From

ICB EM / MPP1 e-mail : : [email protected]

Attn. Copy

J.De Vooght / JP Wattiaux / K.Jansen / G.Theuwissen / K.Verspecht / N.Cras / W.Lochs / W.Verwilt B.Manteleers E.De Braekeleer / P.Hellin / M.Duro Gonzales / R. Van der Stockt / B.Colle C.Kemps / P.Soontjens / P.Lintermans J.Dierckx / JL Devisscher-Vercouillie P.Van den Broeck / Y. Siperius

Date Ref.

Info-ICB-EM_040630.doc

Sub.

Sales circular : Info note 06/2004 : Office systems & applications

Colleagues, Please find below in brief some info vs the following issues : 1) Product availability / roadmap / product portfolio a. Communication platform i. Hipath 3000 ii. Hipath 500 (be) / Hipath 1220 b. Workpoints c.

Applications

2) Sales support 3) Partner-Extranet 4) Miscellaneous 5) Training 6) Annexís Please distribute related info to portfolio related colleagues Ö .

In case you would like to keep on receiving these info notes, please forward a short e-mail ì keep me on the distribution list vs Info-note HOî to Krista Van Hove : [email protected]

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1.

product availability / roadmap / product portfolio

a. Platforms : I) Hipath 3000 v3.0 ! ~product phase-out (see chapter miscalenous / product phase outs) II) Hipath 3000 v4.0 : Product enhancements / as of HiPath 3000 V4.0 SMR7 are supported : .optiPoint 410 family ( excluding optiPoint 410 advance) is supported .Up to 128 ISDN adapters can now be operated on a HiPath 37xO V4.0 .Up to 6 TAPI120 V2.0 can now be operated on LlM .Simplified installation, configuration and maintenance .LDAP directory/database dialing .MoH via Xpressions Compact .Headset functions have been enhanced to support EHS (Electronic Hook Switch) Changes independent of SMR: .Revision of capacity limits .No further marketing or expansion of PSE/TMOM module feature .No further marketing, expansion or support of the CSTA ACL converter on HiPath 3000 V4.0

-WBT (web based training on enhancements availalble as of SMR 7) / see also SEBA

III) Hipath 1220 : - The M2 for HiPath 1220 V1.1 has been reached/declared. The systems may now be ordered, the ordering numbers can be found e.g. in the sales information document. Please keep in mind, that HiPath 1220 can only be delivered in pallets of 24 pieces. The first systems will be available for ìstandardî deliveries (before end of July) from the logistic centre in Eltersdorf/Germany.

Hipath 1220 WBT available !!

-on SEBA you can find also some th information about how to create a new ì7 î (e.g. Maltese) language for the phones and the PC tools -Countries planning to start market intro activities on Hipath 1220 should contact product management.

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Call cost control facility on Hipath 1220 :

The Call Charge Accounts subfolder in the Basic configuration folder is used for configuration of call charge account information. The amounts can be entered in the appropriate list field of the Value column with up to 6 digits before the decimal point. The Expended column displays the currently accumulated call charge costs. Inputs: -You can specify the call charge limit for every extension in the With Limits column. If the No limits check box is not checked (default setting), the extension will have unlimited call charges. By checking the Date for Reset (monthly) check box, a Day for Reset (00:00) can be specified for resetting the call charge limits. -You can specify the calendar day as a value (1 or 2 digit) between 1 and 28 (Note: if you enter 31 as the value, the call charge limit will only be reset for months with 31 days). The call charge limits are reset at midnight on the calendar day entered. Operational notes : -in case a given extension has made calls for more then the assigned budget (limit), the extension will not be able to make further external calls (emergency calls are still possible ) As a consequence of given situation there will be some kind of notification by means of a specific display text on related extension : the display will show: “Credit is out” st

Immediately after the reset (e.g. automatically on the predefined calendar day e.g. 1 day of the month) the extension can make calls again according given class of service and for the predefined amount (budget).

Note : The Hipath 1220 commercial brochure is available in English (hard copy / .pdf format) ; French and Dutch version available in .pdf format

i. Hipath 500 (be-i) Hipath 520/540/580 : see info on SEBA

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ii. Hipath 1100 (mea) : the NEW range of analogue systems On top of the info on SEBA, the available ìuserî info (user guides / service and administration manuals) will also be available on www.HiPath.com at the download area -> User Guides Note : latest issues also cover Hipath 1190 !!

