2015 Annual Report

Choose Help Make Progress Sustain & Grow

JIM REESE President & CEO Atlanta Mission

Steve Olsen Chairman of the Board, Atlanta Mission Peak Performance Consulting

Dear Friends, This year you made us a catalyst of enormous and lasting change in the lives of those facing homelessness. Emily is full of new hope. Desmond now has a bright future. Six hundred and forty-seven men, women, and children have similar stories of homelessness ended. Please read their stories on these pages with grateful hearts. This report highlights the impact of our new Transformational Model of ending homelessness. At the heart of our new service model are friendship and personalized services for every client. We are also responding to a tragic new reality: the fastest growing homeless population in our communities is women and children. They are traumatized mothers with their children. So, this year, you helped us to grow and create new services to meet their unique needs. Significant capital projects were also completed at My Sister’s House, The Atlanta Day Shelter for Women and Children, and The Shepherd’s Inn. With your help, these campuses are filled with dignity, love, and the power of transformation through Christ. You made all this happen. We are deeply grateful to you, our donors, sponsors, volunteers, partners, and employees. Your prayers, financial support, every kindness, and each act of service are your part of the transformations that occur daily at Atlanta Mission.

But thanks be to God! He gives us the victory through our Lord Jesus Christ. 1 Cor. 15:57 Blessings,

Jim and Steve

Homelessness ended   for

265,537 bednights

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717,699

meals served

647 people.

240

jobs for homeless men and women

314

decisions for christ

Summary of Program Highlights FY15 Our goal this past year was to transform the way we serve men, women, and children experiencing homelessness. The primary objective was to redesign services so that our clients receive care that is individualized, relationship-oriented, and nurturing. Starting with The Atlanta Day Shelter for Women and Children, we implemented our new service model, the

Transformation Model. Using the key components of the new design, you helped us to renovate and reopen the Atlanta Day Shelter in October 2014. With the increase of women choosing help, we know that our new Transformation Model works. We are now working to expand our new model into Men’s Services. Below are two stories of lives that have been transformed with your generosity.

Emily was living the American dream — she was married, with two beautiful children. Tragically, as lingering trauma from her childhood led to an addiction, she spiraled downward into homelessness and lost all connection with her family. While living on the streets for several years, she remembers times when she was so tired that she would fall asleep while trying to walk down the street. By 2014, she could not live that life any longer and was desperate for help. Emily arrived at the Atlanta Day Shelter for Women and Children. The staff greeted her with open arms and guided her to choose help and enroll in our Personal Development Program at My Sister’s House. With a safe place to sleep, nutritious meals, and her sobriety back, she made tremendous progress rebuilding her life from scratch. The joy in her eyes is one of new life, of renewal, of hope in Christ. Through tears, she shares, “I am so grateful for what God has done in my life while at Atlanta Mission. This place saved my life.”

Desmond was raised by his grandmother. She dreamed of seeing Desmond become one of the first in his family to finish high school, but when he found out the day before graduation that he had just missed qualifying, they both lost heart. While Desmond suffered through shame and embarrassment, his grandmother faced an extended sickness. Many years later, after an addiction took control of his life, Desmond came to The Potter’s House to get help. While at The Potter’s House, he overcame his addiction and completed his GED. What an exciting accomplishment! On the day of his completion, he released a balloon outside of The Potter’s House with a note to his grandmother, as his brothers in the program cheered him on. Today, Desmond has completed his program and is now serving in leadership at The Potter’s House. He is enrolled in college and is on the Dean’s List! God has restored family relationships in Desmond’s life, and his life has truly been transformed through his time at Atlanta Mission.

