof of physical address

Health Care Agency: Services: Hotline: Website: Hours:

Alzheimer’s Hotline Alzheimer’s 1-800-272-3900 www.alz.org 24 Hours

Agency: Services: Address: Phone: Hotline: Website: Hours:

American Cancer Society Cancer Support Services 6355 Riverside Ave. Riverside, CA 92506 951-683-6415 1-800-227-2345 www.cancer.org 9am—5pm M-F

Agency: Services: Address: Phone: Website: Hours:

American Heart Association Educational Information, volunteer opportunities 1700 Iowa Ave. Suite 240 Riverside, CA 92507 310-424-4160 www.heart.org 8:30am—5pm M-F

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Health Care (cont’d) Agency: Bear Valley Community Hospital Services: Health Care Services Address: 41870 Garstin Drive P.O. Box 1649, Big Bear Lake, CA Phone: 909-866-6501 Website: www.bvchd.com Hours: 24/7 Bilingual: Y Agency: Services: Phone: Fax: Website:

California Healthy Families & Medical for Families Provides low cost insurance to kids and teens 1-800-5305 1-866-848-4977 www.dhcs.ca.gov

Agency: California Poison Control Service Services: Provides immediate, free and expert treatment advice And referral over the telephone in case of exposure to Poisonous or toxic substance and drug overdoses Hotline: 1-800-222-1222 Agency: Services: Hotline: Website: Bilingual: Other: Phone:

Cancer Institute Cancer Information 1-800-422-6237 www.cancer.gov Y Smoking quit line 1-877-448-7848

Agency: Services: Phone: Hours:

Diabetic Care Services Seniors-Diabetes supplies 1-800-633-7167 8am—5pm Eastern Time

Agency: Services: Address: Phone: Hours: Bilingual: Note:

Brenda Boss Family Resource Center Medical Services 41870 Garstin Dr. Big Bear Lake, CA 92315 909-878-8246 8am-8pm M-F Saturdays 8am—5pm Y Accepts Medi-Cal, cash, and most PPO’s

Agency: In-Home Supportive Services Address: 686 E. Mill Street San Bernardino, CA 92408 Services: IHSS is considered an alternative to out-of-home care, such as nursing homes or board and care facilities Phone: 909-891-3700 Bilingual: Y Email: [email protected] Agency: Services: Address: Phone: Hotline: Website: Hours:

Lifestream National marrow donor program 384 W. Orange Show Rd. San Bernardino CA 909-386-6850 1-800-879-4484 www.lstream.org M-F 8am—5pm

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Fun Fact: Holcomb Valley is located in the historic gold country of the San Bernardino National Forest.

Health Care (cont’d) Agency: Medicare Hotline Services: Medicare Information Hotline Hotline: 1-800-633-4227

Agency: Nursefinders Services: National provider of healthcare personnel and In-home care Phone: 909-792-9887 Website: [email protected] Bilingual: N Agency: Phillips Lifeline Services: Home health services Phone: 1-800-587-5130

Fun Fact: Moonridge animal park rescues injured and displaced animals, nursing them to health and returning them to the woods.

Agency: Services: Address: Phone: Hours:

Rim of the World Home Health Care Home health care 28200 Hwy 189 Ste 2-240 Lake Arrowhead, CA 909-336-7781 M—F 8am—5pm

Agency: Services: Address: Phone: Website: Hours:

Rural Health Center Dental and Family Practice 1028 W. Big Bear Blvd. Big Bear City, CA 909-878-8221 www.bvchde.com M—F 8am-8pm

Agency: Services: Address: Phone: Hours:

Rural Clinic Medical, Dental, Psychiatrist, Psychology 29099 Hospital Road Suite 200 Lake Arrowhead, CA 909-336-9715 8am—5:30pm M—F Saturdays 9am—1pm

