1 ENGLISH AT WORK III
Impressum Medieninhaber und Herausgeber Bundesministerium für Wirtschaft, Familie und Jugend Stubenring 1, 1011 Wien, www.bmwfj.gv.at Wirtschaftskammer Österreich Wiedner Hauptstraße 63, 1045 Wien, wko.at Im Auftrag von
Redaktion ibw – Institut für Bildungsforschung der Wirtschaft Projektkkoordination: Sabine Tritscher-Archan Autoren: Paul Kingsbury („English for the global market“), Fritz Ungerböck („English for technical purposes“), Sabine Tritscher-Archan („Servicematerialien“) Rainergasse 38, 1050 Wien, www.ibw.at
Grafik: design:ag, Alice Gutlederer, Capistrangasse 4/6, 1060 Wien, www.designag.at Höraufnahmen: Alle Audiotracks wurden aufgenommen und gemischt von Bernd Mazagg und Markus Jäger Living Room Studios, Kreuzgasse 91/1204, 1170 Wien,
[email protected] Sprecher: Howard Nightingall und Melanie Preston, Argentinierstrasse 20/5, 1040 Wien, www.businessofacting.at CD-ROM Produktion: CSM Production, Vorgartenstr. 129-143, 1020 Wien, www.csmproduction.at Druck: Ing. H. Gradwohl GmbH, Spielberger Straße 28, 3390 Melk Wien, September 2009 Hinweis: Die Rechtschreibung orientiert sich in „English for the global market“ am American English, in „English for technical purposes“ und in den „Servicematerialien“ am British English.
Anmerkungen des Autorenteams Die drei Teile von English at Work III befassen sich mit folgenden Themen:
ENGLISH FOR THE GLOBAL MARKET: In diesem Teil wird der Besuch einer Fachmesse didaktisch aufbereitet. Alltagsthemen wie Wegbeschreibungen, die Handhabung von fremder Währung, die Bedienung von Bankomat-Geräten oder das Verfassen von E-Mails und SMS-Texten vermischen sich in diesem Teil mit Fachsprachelementen aus dem Elektrobereich. Die Materialien entsprechen dem GER-Level B1. Sie richten sich an Berufsschulen, sind aber auch in anderen Schultypen einsetzbar.
ENGLISH FOR TECHNICAL PURPOSES: In diesem Teil werden technische Themen aus dem Elektro/Elektronik-, Kommunikations- und Veranstaltungstechnikbereich behandelt. Im Vordergrund stehen Wortschatzübungen und das Festigen von Formen. Die Materialien entsprechen dem GER-Level A2. Sie sind auf die Verwendung an Berufsschulen zugeschnitten.
SERVICEMATERIALIEN: Dieser Teil beinhaltet allgemeine Informationen zur Lehre sowie ausgewählte Lehrberufsbezeichnungen und Berufsprofile in englischer Sprache. Die beiliegende DVD enthält Hörübungen für alle drei Teile. Im Text sind Hörübungen durch das Symbol
2
gekennzeichnet.
ENGLISH AT WORK III
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TABLE OF CONTENTS PART 1:
ENGLISH FOR THE GLOBAL MARKET
Unit 1: Unit 2: Unit 3: Unit 4:
Preparing to visit the NECA Show New in town Meeting the rep Writing home
PART 2:
ENGLISH FOR TECHNICAL PURPOSES
Unit 1: Unit 2: Unit 3: Unit 4: Unit 5: Unit 6: Unit 7: Unit 8:
House wiring (Part 1) House wiring (Part 2) The toolbox DI-Box Connectors Buying an electric drill The squirrel-cage motor Safety instructions
PART 3:
SERVICEMATERIALIEN (DEUTSCH-ENGLISCH)
4 18 34 50
4 16 32 48 64 82 98 114
Informationen über die Lehrlingsausbildung (Englisch) Wichtige Begriffe aus dem Bereich der Lehre (Deutsch-Englisch) Ausgewählte Lehrberufsbezeichnungen (Deutsch-Englisch) Ausgewählte Berufsprofile (Deutsch-Englisch)
4 6 8 10
CD – TABLE OF CONTENTS ENGLISH FOR THE GLOBAL MARKET Track 1: Track 2: Track 3: Track 4: Track 5:
Unit 1 – Preparing to visit the NECA Show Unit 2 – New in town Unit 3 – Meeting the rep Unit 4 – How it all began Unit 4 – Pronunciation exercise: verbs in the simple past tense
ENGLISH FOR TECHNICAL PURPOSES Track 6: Track 7: Track 8: Track 9: Track 10: Track 11: Track 12: Track 13: Track 14:
Unit 5 – An electrical check-up Unit 6 – What is to be done? Unit 7 – My own toolbox Unit 8 – Welcome to ABC-DI-Boxes! Unit 8 – Bad sound Unit 9 – New connections needed? Unit 10 – Buying an electric drill Unit 11 – A unit on squirrel-cage motors Unit 12 – Health and safety recommendations
SERVICEMATERIALIEN Track 15:
Informationen über die Lehrlingsausbildung (Englisch)
PART 1: ENGLISH FOR THE GLOBAL MARKET
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UNIT 1
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1 PREPARING TO VISIT THE NECA SHOW 1. The NECA Show A. Look at the following webpage. Can you find out what it is about? The exercise below can help you: Choose one of the four possible answers to complete each sentence correctly.
1. The NECA Show is… a. …a theater event. b. …a trade fair for electrical professionals.
c. …a sporting event. d. …a trade fair for plumbing professionals.
2. NECA stands for: a. Nice Easy Cool Awesome b. Natural Energy Conservation Awareness
c. New Entertainment Corporation Association d. National Electrical Contractors Association
3. The NECA takes place in… a. …Bethesda. b. …Seattle.
c. …New York. d. …London.
B. Have you ever been to a national or international trade fair? If so, share your experiences with your colleagues!
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2. Andy is talking to his boss about the NECA Show A. Do you know these tools? Look at the pictures below. Do you know the tool names? Write down their names under the pictures. Check your answers with a friend.
B. Talking about tools. Andy and his boss are talking about Andy’s visit to the NECA Show. They are discussing which companies he should visit and the tools they would like to buy for their wiring jobs. Listen to the dialogue and tick the tools above that they are talking about.
C. True or false? Read the statements below, and mark them true (T) or false (F). Compare your answers with a friend. When you are finished, listen to the dialogue again to check your answers. T
F
1. Andy’s boss is called Ms. Klein. 2. Andy’s company does big wiring jobs. 3. Andy’s company would like to buy a wire stripper. 4. Andy’s company recycles used steel cable. 5. Andy’s boss would like him to talk to some tool manufacturers. 6. Andy’s company needs ratcheting cable cutters. 7. Insulated tools are important to protect against electrical shocks. 8. Andy will visit five companies at the trade show. 9. Andy’s boss told him to take a vacation. 10. Andy’s boss said he should visit the space needle.
UNIT 1: PREPARING TO VISIT THE NECA SHOW
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UNIT 1
D. Gap text: “could”, “should” or “would”? Look at the sentences from the dialogue below. Fill in the gaps using “could”, “should” or “would”. When you are finished, listen to the dialogue again to check your answers.
1. Yes. I have a list of all the companies that will be at the show and there are a few I ___________ like you to visit while you are there. 2. ___________________ I see the list please? 3. Which companies ___________________________ I visit? 4. Well, with all the big wiring jobs we are getting lately, I think we ___________________ buy a wire stripping machine. It ___________________ make recycling the used copper wires a lot easier. 5. That is true. I see Striptech has wire strippers and they will be at the NECA show. I ___________ visit their stand and talk to them. 6. Perfect. You ___________________ meet with them and talk about the price and delivery terms for a Striptech 3000. 7. Okay I will do that. What other companies ____________________ I talk to while I am at the show? 8. Well, I ___________________ visit some of the tool manufacturers. We can use some new hand tools. Especially high-leverage cable cutters and ratcheting cable cutters. 9. I think it ________________________ be a good idea to look at long-nose pliers and side-cutting pliers as well. 10. That is very true! ________________ you tell me which tool manufacturers you are interested in? 11. I think you _____________________ visit Channellock and see what they have. Knipex also might have the tools we need. You _______________________ also stop by Klein Tools and take a look at their products. 12. ______________________ I take a week of vacation and stay in Seattle after the NECA show to do some sightseeing? 13. That ________________________ not be a problem. I _______________________ have stayed for a vacation too if I was going. You ____________________ definitely go see the space needle while you are there. 6
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3. Language usage: could, should, would “Could”, “should” and “would” can be used in different ways.
