2008 World Sales Manual
ACCESRAIL NOW E-TICKETABLE Last updated on: May 6, 2008
DETAILS P.69
TABLE OF CONTENTS
Important Travel Agent Information Electronic Ticketing
3 69
BritRail BritRail Point-to-Points Airport Links BritRail Station Codes BritRail Passes & How to book (Outside Australia, Canada and Europe)
8 8 8 9
BritRail BritRail BritRail BritRail BritRail BritRail London BritRail
13 15 18 22 23 26 27 28
Passes & How to book (Canada) Passes & How to book (Europe) Passes & How to book (Australia) Children Discounts Exchange Points Map Underground Map Passes Map
11
Eurail and Norway in a Nutshell Eurail Products How to book Eurail Products (US & Canada) List of Connecting countries Children Discounts Booking Classes / Validities Norway in a Nutshell
26 27 28 29 30 31 32
Japan Rail East Pass
32
German Rail German Rail Ticket Rail & Fly Booking Classes Discounts German Station Codes German Rail Map
39 39 40 42 42 42 43
Swedish Rail Swedish Rail Products Booking Classes Children Discounts Oresund Pass Swedish Station Codes Swedish Rail Map
44 44 44 45 45 46 46
Dutch/Belgian Rail Dutch/Belgian Rail Products Dutch/Belgian Station Codes
48 48 48
Flam Railway
49
How to Book Point-to-Points
50
How to Book Point-to-Points GDS Specific /Quick Reference/
51
9B Sales Manual 2008
2
IMPORTANT INFORMATION AccesRail is an IATA member formed by a group of partner and participating railways. In joining forces, the goal of this coalition is to offer a greater distribution of their rail products to travel agents in their familiar environment, the GDS. Selling a train pass or point-to-point ticket for any of our partner and participating railways is as easy as creating an airline ticket. Simply issue your tickets directly on IATA/BSP/ARC ticket stocks and your customer is ready for travel. No special equipment, booking screens, or training is required. Now booking train tickets are a snap with AccesRail 9B. Don't forget, with each transaction comes a very competitive commission level. Information pages Amadeus AIS : GGRAI9B Abacus : Y/RAL/UAR Sabre DRS: Y/RAL/UAR Worldspan GRS: GWTSACCESRAIL Galileo GIS: GC*9B Apollo GIS : S*AIR/9B
Contact Information AccesRail Help Desk Tel: 514 733-4962 ext.1 Fax: 514 733-5541 Email:
[email protected] Website: www.accesrail.com
Codes IATA carrier code: 9B Accounting code: 450 COMMISSION OFFERED WHEN ISSUING ON 9B: 8% : • • • • •
BritRail Passes East Japan Rail Passes Eurail Passes Norway in a Nutshell Pass Oresund Pass
0%: • • • • • • • •
Airport Express Trains BritRail Point-to-Points German Rail PTPs Dutch-Belgian Rail products (NS) – domestic & international sales Flam Railway products Skanetrafiken Rail products Swedish Rail (SJ) Rail & Fly
Most agents, outside Europe have to deduct the commission manually. Please check with your GDS/CRS local office. No commission is offered when using Hahn Air as a ticketing carrier for AccesRail products. When using one of our interline partners as a ticketing carrier, please apply the commission level of the respective carrier.
9B Sales Manual 2008
3
9B BSP MARKETS AccesRail currently offers its rail products in the following markets: ARC USA BSP Austria BSP Australia BSP Belgium/Netherlands/Luxembourg BSP Canada BSP Germany BSP Hong Kong BSP Japan BSP Malaysia BSP Scandinavia - Open in Norway, Sweden, Denmark, Estonia, Latvia and Lithuania. BSP Singapore BSP South Korea BSP Switzerland/Liechtenstein BSP Taiwan BSP Thailand BSP UK If you are based outside the countries listed above, you can use Hahn Air HR as a ticketing carrier for AccesRail Products in the following markets:
Argentina Aruba Bahamas Bahrain Bosnia Herzegovina Botswana Brazil Bulgaria Cambodia Chile Costa Rica Croatia Cyprus Czech Republic Ethiopia Finland France Greece Grenada Hungary Iceland India Indonesia Ireland Israel Italy Jordan Kenya Lebanon Macao, China Malta Mexico Moldova Montenegro Namibia 9B Sales Manual 2008
4
New Zealand NL Antilles Oman Philippines Poland Portugal Qatar Reunion Romania Russia Saudi Arabia Serbia Slovakia Slovenia South Africa Spain Tanzania Turkey Uganda Ukraine United Arab Emirates
It is simple, just ticket AccesRail segments on Hahn Air's Plate: HR, Ticketing Code: 169. Please note you do not need to have a Hahn Air segment in the PNR to plate AccesRail products on Hahn Air. INTERLINE AGREEMENTS AccesRail has interline agreements with the following airlines: Air India:
Rail & Fly
Iberia: Icelandair:
Copenhagen to Malmo Copenhagen to Malmo
Emirates:
Rail & Fly
Etihad: Finnair:
Heathrow Express Copenhagen to Malmo
Malaysia Airlines: Royal Jordan:
Rail & Fly Rail & Fly SAS: Rail & Fly SATA International: Rail & Fly Air Transat: Rail & Fly
Heathrow Express: can be issued on Ethiad only. Gatwick and Stanstead Express: no interline agreements BR Point-to-Points do not have any interline agreements. SJ Point-to-Points can be sold with SAS and Finnair Skanetrafiken - SAS NS - no interline agreements DB Point-to-Points - no interline agreements DB German Rail Pass (QYG): Air India, Emirates, Malaysia Airlines, Royal Jordan, SATA International, Air Transat BR and Eurail Passes - no interline agreements E-ticketing interline partners are: QR and EY In PNRs where AccesRail & one of its Interline partners are booked, the ticket must be plated on the airline’s plate.
9B Sales Manual 2008
5
CREDIT CARD ACCEPTANCE AccesRail accepts the following credit cards in the markets listed below: American Express: Canada, Norway, Sweden and USA Diners Club: Denmark and Norway Eurocard: Belgium, Luxembourg, Netherlands, Norway, Sweden JCB: Belgium, Luxembourg, Netherlands, Norway, Sweden Master Card: Belgium, Canada, Luxembourg, Netherlands, Norway, Sweden and USA VISA: Canada, Norway, Sweden and USA UATP card: All markets When using Hahn Air HR as the ticketing carrier for AccesRail Products, the following credit cards are accepted in the markets below: American Express: Finland, France, Ireland, Italy, Mexico, Portugal, South Africa, Spain Diners Club: France, Italy, South Africa, Spain Master Card: Croatia, Finland, France, Greece, Iceland, Italy, Mexico, Portugal, South Africa, Spain VISA: Australia, Bolivia, Chile, Croatia, Finland, France, Greece, Mexico, Iceland, India, Ireland, Italy, Malaysia, New Zealand, Portugal, Singapore, South Africa, Spain, Taiwan, Thailand
SAMPLE OF PRINTED TICKET
REFUND POLICY Penalty Information Agents are advised to read the Fare Rules before applying any fare published in GDS. Fare Rules provide information regarding penalties and refunds, specific to each product. When tickets are refunded, agents should follow BSP/ARC rules for refunding tickets. No tickets need to be sent to AccesRail. Only unused tickets can be refunded. General Information by Railway 9B Sales Manual 2008
6
DB –German Rail EUR 15 penalty fee is applicable for cancellation and refund after ticketing. permitted.
Changes are not
East Japan Rail Pass Refundable in GDS 12 months from the issue date, only when voucher has not been exchanged. All classes: 10 % penalty fee. SJ – Swedish Rail No penalties Skanetrafiken No penalties BritRail All Classes: 15% ticket refund penalty, 15% exchange penalty. Note: BritRail point-to-point tickets are valid for travel within 6 months from date of the segment. *BritRail Passes are refundable only when voucher has not been exchanged NS – Dutch/Belgian Rail All Classes: No penalties Oresund Pass All classes: 15 % penalty fee Flam Railway All classes: 15 % penalty fee. Refund can be applied up to 6 months from the date on the ticket. Eurail Pass All classes: 15 % cancellation fee is applicable. For Eurail, refunds cannot be processed through ARC/BSP. Please contact AccesRail directly to process the refund. Original unused GDS ticket and ticket sent by AccesRail have to be provided. Only completely unused tickets can be refunded.
Norway in a Nutshell 15 % cancellation fee is applicable.
For Norway in a Nutshell tours, refunds cannot be processed through ARC/BSP. Please contact AccesRail directly to process the refund. Original unused GDS tickets and tickets sent by AccesRail have to be provided. Only completely unused tickets can be refunded.
9B Sales Manual 2008
7
BRITRAIL BritRail Point-to-Points Travel from city center to city center with a BritRail point to point ticket. When using London as a hub city, all railway lines originate in one of seven London rail stations and proceed on to selected points. BritRail tickets are valid on any train between the origin and the destination indicated on the ticket. Travel must be completed within 2 months once the journey begins. Overall validity of the ticket is 6 months from the date on the ticket.
BR PTPs can be sold worldwide, except for UK. From London Euston Station (QQU) to: Birmingham, Carlisle, Chester, Coventry, Crewe, Glasgow, Holyhead, Inverness, Lancaster, Liverpool, Manchester, Milton Keynes, Northampton, Nuneaton, Penrith, Preston, Rugby, Runcorn, Stafford, Stockport, Stoke on Trent, Wolverhampton From London Kings Cross Station (QQK) to: Aberdeen, Berwick, Bradford, Brighton, Cambridge, Darlington, Doncaster, Dundee, Durham, Edinburgh, Glasgow, Grantham, Newark, Northallerton, Inverness, Leeds, London Luton Airport, Newcastle, Peterborough, Stevenage, Wakefield, Westgate, York From London Liverpool Street Station (ZLS) to: Cambridge, Ipswich, Norwich, King’s Lynn, Stansted Airport From London Paddington Station (QQP) to: Bath, Bristol, Cardiff, London Heathrow Airport, Newport, Oxford, Penzance, Plymouth, Reading, Swansea, Swindon From London St Pancras Station (QQS) to: Chesterfield, Doncaster, Leeds, London Luton Airport, Manchester, Nottingham, Sheffield, Stockport, Wakefield, York From London Victoria Station (ZEP) to: Dover, Gatwick Airport, Ramsgate From London Waterloo Station (QQW) to: Bath, Bournemouth, Bristol, Crewe, Farnborough, Exeter, Farnborough, Newport, Penzance, Plymouth, Portsmouth, Salisbury, Southampton, Stoke on Trent
Airport Links can be sold worldwide, including UK
• • •
Heathrow Express offers service between London Paddington QQP and London Heathrow LHR. Gatwick Express offers service between London Victoria ZEP and Gatwick Airport LGW. Stansted Express offers service between London Liverpool Street ZLS and Stansted Airport STN.
9B Sales Manual 2008
8
When using Birmingham, Manchester, Edinburgh and Glasgow as hub cities: From Birmingham-New Street (QQN) to: Aberdeen, Berwick on Tweed, Birmingham Int, Bournemouth, Bristol, Brighton, Cardiff, Carlisle, Chester, Chesterfield, Coventry, Crewe, Darlington, Doncaster, Dundee, Durham, Edinburgh, Glasgow, Grantham, Grimsby, Holyhead, Lancaster, Leeds, Liverpool, London Euston, London Gatwick Airport, London Stansted Airport, Manchester, Milton Keynes, Newcastle, Newport, Northampton, Nottingham, Norwich, Nuneaton, Oxford, Penrith, Penzance, Peterborough, Plymouth, Preston, Reading, Rugby, Runcorn, Sheffield, Southampton, St.Andrews, Stafford, Stockport, Stoke on Trent, Swansea, Wakefield, Wolverhampton, York From Birmingham International (BHX) to: Aberdeen, Birmingham NS, Bournemouth, Cardiff, Carlisle, Chester, Chesterfield, Coventry, Crewe, Darlington, Doncaster, Dundee, Durham, Edinburgh, Glasgow, Holyhead, Lancaster, Leeds, Liverpool, London Euston, Manchester, Milton Keynes, Newcastle, Northampton, Nottingham, Nuneaton, Oxford, Penrith, Preston, Reading, Rugby, Runcorn, Sheffield, Stafford, Southampton, St.Andrews, Stockport, Stoke on Trent, Wakefield, Wolverhampton, York From Manchester-Piccadilly (QQM) to: Aberdeen, Barrow-in-Furness, Birmingham, Blackpool, Bournemouth, Brighton, Bristol, Carlisle, Cardiff, Coventry, Crewe, Darlington, Doncaster, Dundee, Glasgow, Grantham, Grimsby, Holyhead, Lancaster, Leeds, Liverpool, London Euston, London Manchester Airport, London st. Pancras, Milton Keynes, Newcastle, Newport, Northallerton, Northampton, Norwich, Nottingham, Oxford, Penzance, Penrith, Peterborough, Plymouth, Preston, Reading, Rugby, Sheffield, Southampton, St.Andrews, Stafford, Stockport, Stoke On Trent, Swansea, Thirsk, York From Manchester Airport (MAN) to: Blackpool, Barrow-in-Furness, Crewe, Darlington, Doncaster, Durham, Grimsby, Lancaster, Leeds, Liverpool, Manchester Piccadilly, Newcastle, Plymouth, Preston, Sheffield, Stockport, Thirsk, Wakefield Westgate, Warrington, York From Edinburgh (ZXE) to: Aberdeen, Birmingham, Berwick-on-Tweed, Bournemouth, Bristol, Carlisle, Cardiff, Chesterfield, Coventry, Crewe, Darlington, Doncaster, Dundee, Durham, Grantham, Glasgow, Inverness, Lancaster, Leeds, London Kings X, Manchester, Newcastle, Newport, Northallerton, Nottingham, Oxford, Penrith, Penzance, Peterborough, Preston, Reading, Sheffield, Southampton, Stafford, St. Andrews, Stevenage, Stockport, Stoke On Trent, Wick, Wakefield, Wolverhampton, York From Glasgow (ZGG) to: Berwick-on-Tweed, Birmingham, Bristol, Bournemouth, Carlisle, Coventry, Crewe, Darlington, Doncaster, Durham, Edinburgh, Grantham, Lancaster, Leeds, London Euston & Kings X, Manchester, Milton Keynes, Newark Northgate, Newcastle, Northallerton, Northampton, Nuneaton, Oxford, Penrith, Penzance, Peterborough, Plymouth, Preston, Reading, Rugby, Southampton, Stafford, Stevenage, Stockport, Stoke On Trent, Wakefield, Wolverhampton, York
Available Booking Classes: Y – Standard Class; F – First Class Advance seat reservations are not available through AccesRail. All Point-to-Point tickets are Open tickets, and passengers are free to use them one any train operating between the cities indicated on the ticket.