Agency: San Bernardino County Health Services Services: HIV/AIDS Program, prevention, treatment and immunization program, reproductive health clinic Address: 477 Summit Blvd Big Bear, Lake CA 92315 Phone: 1-800-722-4777 Website: www.sbcounty.gov Hours: 8:30am-4:30pm M-F Bilingual: Y Fridays Only 8am—5pm Agency: Services: Address: Phone: E-Mail: Bilingual: Note: 15

Urgent Care Medical, X-rays, and Lab Tests 41949 Big Bear Blvd., Big Bear Lake, CA 909-878-3696 [email protected] Y Accepts PPO’s, cash

Health Care (cont’d) Agency: Services: Address: Phone:

Visiting Nurses Association Nursing care P.O. Box 5042 Blue Jay, CA 909-213-3372

Hispanic Services Agency: Services: Address: Phone: Bilingual:

Bilingual Family Counseling Counseling 317 West F Street Ontario, California 91762 909-986-7111 Y

Agency: Services: Phone: Bilingual:

Catholic Charities Low Cost Immigration Assistance 909-880-3625 Y

Homeless/Housing Assistance Agency: Community Action Help Line Services: Homeless Assistance Phone: 951-955-4900 Agency: Services: Address: Phone:

Desert Manna Homeless Asstistance 201 North First Ave. Barstow, CA 92311 760-256-7797

Agency: Services: Address: Phone:

Frazee Homeless Services Homeless Assistance San Bernardino,CA 909-889-4424

Agency: Phone:

Housing authority (HUD) 909-890-9533

Agency: Housing Authority of San Bernardino County Services: Section 8 housing Phone: 909-890-0644

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Homeless/Housing Assistance Agency: Services: Phone: Hours:

Rolling Star Independent Living Skills 909-884-2129 8am—5pm M—F

Agency: Services: Address: Phone:

Inland Fair Housing Landlord/Tenant, Senior, Dispute/Mediation San Bernardino, CA 92401 909-888-3763

Agency: Inland Fair Housing & Mediation Board Services: Tenant/Renter Rights Phone: 1-800-321-0911 Agency: Rebuilding Together Services: P.O. Box 3540 Blue Jay, CA 92317 Phone: 909-336-3910

Agency: Shelter Listings Services: Supportive Housing and Shelter Website: www.shelterlistings.org/city/big_bear_lakeca.html

Hospitals Agency: Bear Valley Community Hospital Services: Hospital and skilled nursing facility Address: 41870 Garstin Dr. Big Bear Lake, CA 92315 Phone: 909-866-6501 Website: www.bvchd.com Hours: Office 8am—5pm M-F Patient Care 24/7 Bilingual: Y

Agency: Mountain’s Community Hospital Services: Hospital and skilled nursing facility Phone: 909-336-3651 Address: 29101 Hospital Road Lake Arrowhead, CA 92352 Website: www.mchcares.com

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Hospitals Agency: Services: Address: Phone: Hotline:

St. Mary’s Regional Medical Center Hospital and skilled nursing facility 18300 Highway 18 Apple Valley, CA 92307 760-242-2311 888-767-6202

Job Training Agency: County of San Bernardino, Workforce Development Services: Provides assistance to both employers and employees, job placement and training Website: www.csb-win.org Agency: Services: Phone: Website:

Employment Development Department Unemployment Benefits 1-800-300-5616 www.edd.ca.gov

Agency: Career Center of Big Bear Services: Specializing in Career, Education and Life Planning Metrix Learning, GED, Work Experience, OJT, etc. Address: 572 Knickerbocker Road, P.O. Box 1642, Big Bear Lake, CA 92315 Phone: 909-866-02624 Contact: Cheryl Hunter Website: www.cinow.org Facebook: www.facebook.com/BigBearCareerCenter Hours: M—F: 9:00am to 5:00pm Bilingual: Y

Law Enforcement/Fire Agency: National Forest Headquarters Address: 602 S. Tippecanoe, San Bernardino, CA Phone: 909-382-2782

Agency: Services: Address: Phone: Hours: Bilingual:

Big Bear Citizen Patrol Citizen Patrol 477 Summit Blvd., Big Bear Lake, CA 909-866-0111 M-F 8:00AM—5:00 PM Varies 18

