2016 Company Profile

Main particulars and features of iFix

iFix Repair Specialists (PTY) Ltd are Apple, Huawei & Samsung product repair specialists, offering repair solutions and technical support to South Africa. Our walk-in, walk-out service philosophy gives clients a low cost, efficient and trouble free way to deal with their device issues which arise from time to time. With offices in all major centres and over 320 000 successful device repairs in over 8 years of operation, we are the most experienced 1-stop Apple, Huawei and Samsung repair and servicing destination. The most recent Apple release of new gadgets, including the iPad Air 2 and the iPhone 6s

and 6s Plus, has grown the company’s product category and the number of devices in customer’s hands. This has created a niche market where competent services, repairs and education is crucial, a market which iFix has stepped in to fill. iFix offers a valuable and necessary service to a much needed market, finding new and innovative ways to improve our customer’s experience.

WE are Apple , Huawei & Samsung product repair specialists, offering repair solutions and technical support THROUGHOUT South Africa.

Who is iFix

iFix is a one-stop upmarket, walk-in, walk-out service centre for Apple, Huawei & Samsung devices. We are the Largest Out-OfWarranty Apple Repair Specialists in Africa. Over 320 000 Happy Clients 31 Head Office Staff 73 Nationwide Technicians 114 Nationwide Support Staff

Where are our 22 stores?

Cape Town Gardens, CBD Canal Walk Cavendish Tyger Valley Waterfront George Garden Route Mall Stellenbosch Eikestad Mall

Durban Gateway Mall Pavilion

Hyde Park Northgate Centre Westgate Centre

Nelspruit I’Langa Mall Riverside Mall

Pretoria Brooklyn Mall Centurion Mall Menlyn Mall

Johannesburg The Glen Mall, The Glen Clearwater Mall, Roodepoort Melrose Arch Mall, Melrose Arch Fourways Crossing

Port Elizabeth Baywest

Coming soon

Cap Gate Mall, Cape Town La Lucia, Durban Mall of Africa, Midrand Mall of the North, Polokwane MooirIver, Potchefstroom Somerset Mall, Cape Town ...And more

Competitive Edge

OEM Accreditation iFix is officially authorised to conduct In and Out of Warranty repairs for Huawei and Samsung:

Strict Mall Requirements iFix is already based in several premium malls (Brooklyn, Canal Walk; The Gateway Theatre Mall in Durban, Hyde Park Melrose Arch and Menlyn) and have extensive experience in dealing with the malls’ strict requirements and regulations.

Company Structure iFix has opened 6 stores by using an operations manual, a successful business model and several support structures setup by the company. iFix has a nationwide network of stores and resources to draw from for any project

5 Years of business experience Having learned from all our past obstacles, iFix has created a welltested business model that can be used to open new branches and franchise stores to be consistently successfully.

Goodwill and Marketing iFix is a nationally known brand that delivers a low cost, efficient and trouble free support and repair service to individuals and corporate companies. New branches will already benefit from the goodwill created by the brand and from the already on- going marketing that is currently being done by iFix.

Technical Specs QC & Support network

Quality Control of handsets

Quality Of Repairs

Every handset undergoes a 3-point Quality Control Process. The handset is checked for all working features with a checklist at the following stages:

iFix has a return rate of less than 3%. This is currently the lowest in the after-sales service market.

After the technician completes a job the device is sent to QC. The device is then sent out by the admin department.

Recruitment /Qualification of Technicians All our Technicians are either ACMT certified or usually spent time working at some of the largest network providers in South Africa. All of our technicians are trained extensive-

ly internally and are not allowed to work on mobile phones until they have passed the iFix internal qualification.

Turnaround Time iFix has a less than 24 hour turnaround time on more than 90% of our repairs. Given stock availability we will always have the client’s phone back in 24 hours. iFix also has an express ser-

vice that allows repairs to be done within an hour.

Back to Workshop Returns iFix has a no-questions-asked rework policy. If a client is unhappy with any part of their job iFix will express repair their phone for them.

ESD Workshops All of our workshops are fully ESD compliant.