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Programs and Services Transformation Model CHOOSE HELP

MAKE PROGRESS

SUSTAIN & GROW

This year, we changed the way we serve thousands of men, women, and children that are experiencing homelessness and addiction in Metropolitan Atlanta and Northeast Georgia. We are not who we used to be. Four years ago, we began to study the best practices of nonprofit organizations and missions that serve the homeless throughout our nation and discovered the need for an organizational transformation that will in turn help transform the lives of our friends on the streets. With the help of Conner Partners, we were able to develop the organizational focus and structure for achieving a Transformation Model that offers individualized services and life-on-life relationships aiding in full recovery from life-controlling issues. With the Transformation Model, our innovative process focuses on three key areas — “Choose Help,” “Make Progress,” and “Sustain and Grow” — to achieve our goal of Ending Homelessness, One Friend at a Time. Through trusting friendships, we encourage the men and women experiencing homelessness to take that first courageous step to “Choose Help.” We assess the wellbeing of each individual in five key outcome areas (physical, emotional, spiritual, social and vocational) and design an individualized service plan through which clients “Make Progress’ ending their homelessness. We are also expanding our capacity to maintain connections with clients who complete our programs so that they “Sustain and Grow” in their new lives. We are still providing the critical services such as showers, meals, clothing and emergency shelter, but with a focus to provide more individualized services and programs to make lasting change. Atlanta Mission is grateful that you have joined us in this journey this year.

Life-on-Life Relationships “Our front door services allow us to develop trusting life-on-life relationships with our clients…” Love your neighbor as yourself. There is no commandment greater than these.” (Mark 12:31)

…One Friend at a Time “Our clients are our friends.” Greater love has no one than this, that he lay down his life for his friends.” (John 15: 13)

Five Client Outcomes These five client outcomes assist us in measuring the current state of a person’s life and the progress that they make on a daily basis.

HOME

HOPE

FAITH

FRIENDS

CAREER

Satisfies housing, physical wellness, and life skills needs.

Answers the needs of those experiencing mental health issues, in need of healing from trauma, and needing addiction restoration and hope.

Designed to positively affect faith, promote discipleship, and church.

Encourages friend, family, and community relationships, as well as recreation and fun.

Addresses the need for hard skills, soft skills, and skills for employment.

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Women’s and Children’s Services The Atlanta Day Shelter for Women and Children 655 Ethel Street, Atlanta, GA 30318 The Atlanta Day Shelter for Women and Children (ADS) is our “Front Door” for services for women and children. Our first goal is to befriend and build trust with each guest so that they “Choose Help,” taking that first step on the road to recovery. During this relationship-building phase, we identify their unique needs. As trust grows, we conduct a clinical assessment

and create an individualized plan for their recovery. At The Atlanta Day Shelter, we provide services to, on average, 120 women and children per day, offering a clothing closet, laundry facilities, showers, childcare, essential healthcare services and courses that allow the women to prepare for employment and self‑sufficiency.

The Atlanta Day Shelter for Women and Children accomplishments include:

1,923 women and 1,103 children were provided day services last fiscal year (unduplicated numbers).

3,732 meals

My Sister’s House 921 Howell Mill Road, Atlanta, GA 30318 My Sister’s House (MSH) was the nation’s first women’s and children’s shelter. We provide emergency shelter and individualized programs and services to help single women, mothers and children to “Make Progress” in their lives after they have Chosen Help at The Atlanta Day Shelter facility. An atmosphere of love, security, stability, friendship and growth encompasses our clients. Women and mothers with children can heal and overcome domestic abuse,

job loss, lack of education, addictions and other issues leading to homelessness. In addition, because children represent an especially vulnerable population, My Sister’s House offers a fully-equipped and fully-staffed Child Development Center to meet a child’s physical, emotional, spiritual and educational needs. The Center serves infant through high school children with age-appropriate childcare and educational resources.

My Sister’s House accomplishments include:

2,648 women and children were served; clients received 3,826 counseling sessions

79,637 bednights;

263,705 meals

52 decisions for Christ

100 jobs obtained; 88% of participants of the Job Attainment Program at MSH graduated

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Men’s Services The Shepherd’s Inn 165 Ivan Allen Jr. Blvd NW, Atlanta, GA 30313 The Shepherd’s Inn is our largest facility, serving on average 3,000 men annually. We serve healthy meals in clean, comfortable spaces where our staff can engage each person to listen while encouraging them to “Choose Help.” Our Job Attainment Program prepares men for employment

and connects them with opportunities throughout our network. Our New Start Program provides transitional housing or helps them find and transition to permanent housing. The Personal Development Program is a Christ‑centered discipleship program that helps men through recovery.

