2015 Trends in Employee Recognition Utilizing Recognition to Drive Employee Engagement Rob Catalano CRP, REP @RobCatalano Vice-President, Global Expansion & Engagement
Learning Outcomes 1. The Workforce is Changing… like, really changing 2. Let’s Talk About Engagement & Recognition 3. 2015 Trends in Recognition 4. Now what?
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Newspaper Help Wanted Revenue
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VS
Problems are Durable. Solutions Change.
People work differently. People engage differently. People are motivated differently.
Seismic Shift in the Workplace
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People work differently. People engage differently. People are motivated differently.
Seismic Shift in the Workplace
@RobCatalano
People work differently. People engage differently. People are motivated differently.
Seismic Shift in the Workplace
@RobCatalano
People work differently. People engage differently. People are motivated differently.
Seismic Shift in the Workplace
@RobCatalano
People work differently. People engage differently. People are motivated differently.
Seismic Shift in the Workplace
@RobCatalano
Problems are Durable. Solutions Change.
Let’s talk engagement!
Facts from Recent Studies “Engaged employees have significantly higher productivity, profitability, and customer ratings, less turnover and absenteeism, and fewer safety incidents.” - Gallup, 2013
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Facts from Recent Studies
“Research has clearly and consistently proved the direct link between employee engagement, customer satisfaction and revenue growth.” @RobCatalano
The Power of an Engaged Workforce 10X Case
Era of Study
Value of $10K Performance Performance Invested Relative to Market Relative to Industry
Amgen
1980-2002
$4.5M
24X
77.2X
Biomet
1977-2002
$3.4M
18.1X
11.2X
Intel
1968-2002
$3.9M
20.7X
46.3X
Microsoft
1975-2002
$10.6M
56X
118.8X
Progressive Insurance
1965-2002
$2.7M
14.6X
11.3X
Stryker
1977-2002
$5.3M
28X
10.9X
Southwest Airlines
1967-2002
$12M
63.4X
550.4X
Great by Choice: Uncertainty, Chaos, and Luck--Why Some Thrive Despite Them All - by Jim Collins and Morten T. Hansen (Oct, 2011)
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CRM vs HCM – Technology Spend $41 B
Employees are our most important assets!
$11 B HCM Software
CRM Software
Source: Gartner Forecast: Enterprise Software Markets, Worldwide, 2011-2018, 1Q14 Update
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Recognition & Engagement Organizations with great cultures of recognition see 31% decreased turnover.
Recognition of top performers is the #1 most impactful employee engagement driver.
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2015 Trends in Recognition
2015 Trends in Recognition Model
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2015 Trends in Recognition Model
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Theory of Human Motivation
Self Actualization Success
Self Esteem Recognition Social / Belonging Culture & Values Safety / Security Job Security Physiological Salary & Rewards
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Extrinsic and Intrinsic Motivation
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Trend - Peer to Peer Recognition Everyone must participate Amplify desired values & behaviours
Remove barriers
2015 Recognition Trend Model
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Trend 2: Results Based Recognition
Trend 2: Results Based Recognition
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2015 Recognition Trend Model
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Trend: Results Based Recognition Start small. Focus on company priorities. Recognize performance. Not Presence. Consider the journey to the result. Recognize to enact the company strategy
Trend 3: Social Recognition
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Trend 3: Social Recognition Share on Social Networks
Authentically build Employer Brand
Drives Social Recruiting
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Trend 4: Employee Analytics
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Now what?
What can you do tomorrow? Know what you want to improve & measure Get executive buy-in
What Happens to Highly Engaged Companies? 10.3%
3.7%
S&P 500
Fortune 100 Best @RobCatalano
What can you do tomorrow? Know what you want to improve & measure Get executive buy-in
Identify the behaviours your business wants to see Do it! Recognize performance, not presence. Make it a daily habit If you’re going recognize – rethink rewards
Re-think Rewards?
Re-think Rewards?
Re-Think Rewards Meaningful Rewards Power of Choice Locally relevant
You may be interested…
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[email protected] 416.875.8501
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