The RiCharge Brand

About RiCharge RiCharge PTY LTD was founded in 2011, and is Africa’s leading manufacturer and supplier of mobile charging solutions. Are you in need of charging facilities for your event, office, restaurant, hotel or school? You are at the right address! With a different range of products, we have a solution for everyone. So offer your clients an innovative, unique and convenient solution and make sure everyone stays connected at all times. www.RiCharge.co.za

The Houdt Brand

Supreme Wooden Products 2013 saw iFix launch of the Houdt product line. A range of warm, wooden accessories available online, in all iFix stores and most recently, Musica. Proudly Cape Town designed including collaborations with local designers to create our unique range. Combining the creative juices of the World Design Capital with nature-inspired beauty, Houdt delivers products that truly stand out. Feel the difference of a warm, wooden smart phone or tablet cover. www.houdt.co.za

“Your smart phone is an extension of you. Wear it with pride in an elegant wooden Houdt cover.”

RiCharge has developed a range of products that keeps everyone connected, at all times.

STAY CON NECTED

i2 Pre - loved iPhones

We believe in second chances At i2, our mission is to find good homes for Pre-loved refurbished iPhones – the ones that aren’t ready to give up the ghost but deserve a chance to start over. We take care of the trusty ones, the stashed-in-thecupboard dusty ones and even the slightly busted ones. All our Pre-Loved refurbished iPhones spend time in our device clinic, where their bumps and scrapes are soothed, keys are cleaned and screens are polished until they emerge beautifully reconditioned and ready to begin the next chapter… with you, perhaps? www.i2.co.za

Plus Premium Membership

iFix knows and understand the emotional sense of detachment you feel when your beloved device gets damaged and how pressing the speed in which it is repaired. Plus was created serve and benefit you directly. PLUS is not just a repair service program, it is a Membership program which comes with specified benefits, 3 free repairs on your device is just the tip of the iceberg. Sign up for next level iFix treatment. www.iFix.co.za/Plus

Plus is a membership plan that ensures affordable repairs at discounted products.

Lifetime Warranty

* This warranty covers all parts replaced by iFix. * Warranty does not cover physical damage to the part.

Lifetime Warranty

* Batteries & water damage are excluded from this warranty. Further T’s & C’s apply

It is with great pride that we are glad to announce our iFix Lifetime Warranty on repairs. As we believe so much in our work, we feel our warranty should reflect that. iFix has decided to launch a lifetime warranty on all repairs done by iFix going forward from 1 October 2014. This warranty will cover any part replaced by us (excluding batteries) for the rest of the phone’s life. This is a first for the tech repair industry internationally! So when something happens to your beloved device pop on round to your nearest iFix.

Other clients

We are currently working with some of South Africa’s most prestigious companies and schools such as:

Franchise Stores

Corporate Stores Canal Walk - Cape Town Shop 82, Canal Walk, Century Boulevard, Century City, 7441 (021) 551 0912 [email protected] Manager Alison America

Sandton - Johannesburg Shop SL09, Melrose Piazza, Melrose Arch, Sandton, 2196 (011) 684 1688 [email protected] Manager Jermaine Smith

Clearwater Mall - Johannesburg Shop LM042, Clearwater Mall, Corner Christiaan de Wet & Hendrik Potgieter Roads, Strubensvalley, Johannesburg (011) 675 0728 [email protected] Manager Mamello Lekalakala

The Glen - Johannesburg Shop UG 34, The Glen Corner Orpen & Letaba Street Oakdene, Johannesburg (011) 435 8899 [email protected] Manager Roeshana Edries

Durban Shop F62/29 (Entrance 1), Gateway Theatre of Shopping, 1 Palm Boulevard, Durban, 4320 (031) 583 7440 [email protected] Manager Francois La Grange

V&A Waterfront - Cape Town Kiosk P1, Victoria Wharf Victoria & Alfred Waterfront, 8001 (021) 418 1341 [email protected] Manager Gordo Van Sittert

Gardens - Cape Town 11 Buitensingel Street, Gardens, Cape Town, 8001 (021) 424 0900 [email protected] Manager Genevieve Barbier

Woodmead Shop 6A, Woodmead Retail Park 1 Waterval Crescent, Sandton Johannesburg, 2191 (083) 372 6832 (temporarily) [email protected] Manager TBC