Law Enforcement/Fire (cont’d) Agency: Big Bear Fire Department Services: Emergencies, Fire prevention, fuel reduction, Ambulance Service, and CPR classes. Address: 41090 Big Bear Blvd.. Big Bear Lake, CA Phone: 909-866-7566 Hotline: 911 Hours: M-F 8am-5pm -Administration Bilingual: N Hours: 24/7

Agency: California Highway Patrol Arrowhead Area Services: Vehicle Law Enforcement Address: 31230 Highway 18 Running Springs, CA P.O. Box 997 Phone: 909-867-2791 Fax: 909-867-2662 Website: www.chp.ca.gov Hours: 8am-5pm M-F Bilingual: Varies

Agency: California State Victim Notification Service (VINE) Services: Prisoner Release Notification for victims of crimes Phone: 877-411-5588

Agency: Services: Address: Phone: Hours:

Civil Air Patrol Emergency Operation Center for Communities 100 West Meadow Big Bear City, CA 92314 909-556-1120 6pm-8pm Tuesdays

Agency: Crime Hotline Services: Crime Reports Hotline: 1-800-782-7463 Agency: Services: Address: Phone: Hotline: Hours:

Fawnskin Fire Department Fire protection 39188 Rim of the World Drive, Fawnskin, CA 909-866-4878 911 24/7

Agency: Services: Address: Phone: Hotline:

Lake Arrowhead Fire Department Emergencies, fire prevention 301 S. State Hwy 173 Lake Arrowhead CA 909-337-8586 911

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Law Enforcement/Fire (cont’d) Agency: Mountain Rim Fire Safe Council Address: 2468 Fir St.. Arrowbear Lake, CA 92382 Phone: 909-867-5833 Agency: Services: Address: Phone:

Running Springs Fire Department Fire, emergency services P.O.Box 2206, Running Springs, CA 92382 909-867-2630

Agency: Services: Address: Phone: Hotline:

SB County Sheriff Dept. Big Bear Station Law Enforcement 477 Summit Blvd., Big Bear Lake, CA 92315 909-866-0100 911

Agency: Services: Phone: Hotline:

San Bernardino County Sheriff Dispatcher center only for emergencies 909-337-6131 911

Agency: Services: Address: Phone: Hotline:

San Bernardino County Sheriff –Twin Peaks Law enforcement 26010 St Hwy 189 Twin Peaks, CA 909-336-0600 911

Legal Services Agency: California Courts Services: Provides information for court services Website: www.courtsinfo.ca.gov Agency: Inland County Legal Services– San Bernardino Services: Assists low-income people & seniors with legal problems Address: 715 N. Arrowhead Ave. Ste 113 San Bernardino, CA Phone: 909-884-8615 Hotline: 1-800-677-4257 Bilingual: Y

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Legal Services (cont’d) Agency: Inland County Legal Services– Victorville Services: Assists low-income people & seniors with legal problems Address: 14196 Amargosa Rd. Ste. K, Victorville CA Phone: 760-241-7073 Hotline: 1-888-805-6455 Bilingual: Y Agency: Services: Phone: Address: Website: Hours: Bilingual:

San Bernardino Bar Association Reference Service 909-888-6791 555 N. Arrowhead Ave. San Bernardino, CA 92401 www.sbcba.org 8:30am—4:00pm Y

LGBTQ Agency: National Gay/Lesbian Transvestite Hotline National Youth Talk line: 1-800-347-8336 GLBT National Hotline: 888-843-4564 Website: glbthotline.org

Literacy Agency: Services: Address: Phone:

San Bernardino County, Big Bear Lake Branch Literacy Program 41930 Garstin Road, Big Bear Lake, CA 909-866-5571

Agency: Services: Address: Phone:

San Bernardino County, Lake Arrowhead Branch Public Library 27235 Highway 189, Blue Jay, CA 909-337-3118

Agency: Services: Address: Phone:

San Bernardino Public Library Public Library 555 W 6th St .,San Bernardino, CA 909-387-5730

