About the Contributors
Aileen Cater-Steel is a senior lecturer in Information Systems at USQ. Her current research interests include IT governance, IT service management and software process improvement. She has also published research related to software engineering standards, organisational and national culture, and electronic commerce. Aileen’s PhD thesis was awarded the ACPHIS medal in 2005. Prior to her academic appointment, Aileen worked in private and government organisations where her career progressed from programmer, systems analyst and project manager, to IT manager. *** Francisco Alvarez-Rodríguez is an associate professor of Software Engineering and the Dean of the Basic Sciences Center in the Autonomous University of Aguascalientes. He holds a BA in informatics (1994) and a MA (1997) from the Autonomous University of Aguascalientes and a EdD degree from the Education Institute of Tamaulipas, México and he is Ph(c) from the National Autonomous University of Mexico. He has published research papers in several international conferences in the topics of software engineering and e-learning process. His research interests are software engineering lifecycles for small and medium sized enterprises and software engineering process for e-learning. Peter Best is head of the School of Accounting, Economics & Finance at the University of Southern Queensland. He has held positions at University of Queensland, Newcastle University, Adelaide University, Flinders University and Queensland University of Technology. He has qualifications in accounting, operations research and information technology. His PhD examined the feasibility of machine-independent audit trail analysis in large computer systems. His teaching, research and consulting experience includes electronic business intelligence and data mining (SAS), enterprise systems (SAP R/3), IT governance processes and measurement, information systems security (SAP R/3), computer assisted audit techniques (SAS, ACL), knowledge based systems, fraud detection, anti-money laundering, and audit trail analysis. Jyotirmoyee Bhattacharjya is a full-time PhD candidate in business information systems at the Faculty of Economics and Business at The University of Sydney. Her research interests include, IT governance, strategic information systems planning, e-business strategy and design science. Her work has been published in a number of peer-reviewed international conferences and journals. She has an M.Com. in Information Systems Management from Curtin University of Technology, Australia and an MA in Astronomy from Boston University, USA.
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About the Contributors
Michael Borth is a second year doctoral student with research interests in auditing and corporate governance. His teaching interests are in auditing and financial accounting. Michael received a BS in Accounting (1999) from Auburn University and a Master of Accountancy (2002) degree from the University of Tennessee. Prior to entering the doctoral program at the University of Tennessee, Michael worked as an auditing professional for PricewaterhouseCoopers and for the U.S Department of Energy’s Office of Inspector General. Randy V. Bradley is an assistant professor in the Department of Accounting and Information Management at The University of Tennessee, Knoxville. He holds a BS in computer engineering, an MS in MIS, and a PhD in Management of Information Technology and Innovation, all from Auburn University. His research has appeared or is forthcoming in the Journal of Management Information Systems, Decision Sciences Journal of Innovative Education, Communications of the Association for Information Systems, the Journal of Computer Information Systems, International Journal of Networking and Virtual Organisations, and the Encyclopedia of Multimedia Technology and Networking. His research interests include the strategic value of enterprise architecture, diffusion of information technology in the healthcare domain, strategic information systems planning, and innovative technologies that facilitate improvement of students’ teaming and dynamic decision-making skills. Sherrena Buckby is a lecturer in the School of Accountancy, Faculty of Business at Queensland Univerisity of Techology. She has held previous positions in professional accounting firms and mining companies. Sherrena’s teaching and research focuses on computerised accounting systems, electronic business, business intelligence and data mining, IT governance processes, IT fraud detection, corporate governance and audit committee operations. Sherrena is currently undertaking a PhD focusing on the role of governing bodies in university IT governance processes. Rob Chown is the manager, Project Portfolio within the Division of Information and Communication Technology Services (ICT) at the University of Southern Queensland (USQ). In this role he manages the operation of the ICT project portfolio function and provides leadership and management for the effective and efficient facilitation of ICT project planning and project portfolio management across the University. Rob is a champion for the introduction and implementation of CobIT and ITIL within the University. He previously managed the IT quality management system which gained ISO 9000 accreditation in 1996, a “first” for an Australian University IT department. Vanessa Chang is currently head of School of Information Systems at Curtin Business School at Curtin University of Technology, Perth, Australia. She received her BS in management information systems from Indiana State University, Terre Haute, Indiana; and her MS and PhD from Curtin University of Technology, Perth, Australia. Her research interests are in the area of global information technology management, IT governance, strategic IS/IT planning, e-learning in SMEs, and digital business ecosystems. Her work has been published at a number of refereed journals, book chapters, and international conferences. She is actively involved as technical and organizing chairs at several international conferences. Brian Cusack is the director of the Center for Information Systems Research (CRISM) Security at AUT University. He supervises post-graduate research and research programs in Information Systems Research, Information Systems Security, and Information Systems Governance and Control. He actively participates in the negotiation of ISO / IEC standards, is a frequent speaker at international conferences, guest lecturer, and industry facilitator of IT control best practice.