Baywest - Port Elizabeth Shop LG128 Walker Drive Extension (041) 492 0482 [email protected] Owner Bles de Wet, Wouter Basson Manager Andre De Witt Brooklyn - Pretoria Shop 10 Brooklyn Mall Fehrse street , New Muckleneuk, Pretoria 0181 (012) 346 3680 [email protected] Owner Lizelle Fourie / Koos La Grange Manager Suzan Marutla Cavendish - Cape Town Shop L23, Cavendish Square, Vineyard Rd, Claremont, 7708 (021) 683 2949 [email protected] Owner Carley Lowe Manager Olivia Vlotman

Menlyn - Pretoria Shop LF31A, Menlyn Mall Atterbury Road Menlyn, Pretoria (012) 361 2140 [email protected] Owner / Manager Lizellle Fourie Nelspruit Shop LG20, i’Langa Mall, Nelspruit, 1201 (013) 742 2074 [email protected] Owner Piet & Steph Potgieter Manager Michael Kilner Northgate - Johannesburg Shop 40 Northgate Centre Northumberland , Northriding 2162 (011) 058 2546 [email protected] Owner Gavin Lukan Manager Mario De Magalhaes

Centurion - Pretoria Shop 313A, Centurion Mall Heuwel road , Centurion 0157 (011) 663 1877 [email protected] Owner Lizelle Fourie / Koos La Grange Manager Ashley van der Westhuizen

Pavilion - Durban Kiosk 16, Jack Maartens Drive Westville, Durban (081) 588 4777 [email protected] Owners Shamal Singh, Lee Govender, Reevan Gopaul Manager Reevan Gopaul

Eikestad Mall - Stellenbosch Shop AW105, Eikestad Mall, 43 Andringa Street, Stellenbosch, 7600 (021) 886 4626 [email protected] Owner Noel Bruce Manager Noel Bruce

Riverside Shop G401B, Riverside Mall Nelspruit (013) 757 0042 [email protected] Owner Michael Kilner

Fourways Crossing - Johannesburg Shop Number G40/G40A, Cnr. William Nicol, Sunset Avenue & Sunrise Boulevard, Fourways, 2068 (011) 465 6090 [email protected] Manager Eric Motaung Garden Route - George Shop 27, Garden Route Mall, Knysna Road, George 6530 (044) 887 0081 [email protected] Owner Bles de Wet Manager Kaylin Petersen Hyde Park - Johannesburg Shop LM 10A Hyde Park Corner William Nicol Drive, Hyde Park 2024 (063) 553 8666 [email protected] Owner Trevor Chuma Manager Angelo Paul le Fleur

Mooirivier Mall Shop 6, Woodmead Retail Park 1 Waterval Crescent, Sandton Johannesburg, 2191 (082) 786 7712 (temporarily) [email protected] Owner Nisaar Ally​ Manager Obaydullah Pattel​

Company Registration No K2011/100598/07 VAT Registration No 4500255338 PAYE Registration No 7710771249 Income Tax Registration No 9049/649/19/8 UIF Registration No 1910892/3 WCA Fund No 24758431532 SDL Registration No L710771249

Tyger valley - Cape Town Shop LL083, Tyger valley Centre Durban Rd, Tygervalley, 7530 (021) 914 1848 [email protected] Owner/Manager Wyndham Naude

For more information contact

Westgate - Johannesburg Shop S0103, Westgate Centre Ontdekkers road, Roodepoort 1725 (011) 764 1723 | (011) 764 2316 [email protected] Owner Mntungwa Morojele Manager Anga Saluta

General Manager Simon van der Merwe [email protected] 078 142 0591

La Lucia Mall Shop 17, La Lucia Mall 90 William Campbell Drive La Lucia ,4051 (074) 187 1189 (temporarily) [email protected] Owner Nisaar Ally & Irwin Naidoo Manager Shonika Deeplall​

DBN Regional Manager Francois La Grange [email protected] 074 187 1189

Company Founder & CEO Alex Fourie [email protected] 082 348 5322

CPT Regional Manager Joe Robinson [email protected] 079 295 8447

JHB Regional Manager Nalene van Wyk [email protected] 082 814 0675 Premises procurement Daneel van Zyl [email protected] 082 923 4355