Could is commonly used to make suggestions/recommendations and requests. It is also used to express possibility and past ability. We could go to a movie or we could just stay home and watch TV. Could I use your computer to send an e-mail to a friend? Heavy rain could cause the river to flood the city. I could run very fast when I was a kid.
suggestion request possibility past ability
Should is often used to ask for or give advice or make suggestions/recommendations. It can also be used to express obligation as well as expectation. What should I do? My girlfriend just kicked me out! When you go to London, you should visit the New Tate Gallery. I should do my homework before I go out. They should be there by now.
asking for advice suggestion obligation expectation
Would is often used to make suggestions or requests and give or ask for advice. It is also used in ‘if-clauses’ to express conditionals: It would be fun to go watch a horror movie. Would you open the door, please? I would take the red jumper as it is made of cotton. If he had won the lottery he would have bought a new car.
suggestion request giving advice conditional
UNIT 1: PREPARING TO VISIT THE NECA SHOW
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UNIT 1
A. Is it a suggestion, request, advice or something else? Look at the sentences from page 6. How are the words “could“, “should“ and “would“ used in these sentences? Put a check (x) in the column below for how each sentence is used. For some there is no real right or wrong. Talk about your choices with a friend.
request 1 2 3 4a 4b 5 6 7 8 9 10 11a 11b 12 13a 13b 13c
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suggestion
advice
other
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B. Role play: Asking for and giving advice Use the situations below to role play asking for and giving advice with a partner. 1. The power has gone out and you do not know what to do. 2. You do not know how many power outlets to install in your bedroom. 3. You would like to wire your kitchen, but do not know what voltage you need. 4. You want two switches to control one ceiling light but do not know how to do it. 5. You would like to install a dimmer switch but do not know if it is a good idea.
4. The tools of the trade A. Do you know this symbol?
Complete the sentence below by finding the words in the word search and filling in the blanks. When the sentence is finished, you will know what this symbol means!
Th_ _ sy_ _ _ _ me_ _ _ th_ _ th_ to_ _ i_ in_ _ _ _ _ _ _ t_ pr_ _ _ _ _ y_ _ ag_ _ _ _ _ el_ _ _ _ _ _ _ _ sh_ _ _.
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UNIT 1: PREPARING TO VISIT THE NECA SHOW
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UNIT 1
B. Different handles. Look at the handles for the long nose pliers below. Can you see the difference? Draw a line to match each tool with the type of handle it has.
a) slip-on plastic handles
b) insulated handles
c) plastic-dipped handles
C. What are insulated handles good for? Crack the code and find the answer to the question. Each number is a different letter in the alphabet. Some of the code has already been cracked for you.
A B C D E F G H I
J K L M N O P Q R S T U V W X Y Z
22 12 5
6
3 24
_T _H _ _ _H _ _ _P _P _ _ _T _ _ _T _ _ _ _ _G _ _I _ _S _T 24
12
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_ _ _ _ _T _ _I _ _ _ _S _H _ _ _ _S . 17
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D. Hang man game. Look at the tool descriptions on the next page. Use the words in the descriptions to play hangman with a partner.
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Tools of the trade – technical description
UNIT 1: PREPARING TO VISIT THE NECA SHOW
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UNIT 1
E. Finding the right tools. Andy is looking at the tools on the previous page. They are from the companies he will visit at the NECA Show. He has a small problem. In America, they measure the wires differently than in Europe. They use American Wire Gauge (AWG) and not millimeters. For really big cables they use another measurement called thousand circular mils (MCM). The first ‘M’ is Latin for 1000, followed by a ‘C’ for circular and another ‘M’ for mils which is one thousandth of an inch. It is all very complicated and that is why Andy needs your help!
Can you help me find these tools?
1) Read the descriptions of the tools Andy needs below. A. Side cutters with insulated handles that can cut aluminum steel reinforced wires (ACSR), screws, and nails.
B. Cable cutters with insulated handles that can cut up to 11.68 mm aluminum cable and 9.27 mm copper wire.
1)
2)
C. Long nose pliers with insulated handles, side cutter, and a skinning hole that will skin 2.05 mm wire.
D. Ratcheting cable cutter with insulated handles for cutting copper and aluminum cables between 8.25 and 30 mm.
3)
4)
2) Now read the descriptions of the tools on the previous page and find the ones that are best for Andy. Write the tool names in the spaces above (1-4). Use the conversion chart below to help you convert the measurements in the descriptions into millimeters. AWG CONVERSION CHART American Wire Gauge (AWG) 1000 MCM 750 MCM 4/0 3/0 2/0 1/0 1 2 3 4 5 6 7
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Diameter (mm) 35 30 11.68 10.40 9.27 8.25 7.35 6.54 5.83 5.19 4.62 4.11 3.67
American Wire Gauge (AWG) 8 9 10 11 12 13 14 15 16 17 18 19 20
Diameter (mm) 3.26 2.91 2.59 2.30 2.05 1.83 1.63 1.45 1.29 1.15 1.02 0.91 0.81
ENGLISH AT WORK III
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F. Practice: Measure the wire! Now it is time to grab your tools and do some measuring! Measure the wires below (they are not exact, so round to the closest measurement) and use the AWG conversion chart on page 12 to find the AWG for each wire. Write the AWG in the space provided. Remember you only measure the wire, not the insulation! Compare your answers with a friend.
1) AWG=
4) AWG=
7) AWG=
________________
________________
________________
2) AWG=
5) AWG=
8) AWG=
________________
________________
________________
3) AWG=
6) AWG=
9) AWG=
________________
________________
________________
G. Vocabulary crossword. Use the tool descriptions on page 11 and vocabulary list at the end of the unit to help you complete the crossword puzzle below. Check your answers with a friend.
Across 2. Linemen's pliers are good for gripping and... 4. a person who works in construction 6. Some long nose pliers have a hole for... 7. something that is strong and will not break easily 8. to turn off the power mains 9. What should you not cut with the Klein insulated cable cutter? 10. Side cutters have an edge for... 11. What kind of cable cutter do you need to cut very thick cables?
Down 1. to keep you safe from injury 3. to grab and hold tightly 4. another name for trade show 5. a tool used for gripping and pulling 6. The linemen's pliers have a… gripping zone.
UNIT 1: PREPARING TO VISIT THE NECA SHOW
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UNIT 1
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Aims and objectives In this chapter learners ■ learn about the NECA, ■ practice asking for and giving advice, ■ convert wire measurement standards, ■ compare and select tools. Furthermore they, ■ practice their reading skills, ■ practice their listening comprehension skills, ■ learn various language usages of the modal verbs “could”, “should” and “would”, ■ learn/review job related vocabulary (tools, measurements etc.).
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Answers 1. A.: 1d, 2d, 3b 2. A.: hacksaw, cable cutters, wrench, screwdriver, spirit level, long nose pliers, ratcheting cable cutter, drill bit, side cutters 2. B.: 2, 6, 7, 9 1. C.: = F, 2 = T, 3 = T, 4 = F, 5 = T, 6 = T, 7 = T, 8 = F, 9 = F, 10 = T 2. D.: 1 = would, 2 = could, 3 = should, 4 = should, would, 5 = could, 6 = should, 7 = should, 8 = would, 9 = would, 10 = could, 11 = should, could, 12 = could, 13 = should, would, should 3. A.: 1 2 3 4a 4b 5 6 7 8 9 10 11a 11b 12 13a 13b 13c
request
suggestion
advice
other
x x x x x x x x x x x x x x x x x
Teachers’ note: The line between suggestion and advice is often very thin. The above could be and should be open for discussion with your students. Thinking about and discussing the language will always lead to a better understanding of it than just learning a fixed rule.
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ENGLISH AT WORK III
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4. A.: This symbol means that the tool is insulated to protect you against electric shock.
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4. B.: 1 + c, 2 + b, 3 + a 4. C.: They help to protect you against electrical shocks. 4. E.: 1 = tool no. 14, 2 = tool no. 4, 3 = tool no. 6, 4 = tool no. 10 4. F.: 1) 2/0 AWG 2) 12 AWG 3) 2 AWG
4)1 AWG 5) 9 AWG 6) 4 AWG
7) 0 AWG 8) 18 AWG 9) 6 AWG
4. G.: Across 2. Linemen's pliers are good for gripping and... 4. a person who works in construction 6. Some long nose pliers have a hole for... 7. something that is strong and will not break easily 8. to turn off the power mains 9. What should you not cut with the Klein insulated cable cutter? 10. Side cutters have an edge for... 11. What kind of cable cutter do you need to cut very thick cables?
pulling contractor skinning heavy-duty de-energize ACSR cutting ratcheting
Down 1. to keep you safe from injury 3. to grab and hold tightly 4. another name for trade show 5. a tool used for gripping and pulling 6. The linemen's pliers have a … gripping zone.
protect grip convention pliers serrated
UNIT 1: TEACHER’S SECTION
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UNIT 1
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Wordlist ACSR / Aluminum Conductor, Steel Reinforced (cable) advice AWG / American Wire Gauge cable cutters / cable shears combination pliers contractor conversion table Could you give me some advice please? diameter electrical shock / electric shock exhibitor expo / trade show / trade fair / convention heavy-duty high-leverage (cable cutters) I recommend... (insulated tools). I suggest you... (say you're sorry). I would... (buy her chocolate). insulated / insulation long-nose pliers / needle-nose pliers MCM / thousand circular mils ratcheting cable cutters recommendation serrated side cutters / side-cutting pliers spirit level suggestion to decide to de-energize to discuss (something) to get shocked to grip to measure to participate to pull to protect to recommend to strip to suggest to visit voltage wire guage wire stripper / wire skinner
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Aluminium-Stahlseil Rat(schlag) amerikanische Norm für Drahtquerschnitte Kabelschneider / Kabelschere Kombizange Bauunternehmer Umrechnungstabelle Könntest du mir/Könnten Sie mir ein Rat geben? Durchmesser Stromschlag Aussteller Messe / Ausstellung sehr beanspruchbar, sehr strapazierfähig (Kabelschneider) mit hoher Hebelkraft Ich empfehle ... (isolierte Werkzeug). Ich schlage vor, du... (sagst, es tut dir leid). Ich würde… (ihr Schokolade kaufen). isoliert / Isolierung Schnabelzange amerikanische Norm für Drahtquerschnitte Ratschenkabelschneider Empfehlung gezackt Seitenschneider Wasserwaage Vorschlag sich entscheiden Spannung abschalten etwas besprechen einen Stromschlag bekommen greifen messen teilnehmen ziehen schützen empfehlen abisolieren vorschlagen besuchen Spannung Drahtstärke / Leitergröße Abstreifer / Abisolierzange
ENGLISH AT WORK III
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CD Script: Preparing to visit the NECA Show Andy is talking to his boss about the NECA Show.
