A Guide to Professional Development

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-628672...
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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

A Guide to Professional Development

Training Calendar 2012

FMM Institute Centre for Professional Development

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Contents Vision FMM Institute – Profile FMM Institute – Network Training Schemes Programme Categories: Corporate Training Programmes 1.

Page 7 8 9 10 12 – 85

Senior Management 1.1 Accelerate Business Growth with LIEF System 1.2 Apply Practical Risk Management Process to Enhance Organisation Performance (Enterprise Risk Management) 1.3 Charting Company Direction: Corporate Planning and Strategic Management 1.4 Enhancing Extra Business Potential Through Innovation 1.5 Exponential Growth with 3EBP Model 1.6 Facilities Management: The Way Forward 1.7 High Impact Leadership for Senior Management 1.8 Performance Measurement: Key Performance Indicators (KPIs) 1.9 Strategic Branding: Targeting Growth and Profitability 1.10 Talent Management and Succession Planning

13 – 18 13 13

2.

Management and Performance Development 2.1 10 Key Tools for Middle Management Executives 2.2 Coaching and Mentoring Skills 2.3 Developing the Leader Within You 2.4 Effective Communication, Stress and Conflict Management Skills 2.5 Effective Negotiation Skills Using NLP 2.6 Effective Time Management 2.7 Emotional Intelligence at Work 2.8 Enhancing Your Creative Thinking and Problem Solving Skills 2.9 Essential Skills for Managers 2.10 Managing People Successfully Using NLP 2.11 Presentation and Communication Skills

19 – 25 19 19 20 20 21 21 22 23 23 24 24

3.

Sales and Marketing 3.1 Effective Customer Service and Complaints Management 3.2 Enhance Your Selling Skills in the International Market 3.3 Leading Your Sales Team for Success 3.4 Negotiation to Win Sales 3.5 Selling in Tough Times 3.6 The Dynamics of Distributor Management

26 – 29 26 26 27 27 28 28

4.

Financial Management 4.1 Collecting Difficult Accounts 4.2 Finance for Non-Financial Managers and Executives 4.3 How to Prepare and Maintain Full Set of Accounts 4.4 Improve Your Business Performance Through Budgeting and Budgeting Control

30 – 32 30 30 31 32

5.

Human Resource and Industrial Relations 5.1 Competency-Based Behavioural Interviewing Skills 5.2 Effective Disciplinary Management – Grievance Handling, Misconduct and Domestic Inquiry 5.3 The Legal and Practical Aspects of Drafting Employment Contracts, HR Letters and Documents 5.4 Training Needs Analysis (TNA) and Evaluating Training Effectiveness

33 – 35 33 33

Export Management 6.1 Bills of Lading 6.2 Customs Procedures and Documentations

36 – 38 36 36 2

6.

14 14 15 15 16 17 17 18

34 34

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

6.3 6.4 6.5

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INCOTERMS, Import and Export Fundamental Principles Letters of Credit (LC) Understanding International Trade Finance Facilities

37 37 38

7.

Operations and Logistics 7.1 Effective Purchasing Management 7.2 Effective Negotiation Skills for Purchasers 7.3 Inventory and Stores Management 7.4 Logistics Management in Manufacturing 7.5 Manufacturing Strategies: Cost Reduction Without People Reduction 7.6 Materials Planning and Control 7.7 Measuring Production Operations Performance 7.8 Operasi Stor dan Gudang 7.9 Pengiraan dan Penilaian Stok 7.10 Perancangan dan Pengawalan Inventori 7.11 Production Planning and Control 7.12 Shipping Insurance and Claims Management 7.13 Supply Chain Management 7.14 Warehouse Management in the 21st Century

39 – 47 39 39 40 40 41 41 42 43 43 44 44 45 45 46

8.

Quality Systems and Productivity Improvement 8.1 Bengkel Kualiti: 7 Alat QC dan Pelaksanaan QCC 8.2 Bengkel Produktiviti: Pelaksanaan 5S 8.3 Failure Mode and Effect Analysis (FMEA) 8.4 Lean Manufacturing for Optimum Efficiency 8.5 Process Control: Measurement and Calibration 8.6 Quality Workshop: 7 QC Tools and QCC Implementation 8.7 Quality Workshop: Statistical Process Control (SPC) 8.8 Teknik Kawalan Kualiti Untuk QC 8.9 Teknik-Teknik Peningkatan Produktiviti 8.10 Value Stream Mapping

48 – 53 48 48 49 49 50 51 51 52 52 53

9.

Engineering and Maintenance 9.1 Effective Lubrication Maintenance Techniques 9.2 Frequency Converter Maintenance and Troubleshooting 9.3 Maximum Equipment Efficiency Through Proactive Maintenance 9.4 Penyelenggaraan Asas Untuk Juruteknik 9.5 Penyelenggaraan Berjadual Terancang dan Ramalan 9.6 Practical Approach to Rotating Equipment Operation, Maintenance and Inspection 9.7 Practical Approach to Steam Turbine Operation, Maintenance and Inspection 9.8 Root Cause Failure Analysis for Maintenance 9.9 Technical Troubleshooting and Decision Making for Maintenance 9.10 Troubleshoot Industrial Automation Installations

54 – 59 54 54 55 55 56 57

Technical 10.1 Basic Electricity and Troubleshooting 10.2 Solving Plumbing, Soil, Waste and Ventilation Systems-Related Problems Effectively 10.3 The Operation and Maintenance of High and Low Voltage Main Switchboard and Switchgear 10.4 Flux Cored Arc Welding (FCAW) – 1G / 3G / 6G 10.5 Gas Metal Arc Welding (GMAW) – 1G / 3G / 6G 10.6 Gas Shielded Tungsten Arc Welding (GTAW) – 1G / 3G / 6G 10.7 Shielded Metal Arc Welding (SMAW) – 1G / 3G / 6G 10.8 Welding Technology for Plant Maintenance

60 – 64 60 60

Information and Communication Technology 11.1 Adobe Suite 11.2 Analysing Financial Data with Microsoft Excel 11.3 AUTOCAD 2011 (Basic/Intermediate/Advanced)

65 – 70 65 66 66 3

10.

11.

57 58 58 59

61 61 62 63 63 64

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

11.4 11.5 11.6 11.7 11.8

Data Management with PivotTable Microsoft Excel Functions and Formulas Microsoft Excel Macro/VBA (Advanced) Microsoft Project (Basic/Intermediate) Microsoft Office Suite 2007

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67 67 68 68 69

12.

Industrial Safety and Environmental Management 12.1 Accident Prevention at Workplace 12.2 Chemical Hazard Risk Assessment (CHRA) 12.3 Fire Safety and Fire Protection Systems in Manufacturing 12.4 HACCP and Food Safety 12.5 How to Develop an Effective Safety and Health Committee 12.6 Mengendali Bahan Kimia Dengan Selamat 12.7 Occupational First Aid Skills and CPR 12.8 Occupational Safety and Health Leadership – A Paradigm 12.9 Safe Forklift Driving Skills

71 – 76 71 71 72 72 73 74 74 75 75

13.

Supervisory and Motivational Skills 13.1 Bimbingan dan Kawalan Prestasi Kerja Untuk Ketua Operator 13.2 Effective Supervisory Management Skills 13.3 Enhance Your Professional Image Through Positive Attitude 13.4 Kemahiran Menjalankan 'On-Job Training' Yang Berkesan 13.5 Kemahiran Penyeliaan Yang Berkesan 13.6 Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator 13.7 Sikap Kerja Positif 13.8 The Dynamics of Personal Power and Presence

77 – 81 77 77 78 78 79 79 80 81

14.

Communication and Clerical Development 14.1 Effective Communication Skills at the Workplace 14.2 Enhance Your Administrative Skills 14.3 FMM English Language Proficiency Course (Level I, II and III) 14.4 Grammar Essentials for Effective Business Writing 14.5 Managing Office Records and Files Effectively 14.6 Program Pembangunan Perkeranian

82 – 85 82 82 83 84 85 85

SMEs Skills Upgrading Programmes 1. 7 Alat QC dan Pelaksanaan QCC

86 – 92 87

2. 3.

Accident Prevention at Workplace Basic Electricity and Troubleshooting

87 87

4. 5. 6. 7.

Collecting Difficult Accounts Effective Communication Skills at the Workplace Effective Customer Service and Complaints Management Effective Disciplinary Management – Grievance Handling, Misconduct and Domestic Inquiry Effective Purchasing Management Effective Time Management Enhancing Your Creative Thinking and Problem Solving Skills How to Develop an Effective Safety and Health Committee How to Prepare and Maintain Full Set of Accounts Inventory and Stores Management Kemahiran Penyeliaan Yang Berkesan Materials Planning and Control Mengendali Bahan Kimia Dengan Selamat Occupational First Aid Skills and CPR Operasi Stor dan Gudang Penyelenggaraan Asas Untuk Juruteknik Presentation and Communication Skills Production Planning and Control

87 87 88 88

8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21.

88 88 88 88 88 88 89 89 89 89 89 89 89 89 4

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46.

Program Pembangunan Perkeranian Selling in Tough Times Sikap Kerja Positif Teknik Kawalan Kualiti Untuk QC Teknik-Teknik Peningkatan Produktiviti Understanding ISO 9001:2008 Quality Management System Requirements 5S Implementation Basic Programmable Logic Controller (PLC) Clerical Development Programme Equipment Efficiency Through Maintenance Management Essential Management Skills Executive Development Programme ISO 9001:2008 Quality Management System Internal Audit Managing Conventional Records and Files Effectively Motivating Employees for Higher Productivity (Mandarin) Practical Aspects of Human Resource Management Safety and Health at Workplace Seven Leadership Skills of Highly Effective Supervisors (Mandarin) Essential English Made Easy for Supervisors and Workers Effective Logistics Management INCOTERMS and Its Interpretation in International Trade and Shipping Documentation Safe Forklift Driving Skills Strategic Procurement, Negotiation Skills and Cost Reduction Techniques Understanding Employment Act 1955 Certificate in Boilerman

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90 90 90 90 90 90 90 90 90 91 91 91 91 91 91 91 91 91 91 92 92 92 92 92 92

Customised In-House Programmes

93 – 95

Certificate Programmes

96 – 107

1.

Certificate in Boilerman (Engine Drive Steam Boiler) (BM)

97

2.

FMM Certificate in Steam Engineer

97

3.

FMM Certificate in Electrical Chargeman A4 (BM)

98

4.

Kursus Persediaan Teori Untuk Chargeman BO

99

5.

FMM Certified Manager of Quality/Organisational Excellence (CMQOE)

99

6.

FMM Certified Quality Engineer

100

7.

FMM Certified Quality Technician

101

8.

ISO 9001:2008 Lead Assessor/Auditor

101

9.

FMM Certificate in Energy Management

102

10.

FMM Certificate in Safety and Health Officer

102

11.

FMM-MNSC Certificate in Shipping

103

12.

FMM Executive Certificate in Human Resource Management

104

13.

FMM Executive Certificate in Industrial Relations Management

104

14.

FMM Executive Certificate in Production and Operations Management

105 5

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

15.

FMM Executive Certificate in Lean Manufacturing

105

16.

FMM Certificate in Security Management

106

17.

FMM Sijil Pengurusan Stor dan Gudang

106

18.

Six Sigma Black Belt Development Programme

107

Diploma Programmes

108 – 113

1.

Diploma in Manufacturing Management

110

2.

Diploma in Logistics Management

111

3.

Diploma in Human Resource and Industrial Relations

112

4.

Diploma in Business Management

113

Executive Diploma Programmes

114 – 117

1.

Executive Diploma in Human Resource and Industrial Relations

115

2.

Executive Diploma in Logistics and Supply Chain Management

115

3.

Executive Diploma in Safety and Health Management

116

FMM Institute – Location Map Registration Details and Registration Form Appreciation

118 119 120

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Vision

FMM’s Vision Making Malaysian industries globally competitive

FMM Institute’s Vision To be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in industry practices and technology in tandem with the nation’s surge towards developed nation status

FMM Institute’s Mission To establish the FMM Institute as the centre of excellence to expand and diversify training and educational programmes and to offer qualifications from certificate / diploma to degree and masters level

Our Quality Policy Total commitment to service excellence and quality

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

FMM Institute – Profile FMM Institute was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) on January 12, 1999. This effort was specifically to expand and focus on its training functions, in line with one of the primary objectives of FMM to develop the potentials and enhance the skills of personnel at every level in the industry. FMM Institute offers a wide range of functional corporate training programmes to cater to the diverse needs of the manufacturing and services sectors. The Institute on average conducts 1,000 programmes and trains 17,000 participants in various categories of programmes nation-wide annually. FMM Institute believes in lifelong learning and in this respect, has developed a range of Certificate and Diploma programmes to provide the opportunity for working personnel to gain the necessary qualifications to upgrade themselves both professionally and for self-development. FMM Institute’s programmes can also be specially customised to meet the training needs of specific industries and be conducted on in-house basis. Programme outlines and objectives are discussed with the companies and facilitators will be selected to develop the programmes accordingly. All in-house programmes are packaged to be cost effective for companies with no compromise on the quality of the programmes and the desired results. FMM Institute, Head Office obtained its Institution of Private Higher Education (IPTS) status from the Ministry of Higher Education on July 19, 2001 and currently offers four Diplomas: Manufacturing Management, Logistics Management, Human Resource and Industrial Relations and Business Management. Articulation agreements are continuously arranged between the Institute and selected local and foreign Universities for progression into degree level programmes. The Head Office is housed in Wisma FMM located at Bandar Sri Damansara, Kuala Lumpur. It has a large seminar hall that accommodates 150 participants, 10 modern training rooms with a total seating capacity of 250 participants and one IT laboratory. FMM Institute has a total of eight Branches and two Representative Offices nation-wide.

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

FMM Institute – Network Kuala Lumpur Head Office Wisma FMM, No. 3, Persiaran Dagang, PJU 9 Bandar Sri Damansara, 52200 Kuala Lumpur Tel: 03-62867200 Fax: 03-62776712/62761316 E-mail: [email protected] Website: www.fmm.edu.my Programmes Public Customised In-House Diploma & Executive Diploma Certificate & Executive Certificate

Contact Persons Li Choo/Buan Jeng/Nazihah Li Choo/Buan Jeng/Nazihah Kavitha/Zuraidah Hasnah/Anitha

E-mail Address [email protected] [email protected] [email protected] [email protected]

Selangor Branch No 34, Jalan Pekedai U1/36 Hicom Glenmarie Industrial Park 40150 Shah Alam, Selangor Darul Ehsan Tel: 03-55692950/4471/4171 Fax: 03-55694346/2576 E-mail: [email protected] Contact Person: Cik Haslinda Harun

Negeri Sembilan Branch No 5 & 6 (1st Floor), Jalan S2/D38, City Centre 70300 Seremban 2 Negeri Sembilan Darul Khusus Tel: 06-6031616/26/27 Fax: 06-6031628 E-mail: [email protected] Contact Person: Pn Akmalina Kamarulzaman

Malacca Branch D3-4, Plaza Jayamuda Jalan Pelanduk Putih (Off Jalan Ong Kim Wee) 75300 Melaka Tel: 06-2831639/2812827 Fax: 06-2838090 E-mail: [email protected] Contact Person: Ms Low Lai Ching

Johor Branch No 1 & 3, Jalan Kencana Mas 1/1 Tebrau Business Park Kawasan Perindustrian Tebrau III 81100 Johor Bahru, Johor Darul Takzim Tel: 07-3577613 Fax: 07-3577617/7618 E-mail: [email protected] Contact Person: Ms Jessica Chu

Eastern Branch (Pahang, Kelantan & Terengganu) B-8014, 2nd Floor, Sri Kuantan Square Jalan Telok Sisek, 25000 Kuantan Pahang Darul Makmur Tel: 09-5156858/6857 Fax: 09-5156855 E-mail: [email protected] Contact Person: Ms Koh Yen Swee

Perak Branch No 1, Lorong Raja Di Hilir (Off Jalan Raja Di Hilir) 30350 Ipoh Perak Darul Ridzuan Tel: 05-5488660/550/770 Fax: 05-5488221/331 E-mail: [email protected] Contact Person: Mr Mahinder Singh

Penang Branch 2767 Mukim 1, Lebuh Tenggiri 2 Bandar Seberang Jaya, 13700 Prai Penang Tel: 04-3992057/4901/7805 Fax: 04-3994863 E-mail: [email protected] Contact Person: Ms Lee Saw See

Kedah/Perlis Branch Unit No 3, 2nd Floor, No. 55, Bangunan EMUM 55 Jalan Gangsa, Kawasan Perindustrian Mergong 2 Seberang Jalan Putra, 05150 Alor Setar, Kedah Tel: 04-7343110/011 Fax: 04-7344057 E-mail: [email protected] Contact Person: Pn Meeza Hassan

Sabah Representative Office 143, 1st Floor, Block Q, Lorong Plaza Permai 1 Alamesra Plaza Permai Sulaman Coastal Highway 88400 Kota Kinabalu, Sabah Tel: 088-447580 Fax: 088-447570 E-mail: [email protected] Contact Person: Ms Florisa Sangau

Sarawak Representative Office Level 5 (South), Wisma STA 26, Jalan Datuk Abang Abdul Rahim 93450 Kuching Sarawak Tel: 082-332784/2787 Fax: 082-332785 E-mail: [email protected] Contact Person: Ms Beatrice ak Olivia Kada

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Training Schemes Human Resource Development Fund (HRDF) Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows: •

SBL Scheme Employers can claim for reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing Form PSMB/PGL/1/09. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers.



PROLUS Scheme Employers can claim for reimbursement without the need to apply for prior approval. It is only for training programmes with Approved Training Programme (ATP) status.



PERLA Scheme FMM Institute will claim the entire amount directly from the employer’s account with HRDF. No prior approval is needed under this scheme. However, employers are required to reserve levy through the online system for payment of course fee to FMM Institute. Employer must submit Form PSMB/PER/T2/06 to FMM Institute before the commencement of programme. It is only applicable for training programmes with Approved Training Programme (ATP) status.



SBL-KHAS Scheme Similar to the PERLA scheme but approval from PSMB is required prior to commencement of programme by completing Form PSMB/PGL/1/09. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement of programme.



SMETAP Scheme The Small and Medium Enterprise (SME) Training Partners scheme is to equip SME employees with specialised skills. The course fees will be directly debited from employer’s levy balances. Interested employers are required to complete the SMETAP Programme Registraion Form PSMB/STP/1/07 and submit it to the SMETAP Unit of PSMB at least two weeks prior the commencement of the programme. Approvals will be given to employers with duly completed form and without any arrears of levy.



1Malaysia Training Programme The 1Malaysia Training Programme was implemented on April 1, 2011 to increase the number of skilled workers in line with the country’s aspiration to become a high-income nation based on knowledge and innovation. No prior approval is needed under this scheme. However, employers are required to reserve levy through the online system for payment of course fee to FMM Institute. Employer must submit Form PSMB/1M/T1/11 to FMM Institute before the commencement of programme. Effective August 1, 2011, training classified as upskilling and reskilling programmes under the SBL, SBL-KHAS, PROLUS, PERLA, PLT and SLB schemes are eligible for 20% incentive under the 1Malaysia Training Programme. Eligibility is subject to the balance of the incentive fund. 10

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

SME Corporation Malaysia (SME Corp) Under this scheme, a total of 46 SMEs Skills Upgrading Programmes were approved by SME Corporation Malaysia to be conducted for SMEs so as to enjoy the 50% SMEs Skills Upgrading Grant. Eligibility to SMEs Skills Upgrading Programmes • • •

Manufacturing sector (including agricultural-based industries) and manufacturing-related services - annual sales value is not more than RM25 million or with less than 150 fulltime employees. Services sector (including ICT) - annual sales value is not more than RM5 million or with less than 50 full-time employees. SMEs must be registered under the Companies Act 1965 (Private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%).

SMEs who contribute to the HRDF can also apply for training grants under the various schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be conducted on in-house basis.

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Corporate Training Programmes

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

1.

SENIOR MANAGEMENT

1.1

Accelerate Business Growth with LIEF System

Training Calendar 2012

The workshop introduces a highly effective and structure system that initiates the life cycle of consumers from Leads to Customers to Clients and to Fans. This systematic approach towards building long term business franchise should be the system for organisations that set their business objectives to long term sustainable growth. With continuous growing customers/clients/fans base under the LIEF System, businesses will enjoy long term growth and sustainability. Objectives • Re-strategise marketing model to achieve long term business growth • Analyse and evaluate current marketing model for greater success and growth • Develop marketing strategies to increase pull effect for more leads • Apply marketing and sales execution plan to convert prospects to customers • Apply customer engagement strategy to convert customers to clients (multiple purchase) • Identify strategies to develop loyal followers and fans for the business • implement necessary marketing strategic intervention at various stages of customer life cycles Contents • Marketing Basics • Introduction to LIEF System • Leads Stage • Interaction Stage • Engagement Stage • Fortification Stage • Your Complete LIEF System Who Should Attend Business Owners, CEOs, Marketing Directors, Sales Directors, Product Managers, Marketing Managers, Sales Managers, Trade Marketing Managers and Business Development Managers. Dates: Apr 2-3, Sep 5-6 Duration: 2 days

1.2

Scheme: SBL CPD Hours: 14 In-House Training Available

Apply Practical Risk Management Process to Enhance Organisation Performance (Enterprise Risk Management)

“Enterprise Success is Managing Enterprise Risks”. How many corporations truly believe in this quote? If the 80:20 rule is to be applied in this situation, it can be concluded that only 20% would have put in place in their Corporate Risk Management Framework, Risk Management Process and Business Continuity Plan. The remaining 80% among them are Public Listed Companies in the Kuala Lumpur Stock Exchange. This workshop will remove the myth that it is a difficult task rather it is a simple step-by-step guide in implementing the Framework, Process and Business Continuity Plan provided it has the support of the Board of Directors and Senior Management Team. Objectives • Establish the Corporate Risk Management Framework in compliance with good Corporate Governance and all employees are to adhere to it at all times hence create a risk awareness culture within • Establish the corporation top five risks which would have severe consequences to the corporation either quantitatively or qualitatively • Prioritise the limited resources of the corporation to address very high risks to an acceptable level • Understand that Business Continuity Planning is a sub-set of Enterprise Risk Management which must be identified in order to minimise the level of disruption

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Contents • Introduction to ISO 31000 Risk Management Standard • Context of Risk Management • Risk Register Format • Listing the Qualitative and Quantitative of Consequence Table • Establish the Risk Level of Risk Identified • Establish Risk Tolerance Level • Review of Residual Risk Level Who Should Attend CEOs, General Managers, Senior Managers, Managers and Heads of Department. Dates: Jun 25-26, Dec 12-13 Duration: 2 days Scheme: SBL CPD Hours: 14 In-House Training Available 1.3

Charting Company Direction: Corporate Planning and Strategic Management

In the 21st century, organisations are challenged in the ways they do business. They need to innovate, adapt, shift and transform themselves. For the organisation to succeed today, top management needs to exhibit dynamic leadership, make strategic decisions and act on opportunities. Corporate planning and visioning are major keys that help the organisation clarify values, focus on the mission and stretch its objectives. Objectives • Understand the process of corporate planning and visioning • Plan the long-term direction of the company • Clarify organisational values • Design an excellent roadmap for the organisation • Focus on the future • Implement the business strategy Contents • The Process of Corporate Planning and Visioning • Developing Visionary Leadership • Clarifying Organisational Values • Scanning the Current Environment • Defining the Mission Statement • Creating the Vision • Implementing the Business Strategy Who Should Attend CEOs, General Managers and Senior Managers. Dates: Feb 22-23, Jul 11-12 Duration: 2 days Scheme: SBL CPD Hours: 14 In-House Training Available 1.4

Enhancing Extra Business Potential Through Innovation

Responding to challenges and problems with time-tested answers is an inevitable reflex action, considering that we are pressed for time and we also wish to ‘play it safe’. Consequently, we often hope to solve current and future challenges with answers that had worked in the past. Situations and problems, however, change. Hence, optimising our creative actions and responses to the everchanging situations would become imperative in the 21st century. Instead of thinking with blinkers on, we should free our thinking from self-imposed shackles. We must break through barriers, open the windows of opportunity and create that extra business potential (EBP) with this transformational thinking and action, especially when we think we have exhausted all avenues.