About the Contributors
Andrew Dowse has served in the Royal Australian Air Force since 1981 as an electronic engineer. He has a BE (RMIT), MSc (UNSW), GradDip Legal Studies (QUT) and a PhD (UNSW). Andrew currently is the Director of Enabling Capability at Air Force Headquarters in Canberra, Australia. Yael Dubinsky is a visiting member of the human-computer interaction research group at the Department of Computer and Systems Science at La Sapienza, Rome, and has been the instructor of project-based courses in the Department of Computer Science at the Technion, Israel’s Institute of Technology, for over ten years. She is also affiliated with the Software and Services group in IBM’s Haifa Research Lab. Her research interests involve topics in software engineering and information systems. Yael has significant experience guiding agile implementation processes in industry and academia. She has presented her work (since 2002) and cofacilitated tutorials (since 2005) in Agile and XP conferences. Her book on Agile Software Engineering, coauthored with Orit Hazzan, will be published by Springer in 2008. Alea Fairchild is a senior researcher in information management in the Faculty of Economics and Business Administration at Tilburg University. Her research interests focus on value networks, interoperability and the use of technology for strategic planning. Her field of interest also includes open systems theory and the use of system theory and transaction cost economics in ICT, particularly in financial services and in SMEs. Yishai Feldman has joined IBM’s Haifa Research Lab in 2006, after many years in academia. He is interested in the creation of intelligent tools, mainly for software development. His previous research includes tools for program understanding and transformation, contract-based software development, and video editing. Several of these tools were successful commercially. He has published on various topics, including automated theorem-proving, static analysis of programs, design by contract, software engineering, and agile methodologies. At IBM he leads a group developing program analysis tools for legacy software. Erik van Geel is a principal consultant with KZA, based in Baarn, The Netherlands. Lynne Gerke is working towards her PhD at the School of Accounting and Corporate Governance within the Hobart campus of the University of Tasmania. She is currently researching in the field of public sector information technology audit methodology and building on an undergraduate degree in Commerce (majoring in accounting) and honours research in Information Systems. This is her second publication documenting her first academic research project. Ovsei Gelman-Muravchik is a senior researcher at the Center of Applied Sciences and Technology Development (CCADET) of the National Autonomous University of Mexico (UNAM). He holds a BS, MS, and PhD in physics and mathematics from the University of Tbilisi, Georgia. In the last 35 years he has contributed to the advance of the Systems Science discipline and Interdisciplinary Research through the publication of approximately 250 research papers in books, national and international journals and conference proceedings, as well as by the participation as an advisor in the Engineering Graduate Program at UNAM and by the consulting for governmental and private organizations. Matthias Häsel holds a degree in computer science and a Master’s degree in multimedia management. After his graduation at the University of Applied Sciences, Osnabrück, Germany in 2004, he started his postgraduate studies at the University of Kiel, having a main focus on e-business and being awarded
About the Contributors
the title “Student of the Year” with his graduation in 2005. Since then, he has been a research associate at the chair of e-business and e-entrepreneurship at the University of Duisburg-Essen, Germany. Winnie Hua is a principal consultant in CTS Inc. She has more than 15-year project and consulting experience on a broad range of leading-edge technologies. She holds a MS in computer science. As a solution architect/lead, she has led lifecycle design and development of large-scale eCommerce systems on diverse platforms using a variety of cutting-edge technologies and unified/agile methodologies. She has initiated/participated in advanced research on various emerging web technologies. She is a member of numerous professional associations, a regular speaker in conferences/seminars, and also a cofounder of Charlotte Architecture and Technology Symposium (CATS). Jon Iden has a PhD (1995) and an MS (1990) in information science, both from the University of Bergen, Norway. He is currently the associate professor in Information Systems at the Department of Strategy and Management at the Norwegian School of Economics and Business Administration (NHH), Norway. His main areas of interest are currently Business Process