The introduction of the Hipath 1190 is country specific ! Countries that would like to introduce also the Hipath 1190 (e.g. configurations +/- up to 140 extension) have to forward some market & planning figures to Product Management indicating : -applicable streetprices for given communication platform and typical configurations within covered range -main competitors & offered system types -expected sales volume Hipath 1190 (number of systems 04-05 / 05-06 / 06-07)

b. Workpoints optiPoint 410 series = successor vs optiPoint 400 optiPoint 400 economy/ standard V3.0 will be phased out because: - successor: optiPoint 410 standard/economy V2.0. - of the phase out of the platform HiPath 3000 V3.0. ìplussesî with optiPoint 410 family: + a complete phone family is available + adjustment to the different working environment requirements are possible with the help of optiPoint adapter and modules (with optiPoint 410 standard/ advance) + comfortable use of applications as ENB, WAP via optiPoint display module (with optiPoint 410 standard/ advance) + PoL functionality of 802.3af and Cisco proprietary Phase-out planning optiPoint 400 Release of product phase-out plan Production stop for new systems M4 - Dates M43 07/04 10/04

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c. Applications 1. HG1500 v3.0 -) PDM1 also released for configurations HG1500v3.0/Hipath 37x0 v4.0 (more cost efective configurations vs former multi-HG1500 card configurations). The PDM1/HG1500v3.0/Hipath 37x0 set-up is supported as of 01/07/2004 Note : PDM1 module was already released before vs HG1500 v3.0 / Hipath 33x0 & 35x0 -) Extra services related to VPN and IPsec are scheduled to become available on the HG1500 v3.0 (so called ìstep 2 enhancementsî.) Have a look into the attached ìshort descriptionî on HG1500v3.0-step2. Introduction of these enhancements is country specific (a.o. related to xDSL services in your country!) ~commercial release of ìstep2î is scheduled for 10/2004. In addition, be aware that ñ due to these IPsec (embedded sw) ñ related HG1500 v3.0 modules are more liable vs more strict export regulations !!

2. Enhancements on XPC v2.0 The following improvements are scheduled to become available : 1. 2. 3.

Speed up of Auto-Attendant-short-dialling Separate short-dial destinations for various times of day Personal calendar for all Auto-Attendant -boxes

The first two will be released with HiPath 3000 V4.0 SMR 8 (scheduled for 07/2004). The third part is scheduled to become available as of HiPath 3000 V4.0 SMR 9 (scheduled for 9/2004). As of Hipath 3000 v5.0 the XPC v2.0 will also be able to support the ìannouncementsî functionality (e.g. to enhance the standard integrated UCD-call center functionality). The announcement functionality will be made available on a license basis.

3. Hipath AM (mea):

Are you looking for a solution that allows you to monitor the voice and VoIP communication costs of your company? Do you want to minimize telephone abuse? Do you need to budget and allocate usage charges within your internal organisation? Do you want to monitor the effectiveness of your company calls handling? Those are a few examples of the possibilities offered by our Accounting Management solution called HiPath AM. As supplement to the general release of HiPath AM for your market, we have now also standard packages at very attractive price available for the low end market starting from a package including licences for 50 ports. -You need more info on the product ? donít hesitate to consult our partnernet (SEBA) or product management. -You need price information ? Please contact your Siemens regional manager. -You want to order the product ? Simply fill in the special order document (also available on our partnernet ) and send it to the ordering department (attn L.Eyckmans). Note : filled out ordering sheet is required per Hipath AM order !

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4. ComAssistant : a new CTI application to be included in the portfolio (?) HiPath ComAssistant is a communication filtering application, which enables users to manage incoming voice and email communication. HiPath ComAssistant is browser-based and offers Computer Telephony Integration (CTI) features such as Click&dial, Call-Logging, lDAP Address Book search and ìOneNumber-Service.î Additionally, HiPath ComAssistant integrates into the mySAP environment. HiPath ComAssistant allows knowledge workers to strike the difficult balance between never missing a critical communication and creating uninterrupted time to execute high-priority business. Because users define their own communication profile, employees are able to perform at optimal efficiency throughout their business day.

