10 AUXILIARY SERVICES ANNUAL REPORT

TABLE OF CONTENTS DESCRIPTION

PAGE

Introduction of Auxiliary AVP

4

Introduction of Auxiliary Directors

5-7

Auxiliary Services At-A-Glance

8-10

Auxiliary Services Combined Financial Summary

11

Auxiliary Services Fund/R&R Balance

12

Auxiliary Services Combined Bond Debt

13

Auxiliary Services Combined Capital Project Report

14

Auxiliary Services Position Control Reports Combined

15

Auxiliary Administration/Vandal Store

16

Golf Course/Parking & Transportation Services

17

University Housing/University Support Services

18

Auxiliary Services Organizational Charts Auxiliary Administration

19

VandalStore

20

Golf Course

21

Parking & Transportation Services

22

University Housing

23

University Support Services (USS)

24

Auxiliary Administration Business Description/Operation

25

Key Undertakings

26

Financial Summary

27

VandalStore Business Description/Operation

28

Key Undertakings

29

Financial Summary

30

Campus Dining Business Description/Operation

31

Key Undertakings

32

Financial Summary

33

2

TABLE OF CONTENTS CONTINUED DESCRIPTION

PAGE

Golf Course Business Description/Operation

34

Key Undertakings

35

Financial Summary

36

Parking & Transportation Services Business Description/Operation

37

Key Undertakings

38

Financial Summary

39

University Housing Business Description/Operation

40

Key Undertakings

41

Financial Summary

42

University Support Services Business Description/Operation

43

Key Undertakings

44

Financial Summary

45

Auxiliary Services FY11 Forward Look

46-47

3

OUR MISSION: TO PROVIDE SELF-SUSTAINING QUALITY ESSENTIAL SERVICES IN SUPPORT OF THE UNIVERSITY OF IDAHO LIVING, LEARNING, AND WORKING ENVIRONMENT. OUR VISION: “YOUR SUCCESS IS OUR SUCCESS.” ANTICIPATING AND DELIVERING CUSTOMER EXPECTATIONS.

OUR VALUES: QUALITY, INTEGRITY, AND STEWARDSHIP. Tyrone Brooks, Assistant Vice President Dear Stakeholder: Our business model is based on our customer success approach in which we strive to not only meet your needs, but anticipate and exceed your expectations. Together, we can weather the economic ambiguity as long as our businesses are listening, identifying, and providing the satisfaction and value that you deserve! That’s why our operations focused on customer success and service basics in fiscal year 2010. I truly believe that it has enabled us to navigate through the economic uncertainty and concentrate on growing our businesses. In turn, our financial stewardship became stronger, as did the collaborative environment between our Auxiliary businesses. In fiscal year 2010, nearly 100% of our operating reserves were invested to fund critical deferred maintenance projects. Our facilities were in need of repair and business continuity was jeopardized. Therefore, capital projects were prioritized and large scale projects were completed to ensure basic facility operations. Completed projects included the replacement of the freight elevator, roof, and fire alarm system at Wallace Residence Center. Additional projects included the remerchandising and remodeling of the Commons Food Court and Common Grounds, the VandalStore, and Wallace Residence Dining Room. Operating initiatives along with facility investments drove a $969k increase in total revenues. Highlights include: Housing pioneered the use of MAP-Works at the University of Idaho which stepped up our interactions with students in crisis leading to improved student success and retention. VandalStore increased sales associate interactivity to help our customers find the right product to meet their needs. Parking rolled out the Vandal Gold parking pass program to provide a convenient auto renewal option for faculty and staff. These examples are just a few of the many activities we have focused on to improve our customers success. By listening to needs and suggesting or developing products and services, we add value for our customer. Heightened fiscal stewardship did not end with facilities as budget transparency was also prioritized. A budget committee was formed to develop and implement a multi-year budgeting process. As fiscal year 2010 began with budget planning, it continued with refinement, and ended with a $451k increase in net revenues over FY2009. However, this increase is not enough to meet our critical deferred maintenance, past budget deficits, or strategic investment needs. Therefore, we must challenge and push ourselves to meet the 5%+ net income goal. Auxiliary Services will continue our unwavering focus on customer success and fiscal stewardship. While we are realistic about the challenges in fiscal year 2011, our performance in FY2010 demonstrates the strength of our business model and our capacity to achieve UI’s growth initiative and vision. We look forward to further improvements in both our facilities and operations including: Theophilus Tower Elevator Renovation Project. Continuous build out of small projects to improve the function and livability of our older residence hall facilities. Further renovations to the main VandalStore to improve store comfort and product selection. Roll-out of text book rentals and the opening of VandalStore Boise and VandalExpress. Increased dining options at the new Denny’s and J Street. Our goal is to increase gross revenues by $1M and achieve net income of $1.5M in FY2011. Auxiliary Services will continue to focus on operating efficiencies, brand development, and sustainable targets for resource stewardship. 4

Greetings from your University of Idaho campus stores. This fiscal year we are very proud of our team’s dedication, drive and performance. For FY10 we executed a cultural change in our organization by focusing on customer engagement, student success, revenue growth and cost controls. The resulting financial performance in FY10 was a tripling of our year-over-year profitability. These dollars stay on campus and improve the quality of the University for the students benefit. A brief visit in the partially remodeled main store demonstrates our commitment to our customer’s experience and the quality of our products and services. In addition, we’ve partnered across Auxiliary Services and across the University to help further the goals and mission of other units. As a reward for our efforts, the students voted us the “Best bookstore in Moscow for 2010.” For that we are grateful. We have had a successful year, but there is more work to be done. Throughout this year and beyond, our team continues to leverage the resources and assets we have to exceed our mission and goals. Store improvements will continue and service levels will climb. The team’s drive has led to new market opportunities that we are developing this year and implementing in FY11 to improve our revenue generating business while increasing the engagement, branding, and outreach of the greater University of Idaho. The VandalExpress convenience store and the VandalStore in Boise are set to open in August of FY11. We’d like to express our appreciation for the opportunities found at the University of Idaho, the direction of our leaders, and of course, a tremendous thank you to our customers. Go Vandals!

John Bales, Director VandalStore

FY10 was a year of change for Campus Dining. The dining contract was in its final year, and therefore a Request for Proposal (RFP) was conducted. The goal of the University was clearly spelled out in the RFP, and several national companies submitted their bids to the University. After an extensive search process, Sodexo was selected and retained under a new format that was unique to the food service industry. In fact, only three such contracts are in existence. The University recognized Sodexo as the experts and the new contract allows us to operate all of the University’s food services as such. Sodexo saw the need for change in many areas and began by hiring myself as the new general manager. Several other changes took place within the management team to help with the new direction and planned success in moving forward. Team changes included new managers in the areas of Production, Marketing, Service, Operations, Retail, and Catering. I am confident in these new team members as each one brings the necessary expertise to their division. The most immediate requirement identified in the new contract was a comprehensive remodeling in both the Resident Dining and Retail operations. Hence, the resident dining facility and three retail locations will be remodeled. The result of these remodels will change the face of Campus Dining which will increase momentum and excitement. The work being done now, will strengthen relationships and create opportunities for years to come.