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Objectives • Create extra business potential • Apply the Six Thinking Hats • Develop creative potential • Use creative thinking skills to innovate Contents • Introduction to Extra Business Potential • Application of Extra Business Potential • Enhancing Extra Business Potential • The Rewards of Extra Business Potential Who Should Attend CEOs, General Managers, Senior Managers, Managers and Heads of Department. Dates: Jun 13-14, Dec 6-7 Duration: 2 days

1.5

Scheme: SBL CPD Hours: 14 In-House Training Available

Exponential Growth with 3EBP Model

The 3EBP Model workshop introduces the three main building blocks to create enormous value for the product/service which the target market can relate, accept and appreciate. This highly interactive workshop is conducted in consultative format where participants will be coached and guided to refine/develop their three EBP model for their businesses. Objectives • Analyse and understand target market needs and motivations • Identify matching product offerings, benefits and values • Develop enticing Buying Proposition that stimulate buying desire • Create impactful tagline that support the enticing buying proposition • Develop effective buying persuasion communication plan addressing the target market • Mix and match the communication mediums for effective persuasion • Create strategies that develop ever-flowing buying pipelines Contents • The Business Essentials • EBP 1: Enticing Buying Proposition • EBP 2: Effective Buying Persuasion • EBP 3: Ever-Flowing Buying Pipeline • Activating Your Pipeline Who Should Attend Business Owners, CEOs, Marketing Directors, Sales Directors, Product Managers, Marketing Managers, Sales Managers, Trade Marketing Managers and Business Development Managers. Dates: May 9-10, Oct 31-Nov 1 Duration: 2 days Scheme: SBL CPD Hours: 14 In-House Training Available 1.6

Facilities Management: The Way Forward

Over the years, facilities management has gained recognition as a strategic component responsible for the success of an organisation. It is moving away from its traditional focus on building to the people and business itself. The ever increasing advancement of technology has smoothed the facilities operation for most organisations. This course will discuss on the maintenance strategies and how practitioners can play an important role in facilities management.

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Objectives • Understand the role of Facility Engineers/Managers and carry out their roles and responsibilities • Troubleshoot and carry out the various maintenance services • Implement various maintenance strategies to reduce operational costs • Develop KPIs for facility management • Address safety issues in facility management • Develop crisis management plan Contents • The Role of Facility Engineers/Managers • Operation and Maintenance of the Various Mechanical and Electrical Services • Facility General Maintenance • Effective Energy and Water Consumption Management Strategies to Reduce Operational Costs • Outsourcing Facility Management • Computerised Maintenance Management System • Safety Issues in Facility Management • Crisis Management Who Should Attend General Managers, Facility Managers/Engineers, Property/Asset Managers, Plant Enginneers and Maintenance Engineers. Dates: Feb 15-16, Jul 18-19, Nov 7-8 Duration: 2 days Scheme: SBL CPD Hours: 14 In-House Training Available 1.7

High Impact Leadership for Senior Management

As a senior manager you often have to manage people who manage other people so you have even less direct control over the sharp end of delivery. The job becomes more about motivating and inspiring people to do a good job. A senior person often has a reputation - in the good sense of the word - and commands respect. Some awareness of what it is you have done and how you do it can help you to focus on building the reputation you want and the respect you deserve. Being a senior manager means you have been recognised as someone who can fulfil your organisation's vision and values - a true leader of others. Objectives • Define what it means to be a senior manager in a company • Gain an understanding of different management styles • Develop an awareness of personal style • Explore ways of holding and implementing the company vision and values • Improve decision making abilities • Develop the talent pool • Develop communication skills - both up and down the management chain Contents • Being a Senior Manager Leader • Visionary and Exemplary Leader • Developing Your People’s Talents • Sharpen Your Skills and Knowledge Who Should Attend CEOs, General Managers, Senior Managers, Managers and Heads of Department. Dates: Apr 25-26, Oct 17-18 Duration: 2 days Scheme: SBL CPD Hours: 14 In-House Training Available

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

1.8

Training Calendar 2012

Performance Management: Key Performance Indicators (KPIs)

This programme shapes and transforms the individual by aligning the needs of the customer, the financial perspective, the internal process and their potential into key performance indicators as well as an integral force. Through the performance drivers and management indicators model, this programme creates, builds, establishes and implements drivers and measurements that will deliver exceptional performance, transform the bottom line, and energise an executive. It helps to turn strategy into performance. It uses some specific models and pragmatic alternatives to support management’s need to identify opportunities, establish goals, and measure the performance of the individual. Objectives • Gain the initial understanding as to how and what needs to be measured in their attempts to improve productivity and build a high performing organisation • Apply more pragmatic thinking • Give greater and balanced judgment in performance management Contents • Creating the Power of Performance Measurement • Beyond the Bottom Line • Establishing Performance drivers and Management Indicators • Implementing Performance Management Programmes Who Should Attend CEOs, General Managers, Senior Managers, Managers and Heads of Department. Dates: Mar 12-13, Sep 19-20 Duration: 2 days Scheme: SBL CPD Hours: 14 In-House Training Available 1.9

Strategic Branding: Targeting Growth and Profitability

In a highly competitive global market, the ability to outperform and outgain the attention of consumers determines the survival of a business. Triumph or doom of a business is not depending on ability to manufacture at the lowest cost but instead on the ability to establish a dominant brand which represents values and reliability. There is no secret that the world’s most recognised brands invest significant effort and resources behind brand building and marketing activities. Take a look at Google, Apple, Mc D, Microsoft, Coke, Starbuck, Intel, etc. Brand investment is no more a feel good exercise; it is an investment that affects the survival of a company. Objectives • Develop foundation blue print for brand building • Understand the essentials of brand building and development • Design a Brand Delivery Framework that support participants business model • Enhance product offering and positioning • Develop strategic communication plan to strengthen brand awareness • Create brand positioning strategy at point of sales • Use sales force and distribution channel to maximise branding effectiveness Contents • Branding Basics • Build Your Brand • The Brand Delivery Framework • Soul of Your Brand: Your Product • Strategic Brand Communication Plan • Brand Positioning

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Who Should Attend Business Owners, CEOs, Marketing Directors, Sales Directors, Product Managers, Marketing Managers, Sales Managers, Trade Marketing Managers and Business Development Managers. Dates: Jun 4-5, Dec 3-4 Duration: 2 days

1.10

Scheme: SBL CPD Hours: 14 In-House Training Available

Talent Management and Succession Planning

Talent management has been practised by organisations for decades but is gaining new urgency as organisations find they cannot quickly muster the talent they need to achieve their most critical goals. A succession plan begins with an assessment of leadership needs, the identification of key positions and the related competencies. Once a plan is in place, it is important to communicate opportunities, identify candidates and assess their readiness, create individual development plans and create the opportunities to support development. However, even following these apparent surefire steps, pitfalls can occur. Each organisation must create a plan that takes into consideration its needs - so there is no ‘one size fits all’ succession plan. Objectives • Understand the business benefits of talent management and succession planning • Apply the tools of talent management and succession planning • Know the roles and future of the person and organisation • Develop the core competencies of the organisation Contents • Introduction to Talent Management and Succession Planning • The Talent Management and Succession Planning Tools • Roles and Future in Talent Management and Succession Planning • Developing Core Competencies Who Should Attend CEOs, General Managers, Senior Managers, Managers and Heads of Department. Dates: May 23-24, Nov 21-22 Duration: 2 days Scheme: SBL CPD Hours: 14 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.)

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

2.

MANAGEMENT AND PERFORMANCE DEVELOPMENT

2.1

10 Key Tools for Middle Management Executives

Training Calendar 2012

The organisations of today operate in a dynamic and competitive global environment. Whilst business profitability was the critical concern in the past, business sustainability has now become the critical issue. To meet business sustainability, corporate organisations need effective and efficient corporate personnel who play a critical role in ensuring growth and development. You need to be equipped with self-management skills that will add value to your management performance and productivity. This course provides you with 10 key tools that you need in order to be effective and efficient at the workplace. Objectives • Learn to leverage on strengths and use them to get the results desired • Learn to prioritise, plan, schedule and organise workload and tasks • Communicate effectively and with results • Establish better working relationships with bosses and colleagues • Learn to handle stress, pressure and conflicts • Improve problem solving and decision making skills Contents • Develop a Pleasing Personality • Manage Yourself Better • Install an Empowering Belief System • Taming the Time Monster • Mastering People Focused Communication • Sharpen Your Creativity and Flexibility to Deliver the Results Desired • Develop Critical Thinking Skills for Effective Problem Solving Who Should Attend Assistant Managers, Executives, Supervisors and others who need to acquire managerial skills to ensure better performance. Dates: Mar 7-8, Aug 8-9 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 2.2

Coaching and Mentoring Skills

In today’s increasingly complex and competitive business environment, coaching is becoming one of the most powerful tools to drive and sustain employee performance. A well-developed coaching and mentoring process builds individual employee’s strengths, develops personal leadership and responsibility, and delivers desired business results to the organisation - simultaneously. Objectives • In-depth understanding of the principles of mentoring, coaching and management styles • Apply the coaching models in the workplace • Understand that coaching is an integral part of a manager’s effective leadership strategic management activity • Learn “what to say” and “how to say it” when coaching • Prepare, deliver and review coaching and mentoring sessions • Make the right decisions including the unpleasant ones • Enrol others during their leadership application Contents • The Katz Model of Skills • Managing Performance • Coaching at the Workplace 19

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• • • • • • •

Training Calendar 2012

Counseling Difficult Workers Mentoring Work Performance Mentoring System Nurturing and Retaining Key Talents Feedback Being a Mentor is a New Paradigm Mapping the Way

Who Should Attend Heads of Department, Managers and Assistant Managers. Dates: Apr 9-10, Oct 1-2 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 2.3

Developing the Leader Within You

This course is structured to transform and propel corporate high flyers to dig deep into themselves and be bigger than their physical bodies. It is aimed at building a powerful presence, a great personality and character – one that will persist and resist to tackle challenges head on. Objectives • Set goals that motivate, inspire and empower • Be positive during adverse times • Lead a high performing and self motivated team • Improve team effectiveness and relationships Contents • Influence • Vision • People • Integrity • Attitude • Staff Development • Creating Positive Change • Transformational Leadership Who Should Attend Managers, Executives, Team Leaders and Supervisors. Dates: Jun 6-7, Dec 5-6 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 2.4

Effective Communication, Stress and Conflict Management Skills

Learn how to engage effectively with others through listening actively, tailoring your discussion to the audience, being aware of your body language, set clear expectations and manage language barriers effectively. Whether in business or personal life everyone at some stage will have to deal with and face conflicts. Conflict can have a positive effect, but left unchecked, the dangerous results of conflict can include damaged relationships, destroyed creativity, diminished productivity, lost commitment and wasted resources. By taking a number of conflict management tools and putting them into practical situations, this course aims to turn conflict into a productive force. This course enables you to recognise the symptoms of stress and attune yourself to deal with it in a positive manner. Objectives • Learn to communicate and relate to different personal styles • Overcome barriers, filters and distortions in communication 20

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• • • •

Training Calendar 2012

Handle verbal disagreements, conflicts and difficult situations with ease Identify the key stages of conflict Master the key tactics of effective listening and overcome listening barriers Learn powerful EQ techniques to eliminate stress, anger, anxiety and frustration

Contents • Effective Communication • Develop Active and Powerful Listening Skills • Managing Emotions During Conflict • Conflict Management Techniques • Stress Reduction Techniques Who Should Attend Managers, Executives and those who want to improve their communication, conflict resolution and stress management skills. Dates: May 28-29, Nov 28-29 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 2.5

Effective Negotiation Skills Using NLP

This programme provides participants a practical negotiation framework that could be used to develop meaningful and long-lasting relationships with business partners, suppliers, distributors, buyers, customers and subordinates. In addition, the participants will also learn powerful strategies that could be used to build rapport with all prospective clients using the concepts of NLP (Neuro Linguistic Programming). Objectives • Understand the critical issues that influence the outcome of a negotiation process. • Master effective negotiation skills and maximise value in their negotiations. • Negotiate with confidence and develop greater negotiation consciousness. • Apply the proven negotiation concepts/theories in the real world. • Develop an effective negotiation strategy that is flexible and appropriate in various circumstances. • Produce a legally binding contract that incorporates all of the negotiated terms and conditions. Contents • Negotiation Skills Basics • Practical Negotiation Framework • Handling Relationship Issues in Negotiations • Maximising Outcomes of Negotiations Using NLP • Negotiation Paradigm • Tactics for Handling Difficult Negotiators • The Power of Preparation • The Art of Negotiating • Negotiation Action Plan Who Should Attend Sales, Purchasing and Marketing professionals who need to enhance their negotiation skills. Dates: Mar 14-15, Oct 31-Nov 1 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 2.6

Effective Time Management

Getting the most out of a 24-hour day is a constant challenge in our busy world; a bottomless inbox, tons of email, millions of meetings and not enough time to do and when to do it. This high-energy, 21

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

back-to-basics training programme explains the fundamentals of time management, gives proven ways to get the most out of a day, how to balance work and home, techniques for eliminating time wasters and how to conquer procrastination. Objectives • List barriers to successful time management. • Understand and demonstrate the use of to-do list and the ABC prioritisation technique. • Explain the benefits and drawback of various calendar systems. • Manage voicemail to reduce time spent checking messages. • Write SMART goals and develop strategies to achieve them. • Demonstrate how to say ‘no.’ • Take control of matters that would derail workplace productivity. • Delegate tasks and assignments. • Develop an action plan for better use of time. Contents • The Realities of Time • Jump Start Your Day: Proven Time Tools that Work • Time Stealers Be Gone: Eliminating Time Wasters for Good • Procrastination Pest: Killing that Bug for Good • Be Smart: Goal Setting for Peak Performance • Organising Your Work Area and Your Paperwork • I’m Drowning: A Lifejacket Please • Working Better with Others • Meeting Time and Its Effectiveness • Tactics for Managing Home Time Better Who Should Attend Managers, Executives and Supervisors. Dates: Jan 17-18, Jul 23-24 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 2.7

Emotional Intelligence at Work

Gone are the days when a high IQ alone can get you by satisfactorily. Success in the workplace now depends upon your special ability to combine IQ with emotional intelligence or better known as EQ. So, what is EQ? It is creating conscious choice in our thoughts, feelings and actions in relationships with ourselves and others. It is central to all kinds of success, joy and satisfaction. Certainly it is essential to personal and professional relationships. Objectives • Develop the paradigms to balance and manage logic and emotions daily. • Identify practical alternatives in dealing with emotions. • Focus energy into the right areas to produce optimum results in personal and professional life. • Create paradigms to be optimistic and responsible for self success. • Learn the five criteria of EQ maturity. • See things in a new perspective. • Develop trustworthiness, responsibility, proactivity and ownership. Contents • Emotional Intelligence (EQ) • Enhancing EQ in Human Relations • Building Trust in the Workplace • Self-Awareness and Growth • EQ in Leadership • EQ in Building Teams • Success Agreement System 22

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Who Should Attend Managers, Executives and Supervisors. Dates: Feb 29-Mar 1, Aug 15-16 Duration: 2 days Scheme: SBL/SBL-KHAS Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 2.8

CPD Hours: 14

Enhancing Your Creative Thinking and Problem Solving Skills

Executive and managerial creativity has been an important key in turning things around in organisations. Problem-solving activity pervades all aspects and levels of organisational life. Because problems are unavoidable, most executives and managers spend a considerable portion of their time trying to solve them. It calls for creative decisions as well. Developing creative thinking skills is imperative in enhancing the ability to resolve situations of any nature swiftly and effectively, recognise patterns, trends, pinpoint the causes and take the steps to prevent them in the future. Objectives • Analyse and interpret patterns • See patterns and trends (both obvious and hidden) • Identify cause and effect relationships • Come up with creative, innovative and out-of-the box solutions • Justify recommendations in a rational and sound manner Contents • Problem Definition and Assessment • Putting Yourself Within Striking Distance • Creative Techniques and Tools I • Creative Techniques and Tools II Who Should Attend Managers, Strategic Planners, Entrepreneurs and Executives. Dates: Mar 29-30, Aug 1-2 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 2.9

Essential Skills for Managers

There have always been good plans being conceptualised and implemented. However for plans to work and for their goals to be achieved, there must be a lot of factors to consider and to be conscious of. This workshop is designed to equip participants with skills to manage and lead people, plan and execute actions, organise and delegate tasks, and monitor actions and progress. Objectives • Set clear goals and determine achievable objectives • Conceptualise and execute a plan • Organise resources to achieve a goal • Delegate effectively • Lead and motivate those they work with • Cultivate personal good habits of meeting deadlines • Achieve a higher success of meeting timelines Contents • Determining Goals and Objectives • How to Hold the Right Meeting • Effective Delegation and Teamwork • Monitoring Tools • Working with People 23

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my



Training Calendar 2012

Motivating Those Around You

Who Should Attend Heads of Department, Managers, Senior Executives and those who are involved in planning and implementation of plans. Dates: May 14-15, Sep 26-27 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 2.10

Managing People Successfully Using NLP

Organisations believe that people are the most important asset. This course attempts to share some insights into various aspects of people management and highlight the importance of values and how to manage and motivate others through values. Objectives • Gain insight into factors that can motivate others to higher levels • Understand the principles of human behaviours and the relations between thoughts, behaviours and results • Aware of emotions and their impact on behaviour and performance • Utilise rapport techniques that allow participants to manage others at a deeper level • Recognise the meaning of subtle shifts in the body language of others Contents • Creating Awareness, Emotional Mastery and People Management • Developing a Positive Attitude • Observing Others • Creating Emotional Relations with Others • Preferred Thinking Styles • Mastering Emotions • Creating Action Plans Who Should Attend Managers, Assistant Managers, Supervisors and Team Leaders. Dates: Jun 27-28, Dec 17-18 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 2.11

Presentation and Communication Skills

This is the Age of Communication. From “objectives” and “bottom lines” to “body language” and “arts of humour”, the amazing channels of communication unveil the opportunities of better understanding and cooperation amongst mankind. More meaningfully, the arts of effective communication skills enable us to find a common ground and a middle path, to turn enemies into friends, competitors into partners, hence reach the destiny of win-win situation, without any losers but only winners and brighter future! Objectives • Improve presentation abilities • Build greater interpersonal relationships • Enhance job performance • Become a better communicator Contents • Is Communication Really that Important? • Communication is the Main Ingredient in Service Culture 24

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• • •

Training Calendar 2012

Presentation Skills Group Presentation Project Communication Skills

Who Should Attend Managers, Executives, Supervisors, Manufacturing/Service staff and those who want to enhance their presentation and communicative skills as well as to further improve interpersonal relationships. Dates: Mar 21-22, Sep 3-4 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.)

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

3.

SALES AND MARKETING

3.1

Effective Customer Service and Complaints Management

Training Calendar 2012

In every organisation, the front-line people, who happen to become those that the customers come into contact with first, are the ones that leave indelible impressions. The front-line people’s way of contact and handling the customers are essential to ensure that the customers come back for more of their services. The major issue of customer service is lessening the disgruntled and dissatisfied customers, and improving relations further with them. The result will be an obvious turnaround of the company’s image. Thus, to manage these support staff and draw up a comprehensive plan to upgrade customer service in the company is a very important step. Objectives • Save money by doing what your customers want and eliminating what they don’t really care about • Balance customer needs with the reality of your business operations • Create and keep a service gap between you and your competitors • Reduce customer complaints • Spot areas needing immediate improvement • Develop an attitude of “surprising and delighting the customer” • Use measurement to reward rather than punish Contents • Preparing the Organisation • Developing Customer Focus • Creating a Strategy for Excellent Service • Designing a System to Consistently Deliver • Training and Supporting Our Front-Liners • Measuring and Implementing an Excellent Customer Service Programme • Complaints Management: Changing Complaints to Compliments Who Should Attend This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service, sales and marketing department. Dates: Mar 5-6, Jul 4-5, Nov 5-6 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 3.2

Enhance Your Selling Skills in the International Market

In order to sell in the international market effectively, sales persons must know what and how to say the things that matters most to the potential buyer. If they are unable to get the message across, they would have already lost the sale. In this programme, participants will be shown techniques they need to apply to convince an overseas prospect to buy and it all starts with the planning and preparation in closing the sale. Objectives • Learn how to apply benefit selling on customers • Conduct a proper sales presentation to clients • Read buying behaviour of customers and respond accordingly • Increase the confident level of the sales staff Contents • Understand the International Market • Know Your Overseas Competitors • Selling Values to Your Customers • Prospecting and Qualifying Your Customers 26

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• • • •

Training Calendar 2012

Developing a Relationship Building Plan Sales Planning and Reporting Forms Selling Techniques at Trade Shows Managing Service Breakdown

Who Should Attend Sales Managers, Business Development Managers, Entrepreneurs and Sales Executives. Dates: May 14-15, Sep 10-11 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 3.3

Leading Your Sales Team for Success

Competition is increasing in all markets as supply outpaces demand and products and services can be quickly copied. In sales management, the Sales Head must lead and not manage and that is the essence of this programme. Objectives • Motivate the sales team • Carry out an effective sales evaluation exercise • Focus on key success factors for sales leadership and management • Use the various forms in managing the sales team • Plan and control selling events Contents • The Functions and Role of the Sales Leader • The Selection Process • Sales Planning and Reporting Forms • Sales Territory Development • Motivating the Sales Team • Developing a Sales Compensation Plan • Sales Leadership and Supervision • Planning and Control • Sales Evaluation Who Should Attend Sales/Marketing Directors and Managers. Dates: Mar 19-20, Jul 18-19, Nov 21-22 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 3.4

Negotiation to Win Sales

This programme promotes a systematic approach to a successful negotiation session. During the programme, participants will learn how to apply leverages, exploit limitations of the other party, when to agree to a concession and finally, how to obtain trade-offs. Objectives • Identify the “don’ts” in sales negotiating • Identify negotiating objectives • Apply the various strategies and tactics required in sales negotiations • Assess leverages and limitations, musts and wants • Assess the key parties and key influences in the buyer negotiating team • Use the various negotiations planning tools

27

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Contents • What is involved in Sales Negotiations? • Sales and Negotiation Crimes • Basic Sales Negotiation Principles • Identifying Negotiation Objectives: Ours and Theirs • Assessing Leverages and Limitations • Assessing the Key Parties and Key Influences • Negotiation Styles • Planning Win-Win Strategies and Tactics • Negotiation Tools Who Should Attend Sales Managers, Sales Executives and Sole Proprietors. Dates: Apr 9-10, Aug 8-9 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 3.5

Selling in Tough Times

In order to sell effectively, sales persons must know what and how to say the things that matters most to the potential buyer. If they are unable to get the message across, they would have already lost the sale. Participants will be shown techniques that they need to apply to convince a prospect to buy and it all starts with the planning and preparation to closing the sale. Objectives • Apply benefit selling on customers • Conduct a proper sales presentation • Read buying signals • Close more sales by using six simple closing techniques Contents • The Planning Process • Presenting Your Products (Video Supported) • Reading Buying Signals and Closing the Sales • Selling Against Your Competitors • Handling Tough Customers Who Should Attend Sales Personnel and those who want to know how to increase their sales during these competitive times. Dates: Feb 20-21, Jun 20-21, Oct 10-11 Duration: 2 days Scheme: SBL/SBL-KHAS Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 3.6

CPD Hours: 14

The Dynamics of Distributor Management

Managing distributors is very often seen as a matter of ‘servicing’ the account and this puts the manager responsible to rely on using relationship with the distributor. The modern concept of having a distributor is to see them as partners rather than customers. This programme will look at the best practices in managing the distributors in order to develop long-term partnership. Objectives • Establish the roles of distributor • Recognise the key elements of the distributor’s mindset • Rationale in selecting distributor as a channel for distribution • Manage the distributors as partners in business 28

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• • •

Training Calendar 2012

Motivate and develop the sales team to achieve distribution objectives Use the business plan and business reviews to drive business Implement strategies when terminating a distributor

Contents • The Roles of Distributors • The Distributor’s Expectation of a Principal • Selecting a Distributor • Contractual Arrangements • Launching the Distributor • Managing Distributor Performance • Managing Distributor Relationship • Assisting the Distributor • The Business Plan and Review • Terminating a Distributor Who Should Attend Sales Directors, Sales Managers, Distribution Managers and those who are servicing distributors or intend to set up distributors network. Dates: May 30-31, Sep 26-27 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.)

29

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

4.