9B Sales Manual 2008
9
Britrail Station Codes Aberdeen
ZXA
Harrogate (Linton on Ouse)
HRT
Nuneaton
XNV
Barrow-in-Furness
BWF
Harwich
QQH
Oxford (Kidlington)
OXF
Bath
QQX
Heathrow Airport
LHR
Penrith
XPF
Berwick on Tweed
XQG
Holyhead (Valley Airport)
HLY
Penzance
PZE
Birmingham (International)
BHX
Inverness
ZIV
Peterborough
XVH
Birmingham-New Street
QQN
Ipswich
IPW
Plymouth – City Stn
PLH*
Bournemouth City Rail Station
BOH*
King's Lynn (Marham RAF Station)
KNF
Preston
XPT
Bradford
BRF
Lancaster
XQL
Prestwick Airport
PIK
Brighton
BSH
Leeds - City Rail Station
LBA*
Ramsgate
QQR
Bristol – City Station
BRS*
Leicester
QEW
Reading
XRE
Cambridge
CBG
Leuchars
ADX
Rugby
XRU
Cardiff- City Rail Station
CWL* Liverpool -City Rail Station
LPL*
Runcorn
XRC
Carlisle
CAX
London-Euston
QQU
Salisbury
XSR
Chester
CEG
London-Kings Cross
QQK
Sheffield
SZD
Chesterfield
ZFI
London-Liverpool Street Stn
ZLS
Southampton - City
SOU*
Coventry
CVT
London-Paddington
QQP
St.Andrews (Leuchars)
ADX
Crewe
XVC
London-St Pancras
QQS
Stafford
XVB
Darlington
XVG
London-Victoria
ZEP
Stansted Airport
STN
Derby
XQH
London-Waterloo
QQW
Stevenage
XVJ
Doncaster
DSA
Luton Airport
LTN
Stockport
XVA
Dover
QQD
Manchester (International)
MAN
Stoke On Trent
XWH
Dundee
ZDU
Manchester-Piccadilly
QQM
Swansea
SWS
Durham
XVU
Milton Keynes
KYN
Swindon
XWS
Edinburgh
ZXE
Newark Northgate
XNK
Thirsk
XTK
Exeter -City Rail Station
EXT*
Newcastle - City Rail Station
NCL* Wakefield Westgate
XWD
Farnborough
FAB
Newport (Gwent)
XNE
Warrington B.Q.
XWN
Fort William
FWM
Newquay (St. Mawgan Airport)
NQY
Wick
WIC
Gatwick Airport
LGW
Northallerton
XNO
Wolverhampton
XVW
Glasgow
ZGG
Northampton
ORM
York
QQY
Grantham
XGM
Norwich - City Rail Station
NWI*
Grimsby (Binbrook)
GSY
Nottingham
XNM
Note: 9B operates from City Rail Station (not Airport) for cities marked with “*” 9B Sales Manual 2008
10
BritRail Passes for Agents worldwide, except : Australia, Canada and Europe: Britrail passes allow unlimited travel in England, Scotland and Wales on any scheduled train over the whole of the rail network during the validity of the pass, without restrictions. BritRail England passes allow unlimited rail travel in England. Britrail Passes are distributed by AccesRail under its carrier code 9B. BritRail Consecutive Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail Consecutive Pass
4 days
6004
XZU
XZP
FY
F / Y4AU *
BritRail Consecutive Pass
8 days
6008
XZU
XZP
FY
F / Y8AU
BritRail Consecutive Pass
15 days
6015
XZU
XZP
FY
F / Y15AU
BritRail Consecutive Pass
22 days
6022
XZU
XZP
FY
F / Y22AU
BritRail Consecutive Pass
1 month
6030
XZU
XZP
FY
F / YM1AU
BritRail FlexiPasses Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail Flexi Pass
4 days in 2 months
6104
XZU
XZP
FY
F / Y4BU*
BritRail Flexi Pass
8 days in 2 months
6108
XZU
XZP
FY
F / Y8BU
BritRail Flexi Pass
15 days in 2 months
6115
XZU
XZP
FY
F / Y15BU
BritRail London Plus Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail London Plus Pass
2 days in 8
6153
XZU
XZP
FY
F/Y2DU*
BritRail London Plus Pass
4 days in 8
6154
XZU
XZP
FY
F/Y4DU
BritRail London Plus Pass
7 days in 15
6157
XZU
XZP
FY
F/Y7DU
Scottish Freedom Pass Pass
Type
Train
Dep.
Arr.
Class
FBC
Scottish Freedom Pass
4 days in 8
6164
XZU
XZP
Y
Y4CU
Scottish Freedom Pass
8 days in 15
6168
XZU
XZP
Y
Y8CU
BritRail England Consecutive Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail England Consecutive Pass
4 days
6124
XZU
XZP
FY
F/Y4GAU*
BritRail England Consecutive Pass
8 days
6128
XZU
XZP
FY
F/Y8GAU
BritRail England Consecutive Pass
15 days
6125
XZU
XZP
FY
F/Y15GAU
BritRail England Consecutive Pass
22 days
6126
XZU
XZP
FY
F/Y22GAU
BritRail England Consecutive Pass
1 month
6130
XZU
XZP
FY
F/YM1GAU
9B Sales Manual 2008
11
BritRail England Flexi Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail England Flexi Pass
4 days in 2 mths
6114
XZU
XZP
FY
F/Y4GBU
BritRail England Flexi Pass
8 days in 2 mths
6118
XZU
XZP
FY
F/Y8GBU
BritRail England Flexi Pass
15 days in 2 mths
6116
XZU
XZP
FY
F/Y15GBU
* F – First Class; Y – Standard Class. The ticket issued must be exchanged for a BritRail Pass at a BritRail exchange point- see below How to Book BritRail Passes (Agents outside Australia, Canada and Europe) AccesRail introduces one fast and simple way to sell rail passes in many different countries; all found under one carrier code 9B. Rail passes are sold in the same way as any normal destinations - availability display, booking, attaching the fare record and finally ticketing everything is based on the regular PNR. The rail passes are filed as pseudo trains/flights between XZU and XZP. When the availability request is issued for travel between these two points at any chosen date, the display will show the number of available "rail pass trains". Each train represents a rail pass type or part of a rail pass type as per the specific chart for BritRail. The date of travel indicates the date when the pass validity starts. The booking class F represents first class pass while the booking class Y represents the standard (coach) class. From the availability display the pass can be booked and put into a PNR. Once in the PNR the Pass can be auto priced as any other train or flight. Each rail pass train has a corresponding fare basis code and a fare (rail pass price) associated with it. Each rail pass requires only 1 booking. A Rail Pass segment cannot be ticketed with any other segment. The ticket issued must be exchanged for a BritRail Pass at a BritRail exchange point (see page 23). 6 Easy Steps to Sell
Steps 1Availability 2- Sell 3- Price 4- PNR Name Phone Ticketing Received from Payment 5- Store Fare
Amadeus
Sabre
Worldspan
Apollo
Abacus
AN10JUNXZUXZP
110JUNXZUXZP‡9B
A10JUNXZUXZP
A10JUNXZUXZP‡9B
110JUNXZUXZP‡9B
SS1F1 FXX
01F1 WP
01F1 4P
01F1 $BS1
01Y1 WP
NM1 Jones/Tom AP 201-7984553 TK OK RF travel agent FP check
-Jones/Tom 9201-798-4553 7TAW/ 6travel agent 5CK
-Jones/Tom 9*201-798-553 7TAW/03/10MAY 6travel agent 5$ck
N:Jones/Tom P:NYCB/*2017984553 T:T/ R:Travel agent F-CK
-Jones/Tom Mr 9SIN*8888888 7TAW/6travel agent 5-ck
FXP
PQ
4PQ
WTFR
6- Ticket
TTP
W‡KP8
EZ
T:$BZ10/C9B Commission is stored manually – verify applicable levels. HB:
W‡T
W‡KP(commission 9B Sales Manual 2008
12
percentage)
BritRail Passes for Canadian Agents Only: BritRail passes allow unlimited travel in England, Scotland and Wales on any scheduled train over the whole of the rail network during the validity of the pass, without restrictions. BritRail England passes allow unlimited rail travel in England. BritRail Passes are distributed by AccesRail under its carrier code 9B. BritRail Consecutive Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail Consecutive Pass
4 days
6004
XZR
XZP
FY
F / Y4AC*
BritRail Consecutive Pass
8 days
6008
XZR
XZP
FY
F / Y8AC
BritRail Consecutive Pass
15 days
6015
XZR
XZP
FY
F / Y15AC
BritRail Consecutive Pass
22 days
6022
XZR
XZP
FY
F / Y22AC
BritRail Consecutive Pass
1 month
6030
XZR
XZP
FY
F / YM1AC
BritRail FlexiPasses Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail FlexiPass
4 days in 2 months
6104
XZR
XZP
FY
F / Y4BC*
BritRail FlexiPass
8 days in 2 months
6108
XZR
XZP
FY
F/ Y8BC
BritRail FlexiPass
15 days in 2 months
6115
XZR
XZP
FY
F / Y15BC
BritRail London Plus Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail London Plus Pass
2 days in 8
6153
XZR
XZP
FY
F/Y2DC*
BritRail London Plus Pass
4 days in 8
6154
XZR
XZP
FY
F/Y4DC
BritRail London Plus Pass
7 days in 15
6157
XZR
XZP
FY
F/Y7DC
Scottish Freedom Pass Pass
Type
Train
Dep.
Arr.
Class
FBC
Scottish Freedom pass
4 days in 8
6164
XZR
XZP
Y
Y4CC
Scottish Freedom pass
8 days in 15
6168
XZR
XZP
Y
Y8CC
BritRail England Consecutive Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail England Consecutive Pass
4 days
6124
XZR
XZP
FY
F/Y4GAC*
BritRail England Consecutive Pass
8 days
6128
XZR
XZP
FY
F/Y8GAC
BritRail England Consecutive Pass
15 days
6125
XZR
XZP
FY
F/Y15GAC
BritRail England Consecutive Pass
22 days
6126
XZR
XZP
FY
F/Y22GAC
BritRail England Consecutive Pass
1 month
6130
XZR
XZP
FY
F/YM1GAC
9B Sales Manual 2008
13
BritRail England Flexi Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail England Flexi Pass
4 days in 2 mths
6114
XZR
XZP
FY
F/Y4GBC*
BritRail England Flexi Pass
8 days in 2 mths
6118
XZR
XZP
FY
F/Y8GBC
BritRail England Flexi Pass
15 days in 2 mths
6116
XZR
XZP
FY
F/Y15GBC
* F – First Class; Y – Standard Class. The ticket issued must be exchanged for a BritRail Pass at a BritRail exchange point- see below
How to Book BritRail Passes (Canadian agents only) AccesRail introduces one fast and simple way to sell rail passes in many different countries; all found under one carrier code 9B. Rail passes are sold in the same way as any normal destinations - availability display, booking, attaching the fare record and finally ticketing - everything is based on the regular PNR. The rail passes are filed as pseudo trains/flights between XZR and XZP. When the availability request is issued for travel between these two points at any chosen date, the display will show the number of available "rail pass trains". Each train represents a rail pass type or part of a rail pass type as per the specific chart for BritRail. The date of travel indicates the date when the pass validity starts. The booking class F represents first class pass while the booking class Y represents the standard (coach) class. From the availability display the pass can be booked and put into a PNR. Once in the PNR the pass can be auto priced as any other train or flight. Each rail pass train has a corresponding fare basis code and a fare (rail pass price) associated with it. Each rail pass requires only 1 booking. A Rail Pass segment cannot be ticketed with any other segment. The ticket issued must be exchanged for a BritRail Pass at a BritRail exchange point (see page 23).
Steps
Amadeus
Sabre
Worldspan
Apollo
Gallileo
Abacus
1- Availability
AN10JUNXZRXZP
110JUNXZRXZP‡9B
A10JUNXZRXZP
A10JUNXZRXZP‡9B
A10JUNXZRXZP‡9B
110JUNXZRXZP‡9B
2- Sell
SS1F1
01F1
01F1
01F1
N1F1
01Y1
3- Price
FXX
WP
4P
$BS1
$BS1
WP
Name
NM1 Jones/Tom
-Jones/Tom
-Jones/Tom
N:Jones/Tom
N.Jones/Tom
-Jones/Tom Mr
Phone
AP 201-798-4553
9201-798-4553
9*201-798-553
P:NYCB/*201798-
P.NYCB/*201798-
9SIN*8888888
Ticketing
TK OK
7TAW/
7TAW/03/10MAY
4553
4553
7TAW/-
Received from
RF travel agent
6travel agent
6travel agent
T:T/
T.T*
6travel agent
Payment
FP check
5CK
5$ck
R:Travel agent
R.Travel agent
5-ck
F-CK
F.CK
4- PNR
5- Store Fare
FXP
PQ
4PQ
T:$BZ10/C9B
FQC9B
Commission is stored
Commission is
manually – verify
stored manually –
applicable levels.
verify applicable
WTFR
levels. 6- Ticket
TTP
9B Sales Manual 2008
W‡KP8
EZ
HB:
HB:
W‡T
14
BritRail Passes for European Agents Only: BritRail passes allow unlimited travel in England, Scotland and Wales on any scheduled train over the whole of the rail network during the validity of the pass, without restrictions. BritRail England passes allow unlimited rail travel in England. BritRail Passes are distributed by AccesRail under its carrier code 9B. BritRail Euro Consecutive Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail Euro Consecutive Pass
2 days
6002
XZE
XZP
FY
F / Y2AE*
BritRail Euro Consecutive Pass
4 days
6004
XZE
XZP
FY
F / Y4AE
BritRail Euro Consecutive Pass
8 days
6008
XZE
XZP
FY
F / Y8AE
BritRail Euro Consecutive Pass
15 days
6015
XZE
XZP
FY
F / Y15AE
BritRail Euro Consecutive Pass
22 days
6022
XZE
XZP
FY
F / Y22AE
BritRail Euro Consecutive Pass
1 month
6030
XZE
XZP
FY
F / YM1AE
BritRail Euro FlexiPasses Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail Euro FlexiPass
2 days in 1 month
6102
XZE
XZP
FY
F / Y2BE*
BritRail Euro FlexiPass
3 days in 1 month
6103
XZE
XZP
FY
F / Y3BE
BritRail Euro FlexiPass
4 days in 1 month
6104
XZE
XZP
FY
F / Y4BE
BritRail Euro FlexiPass
8 days in 1 month
6108
XZE
XZP
FY
F / Y8BE
BritRail Euro FlexiPass
15 days in 1 month
6115
XZE
XZP
FY
F / Y15BE
BritRail London Plus Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail London Plus Pass
2 days in 8
6153
XZE
XZP
FY
F / Y2DE*
BritRail London Plus Pass
4 days in 8
6154
XZE
XZP
FY
F / Y4DE
BritRail London Plus Pass
7 days in 15
6157
XZE
XZP
FY
F / Y7DE
Scottish Freedom Pass Pass
Type
Train
Dep.
Arr.
