Job Profile Job Title: Business Analyst Date Completed: 04/06/2014 Job Reference Number: T6STC029 Job Reference Number: Tier 6 Job Band: Band 5 Functional Area: Strategy, Transformation and Commissioning Support Accountable to: Design Team Manager Job Dimensions: Regular contact with internal and external stakeholders at various levels of position. Regular contact and working closely with partner organisations.
The Role: Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK and is undergoing significant transformational change to further enhance customer focus, service and delivery. As part of the Transformation Design Team, you will be working with and across all services to support the development and delivery of organisational and process redesign activity. You will be expected to evaluate processes and working in conjunction with the service, redesign wherever appropriate using recognised best practice tools and techniques. This post offers many challenging opportunities for the role holder to lead on the delivery of
This issue: 01 October 2013
multiple, extensive and highly complex design and analysis work packages where success will be measured through the post holder’s ability to focus on defining and expressing future business processes effectively. Job Purpose Summary: The role of the Business Analyst within the Design Team is to evaluate the current business environment and assess how the most effective, efficient and cost-saving processes can contribute to delivering an improved quality service. Analysts work with stakeholders to build compelling cost/benefit propositions for business cases, and understand the complex, interdependent and wide-ranging business requirements of delivering quality public services.
Key Responsibilities and Accountabilities: Non Line Manager Core Accountabilities •
Understand the needs of your customers and deliver the best possible outcomes through exemplar behaviour in accordance with ECC’s Values and Core Organisational Behaviours
Work flexibly and collaboratively across structural boundaries in support of key outcomes.
Contribute to the development of organisational capability by taking ownership of your own training and development, including identifying and taking part in training activity and responding to feedback on performance
Think creatively and constructively challenging those around you (including those more senior) to ensure continuous improvement and commercial astuteness, and inspire the same in colleagues
Take responsibility for identifying and actioning areas of risk including Health and Safety and Business Continuity
Work as part of project or process teams as required under the new operating model, ensuring excellent cross functional output
Role Specific Accountabilities •
Analyse business issues using appropriate methodologies and techniques, getting to the root cause and defining appropriate solutions
Support a climate of continuous improvement by identifying workflow process obstacles and suggesting improvements
Facilitate and run workshops from initial problem statements, requirements & data gathering through to implementation planning
Apply creativity and imagination when exploring options to select the most effective solution
Undertake the scoping of process improvement projects and ensure the successful end-to-end delivery of these
Establish and maintain first class customer-centric relationships with service stakeholders including Transformation Support Unit, internal customers, external partners and corporate groups
Knowledge, Skills and Experience: •
Use appropriate facilitation and investigation techniques to elicit information when gathering requirements.
Accurately assess and effectively communicate the potential impact of business, operational and technical changes as a result of proposed solutions.
Introduce, implement and embed process improvement techniques and behaviours across the organisation, resulting in the creation of 'value stream maps' of current state processes, working to reduce or eliminate non-value adding work.
Experience of managing own business analysis projects to time and required standards
Able to operate effectively in an ambiguous environment
Successfully engage in multiple initiatives simultaneously
Strong communication and interpersonal skills and ability to quickly establish effective working relationships
Demonstrable commitment to team work to create value not only for self but for others
Competencies and Behaviours: Clear • By being clear about my role and the service that I provide, I help ECC deliver successful outcomes for the Essex community Accountable • By taking personal responsibility for my actions and the achievement of my objectives, I understand how I contribute to improving ECC’s performance Innovate • By being open to change and putting forward my ideas to adapt and improve services, I play a role in improving ECC’s performance Trust • By building trusting relationships with my team and ECC’s customers I contribute to the success of my team and of ECC Customer-centric • By understanding and delivering against the needs of my customers, I help to deliver the best possible outcomes for the wider Essex community Deliver • By consistently meeting or exceeding quality standards, deadlines and achieving my
personal goals, I help my team to deliver effective services to the wider Essex community Drive • By taking the initiative to get my job done I contribute to the success of my team and ultimately improve outcomes for the Essex community Self-awareness • By understanding my own personal style and how this affects how I behave, I find the best way to work with my colleagues and customers.
Work Style: Flexible office based. A flexible office based employee will have a main base but will either attend regular meetings, and/or work flexibly on a more frequent basis.
Safeguarding: Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. Role Requirement: This role does not require a DBS (CRB) check.
Pre-employment Checks: Role Requirement: Not working with children or vulnerable adults, in a specified place or in a specified post. Pre-Employment Check
Self Declaration (Unspent convictions only)
A declaration of unspent convictions must be completed by all employees who do not work directly with vulnerable adults or children.
A minimum of two employer references will be required one of which must be the last employer. Any gaps of 4 weeks or more will be explored by the manager at interview stage. Where requested by the manager additional character references will be taken up.
All new recruits are required to complete a medical health declaration.
ID / Eligibility to work in the UK
Proof is required in line with UK Visa and Immigration requirements and original documentation will be sought i.e. passport or full birth certificate.
Regulatory qualifications and professional registration (subject to role)
Original qualification certificates and proof of registration with a professional body is required (if applicable).
Protocol Check (SCF - Children’s Social Care Team only, now known as Family Operations)
Safer Recruitment Consultant
A check against the individuals name on the Social Care electronic database will be administered.