FINANCIAL MANAGEMENT

4.1

Collecting Difficult Accounts

Training Calendar 2012

Debt collection – it is a professional job – it requires the person doing it to possess a wide spectrum of knowledge and skills. When collecting what is due to the company, it is not the Collector who is harassing the customer but the customer who is harassing the Collector by his failure or refusal to pay. It is not the Collector but the irresponsible customer who is the cause of the unpleasant relationship because of his failure or refusal to co-operate in working out an acceptable payment arrangement. Objectives • Classify delinquent customers – to determine the collection strategy/approach • Prepare a collection plan and implement it • Make collection calls (telephone call and personal visit) • Deal with uncooperative/abusive/threatening borrowers • Negotiate a repayment programme Contents • Cost of Slow Collection • Debt Collection – A Paradigm Shift Required • Establishing a Collection Policy/System • Investigating and Classifying Problem/Past Due Accounts • Developing the Collection Approach • Writing Collection Letters that Work • Making the Collection Call • Using More Aggressive Tactics • Dealing with Difficult/Abusive/Threatening Customers/Debtors • Negotiating an Acceptable Payment Arrangement • When is a Debt Uncollectable? • When to Use a Collection Agency/A Professional Debt Collector • Resorting to Legal Action Who Should Attend Managers, Executives, Officers and those involve in credit, collection and recovery. Dates: Mar 21-22, Sep 24-25 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 4.2

Finance for Non-Financial Managers and Executives

Finance impacts on all segments of an organisation. It acquires funds, allocates resources and tracks performance. In a profit-oriented company, the financial statements form the basis for the shareholder’s assessment of management’s record; in a not-for-profit-oriented organisation, analysis may constrain management from meeting all the desires of its constituents. In either case it becomes a focal point for managerial attention, decision making and accountability. Objectives • Equip oneself with the knowledge of finance, in order to effectively manage the business organisation • Understand the concepts, language and basic rules of accounting and finance • Build confidence in applying the practical financial tools learnt to evaluate investment, finance and make other business decisions • Analyse accounting data, evaluate strategic options and interpret corporate financial performance

30

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Contents • Introduction to Finance - Building Financial Knowledge - Understanding Financial Statements • How to Get Value from Understanding Costs - Introduction to Cost Behaviour - Business Contribution Margin • Understanding Business Future - Budgetary Planning - Generating Revenue - Business Control • Working Capital Can Make or Break the Business - Helping to Manage Working Capital Who Should Attend Professionals, Managers and Executives from all functions who have no formal training in finance and accounting, but need to understand and interpret financial statements to carry out their work responsibilities more effectively. Dates: Apr 16-17, Jul 9-10, Oct 15-16 Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 4.3

How to Prepare and Maintain Full Set of Accounts

This programme enables participants to understand bookkeeping and learn how to prepare full set of financial accounts including manufacturing accounts leading to preparations of financial statements, whilst understanding accounting principles and standards governing them. Objectives • Understand the basics and necessity of accounting • Understand the glossary of accounting terms, accruals, prudence and matching concepts, accounting principles, financial statements, journal entries, etc • Explain the concept of double-entry (debits and credits) and fully understand what is meant by ‘books must be balanced’ • Understand the relationship between all accounts and the financial statements (how and which category they fall into) • Know how to provide for depreciation, bad debts and other entries • Interpret financial statement • Prepare Balance Sheet and Income Statement Contents • History and the Necessity of Bookkeeping • Glossary and Understanding of Terms • Concept of ‘Double-Entry’ in Accounts • Accruals, Prudence and Matching Concepts • Journal Entries, Posting into Accounts and Fixed Assets Accounting • Accounts Receivable, Accounts Payable and Bank Reconciliation • Inventory Accounting and Methods of Valuation • Hire-Purchase and Loan Accounting • Share Capital, Share Premium and Other Sources of Funding and Reflection in Books • Interpretation of Financial Statements Who Should Attend Accountants, Accounts and Finance Executives, Accounts Clerks and Bookkeepers. Dates: Feb 20-21, Jun 13-14, Nov 19-20 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 31

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

4.4

Training Calendar 2012

Improve Your Business Performance Through Budgeting and Budgeting Control

Budgeting and forecasting are the two most important activities in implementing every organisation’s strategic plan. An effective budget and cash flow forecast will provide a feasible analysis of the company. However, it can be frustrating during preparation time due to poor coordination and more so when they are not achieving the desire result at the end of the day. A well organised budget with the right thinking and implementation approach will help to minimise these frustration tremendously. Objectives • Understand the budget planning process, preparation, review and control • Implement and monitor the performance successfully • Translate vision into strategies and actions to achieve its goals and vision • Avoid cash flow deficit traps • Discover the measuring steps between actual and budget • Recognise the importance of human behavior in budget preparation and implementation Contents • Approach to Budget Preparation • Operational Budget • Financial or Master Budget • Budgetary Control and Analysis of Budget Variances • Types of Budget Who Should Attend Department Heads, Managers, Executives of various departments and those who want to acquire budgeting skills for job efficiency in an organisation. Dates: May 21-22, Aug 13-14 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.)

32

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

5.

HUMAN RESOURCE AND INDUSTRIAL RELATIONS

5.1

Competency-Based Behavioural Interviewing Skills

Training Calendar 2012

The selection of a new team member is a major investment for the organisation and the candidate. Developing and maintaining a selection system that yields solid returns – productive employees who enjoy their responsibilities and seek opportunities to continuously improve their jobs is critical to the success of every organisation. Hiring the wrong person for the job can be costly. Consider the time and expenses associated with interviewing candidates, training new hires, advertising and related administrative activities. Objectives • Obtain a strong foundation in interviewing skills • Make optimal hiring decisions • Acquire the necessary techniques to develop competence and skills • Conduct interviews in a systematic, professional and structured way • Make a positive and lasting impression Contents • The Effective Recruitment and Selection Process • Developing Effective Interviewing Skills • Pre-Interview • During the Interview • Post-Interview Who Should Attend Human Resource Managers, Heads of Department and those who are involved in interviewing. Dates: Apr 4-5, Oct 22-23 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 5.2

Effective Disciplinary Management – Grievance Handling, Misconduct and Domestic Inquiry

All organisations employing a fair number of people require procedures and channels for the maintenance of discipline and a quick response and solution to people problems arising from work place inter-relationships. This programme will help participants to have the practical knowledge, skills and approach in handling the entire spectrum of the Disciplinary Procedure in a workplace environment. Objectives • Grasp the importance of maintaining industrial discipline • Understand the difference and approach to grievance handling and misconduct • Gain knowledge in preparation of the facts of the case prior to a domestic inquiry • Expose to the application of the Principles of Natural Justice and relevant Industrial Court Awards Contents • Overview of Industrial Discipline • Employer-Employee Relationship • Management Prerogatives and Employee Obligations • Definition of Grievance and Misconduct • Principle of Condonation • Effective Grievance Handling • Disciplinary Procedure in a Unionised and Non-Unionised Environment • Misconduct and Domestic Inquiry

33

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Who Should Attend This programme is designed for persons performing management and supervisory functions. Ideal target persons would be Managers, Executives and Supervisors from different departments in the organisation. Dates: Mar 5-6, Sep 3-4 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 5.3

The Legal and Practical Aspects of Drafting Employment Contracts, HR Letters and Documents

This programme aims to raise awareness of the importance of language used in drafting contracts, letters and documents and the implications of omissions and inclusion of clauses in contracts, letters and documents. It is designed to impart the skills of using the correct language, words and terminology. Objectives • Draft standard contracts, letters and formats • Use the right language in drafting contracts, letters and documents • Recognise the important and redundant clauses • Understand the law and practical aspects behind drafting contracts, letters and documents Contents • Difference between Contract of Service and Contract for Service • Employees within the Ambit of the Employment Act 1955 • General Facts about Employment Contracts • Types of Employment Contracts • Law, Letters and Documents in Relation to Probation • Law, Letters and Documents on Termination of Permanent/Contract Staff Due to Poor Performance • Legal Issues on Transfers • Promotion and Demotion • Termination of Employment Contracts • Retrenchment • Frustration of Contracts • Managing Resignations • Effect of Receivership on Employment Contracts • Contracts Act 1950 • Effect of Codes Enacted by Ministry of Human Resource Who Should Attend HR Managers/Executives, Legal Managers/Executives and Heads of Department who are involved in recruitment, discipline and performance assessment. Dates: Jan 16-17, Jul 16-17, Nov 5-6 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 5.4

Training Needs Analysis (TNA) and Evaluating Training Effectiveness

An effective analysis of training needs assess the needs of individuals and matches these needs to organisational objectives. This allows the organisation’s management to agree and implement coordinated, cost-effective and cohesive training programmes. This course presents a systematic approach to the basic building blocks in conducting training needs assessment and evaluating training outcomes.

34

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Objectives • Identify the organisation’s training needs through needs assessment • Conduct an effective TNA to successfully identify suitable organisational, functional/technical, personal behavioural competencies and skills required to meet organisational vision • Prepare strategic training plans for the organisation in order to improve competence and achieve more accurate results • Develop a master plan of recommendations for future training strategies based on the TNA findings Contents • Training and Development Basics • Training Needs Analysis (TNA) • The Formal TNA Process • Three Levels of Needs Assessment • Training Needs Assessment Steps and Techniques • Evaluating Training Programmes • Analysing the Present Quality Procedure for Training • Understanding Work-Based Competency Plan (WBCP) as a Basis of Measurement • Making Your Training Outcomes Visible Who Should Attend Trainers, Managers, Executives, Human Resource Development Specialists and others who make decisions about training and involved in analysing, designing and implementing organisational training plans. Dates: Feb 13-14, Jun 18-19, Dec 5-6 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.)

35

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

6.

EXPORT MANAGEMENT

6.1

Bills of Lading

Training Calendar 2012

Documentation is an important aspect of export business. In international trade, transactions of sales are normally carried out in the tendering of documents – namely the Letter of Credit and the Bill of Lading. As there is no physical exchange of cash and goods, therefore all information given must be clearly shown in the documentation. This course covers aspects of Bills of Lading. Objectives • Understand the various types of bill of lading • Comprehend the types of information the bills of lading must contain • Understand the terms and conditions of the bills of lading • Determine the contractual rights, obligations and responsibilities under the bill of lading contract • Understand the operation of bills of lading in the shipping industry Contents • Bill of Lading Act 1855 • Functions of Bill of Lading • Types of Bill of Lading • Information in the Bill of Lading • Terms and Conditions of Bill of Lading • Mandatory Requirements under Letter of Credit Relating to Bill of Lading Who Should Attend Managers, Executives, Supervisors and personnel from the Import and Export Department. Dates: May 7-8, Nov 26-27 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 6.2

Customs Procedures and Documentations

This programme covers Customs procedures such as Sales Tax Act 1972, Service Tax Act 1975 and levying of Customs duties. Participants will understand the procedures for importation, exportation and the various tax preferences in international trade. They will know the correct types of Customs forms to be used whilst dealing with port clearances and declarations of goods, in addition to being aware of the trials, procedures, offences and penalties with respect to the Customs Act 1967. Objectives • Apply the knowledge and skills in the process of declaration, accepting, handling and releasing of goods • Take necessary actions when such process is at risk during various levels of importation, exportation, removal or transfer from one Free Trade Zone/Free Industrial Zone to another Free Trade Zone/Free Industrial Zone Contents • Organisation and Functions of the Royal Malaysian Customs • Sales Tax Procedures • Service Tax Procedures • Trade Valuation and Classification • Import and Export Procedures and Documentations • Licensed Manufacturing Warehouse (LMW) • Customs World Trade Organisation Valuation Who Should Attend Managers, Executives, Supervisors and personnel from the Import and Export Department. 36

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Dates: Jan 18-19, Jun 11-12, Oct 22-23 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 6.3

INCOTERMS, Import and Export Fundamental Principles

Inbound and outbound cargo movement by air, sea and land are fundamental concepts that have evolved to enable the users and service providers to increase efficiency, effectiveness and responsiveness in this new era of knowledge economy. Objectives • Demonstrate an understanding of the theoretical and practical principles of Import and Export in order for them to make effective decisions in carrying out the obligations of importers and exporters • Use contemporary skills to minimise shipping hazards anticipated • Use the knowledge or tools available as checklist to plan the documentary and cargo flow in an effective manner Contents • Overview of Import and Export • Documentation • Various Modes of Transportation (Land, Sea and Air) • International Trade Term • International Trade Facilities • Shipper’s Liabilities • Customs Procedures Including Drawback Who Should Attend Those who are involved in import/export/shipping operation; freight forwarding; purchasing and supply chain activities; transporting; bill processing; trade documentation; manufacturing; sales administration; marine insurance; finance and administration. Dates: Apr 25-26, Sep 19-20, Dec 3-4 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available 6.4

Letters of Credit (LC)

Every business entity needs financing either from internal or external sources. Even though a company is self-financing today, in the near future it may need to expand its manufacturing or sales activities due to market expansion, diversification of products, competition and globalisation, in order to meet the fast changing demand, fast changing technology and R&D. In order to achieve these objectives a company obviously needs additional resources and financing from the bank, so as to be able to withstand and sail through the cyclical nature of the economy, and also to excel in today’s competitive business environment. Objectives • Understand the various types of letter of credit • Understand the need for banking facilities to meet the short-term and the long-term financial requirement of a business • Know the operating procedures of various banking facilities for importers and exporters

Contents • • • • •

Definition of Letter of Credit Types of Letter of Credit Parties Involved in Letter of Credit Transaction Export Documents Letter of Credit Procedures 37

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• • • •

Training Calendar 2012

Examples of Letter of Credit Highlights on UCP600, URC522 and URR525 INCOTERMS International Standard Bank Practice (ISBP) for Examination of Documents Under Letter of Credit

Who Should Attend Financial Controllers, Account Executives, Finance Executives and personnel involve in importing, manufacturing, exporting, shipping, freight forwarding, and trading concerns. Dates: Mar 7, Aug 8, Nov 7 Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM500 Non-Members RM700 In-House Training Available 6.5

Understanding International Trade Finance Facilities

Banks play important role in facilitating and financing international trade transactions thereby leading to the growth of overall economy. The much needed working capital and trade financing facilities to run the day-to-day business either for local purchases and sales, or for imports and exports of a company, depends very much on the company’s suitability of the trade finance products which are made available by banks. As such the role of a bank is complementary to the business growth of a company, locally as well as internationally. Objectives • Identify the common discrepancies in export/shipping documents and the alternatives to the discrepant documents • Identify the various types of trade finance facilities • Make a choice as to the suitability of the trade finance facility to finance the trade • Identify and mitigate the risk and fraud in international trade, its causes and preventive measures

Contents • • • • • • • • •

Trust Receipts (TR) Bankers Acceptance (BA) Export Credit Refinance (ECR) (Pre/Post Shipment) Foreign Bills of Exchange Purchased (FBEP)/Foreign Bills of Exchange Discounted (FBED) Documentary Bills for Collection Shipping Guarantee and Bank Guarantee Packing Loan Foreign Exchange Fraud in International Trade

Who Should Attend Financial Controllers, Account Executives, Finance Executives and personnel involve in importing, manufacturing, exporting, shipping, freight forwarding, and trading concerns. Dates: Feb 22-23, Jul 25-26 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM900 Non-Members RM1,200 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.)

38

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

7.

OPERATIONS AND LOGISTICS

7.1

Effective Purchasing Management

Training Calendar 2012

In order for companies to focus on the changing role of the purchasing function in the twenty-first century, the fundamental areas of practical management techniques and skills in purchasing have to be examined. This programme will assist the purchasing personnel to improve their operations in meeting corporate objectives and goals. Objectives • Examine the various elements involved in making purchasing decisions • Analyse the skills used in purchasing negotiations • Identify problems commonly faced in administering purchasing functions Contents • Purchasing Management • Managing Subordinates in the Purchasing Department • Systematic Management Approach in Making Factual Decision • Legal Aspects in Purchasing • Drafting of Terms and Conditions of Contract • Purchasing Negotiation • Economic Considerations in Purchasing • Developing Techniques in Purchasing Management Who Should Attend Purchasing and Materials Managers, Executives and Officers who need to gain vital knowledge and experience in managing the Purchasing Organisation. Dates: Jun 6-7, Dec 17-18 Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 7.2

Effective Negotiation Skills for Purchasers

This programme is primarily designed to create an understanding on the techniques and skills involved in purchasing negotiations. It is intended to make participants identify their strengths and weaknesses, and be aware of the need to continuously develop their negotiation skills through practices in enhancing their competency to gain the best deal in the purchasing of materials and services. Objectives • Identify concepts and practices of successful negotiations to improve competency in achieving organisational purchasing objectives • Apply negotiation skills, techniques and knowledge in effectively executing the tasks of getting the best deal in buying of materials and services • Gain confidence in interfacing with vendors Contents • What is Negotiation? • Internal and External Negotiations • Analysis of Current Style • Preparation and Planning • Setting Buying Objectives • Information Gathering • The Power of Listening • Appropriate Question Types • Methods of Persuasion • Rules for Persuasion Techniques • The Human Elements 39

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Who Should Attend Purchasing Managers, Executives and Officers who are interested to acquire the knowledge, techniques and skills in negotiating will find the programme useful and beneficial. Dates: Feb 13-14, Sep 10-11 Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 7.3

Inventory and Stores Management

Stock control procedures and system as well as the stocktaking and stock evaluation functions will indefinitely affect the economy of an organisation. This programme highlights the importance of efficient and effective management of inventory and stores. It examines the control for functions in the stores. Objectives • Develop skills in the field of control for various functions and responsibilities in the stores. • Understand the activities and operations of an efficient store. • Learn the different techniques used to control stock while maintaining a high standard of safety and hygiene in the store. Contents • Stores Function and Organisation • Stock Identification and Vocabulary • Stock Control and Administration • Provisions of Establishment and Authorised Holdings • Store Cycle • Procedures Involved in the Receiving of Materials from Suppliers • Principles and Procedures of Stocktaking • Physical Aspects of Storekeeping • Some Special Types of Stock • Assessing the Performance and Efficiency in the Stores Department Who Should Attend Inventory Controllers, Store Managers, Executives and Officers who are interested to acquire knowledge and skills in controlling the store activities and operations, will find the programme useful and beneficial. Dates: Apr 11-12, Oct 17-18 Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 7.4

Logistics Management in Manufacturing

Logistics has existed since the beginning of civilisation of mankind. Raw materials and finished products had always to be moved as when needed. Situation began to change with the advance in transportation. Logistics Management in manufacturing is basically managing the flow of materials and information as they move in a process from suppliers to production coordinated by planning, procurement, warehouse and transportation. It involves coordinating and integrating these flows both within and among companies. The ultimate goal of any effective logistics management system is to reduce inventory and support the production with zero down time. Globalisation, the free market and the competition require that the customer gets the right material, at the right time, at the right point and in the right condition and at the lowest cost. Objectives • Understand the fundamental principles of logistics and support to manufacturing. • Know the importance of logistics related to customer service, inventory management, transportation, storage and material handling, packaging and reverse logistics in manufacturing. 40

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• •

Training Calendar 2012

Use logistics strategies in achieving logistics effectiveness. Integrate logistics in manufacturing with supply chain management.

Contents • Logistics Management, Business Logistics and Production Logistics • Improving the Effectiveness of Logistics Management • Logistics Roles and Impacts in Production KPIs • Logistics Function in Today’s Manufacturing • Logistics Transformation in Global Arena • Analysing Value Chain Activities • Change Management in Logistics Management and Manufacturing • Logistics Strategies in Manufacturing Who Should Attend All levels of employees in logistics. Dates: May 23-24, Oct 31-Nov 1 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 7.5

Manufacturing Strategies: Cost Reduction Without People Reduction

Organisations have always been in the competitive environment, the only difference now is the pace and complexity of competition due to such common themes as globalisation, Information Technology and Internet revolution. Therefore to be competitive, organisations need to reduce cost and improve their quality. Objectives • Acquire a comprehensive understanding of measurement techniques • Help in the organisation’s cost savings plan • Differentiate between subtleties of fixed and variable items • Know how to focus and prioritise on areas of importance • Acknowledge the importance of systems improvement • Handle people better in the process of cost reduction Contents • Definition of Cost Savings • Cost Components in Manufacturing • Types of Savings • Types of Base Measurement • Develop and Implement Cost Reduction Programme Who Should Attend Managers, Engineers, Supervisors and those who have been assigned to improve productivity and reduce cost for the organisation. Dates: May 28-29, Oct 1-2 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 7.6

Materials Planning and Control

Businesses today must have a good understanding of the value structure and strategy of materials management in order to be competitive. Holding costs for raw materials account for the largest component of working capital in most organisations. Thus, new and effective techniques need to be adopted in order for the inventory to move efficiently and for purchasing costs to be reduced.

41

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Objectives • Examine various aspects of managing materials requirements. • Design a systematic approach in order to prevent down times caused by materials shortages and other delay factors. • Plan and forecast materials in terms of economical and operational efficiencies. Contents • Organisation and Functions of Materials Planning and Control • Budget and Budgetary Control • Master Scheduling Plan (MSP) • Distribution Requirements Planning (DRP) • Time-Phasing Requirements (TPR) • Capacity Requirements Planning (CRP) • Materials Requirements Budget (MRB) • Materials Requirements Planning (MRP) • Work Study • Statistical Considerations in Materials Planning and Control • Break-Even Analysis Who Should Attend Purchasing Executives, Materials Planners, Purchasers, Logistics Managers, Inventory Controllers and all those whose jobs require them to plan and organise materials to meet their organisations’ objectives. Dates: May 16-17, Nov 19-20 Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 7.7

Measuring Production Operations Performance

Effective operations management now stands at the core of every successful organisation as manufacturers strive to increase productivity without incurring unnecessary costs. As the need to deal effectively with the problems of production scheduling becomes more critical, staff needs to have a comprehensive understanding of the measurement, principles and functions of operations management before even thinking about the control. Objectives • Acquire comprehensive understanding of operations • Enhance forecasting skills • Improve scheduling and sequencing techniques • Use tools and techniques for balancing the operations • Save time, money and enhance efficiency Contents • Operations Management and Production Planning and Control • Forecasting • Operation Scheduling Techniques • Operation Performance Management • Flow Analysis and Balancing Who Should Attend Production/Materials/Inventory Control Managers, Executives and Engineers from the manufacturing related industries. Dates: Jun 13-14, Dec 17-18 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 42

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

7.8

Training Calendar 2012

Operasi Stor dan Gudang

There is no doubt that efficient store and warehouse operations provide the core for successful business operation. The lack of inventory and stores management would also affect the smooth running of your business. Conducted in Bahasa Malaysia, this programme explores the operational functions and principles of stores and warehouses by examining their procedures and current practices. Objectives • Identify the principles and functions of operating store and warehouse in order to increase productivity. • Identify the responsibilities of the staff members of store and warehouse management. • Apply proper and good practices in the management of store and warehouse. Contents • Stor dan Inventori – Kaitannya dengan Operasi Perniagaan • Perhubungan Stor dengan Jabatan-Jabatan Lain dalam Organisasi Perniagaan • Pengenalan dan Kodifikasi Barang • Kawalan Inventori • Sistem Lokasi Stok • Prosedur-Prosedur dalam Pentadbiran Operasi Stor • Pemeriksaan dan Pengiraan Stok • Perakaunan Inventori • Keselamatan Kerja di Stor dan Gudang • Keselamatan Harta Benda Stor dan Gudang Who Should Attend All personnel from the store and warehouse management functions who have difficulty in comprehending the contents of a similar programme conducted in the English Language. Dates: Mar 14-15, Jun 18-19, Nov 21-22 Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 7.9

Pengiraan dan Penilaian Stok

Conducted in Bahasa Malaysia, this one-day intensive programme has been specially designed to help participants to conduct effective and proper counting of stock items in the stores and warehouses to ensure accuracy of available stocks and also investigate stock discrepancies effectively. Objectives • Conduct effective and proper counting of stock items in the stores/warehouses to ensure accuracy of available stocks. • Investigate stock discrepancies effectively. • Understand the various methods of stock valuation and its implications to the company’s financial accounts. Contents • Pentadbiran Stor dan Pengawalan Stok Secara Umum • Stok Sebagai Harta • Stok Sebagai Satu Unsur Kos • Pemeriksaan Stok Tahunan • Pemeriksaan Stok Secara Berterusan • Perakaunan Stok • Cara-cara Penilaian Stok Who Should Attend Store Supervisors, Store Clerks and Clerical staff in the Finance/Accounting/Warehouse Departments who are directly or indirectly involved in store administration and control of stocks. 43

