A GUIDE TO OUR PORTFOLIO Professional guidance, training and certification schemes for improved business performance

Project & Programme Management IT Governance, Service Management & Cyber Security Business Management & Change

www.apmg-international.com | www.apmg-cyber.com

OCT 2016

LEARN > CERTIFY > IMPROVE

APMG International Certifications

Our certification schemes are designed to provide professional career development for individuals Equipping them with the skills, knowledge, tools and techniques to help them and their organizations perform more effectively. Find out more at www.apmg-international.com Visit our specialist cyber website for details of our industry-leading cyber security & resilience assessments, standards, training and certification portfolio. Find out more at www.apmg-cyber.com Our Business Books website specializes in recommended reading for our portfolio of professional certifications.

Browse all titles at www.apmg-businessbooks.com

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APMG International Certifications

Contents About Us

For IT Governance

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34 BiSL®

About APMG International

4-6 Professional Certification: The Wise Investment Addressing Key Business Requirements Leading Practice Committed to Quality Preparing for your Exam Taking your Exam

35 COBIT® 5 For IT Service Management & Security 36 ASL® 37 Change Analyst 38 Cloud Computing 39 CMDB 40 ISO/IEC 20000

Our Portfolio of Certifications

41 ISO/IEC 27001

Project & Programme Management

43 Lean IT

42 ITIL®

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AgileBA® (Agile Business Analysis)

44 Problem Analyst

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AgilePgM® (Agile Programme Management)

45 SDI (Service Desk Institute)

10 AgilePM® (Agile Project Management)

46 Service Catalogue

11 Better Business Cases

47 Service Level Analyst

12 CP3P (Public-Private Partnerships) 13 Earned Value

For IT Asset Management 48 IAITAM Certifications

14 Managing Benefits

Business Management & Change

®

15 MoP (Management of Portfolios) 16 MoV® (Management of Value) 17 MSP® (Managing Successful Programmes) 18 P3O® (Portfolio, Programme & Project Offices) 19 PM4SD (PM for Sustainable Development) 20 PMD Pro (PM for NGOs) 21 PPS (Programme & Project Sponsorship) 22 PRINCE2® 23 PRINCE2 Agile® 24 Project Planning & Control 25 Stakeholder Engagement IT Governance, Service Management & Cyber Security For Cyber Security & Resilience 28 CESG Certified Professional (CCP) 29 RESILIA™

For Successful Change Management 50 Change Management For Effective Facilitation 51 Facilitation For Process & Performance Improvement 52 Lean Six Sigma For Risk Management 53 M_o_R® (Management of Risk) For Contract & Commercial Management 54 IACCM Certifications For Professional Services 55 PS Professional™ For Business Relationship Management 56 BRMP® and CBRM® Certifications For Technical Communication 57 CPTC™ Certification For Business & IT Management 58 OBASHI® For Sourcing Governance 59 Sourcing

Cyber Security Tools & Assessments 31 GCHQ Certified Training

For Efficient Human Resources 60 AQRO®

32 Cyber Defence Capability Assessment Tool (CDCAT)

For Business Transformation 61 CHAMPS2®

33 Cyber Essentials

For Financial Management 62 Finance for non-Financial Managers

33 Cloud Industry Forum certification

For Winning Bids & Proposals 63 APMP

ITIL®, M_o_R®, MoP®, MoV®, MSP®, P3O®, PRINCE2® & PRINCE2 Agile® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. RESILIA™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. AgilePM®, AgileBA® and AgilePgM® are Registered Trade Marks of Dynamic Systems Development Method Limited. CHAMPS2® is a registered trade mark of Birmingham City Council. asl® & BiSL® are registered trademarks of the ASL BiSL Foundation. COBIT® is a registered trade mark of ISACA®.

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APMG International Certifications

About APMG International APMG International is a global accreditation and certification body. We administer a range of professional management qualifications and supporting accreditation schemes that support individuals and organizations in key management disciplines, including Programme and Project Management, IT Service Management, Cyber Security and Change Management. Our broad portfolio of schemes includes world-renowned products such as AgilePM, COBIT® 5, ITIL®, PRINCE2® and ISO/IEC 20000. To support our goal of providing knowledge-based workers with guidance and certification to improve efficiency, performance and results, we work in partnership with key industry partners and experts.

Professional Certification: the wise investment

Q Contract & Commercial Management

Investing in yourself by taking a professional course and examination is a wise decision. Research shows that people who attend courses and gain qualifications are better paid and more likely to get the best jobs. They also benefit from being more motivated, more engaged and happier in their roles than people who do not continue with formal career development.

Q Facilitation

Certifications really are an investment because you are more likely to find employment and earn more money if you hold professional qualifications. Apart from these benefits, feedback from our Accredited Trainers shows time and again that people benefit hugely from getting away from their desks, increasing their knowledge, meeting new people working in similar fields and facing the motivating challenge of an examination. Undergoing training will help you cope better with the pressures of your role because, even if you take a course that is not directly related to your current career, you will have a broader and more strategic view of your professional world afterwards.

Q Risk Management Q Sourcing Governance

Leading Practice We work with strategic partners and recognized industry experts to ensure that our certification schemes: Q Are aligned with and relevant to current industry practices; Q Are applicable to any individual and organization regardless of size or the industry in which they operate; Q Equip individuals with highly relevant, current and best practice knowledge, tools and techniques to support key business challenges; Q Add real value to individuals and the organizations they represent; Q Support professional development and adoption of best practice knowledge and skills.

Addressing Key Business Challenges All of our certifications are designed to improve the knowledge, skills, capabilities and productivity of knowledge-based workers. As a direct result, we aim to help organizations improve their performance and efficiency. Our portfolio covers a range of key management disciplines including:Q Portfolio, Programme & Project Management (PPM) Q Cyber Security & Resilience Q IT Service Management & Security Q IT Governance & Asset Management Q Benefits Management Q Business Relationship Management Q Change Management

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Some of our partners...

APMG International Certifications

Committed to quality We are committed to quality in everything we do. Our certification and accreditation activities are developed and managed in accordance with a robust quality management system and processes accredited by the United Kingdom Accreditation Service (UKAS – the national accreditation body recognized by the UK government to accredit organizations providing certification services). This dedication and commitment ensures candidates sitting our examinations have confidence in the exam and certification process, as well as ensuring the quality of training and consultancy services provided by our global network of accredited organizations. Our partners and clients value the high level of quality assurance we apply to our processes, often citing quality as the key reason for working with us.

Preparing for your exam For the majority of our certifications, candidates can choose to either attend an accredited training course with one of our ATOs (Accredited Training Organization) or self-study, undertaking study in preparation for their chosen examination at a time and pace to suit, completing the examination when ready.

Accredited training Training services in support of our certifications are delivered by our global network of ATOs. All are subject to our rigorous assessment and surveillance activities designed to maintain the integrity and quality of services offered. Our ATOs offer a host of course options to suit different styles, requirements and budgets. From intensive 2-5 day classroombased training to fully online computer-based / distance learning programmes, you are sure to find an option to suit your needs.

Convenience and flexibility

Find our Accredited Training (ATO) and Accredited Consulting (ACO) Organizations at: www.apmg-international.com/AccreditedProviders

We passionately believe that our certifications help individuals progress and organizations perform better. That is why we want to make them as accessible as possible, regardless of a candidate’s location.

Choose carefully!

Taking your exam

When choosing your option, do be mindful of the validated skills and experience of trainers employed by our ATOs. If you choose to self-study, you will not benefit from these highly valuable attributes.

Training Courses: As part of their accreditation, our ATOs offer exam sessions alongside their courses. The vast majority of courses offered by our ATOs include the associated exam/s.