Andy (A): Good morning Ms. Grossman You asked to see me? Ms. Grossman (G): Oh, hi Andy. Come in and take a seat. A: Thank you. You wanted to talk about the NECA Show? G: Yes. I have a list of all the companies that will be at the show and there are a few I would like you to visit while you are there. A: Could I see the list please? G: Sure. Here you are. A: Which companies should I visit? G: Well, with all the big wiring jobs we are getting lately, I think we should buy a wire stripping machine. It would make recycling the used copper wires a lot easier. A: That is true. I see Striptech has wire strippers and they will be at the NECA Show. I could visit their stand and talk to them. G: Perfect. You should meet with them and talk about the price and delivery terms for a Striptech 3000. A: Okay I’ll do that. What other companies should I talk to while I am at the show? G: Well, I would visit some of the tool manufacturers. We can use some new hand tools. Especially high-leverage cable cutters and ratcheting cable cutters. A: I think it would be a good idea to look at long-nose pliers and side-cutting pliers as well. G: Yes you are right. And it is important that the tools are insulated. We don’t want anyone to get an electrical shock if they accidently cut into a live wire. A: That is very true! Could you tell me which tool manufacturers you are interested in? G: I think you should visit Channellock and see what they have. Knipex also might have the tools we need. You could also stop by Klein Tools and take a look at their products. A: Consider it done Ms. Grossman. Just one more question. G: Of course Andy. What is it? A: Could I take a week of vacation and stay in Seattle after the NECA Show to do some sightseeing? G: That should not be a problem. I would have stayed for a vacation too if I was going. You should definitely go see the space needle while you are there. A: Thank you Mr. Grossman. I’ll do that!
UNIT 1: TEACHER’S SECTION
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UNIT 2
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2 NEW IN TOWN Have you ever had to give someone directions? Have you ever had to ask for directions? Have you ever had to do it in English? After completing this unit you will be able to!
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1. Do you know these phrases? Below you will see some words and phrases often used to give directions. Draw a line from each phrase or word to the matching symbol on the right. When you are finished, compare your answers with a friend.
a)
1) turn left
b)
2) at the intersection
c)
3) turn right
d)
4) go back
e)
5) on the corner
f)
6) stop
g)
7) go straight ahead
2. Game: Blind man’s maze This is a race for the whole class (or in groups) to see which team can make it through the maze first. You will need to make a copy of the maze on the next page to play. Instructions: Divide into teams of two. One person is the blind man, and the other is the direction giver. The blind man takes his pen and places it on the word START. He must now close his eyes and keep them closed for the whole race. When the teacher says “GO!” the direction giver starts guiding the blind man through the maze using directions like “go right”, “go left”, “go straight ahead”, “stop” and “go back”. The winning team is the one that exits the maze first and hits the least amount of walls. You can turn the maze upside down, switch roles and play a second time too!
UNIT 2: NEW IN TOWN
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UNIT 2
Blind man’s maze
FINISH
START Go straight ahead!
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Go left!
Go right!
Go back!
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3. Listening exercise: Andy asks for directions Andy has just arrived at his hotel, the Grand Hyatt, in Seattle. Can you find it on the map below? Good. He goes to the reception desk to ask for directions. Listen to his conversation and trace the directions he is given on the map below.
UNIT 2: NEW IN TOWN
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UNIT 2
4. Label the map Put these locations in the correct place on the map. The directions below will help you. Westlake Center, The Convention Center, Morton’s Steakhouse, The Grand Hyatt Seattle, The Bank of Scotland, ATM, Bambuza Vietnamese Bistro, The Camlin Hotel
1) Westlake Center is across the street from Westlake Park. 2) The Convention Center is on Convention Place. 3) To get to Pacific Place Shopping Center from the Convention Center, follow 7th Ave. to Pine Street. Turn left and it is the first big building on the right. 4) Morton’s Steakhouse is on the corner of 7th Ave. and Pike Street. 5) The Grand Hyatt Seattle is kitty-corner to the Pacific Place Shopping Center. 6) Washington Federal Savings is one block south of Westlake Center on 5th Ave. 7) To get to the ATM from Grand Hyatt Seattle, follow Pine Street past the Pacific Place Shopping Center and Westlake Center to 4th Ave. Turn left on 4th Ave. It is at the end of the block on the corner of 4th Ave. and Pike Street. 8) To get to the Bambuza Vietnamese Bistro from the Pacific Shopping Center, go East on Pine Street past the Grand Hyatt Seattle. Turn right on 8th Ave. The bistro is on the corner of 8th Ave. and Pike Street. 9) The Camlin Hotel is on 9th Ave. between Pine Street and Olive Way.
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5. Scrambled directions Look at the directions the receptionist gave Andy. Some of the words have gotten scrambled! Unscramble the words so Andy can follow the directions. You may use the map on page 21 for help. When you are finished, listen to the dialogue again to check your answers.
1) ____________________ and walk to the _________ of the block. nruT gihrt
den
2) Turn right and ____________________ two blocks until you __________ 8th Ave. peek ingog
chaer
3) _______________ and that will _________________________ Convention Place. Trun girth
kate oyu rightsta ot
4) The convention center will be _________________________. You can’t miss it. no royu tfel 5) You _______________the main entrance and _________________ on 6th Ave. og tou
rutn felt
6) At the first _____________________, turn right. resetictionn 7) Just ________________Union St. and yats no 8) _________________________________ Benaroya Hall and kepe gingo pats 9) the Seattle Museum _______________________ until you hit 1st Ave. no het eflt 10) Pike Pub is right there, _________________________ of 1st and Union. no eth rocner
UNIT 2: NEW IN TOWN
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UNIT 2
6. Game: Crazy directions Look at the map on page 21. Think of a starting place and a destination. Write them down in the table below. Now give directions to your friend from your starting place to your destination and see if they find the way. You can give them crazy directions that take them all around town, but your directions must be correct. When you are done, switch roles and play again. Use the following phrases to help you play the game:
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turn left on … / turn right on ...
continue along / follow ... until you reach ...
at the intersection, turn left / turn right ...
when you reach / get to … turn left / right
keep going past … until you get to...
when you pass …, take the next left / right
after three blocks, you will reach ...
on the left / right hand side of the street ...
kitty-corner to ...
across from …/ opposite …
STARTING PLACE
DESTINATION
Example: Hilton Seattle
ATM on the corner of Olive Way and 5th Ave
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7. What in the world is an ATM? A. Here is a list of words and definitions that will help you to understand the article an the next page. There is only one problem…. All the vowels are gone! Look through the article below to find the words and fill in the missing letters (a, e, i, o, u).
__ __t__m__t__d
done by a machine or robot
t__ll__r
a person who works at the bank taking and giving money
__dv__nt__g__
the reason something is better than something else
w__thdr__w__l
to take money out of the bank
c__sh __dv__nc__
to take money from your credit card
tr__nsf__r f__nds
to move money from one bank account to another
ch__ck__ng __cc__ __nt
a bank account like a “Giro” account in Austria
s__v__ngs __cc__ __nt
bank account for money you want to save
d__p__s__t
to put money into the bank
m__gn__t__c str__p__
the black line on the back of cards like your credit card
s__cr__t
something you should never tell anyone
c__sh d__sp__ns__r
a machine that gives you money
d__v__l__p
to make something new
UNIT 2: NEW IN TOWN
25
UNIT 2
B. Now read the article about ATMs. When you are finished, answer the questions on the next page.
An Automated Teller Machine, or ATM for short, is a machine that does many of the same things a human bank teller can do for you inside the bank. The advantage is that with an ATM, you can do your banking at any time of day or night. You can make cash withdrawals (or credit card cash advances), transfer funds between checking and savings accounts, and look at your account balances. In some countries you can also use the ATM to make cash deposits and even to buy credit for mobile phone prepaid cards. To use an ATM, you must insert a plastic ATM card. Each card has a magnetic stripe or a chip with security information. To keep other people from using your card, you have to enter a secret personal identification number or PIN code to access your accounts. ATMs are known by many other names including automated banking machine, money machine, bank machine, cash machine, hole-in-the-wall, cash point, Bancomat (in Europe and Russia), Multibanco (in Portugal), and Any Time Money (in India). The first mechanical cash dispenser was invented and built by Luther George Simjian and installed in 1939 in New York City by the City Bank of New York. It was taken out again after just six months because customers did not want to use it! That was the end of ATMs for the next 25 years, until De La Rue developed the first electronic ATM. His device was first installed in Enfield Town in North London, United Kingdom on June 27th, 1967 by Barclays Bank. In 1968 the networked ATM like the one we know today was developed in Dallas, Texas, by Donald Wetzel, from the company Docutel. Today, it is hard to imagine a world without ATMs. They are everywhere. There is even one at McMurdo Station in Antarctica. Obviously penguins need money too!