The Shepherd’s Inn accomplishments include: 3,543 men served

111,578 bednights

301,777 meals

106 decisions for Christ

Fuqua Hall 144 Mills Street, Atlanta, GA 30313 Fuqua Hall provides transitional housing for men who have graduated from programs at The Shepherd’s Inn. These mini-apartments are located on the same campus as The Shepherd’s Inn. Men that

stay in Fuqua are employed or enrolled in educational programs full‑time. Men also have access to counseling, additional vocational training, job resources and spiritual enrichment.

Fuqua Hall accomplishments include: 858 men served

25,949 bednights

101 jobs were acquired

The Potter’s House 655 Potter’s House Road, Jefferson, GA 30549 The Potter’s House provides intensive addiction recovery services in Jefferson, Georgia, with capacity to serve 230 men. The Potter’s House combines Christian discipleship with a 12-step program to

help addicts achieve sobriety. Transitional housing and aftercare programs help our clients successfully return to their families and communities.

The Potter’s House accomplishments include: 1,560 men served

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48,373 bednights

148,485 meals

127 decisions for Christ

What’s New ADS Renovation and Reopening

After we completed our Best Practices Study and services redesign, we implemented our Transformation Model at our women’s day facility, The Atlanta Day Shelter for Women and Children. For approximately eight weeks in the Fall of 2014, we closed the doors to renovate the building and to train employees. We are now serving three times as many women and children as we expected before the reopening.

The success of the day shelter has provided a great opportunity to influence more women, and children to Choose Help. This dramatic outcome requires that we continue to grow, both our program and our financial resources. The success of these efforts also gave us confidence that our Transformation Model would achieve what we had hoped for: homelessness ended for more women and children.

Expansion into Men’s Services

Now that we have completed the first phase of our Transformation Model in Women’s and Children’s Services, we are working now to implement the model in our Men’s Services programs. Our plan is to equip employees to

provide more individualized attention and services, going far beyond providing a meal and safe secure bed. We expect more men will choose help.

Outreach Plans

Next year, we plan to improve our outreach and build relationships and trust with individuals that are chronically homeless. Our outreach program is focused on meeting people where they are. Experienced and street-savvy staff

will team up with volunteers to visit the chronically homeless in order to lead them to “Choose Help.” We have seen success with this model in other cities and have the perfect people to implement this in our community.

Technology Plans

Client Management System: L  ast fiscal year, we embarked on a journey to better track the process of our clients quantitatively and qualitatively. We lacked a system that could track our clients through the new Transformation Model. We are grateful that TechBridge® is currently assisting us to accomplish this goal. Through the TechBridge® Digital Ball®, in the spirit of philanthropy, CIOs from all over Atlanta raised over $60,000 in in-kind donations to

help us become more impactful through technology. We plan to complete the new system by January 2016. Client Support Services: W  e have reorganized as an organization to remove responsibility for client support services, (i.e. food service, housekeeping, transportation and laundry), from our social workers and counselors. These skilled and licensed employees will focus on teaching, organizing and counseling without the distractions of managing facilities. Therefore, we will also continue to improve our maintenance team, upgrade the spaces where clients live and work together, gain efficiencies and generally improve the management of our resources. Partner and Volunteer Management System: We are implementing systems that help manage partners and volunteers who serve with Atlanta Mission. New systems will help us best utilize the time and specific skills of the volunteers, while also improving and growing services to our clients. The volunteer experience will also improve as the communication and workflow processes are automated.

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Partner Highlights Atlanta Mission is grateful to all of our community and ministry partners that serve with us daily. We could not accomplish our goals without our many partners and volunteers who believe in positively impacting the homeless. Atlanta Mission would like to acknowledge

and thank these special partners who consistently serve with us on a weekly basis, providing medical care, offering afterschool tutoring to our children, providing outreach to potential clients, and giving substantial financial resources to our organization annually.