Pass rates for self-studying candidates are almost always significantly lower than those for candidates attending accredited training courses.

Online Exams: APMG has teamed up with providers of specialist technology to facilitate online exams. This enables our candidates (whether self-studying or obtaining training via one of our ATOs) to sit our exams remotely at a time and location of their choice. Just a webcam, stable internet connection and some basic computer features are required. Public Exam Centres: For self-study candidates, we also run a number of public exam sessions for paperbased examinations in key locations around the world

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APMG International Certifications

Our Portfolio of Certifications Our portfolio covers a broad range of important management disciplines, with certifications and supporting guidance carefully designed to help individuals and their organizations improve efficiency, drive results and maximize return on investments.

For Change Management Embrace change successfully For Facilitation Extract maximum value from meetings & group working

For Portfolio, Programme and Project Management Take control of your change initiatives

For Sourcing Governance Become an outsourcing/sourcing governance specialist

For Benefits Management Ensure benefits are the driver for investments

For Business & IT Alignment Improve decision making and management with OBASHI

For Cyber Security & Resilience Protect your organization against cyber threats and attacks

For Business Relationship Management Get more value from client & supplier relationships

For IT Service Management & Security Optimize the provision of IT services

For Contract & Commercial Management Unlock commercial & contract management capability with IACCM

For IT Governance Maximise the trust in and value from IT

Read on for further details on our full range of certifications.

Become an APMG Accredited Training Organization (ATO)

Further Information

If your organization is interested in becoming an accredited training provider for one or more of our professional certification schemes, please get in touch (see back cover for contact details).

For more information about us, our broad range of certification schemes, accreditation services and our global network of ATOs and ACOs, please visit our website: www.apmg-international.com

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In this section:

In this section:

Portfolio, Programme & Project Management Maximize return on investment from change initiatives 8

AgileBA® (Agile Business Analysis)

9

AgilePgM® (Agile Programme Management)

10 AgilePM® (Agile Project Management) 11 Better Business Cases 12 CP3P (Public-Private Partnerships) 13 Earned Value  4HUHNPUN)LULÄ[Z 15 MoP® (Management of Portfolios) 16 MoV® (Management of Value) 17 MSP® (Managing Successful Programmes)  76Ž7VY[MVSPV7YVNYHTTL 7YVQLJ[6ɉJLZ 19 PM4SD (Project Management for Sustainable Development) 20 PMD Pro (Project Management for NGOs) 21 PPS (Programme & Project Sponsorship) 22 PRINCE2® 23 PRINCE2 Agile® 24 Project Planning & Control 25 Stakeholder Engagement

APMG International Certifications

Master the role of Agile Business Analyst with AgileBA [YHPUPUNHUKJLY[PÄJH[PVU The business analyst role is critical for successful agile projects and development. Despite this, there has been little in the way of detailed best practice guidance that directly addresses the role, responsibilities and skills of the Agile Business Analyst. In partnership with DSDM Consortium, APMG International is delighted to offer AgileBA - a professional training and certification scheme to support those working in (or aspiring to) an Agile Business Analyst role. Our syllabus is based on the AgileBA Handbook, published by DSDM Consortium. The handbook offers useful, practical and comprehensive guidance on the role of the Business Analyst working in an agile way.

FURTHER INFORMATION Who is it for? AgileBA guidance, training and certification are designed to benefit a wide range of roles including Business Analysts, Change Analysts, Project Managers, Scrum Product Owners/Managers, Systems Analysts and Agile Developers. Find out more online at www.apmg-international.com/AgileBA

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Along with the handbook, training and certification aims to provide: Q Knowledge and understanding of the Agile Business Analyst role and responsibilities; Q Context to the role beyond the individual project, in relation to organizational mission and strategy; Q Additional depth, guidance and techniques for the Business Analyst role. The guidance is based on the DSDM Agile Project Framework, an approach which defines the role of the project-based Business Analyst in relation to business, development and testing roles at all levels. However the guidance goes deeper, with many generic and popular agile techniques also included. AgileBA is the latest addition to our agile ‘family’ of training and certification schemes, joining the popular and well established AgilePM (Agile Project Management) launched in 2010 and AgilePgM (Agile Programme Management) launched in 2014.

Qualifications available:

IN PARTNERSHIP WITH

Q FOUNDATION (multiple-choice) Q PRACTITIONER (objective-testing)

You may also be interested in: Q Q Q Q Q

AgilePgM AgilePM Better Business Cases Managing Benefits Stakeholder Engagement

www.dsdm.org

APMG International Certifications

Adopt an agile approach to programme management ^P[OV\Y(NPSL7N4[YHPUPUNHUKJLY[PÄJH[PVU The world of project and programme management has been evolving over recent years. Agile methods and practices have become increasingly popular as organizations seek to respond faster and more effectively to ever-increasing change requirements. This is particularly true of project management and our AgilePM certifications are proving extremely popular. What about programme management? What guidance and certifications are available for programme managers wishing to improve and demonstrate their agile credentials?

FURTHER INFORMATION Who is it for? The AgilePgM guidance and supporting training/certifications are aimed at aspiring and practicing programme managers and team members wishing to adopt a disciplined, flexible and collaborative approach to the management of large-scale business transformation activities (programmes). Find out more online at www.apmg-international.com/AgilePgM

APMG International have partnered with the DSDM Consortium to create AgilePgM – new guidance and a supporting certification scheme for agile programme management. The new guidance – much like the sister project management guidance – draws heavily on the content of DSDM’s Agile Project Framework – a long established, internationally recognized framework for agile project delivery. It provides programme managers with a disciplined but flexible agile approach to the management of transformational organizational change, allowing for iterative and incremental delivery of outputs and benefits. The governance model, contained within the guidance, ensures a programme will capture its vision, whilst empowering teams to work without undue interference. Built on firm foundations, the programme can evolve and react to business change in our increasingly dynamic world.

Qualifications available:

IN PARTNERSHIP WITH

Q FOUNDATION (multiple-choice)

You may also be interested in: Q Q Q Q

AgilePM Better Business Cases Managing Benefits Stakeholder Engagement

www.dsdm.org

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APMG International Certifications

*VTIPULÅL_PIPSP[`^P[OWYV]LUWYVJLZZMVYZ\JJLZZM\S HNPSLWYVQLJ[KLSP]LY` The world of project management has changed significantly over recent years. Until recently, much of the corporate world predominantly used traditional, sequential, “waterfall” approaches for projects. Far too many projects were failing, for a variety of reasons, but mainly because projects were just too big and too long, communication and business engagement were poor and progress was measured in percentage complete, rather than business value delivered. AgilePM guidance offers a practical and repeatable methodology that achieves an ideal balance between the standards, rigour and visibility required for good project management, and the fast pace, change and empowerment provided by agile. The focus is on developing solutions incrementally enabling project teams to react effectively to changing requirements, whilst empowering project personnel and encouraging increased collaboration and ownership.

FURTHER INFORMATION Who is it for? AgilePM certification is aimed at aspiring and practising project managers, and at team members wishing to adopt a flexible, collaborative approach to project management whilst maintaining or improving standards, quality and pace of delivery. Find out more online at www.apmg-international.com/AgilePM

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The guidance is based on DSDM Consortium’s Agile Project Framework and is underpinned by DSDM’s eight principles for effective agile project delivery: 1. Focus on the business need 2. Deliver on time 3. Collaborate 4. Never compromise quality 5. Build incrementally from firm foundations 6. Develop iteratively 7. Communicate continuously and clearly 8. Demonstrate control The AgilePM guidance and supporting training courses explain how to lay the foundations for successful agile projects and manage an agile project from start to finish.

