23RD ANNUAL CONFERENCE

PRELIMINARY PROGRAM Americas International Cooperative and Mutual Insurance Federation / Regional Association for The Americas 23RD ANNUAL CONFEREN...
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PRELIMINARY PROGRAM

Americas

International Cooperative and Mutual Insurance Federation / Regional Association for The Americas

23RD ANNUAL CONFERENCE INSURING OUR FUTURE: Embracing Change and Innovation August 12-14, 2015 Marquis Reforma Hotel & Spa | Mexico City, Mexico

AUGUST 10-11, 2015 ICMIF Strategic Decision Making Workshop with AGILE AUGUST 12-15, 2015 Accompanying Persons Program AUGUST 15, 2015 Post-conference tour option: Teotihuacan: City of the Gods

The Premier Gathering of the Cooperative and Mutual Insurance Industry in the Western Hemisphere Hosted by:

www.icmifamericas.org/conference

INSURING OUR FUTURE CONFERENCE THEME The forces transforming tomorrow are profound, powerful and accelerating more every day. Globalization continues to bring economic, social and demographic changes and the constant innovation of technology result in a continuously evolving business environment. With that environment experiencing so much change, organizations must learn to become comfortable with ambiguity and chaos and develop the ability to manage and adapt to it. The organizations that adapt quickest create a competitive advantage for themselves, while the companies that refuse to change will be left behind.

How does your organization plan to insure its future by embracing change and innovation? The theme of this year’s conference will focus on how cooperative and mutual insurers are embracing change and innovation in a constantly evolving business environment. Among the insights you will learn include twelve major trends impacting the insurance industry, how to manage innovation within your organization, and global regulatory trends affecting the insurance world. You’ll also discover new emerging risks and explore our industry’s critical demand for human talent through innovative practices from ICMIF members from across the Americas and around the world. With a new in-depth interactive session, you will have the opportunity to explore your greatest challenges from the most experienced experts in the industry -- each other.

HIGHLIGHTS ICMIF Strategic Decision Making Workshop featuring AGILE insurance simulation August 10, 2015 (1:00 – 6:00 p.m.) to August 11, 2015 (9:00 a.m. – 5:00 p.m.) This unique workshop experience provides insights into decision making, strategy development and how our brains work individually and as a group during these crucial processes. Over one and a half days, you will learn with AGILE, a computer based insurance business simulation that provides practical team-based opportunities to learn and practice enhanced decision making skills over the course of three simulated years of managing an insurance company. This learning experience enables participants to think clearly about strategy, diagnose challenges a business faces, identify what a good strategy looks like and critically appraise their own strategic thinking. See the attached flyer for complete description and registration details. Please note that registration is limited to a total of 35 persons.

Keynote Address: Why Embracing Change is the Key to Insuring the Future for You, Your Clients and the Insurance Industry.

Jack Uldrich, Futurist, Minneapolis, Minnesota, USA The greatest change in the near future will be the rate of change itself— it is accelerating. In this enlightening, energetic, entertaining and educational session, global futurist Jack Uldrich will share the content from his forthcoming book Business as Unusual: How to Future-Proof Yourself Against Tomorrow’s Transformational Trends, Today and outline twelve trends transforming the insurance industry, as well as identify a series of concrete actions industry leaders can take today in order to position themselves, their business and their customers against “the tides of tomorrow.” Among the topics Uldrich will discuss are: • • •

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How individuals can become more aware of transformational change in the insurance industry and then use this awareness to position their company for the future; Why embracing humility and ambiguity will provide leaders increased confidence and clarity in shaping their future; and How a series of tangible actions—including taking a “think week,” finding a “reverse mentor” and conducting a “pre-mortem” (among others)—will be crucial to creating a successful future.