Class
FBC
Scottish Freedom pass
4 days in 8
6164
XZE
XZP
Y
Y4CE
Scottish Freedom pass
8 days in 15
6168
XZE
XZP
Y
Y8CE
BritRail Euro England Consecutive Pass
XZE
XZP
FY
F/Y15GAE
BritRail Euro England Consecutive 22 days 6126 XZE BritRailPass Euro England Consecutive Passes
XZP
FY
F/Y22GAE
BritRail Euro England PassConsecutive Pass
15 days
1 month Type
6125
6130 Dep. XZE Arr. XZP Class FY F/YM1GAE Train FBC
BritRail BritRail Euro England Consecutive Pass Euro England 2 days FlexiPasses 6122 XZE PassConsecutive Pass BritRail Euro England
4Type days
BritRail England FlexiPassPass BritRail EuroEuro England Consecutive
2 days8 in 1 month days
9B Sales Manual 2008
XZP
FY
F/Y2GAE*
Train 6124 Dep. XZE Arr. XZP Class FY 6112 6128
XZE XZE
XZP XZP
F FY Y
FBC F/Y4GAE F/Y2GBE* F/Y8GAE 15
BritRail Euro England FlexiPass
4 days in 1 month
6114
XZE
XZP
FY
F/Y4GBE
BritRail Euro England FlexiPass
8 days in 1 month
6118
XZE
XZP
FY
F/Y8GBE
BritRail Euro England FlexiPass
15 days in 1 month
6116
XZE
XZP
FY
F/Y15GBE
* F – First Class; Y – Standard Class. The ticket issued must be exchanged for a BritRail Pass at a BritRail exchange point- see below
How to Book BritRail Passes (European agents only) AccesRail introduces one fast and simple way to sell rail passes in many different countries; all found under one carrier code 9B. Rail passes are sold in the same way as any normal destinations - availability display, booking, attaching the fare record and finally ticketing - everything is based on the regular PNR. The rail passes are filed as pseudo trains/flights between XZE and XZP. When the availability request is issued for travel between these two points at any chosen date, the display will show the number of available "rail pass trains". Each train represents a rail pass type or part of a rail pass type as per the specific chart for BritRail. The date of travel indicates the date when the pass validity starts. The booking class F represents first class pass while the booking class Y represents the standard (coach) class. From the availability display the pass can be booked and put into a PNR. Once in the PNR the Pass can be auto priced as any other train or flight. Each rail pass train has a corresponding fare basis code and a fare (rail pass price) associated with it. Each rail pass requires only 1 booking. A Rail Pass segment cannot be ticketed with any other segment. The ticket issued must be exchanged for a BritRail Pass at a BritRail exchange point (see page 23).
6 Easy Steps to Sell
* Please note that the following are examples. Steps
Amadeus
Sabre
Worldspan
Apollo
Gallileo
Abacus
1- Availability
AN10JUNXEJXZP
110JUNXZEXZP‡9
A10JUNXZEXZ
A10JUNXZEXZP‡9
A10JUNXZEXZP‡9
110JUNXZEXZP‡9
B
P
B
B
B
2- Sell
SS1F1
01F1
01F1
01F1
N1F1
01Y1
3- Price
FXX
WP
4P
$BS1
$BS1
WP
Name
NM1 Jones/Tom
-Jones/Tom
-Jones/Tom
N:Jones/Tom
N.Jones/Tom
-Jones/Tom Mr
Phone
AP 201-798-
9201-798-4553
9*201-798-
P:NYCB/*201798-
P.NYCB/*201798-
9SIN*8888888
Ticketing
4553
7TAW/
553
4553
4553
7TAW/-
Received from
TK OK
6travel agent
7TAW/03/10M
T:T/
T.T*
6travel agent
Payment
RF travel agent
5CK
AY
R:Travel agent
R.Travel agent
5-ck
4- PNR
9B Sales Manual 2008
16
FP check
6travel agent
F-CK
F.CK
T:$BZ10/C9B
FQC9B
Commission is
Commission is
stored manually –
stored manually –
verify applicable
verify applicable
levels.
levels.
HB:
HB:
5$ck 5- Store Fare
6- Ticket
FXP
PQ
TTP
4PQ
W‡KP8
EZ
WTFR
W‡T
W‡KP(commis sion percentage)
BritRail Passes Australian Agents Only: Britrail passes allow unlimited travel in England, Scotland and Wales on any scheduled train over the whole of the rail network during the validity of the pass, without restrictions. BritRail England passes allow unlimited rail travel in England. Britrail Passes distributed by AccesRail under its carrier code 9B. BritRail Consecutive Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail Consecutive Pass
4 days
6004
XZX
XZP
FY
F / Y4AA*
BritRail Consecutive Pass
8 days
6008
XZX
XZP
FY
F / Y8AA
BritRail Consecutive Pass
15 days
6015
XZX
XZP
FY
F / Y15AA
BritRail Consecutive Pass
22 days
6022
XZX
XZP
FY
F / Y22AA
BritRail Consecutive Pass
1 month
6030
XZX
XZP
FY
F / YM1AA
BritRail FlexiPasses Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail FlexiPass
4 days in 2 months
6104
XZX
XZP
FY
F / Y4BA*
BritRail FlexiPass
8 days in 2 months
6108
XZX
XZP
FY
F / Y8BA
BritRail FlexiPass
15 days in 2 months
6115
XZX
XZP
FY
F / Y15BA
BritRail London Plus Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail London Plus Pass
2 days in 8
6153
XZX
XZP
FY
F/Y2DA*
BritRail London Plus Pass
4 days in 8
6154
XZX
XZP
FY
F/Y4DA
BritRail London Plus Pass
7 days in 15
6157
XZX
XZP
FY
F/Y7DA
9B Sales Manual 2008
17
Scottish Freedom Pass Pass
Type
Train
Dep.
Arr.
Class
FBC
Scottish Freedom pass
4 days in 8
6164
XZX
XZP
Y
Y4CA
Scottish Freedom pass
8 days in 15
6168
XZX
XZP
Y
Y8CA
BritRail England Consecutive Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail England Consecutive Pass
4 days
6124
XZX
XZP
FY
F/Y4GAA*
BritRail England Consecutive Pass
8 days
6128
XZX
XZP
FY
F/Y8GAA
BritRail England Consecutive Pass
15 days
6125
XZX
XZP
FY
F/Y15GAA
BritRail England Consecutive Pass
22 days
6126
XZX
XZP
FY
F/Y22GAA
BritRail England Consecutive Pass
1 month
6130
XZX
XZP
FY
F/YM1GAA
BritRail England Flexi Passes Pass
Type
Train
Dep.
Arr.
Class
FBC
BritRail England Flexi Pass
4 days in 2 mths
6114
XZX
XZP
FY
F/Y4GBA*
BritRail England Flexi Pass
8 days in 2 mths
6118
XZX
XZP
FY
F/Y8GBA
BritRail England Flexi Pass
15 days in 2 mths
6116
XZX
XZP
FY
F/Y15GBA
* F – First Class; Y – Standard Class. The ticket issued must be exchanged for a BritRail Pass at a BritRail exchange point- see below.
How to Book BritRail Passes (Australian agents only) AccesRail introduces one fast and simple way to sell rail passes in many different countries; all found under one carrier code 9B. Rail passes are sold in the same way as any normal destinations - availability display, booking, attaching the fare record and finally ticketing - everything is based on the regular PNR. The rail passes are filed as pseudo trains/flights between XZX and XZP. When the availability request is issued for travel between these two points at any chosen date, the display will show the number of available "rail pass trains". Each train represents a rail pass type or part of a rail pass type as per the specific chart for BritRail. The date of travel indicates the date when the pass validity starts. The booking class F represents first class pass while the booking class Y represents the standard (coach) class. From the availability display the pass can be booked and put into a PNR. Once in the PNR the Pass can be auto priced as any other train or flight. Each rail pass train has a corresponding fare basis code and a fare (rail pass price) associated with it. Each rail pass requires only 1 booking. A Rail Pass segment cannot be ticketed with any other segment. The ticket issued must be exchanged for a BritRail Pass at a BritRail exchange point (see page 23). 6 Easy Steps to Sell Steps
Amadeus
Sabre
Worldspan
Apollo
Gallileo
Abacus
1- Availability
AN10JUNXZXXZ
110JUNXZXXZP‡
A10JUNXZXXZP
A10JUNXZXXZPP‡
A10JUNXZXXZPP‡
110JUNXZXXZP‡9
9B Sales Manual 2008
18
P
9B
9B
9B
2- Sell
SS1F1
01F1
01F1
01F1
N1F1
B 01Y1
3- Price
FXX
WP
4P
$BS1
$BS1
WP
Name
NM1 Jones/Tom
-Jones/Tom
-Jones/Tom
N:Jones/Tom
N.Jones/Tom
-Jones/Tom Mr
Phone
AP 201-798-
9201-798-4553
9*201-798-553
P:NYCB/*201798-
P.NYCB/*201798-
9SIN*8888888
Ticketing
4553
7TAW/
7TAW/03/10MAY
4553
4553
7TAW/-
Received from
TK OK
6travel agent
6travel agent
T:T/
T.T*
6travel agent
Payment
RF travel agent
5CK
5$ck
R:Travel agent
R.Travel agent
5-ck
F-CK
F.CK
T:$BZ10/C9B
FQC9B
Commission is
Commission is
stored manually –
stored manually –
verify applicable
verify applicable
levels.
levels.
HB:
HB:
4- PNR
FP check 5- Store Fare
6- Ticket
FXP
TTP
PQ
W‡KP8
4PQ
EZ
WTFR
W‡T
* F – First Class; Y – Standard Class. The ticket issued must be exchanged for a BritRail Pass at a BritRail exchange point- see below.
Children Discounts BritRail Pont-to-Point Tickets: Children under 5 years travel for free and do not need a ticket. Children 5 –15 pay 50 %. BritRail Passes: Children under 5 travel for free and do not need a ticket. Children 5-15 pay 50 %. One child accompanied by a full paying adult travels for free. Adult and Children must be priced at the same time.
9B Sales Manual 2008
19
BritRail Exchange Points The following is a list of Exchange Points where airline GDS/CRS vouchers can be exchanged for travel documentation When there is no exchange point at the first rail station, the pass can be used for boarding under the condition that it is exchanged at the arrival station. Example: when the rail journey starts at Heathrow Airport, the voucher can be exchanged upon arrival at Paddington Station. Exchange Points in London • Charing Cross Station (Ticket Office) • Liverpool St Station (Travel Centre) • Waterloo Station (Travel Centre) • Euston Station Euston (Retail Complex) • Kings Cross Station (Travel Centre) • Paddington Station (Travel Centre) Exchange Points at Airports • Gatwick Airport (Travel Centre Gatwick Rail Station) • Luton Airport (Ticket Office Luton Station) •
Stanstead Expres (Ticket Office Stansted Airport Station)
Exchange Points at Seaports & Eurostar Stations • Ashford (Ticket Office Ashford International) • Holyhead (Booking Office Holyhead Station) • Dover Ticket Office (Dover Priory Station) • Hull Travel Centre (Hull Paragon Station) • Southampton (Travel Centre Southampton Station) • Harwich (Travel Centre Harwich Station) • Portsmouth and Southsea (Travel Centre Portsmouth & Southsea Stn) • Waterloo Station - London (Travel Centre) Other • • • • • • • • • • • • • • •
Exchange Points in England Bath (Travel Centre) Cambridge (Travel Centre) Leeds (Travel Centre) Birmingham New Street (Travel Centre) Chester (Ticket Office) Bristol Temple Meads (Travel Centre) Exeter (Travel Centre) Manchester Piccadilly (Travel Centre) Newcastle Central Station (Travel Centre) Reading Station (Ticket Office Retail Complex) York Station (Travel Centre) Nottingham (Travel Centre) Salisbury Station (Travel Centre) Oxford Station (Ticket Office) Woking Station (Travel Centre)
Exchange Points in Scotland • Aberdeen Station (Travel Centre) • Edinburgh Waverley (Travel Centre) • Inverness (Travel Centre) • Glasgow Central (Continental Travel Office) Other Exchange Points in Wales • Cardiff Central Station (Travel Centre) • Swansea Station (Travel Centre) 9B Sales Manual 2008
20
Manual Endorsement Information for BritRail Passes, Airport Express and JR RAIL PASS We advise all other agents to verify the endorsement text after ticketing.