Management, Process Modelling and IT Service Management. Jon Iden has wide industry experience. Brian Kissell is the chief technology officer of the University of Southern Queensland and responsible for providing leadership in developing and maintaining standardised information and communication technology architecture and infrastructure solutions to support the achievement of the University’s Vision, Mission, Goals, and Business Objectives. Prior to joining the University of Southern Queensland Brian held roles including chief information officer for the Queensland Studies Authority, director of IT Services at Macquarie University and successfully ran his own telecommunications consultancy. Brian has developed organisational policy in relation to the implementation and operation of a diverse range of information systems and telecommunication networks and has significant experience in strategic planning, change management, budget formulation, business and workforce planning, implementation of quality systems, and developing and implementing governance frameworks in both government and private sectors. Tobias Kollmann received his PhD in 1997 with a thesis on the acceptance of innovative telecommunication and multimedia systems. Since 1996 his special interests include e-business, ecommerce and, in particular, the phenomenon of virtual marketplaces. He also was a founder of autoscout24, the largest used car electronic trading platform in Europe. In 2001, he followed a call to the University of Kiel, Germany, where he held a professorship for e-business. Since 2005, he has been holding the chair of e-business and e-entrepreneurship at the University of Duisburg-Essen, Germany. Changjin Lee is a PhD student at the Graduate School of Information, Yonsei University, Seoul, Korea. He earned his BS/MS in computer science from Chonnam National University, Korea. He works for Korea Exchange as a senior manager of Stock Trading System Team, Stock Market Division. His research interests include IT governance, IT outsourcing, information privacy and security. Ja Young Lee received her BS from Sungkyunkwan University and MS from the Graduate School of Information, Yonsei University, Seoul, Korea. She works for SK C&C Co., Ltd. as a system engineer. Her research interests include IT governance, IT outsourcing, IT ROI.
About the Contributors
Junghoon Lee is an assistant professor at the Graduate School of Information, Yonsei University, Seoul, Korea. He received his BE/MS in electronic engineering/information systems engineering and MS in information systems from University of Manchester and London School of Economics respectively. He obtained his PhD from Manufacturing Engineering and Management from Institute for Manufacturing, University of Cambridge, U.K. His current research interests include IT governance, IT performance measurements, IT outsourcing, information systems control and audit, He has published papers in International Journal of Production Research, Information Systems Review, and Journal of the Korea Society of IT Services. Jungwoo Lee is currently an associate professor of Information Systems in Graduate School of Information at Yonsei University in Korea. He received his PhD in computer information systems from Georgia State University in 1998. His research interest is focused around systems analysis and design but spans over related issues such as IS/IT competence, e-governance, e-business and e-government. He has published articles in Information & Management, Information Systems Journal, Government Information Quarterly, Journal of Computer Information Systems, and numerous conference proceedings. He is serving as the associate dean and the faculty editor for Yonsei Chunchu. Edward Lewis is a senior lecturer at the ADFA campus of UNSW, where he teaches IT governance and systems planning to undergraduate and postgraduate students. He consults on and carries out research into tools and techniques for systems planning. Ed chairs the IT-030 committee that prepares ICT management and governance standards for Standards Australia, and convenes the Study Group for Joint Technical Committee 1 of the International Organization for Standardization (ISO). He received his BS and PhD from the University of Newcastle. Jorge Eduardo Macías-Luévano is an associate professor of Information Systems in the Autonomous University of Aguascalientes (UAA), México, since 1986. MSc. Macías holds a BS in computer systems engineering (1985) from Monterrey Tech (ITESM) and a MSc in information systems (1997) from the Autonomous University of Aguascalientes (UAA). He has worked as information systems consultant for many organizations in México from 1986, and is the coordinator of the IS/IT MS program at UAA since 2000. Dirk Malzahn is a principal consultant and quality management head of OrgaTech, a consulting company that provides process optimization and quality