CONFERENCE REGISTRATION The registration fees for ICMIF member company delegates are as follows: Save USD 100 with the early-bird discounted registration rate until June 26, 2015 Member rate = USD 975 per person Nonmember rate = USD 1175 per person Microinsurer rate* = USD 350 per person Regular registration rate after June 26, 2015 Member rate = USD 1075 per person Nonmember rate = USD 1275 per person Microinsurer rate* = USD 450 per person (*Microinsurer rate is subsidized for small member companies with less than USD 5 million in net written premium income per year). To register for the event, complete the online conference registration form at www.icmifamericas.org/register. The following events and meals are included in the ICMIF/Americas Annual Conference registration fee: • Full participation and materials for all conference sessions (Wednesday – Friday) with simultaneous interpretation in English and Spanish • Welcome Reception (Wednesday evening) • Two lunches and five coffee breaks • A Traditional Mexican Evening Dinner and Dance Following the conclusion of the conference, there will be an all-day tour to Teotihuacan: The City of the Gods on Saturday, August 15, 2015. The cost of the excursion is USD 70.00 (please note the cost is not included in the registration fee). In addition, there is an Accompanying Persons’ Program available for spouses and family during the three days of the conference at a cost of USD 300 per person. For details about the Tour and the Accompanying Persons’ Program, see the description on page 7. NOTE REGARDING VISAS: Check with your local Mexican embassy or consulate whether you require a visa. For those participants requiring a letter for visa purposes, confirmation letters will be sent to delegates who have submitted their conference registration form and paid their registration fee in full. A confirmation letter on ICMIF/Americas stationery will be sent to the delegate as an Adobe Acrobat document via e-mail. PLEASE DO NOT DELAY – VISAS REQUIRE ADVANCE PREPARATION AND TIME! DRESS CODE: During the conference the dress code is officially “business casual” although there will be some formal occasions with VIPs. We suggest you bring both business casual and formal clothing as well as comfortable clothing if you are planning to participate in the tour on Saturday.

VENUE & TRAVEL The venue for the ICMIF/Americas 23rd Annual Conference is the Marquis Reforma Hotel & Spa. Blending vintage charm with modern style, the Marquis Reforma Hotel & Spa epitomizes the vibrancy of Mexico City. Located along the spectacular Paseo de la Reforma Avenue, where hip stores and cuttingedge architecture line the street, the Marquis Reforma is perfectly located near both major corporate offices and popular cultural attractions including the lush gardens of Chapultepec Park, exquisite shopping at Plaza La Rosa and the Fine Art Palace, one of Mexico’s most beautiful buildings. Inside, you’ll discover an innovative twist on timeless Art Deco architecture with rich wood finishings, marble bathrooms and contemporary décor which merge to create a sophisticated place to linger. The Marquis Reforma offers an array of amenities including a state-of-the-art fitness center, glass-covered pool spa, a cutting-edge business center and a trio of elegant restaurants. Visit the opulent Spa Marquis to enjoy a massage, wellness treatment or soak in a bubbling whirlpool. RATES: A special discounted group rate is available for ICMIF/Americas conference delegates for single rooms at USD 199/night, double rooms at USD 217/night and limited number of junior suites at USD 250/night (a 16% tax is applicable to all rooms). Please note that there is limited room availability in the Marquis Reforma Hotel & Spa – so please make your reservation as soon as possible. To make your room reservation, register online at the following link www.icmifamericas.org/hotelreg. To receive the discount, you MUST register through this link. You will need to provide a credit card to guarantee your reservation. Please note that our group reservation block will be held until July 10, 2015, after which all rooms will be released. Make your reservations as soon as possible!

AIRLINE DISCOUNT COPA Airlines is offering a 15% discount on roundtrip flights from North America, South America and the Caribbean to the ICMIF/Americas Conference in Mexico City. The special discount code (tourcode) for our event is C6424. The discount is only valid on published airfares available at the time delegates make their reservations. This discount does not apply to promotional or Business Class fares and cannot be combined with another promotion. The following restrictions apply: 1) the purpose of the travel must be to participate in the event; 2) the passenger´s travel destination must be the event city (Mexico City, Mexico), 3) the beginning and ending travel dates must be between August 5-19, 2015; and 4) penalties resulting from any changes are based on the fare regulations. Starting May 26, 2015 you may make your flight arrangements by telephone through your national COPA´s ticketing office and starting June 20, 2015 you can make your arrangements directly from COPA´s Web page at www.copaair.com.

