Mobile Services
4G Mobile
Content: Pricing information regarding the recurring rental and service charges related to our 4G mobile provision
Product Pricing Document
All prices contained in this document are excluding VAT unless specifically stated and are correct as of August 2016
4G Mobile Services Pricing document v.1
Base Bundles Base Bundles
Rate
Wholesale Unlimited (inclusive on net, Xnet, VM & SMS) Wholesale Unlimited + Euro-Traveller + World Traveller* Unlimited Landlines
£12.00 per month
**Special Offer Bundle
£12.00 per month
We will be providing a range of specially inclusive offers from time to time, contact us for full details.
£4.00 per day
Euro Traveller Usage
£3.00 per day
World Traveller Usage
£5.00 per day
Special offer Bundles
Enquire
*Allows access to the opt-in Euro-traveller allowing use of inclusive minutes when in Europe at per day bolt-on rate
BlackBerry
Rate
BES 1GB
£14.50 per month
BIS 1GB
£4.00 per month
Non-Geo Bolt-ons
Rate
100 Non-Geo Minutes
£4.50 per month
300 Non-Geo Minutes
£7.50 per month
Data Bolt-on's
Rate
2GB 4G
£4.00 per month
4GB 4G
£7.50 per month
10GB 4G
£11.00 per month
20GB 4G
£14.50 per month
Note Includes calls to any number beginning 084, 087
Mobile Broadband Bundles Mobile Broadband
Rate
2GB 4G
£9.00 per month
5GB 4G
£14.00 per month
10GB 4G
£18.00 per month
20GB 4G
£29.00 per month
40GB 4G
£43.00 per month
4G Mobile (Vodafone) Product and Pricing V.3
August 16
Page 2
4G Mobile Services Pricing document v.1
Euro & World Traveller This service is applied as standard at no additional cost and allows you to use your inclusive allowance anywhere in the world for £5.00 per day for World Traveller or £3.50 per day for Euro Traveller without worry of excess roaming costs. Euro Traveller is valid for both EU regulated and EU unregulated zones. World Traveller is valid in the following countries: Anguilla, Dominica, Panama, Antigua, El Salvador, Qatar, Aruba, Egypt, South Africa, Australia, Ghana, St Kitts and Nevis, Barbados, Grenada, St Lucia, Bermuda, Guyana, St Vincent, Bonaire, Haiti, Suriname, British Virgin Islands, India, Trinidad & Tobago, Cayman Islands, Jamaica, Turks & Caicos, Curacao, New Zealand, USA, Argentina, Guatemala, Puerto Rico, Brazil, Hong Kong, Russia, Canada Indonesia, Serbia, Chile, Israel, Singapore, China, Japan, Thailand, Colombia, Kenya, United Arab, Emirates, Congo Lesotho, Uruguay, Costa Rica, Mexico, US, Virgin Islands, Dominican Republic, Mozambique, Ecuador, Peru If enabled this service will automatically take effect as soon as your device is used in an international destination, this includes any chargeable usage including receiving calls or texts. If you have chosen to remove this feature you will pay standard roaming fees unless a specific bolt-on is applied as per the rates below
Roaming Destination
Rate
Roaming Europe Regulated
10p per minute
Roaming Europe Regulated Out
56p per minute
Roaming Europe Regulated MT
3p per minute
Roaming Europe Unregulated
18p per minute
Roaming Europe Unregulated Out
56p per minute
Roaming Europe Unregulated MT
5p per minute
Roaming USA
71p per minute
Roaming USA Out
£1.30 per minute
Roaming USA MT
54p per minute
Roaming Rest of the World
£1.00 per minute
Roaming Rest of the World Out
£1.30 per minute
Roaming Rest of the World MT
93p per minute
Roaming Rest of the World Zone 2
£1.40 per minute
Roaming Rest of the World Zone 2 Out
£1.40 per minute
Roaming Rest of the World Zone 2 MT
£1.10 per minute
International Europe
12p per minute