John Soules, General Manager Sodexo 5

The University of Idaho is extremely fortunate to own and operate its own golf course. Only two percent of universities in the U.S. share this privilege; a virtual who’s who list of prestigious institutions. To continue this proud tradition of 77 years, we are maximizing resources by increasing synergies between the day-to-day operations and enhancing cooperation with other interdepartmental entities for mutual success. The golf course has several different income centers driving our bottom line that are interdependent upon each other. The key to successful operations lies in increasing our rounds of golf, which in turn, positively impacts these income centers simultaneously. Therefore, we are stressing golf development programs as a catalyst to stimulating additional rounds of golf. The enrollment in HPERD classes doubled in FY10 and a new series of beginning golf classes are now offered to faculty, staff, and the general public. Our goal is to increase demand and stabilize revenue by converting beginners to season pass holders. Season pass sales are vital to dealing with the inclement weather. To ensure demand in our competitive market, we are aggressively improving the quality of our product. All of the course bunkers and the fourth tee box have been renovated. A new cart path was built and Campus Dining has made significant changes in the menu and ambiance of our restaurant, Bogeys. In collaboration with athletics, the short game practice facility is being redesigned which will benefit the UI golf team as well as the students in the PGM program (College of Business). The Golf Course will continue to venture beyond the day to day challenges, and provide excellent service for an exceptional golfing experience.

University Housing continues to move forward. Our focus on student success has been well received and has led to better success rates in University Housing. First year residence hall students jumped ahead of first year Greek students in Fall GPA to a 2.88 while controlling for high school GPA. Further, University Housing led the institution in its retention efforts of first year students when it began utilizing MAP-Works, an early-warning assessment to identify at-risk behaviors and attitudes. The strategy led to a significant boost in success rates of women particularly. University Housing remains committed to deliberate one-on-one discussions with students in crisis to guide them to the resources that can best help them. University Housing also continued to see record high satisfaction scores on its annual EBI Student Satisfaction Survey. Areas including facilities, safety and security, dining services, college/university, tolerance, and respect all were at 12 year highs for University Housing. University Housing also continues to invest heavily in itself in order to better meet the needs of today’s college student through renovations, refurbishments, and system upgrades. In FY10, University Housing completed a Wallace Basement renovation, Wallace roof replacement, Tower re-carpet, and returned several dozen apartments to an online status. Moving forward, University Housing has reorganized in order to better meet the needs of its mission and goals. This reorganization will see most key leadership positions within the department change prior to FY11. In fall 2010, the University will establish a freshman live-on requirement, which will allow University Housing to continue to positively impact student retention and success. As the University continues to grow, University Housing will continue to align itself with strategies to foster student success so that we can be the living option of choice for UI students.

Ray Gasser, Director University Housing

Doug Tyler, Director University of Idaho Golf Course 6

Parking and Transportation Services has fully embraced the customer success model developed by Auxiliary Services Administration. We are committed to providing excellent service and positive stewardship of the University’s transportation system resources while seeking solutions to the difficult problems of meeting the parking and access needs of the campus community. In 2010, Parking and Transportation Services focused on our six year financial plan. The plan responds to the need to improve financial stability and generate revenues necessary to meet the current and future parking and transportation needs of the University. The emphasis within Parking and Transportation Services has clearly changed over time, from management of the campus parking system, to a broader responsibility of planning, funding, and managing a safe and effective comprehensive transportation system. The greatest needs are for improvements to our campus pedestrian circulation and infrastructure. Many areas of our campus can be made safer and more efficient by mitigating conflicts caused by pedestrian, bicycle, and vehicle interactions. Bicycle circulation and storage, as well as transit service, are also priorities as we move forward in identifying the capital needs of the parking and transportation system. Steady progress was made in FY10 with our objective of updating the Campus Transportation Plan. The first phase, consisting of identifying and understanding the existing conditions on campus, was completed. We then focused on conflict zones; where less than desirable interactions between different modes of transportation occurred. The next step will be identifying the funding and implementation of the mitigations for these conflict areas. We look forward to the completion of this study and will continue to serve the needs of our campus community.

Carl Root, Director Parking and Transportation Services

For University Support Services (USS), FY10 was an important transitional year. After a previous year of turbulence, that saw much reorganization and Life-Safety construction, the management team looked to normalize operations. At the heart of this process was the hiring of a new Campus Events Manager. This is a critical leadership position for our unit as well as for the campus community. The staffing of this position was extremely successful, and three large signature events were conducted to high acclaim: Presidential Inauguration, Winter Commencement, and the Lionel Hampton Jazz Festival. Also successful was the Vandal Football Program, and USS worked diligently to ensure that every element relating to athletic events were conducted to the highest standard. From ticket sales to technical infrastructure, custodial to security services, our staff made each of the home games a success for the patrons coming to the Kibbie Dome. The operation and stewardship of the Dome continues to have major challenges related to the contribution of its users. As recommendations have been provided, solutions should be palpable in FY11. The Ticket Office also faced challenges as both full time management positions became vacant. However, due to the dedication of staff, ticketing of such events as the Humanitarian Bowl proved to be effective and efficient. Fortunately, the challenges were met and a stable financial footing has been established. In closing, FY10 will be seen as a pivotal year of transition in which USS was able to create a fiscally sustainable model that can continue into the future … providing vital support and stewardship for our University of Idaho campus community.

Robert Anderson, Director USS

7

2010 AUXILIARY SERVICES AT-A-GLANCE

Contract management of Dining Services, Vending and Pouring Rights Human Resource Support (HR) Business Services Business Technologies

Auxiliary Administration

Educational content sales for student success Vandal gear sales for U of I branding and engagement Technology sales and service Supply sales Convenience and sundries sales VandalStore

Resident Dining Catering experience Retail operations In-house accounting, HR, and marketing Concessions at Kibbie Campus liquor/food provider Campus Dining 8

2010 AUXILIARY SERVICES AT-A-GLANCE 18 hole championship golf course and home of the Vandal golf teams PGA accredited golf operation for the PGM program Golf development opportunities Tournaments in support of alumni fund raising activities and U of I marketing opportunities Golf Course

Parking system management Permit sales Parking system maintenance Parking enforcement Transportation planning Bicycle management Vandal Access Shuttle management and operation Parking & Transportation Services

12 residence hall communities/1679 residents 2 family housing units and 1 single graduate student community/290 residents Residence life staff to foster student success Maintenance and custodial staff Summer conference operations for youth and adult groups

University Housing 9

2010 AUXILIARY SERVICES AT-A-GLANCE

University Support Services

Management of the ASUI Kibbie Dome Management of campus events, including Presidential and Signature events Management of all major athletic competitive events Management of the equipment rental program Management of the UI Ticket Office Management of the UI Swim Center Management of Memorial Gym

On the nightfall of September 13, 2009, the final Kalwall™ panel was installed on the end wall of the Kibbie Dome.

10

2010 AUXILIARY SERVICES COMBINED FINANCIAL SUMMARY FY10 TOTAL AUXILIARY REVENUES EXPENSES

31,508,366

FY09 30,539,374

Variance 968,992

FY10

FY09

Salaries & Fringe Benefits (includes Hourly)

9,563,385

9,726,177

(162,792)

Operating Expense (includes Travel)

7,884,795

8,188,929

(304,134)

Cost of Goods

5,965,031

5,821,188

143,843

Capital Outlay

376,045

384,348

(8,303)

48,486

9,128

39,358

Bond Debt

4,251,000

4,251,000

0

University G &A

1,187,430

1,287,061

(99,631)

Misc. Transfers Out

1,622,327

713,515

908,812

30,898,500

30,381,346

517,154

609,867

158,028

451,839

Bad Debt

TOTAL AUXILIARY EXPENSES NET PROFIT (LOSS)

FY10-FY09

11

FY10 AUXILIARY SERVICES ENDING FUND BALANCE

FY10 AUXILIARY SERVICES ENDING R&R BALANCE

QUALITY

INTEGRITY

STEWARDSHIP

Pledge to financial success

12

2010 AUXILIARY SERVICES COMBINED BOND DEBT The use of bonds in Auxiliary Services has been advantageous to the reinvestment of our operations. Listed below is the overview of the bond debt throughout Auxiliary Services. Fortunately, within the next six years $1.4 million of the debt will be paid. Series 2003: 2003 2003

$ 309,000 Housing $ 189,400 Parking

Last payment 2016 Last payment 2016

Series 2005A: 1999C

$ 20,100 Parking

Last payment 2019

Series 2007A: 1999 1999A 1999B 2001

$ $ $ $

Last payment 2025 Last payment 2025 Last payment 2025 Last payment 2041

Series 2010A: 1996 1997B 1997B

$ 68,600 Golf Course $ 694,500 Family Housing $ 193,400 Graduate Housing

108,400 Elmwood Apts. 36,000 Parking 106,600 Wallace 337,500 per LLC building (8 total)

Last payment 2013 Last payment 2016 Last payment 2016

FY09 & FY10 Bond Payment Total $4,251,000 Estimates and projections are under review, and include the assessment that approximately 1,000 additional Resident Hall beds will be needed by 2020. As Auxiliary Services looks to the future and continues to pay down bond debt, we pledge fiscal stewardship in the reinvestment of our facilities. All Auxiliary departments are committed to fulfilling not only our department vision, but the vision of the University as a whole.