Qualifications available:

IN PARTNERSHIP WITH

Q FOUNDATION (multiple-choice) Q PRACTITIONER (objective-testing)

You may also be interested in: Q AgileBA Q AgilePgM Q Better Business Cases Q Managing Benefits Q Project Planning & Control Q Stakeholder Engagement

www.dsdm.org

APMG International Certifications

Give your change initiatives the best chance of success ^P[OV\Y)L[[LY)\ZPULZZ*HZLZJLY[PÄJH[PVU Change initiatives often fail at the first hurdle as the business case fails to convince senior management of the return on investment. Creating effective business cases and spending proposals is therefore critical to securing funding and management buy-in. It is important therefore that individuals have the opportunity to develop their capabilities to create, review and adapt effective business cases. Our Better Business Cases qualification is based on the ‘Five Case Model’ – the UK government’s best practice approach to developing spending proposals and enabling effective business decisions.

The model provides a step-by-step guide to developing a business case that: Q Establishes a clear need for intervention (a case for change) Q Sets clear objectives in terms of return on investment Q Considers a wide range of potential solutions ensuring an optimal balance of benefits, cost and risks Q Sets out arrangements to ensure successful delivery of the proposal. Organizations adopting this proven approach can expect a reduction in unnecessary spending and improved decision-making process, whilst project teams have a greater chance of securing necessary funding and support for change initiatives.

FURTHER INFORMATION

Qualifications available:

Who is it for?

Q FOUNDATION (multiple-choice) Q PRACTITIONER (objective-testing)

Our Better Business Cases certification is aimed at individuals involved with, or overseeing, projects including: Q Project/programme sponsors/directors and other directors with responsibility for the successful delivery of programmes and projects Q Project managers and team members tasked with developing a business case or investment Q Officers and managers involved in the scrutiny and review of investment proposals.

You may also be interested in: Q AgilePM Q Managing Benefits Q PRINCE2® Q Project Planning & Control Q Stakeholder Engagement

Find out more online at www.apmg-international.com/BBC

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APMG International Certifications

Building APMG certified PPP professionals to tackle infrastructure challenges. Public-Private Partnerships (PPPs) play a crucial role in helping governments to raise the funds necessary to meet infrastructure demands and stimulate local economic development. APMG’s Public-Private Partnerships Certification Program® aims to improve the performance of PPPs, strengthen PPP practices and enhance the knowledge of PPP professionals globally. It has been designed to provide PPP professionals with a global standard of knowledge, common professional language and set of terms, enabling better understanding of how to successfully deliver PPPs globally. The program is a collaborative innovation between APMG, the World Bank Group and a selection of other multilateral development banks (MDBs), part funded by the Public-Private Infrastructure Advisory Facility (PPIAF). The PPP Certification Program Guide (PPP Guide) is at the core of the certification program and is a comprehensive Body of Knowledge (BoK) on all aspects of PPPs, compiling a range of good practices and global case studies. The Guide is available to download, for free, from ppp-certification.com.

FURTHER INFORMATION Who is it for? Q Individuals involved in PPP projects at all levels in both Public and Private Sectors Q PPP Professionals in Emerging Markets and Developing Economies (EMDE) Q Those involved in the development or implementation of PPP frameworks, the initiation, financing, preparation, structuring and tendering of PPP projects, and the management of PPP contracts. Find out more online at ppp-certification.com

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The Guide is divided into the following chapters: 1. PPP Introduction and Overview

5. Structuring and Drafting the Tender and Contract

2. Establishing a PPP Framework

6. Tendering and Awarding the Contract

3. Project Identification and PPP Screening

7. Strategy Delivery and Commissioning

4. Appraising PPP Projects

8. Operations and Handback

Foundation-level certification is now available and is designed primarily to test understanding of the first chapter of the PPP Guide. This knowledge will equip individuals with the skills they need to act as an informed member of a PPP project. Two higher level exams (Preparation and Execution) will be available soon. Candidates that are successful in all three exams will be awarded the CP3P® credential. CP3P is the definitive credential to demonstrate to peers and employers that your abilities are aligned with international PPP good practices.

Qualifications available: Q FOUNDATION (multiple-choice) Q PREPARATION (coming soon) Q EXECUTION (coming soon)

You may also be interested in: Q Q Q Q

AgilePM IACCM PM4SD PRINCE2

Q Better Business Cases Q Project Planning & Control Q Stakeholder Engagement

APMG International Certifications

Earned Value

Measure project performance and progress objectively and effectively with our Earned Value certification. How many times have executives asked “What did we get for all the money we spent?” This question can be answered by applying the techniques of Earned Value Management (EVM). Earned Value Management (EVM) is a project control process based on a structured approach to planning, cost collection and performance measurement. EVM has become widely accepted in the public and private sectors as a tool used by project managers to both measure actual project performance as well as to predict future performance.

FURTHER INFORMATION Who is it for? Our EV certification is designed for people who need to deploy, understand and work with EVM project controls. Courses help to identify and explain key concepts in EV, allowing candidates to fully understand how to implement and use EV in their organizations. Find out more online at www.apmg-international.com/EarnedValue

EVM achieves this by facilitating the seamless integration of project scope, time and cost objectives and the establishment of a baseline plan for performance measurement. It enables the creation of accurate forecasts and reports to satisfy even the most stringent governance requirements. Our Earned Value certification is based on best practices of project management professionals who have applied this discipline to projects of all sizes across a wide range of industries. Supporting training courses and certification provide the knowledge and skills needed to perform in today’s cost and value conscious environment and identify the holder as a difference maker to project success.

Qualifications available: Q FOUNDATION (multiple-choice) Q PRACTITIONER (objective-testing

You may also be interested in: Q Q Q Q Q

AgilePM Better Business Cases Managing Benefits Project Planning & Control PRINCE2® / MSP® / MoP® / MoV®

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APMG International Certifications

,UZ\YLILULÄ[ZHYL[OLMVJ\ZVMPU]LZ[TLU[Z^P[O V\Y4HUHNPUN)LULÄ[ZJLY[PÄJH[PVU The reason organizations invest in change is to realize benefits. Despite this, reports from professional bodies, audit agencies and academic research show that organizations in the public, private and third sectors still struggle to demonstrate return on investments. The significance of this is even greater in a volatile economic climate where the failure to optimize benefits realization may put future initiatives at risk as investors lose confidence in the organization’s ability to successfully manage change. Our Managing Benefits guidance and qualification scheme aims to help address this problem, building on existing best practices in portfolio, programme and project management.

It provides managers and practitioners from multiple disciplines, working in a variety of organizations, with generally applicable guidance encompassing benefits management principles, practices and techniques. Managing Benefits provides: Q An overview of benefits management - what it is, the case for doing it, and some common misconceptions that can limit its effectiveness in practice. Q Descriptions of the seven principles upon which successful approaches to benefits management are built, and examples of how they can be/have been applied in practice. Q Guidance on how to apply benefits management at a portfolio level, as well as at an individual project or programme level.

FURTHER INFORMATION Who is it for? Managing Benefits is aimed at anyone with an interest in ensuring the best use of taxpayers’ and shareholders’ funds by optimizing the benefits realized from change initiatives, including: Q Senior executives responsible for delivering value for money from the organization’s  investments in change and achieving the organization’s strategic objectives Q Programme and project sponsors, project board executives and people in project/ programme/change management roles responsible for delivering change initiatives Q Portfolio managers and portfolio office staff responsible for managing the organization’s portfolio of change initiatives Q Business case writers responsible for delivering reliable cases on which to base investment decisions. Find out more online at www.apmg-international.com/ManagingBenefits

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Qualifications available: Q FOUNDATION (multiple-choice) Q PRACTITIONER (objective-testing) You may also be interested in: Q Agile Project Management Q Better Business Cases Q MoP® / MoV® / MSP® / PRINCE2® Q Project Planning & Control Q Stakeholder Engagement

APMG International Certifications

ACCREDITED EXAMINATION INSTITUTE ON BEHALF OF

Ensure you prioritize the right change initiatives with MoP®JLY[PÄJH[PVU Management of Portfolios (MoP) approaches the management of change projects and programmes from a strategic viewpoint.