management services. Dirk studied mathematics and computer science at Bochum University, Germany. During 1991-2001 he worked for the electrical steel group of Thyssen Krupp in both technical and managerial positions. Dirk teaches Software Quality Management at the Dortmund University of Applied Science and the Technical Academy of Esslingen. He has published several articles and books on quality management in Germany. Neil McBride is a principal lecturer in information systems in the School of Computing at De Montfort University, Leicester, United Kingdom, where he teaches IT Service Management and the Social Context of ICT. He is researching the implementation of ITIL3, IT service education and new models for developing computer systems. He is responsible for the development of a new BS in information and communication technology which takes a service-centric view of ICT. He has most recently published in Information Technology and People and the International Journal of Information Management.
About the Contributors
Manuel Mora-Tavarez is an associate professor of Information Systems in the Autonomous University of Aguascalientes (UAA), Mexico, since 1994. Mora holds a BS in computer systems engineering (1984) and a MS in artificial intelligence (1989) from Monterrey Tech (ITESM), and an EngD in systems engineering (2003) from the National Autonomous University of Mexico (UNAM). He has published around 30 research papers in international top conferences, books and/or journals. His main research interest is the development of a common management and engineering body of knowledge for software engineering, systems engineering and information systems underpinned in the Systems Approach. David Musson spent his working life in the computer industry, with positions in design, development, support, sales and marketing of computer systems. He has a PhD from Macquarie University in Sydney, Australia and is a fellow of the British Computer Society and a Chartered Information Technology Professional. He lives in Sydney. Gil Nechushtai joined IBM as a research staff member in 2000. Through 2006 he led several research activities in the area of event processing, including complex event processing and temporal awareness. Gil specialized in developing event-driven applications, mainly for the financial services sector. Late in 2006, he joined a research activity in the area of application portfolio management, and played a technical role in driving the tools strategy and the methodology for Portfolio Management. Recently, he was appointed as the manager of the Governance and Portfolio Management group in IBM’s Haifa Research Lab. Rory O’Connor is a senior lecturer in Software Engineering at Dublin City University and a senior researcher with Lero, The Irish Software Engineering Research Centre. He has previously held research positions at both the National Centre for Software Engineering and the Centre for Teaching Computing, and has also worked as a software engineer and consultant for several European technology organizations. His research interests are centered on the processes whereby software intensive systems are designed, implemented, and managed. Breanna O’Donohue completed her final honours year project based upon the impact of ICT Governance. Since graduating Breanna has worked for a large Australian bank dealing with issues relating to Corporate and ICT Governance. Claus-Peter Praeg is project manager and member of academic staff at the Institute of Human Factors and Technology Management (IAT) at the University of Stuttgart and at the Fraunhofer Institute of Industrial Engineering (IAO) since August 2000. He is responsible for research and consulting projects in the business fields of IT-service performance management, business performance management and IT-industrialisation. Praeg is author and coauthor of several market studies and refereed articles in the areas of IT-service management and business performance management. Graeme Pye is a lecturer of Information Systems at Deakin University. Graeme is currently undertaking a PhD in the area of Information Security. His PhD is concerned with modelling critical infrastructure using Petri Nets. Murali Ramakrishnan is an experienced IT consultant based at Adelaide, Australia. Murali specializes in project management and process improvement methodologies. In his career, Murali has successfully led projects in electronic design automation, telecommunication, financial services,
About the Contributors
