DEREE COLLEGE SYLLABUS FOR: UK LEVEL: 6 UK CREDITS: 15 US CREDITS: 3/0/3

MG 4343 OPERATIONS MANAGEMENT (Same as LM 4343 (Revised: Spring 2015) PREREQUISITES:

MG 2003 Management Principles or MG 3034 Managing People and Organizations MA 1009 Mathematics for Business, Economics and Sciences MA 2021 Applied Statistics

CATALOG DESCRIPTION:

Key elements of operations management as they apply to the production of goods and services offered by manufacturing or service organizations. Topics include nature and context of operations management, product design and process selection design of facilities and jobs, managing the supply chain, and revising the system.

RATIONALE:

Α production/operations system functions to transform inputs to desired outputs. All organizations contain this function. It is important for business administration students of all majors to study it, since the operation function interacts with other organization functions such as marketing, human resources, finance, etc.

LEARNING OUTCOMES:

As a result of taking this course, the student should be able to: 1.

Analyze the challenges and opportunities faced by operations managers and evaluate the value and implications of their operational choices in real life organizational contexts. (analysis, evaluation)

2.

Analyze and assess contemporary operations management theories and tools that aim at creating synergies among a variety of operational factors and parameters. (analysis, evaluation)

3.

Apply and evaluate quantitative models to resolve critical operational problems, and integrate their outcomes to formulate or assess expert recommendations. (application, evaluation)

METHOD OF TEACHING AND LEARNING:

In congruence with the teaching and learning strategy of the college, the following tools are used: • Lectures, problem solving exercises, model applications, small case studies, the carrying out of a research project and in-class presentation. • Office hours held by the instructor to provide further assistance to students. • Use of the Blackboard Learning platform to further support communication, by posting lecture notes, assignment instruction, timely announcements, and online submission of assignments.

ASSESSMENT:

Summative: Written project; Individual; 1,800-2,200 words Final examination (2-hour, problem-solving) Formative: Group Coursework - one in-class diagnostic examination and case study analyses

40% 60%

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The formative coursework aims to prepare students for the major written project and the final examination. The written project tests Learning Outcome 1 The final examination tests Learning Outcomes 2 and 3 INDICATIVE READING:

REQUIRED MATERIAL: Chase and Jacobs. Operations and Supply Chain Management. McGraw-Hill, latest edition.

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RECOMMENDED READING: Akinc, U., and Meredith, J.R. (2015) "Make-to-forecast: customization with fast delivery", International Journal of Operations & Production Management, Vol. 35 No. 5, pp. 728 – 750 Akinc, U., and Meredith, J.R. (2015) "Make-to-forecast: customization with fast delivery", International Journal of Operations & Production Management, Vol. 35 No. 5, pp. 728 – 750 Argyris, C. (1998) ‘Empowerment: The Emperor’s New Cloths’, Harvard Business Review, May-Jun. Barratt, M., Choi, T.Y., and Li, M. (2011), “Qualitative case studies in operations management: Trends, research outcomes, and future research implications”, Journal of Operations Management, Vol. 29 No. 4, pp. 329-342 Bicheno, J. (2004) The New Lean Toolbox: Toward Fast, Flexible Flow, Picsie Press Blome, C., Paulrajm A. and Schuetz, K. (2014) "Supply chain collaboration and sustainability: a profile deviation analysis", International Journal of Operations & Production Management, Vol. 34 No. 5, pp. 639 - 663 Blome, C., Paulrajm A. and Schuetz, K. (2014) "Supply chain collaboration and sustainability: a profile deviation analysis", International Journal of Operations & Production Management, Vol. 34 No. 5, pp. 639 - 663 Bridger, R. (2003) Introduction to Ergonomics, Taylor & Francis Chatha, K.A. and Butt, I. (2015) "Themes of study in manufacturing strategy literature", International Journal of Operations & Production Management, Vol. 35 No. 4, pp. 604 - 698 Chatha, K.A., Butt, I., and Tariq, A. (2015) "Research methodologies and publication trends in manufacturing strategy: A content analysis based literature review", International Journal of Operations & Production Management, Vol. 35 No. 4, pp. 487 - 546 Chopra, S., Anupindi, R., Deshmuck, S.D., Van Mieghem, J.A. and Zemel, E. (2005) Managing Business Process Flows, Prentice Hall, NJ Dale, B.G. (2003) Managing Quality, Blackwell, Oxford Forza, C. (2002) "Survey research in operations management: a process‐based perspective", International Journal of Operations & Production Management, Vol. 22 No. 2, pp. 152 - 194 Forza, C. (2002) "Survey research in operations management: a process‐based perspective", International Journal of Operations & Production Management, Vol. 22 No. 2, pp. 152 - 194 Fry, T.D., Donohue, J.M., Saladin, B.A., and Shang, G. (2015), “The internationalisation of operations management research”, International Journal of Production Research Garvin, D.A. (1988) Managing Quality, The Free Press Goldratt, E.Y. (2000) Theory of Constraints, Croton-on-Hudson, NY Goldratt, E.Y. and Cox, J. (1984) The Goal, North River Press Goldratt, E.Y. and Cox, J. (2004) The Goal: A Process of Ongoing Improvement, Gower Publishing Limited Hammer, M. (1990) ‘Reengineering work: Don’t automate, obliterate’, Harvard Business Review, Jul.-Aug. Hammer, M. and Stanton, S. (1999) ‘How Process Enterprises Really Work’, Harvard Business Review, Nov-Dec Harrison, A. and van Hock, R. (2002) Logistics Management and Strategy, Financial Times Prentice Hall Heizer, J. and Render, B. (2006) Operations Management, Prentice Hall, NJ. Huang, Y.-Y., and Handfield, R.B. (2015) "Measuring the benefits of ERP on supply management maturity model: a “big data” method", International Journal of Operations & Production Management, Vol. 35 No. 1, pp.2 - 25 Huang, Y.-Y., and Handfield, R.B. (2015) "Measuring the benefits of ERP on supply management maturity model: a “big data” method", International Journal of Operations & Production Management, Vol. 35 No. 1, pp.2 - 25 Johnston, R., Chambers, S., Harland, C., Harrison, A. and Slack, N. (2003) Cases in Operations Management, 3rd ed., Financial Times, Prentice Hall Kotler, P. and Lee, N. (2005) Corporate Social Responsibility: Doing the Most Good for Your Company and Your Cause, John Wiley & Sons Inc. Leibfried, K.H.J. and McNair, C.J. (1992) Benchmarking: A Tool for Continuous Improvement, HarperCollins Lewis, M.A., and Brown, A.D. (2012), “How different is professional service operations management?”, Journal of Operations Management, Vol. 30 No. 1–2, pp.