Validity 2 days 4 days 8 days 15 days 22 days 1 month
BritRail Consecutive Pass Endorsement Remark Entry EXCHANGE FOR BRITRAIL 2DAY EURO CONSEC PASS EXCHANGE FOR BRITRAIL 4DAY CONSECUTIVE PASS EXCHANGE FOR BRITRAIL 8DAY CONSECUTIVE PASS EXCHANGE FOR BRITRAIL 15DAY CONSECUTIVE PASS EXCHANGE FOR BRITRAIL 22DAY CONSECUTIVE PASS EXCHANGE FOR BRITRAIL 1MNTH CONSECUTIVE PASS
Validity 4 days in 2 months 8 days in 2 months 15 days in 2 months
BritRail FlexiPass Endorsement Remark Entry EXCHANGE FOR BRITRAIL FLEXI-4DAY/2MNTHS EXCHANGE FOR BRITRAIL FLEXI-8DAY/2MNTHS EXCHANGE FOR BRITRAIL FLEXI-15DAY/2MNTHS
Validity 2 days in 1 month 3 days in 1 month 4 days in 1 month 8 days in 1 month 15 days in 1 month
BritRail Euro Flexi Pass – Available in Europe only Endorsement Remark Entry EXCHANGE FOR BRITRAIL EURO FLEXI 2DAY/1MTH EXCHANGE FOR BRITRAIL EURO FLEXI 3DAY/1MTH EXCHANGE FOR BRITRAIL EURO FLEXI 4DAY/1MTH EXCHANGE FOR BRITRAIL EURO FLEXI 8DAY/1MTH EXCHANGE FOR BRITRAIL EURO FLEXI 15DAY/1MTH
Validity 2 days 4 days 8 days 15 days 22 days 1 month
BritRail England Consecutive Pass Endorsement Remark Entry EXCHANGE FOR BRITRAIL 2DAY EUR ENG CONSEC PASS EXCHANGE FOR BRITRAIL 4DAY ENG CONSEC PASS EXCHANGE FOR BRITRAIL 8DAY ENG CONSEC PASS EXCHANGE FOR BRITRAIL 15DAY ENG CONSEC PASS EXCHANGE FOR BRITRAIL 22DAY ENG CONSEC PASS EXCHANGE FOR BRITRAIL 1MNTH ENG CONSEC PASS
Validity 4 days in 2 months 8 days in 2 months 15 days in 2 months
BritRail England FlexiPass Endorsement Remark Entry EXCHANGE FOR BRITRAIL ENG FLEXI - 4DAY/2MTH EXCHANGE FOR BRITRAIL ENG FLEXI - 8DAY/2MTHS EXCHANGE FOR BRITRAIL ENG FLEXI - 15DAY/2MTHS
BritRail England Euro Flexi Pass – Available in Europe only Validity Endorsement Remark Entry 2 days in 1 month EXCHANGE FOR BRITRAIL ENG EURO FLEXI 2DAY/1MTH 4 days in 1 month EXCHANGE FOR BRITRAIL ENG EURO FLEXI 4DAY/1MTH 8 days in 1 month EXCHANGE FOR BRITRAIL ENG EURO FLEXI 8DAY/1MTH 15 days in 1 month EXCHANGE FOR BRITRAIL ENG EURO FLEXI 15DAY/1MTH
Validity 2 days in 8 4 days in 8 7 days in 15
BritRail London Plus Passes Endorsement Remark Entry EXCHANGE FOR BRITRAIL LONDON PLUS PASS-2D/8D EXCHANGE FOR BRITRAIL LONDON PLUS PASS-4D/8D EXCHANGE FOR BRITRAIL LONDON PLUS PASS-7D/15D
Validity 4 days in 8
Scottish freedom Pass Endorsement Remark Entry EXCHANGE FOR SCOTTISH FREEDOM PASS-4DAY/8DAY
9B Sales Manual 2008
21
8 days in 15
EXCHANGE FOR SCOTTISH FREEDOM PASS-8DAY/15DAY
Validity One Way Round Trip
Gatwick Express Endorsement Remark Entry GATWICK EXPRESS ONEWAY GATWICK EXPRESS ROUNDTRIP
Validity One Way Round Trip
Heathrow Express Endorsement Remark Entry HEATHROW EXPRESS ONEWAY HEATHROW EXPRESS ROUNDTRIP
Validity One Way Round Trip
Stansted Express Endorsement Remark Entry STANSTED EXPRESS ONEWAY STANSTED EXPRESS ROUNDTRIP
Validity JR EAST PASS 4-DAY FLEXIBLE ADULT FOR JR EAST PASS 5-DAY ADULT 1 CLASS JR EAST PASS 5-DAY ADULT STANDARD CLASS JR EAST PASS 5-DAY ADULT 1 CLASS JR EAST PASS 3-DAY FLEXIBLE CHILD STANDARD CLASS JR EAST PASS 4-DAY FLEXIBLE CHILD STANDARD CLASS JR EAST PASS 4-DAY FLEXIBLE YOUTH STANDARD CLASS JR EAST PASS 4-DAY FLEXIBLE CHILD 1 CLASS JR EAST PASS 5-DAY CHILD STANDARD CLASS JR EAST PASS 5-DAY YOUTH STANDARD CLASS JR EAST PASS 5-DAY CHILD 1 CLASS JR EAST PASS 10-DAY CHILD STANDARD CLASS JR EAST PASS 10-DAY CHILD 1 CLASS JR EAST PASS 10-DAY YOUTH STANDARD CLASS
9B Sales Manual 2008
JR RAIL PASS Endorsement Remark Entry EXCHANGE FOR JR EAST PASS 4-DAY FLEXIBLE ADULT ORDINARY EXCHANGE FOR JR EAST PASS 4-DAY FLEXIBLE ADULT GREEN EXCHANGE FOR JR EAST PASS 5-DAY ADULT ORDINARY EXCHANGE FOR JR EAST PASS 5-DAY ADULT GREEN EXCHANGE FOR JR EAST PASS 3-DAY FLEXIBLE CHILD ORDINARY EXCHANGE FOR JR EAST PASS 4-DAY FLEXIBLE CHILD ORDINARY EXCHANGE FOR JR EAST PASS 4-DAY FLEXIBLE YOUTH ORDINARY EXCHANGE FOR JR EAST PASS 4-DAY FLEXIBLE CHILD GREEN EXCHANGE FOR JR EAST PASS 5-DAY CHILD ORDINARY EXCHANGE FOR JR EAST PASS 5-DAY YOUTH ORDINARY
EXCHANGE FOR JR EAST PASS 5-DAY CHILD GREEN EXCHANGE FOR JR EAST PASS 10-DAY CHILD ORDINARY EXCHANGE FOR JR EAST PASS 10-DAY CHILD GREEN EXCHANGE FOR JR EAST PASS 10-DAY YOUTH ORDINARY
22
BritRail Map
9B Sales Manual 2008
23
London Underground Map
9B Sales Manual 2008
24
EURAIL and NORWAY IN A NUTSHELL PRODUCTS 9B Sales Manual 2008
25
The next pages contain information about our newest products, available for distribution in Canada and USA. In addition to our BritRail passes, Canadian and US agents can book some of the most popular rail products - Eurail passes, Scanrail pass and Norway in a Nutshell. Only Canadian and U.S. agents can sell Eurail and Norway in a Nutshell Passes. A designated train number represents each product and different booking classes represent the validities/duration of the passes. US agents have to display availability between XZU-XZP. Canadian agents display availability between XZR-XZP. Book the desired product and build the PNR as you would for any other airline - add passenger name, ticketing time limit, store the fare, etc. When you end and retrieve the PNR, the segments will be confirmed and you will see a new OSI line advising you to fax a copy of the flight coupons to AccesRail’s toll free number. Minimum advance purchase period is 7 days before the first travel date. Note that in order to price a segment, it has to be already confirmed. Before printing the ticket, make sure that you have booked the correct train number and corresponding booking class. The product name and the validity will be entered in the endorsement box. You will notice that the ticket is endorsed as "not valid for travel". The actual travel documents will be delivered to your agency via courier. Before the shipment, AccesRail has to receive a copy of the ATB/OPTAT ticket. The produced ticket has to be faxed to AccesRail's toll free fax number 1-877-625-4100. The exact delivery address, contact person and telephone number must be written on the fax. All travel documents provided by AccesRail will be stapled in product corresponding ticket jackets without which the passes will not be accepted in Europe. You will also receive brochures and/or travel guides. Shipping and handling fees are included in the price of the products. All payments have to be made through ARC/BSP. Please keep ATB/OPTAT tickets, in case of refund. Refunds cannot be processed through BSP/ARC. In order to request refund please contact directly AccesRail. How to Book Eurail Passes (Canadian and US Agents only) Display availability between XZU/XZP (for US agents) or XZR/XZP (for Canadian agents). Book the product you need, based on the information below: Note: Please enter departure time in “Display availability” as a quick path to Eurail Passes Eurail Passes Pass
Type
Train
Dep.
Arr.
Eurail Global Consecutive Pass
9B0001
XZU/XZR 18:43/18:47
XZP
Eurail Global Flexi Pass
9B0002
XZU/XZR 18:53/18:57
XZP
Eurail Select Pass
3 countries
9B0030
XZU/XZR 18:58/19:04
XZP
Eurail Select Pass
4 countries
9B0040
XZU/XZR 19:05/19:10
XZP
Eurail Select Pass
5 countries
9B0050
XZU/XZR 19:08/19:13
XZP
For all passes: For validity of pass, select the corresponding booking class (see p.30). For Youth pass: Specify passenger type for correct pricing. For Select Passes: The country selection has to be entered in the PNR in SSR OTHS 9B Sales Manual 2008
26
Ex: SSR OTHS 9B NN1 DE FR CH IT /for 4 country selection Germany France Switzerland and Italy/ Build your PNR as you would proceed for any other airline. To obtain travel documents, fax issued ticket to AccesRail’s toll free fax number 1-877-625-4100. Eurail Saver Passes are not loaded in GDS/CRS; however agents are allowed to price their PNRs manually. Passengers must be booked in the same PNR, and total fare has to be confirmed with AccesRail. Please note that shipping fee has to be added to the official Saver Pass fare (shipping fee is included in the normal fare) – CAD 8,00 per pass. Add SV to the fare bases code of the normal fare. The Saver passes have to be endorsed with the name and validity of the pass, plus the word SAVER Eurail Products EURAIL GLOBAL PASS The Eurail Global Pass entitles the client to unlimited rail travel in 20 European countries: Austria including Liechtenstein, Belgium, Croatia, Denmark, Finland, France including Monaco, Germany, Greece, Hungary, Ireland, Italy, Luxemburg, the Netherlands, Norway, Portugal, Republic of Ireland, Slovenia, Spain, Sweden, Switzerland, including some major shipping lines. Eurail passes are available to permanent residents of any country except those of Europe, the Russian Federation, Turkey, Morocco, Algeria or Tunisia. Eurail passes are strictly personal and non-transferable. Presentation of passport or passport-replacing travel document is compulsory upon request by railway staff. Validities: 15 days, 21 days, 1 month, 2 months, 3 months (continuous days or months), travel on any or all of the days of the pass. Always in 1st class, children under 4 are free of charge and children from 4 to 11 are half the adult fare. Eurail Global Pass Youth: Available for travelers under 26 (travelers must be under 26 on the first day of validity of the pass) available in second class only. No special reduction for children. How to book a Eurail Global Consecutive Pass: Display availability between XZU/XZP (for US agents) and XZR/XZP (for Canadian agents) according to your location. Note: Sabre users need to enter departure time in order to see these trains in Availability. Book train / flight number 9B0001, select booking class for validity dep.18:43 /18:47 S - 15 Days T - 21 Days U - 1 Month V - 2 Months W - 3 Months 9B Sales Manual 2008
27
Youth pass is booked the same way. Specify pax type for correct pricing. Build your PNR as you would proceed for any other airline. To obtain travel documents, fax issued ticket to AccesRail toll free fax number 1-877-625-4100. Note that in order to price a segment, it has to be already confirmed. EURAIL GLOBAL FLEXI PASS Allows the traveler to start and stop traveling whenever he or she wishes over a 2-month period, and to travel on consecutive or non-consecutive days. Validities: 10 or 15 days within 2 months Travel days may be used consecutively or non-consecutively always in 1st class Children under 4 - free of charge Children 4-11 half the adult fare EURAIL GLOBAL FLEXI PASS YOUTH Available for passengers under 26 only (passengers must be under 26 on the first day of validity of the pass). Second class travel. How to book a EURAIL GLOBAL FLEXI PASS: Display availability between XZU/XZP (for US agents) or XZR/XZP (for Canadian agents). Note: Sabre users need to enter departure time in order to see these trains in Availability. Book train/flight number 9B0002, select booking class for validity dep. 18:53/18:57 J - 10 days in 2 months O - 15 days in 2 months Build your PNR as you would for any other airline. To obtain travel documents please fax issued ticket to AccesRail’s toll free fax number 1877-625-4100. Youth pass is booked in the same way. Specify PAX type for correct pricing. Note that in order to price a segment, it has to be already confirmed.
9B Sales Manual 2008
28
The following map shows the countries participating in the Eurail Global Pass:
9B Sales Manual 2008
29
EURAIL SELECT PASS Unlimited rail travel always in 1st class in 3, 4 or 5 European countries to be chosen by the traveler. Countries must be adjoining. Children under 4 travel for free. Children 4-11 pay half adult fare. Validities: 3 or 4 countries: 5, 6, 8 and 10 days within 2 months 5 countries: 5, 6, 8, 10 and 15 days within 2 months Travel days may be used consecutively or non-consecutively. EURAIL SELECT PASS YOUTH Available for persons under 26 (traveler must be under 26 on the first day of validity of the pass). Available for second class travel only. No special reduction for children. *** Please be aware that in Europe the traveler cannot change the validity of his Eurail pass, neither the number of travel days nor the countries nor the number of countries chosen. How to book a Eurail Select Pass: Display availability for XZU/XZP for US agents or XZR/XZP for Canadian agents. Note: Sabre users need to enter departure time in order to see these trains in Availability. Book train/flight 9B0030 for select 3 countries pass dep. 18:58/19:04 9B0040 for select 4 countries pass dep. 19:05/19:10 9B0050 for select 5 countries pass dep. 19:08/19:13 Select booking class for validity: E - 5 days in 2 months F - 6 days in 2 months H - 8 days in 2 months J - 10 days in 2 months O - 15 days in 2 months Build your PNR as you would for any other airline. To obtain travel documents, fax issued ticket to AccesRail’s toll free fax number: 1-877625-4100. Youth pass is booked the same way. Specify PAX type for correct pricing. Note that in order to price a segment, it has to be already confirmed.
9B Sales Manual 2008
30
Adjoining countries for Select Pass: 3, 4 or 5 countries can be chosen out of 23 countries. Selected countries have to be connected by train or ship; this means that 2 countries with Eurail agreements must be linked by a direct train or shipping line (not through another country). Participating country (or country combination)
Adjoining Countries
Austria
Croatia/Slovenia, Germany, Hungary, Italy, Switzerland
Benelux 1)
France, Germany, Ireland
Bulgaria/Montenegro/Serbia 2)
Croatia/Slovenia, Greece, Hungary, Romania
Croatia/Slovenia 3)
Austria, Bulgaria/Montenegro/Serbia, Hungary, Italy
Denmark
Germany, Norway, Sweden
Finland 4) 5)
Germany, Sweden
France
Benelux, Germany, Ireland, Italy, Spain, Switzerland
Germany
Austria, Benelux, Denmark, Finland, France, Sweden, Switzerland
Greece 6)
Bulgaria/Montenegro/Serbia, Italy
Hungary
Austria, Bulgaria/Montenegro/Serbia, Croatia/Slovenia, Romania
Ireland 7)
Benelux, France
Italy 6)
Austria, Croatia/Slovenia, France, Greece, Spain, Switzerland
Norway 7)
Denmark, Sweden
Portugal
Spain
Romania
Bulgaria/Montenegro/Serbia, Hungary
Spain
France, Italy, Portugal
Sweden 4)
Denmark, Finland, Germany, Norway
Switzerland
Austria, France, Germany, Italy
NB: ■ ■ ■ ■
Countries must be adjoining (see hereafter) Belgium/ Luxembourg/ the Netherlands are considered one country, called BENELUX Bulgaria, Montenegro and Serbia are considered one country Slovenia and Croatia are considered one country
1)Belgium, Luxembourg and the Netherlands are considered as “one country”, Benelux 2) Bulgaria, Montenegro and Serbia are considered as “one country” 3) Croatia and Slovenia are considered “one country” 4) When Finland AND Sweden are selected, the ferry crossing from Stockholm to Turku and Helsinki operated by Silja Line is included 5) Finland and Norway are not considered adjoining since they are not directly connected by rail or ship 6) When Greece AND Italy are chosen, the ferry crossings between Greece and Italy operated by Superfast Ferries, Blue Star Ferries and Minoan Lines are included. 7) As an exception to the bordering rule, Ireland may be combined with Benelux, even though there is no direct rail or boat link.
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1) OTHS 9B NN1 DE FR CH IT for 4 country selection Germany, France, Switzerland and Italy. Please also confirm the countries by faxing the information along with the ticket. Toll free fax number: 1-877-625-4100. Children Discounts Eurail Passes: Children under 4 travel for free. Children 4 –11 pay 50%
The following map shows the countries participating in the Eurail Select Pass:
9B Sales Manual 2008
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Norway in a Nutshell Can be sold only in Canada and USA
Norway in a Nutshell offers clients many combination tours between the main Norwegian cities of Bergen, Oslo, and Voss. Optional direction of travel is permitted as well as stopovers. All of these products are offered in 2nd class only. Children between the ages of 4 and 15 are half the adult fare. Children under 4 travel free. Norway in a Nutshell Passes Pass
Train
Dep.
Arr.