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Dates: Feb 15, Sep 12 Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM500 Non-Members RM700 In-House Training Available 7.10

Perancangan dan Pengawalan Inventori

Conducted in Bahasa Malaysia, this programme has been specially designed to expose participants to the principles and practices of managing inventory in a manufacturing environment. Businesses today must have a good understanding of the value structure and strategy of materials management in order to be competitive. Holding costs for raw materials account for the largest component of working capital in most organisations. Thus, new and effective techniques need to be adopted in order for the inventory to move efficiently and for purchasing costs to be reduced. Objectives • Identify concepts and practices of planning and controlling inventory. • Apply the techniques, knowledge and skills to effectively execute the tasks entrusted. • Uplift the confidence of the participants to initiate development in managing inventory effectively. Contents • Konsep • Organisasi • Klasifikasi Bahan-bahan Keperluan • Perancangan Inventori • Menentukan Keperluan Inventori • Perancangan Keperluan Bahan • Maklumat-Maklumat Penting dalam Perlaksanaan MRP • Konsep dan Amalan JIT • Mengawal Bahan-bahan Lebihan dan Buangan Who Should Attend Executives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control. Dates: Jan 18-19, Jul 11-12 Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 7.11

Production Planning and Control

In today’s competitive global and business environment, it is essential to have a thorough knowledge and understanding of production planning and scheduling so as to reduce the overall manufacturing costs and thus improve productivity. Production planning and scheduling are concerned with the volume and timing of outputs, the utilisation of operations capacity, forecasting and developing material requirement plans, managing inventory, and managing for world class competition, just-intime manufacturing and managing for quality. Objectives • Explain a comprehensive overview of the various aspects of production planning and scheduling. • Develop skills in viewing and analysing specific production problems with an understanding of the organisations’ objectives, needs and resource constraints. • Use tools and techniques for the analysis of production problems. Contents • Operation Management and Production Planning and Control • Forecasting • Aggregate Planning • Capacity Planning 44

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• • • • •

Training Calendar 2012

Location Role in Inventory Management Master Scheduling for Production (MPS) Materials Requirement Planning (MRP) Operations Scheduling (OS) Inventory Management

Who Should Attend Production Managers, Executives and Senior Supervisors who are responsible for manufacturing. Others involve in planning and production control will also benefit from this programme. Dates: Mar 26-27, Jul 2-3, Nov 22-23 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 7.12

Shipping Insurance and Claims Management

This programme highlights the knowledge and skills required to deal with the various logistics insurances available in the logistics business. Participants will be equipped with the knowledge of arranging appropriate insurance, managing and making claims. Participants will also learn how to protect financial interest of the organisation. Objectives • Understand insurance of logistics in global trade. • Learn the causes of loss, damage and liability arising from law of contract and law of tort and their usage at various levels of cargo movement in the global trade. • Identify the needs of logistics insurance protection. • Gain knowledge on pre-shipment and post-shipment risk management. • Creating awareness on action and procedures to be taken when a claim arises. Contents • Introduction to Global Logistics • Causes of Loss/Damage • Types of Marine Transportation • Cargo Insurance – Marine • Goods in Transit • Liability of Insurances – Carriers • Warehousemen’s Legal Liability • Port Operators’ Legal Liability • Freight Forwarders’ Legal Liability • Fidelity Guarantee • Claims Management – Cargo • Logistics Vehicles and Equipment • Warehouse/Storage Premises Who Should Attend Importers, Exporters, Traders, Manufacturers, Cargo Insurance Underwriters, Brokers and Claims Managers, Accountants, Bankers, Lawyers, Freight Forwarders, Shipping and Forwarding Agents. Dates: Apr 4-5, Aug 15-16 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 7.13

Supply Chain Management

In the simplest sense, the supply chain is the process of creating products for customers. Supply chains span from raw materials to manufacturing, distribution, transportation, warehousing, and product sales. As you can imagine, when the number of resources, operations, and functions increase, managing this supply chain can become very complex. As a result, managing a portfolio of 45

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

assets and relationships to transform raw material into finished goods for consumers in the most efficient manner will provide a competitive edge for your organisation. Objectives • Have a comprehensive overview of the various aspects of supply chain management. • Link forecasting to capacity. • Enhance understanding and decision making capability in scheduling and sequencing. • Better quantify, measure and seek improvements. • Understand and anticipate issues to reduce costs and wastes. • Improve handling of the critical components - culture and human resource. Contents • Supply Chain Management • Supply Chain Optimisation • Roles of Sourcing and Purchasing • Capacity • Human Matrix Optimisation • The Role of Just-In-Time (JIT) • 5 Basic Activities of Supply Chain • Operational Scheduling and Sequencing • Supply Chain Success Who Should Attend Managers, Executives, Officers and Supervisors who deal with a whole spectrum of business and organisation processes, from sales, purchasing, manufacturing, warehousing, logistics, and etc. Dates: Feb 29-Mar 1, Sep 12-13 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 7.14

Warehouse Management in the 21 st Century

Warehouse Management will likely continue to be a significant, dynamic element in the logistics supply chain system on top of the quick response and just-in-time inventory systems, direct store delivery and continuous flow distribution. These are trends that will carry the warehousing business into the 21st century. Among these trends are a closer focus on customers needs and wants, consolidation, the continuous flow of data and materials, information technology, value-added services, the need for space compression, the need for time compression, distribution requirements planning, reverse logistics and many more. Objectives • Understand the fundamental principles of warehouse management. • Build relationship with other departments effectively. • Relate materials and information flow in supply chain management. • Develop skills and knowledge on warehouse business trends in the 21st century. Contents • Functions of Warehouse • Evolutions of Business Logistics Elements • Components of Logistics and Supply Chain • Why Warehouse Management is Important? • Porter Generic Studies – Analysis on Warehouse Functions • Change Management in Warehouse • Warehouse Strategies and Management • Michael Porter’s Value Chain Activities • Supply Chain Operation Model Who Should Attend All levels of employees from sales, purchasing, manufacturing, warehousing, logistics, and etc. 46

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Dates: Jan 11-12, Jul 25-26 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.)

47

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

8.

QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT

8.1

Bengkel Kualiti: 7 Alat QC dan Pelaksanaan QCC

Training Calendar 2012

This is a hands-on training programme designed to impart the skill to use the 7 QC tools to solve quality problems and undertake improvement projects. Participants will also learn the Quality Control Circles (QCC) philosophy and methodology. Use of PDCA system will be emphasised. Objectives • Explain QCC concept and its use • Explain PDCA concept and relate it to 7 QC tools • Collect and analyse data using the 7 QC tools Contents • Konsep Asas QCC • PDCA • Checksheet • Carta Pareto (Pareto Chart) • Rajah Tulang Ikan (Fish-Bone Chart) • Carta Kekerapan (Histogram) • Carta Kawalan (Control Chart) • Graf Serakan (Scatter Chart) • Analisa Berlapisan (Stratification) • Pelaksanaan QCC Who Should Attend QCC Team Leaders, QCC Team Members, QCC Facilitators, Production/QC and QA personnel and Technicians from Operator level to Supervisory level. Dates: Feb 13-14, Oct 8-9 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 8.2

Bengkel Produktiviti: Pelaksanaan 5S

All manufacturing companies face increasing competition, rising costs and an increasingly demanding customer base. It is essential that an effective productivity and quality improvement strategy is in place to see the company succeed in the market place. Although very basic, 5S (or similar) systematic housekeeping system will help build a solid foundation for other improvement activities. Proper implementation of 5S also helps transform the workforce and build a culture of responsibility and improvement. Conducted in Bahasa Malaysia, this programme is practical and helps build mental models that participants can implement at their workplace. Objectives • Explain each of the 5S in detail • Explain at least three systems for Seiri • Explain the seven principles of Seiton • Prepare a complete Seiso schedule • Perform 5S audit and present report • Given a work area and materials, rearrange any workplace to 5S standard • Use 5S kit to start 5S implementation Contents • Konsep dan Manfaat 5S • SEIRI – Asingkan • SEITON – Susun • SEISO – Kebersihan • SEIKETSU – Piawai 48

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• •

Training Calendar 2012

SHITSUKE – Disiplin Pelaksanaan 5S

Who Should Attend 5S Committee Members, Manufacturing, Administrative and Logistics personnel at all levels. Dates: Mar 5-6, Nov 5-6 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 8.3

Failure Mode and Effect Analysis (FMEA)

FMEA is a tool for planning and setting up proper controls at key process points in manufacturing. This programme will address the requirements of troubleshooting in production with a focus on controlling/eliminating discrepancies and preparing proper action plans on the disposition in the event of discrepancies and failures. FMEA is also a requirement for companies pursuing QS 9000 quality systems. FMEA is a well-documented procedure and it provides a standardised document that is being followed by automotive suppliers. Objectives • Define failure mode and effect analysis (FMEA) • Explain how FMEA helps improve reliability, cost and lead time • Identify the 3 stages of "Bathtub Curve" and types of failures they represent • Explain and illustrate the purpose of design and process FMEAs • Use and practice appropriate FMEAs at workplace • Identify several potential benefits of using FMEA • Identify the key imperatives of an effective FMEA implementation Contents • FMEA Approach and Benefits • Failure Causes • Failure Effects • Mitigation and Controls • Risk Assessment • Risk Priority Number (RPN) • Reaction Plan • Design FMEA • Process FMEA • Service FMEA • FMEA and Control Plan Integration Who Should Attend Quality, Research and Development, Process Control and Supplier Quality Engineers, Supervisors and Technicians. Dates: Jun 25-26, Dec 17-18 Duration: 2 days Scheme: SBL/SBL-KHAS Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 8.4

CPD Hours: 14

Lean Manufacturing for Optimum Efficiency

The concept of Lean Manufacturing leading to the optimisation of production is a quantum leap in the advancement of efficiency. The results of Lean Manufacturing include better utilisation of resources which are in alignment with organisational vision and objectives. Lean is the systematic elimination of waste and lean results include the better utilisation of resources which are in alignment with organisational vision and objectives, hence leading to better cost management and enhanced competitiveness. 49

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Objectives • Understand the concepts and implementation of Lean Manufacturing • Have a working knowledge of Kaizen and Continuous Improvement • Enhance awareness of wastes reduction • Comprehend Just-in-Time and push/pull production • Use Poka Yoke to identify or prevent problems Contents • Introduction to Lean • Waste Identification and Elimination • Visual Management • Poka Yoke • Kaizen and Continuous Improvement Who Should Attend Managers, Executives and those who wish to improve their understanding and skills in relation to the application of lean management in manufacturing. Dates: Feb 27-28, Jun 4-5, Oct 17-18 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 8.5

Process Control: Measurement and Calibration

ISO 9000 Quality System Standards requires the supplier to control, calibrate and maintain inspection, measuring and test equipment, whether owned by the supplier or provided by the purchaser, to demonstrate the conformance of the product to the specified requirements. While measurement denotes the system for evaluating and calculating the seven fundamental units of measure for the International System of Units (SI Units), calibration denotes the act of monitoring a set of degrees or measurement marks for any equipment to remain accurate and precise. Objectives • Understand the control procedure in selecting appropriate inspection, measurement and test equipment • Define the process employed for calibration of inspection, measurement and test equipment • Avoid common pitfalls in measurement and calibration Contents • Measurement Concept • Science of Measurement • Measurement Standards • Sources of Error in Measurement of Length, Mass and Time • Expression of Uncertainty and Confidence in Measurements • Sources of Systematic Error and Uncertainty in Electrical Measurement • Gauge Repeatability and Reproducibility Analysis • Calibration Control and Schedule • Traceability Chain for Length • Factors Affecting Credibility of Calibration • Calibration Practice Who Should Attend All levels of management and employees who are involved in the calibration inspection, measurement and test activities. Dates: Mar 14-15, Aug 13-14 Duration: 2 days Scheme: PERLA/PROLUS Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available

CPD Hours: 14

50

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

8.6

Training Calendar 2012

Ouality Workshop: 7QC Tools and QCC Implementation

Quality Control Circle (QCC) operates in business organisation for the purpose of driving continual improvements. The concept of the QCC originated from Japan with the basic objective of improving quality and productivity through small group improvement activities. The QCC members use the 7 quality control (QC) tools extensively in their problem solving projects, and an effective facilitator knows when and how to use these tools and the methods to facilitate and lead his/her team(s) and members based on a set of guidelines. Objectives • Provide awareness on the concepts and philosophy in QCC • Understand how to establish and implement QCC • Describes the purpose and correct application of 7 QC tools • Describes the QCC techniques involved in QCC activities • Learn about project management, team organisation and dynamics, and the methods to facilitate QCC teams to complete successful projects Contents • Quality Movement • Origin, Purpose and Philosophy of QCC • Establishment and Implementation of QCC • Problem Solving Using 7 QC Tools • QCC Techniques • QCC Meetings and Presentation • QCC Case Example Who Should Attend QCC Facilitators, QCC Team Leaders and QCC Team Members. Dates: Jul 9-10, Dec 5-6 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 8.7

Quality Workshop: Statistical Process Control (SPC)

Quality is a survival issue. In today’s competitive market, it is not enough to practice ‘traditional’ quality control methods such as inspection. This course will enable the participants to practise basic statistical tools in their day-to-day work. Objectives • Explain the need to use SPC in Quality Control • Calculate Standard deviation for a set of data and explain its meaning • Construct a Histogram and analyse it • Plot Control charts • Calculate Cp and Cpk values and compare against customer requirements Contents • Basics of Quality • Basics of Statistics • Histogram • Control Charts • Process Capability • Implementation Who Should Attend Managers, Executives, Engineers, Technicians and Supervisors. The participants are expected to be familiar with basic Quality Control Tools such as Check-Sheets, Pareto and Fish-Bone Chart. 51

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Dates: May 23-24, Nov 7-8 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 8.8

Teknik Kawalan Kualiti Untuk QC

Quality and Quality Assurance Control are key values in manufacturing today, and the QA/QC group plays a key role in ensuring that the customer receives only quality product. To achieve this, it is imperative that companies have a well-trained and highly-skilled group of QA/QC personnel who are not only able to detect problems but also prevent problems from occurring. In many industries, experienced operators are promoted to QA/QC Inspectors and Supervisors without sufficient skills training to help them be effective. Conducted in Bahasa Malaysia, this training programme aims to address this issue. Objectives • Explain the importance of prevention • Explain concept of zero defect • Conduct effective audits • Collect data using checksheets • Analyse data using Pareto diagrams • Implement effective segregration for the production floor • Read and understand AQL tables Contents • Apakah Kualiti? • Bagaimana Mencapai Kualiti? • Definisi Konsep ‘Zero Defect’ • Peranan dan Tanggungjawab • Sifat-Sifat QA/QC Cemerlang • Mencegah Campuran • Mengesan dan Mencegah ‘Rejects’ • Pengumpulan Data • Analisa Data • Jadual AQL • Analisa Berlapisan Who Should Attend QA/QC Inspectors, QA/QC Supervisors, QA/QC Auditors and Quality Checkers. Dates: Apr 16-17, Sep 24-25 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 8.9

Teknik-Teknik Peningkatan Produktiviti

Focusing on methods for analysing and improving work productivity, this course conducted in Bahasa Malaysia helps participants explore productivity issues in their work area, and introduces effective techniques for identifying opportunities for productivity improvement and methods for generating solutions to address productivity obstacles. The successful management of this process, is ultimately the key to survival of any organisation. It should be the concern of, and a development goal for, all organisational members, irrespective of their position. Objectives • Explain the importance of analysing and improving productivity in today's business environment • Define and measure productivity • Identify opportunities for productivity improvement • Identify obstacles to productivity • Develop and evaluate productivity improvement ideas • Develop action plans to implement productivity improvement ideas 52

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Contents • Produktiviti • Teknik Peningkatan Produktiviti • Pengukuran Kerja • Model Rujukan • Penyelenggaraan Produktif Menyeluruh (TPM) • Pengurangan Kos Bahan • Pengurusan Kos • Tentu Ukur (Benchmarking) • Tindakan Mengelak Pembaziran dan Meningkatkan Produktiviti Who Should Attend Managers, Department Heads, Executives, Supervisors and those who are interested to acquire the necessary knowledge and skills in improving productivity management in an organisation. Dates: May 21-22, Dec 3-4 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 8.10

Value Stream Mapping

Value Stream Mapping enables a company to identify and eliminate waste, thereby streamlining work processes, cutting lead times, reducing costs and increasing quality. Through Value Stream Mapping, a team of employees can map the current state from customer back to raw material including all steps, both value-added and non-value-added, and develop a future state vision to act as a blueprint for lean activities. The future state often represents a significant change compared to the way the company currently operates. The value stream mapping team will develop an implementation strategy to make the future state a reality. Objectives • “See the flow” of your value stream and wastes in the flow • View all products from a system perspective • Understand both material and information flows of your value stream • Draw a blueprint for lean transformation - the future state map • Prioritise activities needed to achieve the future state Contents • Introduction to Value Stream Mapping • Characteristics, Benefits and Importance of Value Stream Mapping • Current State Map: Step-By-Step Guide • Establish Takt Time • Compile Present State Map • Future State Map: Step-By-Step Guide • Compile Future State Map • Common Symbols Used • Limitations of Value Stream Mapping • Supporting Tools and Techniques Who Should Attend Engineers, Managers, Executives and Supervisors from all departments and those who are involved in streamlining work processes, cutting lead times, reducing costs, improving customer satisfaction and increasing quality. Dates: Apr 23-24, Sep 5-6 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.)

53

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

9.

ENGINEERING AND MAINTENANCE

9.1

Effective Lubrication Maintenance Techniques

Training Calendar 2012

This course is designed to provide basic lubrication skills to those who need to perform first-line lubrication maintenance tasks, including safe isolation, replacement and testing of a range of devices in a safe and effective manner. It contains a strategic collection of the very best practices for applying and managing lubrication activities. Objectives • Understand important lubricant properties and select the correct lubricant for each machine application • Learn how maintenance programmes design lube storage areas, dispensing stations and transfer carts • Implement the best lubrication practices • Obtain data-rich oil samples and install oil correctly • Use test equipment effectively Contents • How Lubrication Affects Machine Reliability • Lubrication Fundamentals • Understanding Additives, Base Oils and Grease Thickeners • Lubricant Performance Properties • Lubricating Oil and Grease Application Methods • Journal Bearing and Rolling-Element Bearing Lubricants • Gear Lubricants • Hydraulic Fluids • Contamination Control • Storing, Handling and Managing Lubricants Who Should Attend Design Managers, Facility Managers, Engineers, Supervisors and Technicians. Dates: May 9-10, Oct 29-30 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 9.2

Frequency Converter Maintenance and Troubleshooting

Non linear loads such as photocopiers, personal computers, laser printers, electronic lighting ballasts, uninterruptible power supplies and variable frequency AC motor drives are increasingly causing harmonics. This course outlines the effects of power system and low/high frequency converter generated harmonics and voltage transients on common electrical equipment. It provides guidance for converter/drive system design for mitigation of the hazardous effects due to the transients and harmonics. Actual occurrences in industrial environments with some practical solutions are discussed. Objectives • Gain insight into the power system and drive harmonics troubleshooting • Identify the causes and effects of harmonics on a power or distribution system • Understand methods for the identification and recognition of problems with frequency converters • Understand methods for harmonic measurement and analysis for harmonic control and reduction • Understand frequency converter/drives harmonics troubleshooting Contents • Harmonics • Effects of Loads • Harmonics from Converters/Drives • Filters and Power System Resonance 54

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• • • •

Training Calendar 2012

Harmonic Standard for Utilities Unity Power Factor AC and DC Drives Selection of Frequency Converters Operations and Maintenance of Frequency Converters

Who Should Attend Engineers, Technicians and personnel associated with power, power electronics, converters, AC/DC motor drive and harmonics. Dates: Jun 27-28, Dec 12-13 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 9.3

Maximum Equipment Efficiency Through Proactive Maintenance

The rapid aging of production assets and increasing maintenance cost have prompted many companies to view maintenance management with more urgency. The increase in size and complexity of technical systems have made maintenance as an important mainstream function in most companies. Objectives • Strengthen and enhance methods for maintenance management • Upgrade skills and knowledge and the use of various techniques for failure analysis, assessment and implementation • Predict, forecast, decide the most appropriate approach of maintenance systems, tools and techniques for maintenance problems solving • Define key performance indicators for maintenance management function • Establish, plan and organise maintenance work and activities effectively Contents • Effective Equipment Maintenance Management • Analysis of Maintenance Performance, Practice and Cost • Maintenance Work Initialisation and Authorisation • Effective Development and Implementation Total Productive Maintenance • Autonomous Maintenance • Planned Maintenance • 5S in Maintenance • Maintenance Controls • What is CMMS and Anatomy of CMMS? • Maintenance Competence, Training and Awareness • Occupational Safety and Health in Maintenance Management Who Should Attend Maintenance Managers/Engineers/Supervisors/Technicians and those who are involved in the planning and execution of maintenance activities. Dates: Mar 7-8, Aug 1-2 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 9.4

Penyelenggaraan Asas Untuk Juruteknik

Technicians are expected to perform efficient troubleshooting, conduct proper preventive maintenance, control usage of spare parts, and possess good maintenance etiquette. Conducted in Bahasa Malaysia, this programme is designed to provide best-known methods that every maintenance personnel should be equipped with. Objectives 55

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• • • • • • • •

Training Calendar 2012

Understand maintenance concepts Differentiate the activities of maintenance Select the right type of maintenance Maintain basic equipment condition and operating standards Manage spare parts effectively Apply appropriate stocking strategies Apply the seven-step process of implementing preventive maintenance Identify the behavioural requirements for maintenance personnel

Contents • Penyelenggaraan • Jenis-Jenis Penyelenggaraan • Pemeliharaan Keadaan Asal Mesin • Pengekalan Piawai Operasi • Penyelenggaraan Pencegah Efektif • Pengurusan Alat Ganti • Tatatertib Unggul Penyelenggaraan Who Should Attend All maintenance personnel will find this programme beneficial. Dates: Jan 11-12, Jun 13-14, Dec 17-18 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 9.5

Penyelenggaraan Berjadual Terancang dan Ramalan

Scheduled preventive maintenance has been in practice for the last 50 years. Preventive maintenance has long been considered as an activity for cleaning, calibration and checking. In an era of equipment dependence, it is critical that an equipment is operated to its maximum efficiency. Equipment health management thus becomes critical to our profit factor. This course enables participants to develop a proper scheduled planned maintenance procedure. Objectives • Understand maintenance functions • Identify the causes of equipment failure • Gain knowledge on preventive maintenance • Select critical equipments and parts • Prepare checklist and predictive maintenance schedule • Systematically implement predictive maintenance Contents • Pengenalan kepada Penyelenggaraan • Penyelenggaraan Terancang Berjadual • Persediaan untuk Penyelenggaraan Terancang • Sediakan Senarai Semak dan Jadual • Pelaksanaan Penyelenggaraan Terancang • Pengenalan kepada Penyelenggaraan Ramalan (PdM) • Pelaksanaan Penyelenggaraan Ramalan Who Should Attend Engineers, Technicians, Supervisors and Maintenance personnel.