Successful application of MoP guidance ensures that:Q Programmes and projects undertaken are prioritized in terms of their contribution to strategic objectives and overall level of risk; Q Programmes and projects are managed consistently to ensure efficient and effective delivery;

Designed to help ensure the best return from an organization’s total change management investment, MoP provides an overview of all change activities.

Q Benefits realization is maximized to provide the greatest return (in terms of strategic contribution and efficiency savings) from the investment made.

This includes what is in the portfolio, what it is costing, what risks are faced, what progress is being made, and what the impact is on business as usual and the organization’s strategic objectives.

MoP provides invaluable advice to senior managers and portfolio management professionals in understanding, prioritizing and planning their portfolio or change initiatives.

FURTHER INFORMATION Who is it for? MoP is aimed at formal and informal portfolio management roles encompassing investment decision making, project and programme delivery, and benefits realization. It is relevant to those involved in the selection and delivery of business change initiatives (e.g. board members, change directors and programme/project sponsors), portfolio, programme, project, business change and benefits managers, and business case writers and investment appraisers.

Qualifications available: Q FOUNDATION (multiple-choice) Q PRACTITIONER (objective-testing)

You may also be interested in: Q Q Q Q Q

Better Business Cases Managing Benefits MoV® / MSP® / P3O® / PRINCE2® Project Planning & Control Stakeholder Engagement

Find out more online at www.apmg-international.com/MoP

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APMG International Certifications

ACCREDITED EXAMINATION INSTITUTE ON BEHALF OF

0TWYV]L`V\YJOHUJLZVMTH_PTPaPUN]HS\LMYVT investments with MoV®JLY[PÄJH[PVU With organizations under increasing pressure to deliver more for less, obtaining value for money is crucial. However, maximizing value is rarely successful. The challenge is compounded by the fact that value is subjective and dependent on the needs of the customer. Management of Value (MoV) proposes a definition of value that addresses both monetary and non-monetary benefits and has been designed to provide a method and techniques for allocating scarce resources effectively.

Q The principles are based on tried-and-tested practices, and successful value management is unlikely to be achieved if these are not adopted. Q The themes are continuous activities that need to be carried out to ensure the application of the principle delivers the promised value. Q The set of processes define the structure of the approach and use specialist techniques to supplement the business case and provide a practical approach to getting results. The guidance is intended to help organizations use a successful, proven methodology to supplement their current management practices, so that they can increase the value they deliver and make better use of resources.

The guidance is structured around principles, themes and processes:

FURTHER INFORMATION

Qualifications available:

Who is it for?

Q FOUNDATION (multiple-choice)

Q Management and staff in an organization wishing to acquire an understanding of MoV, whether MoV is embedded in their organization or not.

Q PRACTITIONER (objective-testing)

Q Individuals involved in directing, managing, supporting and delivering portfolios, programmes and projects. Find out more online at www.apmg-international.com/MoV

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You may also be interested in: Q Q Q Q Q

Better Business Cases Managing Benefits MoP® / MSP® / P3O® / PRINCE2® Project Planning & Control Stakeholder Engagement

APMG International Certifications

ACCREDITED EXAMINATION INSTITUTE ON BEHALF OF

,UOHUJL`V\YWYVNYHTTLTHUHNLTLU[L_WLY[PZL ^P[O4:7JLY[PÄJH[PVU Managing Successful Programmes (MSP) offers a best-practice framework for delivering complex programmes in accordance with long-term strategies and objectives. MSP is a pragmatic approach to programme management which ensures that a strong leadership and governance structure is established and maintained. It comprises a set of principles and processes for use when managing a programme. Founded on international best practice, it is designed to be flexible and adapted to a range of circumstances. The emphasis is on stakeholder engagement and benefits realization management.

FURTHER INFORMATION Who is it for? MSP certification is aimed at current and aspiring programme managers. It is also highly relevant to those who require an understanding of the terminology, principles and themes of MSP, including project managers, business change managers, senior responsible owners and portfolio/programme office personnel. Find out more online at www.apmg-international.com/MSP

MSP has been implemented in the public and private sectors because it provides a number of benefits to the organizations undertaking programmes, including: Q A common framework for all key parties (client, contractors and stakeholders) within which to work Q Strong emphasis on the identification and realization of measurable benefits Q Strong stakeholder engagement focus ensuring that stakeholders have the opportunity to participate at key stages throughout the life of the programme Q Clear communication links between governance, the delivery team and the operational teams Q Good governance throughout the lifecycle of the programme.

Qualifications available: Q FOUNDATION (multiple-choice) Q PRACTITIONER (objective-testing) Q ADVANCED PRACTITIONER (scenario-based essay)

You may also be interested in: Q Q Q Q

Better Business Cases Managing Benefits Stakeholder Engagement MoP® / MoV® / P3O® / PRINCE2®

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APMG International Certifications

ACCREDITED EXAMINATION INSTITUTE ON BEHALF OF

Develop your project and programme support skills with P3O®JLY[PÄJH[PVU Around the world, organizations in both public and private sectors recognize that their portfolio, programme and project management activities are best supported through a delivery support office. P3O (Portfolio, Programme and Project Offices) brings together a set of principles, processes and techniques to facilitate effective portfolio, programme and project management through enablement, challenge and support structures. These structures can bridge the gap between the strategy/policy makers and the delivery arm of the organization.

FURTHER INFORMATION Who is it for? P3O certification is aimed at individuals fulfilling management, functional or generic roles within a portfolio/programme/project support office environment aligned to P3O. Naturally, it also applies to those aiming to establish a new support office environment based on the P3O framework. Find out more online at www.apmg-international.com/P3O

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The purpose of P3O is to provide universally applicable guidance that enables individuals and organizations to successfully establish, develop and maintain appropriate business support structures that allow: Q Informed senior management decision-making on such things as strategic alignment, prioritization, risk management and optimization of resource to successfully deliver their business objectives. Q Identification and realization of business outcomes and benefits via programmes. Q Successful delivery of project outputs that enable benefits within time, cost and quality restraints.

Qualifications available: Q FOUNDATION (multiple-choice) Q PRACTITIONER (objective-testing)

You may also be interested in: Q Q Q Q Q

Change Management Managing Benefits MoP® / MoV® / MSP® / PRINCE2® Project Planning & Control Stakeholder Engagement

APMG International Certifications

,TILKKPUNZ\Z[HPUHIPSP[`PU[V[V\YPZTWYVQLJ[ZHUKPUP[PH[P]LZ The contribution of tourism to economic activity worldwide is estimated at some 5%, while it is estimated it generates 10% of European Union (EU) GDP. It is therefore critical that projects and initiatives undertaken in this vital sector are managed effectively and are sympathetic to conditions specific to the sector. PM4SD (Project Management for Sustainable Development) has been designed as a methodology to be used by local, regional and national governments, companies and stakeholders operating in the tourism and cultural sectors. Based on the world-renowned PRINCE2® project management methodology, and tailored specifically to the tourism and cultural sectors, PM4SD addresses the need for a project management approach specific to the tourism sector that supports global objectives for sustainable tourism. Sustainability is a key underpinning to the PM4SD guidance, aiming to ensure the protection and safeguarding of European

territories, their environments and related economic development impact when undertaking projects in the sector. PM4SD aims to ensure sustainable tourism projects and initiatives that:Q Make optimal use of environmental resources; Q Respect the socio-cultural authenticity of host communities; Q Ensure viable, long-term economic operations, providing fairly distributed socio-economic benefits to all stakeholders; and Q Support tourism policies at all levels that are competitive, sustainable, modern, socially responsible and accessible to all citizens. PM4SD was developed in conjunction with and is supported by FEST - The Foundation for European Sustainable Tourism. FEST is a not-for-profit organization that supports governments, organizations and academies to plan, deliver and manage tourism projects and programmes with sustainability. Further information on FEST is available via their website: www.festfoundation.eu.