Bergen-Bergen Tour
9B0060
XZU/XZR 19:15/19:20
XZP
Voss –Voss Tour
9B0061
XZU/XZR 19:23/19:27
XZP
Oslo-Bergen Tour
9B0062
XZU/XZR 19:30/19:35
XZP
Oslo – Voss – Oslo Tour
9B0063
XZU/XZR 19:35/19:40
XZP
Oslo –Voss – Bergen – Oslo Tour
9B0064
XZU/XZR 19:40/19:45
XZP
At time of booking, agents will receive an OSI message, advising that in order to obtain travel documents, the issued ticket has to be sent to AccesRail’s toll free fax number: 1-877-625-4100. Note that in order to price a segment, it has to be already confirmed.
For more information on Norway in a Nutshell Passes please go to: http://www.norwaynutshell.com/default.asp
9B Sales Manual 2008
33
JR EAST - EAST JAPAN RAILWAY COMPANY
JR East Pass can be sold worldwide. JR East Pass can be used on any JR East railway lines including Shinkansen and other limited express, express, and local trains. For exceptions please see below under “Validity”.
JR EAST PASS Pass
Type
Train
Dep.
Arr.
Class
FBC
4 days in 1 month
9984
XZJ
XZP
FY
Y4EJR
JR East Consecutive Pass
5 days
9985
XZJ
XZP
FY
Y5EJR
JR East Consecutive Pass
10 days
9990
XZJ
XZP
FY
Y10EJR
JR East Flexi Pass
.
Booking classes F – First Class / ‘Green Class’; Y – Standard Class / ‘Ordinary Class’. Passenger type discounts: Child (age 6-11) Youth (age 12-25)
50% 20 or 21.875% for 10-day pass No Youth discount for ‘Green Class’
The IATA ticket/voucher must be exchanged by the passenger while in Japan East area for JR East Pass. For the exchange offices list see below under “Exchange Rules”.
9B Sales Manual 2008
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How to book JR East Pass
The rail passes are filed as pseudo trains/flights between XZJ (Rail) and XZP (Pass). When the availability request is made for travel between these two points at any chosen date, the display will show the number of available "rail pass trains". Each train represents a rail pass type as per the table above. The date of travel indicates the date when the pass validity starts. The booking class F represents first class pass while the booking class Y represents the standard (coach) class. From the availability display the pass can be booked and put into a PNR. Once in the PNR the Pass can be auto priced as any other flight or train. Each rail pass train has a corresponding fare basis code and a fare (rail pass price) associated with it. Each rail pass requires only 1 booking. A Rail Pass segment cannot be ticketed with any other segment. The ticket issued must be exchanged for JR East Pass at exchange office in Japan within three months of purchase. 6 Easy Steps to Sell Steps
Amadeus
1- Availability
AN10JUNXZJXZP
Sabre
Worldspan
110JUNXZJX
A10JUNXZJXZP
ZP‡9B
Apollo
Gallileo
Abacus
A10JUNXZJXZP‡
A10JUNXZJXZP‡
110JUNXZJX
9B
9B
ZP‡9B
2- Sell
SS1F1
01F1
01F1
01F1
N1F1
01Y1
3- Price
FXX
WP
4P
$BS1
$BS1
WP
Name
NM1 Jones/Tom
-Jones/Tom
-Jones/Tom
N:Jones/Tom
N.Jones/Tom
-Jones/Tom
Phone
AP 201-798-
9201-798-
9*201-798-553
P:NYCB/*20179
P.NYCB/*20179
Mr
Ticketing
4553
4553
7TAW/03/10MAY
8-4553
8-4553
9SIN*88888
Received from
TK OK
7TAW/
6travel agent
T:T/
T.T*
88
Payment
RF travel agent
6travel
5$ck
R:Travel agent
R.Travel agent
7TAW/-
FP check
agent
F-CK
F.CK
6travel
4- PNR
5CK
agent 5-ck
5- Store Fare
FXP
PQ
4PQ
T:$BZ10/C9B
FQC9B
Commission is
Commission is
stored manually
stored manually
– verify
– verify
applicable levels.
applicable
WTFR
levels. 6- Ticket
TTP
W‡KP8
EZ
HB:
HB:
W‡T
Refunds Passenger may obtain a refund for the Exchange Voucher at the office or travel agent that issued it within one year from the issue according to the regulation of each sales office. A JR EAST PASS can be refunded at the nearest JR EAST PASS exchange office in Japan only within the validity period and before the first date of use (in case of flexible pass before the first date of use), with a 10% handling fee deducted from the refund. No refund can be made for any reason after the first date of use.
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Commission 8%
Exchange Rules The Ticket/Voucher needs to be exchanged at exchange offices in East Japan Area within 3 months from the travel date on the ticket, except for:
Exchange Offices Exchange offices in Japan: Station Office Aomori Hachinohe Akita Sendai Yamagata Fukushima Niigata Narita Airport (Terminal 1) Airport Terminal 2
Tokyo Shinagawa Ueno Shinjuku Shibuya Ikebukuro Yokohama
Travel Travel Travel Travel Travel Travel Travel Travel
Service Service Service Service Service Service Service Service
Center Center Center Center Center Center Center Center
Ticket Office Travel Service Center Ticket Office Travel Service Center （Marunouchi North) Travel Service Center (Yaesu Central) Ticket Office Travel Service Center Travel Service Center Travel Service Center (East) Exchange:Information Center Sales:Travel Service Center Exchange:Information Center Sales:Travel Service Center(west) Travel Service Center
Office Hours
Days Closed
10:00-18:00 10:00-17:30 10:30-18:00 10:00-19:00 10:00-18:00 10:30-19:00 10:00-19:00 11:30-19:00 6:30-11:30 19:00-21:45 11:30-19:00 6:30-11:30 19:00-21:45
None None None None None None None None
10:00-19:00 10:30-19:30 5:30-22:45 9:30-20:00 10:30-20:00 11:00-19:00 10:00-18:30 11:00-20:00 9:30-18:00 11:00-20:00 11:00-20:00
None None None Sundays and Holidays None None None None None None None
Validity The JR EAST PASS is valid for travel on all of the 72 railway lines of JR EAST: • limited express trains (except private compartments or berths), including Shinkansen super express trains; • express trains (except berths, etc.); • local trains (except "Liner"/"Home Liner"). (for trains referred to in parentheses above, passenger must pay the respective additional charges in addition to the limited express or ordinary express charge. In this case, the PASS is valid for the basic fare only.) Some JR EAST trains also travel on other companies' lines. Passengers using such trains traveling on non-JR EAST lines must pay the respective fares and charges applicable to the distances traveled on such lines. Please note the 9B Sales Manual 2008
36
names of the following JR EAST-line trains that travel on non-JR EAST lines: "Super-Hakucho, Hakucho", "Hakutaka", "Raicho, Hokuetsu", "Shinano", "Odoriko, Super-View Odoriko", "Kinugawa" and "Nikko". The JR EAST PASS is not valid for the Tokaido Shinkansen and the Sanyo Shinkansen lines, which connect Tokyo and western Japan cities, such as Kyoto, Osaka, or Fukuoka, and which start from Tokyo station like JR EAST's five Shinkansen lines. The Tokaido Shinkansen and Sanyo Shinkansen lines are run respectively by JR CENTRAL and JR WEST. (Between Tokyo and Atami, use "Odoriko", "Super-view Odoriko", or local trains.) For more info on JR East please refer to http://www.jreast.co.jp/e/
Train Accommodations Many JR East trains have Green Cars (first class cars). Most trains have also ordinary cars (standard class cars). Holders of the Green-type (F booking class) JR EAST PASS may use the Green cars or ordinary cars. Holers of the Ordinary-type (Y booking class) JR EAST PASS may only use the ordinary cars. Trains
Shinkansen
Limited Express and Ordinary Express Local
Accommodations Green CAR Ordinary Car Green private compartment Ordinary private compartment Green CAR Ordinary Car Green private compartment Sleeper Car Green CAR Ordinary Car
Green PASS (F class) No extra charge No extra charge Extra charge Extra charge No extra charge No extra charge Extra charge Extra charge No extra charge No extra charge
Ordinary PASS (Y class) Extra charge No extra charge Extra charge Extra charge Extra charge No extra charge Extra charge Extra charge Extra charge No extra charge
Purchase and Eligibility When passenger presents the Exchange Voucher (ticket issued by the travel agent overseas), he/she will also need to present the passport. The passport must contain a Temporary Visitor (sightseeing or similar purpose) stamp or sticker showing permission to stay of 15 or 90 days issued by Japanese Immigration Bureau. The stamp or sticker is placed in the passenger passport by an immigration officer upon arrival to Japan. Only those with the passport bearing the stamp or sticker may use JR EAST PASS.
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Other Conditions of Use 1. The JR EAST PASS may only be used by the person whose name appears on the face of the PASS. Passenger must carry his/her passport at all times during the trip and be prepared to present it when requested. 2. The starting date of validity of the JR EAST PASS cannot be changed. 3. Exchange Voucher and PASS cannot be reissued if it is lost or stolen. 4. The PASS cannot be refunded or extended due to interruptions in train service, late departures or any other reasons. 5. These and other usage conditions are based on the JR EAST passenger transportation regulations and Japanese laws. The validity of the Exchange Voucher before passenger exchanges it for the JR EAST PASS is based on the regulations of the company that issues the Voucher. 6. Any violation of these conditions of use and regulations will render the PASS void and the PASS will be confiscated. In the event of such violation a fine of three times the fares and changes for all sections traveled shell be collected. 7. The contents of this pamphlet are subject to change without notice. JR EAST will not make a refund or compensation in the event of such change.
Making Seat Reservations The seat can be reserved without extra charge. Visit a JR EAST Travel Service Center (View Plaza) or JR Ticket Office (Midori-no-madoguchi) in advance and present the PASS. If passenger boards a train without a reserved-seat ticket, or if the reserved-seating area of the train is full, the passenger will have to travel in the non-reserved-seating area. If this happens, the difference in fare between reserved seat and non-reserved seat will not be refunded. When using trains on which the seat reservation is mandatory such as the Tohoku Shinkansen Hayate, Akita Shinkansen Komachi and Narita Express, the passenger will not be permitted to board without seat reservation. Note: With the JR EAST PASS and reserved-seat ticket passenger cannot pass an automatic ticket gate. Please proceed to a staff attended gate instead.
9B Sales Manual 2008
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Please see Network map of Greater Tokyo
9B Sales Manual 2008
39
9B Sales Manual 2008
40
GERMAN RAIL German Point-to-Points Travel from the airport to the major German cities with a “German Rail Ticket”. All point-topoint German Rail Tickets originate from the following 4 German airports which have a direct link to the German Rail Network: Cologne/Bonn (CGN) Dusseldorf (DUS) Frankfurt Main (FRA) Leipzig/Halle (LEJ) German Rail Tickets are valid on the booked train between the origin and the destination indicated on the ticket. They are valid only on the printed date of journey. In case of delays or unforeseen changes the passenger can board the next available train. On trains of German Rail, you may travel without having a seat reservation, just choose any available seat. Advanced seat reservation is available through German Rail website www.bahn.de/international or locally at the ticket counter. The cost of a seat reservation is EUR 3.00 per direction and per person. DB will not deny boarding to its passengers. Passengers will always be accommodated on services for which they hold tickets. Tickets can be sold worldwide except: Europe; sales in Russia ,Turkey, Ukraine and Moldova are permitted. From/to Cologne/Bonn Airport (CGN): Aschaffenburg (ZCB); Berlin (QPP); Bielefeld (BFE); Bochum (QBO); Dortmund (DTM); Duisburg (DUI); Düsseldorf Airport (DUS); Düsseldorf (QDU); Essen (ESS); Frankfurt Airport (FRA); Frankfurt (ZRB); Hamm (ZNB); Hannover (ZVR); Heidelberg (HDB); Limburg Süd (ZNW); Mainz (QMZ); Mannheim (MHG); München (ZMU); Nürnberg (ZAQ); Siegburg/Bonn (ZPY); Stendal (ZSN); Stuttgart (ZWS); Trier (ZQF); Wiesbaden (UWE); Wolfsburg (ZQU); Railway Germany (QYG) From/to Dusseldorf Airport (DUS): Berlin (QPP); Bielefeld (BFE); Bochum (QBO); Bonn (BNJ); Dortmund (DTM); Duisburg (DUI); Eisenach (EIB); Erfurt (XIU); Essen (ESS); Frankfurt Airport (FRA); Frankfurt (ZRB); Gelsenkirchen (ZEJ); Gotha (ZGO); Greifswald (ZGW); Gütersloh (ZEX); Hagen (ZEY); Halle(Saale) (ZHZ); Hamm (ZNB); Hannover (ZVR); Heidelberg (HDB); Kassel-Wilhelmshöhe (KSF); Koblenz (ZNV); Köln (QKL); Köln Messe/Deutz (QKU); Köln/Bonn Airport (CGN); Leipzig (XIT); Limburg Süd (ZNW), Mainz (QMZ); Mannheim (MHG); Minden(Westf) (ZOM); Oberhausen (ZOY); Recklinghausen (ZPL); Stendal (ZSN); Stralsund (ZSX); Stuttgart (ZWS); Trier (ZQF); Wolfsburg (ZQU); Railway Germany (QYG) From/to Frankfurt Main Airport (FRA): Aachen (XHJ); Aschaffenburg (ZCB); Baden-Baden (ZCC); Basel Bad Bf (ZBA); Bochum (QBO); Bonn (BNJ); Bremen (BRE); Dortmund (DTM); Dresden (XIR); Duisburg (DUI); Düsseldorf Airport (DUS); Düsseldorf (QDU); Eisenach (EIB); Erfurt (XIU); Essen (ESS); Freiburg(Brsg) (QFB); Fulda (ZEE); Garmisch-Partenkirchen (ZEI); Gelsenkirchen (ZEJ); Gotha (ZGO); Göttingen (ZEU); Hagen (ZEY); Hamburg (ZMB); Hannover (ZVR); Hannover Messe (Fair) (ZVM); Heidelberg (HDB); Ingolstadt (ZNQ); Karlsruhe (XET); Kassel-Wilhelmshöhe (KSF); Kiel (KEL); Koblenz (ZNV); Köln (QKL); Köln Messe/Deutz (QKU); Köln/Bonn Airport (CGN); Leipzig (XIT); Limburg Süd (ZNW); Lüneburg (ZOG); Mainz (QMZ); Mannheim (MHG); Mülheim(Ruhr) (ZOO); München (ZMU); Münster(Westf) (FMO); Nürnberg (ZAQ); Oberhausen (ZOY); Offenburg (ZPA); Osnabrück (ZPE); Passau (ZPF); Recklinghausen (ZPL); Regensburg (ZPM); Siegburg/Bonn (ZPY); Solingen-Ohligs (ZIO); Stuttgart (ZWS); Ulm (QUL); Westerland (Sylt) GWT); Wiesbaden (UWE); Wuppertal (UWP); Würzburg (QWU); Railway Germany (QYG) From/to Leipzig Airport (LEJ): Bielefeld (BFE); Braunschweig (BWE); Bremen (BRE); Dortmund (DTM); Duisburg (DUI); Düsseldorf (QDU); Essen (ESS); Gelsenkirchen (ZEJ); Gütersloh (ZEX); Hannover (ZVR); Köln (QKL); Magdeburg (ZMG); Minden(Westf) (ZOM); Oldenburg(Oldenb) (ZPD); Schwerin (ZSR); Stendal (ZSN); Warnemünde (ZWD); Wittenberge (ZWN); Railway Germany (QYG) 9B Sales Manual 2008
41
RAIL & FLY
The real alternative to domestic flights! Deutsche Bahn will take you to the airport or directly to the city centres. The new long-distance railway stations offer particularly favourable, direct connections to/from: Frankfurt airport (FRA), Düsseldorf airport (DUS), Leipzig/Halle airport (LEJ), Köln/Bonn airport (CGN), Basel (BSL), Berlin- Schönefeld (SXF), Berlin-Tegel (TXL), Bremen
(BRE), Dortmund (DTM), Dresden (DRS), Hamburg (HAM), Hannover (HAJ), München (MUC), Münster-Osnabrück (FMO), Nürnberg (NUE), Stuttgart(STR) Rail & Fly includes the rail journey:
• •
from/to any of the more than 6,000 railway stations in Germany from/to 16 airports in Germany:
FRA/DUS/CGN/LEJ/BSL/SXF/TXL/BRE/DTM/DRS/HAM/HAJ/MUC/FMO/NUE/STR
• •
to/from the entire DB rail network (approx. 34,000 kilometers of track)on all trains (including ICE) except Thalys, DB Autozug, special trains and only to a limited extent on DB night trains (train rides within one transport association only in combination with long distance trains) for ICE Sprinter trains, there is a compulsory reservation and a separate surcharge of 15 EUR for the 1st class and 10 EUR for the 2nd class. You can make the reservation/pay the surcharge in our DB travel centers (Reisezentrum) and at DB web with only one ticket integrated in your booklet of airline tickets book
How to book: It is very easy: display schedules from/ to any 16 airports to QYG:
Basel Berlin-Schönefeld Berlin-Tegel Bremen Dortmund Dresden Düsseldorf Frankfurt Hamburg Hannover Leipzig-Halle Köln-Bonn München Münster-Osnabrück Nürnberg Stuttgart
BSL SXF TXL BRE DTM DRS DUS FRA HAM HAJ LEJ CGN MUC FMO NUE STR
*QYG – means “Railway Germany” and it is IATA city code for any German Rail’s railway station. If schedule for specific city is not provided through GDS, agents can book a ticketfrom/toFRA/DUS/CGN/LEJ/BSL/SXF/TXL/BRE/DTM/DRS/HAM/HAJ/MUC/FMO/NUE/S TR to QYG and it will be valid on any train from the airports to any city in Germany, for the date of the segment. The whole schedule of German Rail is available on German Rail website www.bahn.de/international. For QYG a flat fee is charged.