Mentally Disabled Agency: Phoenix Crisis House Services: Referrals Phone: 909-387-7222 21

Parenting Agency: Services: Address: Phone:

Lutheran Social Services Parenting Classes 41949 Big Bear Blvd. Ste. 222, Big Bear Lake , CA 909-866-5070

Agency: Services: Address: Phone: Contact: E-Mail: Bilingual:

MOM & DAD PROJECT Parenting classes from prenatal to 18 years of age 1221 E. Big Bear Blvd. Big Bear Lake, CA 909-878-2326 Megan Meadors Executive Director [email protected] Y

Agency: Services: Address: Phone:

Rim Family Services Parenting Classes 28545 Highway 18, Skyforest, CA 92385 909-336-1800

Pregnancy Agency: Crisis Pregnancy Center Services: Pregnancy center Phone: 760-568-2200

Agency: Services: Phone: Address:

The MOM & DAD Project Prenatal classes 909-878-2326 41820 Garstin Dr., Big Bear Lake, CA 92315

Agency: Services: Address: Phone: Website: Hours:

SB County Health Services Provides information for pregnant & child health care Call for a location near you 1-800-227-3034 www.sbcounty.gov 8:30am-4:30pm M-F

Agency: Services: Address: Phone:

Veronica’s Home Maternity Home/Shelter Crestline 909-888-9064

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Rape/Sexual Assault

Fun Fact: The first Bear Valley Dam was constructed in 1884 at a cost of $75,000. It was the largest man-made body of water in the world at the time.

Agency: Services: Phone: Hotline:

RAIN (Rape/Abuse/Incest/National Hotline) Crisis line 909-885-8884 1-800-656-4673

Agency: Services: Phone: Hours:

Rape Crisis Center Assists victims of rape 909-335-8777 24/7

Agency: Rape Hotline Services: Assist victims of rape Hotline: 1-800-656-4673 Agency: Services: Address: Phone:

SB Sexual Assault Services Sexual assault counseling 444 North Arrowhead Ave. San Bernardino, CA 92401 909-885-8884

Agency: STD Hotline Services: STD information & education Hotline: 1-800-227-8922

School Districts Agency: Services: Address: Phone:

Bear Valley Unified School District District Office 42271 Moonridge Road, Big Bear Lake, CA 92315 909-866-4631

Agency: Services: Address: Phone:

Rim of the World Unified School District District Office 27315 N. Bay Road Ste. 1, Blue Jay, CA 92317 909-336-2031

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Senior Citizens Services Agency: Crest Forest Senior Citizen Club Services: Senior citizen services Address: 24640 San Moritz Dr., Crestline, CA 92315 Phone: 909-338-5036

Agency: Services: Address: Phone:

Crest Forest Senior Citizen’s Club Thrift Store Senior thrift store 23454 Crest Forest Dr., Crestline, CA 92325 909-338-5413

Agency: Services: Address: Phone: Hotline: E-Mail: Website: Hours:

DOVES Outreach Center Elder Abuse Counseling and Restraining Orders 41943 Big Bear Blvd, Big Bear Lake, CA 92314 909-866-1546 1-800-851-7601 [email protected] www.doves4help.org 9am-5pm M-F

Agency: Services: Address: Phone:

Grandview Towers Senior homes Twin Peaks, CA 92391 909-336-0775

Agency: Services: Address: Phone: Contact:

Lutheran Social Services PEI Older Adult Services 41945 Big Bear Blvd., Ste. 200 Big Bear Lake, CA 909-866-5070 Ext. 202 Pam Graham

Agency: Liberty Medical Services: Seniors-Diabetes supplies Phone: 1-800-292-1193 Agency: Services: Address: Phone: Contact:

Mountain Communities Senior Center Senior citizen center 675 Grandview Rd. Twin Peaks, CA 92391 909-337-1824 John @ 951-316-8134

Agency: Senior Citizens Center BBV Services: 55+ variety of low cost classes & lunch programs Address: 42651 Big Bear Blvd., Big Bear Lake , CA 92315 P.O. Box: 6644 Phone: 909-584-0323 Website: ww.bigbearparks.com Hours: 8am-4pm M-F