FURTHER INFORMATION Who is it for? PM4SD is tailored to suit the needs of everyone involved and interested in the management of projects that develop sustainable tourism. This includes:Q Professionals involved in the day-to-day management of tourism initiatives (projects, programmes, strategies) for sustainable development: project/programme managers and executives, project officers and stakeholders, and tourist operators. Q Professionals involved in decision making at a local, regional, national or international level in the fields of sustainable development policy, tourism and cultural heritage management.

Qualifications available: Q FOUNDATION (multiple-choice) Q PRACTITIONER (objective-testing)

You may also be interested in: Q Q Q Q Q

Better Business Cases Managing Benefits PRINCE2® Project Planning & Control Stakeholder Engagement

Find out more online at www.apmg-international.com/PM4SD

19

APMG International Certifications

:WLJPHSPaLKJVZ[LɈLJ[P]LWYVMLZZPVUHSWYVQLJ[ THUHNLTLU[JLY[PÄJH[PVUMVY[OLKL]LSVWTLU[ZLJ[VY The purpose of organizations in the international development sector is almost exclusively to deliver projects. Until recently, project managers working for NGOs (nongovernmental organizations) had limited opportunities to affordably acquire skills similar to those required by other sectors to undertake project management activities effectively and in line with recognized best practices. Additionally, there are several unique factors which impact the way NGO projects are planned, implemented and how their success is measured.

Developed in partnership with PM4NGOs (an organization dedicated to optimizing international project investments and improving professional project management skills in the development sector), the scheme benefits from valuable knowledge and experience donated by experts from several of the world’s highly regarded non-governmental organizations (e.g. Oxfam). PMD Pro certification is available exclusively online at www.apmg-exams.com. Certification has been priced to make the cost affordable to staff working for NGOs anywhere in the world. Level 1 certification starts at just US $20 for staff of NGOs working in the developing world.

PMD Pro is a specialized certification scheme for project managers working in the development sector. The scheme is aligned with internationally recognized project management standards and includes components specific to the NGO sector.

FURTHER INFORMATION

Qualifications available:

Who is it for?

Q Level 1 (multiple-choice)

PMD Pro training and certification is designed for project managers, team members and support staff working for NGOs on development and relief projects.

Q Level 2 (multiple-choice)

Find out more online at www.apmg-international.com/PMD-Pro

Q Q Q Q

RESOURCES PMD Pro training and learning resources are available from PM4NGOs (pm4ngos.org) and LINGOs (ngolearning.org).

20

You may also be interested in: AgilePM Change Management PRINCE2® Project Planning & Control

APMG International Certifications

7YV]PKLLɈLJ[P]LWYVNYHTTLHUKWYVQLJ[THUHNLTLU[ leadership with our Programme and Project Sponsorship 77:JLY[PÄJH[PVU According to a survey* conducted by Moorhouse Consultancy: 83% of Senior Responsible Owners (SROs) polled believe that training in how to understand the role of the SRO, programme management language, and how to lead in a programme environment would all have been useful when they first took on the role. Our Programme and Project Sponsorship (PPS) qualification has been developed specifically for SROs and sponsors or executives of programmes and projects.

FURTHER INFORMATION

The qualification is based on leading PPM best practice guidance and focuses on a combination of leadership ability alongside project and programme management skills. The PPS syllabus has been split into four separate modules providing flexible training options. The four modules are: 1. The role of the sponsor. 2. The sponsor working with people. 3. Identifying and establishing a programme/project. 4. The delivery journey. PPS certification demonstrates that sponsors understand both the tools and leadership skills required to successfully lead programmes and projects to completion. * Survey entitled “Benchmarking Programme Sponsors’ Attitudes”.

Qualifications available:

Who is it for?

Q One exam (objective-testing)

PPS certification has been specifically designed for senior managers that sponsor programmes and projects; this includes Senior Responsible Owners (SROs) that have been made accountable as individuals for a specific programme or project.

You may also be interested in:

Find out more online at www.apmg-international.com/PPS

Q Q Q Q

Managing Benefits MoP® / MoV® / MSP® / PRINCE2® Project Planning & Control Stakeholder Engagement

21

APMG International Certifications

ACCREDITED EXAMINATION INSTITUTE ON BEHALF OF

Certify in PRINCE2® – the world’s most popular project management methodology – to enhance your chances VMWYVQLJ[Z\JJLZZ PRINCE2 is a structured, processbased methodology for effective project management.

Q A common, consistent approach

It is based on a wealth of experience drawn from thousands of projects undertaken in organizations around the world.

Q Flexible decision points and management control of any deviations from the plan

With a strong focus on business justification, PRINCE2 provides a framework covering the wide variety of disciplines and activities required within a project.

Q Involvement of management and stakeholders at the right points during the project

Adopting PRINCE2 provides your organization’s projects with:

Q A controlled and organized start, middle and end Q Regular reviews and assurance of progress against the plan and business case

Q Good communication channels between the project and relevant business areas Q A means of capturing and sharing lessons learned. One of PRINCE2’s greatest strengths is that it is truly generic; the method can be applied to all types of projects regardless of scale, industry, sector and geography.

FURTHER INFORMATION Who is it for? PRINCE2 certification is designed for current and aspiring project managers. It is also relevant to other key staff involved in the design, development and delivery of projects, including project board members, team managers, project assurance and support personnel, and operational line managers/staff. Find out more online at www.apmg-international.com/PRINCE2

22

Qualifications available: Q FOUNDATION (multiple-choice) Q PRACTITIONER (objective-testing) Q PROFESSIONAL (assessment centre)

You may also be interested in: Q Better Business Cases Q Managing Benefits Q MoP® / MoV® / MSP® / P3O® Q PRINCE2 Agile® Q Project Planning & Control Q Stakeholder Engagement

APMG International Certifications

AGILE ACCREDITED EXAMINATION INSTITUTE ON BEHALF OF

*VTIPUL[OLÅL_PIPSP[`HUKYLZWVUZP]LULZZVMHNPSL ^P[O[OLJSLHYS`KLÄULKMYHTL^VYRVM7905*,MVY HJVTWSL[LWYVQLJ[THUHNLTLU[ZVS\[PVU Agile methods and techniques are being adopted at a rapid rate as organizations seek to respond faster and more effectively to ever-increasing change requirements. PRINCE2 Agile is an extension module tailored for forwardthinking organizations and individuals already benefiting from PRINCE2. It provides guidance on how to apply agile methods to the world’s most recognized project management method. The PRINCE2 Agile framework covers a wide range of agile concepts, including SCRUM, Kanban and Lean Startup.

FURTHER INFORMATION

It provides guidance on tailoring PRINCE2 in an agile context and includes: Q How to tailor the integrated set of PRINCE2 principles, themes and processes Q How to produce the PRINCE2 management products Q How to map the common agile roles to the PRINCE2 project management team structure Q How to incorporate the fundamental agile behaviours, concepts and techniques into PRINCE2. The strength of PRINCE2 lies in the areas of project direction and project management whereas agile has a very strong focus on product delivery. When PRINCE2 and agile are combined, project direction, project management and project delivery are optimized to create a complete project management solution.