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The Rail & Fly can be used on any train from/to airport on the departure date indicated on the ticket. Passengers do not need to exchange their flight ticket at a railway station; they just have to board the train. The flight ticket will be lifted by the conductor in train.
Booking Classes available on German trains
Booking Classes: F - First class Y - Second Class Discounts:
Infant 0-2 years: free of charge and doesn’t need a ticket Accompanied or Unaccompanied children 2-11 years: 50 % Travel Agent Discount: 25 % Youth and Senior discounts: N/A Groups: 10 passengers or more travelling together can be booked in either F or Y class. Group bookings are always on request. Please create PNR in a group format, including SSR requesting fare and space confirmation. AccesRail will check availability and will confirm space, and price. Seat reservation will be included. We recommend agents
[email protected]
9B Sales Manual 2008
to
send
their
group
record
locator
to
AccesRail
at
43
German Station Codes The services are loaded from four airports: -
FRA CGN DUS LEJ
Frankfurt Köln/Bonn Düsseldorf Leipzig/Halle
City
Code
City
Code
City
Code
Aachen
XHJ
Greifswald
ZGW
Oberhausen
ZOY
Ansbach
QOB
Gütersloh
ZEX
Offenburg
ZPA
Aschaffenburg
ZCB
Hagen
ZEY
Oldenburg(Oldenb)
ZPD
Baden-Baden
ZCC
Halle(Saale)
ZHZ
Osnabrück
ZPE
Basel Bad Bf
ZBA
Hamburg
ZMB
Passau
ZPF
Berlin Ostbahnhof
QWB
Hamm
ZNB
Railway Germany
QYG
Berlin
QPP
Hannover
ZVR
Recklinghausen
ZPL
Bielefeld
BFE
Hannover Messe
ZVM
Regensburg
ZPM
Bochum
QBO
Heidelberg
HDB
Saarbrücken
QFZ
Bonn
BNJ
Ingolstadt
ZNQ
Schwerin
ZSR
Braunschweig
BWE
Kaiserslautern
KLT
Siegburg/Bonn
ZPY
Dessau
ZSU
Karlsruhe
XET
Solingen-Ohligs
ZIO
Dresden
XIR
Koblenz
ZNV
Stendal
ZSN
Duisburg
DUI
Köln
QKL
Stralsund
ZSX
Düsseldorf
QDU
Köln Messe/Deutz
QKU
Stuttgart
ZWS
Eisenach
EIB
Leipzig
XIT
Trier
ZQF
Erfurt
XIU
Limburg Süd
ZNW
Ulm
QUL
Essen
ESS
Lüneburg
ZOG
Warnemünde
ZWD
Frankfurt(Main)
ZRB
Magdeburg
ZMG
Westerland(Sylt)
GWT
Freiburg(Brsg)
QFB
Mainz
QMZ
Wiesbaden
UWE
Fulda
ZEE
Minden(Westf)
ZOM
Wittenberge
ZWN
Garmisch-Partenkirchen
ZEI
Mühlheim(Ruhr)
ZOO
Wolfsburg
ZQU
Gelsenkirchen
ZEJ
München
ZMU
Worms
ZQV
Gotha
ZGO
Neumünster
EUM
Wuppertal
UWP
Göttingen
ZEU
Nürnberg
ZAQ
Würzburg
QWU
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SWEDISH RAIL PRODUCTS 9B Sales Manual 2008
45
Swedish rail point-to-point availability is subject to railway line routing. In certain cases it is required to make two separate bookings for a point-to-point. For example to book Gavle-Malmo you would have to first book Gavle- Stockholm and then make another booking from Stockholm-Malmo. The same applies for intermediate points. Swedish tickets can be sold worldwide Stockholm-Gavle-Ostersund/Harnosand line Ostersund/Harnosand – Sundsvall - (Hudiksvall-Svderhamn) – Gavle - (Tierp-) Uppsala-Arlanda Stockholm Stockholm - Falun/Mora Line Falun/Mora - Leksand-Borlange – Hedemora - Avesta Krylbo - Sala-Uppsala - Arlanda-Stockholm Stockholm-Jonkoping/Goteborg Line Arlanda-Stockholm-Flemingsberg-Sodertalje Syd-Katrineholm-Hallsberg - Skovde-Falkoping/Jonkoping/ -Herrljunga – Goteborg Stockholm-Malmo/Copenhagen line Stockholm - (Flemingsberg-Sodertalje Syd-) Norrkoping – Linkoping – Mjolby - Nassjo-Alvesta Malmo - Copenhagen Airport - Copenhagen central station Stockholm-Eskilstuna-Arboga line Stockholm – Flemingsberg – Strangnas – Eskilstuna - Arboga Stockholm-Vasteras-Orebro-Hallsberg line Stockholm – Enkoping – Vasteras – Koping - Arboga – Orebro - Hallsberg Uppsala-Sala-Vasteras-Eskilstuna-Linkoping line Uppsala – Sala – Vasteras – Eskilstuna – Katrineholm – Norrkoping - Linkoping Karlskrona - Kristianstad line Karlskrona – Ronneby – Karlshamn - (Solvesborg) -Kristianstad Goteborg -Kalmar line Kalmar – Vaxjo – Alvesta - Goteborg Kalmar - Malmo/Copenhagen line Kalmar – Vaxjo – Alvesta - Hassleholm- Lund – Malmo - Copenhagen Airport-Copenhagen Central Ctation Goteborg - Malmo/Copenhagen line Goteborg – Varberg – Falkenberg – Halmstad – Helsingborg – Lund – Malmo -(Svagertorp) Copenhagen Airport - Copenhagen central station Helsingborg – Malmo – Copenhagen Line Helsingborg – Lund – Malmo – Svagertorp - Copenhagen Airport – Copenhagen Nassjo - Skovde line Nassjo – Jonkoping - Falkoping-Skovde Norrkoping – Nassjo – Falkoping - Goteborg line Norrkoping – Linkoping – Mjolby – Nassjo – Jonkoping – Falkoping – Herrljunga - Goteborg
Note: AccesRail does not offer the Arlanda Express service. Tickets are valid on the train appearing on the ticket.
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Booking Classes available on Swedish trains
X2000 F - First class (meal and coffee included) C - First class (light meal, e.g. sandwich and coffee/tea included) S - Standard class Regular trains P - First class (meal and coffee included) only available on certain trains J - First class Y - Standard class Children Discounts: Children under 5 travel for free. In Standard class, 2 accompanied children 5-16 travel for free and do not need a ticket. Note that children traveling for free do not have a guaranteed seat. If you need a seat, please enter the children in the PNR. Unaccompanied children pay 70 % of the normal fare (Youth Ticket). When traveling in First Class, children pay full fare. Oresund Pass Whether you have just a few days to spare or wish to extend your stay, the Oresund Pass is an ideal way of taking a pleasant and eventful journey within the Oresund region in Denmark and Sweden. With the Oresund Pass, it is possible to get on a train at any station in the region, and from here on, to get on and off as many times as you please within 2 days. The pass is valid on any train operated by Skanetrafiken or DSB and includes a round trip crossing of the Oresund (one crossing must be completed by train, the other by Scanlines or Sundsbussarna between Elsinore and Helsingborg). Oresund Pass is distributed by AccesRail under its carrier code 9B. Oresund Pass Pass
Type
Train
Dep.
Arr.
Class
FBC
Oresund Pass
2 days
8150
XZE
XZP
Y
YORSNDE
Worldspan agents are required to manually endorse the Pass. Please find the text below: Validity 2 days
Endorsement Remark Entry Exchange For Around Oresund Pass
Please note that the fares for this product are filed only in Euro. Exchange points for Oresund Pass The following is a list of Exchange Points where airline GDS/CRS vouchers can be exchanged for travel documentation Copenhagen International Airport Copenhagen Central Station Malmo Central Station 9B Sales Manual 2008
06:00 - 23:00 h 05:45 - 23:30 h 08:15 - 19:00 h Mon - Fri 47
Swedish Station Codes
City
Code City
Code City
Code
ALVESTA
XXA
ARLANDA-STOCKHOLM AIRPORT
ARN
ANGELHOLM
XYQ
ARBOGA
XXT
ARVIKA
XYY
AVESTA KRYLBO
XYP
BORLANGE
XYB
COPENHAGEN AIRPORT, CPH DENMARK
COPENHAGEN CENTRAL STATION
ZGH
DEGEFORS
XXD
ENKOPING
XWQ
ESKILSTUNA
XFJ
FALKENBERG
XYM
FALKOPING
XYF
FALUN
XWF
GAVLE
QYU
GOTHENBURG CENTRAL
XWL
HALLSBERG
XWM
HALMSTAD
HAD
HARNOSAND
XYZ
HASSLEHOLM
XWP
HEDEMORA
XXU
HELSINGBORG
XYH
HERRLJUNGA
XYC
HUDIKSVALL
HUV
JONKOPING
JKG
KALMAR
KLR
KARLSHAMN
XYO
KARLSKRONA
XWK
KARLSTAD
KSD
KATRINEHOLM
XXK
KOPING
XXI
KRISTIANSTAD
KID
KRISTINEHAMN
XYN
LEKSAND
XXO
LINKOPING
LPI
LUND
XGC
MALMO CENTRAL
XFP
MALMO SOUTH
XFR
MJOLBY
XXM
MORA
MXX
NASSJO
XWX
NORRKOPING
XYK
OREBRO RAIL STATION
XWR
OSLO CENTRAL, NORWAY
XZO
OSTERSUND
OSD
RONNEBY
XXY
SALA
XYX
SKOVDE CENTRAL
KVB
SODERHAMN
SOO
SODERTALJE SYD
XEZ
SOLVESBORG
XYU
STOCKHOLM CENTRAL
XEV
FLEMINGSBERG
XEW
STRANGNAS
XFH
SUNDSVALL
XXZ
TIERP
XFU
TROLLHATTAN
THN
UPPSALA
QYX
VARBERG
XWV
VASTERAS
VST
VAXJO
VXO
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Swedish Rail Map
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DUTCH/BELGIAN PRODUCTS
The service is provided by –NS- The Netherlands railways and –SNCB- Belgian Railways. Only international rail travel between The Netherlands and Belgium can be booked. Booking domestic services is not allowed. Tickets can be sold worldwide. Amsterdam – Brussels Amsterdam Central station – Amsterdam Schiphol Railway Station – Rotterdam Central Station – Antwerp Berchem – Brussels Midi Note: Tickets to/from Antwerp Berchem are also valid to/from Antwerp Central Station Tickets to/from Brussels Midi are also valid to/from Brussels’ Central and North Stations. AccesRail tickets are not valid on Thalys trains.
Dutch and Belgian Station Codes As of Dec 9th Antwerp Berchem is replaced by Antwerp Central station.
City
Code
City
Code
Amsterdam Central Station
ZYA
Brussels Midi
ZYR
Amsterdam Schiphol Airport
AMS
Rotterdam Central
QRH
Antwerp Central
ZWE
Booking classes available on NS trains Y- Standard Class; J – First Class
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FLAM RAILWAY Flam railway is one of the Norway's new private railways, offering a dramatic and scenic journey, linking Myrdal, the high mountain station on the Bergen line with Flam at the innermost part of the Aurlandsfjord. The journey is 12 miles long with a descent of 2.838 feet down a uniquely steep gradient. The train, traveling slowly to cope with the steep gradient, passes through tunnels and by waterfalls. The trains take approximately 1 hour, stopping at the most scenic spots and connecting at Myrdal with most day trains running to Oslo and Bergen.
Tickets can be sold worldwide.
Flam Line Myrdal - Flam
Flam railway runs a winter timetable until 30 April each year. The frequency at this time is 4 departures Flam - Myrdal – Flam daily and increases again for the summer season with 8 daily departures from 21 may to 11 June and from 12 June until 18 September, there are 10 daily departures. Flam railway’s flight range in AccesRail is 9B8250 – 9B8277
City
Code
City
Code
Myrdal
XOL
Flam
XGH
Booking classes Only standard class is available - booking class Y Seat reservations are not required and are not available for individual travelers. Group bookings Special group fares are available for groups of 10 and more pax. Please create a group PNR and enter OSI message in order to get confirmation of a group fare. Free compulsory reservations are available for groups. In order to make reservations, agents must contact Flam railway directly, by E-mail at
[email protected] or by phone (+47) 57 63 21 00 or by fax (+47) 57 6323 50.