British actor Reg Varney using the world's first ATM in 1967, located at a branch of Barclays Bank, Enfield.
26
ENGLISH AT WORK III
1
1) What is ATM short for?
2) What are three things you can do with an ATM?
3) What do you need in order to use an ATM?
4) What is on the magnetic stripe or chip?
5) What is PIN short for?
6) What are three other names ATMs are called?
7) When was the first mechanical cash dispenser installed?
8) And just for fun: Who uses the ATM in Antarctica?
C. Now look at the article again and write down several questions using who, what, when and where. Ask a partner your questions and see if they know the answer.
8. At the ATM Do you know all the parts of an ATM? Look at the picture below. Label the ATM by matching the numbers from the diagram with the words on the right. When you are finished, compare your answers with a friend.
1
a) receipt printer
2
b) screen buttons
3
c) display screen
4
d) speaker
5
e) card reader
6
f) deposit slot
7
g) keypad
8
h) cash dispenser
UNIT 2: NEW IN TOWN
27
UNIT 2
9. Making a withdrawal ATMs in foreign countries can be confusing. They ask so many questions! Some may even offer services you do not have back home, like making a deposit. Look at the screens of a typical American ATM transaction below, and put them in the correct order. Number the pictures 1 through 11 and check your answer with a partner. The first one is done for you.
A=
B=
C=
D=
E=
F=
G=
H=
I=
J=
28
K=1
ENGLISH AT WORK III
1
10. Crossword: ATM terms Now that you know more about ATMs, let’s see how you do with a crossword puzzle!
Across 1. to move money from one account to another 5. a bank account with which you can write checks against the funds in the account 7. costs that you pay to use a service 8. an interest bearing account where you keep money you do not want to spend 11. __________ Teller Machine 12. an action involving money such as a deposit, withdrawal or purchase 15. a verb meaning to place something into something else 16. to agree to, or say yes to something like the terms of an agreement 17. the place where you insert your ATM card Down 2. a piece of paper with information about your transaction 3. another word for money 4. you must open one if you want to keep money at the bank 5. the place on the ATM where the money comes out 6. to put money into your account 9. the amount of money currently in your bank account 10. the abbreviation for personal identification number 13. to take money out of your account 14. to quit a transaction before it is complete
UNIT 2: NEW IN TOWN
29
UNIT 2
▲
Aims and objectives In this chapter learners ■ follow and give directions, ■ learn about Automated Teller Machines (ATM), ■ learn to use an ATM. Furthermore they, ■ practice their listening skills (following directions), ■ practice their reading skills (map reading, scanning), ■ learn / review direction giving vocabulary, ■ learn ATM / banking related vocabulary.
▲
Answers 1.: 1 = b, 2 = f, 3 = a, 4 = e, 5 = g, 6 = c, 7 = d 4.: 1 = A, 2 = H, 3 = B, 4 = F, 5 = D, 6 = I, 7 = E, 8 = G, 9 = C 5.:
1) 3) 5) 7) 9)
turn right, end turn right, take you straight to go out, turn left stay on on the left
2) keep going, reach 4) on your left 6) intersection 8) keep going past 10) on the corner
7.A.: automated, teller, advantage, withdrawal, cash advance, transfer funds, checking account, savings account, deposit, magnetic stripe, secret, cash dispenser, develop 7.B.: 1) Automated Teller Machine 2) You can make a withdrawal, a cash advance, transfer funds, check your account balance, make a deposit, and charge a prepaid mobile phone card 3) You need a plastic ATM card and a pin code. 4) Security information is on the magnetic stripe or chip. 5) PIN is short for Personal Identification Code 6) ATMs are also called automated banking machine, money machine, bank machine, cash machine, hole-in-the-wall, cash point, Bancomat, Multibanco, and Any Time Money 7) The first mechanical cash dispenser was installed in 1939. 8) Penguins use the ATM in Antarctica. (Researchers use the ATM in Antarctica.) 8.: 1 = b, 2 = a, 3 = e, 4 = d, 5 = c, 6 = h, 7 = f, 8 = g 9.: K = 1, G = 2, F = 3, B = 4, H = 5, C = 6, I = 7, J = 8, E = 9, D = 10, A = 11 10.: Across 1. transfer 5. checking 7. fee 8. savings 11. Automated 12. transaction 15. insert 16. accept 17. cardreader
30
Down 2. receipt 3. funds 4. account 5. cash dispenser 6. deposit 9. balance 10. PIN 13. withdrawal 14. cancel
ENGLISH AT WORK III
1
▲
Wordlist ATM / Automated Teller Machine advantage automated avenue (Ave.) bank teller boulevard (Blvd.) cash advance cash dispenser checking account (AE) convention center corner deposit destination funds Intersection (AE) mobile phone (BE)/ cell phone (AE) PIN code/personal identification number place / square primary (e.g. primary goal) reception desk receptionist savings account secret transaction withdrawal to access to cancel to deposit to develop to insert to invent to transfer to withdraw across from /opposite at the (first) intersection continue along / follow… straight ahead / keep going straight ahead keep going past... / continue past... on the corner Turn left. / Turn right. When you come to… /get to.../ reach...
Bankomat Vorteil automatisiert Straße / Allee Bankkassierer Boulevard / Prachtstrasse Barvorschuss / Vorauszahlung Schlitz, wo das Geld herauskommt Girokonto Kongresszentrum / Ausstellungshalle Ecke Einzahlung Ziel Geld Kreuzung Handy / Mobiltelefon Geheimzahl / PIN Platz (z.B. Rathausplatz) Haupt- (z.B. Hauptziel) Empfangsschalter / Hotelrezeption / Rezeption Empfangsmitarbeiter / Rezeptionist Sparkonto Geheimnis Transaktion / Geldverkehr Abhebung zugreifen / Zutritt haben stornieren / abbrechen Einzahlen entwickeln einführen / einfügen erfinden überweisen abheben gegenüber von … an der (ersten) Kreuzung gehen Sie entlang… / geh entlang… geradeaus / immer geradeaus gehen Sie an… vorbei / geh an… vorbei… an der Ecke Biegen Sie links ab. / Biegen Sie rechts ab. Bieg links ab. / Bieg rechts ab. Wenn Sie (9th Ave.) erreichen… / Wenn du (9th Ave.) erreichst…
UNIT 2: TEACHER’S SECTION
31
UNIT 2
CD Script: New in town Andy approaches the reception desk in the Grand Hyatt lobby.
Andy (A): Excuse me. Can you help me please? Receptionist (R): Certainly sir. What can I do for you? A: I am attending the NECA trade fair tomorrow. Could you tell me how to get there? R: Do you know where the event is being held sir? A: Um... Yeah. I have it here somewhere. Give me a second to find it... Ah, here it is. It is at the Washington State Convention and Trade Center. The address is 800 Convention Place. R: Oh that is easy to find from here. If you go out the main entrance you will be on 6th Ave. Turn right and walk to the end of the block. That will be Pike Street. Turn right and keep going two blocks until you reach 8th Ave. Turn right and that will take you straight to Convention Place. The convention center will be on your left. You can’t miss it. A: Ok, let me make sure I got all that. I go to the right. At Pike street I turn right again. After two blocks I turn right again on 8th Ave. and that will take me to the convention center. R: That’s right sir. A: Great. Can you also recommend a place to eat nearby? R: Well, if you are not too hungry and just want a bite to eat and maybe something to drink, the Triple Door has a great happy hour with cheap appetizers and live music. A: Live music sounds interesting, but actually I am pretty hungry. I think I would like a real meal. R: Well if you want to try something a bit different, there is the Bambuza Vietnamese Bistro just down the road. A: Vietnamese? Hmm. Not too sure about that. Isn’t there any place where I can get a good American dinner? R: Well there is Morton’s Steak House, but it is kind of expensive and you might need a reservation. A: Hmmm. Anything else? Maybe a place that serves hamburgers or something? R: Oh. You mean a place like T.G.I.F.’s? A: TGI what? R: T.G.I.F. – You know, Thank God It’s Friday. It is a restaurant chain that serves burgers and sandwiches and the like.