Qualifications available:

Who is it for?

Q PRACTITIONER (objective-testing

PRINCE2 Agile training and certification is designed exclusively for existing PRINCE2 Practioners seeking to apply agile approaches to the world’s most recognized project management method.

You may also be interested in:

Find out more online at www.apmg-international.com/PRINCE2Agile

Q Q Q Q Q Q

AgilePM Better Business Cases Managing Benefits PRINCE2 Project Planning and Control Stakeholder Engagement

23

APMG International Certifications

3LHYUOV^[VPTWSLTLU[LɈLJ[P]LWSHUUPUNTVUP[VYPUN

JVU[YVSMVYPUJYLHZLKJOHUJLZVMWYVQLJ[Z\JJLZZ Planning, monitoring and control are critical aspects of project management. Implemented effectively, project success rates can increase dramatically. Implemented poorly, project scope, schedule and costs can quickly overrun. Until now, there has been very little guidance for practicing and aspiring planning and control professionals to gain understanding of best practice, and how to apply it. Our Project Planning & Control certification scheme has been developed in partnership with The Association for Project Management (APM) and is based on their guide “Planning, Scheduling, Monitoring and Control - The Practical Project Management of Time, Cost and Risk”. The guide is the APM’s first comprehensive set of guidance and best practice for project planning and control and is applicable across all industries and sectors. It is an output of their Planning,

FURTHER INFORMATION Who is it for? Project Planning & Control guidance, training & certification is aimed at a variety of key project management roles including planning managers & engineers and project control managers & engineers. It will also benefit other roles including cost engineers, project managers and project support team members. Find out more online at www.apmg-international.com/PPC

24

Monitoring & Control Specific Interest Group (SIG) and is based on practitioner experience from both customer and supplier perspectives. Research conducted by the UK Association for Project Management (Factors in Project Success, Nov 2014) highlighted that only 4% of respondents rated project planning and review as excellent, while 14% said it was either poor or absent from their last project. Project Planning & Control guidance and training:Q Offers a step-by-step controls guide from project initiation to execution; Q Provides a holistic overview of the interdependencies between planning and control functions; Q Is a practical and scalable companion to any project control professional; Q Enables effective capability growth for delivery organizations. Individuals undertaking training will gain an understanding of effective planning & control standards and best practice.

Qualifications available: Q FOUNDATION (multiple-choice) Q PRACTITIONER (objective-testing)

You may also be interested in: Q Q Q Q Q

AgilePM Better Business Cases Earned Value Managing Benefits Stakeholder Engagement

APMG International Certifications

0KLU[PM`PUÅ\LUJLHUKSLHKRL`WLVWSLHUKNYV\WZ ^P[OV\Y:[HRLOVSKLY,UNHNLTLU[JLY[PÄJH[PVU Effective stakeholder engagement (particularly social skills and the ability to influence others) has long been regarded as crucial in achieving positive outcomes and driving benefits through investment in change. Our Stakeholder Engagement scheme treats this area of competence as central to what constitutes a high performer. Based on the publication “Practical People Engagement: Leading Change through the Power of Relationships”, this certification helps candidates explore and develop this key competence area.

FURTHER INFORMATION

Supported by accredited training courses, certification will help candidates:Q Drive results and benefits through effective collaboration Q Improve communication and influencing skills Q Prioritize time and organize resources effectively Q Generate buy-in and cooperation from key stakeholders Q Remove obstacles to progress and success Q Draw on a range of experience and techniques for influencing people Q Develop a reputation as a key player and influencer. Enabling individuals to identify, influence and lead key people and groups, this certification will be of significant benefit to those tasked with delivering results and benefits from projects, programmes and other change initiatives.

Qualifications available:

Who is it for?

Q FOUNDATION (multiple-choice)

Although primarily aimed at project and programme managers, this certification is relevant to anyone seeking to lead, shape and achieve positive outcomes from change (e.g. change managers and business analysts).

You may also be interested in:

Find out more online at www.apmg-international.com/StakeholderEngagement

Q Q Q Q

AgilePM Facilitation Managing Benefits MoP® / MoV® / MSP® / PRINCE2®

25

The APMG Public-Private Partnerships (PPP) Certification Program Building APMG certified PPP Professionals to tackle infrastructure challenges

A N I N N O V AT I O N O F

FUNDED BY

Find out more on page 12 and at ppp.apmg-international.com

In this section:

IT Governance, Service Management & Cyber Security certifications For Cyber Security & Resilience  *,:.*LY[PÄLK7YVMLZZPVUHS**7 29 RESILIA™ For IT Governance

Cyber Security Tools & Assessments  *&+4&HUWLÀHG7UDLQLQJ  &\EHU'HIHQFH&DSDELOLW\  $VVHVVPHQW7RRO&'&$7®)

34 BiSL®

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35 COBIT® 5

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For IT Service Management & Security

Visit www.apmg-cyber.com IRUIXUWKHU LQIRUPDWLRQ

36 ASL® 37 Change Analyst 38 Cloud Computing   *4+)*VUÄN\HYH[PVU4HUHNLTLU[ Database) 40 ISO/IEC 20000 41 ISO/IEC 27001 42 ITIL® 43 Lean IT 44 Problem Analyst  :LY]PJL+LZR0UZ[P[\[L:+0JLY[PÄJH[PVUZ 46 Service Catalogue 47 Service Level Analyst For IT Asset Management  0(0;(4ŽJLY[PÄJH[PVUZ

APMG International Certifications

*,:.*LY[PÄLK7YVMLZZPVUHS!]LYPM``V\YZRPSSZHUK JVTWL[LUJLPUJ`ILYZLJ\YP[` PUMVYTH[PVUHZZ\YHUJL Improved Information Assurance and Cyber Security skills, knowledge and professionalism are objectives of the National IA Strategy and the Cyber Security Strategy. CESG has developed a framework for certifying cyber security professionals who meet competency and skill requirements for specified roles. CESG is the UK

FURTHER INFORMATION Who is it for? The scheme is designed for current and aspiring professionals in the cyber security/resilience field. The purpose of certification is to enable better matching between employer requirements for cyber security specialists and the competencies of the staff or contractors undertaking common cyber security roles. The certification process is managed online via a CESG approved administration system. Find out more online at www.apmg-ia.com

Government’s national technical authority for IA. APMG are working with them to deliver their certification scheme for cyber security professionals. Certification aims to improve matching between organizational requirements for cyber security expertise and the competence of those recruited or contracted to provide that expertise. The independent assessment APMG can provide will help Government and industry recruit people with the right skills at the right level to the right roles. Cyber security professionals will benefit by having a clearly defined career development path.

Qualifications available: You can become qualified in one or more of the following roles, with three levels of certification (Practitioner, Senior Practitioner and Lead Practitioner) available for each: Q IA Accreditor Q IA Auditor Q Communications Security Officer/ Crypto Custodian Q IT Security Officer/Information Security System Manager/ Information Security System Officer Q Security and Information Risk Advisor

You may also be interested in: Q GCHQ Certified Training

Q ISO/IEC 20000

Q CDCAT

Q ISO/IEC 27001

Q COBIT 5

Q RESILIA

®

28

APMG International Certifications

ACCREDITED EXAMINATION INSTITUTE ON BEHALF OF

Improve your organization’s cyber resilience and J`ILYH[[HJRWYL]LU[PVU^P[O9,:030( The threat of cyberattacks continues to increase and attacks can have a devastating impact on key aspects of an organization, including reputation, customer confidence and operational continuity. And let’s not forget the financial impacts! RESILIA is a portfolio of training, learning and certification aimed at building Cyber Resilience across the organization, from the boardroom down. It has been designed to highlight the importance of strategies and controls that enable effective response and recovery from cyberattacks.