manufacturing, government and utilities sectors. Murali is a project management professional (PMP) and a Six Sigma Black Belt. He has a MS in software systems, and an MBA from the University of South Australia. He is an executive committee member of IT Service Management Forum (ITSMF), South Australian Chapter and the Coordinator of Special Interest Group in IT Service Management, in association with the Australian Computer Society (ACS). Murali is an amateur flute player and gives performances in Indian classical music. Pieter M. Ribbers is professor of Information Management at Tilburg University, School of Economics and Business Administration, The Netherlands, where he chairs the TIAS Postgraduate School of Information Management and the Department of Information Management. His interests span management of information technology (in particular questions related to alignment and information economics), inter-organizational systems (in particular electronic commerce), and the strategic and organizational consequences of the use of Information Technology. Gail Ridley works as an academic in Hobart, Australia, at the School of Accounting & Corporate Governance, within the Faculty of Business at the University of Tasmania. Most of Gail’s publications have examined research methods, information technology (IT) governance and IT control. She was an early academic to see the potential of the Control Objectives for Information and related Technology (COBIT) framework for helping organisations to use IT to achieve their business goals. Having been “COBITised” some years ago, much of Gail’s more recent research interests have had a link to COBIT. The IT control and COBIT journey has been a fascinating one, providing her with research settings that have ranged from IT audit in government audit offices to counter-terrorism in the Department of Defence. G. Philip Rogers is one of a very select number of people in the world who hold the Certified business analysis professional (CBAP), project management professional (PMP), and Six Sigma Green Belt credentials. Currently a senior systems analyst/project manager for a leading financial services company, he has over twenty years of experience in people, program, and project management, business analysis, systems analysis, and technical communications. Past employers include Cisco Systems, Intel Corporation, and the U.S. Air Force. Readers are encouraged to contact him at g.philip.rogers@gmail. com with any questions or comments. Anne Rouse is associate professor in Business and IT Strategy at the Deakin Business School in Melbourne. The School is part of Deakin University, one of Australia’s largest universities. Rouse’s doctoral research involved an industry sponsored Australian Research Council grant to study IT outsourcing risks and benefits, at a time when the strategy was causing substantial controversy. Her dissertation was awarded the 2003 ACPHIS medal for the best Australasian information systems PhD thesis. Rouse has over fifteen years’ experience in industry working as a management consultant and project manager. She is also a licensed organizational psychologist. Rouse has published widely in Australia and Europe on outsourcing strategy and is a co-author of the Australian Government’s Guide to ICT Sourcing Practice (with Boston Consulting Group and Consulting Insights). Tony Shan is a renowned expert working in the computing field for 20+ years with extensive experience on architecture engineering, technology strategies, and system designs in a number of multimillion dollar IT projects in a broad range of industries. Having been involved in Web technologies since the earliest Html, Java and .Net versions, he has, as an enterprise/solutions/chief architect, directed the lifecycle
About the Contributors
design and development of large-scale award-winning distributed systems on diverse platforms using a variety of cutting-edge technologies and unified/agile methodologies. He has initiated advanced research on emerging computing technologies, resulting in an invention patent and many unified methodologies and platform models as well as dozens of publications. Martin Smits is an associate professor of Information Systems and Management at the School of Economics and Business Administration of Tilburg University. He has published more than 100 articles in journals and conference proceedings such as the Journal of Strategic Information Systems, the International Journal of Electronic Markets, the journal Group Decision and Negotiation, the Journal of the Operational Research Society, and the European Conference of Information Systems. Geert Snijder is a senior quality consultant with KZA, based in Baarn, The Netherlands. Dieter Spath is director of the Fraunhofer Institute of Industrial Engineering (IAO) and professor at the Institute for Human Factors and Technology Management (IAT) at the University of Stuttgart. Before he was managing director for KASTO-enterprises and professor at the Institute for Machine Tools and Production Science and dean of the faculty of Mechanical Engineering at the University of Karlsruhe (TH). Dieter Spath is board member at acatech, the Council for Technical Sciences of the Union of German Academies of Sciences and Humanities, fellow at the