Ministry Partners Buckhead Church (North Point Community Church) provided a large annual gift through it’s BeRich Campaign. They also conduct Bible studies with our clients, lead chapel services, provide numerous in-kind donations and facilitate weekly pick‑ups for our clients for events at the church. Hebron Church hosts bi-annual baptisms for The Potter’s House men, provides support during our Celebrate Recovery events, and provides regular financial support to Atlanta Mission.

small group activities, encourages our clients to “Choose Help,” and supplies adult learning tools. Their financial literacy class, Faith and Finances, has been a tremendous blessing to our clients. Peachtree Road UMC host semi‑annual events for our women to be pampered, served, and loved. Last year, they also hosted a Taste of Summer Auction that raised over $11,000 to provide school uniforms to the children of Atlanta Mission. PRUMC also provides phenomenal ministry volunteers to serve in our small groups and to facilitate classes.

North Avenue Presbyterian Church p  rovides men with access to recreational activities, leads cross-cultural

Community Partners Community Advanced Practice Nurses provides mental health assistance and medical support to clients weekly at The Atlanta Day Shelter. The UGA School of Pharmacy provides individualized support to clients with chronic illness, smoking cessation classes, physical assessments, and donates towards over the counter medication needs for The Potter’s House clients. Lazarus is a strong outreach partner in the city of Atlanta. They refer men experiencing homelessness to

8 / Atlanta Mission

our emergency shelter and recovery programs and partner with medical professionals to host the annual Health Day in our Urban Garden. Finally, they teach résumé building classes to men at The Shepherd’s Inn. The Georgia Law Center provides legal support to Atlanta Mission clients. The Afterschool All-Stars provides afterschool tutoring to our children at the My Sister’s House Child Development Center.

Financial Section Fiscal Year 2015 5.0%

9.0%

7.0%

15.0%

14.0%

22.0%

52.0%

Monetary Contributions Donated Goods and Services Program Income

76.0%

Income Total

Expenses

$15,573,815

$15,648,639

$8,158,792 52.0% $3,367,181 22.0% $727,106 5.0%

Other Income

$1,164,603 7.0%

Thrift Store Sales

$2,156,133 14.0%

Program Services

$11,971,204 76.0%

Fundraising

$2,312,093 15.0%

General and Administrative

$1,365,342 9.0%

Other includes vending receipts, property rental income, and farm revenue.

It is through the sacrificial generosity of our supporters that we can provide services to the homeless in our city. Atlanta Mission receives no public funding.

A certified 501(c)3 organization, Atlanta Mission is 100% privately funded, and is accredited by the Evangelical Council for Financial Accountability and is a member of the Association of Gospel Rescue Missions.

2015 Annual Report / 9

Thank You! Legacy Bequests

Carver David Carley John Ewing M. Caroline Hicks Huntley Family Trust Thomas Longino Juliette Maxwell Estate Kathryn Persons

Individuals Michael and Tramell Alexander John and Kay Alexander Mark Alvarez Jean Anderson James Ayers Todd and Betsey Banister Anna Bastian Needham Bateman T. David Beavin David and Stephanie Boehmig Matthew and Kimberly Broms Charles and Joan Lloyd‑Bruce Steven and Teresa Buckingham James and Shari Campbell Gregory and Mary Jo Carlton Lee and Natalie Cavender Gregory and Cynthia Charleston John Cleveland Chris and Tess Conway Ben and Karen Copeland Marilyn Craigmyle Stephen and Lisbeth Crim Christopher Cumby Taylor Cunningham Jeff Davis Mark and April Demoss Hunter Dixon Roy Dorsey Nickolas and Candi Downey Bruce Elder Mike and Anna Elmers David Elzinga Joe Fowler Jeff and Gregg Foxworthy Stanley Friedman

We are not able to provide hope of transformation to those experiencing homelessness without the generosity of our donors.

