6th International Benchmarking Conference Future of Benchmarking 2030 07th March, 2012 – Dubai, UAE Dr. Holger Kohl Vice-Director Corporate Management Head of Department Business Excellence Methods Fraunhofer IPK – Berlin – Germany
© 2010 FHG-IPK, 1
Population Growth, Standard of Living and Resource Usage
© 2010 FHG-IPK, 2
Source: CIRP Annals – Manufacturing Technology 57 (2008) 641 - 659
Relevance of Knowledge
Why Knowledge Management and Best Practice Sharing? 100%
decrease in validity of Knowledge
School Knowledge
50%
University Knowledge
Professional Knowledg 0%
Technological Knowled
0 Year
5 Years
10 Years
Period of Validity of Knowledge
Source: Charlier et al. 1994: 120
Potentials for Knowledge Management and Best Practice Sharing? exponential increase of available knowledge
Global Perspective
decentral organization
marginal costs for storage and transfer
short product life-cycles
Source: Bullinger et al. (2004) © 2010 FHG-IPK, 4
increasing fluctuation
Core activities for synchronizing elements between people, process and IT
People Community of experts to share tacit knowledge
Apply
Process
Design solution
Store Verteilendes Fach-
Core KM activities to synchronize the process tasks and knowledge tasks
Perform
Lessons Learned
Employees as Bearers o Knowledge and Best Practices
Business Process a application field an context of knowledg and Best Practice
Knowledge Portal to support the usage of explicit Best Practice knowledge within the process
IT
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Solution Database
Lessons Learned
KPIs
Information technology as tool to handle the explici knowledge and Bes Practice Information
Interoperability Aspects Communication & Cooperation Enterprise 1
Enterprise 2 Organisation Structures & Models Knowledge & Semantic / Notations IT Infrastructures & IT Applications
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Today‘s Practices for Business Intelligence and Benchmarking
Visual Business Intelligence becomes more and more important for Business Managers © 2010 FHG-IPK, 7
Visual Business Intelligence Needs Three kinds of Tools available Statistical Business Intelligence Tools Tools for Data Analysis and und Dashboarding Usual Business Intelligence-Tools are still based on Excel
Increasing Importance for visual Components Easy Usability More Complex possibilities for Analysis Transparent Business Processes © 2010 FHG-IPK, 8
Development of Service oriented architectures for Business Intelligence and Benchmarking FrontPlane™ Efficient consumption of enhanced business value
Internet/ Work Portal/ On-board Intranet Work Lists/ Information Access Collaboration
Presentation
Mission Review
Interoperabilität - SOA
Packaging, enhancing and controlling business value
BackPlane™ Revealing, correlating, and leveraging business value
Kiosk
Portal
Biz Process Mgmt Business & BPEL Engine Event & Service Choreography
Business Rules
Smart PDA/ Handheld Phone
Printers/ Readers
User Access Device
BPM
CrossPlane™
Desktop Application
BAM
Content Management Services
Security
Content Management
Event & Service Orchestration Enterprise Service Bus (ESB) Adapters
Meta-Data Repository Service Registry
Intelligent Routing
Web Services JCA
JMS
JDBC
Transformation
Meta-Data
Messaging TCP/IP
FTP
PLCS
RFID
User Account
Enterprise Directory Services
Event Correlation & Biz Activity Monitoring
Business Rules Engine & Management System
Biometric
EAI
OAGIS
TAFMIS
B2B Application
Cockpit
Application Access
Analytics, Mining & Reporting
Operational Data Store
Data Warehouse
Data Mart
Business Information EII
ETL
Enterprise Information Integration
Extract, Transform & Load
Information Integration
Inventory W’house
JPA
MJDI
Point Solutions Hidden, dispersed, and un-leveraged business value
© 2010 FHG-IPK, 9
• • • •
Surveillance Target Acquisition Surveillance Reconnaissance Command & Control
• • • •
Payroll Recruitment Training Veterans Personnel
• • • •
Inventory Warehouse MRO Industry Logistics
• • • •
Gathering Protection Analysis Dissemination Intelligence
...
est Practice Oriented Networking (BPON) – anagement-Cockpit in networked Management
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Management Level 1
Management Level 2
Management Levels (Activities)
Management Levels 2+3
The Information Platform – Potentials for a Management Cockpit in networked Management
Business Event HR
Logistic
CRM other Management Tasks © 2010 FHG-IPK, 11
Service Oriented Architecture (SOA)
Procurement
Business Process Management
Production Management
Event Oriented OPERATIONAL DATA Knowledge sharable Base
Event Command Center
Management Cockpit
2nd Level: Senior Managemen
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Challenges and Solutions for Benchmarking 2030 ■ Interoperability of IT-Systems and Databases and Best Practice Processes ■ Transparent Best Practice Business Processes ■ Business Intelligence Systems for Benchmarking / Visual Analytics and Management Cockpits ■ Enhancing the use of modern communication technologies, as ■ Social Networks ■ TV-Channels ■ Mobile Advices (e.g. i-pad, i-phone, etc. ) ■ Including virtual reality for most effective Best Practice Transfer © 2010 FHG-IPK, 13
Questions and Answers Thanks for Attention Dr. Holger Kohl Benchmarking (2009) Guideline for Best Practice Comparisons Hrsg.: Mertins, Kai; Kohl, Holger Mit Beiträgen namhafter BenchmarkingExperten!
Intellectual Capital Statements (2008) Intellektuelles Kapital erfolgreich nutzen und entwickeln Hrsg.: Mertins; Alwert; Heisig Beiträge von über 20 namhaften Experten! © 2010 FHG-IPK, 14
Vice Director Corporate Management Head of Department Fraunhofer IPK Division Corporate Management Pascalstraße 8-9 10587 Berlin, Germany
[email protected] +49(0)30 / 390 06 168 +49(0)30 / 393 25 03 http://www.benchmarking.fhg.de