RESILIA training and certification will help to:Q Minimize damage from a security breach and support fast recovery Q Build cyber resilience into existing processes Q Establish a common language for cyber resilience across an organization Q Build confidence to design and deliver cyber resilient strategies Q Build confidence amongst customers and suppliers Authored and reviewed by a team of cybersecurity experts and consultants, RESILIA has been designed to complement existing standards and frameworks for cybersecurity by providing guidance on how these controls can be selected, deployed and managed in a way that is appropriate for the specific organization.

The RESILIA portfolio is underpinned by the Cyber Resilience Best Practices guide and includes Foundation and Practitioner training and certification alongside a range of supporting tools and resources.

FURTHER INFORMATION Who is it for? RESILIA training and certification is aimed at IT, security, risk and other business professionals who need a greater understanding of cyber resilience as part of their existing responsibilities. Find out more online at www.apmg-international.com/RESILIA

Qualifications available: Q FOUNDATION (multiple-choice) Q PRACTITIONER (objective-testing)

You may also be interested in: Q Q Q Q

COBIT® 5 ITIL® ISO/IEC 27001 CESG Certified Professional

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Cyber Defence Capability Assessment Tool (CDCAT®) Protecting your business with military grade cyber defence What benefits will CDCAT® bring to my organisation? Q Identifies vulnerabilities in all areas of your cyber defences. Q Details how to address gaps in cyber defences. Q Allows for benchmarking and easy comparison across departments, systems or your supply chain.

1

Assessment scoping

4

Complete capability snapshot questionnaire

ASSESSMENT PROCESS

Feedback and Analysis

2

CDCAT® assessment and reporting

3

Q Instant, downloadable reporting. Make informed cyber security decisions: Visit www.apmg-cyber.com/CDCAT for more information or email [email protected] to arrange a demonstration. CDCAT® is a registered trademark of the Secretary of State for Defence. Used under licence. Dstl © Crown Copyright, 2014. Dstl © Crown Database Rights, 2014. This work was sponsored by the MOD ISS NTA

APMG International Certifications

www.apmg-cyber.com Cyber Security assessments, standards, training and certification

.*/8*LY[PÄLK;YHPUPUN.*;OLSWZ individuals and companies identify high quality cyber security training Why was GCT Introduced? Our increasing dependence on digital services has brought new risks – risks that we need to be aware of and equipped to tackle. The UK Government has identified a significant shortage of skilled cyber-security professionals and Government Communications Headquarters (GCHQ) is working with other government departments to address this issue. GCHQ is one of the three UK Intelligence and Security Agencies, along with MI5 and the Secret Intelligence Service (MI6) and provides assistance on the security of Government communications and electronic data.

APMG certifies the trainers, course materials and administration processes surrounding the course, forming a truly comprehensive assessment process. Benefits for training providers: Q A key market differentiator which sets your organisation’s courses apart from other cyber security training Q Inspires confidence in organisations and individuals that your cyber security training is of a high quality, with proof that your course has been assessed against GCHQ’s rigorous standards Q Ensures your training content meets the required standards of both content and delivery and provides your organisation with the opportunity to benchmark your cyber security courses against GCHQ’s standards. Benefits for candidates:

With the abundance of cyber security training courses on offer, it can be difficult for customers to identify highly competent trainers and good quality courses. GCHQ Certified Training (GCT) addresses this issue – providing customers with a choice of rigorously assessed training providers and giving confidence that training is consistent with industry best practice.

Q Quickly identify high quality, relevant cyber security training

GCT is based on the industry-respected IISP Skills Framework and helps individuals and organisations easily and quickly identify high quality and relevant cyber security training.

Q GCT is based on the industry-respected IISP Skills Framework.

Q Course materials have been rigorously assessed against the exacting standards of GCHQ Q Quality of the trainer delivery and course administration have been quality checked

Find certified training courses and further information at www.apmg-cyber.com/GCT

GCHQ has appointed APMG as the independent Certification Body for GCHQ-approved cyber security training courses, due to APMG’s track record for accrediting quality training providers.

APMG HAS ESTABLISHED PARTNERSHIPS WITH KEY INDUSTRY BODIES TO DEVELOP A MARKET-LEADING PORTFOLIO OF CYBER SECURITY ASSESSMENTS, STANDARDS, TRAINING AND CERTIFICATION

31

APMG International Certifications

www.apmg-cyber.com Cyber Security assessments, standards, training and certification

®

Protecting your business with military grade cyber defence

Faced with evolving threats and escalating risks, understanding and managing your organisation’s cyber defences has become essential to protecting your business. The Cyber Defence Capability Assessment Tool (CDCAT®) is a comprehensive way for organisations to assess their existing cyber defences, identify vulnerabilities and see what improvements should be made. CDCAT was developed by the Defence Science and Technology Laboratory (Dstl), for the Ministry of Defence. Dstl is a government organisation dedicated to ensuring that innovative science and technology contribute to the defence and security of the UK. Who is CDCAT for? CDCAT is designed for any organisation that wants to confirm the effectiveness of its current cyber security controls, or is unsure on how to go about establishing its cyber defences.

What benefits will CDCAT bring to my organisation? Q Identifies vulnerabilities in all areas of your cyber defences. Q Details how to address gaps in cyber defences. Q Allows for benchmarking and easy comparison across departments, systems or your supply chain. Q Can be used to measure improvements or changes in vulnerability. Q Supports existing compliance programmes. You can also be sure the assessment is against current threats as CDCAT is regularly updated to reflect today’s environment and not the distant past. Assessment method To undergo a CDCAT assessment, the scope of the system to be assessed is defined. This could range from a whole organisation, to one main information system down to a single laptop. The risk tolerance for the system (i.e. how much business risk is acceptable) is then agreed. This determines the controls and the level of maturity required to be effective against the current threats. If a control is not in place or is not being implemented effectively, this is viewed as a vulnerability and will adversely affect the capability of the organisation to withstand attack.

Based on large organisations

The easily repeatable assessment, depending on the scope, can take as little as two hours, and produces a report immediately with full explanations. Frequent repetitions enable organisations to be responsive to cyber-criminals’ continuously evolving methods and check any enhancements made to their defences.

INFORMATION SECURITY BREACHES SURVEY 2015

Find out more at www.apmg-cyber.com/CDCAT

The scale of risk… 90% of organisations reported that they had suffered a security breach

Email [email protected] to arrange a demonstration

APMG HAS ESTABLISHED PARTNERSHIPS WITH KEY INDUSTRY BODIES TO DEVELOP A MARKET-LEADING PORTFOLIO OF CYBER SECURITY ASSESSMENTS, STANDARDS, TRAINING AND CERTIFICATION

32

APMG International Certifications

www.apmg-cyber.com Cyber Security assessments, standards, training and certification

UK Government Cyber ,ZZLU[PHSZJLY[PÄJH[PVU

Cyber Essentials: Validated self-assessment

)LZ[WYHJ[PJLPU[OLJSV\K! the Cloud Industry Forum Code of Practice

Cyber Essentials Plus: Undertaken by approved certification body

The Cyber Essentials scheme is an assurance framework developed by the UK Government and industry to provide clear controls which enable organizations to mitigate risk from common internet threats. APMG is an approved accreditation body under the UK Government’s Cyber Essentials scheme. We are responsible for appointing Certifying Bodies (CB’s) to carry out Cyber Essentials evaluations and certify organisations which comply with the requirements of the scheme.