13

2010 AUXILIARY SERVICES COMBINED CAPITAL PROJECT REPORT Completed Projects: 1. Bicycle rack additions 2. Bob‘s remodel (Wallace Dining Center) 3. VandalStore Boise implementation 4. Vandal Express implementation @ UI Commons 5. Bookstore paint & fixture replacement 6. Bookstore security camera replacement 7. Digital campus portal project 8. Dining Commons Food Court remodel/J-Street concept 9. Dining Commons Grounds remodel/Einstein‘s franchise implementation 10. Dining dishwashing room remodel 11. Dining equipment replacement 12. Golf Course bunkers & fairway mowers 13. Housing storage building completion 14. Kibbie Concession remodel 15. McConnell exterior painted 16. Parking pay station implementation 17. Parking office relocation (closure of North Campus Center) 18. Residential laundry facility upgrades 19. Residential micro-fridge implementation 20. Targhee lounge window replacement 21. Theophilus hallway carpet replacement 22. Theophilus panic bar replacement 23. Theophilus shower floor replaced (8th/9th) 24. Wallace basement remodel 25. Wallace bed & mattress replacement 26. Wallace chilled water condenser 27. Wallace fire alarm replacement 28. Wallace fire door replacement 29. Wallace lounge remodels (Wiley 5th/6th Floors) 30. Wallace freight elevator replacement 31. Wallace roof replacement Future Projects: 1. Bookstore point of sale system 2. Gooding & Ballard hallway carpet upgrades 3. Housing management system 4. Residential security camera replacement (yr. 3 of 5 yr. plan) 5. Sixth Street Market remodel/Denny's franchise implementation 6. South Hill apartment remodel 7. Starbuck‘s Coffee Shop implementation 8. Theophilus Tower elevator modernization 9. Walkway zone improvement 10. Wallace floor renovation

14

2010 AUXILIARY SERVICES COMBINED POSITION CONTROL REPORT FY10 Position Class Positions Exempt 24 Exempt/Temp. 5 Classified 68 Classified Temp. 15 Temp. Help/PERSI 19 Temp. Help/NON-PERSI 15 Student 284 Resident Assistants 57 Work Study 46 TOTAL 533

FTE 24 5 67 15 19 7.50 71.00 28.50 11.50 248.45

FY09 Positions FTE 28 27.00 6 5.50 67 66.30 15 15.00 27 24.25 15 7.50 294 73.50 57 28.50 37 9.25 546 256.80

Total Position Variance (4) (1) 1 0 (8) 0 (10) 0 9 (13)

Our goal in Auxiliary services is to provide teammate placement which focuses on strengths. We look for candidates whose “natural talents interact with their skills, knowledge, and experience.” In doing so, we have created work environments that are much more positive and productive. We are continually reviewing our organizational structures to maximize efficiencies and deploy positions to best meet our customer needs. 350

300 250 200 150 Total Positions

100

FTE

50 0 FY09 FY10 FY09 FY10 FY09 FY10 FY09 FY10 FY09 FY10 FY09 FY10 FY09 FY10 FY09 FY10 FY09 FY10 Student Resident Work Study Exempt Exempt/ Classified Classified/ Temp/ Temp/ PERSI NON-PERSI Employees Assistants Temp Temp

15

2010 AUXILIARY SERVICES ADMINISTRATION POSITION CONTROL REPORT FY10 Exempt Exempt/Temp. Classified Classified Temp. Temp. Help/PERSI Temp. Help/NonPersi Student Work Study TOTAL

Positions 2 1 11 0 0 0 2 3 19

FTE 2.00 1.00 10.75 0.00 0.00 0.00 0.50 0.75 15.00

FY09 Positions 3 0 4 0 1 1 1 0 10

FTE 3.00 0.00 4.00 0.00 1.00 0.50 0.25 0.00 8.75

2010 AUXILIARY SERVICES VANDALSTORE POSITION CONTROL REPORT FY10 Exempt Exempt/Temp. Classified Classified Temp. Temp. Help/PERSI Temp. Help/NonPersi Student Work Study TOTAL

Positions 4 1 10 1 4 6 53 0 79

FY09 FTE 4.00 1.00 10.00 1.00 4.00 3.00 13.25 0.00 36.25

Positions 5 0 11 0 6 12 62 0 96

FTE 5.00 0.00 11.00 0.00 5.25 6.00 15.50 0.00 42.75

16

2010 AUXILIARY SERVICES GOLF COURSE POSITION CONTROL REPORT FY10 Exempt Exempt/Temp. Classified Classified Temp. Temp. Help/PERSI Temp. Help/NonPersi Student Work Study TOTAL

Positions 2 0 2 0 5 3 6 3 21

FY09 FTE 2.00 0.00 1.70 0.00 5.00 1.50 1.50 0.75 12.45

Positions 2 0 3 0 4 6 7 0 22

FTE 2.00 0.00 2.30 0.00 3.50 3.00 1.75 0.00 12.55

2010 AUXILIARY SERVICES PARKING & TRANSPORTATION POSITION CONTROL REPORT FY10 Positions 1 0 5 6 5 1 1 5

Exempt Exempt/Temp. Classified Classified Temp. Temp. Help/PERSI Temp. Help/NonPersi Student Work Study TOTAL

24

FY09 FTE 1.00 0.00 5.00 6.00 5.00 0.50 0.25 1.25 19.00

Positions 1 0 5 4 6 1 5 2 24

FTE 1.00 0.00 5.00 4.00 5.50 0.50 1.25 0.50 17.75

17

2010 AUXILIARY SERVICES UNIVERSITY HOUSING POSITION CONTROL REPORT FY10 Exempt Exempt/Temp. Classified Classified Temp. Temp. Help/PERSI Temp. Help/NonPersi Student Resident Assistants Work Study TOTAL

Positions 10 2 30 8 0 5 33 57 9 154

FY09 FTE 10.00 2.00 30.00 8.00 0.00 2.50 8.25 28.50 2.25 91.50

Positions 11 4 30 10 5 0 45 57 15 177

FTE 11.00 3.50 30.00 10.00 4.75 0.00 11.25 28.50 3.75 102.75

2010 AUXILIARY SERVICES UNIVERSITY SUPPORT SERVICES POSITION CONTROL FY10 Exempt Exempt/Temp. Classified Classified Temp. Temp. Help/PERSI Temp. Help/NonPersi Student Work Study TOTAL