Dates: Mar 19-20, Sep 10-11 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 56

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

9.6

Training Calendar 2012

Practical Approach to Rotating Equipment Operation, Maintenance and Inspection

Global competition is requiring manufacturers to aggressively pursue cost reduction strategies in rotating equipments (pumps, fans, internal combustion engine and etc) maintenance. A thorough understanding in rotating equipment operation and maintenance would help managers, engineers and technicians to cost effectively plan and organise the rotating equipments maintenance activities efficiently. Objectives • Develop a working knowledge of the rotating equipments technology • Ensure rotating equipments are in good operating condition • Reduce cost involving downtime • Implement systematic maintenance management Contents • Types of Pumps • Gearbox • Internal Combustion Engine • Air Reciprocating / Centrifugal Compressor • Fans / Blowers • Preventive / Periodical Maintenance • Design and Selection of Rotating Equipment • Assembly and Disassembly • Cause of Cavitations • Bearing Who Should Attend Managers, Engineers, Technicians and Operators. Dates: Apr 23-24, Oct 15-16 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 9.7

Practical Approach to Steam Turbine Operation, Maintenance and Inspection

Steam turbine operation and maintenance are essential to the manufacturing industries. Efficient and effective maintenance awareness training is a crucial step that would increase the strength of manufacturing company to remain competitive and at the same time increase the profit margin. Understanding of steam turbine operation and maintenance would help managers, engineers and technicians to cost effectively plan and organise the maintenance activities efficiently. Objectives • Increase confidence to operate and supervise steam plant • Explain the importance of the components used in steam plant • Describe the principles of operation and maintenance of steam plant • Understand the concepts such as operation, maintenance and turbine failures Contents • Introduction to Steam Turbine and Steam Engine • Types of Steam Turbine • Principles of Operation and Design – Turbine Efficiency • Impulse Turbine – Pelton Wheel • Reaction Turbine – Lawn Sprinkler • Construction of Steam Turbine • Casing and Shaft Arrangement • Steam Supply and Exhaust • Operation of Steam Turbine • Maintenance of Steam Turbine 57

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Who Should Attend Steam Turbine Operators, Technicians and Engineers. Dates: Jun 18-19, Nov 19-20 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 9.8

Root Cause Failure Analysis for Maintenance

Is maintenance reactive? What can we learn from the failures and how to proactively eliminate them? This programme gives the insight on failure causes and how to overcome them. The participants will appreciate the power of data to overcome future failures. Objectives • Understand what cause failures • Know how to analyse failures • Apply ‘decision diagram’ methodology • Draft proactive maintenance strategy • Use proactive tools to overcome failures Contents • Autonomy of Failures • Root Cause Analysis • Mechanical Failures • Electrical Component Failures • Pneumatic Failures • Proact Failures Who Should Attend Maintenance Engineers, Maintenance Supervisors, Maintenance/Predictive Maintenance Technicians and also Equipment personnel. Dates: Apr 11-12, Oct 3-4 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 9.9

Technical Troubleshooting and Decision Making for Maintenance

Maintenance has moved from backyard support role to the front runner with major role as a critical department; more so as modernisation has changed the equipment generation to be hi-tech and sophisticated. Technicians are required to critically understand problems and perform repairs immediately. This programme aims to provide maintenance personnel with a good know-how of various troubleshooting techniques to effectively troubleshoot and make good judgments. Objectives • Gain in-depth understanding of failures • Understand the implication of high downtime • Apply latest troubleshooting skills Contents • Understanding Problems - Autonomy of Problems • Current Problem Solving Approaches • Troubleshooting Techniques - Using the Right Tools - Physical Troubleshooting - Mind Mapping Process 58

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my



Training Calendar 2012

- P-M Analysis Decision Making for Maintenance

Who Should Attend Maintenance personnel. Dates: May 28-29, Nov 28-29 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 9.10

Troubleshoot Industrial Automation Installations

Stiff competition, higher quality standards and growing concerns of safety and environmental damage have pushed the industrial sector to adapt state-of-the-art automation techniques for effective utilisation of resources and optimised performance of the process plants. Recent trend of merging control systems associated with both factory and process automation demands knowledge from diverse fields. Automation applications span across plant automation, discrete and batch process control, embedded machine control and manufacturing production line automation. The industrial automation applications include automation of time critical systems that demand precise real time readings and control. Objectives • Understand the relevant requirements of industrial automation • Identify a wide range of industrial automation equipment • Diagnose basic faults and recognise their associated symptoms • Work with a range of industrial automation equipment • Recognise and understand the operational and maintenance requirements of industrial automation equipment • Use diagrams as an aid to maintenance Contents • Building Blocks of Industrial Automation • Instrumentation • Industrial Data Communications • Process Control • From SCADA to Business System Who Should Attend Managers, Engineers, Project Leaders, Programmers and those who would like to gain overall appreciation and understanding of industrial automation and control technology. Dates: Apr 2-3, Sep 24-25 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.)

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

10.

TECHNICAL

10.1

Basic Electricity and Troubleshooting

Training Calendar 2012

Electrical energy is extremely essential for industries. Its efficiency, availability and reliability delivering electrical energy to the industries at all time as required must be fully guaranteed. In order to ensure the continuous supply of energy source the electrical system of installation in the industries must be closely monitored which include proper operation and maintenance scheduled. Any failure or unsatisfactory performance of electrical energy source may disrupt the smooth operation of the industries. Technical personnel are required to learn and understand basic electricity to operate and maintain the electrical system which includes electrical circuit in industries. Objectives • Gain knowledge in basic electricity. • Identify different types of fault and the root cause • Use the proper method of troubleshooting faulty circuit • Eliminate downtime due to electrical failure • Eliminate cost of operation and maintenance • Promote smooth operations and maintenance Contents • Current, Voltage, Power and Energy • Alternating Current and Direct Current • Basic Electrical Circuit • Components of Basic Circuit and Their Working Principles • Conductors and Insulation • Basic Electrical Drawings • Various Types of Cables, Sizes and Current Ratings • Types of Faults and Root Cause in Electrical Circuit • Testing and Measuring Instruments • Troubleshoot Faulty Circuit Who Should Attend Plant Managers, Maintenance Managers, Engineers, Supervisors, Technicians and those who are directly involved in the operation and maintenance of electrical equipments and installation for industries. Dates: Mar 28-29, Jul 2-3 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 10.2

Solving Plumbing, Soil, Waste and Ventilation Systems Related Problems Effectively

In the areas of plumbing, there are many types of pipe materials and selecting the suitable type is important to ensure the least maintenance requirement. Water hammer is one of the key problems in pumping system damages, which arise from selecting the incorrect pump and wrong pipe size. Poor installation techniques also aggravate the problems. Objectives • Calculate pipe size and calculate duty point of transfer pump • Select the suitable type of pumping system to meet water usage requirements • Apply the correct method to install pump and the fittings • Minimise the impact of water hammer to the pipe lines • Calculate the stack size of soil, waste and vent using discharge unit methodology Contents • Fundamental of Fluid Dynamics • Pump Sizing 60

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• • • • • • • •

Training Calendar 2012

Cold Water Demand and Storage Tanks System Design and Pneumatic Sizing of Pneumatic Tanks Plastic Pipes and Friction Loss Hot Water Pipe Design for Expansion Joining Methods of Plastic Pipe Water Hammers and Preventive Measures Installation Pitfalls

Who Should Attend Facilities Manager, Engineers, Architects, Technicians and those involved in piping systems. Dates: Feb 29-Mar 1, Sep 19-20 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 10.3

The Operation and Maintenance of High and Low Voltage Main Switchboard and Switchgear

Switchboard is regarded as the main hub of the electrical power source delivered to a building. Its main function is to receive electrical power supply, control the power supply, distribute the power supply and protect the power supply. Switchgear is one of the mechanisms installed at the switchboard used to open and break the circuit designed to operate automatically or manually depending on the required purposes. Vast knowledge and experience about the switchboard and switchgear would ensure the continuity of power supply with less disruption to the daily operation. Objectives • Gain knowledge on switchboard and switchgear • Avoid serious interference to the daily operation in the company • Ensure continuous operation • Ensure safe working environment • Minimise maintenance cost Contents • Switchboard and Switchgear • Functions of Switchboard and Switchgear • Types of Switchboard • Types of Switchgear • Switchboard and Switchgear Protection System • Types of Switchboard Failure / Fault • Types of Switchgear Failure / Fault • Operation and Maintenance of Switchboard and Switchgear Who Should Attend Engineers, Chargeman, Wireman, Electricians, Technicians and Maintenance personnel. Dates: May 21-22, Oct 8-9 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 10.4

Flux Cored Arc Welding (FCAW) – 1G / 3G / 6G

Flux Cored Arc Welding is the second largest welding process used by industries for its ability to produce economical and acceptable quality of weld deposit with greater output compared to conventional Shielded Metal Arc Welding and Gas Metal Arc Welding process. Flux Cored Arc Welding is normally performed with a CO2 shield to protect the weld pool from atmospheric attack, thus it becomes a gas-shielded process. Certification will be conducted in accordance with the requirement of AWS D1.1, ASME IX, BS EN 287 and DIN. 61

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Objectives • Gain comprehensive knowledge on the flux cored arc welding process • Perform flux cored arc welding process to finished products to set standards Contents • Safe Essentials in Welding • Familiarisation with FCAW Process • Different Modes of Metal Transfer • Maintenance of Welding Equipment • Welding Defects and Solutions • Welding Procedure and Selection of Welding Alloys • Welding Procedure Specification • Preparation of Weld Joints • Complete Joint Penetration • Partial Joint Penetration • Practice in Welding for 1G/3G/6G Position Who Should Attend Welders/Fitters, Supervisors, Foreman, Technicians and those who have to handle welding in their job functions. Dates: Feb 20-24, Jul 9-13 Duration: 5 days Scheme: SBL CPD Hours: 35 Fees: FMM Members RM1,800 Non-Members RM2,000 (1G / 3G) FMM Members RM2,400 Non-Members RM2,600 (6G) In-House Training Available 10.5

Gas Metal Arc Welding (GMAW) – 1G / 3G / 6G

This course is designed to offer necessary theoretical and practical exposure to Gas Metal Arc Welding process. Certification will be conducted in accordance with the requirement of AWS D1.1, ASME IX, BS EN 287 and DIN. Objectives • Gain comprehensive knowledge on the gas metal arc welding process • Perform gas metal arc welding process to finished products to set standards Contents • Safe Essentials in Welding • Introduction to GMAW Process • Different Modes of Metal Transfer • Welding Equipment Option and Function • Shielding Gases • Welding Defects and Solutions • Welding Procedure Specification • Welding Techniques • Preparation of Weld Joints • Metal and Filler Selection • Cutting Processes • Welding Flat Fillet (3F), Flat Butt, Horizontal Butt (1G/3G/6G) Who Should Attend Welders/Fitters, Supervisors, Foreman, Technicians and those who have to handle welding in their job functions. Dates: Apr 16-20, Sep 24-28 Duration: 5 days Scheme: SBL CPD Hours: 35 Fees: FMM Members RM1,800 Non-Members RM2,000 (1G / 3G) FMM Members RM2,400 Non-Members RM2,600 (6G) In-House Training Available 62

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

10.6

Training Calendar 2012

Gas Shielded Tungsten Arc Welding (GTAW) – 1G / 3G / 6G

Advancement in engineering material and fabrication technology have increased the demand for welds with requirements that can best be met by adopting conventional and pulsed TIG welding. Certification will be conducted in accordance with the requirement of AWS D1.1, ASME IX, BS EN 287 and DIN. Objectives • Gain comprehensive knowledge on the gas shielded tungsten arc welding process • Perform gas shielded tungsten arc welding process to finished products to set standards Contents • Safe Essentials in Welding • Familiarisation with TIG Process • Selection of Tungsten Electrodes and Shielding Gases • Handling of Welding Equipment • Welding Defects and Solutions • Selection of Filler Alloys • Welding Procedure Specification • Preparation of Weld Joints • Practice in Welding for 1G/3G/6G Position Who Should Attend Welders/Fitters, Supervisors, Foreman, Technicians and those who have to handle welding in their job functions. Dates: Jun 4-8, Nov 5-9 Duration: 5 days Scheme: SBL CPD Hours: 35 Fees: FMM Members RM1,800 Non-Members RM2,000 (1G / 3G) FMM Members RM3,000 Non-Members RM3,200 (6G) In-House Training Available 10.7

Shielded Metal Arc Welding (SMAW) – 1G / 3G / 6G

This course is designed to offer necessary theoretical and practical exposure to Shielded Metal Arc Welding process. Certification will be conducted in accordance with the requirement of AWS D1.1, ASME IX, BS EN 287 and DIN. Objectives • Gain comprehensive knowledge on the shielded metal arc welding process • Perform shielded metal arc welding process to finished products to set standards Contents • Safe Essentials in Welding • Introduction and Principles of SMAW • Welding Defects and Solutions • Proper Metal Filler Selection for All Applications • Welding Procedure Specification • Preparation of Weld Joints • Butt Joint, Fillet and Lap Joint • Cutting Processes • Practice in Welding for 1G/3G/6G Position Who Should Attend Welders/Fitters, Supervisors, Foreman, Technicians and those who have to handle welding in their job functions.

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Dates: May 14-18, Oct 8-12 Duration: 5 days Scheme: SBL CPD Hours: 35 Fees: FMM Members RM1,800 Non-Members RM2,000 (1G / 3G) FMM Members RM2,400 Non-Members RM2,600 (6G) In-House Training Available 10.8

Welding Technology for Plant Maintenance

Welding is an important process in all major industries with the cost of spares and material has risen many folds. This course aims to improve the quality and knowledge of welding which will benefit the industries in terms of productivity and savings. Objectives This course aims to provide a comprehensive knowledge and updates in maintenance welding technology, so as plants and machines would be in good operating condition at low maintenance cost. Contents • Welding Safety • Basic Welding Process • Selection of Welding Equipment • Quality Assurance in Welding • Maintenance Welding • Low Heat Input Technology • Basic Metallurgy • Typical Wear Problems in Industries • Selection of Welding Electrodes • Cold Welding Technology • Repair Technique for High Carbon Steel • Cast Iron Welding Technique • Hard Facing Technique Who Should Attend Maintenance Managers, Plant Managers, Engineers and Executives. Dates: Mar 14-15, Aug 15-16 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.)

64

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

11.

INFORMATION AND COMMUNICATION TECHNOLOGY

11.1

Adobe Suite

Training Calendar 2012

With Adobe Illustrator, participants will discover the unique features of Illustrator, including how to create logos, professional type effects, complex airbrush effects and colour control. Participants will learn the industry standard programme for print and online graphics. With Adobe Photoshop, participants will learn colour painting, photo retouching and image editing. Whether you are a designer, illustrator, photographer, video artist, webmaster or just a beginner, Photoshop offers you many opportunities to make your images look great. Adobe InDesign, is a robust and easy-to-use design and layout programme. Participants can create documents of many types, from single page advertisements and flyers, to complex multi-page colour publications. Objectives • Discover high quality drawing and illustration with Adobe Illustrator • Use Adobe Photoshop to enhance photo editing • Create documents of many types, from single page advertisements and flyers, to complex multipage colour publications Contents • Adobe Illustrator • Adobe Photoshop • Adobe InDesign • Adobe Acrobat • Adobe Authorware • Adobe Director • Adobe Dreamweaver • Adobe Fireworks • Adobe Flash • Adobe Freehand • Adobe Pagemaker Who Should Attend Graphic Professionals. Experienced users will also benefit from the many tips and tricks and special exercises. Duration: 2 days (Adobe Illustrator) 2 days (Adobe Photoshop) 2 days (Adobe InDesign) 2 days (Adobe Acrobat) 2 days (Adobe Authorware) 2 days (Adobe Director) 2 days (Adobe Dreamweaver) 2 days (Adobe Fireworks) 2 days (Adobe Flash) 2 days (Adobe Freehand) 2 days (Adobe Pagemaker) Scheme: SBL CPD Hours: 14 Fees: FMM Members RM1,100 Non-Members RM1,200 (Adobe Illustrator) FMM Members RM1,100 Non-Members RM1,200 (Adobe Photoshop) FMM Members RM1,100 Non-Members RM1,200 (Adobe InDesign) FMM Members RM1,100 Non-Members RM1,200 (Adobe Acrobat) FMM Members RM1,100 Non-Members RM1,200 (Adobe Authorware) FMM Members RM1,100 Non-Members RM1,200 (Adobe Director) FMM Members RM1,100 Non-Members RM1,200 (Adobe Dreamweaver) FMM Members RM1,100 Non-Members RM1,200 (Adobe Fireworks) FMM Members RM1,100 Non-Members RM1,200 (Adobe Flash) FMM Members RM1,100 Non-Members RM1,200 (Adobe Freehand) FMM Members RM1,100 Non-Members RM1,200 (Adobe Pagemaker) In-House Training Available 65

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

11.2

Training Calendar 2012

Analysing Financial Data with Microsoft Excel

Financial Application with Microsoft Excel delves into the use of Microsoft Excel as a calculation tool for Financial Professionals. This course stands out on its own as it covers the areas that accountants or any financial professional need in a practical corporate environment. It provides tools to analyse what the numbers are saying and in turn to predict the outcome of strategic and tactical decisions. Essential functions e.g. IF, INDEX, MATCH, NPV and OFFSET will be covered. The `What If’ analysis and pivot data, common, yet, very powerful tools will be covered extensively in maximising their application at work. Objectives • Understand and use the Excel functions • Analyse data using ‘what if’ analysis feature in Excel such as Data Table, Solver and Scenarios • Understand and use PivotTable as a reporting tool to extract and manipulate the data in a presentable table and convert the extracted data to charts Contents • Functions for Financial Analysis • Sensitivity Analysis in Business • Analysing Data Who Should Attend Financial Professionals, Investment Analysts, Accountants and users of financial formulas in their daily work. Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM500 Non-Members RM600 In-House Training Available 11.3

AUTOCAD 2011 (Basic/Intermediate/Advanced)

This programme covers the AutoCAD concepts. Objectives This programme provides the participants with the necessary skills and knowledge on how to use the AutoCAD features such as how to create, edit drawings, 3-D models, primitives, Boolean operators and rendering. You will also learn how to prepare slides for presentation. Contents (Basic/Intermediate) • Starting to Draw • Opening a Drawing • Using Commands • Specifying Co-ordinates • Setting up a Drawing • Drawing Simple Lines • Drawing Curves and Point Objects • Viewing Your Drawing • Editing Your Drawing: Basic Tools • Organising Drawings with Layers • Creating Text • Drawing Dimensions • Drawing Complex Objects

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

(Advanced) • Specifying 3D Co-Ordinates • Viewing 3D Drawings • Creating 3D Surfaces • Creating Solids and Editing in 3D • Rendering in 3D • Keeping Control of Your Drawings • Working with Other Applications

Who Should Attend Anyone who wishes to create his/her drawings using AutoCAD. Targeted for personnel in manufacturing, engineering or designing industry. Duration: 3 days (Basic/Intermediate) 3 days (Advanced) Scheme: SBL CPD Hours: 21 Fees: FMM Members RM1,300 Non-Members RM1,500 (Basic/Intermediate) FMM Members RM1,400 Non-Members RM1,600 (Advanced) In-House Training Available 11.4

Data Management with PivotTable

PivotTables are powerful data analysis tools, yet most Excel users do not use them to their full potential. This course shows participants why PivotTables are so versatile for data analysis and how they can leverage PivotTables to rapidly spot trends and make fast business decisions on mountains of data. Most reports at work will be simplified extensively with usage of the PivotTable and PivotChart tool. Objectives • Use PivotTable as a reporting tool to create an interactive table that can quickly manipulate large amounts of data • Customise the PivotTable to change the view of the data to see summaries of the source data such as total or average, and display the details for areas of interest • Convert the extracted data in PivotTable to PivotChart Contents • What are PivotTables? • Creating PivotTables • Working with PivotTable Components • Using PivotTables in the Real World • Working with PivotCharts • Analysing Multidimensional Data with PivotTables

Who Should Attend Users of Microsoft Excel especially professionals who have made Microsoft Excel as an indispensable tool at work. Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM400 Non-Members RM500 In-House Training Available 11.5

Microsoft Excel Functions and Formulas

Users of Microsoft Excel are familiar with its common functions and formulas but many have yet to discover the far potential and application of these tools. In learning and maximising its specific and relevant functions, the common and tedious tasks can be simplified and made easy. Objectives • Learn the basic facts in using Microsoft Excel formulas • Master the use of more complex functions • Avoid common pitfalls in using Microsoft Excel functions and formulas 67

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Contents • Basic Facts About Formulas • Working with Names • Logical and Information Functions • Array of Formulas • Text Functions • Dates and Times Functions • Math and Trig Functions • Counting and Summing Functions • Lookup Functions

Who Should Attend Those who use Microsoft Excel extensively at work and users who want to know more about functions that are available in Excel. Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM800 Non-Members RM900 In-House Training Available 11.6

Microsoft Excel Macro/VBA (Advanced)

In Microsoft Excel, in order to automate many of the repetitive tasks that are part of spreadsheet development, you can simplify your work by creating macro using Excel VBA (Visual Basic for Applications). This course will cover in-depth on VBA such as create user form application, design your own toolbar, shortcut menu, add-ins and help menu, apply VBA in Excel chart and pivot table for powerful data analysis result. Participants will be able to use the skills learned to apply in real life projects to fit their professional needs. Objectives • Understand the concept of Microsoft Excel VBA (Macro) • Apply the VBA in the work applications to automate repetitive tasks Contents • Userform Application Using VBA • Working with Events • Working with Charts • Manipulating Files with VBA • Creating Custom Toolbars • Creating Custom Menus • Creating and Using Add-Ins • Working with PivotTables • Providing Help for Your Applications

Who Should Attend Anyone who wish to learn in depth of Microsoft Visual Basic for applications to transform raw data into meaningful information and to apply in various scenarios. Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM950 In-House Training Available 11.7

Microsoft Project (Basic/Intermediate)

This course covers the project management concepts and applications using Microsoft Project. Objectives • Understand the project management concepts • Design and create project • Create tasks and define project start and end dates 68

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• • • • • • • •

Training Calendar 2012

Set relationships between each task Apply project filter Manage resources and constraints Track progress Create and print charts and reports Monitor tasks and resources Work with critical paths Customise project environment

Contents • Project Management Fundamentals • Overview of Microsoft Project • Creating a Project • Managing Resources • Managing the Schedule • Reporting • Monitoring • Controlling • Customising Project Environment

Who Should Attend Those who wish to create projects, manage schedules, create reports, monitor and control tasks and resources and customise project environment using Microsoft Project. Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM650 Non-Members RM750 In-House Training Available 11.8

Microsoft Office Suite 2007

The Microsoft Office Suite courses cover comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn. New users will be guided through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2007 edition. These courses will train participants how best to meet their needs through the use of MS Word, Outlook, Excel, PowerPoint and/or Access. Objectives • Navigate through the new easy-to-use interface, ribbon, office button, contextual tabs and galleries • Create and share documents through the new, easy-to-use interface • Create presentations with pictures, shapes, animation and advanced delivery options • Prepare professional charts and share data with co-workers, customers and business partners • Follow basic and advanced functions of e-mail, planning/scheduling features and customising the interface • Track and report information with ease, modify pre-built applications and share database information Contents • Microsoft Word 2007 (Basic/Intermediate and Advanced) • Microsoft Access 2007 (Basic/Intermediate and Advanced) • Microsoft PowerPoint 2007 (Basic/Intermediate and Advanced) • Microsoft Excel 2007 (Basic/Intermediate and Advanced) • Microsoft Outlook 2007 (Basic/Intermediate)

Who Should Attend Anyone who likes to learn newer version of Microsoft Office Suites from 2000 to 2007.

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Duration: 2 days (Microsoft Word 2007) 2 days (Microsoft Access 2007) 1 day (Microsoft PowerPoint 2007) 2 days (Microsoft Excel 2007) 2 days (Microsoft Outlook 2007) Scheme: SBL CPD Hours: 7 (1 day) / 14 (2 days) Fees:FMM Members RM250 Non-Members RM300 (Microsoft Word 2007, Basic/Intermediate) FMM Members RM270 Non-Members RM320 (Microsoft Word 2007, Advanced) FMM Members RM250 Non-Members RM300 (Microsoft Access 2007, Basic/Intermediate) FMM Members RM410 Non-Members RM500 (Microsoft Access 2007, Advanced) FMM Members RM150 Non-Members RM180 (Microsoft PowerPoint 2007, Basic/Intermediate) FMM Members RM170 Non-Members RM200 (Microsoft PowerPoint 2007, Advanced) FMM Members RM250 Non-Members RM300 (Microsoft Excel 2007, Basic/Intermediate) FMM Members RM300 Non-Members RM350 (Microsoft Excel 2007, Advanced) FMM Members RM320 Non-Members RM400 (Microsoft Outlook 2007, Basic/Intermediate) In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.)

70

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

12.