For more info : have a look at the documentation available on SEBA

5. Cordless : a) Localisation functionality (see former info note : this service is only applicable on Hipath 4000 communication platforms !

b) directional antennaís : project specific : reference numbers : (Type SPA / 1900 /85 / 85) antenna : DFS: 1319.26.0020 cable : DFS:RG223/1M/TNCMale/Nmale outdoor housing : DFS: 0401/041

c) Gigaset active Ex With effect from 2004/08/01 the prices (BP and all transfer prices) of the following positions are adjusted due to a market price level:

Please contact your sales partner withing the Business unit to get the updated pricing info

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6. GSM box AS5401 (country & distribution channel specific) Product info available on SEBA

7. HHSC : Hipath Hotel Service Center : Siemens new hotel application The HiPath Hospitality Service Center, the end-to end communications and guest service management system, is a conceptual breakthrough in the integration of communication services and the management and monitoring of guest services. This innovative solution, helps you to map your business strategy onto consistent guest services and thereby increase your profitability. The Hipath Hospitality Service Center enables hotels to improve guest services, and to work smarter, faster and more efficiently. It also provides the property or hotel chain management with tools to measure the quality of service delivered as well as a wide range of useful information and statistics. The state-of-the-art communications center based on your existing IT infrastructure. The HiPath Hospitality Service Center is a PC-based client-server application specially designed for the requirements of the hospitality industry. The intuitive Windows user interface is structured exactly according to your wishes using various independent modules. Service Tracking raises customer satisfaction levels while at the same time optimizing your deployment of personnel. The system monitors each individual service request from the time it is submitted to the time it is met. The personal welcome in the central Guest Service Communications Center maintains the ìhuman touchî and the sense of individual care. All essential personnel resources in the hotel are controlled centrally by this system. This enables you to guarantee your guests the greatest possible speed and reliability in fulfilling their wishes, while at the same time optimizing the deployment of personnel. Efficient processes and the best use of your human resources will improve your financial figures. Your profitability will be increased by guests making return visits to your hotel. The Multimedia Center for the specific needs of the hospitality industry. Telephones, cellphones, PDAs and cordless phones, Internet, Intranet, spreadsheet and invoicing applications and building management: in the HiPath Hospitality Service Center all these concepts are integrated to achieve significantly faster work processes. Telephone calls to guests are connected in a matter of seconds, guest requests are forwarded immediately to the appropriate service personnel. The HiPath Hospitality Service Center makes the transparent hotel a reality. All the features necessary for smooth operation are available on a single interface: room status with name of guest, length of stay, tariff, special requirements etc., services, restaurant and bar checks, minibar status. ìDo not disturbì function or wakeup call in eight languages ñ the operator is always kept in the picture and can control all processes to the satisfaction of the guest. In future, your guests will only have to press a single key to obtain any service quickly and reliably. Your guests will find it a welcome simplification that they now only have to press a single telephone key ñ whether they require reception, room service, wake-up call or laundry service. Guests receive competent information every time and can be assured that their requests will be promptly met. Service-tracking monitors the processes from order to completion. Guest name, phone number and time are displayed on screen as each call is received. It is only necessary to click on one of the predefined guestservice request texts and the order can be processed directly on the PC or forwarded to the appropriate service unit (e.g. housekeeping, catering, service runners). It goes without saying that there is also a possibility of entering plain text comments. Each order is tracked on screen with its status and time. No guest order is mislaid or forgotten and everything is done as quickly as possible by the most appropriate member of staff. The system tracks the order in the background to ensure that the customer requests are met on time. HHSC market intro activities are scheduled EQ3-Q4-2004; more info will follow the following weeks

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8. Update vs ì Standard / Base serverî (ref application platforms) See annex for an overview on per application to be aplied platform

The version v2.0 is scheduled to become avialable as of 01/10/2004, scheduled enhancements : see below (Full .ppt you can find on SEBA)

DR

HiPath ProCenter Compact V2.0 New Features in V2.0

AF T

9. Hipath ProCenter Compact : v2.0


Enhanced reporting tools provide better operational efficiency and increase usability.


Split in standard and customizable reports




Intraday reports supported




Print preview option supported




Export of all statistical data


Enhanced support for Accounting programs
Optimized marketing model
Improved license handling

Confidential

10. TMCAS module Hipath 3000 (country specific) ~2Mbit interface ì channel associated signalling TMCAS module / Hipath 3000 v4.0

In case you would to introduce this type of interface into your country contact product management ! (forward -applicable streetprices for given type of interfacing -main competitors & offered system types -expected sales volume TMCAS(number of modules per 04-05 / 05-06 / 06-07)

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11. Customer relation management solutions : Hipath ProCenter Agile ~ market intro issues
Sales training ì SVUî (synchroneous virtual university sessions) -we already had 2 sales training sessions (begin & mid June) -extra training sessions can be organised on request .. but are no longer for free !!