The Cloud Industry Forum (CIF) Code of Practice is a self-certification process for Cloud Service Providers. Its purpose is to bring greater transparency, trust and confidence to doing business in the cloud. The Code is a comprehensive framework that enables service providers to benchmark their operations against standards developed by their peers and in many ways is a checklist for best practice in the provision of cloud services. Find out more at www.apmg-cyber.com

Cyber Essentials certification is mandatory for organizations bidding for government contracts that involve the handling of sensitive information and providing certain ICT products or services. Find out more at www.apmg-cyber.com

APMG HAS ESTABLISHED PARTNERSHIPS WITH KEY INDUSTRY BODIES TO DEVELOP A MARKET-LEADING PORTFOLIO OF CYBER SECURITY ASSESSMENTS, STANDARDS, TRAINING AND CERTIFICATION

33

APMG International Certifications

Enable your business to realize more value from their investments in business information and technology with BiSL® Effective management of business information is critically important. From a business perspective, the need for better demand and use of information related technology has grown significantly as a result of the professionalization of supply of IT services. The Business Information Services Library (BiSL) framework provides guidance on adopting a professional and systematic approach to the management of business information. It interfaces with and complements other frameworks and certifications such as ASL®2, BRMP®, COBIT®5, ITIL® and TOGAF®.

FURTHER INFORMATION Who is it for? Q Business roles such as key users, business system administrators, system owners, process owners, product owners, information managers, business analysts, contract managers who deal with demand and use of information and technology Q Customer facing senior ITSM professionals (e.g. Service Managers, BRMs) who want a better understanding of the activities on the ‘other side of the fence’ in order to collaborate more effectively with their business counterparts Q Auditors and process improvement consultants. Find out more online at www.apmg-international.com/BiSL

34

While IT ensures that information is stored, processed and readily available, effective business information management ensures that an organization is able to respond to specific business demands, and to actually realize the value from their investments. The BiSL framework is a model with operational, managing and strategic processes for setting up and executing business information management. By using BiSL, individuals can help their organizations achieve:Q Better information for the business processes and more effective use by the end users Q More productive interaction with the IT function Q Better return on their investments in the information provisioning Q Fewer surprises as a result of changes in the user organization, business processes and the organization’s environment Q The ability to demonstrate that they are managing their information as a valuable asset.

Qualifications available: Q FOUNDATION (multiple-choice) Q ADVANCED (multiple-choice)

You may also be interested in: Q Q Q Q Q

ASL® COBIT® 5 ISO/IEC 20000 ITIL Lean IT

APMG International Certifications

Learn how to successfully govern and manage enterprise IT with COBIT® Effective governance and management of enterprise IT has never been more critical for organizations aiming to optimize service provision. COBIT 5 is the only business framework for the governance and management of enterprise IT. The latest edition of ISACA’s globally accepted framework provides the principles, practices, analytical tools and models to help increase the trust in, and value from, information systems. COBIT 5 helps business leaders address the needs of all stakeholders across the enterprise and ultimately maximise the value from information technology.

FURTHER INFORMATION Who is it for? COBIT 5 certification is applicable to a wide range of roles focused on IT governance, including IT/IS practitioners and consultants, business and IT/IS management, CEOs/CIOs and IT/IS auditors. Find out more online at www.apmg-international.com/COBIT5

COBIT 5 helps organizations of all sizes: Q Maintain high-quality information to support business decisions Q Achieve strategic goals and realize business benefits through the effective and innovative use of IT Q Achieve operational excellence through reliable, efficient application of technology Q Maintain IT-related risk at an acceptable level and optimize the cost of IT services and technology. Put simply, COBIT 5 helps organizations create optimal value from IT by maintaining a balance between realizing benefits and optimizing risk levels and resource use. The scheme includes qualifications for cybersecurity with the aim of addressing skills shortages in this rapidly evolving area, helping organizations deal effectively with potential and actual cyberthreats.

Qualifications available:

You may also be interested in:

Q FOUNDATION

Q ASL® & BiSL®

Q IMPLEMENTATION

Q IAITAM

Q ASSESSOR

Q ISO/IEC 20000

For Cybersecurity: Q INCS* Q ASSESSOR FOR SECURITY

Q ISO/IEC 27001 Q ITIL® Q Lean IT

*INCS = Implementing NIST Cybersecurity Framework using COBIT 5

35

APMG International Certifications

+LZPNUVYNHUPaLHUKL_LJ\[LLɈLJ[P]LHWWSPJH[PVU THUHNLTLU[^P[OHZSJLY[PÄJH[PVU The discipline of successful application management has become increasingly important as organizations are challenged to keep their complex portfolios of applications up-to-date, up-and-running and under control. As applications are released on an increasingly frequent basis, the pressure to keep up has never been greater. The Application Services Library (ASL®) framework, developed by the ASL BiSL Foundation, provides guidance with supporting best practices for application management in the broadest sense of the term. The framework provides the necessary guidelines for day-to-day support, maintenance and renewal, and application portfolio and lifecycle management. The application services library comprises: Q A process framework for application management

FURTHER INFORMATION

Q A dynamic collection of best practices to which industry partners have contributed Q A maturity model with a description of five maturity levels for each key process Q Support to those who wish to professionalize their application management. ASL is closely aligned to and integrates well with the ITIL framework, with ITIL addressing the technical management requirements of services, and ASL addressing application management requirements. ASL also interfaces with BiSL®, which complements ASL’s IT service supply orientation with the business’ demand and use perspectives. By using ASL, individuals can help their organizations improve:Q The quality of support provided to the user organization Q The speed of response to business change Q Financial management during the whole application lifecycle Q Strategic investments in the application portfolio

Qualifications available:

Who is it for?

Q FOUNDATION (multiple-choice)

ASL certification is aimed at practitioners, managers, process consultants and quality managers in the application management domain who want to raise the quality of their application management processes, skills and relationships with the partners in their ‘ecosytem’.

You may also be interested in:

Find out more online at www.apmg-international.com/asl

36

Q Q Q Q Q

BiSL® COBIT® 5 ISO/IEC 20000 ITIL® Lean IT

APMG International Certifications

+LTVUZ[YH[L[OLRUV^SLKNLZRPSSZHUKJVUÄKLUJL [VZ\JJLZZM\SS`THUHNL0;JOHUNLZ Service managers are under intense pressure and scrutiny to deliver IT services in a robust, timely and cost effective way. Focusing on keeping negative impacts of change to a minimum while at the same time improving the customer experience, the challenge of understanding how changes impact systems is ever increasing. Our Change Analyst qualification helps candidates understand the practical implication of change within an IT service environment, providing the key competencies and practical experience required to fulfil the role of a change analyst.

Supporting training courses will help candidates:Q Understand the implications of change within ITIL service delivery and develop change models Q Assess potential benefits, risks, impacts and costs of proposed changes in order to predict and analyze how change impacts process and people Q Combine structure and application of key change processes with soft skills required to meet every day challenges. The Change Analyst qualification forms part of a series of rolebased qualifications developed by APMG International and itSMF UK and is aligned to the Skills Framework for the Information Age (SFIA).

Developed in partnership with itSMF UK and industry experts, Change Analyst training and certification provides detailed, practical knowledge based on industry good practice, enabling candidates to develop change models and assess the potential benefits, risks, impacts and costs of proposed changes.

FURTHER INFORMATION Who is it for?

Qualifications available: Q FOUNDATION (multiple-choice)

This qualification is aimed at individuals with a change analyst role within a service management environment and other key staff involved with change management activities such as service asset & configuration analysts and release & deployment analysts.

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Find out more online at www.apmg-international.com/ChangeAnalyst

Q Problem Analyst

Q ITIL Q Lean IT Q Service Level Analyst

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APMG International Certifications