INDUSTRIAL SAFETY AND ENVIRONMENTAL MANAGEMENT

12.1

Accident Prevention at Workplace

Training Calendar 2012

The workplace invariably contains a large variety of hazards. Accident prevention measures are complex issues necessitating the interfacing, among others, company policy, safety procedures in place, work habits, legislation and projected return on investment. This course enables participants to identify and evaluate hazards in order to support decision-making processes for setting up logical approaches to deal with workplace hazards and thus applying effective accident prevention measures. Objectives • Understand the impact of an accident to an organisation and its effect on employees • Review and brainstorm the essentials of safe operations • Increase productivity through reduction in number of accidents and how striving for continual improvements are measured • Comply with legislative requirements for a safe workplace Contents • Malaysian Safety and Health Legislation • The Benefits of an Accident Free Workplace • The Role of Management and Employees in Accident Prevention Programme • Accident Prevention Programme • Monitoring and Continuous Improvement Who Should Attend Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities. Dates: Feb 27-28, Jul 16-17 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 12.2

Chemical Hazard Risk Assessment (CHRA)

It is the duty of the employer to protect employees from the adverse effects of chemicals. Thus there is a need to identify, evaluate and control any health risk associated with the use of the chemicals. This programme will provide guidelines for employers and employees on the procedures and protocol for conducting a chemical health risk assessment to ensure the safe use of chemicals. Objectives • Identify, evaluate and control health risks posed by the use of chemicals • Make informed decision to protect the health of employees exposed to hazardous chemicals Contents • Definitions: Risk Assessment, Risk Management, Hazard and Risk • The Techniques of Risk Assessment • Risk Management • Methods of Hazard Identification • Assessing the Risk • Monitor and Review • Communication and Record Keeping • Legal Requirements Who Should Attend Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities.

71

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Dates: Apr 9-10, Oct 22-23 Duration: 2 days Scheme: SBL/SBL-KHAS Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 12.3

Training Calendar 2012

CPD Hours: 14

Fire Safety and Fire Protection Systems in Manufacturing

Fire protection systems are installed as controls in the industrial complexes and commercial buildings against fire losses. Unless the facilities management team understand the design concepts and maintain these protection systems in accordance with established standard or best industrial practices, these systems may not operate effectively hence losses could be catastrophic. Objectives • Understand the insurance underwriting principles and the list of discounts allowed for each fire protection system installed • Understand the meaning of combustible materials (solid, liquid and gases) and likely sources of heat source which would start a fire • Understand how explosion can occur in an industrial complex which deals with combustible dust, vapour clouds and gases • Understand both the passive and active systems installed, their functionality and the maintenance requirement • Identify the various types of sprinkler systems and components of the sprinkler system Contents • Fire Assessment and Fire Losses • Principles of Combustion • Life Safety • Fire Causes and Explosion • Mitigation Measures on Explosion • Passive Fire Protection Systems • Active Fire Protection Systems • Sprinkler Design, Hose Reel, Hydrant Concepts • Maintenance of Fire Protection Systems • Fire Certificate for Designated Building Who Should Attend Maintenance Managers, Engineers, Safety Officers, Supervisors, Technicians and those who are involved in safety. Dates: Apr 18-19, Oct 10-11 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 12.4

HACCP and Food Safety

The size of the food-related industry and the diversity of products and processes have grown tremendously – in the amount of domestic food manufactured and the number and kinds of food imported. At the same time, federal, state and local agencies have limited level of resources to ensure food safety. These new challenges to the food supply have therefore prompted relevant business organisations to seriously consider adopting a food safety system on a wider basis. There is also increasing public health concern about chemical contamination of food: for example, the effects of lead in food on the nervous system. Objectives • Have a comprehensive overview of HACCP • Understand key principles of HACCP • Familiarise with audit procedures • Link hygiene to implementation 72

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Contents • Origin of HACCP • Why the Need for HACCP • Traditional Limitations • Relevant Laws • Benefits of Implementation • The Need to Understand Hygiene • Guidelines and Principles of HACCP • The Audit Dimensions • Cultural Enablers: Do We Do It for Certification Only? Who Should Attend Managers, Executives, Officers and Supervisors who are involved in the food and beverage industries, manufacturers and service providers. Dates: Jan 9-10, Jun 20-21, Dec 12-13 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 12.5

How to Develop an Effective Safety and Health Committee

The “Occupational Safety and Health Act 1994” has made it mandatory for workplaces with forty or more employees to have a Safety and Health Committee. Following that, Occupational Safety and Health (Safety and Health Committee) Regulations 1996 was promulgated and these had been enforced effective January 1, 1997. With this enforcement, employers are required to reorganise the existing safety and health committee in accordance with these regulations. This programme is specially designed to help participants set up a safety committee or reorganise the existing ones in compliance with the regulatory requirements. Objectives • Understand the Occupational Safety and Health (Safety and Health Committee) Regulations 1996 • Identify the changes that this promulgation brought along • Identify the legal requirements, safety techniques and relevant standards Contents • Interpretation of Occupational Safety and Health (Safety and Health Committee) Regulations 1996 • What are the Legal Requirements? • Functions, Objectives and Types of Committee • Composition and Duties of Committee • Accident Prevention Measures • The Criteria of an Effective Safety Committee • Checklist for Safety Committee Who Should Attend Safety Officers, Human Resource Managers/Executives and Members of a company’s Safety Committee. Dates: Mar 12-13, Sep 3-4 Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

12.6

Training Calendar 2012

Mengendali Bahan Kimia Dengan Selamat

Objectives • Mengendali bahan kimia dengan selamat • Memahami peruntukan perundangan yang berkaitan • Mengenalpasti dan menyatakan ciri-ciri label yang betul • Merancang dan melaksanakan langkah-langkah kecemasan • Melaksanakan pemeriksaan keselamatan di tempat kerja Contents • Prinsip Pengurusan Keselamatan Kimia • Akta Keselamatan dan Kesihatan Pekerjaan 1994 • Pengelasan, Pembungkusan dan Pelabelan Bahan Kimia Berbahaya 1997 • Risalah Data Keselamatan Kimia • Penggunaan dan Standard Pendedahan Bahan Kimia Berbahaya Kepada Kesihatan 2000 • Kawalan Terhadap Bahaya Kemalangan Besar Dalam Perindustrian 1996 • Pertolongan Cemas dan Pelan Tindakan Kecemasan • Prosedur Pengendalian Yang Selamat • Pengangkutan dan Penstoran Bahan Kimia • Kesan kesihatan Bahan Kimia • Alat Lindung Diri dan Praktikal • Perbincangan dan Praktikal Who Should Attend Juruteknologi Makmal Perubatan/Ahli Jawatankuasa Keselamatan dan Kesihatan, Pegawai/Pengamal Keselamatan dan Kesihatan dan Pekerja yang mengendali bahan kimia. Dates: May 7-8, Sep 19-20 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 12.7

Occupational First Aid Skills and CPR

Prevention is still one of the best methods against accidents at the workplace. However, even the best preventive efforts sometime fail and it is therefore prudent to prepare for such eventualities. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. This programme will impart the basic practical knowledge of First Aid and it includes a session on Cardiopulmonary Resuscitation (CPR) to help participants possess life-saving and life-sustaining skills. Knowledge in first aid makes the difference between life and death. First Aid Certificates will be awarded to participants who pass both the Theory and Practical Exam. Objectives • Be aware of the importance of proper safety procedures and principles of a healthy lifestyle • Understand basic first aid principles and procedures • Identify common injuries at the workplace and how to deal with these injuries • Possess life-saving and life-sustaining skills Contents • Wound and Bleeding • Musculoskeletal Injuries • Burn Injuries • Shock • Basic Life Support • Patient Transport

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Who Should Attend This programme is specially designed for all Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace. Dates: Mar 26-27, Jul 4-5, Nov 19-20 Duration: 2 days Scheme: SBL/SBL-KHAS Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 12.8

CPD Hours: 14

Occupational Safety and Health Leadership – A Paradigm

Management must lead in the safety and health initiatives and employees’ co-operation is vital to ensure a safe workplace. A sound leadership in ensuring an effective safety and health management system can pay rich dividends in the form of reduction in accident rate. The close co-operation between the employer and employee will play a fruitful role in any safety endeavour. Both management and employees must be knowledgeable in the techniques of safety and health management so that they can contribute efficiently towards a safe and healthy workplace. Objectives • Comprehend the fundamentals of loss control and to apply suitable control measures to reduce or eliminate risks • Ensure stakeholders are aware of their duties and responsibilities towards ensuring a safe and healthy work culture • Resolve the various safety and health problems by using various models • Strive for continual improvement in safety and health Contents • The Concept of Occupational Safety, Health and Welfare • Hazards and Risks • Unsafe Acts and Conditions • Effective Leadership Qualities • Policy, Procedures and Training • Safety Goal, Objectives and Metrics (Zero Accident Philosophy) • Safety Culture and Behaviour-Based Safety • Application of Risk Assessment in Emergency Response Plan and First Aid Facilities • Motivation, Hazard Communication and Discipline • Performance Measurement Who Should Attend Safety and Health Committee Members, Heads of Department and Human Resource personnel with safety and health responsibilities. Dates: May 14-15, Nov 5-6 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 12.9

Safe Forklift Driving Skills

Under the Occupational Safety and Health Act 1994 all personnel involved in the use of material handling equipment should be trained. The forklift is a marvellous high-powered machine built robust and designed with all the safety features to lift and shift various kinds of goods and materials, some of which are very heavy, expensive and hazardous. Incompetent driving and handling of the forklift, and ignorance of the safety regulation, have been the cause of many accidents resulting in injuries and fatalities. Competent driving and handling and the practice of safety rules can ensure accident prevention and save lives. Objectives • Learn about various components of a forklift and their functions • Perform daily forklift safety performance inspection and preventive maintenance 75

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

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Training Calendar 2012

Learn about loads, safe operating procedures and operational rules of a forklift Acquire proper skills required to drive a forklift and practice safe driving skills at the workplace

Contents • Personal Safety • Accident Statistics/Causes • Components of a Forklift • Forklift Checks and Inspections • Loads Handling • Safe Operating Procedures • Operational Rules • Forklift Familiarisation • Safety, Performance Inspection and Preventive Maintenance Who Should Attend Supervisors, Line Leaders, Forklift Operators who have just started to handle a forklift and others who have no experience in handling forklifts. Dates: Feb 9, Jun 6, Nov 26 Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM500 Non-Members RM700 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.)

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

13.

SUPERVISORY AND MOTIVATIONAL SKILLS

13.1

Bimbingan dan Kawalan Prestasi Kerja Untuk Ketua Operator

Training Calendar 2012

In view of the emphasis by companies to train their supervisors and line leaders, FMM Institute has specially designed and developed the programme on “Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator”. To further develop these individuals, they need to know more about effective communication to create “win-win situations”. This is an advanced programme specially designed for supervisors and line leaders. This programme focuses on techniques in supervising, coaching and guiding subordinates. Effective communication skills are also included to encourage team work and co-operation. Objectives • Develop effective techniques of guiding subordinates at work • Acquire knowledge on supervising problematic subordinates • Enhance ways of communication to transform conflict into co-operation • Apply techniques of monitoring subordinates performance through daily performance system Contents • Fokus kepada Pelanggan • Menyelia Pekerja Bermasalah • Bimbingan di Tempat Kerja • Mengawas Prestasi Kerja • Membina Keyakinan Diri Sebagai Pemimpin • Kerjasama Pasukan Memberi Hasil Who Should Attend This programme is designed specially as a follow-up for past participants of the programme on “Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator”, Supervisors and Senior Leaders. Dates: Mar 12-13, Jul 18-19, Nov 28-29 Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 13.2

Effective Supervisory Management Skills

Supervisors are the main connectors joining management and employees, making it possible for each one of them to perform effectively. Supervisors are the level of management linking the operations of each department to the rest of the organisation. This view underscores the critical importance of developing people at the supervisory level. This programme is designed to provide supervisors clarity in their roles that will enhance his/her ability to be in control of his/her job. Thus, it is their confidence that will help determine the success of their supervision. Objectives • Understand the organisational status of a supervisor • Understand the concept of delegation, authority relationships, communication principles, target setting and the need for rules and regulations • Understand the supervisory roles, tasks and duties and how these impact work group behaviour • Develop supervisory skills so as to influence group work behaviour and motivation Contents • The Organisational Status of Supervisor - Organisation, Its Structure and Functions - Delegation and Employee Accountability • Supervisor’s Tasks and Duties - Organisational Objectives - Setting Work Group and Tasks • Supervisory Skills - Supervisory Attributes 77

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

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Training Calendar 2012

Problem Solving and Decision Making Techniques Time Management and Strategies in Managing Time Effective Communication Coaching and Counselling

Who Should Attend Assistant Managers, Senior Executives, Executives and Supervisors. Dates: Apr 18-19, Oct 1-2 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 13.3

Enhance Your Professional Image Through Positive Attitude

To handle your work with some standards, be it efficiency, effectiveness or excellence, you must develop a professional approach. This can only be reached if you have the right and positive attitudes. This pragmatic programme will help you to understand your role better, why you are important to the organisation, how to develop a positive and proactive outlook, and how to improve your skills, abilities, talents and attitudes. Objectives • Take responsibility for your growth in life and at work • Understand your role better and why it is important • Develop a positive and proactive outlook • Improve the core competency skills • Enhance professional image and practice Contents • What is Our Purpose and Role in the Workplace? • Why are we important to the Organisation? • Why is Change Necessary? • Enhancing Positive Working Relationships • Proactive Approach Towards Your Job • Motivating Self and Others • Enhancing Efficiency and Effectiveness • Developing Communication Effectiveness • Instilling Pride in Your Organisation • Managing Personality Differences Who Should Attend Executives and Administrative staff. Dates: May 9-10, Nov 26-27 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 13.4

Kemahiran Menjalankan ‘On-Job Training’ Yang Berkesan

Conducting on-job training (OJT) that is effective involves more than just having one employee to show another how to do something. It is important to choose the right people to lead OJT activities and to make sure that they have the skills necessary to do so effectively. Objectives • Fill areas of gaps with knowledge and skills, and change all negative attitudes to positive attitudes • Improve performance of employees to enhance productivity and profit of the organisation • Fulfil organisational long term goals i.e. vision and quality objectives • Adopt proactive and zero defect culture • Encourage innovative and creative ideas of employees for optimum use of materials 78

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Contents • Pengenalan ‘On-Job Training’ (OJT) • Mengenali Keperluan OJT • Analisa Tugas dan Peta Kemahiran • Melaksanakan OJT • Penilaian dan Rancangan Tindakan OJT Who Should Attend Assistant Managers, Senior Executives, Executives and Supervisors. Dates: May 30-31, Dec 3-4 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 13.5

Kemahiran Penyeliaan Yang Berkesan

The role and functions of supervisors have become increasingly important in almost all organisations. While managers and bosses are busy with business planning and undertake further investment activities, supervisors will assume the role to motivate workers to achieve the overall objectives of the company. They are also responsible to channel the top management’s vision and policies to the operators and workers. In return, the supervisors are required to revert feedback and issues of concern to the top. This way, they work as a cementing agent to bring people together and work as a productive team. Objectives • Memajukan penyelia sedia ada dengan memiliki ilmu, mengenali peralatan dan mengetahui sifatsifat tanggungjawab yang perlu ada dalam pengurusan penyeliaan • Melengkapkan peserta-peserta dengan tugasan dan tanggungjawab yang semakin mencabar dengan lebih memahami cara-cara perhubungan kemanusiaan dengan lebih baik dan berkesan • Bagi membantu peserta-peserta dalam memajukan kebolehan mereka sebagai penyelia yang berjaya, dengan penggunaan teknik-teknik komunikasi dan perlaksanaan yang terbaik agar kumpulan pengeluaran mereka berfungsi dengan lebih lancar di dalam perancangan dan lebih produktif di dalam memenuhi objektif organisasi Contents • Proses Kepimpinan • Harapan Organisasi • Pengurusan Masa • Komunikasi • Penyelesaian Masalah dan Membuat Keputusan • Penyerahan Tanggungjawab Yang Berkesan • Pengurusan Konflik Who Should Attend Department Heads, Executives, Officers, Supervisors, Potential Supervisors and others whose duties include supervision of a group of subordinates. Dates: Feb 20-21, Jun 25-26, Sep 12-13 Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 13.6

Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator

Conducted in Bahasa Malaysia, this programme provides participants with the skills to motivate line operators to handle grievances and complaints effectively and to coach and counsel subordinates towards positive change and increased productivity. Teambuilding is interspersed throughout the programme. 79

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Objectives • Enhance knowledge, skill and attitude as leaders • Accept each person as an individual and be able to motivate them to perform progressively • Develop an objective awareness and understanding of individual and organisational roles • Understand the concept of internal customers and teamworking for synergistic results • Develop a positive work attitude and communicate effectively Contents • Tanggungjawab di dalam Penyeliaan • Kepimpinan di dalam Penyeliaan • Kemahiran Pemimpin “Situational” yang Berkesan • Asas Komunikasi • Kemahiran Hubungan Kemanusiaan • Menggerakkan Prestasi • Menyelia Prestasi • Kajian Kes Who Should Attend This programme is designed specially for Line Leaders and Operators who have the potential to be trained to handle greater responsibilities. Dates: Jan 9-10, May 16-17, Oct 15-16 Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 13.7

Sikap Kerja Positif

Most employees perceive work as a chore. Therefore their hearts and minds are not set on completing the task at hand efficiently and improve on the quality of the finished job. A dissatisfied employee will slowly spread his discontentment to fellow employees and this will have an adverse effect on the organisation as a whole. The main purpose of this programme is to open up an employee’s potential in realising his personal vision and the organisation’s objective through positive thinking and positive work attitude. Objectives • Understand and practise positive working concepts in an organisation • Adopt highly effective communication principles based on creating a positive working environment • Understand positive working values and skills in order to increase efficiency and quality of work • Plan and design positive steps towards building positive work culture at the workplace Contents • Suatu Pendekatan Ke Arah Kecemerlangan Organisasi • Konsep Positif • Kesepaduan Sikap Positif • Menilai Sikap Positif • Bagaimana Membentuk Sikap Positif • Sikap Positif dalam Budaya Kerja Cemerlang • Kaedah Membentuk Sikap Positif dalam Budaya Kerja Cemerlang • Dorongan dan Motivasi Diri untuk Membentuk Sikap Positif • Peranan Hubungan Kemanusiaan untuk Membentuk Sikap Positif Who Should Attend Executives, Supervisors, Line Leaders, Administrative and Clerical staff. Dates: Mar 26-27, Jul 2-3, Dec 12-13 Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 80

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

13.8

Training Calendar 2012

The Dynamics of Personal Power and Presence

Success and confidence are intricately linked. Success comes to those who believe that we will be successful. Many would like to choose what they want in life but seldom do so. Are you one of those? This programme offers you the steps to self-fulfilment that can positively transform you and your life. It would provide insights and a fresh view that will energise, enliven and change your mindset. Objectives • Change your approach to the way you carry yourself and work with others • Build the faith in one’s abilities and skills • Choose the life you want to lead • Give yourself the special lift in confidence and be a beacon of hope Contents • Valuing the Different Aspects of Confidence • Understanding People and Work • Delivering Confidence: Work of Leaders • Knowing How Confidence Can Grow or Erode • Facing Reality and Reinforcing Responsibility • Developing Win-Win Situations for People • Inspiring Proactive and Creative Actions • Boasting Your Communication Abilities and Skills • Demonstrating Your Professionalism • Buidling Your Total Image • Accepting Responsibilities • Believing You Can Excel and Reach for the Sky Who Should Attend Executives, Supervisors and Administrative staff. Dates: Feb 15-16, Aug 13-14 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.)

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

14.

COMMUNICATION AND CLERICAL DEVELOPMENT

14.1

Effective Communication Skills at the Workplace

Training Calendar 2012

Communication skills are one of the most important skills in the modern workplace. Communication skills help us to interact more effectively with colleagues at all levels of the organisation; this requires a complex mix of skill and style and an ability to adapt to different personality types. To establish and promote a particular view or idea, or to communicate an unpopular message, requires confidence and empathy. To consistently achieve successful outcomes, it is necessary to have an in-depth understanding of what really happens during the process of communication. Objectives • Identify communication problems that may be holding you back • Develop skills in asking questions that give you information you need • Develop skills in listening actively and empathetically to others • Enhance your ability to handle difficult situations without being manipulated • Identify behavioural style and its unique challenges • Organise information in a clear and concise manner • Implement techniques for varying your vocal tones and body language Contents • What is Professional Communication? • What is a Skilled Communicator? • Communication Barriers • Asking Questions • Using Your Body Language for Impact • Building High Impact Messages • The Power of Positive Language • Gaining the Confidence of Others • Listening Skills • From Impact to Actions • The Ten Commandments of Positive Relationships • Assertive Formula Who Should Attend All levels of employees. Dates: Jan 11-12, July 30-31 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 14.2

Enhance Your Administrative Skills

This course is designed for those who work in support positions, to help them improve their everyday performance in an office environment. It helps you to improve your communication skills, make a good first impression and develop personal management skills. Objectives • Learn how to self-manage to become more effective and efficient • Improve communication skills • Increase effectiveness in recognising and managing conflict • Dealing with difficult people Contents • Personal Best, Professional Best • Putting Others at Ease • Distorted Thinking • The Steps to Feeling Good 82

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

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Training Calendar 2012

Assertiveness Communication Skills Asking and Listening Non-Verbal Messages Writing Skills Self-Management Setting Goals Working as a Team

Who Should Attend Administrative staff. Dates: Mar 28-29, Aug 1-2 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 14.3

FMM English Language Proficiency Course

The FMM English Language Proficiency Course consists of three levels: Basic (Level I), Intermediate (Level II) and Advanced (Level III). This course is developed to cater to the needs of the industry to improve the English proficiency of the employees at the workplace. This course focuses on the grammar, listening, reading, speaking, writing aspects as well as giving real-life experiences to make language learning fully functional. An English proficiency assessment test will be conducted prior to the commencement of the course to determine the level of proficiency of the participants. The FMM Certificate in Business English (Level I, II and III) will be awarded by FMM Institute to participants who have passed the assessments at each respective level. Each level will be conducted over a period of 32 hours. FMM Business English Level 1 • Meeting People • Skills at the Workplace • Entertainment • Business Travel • Business Expenses FMM Business English Level II • Companies • Socializing • Processes and Operations • Making Arrangement • Brand Power • Ordering Goods and Services • Interviews • Presentations FMM Business English Level III • Exchanging Information • Companies • Meetings • Writing Memo and Emails • Business Writing • Presentation • Non Verbal Communication: Professional Appearance Who Should Attend This course is designed for anyone who wants to improve their ability to use English Language effectively in the business environment. 83

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Dates: Feb 18-Mar 11, Mar 31-Apr 22, May 12-Jun 10, Jun 23-Jul 15, Sep 1-30, Nov 3-25 Duration: 32 hours each level Scheme: SBL Fees: FMM Members RM700 Non-Members RM850 each level In-House Training Available 14.4

Grammar Essentials for Effective Business Writing

How you write and what you write can greatly influence and motivate your target audience, be it your clients, customers or the top management. The power of effective written communication can contribute significantly to organisational productivity, efficiency and success in today’s rapidly changing business world. This course is structured to be very practical and applicable to your business environment. Objectives • Fine-tune your writing to increase readability and credibility • Write clearly and concisely and eliminate structural and grammatical errors • Get hands-on experience in writing effective e-mails, letters or reports Contents • Mastering Basic Grammar in Written English • Sentence Structures and How to Use Them • Common Errors • Latest Business Writing Format and Trend • Writing for Results • Creating a Message • Writing Style and Right Tone • Types of Letters • Editing and Proof Reading Who Should Attend Managers, Executives and those who do a lot of correspondence at work. Dates: Apr 2-3, Oct 3-4 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 14.5

Managing Office Records and Files Effectively

Often we hear a business is only as good as its records. All correspondence with clients, financial information, market and clients’ facts are kept in files. The term records management refers to the administrative function in any organisation concerned with the creation, organisation, maintenance, use, retrieval and disposal of records. An organisation can save on time and money if it practises efficient record management as vital information can be retrieved and processed. This programme helps participants with the creation, organisation, maintenance, use, retrieval and disposal of conventional records to promote efficiency and productivity in the organisation. Objectives • Gain a better understanding of the importance of proper record management practices • Organise the records of an organisation more systematically and efficiently • Increase efficiency in processing records and files in respect of arrangement, keeping, filing, retrieving, maintaining and disposing of records Contents • Theory and Practice in Record Management • File Operation • Security Requirement and Characteristics of Good Record/Filing Room • Electronic Media in Filing Operations • Rules and Regulations Governing Record Management • Last Stages in Records Management – Final Destiny 84

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Who Should Attend Secretaries, Administrative Supervisors and Clerical staff in various organisations who want to ensure their records are properly filed and managed. Dates: Jan 16-17, Jun 11-12, Oct 29-30 Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available 14.6

Program Pembangunan Perkeranian

Conducted in Bahasa Malaysia, this programme touches on the roles and responsibilities of the clerical and support staff in meeting the company’s objectives. Participants would also learn to prioritise their work and manage their time more efficiently in order to be more productive. More often than not, the clerical and administrative function of the company does not command the attention of the management as it is deemed secondary as compared to other functions in the organisation. However, management must be aware of the vital support provided by the clerical and administrative staff in order to ensure the smooth running of the company. Thus it is beneficial to invest in the support team as they would be able to contribute positively in terms of higher overall productivity and efficiency. Objectives • Understand the administrative role and function of an organisation • Learn the importance of realising the organisation’s mission and objectives through daily work • Identify ways to foster good working relationship, positive work attitude and effective working habits so as to contribute positively towards the organisation’s productivity • Acquire excellent work ethics and work culture for personal improvement and organisational development Contents • Peranan dan Fungsi • Sistem Pejabat • Motivasi • Perhubungan Kemanusiaan • Komunikasi Berkesan • Pengurusan Masa dan Tugasan • Perkhidmatan Pelanggan Who Should Attend All levels of Clerical Staff, Secretaries, Personal and Administrative Assistants. Dates: Apr 23-24, Dec 5-6 Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 In-House Training Available (New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of the programmes.)