International USA
12p per minute
International Rest of the World
46p per minute
4G Mobile (Vodafone) Product and Pricing V.3
August 16
Page 3
4G Mobile Services Pricing document v.1
Roaming SMS & Data
Rate
International SMS
21p per message
Roaming SMS Europe Regulated
3p per message
Roaming SMS Europe Unregulated
5p per message
Roaming SMS Outside Europe SMS
25p + Domestic text
Roaming SMS ROW Zone 1 SMS
25p + Domestic text
Roaming SMS ROW Zone 2 SMS
35.7p + Domestic text
Roamed Data Per MB in EU Regulated Roamed Data Per MB in EU Unregulated
7.63p per MB 27.1p (per MB)
Roamed Data Outside ROW Zone 1
£2.10 per MB for first 5MB and then £10.70 per 5MB increments thereafter
Roamed Data ROW Zone 2
£4.30 per MB for first 5MB and then £21.40 per 5MB increments thereafter
International calls (calls made from the UK to destinations outside the UK) Europe
Rate 12p per minute
North USA/Canada
12p per minute
Rest of the World
46p per minute
Video call to international mobile networks
34p per minute
International SMS
21p per message
4G Mobile (Vodafone) Product and Pricing V.3
August 16
Page 4
4G Mobile Services Pricing document v.1
Roaming Zones
EU Austria / Belgium / Bulgaria / Canary Islands / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France (inc. Monaco) / French Territories / Germany / Gibraltar / Greece / Hungary / Iceland / Ireland / Italy (Vatican City) / Latvia / Liechtenstein / Lithuania / Luxembourg / Malta / Netherlands / Norway / Poland / Portugal (inc. Madeira) / Romania / Slovakia / Slovenia / Spain (inc. Balearic Islands) / Sweden
Other Europe (Unregulated) Albania / Bosnia & Herzegovina / Faroe Islands / Guernsey / Isle of Man / Jersey / San Marino / Switzerland / Turkey
Rest of World 1 Afghanistan / Algeria / Angola / Anguilla / Antigua / Argentina / Armenia / Aruba / Australia / Azerbaijan / Bahamas / Bahrain / Bangladesh / Barbados / Belarus / Bermuda / Botswana / Brazil / British Virgin Islands / Cambodia / Cameroon / Canada / Caymen Islands / Chile / China / Columbia / Costa Rica / Cruise ships / Cuba / Democratic Republic of Congo / Dominica / Dominican Republic / Ecuador / Egypt / El Salvador / Ethiopia / Fiji / Gabon / Gambia / Georgia / Ghana / Grenada / Guatemala / Guyana / Haiti / Hong Kong / India / Indonesia / Inflight calling / Iran / Iraq / Israel / Ivory Coast / Jamaica / Japan / Jordan / Kazakhstan / Kenya / Korea / Kosovo / Kuwait / Kyrgyzstan / Macau / Macedonia / Madagascar / Malaysia / Maldives / Mauritius / Mexico / Moldova / Montenegro / Montserrat / Morocco / Mozambique / New Zealand / Nigeria / Oman / Pakistan / Namibia / Palestine / Panama / Peru / Philippines / Puerto Rico / Qatar / Republic of Guinea / Russia / Rwanda / Saudi Arabia / Senegal / Serbia / Seychelles / Singapore / South Africa / Sri Lanka / St Kitts and Nevis / St Lucia / St Vincent / Syria / Tahiti / Taiwan / Tajikistan / Tanzania / Thailand / Trinidad & Tobago / Tunisia / Turks & Caicos / UAE / Uganda / Ukraine / Uruguay / US Virgin Islands / USA / Vietnam / Zimbabwe
Rest of World 2 Uzbekistan / Andorra / Greenland / Lebanon / Libyan Arab Jamahiriya
For making calls in the EU and Other Europe, there is a 30 second minimum call charge followed by per second billing. For receiving calls, it’s per second billing from the start. For making and receiving calls outside of these areas there is a 60 second minimum call charge and per minute billing thereafter. VAT is not charged when roaming outside of the EU (ie when in Rest of World 1 or Rest of World 2).