Demo systems and customer reference systems (conditions) -during the kick-off at the conference meeting ìafrica Telecom 2004î in Cairo) we offered : -1 demo configuration Hipath ProCenter Agile (see annex) ñ special sw transfer factor = 0,1 (these special conditions are only valid till begin sept 2004 !!) -1 customer reference installation Hipath ProCenter Agile (see annex) ñ special sw transfer factor = 0,3 -above special offers are only valid towards countries & distribution channels : participating the service training session ! forward info on the offered configurations at ì customer reference th conditionsî before July 15 (offers made so far); per offer the following should be forwarded : a. customer name b. Hipath ProCenter Agile configuration (number of agents and supervisors) c.

Applicable communication platform (Hipath 3000 vs Hipath 4000)

-for future ìcustomer reference quotationsî please check before with product management (e-mail to : [email protected])


Service training sessions (see chapter 5) - in chapter 5 info vs service training sessions on Hipath ProCenter Agile is provided (session in M¸ as well as in Brussels)

2.

Sales support

-a) In order to support the Hipath 1220 activities, a new version of the marketing CD is made available (Hipath 1220 v1.1 / system sw 017 / systel CD 013) containing WBT, manuals,.. In case you would like to obtain a copy of this CD-rom : contact Product Management. (see also SEBA) -b) Hipath 3000 v4.0 ,SMR 7 enhancements : see WBT offering (and SEBA) -c) sales training ìHipath ProCenter Agileî ~ppt version is made available on SEBA

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3.

Hipath Partner Net = ì SEBAî

You can reach the Siemens Enterprise Business Area via the following link: https://enterprise-partnernet.icn.siemens.com

Don't forget to bookmark this link right away. See table below for an overview on the updates carried out since May 2004 description / doc. type

misc.

marketing

sales

service

Hipath 3000 v4.0 -WBT / SMR7 (ppt/pdf) [en]

x

-WBT SMR7 training announcement

x

-phase ñ out Hipath 3000 v3.0 -material list Hipath 3000 v4.0 (upd) -optiClient attendant functions SMR6

x x x

Hipath 1220 (see also TEMP-info-v1.0) -WBT (ppt/pdf) [en] + service guidelines -data sheets [en/fr/nl] -sales info doc. / sales release announcement -product presentation [en]

x x x x

Hipath 1100 : user / admin / service manuals

x

Hipath AM -sales transparencies [en/fr] -data sheet [en] / configuration overview [en] / brochure ìmeta managementî -scenarioís / ordering sheet / brief overview [en] -service guideline

x x x x

optiClient 130 v4.0 x

-sales info [en], -brief overview [en] Braille console Hipath 3000 (Hicom 150)

x

-sales infi [en/ge] Hipath Cordless office : data sheet (upd) [en]

x

Hipath Hotel Advanced v4.2 x

-hostprotocol Enterasys data components : data sheets [en] FSC computers & servers : type of platform per application

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x x

description / doc. type HG1500 v3.0 -bandwith management info (upd) -product data sheet (upd) [en] -service training announcement HG1500 V3.0 / S2 -short description HG1500 step1 / step 2 -draft info VPN solution

misc.

marketing

x x x x x x

Hipath ProCenter Agile -sales training ìSVUî (ppt/pdf) [en] -TMC lab test report on Agile v6.0 -test & demo system conditions vs market intro -service training overview issue ann. 06/2004 Compact

:

draft

service

x

GSM-Box : AS5401 product presentation [en] AS5401 brochure [en/nl]

Hipath ProCenter enhancements (ppt)

sales

x x x x

overview

x

Hipath ProCenter Office v1.3 (be-i) -sales info

x

AP11x0 : service guideline

x

ComAssistant : CTI application -Short description [en] / product presentation [en] optiClient attendant / Hipath 3000 v4.0 ~SMR6 XPCv2.0 : new supported facilities

x x x

Info-note HO issue 6/2004 (TEMP-info v1.0)

x

Remarks : In case you do not find info on SEBA vs ìSiemensî products marketted in your country : contact product management (provide an overview on Product info not available/accessable on SEBA) A new function has been enabled to the Siemens Enterprise Partner Area (SEBA). This is again an important step to facilitate your service business. The partners with an SLA for service support, will get 2 e-mails from the SEBA administration helpdesk. - One e-mail provides the user-id to get access to the SW Server. - A second e-mail provides the password. For Further info on these ì serviceî issues on SEBA please contact Mr R.Van der Stockt

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4.