32
ENGLISH AT WORK III
1
A: Okay. And how do I get there? R: Well there aren’t any in Seattle actually. A: So do I have to fly to L.A. for dinner or what…? R: Haha... No of course not! If that is the kind of food you are after you should try Pikes Pub. It is a local microbrewery where you can get pretty good food and try their beers too. You can even take a tour of the brewery if you like. A: That sounds good. So can you tell me how to get there? R: Sure, it’s easy. You go out the main entrance and turn left on 6th Ave. At the first intersection, turn right. That should be Union St. Just stay on Union St. and keep going past Benaroya Hall and the Seattle Art Museum on the left until you hit 1st Ave. You should see Pike Pub right there, directly on the corner of 1st and Union. If you run into a dead end, then you went too far. Just go back a block to 1st. Ave. A: Great! Directions are so easy here in America because all of the streets make up a perfect grid! I almost forgot. I also need to stop by a bank to exchange some money. R: Well the banks will all be closed by now, but you can make a cash withdrawal at an ATM. A: An ATM? R: Yes an Automated Teller Machine. There should be one outside the US Bank kitty-corner to the Pike Pub. A: Kitty-corner? R: Yes, diagonally across the street from Pike Pub. A: Oh, now I understand. So I go outside. I go left. When I get to Union St. I turn right and follow it all the way to 1st Ave., and there I will see Pike Pub on the right hand side of the street. R: That’s right. A: And the bank should be somewhere nearby too. R: That’s right. Kitty-corner to Pike Pub. Just look for the blue and white ATM sign. A: Ok great. Thanks for all of your help. R: My pleasure sir. Have a good evening.
UNIT 2: TEACHER’S SECTION
33
UNIT 3
▲
3 MEETING THE REP 1. Money talk A. American money. Read the article below to learn about American money. Like most money around the world, American money is made up of coins and bills. The most common coins are the penny, nickel, dime and quarter. For the paper money, there are 1, 5, 10, 20, 50, and 100 dollar bills. Like the euro, the dollar uses a decimal system where 100 cents equals 1 dollar ($1.00). Coins are fractions of a dollar, for example: a penny is 1/100 of a dollar, a nickel is 1/5 of a dollar, a dime is 1/10 of a dollar, and a quarter is, as the name says, 1/4 of a dollar. Each coin has a different size and design, and usually has a picture of a president or other famous American person on the front. Quarters have many different pictures on the back (one for each of the 50 states) but the most common picture is of an eagle. That is why Americans say “heads or tails” when they flip a coin to see who starts a football game for example. The quarter is one of the most useful coins. It can be used in almost any coin-operated machine. Dimes and nickels can usually be used in pay phones and vending machines. When speaking about money, $1 is called a “a one”, “a dollar”, “a dollar bill”, or “a buck”; $5 is “a five”, “five dollars”, “a five dollar bill”, or “five bucks”; etc. When talking about thousands, you may also hear the terms “grand”, “G’s”, or “k”, the metric abbreviation for 1,000. The five, ten, twenty, fifty and hundred dollar bills were recently redesigned to include new security features. The one dollar bill was not redesigned since it most likely will not be counterfeited. $50 and $100 bills are not used that often and many places may not accept them for small purchases. Many Americans don't like to carry much cash. They use credit or charge cards to buy even small things. They are convenient and can be used almost everywhere, but not at fast food restaurants! American Coins (also known as "change")
34
penny (one cent) = 1¢ ($0.01)
dime (ten cents) = 10¢ ($0.10)
nickel (five cents) = 5¢ ($0.05)
quarter (twenty-five cents) = 25¢ ($0.25)
ENGLISH AT WORK III
1
B. Counting change. Now that you know about American coins, draw a line from the description on the left to the correct coin or bill on the right. Use the information in the article an the previous page to help you.
1) This coin is worth 25¢
a) penny
2) This coin is worth 10¢
b) nickel
3) This coin is worth 5¢
c) dime
4) This coin is worth 1¢
d) quarter
5) This bill is worth 100¢...
e) dollar
UNIT 3: MEETING THE REP
35
UNIT 3
C. Money crossword
Across 1. a slang word for dollar 5. a slang word for $1,000 6. a coin worth five cents 7. the bird on the back of most quarters 10. a coin worth twenty-five cents 13. 2G’s or 2k are 2 ________ dollars 15. a bill worth one hundred cents 16. a coin worth one cent Down 2. fake money 3. another word for paper money 4. a coin worth ten cents 8. the largest bill in America 9. the person usually on American money 11. another word for coins 12. small money usually made from copper silver and nickel 14. a system based on tens
36
ENGLISH AT WORK III
1
2. “Most” and “the most” “The most” is often used incorrectly by many German speakers because they translate it directly from “die meisten”. In English we use “most” and “the most” in different situations
Most is used to talk about numbers or majorities. It is usually followed by a plural noun. ■ Most money bills have a picture of a president on them. ■ Most children like french fries. ■ People can speak some English in most countries.
The most is used for superlatives. It is usually followed by an adjective and a noun or an adverb and a verb. ■ The quarter is the most useful coin. ■ ipods are the most widely sold mp3 player in the world. ■ Tom Hanks is the most famous person I have ever met.
Fill in the gaps with “most” or “the most”. Check your answers with a friend.
1. The money in ____________________ countries is made up of coins and bills. 2. The $100 bill is __________________________ valuable bill in America. 3. ___________________________ people like vanilla ice cream. 4. “Lost” is one of ____________________________ popular series on TV. 5. _________________________ Austrians listen to Ö3 radio station. 6. Of all the e-mails sent every day, _______________________ are spam. 7. Volcano boarding is one of _________________ extreme sports there is. 8. Some people think Angelina Jolie is __________________________ beautiful woman in the world. 9. ______________________ evenings I stay at home, but on Fridays I like to go out with my friends. 10. “Monty Python and The Holy Grail” is _______________________ hilarious movie I have ever seen.
UNIT 3: MEETING THE REP
37
UNIT 3
3. Meet the rep A. All mixed up. Look at the dialogue below. It is all mixed up! Put the dialogue in the right order by numbering the sections 1 though 7. When you are finished listen to the dialogue to check your answers.
A: Ten grand? I thought you used dollars in the US? S: Yes, grand is what we say for thousand. So the machine normally costs about 10k, but... A: Wait a minute... 10k? But you just said ten grand? S: Oh sorry, I keep forgetting that you are not American… ten thousand, ten grand, and 10k all mean the same thing. We use many different words when we talk about money. But, what I am trying to tell you is that we are offering a special price for everyone who orders a machine here at the NECA Show. If you order now, we can give you 500 bucks off?
S: Good morning sir, can I help you? A: Yes, I have an appointment with Ms. Alexander to talk about your wire stripping machines.
A: Let me guess... bucks is another word you use dollars? S: That's right! A: So that is 9,999 dollars and 99 cents minus 500 dollars for a total of 9,499 bucks and 99 cents... I am slowly getting used to all of these different expressions for money.
S: Well, the 3000 model runs for 9,999 dollars and 99 cents, but... A: Excuse me, it costs almost ten thousand dollars to run the machine? How much energy does it need? S: No, no, no... you got me wrong! I mean that it costs that much to buy the machine. So the machine normally costs just under ten grand , but ...
S: Good for you. There is one more thing you have to learn about money in America though... Never forget the sales tax! We have to add 6.5 percent to the price for sales tax in Washington. That brings us to a grand total of 10,116 dollars and 44 cents. A: That doesn't sound too bad! Thank you…
S: Ah, you must be Andy. Hi, I’m Sarah. Nice to meet you. A: Oh hello, nice to meet you too Ms. Alexander. S: Please, call me Sarah. We always use first names here in the States. A: Oh, ok then.
S: So which model is your company interested in? A: We have looked at your different models and think the 3000 is best for us. The question is what will it cost and when can you deliver it?
38
ENGLISH AT WORK III
1
B. True or false? Read the statements below, and mark them true (T) or false (F). Compare your answers with a friend. When you are finished, listen to the dialogue again to check your answers. T
F
1. Andy has an appointment to speak with the woman from Striptech. 2. In America it is impolite to call people by their first names. 3. Andy’s company is interested in the Striptech 3000. 4. In the dialogue, to “run for” means to operate. 5. In the dialogue, the phrase “just under” means “slightly less than”. 6. A “grand” is a type of money in America. 7. Ten thousand, ten grand, and 10k all mean the same thing. 8. A “discount” means that you get something for a lower price. 9. A “buck” is another word for a dollar. 10. Sales tax is included in the price for things you buy in America.
C. What is that in numbers? In English we write numbers differently than in German. Where commas are used in German, decimal points are used in English, and where decimal points are used in German, commas are used in English! For example, in German you write $5.000,– or $5.000,00. In English you write $5,000.00. Using commas and decimals in the wrong place can mean the difference between five dollars and five thousand dollars! Listen to the dialogue again, and write down the money amounts in the blank spaces using numbers. Remember to include the cents (use two decimal places) and watch your commas and decimal points! When you are finished, check your answers with a friend.
1. Well, the 3000 model runs for _________________________ , but... 2. Excuse me, it costs almost __________________________ to run the machine? 3. So the machine normally costs just under ________________________________ , but ... 4. ______________________________________? I thought you used dollars in the US? 5. So the machine normally costs about _________________________________, but... 6. Wait a minute... ______________________________________? But you just said ten grand. 7. ___________________________, ten grand, 10k, it all means the same thing! 8. If you order now, we can give you _________________________________________ bucks off. 9. So that is _____________________ minus ______________ for a total of ________________. 10. Never forget the sales tax! ... That brings us to a grand total of _______________________.