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1-11 Malhotra, M.K, Singhal, C., Shang, G., and Ployhart, R.E. (2014), “A critical evaluation of alternative methods and paradigms for conducting mediation analysis in operations management research”, Journal of Operations Management, Vol. 32 No. 4, pp. 127-137 Neely, A. (2002) Business Performance Measurement: Theory and Practice, Cambridge University Press, Cambridge Neely, A., Gregory, M., and Platts, K. (1995) "Performance measurement system design: A literature review and research agenda", International Journal of Operations & Production Management, Vol. 15 No. 4, pp. 80 - 116 Neely, A., Gregory, M., and Platts, K. (1995) "Performance measurement system design: A literature review and research agenda", International Journal of Operations & Production Management, Vol. 15 No. 4, pp. 80 - 116 Newton, R. (2005) Project Manager: the Art of Delivery in Project Management, Financial Times Prentice Hall Pande, P.S., Neuman, R.P. and Kavanagh, R.R. (2000) The Six Sigma Way, McGrawHill, NY Piercy, N. and Rich, R. (2015) "The relationship between lean operations and sustainable operations", International Journal of Operations & Production Management, Vol. 35 No. 2, pp. 282 - 315 Piercy, N. and Rich, R. (2015) "The relationship between lean operations and sustainable operations", International Journal of Operations & Production Management, Vol. 35 No. 2, pp. 282 - 315 Pinedo, M. and Chao, X. (1999) Operations Scheduling with Applications in Manufacturing and Services, Urwin/McGraw-Hill, NY Rao, P., and Diane Holt, D. (2005) "Do green supply chains lead to competitiveness and economic performance?", International Journal of Operations & Production Management, Vol. 25 No. 9, pp. 898 - 916 Rao, P., and Diane Holt, D. (2005) "Do green supply chains lead to competitiveness and economic performance?", International Journal of Operations & Production Management, Vol. 25 No. 9, pp. 898 - 916 Shang, G., Saladin, B., Fry, T., and Donohue, J. (2015): Twenty-six years of operations management research (1985–2010): authorship patterns and research constituents in eleven top rated journals, International Journal of Production Research Simpson, D., Meredith, J., Boyer, K., Dilts, D., Ellram, L.M., Leong, G.K. (2015), “Professional, Research, and Publishing Trends in Operations and Supply Chain Management”, Journal of Supply Chain Management Singhal, K., and Singhal, J. (2012), “Imperatives of the science of operations and supply-chain management”, Journal of Operations Management, Vol. 30 No. 3, pp. 237-244 Slack, N. and Lewis M. (2008) Operations Strategy, Prentice Hall, 2nd ed. Smith, H. and Fingar, P. (2003) Business Process Management: The Third Wave, Meghan-Kiffer Press. Smith, L., Maull, R., and Ng, I.C.L. (2014) "Servitization and operations management: a service dominant-logic approach", International Journal of Operations & Production Management, Vol. 34 No. 2, pp. 242 - 269 Smith, L., Maull, R., and Ng, I.C.L. (2014) "Servitization and operations management: a service dominant-logic approach", International Journal of Operations & Production Management, Vol. 34 No. 2, pp. 242 - 269 Spear, S. and Bowen, H.K. (1999) ‘Decoding the DNA of the Toyota Production System’, Harvard Business Review, Sep.-Oct. Vashistha, A. and Vashistha, A. (2006) The Offshore Nation: Strategies for Success in Global Outsourcing and Offshoring, McGraw-Hill Vollmann, T.W., berry, D.C., Whybark, E.R. and Jacobs, F.R. (2004) Mnufacturing Planning and Control Systems for Supply Chain Management, McGraw-Hill Voss, C., Tsikriktsis, N., and Frohlich, M. (2002) "Case research in operations management", International Journal of Operations & Production Management, Vol. 22 No. 2, pp. 195 - 219 Voss, C., Tsikriktsis, N., and Frohlich, M. (2002) "Case research in operations management", International Journal of Operations & Production Management, Vol. 22 No. 2, pp. 195 - 219 Wallace, T.F. and Krezmar, M.K. (2001) ERP: Making it Happen, Wiley Waters, D. (2003) Inventory Control and Management, Wiley and Sons Ltd. Yang Cheng , Sami Farooq , John Johansen , (2015) "International manufacturing network: past, present, and future", International Journal of Operations &