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WEDNESDAY, AUGUST 12, 2015

PRELIMINARY PROGRAM 1:00 – 1:30 p.m. 1:30 – 2:00 p.m.

OFFICIAL CONFERENCE OPENING CEREMONY REGIONAL INSURANCE REGULATORY UPDATE To set the stage for the focus on regulation, an analysis of regulatory trends and themes from this year´s Association of Latin American Insurance Supervisors (ASSAL) conference will be presented which includes topics such as new capital standards, solvency, and other regulatory trends in the region. Georgina Díaz General Manager, Sociedad de Seguros de Vida del Magisterio Nacional, San José, Costa Rica

2:00 - 3:00 p.m.

INSURANCE REGULATORY TRENDS IN MEXICO

Georgina Díaz

Over the past year, Mexico has passed a new insurance law and adopted new international insurance standards and regulations, which clearly establish itself as a trend-setter for the rest of the Americas region. In particular, the law anticipates the principal of proportionality which will allow small insurers to continue operations while following the main pillars of the new law. How do mutual and cooperative insurers fit in this new legal framework and how are they impacted by new regulations, particularly with capital standards, reserves and governance? Dr. Oscar Ernesto Vela Treviño (INVITED) Head of the Insurance, Pension and Social Security Unit, Ministry of Finance and Public Credit, Mexico City, DF, Mexico 3:00 - 3:30 p.m.

Coffee Break

3:30 – 4:00 p.m.

INDUSTRY PERSPECTIVES OF SOLVENCY II IMPLEMENTATION IN MEXICO With Mexico being the first Latin America country to implement Solvency II regulation, the leader of Mexico’s national insurance industry association will discuss the Mexican insurer experience over the past two years in preparing for and implementing this landmark regulation. Learn about the key challenges, successes, impacts, and lessons learned and how your insurer can prepare for this potential scenario in your future.

Dr. Oscar Ernesto Vela Treviño

Recaredo Arias Executive Director, Asociación Mexicana de la Industria de Seguros, (AMIS), Mexico City, DF, Mexico 4:00 –5:30 p.m.

IMPLEMENTING SOLVENCY II INSURANCE INDUSTRY PANEL DISCUSSION A panel of Mexican mutuals and international mutual insurer subsidiaries will join national and international industry experts to discuss key challenges in preparing for and implementing Solvency II regulations, in particular the areas most affecting cooperative and mutual insurers including capital standards, reserves and governance costs. Moderator: Recaredo Arias Executive Director, Asociación Mexicana de la Industria de Seguros (AMIS), Mexico City, DF, Mexico Panel to be announced.

7:00 – 9:00 p.m.

WELCOME RECEPTION Sponsored by A.M. Best Mexico

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Recaredo Arias

THURSDAY, AUGUST 13, 2015

9:00 – 10:30 a.m.

ICMF/AMERICAS 23RD ANNUAL CONFERENCE KEYNOTE PRESENTATION WHY EMBRACING CHANGE IS THE KEY TO INSURING THE FUTURE FOR YOU, YOUR CLIENTS AND THE INSURANCE INDUSTRY Jack Uldrich Futurist, Minneapolis, Minnesota, USA Global futurist Jack Uldrich will share the content from his forthcoming book outlining twelve trends transforming the insurance industry, as well as identify a series of concrete actions industry leaders can take today in order to position themselves, their business and their customers against “the tides of tomorrow.” See Keynote Presentation on page 1 for details.

Jack Uldrich

Sponsored by Thrivent Financial, USA 10:30 – 11:00 a.m.

Coffee Break Sponsored by Shelter Re

11:00 – 11:30 a.m.

MORE THAN INSURANCE – ICMIF’S ROLE IN GLOBAL POLICY MAKING Shaun Tarbuck Chief Executive, ICMIF, Bowdon, Cheshire, United Kingdom ICMIF started its influencing strategy about a year ago and has made significant strides in getting the voice of the mutual and cooperative sector at the table of the most influential global policymakers. Shaun will update you on the successes ICMIF has had at the G20/B20, United Nations, World Bank, IAIS, OECD, WEF and many other groups that set the business environment in which our members operate. He will outline the wins to date and what success looks like as well as the potential impact on members.