International Institution for Production Engineering Research (CIRP), secretary general of the International Foundation of Production Research (IFPR) and member of the European Academy for Industrial Management (EAIM). Jenny Stewart is a professor in the Griffith Business School, Griffith University. She has held previous positions at Queensland University of Technology, the University of Queensland, Nanyang Technological University (Singapore), Lincoln University (New Zealand) and the University of Adelaide. Jenny’s main research interests are in corporate governance and auditing. She has published extensively in international refereed journals and is editor-in-chief of the International Journal of Auditing. Wui-Gee Tan’s IT career spans over 30 years. He spent the first half with multinational corporations in various IT roles and the second, in the academia, involved in teaching, consulting and researching IT. He started his career as a systems analyst and later as a project manager and IT auditor before moving to a systems development management role. Prior to joining USQ in 2004 Wui-Gee was a program director at the National University of Singapore. Wui-Gee received his doctorate from the Queensland University of Technology and he is a certified member of the Project Management Institute. He has foundation certificates in ITIL, ISO/IEC 20000 and CobiT. Michael Thompson has been employed at the University of Southern Queensland (USQ) since 1977 and has worked in various computing roles dating back to 1986. He currently holds the position of principal manager—performance measurement and investment measurement within the Division of ICT Services. Michael’s extensive experience covers microcomputing support, help desk and service desk, training, microcomputing hardware and software vendor relationships and agreements, IT quality assurance and control processes, and project management. During this time, he has had the opportunity to play an active role in the origins and development of microcomputing at USQ, and at the same time he has also played an active role in fostering and developing young people into professional IT staff. Michael is a USQ graduate with an MBA in information systems and BBus majoring in computing and operations management.
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About the Contributors
Chee Ing Tiong is an IT consultant in Melbourne. He specialises in System Analysis and Design especially in redesigning business processes. He recently completed an MIT degree at USQ focussing on investigating factors that influence healthcare professional’s decision in adopting wireless technology in healthcare environment. His interests are business process reengineering, system analysis and design, network design, IT service management, and e-commerce applications. Mark Toleman is professor and head of School of Information Systems at the University of Southern Queensland. His research interests are wide and include IT service management, IT governance, systems development methodologies, research-practitioner nexus, novice developers, and information systems education. He has published over 100 articles in books, refereed journals, and refereed conference proceedings. Matthew Warren is a professor in the School of Information System, Deakin University, Australia. He has a PhD in information security management from Plymouth University, UK and worked on several large European Union research projects concerning security. Professor Warren has gained international recognition for his scholarly work in the areas of information security, risk analysis, eBusiness, information warfare and critical infrastructure protection. Avi Yaeli joined IBM’s Haifa Research Lab in 1998 as a Research Staff Member. His current research focus is on models, processes, and tools for governance in IT and software development organizations. He currently leads a research project in the area of governance tooling and infrastructure. Prior to that, he served a technical strategy role in IBM’s research center in New York. Previously, Avi held a senior technical lead responsibility for the Software Asset Management group in the Haifa Research Lab and was involved in leading several research activities in the area of program analysis including applications for change impact analysis, application migration, and code search. Emmanuel Zarpas joined IBM in 2000 as a Research Staff Member after three years as a program manager in Thales Group. Through 2006 he led several research activities in the area of formal verification, including verification of a game processor security unit, bounded model checking and the satisfiability problem, and verification of business continuity solutions and policies. In 2007 he joined the Application Portfolio Management team and has been working on IT Governance and on valuation, forecasting, and optimization of IT portfolios.