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Production Management, Vol. 35 No. 3, pp. 392 - 429 Yang Cheng , Sami Farooq , John Johansen , (2015) "International manufacturing network: past, present, and future", International Journal of Operations & Production Management, Vol. 35 No. 3, pp. 392 - 429 Zorzini, M., Hendry, L.C., Huq, F.A., and Stevenson, M. (2015) "Socially responsible sourcing: reviewing the literature and its use of theory", International Journal of Operations & Production Management, Vol. 35 No. 1, pp. 60 – 109 Zorzini, M., Hendry, L.C., Huq, F.A., and Stevenson, M. (2015) "Socially responsible sourcing: reviewing the literature and its use of theory", International Journal of Operations & Production Management, Vol. 35 No. 1, pp. 60 - 109

COMMUNICATION REQUIREMENTS:

Use of proper English, both oral and written.

SOFTWARE REQUIREMENTS:

Microsoft Office: Word

WWW RESOURCES:

www.ReutersBusinessInsight.com/login.asp www.apqc.org (American Productivity and Quality Center) www.juse.org.jp (Japanese Union of Scientists and Engineers) www.kaizen-institute.com (Kaizen Institute) www.nist.gov (National Institute of Standards and Technology) www.toyota.co.jp (Toyota Motor Corp.) www.iomnet.org Institute of OM site www.poms.org Society for Production and Operations Management www.opsman.org Operations Management organization www.sussex.ac.uk/users/dt31/TOMI/ OM portal www.bpmi.org Business Process Management Initiative www.waria.com Workflow and Reengineering Association www.outsourcing.com Institute of Outsourcing www.bptrends.com Business Process Management Trends www.inventorymanagement.com Center for Inventory Management www.erpfans.com ERP fan club! www.sapfans.com SAP fan club! www.pmi.org Project Management Institute www.comp.glam.ac.uk/pages/staff/dwfarth/projman.htm#automated Project Management related issues www.quality-foundation.co.uk British Quality Foundation www.asq.org American Society for Quality www.quality.nist.gov American Quality Assurance Institute www.balancedscorecard.org US Balanced Scorecard Site www.kmmagazine.com Knowledge Management Journal

INDICATIVE CONTENT:

1. 2.

Introduction to Operations Management Field Operations Strategy and Competitiveness

3. 4.

Project Management Quality Management

5. 6.

Process Analysis Product Design a. b.

7. 8.

Manufacturing Service

Strategic Capacity Management Facility Location and Layout

9. Just in Time Production Systems 10. Job Design and Work Measurement

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11. Forecasting 12. Aggregate Planning 13. Inventory Systems 14. Operations Scheduling 15. Operations Consulting 16. Business Process Reengineering 17. Synchronous Manufacturing and Theory of Constraints

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