UNIT 3: MEETING THE REP
39
UNIT 3
4. Sales tax in America A. What is sales tax? Read the article below to learn about sales tax in American. Sales taxes are taxes added onto the price of goods or services in the United States. Whenever you buy something, you pay sales tax on it. In 1921, West Virginia became the first US state to have such a sales tax. Georgia passed a law introducing a sales tax in 1929. Eleven other states introduced sales taxes in 1933 alone. By 1940, at least thirty states had a sales tax. Today, sales taxes are charged by every state except Alaska, Delaware, Montana, New Hampshire and Oregon. Hawaii has a similar tax but it is charged to businesses instead of consumers. The sales tax is a percentage of the sale price of the goods you are buying. It is not the same for the whole country. Each state decides what the percentage for the sales tax should be in their own state. Sometimes cities or counties will also add their own sales tax on top of the state sales tax. Most states do not charge sales tax on food or prescription medicines. In Austria when you go shopping and look at a price tag, the price you see is the price you pay. It already includes the 10% or 20% sales tax. That is why many people visiting America sometimes get an unpleasant surprise the first time they go shopping. In America the sales tax is NOT included in the price on the price tag! It is always a good idea to add about 10% to the price of anything you are thinking of buying to make sure you do not get surprised by the sales tax!
Here is a list of the sales tax rates for some U.S. states you may know. U.S. State Sales Tax Rates State Alaska California Florida Nevada
40
State sales tax rate 0.00% 8.25% 6.00% 6.50%
State New York Texas Washington Washington DC
State sales tax rate 4.00% 6.25% 6.50% 5.75%
ENGLISH AT WORK III
1
B. Answer the questions? Now answer the questions below. You can use the article an page 40 for help. Use full sentences when writing your answer. When you are finished, check your answers with a friend.
1. When do you have to pay sales tax?
2. Which state was the first to introduce a sales tax?
3. How many states introduced a sales tax in 1933?
4. Which states do not charge a sales tax today?
5. Who decides what the sales tax should be?
6. Sales tax is not charged on which items in the U.S.?
7. What is the difference between price tags in America and Austria?
8. Why do some visitors get a surprise when they buy something in America?
9. How much should you add to the price so you are not surprised by the sales tax?
10. Which state has the highest sales tax?
UNIT 3: MEETING THE REP
41
UNIT 3
C. How much does that cost? Use the table of sales tax rates on page 40 to help you find out how much the items below really cost. Write the final price that you will have to pay in the space.
state: price:
California $124.99
Florida $20,710.00
state: price:
Alaska $749.99
What you will have to pay:
What you will have to pay:
What you will have to pay:
state: price:
state: price:
state: price:
Nevada $1.25
New York $39.99
Texas $99.99
What you will have to pay:
What you will have to pay:
What you will have to pay:
state: price:
state: price:
state: price:
California $1.99
What you will have to pay:
42
state: price:
Washington D.C. $319.99
What you will have to pay:
Washington $59.99
What you will have to pay:
ENGLISH AT WORK III
1
5. Unit review A. Vocabulary word search Do the word search to find the missing words below. Use the texts, exercises, and word list at the end of the unit to help you find the right words. When you have found them, write them down in the blank spaces provided. Place the circled letters in each answer in the space below with the same number to see the hidden message.
Hidden message: __ __ __ 1 2 3
__ __ __ 4 5 6
__ __ __ __ __ __ __ 7 8 9 10 11 12 13
1. The one cent coin is called a: __ __ __ __ (__).
2. Nickels and dimes are: __ (__) __ __ __.
3. Another word for impolite is: __ (__) __ __ .
4. To see a doctor you have to make an: (__) __ __ __ __ __ __ __ __ __ __.
5. When you toss a coin you say: __ __ __ __ __ __ (__) __ __ __ __ __.
6. Sales tax is charged on most items __ __ __ (__)__ __ food. 8. The man from Striptech offers Andy a $500
7. West Virginia was the first state to __ __ (__) __ __ __ __ __ __ a sales tax. 9. Credit cards are very:
__ __ __ __ (__) __ __ __ . 10. Most beautiful and fastest are __ __ __ __ __ __ __ (__) __ __ __ __.
__ __ __ __ __ __ __ __ __ (__) 11. Paper money is also called a: __ __ (__) __ .
12. Prices in America do not __ __ __ (__) __ __ __ sales tax. 14. If something is worth a lot of money, it
13. The bills in America were redesigned __ __ __ __ __ __ __ (__). 15. A quarter is (__) __ __ __ __ more than a penny.
is __ __ __ __ (__) __ __ __ . 16. If you forget about sales tax, you may get an __ __ __ __ (__) __ __ __ __ __ surprise.
17. The tax on things you buy is called: (__) __ __ __ __
__ __ __ __ __ __ __ ! 14 15 16 17 18 19 20
__ __ __ .
19. Another word for rude is: __ (__) __ __ __ __ __ __ . 21. Fake money is called: __ __ __ __ __ __ __ __ __ __ __.
18. If something is very funny it is: __ __ __ __ __ __ (__) __ __ 20. U.S. money now has new security __ __ __ __ __ __ (__) __ . 23. The doctor gives you this when you are sick: __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ . UNIT 3: MEETING THE REP
43
UNIT 3
Words go from right to left, top to bottom and diagonally up and down.
P H S B T U E R Q E D S B J H I J R E U A H J E O A E X V U I
I
E X L
M Z I
L L
A Q E A P D I S C O U N T N L P O I
P W
P Z C S D E S P U P N P L P A O B P S J P O Z S C S R M P T E Z H L R L F I O K R A Y R O L F O B L H E I I
I
E A
T R K K
S E L W O I R A U H L N A O T E L F E
N F C E N O MP T T O G G S U E Z E C T T E E S W K WD T A I
K Y A S B D U P T
M A N T P K Z E C I
V X N F U D E N J
I
E T T A W C D F O R O L E T R O C E H D N U L X P U J W U V P N S U R X I T R Y M L I
H Z B
Q W N W A C M T E N Y L X S
J E V C B T WC T E X L N E E C O I E S N P O E O A E M Y I I
I
I
N S
U V D R Y R Z X
T P S R C R L H C N A X I
G L F H
G H J X E U T M F Z X O S T B Y C B K J W U W M N S H A E N C V N S R L V I B W Q A N P Z T I
I
D
Z E A L S X G E S N K
W U E Y Y Q Z P T K Y T P W S M R H S E
44
ENGLISH AT WORK III
1
B. Vocabulary memory game Memory game to be played in pairs or small groups. Instructions: Copy and cut out the cards below. Turn them all upside down. Mix them up, and arrange them in a square with five rows and five columns. Now take turns turning over two cards at a time. Try to find a word and the matching definition. If you find a pair, keep the cards and go again. If not, put the cards back and it is the next person’s turn. If you turn over the "Go again!" card, keep the card and go again. When all the cards are gone, the person with the most cards wins!
appointment
something that is not included, something that is left out
counterfeiter
a person who is not nice to other people
convenient
slang words for $1000 in the U.S.
discount
to be a part of a whole, e.g. sales tax is included in the price in Europe
hilarious
something that is practical or saves time, like credit cards for example
a person who makes fake money
buck
heads or tails
what you say when you flip a coin
the opposite of pleasant, something that is not nice or enjoyable
unpleasant
a slang word for dollar in the U.S.
grand / G / k
impolite / rude
include
to sell something for another word less than the for very funny normal price
except
a planned meeting with someone like a doctor
Go again!
UNIT 3: MEETING THE REP
45
UNIT 3
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Aims and objectives In this chapter learners ■ learn about U.S. currency, ■ learn about the use of “most” and “the most”, ■ learn about sales tax in America. Furthermore they, ■ practice their reading skills, ■ practice their listening skills, ■ learn / review money vocabulary.
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Answers 1.B.: 1 = e, 2 = c, 3 = b, 4 = a, 5 = d 1.C.: Money Crossword Across Down 1. buck 2. counterfeit 5. grand 3. bill 6. nickel 4. dime 7. eagle 8. hundred 10. quarter 9. president 13. thousand 11. change 15. dollar 12. coins 16. penny 14. decimal 2. 1. The money in most countries is made up of coins and bills. 2. The $100 bill is the most valuable bill in America. 3. Most people like vanilla ice cream. 4. Lost is one of the most popular series on TV. 5. Most Austrians listen to Ö3 radio station. 6. Of all the e-mails sent every day, most are spam. 7. Volcano boarding is one of the most extreme sports there is. 8. Some people think Angelina Jolie is the most beautiful woman in the world. 9. Most evenings I stay at home, but on Fridays I like to go out with my friends. 10. “Monty Python and The Holy Grail” is the most hilarious movie I have ever seen. 3.A.: 5, 1, 6, 4, 7, 2, 3 3.B.: 1 = T, 2 = F, 3 = T, 4 = F, 5 = T, 6 = F, 7 = T, 8 = T, 9 = T, 10 = F 3.C.: 1. $9,999.99 2. $10,000.00 5. $10,000.00 6. $10,000.00 9. $9,999.99, $500.00, $9,499.99
3. $10,000.00 7. $10,000.00 10. $10,116.44
4. $10,000.00 8. $500.00
4.B.: 1. You have to pay sales tax whenever you buy something. 2. West Virginia was the first state to introduce a sales tax. 3. Eleven states introduced a sales tax in 1933. 4. Alaska, Delaware, Montana, New Hampshire and Oregon do not charge a sales tax. 5. Each state decides how much sales tax to charge on their own.