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Social Services, SB County Agency: Transitional Assistance Department-CalWorks Services: Cash Aid, Food Stamps, Medi-cal, & Homeless Vouchers Phone: 909-386-0800

Suicide Agency: Big Bear Mental Health Alliance Services: Crisis Line Address: 41945 Big Bear Blvd. Ste. 222 Big Bear Lake, CA 92315 Phone: 1-866-729-9633 Hotline: 1-866-729-9633 Hours: 24/7 Agency: New Hope Services: Suicide Hotline Hotline: 714-639-4673

Agency: Services: Address: Hotline: Website:

Arrowhead Regional Medical Center Suicide Hotline, Self admit 5150 400 North Pepper Ave. Colton, CA 92324 909-580-1000 www.arrowheadmedcenter.org

Supervised Visitation Agency: Services: Address: Phone: Hotline: E-Mail: Website: Hours: Bilingual:

DOVES of Big Bear Valley Court ordered supervised visitation 41943 Big Bear Blvd. Big Bear Lake, CA 92315 909-866-1546 1-800-851-7601 [email protected] www.doves4help.org 9am-5pm M-F Y

Agency: Services: Address: Phone: Hours:

Lutheran Social Services Court ordered supervised visitation 41945 Big Bear Blvd., Big Bear Lake, CA 909-866-5070 8:00am to 7:00pm M-Th ; Friday 9am-1pm

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Support Groups Agency: Services: Address: Phone: Website: Hours: Bilingual:

Al-Anon For families affected by alcohol abuse 1012 E Cooley Dr. Colton ,CA 92324 909-824-1516 www.cal-inlandempirealanon.org 12pm-4pm M-F Y

Agency: Services: Address: Phone: Hours:

Alcoholics Anonymous 24 hr hotline & meeting information P.O. Box 1416 Big Bear Lake, CA 92315 909-866-2765 24/7

Agency: Services: Address: Phone: Hotline: E-Mail: Website: Hours: Bilingual:

DOVES of Big Bear Valley Support groups for victims of domestic violence 41943 Big Bear Blvd. Big Bear Lake, CA 92315 909-866-1546 1-800-851-7601 [email protected] www.doves4help.org 9am-5pm M-F Y

Agency: Services: Address: Phone: Hotline: E-Mail: Website: Hours:

DOVES Outreach Center—RIM Domestic Violence Peer and Group Counseling 26696 Hwy 189 P.O. Box 49 Twin Peaks, CA 92391 909-337-1900 1-800-851-7601 [email protected] www.doves4help.org Call for appointment

Agency: Lutheran Social Services Services: Educational and Support Services Phone: 909-878-2255

Agency: Inland Caregiver Resource Center Services: Alzheimer’s Support Group Phone: 1-800-675-6694

Teen Services

Alcohol/Drugs Agency: Services: Address: Phone: Hours:

Big Bear Center For Change Drug court and alcohol & drug prevention 41945 Big Bear Blvd. Ste 208 Big Bear Lake CA 909-878-0101 7am-5pm M-F 26

Teen Services (cont’d)

Family Planning Agency: Planned Parenthood Address: 1873 Commercenter West San Bernardino, CA 92410 Phone: 909-890-5511 Agency: SB County Health Services Services: HIV/AIDS Program, prevention, treatment and immunization program, reproductive health clinic Address: 477 Summit Blvd Big Bear Lake CA Phone: 1-800-722-4777 Website: www.sbcounty.gov Hours: 8:30am-4:30pm M-F Bilingual: Y

LGBTQ Agency: Hotline:

National Gay & Lesbian Hotline 1-800-347-8336

Parenting Agency: MOM’s and DAD’s Project Address: 1221 E. Big Bear Blvd., Big Bear City, CA Phone: 909-878-2326

Runaway Agency: Phone:

