9/21/2016
Raising the Bar on Volunteer Recognition Presented by: Stephanie Montgomery, M.Ed. University Hospitals Portage Medical Center Ravenna, Ohio
Learning objectives • Attendees will feel creatively inspired to provide much needed recognition to their volunteer teams… in a fresh and fun way! • Attendees will have the opportunity to network and brainstorm with their peers to seek out best practices and bring those “golden nuggets” back home. • Attendees will feel empowered to recruit hospital staff to take ownership of their own volunteer recognition. It takes a village!
What can I expect? • Overview of recognition • • • •
Why it matters Measuring volunteer satisfaction What specifically do your volunteers want? What are we doing at UHPMC
• Roundtable discussion and sharing of best practices. Let’s brainstorm!
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9/21/2016
Setting the stage • University Hospitals Portage Medical Center • Located in rural Ravenna, OH • County‐owned, community hospital from 1917‐2015, 117 patient beds • Now fully owned and part of University Hospitals, large health system in Northeast Ohio • 500 hospital volunteers annually
• Recognition budget for volunteers $9500 including annual banquet
Summer teen volunteers at UH Portage Medical Center
Why recognition matters • It satisfies a basic human need • It’s a motivator! • It’s an emotional difference maker • It’s the right thing to do • It’s how we KEEP volunteers!
Types of recognition • Intrinsic (less tangible) • Pride of accomplishment from a kind word • Self satisfaction of a job well done being highlighted
• Extrinsic (tangible) • • • •
Pins Banquet Cards Certificates
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9/21/2016
How do we stack up? • Are we doing a good job of recognizing our volunteers? • ARHA Volunteer Engagement Survey • Constructed by members of the Volunteer Directors Committee in collaboration with the ARHA. • Measured six different criteria for 7 Akron area hospitals. • • • • • •
Volunteer Experience/Engagement Hospital Staff Engagement Hospital Perception/Patient Satisfaction Perception Volunteer Program Management & Staff Assignment Development Ideas, Design & Training Volunteer Benefits
Survey specifics • Questions relevant to recognition: • I am satisfied with the recognition I receive for completing volunteer service. • I know when I have provided good service. • The annual volunteer recognition event makes me feel appreciated. • Volunteering at this organization is a personally rewarding experience. • The benefits this organization provides are sufficient to make me feel appreciated (i.e. flu shot, appreciation event, birthday cards, etc.)
• Now we know how we stack up.
Recognition • One size does NOT fit all. • Your volunteers are unique. • Humans are motivated by different types of recognition
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9/21/2016
Tools to use • We created a tool to help us collect information on HOW our volunteers like to be rewarded. • Distribute at orientation • Keep on file and pull to use as needed.
Our program • Cards‐ sent out for every birthday and for thank you, sympathy, get well, thinking of you and other important life events. • Hand‐signed holiday cards with a calendar
Our program • Pins‐ given at 100, 500, 1000, 2000, etc. hours of service • Switched to a “rocker” style for cost savings (and it looks cool!)
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9/21/2016
Our program • “Coffee with the President” • Held during National Volunteer Week • Volunteer “exclusive” event • Coffee and cookies with hospital president • Includes one‐hour “State of the Hospital” address with time for Q & A.
Our program • OSCAR program (in process of changing), hospital‐wide • Peer recognition, “caught in the act” • Recognized on our bulletin board and the hospital bulletin board, by management team and can win a $25 gift card
Our program • Quarterly newsletter‐ “The Volunteer Vibe” • Feature accomplishments, highlight new positions • Example‐ our wheelchair “handy man” position
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9/21/2016
Our program • Treat volunteers like family • Invited to almost ALL hospital events • Picnic, holiday dinner, Santa Day, 150th celebration, exercise classes, bus trips and other activities • Development opportunities‐ CPR classes, medical terminology
• Find local partners who recognize volunteers • Costs you nothing! Big impact. • BVU‐ 2 free Cleveland Indians tix • FVA‐ freebie coupons for local hot spots
Our program • Banquet! • Held during National Volunteer Week • Invites all volunteers plus one, key staff • Average attendance 300 • Held off‐site at banquet facility • Themes, dinner, entertainment
Banquet committee members at UH Portage Medical Center
The Key • How do you plan a GREAT banquet (or appreciation event), regardless of budget? • Our key… staff plan the event. • Committee representing multiple departments, include those that work closely with volunteers. Banquet committee members at UH Portage Medical Center
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9/21/2016
The Key • Also include representation from an outside, affiliated organization. • They have $$$ • They encourage volunteerism • It’s a win‐win, and fun!
Our beautiful volunteers!
Banquet committee members at UH Portage Medical Center
The Key • Find community partners • Negotiate prices, i.e. decorations • Find a cause to support, i.e. our cupcakes support individuals with disabilities. We promote them, they charge us $1/cupcake! “An Evening in Paris” decor
And now the best part…
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9/21/2016
Group activity • Teamwork, brainstorming, collaboration • Work in a group for 10 minutes, take turns to highlight your BEST recognition ideas • Vote for #1‐ share back to the group
Sharing time • Get ready to jot down your favorite ideas! • Let’s not reinvent the wheel.
Questions?
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9/21/2016
Thank you! • Please complete the session evaluation and leave it in your area. • Feel free to contact me with any questions: Stephanie Montgomery UH Portage Medical Center
[email protected] (330) 297‐2590
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