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ENGLISH AT WORK III
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6. 7. 8. 9. 10.
1
Sales tax is not charged on food and prescription medicine. The sales tax is not included in the price on the price tags in the U.S. like it is in Austria. They do not know that the price does not include sales tax. You should add 10% to the sales price to be sure you do not get surprised by the sales tax. California has the highest sales tax.
4.C.: 1. $135.30 4. $1.33 7. $1.99 (no sales tax on food)
2. $21,952.60 5. $41.59 8. $338.39
3. $749.99 (no sales tax in Alaska) 6. $106.24 9. $63.89
5.A.: Hidden message: You are totally awesome! 1 = penny, 2 = coins, 3 = rude, 4 = appointment, 5 = heads or tails, 6 = except, 7 = introduce, 8 = discount, 9 = convenient, 10 = superlatives, 11 = bill, 12 = include, 13 = recently, 14 = valuable, 15 = worth, 16 = unpleasant, 17 = sales, 18 = hilarious, 19 = impolite, 20 = features, 21 = counterfeit, 22 = prescription medicine
P + A P P O I N T M E N T + + + + + + +
H R + + + + + F E A T U R E S I + + + +
S E E + + R E C E N T L Y + N + + + + +
+ U A S S A L E S T A X + C + + + + + +
+ + P D C + + + + + + + L + + P E N N Y
5.B.: appointment counterfeiter convenient discount hilarious impolite / rude heads or tails unpleasant include except buck grand / G / k
+ + D E S R + + + + + U + + + + + + + +
+ + I + R O I + + + D + + W O R T H + +
+ + S + + L R P + E + + + + + + + + + +
+ + C + + + A T T C O U N T E R F E I T
+ + O + + + + T A I + V + + + + + + + +
+ + U + + + + + I I O + A + + + + C + +
+ + N + + + + + + V L N + L I + O + + +
+ + T + + + + + + + E S M N U N + + + +
+ U N P L E A S A N T + T E V A + + + +
H I L A R I O U S + R R E E D + B + + +
I M P O L I T E + U O X N C + I + L + +
+ + + B + + + + D D C I + O + + C + E +
+ + I + + + + E U E E + + I + + + I + +
+ L + + + + + C P N + + + N + + + + N +
L + + + + + E T T + + + + S + + + + + E
a planned meeting with someone like a doctor a person who makes fake money something that is practical or saves time, like credit cards for example to sell something for less than the normal price another word for very funny a person who is not nice to other people what you say when you flip a coin the opposite of pleasant, something that is not nice or enjoyable to be a part of a whole, e.g. sales tax is included in the price in Europe something that is not included, something that is left out a slang word for dollar in the U.S. slang words for $1000 in the U.S.
UNIT 3: TEACHER’S SECTION
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UNIT 3
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Wordlist appointment bill buck coin convenient counterfeit / counterfeit money counterfeiter dime discount except grand / G / k heads or tails hilarious impolite / rude just under nickel penny percentage prescription medicine pleasant / unpleasant quarter recently sales tax security feature superlative to include to introduce to run for ($25) valuable worth / to be worth
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Termin Geldschein Umgangssprache für U.S. Dollar Münze praktisch gefälscht, “Blüte”, Falschgeld Fälscher 10-Cent-Münze in America Nachlass, Skonto außer Umgangssprache für tausend U.S. Dollar Kopf oder Zahl sehr lustig unhöflich Knapp weniger als 5-Cent-Münze in Amerika 1-Cent-Münze in Amerika Prozent rezeptpflichtige Medikamente angenehm / unangenehm 25-Cent-Münze in Amerika neulich Mehrwertsteuer / Umsatzsteuer Sicherheitsmerkmal Superlativ (3. Steigerungsform) beinhalten einführen / jemanden vorstellen normaller Kaufpries von ($25) wertvoll wert / wert sein
ENGLISH AT WORK III
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CD Script: Meeting the rep Andy approaches the Striptech booth.
Sarah (S): Good morning sir, can I help you? Andy (A): Yes, I have an appointment with Ms. Alexander to talk about your wire stripping machines. S: Ah, you must be Andy. Hi, I’m Sarah. Nice to meet you! A: Oh hello, nice to meet you too Ms. Alexander. S: Please, call me Sarah. We always use first names here in the States. A: Oh, ok then. S: So which model is your company interested in? A: We have looked at your different models and think the 3000 is best for us. The question is what will it cost and when can you deliver it? S: Well, the 3000 model runs for 9,999 dollars and 99 cents, but... A: Excuse me?!? It costs almost ten thousand dollars to run the machine? How much energy does it need? S: No, no, no… you got me wrong! I mean that it costs that much to buy the machine. So the machine normally costs just under ten grand, but ... A: Ten grand? I thought you use dollars in the US? S: Yes, grand is what we say for thousand. So the machine normally costs about 10k, but... A: Wait a minute... 10k? But you just said ten grand! S: Oh sorry, I keep forgetting that you are not American… Ten thousand, ten grand, and 10k all mean the same thing. We use many different words when we talk about money. But what I am trying to tell you is that we are offering a special discount for everyone who orders a machine here at the NECA Show. If you order now, we can give you 500 bucks off. A: Let me guess... bucks is another word you use for dollars? S: That’s right! A: So that is 9,999 dollars and 99 cents minus 500 dollars for a total of 9,499 bucks and 99 cents... I am slowly getting used to all these different expressions for money… S: Good for you. There is one more thing you have to learn about money in America though... Never forget the sales tax! We have to add 6.5 percent to the price for sales tax in Washington. That brings us to a grand total of 10,116 dollars and 44 cents. A: That doesn't sound too bad! Thank you… (fading out)
UNIT 3: TEACHER’S SECTION
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UNIT 4
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4 WRITING HOME 1. The history of e-mail A. How it all began. Read the article below to learn about how e-mail began. People have always wanted to talk to each other, and distance has always made it difficult. But mankind is inventive. They trained pidgins, used smoke signals and beat drums to send messages over great distances. But one invention worked better than all the rest: the e-mail! Back in the 1960's, computers were very big. They were called mainframes and filled whole rooms. Hundreds of people from all over accessed the same mainframe using dumb terminals. They were called “dumb” because they consisted of just a screen and a keyboard. They had no storage or memory of their own. People using such dumb terminals only talked to the mainframe and not to each other. With all these dumb terminals everywhere, it was not long before people wanted to talk to someone who was far away. So they found a way to send messages that was like writing a note and leaving it on someone's desk. Everyone who used the mainframe had their own folder. If someone needed to send a message to another person, they just wrote a text file and put it in that person's folder. The next time that person logged onto the computer and looked in their folder they would see the message that had been left there for them. And so e-mail was born! In the beginning, all the messages were sent to people on the same computer. Then networking came along. Now people had to find a way to send a message to “that person” at “that computer”. In 1972 a man named Ray Tomlinsen helped to find the answer. He decided on something that changed history. He created the format for the e-mail address that we still use today: user name @ location. Today, even though the world wide web offers just about everything, e-mail is still the most important and widely-used tool on the internet. More than 1.3 billion people use e-mail around the world to send about 210 billion e-mails each day, or two million e-mails every second!
B. True or false? Read the statements below, and mark them true or false. T 1. People have always wanted to talk to people far away. 2. People are not very good at creating new things. 3. E-mail is the best tool for communicating with people far away. 4. E-mail was invented about twenty years ago. 5. Mainframes were not much bigger than a PC. 6. People accessed the mainframe from smart terminals. 7. In the beginning e-mails were not sent from one computer to another. 8. Ray Tomlinsen invented the @ sign. 9. E-mail is the most important tool on the internet. 10. Two million e-mails are sent every second!
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ENGLISH AT WORK III
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C. Reading comprehension Below are some questions about the article on page 50. The answers are also given, but they are all mixed up! Unscramble the answers and write them in the blanks. When you are finished, check your answers with a friend. 1.
What are some of the ways people have communicated over great distances?
messages sent great distances over They with birds drums smoke and. 2.
What were computers like in the 1960's?
very big were They and whole rooms filled. 3.
How did people access the mainframe?
mainframes accessed They dumb terminals with. 4.
Why were they called dumb terminals?
dumb terminals called were They because each other not talk to could. 5.
What was the first e-mail like?
writing a note was It like and on someone's desk it leaving. 6.
How did people send the first e-mails?
text files wrote They and in people's folders left them. 7.
How did people check their “e-mails”?
their folder checked They when logged the mainframe onto they. 8.
What changed when networking came along?
messages to send needed They to different computers people at. 9.
What did Ray Tomlinsen decide that changed history?
decided He for e-mail addresses the @ sign to use. 10. How many e-mails are sent each day?
210 million each day are sent e-mails About.