California Runaway 1-800-843-5200

Agency: Covenant House Hotline Services: Runaways Hotline: 1-800-999-9999 Agency: LA Youth Network Services: Runaways under 18 years of age Phone: 323-957-7757

Sexually Transmitted Diseases Agency: Hotline:

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National STD Hotline 1-800-227-8922

Teen Services

Sexually Transmitted Diseases Agency: SB County Health Services Services: HIV/AIDS Program, prevention, treatment and immunization program, reproductive health clinic Address: 477 Summit Blvd Big Bear Lake, CA 92315 Phone: 1-800-722-4777 Website: www.sbcounty.gov Hours: 8:30am-4:30pm M-F Bilingual: Y

Suicide Agency: Services: Address: Hotline: Hours:

Big Bear Mental Health Alliance Teen suicide hotline 41945 Big Bear Blvd, Ste. 222, Big Bear Lake 92315 1-866-729-9633 24/7

Teen Dating Violence Agency: Services: Address: Phone: Hotline: E-Mail: Website: Hours: Bilingual:

DOVES of Big Bear Valley Teen dating violence counseling 41943 Big Bear Blvd, Big Bear Lake CA 909-866-1546 1-800-851-7601 [email protected] www.doves4help.org 9am-5pm M-F Y

Agency: Services: Address: Phone: Hotline: E-Mail: Website: Hours:

DOVES Outreach Center—Twin Peaks Teen dating violence counseling 26696 Hwy 189, P.O. Box 49, Twin Peaks, 92391 909-337-1900 1-800-851-7601 [email protected] www.doves4help.org Call for an appointment

Transportation Agency: Services: Phone: Hours:

Big Bear Cab Company Transportation for Big Bear area and all of So-Cal 909-866-8294 Monday—Sunday 6:00 AM—2:00 AM

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Transportation (cont’d) Agency: Phone:

Greyhound Bus 1-800-231-2222

Agency: Mountain Transit—Big Bear Services: Mountain Area Regional Transit Authority Communities, Dial-a-ride, and off mtn. routes Address: 41939 Fox Farm Rd. Big Bear Lake ,CA 92315 Phone: 909-878-5200 Website: www.mountaintransit.org Hours: 5:30am-7:00pm Mon-Sun Bilingual: N

Agency: Mountain Transit—Crestline Services: Mountain Area Regional Transit Authority Communities, Dial-a-ride, and off mtn. routes Address: 621 Forest Shade Dr. Crestline, CA 92325 Phone: 909-338-1113 Website: www.mountaintransit.org Hours: 5:30am-7pm Mon-Sun Bilingual: N

Utilities Assistance Agency:

California Alternate Rates for Energy (CARE) Southwest Gas Corporation Services: Care program Address: 40844 Big Bear Blvd, Big Bear Lake CA Phone: 1-877-860-6020 Website: www.swgas.com Agency:

City of Big Bear Lake, Department of Water and Power Services: Water/power 15% off low income, leaks, and breakage hotline Address: 41972 Garstin Big Bear Lake, CA 92315 Phone: 909-866-5050 Agency: Services: Address: Phone:

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Family Services Agency Utilities Assistance Crestline, CA 92325 909-886-6737

Utilities Assistance (cont’d) Agency: Services: Phone: Website:

Home Energy Assistance Program (HEAP) Assists low income families with utilities 909-723-1500 www.capsbc.org

Agency: Operation Provider Services: Utility Assistance Phone: 909--337-8585

Victim Services Agency: San Bernardino Victim Services Center Services: Assists victims of crimes with reimbursement for losses, relocation, court fees Address: 316 North Mtn.View Ave. San Bernardino, CA 92415 Phone: 909-387-6540

211 Resource & Info Agency: San Bernardino County 211 Services: 211 Provides free & confidential referrals and information 24/7 Website: www.211sb.com Phone: 888-435-7565 TTY: 1-866-856-4749 Hotline: 211

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Big Bear

Mental Health Alliance Serving the Mental Health Needs of Residents of the San Bernardino Mountain Communities

CRISIS LINE AV A I L A B L E 24/7