2016 INTERNATIONAL CONFERENCE ON TECHNOLOGY AND MANAGEMENT Improving Service Delivery through ICT Governance and Management Revitalization Hosted in c...
Author: Meryl Allison
16 downloads 3 Views 874KB Size
2016 INTERNATIONAL CONFERENCE ON TECHNOLOGY AND MANAGEMENT Improving Service Delivery through ICT Governance and Management Revitalization Hosted in collaboration with the Centre for Public Management and Governance in the Faculty of Management at the University of Johannesburg, South Africa



2016 International Conference on Technology and Management


Information Communication Technologies (ICTs) have increasingly become enablers of change and organizational efficiency and effectiveness in all types of organizations-public, private and not-for profit. ICTs on their own however do not create transformation since they are only facilitators of change, innovation and creativity. Management needs to design systems and processes to enable ICTs unleash their creative potential embodied in the strategic resources of organizations plus the people who drive the agenda for service delivery. Management systems conducive for adopting ICT in improving service delivery are thus an imperative for successful service delivery. ICT governance and Management capabilities have the potential to provide new methods and tools for revitalizing service delivery.

The theme for the ICTM conference ‘Improving Service Delivery through ICT Governance and Management Revitalization’, directly suggests that the panacea to service delivery in Africa lies in leveraging ICT and Management capabilities as enablers of true societal transformation agenda. Scholarly and practitioner debates on institution of appropriate ICT governance frameworks and re-orienting the management fabric of organizations will be at the core of the 3rd ICTM conference. Good governance; the judicious and effective exercise of power for the sole purpose of improving the quality of life of the people is at the heart of the debate. It is a fact that successful governance is influenced by several factors, but the quality of leadership, character and form of government, an enlightened and engaged civil society, and government’s administrative capacity relying on ICT technologies and strengthened management systems are argued to be the key drivers of how governments ‘translate politics into reality’ that citizens see every day. ICTs and management capabilities provide enormous opportunities for improving the conditions through which service delivery is provided. However, ICTs as tools have two sides, and as such also present some key challenges and risks. Africa faces two risks: the risk of the Digital gap with the rest of the world despite the promises of leapfrogging, and the risk that ICTs in governance could amplify the division in African societies In the complex and complicated world of today, a key challenge facing African governments and organizations is the lack of capacity for policy making, implementation and management. Despite the calls for smaller public sector through numerous public sector reforms that swept the continent during the 1980s, citizens thirst for better and efficient services remain elusive. Governments are more than ever before called upon to play a supportive role and create an enabling environment for development, help enhance the competitiveness of national firms in the global marketplace, and nurture scientific and technological capacity. The challenges of effectively managing the economy, servicing huge external debts, managing robust governance infrastructure to provide basic services for the population are obvious areas that demand intense scholarly debates. To have candidate debates on these matters and to provide Practitioner Avenue for understanding the magnitude of the ‘problem’, the conference focuses itself on how governments and organizations can embrace ICTs and management competencies. The conference debates will center around two themes-ICT and Management. Each of these themes will address key topics.


2016 International Conference on Technology and Management

A: Management, leadership and Governance


anagement is used in the broad sense to cover topics of governance, leadership, administrative and political systems, public sector management and policy management. Some of the topics for discussion in this theme include:• State, society, politics and Governments in Development • Public policy design and implementation challenges • Democracy, human rights and political governance • Sustainable development Goals (SDGs) • Evaluation capacity development • National Development planning interventions • Public Administration and Human resource development • Regional integration and regional projects • Oil and Gas Governance • Urban governance and development • Local Governance and decentralization • Anti-corruption strategies • Public infrastructure design and management • Civil society organizations and the development agenda • Public financial management and democratic transitions • Public Procurement and E-Governance • Small and Medium enterprise development • Economics and societal transformation

B: ICT Governance


CTs are capable of transforming the way in which most public services are delivered and also the relationship between government and the citizen. Richard Heeks has identified three basic change potentials for ICTs within the context of governance:I. Support: ICTs can be used to facilitate existing tasks and processes. II. Supplant: ICTs are particularly useful for automating repetitive and tedious tasks, especially when it comes to storing, processing and transmitting information. III. Innovate: ICTs can be used effectively to undertake new tasks and processes that did not exist.


ICT Governance

ICTM Within the above context, the technology theme for the conference will involve intense discussions on the following themes:• Role of ICT in development • Women and ICT • E-governance • E-services (e-business, e-agriculture) • Mobile Computing • Human computer interaction • ICT and communication security • ICT and the fight against terrorism • Grid computing • Technology and economic transformation • E-learning systems and blended learning education • Networked society

Conference activities

Key Note Speakers

The conference has been organized to have three sets of interrelated activities. There will be pre-conference activities which will include the PhD Colloquium, doctoral and Masters Supervision training, and journal article publication seminar for young scholars. The conference activities will involve parallel sessions discussing different areas and plenary topical sessions facilitated by renowned academics and industry practitioners. There will be post conference activities to include field excursion for all conference delegates and a guided tour of Kampala’s historical sites.

The following key note speakers will grace the conference: _ 1. Prof Sol Henk-University of Groningen, Netherlands 2. Prof Opuda Asibo-National Council for Higher Education, Uganda 3. Prof Christelle Auriacombe-Centre for Public Governance, University of Johannesburg, South Africa


Venue: Silver Springs Hotel Kampala

Plenary topics Topics

1. ICT and Education 2. Public Policy Implementation 3. E-Services (Governance, Business, Agriculture etc.) 4. State of Service delivery in Africa

Key Dates

Key Dates

The important dates for the conference are as shown below and should be adhered to by all prospective authors and participants. Abstract Submission:

20 February 2016

Notification of Acceptance of Abstract

25 February 2016

Submission of Paper:

31 March 2016

Notification of Acceptance of Paper:

30 May 2016

Final Camera-Ready Paper Due:

30 June 2016

Early Registration before:

30th June 2016

Late Registration:

3rd July 2016

Conference Date:

1st – 3rd August 2016

For more information please contact: [email protected]


Suggest Documents