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

SMEs Skills Upgrading Programmes

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

FMM Institute has been approved as SME Corporation Malaysia’s (SME Corp) Professional Training Provider (PTP) and under this scheme, a total of 46 SMEs Skills Upgrading Programmes were approved by SME Corp to be conducted for SMEs so as to enjoy the 50% SMEs Skills Upgrading Grant. Eligibility to SMEs Skills Upgrading Grant •

Manufacturing sector (including agricultural-based industries) and manufacturing-related services - annual sales value is not more than RM25 million or with less than 150 full-time employees. Services sector (including ICT) - annual sales value is not more than RM5 million or with less than 50 full-time employees. SMEs must be registered under the Companies Act 1965 (Private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%).

• •

SMEs who contribute to the HRDF can also apply for training grants under the various schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be conducted on inhouse basis. SMEs Skills Upgrading Programmes 1.

7 Alat QC dan Pelaksanaan QCC (please refer page 48)

Dates: Feb 13-14, Oct 8-9 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 2.

Accident Prevention at Workplace (please refer page 71)

Dates: Feb 27-28, Jul 16-17 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 3.

Basic Electricity and Troubleshooting (please refer page 60)

Dates: Mar 28-29, Jul 2-3 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 4.

Collecting Difficult Accounts (please refer page 30)

Dates: Mar 21-22, Sep 24-25 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 5.

Effective Communication Skills at the Workplace (please refer page 82)

Dates: Jan 11-12, Jul 30-31 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available

87

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

6.

Training Calendar 2012

Effective Customer Service and Complaints Management (please refer page 26)

Dates: Mar 5-6, Jul 4-5, Nov 5-6 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 7.

Effective Disciplinary Management – Grievance Handling, Misconduct and Domestic Inquiry (please refer page 33)

Dates: Mar 5-6, Sep 3-4 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 8.

Effective Purchasing Management (please refer page 39)

Dates: Jun 6-7, Dec 17-18 Duration: 2 days Scheme: PERLA/PROLUS Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 9.

Effective Time Management (please refer page 21)

Dates: Jan 17-18, Jul 23-24 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 10.

Enhancing Your Creative Thinking and Problem Solving Skills (please refer page 23)

Dates: Mar 29-30, Aug 1-2 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 11.

How to Develop an Effective Safety and Health Committee (please refer page 73)

Dates: Mar 12-13, Sep 3-4 Duration: 2 days Scheme: PERLA/PROLUS Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 12.

How to Prepare and Maintain Full Set of Accounts (please refer page 31)

Dates: Feb 20-21, Jun 13-14, Nov 19-20 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 13.

Inventory and Stores Management (please refer page 40)

Dates: Apr 11-12, Oct 17-18 Duration: 2 days Scheme: PERLA/PROLUS Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available

88

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

14.

Training Calendar 2012

Kemahiran Penyeliaan Yang Berkesan (please refer page 79)

Dates: Feb 20-21, Jun 25-26, Sep 12-13 Duration: 2 days Scheme: SBL/SBL-KHAS Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 15.

Materials Planning and Control (please refer page 41)

Dates: May 16-17, Nov 19-20 Duration: 2 days Scheme: PERLA/PROLUS Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 16.

Mengendali Bahan Kimia Dengan Selamat (please refer page 74)

Dates: May 7-8, Sep 19-20 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 17.

Occupational First Aid Skills and CPR (please refer page 74)

Dates: Mar 26-27, Jul 4-5, Nov 19-20 Duration: 2 days Scheme: SBL/SBL-KHAS Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 18.

Operasi Stor dan Gudang (please refer page 43)

Dates: Mar 14-15, Jun 18-19, Nov 21-22 Duration: 2 days Scheme: PERLA/PROLUS Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 19.

Penyelenggaraan Asas Untuk Juruteknik (please refer page 55)

Dates: Jan 11-12, Jun 13-14, Dec 17-18 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 20.

Presentation and Communication Skills (please refer page 24)

Dates: Mar 21-22, Sep 3-4 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 21.

Production Planning and Control (please refer page 44)

Dates: Mar 26-27, Jul 2-3, Nov 22-23 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available

89

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

22.

Training Calendar 2012

Program Pembangunan Perkeranian (please refer page 85)

Dates: Apr 23-24, Dec 5-6 Duration: 2 days Scheme: PERLA/PROLUS Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 23.

Selling in Tough Times (please refer page 28)

Dates: Feb 20-21, Jun 20-21, Oct 10-11 Duration: 2 days Scheme: SBL/SBL-KHAS Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 24.

Sikap Kerja Positif (please refer page 80)

Dates: Mar 26-27, Jul 2-3, Dec 12-13 Duration: 2 days Scheme: PERLA/PROLUS Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 25.

Teknik Kawalan Kualiti Untuk QC (please refer page 52)

Dates: Apr 16-17, Sep 24-25 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 26.

Teknik-Teknik Peningkatan Produktiviti (please refer page 52)

Dates: May 21-22, Dec 3-4 Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) In-House Training Available 27.

Understanding ISO 9001:2008 Quality Management System Requirements

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 28.

5S Implementation

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 29.

Basic Programmable Logic Controller

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 30.

Clerical Development Programme

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 90

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

31.

Training Calendar 2012

Equipment Efficiency Through Maintenance Management

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 32.

Essential Management Skills

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 33.

Executive Development Programme

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 34.

ISO 9001:2008 Quality Management System Internal Audit

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 35.

Managing Conventional Records and Files Effectively

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 36.

Motivating Employees for Higher Productivity (Mandarin)

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 37.

Practical Aspect of Human Resource Management

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 38.

Safety and Health at Workplace

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 39.

Seven Leadership Skills of Highly Effective Supervisors (Mandarin)

Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 40.

Essential English Made Easy for Supervisors and Workers

Dates: Available as In-House Training Only Duration: 24 hours Scheme: SBL Fee: RM700 (after 50% Skills Upgrading Grant) RM1,400 (before Skills Upgrading Grant) 91

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

41.

Training Calendar 2012

Effective Logistics Management

Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 42.

INCOTERMS and Its Interpretation in International Trade and Shipping Documentation

Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 43.

Safe Forklift Driving Skills

Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 44.

Strategic Procurement, Negotiation Skills and Cost Reduction Techniques

Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 45.

Understanding Employment Act 1955

Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM475 (after 50% Skills Upgrading Grant) RM950 (before Skills Upgrading Grant) 46.

Certificate in Boilerman (please refer page )

Intakes: Jan, Apr, Jul, Oct Duration: 4 days Scheme: SBL Fee: RM900 (after 50% Skills Upgrading Grant) RM1,800 (before Skills Upgrading Grant) In-House Training Available Note: Fee is based on per participant (New programmes will be added from time to time, subject to the approval of SME Corporation Malaysia. Please contact FMM Institute for further details and schedule of SMEs Skills Upgrading Programmes.)

92

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Customised In-House Programmes

93

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

In-House Training Training courses conducted at your premise on dates of your choice! Cost effective and can be customised to meet your training objectives. All FMM Institute's training programmes can be offered on in-house basis. The benefits of FMM Institute in-house training: • Customised to meet objectives • Cost effectiveness • Enhance team dynamics • Experienced facilitators with relevant industry experience • Flexible scheduling • On site practical sessions All programmes are claimable under the SBL scheme from PSMB. Selected programmes can be offered under the SBL-KHAS scheme. Popular In-House Programmes: Management and Executive Development • How to Become an Effective Manager • Developing Effective Middle Management Skills • Effective Time Management • Coaching and Mentoring Skills • Emotional Intelligence at Work • Problem Solving and Decision Making Skills Supervisory and Motivational Skills • Kemahiran Penyeliaan Yang Berkesan • Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator • Meningkatkan Kecemerlangan Diri Di Tempat Kerja • Positive Work Culture • Team Building (indoor and/or outdoor) • Jurulatih OJT Yang Competen Quality • • • • • • • •

Systems and Productivity Improvement Statistical Process Control (SPC) Design of Experiment (DOE) Failure Mode and Effect Analysis (FMEA) ISO 9001:2008 QMS Internal Audit Training KAIZEN: The Strategy for Continuous Improvement Lean Manufacturing Concept Training Problem Solving with 7 QC Tools Teknik Peningkatan Kualiti untuk QC

Industrial Safety and Environmental Management • Accident Prevention at Workplace • Emergency Response Plan • Fire Prevention and Fire Fighting • How to Develop an Effective Safety and Health Committee • Chemical Handling • Occupational First Aid and CPR • Safe Forklift Driving • Safety and Health at Workplace • ISO 14001:2004 Internal Auditing 94

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Communication and Clerical Development • Certificate in English Language for Business Communication (40/60 hours) • Enhancing Key Skills for Administrative Professionals • Effective Presentation Skills • Mandarin Conversation • Telephone Techniques and Courtesies • Clerical Development Programme Technical • Braze Welding and Brazing • Gas Metal Arc Welding • Repair and Maintenance Welding • Soldering in Electronics • Fire Safety Operation of Electrical Installation • Plastic Injection Moulding Information and Communication Technology • Microsoft Office Suite 2010 • Microsoft Excel Functions and Formulas • Task Automation with Microsoft Excel Macro/VBA • AUTOCAD 2010 Human Resource and Industrial Relations • Basics of Employment Act and Industrial Relations Act • HR for Non-HR Managers • Managing Misconduct and Poor Performance • Effective Interviewing Skills Financial Management • Finance for Non-Financial Managers and Executives • Practical Debt Collection Export Management • INCOTERMS, Import and Export Fundamental Principles • Letters of Credit Sales and Marketing • Excellent Customer Service • Leading Your Sales Team for Success • Strategic Marketing Orientation Engineering and Maintenance • Achieving Zero Defects Through Poka Yoke • Basic Maintenance for Technicians • Root Cause Analysis for Maintenance • Total Productive Maintenance Operations and Logistics • Inventory and Stores Management • Pengiraan dan Penilaian Stok • Production Planning and Control • Line Balancing Techniques

95

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Certificate Programmes

96

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

1.

Training Calendar 2012

Certificate in Boilerman (Engine Drive Steam Boiler) (BM)

Conducted in Bahasa Malaysia, the Certificate in Boilerman is specially developed to upgrade the theoretical and operational skills of the current workforce in handling steam boilers in various sectors. This Certificate programme will provide the knowledge to upgrade the skills of Boiler Supervisors, Operators, Assistants and Apprentices on matters relating to Operations, Mounting and Fittings, Inspections and Maintenance of Boilers at the workplace. Objectives • Upgrade the knowledge and enhance the skills of personnel handling and operating steam Boilers in order to efficiently manage and handle steam boilers towards better work performance • Create opportunities for career advancement • Prepare participants to sit for the Boilerman Examinations conducted by Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP/DOSH) Contents • Acts and Regulations Related to Boilers • Types of Steam Boilers • Essential Fittings and Mountings • Preparation for Mandatory Inspection • Types of Test Related to Boilers • Boiler Maintenance • Boiler House/Room Requirements • Construction of Boilers • Water Treatment • Boiler Commissioning and Accessories Who Should Attend At least 2 years of working experience as a Steam Engine or Steam Boiler Attendant (directly handling Boiler) or at least 3 years working experience as an Apprentice or Journeyman Fitter in a Steam Plant or Engineering Workshop (indirectly handling Boiler). Intakes: Jan, Apr, Jul, Oct Duration: 4 days Scheme: SBL Fees: FMM Members RM1,400 Non-Members RM1,800 In-House Training Available 2.

FMM Certificate in Steam Engineer

This programme on Boiler/Steam Plant Operations and Management focuses on establishing correct practices in Steam Plant Operations. This programme also provides guidance on boiler maintenance procedures. Overall the programme will escalate the knowledge base of participants to become better supervisors and managers of steam plants. Participants will gain the practical know-how they need and more importantly, confidence to operate and manage steam plant successfully. Objectives • Provide in-depth professional knowledge and skills for sound and effective Boiler/Steam Plant Operations and Management practices and be acquainted with the necessary know-how for operating steam plant successfully • Enhance the knowledge pertaining to boiler management, which is perhaps the best way to avoid losses • Equip with the latest information on steam plant • Prepare participants for the Steam Engineer’s Examination conducted by JKKP leading to a Certified Steam Engineer Contents • Safety Steam Plant Operation • Factories and Machinery Act • Boiler Construction 97

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• • • • • • • • • • • •

Training Calendar 2012

Boiler Efficiency Boiler Operations Boiler Fittings Water Treatment Combustion System Boiler Damage and Repair Steam Traps Operations and Maintenance Steam Turbine Materials Used in Steam Plant Welding Material Treatment Chemical Cleaning

Who Should Attend Practicing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, Junior Engineers and those who are interested to upgrade their career in steam plant operations. This could range from small process plants to major utilities. Industry may include factories, hotels, hospitals, plantations, etc. Intakes: Mar, Jun, Nov Duration: 4 days Scheme: SBL Fees: FMM Members RM1,600 Non-Members RM2,000 In-House Training Available 3.

FMM Certificate in Electrical Chargeman A4 (BM)

Conducted in Bahasa Malaysia, this programme provides knowledge to upgrade the skills of electricians, technicians and electrical supervisors on matters relating to design, selection, inspection, testing and in particular to the protection of property and safety of persons at the workplace. Objectives • Upgrade the knowledge and skills of current Electrical Chargeman in an organisation where live electrical work is in operation • Prepare participants to sit for the Electrical Chargeman Examination conducted by the Energy Commission/Suruhanjaya Tenaga • Create opportunities for career advancement Contents • Electricity Supply Act 1990 • Electricity Supply Regulations 1994 • IEE Wiring Regulations 1994 • CPR and First Aid • Protective Devices in IEE Regulations • Basic Electricity and Measuring Equipment • Transformer • Cables • Motor and Controls • Energy Efficiency and Energy Audit • Fire Prevention and Refrigeration System • Overhead Line • Gen Set Non-Synchronising and Synchronising • Checking of Log Book and Revision • Practical Sessions Who Should Attend Targeted at currently employed Electrical Chargeman and Technicians in an organisation where live electrical works are in operation.

98

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Intakes: Jun, Oct Duration: 19 days Scheme: SBL Fees: FMM Members RM3,500 Non-Members RM4,000 (Fee excludes the external ST examination) In-House Training Available 4.

Kursus Persediaan Teori Untuk Chargeman BO

As the Electricity Supply Act 1990 requires all installations or electrical plant equipment be operated under the control of persons possessing Certificate of Competency as a Chargeman, this certificate programme will provide the knowledge to upgrade the skills of electricians, technicians and electrical supervisors on matters relating to design, selection, inspection, testing and in particular to the protection of property and safety of persons at the workplace. Objectives • Upgrade the knowledge and skills of current Electrical Chargeman A4 certificate holder in an organisation where live electrical work is in operation • Prepare participants to sit for the Electrical Chargeman BO or BO-1 Examination conducted by the Energy Commission/Suruhanjaya Tenaga Contents • Electrical Supply Act 1990 • Electricity Supply Regulations 1994 • CPR and First Aid • Protective Device in IEE Regulations • Basic Electricity and Measuring Equipment • Transformer • Cables • Motor and Controls • Energy Efficiency and Energy Audit • Fire Prevention and Refrigeration System • Overhead Line • Gen Set Non-Synchronising and Synchronising • High Voltage System Who Should Attend Those who are currently employed as Electrical Chargeman A4 Certificate holders in an organisation where live electrical work is in operation. Intakes: Jun, Oct Duration: 22 days Scheme: SBL Fees: FMM Members RM3,700 Non-Members RM4,200 (Fee excludes the external ST examination) In-House Training Available 5.

FMM Certified Manager of Quality/Organisational Excellence (CMQOE)

Quality management has emerged as a recognised profession in the most successful companies and organisations. Quality Managers are regularly contributing to strategic discussions and influencing company directions. They are highly visible and are expected to exhibit exceptional competence and integrity. As they constantly interact with company executives, Quality Managers not only must continuously enhance their technical skills, but also managerial, interpersonal and communication skills. Objectives • Understand and have a working knowledge of quality standards and concepts • Implement quality programmes to attain and maintain customer satisfaction and focus • Manage projects that support overall strategic goals and continuous improvement • Manage and motivate human resource in the support of organisational goals through employee empowerment 99

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my



Training Calendar 2012

Prepare for the Certified Manager of Quality/Organisational Excellence examination of the American Society for Quality (ASQ)

Contents • Leadership • Strategic Plan Development and Deployment • Management Elements and Methods • Quality Management Tools • Customer-Focused Organisation • Supply Chain Management • Training and Development • Quality Management Tools Who Should Attend Senior Engineers and Managers who have several years of working experience in quality-related fields in industry and are involved in decision-making. Intakes: Jan, Jun Duration: 12 days Scheme: SBL Fees: FMM Members RM3,700 Non-Members RM4,200 (Fee excludes the external ASQ examination) In-House Training Available 6.

FMM Certified Quality Engineer

The FMM Certified Quality Engineer is specially developed to cultivate workforce proficiency in the principles and practices of Quality Engineering and Management. This course will help participants to enhance the ability to use quality engineering and management techniques in implementing an effective quality system or programme in an organisation. Objectives • Acquire in-depth knowledge and skills in applying the principles of Quality Engineering and Management at the workplace • Enhance the ability to use Quality Engineering and Management techniques to implement an effective quality system or programme • Create opportunities for career advancement and development in Quality Engineering and Management within an organisation • Prepare for the Certified Quality Engineer Examination of the American Society for Quality (ASQ) Contents • Quality Management Practices and Applications - Total Quality Management - Quality Improvement and Planning Tools - Quality Audit • Quality Statistical and Analytical Methods and Applications - Distribution and Statistical Inference - Statistical Process Control - Design of Experiment - Acceptance Sampling Plan • Quality Measurement Systems, Safety and Liability - Measurement, Metrology and Calibration - Reliability and Product Liability Who Should Attend Executives, Engineers, Assistant Managers and Managers who have a few years working experience in quality-related fields. Intakes: Jan, Jul Duration: 21 days Scheme: SBL Fees: FMM Members RM4,000 Non-Members RM4,800 (Fee excludes the external ASQ examination) In-House Training Available 100

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

7.

Training Calendar 2012

FMM Certified Quality Technician

The FMM Certified Quality Technician is specially designed to equip one with various skills and techniques, which are imperative to the efficient operation and management of the quality field for an organisation. This programme provides opportunity for one to be certified as a quality technician by the American Society for Quality (ASQ). It promotes organisational excellence to companies via professional certification of the employees. Objectives • Acquire in-depth knowledge and skills in analysing and solving quality problems, quality costs and other data • Identify techniques to prepare inspection plans, instructions and procedures • Able to perform audits and apply fundamental statistical methods for process control • Gain recognition for performance excellence through Certified Quality Technician Examination of the American Society for Quality (ASQ) Contents • Quality Concepts and Tolls • Statistical Techniques • Metrology and Calibration • Inspection and Test • Quality Audits • Preventive and Corrective Action Who Should Attend Professionals who have been working in the quality field, in support of and under the direction of Quality Engineers or Supervisors. Intakes: Mar, Nov Duration: 14 days Scheme: SBL Fees: FMM Members RM3,500 Non-Members RM4,000 (Fee excludes the external ASQ examination) In-House Training Available 8.

ISO 9001:2008 Lead Assessor/Auditor

This course is licensed by the Accelerated Continuous Learning (ACL) Global, which is registered with the International Register of Certificated Auditors (IRCA) to equip participants with the knowledge and skills required to perform audits of management systems against ISO 9001, in accordance with ISO 19001. Objectives • Describe the purpose of a quality management system and explain the 8 principles of quality management • Explain the purpose, content and interrelationship of ISO 9000, ISO 9001, ISO 9004 and ISO 19011 • Interpret requirement of ISO 9001 in the context of an audit • Describe the roles and responsibilities of auditors and lead auditors • Plan and conduct an audit in accordance with ISO 19011 • Report the audit, including writing valid, factual and value-adding nonconformity reports • Undertake audit follow-up activities, including evaluating the effectiveness of corrective action Contents • Purpose and Business Benefit of a Quality Management System • The 8 Principles of Quality Management • ISO 9001 Related Concepts and Terminology of Quality Management Systems • Certification, Registration and Accreditations Explanation • The Purpose, Content and Interrelationship of ISO 9000, ISO 9001, ISO 9004 and ISO 10011 or Its Successor ISO 19011 • The Roles and Responsibilities of Auditors, Lead Auditors, Auditees and Guides in Accordance with ISO 19011 101

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

• •

Training Calendar 2012

Purpose and Significance of the Audit Scope Requirement for Process Auditing and Describe the Significance of Audit Trails, Process Outputs, Quality Objectives, Process Measures and Continual Improvement

Who Should Attend Third-party auditors and professionals leading corporate ISO 9001 compliance activities and those who are involved with their organisation's internal auditing processes. Intakes: Feb, May, Sep, Dec Duration: 5 days Scheme: SBL Fees: FMM Members RM2,650 Non-Members RM2,950 (Fee includes the ACL Global examination) In-House Training Available 9.

FMM Certificate in Energy Management

CDP Awarded by ST

In line with the Efficient Management of Electrical Energy Regulation 2008 set by Energy Commission, this programme prepares participants to be accredited as qualified energy manager at their respective place of work. The FMM Certificate in Energy Management represents a unique effort of FMM Institute to produce a pool of qualified energy manager for the industry towards the noble vision of utilising energy efficiently. Objectives • Be made aware of the importance of energy conservation and energy efficiency issues • Be able to use the knowledge and skills gained to execute energy efficiency practices in their working place, which may include HVAC systems, electrical systems, steam generators, furnaces and internal combustion engines • Be able to use various tools and procedures in energy management, energy auditing and energy planning • Gain knowledge on new technologies and advances in the efficient utilisation of energy • Prepare participants to be registered Certified Energy Manager Contents • Introduction to Energy Efficiency • Energy Efficiency in HVAC Systems • Energy Efficiency in Electrical Systems • Energy Efficiency in Mechanical Systems • Energy Management Tools • Energy Analysis • Advances and New Technologies in Energy Efficiency Who Should Attend Factory/Facility/Maintenance/Service Managers and Engineers, Senior Managerial Production and Technical Personnel who are involved in managing and operating energy-related matters in their organisations. Intakes: Feb, May, Sep, Dec Duration: 14 days Scheme: SBL Fees: FMM Members RM3,900 Non-Members RM4,500 In-House Training Available 10.

FMM Certificate in Safety and Health Officer

Approved by DOSH

In line with the Occupational Safety and Health Act 1994 and its Regulations to ensure a competent person is employed to act as a Safety and Health Officer at the place of work, the FMM Certificate in Safety and Health Officer represents a unique effort of FMM Institute to produce a pool of qualified safety officer for the industry towards the prevention and reduction of occupational accidents and hazards at the workplace.

102

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Objectives • Provide in-depth professional knowledge and skills for effective Occupational Safety and Health management practices • Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities • Create opportunities for career advancement and development in Occupational Safety and Health within an organisation • Prepare participants for Safety and Health Officer Examination conducted by the National Institute of Occupational Safety and Health (NIOSH) Contents • Occupational Safety and Health Management • Occupational Safety and Health Legislation • Occupational Health • Occupational Safety Who Should Attend Safety and Health Officers/Committee Members, Human Resource Officers, Engineers and Supervisors from various sectors of industries. Intakes: Jan, Mar, May, Jul, Sep, Nov Duration: 21 days Scheme: SBL /SBL-KHAS Fees: FMM Members RM3,700 Non-Members RM4,000 (Fee excludes the external NIOSH examination) In-House Training Available 11.