Bradford and Natalie Fuson Woodson and Leslie Galloway Joseph and Sarah Gladden Larry and Dee Goar Jeffrey and Ellen Gregor John Griffith John and Susan Hamilton, Jr. Richard and Susan Hammill James Hansberger Price Harding George Harmon Jackie and Twiggy Harris Richard Harris James and Sally Hinkle Frank and Margaret Hofland William and Stephanie Holby John and Laurie Hopkins Ben and Rhonda Houston Diana Hurley Stephen Isaf Glen and Claire Jackson David and Yolanda Johnson Brian Jones Gary and Susan Juno Quincy Kelly Kevin and Donna Kirbow Patrick Laflamme Phillip Lee Jacquelyn Marabotti John and Caren McAleer Michael and Aimee McMillen Daniel McMorrow Kris Mikkelsen Judy and Nelson Mills Virginia Mitchell Lawrence and Darden Mock Toby Morgan Vance and Gail Mullis Lisa Myers Peter Nicolay Harry and Susan Nolan Larry Oates M. Lamar and Jane Oglesby William and Sharon Oglesby John and Nancy Oglesby Stephen and Nancy Olsen Joseph and Mary Owens Karen Page Akash and Katie Patel Martha Pentecost

Ceil Petersson Paul Plsek David and Keri Preter Robert and Jenny Pruitt David and Cecelia Ratcliffe Richard and Mariette Reber Jim and Dina Reese Russell and Sara Richards Jose Robayo Juan Robayo Ramirez Steve and Dianne Robinson James and Luanne Roebuck Harvey and Sharon Rudy Scott and Pat Satterwhite John Scarbrough Charles and Enid Schneider Shobha Sharma Tom Sharp Steven and Nancy Simms Anita Simpson Keith and Debra Sledge Donald and Paula Smith Richard and Beverly Sparkmon Robert Tamarkin James and Jo Anne Taylor Ben Teague Dennis and Cheri Teague Joe and Irene Terrell Will and Traci Thurman John Todd Peter Townes Cranston and Jean Vaughan Margaret Watkins Brad Weston Edward and Vickey Wile Thomas and Elise Wilkes Douglas and Kitty Williams Dom Wyant John Yost William Young, Jr.

Foundations AGL Resources Private Foundation Annie Bennett Glenn Fund Atlanta Braves Foundation Atlanta Foundation Bank of America Foundation BJ’s Charitable Foundation

Blanche Lipscomb Foundation Chambers Medical Foundation Club of Hearts, Inc. Community Foundation for Greater Atlanta Community Health Charities Of The Southeast Connie and Irvin Pund Foundation Connolly Family Foundation Credit Suisse Americas Foundation Equifax Foundation EZ Agape Foundation Fifth Third Bank Foundation Ford Motor Company Fund Frances Wood Wilson Foundation Gay and Erskine Love Foundation, Inc. GE Foundation Georgia Pacific Foundation Georgia Power Foundation, Inc Ida Alice Ryan Charitable Trust Inglis Family Foundation Isaf Family Foundation J. Marshall and Lucile G. Powell Charitable Trust J.B. Fuqua Foundation Jackson EMC Foundation John and Mary Franklin Foundation, Inc. John and Polly Sparks Foundation Kimberly Clark Corporation Kulynych Family Foundation Martha and Wilton Looney Foundation Mary Allen Lindsey Branan Foundation Nationwide Insurance Foundation PCA Foundation, Inc. Piedmont Charitable Foundation Price Gilbert, Jr. Charitable Fund

*W  e are grateful for all donations that we receive to support the individuals that we serve. While we would like to thank all of our donors in our annual report, it is nearly impossible as the list is more than 30,000. The list above includes all donors that have given more than $5,000 annually.

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Ray M. and Mary E. Lee Foundation Smither Family Foundation Teague Family Foundation The Bag Lady Foundation The Bastian Family Private Foundation The Chatlos Foundation The Coca-Cola Foundation The Cousins Foundation The Edward Colston Foundation The Evelyn & Frank Gordy Foundation The Gary W. Rollins Foundation The George M. Brown Trust Fund of Atlanta The Hammill Family Foundation The Howell Fund, Inc. The Imlay Foundation, Inc. The Jim Ellis Foundation, Inc. The Kroger Foundation The Luther and Susie Harrison Foundation, Inc The McWhirter Family Foundation The Samuel Roberts Noble Foundation The Sands Family Charitable Fund The Scott Hudgens Family Foundation, Inc The TJX Foundation, Inc. The UPS Foundation The Wilbur and Hilda Glenn Family Foundation The Wilson Family Foundation Thomas H. Lanier Family Foundation Thomas M. Kirbo and Irene B. Kirbo Charitable Foundation Tolleson Family Foundation United Way Of Metropolitan Atlanta Verizon Wireless Hopeline‑South Waterfall Foundation Inc. Westerstroms Charitable Trust William Josef Foundation