Positions 5 1 10 0 5 21 189 26 257

FY09 FTE 5.00 1.00 10.00 0.00 4.50 10.50 47.25 6.50 84.75

Positions 6 2 14 1 5 17 174 20 239

FTE 5.00 2.00 14.00 1.00 4.25 8.50 43.50 5.00 83.25

18

2010 AUXILIARY ADMINISTRATION ORGANIZATIONAL CHART In FY10, all of the financial and personnel functions for the individual Auxiliary units were centralized under the oversight of the Administrative Office. Now, under one umbrella, all tasks were assigned as primary, secondary and tertiary in nature. The goal of the centralization was to provide business continuity, segregation of duties, and customer success. Centralization included a total of four staff members, one from the Golf Course and University Housing and two from University Support Services. Although the Bookstore was not included in the centralization due to a separate system of operation, some functions such as travel and HR were moved to the administrative unit. This centralization has proven to be a great success and includes: 1. Business continuity (no longer one deep; the ability to cover unexpected illnesses and vacations). 2. Segregation of duties. 3. Staff deployment to other Auxiliary units. 4. Decrease in errors and increased adherence to university policy (particularly with on-boarding employees). 5. Increased efficiency and timeliness in processing payables and receivables by implementing a three day turnaround versus five day turnaround. Looking forward to FY11, the administrative finance team seeks to further refine processes, including the utilization of electronic document flows. Additionally, the new Campus Dining contract will have significant impacts on the team‘s daily workload which will include daily deposits on all retail sales. FY11 also brings an opportunity for new staffing, as one team member will be retiring in the fall. The departments of Auxiliary IT and ResNET were merged together to form Business Technologies and centralized in one location. This centralization will provide the opportunity for business continuity and improved customer success. Lloyd Mues Vice President Finance & Administration

Tyrone Brooks Assistant Vice President Auxiliary Services

John Bales Bookstore Director

Ray Gasser Housing Director

Kim Malm Management Assistant

Gwen Miller Enterprise Accountant

Carl Root Parking & Transportation Director

Tom George Operations Supervisor (4)TH Technical Support Representatives

Leo Stephens IT Systems Director

Shruti Upadhyaya Network & Programming Tech

Denise Town Budget & Personel Specialist

Doug Tyler Golf Course Director

Kandy Nelson Sr. Financial Tech

Kera Bardsley Financial Tech

Janet Peterson Financial Unit Supervisor

19 Rebecca Quinn Sr. Financial Tech

2010 VANDALSTORE ORGANIZATIONAL CHART This organizational structure reflects a historically classic bookstore departmental approach. As our direction changes to pursue new profitable opportunities, so too, must our organizational structure change. In FY11, a major goal of our management team will be to create an organizational structure that aligns with our new direction and goals. We will begin to take on a look of central management and distribution with multiple locations and a diverse customer base. A new structure will accelerate our ability to create customer success and exceed our goals. Bookstore Director John Bales

Associate Manager Larry Martin

Office Specialist II Kathleen Norris

TH Book Associate Vacant

TH Book Associate (3)

Operations Coordinator Claudia Wohlfeil TH Underground Manager

TH Vandal Express Manager

TH 10 Total Cashier’s (3 locations)

Marketing Retail Supervisor Patty Carscallen

TH Graphic Design (2)

Senior StoreKeeper Mac Kittner

TH Web Administrator

Custodial TH

TH Web Fulfillment Associate

TH Delivery (2)

Financial Manager Delora Shoop

Assistant Manager Supplies Shelby Silflow

Boise Store Manager Toni Pierce

Financial Technician Fernando Villabol

Customer Service Lead Vacant

Customer Service Lead Vacant

Retail Operations Coordinator Julie Bollman

TH Cashiers (2)

Financial Technician Gardner Cooley

Financial Technician Vacant

Retail Operations Assistant Chris Hokanson

TH Financial Technician (2)

TH Retail Operations Assistant Vacant

Technology Retail Coordinator Adam Grebil

Apple Tech Nicole Gray TH Computer Store (5)

TH Floor Associates (12)

TH Cashiers (25)

20

2010 GOLF COURSE ORGANIZATIONAL CHART The current organizational structure for the Golf Course is based upon staffing realignment and budget constraints. The Administrative Assistant position has been re-evaluated and it was determined that the title of Operations Coordinator better describes the duties assigned to this position. The part-time Operations Coordinator will be responsible for overseeing successful completion of projects implemented by the Director; promoting better cohesion within the organization and utilizing the natural synergies within the different profit centers of the Golf Course.

Doug Tyler Golf Course Director

Michael Snyder Superintendent

Robert Morgan Mechanic

Kandy Nelson Operations Coordinator (TH)

John McAleer Assistant Golf Professional (TH)

Trent Brown Assistant Superintendent

Range Workers (TH)

Golf Course Laborers (TH)

Pro Shop Assistants/PGM Interns (TH)

21

2010 PARKING & TRANSPORTATION SERVICES ORGANIZATIONAL CHART Parking and Transportation Services underwent a minor reorganization over the last year to ensure the most effective and efficient organization possible. Created within the new organizational structure was an Office Manager position to oversee the daily operations at the Parking Office, while the Administrative Assistant II and SUB Office Supervisor positions were eliminated. Additionally, Parking and Transportation Services reclassified a Customer Service position to a Customer Service Lead, and hired two new Customer Service Representatives.

Carl Root Parking & Transportation Director

Beth Knickerbocker Customer Service Lead

Crystal McCracken Customer Service Rep.

Kristi Bahlman Customer Service Rep.

Stuart Robb PTS Operations & Field Supervisor

Becky Couch Information Specialist

Todd Broadman PTS Office Manager

Erron Coronado Operations Technician

Sr. Parking Attendant Chance Riebold

Sr. Parking Attendant Matt Couch

Sr. Parking Attendant Margie Schaper

Disability Shuttle Coordinator Joe Sivula (TH)

Parking Attendant Lynn Dowty (TH)

Parking Attendants Roman Varela (TH)

Parking Attendants Jerry Mack (TH)

Disability Shuttle Driver John Wanvig (TH)

Parking Attendants Sergio Madrigal (TH)

Parking Attendants Robert Schied (WS)

Parking Attendants Vacant (WS)

Parking Attendants Vacant (WS)

Parking Attendants Vacant (WS)

22

2010 UNIVERSITY HOUSING ORGANIZATIONAL CHART The organizational structure was changed in FY10 to specifically address student success. New positions were reassigned, not created, to staff five new Assistant Director‘s. Each position focusing on critical areas of the department, and providing a higher level of accountability. Job descriptions were revised to better address core functions of University Housing. Ray Gasser Director University Housing

Krista Bateman Administrative Assistant II

Mike Neelon Asst. Director Housing Facilities Greg Hooper Custodial Services Supervisor (2) Custodial Services Specialists

Tim Sanders Asst. Director Housing Facility Planning & Design

Mary Kilwein Painter Matthew Campbell Design Painter Asst. (WS)

Doug Revord Custodial Services Specialist

Alice Smith Custodial Services Supervisor Custodial Service Specialist Richard Franklin Custodial Services Supervisor

Vacant Design Intern

(14) Maintenance Assistant

Brandon Holbrook Judicial TH

Holly Blanchet TH

Matthew Baughman RHA (TH)

Lisa LaPlant Tower Resident Director (10) RA’s

Area Assistant

Vacant LLC area Coordinator Abby Anderson House Director (TH) (8) RAs

Matt Sjoren Cabinet & Furniture Asst. (TH)

Rob Hayden RHA (TH)

David Prinz House Director (TH)

Jason Brausen Carpenter Maintenance Craftsman

Vacant Carpenter Maintenance Asst. (WS TH)

Jamie Lockie RHA (TH)

(8) RAs Leah Durnin Apartment RD

Hannah Schnuerle RHA (TH)