Shaun Tarbuck

11:30 a.m. – 1:00 p.m. ICMIF/AMERICAS ANNUAL GENERAL MEETING 1:00 – 2:30 p.m.

Lunch

2:30 – 4:00 p.m.

THE INNOVATION IMPLEMENTATION CHALLENGE: THE UNWRITTEN RULES OF THE GAME Benjamin Sywulka Manager of New Corporate Development, Corporación Multi Inversiones, Guatemala City, Guatemala Implementing innovation projects is a whole different world than implementing traditional projects. There is a lot more uncertainty, no proven track record, and it’s unclear what the final version will look like. Learn best practices and strategies on how to manage innovation projects in your organization.

Benjamin Sywulka

Sponsored by Seguros Columna, Guatemala 4:00 – 4:30 p.m. 4:30 – 5:30 p.m.

Coffee Break EMERGING RISKS New technologies and changes in our society and environment present new opportunities, but also harbor new risks. Emerging risks are issues perceived to be potentially significant but which may not be fully understood or allowed for in insurance terms and conditions, pricing, reserving or capital setting. In this session we will explore a number of emerging risks which can impact insurers such as nanotechnology, self-driving vehicles and assisted driving innovations, drones, and 3D printing, among others.

Charlie Kingdollar

Charlie Kingdollar Property/Casualty Emerging Issues Specialist, GenRe, Stamford, Connecticut, USA Sponsored by Gen Re Mexico ICMIF/AMERICAS 23RD ANNUAL CONFERENCE | 4

FRIDAY, AUGUST 14, 2015

9:00 – 9:30 a.m.

BEING THE EMPLOYERS OF CHOICE: GOOD TO PEOPLE, GOOD FOR BUSINESS This session will focus on lessons learned from the ICMIF study entitled Strategic InSights: Good to People, Good for Business which examines the rationale for investing in employee programs that go above and beyond regulatory or legal requirements, considers the current socio-economic challenges facing businesses which strive to become “employers of choice,” and offers examples of how cooperative/mutual insurers are differentiating themselves from their competitors based upon their principles.

Edward Potter

Edward Potter Executive Director, ICMIF/Americas, McLean, Virginia, USA 9:30 - 10:30 a.m.

CEO DISCUSSION PANEL: THE HUMAN TALENT WAR FOR RECRUITMENT AND RETENTION A panel of CEOs will discuss the critical need for human talent in today’s increasingly competitive labor marketplace. Among issues that will be discussed include: 1) attracting talent, Generation Y expectations and sustainability 2) retaining valuable employees, including innovations in motivating both junior and senior staff; leadership and culture; and 3) developing people to deliver on strategy, including new ways to modify behaviors and manage change, and promote diversity in management.

Rafael Moliterno

Panel: Rafael Moliterno Director President, Seguros Unimed, São Paulo, São Paulo, Brazil Daysi Rosales General Manager, Seguros Futuro, San Salvador, El Salvador Roberto Castro Hiraldo President, Cooperativa de Seguros Múltiples de Puerto Rico, San Juan, Puerto Rico

Daysi Rosales

Andrés Elola General Manager, SURCO Compañia de Seguros, Montevideo, Uruguay 10:30 - 11:00 a.m.

Coffee Break

11:00 a.m. – 12:30 p.m. OPEN SPACE FORUM ON CHANGE AND INNOVATION

Roberto Castro Hiraldo

This “un-conference” or “anti-conference” turns the traditional conference session on its head by having you, the participants, be in charge of identifying critical topics and facilitating discussions of interest. The result is highly relevant and interactive discussions that generate sharing of knowledge and experiences, foster collaboration, and creative solutions to complex problems. This is an opportunity to delve deeper into conference topics and focus on common challenges facing cooperative and mutual insurers. 12:30 –1:00 p.m.

CONFERENCE CONCLUSIONS

1:00 –1:15 p.m.

GROUP PHOTO

1:15 –2:30 p.m.

LUNCH

Afternoon free 7:00 p.m. – 12:00 a.m.

