6 th International Benchmarking Conference

6th International Benchmarking Conference Future of Benchmarking 2030 07th March, 2012 – Dubai, UAE Dr. Holger Kohl Vice-Director Corporate Management...
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6th International Benchmarking Conference Future of Benchmarking 2030 07th March, 2012 – Dubai, UAE Dr. Holger Kohl Vice-Director Corporate Management Head of Department Business Excellence Methods Fraunhofer IPK – Berlin – Germany

© 2010 FHG-IPK, 1

Population Growth, Standard of Living and Resource Usage

© 2010 FHG-IPK, 2

Source: CIRP Annals – Manufacturing Technology 57 (2008) 641 - 659

Relevance of Knowledge

Why Knowledge Management and Best Practice Sharing? 100%

decrease in validity of Knowledge

School Knowledge

50%

University Knowledge

Professional Knowledg 0%

Technological Knowled

0 Year

5 Years

10 Years

Period of Validity of Knowledge

Source: Charlier et al. 1994: 120

Potentials for Knowledge Management and Best Practice Sharing? exponential increase of available knowledge

Global Perspective

decentral organization

marginal costs for storage and transfer

short product life-cycles

Source: Bullinger et al. (2004) © 2010 FHG-IPK, 4

increasing fluctuation

Core activities for synchronizing elements between people, process and IT

People Community of experts to share tacit knowledge

Apply

Process

Design solution

Store Verteilendes Fach-

Core KM activities to synchronize the process tasks and knowledge tasks

Perform

Lessons Learned

Employees as Bearers o Knowledge and Best Practices

Business Process a application field an context of knowledg and Best Practice

Knowledge Portal to support the usage of explicit Best Practice knowledge within the process

IT

© 2010 FHG-IPK, 5

Solution Database

Lessons Learned

KPIs

Information technology as tool to handle the explici knowledge and Bes Practice Information

Interoperability Aspects Communication & Cooperation Enterprise 1

Enterprise 2 Organisation Structures & Models Knowledge & Semantic / Notations IT Infrastructures & IT Applications

© 2010 FHG-IPK, 6

Today‘s Practices for Business Intelligence and Benchmarking

Visual Business Intelligence becomes more and more important for Business Managers © 2010 FHG-IPK, 7

Visual Business Intelligence Needs Three kinds of Tools available  Statistical Business Intelligence Tools  Tools for Data Analysis and und Dashboarding  Usual Business Intelligence-Tools are still based on Excel

Increasing Importance for visual Components  Easy Usability  More Complex possibilities for Analysis  Transparent Business Processes © 2010 FHG-IPK, 8

Development of Service oriented architectures for Business Intelligence and Benchmarking FrontPlane™ Efficient consumption of enhanced business value

Internet/ Work Portal/ On-board Intranet Work Lists/ Information Access Collaboration

Presentation

Mission Review

Interoperabilität - SOA

Packaging, enhancing and controlling business value

BackPlane™ Revealing, correlating, and leveraging business value

Kiosk

Portal

Biz Process Mgmt Business & BPEL Engine Event & Service Choreography

Business Rules

Smart PDA/ Handheld Phone

Printers/ Readers

User Access Device

BPM

CrossPlane™

Desktop Application

BAM

Content Management Services

Security

Content Management

Event & Service Orchestration Enterprise Service Bus (ESB) Adapters

Meta-Data Repository Service Registry

Intelligent Routing

Web Services JCA

JMS

JDBC

Transformation

Meta-Data

Messaging TCP/IP

FTP

PLCS

RFID

User Account

Enterprise Directory Services

Event Correlation & Biz Activity Monitoring

Business Rules Engine & Management System

Biometric

EAI

OAGIS

TAFMIS

B2B Application

Cockpit

Application Access

Analytics, Mining & Reporting

Operational Data Store

Data Warehouse

Data Mart

Business Information EII

ETL

Enterprise Information Integration

Extract, Transform & Load

Information Integration

Inventory W’house

JPA

MJDI

Point Solutions Hidden, dispersed, and un-leveraged business value

© 2010 FHG-IPK, 9

• • • •

Surveillance Target Acquisition Surveillance Reconnaissance Command & Control

• • • •

Payroll Recruitment Training Veterans Personnel

• • • •

Inventory Warehouse MRO Industry Logistics

• • • •

Gathering Protection Analysis Dissemination Intelligence

...

est Practice Oriented Networking (BPON) – anagement-Cockpit in networked Management

© 2010 FHG-IPK, 10

Management Level 1

Management Level 2

Management Levels (Activities)

Management Levels 2+3

The Information Platform – Potentials for a Management Cockpit in networked Management

Business Event HR

Logistic

CRM other Management Tasks © 2010 FHG-IPK, 11

Service Oriented Architecture (SOA)

Procurement

Business Process Management

Production Management

Event Oriented OPERATIONAL DATA Knowledge sharable Base

Event Command Center

Management Cockpit

2nd Level: Senior Managemen

© 2010 FHG-IPK, 12

Challenges and Solutions for Benchmarking 2030 ■ Interoperability of IT-Systems and Databases and Best Practice Processes ■ Transparent Best Practice Business Processes ■ Business Intelligence Systems for Benchmarking / Visual Analytics and Management Cockpits ■ Enhancing the use of modern communication technologies, as ■ Social Networks ■ TV-Channels ■ Mobile Advices (e.g. i-pad, i-phone, etc. ) ■ Including virtual reality for most effective Best Practice Transfer © 2010 FHG-IPK, 13

Questions and Answers Thanks for Attention Dr. Holger Kohl Benchmarking (2009) Guideline for Best Practice Comparisons Hrsg.: Mertins, Kai; Kohl, Holger Mit Beiträgen namhafter BenchmarkingExperten!

Intellectual Capital Statements (2008) Intellektuelles Kapital erfolgreich nutzen und entwickeln Hrsg.: Mertins; Alwert; Heisig Beiträge von über 20 namhaften Experten! © 2010 FHG-IPK, 14

Vice Director Corporate Management Head of Department Fraunhofer IPK Division Corporate Management Pascalstraße 8-9 10587 Berlin, Germany  [email protected]  +49(0)30 / 390 06 168  +49(0)30 / 393 25 03 http://www.benchmarking.fhg.de