Charmain Caren Custodial Service Specialist

Steve Spencer Building Maintenance Supervisor

Maureen Walsh Assistant Director Student Engagement

Jennifer Skinner Customer Relations Manager

David Moore Cabinet & Furniture Specialist

(4) Custodial Service Specialists

(3) Custodial Service Specialists

Craig Chatriand Assistant Director Student Success

Jim Caren Painting Lead

Monte Cooley Famis Coordinator

Custodial Services Specialist

Deedee Kanikkeberg Associate Director University Housing

Linda McConnell Custodial Services Supervisor (2) Custodial Service Specialists

Tasha Thompson RHA (TH)

Josh Peters RHA (TH)

Area (3) (2) Asst. ACAs RAs

Iliana Monforte Customer Service Representative 1 Jill Kirkham Customer Service Representative 1 Kelsi Nagel Recruitment Coordinator Mary Skidmore Tour Guide & Marketing Asst. Juliet Feldman Tour Guide & Marketing Asst. (TH)

Mike Anderson Assistant Director Business Development

Del Jacobs Security System Coordinator

Linda Hanson Student Services Manager

(13) TH Staff (2) Work Study (4) Summer Conference Coordinators

Emily Brookhart Tour Guide & Marketing Asst. (TH) Valerie Davis (WS)

Tour Guide (TH)

Jami Hinshaw Wallace Resident Coordinator Sasha (12) Area RAs Johnson Asst. Wallace (TH) Residence Director

(10) RAs Area Asst. (TH)

23

2010 UNIVERSITY SUPPORT SERVICES ORGANIZATIONAL CHART The organizational structure in FY10 saw solidification of the changes that were put into effect in the spring of FY09. A new Campus Events Manager was hired with responsibilities that bridged two of the FY09 eliminated positions. The Ticket Office saw the hiring of a new manager and the hiring of a full time temporary IH customer services position. The Kibbie Dome operations lost an employee to the Early Exit Retirement program which unfortunately, will not be able to be refilled until FY12. Robert Anderson Director

Dan Lawson Aquatic Manager

(51) Lifeguards & Swim Instructors (TH)

Tyson Drew Kibbie Dome Manager/Athletic Events Manager

Kevin Moen Equipment Rental Program

Kelly McGahan Customer Service Lead

Ed Schaper Maintenance & Custodial

Andrew Copeland Technician

Vacant Sr. Maintenance Craftsman

(130) Vandal Staff (TH)

Leonard Bauman Sr. Maintenance Craftsman

Scott Wallace Ticket Manager

Nick West Event/Production Manager

Melinda Hirning Customer Service Lead 1 (TH)

Aaron Mayhugh Senior Technician Specialist

Technicians (15) TH

Mikal Krogstrand Team Cleaning Specialist Chris Kalla Team Cleaning Specialist Jeanette Weidig Team Cleaning Specialist Jessilyn Matthias Team Cleaning Specialist Thomas Howes Maintenance Assistant (TH)

24

AUXILIARY ADMINISTRATION Tyrone Brooks, Assistant Vice President 1080 W. 6th Street PO Box 442014 Moscow ID 83844 208-885-5500 Office Phone tyroneb @uidaho.edu Business Description: As the administrative office for all of the Auxiliary departments, it is our responsibility to oversee centralized operations that meet the needs of these multiple departments. The coordination of such services as Human Resources, Business Services and Business Technologies allows the different organizations to operate efficiently through standardized best business practices. The accountability of contract management also lies within our office, and we oversee both the campus dining contract through Sodexo and the pouring/vending contract through Idaho Beverage/Ida Vend contracts. Through this management, we ensure that all responsibilities by the contractor‘s are being met. Dining Contract: Concessions provide athletic funding Resident dining plans Faculty dining staff plans Summer conference dining plans Retail Locations Catering Campus Dining features a wide range of fresh and healthy options prepared daily at all of our locations, even late at night. ―Healthy eating is key to feeling great, having more energy and keeping yourself healthy.‖ - Verna Bergmann, Campus Dietitian.

208-885-5904 Office Fax

HR Support: Employee Appointments Organizational Design Performance Management Personnel Search Management Business Services: Alcoholic Beverage Management Daily Deposits Payables/Receivables Purchasing Card Management Resident Hall Association (RHA) Management Travel Management Unrelated Business Income Tax (UBIT) Business Technologies: Residential Network Support □ Wired/wireless set-up □ Software installation/upgrades □ Antivirus/virus removal Desktop support Website support Software integration and development Systems analysis and support

Pouring/Vending Major sponsor of Vandal Athletics Major sponsor of the Lionel Hampton Jazz Festival Consistent delivery across campus 81 Beverage machines 40 Snack machines Idaho Beverages/Ida Vend works in concert with Campus Dining, Auxiliary departments, and the Assistant Vice President to create an exceptional campus life experience for our students, faculty, staff and guests.

Preparations in FY10 secured the Request for Proposal (RFP) process for the Campus Dining Contract. FY11 will depict an entirely different and unique contract. 25

AUXILIARY ADMINISTRATION KEY UNDERTAKINGS 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.

Created and implemented a Resource Allocation Plan. Created and implemented an Employee Guideline manual. Created and implemented an Employee Orientation Program. Created and implemented a Customer Success Program. Consolidated R&R accounts to stabilize facility failures. Centralized fiscal and personnel functions under Auxiliary Administration. Restructured University Support Services to achieve financial stability. Completed RFP for Campus Dining. Formalized a marketing committee and began a cohesive and mutual marketing program. Formalized a budget committee and began tracking on six year budget plans. Supported entrepreneurial growth initiatives such as the Vandal Store in Boise, the Housing Linen Program, and state of the art Parking Pay Stations.

Customer success is what Auxiliary Services is all about, and we strive to make our customers happy! We are focusing on products and services that address the needs of our students, and we value their input. “OUR SUCCESS IS YOUR SUCCESS!”

26

FY10 AUXILIARY ADMINISTRATION FINANCIAL SUMMARY REVENUES Contracts and Bids Royalty Income Transfers In TOTAL REVENUES

FY10 212,125 20,893 824,953 1,057,971

FY09 228,945 771,721 1,000,666

Variance (16,820) 20,893 53,232 57,305

EXPENSES

FY10

FY09

Variance

Salaries & Fringe Benefits

781,604

418,917

362,687

Operating Expense Capital Outlay Bad Debt Bond Debt University G&A Auxiliary Overhead & Misc. Transfers Out

23,782 5,003 0 0 16,022 113,334

226,759 93,154 0 0 5,088 30,451

(202,978) (88,151) 0 0 10,934 82,883

TOTAL EXPENSE

939,745

774,369

165,376

NET PROFIT

118,226

226,297

(108,071)

AUXILIARY TEAMS WILL: 1. Seek challenges, initiate activity. 2. Take risks, nothing ventured; nothing gained. 3. Be driven by results, goal oriented. 4. Have high energy. 5. Want to win; inherent dislike for losing or failure. 6. Work hard to be successful. 7. Seek their own solutions to problems. 8. Have creative and active minds; at times, visionary. 27

VANDALSTORE John Bales, Director 710 Deakin Street PO Box 44301 Moscow ID 83844 208-885-6469 Office Phone jbales @uidaho.edu Business Description: Our vision is to be the keystone retail resource for the University of Idaho community. We place a high premium on prompt, courteous, and knowledgeable customer service. We strive to bring the best value to our customers by balancing price, quality, and timely service. Our in-store and online technologies facilitate accessibility to our customers. We value partnerships and collaboration that support higher education for all. Our financial self-sufficiency allows us to directly contribute to the University of Idaho community.

208-885-5953 Office Fax www.vandalstore.com

VANDAL FANS OF ALL AGES SPORT THE VANDALSTORES VANDAL GEAR!