Churches

Board of Directors

Big Canoe Chapel Church of The Apostles North Avenue Presbyterian Church North Georgia Conference of the United Methodist Church North Point Ministries, Inc. (Buckhead Church) Northside United Methodist Church Peachtree Presbyterian Church Peachtree Road United Methodist Church Southeast Christian Church Trinity Presbyterian Church World Outreach Church

Joseph A. Arnold Lori Billingsley Deborah Denechaud Slimp Shan Gastineau Gloria Gilley John Hamilton James E. Hinkle William A. “Bill” Holby Blake Howard Jeremy Jones Coleman Loper Thomas McWhirter Lawrence Mock Mark A. Newton William S. Oglesby Stephen Olsen James H. Reese Russell M. Richards Harvey Rudy Robert Schnatmeier, Jr. Cheri Teague Stewart Teegarden Tom Wilkes

Corporations A & J Manufacturing, LLC Accent Decor, Inc. Amelia Rose Productions Athenahealth Atlanta Fine Homes Sotheby’s International Realty Car Wash Services Of Georgia Chick-Fil-A Delta Air Lines Incorporated Exhibits South Federal Home Loan Bank of Atlanta Fellowship of Christian Athletes Fidelity Bank Georgia’s Own Credit Union Hilton Hotels Kids ‘R’ Kids International, Inc. King and Spalding Law Office of Neil Flit & Associates LLC Law Offices of Gary Martin Hays & Assoc., P.C. Metalworks, LLC PCH Holdings Group, LLC. Rule Joy Trammell + Rubio, LLC Shiver Hamilton, LLC Swifty Car Wash The Northern Trust Company

President’s Council JoAnn Crooms Donna Fields Michael Franklin Jim Goldin Dave Heffner Elaine Helms Hollis Houk Andy Lorenzen John McAleer Terry Moore Harriet C. Moran James Nellis, Jr. Susan Nolan Terri Orr Bill Peterson III David Preter Jerrill Sprinkle R. Doug Wise

Capital Funding Partners Delta Airlines Gay and Erskine Love Family Foundation KaBOOM! Price Gilbert, Jr. Charitable Fund

Scott Hudgens Family Foundation The Connolly Family Foundation The Home Depot Foundation The Luther and Susie Harrison Foundation William Josef Foundation

Event Sponsors Atlanta Fine Homes Sotheby’s International Realty CAS Group/Pipefish.com Credit Suisse Americas Foundation Carter Baldwin Executive Search Federal Home Loan Bank of Atlanta Fidelity Bank Georgia’s Own Credit Union Highgate Partners Law Office of Neil Flit & Associates LLC PCH Holdings Group, LLC Rule Joy Trammell + Rubio, LLC Swifty Car Wash The Coca-Cola Foundation The Northern Trust Company UBS Financial Services

In-kind Individual Donors John Barley Vanessa Bush Makila Calhoun Thomas Dimitroff Kenny Grace Michael Jackson Yonicka James Janae Martin Karen Millen Trey Miller Quincy Wright Anna Wagner

In-kind Corporate Donors Atlanta Food Bank WSB-TV (5K Donation) WTN-Atlanta

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OUR MISSION Transforming, through Christ, the lives of those facing homelessness. For more than 77 years, Atlanta Mission provides emergency shelter, temporary shelter, and recovery programming, job attainment programs, and transitional housing for more than 1,000 men, women, and children daily.

2353 BOLTON ROAD NW, ATLANTA, GA 30318 | 404.367.2244 | ATLANTAM

2353 BOLTON ROAD NW, ATLANTA, GA 30318 | 404.3 2353 BOLTON ROAD NW, ATLANTA, GA 30318 | 404.367.2244 | ATLANTAMISSION.ORG