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HOW TO BOOK POINT-TO-POINTS AccesRail introduces a new and easy way to sell rail point-to-point tickets on GDS. Point-to-point tickets are sold the same way as any regular airline ticket. Availability display, booking, attaching the fare record and finally ticketing – all based on the regular PNR. * Please Note: The information used below is for example purposes. Specific GDS transactions may vary or agents could use alternative commands.
Step 1: Request Availability AN20APRXZOQFV/A9B [AN day month dep arr / A9B]
AN20APRXZOQFV/A9B ** AMADEUS AVAILABILITY - AN ** 1 *9B2061 DR SR HR UR XZO QFV YR MR BR KR 2 *9B2601 DR SR HR UR XZO QFV YR MR BR KR 3 *9B2063 DR SR HR UR XZO QFV YR MR BR KR 4 *9B2605 AR ER GR IR XZO QFV LR FR PR CR JR OR QR RR VR ZR 5 *9B2548 DR SR HR UR XZO QFV YR MR BR KR
0811
29 WE 20APR 0000 1451 0 TRN
6:40
1035
1751
0 TRN
7:16
1611
2234
0 TRN
6:23
2311 0656+1 0 TRN TR WR XR YR MR BR KR NR
7:45
1035
7:16
1751
7 TRN
TO DISPLAY CONNECTIONS ENTER -MDStep 2: Sell from Availability Sell the applicable train destination SS1Y1 [Sell 1 pax Y Class from line 1] RP/YUL9B1100/ 1 9B2061 Y 20APR 3 XZOQFV NN1 OPERATED BY SUBSIDIARY/FRANCHISE SEE RTSVC
0811 1451
TRN
0
Step 3: Price the Point-to-Point FXX/S1- Price segment one FXX * FARE BASIS * DISC * PTC 01 YC * * 1 *1*ARPT RESTR FARE XZO SEG 1 AIRPORT FARES MAY APPLY AT : OSL /
9B Sales Manual 2008
* FARE * 136.96
* MSG *
*T *Y
52
Step 4: Building the PNR Build the PNR as you would for an Airline Booking. Name: NM1Jones/Thomas Phone: AP201-798-4553 Ticketing: TKOK Received: RFTravel Agent Payment: FPCheck RP/YUL9B1100/ RF TRAVEL AGENT 1.JONES/THOMAS 2 9B2061 Y 20APR 3 XZOQFV NN1 OPERATED BY SUBSIDIARY/FRANCHISE SEE RTSVC 3 AP 201-798-4553 4 TK OK22MAR/YUL9B1100
0811 1451
TRN
0
Step 5: Store the Fare FXP FXP 01 JONES/THOMAS
-----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG OSL QFV 9B 2061 Y Y 20APR 0811 YC 20APR20APR 30 NOK CAD CAD
650 128.00 8.96NV
20APR05OSL 9B QFV650.00NOK650.00END
CAD 136.96 RATE USED 1NOK=0.19760CAD RATE USED 1NOK=0.19760CAD TICKETS ARE NON REFUNDABLE AFTER DEPARTURE ENDOS RAIL CONDITIONS/ REFUND RESTRICTIONS APPLY Step 6: End and retrieve PNR ER --- TST --RP/YUL9B1100/YUL9B1100 CR/RM 22MAR05/2100Z 2GIVBR 1.JONES/THOMAS 2 9B2061 Y 20APR 3 XZOQFV KK1 0811 1451 3 AP 201-798-4553 4 TK OK22MAR/YUL9B1100 5 SSR NSST 9B KK1 XZOQFV/049,P1/440/S2 6 FE PAX RAIL CONDITIONS/ REFUND RESTRICTIONS APPLY/S2 Step 7: To Ticket TTP
Verify if seat numbers appear on the ticket or on the itinerary.
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Step 1: Request Availability 120APRXZOQFV‡9B [1 day month dep arr] 120APRXZOQFV‡9B 20APR WED XZO/Z‡2 19B/** 2601 D0 S0 H0 U K0 REQ ALL RES 29B/** 2063 D0 S0 H0 U K0 REQ ALL RES 39B/** 2605 A0 E0 G0 I0 C0 J0 O0 Q0
QFV/‡0 Y0 M0 B0 XZOQFV 1035A
Y0 M0 B0 XZOQFV
551P
TRN 0
411P 1034P
TRN 0
L0 F0 P0*XZOQFV 1111P T0 W0 X0
656A‡1 TRN 0 XJ
Note: In Sabre, all 9B trains requiring seat reservations are displayed with indication “0”. Although this number could be interpreted as “no available seats”, reservations are confirmed and seats are assigned. In case the seats are really sold out, AccesRail replies with UN (unable to confirm). Free sale trains are indicated with the number 4 following the booking classes. Step 2: Sell from Availability Sell the applicable train destination 01Y1 [Sell 1 pax Y Class from line 1] 01Y1 1 9B2601Y 20APR W XZOQFV NN1 1035A 551P OPERATED BY NSB RAIL SERVICE MAY MAKE MULTIPLE STOPS RAIL CONDITIONS APPL Step 3: Price the Point-to-Point WPS1 - Price segment one WPS1 BASE FARE EQUIV AMT TAXES NOK650 USD105.00 7.30NV 650 105.00 7.30 ADT-01 YC XZO 9B QFV650YC NOK650 END RAIL CONDITIONS/REFUND RESTRICTIONS APPLY. 1-
TOTAL USD112.30ADT 112.30TTL
Step 4: Building the PNR Build the PNR as you would for an Airline Booking. Name: -Jones/Thomas Phone: 9201-798-4553 Ticketing: 7T-A Received: 6Travel Agent Payment: 5Check
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1.1JONES/THOMAS 1 9B2601Y 20APR W XZOQFV PN1 1035A OPERATED BY NSB TKT/TIME LIMIT 1.T-A PHONES 1.EWR*5147334962 FARE - PRICE RETAINED RECEIVED FROM - TRAVEL AGENT 5UW7.UAR*A9B 1202/28MAR05 DJIPDZ
551P
Step 5: Store the Fare PQ PQ FARE SUBJECT TO CHANGE BASE FARE EQUIV AMT TAXES 1NOK650 USD105.00 7.30NV 650 105.00 7.30 ADT-01 YC XZO 9B QFV650YC NOK650 END RAIL CONDITIONS/REFUND RESTRICTIONS APPLY.
TOTAL USD112.30ADT 112.30TTL
Step 6: End and retrieve PNR ER
1.1JONES/THOMAS 1 9B2601Y 20APR W XZOQFV KK1 1035A 551P OPERATED BY NSB TKT/TIME LIMIT 1.T-A PHONES 1.EWR*5147334962 FARE - PRICE RETAINED AA FACTS 1.SSR NSST 9B KK1 XZOQFV2601Y20APR/057/440 RECEIVED FROM – TRAVEL AGENT 5UW7.UAR*A9B 1202/28MAR05 DJIPDZ H
Step 7: To Ticket W‡KP8 W‡KP(commission percentage)
Verify if seat numbers appear on the itinerary. If they do not, please enter the seats as an Associated remark and reprint the itinerary. Note that in Sabre, when the car number contains 3 characters, the last digit is not printed and should be added by hand.
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Step 1: Request Availability A20APRXEVXWL-9B [A day month dep arr] 20APR-WE-218P XEVXWL(STOGOT) ** ** XEV ALTERNATE ARN BMA NYO/XWL ALTERNATE GOT 1 9B4437 F- C- S- XEVXWL 210P 514P * TRN 2 9B4439 F- C- S- XEVXWL 310P 617P * TRN 3 9B4435 F- C- S- XEVXWL 110P 412P * TRN 4 9B4405 F- C- S- XEVXWL 530P 821P * TRN 9B4405 REQUEST ALL RES 5 9B4441 F- C- S- XEVXWL 410P 714P * TRN 6 9B4177 J- YXEVXWL 207P 655P * TRN 7 9B4433 F- C- S- XEVXWL 1210P 312P * TRN 8 9B4443 F- C- S- XEVXWL 510P 813P * TRN 9 9B4181 J- YXEVXWL 407P 912P * TRN
Note: 9B trains requiring seat reservations are displayed with indication “-”. Although this symbol could be interpreted as “no available seats”, reservations are confirmed and seats are assigned. In case the seats are really sold out, AccesRail replies with UN (unable to confirm). Free sale trains are indicated with the number 4 following the booking classes. Step 2: Sell from Availability Sell the applicable train destination 01S2 [Sell 1 pax S Class from line 2] >01S2 1 9B4439S 20APR XEVXWL NN1 310P *OPERATED BY SWEDISH RAILWAYS
617P/ORQST ONLY
Step 3: Price the Point-to-Point 4P*S1 - Price segment one >4P( PNR PRICED ON 28MAR FOR TKTG ON 28MAR * RAIL CONDITIONS/REFUND RESTRICTIONS APPLY * PRICING RULES VALIDATING CARRIER DEFAULT 9B ** 20APR DEPARTURE DATE/ 20APR IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * 1SEK/0.144300USD
001-
BF SEK
TX USD
EV USD
1035 1035
0.00 0.00
149.00 149.00
TOTAL USD 149.00 SLSJI 149.00 TTL USD
ADT XEV 9B XWL 1035SEK1035END 9B)>
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Step 4: Building the PNR Build the PNR as you would for an Airline Booking. Name: -Jones/Thomas Phone: 9*201-798-4553 Ticketing: 7T/ Received: 6Travel Agent Payment: 5$Check
1P- NNGFDY 1.1JONES/THOMAS*ADT 1*9B4439S 20APR WE XEVXWL PN1 P- 1.ACX2017984553 T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX >
310P
617P/O
Step 5: Store the Fare 4PQ >4PQ( FARE QUOTE OR PI ADDED - END TRANSACTION TO STORE FARE QUOTED 28MAR BY AGT- DS/ACX * RAIL CONDITIONS/REFUND RESTRICTIONS APPLY * PRICING RULES VALIDATING CARRIER DEFAULT 9B ** 20APR DEPARTURE DATE/ 20APR IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * 1SEK/0.144300USD
001-
BF SEK
TX USD
EV USD
1035 1035
0.00 0.00
149.00 149.00
TOTAL USD 149.00 SLSJI 149.00 TTL USD
)> Step 6: End and retrieve PNR ER 1P- NNGFDY 1.1JONES/THOMAS*ADT 1*9B4439S 20APR WE XEVXWL KK1 310P 617P/O P- 1.ACX2017984553 T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX **** ITEMS SUPPRESSED ****/S R-1P TRAVEL AGENT PRG DTE-20MAY05 ACX GS DS 1922Z/28MAR05 AG SSRNSST9BKK1XEVXWL4439S20APR-JONES/THOMAS.046/6 AG SSRNSST9BKK1 XEVXWL4439S20APR.046 To display seats: *SG Step 7: To Ticket EZ
Verify if seat numbers appear on the ticket or on the itinerary. 9B Sales Manual 2008
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Step 1: Request Availability A20APRXZOQFV/9B [A day month dep arr] A20APRXZOQFV/9B WED 20APR05 OSLO 1 XZO QFV 0811 1451 2 XZO QFV 1035 1751 3 XZO QFV 1611 2234 4 XZO QFV 2311Š0656 ‡A*· PRE ‡
/BERGEN ¤9B2061 DR SR ¤9B2601 DR SR ¤9B2063 DR SR ¤9B2605 AR ER
HR HR HR GR
20/0000 UR YR MR UR YR MR UR YR MR IR LR FR
20/2359 G*GAL BR KR TRN X BR KR TRN X BR KR TRN X PR CR JR ORŠTRN X
Step 2: Sell from Availability Sell the applicable train destination N1Y1 [Sell 1 pax Y Class from line 1] PRE ‡N1Y1‹ 1. 9B 2061 Y 20APR XZOQFV NN1 OPERATED BY NSB REQUEST ALL RESERVATIONS OFFER CAR/HOTEL ‡CAL· PRE ‡
0811
1451
‡HOA·
Step 3: Price the Point-to-Point FQ - Price segment one ‡FQ PSGR FARE TAXES TOTAL PSG DES FQG 1 CAD 128.00 9.00 137.00 AD GUARANTEED GRAND TOTAL INCLUDING TAXES **** CAD 137.00 AD RATE USED IN EQU TOTAL IS BSR 1NOK - 0.1976CAD AD LAST DATE TO PURCHASE TICKET: 20APR05 UNABLE TO FILE - NEED NAMES Step 4: Building the PNR Build the PNR Name: Phone: Ticketing: Received: Payment:
as you would for an Airline Booking. N.Jones/Thomas P.YMQB*733-4962 T.T* R.Travel Agent F.Check
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5AK7- ACCESSRAIL CANADA YYZ LDRJXE/PN ABC9B 5AK7FPN AG 99999992 22MAR 1.1JONES/THOMAS 1. 9B 2061 Y 20APR XZOQFV PN1 0811 1451 OPERATED BY NSB FONE-YMQB*5147334962 TKTG-T* PRE ‡
WE
Step 5: Store the Fare FQBB ‡FQBB *** BEST BUY QUOTATION *** LOWEST FARE AVAILABLE FOR THIS ITINERARY *** NO REBOOK REQUIRED *** PSGR QUOTE BASIS FARE TAXES TOTAL PSG DES FQG 1 YC CAD 128.00 9.00 137.00 AD GUARANTEED AT TIME OF TICKETING GRAND TOTAL INCLUDING TAXES **** CAD 137.00 AD RATE USED IN EQU TOTAL IS BSR 1NOK - 0.1976CAD AD LAST DATE TO PURCHASE TICKET: 20APR05 ‡ Step 6: End and retrieve PNR ER 5AK7- ACCESSRAIL CANADA YYZ LDRJXE/PN ABC9B 5AK7FPN AG 99999992 22MAR 1.1JONES/THOMAS 1. 9B 2061 Y 20APR XZOQFV KK1 0811 1451 OPERATED BY NSB ** SEAT DATA EXISTS ** ‡*SD· ** VENDOR REMARKS DATA EXISTS ** ‡*VR· FONE-YMQB*5147334962 TKTG-T* PRE ‡
WE
To display seats: *V VENDOR REMARKS VRMK-VI/A9B *9B2061Y/NSST - 049/440 2110Z 22MAR PRE ‡
Enter seats as a segment associated remark. Step 7: To Ticket TKP
Verify if seat numbers appear on the ticket or on the itinerary.