Products/Services: The University of Idaho VandalStore offers a comprehensive and innovative selection of products, technologies, and services to support the living, learning, and research community throughout the state and region. The VandalStore provides excellent customer service and outstanding value for lifelong education. Constituencies: U of I students, parents, families, staff, faculty, alumni and fans worldwide. Performance Measures: Customer satisfaction scores: 80 out of 100 Square footage sales analysis: Main Store Text $1390.03 per sq ft. Trade $124.12 per sq ft. Technology $1804.39 per sq ft. GM $318.07 per sq ft. Supplies $161.20 per sq ft. Sundries $539.79 per sq ft. Commons and Underground combined Trade $59.10 per sq ft. Tech $553.20 per sq ft. GM $134.45 per sq ft. Supplies $130.35 per sq ft. Sundries $181.80per sq ft. Sales and net income: FY10 300% increase in net sales

28

VANDALSTORE KEY UNDERTAKINGS 1. 2. 3. 4. 5. 6. 7. 8.

Focused on customer experience engagement and satisfaction. Remodeled interior of the store to improve the customer experience. Executed Boise temporary stores to engage with customers in the Treasure Valley. Raised revenue and profitability in text sales by launching online campus sales. Re-launched VandalStore.com to better engage with customers outside of the region. Record annual sales and profitability. Awarded Best Bookstore in Moscow by students. Received approval to continue service and sales in the Apple Education store based upon performance. 9. Raised Vandal Solutions Customer Satisfaction Scores by 10 points.

The VandalStore generated an operating income of $423,526. After a transfer of $245k to capital reserves, net income of $178k remained. This marked the highest net income ever recorded.

Bookstore Revenue $8,500,000 $8,400,000

$8,365,264

$8,317,223

$8,300,000 $8,200,000

$8,100,000 $8,000,000

$7,982,948

$7,900,000

$7,931,861

$7,884,169

Revenue

$7,800,000 $7,700,000

$7,600,000 FY06

FY07

FY08

FY09

FY10

President M. Duane Nellis and his wife Ruthie help launch Vandal Spirit Friday at the VandalStore.

29

FY10 VANDALSTORE FINANCIAL SUMMARY REVENUES Textbooks General Books Course packets TOTAL BOOKS Computer Hardware Computer Software Computer Labor TOTAL COMPUTERS Office & Art Supplies Emblematic Supplies TOTAL SUPPLIES Other Revenue TOTAL REVENUE COST OF GOODS

FY10 3,832,701 114,722 55,176 4,002,598 1,198,092 219,623 24,473 1,682,054 483,273 2,111,456 2,594,728 85,883 8,365,264 5,965,031

FY09 3,867,784 136,783 57,538 4,062,106 1,360,004 255,758 252,085 1,892,599 491,051 1,400,575 1,891,626 85,530 7,931,861 5,821,188

Variance (35,083) (22,061) (2,362) (59,508) (161,912) (36,135) (227,612) (210,545) (7,778) 710,881 703,102 353 433,403 143,843

EXPENSES

FY10 1,175,076 396,018 1,571,094 21,802 2,612

FY09 1,171,421 282,439 1,453,860 3,089

Variance 3,655 113,579 117,234 18,713

24,414 35,000 99,939 246,260 381,199 1,976,707 8,365,264 5,965,031 1,976,707

68 3,157 35,000 40,302 455,112 530,414 1,987,432 7,931,861 5,821,188 1,987,432

2,544 21,257 0 59,637 (208,852) (149,215) (10,725) 433,403 143,843 (10,725)

423,526

123,241

300,285

Salaries & Fringe Benefits Operating Expense TOTAL OPERATIONS Capital Outlay Bad Debt TOTAL EXPENSE Commons Rent Auxiliary Overhead and Misc. Transfers Out University G&A TOTAL CONTRIBUTIONS TOTAL OPERATING EXPENSE TOTAL REVENUE LESS COST OF GOODS LESS EXPENSES NET PROFIT

30

CAMPUS DINING John Soules, General Manager 1080 W. 6th Street PO Box 442013 Moscow ID 83844 208-885-7893 Office Phone Email: [email protected]

208-885-7923 Office Fax www.uidaho.edu/dining

Business Operations: Sister’s Brew Coffee – Located in the Administration Building, this family owned coffee shop is an extension of their downtown business. Offering coffees, lattes, mochas, espresso, teas, and pastries. Einstein Bros. Bagel – Established summer 2010, situated at the entrance of the Idaho Commons, and offering a variety of coffee, espresso, fresh baked bagels, salads, and sandwiches. Idaho Commons Food Court– Located on the first floor of the Idaho Commons, and includes Mein Bowl and J Street Café; offering sushi, deli, salad bar, and much more.

Joe’s Café & Cobrizo Mexican Grill

Denny’s & Traders Market – To be established in FY11, and will offer late night dining options. This 6th Street location also features the convenience store Traders designed for those on the go. Bogey’s Grill – Located on the Golf Course with indoor and outdoor seating; not only offering the best views of the Palouse, but also 1/2 pound Angus burgers and Island Oasis blended beverages. Joe’s Café & Cobrizo Mexican Grill – Located inside the Student Union Building, featuring a Starbucks and serving pastries, burritos, tacos, quesadillas, and fajitas.

Einstein Bros. Bagel

Stover’s Deli – Located in the Albertson's Building, and offers pitas. Voted the ―Best Place To Eat‖ on campus for two consecutive years in a row by students, faculty and staff. Law School Express – Located on the first floor in the Law Building providing a coffeehouse service to the students, faculty and staff. Bogey’s Grill

31

CAMPUS DINING KEY UNDERTAKINGS 1. 2. 3. 4. 5. 6. 7. 8. 9.

Secured Campus Dining Contract with Sodexo. Remodeled the Wallace Residence Dining Hall. Launched the Einstein‘s franchise in the Commons. Construction began on the J-Street concept in the Common‘s. Launched the Cobrizo‘s Mexican Grill concept in the SUB. Construction began on the Denny's franchise in the 6th St. Market Place. Outsourced the Administration Building coffee shop to Sister‘s Brew. Significantly improved EBI scores from 4.5 to 4.8. Significantly improved campus sustainability.

Mercedes Martinez, Production Manager, and John Green, Executive Chef, join forces to offer students a fun filled night of Fiesta and Mexican cuisine.

Students enjoy a special night of Thai and Vietnamese cuisine at Bob’s Place in Wallace Residence Center.

32

FY10 CAMPUS DINING FINANCIAL SUMMARY REVENUES Board Plans Voluntary Board RA/RD Board Board Guest Meals TOTAL BOARD Retail operations Catering Concessions Conferences TOTAL RETAIL TOTAL REVENUES EXPENSES Salaries & Fringe Benefits Operating Expense Capital Outlay Bad Debt Bond Debt University G&A Auxiliary Overhead & Misc. Transfers Out TOTAL EXPENSES

*NET PROFIT/LOSS

FY10

FY09

Variance

4,666,202

3,859,332

806,870

7,095

9,363

(2,268)

157,890

129,649

28,241

25,774

34,776

(9,002)

4,856,961

4,033,120

823,841

1,494,281

1,774,576

(280,295)

697,333

866,617

(169,284)

171,632

133,388

38,244

246,295

178,159

68,136

2,609,541

2,952,740

(343,199)

7,466,502

6,985,860

480,642

FY10

FY09

2,881,577

2,736,485

145,092

4,036,250

3,939,962

96,288

118,753

0

118,753

4,966

0

4,966

0

0

0

266,437

256,261

10,176

376,220

0

376,220

7,684,203

6,932,708

751,495

(217,701)

53,152

(270,853)

Variance

*FY10 net loss does not include $37k operating expense related to contract account settlement. 33