Miscellaneous

a) questions & answers Q : in case an upgrade is done on the Hipath Hotel Advance v4.1 up to v4.2; do we have to take in account also some adaptations on the front Office Computer (FOC) e.g. Fidelio application sw. A : certified FOC suppliers do get automatically and upfront all related protocoll data ñ so they adapt there application (interfacing) accordingly. E.g. Fidelio is verry well aware of both Hipath Hotel Advance v4.1 & v4.2. Q : in case we have analog trunks on the Hipath 3000 - equipped with ANI-Clip modules; do we have the same ìon calling in basedî functionalities vs a Hipath 3000 equipped with ISDN(S0) trunks ? A : same facilities available Q : what is the maximum number on ìblockedî destination numers on Hipath 3000 v4.0 ? A : with the feature " Allowed/Denied numbers" it is possible to use max. 6 denied lists: 1 x denied list for 50 entries and 5 x denied lists with 10 entries per list. The individual numbers can cover up to seven digits, but the complete calling number must¥nt be specified. By such scenarios mostly a prefix blocking is enough. Note : making use of the LCR tables we can use an other way of ìblockingî specific numbers ~ using the LCR table we can implement +/- 500 ìblockedî destinations!

For more information to implement such a configuration please ask your service, a help function is on the Manager E

b) service notes / info vs new software releases New software released recently on : Hipath 1100 v5.x Hipath 1220 v1.1 Hipath 3000 v3.0 / Hipath 3000 v4.0 HG1500 v3.0 Hipath AP1120 Caracas Inn v4.1 Tapi 170 v2.0 Contact your service partner within the organisation to get some more details on the tackled issues.

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c) product phase-outs

1) Product Phaseout HiPath 3000 V3.0 The phaseout of the products HiPath 3000 V3.0 has been initiated for the direct and indirect channels in the sales. All sales activities relating to new sales and expansions for HiPath 3000 V3.0 are to be ended according to the milestone dates published below. New service contracts may no longer be issued nor may existing service or This phase-out has been initiated due to the release of the successor products HiPath 3000 V4.0. The new features and changes can be found in the relevant Sales Information. Migrations/Upgrades : The corresponding order items for standalone scenarios are available for upgrading software to HiPath 3000 V4.0. Orders for HiPath 3000 V3.0 will be accepted until 16.07.2004. From this point on only the successor products HiPath 3000 V4.0 can be ordered. All central training will be terminated at the same time. The end of hardware and software support by development is planned for 31.03.2005. Orders for expansions for HiPath 3000 V3.0 will be accepted until 31.03.2005. After this date, orders for expansions will no longer be accepted. Instead, an upgrade to the latest HiPath 3000 version must be performed. Requirements for Sales ÷ All new offers are to be based exclusively on the HiPath 3000 V4.0 Examine existing contracts for delivery obligations of HiPath 3000 V3.0 that cannot be met with the current product offering and notify product management of these cases. ÷ All customers with solutions based on HiPath 3000 V3.0 are to be informed of the upgrade process. Overview of Phaseout Dates Date

Description

16.07.2004 Order Stop for the Phase-Out Product, End of Central Training 31.03.2005 End of Hardware and Software Support 31.03.2005 Order Stop for Expansions and Customer Documentation

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5.

Training a) WBTís (ì Web based trainingî ) :

b)

Training sessions on HG1500 v3.0 (for ì specialistsî )

See annex

c) Training sessions on Hipath ProCenter Agile (see applications) i. Course

ì Agileî training sessions (TI-Brussels) UCD + CSTA connection on Hipath 3000

Duration Date Course

Hipath Procenter AGILE on Hipath3000 and 4000

1 day

4 days

30/08/2004

31/08/2004 till 03/09/2004

Hipath Procenter 5.1 on Hipath3000 and 4000

Duration Date

INFO-ICB-EM_040630_GEN.DOC

5 days 06/09/2004 till 10/09/2004

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ii.

ì Agileî Training sessions (TI-Munchen)

Service Training vs applications on Hipath 3000 : -from 28/06/2004 Ö till 02/07/2004 (english language)

Course Number: HPPC60_3K HiPath ProCenter Agile at HiPath 3000

Registration: You can register online via our Intranet: http://intranet.icn.siemens.de/training or you can contact our advisory and enrolment hotline: Phone: +49 (89) 722-49999 Fax: +49 (89) 722-59990 mailto:[email protected]

See also annex ìagile service trainingî for further info.

d) WBT on optiPoint 410 For more details on this WBT : have a look at SEBA (service info optiPoint 410) or contact Mr R.Van der Stockt.

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6.

Annexís

topic

description

ProCenter Agile

Terms and conditions on Agile demo and test configurations

HG1500 v3.0 ìstep 2î

Short description of enhancements offered in ìstep 2î HG1500 v3.0

yes

Training on HG1500 v3.0 ìstep2î

Description of training and prerequisites

no

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Annex vs SEBA yes