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Step 1: Request Availability A20JULXZOQFV‡9B [A day month dep arr]
A20JULXZOQFV‡9B WE 20JUL OSL / BGO Š 0:00 HR 1 9B2609 DR HR UR YR BR KR XZOQFV 639A 220P TRN* 0 2 9B2061 DR HR UR YR BR KR XZOQFV 811A 251P TRN* 0 3 9B2601 DR HR UR YR BR KR XZOQFV1035A 551P TRN* 0 4 9B2063 DR HR UR YR BR KR XZOQFV 411P 1034P TRN* 0 5 9B2605 AR ER GR IR LR QR TR WR XR YRŠXZOQFV1111P 656AŠTRN* 0 6 9B2043 DR HR UR YR BR KR XZOQFV 411P 1034P TRN* 4 7 9B2040 D0 H0 U0 Y0 B0 K0 XZOQFV 411P 1034P TRN* 7 8 9B2030 DR HR UR YR BR KR XZOQFV 811A 251P TRN* 7 MEALS‡A*M· CLASSES‡A*C0· MORE‡A*·
Step 2: Sell from Availability Sell the applicable train destination O1Y1 [Sell 1 pax Y Class from line 1]
‡01Y1‹ V 1 9B 2609Y 20JUL XZOQFV NN1 639A REQUEST ALL RESERVATIONS - 9B OFFER CAR/HOTEL ‡CAL· ‡HOA· OPERATED BY NSB
220P
Step 3: Price the Point-to-Point $BS1 - Price segment one
‡$BS1-*14T6 *FARE GUARANTEED AT TICKET ISSUANCE* NO REBOOK REQUIRED *PENALTY APPLIES* LAST DATE TO PURCHASE TICKET: 20JUL05 $BB-1 C20JUN05 OSL 9B QFV 650YC NOK650END FARE NOK 650 EQU CAD 124.00 TAX 9.00NV TOT CAD 133.00 S1 NVB20JUL/NVA20JUL E RAIL CONDITIONS/ E REFUND RESTRICTIONS APPLY
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Step 4: Building the PNR Build the PNR Name: Phone: Ticketing: Received: Payment:
as you would for an Airline Booking. N:Jones/Thomas P:YMQB/*201733-4962 T:T/ R:Travel Agent F-Check
W4VPZQ/01 QSR9B DQSR01 AG 0 20JUN 1.1JONES/THOMAS 1 9B2609Y 20JUL XZOQFV PN1 639A 220P OPERATED BY NSB FONE-YMQB/*2017334962 FOP:-CK TKTG-T/ ‡
WE
Step 5: End and retrieve PNR ER
W4VPZQ/01 QSR9B DQSR01 AG 0 20JUN 1.1JONES/THOMAS 1 9B2609Y 20JUL XZOQFV KK1 639A 220P WE OPERATED BY NSB FONE-YMQB/*2017334962 FOP:-CK TKTG-T/ GFAX-SSRNSST9BKK1XZOQFV2609Y20JUL-1JONES/THOMAS.040/444
Step 6: Store the Fare T:$BC9B/Zxx (xx is commission percentage)
‡$B-*20QJ/Z10/C9B *FARE GUARANTEED AT TICKET ISSUANCE* *PENALTY APPLIES* LAST DATE TO PURCHASE TICKET: 20JUL05 $B-1 C29JUN05 OSL 9B QFV 650YC NOK650END FARE NOK 650 EQU CAD 124.00 TAX 9.00NV TOT CAD 133.00 S1 NVB20JUL/NVA20JUL E RAIL CONDITIONS/ E REFUND RESTRICTIONS APPLY RATE USED IN EQU TOTAL IS BSR 1NOK - 0.1866CAD BAGGAGE ALLOWANCE: 2PC ‡ Step 7: To Ticket HB:
Note: Seat and Car Numbers have to be entered as an Associated remark. 9B Sales Manual 2008
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Step 1: Request Availability for EJR Pass:
To display availability for 01Dec for pseudo train/flight between XZJ (rail) and XZP (pass)
101DECXZJXZP¥9B« 01DEC 19B 29B 39B 49B
SAT 9983 9984 9985 9990
XZJ/Z¥9 Y4 F4 Y4 F4 Y4 F4 Y4
XZP/EST-14 XZJXZP XZJXZP XZJXZP XZJXZP
1303 1304 1305 1310
1400 1400 1400 1400
TRN TRN TRN TRN
0 0 0 0
Step 2: Sell from Availability
To sell one economy class from Line#2 of Availability response above 01Y2« 9B 9984 Y 01DEC XZJXZP SS1 1303 1400 RAIL SERVICE MAY MAKE MULTIPLE STOPS RAIL CONDITIONS APPLY -FARIZAN/RAIL TEST MS«* 9SIN*8888«* 7TAW/-«* 6TEST«* Step 3:
Build PNR
PNR is created for a single Adult passenger Note: PNR Ticket Record shows “Not Priced” *DUSMRN« 1.1FARIZAN/RAIL TEST MS 1 9B9984Y 01DEC 6 XZJXZP HK1 1304 1400 TKT/TIME LIMIT 1.TAW/PHONES 1.SIN*8888 CUSTOMER NUMBER - 123456 PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED 9B Sales Manual 2008
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RECEIVED FROM - TEST J4E8.VMQ*AFM 0337/12JUL07 DUSMRN H
Step 4:
Price PNR
To price with Validating Carrier Hahn Air Lines (HR) specified in the command. Note: Primary pricing command is WP. To specify Validating Carrier add secondary qualifier “A” followed by 2-letter carrier code WPAHR« PSGR TYPE ADT - 01 CXR RES DATE FARE BASIS NVB NVA BG XZJ XZP 9B Y 01DEC Y4EJR 01DEC 02P FARE JPY 20000 EQUIV SGD 251.00 TOTAL SGD 251.00 ADT-01 Y4EJR XZJ9B XZP164.53NUC164.53END ROE121.551 ENDOS*SEG1*EXCHANGE FOR JR EAST PASS/4-DAY FLEXIBLE/ADULT ENDOS*ORDINARY RATE USED 1JPY-0.012519000008SGD ATTN*NO DMC CHECK XZPXZJ ATTN*VALIDATING CARRIER SPECIFIED - HR
Step 5: Display pricing Details (optional)
To verify the pricing details WPDF« WPDF PSGR TYPE ADT FARE JPY 20000 EQUIV SGD 251.00 TOTAL SGD 251.00 XZJ9B XZP164.53NUC164.53END ROE121.551 RATE USED 1JPY-0.0125190000080SGD /////////////// TRAFFIC DOCUMENT ISSUED IN SIN /////////////// PU -FARE BASIS-CUR NUC AMT ELEMENT DESCRIPTION ----------- GI 01 Y4EJR JPY 164.53 XZJ-XZP 9B /OW RTG PA 164.53 TOTAL NUC -IATA RATES OF EXCHANGE USED IN FARE CALCULATION -------------9B Sales Manual 2008
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121.5510000000000 JPY-ROE EFF 01JUL07*INDEF -BSR USED IN FARE CALCULATION --------------------------------1JPY:0.0125190000080SGD -PRICING UNIT TRIP TYPE --------------------------------------PU 01 - NORMAL ONE WAY
Step 6: Store Priced fare to Ticket fare recorded (TFR)
To store the fare from the Pricing response above. Note: The primary command to store fare to a Ticket Fare Record is WTFR. A maximum of seven (07) TFRs may be saved in a PNR at any one time. WTFR« EXCHANGE FOR JR EAST PASS/4-DAY FLEXIBLE/ADULT ORDINARY FARE RECORD-ADT-AUTO PRICED -ATPC VALIDATING CARRIER - HR 1 O XZJ 9B 9984Y 01DEC 1304 OK Y4EJR 01DEC 02P XZP JPY 20000 XZJ9B XZP164.53NUC164.53END ROE121.551 SGD 251.00 SGD 251.00 J4E8 VMQ *ALC 1653/12JUL07 WPAHR
Step 7: End/Retrieve PNR and Display TFR
To display the TFR that is saved in the PNR. Note: When PNR has only one TFR the details will be displayed **W« EXCHANGE FOR JR EAST PASS/4-DAY FLEXIBLE/ADULT ORDINARY FARE RECORD-ADT-AUTO PRICED -ATPC VALIDATING CARRIER - HR 1 O XZJ 9B 9984Y 01DEC 1304 OK Y4EJR 01DEC 02P XZP JPY
20000
XZJ9B XZP164.53NUC164.53END ROE121.551
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SGD 251.00 SGD 251.00 J4E8 VMQ *ALC 1653/12JUL07 TKT INSTRUCTIONS 1.W¥T¥FCASH¥KP8 WPAHR
Step 9: Ticket against the TFR using Future (FP)
Ticket against Future Processing Line created and saved in PNR earlier. Future processing is an option for the agent to save the ticketing Instructions in the PNR for ticketing at a later stage. At ticketing agent will just need to ticket against the FP Lines created and saved in the PNR. See TKT Instructions in PNR above. As there is only one FP line in the PNR the ticketing command is simply W# Note: Upon successful ticketing the ticket prints and the PNR is updated. W¥« F LINE PROCESSING STARTED OK
251.00
OK 6.6 LAST F LINE COMPLETED OK 0354 DUSMRN INVOICED
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HOW TO BOOK POINT-TO-POINT GDS SPECIFIC
1-Request availability: AN05JUNXZOQFV/A9B 2-Sell from Availability: Sell the applicable train number SS1F1 - Sell one pax First Class line 1 3-Price the Segment: FXX/S1 - Price segment one FXX/RCH/S1 – Price CHILD segment one FXX/RYTH/S1 - Price YOUTH segment one FXX/RCD/S1 – Price SENIOR segment one 4-Build the PNR: Build the PNR as you would an Airline booking Name: NM1 Jones/Thomas Phone: AP201-798-4553 Ticketing: TKOK Received: RF Travel Agent Payment: FP Check 5-Store the Fare: FXP 6-Ticket the PNR TTP
1-Request availability: 105JUNXZOQFV‡9B 2-Sell from Availability: Sell the applicable train number 01F1 - Sell one pax First Class line 1 3-Price the Segment: WPS1 - Price segment one WPPCNN – Price CHILD WPPYTH - Price YOUTH WPPSRC – Price SENIOR 4-Build the PNR: Build the PNR as you would an Airline booking Name: -Jones/Thomas Phone: 9201-798-4553 Ticketing: 7T-A Received: 6Travel Agent Payment: 5CK 5-Store the Fare: PQ 6-Ticket the PNR W‡KP8
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1-Request availability: A05JUNXEVXWL-9B 2-Sell from Availability: Sell the applicable train number 01F1 - Sell one pax First Class line 1 3-Price the Segment: 4P*S1 - Price segment one 4P*PCNN– Price CHILD 4P*PYTH- Price YOUTH 4P*PSRC– Price SENIOR 4-Build the PNR: Build the PNR as you would an Airline booking Name: -Jones/Thomas Phone: 9*201-798-4553 Ticketing: 7T/ Received: 6Travel Agent Payment: 5$CK Agents need to enter seat numbers as Remark. To display seat numbers enter *SG 5-Store the Fare: 4PQ 6-Ticket the PNR EZ
1-Request availability: A05JUNXZOQFV/9B 2-Sell from Availability: Sell the applicable train number N1F1 - Sell one pax First Class line 1 3-Price the Segment: FQS1 - Price segment one FQ*YTH 4-Build the PNR: Build the PNR as you would an Airline booking Name: N.Jones/Thomas Phone: P.YMQB*5147334962 Ticketing: T.T* Received: R.Travel Agent Payment: F.CK
Agents need to endorse the tickets manually, according to Fare rules. Agents need to enter seat numbers as Remark. For endorsement use format: TMU1/EBRAIL CONDITIONS APPLY. For seat numbers use RI.S1*WAGON 2 SEAT 025. To display seats *V 5-Store the Fare: FQBB 6-Ticket the PNR TKP 9B Sales Manual 2008
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1-Request availability: A05JUNXZOQFV‡9B 2-Sell from Availability: Sell the applicable train number 01F1 - Sell one pax First Class line 1 3-Price the Segment: $BBS1 - Price segment one $B*C5 – Price CHILD (age 5) $B*YTH17 – Price YOUTH (age 17) $B*SRC65 – Price SENIOR (age 65) 4-Build the PNR: Build the PNR as you would an Airline booking Name: N:Jones/Thomas Phone: P:YMQB/*5147334962 Ticketing: T:T/ Received: R:Travel Agent Payment: F-CK Seat and Car numbers must be entered as an Associated Remark. Use format RMA1 … 5-Store the Fare: T:$BZ10/C9B 6-Ticket the PNR HB:
1-Request availability: 125XZJXZP‡9B 2-Sell from Availability: Sell the applicable train number 01F1 - Sell one pax First Class line 1 3-Build the PNR: Build the PNR as you would an Airline booking Name: -Jones/Thomas Phone: 9201-798-4553 Ticketing: 7T-A Received: 6Travel Agent Payment: 5CK 4- Price the Segment: WPS1 - Price segment one WPPCNN – Price CHILD WPPYTH - Price YOUTH 5-Store the Fare:
WTFR 6-Ticket the PNR AGAINST trf FOR NAME 1 W¥T1N1¥FCASH¥AHR 9B ELECTRONIC TICKETING PROCEDURES 9B Sales Manual 2008
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9B ELECTRONIC TICKETING PROCEDURES AVAILABLE AS OF 13 MARCH 2008 WORLDWIDE IN AMADEUS AND GALILEO Electronic ticketing is available worldwide for German Rail products: Rail & Fly and German sector tickets. Tickets must be issued on one of our interline partners: Qatar Air (QR), Etihad (EY) or Middle East Airlines (MS) at this point but more airlines coming weekly.
Rail & Fly and German Rail point to points e -ticketing • •
German Rail is e-ticketable worldwide, including Europe (on interline partners: QR, EY and ME). Travel agent issues the e-ticket and receives the German Rail order code (Ticket pickup number used at the DB ‘BahnTix’ vending machine) via SSR.
Example: RP/LON9B1100/LON9B1100 CR/RM 27MAR08/1855Z 2XJ8ZN 1.TEST/G 2 9B3061 Y 22APR 2 QYGCGN HK1 0400 0500 E* 3 AP YUL + 514 733 5247 - ACCESRAIL INC. - A 4 TK OK27MAR/LON9B1100 5 SSR MAAS 9B KK1 TKT PICKUP NBR 637631133 OBTAIN TICKET PRIOR BOARDING TRAIN FROM SELF SERVICE MACHINE/S2 6 SSR OTHS 9B HK/ PSGR INFO TO PRINTOUT SEE WWW.BAHN.DE/RAILANDFLY
• • • •
Please link to the above URL for information about procedure. E-ticket must be issued by Travel Agent. Passenger must obtain train ticket at a DB vending machine. Passenger does not pay at the vending machine.
***9b does not support group PNR for electronic ticketing.***
Pickup of Rail & Fly and Point to Point ticket at the train station in Germany •
• • •
Once the e-ticket including DB segment is issued, the DB Rail & Fly or point to point ticket is available for pickup at all DB vending machines by entering the ticket pickup number (Example: 637631133) When the DB ticket is picked up, the status of the DB coupons in the electronic ticket will be changed from 'open' to 'flown'. If the DB ticket is not picked up, the railway coupon(s) remain 'open' and can be refunded and cancelled by the travel agent. After the passenger has picked up his Rail & Fly ticket, the time-frame for his onward journey is limited. It is advisable that the passenger prints out his ticket on the day of travel.
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However, the return portion, if purchased, can be used any time within next 12 months. World Sales Manual: http://www.accesrail.com/pdf/SALES_MANUAL_2008.pdf
Other Information • •
EAST JAPAN RAIL PASS -> e-ticketing possible as of June 1st SJ and SK e-ticketing will be possible. More information coming on May 30th.
For any additional information please contact AccesRail Help Desk at:
[email protected] or dial: 514-733-4962 ext. 1
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