FMM-MNSC Certificate in Shipping

In collaboration with MNSC

The Certificate in Shipping is jointly developed by Malaysian National Shippers Council (MNSC) and FMM Institute, with an aim to enhance professionalism in shipping as well as maintaining the standard of operation of the industry. Objectives • Update information on shipping to the Manufacturing and Shipping sectors • To provide an understanding in general terms of current laws and practices pertaining to transport in trade • Update on documentation and operating procedures involved in shipment of goods Contents • Module 1: • Module 2: • Module 3: • Module 4: • Module 5: • Module 6: • Module 7: • Module 8: • Module 9:

Introduction and Overview Carriage of Goods by Sea Carriage of Goods by Air Carriage of Goods by Land (Multimodalism) Duties and Responsibilities of Freight Forwarders Packing and Marking Banking for Shippers Laws and Practices Relating to Trade and Customs Shippers’ Cargo Insurance

(Individual module is available) Who Should Attend Personnel from Manufacturing sector (Purchasing and Shipping Departments), Warehousing, Cargo Handling, Freight Forwarding, Import and Export and Insurance.

Logistics,

Intakes: Apr, Oct Duration: 10 days Scheme: SBL Fees: FMM Members RM2,900 Non-Members RM3,400 In-House Training Available 103

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

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FMM Executive Certificate in Human Resource Management

This programme provides theoretical and practical knowledge in human resource management. The main objective of the programme is to develop potential human resource practitioners who will be prime movers and contribute significantly to the development of the industry. Objectives • Gain knowledge and awareness of the strategic and operational roles of human resource in an organisation • Understand performance management, meaning and nature of organisational behaviour • Gain an insight into the laws, systems and practices of occupational safety and health management • Understand the importance of training and development to an organisation and issues pertaining to it Contents • Module 1: • Module 2: • Module 3: • Module 4:

Human Resource Management Organisational Behaviour Occupational Safety and Health Management Training and Development

Who Should Attend Executives, Officers and Supervisors who are involved in human resource functions. Intakes: Feb, May, Sep, Dec Duration: 16 days Fees: RM4,000

Scheme: SMETAP / SBL In-House Training Available

13.

FMM Executive Certificate in Industrial Relations Management

This programme provides theoretical and practical knowledge in industrial relations management. The main objective of the programme is to develop potential industrial relations practitioners who will be prime movers and contribute significantly to the development of the industry. Objectives • Understand the development and functions of the Trade Union • Equip with the pertinent regulations governing key human resource issues under the Industrial Relations Act 1967 • Gain an understanding of the process of collective bargaining • Learn what constitutes misconduct and how the domestic enquiry procedures and process work • Be familiar with some common trade disputes and industrial actions taken • Understand the role play by the Industrial Court Contents • Module 1: • Module 2: • Module 3: • Module 4:

Industrial Relations Practices in Malaysia Malaysian Employment Law Compensation and Benefits Collective Bargaining and Negotiation

Who Should Attend Executives, Officers and Supervisors who are involved in human resource and industrial relations functions. Intakes: Jan, Mar, Jul, Oct Duration: 16 days Fees: RM4,000

Scheme: SMETAP / SBL In-House Training Available 104

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

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FMM Executive Certificate in Production and Operations Management

The FMM Executive Certificate in Production and Operations Management is specially designed for the professional development of employees in the manufacturing sector. This programme will prepare participants in the areas of Production Operations, Quality Management Systems, Production Planning and Control. Objectives • Develop potential team leaders in the manufacturing industry • Understand the concepts and tools used in planning and operating an effective manufacturing system • Understand the approaches and techniques needed to ensure the effectiveness and efficiency in daily production operations • Develop skills in analysing and solving quality problems related to production and operations Contents • Module 1: Principles of Production and Operations • Module 2: Production Planning and Control • Module 3: Quality Management and System (Individual module is available at certificate level) Who Should Attend Those who are currently involved in the production and operations functions. It is also recommended for those at junior and middle management levels. Intakes: Apr, Aug, Dec Duration: 18 days Scheme: SBL Fees: FMM Members RM2,950 Non-Members RM3,250 In-House Training Available 15.

FMM Executive Certificate in Lean Manufacturing

FMM Executive Certificate in Lean Manufacturing will provide an introduction to the methods and practices involved in Lean Manufacturing Management. It presents the information by using both a conceptual framework and real-life examples to further the learning process. Objectives • Understand the concepts and implementation of Lean Manufacturing • Enhance the importance of Value Stream Mapping, supporting tools and techniques and implementation • Gain a working knowledge of Kaizen, JIT, 5S, waste reduction and elimination and TPM • Enhance awareness of the Kanban Systems, implementation, auditing and improving Kanban Contents • Module 1: Introduction to Lean Manufacturing • Module 2: Kanban Systems • Module 3: Value Stream Mapping (VSM) (Individual module is available at certificate level) Who Should Attend Managers, Engineers, Executives, Technicians and those who wish to improve their understanding and skills in relation to the application of lean management and implementation in manufacturing. Intakes: Mar, Jun, Sep Duration: 15 days Scheme: SBL Fees: FMM Members RM3,500 Non-Members RM4,000 In-House Training Available

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

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FMM Certificate in Security Management

This certificate programme is designed to ensure supervisors and executives in the security department are equipped with technically relevant knowledge and skills to effectively manage the dynamic security operations in their respective organisations. Objectives • Understand the changing security threat scenario in the business world • Motivate themselves in acquiring relevant knowledge and skills to face the changing threat scenario • Comprehend the tools and technologies currently available to mitigate the emerging risks and dangers • Realise their potentials and contribution in the overall success of their business organisations Contents • Introduction to Industrial Security Setting • Security Operations Management • Physical Security – Balanced Security Approach • Risk Management Basics • Leadership and Interpersonal Skills • Communications and Public Relations • Radio Telephony and Reporting • Security and the Law • Safety and Accident Prevention • Security Investigation Basics • Electronic Surveillance and Detection • Emergency Preparedness • Fire Protection System and Its Maintenance • Evacuation Drills Who Should Attend All security employees who are at supervisory and leadership positions and those who aspire to upgrade themselves to supervisory and leadership positions. This course is also designed for police officers and military officers who are planning to join the private sector as Security Supervisors, Executives or Managers. Intakes: Mar, Jun, Sep Duration: 8 days Scheme: SBL Fees: FMM Members RM2,500 Non-Members RM2,800 In-House Training Available 17.

FMM Sijil Pengurusan Stor dan Gudang

Sijil Pengurusan Stor dan Gudang adalah disediakan khas untuk pekerja-pekerja yang bertugas dalam rangkaian operasi pembekalan, terutamanya yang bertanggungjawab dalam operasi stor dan gudang. Melalui program ini, peserta-peserta akan memperolehi kefahaman yang lebih mendalam mengenai aktiviti-aktiviti bidang kerja mereka dan pertaliannya dengan operasi perniagaan secara keseluruhan. Objectives • Pengetahuan asas bagaimana makro ekonomi seperti faktor-faktor perundangan, sosial dan politik mempengaruhi operasi perniagaan secara umum dan secara khusus kepada stor dan gudang • Teknik pengurusan inventori yang efektif untuk memastikan kecekapan dalam merancang dan mengawal inventori • Memahami peranan dan fungsi pembelian dalam sesuatu organisasi • Memahami prinsip-prinsip dan aplikasi praktikal operasi dan pentadbiran dalam pengurusan aktiviti inventori • Pengetahuan yang perlu bagi memahami sumbangan stor dan gudang ke arah mencapai produktiviti dan keuntungan organisasi 106

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

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Contents • Persekitaran Perniagaan • Pengurusan Inventori • Pengurusan Pembelian • Operasi Penyimpanan • Pentadbiran Stor dan Gudang Who Should Attend Pekerja-pekerja yang kini bertugas di Stor dan Gudang di peringkat penyeliaan dan operasi. Ianya juga disyorkan kepada mereka yang tidak mempunyai kelayakan akademik formal dan baru menceburi bidang Stor dan Gudang. Intakes: Mar, Jul, Nov Duration: 13 days Scheme: PERLA/PROLUS Fees: FMM Members RM2,500 Non-Members RM3,250 In-House Training Available 18.

Six Sigma Black Belt Development Programme

This programme aims to develop Six Sigma Belt holders who will work towards implementing initiatives in quality, efficiency, productivity and costs reduction programmes through short-term projects over a period of 6 – 8 months. Objectives • Understand six sigma philosophies and principles and apply them in various business processes throughout the organisation • Gain a thorough understanding of DMAIC model in accordance with Six Sigma principles • Demonstrate and be a driver for leadership roles and responsibilities, organisational dynamics, customer expectation and satisfaction • Gain a fundamental understanding of the components and techniques used in project management, including planning, deploying and monitoring • Use and analyse quality function deployment techniques, FMEA and basic robust design processes and process capability tools • Undertake projects leading to cost-savings and process efficiencies for the organisation Contents • Define the project (D) • Measure the Project (M) • Analyse The Project (A) • Improve the Project (I) • Control the Project (C) Who Should Attend As this programme entails the application of many statistical tools, participants are required to have a solid statistical background. Eligible participants must have attended either one of the following programmes or possess the relevant qualification as follows: • Six Sigma Green Belt • ASQ Certified Quality Engineer • Degree in Actuarial Science/Statistical Applications/Operations Research & Statistics/ Engineering and with basic knowledge in SPC, DOE and Quality Improvement Tools Intakes: Feb, Jul Duration: 20 days Scheme: SBL Fees: FMM Members RM7,200 Non-Members RM8,000 In-House Training Available (Certificate Programmes are conducted during weekends only. Intakes stated are subject to change. New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of Certificate programmes.)

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Diploma Programmes

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

FMM Institute obtained its Private Higher Education Institute (PHEI) status from the Ministry of Higher Education in 1999 and it is also known as Institut FMM. With this status, the Institute is committed to offer Diploma programmes which are developed in accordance with the academic requirements of the Ministry of Higher Education (MOHE) and Malaysian Qualification Agency (MQA). Currently the Institute offers four Diploma programmes, namely Diploma in Manufacturing Management, Diploma in Logistics Management, Diploma in Human Resource and Industrial Relations and Diploma in Business Management. These Diploma programmes are developed in consultation with the industry to reflect the current skills and knowledge required by the industry. Much thought has been given to the modules offered under each of the Diploma programmes. The contents of each module were carefully designed to reflect the current practice of the industry and academic research. Each of the Diploma programme is subject to the quality audit by MQA to ensure the academic standards are on par with academic excellence. These programmes are taught by a team of academic lecturers, who have the relevant industrial experience as well as desired academic qualification. Our team of lecturers is able to bring real life experience into classrooms with interactive teaching methods. This enables students to relate theories to practical experience and application. The Diploma programmes are conducted over a period of 7 semesters i.e. 5 long semesters of 14 weeks each and 2 short semesters of 7 weeks each. They are conducted on part-time and full-time basis. The minimum entry requirement is SPM/SPVM/MCE or equivalent with 3 credits and at least 3 years of working experience. Graduates are also encouraged to apply as exemptions are given to recognised qualification. Institut FMM offers various flexible payment schemes. Self-paying students can opt for payment via withdrawal from Employee Provident Fund (EPF) or installment basis. The Federation of Malaysian Manufacturers (FMM), the holding company offers limited study loan under the FMM Tunku Tan Sri Mohamed Study Loan. This study loan is interest-free and payable within three years from the disbursement of the study loan for part-time students and for full-time students, six months after their graduation. Flexible payment is available for companies who are sponsoring their staff for these programmes. Companies are able to pay on semester basis where the tuition fee is claimable by semester under the PROLUS scheme of the Human Resource Development Fund (HRDF) whereby no prior approval is required.

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

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Training Calendar 2012

Diploma in Manufacturing Management

Modern enterprise today is aggressive, dynamic and complex. It comprises many interrelated specialist functions and departments, and it operates in a business environment that is fluid and highly competitive. Such conditions raise new challenges and problems for management. Without an efficient manufacturing industry, a country would not be able to sustain an economic growth. A major problem confronting management today is finding better ways of developing an approach that would effectively tie together all functional areas to enhance corporate growth. Manufacturing management is one of the approaches available to management for improving corporate performance. The Diploma in Manufacturing Management is aimed to equip students with analytical skills and problem solving skills related to manufacturing systems. Students are able to gain knowledge and skills through case studies, discussions and interaction with our highly qualified panel of lecturers and students from other industries. Our graduates are testimony of our commitment in providing the best education in terms of quality, employability and career enhancement. 90% of our graduates are promoted either during the course of study or upon completion of the programme. Career Opportunities The Diploma in Manufacturing Management has a strong coverage of management and manufacturing areas. These subjects are able to enhance the work experience and skills of our students, to operate successfully in the challenging and ever changing environment of modern manufacturing business. This allows a rapid career progression to senior roles. This programme meets the needs and requirements of students who wish to pursue a management career in the manufacturing industry. Modules Offered Production Planning and Control Strategic Management and Decision Making Industrial Engineering Manufacturing Processes and Technology Introduction to Computer Aided Design Techniques Operations Management Quantitative Methods Supply Chain Management Warehousing Project 1 (Group) Project 2 (Individual) Quality Management and Systems Procurement and Inventory Management Occupational Safety and Health Management Principles of Management Principles of Accounting Business Finance Human Resource Management Principles of Marketing Information and Communication Technology Business Communication MQA Modules Bahasa Kebangsaan A Pendidikan Moral/Pengajian Islam Pengajian Malaysia Intake: Jan, Mar, May, Nov Scheme: PROLUS

Type: Full Time / Part Time 110

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

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Training Calendar 2012

Diploma in Logistics Management

Logistics is all about getting the right goods to the right place, in the right condition, at the right time and at the right cost. With globalisation and realisation of Asean Free Trade Area (AFTA), industries need to be more competitive and efficient. There is an increasing demand for professionals who have the business acumen to understand the need to integrate all of an organisation’s procurement and supply chain processes. This is to ensure the efficiency of movement of goods. As a trading nation whose prosperity hinges on an increasing presence in the global economy, Malaysia is concerned with and enthusiastic about the logistics industry. The logistics industry has the potential to employ many people. In Malaysia, the logistics industry is one of the fastest growing industries. It definitely provides an opportunity for an individual to grow with the industry. This programme is aimed at providing comprehensive knowledge and management skill to enable students to participate in business and procurement, logistics planning and operations management. It encourages students to contribute to the decision making and implementation of business processes. Career Opportunities Graduates from this programme could expect to be employed in the areas such as purchasing, distribution and management generally plus logistics operations, including exporting activities, both domestic and international. This programme provides an excellent opportunity for working adults to upgrade their skills and knowledge and a rapid career progression. Our graduates are testimony of our commitment in providing the best education in terms of quality, employability and career enhancement. 90% of our graduates are promoted either during the course of study or upon completion of the programme. Modules Offered Introduction of Logistics and Supply Chain Management Warehousing Supply Chain Management Freight and Transportation Purchasing and Inventory Management Business Law Distribution Management Strategic Management and Decision Making Logistics Information System Project (Individual) Operations Management Principles of Economics Quantitative Methods Principles of Management Business Communication Principles of Accounting Business Finance Principles of Marketing Human Resource Management Information and Communication Technology International Business Management MQA Modules Bahasa Kebangsaan A Pendidikan Moral/Pengajian Islam Pengajian Malaysia Intake: Jan, Mar, May, Nov Scheme: PROLUS

Type: Full Time / Part Time

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

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Training Calendar 2012

Diploma in Human Resource and Industrial Relations

Human resource is critically important to organisational success, and for many, may be the only source of competitive advantage. Human factor is considered as one of the most important resources to stay competitive in a growing economy. More and more organisations are aligning corporate strategies with the needs and requirements of human capital. This Diploma programme provides a specialist education in human resource management and industrial relations, leading to a comprehensive understanding of its strategic and operational roles. In addition to the focus on human resource management and industrial relations knowledge and skills, this programme provides a broad-based business management education. Students are able to gain a thorough understanding of human resource and industrial relations within a business environment in the Malaysian context. With this Diploma programme, students are able to develop key skills in communication, leadership and decision-making as well as personal skills. This programme will focus on the application of these skills not just in the traditional sectors of business and commerce, but also in small-to-medium-sized businesses. Career Opportunities This Diploma is intended to build a sound foundation for human resource/personnel specialist, industrial relations or generalist roles at administrative or managerial levels. Modules Offered Human Resource Management Manpower Planning, Recruitment and Selection Malaysian Employment Law Compensation Benefits and Performance Industrial Relations Practices in Malaysia Training and Development Project (Individual) Quality Management and Systems Occupational Safety and Health Management Principles of Economics Strategic Management and Decision Making Business Law Principles of Management Information and Communication Technology Principles of Accounting Business Communication Organisational Behaviour Quantitative Methods Business Finance Management Information Systems Marketing Fundamentals MQA Modules Bahasa Kebangsaan A Pendidikan Moral/Pengajian Islam Pengajian Malaysia Intake: Jan, Mar, May, Nov Scheme: PROLUS

Type: Full Time / Part Time

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

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Training Calendar 2012

Diploma in Business Management

The scope of business problems is immense, from planning to current operational issues. Students will follow a wide range of studies covering the aspects of business from marketing and finance to international development. This Diploma is designed to equip participants with the skills and knowledge relevant in the field of business management by exploring a wide range of relevant issues, theories and perspectives to equip the graduates with an understanding of the complexities and responsibilities of managerial life in the 21st Century. Career Opportunities This Diploma provides graduates with the knowledge, understanding and transferable skills essential to organisations who are looking for tomorrow’s leaders, managers and administrators. It also provides a sound knowledge base for those who seek to start their own business. Modules Offered Principles of Management Information and Communication Technology Principles of Accounting Business Law Human Resource Management Management Information Systems Marketing Fundamentals Business Communication Organisational Behaviour Quality Management Systems Quantitative Methods Marketing Environment Microeconomics Macroeconomics Managing Small Business Project (Individual) Business Finance International Business Management Strategic Management and Decision Making Operations Management Company Law MQA Modules Bahasa Kebangsaan A Pendidikan Moral/Pengajian Islam Pengajian Malaysia Intake: Jan, Mar, May, Nov Scheme: PROLUS

Type: Full Time / Part Time

(Please contact FMM Institute for further details and schedule of Diploma Programmes.)

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Executive Diploma Programmes

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

FMM Institute is committed in providing continuous education with the objective to provide an opportunity for working adults to upgrade their skills, gain knowledge and network among their peers. This is made possible through FMM Professional Development Programmes i.e. Executive Diploma Programmes. These newly-developed programmes provide an excellent mix of practical and academic input, reflecting the Institute’s commitment to ensure its participants get the best in term of qualification, career enhancement and employability. Currently the Institute offers the following Executive Diploma Programmes: • •

Executive Diploma in Human Resource and Industrial Relations Executive Diploma in Logistics and Supply Chain Management

Objectives These programmes were developed with the aim to provide an opportunity for working adults to gain a qualification related to their work areas. This will increase their credibility and confidence by providing them a structured access to the best current thinking on organisation and business practices. These programmes are also aimed to develop overall skills in management and operations for management and supervisory level. Developed closely in consultation with the industry, participants of these programmes will be able to use and transfer the best practices learnt to their work place, increasing motivation thus, improving performance and productivity. Duration These programmes are conducted on part-time basis over a period of 12 months. Intakes There are three intakes per year. For the intake dates please contact the Administration Office, FMM Institute. Programme Structure Participants are required to successfully complete 9 modules in order to be awarded with the Executive Diploma in their chosen field of study. Classes are held on weekends only. The contact hours for each module are 28 hours. Each module is taught by highly qualified lecturer that has both academic and practical knowledge in their respective areas, thus enhancing the learning curve of working adults. The modules offered under each Executive Programme are as follows: 1. Executive Diploma in Human Resource and Industrial Relations • Human Resource Management • Organisational Behaviour • Occupational Safety and Health Management • Training and Development • Industrial Relations Practices in Malaysia • Collective Bargaining and Negotiations • Malaysian Employment Law • Compensation and Benefits • Project Paper 2. Executive Diploma in Logistics and Supply Chain Management • Procurement and Inventory Management • Warehousing • Supply Chain Management • Operations Management • Distribution Management • Customs and Trade Practices in Malaysia • Freight and Transportation • Logistics Management Strategy • Project Paper 115

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Entry Requirement The entry requirement for these programmes is as follows: • Diploma / Degree in any discipline or any professional qualifications with minimum one year of relevant working experience or • SPM / STPM or equivalent with minimum 3 years of relevant working experience Scheme SBL 3. Executive Diploma in Safety and Health Management The Executive Diploma in Safety and Health Management was developed under a working partnership between FMM Institute and the Universtiy Technology Malaysia School of Professional and Continuing Education (UTM SPACE) for the benefit of the industry. This represents a unique effort of FMM Institute to produce a pool of qualified safety officers for the industry towards the prevention and reduction of occupational accidents and diseases in the country. Objectives • Provide in-depth professional knowledge and skills for sound and effective Occupational Safety and Health management practices • Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities • Create opportunities for career advancement and development in Occupational Safety and Health within an organisation Duration This programme is conducted on part-time basis over a period of 20 months. Intakes February, June, October Programme Structure Participants are required to successfully complete 20 modules in order to be awarded with the UTM SPACE Executive Diploma in Safety and Health Management. Classes are held on weekends only. The contact hours for each module are 21 hours. The panel of lecturers comprises academically-qualified industry professionals from both FMM Institute and UTM SPACE. Course Modules • Occupational Safety and Health Management • Occupational Safety and Health Act 1994 and Regulations • Occupational Health • Workplace Safety • Principles of Toxicology and Industrial Hygiene • Workplace and Equipment Safety Management • Workplace Communication Skills • Principles of Occupational Safety and Health Risk Management • Introduction to Ergonomics and Work Organization • Performance Measurement and Budgeting in Occupational Safety and Health Management • Environmental Management • Writing for Specific Purposes • Professional Ethics • Social Psychology • Leadership and Team Management • Creative Thinking and Problem Solving • Portfolio 1 • Portfolio 2 116

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

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Project 1 Project 2

Entry Requirement The minimum entry requirement is SPM or equivalent with 3 credits and at least 3 years of relevant working experience. Scheme SBL

(Please contact FMM Institute for further details and schedule of Executive Diploma Programmes.)

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

FMM Institute – Location Map

Notes:    

Unless otherwise stated, all training programmes are conducted in the English Language. FMM Institute reserves the right to change the facilitator, reschedule or cancel any of the training programmes. Class schedule is subject to change. Please request for our individual programme brochure.

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FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Registration Details Registration is on a first-come first-served basis. Cheques made in favour of the “FMM Institute” should be forwarded a week before the date of commencement of each programme. Completed registration form, that is faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed. All cancellations must be made in writing. There will be no charge for cancellation received 10 or more working days before the start of the programme. Cancellation received 6 – 9 working days before the start of the programme is subject to a cancellation fee of 50% of the course fees. Cancellation received 0 – 5 working days before the start of the programme is subject to a cancellation fee of 100% of the course fees. If the participant fails to attend the programme, the full course fees are payable. However, replacement can be accepted at no additional cost. 10% discount is applicable for registration of three (3) or more participants for the same programme on the same time. The FMM Institute reserves the right to change the facilitators, reschedule or cancel the programmes and all efforts will be taken to inform participants of the changes. REGISTRATION FORM The Manager FMM Institute Tel: 03-62867200 Fax: 03-62776712/62761316

SBL

Please tick ( √ ) accordingly: PSMB Scheme SBL-KHAS PROLUS PERLA SMETAP Non-Contributor

Dear Madam, Please register the following participant(s) for the programme(s) below: (To be completed in BLOCK LETTERS) Name:

Designation:

Programme Title:

Date:

1. ________________________________________________________________________ 2. _______________________________________________________________________ 3. _______________________________________________________________________ (Please attach a attach a separate list if space is insufficient) Enclosed cheque/bank draft No. _______________________ for RM __________________ being payment for ______________ participant(s) made in favour of the “FMM Institute”. Submitted by: Name: ____________________ Designation: ________________ E-mail ______________ Company:_________________________________________________________________ Address: _________________________________________________________________ _________________________________________________________________________ FMM Membership No.: __________ My Corporate Identity No.: ______________________ Tel No.: ____________________ Fax No.: ___________________ Date: ______________ 119

FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my

Training Calendar 2012

Appreciation

FMM Institute would like to

Thank You for your continuous support.

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