A TRADITIONAL MEXICAN EVENING DINNER AND DANCE Sponsored by PRYBE Protecciones y Beneficios (see description on opposite page).

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Andrés Elola

A TRADITIONAL MEXICAN EVENING DINNER AND DANCE 7:00 PM - 12:00 AM Sponsored by PRYBE Protecciones y Beneficios, S.C. for registered participants and accompanying persons. The cuisine of Mexico has been declared an Intangible Cultural Heritage of Humanity by United Nations Educational, Scientific and Cultural Organization (UNESCO). It incorporates a fusion of ingredients dating from the pre-Hispanic era, such as corn, chilies, cacao, avocado and prickly pear cactus, with colonial influences such as meats, rice and wheat. Distinctive fermented beverages include pulque (made from agave sap), tequila (made from the blue agave plant) and mescal (made from the maguey plant). Mexican music is an expression of the distinct regions from around the county, reflecting the joy from the coasts, storytelling from the north, musical groups from Sinaloa, the Jarocho sound from the Veracruz coast, the danzón music style, and of course mariachi, its most distinctive and expressive symbol. Cuisine and music come together to create magical moments, full of folklore and emotion to receive our brothers and sisters from across the Americas.

SATURDAY, AUGUST 15, 2015

FRIDAY, AUGUST 14, 2015

SOCIAL PROGRAM ALL DAY EXCURSION TEOTIHUACAN: THE CITY OF THE GODS* 9:00 AM - 5:00 PM Following the conclusion of the conference, there will be an all day tour to Teotihuacan: The City of the Gods (see description below). The cost of the excursion is USD 70.00 (please note that the cost is not included in the conference registration fee). To register for this program, please indicate on the online conference registration form at www. icmifamericas.org/register and include the accompanying person’s name and additional charges with final payment. In the central highland plateau just north of Mexico City lies one of the world’s most impressive archeological sites that has fascinated visitors for centuries. The mysterious Teotihuacán Pyramids, built beginning around 300 BC, were the centerpiece of an enormous city of over 150,000 people and the most powerful center in Mesoamerica. For reasons still unknown, Teotihuacan was abandoned centuries before the arrival of the Aztecs, who called the ancient architectural marvel the “Birthplace of the Gods.” Today these ancient ruins remain magnificent to behold, fantastic in design and awesome in their beauty. Upon arrival, we’ll visit the Museum of Teotihuacan, an excellent state-of-the-art museum with interactive exhibits, a glass floor on which visitors walk above mock-ups of the pyramids, and artefacts from recent archeological digs. Next you’ll visit and explore the magnificent archeological site complex itself including: •

Pyramid of the Sun: Rising 216 feet (66 meters) above the ground and constructed according to precise astronomical measurements, the majestic Pyramid of the Sun is the third largest pyramid in the world. Climb its 243 steps to the top where you will see how it is in perfect alignment with the axis of the sunset, and where according to legend, you can make a special wish.



Pyramid of the Moon: The 151-foot high Pyramid of the Moon is not one but seven pyramids built one on top of the other, the first of which dates before the Pyramid of the Sun. Nearby you can visit the Palace of the Jaguars and the Palace of the Quetzalpapalotl, whose image of a butterfly with the body of a quetzal. is carved on the pillars on the court.



Avenue of the Dead and Citadel: The site’s main street is the famous Avenue of the Dead, a monumental thoroughfare lined with the former palaces of Teotihuacán’s elite that Aztecs mistook for tombs. To its south is the pyramid-bedecked Citadel (La Ciudadela), believed to have been the residence of the city’s supreme ruler, which includes within its walls the Quetzalcóatl Temple, with its striking serpent carvings.

After the site visit, we’ll enjoy lunch with traditional Mexican cuisine at the Restaurante La Gruta, situated deep inside a subterranean cave and illuminated by two large chasms on the side along with other ambient lighting. Due to the sun and heat, be sure to bring sunscreen, a hat, comfortable clothes and walking shoes. Be prepared for lots of walking and climbing, and remember that the altitude will make your exertions more tiring than usual.