GOLF COURSE Doug Tyler, Director 1215 Nez Perce Drive PO Box 442380 Moscow ID 83844 208-885-6171 Office Phone Email: [email protected]

208-885-0558 Office Fax

Products: 6600 yard full amenity, 18 hole championship golf course including: Driving range Practice putting green 50 unit cart fleet Restaurant—Bogey‘s Short game practice facility (Vandal Golf Team/PGM) Indoor practice facility (Vandal Golf Team/ PGM)

Key Revenue Centers:

Pacific Northwest Jr. Boys Championship

Season pass sales Daily play Tournament operations Cart fleet sales Driving range Merchandise retail sales Golf development programs Food and beverage operations

Services: PGA Certified Instruction includes: -HPERD classes -Get Golf Ready -Junior Golf camps -Private lessons Club fitting and repair Rules officiating Organizing and hosting tournaments -PGM Player Ability Test -Pacific NW Junior Boys Amateur Championship -AKEY Vandal Fundraiser -UI Alumni Dad‘s Weekend -UI Men and Women‘s League

Hole # 7 Bunker Shot by PGA Pro Doug Tyler

Golf Course Pro Shop 34

GOLF COURSE KEY UNDERTAKINGS 1. Held 55th Annual Pacific Northwest Golf Association Junior Boy‘s Amateur Championship attracting more than 100 participants. 2. Increased HPERD golf classes by offering more sections and doubling enrollment. Continued new golfers training through the ―Get Golf Ready‖ program and Junior Golf Camps. 3. Collaborated with the UI Bookstore to liquidate stale inventory and pursued joint purchasing with new vendors to improve price points. 4. Offered pre-season sale of passes to UI employees through payroll deduction. Took advantage of light winter with a pre-season opening in mid-February. 5. Successfully warded off spring dandelion infestation with pre-emergent herbicides applied during winterization procedures. 6. Fiber optics and Air Vandal Gold wireless service was installed at golf course updating the telecommunications system. 7. Collaborated with Athletics to renovate and improve short game practice facility. 8. Moved #4 tee box and paved new cart path to accommodate new chiller water tower. 9. Expanded marketing—featured in Idaho Golf Trail brochure, Golf Digest and Golf Today. 10. Challenged the School of Architecture and Interior Design class to use the club house as a conceptual renovation project with outstanding results.

The University of Idaho's Professional Golf Management (PGM) program, a five year college curriculum for aspiring PGA Professionals, is a structured educational program endorsed by the PGA of America. U of I has the only PGA-accredited golf management program in the Northwest and is one of only 20 in the nation. Our intent is to prepare students for a successful career in the golf industry through extensive classroom studies, internship experience, and player development.

35

FY10 GOLF COURSE FINANCIAL SUMMARY REVENUES Green Fees Season Passes Driving Range Cart Rental PGM/Student Fees Tournaments Merchandise Sales Miscellaneous Transfers In TOTAL REVENUES EXPENSES Salaries & Fringe Benefits Operating Expense Capital Outlay Bad Debt Bond Debt University G&A Auxiliary Overhead & Misc. Transfers Out TOTAL EXPENSES NET PROFIT

FY10 167,743 113,341 10,970 65,569 62,735 17,553 41,305 9,011

FY09 196,577 120,954 12,631 67,256 36,297 10,767 34,414

Variance (28,834) (7,613) (1,661) (1,687) 26,438 6,786 6,891

159,534 647,762

9,888 115,101 603,885

(877) 44,433 43,877

FY10 325,281 117,540 970 64 68,600 33,824 26,451 572,730

FY09 317,386 137,757 112,606 0 68,600 32,240 16,119 684,708

Variance 7,895 (20,217) (111,636) 64 0 1,584 10,332 (111,978)

75,032

(80,823)

155,855

36

PARKING & TRANSPORTATION SERVICES Carl Root, Director 880 W. Third Street PO Box 441180 Moscow ID 83844 208-885-6424 Office Phone Email: [email protected]

208-885-4219 Office Fax www.dfa.uidaho.edu/parking

Business Description: The University of Idaho Parking and

Constituencies: University of Idaho students, faculty, staff,

Transportation Services mission is to

visitors, guests, event patrons, contractors and

provide safe, convenient and cost-effective

consultants.

services to the University of Idaho. We are committed to outstanding customer service; supporting the teaching, research,

Key Performance Measures: Permit Sales Revenue*: FY09 $781,884 vs.

operational and public service goals of the

FY10 $851,763

community; and meeting the current and

Citation Collection Rate: 97.5% (average)

projected needs of the campus.

Citation Revenue: FY09 $445,154 vs. FY10 $318,155

Products/Services: Parking and Transportation Services offers products and services intended to ensure an organized, a safe, and effective parking and transportation system on the Moscow

On-line sales vs. over the counter*: FY09 on-line 3,137 / counter 2,857 *Permit numbers refer to annual colored lot permits only.

campus. We issue annual and daily parking permits and have initiated an auto-renewal program for gold permit holders and a silver (Resident Students) permit early registration program. We provide event planning, maps, and assist with accommodating the parking needs of event patrons. Parking and Transportation Services is entering into the second year of operating the Vandal Access Shuttle. The shuttle is intended to provide improved access to those within the campus community that experience mobility limitations.

During FY10 four self-serve pay station units were installed on campus providing flexible, convenient parking to a variety of users.

37

PARKING & TRANSPORTATION SERVICES KEY UNDERTAKINGS 1. Received approval for 2010-11 permit and fee proposals, currently in year three of six year plan. 2. Launched Vandal Gold auto permit renewal program. 3. Began warning citation program for first time visitors and registered permit holders. 4. Installed four self-serve pay-to-park stations throughout core areas of campus providing flexibility to a variety of users. 5. Created early permit renewal program for students returning to live in campus housing.

During FY10 the warning citation program for first time visitors and registered permit holders was implemented. The chart above demonstrates the increase in the number of warning citations written in FY10 versus FY09. 38

FY10 PARKING & TRANSPORTATION FINANCIAL SUMMARY REVENUES Fines Permits Meters Miscellaneous Services Special Events Transfers In TOTAL REVENUES

FY10 318,155 851,763 122,258 45,084 41,616 0 1,378,876

FY09 445,496 781,844 94,572 21,856 46,914 103,236 1,493,918

Variance (127,341) 69,919 27,686 23,228 (5,298) (103,236) (115,042)

EXPENSES

FY10

FY09

Variance

Salaries & Fringe Benefits

613,782

627,520

(13,738)

Operating Expense

153,738

220,840

(67,102)

Capital Outlay

72,308

34,840

37,468

Bad Debt

23,728

7,155

16,573

Bond Debt

245,500

245,500

0

University G&A

128,081

88,620

39,461

Auxiliary Overhead & Misc. Transfers Out

107,169

110,376

(3,207)

1,344,306

1,334,851

9,455

34,570

159,067

(124,497)

TOTAL EXPENSE NET PROFIT

Parking and Transportation Services has purchased equipment allowing them to maintain parking lots internally, resulting in significant cost savings.

39

UNIVERSITY HOUSING Ray Gasser, Director 1080 W. 6th Street PO Box 442010 Moscow ID 83844 208-885-6571 Office Phone Email: [email protected] Business Description: University Housing provides academic housing for both undergraduate and graduate students along with guest housing for faculty, staff, conference groups, and guests to the campus. As a department, we strive to provide safe and desirable housing that ultimately helps foster student success while being financially self-supporting.

208-885-6606 Office Fax www.uidaho.edu/universityhousing University Housing actively seeks to engage students in developing relationships, acknowledging student voice, and participation in active and collaborative learning environments. President Nellis, pictured below, supports this mission as he initiates a fire side chat with students.