4G Mobile (Vodafone) Product and Pricing V.3
August 16
Page 5
4G Mobile Services Pricing document v.1
Roaming and International Bolt-on's Roaming Bolt On 100 Mins Roaming in Europe
£11.00
250 Mins Roaming in Europe
£21.00
500 Mins Roaming in Europe
£43.00
100 Roaming Mins, Rest of the World
£51.00
250 Roaming Mins, Rest of the World
£129.00
500 Roaming Mins, Rest of the World
£246.00
Roaming Data
All these bundles can be applied as an alternative to the Euro or World Traveller services
Price (pm)
100MB World Data
£21.00
250MB World Data
£43.00
1GB World Data
£114.00
2GB World Data
£171.00
5GB World Data
£400.00
International Calling
Price (pm)
500 International Euro Minutes
£11.00
500 International World Minutes
£114.00
1,000 International Euro Minutes
£14.00
1,000 International World Minutes
£223.00
International SMS*
Note
Price (pm)
Price (pm)
100 International SMS
£11.00
250 International SMS
£29.00
Note
500 International SMS
£46.00
1,000 International SMS
£86.00
*For SMS sent from the UK only
Price (pm)
Note
Ireland only Ireland Roaming 100 Mins
£7.00
Ireland Roaming 500 Mins
£29.00
4G Mobile (Vodafone) Product and Pricing V.3
Minutes for use in Ireland only (not compatible with Euro Traveller)
August 16
Page 6
4G Mobile Services Pricing document v.1
Out of Bundle Calls (UK) Out of Bundle Call
Rate
Calls to other mobiles
N/A - Inclusive
Calls to UK landlines Calls to any Channel Islands and Isle of Man mobile and landline (starting 01481, 01534, or 01624) Standard UK text message
N/A - Inclusive 21.4p per minute
Standard UK picture message
27p per message
Standard video message
27p per message
Video calling to other UK mobile networks 084X, 087X, 09 and 118 numbers 0800, 0808 or 0500 numbers
N/A - Inclusive
37p per minute 26.8p per minute access charge + Service charge of the number provider Free
Radiopaging services (starting 076)
26.8p per minute
Personal numbering services (starting 070)
26.8p per minute
Call forwarding services (e.g. 07744, 07755)
26.8p per minute
Excess and non-bundle data usage Call Return (Landline, Cross Net, Voda (above 3600 seconds) Call return (Personal Numbering Services)
4p per MB 26.8p per minute 27p per message
Fair Usage and artificially inflated traffic Our fair usage flags are based on 10,000 UK minutes, 10,000 UK Mobile Minutes and 10,000 UK Texts per month. Artificially Inflated Traffic is proactively monitored for any anomalies such as unusually large amounts of traffic delivered from a single location to a single mast in a short period of time. Breach of these policies may result in excess charges being applied as per the out of bundle pricing outlined above.
4G Mobile (Vodafone) Product and Pricing V.3
August 16
Page 7
4G Mobile Services Pricing document v.1
Faults and Cancellations Lost or stolen phones If you lose your phone or someone steals it, call us and we’ll bar it from being able to make any calls. To report a stolen phone to us, please call customer services on 01608 434 070 (24 hours a day, 7 days a week)
Ending your contract All cancellations must be received in writing and are subject to a 30 day notice period. Cancellations can be set via email to
[email protected] from any authorized account contact. All early terminations are subject to repayment of any remaining recurring costs. If you end this agreement because we fundamentally fail to deliver then in these situations you do not have to pay all charges due until the end of the minimum period but you may have to make a payment in respect of your mobile equipment. In this case, the payment will be the original value of the mobile equipment divided by the minimum period months, less any initial payment you make towards it, multiplied by the number of months remaining until the end of your minimum period. You will make this payment to us immediately on request following the agreement coming to an end.
Any other account enquiries You can contact our business services team regarding any faults, amendments or account related issues between the hours of 09:30 – 17:50 Monday to Friday excluding Bank Holidays and Public Holidays on the following details: Phone: Email: Fax: Post:
01608 434 070
[email protected] 01608 434 075 Business Services The Phone Co-op 5 The Millhouse Elmsfield Business Centre Worcester Road Chipping Norton Oxfordshire OX7 5XL
4G Mobile (Vodafone) Product and Pricing V.3
August 16
Page 8