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ACCOMPANYING PERSONS’ PROGRAM Special programs* for accompanying persons will include activities such as local attractions, shopping and participation in main conference social events including the Welcome Reception and A Traditional Mexican Evening Dinner and Dance. The accompanying persons’ program fee is USD 300 per person. To register for this program, please indicate the accompanying person’s name in the online conference registration form and include the additional charge with final payment.

FRIDAY, AUGUST 14, 2015

12:00 PM – 5:00 PM National Museum of Anthropology and Chapultepec Castle Almost half a century since its creation, the National Museum of Anthropology is regarded as a world-class museum safeguarding Mexico’s pre-Hispanic legacy. The 12 ground-floor halls are dedicated to pre-Hispanic Mexico, while upper-level halls show how Mexico’s indigenous descendants live today, with the contemporary cultures located directly above their ancestral civilizations. Across the street lies Chapultepec Forest, Latin America’s the largest city park, which has been inhabited as a retreat for Aztec rulers since Pre-Columbian times. Chapultepec Castle, built on a hill in the park considered sacred to the Aztecs, has served several purposes during its history, including an Aztec royal palace, Military Academy, Imperial residence, Presidential home, observatory, and presently, the National Museum of History.

THURSDAY, AUGUST 13, 2015

WEDNESDAY, AUGUST 12, 2015

Tours includes transportation, refreshments, entrance fees and bilingual guide in English and Spanish. Wearing comfortable clothing and walking shoes is recommended. The following excursions are included in the Accompanying Persons Program:

9:00 AM – 5:00 PM The Historic Center of Mexico City We will begin at the Zocolo, the main ceremonial center of the ancient Aztec city of Tenochtitlan and the main plaza in the heart of Mexico City’s historic center from the colonial period onwards. Our first stop will be at the Templo Mayor (Great Temple) Museum, which houses thousands of artefacts as well as the excavated ruins of the Aztec’s most important religious center. Next stop is a visit to the Metropolitan Cathedral of Mexico City, one of the greatest works of colonial architecture, the largest cathedral in Latin America and one of the most iconic temples of Christianity in the world. Then we’ll visit the National Palace, which serves as seat of the executive branch of government and epicenter of political life since the colonial era, built on the site with materials from Montezuma II’s palace. Around mid-day, we will stop to rest and have a snack on the terrace of The Gran Hotel of Mexico City, with its impressive Art Nouveau entrance, iconic Tiffany stained glass architecture and Luis XV style lamps. Next, the National Museum of Art, housed inside of the beautiful former Communications Palace, contains an extensive art collection from the beginnings of the colonial period until the first part of the 20th century. Continuing on we will then see the Palacio de Correos (Post Office Building) built during the commercial boom of first decade of the 20th century and erected with Pachuca quarry stones and other materials from Europe. Next we’ll visit the Palace of Fine Arts, an iconic white-marble palace, concert hall and arts center, serving as the national center for all fine arts. Finally, in mid-afternoon we’ll stop for a late lunch at the Downtown Hotel, a renovated Baroque period building originally constructed around 1670 which preserves details of a former convent such as hand carved doors and stone quarry stairs.

9:00 AM – 2:00 PM Coyoacán and San Angel Traveling to the south of Mexico City, we begin at the Home-Studio Museum of Diego Rivera and Frida Kahlo consisting of three studio-homes and a photo lab which were designed and built by the famous architect and Mexican artist Juan O´Gorman. In 1986, the site became a museum dedicated to the promotion, conservation and dissemination of the life and work of these world famous artists. Next we´ll take a walk in San Angel, a magical neighborhood of old and beautiful villas filled with stories and legends, interesting museums and the best places for lunch or dinner. Next we´ll visit the Blue House - Frida Kahlo Museum, which was the center of her creative universe as well as the place where she was born and died. When one delves into the work of Frida Kahlo and has the privilege of knowing her home, one discovers the intense relationship between Frida, her work and her home. While Frieda lived in different places in Mexico City and abroad, she always returned to her house in Coyoacán. Finally, we´ll have a delicious lunch at Los Danzantes restaurant which specializes in the cuisine from Mexico´s Oaxaca region.

*Please note that all accompanying person and full day excursion programs are subject to modifications or changes.

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