Agenda 1. Highlights 2. Strategy and ambition 3. Organization
Number two in the Netherlands 1
5
2
6
3
7
4
2006
Experienced operator • • • • • • • •
Tempo-Team brand used since 1969 Subsidiary of Randstad Holding, 1983 Integration of Werknet (in-house) into Tempo-Team, 1993 Acquisition of JMW Staffing (hospitality and catering), 2002 Second in the market, 2004 Acquisition of Talent Academy (finance), 2006 Acquisition of Thremen (government, finance), 2007 40 year anniversary in 2009
Facts & figures • • • •
2006
28,500 temporary workers per day 1,425 employees 325 branches – 85 in-house – 18 @ offices Approximately 4,000 applicants per week
Several strong concepts mass-customized Gezondheidszorg Gezondheidszorg
Second brand position after Randstad Spontaneous brand awareness of 60% Aided brand recognition of nearly 100% Tempo-Team brand is complementary to Randstad – In general, we aim at the same target groups – Different brand positioning – Together cover the entire B to B en B to C market
Awards • • • •
Staffing company of the year in 2006 Best employer Great Place To Work Best HR policy (Berenschot) Award winning commercial (ADCN, Zilveren Lamp)
Agenda 1. Highlights 2. Strategy and ambition 3. Organization
Strategy and ambition •
• •
We aim to grow faster than the market, in combination with a solid EBITA margin – Growth in more profitable activities – Organic growth, supported by selected bolt-on acquisitions Socially conscious, e.g. War Child, VSO Our competitive advantage comes from: – Sector specialization – Lowest total costs – People (clear, decisive & distinctive)
Focus on seven distinct sectors 9%
7%
4%
9%
2006
4% 23%
14% 30%
logistics hospitality & catering health care
food teleservices other
government financial services
Distinct sector goals • • • • • •
Number 1 or 2 market position in each sector Sector specific knowledge Employees with sector experience Opinion leadership per sector (networks) Sector specific product development Sector specific sales and account approach
Sector pyramid – lowest total costs Business & product development hr solutions search & selection
People Our behaviour: - clear - decisive - distinctive
*
Excellence in three roles: - Sales Manager - People Manager - Process Manager
* passion for expertise
Our external promises are fulfilled by streamlined and standardized work processes Examples of external promises • Immediately during an intake check temporary worker references • Immediately during an intake offer temporary workers to clients • Fixed evaluation moments • Within 24 hours internet applicants receive a response Processes • Efficient work processes • Unit steering • Monitor realization of the external promises
Agenda 1. Highlights 2. Strategy and ambition 3. Organization
Tempo-Team organizational structure general manager sales & account mgmt.
mass-customized / inhouse services (3 regions)
professional services
search & selection / outsourcing
Experienced management team
Erik de Jong Business Unit Director 21 years in service
Peter Hulsbos General Manager 18 years in service
Louis Breukelman Business Unit Director 10 years in service
Alex Meingast Business Unit Director 18 years in service
Matthew Fite Director Finance, ICT & Facilities 3 years in service
Albert van der Meulen Business Unit Director 12 years in service
Jelle de Jong Director HR & Communication 3 years in service
Different than Randstad …
• • • • •
Red Humor Rotterdam Runner-up b
• • • • •
Blue Serious Amsterdam Market leader o
… however, also similar • • • •
Basic Concept Æ Unit Steering Management Development International Account Management Shared Service Centers: ICT, Administration, Cash Collection, Facilities