Products/Services: University Housing offers housing in both standard and suite style residence hall rooms, as well as, 1-4 bedroom apartments for single graduate students and families. Further, University Housing offers conference and guests housing (most notably during the summer) to both youth groups and adult groups.

Constituencies: Undergraduate and graduate students, staff, faculty, conference groups, and guests to the University.

Key Performance Measures:

Student Barbecue & Vegas Vandal Style

EBI Student Satisfaction Survey-4.79 Occupancy-1654 FY09 vs. 1679 FY10 GPA-FY09 2.87 vs. FY10 2.91

40

UNIVERSITY HOUSING KEY UNDERTAKINGS 1. Live-On Requirement Approved and Implemented for Fall ‗10. 2. MAP-Works Utilized for First-Year RH Students – 66 percent response rate. 3. Departmental Reorganization. 4. Facility Projects: Wallace Roof, Wallace Fire Alarm, Tower Carpet, dozens of apartments brought online. 5. GPAs of RH Students Increased – first-year women and men surpass all other living group first-year students. 6. EBI Results scores 6 Record Highs after 12 years of surveying. 7. Added Microfridges to RH rooms and outsourced Laundry. 8. Froze rate structure for returning students – yielding about 100 more returning students vs. last year. 9. Announced closure of North Campus Center and Grad Student Residence. 10. Re-launched new branded website.

Student groups living in the Residence Halls share their voices and enjoy the comradeship of their peers. 41

FY10 UNIVERSITY HOUSING FINANCIAL SUMMARY REVENUES Residence Hall Rent Apartment Rent Conference Housing Damages, Penalties, & Forfeitures Equipment Rental Labor & Other Services Miscellaneous Sales & Service Transfers In TOTAL REVENUES

FY10 7,389,531 1,624,431 656,096 202,223 105,182 68,906 3,948 88,925 10,139,242

FY09 7,095,059 1,311,384 585,755 247,439 91,506 92,924 463 208,853 9,633,383

Variance 294,472 313,047 70,341 (45,216) 13,676 (24,018) 3,485 (119,928) 505,859

EXPENSES

FY10 2,562,206 2,426,747 67,897 17,076 3,936,900 414,193 661,413 10,086,432

FY09 2,861,254 2,291,391 95,045 1,935 3,936,900 369,644 439,768 9,995,937

Variance (299,048) 135,356 (27,148) 15,141 0 44,549 221,645 90,495

52,810

(362,554)

415,364

Salaries & Fringe Benefits Operating Expense Capital Outlay Bad Debt Bond Debt University G&A Auxiliary Overhead & Misc. Transfers Out TOTAL EXPENSES NET PROFIT

42

UNIVERSITY SUPPORT SERVICES Robert Anderson, Director 875 Perimeter Drive PO Box 442281 Moscow ID 83844 208-885-0301 Office Phone Email: [email protected]

208-885-0562 Office Fax www.auxserv.uidaho.edu

Business Operations: Campus Events Management Athletic Events Management I-rents Equipment Rental UI Ticket Office, UI Swim Center ASUI Kibbie Dome Management Memorial Gym Operations

Products/Services: ASUI Kibbie Dome—Provision of comprehensive management (i.e.: maintenance, operations, scheduling, security, etc.).

ASUI Kibbie Dome

Campus Events— Provision of comprehensive event services for campus Signature and Presidential Events. Athletic Events—Provision of comprehensive event services for the UI Athletic Department. I-Rents Equipment Rental—Provision of comprehensive equipment rental to individuals and campus units to assist them in the conduct of their individual special events.

Memorial Gym

UI Ticket Office— Ticketing support for the UI Athletic Department, Lionel Hampton Jazz Festival and UI Theater Department. UI Swim Center—Stewardship of the UI Aquatic Center and related programs. Memorial Gym Operations—provision of operational support for the facility (i.e.: day to day operations, scheduling, etc.).

Swim Center 43

UNIVERSITY SUPPORT SERVICES KEY UNDERTAKINGS 1. 2. 3. 4.

Reduced Ticket Office accumulated debt by 44% or $89k. Reversed USS deficit to positive fund balance. Replaced critical building components in Kibbie including HVAC control system. Repaired and replaced vital event and facility related equipment.

USS Net Income

$128,111

$39,647 2006

2007

$(89,644)

2008 $(85,199) 2009

2010

$(223,048)

Kibbie Dome construction in FY10 included the replacement of the west end wall. This construction addressed issues related to Life Safety.

44

FY10 UNIVERSITY SUPPORT SERVICES FINANCIAL SUMMARY REVENUES Student Fees

FY10

FY09

Variance

712,368

608,760

103,608

51,033

575,450

(524,417)

Equipment Rentals

157,231

147,826

9,405

Facility Rentals

112,739

129,580

(16,841)

Special Events

55,673

538,375

(482,702)

Miscellaneous

409,841

71,285

338,556

Miscellaneous Transfers In

658,950

661,057

(2,107)

Ticket Labor Charges

17,974

18,310

(336)

Postage/Handling Fees

27,503

12,121

15,382

223,851

106,907

116,944

25,586

20,130

5,456

TOTAL REVENUES

2,452,749

2,889,801

(437,052)

EXPENSES

FY10

FY09

Salaries & Fringe Benefits

1,223,859

1,593,194

(369,335)

730,721

1,089,781

(359,060)

89,312

45,614

43,698

40

(30)

70

82,613

80,096

2,517

202,801

41,499

161,302

2,329,346

2,850,154

(520,808)

123,403

39,647

83,756

Conference Revenues

Ticket Commissions Credit Card Fees

Operating Expense Capital Outlay Bad Debt University G&A Auxiliary Overhead & Misc. Transfers Out TOTAL EXPENSES NET PROFIT

Variance

45

AUXILIARY SERVICES FY11 FORWARD LOOK

1. Launching the VandalExpress convenience store in the

Commons. 2. Launching the VandalStore in Boise. 3. Launching a textbook rental program for a student success value proposition.

VandalStore

1. $1.3M minimum net income. 2. Facility cleanliness and quality-zero violations. 3. Minimum EBI rating of 5.5. 4. Sustainability-90% waste reduction and purchase of low emission dining fleet vehicles. 5. Catering-competitive for small events and high quality for large Signature events. Campus Dining

1. Continue to develop strategies to increase rounds of golf. 2. Develop club fitting program to enhance retail sales. 3. Establish consistent internet marketing campaign.

UI Golf Course

46

AUXILIARY SERVICES FY11 FORWARD LOOK

1. Completion of a draft Transportation Plan. 2. Seeking approval for year 4 of the 6 year financial plan. 3. Participation in the City of Moscow grant application for an intermodal transit center. 4. Continue to encourage online purchases of permits. 5. Continue to identify programs and services to streamline the permit sale process. Parking & Transportation Services

University Housing

6. Relocation of Parking Office from North Campus Center to the corner of 3rd and Line Street.

1. Increased emphasis on student success initiatives and student contact. 2. Decrease drug use in halls; utilize proactive campaign; remove violators after one incident. 3. Implement new Housing Management System to better manage hall and apartment assignments. 4. Continue to increase occupancy in halls. 5. Secure funding for Theophilus Tower elevator modernization project. 6. Offer Spanish content on websites and materials. 7. Foster strong staff team with the many new additions to the Department. 8. Successfully host the Association for Intermountain Housing Officers conference in November. 1. USS transition out of Auxiliary Services to a direct reporting line to the Vice President of the Division of Finance and Administration. 2. Two simultaneous construction projects in the Kibbie Dome. These projects will have serious impacts to a number of large University Signature and Presidential events.

University Support Services

3. USS staff will be working to mitigate the construction project impact to our campus clients. 47