UNIT 4: WRITING HOME
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UNIT 4
2. Pronunciation: “-ed” In English, regular verbs in the past simple tense all end with -ed, e.g. want – wanted, talk – talked, play – played. That is easy enough when you are writing, but it is not as easy when you are speaking! When speaking, the “-ed“ ending is pronounced in three different ways: ■ When the regular verb ends in a so-called unvoiced consonant sound such as K, F, P, -SH, -TCH or X the "e" is silent and the d makes a /t/-sound like in the word cat. Examples: helped, looked, laughed, missed, fished, marched. ■ When the regular verb end in a vowel sound or voiced consonant sound like B, G, L, M, N, V, Y and Z the "e" is silent and the d makes a /d/-sound like in the word good. Examples: hugged, saved, pleased, breathed, signed, stayed, skied. ■ For verbs ending in "d" and "t" the "-ed" makes an /id/ sound like in the word did. Examples: added, decided, graded, exited, tasted, lasted.
A. /t/, /d/, or /id/? Look at the article on page 50. Circle all of the simple past tense verbs and write them in the spaces below. Say the words out loud and listen to the sound the "-ed" makes. Write down /t/, /d/ or /id/ next to the word in the sound column. Listen to the speaker on the CD reading the article to check your answers.
Simple past verb
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Sound
Simple past verb
1.
9.
2.
10.
3.
11.
4.
12.
5.
13.
6.
14.
7.
15.
8.
16.
Sound
ENGLISH AT WORK III
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B. Listening exercise. Listen to the speaker read the words below. Listen to the sound the "-ed" makes. Write the words in the correct column. There are ten words for each column. Check your answers with a friend. allowed asked cracked cried damaged decided encouraged ended
flooded guessed included jailed killed landed loved missed
1-/t/
mixed pasted relaxed repeated shaved slipped stopped tasted
visited wasted washed watched welcomed yawned
2-/d/
3 - / id /
1.
1.
1.
2.
2.
2.
3.
3.
3.
4.
4.
4.
5.
5.
5.
6.
6.
6.
7.
7.
7.
8.
8.
8.
9.
9.
9.
10.
10.
10.
C. Think of your own words. Think of other regular verbs you know that make the /d/, /t/ and /id/ sound. Write them down in the correct column below. Compare the words you wrote down with a friend. /t/
/d/
/ id /
1.
1.
1.
2.
2.
2.
3.
3.
3.
4.
4.
4.
5.
5.
5.
UNIT 4: WRITING HOME
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UNIT 4
3. Writing an e-mail A. Parts of an e-mail Read the article below about the different parts of an e-mail. AN E-MAIL MESSAGE HAS THE FOLLOWING PARTS (IN ALPHABETICAL ORDER): ■ Attachments: Attachments are separate files that are added to the e-mail. They are usually attached to provide the recipient with further information. ■ Blind carbon copy: It is abbreviated bcc. This is the e-mail address of the person being sent a copy of the e-mail. The recipient does not see that someone has been sent a copy of the e-mail. ■ Body: The body of the e-mail is the actual message you are sending. ■ Carbon copy: It is abbreviated cc. This is the e-mail address of the person being sent a copy of the e-mail. The recipient can see who is being sent a copy of the e-mail. ■ Date and time sent: This is the date and time the message was sent. It is important because it lets you know how long they have been waiting for an answer. ■ Recipient: This is the e-mail address of the person the e-mail is being sent to. An e-mail may have more than one recipient. ■ Sender: This is the e-mail address of the person who sent the e-mail. ■ Signature: A signature is automatically added to the end of an e-mail and usually contains the persons contact data such as name, company, postal address and telephone numbers. ■ Subject: The subject tells the reader what the e-mail is about. It should be short and clear, so the recipient will immediately know why the sender has sent him an e-mail.
B. E-mail crossword Complete the crossword below. Use the article above and the e-mail on the next page to help you. Across 2. the hour and minute an e-mail was sent 6. the day an e-mail was sent 7. abbreviation for blind carbon copy 8. the person who got the e-mail Down 1. the contact information of the sender added to the end of the e-mail 3. an extra file sent with an e-mail 4. what the e-mail is about 5. the person who sent the e-mail 9. abbreviation for carbon copy
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C. Label the e-mail Label the different parts of the e-mail with the numbers below. Check your answers with a friend.
attachments body
carbon copy date and time
recipient sender
subject signature
UNIT 4: WRITING HOME
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UNIT 4
D. Tips for writing business e-mails in America Now that you know what an e-mail looks like, it is time to learn to write one! These ten basic tips will help. Read the tips below and discuss them in class. 1.
Always use a subject line that is short and tells exactly what the e-mail is about.
2.
Make your e-mail easy to read. Use proper punctuation and do not write in all capital or all small letters. Use spaces between your paragraphs. Do not use emoticons.
3
Business e-mails should be short, with no repetition. They should not be more than two or three paragraphs long. Business people do not like to read long e-mails.
4.
Use the right style: formal or informal. E-mails to very important people or people you do not know should use a more formal writing style. E-mails to work colleagues or people you know can use a more informal style.
5.
Make sure your e-mail includes a polite greeting and closing. This will make your e-mail seem friendlier and less demanding even though it is short.
6.
You should always write a short introduction sentence so the recipient knows why you are sending them an e-mail, e.g. "In answer to your e-mail yesterday, ..."
7.
Then write a short message that: a) answers the question they have asked, or b) asks a question of your own, or c) says you have sent an attachment and why.
8.
Finish by saying: a) what you want them to do next or b) what you will do next.
9.
Always check your e-mail for mistakes before you send it!
10. Always make yourself look good in an e-mail because it can get forwarded to anyone!
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ENGLISH AT WORK III
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E. Did they follow the tips? Andy followed the tips on page 56 when he wrote his e-mail to his colleague, but what about the people who wrote the following e-mails? Look at the e-mails below and underline all passages that do not follow the tips an page 56. When you are finished, use the tips to correct the e-mails on a separate sheet of paper. Compare your work with a friend.
Mail no. 1: To: Nicholas Paddy From: Ed Blizter Subject: CHECK THIS OUT! -------hey nick, what do you think of this? i think it might be interesting for our company it would help increase the quality of our e-mail communication. our staff could really use some training in proper e-mail writing. what do you think? should i ask the boss to arrange some trainings? tell me if you think this is a good idea. have a good weekend and i will give you a call regarding this on monday. CU - ED
Mail no. 2: To: Fred Fargo From: Laura Arcata Subject: Application for the position of account manager -------Dear Mr. Fargo, I am writing in reference to the position of account manager. I have recently finnishedd my studies in accounting and believe I could make a valuable addition to your company. I have threee years of experience as assistant account manger at Sydney & McKasson's. I would appreciate the opportunity to meet you in person for an interview. I think you will find I could make a valuable addition to your company. Thank you for your time, and I look forward to your reply. Sincerely, Laura Arcata 8-)
UNIT 4: WRITING HOME
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UNIT 4
Mail no. 3: To: Elisabeth Stivers From: Edward Schaeffer Subject: -------Hi Harriet, I hope you had a nice weekend. I would need a copy of the sales receipt for the Striptech 3000 we purchased last week. If you could fox me a copy that would be great. Thanks, Ed
Mail no. 4: To: Rose Baumgartner From: Hotel King Richard Subject: Hotel reservation Jan 12 - 15 -------Dear Ms. Baumgartner, We are writing to confirm your hotel reservation from January 12th until January 15th. Should you have any questions regarding your reservation, please do not hesitate to contact us. We look forward to your visit and hope you enjoy your stay with us. - Hotel King Richard
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ENGLISH AT WORK III
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F. Writing an e-mail Now it is time to practice what you have learned. Work in pairs. Make a copy of the blank e-mail below. Choose one of the topics below or make up your own and write a formal e-mail to your partner. Be sure to follow the ten tips on page 56. Exchange e-mails with your colleague, and then write an answer back. When you are finished mark what is good in the e-mail. Note: You can repeat this exercise writing informal e-mails. You want to confirm a meeting for next week.
You want to meet a colleague after work.
You want to invite a client to visit your company.
You want to ask for a day off.
You have a question about a certain product.
You would like to buy a certain product.
UNIT 4: WRITING HOME
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UNIT 4
4. Do you speak Textese? A. What is Textese? Read the article below about text messaging English. English changes with each new generation; new words appear and some words become old fashioned. The English we use today is very different from the English of Shakespeare’s times. Modern technology has a lot to do with it. It has made us less patient; who has time to write 'lots of love', when 'LOLO' will do. Love it or hate it, text messaging English or Textese is hard to avoid and often hard to understand. It is a mixture of all of the following: ■ codes using the first letters of a string of words like "ttyl" for "talk to you later" ■ words with missing vowels or letters like "msg" for "message" ■ numbers and letters that sound like words when spoken like "2nite" for "tonight" Here's a short A to Z of some Textese words you might see in a chat, e-mail, or text message. CU L8TR (see you later)!
a) atm = at the moment b) b4 = before c) cm = call me d) def = definitely e) ez = easy f) fyi = for your information g) g2g = got to go h) HAND = have a nice day I) ilbl8 = I'll be late J) jfl = just for laughs K) k= ok L) luv or
